Avaya OFFICE 5410 User Manual

IP Office

5410 User’s Guide

40DHB0002UKEY – Issue 1 (7th February 2005)

Page ii - Contents

Contents

The 5410 Telephone ............................................................................. 6

Overview of the 5410......................................................................................................... 6

Call Appearance Keys .......................................................................................................7

System Features...................................................................................................................... 8

Call Appearance/Function Key Icons....................................................................................... 8

Basic Call Handling Features .............................................................. 9

Answer a Call ....................................................................................................................9

Making a Call.....................................................................................................................9

Clearing a Call ................................................................................................................... 9

Headset Working ............................................................................................................. 10

Speakerphone ................................................................................................................. 10

Speed Dial ....................................................................................................................... 11

Redial ..............................................................................................................................11

Mute................................................................................................................................. 11

Hold ................................................................................................................................. 11

Transfer ........................................................................................................................... 12

Conference ......................................................................................................................12

Message .......................................................................................................................... 12

Speed Dials.......................................................................................... 13

Overview of Speed Dials ................................................................................................. 13

Using Speed Dials ........................................................................................................... 14

Dialing a Speed Dial Number................................................................................................. 14

Deleting a Speed Dial ............................................................................................................ 14

Editing a Speed Dial .............................................................................................................. 14

Converting a Call Log Entry to a Speed Dial.......................................................................... 14

Adding a New Speed Dial ...................................................................................................... 15

Using the Call Log .............................................................................. 16

Overview of the Call Log .................................................................................................16

Using the Call Log ........................................................................................................... 17

Viewing the Call Log .............................................................................................................. 17

Making Calls from the Call Log .............................................................................................. 17

Saving a Call Log Entry to Your Speed Dial List....................................................................17

Deleting a Call Log Entry .......................................................................................................18

Erasing All Logged Calls........................................................................................................18

Setting Which Calls are Logged............................................................................................. 18

Changing the 5410 Options ............................................................... 19

Overview of 5410 Options ............................................................................................... 19

Selecting Personalized Options....................................................................................... 20

Ring Options .......................................................................................................................... 20

Adjusting the Display Contrast............................................................................................... 20

Call Log Setup ....................................................................................................................... 21

Using Self Test ......................................................................................................................21

Default Phone/Erase All Settings........................................................................................... 21

Language............................................................................................................................... 22

Changing Key Labels.............................................................................................................22

Automatic Gain Control (AGC)............................................................................................... 22

Page ii - Contents IP Office 5410 User’s Guide
40DHB0002UKEY – Issue 1 (7th February 2005)

Contents - Page iii

Function Keys ..................................................................................... 23

Overview of the Function Keys........................................................................................ 23

Function Key Programming............................................................................................. 25

Shorthand Programming Mode.............................................................................................. 26

Longhand Programming ........................................................................................................27

Display Key Features............................................................................................................. 28

Dial (#) .......................................................................................................................................... 28

Group (#) ...................................................................................................................................... 28

User (#)......................................................................................................................................... 28

Absnt - Set Absent Text................................................................................................................ 30

Acct - Account Code Entry (!) ....................................................................................................... 30

AD - Abbreviated Dial (!)............................................................................................................... 30

Admin - Self-Administer (!)............................................................................................................ 30

Apear - Appearance...................................................................................................................... 31

AutCB - Automatic Callback (!) ..................................................................................................... 31

Busy - Busy................................................................................................................................... 31

BusyH - Busy On Held.................................................................................................................. 31

CFrwd - Call Forwarding All (!)...................................................................................................... 32

ClrCW - Clear CW ........................................................................................................................ 32

CnfRV - Conference Meet Me....................................................................................................... 32

Conf+ - Conference Add ............................................................................................................... 32

CPark - Call Park (!)...................................................................................................................... 33

CPkUp - Call Pickup (!)................................................................................................................. 33

CWOff - Call Waiting Off............................................................................................................... 33

CWOn - Call Waiting On............................................................................................................... 34

CWSus - Call Waiting Suspend ....................................................................................................34

DCW - Dial CW............................................................................................................................. 34

Dir - Directory (!) ........................................................................................................................... 34

Dirct - Dial Direct........................................................................................................................... 35

DNDOn - Do Not Disturb On......................................................................................................... 35

DNDOf - Do Not Disturb Off.......................................................................................................... 36

DNDX+ - Do Not Disturb Exception Add....................................................................................... 36

DNDX- - Do Not Disturb Exception Delete.................................................................................... 36

DPkUp - Directed Call Pickup (!)................................................................................................... 36

Drop - Drop (!)............................................................................................................................... 36

DTone - Secondary Dial Tone ...................................................................................................... 37

Emrgy - Dial Emergency............................................................................................................... 37

Flash - Flash Hook (#) .................................................................................................................. 37

FolTo - Follow Me To.................................................................................................................... 37

FwBNo - Forward On Busy Number ............................................................................................. 38

FwBOn - Forward On Busy On ..................................................................................................... 38

FwBOf - Forward On Busy Off ...................................................................................................... 38

FwdH+ - Forward Hunt Group Calls On........................................................................................ 39

FwdH- - Forward Hunt Group Calls Off......................................................................................... 39

FwdNo - Forward Number ............................................................................................................ 39

FwdOf - Cancel All Forwarding..................................................................................................... 39

FwNOn - Forward On No Answer On ........................................................................................... 39

FwNOf - Forward On No Answer Off ............................................................................................ 40

FwUOn - Forward Unconditional On............................................................................................. 40

FwUOf - Forward Unconditional Off.............................................................................................. 40

GrpPg - Group Paging (!).............................................................................................................. 40

HdSet - Headset Toggle (!)........................................................................................................... 40

Here- - Follow Me Here Cancel .................................................................................................... 41

Here+ - Follow Me Here................................................................................................................ 41

HfAns - Internal Auto-Answer (!)................................................................................................... 41

HGEna - Hunt Group Enable ........................................................................................................ 41

HGDis - Hunt Group Disable......................................................................................................... 42

HGNS+ - Set Hunt Group Night Service (!) .................................................................................. 42

IP Office 5410 User’s Guide Contents - Page iii
40DHB0002UKEY – Issue 1 (7th February 2005)

Page iv - Contents

HGNS- - Clear Hunt Group Night Service..................................................................................... 42

HGOS+ - Set Hunt Group Out of Service ..................................................................................... 42

HGOS- - Clear Hunt Group Out of Service ................................................................................... 43

Hold - Hold Call............................................................................................................................. 43

HoldCW - Hold Call Waiting.......................................................................................................... 43

IAuto - Automatic Intercom ........................................................................................................... 43

ICSeq - Set Inside Call Sequence ................................................................................................44

IDial - Dial Intercom ...................................................................................................................... 44

Inclu - Dial Inclusion...................................................................................................................... 44

Intru - Call Intrude ......................................................................................................................... 45

Listn - Call Listen .......................................................................................................................... 45

Login - Extn Login......................................................................................................................... 46

Logof - Extn Logout ...................................................................................................................... 46

Music - Hold Music ....................................................................................................................... 46

NATim - Set No Answer Time....................................................................................................... 46

OCSeq - Set Outside Call Sequence............................................................................................ 46

Page - Page.................................................................................................................................. 46

Park - Park (#) .............................................................................................................................. 47

Park - Call Park to Other Extension (!).......................................................................................... 47

PCall - Priority Call........................................................................................................................ 48

PhyEx - Dial Physical Extension by Number ................................................................................ 48

PickA - Call Pickup Any ................................................................................................................ 48

PickG - Call Pickup Group ............................................................................................................ 48

PickM - Call Pickup Members....................................................................................................... 48

Prog - Abbreviated Dial Program (!).............................................................................................. 49

Quota - Clear Quota ..................................................................................................................... 49

Queue - Call Queue...................................................................................................................... 49

RBak+ - Ringback When Free ......................................................................................................50

RBak - Cancel Ringback When Free............................................................................................ 50

RBSeq - Set Ringback Sequence................................................................................................. 50

Recor - Call Record ...................................................................................................................... 50

Relay - Relay Pulse ...................................................................................................................... 51

Rely+ - Relay On .......................................................................................................................... 51

Rely- - Relay Off ........................................................................................................................... 51

Resum - Resume Call................................................................................................................... 51

Rtriv - Retrieve Call....................................................................................................................... 52

Ride - Ride Call............................................................................................................................. 52

RngOf - Ringer Off (!) ................................................................................................................... 52

SAC - Send All Calls (!) ................................................................................................................ 53

Spres - AD Suppress (!)................................................................................................................ 53

Steal - Call Steal ........................................................................................................................... 53

SusCW - Suspend CW ................................................................................................................. 53

Suspe - Suspend Call ................................................................................................................... 54

Timer - Timer (!)............................................................................................................................ 54

TmDay - Time of Day (!) ............................................................................................................... 54

Toggl - Toggle Calls...................................................................................................................... 54

VMRB- - Voicemail Ringback Off..................................................................................................54

VMRB+ - Voicemail Ringback On................................................................................................. 55

VMCol - Voicemail Collect ............................................................................................................ 55

VMOff - Voicemail Off ................................................................................................................... 55

VMOn - Voicemail On ................................................................................................................... 55

WUTim - Set Wrap Up Time ......................................................................................................... 55

System Features ................................................................................. 57

Introduction...................................................................................................................... 57

Making Calls ....................................................................................................................57

Answering Calls............................................................................................................... 57

Call Forwarding ............................................................................................................... 58

Contents - Page iv IP Office 5410 User’s Guide
40DHB0002UKEY – Issue 1 (7th February 2005)

Contents - Page v

Diverting Calls .................................................................................................................58

Do Not Disturb ................................................................................................................. 58

Voicemail ......................................................................................................................... 59

Default Feature Codes ....................................................................................................59

Index..................................................................................................... 60

IP Office 5410 User’s Guide Contents - Page v
40DHB0002UKEY – Issue 1 (7th February 2005)

Page 6 - Overview of the 5410 The 5410 Telephone

The 5410 Telephone

Overview of the 5410

This guide covers the use of the Avaya 5410 telephone, running in Key and Lamp
mode, on Avaya IP Office telephone systems operating with Level 3.0 software and the
5410 telephone’s software running at REL:2.00 or higher (see Using Self Test on page

21) The diagram below shows the main 5410 telephone features.

1. Display, Call Appearance and Function keys: Call Appearance Keys allow the
user to handle multiple calls and the display shows call information. System
functions (allocated by your System Administrator) can also be displayed. See Call
Appearance Keys on page 7 and Function Keys on page 23.

2. Message lamp - Lit when the user has voicemail messages. Can also be set to
flash when the phone is ringing.

3.

4.

5. Call Handling Buttons: See Basic Call Handling Features on page 9.

6. Dial pad: Standard 12-button pad for dialing telephone numbers.

7.

8. Handset and Headset Sockets: The sockets for both the headset and handset

Previous/Next Page - Move through the different pages of the call

handling, speed dials and call log screens. Also used to move the cursor during
data entry.

Messages: Access the user's mailbox.

• Hold: Place call on hold.

• Transfer: Transfer call.

• Conference: Conference held calls.

• Drop: Drop call.

• Redial: Redial last number dialed.

Volume Controls: Adjust the speaker, handset, headset, or ringer

volume depending on which is currently in use.

cables can be found on the side of the telephone.

9.

and the caller cannot hear you.

Page 6 - The 5410 Telephone IP Office 5410 User’s Guide
Overview of the 5410 40DHB0002UKEY – Issue 1 (7th February 2005)

Mute: Turns the microphone on/off. When in use, the associated light is on

Call Appearance Keys The 5410 Telephone - Page 7

10.

button turns on when the headset is active.

11.

turns on when the speakerphone is active.

12.

13.

Dial or Call Log, as well as control certain actions within the features. These keys
correspond to the text prompts in the display screen immediately above them. See
Speed Dials on page 13, Error! Reference source not found. on page 16,
Changing the 5410 Options on page 19and Error! Reference source not found.
on page Error! Bookmark not defined..

Headset: Switches from handset to headset. The light associated with this

Speaker: Access the speakerphone. The light associated with this button

Exit: Returns you to the main call handling screen.

Softkeys: Used to navigate to or initiate certain features, such as Speed

Call Appearance Keys

Normally, the first page of the main call handling screen contains three keys set as 'call
appearance' keys. These are allocated to you by your System Administrator and are
indicated as a=, b= and c=.

Your System Administrator can change a call appearance key with:

• A Bridged Appearance

A bridged appearance key matches the status and operation of the Call Appearance
Key on a pre-defined colleague’s telephone. Hence, you can pick-up, make and
receive calls on behalf of your colleague.

• A Line Appearance

An IP Office exchange line (but not IP lines) can be allocated to you such that the
status of that line is displayed and you can use the line appearance key to make and
receive calls.

• Call Coverage Appearance

A call coverage appearance key alerts you when a pre-defined colleague is
receiving a call. The covered user does not need to be using call appearance keys.
Hence, you can pick-up calls on behalf of your colleague.

All of the above can only be allocated to you by your System Administrator.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their
operation, refer the IP Office Key and Lamp Operation manual.

CAUTIONS:

1. Having more than two Call Appearance keys is very useful. When holding a call
you can answer/make another call and then switch between calls or transfer or
conference. If you are set to receive call waiting indication, the waiting call is
shown against the next call appearance key.

2. Although the System Administrator can replace the Call Appearance Keys with:

• A Bridged Appearance

• A Line Appearance

• Call Coverage Appearance

• System Features

This would severely restrict the use of features such as conference and transfer.

It is for these reasons that it is strongly recommended that all Call

Appearance keys remain at their default settings.

IP Office 5410 User’s Guide The 5410 Telephone - Page 7
40DHB0002UKEY – Issue 1 (7th February 2005) Call Appearance Keys

Page 8 - Call Appearance Keys The 5410 Telephone

System Features

System Features can only be set against soft Function Keys by your System
Administrator. However, your System Administrator may allocate you two ‘self
administrator’ features that will enable you to add System Features to your soft
Function Keys. Refer to Function Keys on page 23 for details of the System Feature
that can only be allocated to you by your System Administrator.

In addition, there are a number of System Features that you can always access
yourself by the use of short codes. Refer to System Features on page 57 for details of
System Features that you can always access yourself by dialing short codes, e.g. *17
to listen to your VoiceMail messages.

Call Appearance/Function Key Icons

The icons displayed against the Call Appearance/Feature Keys allow you to determine
the status (for example, on Hold) of each call. Icons also indicate whether a feature has
been activated for a particular button.

• Incoming Call:

symbol next to a call appearance key indicates an incoming call.

A
Pressing the adjacent
hold.

• Connected

symbol next to a call appearance key indicates that it is the currently connected

A
call. The caller's telephone number (if available) is also shown.
Pressing the adjacent
display.

• On Hold

A
Pressing the adjacent
call on hold.

• Function Active:

The button to the left or right of the function key is active.

•

:

symbol next to a call appearance key indicate a call on hold.

key takes the call off hold and puts any other current call on hold.

key answers the call and puts any other current call on

:

key puts the call on hold. An H is also shown on the

key takes the call off hold and puts any other current

e or f

Page 8 - The 5410 Telephone IP Office 5410 User’s Guide
Call Appearance Keys 40DHB0002UKEY – Issue 1 (7th February 2005)

Answer a Call Basic Call Handling Features - Page 9

Basic Call Handling Features

Answer a Call

When a call arrives at your 5410 telephone, you hear a ringing tone and a blinking bell
(

) icon appears against the associated call appearance key.

To answer an incoming call:

Do one of the following:

• If you are not active on another call, answer the call using your handset, headset, or

speakerphone (see Speakerphone on page 10).

• If you are active on a call already, place the active call on hold (see Hold on page

11), and then answer the incoming call by selecting the call appearance key.

• If the call appearance for the ringing call is not displayed on the current screen

page, use
call appearance for the ringing call, press the corresponding call appearance button.

Making a Call

You can make calls from the 5410 telephone using a variety of methods as follows:

To manually make a call:

1. Dial the required number on the key pad (remember to include the required access
code (for example, 9) for an outside line) and listen to the progress of the call.

2. Adjust speakerphone volume as necessary.

• To change the volume use the

volume level. (There are eight volume levels.)

to return to the first page of the Home screen. When you locate the

and buttons. The display shows the

3. If the call is not answered, you can clear the call by pressing

or

4. When the call is answered, either speak or pick up the handset and speak to the
called party.

To automatically make a call:
Do any of the following:

1. Press
dialed by pressing the associated a call appearance key
automatically for you.
or

Access the Call Log and initiate a call to a specific entry.

See Using the Call Log on page 17.
or

Access the Speed Dial List in your personal directory and initiate a call to a specific

entry. See Speed Dials on page 13.

2. When the call is answered, either speak or pick up the handset and speak to the
called party.

Clearing a Call

To clear an established call either:

1. Replace the handset
or

2. Press

Speaker or

Drop

Redial and select from (up to) one of the last ten numbers that you

. The call is made

Drop. You will hear dial tone.

IP Office 5410 User’s Guide Basic Call Handling Features - Page 9
40DHB0002UKEY – Issue 1 (7th February 2005) Answer a Call

Page 10 - Headset Working Basic Call Handling Features

Headset Working

When a headset is to be used on your 5410, it must be plugged in to the headset
socket on the side of your 5410 telephone. To activate the headset and switch off the

handset, press
headset working is activated.

To answer an incoming call:

1. Press the call appearance key next to the flashing bell icon (

To clear a headset call:

1. Press

To manually make a call:

1. Dial the number (remember to include the required access code (for example, 9)
for an outside line) and listen to the progress of the call.

To automatically make a call:

Do any of the following:

1. Press
dialed by pressing the associated a call appearance key
The call is made automatically for you.
or

Access the Call Log and initiate a call to a specific entry.

See Using the Call Log on page 17.
or

Access the Speed Dial List in your personal directory and initiate a call to a specific

entry. See Speed Dials on page 13.

2. When the call is answered, speak to the called party.

Headset. The lamp beside the button is illuminated when

):

Drop.

Redial and select from (up to) one of the last ten numbers that you

.

Speakerphone

The two-way built-in speakerphone allows you to make and answer calls without lifting
your handset. Keep in mind that two-way speakerphones may not operate satisfactorily
in every environment (such as in very noisy locations) and that they operate best when
you speak directly too them.

To make or answer a call without lifting the handset, or to use the speakerphone
with any feature:

1. Press

2. Make or answer the call, or access the selected feature.

3. Adjust speakerphone volume if necessary.

• To change the volume use the

To change from the speakerphone to handset (or headset if fitted)

1. Pick up the handset (or press

To change from the handset to the speakerphone

1. Press

2. Hang up the handset.

To end a speakerphone call

Speaker. The LED beside the button illuminates.

and buttons. The display shows

the volume level. (There are eight volume levels.)

Headset) and talk.

Speaker. The LED beside the button illuminates.

1. Press

Page 10 - Basic Call Handling Features IP Office 5410 User’s Guide
Headset Working 40DHB0002UKEY – Issue 1 (7th February 2005)

Speaker again. The LED beside the button goes out.

Speed Dial Basic Call Handling Features - Page 11

Speed Dial

The Speed Dial feature allows you to have the 5410 telephone automatically dial calls
to telephone numbers stored in your personal directory (maximum of 48). See Speed
Dials on page 13.

To make a call to a personal directory entry using the Speed Dial feature:

1. Press the

2. Press the button next to the entry you want to call.

3. If the entry you want is not displayed, use
or key the first letter of the required name to jump to the page with a matching
entry.

4. The 5410 telephone dials the number for you.

SpDial softkey. The Speed Dial screen is displayed.

and to cycle through the entries

Redial

The Redial (or Last Number Dialed) feature automatically redials a previously dialed
extension or outside number (up to 24 digits). Your 5410 will store the up to ten of the
last numbers dialed.

Note: If you have dialed the same number twice in succession, it will only have one

appearance in the redial list.

To redial previously dialed number:

1. Press

located the required number, press the associated key.

Redial. Use and to step through the entries. When you have

Mute

Hold

During an active call, the Mute feature prevents the party with whom you are speaking
from hearing you. This feature is most commonly used in conjunction with the
Speakerphone, but can be used to hold an off-line conversation at any time during a
call.

Preventing the other person on the line from hearing you:

1. Press
The indicator next to the Mute button lights when Mute is active.

2. To reinstate two-way conversation, press

If, with a call in progress, a second call arrives and is shown against a Call Appearance
key, you can then Hold the first call and answer the second call.

To put an existing call on hold:

1. Press

symbol changes to

2. Answer the second call by pressing the Call Appearance button with the

against it. The symbol changes to

To return to the held call:

1. If you have a call in progress, then first put that call on hold as above.

2. To retrieve a held call, simply press the Call Appearance button with the

Notes: 1. After a pre-set time (defined by your System Administrator), you are

2. If the system feature AutoHold is on (consult your System Administrator)

3. To transfer a held call see Transfer on page 12.

Mute. The other party cannot hear you.

Mute again.

Hold or the Call Appearance button with the symbol against it. The

; showing that the line is on hold.

; showing that the line is connected.

reminded that you have a call on hold by the
moments to

then you can hold an active call (
Appearance button (
Call Appearance button (

and the phone ringing.

) by pressing the second call’s Call

). If AutoHold is off, then pressing the second call’s

) will drop the first call.

hold icon changing for a few

symbol

against it.

IP Office 5410 User’s Guide Basic Call Handling Features - Page 11
40DHB0002UKEY – Issue 1 (7th February 2005) Speed Dial

Page 12 - Transfer Basic Call Handling Features

Transfer

The Transfer feature allows you to transfer a call from your telephone to another
extension or outside number.

To transfer the current call to another extension

1. With a call in progress, press

2. When you hear dial tone, dial the number to which the call is to be transferred.

3. Do one of the following:

• To transfer the call without announcing it, either hang up or press

Transfer again. The transfer is complete. If the transferred call is not answered
within a preset time, it is returned to you.

• To announce the call before transferring it, wait for the called party to answer.

If the called party is willing to accept the call, press
complete the transfer.

If the called party does not wish to accept the call, press
You can return to the held call by pressing its call appearance button.

• If the line is busy or if there is no answer, press

You can return to the held call by pressing its call appearance button.

To transfer a new call to a held call using Conference:

1. With a call in progress and you wish to make an enquiry call or another call arrives,

press
transferred to the first held call.

2. To transfer the new call to the held call, press

Drop. The transfer is complete.

Hold. Make or answer the second call. The second call requires to be

Transfer

Transfer again to

Drop.

Drop.

Conference and then

Conference

The Conference feature allows you to conference other parties (including yourself) into
a call.

Notes: 1. The number of parties allowed in a conference is controlled by your

2. Two Call Appearance keys are required for the conference feature.

To add another party to a call:

1. With a call in progress press

2. Dial the number of the person you want to add to the call.

3. Wait for an answer.

4. To add the person to the call, press

5. Repeat steps 1 through 4 for additional conference connections.

To add a held call(s) to an active call:

1. Press

2. All held calls are added to the conference.

To leave a conference call:

1. To leave a conference, press

telephone system.

Conference. The existing call is put on hold.

If the called party does not answer or does not want to join the conference, press

Drop. You can return to the held call by pressing its call appearance button.

Conference again.

Conference.

Drop.

Message

Your Message lamp turns on when a caller has left a message for you.
Press the

Page 12 - Basic Call Handling Features IP Office 5410 User’s Guide
Transfer 40DHB0002UKEY – Issue 1 (7th February 2005)

Message button to retrieve your messages and follow the prompts.

Overview of Speed Dials Speed Dials - Page 13

Speed Dials

Overview of Speed Dials

The 5410 can store up to 48 personal speed dials. The list of these speed dials is
accessed by pressing
Key.

• The speed dial list is sorted alphabetically.

SpDial. If SpDial is not shown, press any Soft

• Press

name to jump to the page with a matching entry.

• Press the

• Use the

Pressing

Note: Speed dials can be used for any numbers that can be manually dialed from the

and to move between pages or key the first letter of the required

or next to an entry to call the associated number.

key options to perform other actions.

Add or Edit gives access to the details of a particular speed dial.

extension. Where a dialing prefix is required (for example a an external line
access digit; usually 9) then that prefix must be part of the speed dial number.

IP Office 5410 User’s Guide Speed Dials - Page 13
40DHB0002UKEY – Issue 1 (7th February 2005) Overview of Speed Dials

Page 14 - Using Speed Dials Speed Dials

Using Speed Dials

Dialing a Speed Dial Number

You can use the speed dial directory to make a call with the handset on hook or off
hook.

1. Press

2. Press
the required name to jump to the page with a matching entry.

3. When the required entry is displayed, press the adjacent
number is automatically dialed for you.

Deleting a Speed Dial

1. Press SpDial. If SpDial is not shown, press any Soft Key.

2. Press

3. Select the speed dial entry you want to delete.

• Press

letter of the required name to jump to the page with a matching entry.

4. When the required entry is displayed, press the adjacent
for confirmation will appear.

5. Press

6. Select another entry to delete or press

SpDial. If SpDial is not shown, press any Soft Key.

and to display different pages of speed dials or key the first letter of

or key. The

Delete.

and to display different pages of speed dials or key the first

or key. A request

Yes to delete the entry or Cancel to exit without deleting.

Done to return to the speed dial list.

Editing a Speed Dial

1. Press SpDial. If SpDial is not shown, press any Soft Key.

2. Press

3. Select the speed dial entry you want to edit.
Press

the required name to jump to the page with a matching entry.

4. When the required entry is displayed, press the adjacent

5. Edit the speed dial using the same methods as for adding a new speed dial. See
Adding a New Speed Dial on page 15.

6. After saving or canceling any changes you will be returned to the speed dial
selection list. Select another speed dial to edit or press
speed dial list.

Edit.

and to display different pages of speed dials or key the first letter of

Converting a Call Log Entry to a Speed Dial

You can create a new speed dial from a call log entry. See Saving a Call Log Entry to
Your Speed Dial List on page 17. This process will start the normal speed entry screen
but pre-filled with the name and number from the call log entry.

or key.

Done to return to the

Page 14 - Speed Dials IP Office 5410 User’s Guide
Using Speed Dials 40DHB0002UKEY – Issue 1 (7th February 2005)

Using Speed Dials Speed Dials - Page 15

Adding a New Speed Dial

1. Press SpDial. If SpDial is not shown press any Soft Key.

• Press

you must first delete an existing entry before adding any new entry. See
Deleting a Speed Dial on page 14.

2. With Name selected, begin entering text using the telephone keypad. Each key is
marked with the letters and number it provides. You may have to press the key
more than once depending on the character you require.

• For example, the key 2 is also marked as A, B and C. To enter a C, press 2

until a C is displayed.

• If the next character you want to enter is on the same key, press

the cursor right and then enter the character.

• By default the first letter is entered in upper-case and the phone then switches

to lower-case entry mode. To change the case of the current character press

Case.

• To enter a space press

• Use the

• If you make a mistake, use

of the cursor.

• If you have made a mistake in the middle of a character string and do not wish

to backspace and re-enter all the characters, use the
one character before the point where you wish to edit. Either insert the new
character or press
cursor.

• Pressing the * key once enters a . (period) or twice a *. To enter more than

one * or period, press
character.

• Pressing the # key once enters a - (dash) or twice a #. To enter more than

one # or dash, press

3. When the name is set as required, select Number.

4. Enter the number required using the dialing keypad. For external numbers
remember to enter any external dialing prefix required (9 say).

• To enter a hyphen, press

dialed but may help make numbers more readable.

• To enter a 1.5 second pause, press

(comma) character in the telephone number.

• Use the

• If you make a mistake, use

the cursor.

5. Do one of the following:

• To save the speed dial and return to the speed dial list, press

• To return to the speed dial list without saving the changes press

• To return to the call handling screen without saving the changes press Exit

Add. If a message stating that the speed dial list is full appears,

You can switch between
Name and Number
entry by pressing the
key next to the item you
want to edit. The soft
keys
change accordingly.

Space.

key to move the cursor one space right.

Backspace to delete the character to the left

Backspace to delete the character to the left of the

to move the cursor right and then enter the

to move the cursor right and then enter the character.

Hyphen. This does not affect the number

Pause. This will appear as a ,

and keys to move the cursor left or right.

Backspace to delete the number to the left of

.

options also

key to step back to

to move

Save.

Cancel.

IP Office 5410 User’s Guide Speed Dials - Page 15
40DHB0002UKEY – Issue 1 (7th February 2005) Using Speed Dials

Page 16 - Overview of the Call Log Using the Call Log

Using the Call Log

Overview of the Call Log

The 5410 holds and maintains a call log, accessed by pressing Log.
This log can store up to 48 entries. These can be a mixture of incoming answered calls,

incoming unanswered calls and outgoing calls. You can select which types of calls are
included in the log. You can also use call log entries to make return calls or convert the
entry into a speed dial for future use.

WARNING: Calls that are made using pin codes and other information will
appear in the call log. Either Logging of outgoing calls should be switched
off or those call logs removed manually.
See Setting Which Calls are Logged on page 18.

Note: Only outgoing calls made using the dial pad or a SpDial entry are logged.

When

Log is pressed a screen similar to the following is displayed:

• Missed calls are displayed first. You can select from InAns or Outgo. Alternatively,

press More and select All to display all three options.

• Logged calls are shown with the most recent first.

• The name of the called or calling party is shown if available.

• The number of the called or calling party is shown.

• Press either the

• Pressing the

particular call.

• The number of the log entry.

• The type of log entry, i.e. Answered, Un-answered or Outgoing.

• The name of the called or calling party is shown (if available).

• The number of the called or calling party is shown.

• The date and time of the call. (And for InAns/Outgo, the duration of the call.)

• Press either the

• The

keys provide a number of actions.

or key to display further pages of entries.

or key next to a log entry display further details of that

or key to display the previous or next logged call.

Also see Making Calls from the Call Log on page 17, Saving a Call Log Entry to Your
Speed Dial List on page 17, Viewing the Call Log on page 17 and Deleting a Call Log
Entry on page 18.

Page 16 - Using the Call Log IP Office 5410 User’s Guide
Overview of the Call Log 40DHB0002UKEY – Issue 1 (7th February 2005)

Using the Call Log Using the Call Log - Page 17

Using the Call Log

You can make calls directly from the call log. Whilst in the call log you can still make a
call by going off-hook, pressing

can still receive calls and handle them using the dial pad key functions.

Viewing the Call Log

1. Press Log. If Log is not shown, press any Soft Key.

2. At default, Missed calls are displayed first. You can select from InAns or Outgo.
Alternatively, press More and select All to display all three options. To return to
Missed or InAns or Outg, press Back and make your selection.

3. Press

• To exit the call log and return to the previous screen press

• To exit the call log and return to the call handling screen press

• To view the details of a particular log entry, press the

3. Press

and to display different pages of log entries.

entry.

Done to return to the previous screen.

Making Calls from the Call Log

1. Press Log. If Log is not shown, press any Soft Key.

2. At default, Missed calls are displayed first. You can select from InAns or Outgo.
Alternatively, press More and select All to display all three options. To return to
Missed or InAns or Outg, press Back and make your selection.

3. Press

4. When you locate the entry you want to call, press the
entry.

5. Press

• If the number shown is external but doesn't include the external dialing prefix

and to display different pages of log entries.

Call make the call.

used by your telephone system, go off-hook, dial the prefix and then press

Call.

Speaker and dialing a new call. Similarly, you

Done.

Exit.

or key next to the

or key next to the

Saving a Call Log Entry to Your Speed Dial List

1. Press Log. If Log is not shown, press any Soft Key.

2. At default, Missed calls are displayed first. You can select from InAns or Outgo.
Alternatively, press More and select All to display all three options. To return to
Missed or InAns or Outg, press Back and make your selection.

3. Press

4. When you locate the entry you want to call, press the
entry.

5. Press
from the call log entry. See Adding a New Speed Dial on page 15.

and to display different pages of log entries.

Save. The speed dial editing screen appears, pre-filled with the details

or key next to the

IP Office 5410 User’s Guide Using the Call Log - Page 17
40DHB0002UKEY – Issue 1 (7th February 2005) Using the Call Log

Page 18 - Using the Call Log Using the Call Log

Deleting a Call Log Entry

1. Press Log. If Log is not shown, press any Soft Key.

2. At default, Missed calls are displayed first. You can select from InAns or Outgo.
Alternatively, press More and select All to display all three options. To return to
Missed or InAns or Outg, press Back and make your selection.

3. Press

4. When you locate the entry you want to call, press the
entry.

5. Press
details of the next call are shown.

6. To exit the call log and return to the call handling screen press

and to display different pages of log entries.

or key next to the

Delete and Done. The entry is deleted from the Call Log and the

Exit.

Erasing All Logged Calls

Loss of power to the 5410 phone will cause all call log entries to be deleted.
The Erase All option also deletes all logged calls.
Caution: This action also deletes all speed dial entries and phone personalization

options.

See Default Phone/Erase All Settings on page 21.

Setting Which Calls are Logged

Caution: If you change these settings, any call details already in the call log that no

longer match the selection made are deleted.

1. Press

2. Press
with their current settings, is displayed.

3. To toggle a particular setting between Yes or No, press the

• Alternatively, press the

setting and then press
underlined setting.

4. Do one of the following:
Note: If you press Save after changing the settings, any existing call log entries

• To save the settings and return to the options menu, press

hear a confirmation tone.

• To return to the Options menu without saving any changes, press

Cancel.

• To return to the call handling screen without saving any changes, press

Exit.

Option. If Option is not shown, press any Soft Key.

Log Setup. A menu showing Answered, Un-Answered and Outgoing,

that do not match the call types selected are deleted from the call log.

key next to it.

key next to a call type to underline its current

Yes/No to change the value of the currently

Save. You will

Page 18 - Using the Call Log IP Office 5410 User’s Guide
Using the Call Log 40DHB0002UKEY – Issue 1 (7th February 2005)

Overview of 5410 Options Changing the 5410 Options - Page 19

Changing the 5410 Options

Overview of 5410 Options

The options menus are accessed by pressing Option. These menus allow you to
adjust a number of 5410 features.

To select an option:

1. Press the

2. The

or next to it

key actions change according to the current available actions.

3. To exit and return to the normal call handling screen press

4. Whilst in the options menus, you can still make and receive calls using the
telephone keypad controls.

The options are:

• Ring Options:

Sets the:

• The ringing used by your 5410.

• Toggles the message lamp on/off to show when you have an incoming call.

• Toggles the ‘Show Phone Screen’ option on or off.

See Ring Options on page 20.

• Contrast:

Adjust the display contrast.
See Adjusting the Display Contrast on page 20.

• Log Setup:

Configure which calls appear in the call log.
See Setting Which Calls are Logged on page 18.

• Miscellaneous:
Enables you to select to remain in your Speed Dial Menu during call handling.

• Self Test:

Test the phone.
See Using Self Test on page 21.

• Language:

Select the phone's display language. See Language on page 22.

Press

• Handset AGC/Headset AGC:

to display:

Switch handset/headset automatic gain control on/off.
See Automatic Gain Control (AGC) on page 22.

Exit.

Press

• Erase:

IP Office 5410 User’s Guide Changing the 5410 Options - Page 19
40DHB0002UKEY – Issue 1 (7th February 2005) Overview of 5410 Options

again to display:

Reset the telephone to its default settings. See Default Phone/Erase All Settings
on page 21.

Page 20 - Selecting Personalized Options Changing the 5410 Options

Selecting Personalized Options

Ring Options

The Ring Options menus allows you to:

• Choose a personalized ringing pattern for your telephone.

Note: If you receive a call while selecting a ring pattern, you are automatically

returned to the call handling screen.

• Set the message lamp to flash when you receive a call.

• Set the telephone to revert to the call handling screen when you are setting up/using

Speed Dial, Call Log, etc.

To change the ring pattern:

You can choose from among eight different ring patterns. This alters the tone and style
of ringing used by the 5420, e.g. the number of rings will still vary according to the type
of call.

1. Press

2. Press
ring pattern appears.

3. To select a ringing pattern use either the
between 1 and 8. You will hear the selected ringing pattern.

4. To hear the ringing pattern again press

• When you have selected a ringing pattern, press

confirmation tone and be returned to the options menu.

• If you want to return to the options menu without changing the ring pattern,

press

Option.

Ring Options followed by Ring Pattern. A menu with the current

or keys or press a dial pad key

Play or repress the dial pad key.

Save. You will hear a

Cancel.

To set the Flash Message Lamp:

1. Press

2. Press
When set to Yes the Message lamp will flash when you receive a call.

• Changing this option does not affect the voicemail visual indicator feature.

To set the Show Phone Screen:

1. Press

2. Press
If set to Yes then, when you are setting up/using Speed Dial, Call Log, etc, you are
automatically returned to the call handling screen when you receive a call.

Option.

Ring Options and set Flash Message Lamp to Yes or No.

Option.

Ring Options and set Show Phone Screen to Yes or No.

Adjusting the Display Contrast

You can adjust the contrast level on the telephone display. You can choose from
among fifteen levels of contrast.

1. Press

2. Press

3. Use either the

4. When the contrast is set as required, either:

• Return to the options menu by pressing

• Return to the call handling screen by pressing

Option

Contrast. A menu with the current contrast setting appears.

or key to adjust the level of contrast.

Done.

Exit.

Page 20 - Changing the 5410 Options IP Office 5410 User’s Guide
Selecting Personalized Options 40DHB0002UKEY – Issue 1 (7th February 2005)

Selecting Personalized Options Changing the 5410 Options - Page 21

Call Log Setup

Through the Option menu you can specify which types of calls should be included in
the 5410's call log. See Setting Which Calls are Logged on page 18.

Using Self Test

Self test can be used to display information about the phone and to check operation of
the lamps and display. The information may be required by a telephone system
maintainer.

1. Press

2. Press
Caution: In the top row, the centre of the display should show REL:2.00 or

3. Press and hold the
phone lamps should come on. If they do not consult your system Administrator.

4. Release the

• To return to the options menu, press

• To return to the call handling screen, press

Option. If Option is not shown, press any Soft Key.

Self Test. A screen of information appears.

higher. If not the telephone’s software needs to be upgraded. Consult
your system Administrator.

Test key. The screen lines should all go black and all the

Test key and do one of the following:

Done.

Exit.

Default Phone/Erase All Settings

The Erase option allows you to reset all personalized settings entered through the
5410's Option menus (except contrast level). It also deletes all entries in the phones
Call Log and Speed Dial lists.

1. Press

2. Press the

• Speed Dial List, Call Log, User Labels, Options, Language and All.

3. If you do not want to erase, do one of the following:

• To return to the options menu without erasing, press

• To return to the call handling screen without erasing, press

4. To continue with erasing, select from Speed Dial List, Call Log, User Labels,
Options, Language and All and press
You will be asked to confirm the action.

• If you want to erase all settings, press

• To return to the options menu without erasing, press

• To return to the call handling screen without erasing, press

Option. If Option is not shown, press any Soft Key.

until the display shows:

Cancel.

Exit.

Erase.

Erase again.

Cancel.

Exit.

IP Office 5410 User’s Guide Changing the 5410 Options - Page 21
40DHB0002UKEY – Issue 1 (7th February 2005) Selecting Personalized Options

Page 22 - Selecting Personalized Options Changing the 5410 Options

Language

When the 5410 telephone is first installed, it is set to display screen text in English. You
can select the language that you would prefer from the following:

English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano),
Dutch (Nederlands), Portuguese (Português) or Japanes (Katakana characters).

Note: This does not alter your user language setting on the telephone system.

1. Press

2. Press
current language underlined. Press

3. Press the
the language selected.

4. Do one of the following:

• To save the settings and return to the options menu, press

hear a confirmation tone.

• To return to the options menu without saving any changes, press

Option. If Option is not shown, press any Soft Key.

Language. A the first page of the available languages appears, with the

More to display the second page.

or key next to the language required. The screen text changes to

Save. You will

Cancel.

• To return to the call handling screen without saving any changes, press

Exit.

Changing Key Labels

This function is currently not supported on IP Office.

Automatic Gain Control (AGC)

Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and
lowers the volume when the caller is loud. The 5410 supports AGC for both the
handset and the headset if connected.

Note: If the ambient background noise in the office is too high, this can affect the AGC

settings. Hence it is advisable in this type of environment to switch AGC off.

1. Press

2. Press a
headset or speaker appears.

3. To toggle a particular setting between Yes or No, press the

• Alternatively, press the

underline its current setting and then press
the currently underlined setting.

4. Do one of the following:

• To save the settings and return to the options menu, press

hear a confirmation tone.

• To return to the options menu without saving any changes, press

Option. If Option is not shown, press any Soft Key.

or key. A menu listing the current AGC settings for the handset,

key next to it.

key next to Handset, Headset or Speaker to

Yes/No to change the value of

Save. You will

Cancel.

• To return to the call handling screen without saving any changes, press

Exit.

Page 22 - Changing the 5410 Options IP Office 5410 User’s Guide
Selecting Personalized Options 40DHB0002UKEY – Issue 1 (7th February 2005)

Overview of the Function Keys Function Keys - Page 23

Function Keys

Overview of the Function Keys

Both the , Function Keys and Soft Keys can be used to access a range of
system features. The display adjacent to the key shows the feature name.

Some of these features are default features supported by all 5410 telephones (e.g.
SpDial, Log, Option and Label on the Soft Keys) and are always available. Others are
system features that can only be programmed by the System Administrator for
Function Keys. See Function Key Programming on page 25.

In addition, there are a number of System Features that you can always access
yourself by the use of short codes. Refer to System Features on page 57 for details of
System Features that you can always access yourself by dialing short codes, e.g. *17
to listen to your VoiceMail messages.

The main screen has three pages. This means that the six
on each page could be used for up to 18 features. However, it is strongly
recommended that all three Call Appearance keys remain at their default settings.
Hence, there are 15 soft Function Keys that can be allocated to system features.

and Function Keys

To move between pages use the
In the following example:

• The first three keys have been set (default setting) as call appearance lines.

See Call Appearance Keys on page 7.

• Key 4 has been set to access the Admin programmable functions.

See Function Key Programming on page 25.

• Key 5 has been set to monitor system park slot 1. The

parked in slot 1 by the user and when parked in a slot by other users, the label is
underlined.
See Park - Park (#) on page 47.

• Key 6 has been set to the SAC (Send All Calls) function.

See

and keys.

indicates a call is currently

IP Office 5410 User’s Guide Function Keys - Page 23
40DHB0002UKEY – Issue 1 (7th February 2005) Overview of the Function Keys

Page 24 - Overview of the Function Keys Function Keys

SAC - Send All Calls (!) on page 53.

• Pressing either

for this phone.

Programming Your Own Functions:
If the phone has been setup with either or both the Admin and Admin1 features
assigned to display keys, you can select and program your own feature choices against
other keys. See Function Key Programming on page 25.

Changing the labels of the Function Keys:

You can personalize the Function Key labels. E.g. you can change SAC to Send All for
instance. See Error! Reference source not found. on page Error! Bookmark not
defined..

or will display the other page of programmed functions set

Page 24 - Function Keys IP Office 5410 User’s Guide
Overview of the Function Keys 40DHB0002UKEY – Issue 1 (7th February 2005)

Function Key Programming Function Keys - Page 25

Function Key Programming

If any one of the keys on the telephone is programmed with an Admin or Admin 1
feature, it allows you to program further features against other function keys. Both
Admin and Admin1 are allocated to your function keys by your System Administrator
and would appear on a menu screen that is similar to the following:

The two tables below list the user programmable features available for Admin and
Admin1 respectively. For full details of how each feature works see Display Key
Features on page 28.

Admin: The programmable functions available via an Admin key.

Name Description Toggles Data

Acct Account Code Entry No Optional
AD Abbreviated Dial No Yes
Admin Self-Administer No No
AutCB Automatic Callback Yes No
CFrwd Call Forwarding All Yes Optional
CPark Call Park Yes Optional
CPkUp Call Pickup No No
Dir Directory No No
DPkUp Directed Call Pickup No Yes
Drop Drop No No
GrpPg Group Paging No Yes
HdSet Headset Toggle Yes No
HfAns Internal Auto-Answer Yes No
HGNS+ Set Hunt Group Night Service No Yes
Park Call Park to Other Extension No Yes
Prog Abbreviate Dial Program No Yes
RngOf Ringer Off Yes No
SAC Send All Calls Yes No
Spres AD Suppress Yes No
Timer Timer Yes No
TmDay Time of Day Yes No

In addition to the above, there is a key labeled Exlp? This key enables you to change
the display from the shorthand version displayed at default to a longhand version of
your own. See Shorthand Programming Mode on page 26 and Longhand Programming
on page 27 respectively.

Admin1: The programmable functions available via an Admin 1 key.

Name Description Toggles Data

Park Park No Yes
Use User No Yes
Group Group No Yes
Number Dial No Yes
Flash Hook Flash No No

IP Office 5410 User’s Guide Function Keys - Page 25
40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming

Page 26 - Function Key Programming Function Keys

Shorthand Programming Mode

1. Press Admin or Admin 1. See Function Key Programming on page 25.

2. The Admin or Admin1 menu appears as follows:

Admin Pages

With the exception of Expl?, the names shown are the features that you can assign
to soft keys. When Admin has been selected you can display the full name of the
feature by pressing Expl?. (see Longhand Programming on page 27).

Admin1 Page

Similarly, when Admin1 is
pressed, you can assign any
one of the functions shown to
a soft key.

3. On the Admin pages, use the

4. When the function required is shown, press the

5. If the function requires some data to be entered, [ is shown at the bottom of the

display. Enter the data using the normal telephone keypad.

6. The upper part of the display reverts to showing the functions currently assigned to

each

7. Select the display key against which to program the new function by pressing that

CAUTION: Do not select the slot used for the Admin function. Replacing this

8. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.

• Press

• Press Cont

9. If the display slot already has a programmed function, the display shows FEATURE

ON BUTTON.

• Press Repla

• Press Keep

• Press Delete

and key.

or key.

function will lock the phone for further programming until reset through
the telephone system by your System Administrator.

EXIT to end programming

or

to continue programming other functions.

to replace that existing function with the one just programmed.

The display then shows BUTTON PROGRAMMED! As in step 8 above.

to keep the existing function and forget the function just

programmed.

to delete the existing function and forget the function just

programmed.

and keys to move through the list of features.

key adjacent to its name.

Page 26 - Function Keys IP Office 5410 User’s Guide
Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005)

Function Key Programming Function Keys - Page 27

Longhand Programming

1. Press Admin. See Function Key Programming on page 25.

2. Pressing Expl?

3. Press Next

4. If the feature requires some data to be entered, [ is shown at the bottom of the
display. Enter the data using the normal telephone keypad.

5. The upper part of the display reverts to showing the features currently assigned to
each

6. Use the

7. Select the display key against which to program the new feature by pressing that

CAUTION: Do not select the slot used for the Admin function. Replacing this

8. If the display slot is not already used, the display shows BUTTON
PROGRAMMED!. Press the

• Press

• Press Cont

9. If the display slot already has a programmed function, the display shows
FEATURE ON BUTTON.

• Press Repla

• Press Keep

• Press Delete

and key.

and keys to move between the pages of display keys.

or key

function will lock the phone for further programming until reset
through the telephone system by your System Administrator.

programmed. The display then shows BUTTON PROGRAMMED! as above.

programmed.

programmed.

to switch to longhand programming mode.

until the required feature required is shown, then press Selct .

or keys until EXIT is shown.

EXIT to end programming or

to continue programming other functions.

to replace that existing function with the one just

to keep the existing function and forget the function just

to delete the existing function and forget the function just

IP Office 5410 User’s Guide Function Keys - Page 27
40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming

Page 28 - Function Key Programming Function Keys

Display Key Features

This section lists the features that can be programmed against and Function
Keys. Both the shorthand and longhand names are shown. The shorthand name is the
name that is displayed next to the programmed key, along with any data programmed
for the feature.

Those functions marked with a (!) or an (#) can be programmed by the 5420 user. This
programming requires the phone to already have a soft key assigned to the Admin (for
! functions) and/or to Admin1 (for # functions). See Function Key Programming on
page 25 for lists of Admin and Admin1 functions.

All of the following functions can be programmed onto your 5420 by your System
Administrator. The command path is shown, for example:

[User | Digital Telephony | Emulation | Directory].

Dial (#)

Automatically dials the displayed number.
This function requires entry of the number to dial when programmed. The number is

then displayed next to the
phone by the user using an

Pressing the Dial

key dials the associated number.

[User | Digital Telephony | Dial]

key. This function can be programmed through the

Admin 1 key.

See also:

• AD - Abbreviated Dial (!) on page 30.

• Prog - Abbreviated Dial Program (!) on page 49.

Group (#)

Answer or clear calls ringing a specific group.
This function requires entry of the group number (allocated by your System

Administrator). When programmed, the group name is then displayed next to the
key. This function can be programmed through the phone by the user using an
Admin 1 key and the group number.

A

appears against the group when calls to that group are ringing. Pressing
displays details of one of those calls and options to drop (Drop
the call (Answn

[User | Digital Telephony | Group]

) or exit the group monitor ( EXIT).

) the call, answer

User (#)

See the status of a specific user, call that user and pick-up calls to that user.
When programmed by your System Administrator (on the IP Office), the user name is

entered. That name is then displayed next to the
programmed through the phone by the user using an
user number. Pressing the

key calls the user.

The when the user is called the user name is underlined with a
Press the

key next to the name. DkPickup appears against a call appearance key.

To pick up the call press this key.
If the System Administrator has setup group monitoring of the same user, pressing the

user key when the user is busy on a call displays several options. These are Drop
(end the user's call), Listn (listen to the call), and Aquir (takeover the call). If the
System Administrator has not setup group monitoring, then the options shown are Call,
Message, Vmail and CallB.

[User | Digital Telephony | User]

key. This function can also be

Admin 1 key and then the

symbol beside it.

Page 28 - Function Keys IP Office 5410 User’s Guide
Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005)

Function Key Programming Function Keys - Page 29

Absnt - Set Absent Text

Set the users current absence message setting.
This function is currently not supported on the 5420 telephone.

Acct - Account Code Entry (!)

Make a call using an account code or enter an account code during a call.
This function can be programmed with or without data. This function can be

programmed through the phone by the user using an

Admin key.

If programmed with data, the account code entered when programmed must match a
valid account code set on the telephone system. The

Acct key displays that

number.
If programmed without data, ENTER ACCOUNT is displayed after

Enter an account code and press Set

.

Acct is pressed.

If the account code entered does not match a valid account code set on the telephone
system, RENTER ACCOUNT is displayed.

An

[User | Digital Telephony | Emulation | Account Code Entry]

Acct key can be pressed before or during a call.

AD - Abbreviated Dial (!)

Dial the displayed number.
This function requires entry of a number to dial when programmed. The

displays that number. This function can be programmed through the phone by the user.
The number does not have to be a complete number, the user can dial additional digits

after pressing

AD. * and # can be entered in the number to match IP Office

shortcodes.

[User | Digital Telephony | Emulation | Abbreviated Dial]

AD key

See also:

• Dial (#) on page 28.

• Prog - Abbreviated Dial Program (!) on page 49.

Admin - Self-Administer (!)

Access menus for programming functions against display keys.
This function can be programmed with or without data. If programmed with a setting of

1, the key accesses a different set of functions. See Function Key Programming on
page 25. This function can be programmed through the phone by the user using an
existing

The
and

[User | Digital Telephony | Emulation | Self-Administer]

Admin key.

Admin key gives access to the menus for programming functions against

keys.

IP Office 5410 User’s Guide Function Keys - Page 29
40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming

Page 30 - Function Key Programming Function Keys

Apear - Appearance

Add a display line for call appearances with symbols being displayed for Incoming
Calls, Connected and On Hold. See Call Appearance Keys on page 7.

This function does not require any data entered when programmed. However it is
normal to enter some text such as a=, b= and so on for each call appearance key.

This function cannot be programmed through the phone by the user.

[User | Digital Telephony | Emulation | Appearance]

AutCB - Automatic Callback (!)

Sets a callback when free on busy extensions and callback when next used on
unanswered extensions.

This function does not require any data entered when programmed. This function can
be programmed through the phone by the user using an

When the called target extension does not answer or is busy, pressing
a callback on that extension. Whilst the callback is set, AutCB is shown with a
symbol. Pressing

AutCB again cancels the callback.

Hence, when the callback target extension becomes free or is next used, pressing

starts a call to that extension.

[User | Digital Telephony | Emulation | Automatic Callback]

Admin key.

AutCB sets

See also:

• RBak - Cancel Ringback When Free on page 50.

• RBak+ - Ringback When Free on page 50.

Busy - Busy

Sets the extension as being busy. This feature is not applicable when working with
multiple Call Appearance lines as all the call appearance lines must be in use before
this function becomes active.

This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.

The

Busy key sets the extension as busy to callers. If a forward on busy number is
set, it is followed (see FwBNo - Forward On Busy Number on page 38). Otherwise calls
go to voicemail if on or receive busy tone if internal and ringing if external.

To return the extension from busy, press

[User | Digital Telephony | Advanced | Busy | Busy]

Busy and then Speaker.

BusyH - Busy On Held

Switch the users busy on held status on/off.
This function requires data entered when programmed. Enter 0 for off or 1 for on.
This function cannot be programmed through the phone by the user.
Pressing

indicated by the data value. When on, if the user has a call on hold, new callers receive
busy tone (ringing if analogue) or are diverted to voicemail (if enabled), rather than
ringing the user. This function also overrides call waiting indication when the user has a
call on hold.

[User | Digital Telephony | Advanced | Busy | Busy On Held]

.

BusyH switches the user's 'busy on held' state to either on or off as

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Function Key Programming Function Keys - Page 31

CFrwd - Call Forwarding All (!)

Switch call forwarding on/off and set the forwarding number.
This function can be programmed with or without a target forwarding number. This

function can be programmed through the phone by the user using an

Admin key.

If programmed with a forwarding number, that number is shown next to CFrwd.
Pressing CFrwd switches on forwarding to that number.

If programmed without a forwarding number, when

CFrwd is pressed, the user's
current forwarding number setting is shown. Change the number using the telephone
keypad and <<<

When call forwarding is on, CFrwd is shown with a
at the top of the display. To switch call forwarding off, press

[User | Digital Telephony | Emulation | Call Forwarding All]

to backspace. When the number set as required press Done .

symbol and D (Diverted) is shown

CFrwd again.

See also:

• FwNOn - Forward On No Answer On on page 39

• FwUOn - Forward Unconditional On on page 40.

• FwdNo - Forward Number on page 39.

• FwdH+ - Forward Hunt Group Calls On on page 39

ClrCW - Clear CW

Clears the current connected call and connects any waiting call. This feature is not
applicable when working with multiple Call Appearance lines.

This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.

Pressing
call.

[User | Digital Telephony | Advanced | Call | Clear CW]

ClrCW disconnects the extension's current call and connects any waiting

CnfRV - Conference Meet Me

Allows the extension to join a specified conference.
This function requires the conference number to be entered when programmed. That

number is then shown next to CnfRV. This function cannot be programmed through the
phone by the user.

Pressing

CnfRV places the extension into the specified conference. Note that the
number of conference parties allowed at any time is determined by the telephone
system.

[User | Digital Telephony | Advanced | Call | Conference Meet Me]

Conf+ - Conference Add

Places all calls held by the extension into a conference.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
Pressing

conference. This function will not work if the extension has a current call.

[User | Digital Telephony | Advanced | Call | Conference Add]

Conf+ places the extension and any calls it has put on hold into a

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Page 32 - Function Key Programming Function Keys

CPark - Call Park (!)

Park the current call.
This function can be programmed with or without data. This function can be

programmed through the phone by the user using an
If programmed with data, the number entered is shown next to the

is the number assigned to the parked call.
If programmed without data, the key displays just CPark. Calls parked using this key

are is assigned a number based on the parking extensions number. For example,
extension 290's first parked call is numbered 2900, its next 2901 if 2900 is still parked
and so on. If calls are parked using this key, CPark is shown with a
the key again displays the user's parked calls and allow them to be retrieved. Parked
calls are retrieved with the Ride function (see page 52).

If not retrieved elsewhere, a parked call will recall to the parking extension after a set
time.

[User | Digital Telephony | Emulation | Call Park]

See also:

• Park - Park (#) on page 47.

• Park - Call Park to Other Extension (!) on page 47.

• Ride - Ride Call on page 52.

Admin key.

CPark key and

symbol. Pressing

CPkUp - Call Pickup (!)

Answer a call ringing elsewhere on the telephone system.
This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an
The

CPkUp call answers (pickup) any call currently ringing on the telephone

Admin key.

system.
Note: We recommend that this function is only used on systems with a small number

of users all in one area. Use of this function on larger system may lead to
confusion.

[User | Digital Telephony | Emulation | Call Pickup]

See also:

• PickA - Call Pickup Any on page 48.

• PickG - Call Pickup Group on page 48.

• PickM - Call Pickup Members on page 48.

CWOff - Call Waiting Off

Switches call waiting for the extension off.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
The CWOff key switches call waiting for the extension off.

[User | Digital Telephony | Advanced | Call | Call Waiting Off]

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Function Key Programming Function Keys - Page 33

CWOn - Call Waiting On

Switches call waiting for the extension on/off.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
The

with a

CWOn key toggles call waiting on/off. When call waiting is on, CWOn is shown

symbol. When call waiting is on and the extension is on a call, any additional

call receives ringing rather than busy tone.

[User | Digital Telephony | Advanced | Call | Call Waiting On]

CWSus - Call Waiting Suspend

Suspend the current call at the exchange and answer the waiting call.
This function is not supported in the USA.

If no slot number is specified when the function is programmed, exchange slot 0 is
used. This function cannot be programmed through the phone by the user.

Pressing
facility.

[User | Digital Telephony | Advanced | Call | Call Waiting Suspend]

CWSus is only supported if the exchange provides a Q.931 suspend call

See also:

• Resum - Resume Call on page 51.

DCW - Dial CW

Allows the user to force another extension to have call waiting mode on for the duration
of a call attempt. This function is not supported in the USA.

This function requires the target extension number to be entered when programmed.
That number is then shown next to DCW. This function cannot be programmed through
the phone by the user.

Normally, if the target extension is on a call and doesn't have call waiting on, any new
call will receive busy tone or be diverted to voicemail. Pressing

DCW will cause the
target extension to receive call waiting indication and allow the caller to hear ringing
until answered.

[User | Digital Telephony | Advanced | Dial | Dial CW]

See also:

• Queue - Call Queue on page 49.

Dir - Directory (!)

Accesses the telephone system directory.
This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an
Pressing

• INDeX

• Group

• Extrn

Dir displays a number of options.

- Search for a matching extension user name on the telephone system.

- Search for a matching group name on the telephone system.

- Search for a name match in the telephone systems directory of external

numbers.

[User | Digital Telephony | Emulation | Directory]

Admin key.

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Page 34 - Function Key Programming Function Keys

Dirct - Dial Direct

Connects a call to the target extension without any ringing.
This function requires the target extension number to be entered when programmed.

That number is then shown next to Dirct. The target extension must be capable of
auto-answering. This function cannot be programmed through the phone by the user.

[User | Digital Telephony | Advanced | Dial | Dial Direct]

DNDOn - Do Not Disturb On

Puts the extension into 'do not disturb' (no calls) mode.
This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user.
Pressing

shown with a

[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb On]

See also:

•

DNDOn toggles the extension's do not disturb state. When on, DNDOn is

symbol and the display includes an N (No calls).

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Function Key Programming Function Keys - Page 35

SAC - Send All Calls (!)on page 53.

DNDOf - Do Not Disturb Off

Takes the extension out of 'do not disturb' (no calls) mode.
This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user.
Pressing DNDOf switches the extension's do not disturb state off.

[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb Off]

DNDX+ - Do Not Disturb Exception Add

Adds the specified number to the extension's do not disturb exception list.
This function requires entry of the calling number when programmed. That number is

then shown next to DNDX+. This function cannot be programmed through the phone
by the user.

Pressing
list. That number can then call the extension and transfer calls to the extension even
when the extension is in do not disturb mode.

[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb
Exception Add]

DNDX+ adds the set number to the extension's do not disturb exception

DNDX- - Do Not Disturb Exception Delete

Removes the specified number from the extension's do not disturb exception list.
This function requires entry of the calling number when programmed. That number is

then shown next to DNDX-. This function cannot be programmed through the phone by
the user.

Pressing

DNDX- removes the set number from the extension's do not disturb
exception list. That number can then call the extension and transfer calls to the
extension even when the extension is in do not disturb mode.

[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb
Exception Del]

DPkUp - Directed Call Pickup (!)

Answer a call currently ringing at a specified user or group.
This function can be programmed with or without a a the target extension or group

number. This function can be programmed through the phone by the user using an
Admin key.

If programmed with a target number, the
call is ringing at that extension or group, press

If programmed without a target number, pressing
the target number for that pickup attempt.

[User | Digital Telephony | Emulation | Directed Call Pickup]

DPkUp key displays that number. When a

DPkUp to answer (pick up) that call.

DPkUp allows the user to enter

Drop - Drop (!)

Clears a current calls.
This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an
For a call in progress, pressing

Drop disconnects the caller.

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40DHB0002UKEY – Issue 1 (7th February 2005) Function Key Programming

Admin key.

Page 36 - Function Key Programming Function Keys

When drop is used, silence is returned to the user rather than dial tone. This is
intended operation, reflecting that Drop is mainly used by call center headset users.

[User | Digital Telephony | Emulation | Drop]

DTone - Secondary Dial Tone

Return secondary dial tone to the user.
This function is currently not supported on the 5410 telephone.

Emrgy - Dial Emergency

Dials a specified number regardless of any call barring applied to the user.
This function requires entry of a number to dial when programmed. That number is

then shown next to Emrgy. This function cannot be programmed through the phone by
the user.

[User | Digital Telephony | Advanced | Dial | Dial Emergency]

Flash - Flash Hook (#)

Send a hook flash signal to the currently connected line.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user. This function can be
programmed through the phone by the user using an

Admin 1 key.

[User | Digital Telephony | Advanced | Miscellaneous | Flash Hook]

FolTo - Follow Me To

Forwards calls from this extension to the specified target.
This function requires the target extension to be entered when programmed. The

extension number is then shown next to FolTo. This function cannot be programmed
through the phone by the user.

Pressing
extension and switches follow me use on. Whilst on, FolTo is shown with a
Press

[User | Digital Telephony | Advanced | Follow Me | Follow Me To]

FolTo sets the extension's Follow Me To number to the specified

symbol.

FolTo again to switch off.

FwBNo - Forward On Busy Number

Sets the extensions forwarding number for use with forward on busy and forward on no
answer.

This feature requires the target number to be entered when programmed. The number
set is shown next to FwBNo. This function cannot be programmed through the phone
by the user.

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Function Key Programming Function Keys - Page 37

Pressing FwBNo set the extension's forwarding number to that specified by the key
pressed.

[User | Digital Telephony | Advanced | Forward | Forward On Busy Number]

See also:

• FwBOn - Forward On Busy On on page 38

• FwNOn - Forward On No Answer On on page 39.

FwBOn - Forward On Busy On

Switches the extension to forward on busy on.
Note: When Call Appearance keys have been allocated, all the call appearance lines

must be in use before this function becomes active.

This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.

Pressing
used in conjunction with FwBOf - Forward On Busy Off on page 38. When on, FwBOn
is shown with a
busy number.

[User | Digital Telephony | Advanced | Forward | Forward On Busy On]

See also:

• FwBNo - Forward On Busy Number on page 38.

FwBOn toggles the extension's forward on busy state and can also be

symbol. When on, calls are forwarded to the extension's forward on

FwBOf - Forward On Busy Off

Switches the extension to forward on busy off. Used in conjunction with FwBOn ­Forward On Busy On on page 38

This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.

Pressing

[User | Digital Telephony | Advanced | Forward | Forward On Busy Off]

FwBOf switches the extension's use of forward on busy off.

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FwdH+ - Forward Hunt Group Calls On

Switches the extension to forward hunt group calls it receives.
Note: Calls are only forwarded when forward unconditional (see CFrwd - Call

Forwarding All (!) on page 32) or FwUOn - Forward Unconditional On on page
40 is also on.

This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.

Pressing

FwdH+ toggles the feature on/off. When on, FwdH+ is shown with a
symbol. Can also be used in conjunction with FwdH- - Forward Hunt Group Calls Off
on page 39.

[User | Digital Telephony | Advanced | Forward | Forward Hunt Group Calls On]

FwdH- - Forward Hunt Group Calls Off

Switches the extension to forward unconditional off.
This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user.
Pressing FwdH- switches the extension's use of forward hunt group calls off. Can

also be used in conjunction with FwdH+ - Forward Hunt Group Calls On on page 39

[User | Digital Telephony | Advanced | Forward | Forward Hunt Group Calls Off]

FwdNo - Forward Number

Sets the extension's forwarding number for use when forwarding all calls.
This feature requires the target number to be entered when programmed. The number

set is shown next to FwdNo. This function cannot be programmed through the phone
by the user.

Pressing

FwdNo set the extension's forwarding number to that specified by the key
pressed.

Also See:

• FwBOn - Forward On Busy On on page 38

• FwUOn - Forward Unconditional On on page 40

[User | Digital Telephony | Advanced | Forward | Forward Number]

FwdOf - Cancel All Forwarding

Switch off all call forwarding.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
Pressing

delete the forwarding number settings.

[User | Digital Telephony | Advanced | Call | Cancel All Forwarding]

FwdOf switches off all the extensions call forwarding options. It does not

FwNOn - Forward On No Answer On

Switches the extension to forward on no answer on.
This function does not required any data to be entered when programmed and cannot

be programmed through the phone by the user.
Pressing FwNOn toggles the extension's forward on no answer state. When on,

FwNOn is shown with a
forward on busy number (see FwBNo - Forward On Busy Number on page 38).

[User | Digital Telephony | Advanced | Forward | Forward On No Answer On]

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symbol. When on, calls are forwarded to the extension's

Function Key Programming Function Keys - Page 39

FwNOf - Forward On No Answer Off

Switches the extension to forward on no answer off.
This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user.
Pressing

FwNOf switches the extension's use of forward on no answer off.
Can also be used in conjunction with FwNOn - Forward On No Answer On on page 39.

[User | Digital Telephony | Advanced | Forward | Forward On No Answer Off]

FwUOn - Forward Unconditional On

Switches the extension to forward all its calls except hunt group calls.
Note: When Call Appearance keys have been allocated, all the call appearance lines

must be in use before this function becomes active.
This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user.
Pressing

is shown with a

FwUOn toggles the extension's forward on busy state. When on, FwUOn

symbol and the display includes a D. When on, calls are forwarded to

the extension's forward number (see FwBNo - Forward On Busy Number on page 38).

[User | Digital Telephony | Advanced | Forward | Forward Unconditional On]

FwUOf - Forward Unconditional Off

Switches the extension’s forward unconditional off.
This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user.
Pressing

also be used in conjunction with FwUOn - Forward Unconditional On on page 40.

[User | Digital Telephony | Advanced | Forward | Forward Unconditional Off]

FwUOf switches the extension's use of forward unconditional off. Can

GrpPg - Group Paging (!)

This function can be programmed with or without a target extension or group number.
This function can be programmed through the phone by the user using an

Admin

key.
If programmed with a target number, the

GrpPg key displays that number. When

GrpPg is pressed, it will make a paging call to that number.

If programmed without a target number, the number must be dialed after the user
presses

GrpPg.

[User | Digital Telephony | Emulation | Group Paging]

HdSet - Headset Toggle (!)

This function does not require any data entered when programmed. This function can
be programmed through the phone by the user using an

The programmed key will then switch the phone between handset and headset
operation. When on, HdSet is shown on a dark background.

There is no linkage between a programmed HdSet key and the phone's
HEADSET key.

[User | Digital Telephony | Advanced | Miscellaneous | Headset Toggle]

Admin key.

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Page 40 - Function Key Programming Function Keys

Here- - Follow Me Here Cancel

If another extension has follow me set to this extension, switches off the follow me
action.

This function requires the original target extension to be entered when programmed.
The extension number is then shown next to Here-. This function cannot be
programmed through the phone by the user.

Pressing

Here- cancels the use of follow me at the target extension.

[User | Digital Telephony | Advanced | Follow Me | Follow Me Here Cancel]

Here+ - Follow Me Here

Forwards calls to the target extension to this extension.
This function requires the original target extension to be entered when programmed.

The extension number is then shown next to Here+. This function cannot be
programmed through the phone by the user.

Pressing
extension. Calls to the target extension are then forwarded to this extension.

[User | Digital Telephony | Advanced | Follow Me | Follow Me Here]

Here+ sets the target extension's Follow Me To number to that this

HfAns - Internal Auto-Answer (!)

Answers internal calls after a single ring.
This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an
The

a

HfAns key toggles internal auto-answer on/off. When on, HfAns is shown with

symbol.

Admin key.

[User | Digital Telephony | Emulation | Internal Auto Answer]

See also:

• RngOf - Ringer Off (!) on page 52.

• CWOn - Call Waiting On on page 34.

HGEna - Hunt Group Enable

Sets the extension's membership of a group or groups as enabled. This function does
not take the Hunt Group In/Out of Service.

This function can be programmed with or without a target group number. This function
cannot be programmed through the phone by the user.

If programmed without a group number, pressing
group memberships to either enabled or disabled. A
when the group memberships are enabled.

If programmed with a group number, that number is shown next to
Pressing

HGEna will enable the extension's membership of that group. In this
mode the key does not toggle.

When enabled, G is shown on the display and the extension will receive group calls.

[User | Digital Telephony | Advanced | Hunt Group | Hunt Group Enable]

HGEna toggles all the extension's

is shown next to HGEna

HGEna.

See also:

• HGNS+ - Set Hunt Group Night Service (!) on page 42.

HGOS+ - Set Hunt Group Out of Service42 on page.

•

• HGDis - Hunt Group Disable on page 42.

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Function Key Programming Function Keys - Page 41

HGDis - Hunt Group Disable

Sets the extension's group membership as disabled. This function does not take the
Hunt Group Out of Service.

This function can be programmed with or without a target group number. This function
cannot be programmed through the phone by the user.

If programmed without a group number, pressing

HGDis disables all the

extension's group memberships.
If programmed with a group number, pressing

HGDis disables just the extension's

membership of that group.

[User | Digital Telephony | Advanced | Hunt Group | Hunt Group Disable]

HGNS+ - Set Hunt Group Night Service (!)

Put a specific hunt group into night service mode.
This function requires the hunt group number to be entered when programmed. The

hunt group number is then shown next to HGNS+. This function can be programmed
through the phone by the user using an

Pressing

HGNS+ puts the hunt group into night service. Group calls then go to its
night service fallback group if set or, if not answered, to voicemail.

[User | Digital Telephony | Advanced | Set | Set Hunt Group In Service]

Admin key.

HGNS- - Clear Hunt Group Night Service

Returns a hunt group that has been manually put into night service back to normal
service. Used with HGNS+ - Set Hunt Group Night Service (!) on page 42.

This function requires that the hunt group number is entered when programmed. This
function cannot be programmed through the phone by the user.

The hunt group number is shown next HGNS-. Pressing

HGNS- puts the group

back into normal service if in night service.

[User | Digital Telephony | Advanced | Call | Clear Hunt Group Night Service]

HGOS+ - Set Hunt Group Out of Service

Put a specific hunt group out of service mode.
This function requires the hunt group number to be entered when programmed. The

hunt group number is then shown next to HGOS+. This function cannot be
programmed through the phone by the user.

Pressing

HGOS+ puts the hunt group out of service. Group calls then go to its out
of service fallback group if set or, if not answered, to voicemail.

[User | Digital Telephony | Advanced | Set | Set Hunt Group Out Service]

HGOS- - Clear Hunt Group Out of Service

Returns a hunt group that has been manually put into out of service back to normal
service. Used with HGNS+ - Set Hunt Group Night Service (!) on page 42.

This function requires that the hunt group number is entered when programmed. This
function cannot be programmed through the phone by the user.

The hunt group number is shown next HGOS-. Pressing
back into normal service if in night service.

[User | Digital Telephony | Advanced | Call | Clear Hunt Group Out Of Service]

HGOS- puts the group

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Page 42 - Function Key Programming Function Keys

Hold - Hold Call

Place the current call on hold at the central office. This function is not supported in the
USA.

If no exchange slot number is specified when the function is programmed, central office
slot 0 is used.

Pressing

Hold is only supported if the central office provides a Q.931 hold facility. It
is not the same as local hold provided by the IP Office.

[User | Digital Telephony | Advanced | Hold | Hold Call]

See also:

• Rtriv - Retrieve Call on page 52.

HoldCW - Hold Call Waiting

Place the current call on hold and connects any call waiting. This function is not
supported in the USA.

This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.

Pressing
without any ringing.

[User | Digital Telephony | Advanced | Hold | Hold CW]

HoldCW places the current call on hold and connects any call waiting

IAuto - Automatic Intercom

Connects call to the extension without ringing.
This function requires entry of an extension number when programmed. The target

extension must be support handsfree operation. This function cannot be programmed
through the phone by the user.

Press

IAuto connects the call without any ringing at the remote extension. If the
target extension is busy or not available, the call will follow any forwarding or diversion
to voicemail set.

[User | Digital Telephony | Emulation | Automatic Intercom]

ICSeq - Set Inside Call Sequence

Sets the ringing pattern (sequence) used for internal calls.
This function is currently not supported on the 5410 telephone.

IDial - Dial Intercom

The same as IAuto - Automatic Intercom on page 43. This function cannot be
programmed through the phone by the user.

[User | Digital Telephony | Emulation | Dial Intercom]

Inclu - Dial Inclusion

Intrudes on a call in progress at the target extension.
This function is currently not supported on the 5410 telephone.

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Function Key Programming Function Keys - Page 43

Intru - Call Intrude

Intrudes on a call in progress at the target extension, creating a conference between
the callers and the intruding extension.

This function requires entry of the target extension number when programmed. The
Intru key shows the target extension number. This function cannot be programmed
through the phone by the user.

Pressing

Intru intrudes on the call in progress.

Note: That the System Administrator must configure the intruding extension as being

able to intrude. Additionally none of the other extensions involved in the call can
have "Cannot be intruded on" status.

[User | Digital Telephony | Advanced | Call | Call Intrude]

Listn - Call Listen

Allow the extension to listen to groups calls to the target extension. The call parties
cannot hear the listening extension.

This function requires entry of the target extension number when programmed. This
function cannot be programmed through the phone by the user.

The
Use of this function requires setup of the extension's monitor group by the System

Administrator. This function requires the telephone system to have some free
conference capacity when invoked.

[User | Digital Telephony | Advanced | Call | Call Listen]

See also:

Listn key shows the target extension number.

•

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Page 44 - Function Key Programming Function Keys

Intru - Call Intrude on page 46.

• Recor - Call Record on page 53.

• Steal - Call Steal on page 53.

Login - Extn Login

Logs the current user onto the extension.
This function does not require any data to be entered when programmed. The user

cannot program this function through the phone. Pressing the soft key login prompts
the user Enter Extn:. The user enters the desired extension and presses the soft
function key Next. The user is prompted for the password. The user enters the
password and presses the soft function key “Done.”

[User | Digital Telephony | Advanced | Extn | Extn Login]

Logof - Extn Logout

Logs the current user off the extension.
This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user.
Pressing

on to use the extension or dial *36 to re-associate the extension with its default user.

[User | Digital Telephony | Advanced | Extn | Extn Logout]

Logof logs the current user off the extension. A new user must then log

Music - Hold Music

Plays the telephone system's music on hold.
This function does not required any data to be entered when programmed. This

function cannot be programmed through the phone by the user.
Pressing Music plays the telephone system's music on hold through the extension.

[User | Digital Telephony | Advanced | Hold | Hold Music]

NATim - Set No Answer Time

Sets the extension's no answer time after which ringing calls are forwarded or go to
voicemail.

This function requires the time in seconds to be entered when programmed. The value
is shown next to NATim. This function cannot be programmed through the phone by
the user.

Pressing

NATim sets the extension's no answer time to the indicated number of
seconds. This time is used to set a delay between ending one call and the next call
ringing the extension (the waiting call may be indicated on the display however).

[User | Digital Telephony | Advanced | Set | Set No Answer Time]

See also:

• VMOff - Voicemail Offon page 55.

OCSeq - Set Outside Call Sequence

Sets the ringing pattern (sequence) used for internal calls.
This function is currently not supported on the 5420 telephone.

Page - Page

Page the specified target extension or group. The target must be capable of hands-free
speech.

This function requires the target extension or group number to be specified when
programmed. The target is then shown next to
programmed through the phone by the user.

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Page. This function cannot be

Function Key Programming Function Keys - Page 45

[User | Digital Telephony | Advanced | Dial | Dial Paging]

See also:

• GrpPg - Group Paging (!)on page 40.

Park - Park (#)

Park calls to and retrieve calls from a specific park slot.
This function requires entry of a park slot number when programmed. That number and

Park then appears next to the
phone by the user using an

The user can use the

key to park calls into that park slot and unpark calls from that

key. This function can be programmed through the

Admin 1 key.

slot. Parked calls can also be retrieved with the Ride function (see page 52).
When a call is parked in that park slot by the user, a

symbol appears next to the

key and parked by another user, then Park is underlined.

[User | Digital Telephony | Park]

See also:

• CPark - Call Park (!) on page 33.

• Park - Call Park to Other Extension (!) on page 47.

• Ride - Ride Call on page 52.

Park - Call Park to Other Extension (!)

Allows a call to be parked against another extension. Depending on the other
extension's type, its parked call indication is triggered. Parked calls are retrieved with
the Ride function (see page 52).
This function can be programmed with or without a target extension number. This
function can be programmed through the phone by the user using an
If programmed with a number, the
a call, pressing

Park parks the call against that extension.

If programmed without a number, after pressing

Park key displays that number. After answering

Park the target for the parked call
must be entered.
The parked call is assigned a number based on the parking extensions number. For
example, extension 290's first parked call is numbered 2900, it’s next 2901 if 2900 is
still parked and so on. If not retrieved elsewhere, a parked call will recall to the parking
extension after a set time.

[User | Digital Telephony | Emulation | Call Park to Other Extension]

See also:

• CPark - Call Park (!) on page 33.

• Park - Call Park to Other Extension (!) on page 47.

• Ride - Ride Call on page 52.

Admin key.

PCall - Priority Call

Call a specified target extension even if that extension is set to 'Do not Disturb'.
This function can be programmed with or without an extension number being specified.

If programmed with an extension number then the target extension is shown next to
PCall. If programmed without an extension number then the user has to enter the
extension number when

IP Office 5410 User’s Guide Function Keys - Page 45
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PCall is pressed

Page 46 - Function Key Programming Function Keys

This function cannot be programmed through the phone by the user.

[User | Digital Telephony | Advanced | Call | Priority Call]

PhyEx - Dial Physical Extension by Number

Dial a specified extension regardless of the current logged on user at that extension
and any forwarding, follow me and do not disturb settings applied by the extension
user.

This function requires the target extension number to be specified when programmed.
The target extension is then shown next to

PhyEx. This function cannot be

programmed through the phone by the user.
This function is currently only available on US based systems.

[User | Digital Telephony | Dial | Dial Physical Extension by Number]

PickA - Call Pickup Any

Pickup any ringing call.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
Pressing PickA answers any call currently ringing on the telephone system.
Note: We recommend that this function is only used on systems with a small number of

users all in one area. Use of this function on larger system may lead to confusion.

[User | Digital Telephony | Advanced | Call | Call Pick Up Any]

See also:

• CPkUp - Call Pickup (!) on page 33.

• DPkUp - Directed Call Pickup (!) on page 36.

PickG - Call Pickup Group

Pickup any ringing call to a group of which the extension is a member.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
Pressing

a member.

[User | Digital Telephony | Advanced | Call | Call Pick Up Group]

PickG answers any call currently ringing a group of which the extension is

See also:

• CPkUp - Call Pickup (!) on page 33.

• DPkUp - Directed Call Pickup (!) on page 36.

PickM - Call Pickup Members

Pickup any call ringing an extension that is a member of the specified group.
This function requires entry of the target group number when programmed or the group

name in quotation marks. This function cannot be programmed through the phone by
the user.

Pressing
group. The call does not have to be a call to the group number.

[User | Digital Telephony | Advanced | Call | Call Pickup Members]

See also:

• CPkUp - Call Pickup (!) on page 33.

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Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005)

PickM answers any call currently ringing a member of the specified

Function Key Programming Function Keys - Page 47

• DPkUp - Directed Call Pickup (!) on page 36.

Prog - Abbreviated Dial Program (!)

Select and program numbers against display keys.
This function can be programmed through the phone by the user using an

Admin

key.

[User | Digital Telephony | Emulation | Abbreviated Dial Program]

See also:

• Dial (#)on page 28.

• AD - Abbreviated Dial (!) on page 30.

Quota - Clear Quota

Clears (resets) the time quota for connections to a specified external data service (eg.
the internet).

This function requires entry of the service name when programmed. If left blank then
the quotas for all services are cleared (reset). This function cannot be programmed
through the phone by the user.

[User | Digital Telephony | Advanced | Call | Clear Quota]

Queue - Call Queue

Places a current call into the call queue of a specified extension. Allows calls to be
transferred to extensions that return busy tone. This feature is not applicable when
working with multiple Call Appearance lines.

This function requires entry of a target extension number when programmed. This
function cannot be programmed through the phone by the user.

During a call, pressing
the target extension is free, it rings immediately. If the target extension is busy, it rings
when it becomes free again.

[User | Digital Telephony | Advanced | Call | Call Queue]

Queue places that call in the target extensions call queue. If

See also:

• DCW - Dial CW on page 34.

RBak+ - Ringback When Free

Sets a callback when free on busy extensions and callback when next used on
unanswered extensions.

This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.

When an extension called does not answer or is busy, pressing
callback on that extension. Whilst the callback is set, AutCB is shown with a
Pressing

AutCB again cancels the callback.
When the extension becomes free or is next used, Ring Back to and the number
appears on the phone that set the callback. Pressing

answers the ringback and

starts a call to the callback target.

[User | Digital Telephony | Advanced | Miscellaneous | Ringback When Free]

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AutCB sets a

symbol.

Page 48 - Function Key Programming Function Keys

See also:

• AutCB - Automatic Callback (!) on page 31.

RBak - Cancel Ringback When Free

Cancels any set ringback when free function.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
Pressing

using a
by pressing the

RBak- switches off any set ring back when free. If the ringback was set

AutCB key, that key will still appear with a symbol that can be cancelled

AutCB key again.

[User | Digital Telephony | Advanced | Miscellaneous | Cancel Ringback When
Free]

RBSeq - Set Ringback Sequence

Sets the ringing pattern (sequence) used for voicemail and ringback calls.
This function is currently not supported on the 5410 telephone.

Recor - Call Record

Records the current call at the specified target extension.
This function requires entry of a target extension number when programmed. This

function cannot be programmed through the phone by the user.
When

voicemail mailbox.

Recor is pressed, the target extensions current call is recorded into their

Note: This function requires Voicemail Pro to be installed. If advice of call recording

is enabled, the call parties will hear a warning before the recording takes
place. In some locations it may be a legal requirement to advise callers that a
call is being recorded.

[User | Digital Telephony | Advanced | Call | Call Record]

See also:

• Listn - Call Listen on page 46.

• Steal - Call Steal on page 53.

Relay - Relay Pulse

Pulse the specified external output relay (1 or 2) on for 5 seconds.
This function requires the relay switch (1 or 2) on the telephone system to be entered

when programmed. This function cannot be programmed through the phone by the
user.

Pressing

Relay switches the specified relay on for 5 seconds and then off.

[User | Digital Telephony | Advanced | Relay | Relay Pulse]

Rely+ - Relay On

Switch the specified external output relay (1 or 2) on.

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Function Key Programming Function Keys - Page 49

This function requires the relay switch (1 or 2) on the telephone system to be entered
when programmed. This function cannot be programmed through the phone by the
user.

Pressing

Relay switches the specified relay on.

[User | Digital Telephony | Advanced | Relay | Relay On]

Rely- - Relay Off

Switch the specified external output relay (1 or 2) off.
This function requires the relay switch (1 or 2) on the telephone system to be entered

when programmed. This function cannot be programmed through the phone by the
user.

Pressing

Relay switches the specified relay off.

[User | Digital Telephony | Advanced | Relay | Relay Off]

Resum - Resume Call

Resume a call previously suspended into a specified ISDN exchange slot. This function
is not supported in the USA.

This function requires the exchange slot number to be specified when programmed.
The slot number is then shown next to

Resum. This function cannot be

programmed through the phone by the user.
Pressing

Resum resumes any call previous suspended into the specified exchange
slot. Suspended calls can be resumed by any extension.

[User | Digital Telephony | Advanced | Call | Resume Call]

See also:

• SusCW - Suspend CW on page 53.

• Suspe - Suspend Call on page 54.

Rtriv - Retrieve Call

Retrieve a call previously held into a specified ISDN central office slot and is only
supported if the central office provides a Q.931 hold facility. This function is not
supported in the USA.
This function requires the central office slot number to be specified when programmed.
The slot number is then shown next to

Rtriv. This function cannot be programmed

through the phone by the user.
Pressing

Rtriv retrieves any call previous held into the specified central office slot.
Held calls can only be retrieved by the extension that put the call on central office hold.

[User | Digital Telephony | Advanced | Call | Retrieve Call]

See also:

• Hold - Hold Call on page 43.

Ride - Ride Call

Unpark a parked call from a specified system park slot.

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Page 50 - Function Key Programming Function Keys

This function requires the park slot number to be specified when programmed. The slot
number is then shown next to

Ride. This function cannot be programmed through

the phone by the user.
Pressing

Ride unparks any call previously parked into the specified system park
slot by the same or another extension.

[User | Digital Telephony | Advanced | Call | Ride Call]

See also:

• CPark - Call Park (!) on page 33

• Park - Park (#) on page 47.

• Park - Call Park to Other Extension (!) on page 47.

RngOf - Ringer Off (!)

Switches the phones audible ringer on/off.
This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an
The programmed

RngOf is shown with a

RngOf key toggles the phones call ringer on/off. When off,

symbol.

[User | Digital Telephony | Emulation | Ringer Off]

See also:

• CWOn - Call Waiting On on page 34

• HfAns - Internal Auto-Answer (!) on page 41.

Admin key.

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Function Key Programming 40DHB0002UKEY – Issue 1 (7th February 2005)

Function Key Programming Function Keys - Page 51

SAC - Send All Calls (!)

Switch do not disturb on/off.
This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an
The

SAC key switches "do not disturb" on/off. When on, SAC is shown with a

Admin key.

symbol and the display includes an N (No calls).
When SAC is on, callers receive busy tone or are diverted to voicemail. For each user

the System Administrator can set which numbers can still call when SAC is on. If the
extension user has Phone Manager, they can set those numbers themselves. With a
call already connected and another call already alerting, activating SAC will not affect
the already alerting call.

[User | Digital Telephony | Emulation | Send All Calls]

See also:

• DNDOn - Do Not Disturb On on page 36.

Spres - AD Suppress (!)

Replace the display of dialed digits with s characters.
This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an
The programmed

Spres is shown with a

Spres key toggles the display of dialed digits on/off. When on,

symbol and each dialed digit is replaced by s on the display.

[User | Digital Telephony | Emulation | AD Suppress]

Admin key.

Steal - Call Steal

Take over a call from a specified extension or retrieve a call just transferred or
forwarded. This function cannot be programmed through the phone by the user.

If a target extension number is entered when this function is programmed,
displays that number. Pressing

Steal when the target extension has a call will take

Steal

over the call.
If no target extension number is entered when the function is programmed,

Steal
retrieves the last calls transferred from the extension. This includes calls diverted to
voicemail.

Notes: 1. Target extension must not have Cannot Intrude set.

2. Extension with Steal allocated must also have Can Intrude set.

[User | Digital Telephony | Advanced | Call | Call Steal]

SusCW - Suspend CW

Suspend the current call at the exchange and answer the waiting call.
If no exchange slot number is specified when the function is programmed, exchange

slot 0 is used. This function cannot be programmed through the phone by the user.
Pressing SusCW is only supported if the exchange provides a Q.931 suspend call

facility.

[User | Digital Telephony | Advanced | Suspend | Suspend CW]

See also:

• Resum - Resume Call on page 51.

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Page 52 - Function Key Programming Function Keys

Suspe - Suspend Call

Suspend the current call at the exchange.
If no exchange slot number is specified when the function is programmed, exchange

slot 0 is used. This function cannot be programmed through the phone by the user.
Pressing

Suspe is only supported if the exchange provides a Q.931 suspend call

facility.

[User | Digital Telephony | Advanced | Suspend | Suspend Call]

See also:

• Resum - Resume Call on page 51.

Timer - Timer (!)

Starts a timer on the phone's display.
This function does not require any data entered when programmed. This function can

be programmed through the phone by the user using an
The timer is reset for each new call made or answered. When timer mode is selected, a

is shown next to Timer.

[User | Digital Telephony | Emulation | Timer]

Admin key.

TmDay - Time of Day (!)

Replaces the user name and number details on the phone display with the date and
time.

This function does not require any data entered when programmed. This function can
be programmed through the phone by the user using an

When time and date mode is selected, a

is shown next to TMDay.

Admin key.

[User | Digital Telephony | Emulation | Time of Day]

Toggl - Toggle Calls

Cycle through each of the extension user's current held calls.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
Pressing

Toggl puts the user's current call on hold and connects a previously held

call.

[User | Digital Telephony | Advanced | Call | Toggle Calls]

VMRB- - Voicemail Ringback Off

Switches voicemail ringback for the extension off.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
The VMRB- key switches voicemail ringback for the extension off.

[User | Digital Telephony | Advanced | Voicemail | Voicemail Ringback Off]

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Function Key Programming Function Keys - Page 53

VMRB+ - Voicemail Ringback On

Switches voicemail ringback for the extension on/off.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
The

VMRB+ is shown with a

VMRB+ key toggles voicemail ringback for the extension on/off. When on,

symbol and the extension is called when new messages are

left in its mailbox.

[User | Digital Telephony | Advanced | Voicemail | Voicemail Ringback On]

VMCol - Voicemail Collect

Accesses a specified voicemail mailbox to collect or leave messages.
This function requires entry of the target mailbox name prefixed by either ? to collect

messages or # to leave a message. If just ? or # is entered then the calling extension's
mailbox is assumed. This function cannot be programmed through the phone by the
user.

The

[User | Digital Telephony | Advanced | Voicemail | Voicemail Collect]

VMCol key appears followed by the mailbox name.

VMOff - Voicemail Off

Disables access to the user’s voicemail box.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
The VMOff key switches voicemail operation for the extension off.

[User | Digital Telephony | Advanced | Voicemail | Voicemail Off]

VMOn - Voicemail On

Enables/disables access to the user’s voicemail box.
This function does not require any data entered when programmed. This function

cannot be programmed through the phone by the user.
The

voicemail is on, VMOn is shown with a

VMOn key toggles voicemail operation for the extension on/off. When

symbol.

[User | Digital Telephony | Advanced | Voicemail | Voicemail On]

WUTim - Set Wrap Up Time

Sets the extension's busy wrap up time to be inserted between calls.
This function requires the time in seconds to be entered when programmed. The value

is shown next to WUTim. This function cannot be programmed through the phone by
the user.

Pressing
seconds. This time is used to set a delay between ending one call and the next call
ringing the extension (the waiting call may be indicated on the display however).

[User | Digital Telephony | Advanced | Set | Set Wrap Up Time]

WUTim sets the extension's busy wrap up time to the indicated number of

See also:

• NATim - Set No Answer Time on page 46.

IP Office 5410 User’s Guide Function Keys - Page 53
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Page 54 - Introduction System Features

System Features

Introduction

As well as your phones specific features, you can access a number of system features
by dialing short codes.

These instructions are for the system's default configuration. They assume that you are
using the default feature codes. It also assumes that you have full access to all
features and the public telephone network

Making Calls

Internal Calls:

If your System Administrator has allocated you the Ring Back When Free feature (see
page 50) under a dial pad digit, you can:

1. When you call an extension that does not answer or is busy, press the

feature key to set a callback on that extension.

2. When the extension you called becomes free, your phone will ring (a burst of three

rings).

3. Lift the handset and the extension is called automatically.

External calls:
To make an external call, either dial the number (prefixed by the access code if

required) or use a speed dial code (contact your system manager for a list of your
speed codes).

If you hear busy tone while dialing, then the call may be barred. Your system manager
can bar certain calls, such as those to premium rate numbers and international calls

RBak

Answering Calls

Ringing at your own extension:

Simply pick up the handset. When in headset mode, press the button associated with
the alerting call.

The default ringing cadences are:

• Internal calls have a single ring cadence

• External calls have a double ring cadence.

These can be changed by your System Administrator.

Ringing at another extension:

You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

- *30 to answer a call ringing anywhere.

- *31 to answer a call within your group.

- *32*201# to answer the call for a particular extension, in this example 201.

Note: If your phone rings for any longer than a specified period (15 seconds in

default), any re-direction feature that you have activated, such as voicemail or
call forwarding, will come into effect.

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Introduction 40DHB0002UKEY – Issue 1 (7th February 2005)

Call Forwarding System Features - Page 55

Call Forwarding

Your calls can be forwarded to another extension or an external number either when
you are away from your desk (on no answer), when your extension is busy, and all
calls (for example when you go on holiday).

• To switch forward direct station (i.e. not Hunt Group*) calls on dial *01, to switch it

off dial *02.

• To switch forward on busy on dial *03, to switch it off dial *04.

• To switch forward on no answer on dial *05, to switch it off dial *06.

• To set the number to which your calls are forwarded dial *07*201#, forwarding to

201 in this example.

* To forward Hunt Group Calls On/Off, use *50 and *51 respectively.

Diverting Calls

You can divert your calls to another extension.
Note: If you do not answer calls at the temporary extension, they are forwarded to

your own voicemail or call forwarding number.

At another extension:

• *12*N# from the extension you are temporarily using (where N is your extension
number). Hence, calls to your extension will be diverted to the extension you are
temporarily using.

• *13*N# to re-direct the calls back to your own extension, before you
return to it.

At your own extension:

• *14*N# from your own extension (where N is the extension to which you want your
calls diverted..

• *14*# to cancel either feature from your own extension.

Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your
exceptions list:

• To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off dial
*09.

• *10*N# to add a number to the exception list.

• *11*N# to delete a number from the exception list.

Note: Your callers, other than your exceptions, either hear busy tone or are re-

directed to your voicemail.

IP Office 5410 User’s Guide System Features - Page 55
40DHB0002UKEY – Issue 1 (7th February 2005) Call Forwarding

Page 56 - Voicemail System Features

Voicemail

Where your system has voicemail support and has been installed:

• To switch voicemail on dial *18, to switch it off dial *19.

• To retrieve your voicemail, use the code *17.

Your voicemail may be set up to deliver your messages by calling you whenever you
hang up: this feature is known as Voicemail Ringback.

• To turn Voicemail Ringback on dial *48; to turn it off dial *49.

Dialing a number while listening to your messages invokes further facilities:
Once messages have been delivered, they are held on the system for 54 hours (this is

fixed for Voicemail Lite, but can be varied by your System Administrator if your IP
Office is equipped with VoicemailPro).

You can collect your voicemail from another extension by using the PIN your System
Administrator has set up for you. You can collect your messages if you are out of the
office, by either dialing from a number that has been registered for the purpose or by
dialing your extension number and PIN when prompted. If validation is successful, then
dial 1 to retrieve your mail.

The System Administrator also specifies the reception number, to which the call is
diverted if the caller dials 0, and your email address if your voicemail and email are
integrated.

Default Feature Codes

The following are the normal default feature codes available to all users. Your System
Administrator may add additional codes for other features and for speed dials.

The N where shown, should be replaced by the appropriate number. For example, with
*07*N#, replace N with the extension to which you want your calls forwarded when you
have forwarding switched on.

*00 Cancel All Forwarding *32*N# Call Pick Up Extension
*01 Forward Unconditionally On *33*N# Call Queue
*02 Forward Unconditionally Off *34 Hold Music
*03 Forward on Busy On *35*N# Extn Login
*04 Forward on Busy Off *36*N# Extn Logout
*05 Forward on No Answer On *37*N# Park Call
*06 Forward on No Answer Off *38*N# Ride Call
*07*N# Forward to number *39 Relay On
*08 Do Not Disturb On *40 Relay Off
*09 Do Not Disturb Off *41 Relay Pulse
*10*N# Do Not Disturb Exception Add *42 Relay On
*11*N# Do Not Disturb Exception Delete *43 Relay Off
*12*N# Follow Me Here *44 Relay Pulse
*13*N# Follow Me Here Cancel *45*N# Call Steel
*14*N# Follow Me To *46 Call Steel
*15 Call Waiting On *47 Conference Add
*16 Call Waiting Off *48 Voicemail Ringback On
*17 Voicemail Collect *49 Voicemail Ringback Off
*18 Voicemail On *50 Forward Hunt Group Calls On
*19 Voicemail Off *51` Forward Hunt Group Calls Off
*20*N#
*21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members
*29 Toggle Calls *57*N# Forward on busy number
*30 Call Pick Up Any *70*N# Dial Physical Extn by Number
*31 Call Pick Up Group *71*N# Dial Physical Extn by ID

Set Hunt Group Night Service *52 Clear Call

Page 56 - System Features IP Office 5410 User’s Guide
Voicemail 40DHB0002UKEY – Issue 1 (7th February 2005)

Page 57 - Index

Index

Abbreviated Dial...................... 29

Program................................ 47

Absent Text............................. 29

Absnt....................................... 29

Account Code Entry................ 29

Acct ......................................... 29

AD ........................................... 29

AD Suppress........................... 51

Admin...................................... 29

Apear ...................................... 30

Appearance............................. 30

Aquir........................................ 28

AutCB...................................... 30

Auto-Answer ........................... 40

Automatic

Callback................................ 30

Intercom ............................... 42

Busy ........................................ 30

Forward Calls ....................... 37

On Held ................................ 30

BusyH ..................................... 30

Call

Appearance.......................... 30

Forwarding All ...................... 31

Hold ...................................... 42

Intrude .................................. 43

Listen.................................... 43

Park ................................ 32, 45

Park to Other Extension ....... 45

Pickup................................... 32

Priority .................................. 45

Queue................................... 47

Record.................................. 48

Resume ................................ 49

Retrieve ................................ 49

Ride ...................................... 49

Steal ..................................... 51

Suspend ............................... 52

Timer .................................... 52

Toggle .................................. 52

Call Pickup

Any ....................................... 46

Directed ................................ 35

Group ................................... 46

Members .............................. 46

Call Waiting

Clear..................................... 31

Dial ....................................... 33

Hold ...................................... 42

Off......................................... 32

On......................................... 33

Suspend ......................... 33, 51

Callback .................................. 30

Cancel

All Forwarding ...................... 38

Ringback When Free ........... 48

Cfrwd....................................... 31

Clear

CW ....................................... 31

Hunt Group Night Service .... 41

Hunt Group Out of Service... 41

Clear Quota............................. 47

ClrCW ..................................... 31

CnfRV ..................................... 31

Conf+ ...................................... 31

Conference

Add ....................................... 31

Rendezvous ......................... 31

CPark ...................................... 32

CPkUp..................................... 32

CWOff ..................................... 32

CWOn ..................................... 33

CWSus.................................... 33

DCW ....................................... 33

Dial.......................................... 28

CW ....................................... 33

Direct .................................... 34

Emergency ........................... 36

Inclusion ............................... 42

Intercom ............................... 42

Physical Extension ............... 46

Dial Tone................................. 36

Dir ........................................... 33

Dirct......................................... 34

Directed Call Pickup ............... 35

Directory.................................. 33

Display Key

Dial ....................................... 28

Group ................................... 28

User...................................... 28

DNDOf .................................... 35

DNDOn ................................... 34

DNDX-..................................... 35

DNDX+.................................... 35

Do Not Disturb

Exception Add ...................... 35

Exception Delete .................. 35

Off......................................... 35

On......................................... 34

DpkUp ..................................... 35

Drop ........................................ 28

DTone ..................................... 36

Emergency Dial ...................... 36

Emrgy...................................... 36

Extn

Login............................... 44, 48

Logout .................................. 44

Flash ....................................... 36

Follow Me

Here...................................... 40

Here Cancel ......................... 40

To ......................................... 36

To Number ........................... 40

FolTo....................................... 36

Forward

All ......................................... 31

Cancel All ............................. 38

Forward Number .................. 38

Hunt Group Calls Off............ 38

Hunt Group Calls On............ 38

On Busy Number.................. 36

On Busy Off.......................... 37

On Busy On.......................... 37

On No Answer Off ................ 39

On No Answer On ................ 38

Unconditional Off.................. 39

Unconditional On.................. 39

FwBNo .................................... 36

FwBOf..................................... 37

FwbOn .................................... 37

FwdH....................................... 38

FwdH+ .................................... 38

FwdOf ..................................... 38

FwNOf..................................... 39

FwNOn.................................... 38

FwUOf..................................... 39

FwUOn.................................... 39

Group...................................... 28

Disable ................................. 41

Enable .................................. 40

Forward Calls ....................... 38

Night Service........................ 41

Out of Service ...................... 41

Paging .................................. 39

Pickup................................... 46

GrpPg...................................... 39

HdSet...................................... 39

Headset Toggle ...................... 39

Here- ....................................... 40

Here+ ...................................... 40

HfAns ...................................... 40

HGDis ..................................... 41

HGEna .................................... 40

HGNS- .................................... 41

HGNS+ ................................... 41

HGOS- .................................... 41

HGOS+ ................................... 41

Hold......................................... 42

Call Waiting .......................... 42

Hold Music .............................. 44

HoldCW................................... 42

Hook Flash.............................. 36

Hunt Group ............................. 28

Disable ................................. 41

Enable .................................. 40

Forward Calls ....................... 38

Night Service........................ 41

Out of Service ...................... 41

Paging .................................. 39

Pickup................................... 46

IAuto........................................ 42

ICSeq...................................... 42

IDial......................................... 42

Inclu ........................................ 42

Inclusion.................................. 42

Inside Call Sequence.............. 42

Intercom.................................. 42

Internal Auto-Answer .............. 40

Intru................................... 28, 43

Intrude..................................... 43

Listen ...................................... 43

Listn .................................. 28, 43

Login ................................. 44, 48

Page 57 - Index IP Office 5410 User’s Guide
40DHB0002UKEY – Issue 1 (7th February 2005)

Page 58 - Index

Logof ....................................... 44

Music....................................... 44

NATime ................................... 44

Night Service........................... 41

No Answer

Forward Calls ....................... 38

Time ..................................... 44

Number

Follow Me To........................ 36

Forward Number .................. 38

Forward On Busy ................. 36

OCSeq .................................... 44

On Busy

Forward Calls ....................... 37

On No Answer

Forward Calls ....................... 38

Out of Service ......................... 41

Outside Call Sequence ........... 44

Paging..................................... 39

Park................................... 32, 45

Park to Other Extension.......... 45

PCall ....................................... 45

PhyEx...................................... 46

PickA....................................... 46

PickG ...................................... 46

PickM ...................................... 46

Pickup

Any ....................................... 46

Call ....................................... 32

Directed ................................ 35

Group ................................... 46

Members .............................. 46

Priority Call.............................. 45

Prog ........................................ 47

Queue ..................................... 47

Quota ...................................... 47

RBak- ...................................... 48

RBak+ ..................................... 47

RBSeq..................................... 48

Recor ...................................... 48

Record Call ............................. 48

Relay....................................... 48

Off......................................... 49

On......................................... 48

Pulse .................................... 48

Rely-........................................ 49

Rely+....................................... 48

Resum..................................... 49

Resume Call ........................... 49

Retrieve Call ........................... 49

Ride......................................... 49

Ringback

Cancel .................................. 48

Sequence ............................. 48

When Free............................ 47

Ringback Off ........................... 52

Ringback On ........................... 53

Ringer Off................................ 50

RngOf...................................... 50

Rtriv......................................... 49

SAC......................................... 51

Secondary Dial Tone .............. 36

Self-Administer........................ 29

Send All Calls.......................... 51

Sequence

Outside Call.......................... 44

Ringback .............................. 48

Set

Absent Text .......................... 29

Hunt Group Night Service .... 41

Hunt Group Out of Service... 41

Inside Call Sequence ........... 42

No Answer Time................... 44

Outside Call Sequence ........ 44

Ringback Sequence ............. 48

Wrap Up Time ...................... 53

Spres....................................... 51

Steal........................................ 51

Suppress................................. 51

SusCW.................................... 51

Suspe...................................... 52

Suspend

Call ....................................... 52

Call Waiting Suspend........... 33

CW ....................................... 51

Time

No Answer............................ 44

Wrap Up ............................... 53

Time of Day............................. 52

Timer....................................... 52

TmDay .................................... 52

Toggl ....................................... 52

Toggle Calls............................ 52

Toggle Headset ...................... 39

User ........................................ 28

VMCol ..................................... 53

VMOff...................................... 53

VMOn...................................... 53

VMRB- .................................... 52

VMRB+ ................................... 53

Voicemail

Collect .................................. 53

Off......................................... 53

On......................................... 53

Ringback Off......................... 52

Ringback On......................... 53

Wrap Up Time......................... 53

WUTim .................................... 53

Page 58 - Index IP Office 5410 User’s Guide
40DHB0002UKEY – Issue 1 (7th February 2005)

Performance figures and data quoted in this document are typical, and

must be specifically confirmed in writing by Avaya before they become
applicable to any particular order or contract. The company reserves the
right to make alterations or amendments to the detailed specifications at

its discretion. The publication of information in this document does not

imply freedom from patent or other protective rights of Avaya or others.

Intellectual property related to this product (including trademarks) and

registered to Lucent Technologies have been transferred or licensed to

Avaya.

All trademarks identified by the ® or

™

are registered trademarks or trademarks,

respectively, of Avaya Inc. All other trademarks are the property of their respective

owners.

This document contains proprietary information of Avaya and is not to be

disclosed or used except in accordance with applicable agreements.

Any comments or suggestions regarding this document should be sent

to "[e-mail]".

© 2005 Avaya Inc. All rights reserved.

Avaya

Sterling Court

15 - 21 Mundells

Welwyn Garden City

Hertfordshire

AL7 1LZ

England

Tel: [phone]

Fax: [phone]

Email: [e-mail]

Web: http://www.avaya.com

IP Office 5410 User’s Guide
40DHB0002UKEY – Issue 1 (7th February 2005)