Avaya Octel 300, Octel 200 User Manual
Installation and Maintenance
Octel 200 and Octel 300
Message Servers
Installation and Maintenance Manual
S.4.1
IV
March 2001
Avaya Inc.
Communication Applications Group
1001 Murphy Ranch Road
Milpitas, CA 95035-7912 USA
Copyright 2001, Avaya Inc.
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was
complete and accurate at the time of printing. However, information is
subject to change.
Disclaimer
Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies Inc. has been transferred or licensed
to Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent
should be interpreted as references to Avaya Inc. The exception is cross
references to Avaya Inc. or to books published prior to April 1, 2001,
which may retain their original Lucent tittles.
Avaya Inc. formed as a result of Lucent’s planned restructuring, designs, builds, and delivers voice, converged voice and data, customer
relationship management, messaging, multi−service networking and
structured cabling products and services. Avaya Labs is the research
and development arm for the company.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s
behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya Inc. Fraud Intervention:
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call the Technical Service Center’s Toll
Fraud Intervention Hotline at 1−800−643−2353.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of your company’s telecommunications equipment) by some party.
Your company’s “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or working on your company’s behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time−multiplexed and/or circuit−based) or asynchronous (character−, message−,or
packet−based) equipment or interfaces for reasons of:
S Utilization (of capabilities special to the accessed equip−
ment)
S Theft (such as, of intellectual property, financial assets, or
toll−facility access)
S Eavesdropping (privacy invasions to humans)
S Mischief (troubling, but apparently innocuous, tampering)
S Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to
your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or
legal costs).
Your Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its net−
worked equipment rests with you − a Avaya customer ’s system administrator, your telecommunications peers, and your managers. Base the
fulfillment of your responsibility on acquired knowledge and resources
from a variety of sources including but not limited to:
S Installation documents
S System administration documents
S Security documents
S Hardware−/software−based security tools
S Shared information between you and your peers
S Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure your:
S Avaya−provided telecommunications systems and their
interfaces
S Avaya−provided software applications, as well as their un-
derlying hardware/software platforms and interfaces
S Any other equipment networked to your Avaya products.
Avaya Inc. does not warrant that this product or any of its networked
equipment is either immune from or will prevent either unauthorized or
malicious intrusions. Avaya Inc. will not be responsible for any charges,
losses, or damages that result from such intrusions.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and found
to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate
radio−frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference, in which case the user will be required to correct the interference at his/her own expense.
Part 68: Network Registration Number. This equipment is registered
with the FCC in accordance with Part 68 of the FCC Rules. Refer to the
FCC Part 68 Notice to Users Compliance Statements in the Product Description Volume.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise
emissions set out in the radio interference regulations of the Canadian Department of Communications.
Le Présent Appareil Nomérique n’émet pas de bruits radioélec−triques dépassant les limites applicables aux appareils numériques de la class A
préscrites dans le reglement sur le brouillage radioélectrique édicté par le
ministére des Communications du Canada.
Ordering Information
Call: Avaya Publications Center
Voice 1−800−457−1235
International Voice 317−361−5353
Fax 1−800−457−1764 International Fax 317−361−5355
Write: Avaya Publications Center
2855 North Franklin Road
Indianapolis, IN 46219
Order: Document No. PB60019-01
March 2001
For additional documents, refer to the section in “About This Book” entitled “Related Documents.”
You can be placed on a standing order list for this and other documents you
may need. Standing order will enable you to automatically receive updated versions of individual documents or document sets, billed to account information that you provide. For more information on standing orders, or to be put on a list to receive future issues of this document, contact
the Avaya Publications Center.
European Union Declaration of Conformity
The “CE” mark affixed to the DEFINITY ONE equipment described in
this book indicates that the equipment conforms to the following European Union (EU) Directives:
S Electromagnetic Compatibility (89/336/EEC)
S Low Voltage (73/23/EEC)
S Telecommunications Terminal Equipment (TTE) i−CTR3
BRI and i−CTR4 PRI
The “CE” mark affixed to the equipment
means that it conforms to the above
directives.
For more information on standards compliance, contact your local
distributor.
Comments
Please send an email message to infodev@avaya.com with your comments about this document.
COMPLIANCE STATEMENTS
FCC PART 68 NOTICE TO USERS
This equipment complies with Part 68 of the FCC rules. On the back of this equipment is a label that
contains, among other information, the FCC registration number and ringer equivalence number (REN)
for this equipment. If requested, this information must be provided to the telephone company.
The REN is used to determine the quantity of devices that can be connected to the telephone line.
Excessive RENs on the telephone line may result in the device not ringing in response to an incoming
call. In most but not all areas, the sum of the RENs should not exceed five(5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total RENs, contact the
telephone company for the maximum REN in your area.
If this equipment causes harm to the telephone network, the telephone, the telephone company will notify
you in advance that temporary discontinuance of service may be required. If advance notice is not
practical, the telephone company will notify the customer as soon as possible. Also, you will be advised
of your right to file a complaint with the FCC.
The telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will provide advance
notice in order for you to make the necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with the equipment, please contact:
- Technical Assistance Center (TAC): The TAC supports distributors, GBS customers, and direct field
service engineers in the United States of America.
408-922-1822
If the trouble is causing harm to the network, the telephone company may request that you remove the
equipment from the network until the problem is resolved.
Repairs should be performed by Octel Communications Corporation or an authorized representative of
Lucent Technologies Corporation or the warranty or service agreement could be void.
This equipment cannot be used on telephone company-provided coin service.
Connection to Party Line Service is subject to state tariffs.
TELEPHONE CONSUMER PROTECTION ACT OF 1991
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or
other electronic device to send any message via a telephone facsimile machine unless such message
clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent and an identification of the business, other entity, or individual
sending the message and the telephone number of the sending machine or such business, other entity, or
individual.
ADJUNCTS — KX and PX DEVICES
If the O200 or O300 is to be used with a leased system, permission of the owner should be requested
before its connection. The O200 / O300 when using either the APIC or NPIC is intended only for
connection to a registered PBX and never directly to the network.
Octel 200/300 S.4.1PB60019−01
WARNING — FCC PART 15 COMPLIANCE
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant
to Part 15 FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when this equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his/her own expense. Any changes or modifications to this
equipment not expressly approved by Octel Communications Corporation may void compliance with
FCC requirements and the user’s authority to operate the equipment.
Octel 200/300 S.4.1 PB60019−01
UNITED KINGDOM REQUIREMENTS
AND
INSTRUCTIONS FOR USE
Introduction
The Octel 300 message server is a 32 to 128 port voice messaging system and the Octel 200 message
server is a 4 to 64 port voice messaging system. When installed at a customer’s site, the message server
attaches to the extension lines of a PABX or directly to the public network via Direct Exchange Lines.
This document section describes certain operation requirements which must be complied with in the
United Kingdom to allow connection of the message server to a PABX or directly to the public network.
" CAUTION A
Failure to comply to the requirements described in this document may invalidate the
compliance of the apparatus, thus prohibiting its connection to the network in the United
Kingdom.
" CAUTION A
The approval of this apparatus will be invalidated if it is used with internal software not formally
accepted by BABT. The internal software is not accessible or alterable by the user.
" NOTICE A
There are no user serviceable parts, or user controls, in the system enclosure.
" NOTICE A
Interconnection directly, or by way of other apparatus, of Octel 200 ports or Octel 300 ports
with ports which do not comply with the requirements of BS6301 may produce hazardous
conditions on the BT network. Advice should be obtained from a competent engineer before
such a connection is made.
" NOTICE A
When network addresses (telephone numbers) are manually entered into the system for
auto-calling, care should be exercised to ensure that the addresses are correct
" NOTICE A
This apparatus is not to be used for making calls to the BT emergency service.
Ringer Equivalence
Under normal operating conditions, this apparatus is not meant to form part of a multiple installation; the
port interfaces are the sole termination of the line. Additional apparatus, BT or otherwise, must not be
connected between this equipment and the PABX line or public network.
Octel 200/300 S.4.1PB60019−01
Functions
The Octel 200 and the Octel 300 message servers have the following functions.
- Automatically answers calls redirected on no answer or busy conditions.
- Offers callers an opportunity to leave a message.
- Stores the message.
- Forwards the message as and when appropriate.
- When connected to a PBX, the ability to answer and transfer a call.
- The option to place outgoing calls (through a PBX, or directly into the public network) for the
purpose of delivering messages.
The Octel 200 and the Octel 300 message servers have the following outcalling functions.
- The system operator can store predetermined numbers to be dialed for outcalls within the message
server. These numbers include pauses to allow for secondary proceed indications.
- The message server automatically schedules multiple call repeat attempts as required for
unsuccessful outcalls. The times between calls and the number of repeat attempts conform to the
requirements of the appropriate UK specifications.
- The message server is suitable for connection to a PABX that returns secondary proceed indication
through the use of dialing pauses, as described above. For PABXs that do not return secondary
proceed indication, the pauses are not used.
Pay Phones
The Octel 200 and the Octel 300 message servers are not suitable as an extension to a pay phone.
Keys
When the message server is in operation, and is not being serviced by maintenance personnel, the key to
the enclosure shall be removed to prevent user (operator) access.
Outcall Configuration Requirements
The Octel 200 and the Octel 300 message servers have the capability to outcall via the PABX or directly
to the public network via Direct Exchange Lines. The message server uses multi-frequency dialing. Loop
disconnect dialing is not supported.
" CAUTION A
Failure to comply to the requirements described in this document may invalidate the
compliance of the apparatus, thus prohibiting its connection to the network in the United
Kingdom.
Octel 200/300 S.4.1 PB60019−01
System Parameters
The following System Parameters are particular to the requirements for the UK. The installation engineer
must verify that these parameters have the following assignments:
Number
68 NET:REMOTE DELIVERY ATTEMPT LIMIT 20
69 NET:REMOTE DELAY BEFORE RETRY (MINUTES) 10
System Parameter Name Value
. Delays in dialing strings (D character) between the PABX access code and the rest of the digits
must be between 3.5 and 8 seconds. Set D character timing in System Parameter 28 —
CHARACTER DELAY TIME
.
INFORMATION Table Indices
The following INFORMATION Table indices are particular to the requirements for the UK. The installation
engineer must verify that these indices have the following assignments:
Number
15 OFFSITE SPEAK 4
16
The values for INFORMATION Table Indices 15 and 16 must be set so that the total offhook time is less
than 60 seconds. The above values meet that specification
OFFSITE SPEAK DELAY
Information Table Index Name Value
5
TIMES.
“D”
Octel 200/300 S.4.1PB60019−01
CANADIAN USER INFORMATION
Industry Canada Certification No. 883-4105A
NOTICE
The Industry Canada label identifies certified equipment. This certification means that the equipment
meets certain telecommunications network protective, operational, and safety requirements. Industry
Canada does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities
of the local telecommunications company. The equipment must also be installed using an acceptable
method of connection. In some cases, the company’s inside wiring associated with a single line individual
service may be extended by means of a certified connector assembly (telephone extension cord). The
customer should be aware that compliance with the above conditions may not prevent degradation of
service in some situations. Communication cables provided by the user to connect to the
telecommunications network must be not less than 26 AWG copper.
Repairs should be performed by Lucent Technologies Corporation or an authorized representative of
Lucent Technologies Corporation or the warranty or service agreement could be void. In the event that
this equipment malfunctions, the telecommunications company may request that the equipment be
disconnected.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.
CAUTION
Users should not attempt to make such connections themselves, but should contact the appropriate
electric inspection authority, or electrician, as appropriate. The equipment is installed by trained
personnel.
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load to be
connected to a telephone loop which is used by the device, to prevent overloading. The termination on a
loop may consist of any combination of devices subject only to the requirement that the total of the Load
Numbers of all the devices does not exceed 100.
The load number of this product O200 / O300 is 19.
CANADIAN EMC STATEMENT
This Class A digital apparatus meets all the requirements of the Canadian Interference-Causing
Equipment Regulations (ICES).
Octel 200/300 S.4.1PB60019−01
Industrie Canada:
Cet appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel
brouilleur du Canada (ICES).
AVIS: L’étiquette de L’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le
matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de
télécommunications. Industrie Canada n’assure toutefois pas que le matériel fonctionnera à la
satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations
de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une
méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la conformité aux
conditions énoncées ci−dessous n’empechent pas la dégradation du service dans certaines situations.
Les réparations de matériel homologué doivent être effectuées par un centre d’entretien canadien autorisé
designé par le fournisseur. La compagnie de télécommunications peut demander à l’utilisateur de
débrancher un appareil à la suite de reparations où de modifications effectuées par l’utilisateur ou à cause
de mauvais fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à terre de la source
d’énergie électrique, les lignes téléphoniques et les canalisations d’eau métalliques, s’il y en a, sont
raccordées ensembles. Cette précaution est particulierement importante dans les régions rurales.
AVERTISSEMENT: L’utilisateur ne doit pas tenter de faire ces raccordements de lui−même; il doit
avoir recours à un service d’inspection des installations électriques, ou à un électricien, selon le cas.
La câble de télécommunications qui sont fournis par l’utilisateur ne doivent pas être infériers à 26 AWG
de cuivre.
L’Indice de Charge (IC) assigné à chaque dispositif terminal indique, pour éviter toute surcharge, le
pourcentage de la charge totale qui peut être racordée à un circuit téléphonique bouclé utilisé par ce
dispositif. La terminaison du circuit bouclé peut être constituée de n’importe quelle combinaison de
dispositifs, pourvu que la somme des indices de charge de l’ensemble des dispositifs ne dépasse pas 100.
L’indice de charge de ce produit O200 / O300 est 19.
Octel 200/300 S.4.1 PB60019−01
Octel 200/300 Installation and Maintenance Manual
Installation & Maintenance volume
Table of Contents
Chapter 1 INSTALL
1.1 Understanding the INSTALL Program 1-1..........................................................
1.2 Using INSTALL 1-4.............................................................................
1.3 Answering Questions in INSTALL 1-7.............................................................
1.4 Answering Questions About Other Telephone Systems 1-25.........................................
1.5 Exiting Before the INSTALL is Complete 1-27.......................................................
Chapter 2 Hardware
2.1 Hardware 2-1..................................................................................
Chapter 3 Preparing the Phone System
3.1 How the Octel 200/300 Works with the Phone System 3-1............................................
3.2 Determining Necessary Changes 3-5.............................................................
3.3 Changes to Central Office Trunking 3-6............................................................
3.4 Phone System Configuration 3-8.................................................................
3.5 Implementing the Octel 200/300 on PBXs without DIL Feature 3-12...................................
Chapter 4 Installation
4.1 Receiving the Equipment 4-1....................................................................
4.2 Installation Requirements 4-4....................................................................
4.3 Terminal Communications 4-14...................................................................
4.4 Octel 200/300 Hardware Installation 4-21..........................................................
4.5 Octel 200/300 Software Installation 4-24..........................................................
4.6 Connecting the Phone System to the Octel 200/300 4-26..........................................
4.7 Octel 200/300 Testing 4-30......................................................................
4.8 Tracking the Installation 4-38.....................................................................
4.9 PIN Assignments for Message Server Cards and Ports 4-41..........................................
4.10 Octel 300 Rack Mount Installation 4-55............................................................
Octel 200/300 S.4.1PB60019−01
Table of Contents
(continued)
Chapter 5 Reports
5.1 Overview 5-1..................................................................................
5.2 Listing and Clearing Reports 5-2.................................................................
5.3 System Performance Report 5-6.................................................................
5.4 Network Traffic Report 5-17.....................................................................
5.5 User Message Statistics 5-23....................................................................
5.6 User Calling Statistics 5-25......................................................................
5.7 Disk Usage Report 5-27........................................................................
5.8 Port Statistics 5-29............................................................................
5.9 Mailbox Usage 5-33............................................................................
5.10 User Status Detail 5-34........................................................................
5.11 Integration Calling Statistics 5-35.................................................................
5.12 System Performance by COS 5-37...............................................................
Chapter 6 Maintenance Commands
6.1 Command Summary 6-1........................................................................
6.2 Diagnostics 6-19...............................................................................
6.3 Application Delays 6-46.........................................................................
6.4 Message Block and Message Purge 6-59..........................................................
Chapter 7 LOG Commands
7.1 LOG Command 7-1............................................................................
7.2 Call Processing Trace (CPT) 7-5.................................................................
7.3 Call Detail Record Log 7-21......................................................................
7.4 Namesend Activity Trace Log 7-40................................................................
7.5 Moves, Adds, and Changes Log 7-43.............................................................
7.6 Server Activity Trace Log 7-50...................................................................
Appendix A Call-Processing Trace Activities 7A-1..............................................................
Chapter 8 System Errors and Traffic Pegs
8.1 Boot ROM Diagnostics 8-1......................................................................
8.2 Hardware Errors 8-5............................................................................
8.3 Traffic Peg Count Table 8-40.....................................................................
Chapter 9 Hardware Replacement
9.1 Hardware Maintenance and Diagnostics 9-1.......................................................
9.2 Hardware Replacement Guidelines 9-11...........................................................
Octel 200/300 S.4.1 PB60019−01
Table of Contents
(continued)
Chapter 10 Digital Trunk Interface Card (DTIC)
10.1 Digital Trunk Interface Card (DTIC) Overview 10-1..................................................
10.2 How to Configure the DTIC 10-3..................................................................
10.3 Troubleshooting and Maintenance 10-9...........................................................
Chapter 11 LAN Card
11.1 Overview 11-1.................................................................................
11.2 LAN Installation and Configuration 11-2...........................................................
11.3 Testing the LAN 11-7...........................................................................
11.4 Taking the LAN Out of Service 11-11..............................................................
Appendix A Internet Addressing 11A-1.......................................................................
Appendix B Simple Network Management Protocol (SNMP) 11B-1...............................................
Appendix C Octel Private MIB 11C-1.........................................................................
Chapter 12 Procedures
12.1 Electronic Feature Delivery 12-1..................................................................
12.2 Floppy Disk Backup Procedures 12-3.............................................................
12.3 Floppy Disk Restore Procedures 12-22............................................................
12.4 Floppy Directory 12-39..........................................................................
12.5 Errors 12-40...................................................................................
12.6 Hard Disk Procedures 12-41....................................................................
12.7 Adding Languages 12-70........................................................................
Octel 200/300 S.4.1PB60019−01
Octel 200/300 Installation and Maintenance Manual
Installation & Maintenance volume
Table of Contents — Figures
Chapter 1 INSTALL
1-1 Order of Questions and Associated Tables in the INSTALL Program 1-2................................
Chapter 2 Hardware
2-1 Octel 200 Cabinet Shelf Structure, From the Front 2-4...............................................
2-2 Octel 200 Cabinet, Inside Front View 2-5..........................................................
2-3 Octel 200 Cabinet, Rear View 2-6................................................................
2-4 Octel 200 Cabinet, Inside Rear View 2-7...........................................................
2-5 Octel 300 Cabinet Shelf Structure, From the Front 2-10..............................................
2-6 Octel 300 Cabinet, Inside Front View 2-11.........................................................
2-7 Octel 300 Cabinet, Rear View 2-12...............................................................
2-8 Octel 300 Cabinet, Inside Rear View 2-13..........................................................
Chapter 3 Preparing the Phone System
3-1 Octel 200/300 Connection to Phone System 3-1....................................................
3-2 All Incoming Lines Directed to the Octel 200/300 3-3................................................
3-3 Incoming Calls Split Between Console and the Octel 200/300 3-3.....................................
3-4 Sample Agency Letter for PE Changes 3-7........................................................
3-5 Service Provider Letter 3-11.....................................................................
3-6 Directing Incoming Calls to the Octel 200/300 When the PBX Does Not Offer a DIL Feature 3-12..........
Chapter 4 Installation
4-1 Octel 200 Floor Plan for Installation in the US, Canada and Mexico 4-6................................
4-2 Octel 300 Floor Plan for Installation for the US, Canada, and Mexico 4-7...............................
4-3 Octel 200 Direct-Connect Installation 4-12.........................................................
4-4 Octel 300 Direct-Connect Installation 4-13.........................................................
4-5 Diagram of the Field Wiring for –48-Vdc Powered Octel 200 4-14.....................................
4-6 First and Second RS-232C Serial-Port Cable Pinouts for Connection to Terminal Equipment (DTE) 4-17....
4-7 Octel 200/300 to External Modem Pinouts 4-18.....................................................
4-8 50-Pin Male Telco Connector Pinouts 4-21.........................................................
4-9 Octel 200/300 Cabinet Installed in 19-Inch Rack 4-40................................................
4-10 Typical Octel 200/300 Connections 4-45...........................................................
4-11 Connector Block 4-47...........................................................................
4-12 Example of Server-to-Block Connections 4-48......................................................
Chapter 6 Maintenance Commands
6-1 Alarm Test Flow 6-38...........................................................................
6-2 Sequence Used by the Octel 200/300 To Screen Calls 6-44..........................................
6-3 Ring/No Answer Tone-Timing Failure 6-47.........................................................
Octel 200/300 S.4.1PB60019−01
Table of Contents — Figures
(continued)
Chapter 8 System Errors and Traffic Pegs
8-1 Traffic Peg Count Table 8-57.....................................................................
Chapter 9 Hardware Replacement
9-1 Shelf Structure in the Octel 200 9-3...............................................................
9-2 Inside Front View of Octel 200 9-4................................................................
9-3 Octel 200 Cabinet Rear View 9-5................................................................
9-4 Inside Rear View of Octel 200 9-6................................................................
9-5 Shelf Structure of Octel 300 9-8..................................................................
9-6 Inside Front View of Octel 300 9-9................................................................
9-7 Rear View of Octel 300 9-10.....................................................................
9-8 Inside Rear View of Octel 300 9-11...............................................................
9-9 Card Cage Showing a Printed Circuit Assembly and an Option Control Chip 9-13........................
9-10 LED Placement on the LAN Card 9-18............................................................
9-11 DTIC−E1 Kit Installation for the Octel 200 9-22.....................................................
9-12 DTIC−E1 Kit Installation for the Octel 300 9-22.....................................................
9-13 Fax Application Processor 9-23..................................................................
9-14 120−ohm DTIC−E1 Adapter 9-23.................................................................
9-15 Fax Application Processor Replacement 9-24......................................................
9-16 Octel 200 Hard-Disk-Drive Assembly 9-26.........................................................
9-17 Octel 300 Hard-Disk-Drive Assembly 9-26.........................................................
9-18 Octel 300 Floppy-Disk-Drive Assembly 9-28........................................................
9-19 Octel 200 Power Supply Unit 9-30................................................................
9-20 Octel 300 Power Supply Assembly 9-31...........................................................
9-21 Motherboard Assembly 9-36.....................................................................
9-22 A.C. Backplane Power Harness Installation for Octel 200 9-41........................................
9-23 D.C. Backplane Power Harness Installation for Octel 200 9-42........................................
9-24 Power-Filter Assembly for 120-Vac and 240-Vac Domestic Octel 300 9-43.............................
9-25 Power-Filter Assembly for 240-Vac International Octel 300 9-44......................................
9-26 Power-Filter Assembly for 48-Vdc Octel 300 9-45...................................................
9-27 Octel 300 Disk-Drive Backplanes 9-46............................................................
9-28 Cutaway View of the Load-Resistor Assembly 9-48..................................................
9-29 Field Wiring for −48-Vdc Powered Octel 300 9-51..................................................
9-30 Option Control Chip (OCC) Assembly 9-54.........................................................
9-31 Location of Option Control Chip (OCC) in the Octel 200/300 9-54.....................................
Chapter 10 Digital Trunk Interface Card (DTIC)
10-1 DTIC Component Layout 10-2...................................................................
Octel 200/300 S.4.1 PB60019−01
Octel 200/300 Installation and Maintenance Manual
Installation & Maintenance volume
Table of Contents — Tables
Chapter 2 Hardware
2-1 Octel 200/300 Subsystems 2-14..................................................................
2-2 Octel 200 Subsystems 2-17......................................................................
2-3 Octel 300 Subsystems 2-18......................................................................
2-4 Power Supply Unit d.c. Voltages 2-23.............................................................
Chapter 3 Preparing the Phone System
3-1 PBX Features to Direct Trunks to the Octel 200/300 3-10............................................
Chapter 4 Installation
4-1 Input Circuit Current at Nominal Operating Line Voltage 4-5..........................................
4-2 Input Power Requirements 4-9...................................................................
4-3 Equipment Provided by Distributor 4-14...........................................................
4-4 DCE Pinouts for Cable Connections Between the RS-232C Terminal and the Octel 200/300 4-17.........
4-5 Pinouts for External Modem Connections 4-18......................................................
4-6 Power Supply Output Rating and Acceptable Operating Ranges 4-38..................................
4-7 66M4-4W Connector Block Designators 4-49.......................................................
Chapter 6 Maintenance Commands
6-1 FINDMBOX Messages and Descriptions 6-24......................................................
6-2 Abbreviations for Channel/Port State 6-35.........................................................
6-3 Application Delays for Cadence Recognition, for Determining Tone On/Tone Off 6-54.....................
Chapter 7 LOG Commands
7-1 Trace Activity Types 7-7.........................................................................
7-2 Transaction Type Descriptions 7-23...............................................................
7-3 Descriptions of the CDR Status That Can Be Logged 7-24...........................................
7-4 Information Logged by Transaction Type 7-35......................................................
7-5 Call Detail Record Size by Transaction Type 7-36...................................................
7-6 Namesend Activity Types 7-40...................................................................
7-7 Event and Aux Activities in Namesend Activity Log 7-42.............................................
7-8 SAT Log Activity Types 7-51.....................................................................
Chapter 8 System Errors and Traffic Pegs
8-1 Boot ROM Diagnostic Errors 8-2..................................................................
8-2 Hardware Error Types and Remedies 8-6..........................................................
Octel 200/300 S.4.1PB60019−01
Chapter 11 LAN Card
11-1 LED Activity on the LAN Card 11-5................................................................
11-2 CD and CU for LAN — Messages and Descriptions 11-12............................................
Octel 200/300 S.4.1 PB60019−01
INTRODUCTION
Do I really have to read all this?
or
What’s this manual all about, and how do I use it?
Read on. The answer to the first question is no — not right now. The answer to the second question is in
the pages that follow.
Welcome to the Octel 200/300 Manual
The Octel 200/300 Manual contains information about the Octel 200 and the Octel 300 message servers
(referred to as the Octel 200/300). The Manual is divided into two parts:
- Octel 200/300 System Administrator’s Manual (SAM)
- Octel 200/300 Installation and Maintenance Manual (I&M)
Together, the SAM and I&M are the complete reference for the Octel 200/300 message servers.
. The I&M manual is not designed to be used as a standalone reference manual.
The Octel 200/300 SAM & I&M volumes are written for people performing a variety of job functions at
various stages of learning about and implementing Octel 200/300 message servers. Some volumes
educate while others serve as a reference.
The manual is not designed to be read straight through, or used only in reference to a question about
Octel 200/300 message servers. Instead, it offers a structure from which to approach Octel 200/300
message servers — a sequence which closely parallels the process of discovery, assessment, design, and
strategic implementation. It also suggests guidelines for directing readers to the chapters that will benefit
them the most, based on their interests, job functions, and customer needs.
Description of I&M Manual
Volume 4 is the beginning of the I&M Manual. This introduction describes how the manual is organized.
The Volumes contained in the I&M Manual are:
I&M Volumes
- Volume 4 — Installation and Maintenance
- Volume 5 — Integration
- Volume 6 — Networking
For information about the SAM Manual, refer to the Introduction in Volume 1, Product Description and
Administration.
Octel 200/300 S.4.1PB60019−01
Conventions Used in the Manual
This section describes conventions used throughout the SAM and I&M Manual.
Text
Common terms
Quick Reference
Guide (QRG)
Octel 200/300
screen sample
This typeface represents normal text in this manual.
The term Octel 200/300 is used throughout this manual to refer the
Octel 200 and the Octel 300 message server.
The term VMX 5000/1000 is used to refer to the VMX 5000 and the
VMX 1000.
The term PBX is used to refer to Private Branch Exchange, key
telephone systems, and Centrex telephone service.
Refer to the System Administrator ’s Manual, Product Description
volume, Glossary, for a complete list of terms and definitions used in
this manual.
The Quick Reference Guide (QRG) appears at the beginning of certain
chapters and summarizes commands and key points that are discussed
in more detail within the chapter.
Octel 200/300 screens are represented in the following type face and are
surrounded by a gray box:
-----SYSTEM SOFTWARE RELEASE S.X.X.X (MM/DD/YY)----DAY MM/DD HH:MM:SS YYYY NAME ID:XXXXXX S/N:XXXXX PBX:XX
User entries
Commands entered from a terminal are represented in this type:
within screens
@INSTAL
PBX screens
This partial screen is a sample of the type face and format used to
represent PBX screens:
STATION
DISPLAY BUTTON ASSIGNMENTS
Page 3 of 3
Octel 200/300 S.4.1 PB60019−01
Keys on the
telephone key pad
and all terminals
Keys that are entered from a telephone key pad or terminal function
keys are represented within a box.
An example of a telephone key pad entry is:
An example of a key on a terminal is:
9
Escape
Executing
commands
Execute commands by pressing either the
key, depending on which key is available on the terminal.
used throughout this manual and is interchangeable with
Octel 200/300
prompts
When text represents a prompt spoken by the Octel 200/300, it is
printed in italics and enclosed in quotes.
“Thank you. Just a moment.”
Notes
This is the format for a note.
. Please refer to the Configuration volume, User Table chapter.
The I&M Manual’s Volumes and Chapters
Volume 4 — Installation
and Maintenance
INSTALL
Hardware
Preparing the Phone System
Installation
Reports
Maintenance Commands
LOG Commands
System Errors and Traffic Pegs
Hardware Replacement
DTIC Card
LAN Card
Procedures
Volume 5 — Integration Volume 6 — Networking
Standard DTMF Integration
Adaptive Integration
Enhanced DTMF In-band Integration
Centrex SMDI/SMSI
NEC NEAX-2400
Northern Telecom SL-1
AT&T (ATTIC Integration)
Definity G3
System 75/Definity G1
System 85/Definity G2
ROLM
CBX
9751 Model 30/80
Cortelco Millenium
Mitel
SX-200 Digital
SX-200/SX-100 Analog
SX-2000
Meridian 1
AT&T APIC Integration
Definity G3
System 75/Definity G1
System 85/Definity G2
Northern Telecom NPIC
MD110 Adaptive Integration
DPNSS Integration
ISDN Integration
QSIG Integration
Return
Networking
Analog Networking
Protocol 1 and 3 − Voicenet
Protocol 2
Protocol 4 − AMIS
Protocol 5 − OctelNet
Collocated Analog Networking
Digital Networking (Remote and
Domain)
Network Name Confirmation
Route Table
Location Table
Numbering Plan Table
Network Schedule Table
Configuration Forms
key or the
Enter
Return
Enter
is
.
Octel 200/300 S.4.1PB60019−01
Chapters to Read by Job Function
This manual is not written to be read straight through. It is written to be referred to for specific
information. Read the chapters that fit your needs, your job function, or your level of expertise with
Octel 200/300 message servers. The following chart attempts to help you navigate through the volumes.
Volume 4 — Installation and Maintenance
Chapter Sales Configuration Implementation Installation Service/
INSTALL
Hardware
Preparing the Phone System
Installation
Reports
Maintenance Commands
LOG Commands
System Errors and Traffic
Pegs
Hardware Replacement
DTIC Card
LAN Card
Procedures
nn n n n
nn n n n
nn n
nn n n
nn n n
nn
nn
nn
nn
nnn
nnn
nn
Volume 5 — Integration
All Chapters nn n n n
Volume 6 — Networking
Maintenance
All Chapters nn n n n
Chapter Description
This sections describes Volume 4 — Installation and Maintenance. For descriptions of the chapters in
Volume 5 — Integration, and Volume 6 — Networking, refer to the Introduction of those volumes.
Volume 4 — Installation and Maintenance
Volume 4 — Installation and Maintenance, contains information about preparing for an Octel 200/300
installation, and about monitoring and maintaining the Octel 200/300 after installation. The following is a
brief summary of each chapter within the Installation and Maintenance volume.
Chapter 1
INSTALL
Chapter 2
HARDWARE
Octel 200/300 S.4.1 PB60019−01
Provides instructions about using the
INSTALL program to install a
new Octel 200/300 and reinstall an existing system.
Discusses the Octel 200/300 architecture. Included are an overview
of the hardware, description of subsystems, and system diagrams.
Chapter 3
PREPARING THE
PHONE SYSTEM
Octel 200/300 installation requires special attention to the telephone
system. This chapter includes topics such as how to identify changes
to the Central Office trunking, and how to make the required
changes to the phone system. Sample letters to the Central Office
and PBX service provider are included to ensure smooth changes
and transition to a new system.
Chapter 4
INSTALLATION
Chapter 5
REPORTS
Chapter 6
MAINTENANCE
COMMANDS
Chapter 7
LOG COMMANDS
Chapter 8
SYSTEM ERRORS
AND TRAFFIC PEGS
Chapter 9
HARDWARE
REPLACEMENT
Chapter 10
DTIC CARD
Provides detailed instructions and procedures for installing an
Octel 200/300. The entire process is presented, from receiving and
inspecting to the step-by-step testing of an installed system.
Explains the Octel 200/300 reports in detail. The reports are
valuable tools that allow service personnel to monitor system
performance in both stand-alone and networked environments. This
section also discusses how to generate the reports and clear the data.
Explains and lists the maintenance commands and diagnostics tests.
Explains and lists the LOG commands including LOG, Call
Processing Trace and Call Detail Record.
Explains and lists boot ROM, hardware errors, and traffic pegs.
Describes the preventive maintenance requirements, the hardware
replacement procedures, and lists the system components and part
numbers.
Describes the Digital Trunk Interface Card (DTIC) used for DTIC
integration. The DTIC is a 30-port line card designed to interface an
Octel 200/300 to E1 (European) trunks. The chapter explains how to
configure, troubleshoot, and maintain the DTIC. The DTIC is
applicable only to specific Lucent channels in Europe and is
available only through those channels.
Chapter 11
LAN CARD
Chapter 12
PROCEDURES
Describes the LAN card and includes details about hardware,
installation, configuration, maintenance, and troubleshooting. The
LAN card is necessary for Digital Networking, LAN Backup and
Restore, or the Gateway Link feature.
Contains the Octel 200/300 procedures. Included are procedures for
backing up, archiving, restoring, recovering and maintaining the
software and configuration database.
Octel 200/300 S.4.1PB60019−01
System Administrator’s Manual
Chapter
Product Description
General Description
Implementation
Introducing the
Message Server
Integration
Reports
Troubleshooting Commands
LOG Commands
System Errors and Traffic
Pegs
Floppy Backup and Restore
Feature Description
Customizing
System-Wide
Features
Mailbox Features
Fax Mail Plus
Networking
Single Digit Menus
Incoming Call
Restriction
Call Queuing
OctelForms
Multilingual
Prompts
LAN Backup and
Restore
VMX 5000 User
Interface nn n n n
Configuration nn n
Sales
n
n
nn n n n
nn n n n
nn n n n
n
n
n
n
n
n
n
n
nn n n
nn n n n
Configuration Implementation Installation
n
n
n
nn
nn
nn
nn
nn
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
Service/
Maintenance
n
n
Octel 200/300 S.4.1 PB60019−01
1
INSTALL
Chapter Contents
1.1 Understanding the INSTALL Program 1-1..........................................................
1.2 Using INSTALL 1-4.............................................................................
Entering the INSTALL Program 1-4...........................................................
Exiting the INSTALL Program 1-5.............................................................
Modifying Tables While Using INSTALL 1-5....................................................
+ Auto-Increment, USER Table Input Aid 1-6...................................................
Adding Mailboxes in Ranges, USER Table Input Aid 1-6.........................................
1.3 Answering Questions in INSTALL 1-7.............................................................
1.4 Answering Questions About Other Telephone Systems 1-25.........................................
1.5 Exiting Before the INSTALL is Complete 1-27.......................................................
Restarting INSTALL 1-27....................................................................
Exiting and Continuing 1-28.................................................................
Reinstalling an Installed Octel 200/300 1-28...................................................
Figure
1-1 Order of Questions and Associated Tables in the INSTALL Program 1-2................................
Octel 200/300 S.4.1PB60019−01
Octel 200/300
Quick Reference Guide
INSTALL Program
Command Description
Enter INSTALL @INSTA Used to install a new Octel 200/300.
Reinstall @INSTA Reinstall an existing system. Clears tables and messages.
Enter
UPDATE program
while in the
program
INSTALL
:.A (table name)
:.D (table name)
:.M (table name)
:.L (table name)
Choices for preloading tables include:
DISTRIBUTION LIST, and COS Tables.
Allows you to enter the
modify, or delete information in various tables during an
installation. Useful, for example, when you have forgotten to
add a Company Greeting mailbox to the
are trying to enter that mailbox into the
UPDATE program to list, add,
ALL TABLES, USER,
USER Table and you
INFORMATION Table.
Exit before complete :.E Saves all information up to this point. When
resumed, the program resumes.
The @ prompt is the operating system prompt displayed by the Octel 200/300.
The : prompt is the
The . prompt is the
INSTALL prompt.
UPDATE prompt.
INSTALL is
Octel 200/300 S.4.1PB60019−01
1.1 UNDERSTANDING THE INSTALL PROGRAM
Use the INSTALL program to establish server parameters when you are installing the message
server. The INSTALL program displays messages and questions on the terminal. Respond to the
questions by using the keyboard. Press the
each entry (on some terminals, this key is marked
Some questions, such as “What is the PBX manufacturer?” are followed by a list of choices. Enter
the number corresponding to your choice. If the answer needed is not on the list, choose OTHER or
NONE as appropriate.
Some questions, such as “What is the company’s name?” require an answer to be typed rather than
selected from a list. The program specifies a minimum and maximum number of characters allowed
for the response. For example, the company name can be one to eight characters long.
Enter
key to enter the data after you have completed
Return
).
INSTALL 1-1
The INSTALL program requires a response to each question. In some cases, you can press
Enter
without entering data, and INSTALL records a default answer. Default answers, often the most
commonly chosen answer to a question, are indicated in the following way:
Do you wish to set the system DATE and TIME? (Y/N, empty line = N)
The default answer for this question is N. If you press
Enter
without pressing a letter, the screen
shows an empty line, and INSTALL records an N.
Figure 1-1 shows the order in which information is requested when using the INSTALL program.
Octel 200/300 S.4.1PB60019−01
1-2 Installation and Maintenance Volume
INSTALL Questions
1.
a)
b)
c)
e)
f)
g)
h)
Manufacturer
Installation name
System ID number
Alarm number
Forward string
Cancel forward string
Minimum length for
security codes
Default mailbox security code
2.
3.
Card, Port, Ext, COS, Mode, Outcall, Test
SP 3a
Model
SP 3b
USER
MBX,EXT,COS or
MBX,COS (if mbx = ext)
SLOTS
SP 1
SP 2
SP 31
SP 45
SP 46
SP 144
SP 105
For each manufacturer and model, specific
System Parameters (noted as SP in chart) are
supplied from the Serenade database. These
vary, depending upon the telephone system and
installation. A few examples follow:
FLASH TIME, ms.
TRANSFER INIT
reconnect−RNA
reconnect−BUSY
transfer complete
ALTERNATE XFER
reconnect−RNA
reconnect−BUSY
transfer complete
PBX INIT CODE
You must include intercept mailboxes needed to
configure port COSs (used in the SLOTS Table) and
user mailboxes needed for testing. You can configure
additional mailboxes during INSTALL, or wait until the
basic installation is tested and then complete the system
database using the UPDATE program. Mailboxes that
need to be configured in INSTALL or UPDATE
include: all company greeting mailboxes, intercept
mailboxes, distribution-list pilot numbers, extended
mailboxes (pilot and members), flexible menu
mailboxes, and system users (mailboxes with extensions
and mailboxes only).
SP 9
SP 13
SP 16
SP 33
Enter the COS, even if you have not assigned the
correct attributes. Attributes can be added or
4.
5.
NETWORK ROUTES
Route, Drop, Access
NETWORK LOCATION
Location Name, Protocol, Digital Networking
deleted in the UPDATE program.
NETWORK NUMBERING
6.
Location Name, Access,
Additional Digits
Figure 1-1 Order of Questions and Associated Tables in the INSTALL Program
Octel 200/300 S.4.1 PB60019−01
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