Avaya one-X 1603SW, 1603-I User Manual
Avaya 1603/1603SW/1603-I/1603SW-I IP
Deskphone User Guide
16-601444
February 2010
Issue 4
©
2009 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in
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Inc. can assume no liability for any errors. Changes and corrections to
the information in this document might be incorporated in future
releases.
Note:
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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Designated System(s) License (DS). End User may install and use
each copy of the Software on only one Designated Processor, unless
a different number of Designated Processors is indicated in the
Documentation or other materials available to End User. Avaya may
require the Designated Processor(s) to be identified by type, serial
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http://www.avaya.com/support
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Preventing toll fraud
"Toll fraud" is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site:
Suspected security vulnerabilities with Avaya Products should be
reported to Avaya by sending mail to: securityalerts@avaya.com.
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Contact Avaya Support
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telephone number is 1-800-242-2121 in the United States. For
additional support telephone numbers, see the Avaya Web site:
www.avaya.com/support
http://www.avaya.com/support
http://www.avaya.com/support/
http://
2 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Contents
Chapter 1: Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone......................5
Overview of phone buttons and features..........................................................................................................6
LEDs................................................................................................................................................................8
Icons in the telephone display..........................................................................................................................8
Paper labels......................................................................................................................................................9
Chapter 2: Logging in to and out of your telephone............................................................11
Logging in to your telephone..........................................................................................................................11
Logging out of your telephone........................................................................................................................11
Chapter 3: Making calls..........................................................................................................13
Making a call..................................................................................................................................................13
Redialing a number........................................................................................................................................13
Chapter 4: Handling calls......................................................................................................15
Answering a call..............................................................................................................................................15
Muting a call....................................................................................................................................................15
Putting a call on hold......................................................................................................................................16
Transferring a call............................................................................................................................................16
Chapter 5: Conference calls..................................................................................................17
Making a conference call................................................................................................................................17
Adding a person on hold to a conference call................................................................................................17
Putting a conference call on hold....................................................................................................................17
Dropping the last person added from a conference call..................................................................................18
Chapter 6: Getting your messages........................................................................................19
Logging into your voice mail............................................................................................................................19
Chapter 7: Bridged call appearances....................................................................................21
Answering a call on a bridged call appearance..............................................................................................21
Joining a call on a bridged call appearance....................................................................................................21
Making an outgoing call on a bridged call appearance..................................................................................21
Chapter 8: Shared line appearances....................................................................................23
Answering a call on a shared line appearance..............................................................................................23
Joining a call on a shared line appearance....................................................................................................23
Making an outgoing call on a shared line appearance....................................................................................24
Chapter 9: Advanced telephone features..............................................................................25
Chapter 10: Avaya Menu........................................................................................................27
Adjusting the brightness or contrast of the display..........................................................................................27
Changing the ring pattern................................................................................................................................28
Turning button click sounds on and off............................................................................................................28
Turning error tones on or off............................................................................................................................28
Turning visual alerting on or off......................................................................................................................29
Setting automatic gain control........................................................................................................................29
Changing the language..................................................................................................................................29
Viewing network information..........................................................................................................................30
Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 3
Contents
Index.........................................................................................................................................31
4 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Chapter 1: Introduction to the 1603/1603SW/
1603-I/1603SW-I IP Telephone
The 1603/1603SW/1603-I/1603SW-I telephone is a multiline IP telephone for use with Avaya
Communication Manager or Avaya Distributed Office call processing systems. The
1603/1603SW/1603-I/1603SW-I IP telephone puts convenient features and capabilities at your
fingertips, including a Conference, Transfer, Hold, and Redial button and a menu of options
and settings to customize your phone.
Not all features described in this user guide may be available on your telephone. If you find
that a feature is not available, contact your system administrator.
Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 5
Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone
Overview of phone buttons and features
Name Description
Message Waiting
Indicator
6 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
An illuminated red light in the upper-right corner of your
phone indicates you have voicemail messages waiting. If
Visual Alerting is enabled, this light flashes when you
receive an incoming call.
Overview of phone buttons and features
Name Description
Phone Display There are two lines in the phone display. The phone display
presents calling or called party identification, user options,
and other information relevant to using the phone.
Avaya Menu Press the A button to access the Avaya menu. Press the A
button twice to exit the Avaya menu. The Avaya menu
provides options that allow you to customize phone settings,
select the display language, view network information, and
log out.
Redial Press the Redial button to dial the last number you dialed.
Hold Press the Hold button to put the active call on hold.
Conference Press the Conference button to add another party to an
existing call.
Transfer Press the Transfer button to transfer a call to another
number.
Drop Press the Drop button to drop the active call. While on a
conference call, press the Drop button to drop the last
person added to the conference call.
Volume Press + or - on the Volume button while active on the
handset or speaker to adjust the volume. To adjust the
volume of the ringer, press + or - on the Volume button while
the handset and speaker are inactive.
Mute Press the Mute button to mute a call in progress. To take a
call off mute, press Mute again.
Speaker Press the Speaker button to use the speakerphone. .
Feature Buttons
and Call/Line
Appearance
Buttons
There are 3 buttons that can be programmed by the system
administrator as either call/line appearance buttons or
feature buttons. Press a call/line appearance button to make
or answer a call or resume a call on hold. Press a labeled
feature button to enable or disable that feature. Typically,
two buttons are administered as call/line appearance
buttons and one button is administered as a feature button.
The feature button provides access to an Avaya call
management system feature that has been administered for
your extension. The green LED next to the feature button
indicates if the feature is currently on or off. If the light is on,
the feature is on. For more information about the feature
buttons, see
Advanced telephone features on page 25.
Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 7
Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone
LEDs
Each call/line appearance button and feature button has two LEDs, one green and one red, to
indicate the status of the call/line appearance or feature. The status is identified by whether
the LED is on, off, or blinking as described in the following tables.
Table 1: Call/Line Appearance Button LEDs
LED Description
Steady green Call/line appearance is active.
Slow blinking green Call/line appearance is ringing.
Fast blinking green Call/line appearance is on hold.
Very fast blinking
green
Steady red Call/line appearance is selected and will be used when
Off Call/line appearance is available.
Table 2: Feature Button LEDs
LED Description
Steady green Feature is active.
Blinking green Feature is pending (request is being processed and not
Off Feature is not active.
Note:
Depending on your call processing system, the feature button LEDs for some features may
operate differently.
Conference or Transfer is pending.
you go off-hook. It remains steady red while you use the
call/line appearance.
immediately available).
Icons in the telephone display
Icons are provided in the phone display to indicate the state of a call and navigation choices.
The icons that appear in the phone display are described in the following table.
8 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Icon Description
Call forward, Send All Calls, or EC500 is active. (These
features are available if they have been administered for your
telephone.)
Incoming call is ringing.
Call is active.
Call is on hold.
Call is on soft hold (when using Conference or Transfer
feature).
Conference is active.
Conference is on hold.
Paper labels
Paper labels
Next to each call/line appearance button and feature button is a paper label. The label identifies
the call/line appearance number or the feature that has been programmed on the button by
your system administrator. You can remove the labels if you want to change a label or write
on a blank one. Printed labels are also available for your telephone. See your system
administrator for more information.
Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 9
Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone
10 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
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