Avaya one-X 16-603578 User Manual

Avaya one-X™ Deskphone Value Edition
SIP for 1603SW-I IP Deskphone User Guide

16-603578

Issue 1

June 2010

Notice

While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves the
right to make changes and corrections to the information in this
document without the obligation to notify any person or organization of
such changes.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or
deletions to the original published version of this documentation unless
such modifications, additions, or deletions were performed by Avaya.
End User agree to indemnify and hold harmless Avaya, Avaya's agents,
servants and employees against all claims, lawsuits, demands and
judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation, to the
extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web
sites referenced within this site or documentation(s) provided by Avaya.
Avaya is not responsible for the accuracy of any information, statement
or content provided on these sites and does not necessarily endorse
the products, services, or information described or offered within them.
Avaya does not guarantee that these links will work all the time and has
no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition,
Avaya’s standard warranty language, as well as information regarding
support for this product, while under warranty, is available to Avaya
customers and other parties through the Avaya Support Web site:

http://www.avaya.com/support. Please note that if you acquired the

product from an authorized Avaya reseller outside of the United States
and Canada, the warranty is provided to you by said Avaya reseller and
not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE,
APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR
INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,
ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER
(AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH
AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS
OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES
NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED
FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN
AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE
RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE
ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE.
BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR
AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF
YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,
DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER
REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”),
AGREE TO THESE TERMS AND CONDITIONS AND CREATE A
BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of
capacity for which the license is granted will be one (1), unless a
different number of licenses or units of capacity is specified in the
Documentation or other materials available to End User. “Designated
Processor” means a single stand-alone computing device. “Server”

HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE

means a Designated Processor that hosts a software application to be
accessed by multiple users. “Software” means the computer programs
in object code, originally licensed by Avaya and ultimately utilized by
End User, whether as stand-alone products or pre-installed on
Hardware. “Hardware” means the standard hardware originally sold by
Avaya and ultimately utilized by End User.

License types

Designated System(s) License (DS). End User may install and use
each copy of the Software on only one Designated Processor, unless
a different number of Designated Processors is indicated in the
Documentation or other materials available to End User. Avaya may
require the Designated Processor(s) to be identified by type, serial
number, feature key, location or other specific designation, or to be
provided by End User to Avaya through electronic means established
by Avaya specifically for this purpose.

Shrinkwrap License (SR). With respect to Software that contains
elements provided by third party suppliers, End User may install and
use the Software in accordance with the terms and conditions of the
applicable license agreements, such as “shrinkwrap” or “clickwrap”
license accompanying or applicable to the Software (“Shrinkwrap
License”). The text of the Shrinkwrap License will be available from
Avaya upon End User’s request (see “Third-party Components” for
more information).

Copyright

Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation(s) and Product(s) provided
by Avaya. All content on this site, the documentation(s) and the
product(s) provided by Avaya including the selection, arrangement and
design of the content is owned either by Avaya or its licensors and is
protected by copyright and other intellectual property laws including the
sui generis rights relating to the protection of databases. You may not
modify, copy, reproduce, republish, upload, post, transmit or distribute
in any way any content, in whole or in part, including any code and
software. Unauthorized reproduction, transmission, dissemination,
storage, and or use without the express written consent of Avaya can
be a criminal, as well as a civil, offense under the applicable law.

Third-party components

Certain software programs or portions thereof included in the Product
may contain software distributed under third party agreements (“Third
Party Components”), which may contain terms that expand or limit
rights to use certain portions of the Product (“Third Party Terms”).
Information regarding distributed Linux OS source code (for those
Products that have distributed the Linux OS source code), and
identifying the copyright holders of the Third Party Components and the
Third Party Terms that apply to them is available on the Avaya Support
Web site:

Preventing toll fraud

“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at [phone] for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site:
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: [e-mail].

Trademarks

All other trademarks are the property of their respective owners.

http://www.avaya.com/support/Copyright/.

http://www.avaya.com/support/. Suspected security

2 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Downloading documents

For the most current versions of documentation, see the Avaya Support
Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems
or to ask questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site:

support

http://www.avaya.com/

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 3

4 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Contents

Chapter 1: Introduction to the 1603SW-I SIP Telephone........................................................7

Overview of phone buttons and features..........................................................................................................8

LEDs...............................................................................................................................................................10

Icons in the telephone display.........................................................................................................................10

Paper labels.....................................................................................................................................................11

Chapter 2: Logging in to and out of your telephone............................................................13

Logging in to your telephone...........................................................................................................................13

Logging out of your telephone.........................................................................................................................13

Chapter 3: Making calls..........................................................................................................15

Making a call...................................................................................................................................................15

Redialing a number.........................................................................................................................................15

Chapter 4: Handling calls.......................................................................................................17

Answering a call..............................................................................................................................................17

Muting a call....................................................................................................................................................17

Putting a call on hold.......................................................................................................................................18

Transferring a call............................................................................................................................................18

Chapter 5: Conference calls...................................................................................................19

Making a conference call................................................................................................................................19

Adding a person on hold to a conference call.................................................................................................19

Putting a conference call on hold....................................................................................................................19

Dropping the last person added from a conference call..................................................................................20

Chapter 6: Getting your messages........................................................................................21

Logging into your voice mail............................................................................................................................21

Chapter 7: Advanced telephone features..............................................................................23

Chapter 8: Avaya Menu...........................................................................................................25

Adjusting the brightness or contrast of the display..........................................................................................25

Changing the ring pattern................................................................................................................................26

Turning button click sounds on and off............................................................................................................26

Turning error tones on or off............................................................................................................................26

Turning visual alerting on or off.......................................................................................................................27

Setting automatic gain control.........................................................................................................................27

Changing the language...................................................................................................................................27

Viewing network information...........................................................................................................................28

Index.........................................................................................................................................29

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6 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Chapter 1: Introduction to the 1603SW-I SIP

Telephone

The 1603SW-I telephone is a multiline SIP telephone for use by enterprises with Avaya Aura
Communication Manager and Avaya Aura™ Session Manager call processing systems or
enterprises with Avaya Aura™ Midsize Business Template call processing system.The
1603SW-I SIP telephone puts convenient features and capabilities at your fingertips, including
a Conference, Transfer, Hold, and Redial button and a menu of options and settings to
customize your phone.

Not all features described in this user guide may be available on your telephone. If you find
that a feature is not available, contact your system administrator.

™

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 7

Introduction to the 1603SW-I SIP Telephone

Overview of phone buttons and features

No. Name Description

1 Message

waiting
indicator

2 Phone display There are two lines in the phone display. The phone display

8 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

An illuminated red light in the upper-right corner of your phone
indicates you have voicemail messages waiting. If Visual Alerting
is enabled, this light flashes when you receive an incoming call.

presents calling or called party identification, user options, and
other information relevant to using the phone.

Overview of phone buttons and features

No. Name Description

3 Call

appearance
buttons

4 Call

appearance/
feature button

5 Conference Press the Conference button to add another party to an existing

6 Transfer Press the Transfer button to transfer a call to another number.

7 Drop Press the Drop button to drop the active call. While on a

8 Redial Press the Redial button to dial the last number you dialed.

9 Microphone The omnidirectional microphone sends and receives signals

There are 3 buttons that can be programmed by the system
administrator as call appearance buttons. The right-most call
appearance button can be programmed as a call appearance
button or a feature button. See Call appearance/feature button
below for more information. Press a call appearance button to
make or answer a call or resume a call on hold. For information
about the call appearance LEDs, see

The right-most call appearance button can be programmed by
the system administrator as a feature button. The feature button
can be programmed as an auto-dial button and be administered
to dial voicemail access, speed dial, or a Feature Access Code.
For more information about the feature button, see

telephone features on page 23.

call.

conference call, press the Drop button to drop the last person
added to the conference call.

from all directions.

LEDs on page 10.

Advanced

10 Mute Press the Mute button to mute the microphone in the handset or

speakerphone. To take the microphone off mute, press the Mute
button again.

11 Volume Press + or - on the Volume button while active on the handset

or speaker to adjust the volume. To adjust the volume of the
ringer, press + or - on the Volume button while the handset and
speaker are inactive.

12 Speaker Press the Speaker button to use the speakerphone.

13 Avaya menu Press the A button to access the Avaya menu. Press the A button

twice to exit the Avaya menu. The Avaya menu provides options
that allow you to customize phone settings, select the display
language, view network information, and log out.

14 Hold Press the Hold button to put the active call on hold.

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 9

Introduction to the 1603SW-I SIP Telephone

LEDs

Each call appearance button has two LEDs, one green and one red, to indicate the status of
the call appearance. The status is identified by whether the LED is on, off, or blinking as
described in the following table.

Table 1: Call appearance button LEDs

LED Description

Steady green and steady
red

Slow blinking green and
steady red

Fast blinking green Call appearance is on hold.

Very fast blinking green Call is being transferred or conferenced.

Steady red Call appearance is selected and will be used when you go off-

Off Call appearance is available.

Call appearance is active.

Call appearance is ringing.

hook.

Icons in the telephone display

Icons are provided in the phone display to indicate the state of a call and navigation choices.
The icons that appear in the phone display are described in the following table.

Icon

Description

Incoming call is ringing.

Call is active.

Call is on hold.

Call is on soft hold (when using Conference or Transfer feature).

Conference is active.

Conference is on hold.

10 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Paper labels

Next to each call appearance button and the feature button is a paper label. The label identifies
the call appearance number or the feature that has been programmed on the button by your
system administrator. You can remove the labels if you want to change a label or write on a
blank one. Printed labels are also available for your telephone. See your system administrator
for more information.

Paper labels

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 11

Introduction to the 1603SW-I SIP Telephone

12 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Chapter 2: Logging in to and out of your

telephone

Logging in and out maintains your personal options if you share a telephone with other users, or
if you want to use the same extension from another phone. Logging out also prevents
unauthorized use of your telephone during an absence.

Logging in to your telephone

Log in from the initial screen that prompts you for your extension.

1. Enter your extension.

2. Press # to select OK.

3. Enter the password your system administrator has assigned to you.

4. Press # to select OK.

Logging out of your telephone

1. Press the A button.

2. Press # to scroll to Log Out.

Note:

Log Out is not available if you are on a call.

3. Press * to select Log Out.

4. Press * again to confirm.

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 13

Logging in to and out of your telephone

14 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Chapter 3: Making calls

Use the procedures in this chapter to make calls from your telephone.

Making a call

If you are not on a call, simply dial the number you want to call.

1. Do one of the following:

• Lift the handset.

• Press the Speaker button.

• Press an available call appearance button.

2. Dial the number you want to call.

Redialing a number

Press the Redial button to call the last number dialed.

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 15

Making calls

16 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Chapter 4: Handling calls

Use the procedures in this chapter to handle calls from your telephone. This includes
procedures such as answering a call, muting a call, and transferring a call.

Answering a call

When you receive an incoming call, the incoming call is usually selected automatically.
However, if you are already on a call or if you receive more than one incoming call at a time,
you may need to select the call you want to answer manually.

• If you are not on another call, do one of the following:

- Lift the handset.

- Press the call appearance button whose green LED flashes for the incoming call.

- Press the Speaker button to answer using the speakerphone.

• If you are on another call, press the call appearance button whose green LED flashes
for the incoming call.

Muting a call

If a call is on mute and you switch between the handset or speakerphone, the mute will be
turned off. When the Mute button light is on, the call is muted.

1. Press the Mute button during a call so that the other person cannot hear you.

2. Press the Mute button again to unmute the call.

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 17

Handling calls

Putting a call on hold

1. Press the Hold button to put your active call on hold.

The fast blinking green LED next to the call appearance button indicates the call is
on hold.

2. To resume the call, press the call appearance button for the call on hold.

Transferring a call

1. If the call you want to transfer is not your active call, press the call appearance button
for the call you want to transfer.

2. Press the Transfer button.

The very fast blinking green LED next to the call appearance button indicates the
call is being transferred.

3. Dial the telephone number.

4. Press the Transfer button again or hang up to complete the transfer.

18 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Chapter 5: Conference calls

You can use conference calls to speak with up to two people in different locations on the same
call. Additional conferencing options may be available through Expanded Meet-Me
Conferencing. Contact your system administrator for more information about this feature.

Making a conference call

1. While active on a call, press the Conference button.

The very fast blinking green LED next to the call appearance button indicates the
call is being conferenced.

2. Dial the telephone number.

3. Press the Conference button to add the person to the existing call.

Adding a person on hold to a conference call

1. While active on a call, press the Conference button.
You hear a dial tone.

2. Press the call appearance button of the call on hold.

3. Press the Conference button again to add the person to the conference call.

Putting a conference call on hold

When you put a conference call on hold, the other parties cannot talk to each other.

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 19

Conference calls

1. Press the Hold button during a conference call.
The blinking green LED next to the call appearance button indicates the conference
is on hold.

2. Press the call appearance button to resume the conference call.

Dropping the last person added from a conference call

While active on a conference call, press the Drop button.

20 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Chapter 6: Getting your messages

The red light on the upper right-hand corner of your telephone is illuminated when you have
messages waiting. Your messages are an administered function. Contact your system
administrator with any questions.

Logging into your voice mail

1. To log in to your voice mail, follow the instructions provided by your system
administrator.

2. Follow the voice prompts from your voice mail system.

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 21

Getting your messages

22 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Chapter 7: Advanced telephone features

Avaya call management systems provide many advanced telephone features. The feature
button on your telephone can be programmed as an auto-dial button and be administered to
dial voicemail access, speed dial, or a Feature Access Code.

The feature button label identifies the feature that has been assigned for your telephone. For
more information about the feature administered for your telephone, and for other features that
are available for your extension, contact your system administrator.

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 23

Advanced telephone features

24 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Chapter 8: Avaya Menu

You can use the Avaya Menu to adjust and customize phone settings, select the display
language, view network settings, and log out. To access the Avaya Menu, press the A button. To
exit the Avaya Menu, press the A button twice.

The Avaya Menu has five sub-menus:

Screen Lets you adjust the display brightness and contrast and turn visual alerting

on and off.

Sounds Lets you select your ringing pattern, turn button click sounds on and off,

and turn error tones on and off.

Advanced Lets you select the display language and set automatic gain control on the

handset and speaker.

Network
Information

Log Out Lets you log out of your telephone to prevent unauthorized use during your

Note:

The sub-menus that appear depend on how your extension was administered. Some sub­menus may not be available.

Shows a summary of network-related parameters for your phone, such as
IP parameters and Quality of Service.

absence.

Adjusting the brightness or contrast of the display

1. Press the A button.

2. Press # to continue.

3. Press * to select Screen.

4. Press # to scroll to Bright or Contrast.

5. Press - or + on the volume button to adjust the brightness or contrast.

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 25

Avaya Menu

Changing the ring pattern

1. Press the A button.

2. Press # to scroll to Sounds.

3. Press * to select Sounds.

4. Press - or + on the volume button to select a ring type.

You hear each ring type when you select them.

Turning button click sounds on and off

1. Press the A button.

2. Press # to scroll to Sounds.

3. Press * to select Sounds.

4. Press # to select Next.

5. Press - or + on the volume button to turn button click sounds on and off.

Turning error tones on or off

1. Press the A button.

2. Press # to scroll to Sounds.

3. Press * to select Sounds.

4. Press # to scroll to Error Tones.

5. Press - or + on the volume button to turn error tones on or off.

26 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Turning visual alerting on or off

When the Visual Alerting option is turned on, incoming calls cause the LED in the top right
corner of the phone to flash. You can turn Visual Alerting on or off.

1. Press the A button.

2. Press # to continue.

3. Press * to select Screen.

4. Press # to scroll to Visual Alert.

5. Press - or + on the volume button to turn visual alerting on or off.

Turning visual alerting on or off

Setting automatic gain control

Automatic gain control helps to maintain a constant audio level by automatically increasing or
decreasing the gain depending upon the signal level. For high level signals, the gain is reduced
and for low level signals, the gain is increased.

1. Press the A button.

2. Press # to scroll to Advanced.

3. Press * to select Advanced.

4. Press # to select AGCHandset or AGCSpeaker.

5. Press - or + on the volume button to turn automatic gain control on or off.

Changing the language

1. Press the A button.

2. Press # to scroll to Advanced.

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 27

Avaya Menu

3. Press * to select Advanced.

4. Press # to scroll to Language.

5. Press * to select Language.

6. Press # to scroll to the desired language.

Note:

Other languages may be available. Contact your system administrator.

7. Press * to save your selection.

8. Press + to confirm or - to cancel.

Viewing network information

1. Press the A button.

2. Press # to scroll to Network Info.

3. Press * to select Network Info.

4. Press # to scroll to Audio Info, IP Info, QOS, Interfaces, or Miscellaneous.

5. Press * to view information for the item you selected.

28 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010

Index

A

advanced options

changing language ...............................................27

setting automatic gain control ..............................27

advanced telephone features

about ....................................................................

automatic gain control

setting ..................................................................27

Avaya Menu ..........................................................25, 26

adjusting brightness or contrast ...........................25

button click sounds ..............................................26

changing ring pattern ...........................................26

error tones ............................................................26

23

H

handling calls ..............................................................17

hold

conference calls ...................................................19

I

icons in telephone display

about ....................................................................10

incoming calls

answering .............................................................17

transferring ...........................................................18

B

button click sounds

configuring ...........................................................26

C

call appearance button LEDs

about ....................................................................10

call settings

configuring visual alerts .......................................27

conference calls

about ....................................................................19

dropping the last person ......................................20

making .................................................................19

putting a call on hold ............................................19

conference calls, adding a person on hold .................19

D

Display

adjusting brightness .............................................25

adjusting contrast .................................................25

E

error tones

turning off .............................................................26

G

getting your messages ...............................................21

L

language, changing ....................................................27

LEDs

about ....................................................................10

legal notices .................................................................

logging in to your telephone .......................................13

logging out of telephone .............................................13

logging out of your telephone .....................................13

M

making calls ................................................................15

muting calls ................................................................17

O

outgoing calls

making a call ........................................................15

redialing a number ...............................................15

P

paper labels ................................................................11

putting a call on hold ..................................................18

R

redial ...........................................................................15

Ring Pattern

2

Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010 29

changing ..............................................................26

T

telephone display icons ..............................................10

Transfer ......................................................................18

V

viewing network information .......................................28

visual alerts

configuring ...........................................................27

Voice mail

logging in ..............................................................21

30 Avaya one-X™ Deskphone Value Edition SIP for 1603SW-I IP Deskphone User Guide June 2010