Page 1
15-601042 Issue 24i - (20 December 2011)
IP Office Basic Edition - Quick Mode
Installation
IP Office 8.0
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IP Office Basic Edition - Quick Mode Installation Page 2
15-601042 Issue 24i (20 December 2011)IP Office 8.0
© 2011 AVAYA All Rights Reserved.
Notice
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incorporated in future releases.
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unless such modifications, additions, or deletions were performed by Avaya.
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Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within
them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked
pages.
License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH
HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE
TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY
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specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone
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Documentation information
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Web site: http://www.avaya.com/support.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
Contents
Contents
System Overview1.
..................................................................... 111.1 IP Office Modes
............................................................................ 121.1.1 Overall Capacity
............................................................................ 131.1.2 Hardware Support Summary
............................................................................ 141.1.3 Feature Support Summary
..................................................................... 151.2 IP500 V2 System Components
..................................................................... 171.3 Control Unit Cards
............................................................................ 171.3.1 IP500 Base Cards
............................................................................ 191.3.2 IP500 Trunk Cards
..................................................................... 201.4 External Expansion Modules
............................................................................ 211.4.1 IP500 External Expansion Modules
..................................................................... 221.5 Power Supplies and Cables
............................................................................ 221.5.1 Power Supplies
............................................................................ 231.5.2 Power Supply Cords
............................................................................ 241.5.3 Power Supply Backup
............................................................................ 251.5.4 Cabling and Cables
............................................................................ 271.5.5 Grounding
............................................................................ 28
1.5.6 Lightning Protection/Out-of-Building
Connections
..................................................................... 291.6 Wall and Rack Mounting
..................................................................... 311.7 Feature Keys and Licenses
..................................................................... 321.8 IP Office Phones
..................................................................... 341.9 SIP Trunks
..................................................................... 351.10 Supported Country Locales
..................................................................... 361.11 Training
..................................................................... 361.12 Web Sites
..................................................................... 371.13 Emergency and Power Failure Ports
Installation Requirements2.
..................................................................... 402.1 Environmental Requirements
..................................................................... 412.2 Space Requirements
............................................................................ 422.2.1 IP500 and IP500 V2 Control Units
............................................................................ 422.2.2 External Expansion Modules
............................................................................ 432.2.3 Wall Mounting
............................................................................ 452.2.4 Rack Space Requirements
Administration Software3.
..................................................................... 493.1 Phone Based Administration
..................................................................... 49
3.2 Browser Based Administration - IP Office Web
Manager
..................................................................... 513.3 Administration Suite Applications
............................................................................ 513.3.1 Installing the Admin Applications
............................................................................ 533.3.2 Installer PC Connection
............................................................................ 543.3.3 Starting IP Office Manager
............................................................................ 553.3.4 Starting System Status
............................................................................ 563.3.5 Starting Monitor
IP500 V2 Installation4.
..................................................................... 594.1 Tools and Equipment Required
..................................................................... 604.2 Documentation
..................................................................... 614.3 Unpacking
..................................................................... 624.4 IP500 Card Installation
............................................................................ 634.4.1 IP500 Daughter Card Preparation
............................................................................ 644.4.2 IP500 Legacy Card Preparation
............................................................................ 654.4.3 IP500 Card Insertion
..................................................................... 664.5 Wall Mounting
............................................................................ 674.5.1 Wall Mounting Kit V2
............................................................................ 694.5.2 Wall Mounting Kit V1
..................................................................... 704.6 Rack Mounting
..................................................................... 724.7 Connecting External Expansion Modules
..................................................................... 744.8 Grounding
..................................................................... 754.9 Network Connection
..................................................................... 764.10 Starting the System
............................................................................ 774.10.1 Checking the LEDs
..................................................................... 784.11 Connecting Phones
............................................................................ 784.11.1 Analog Phones
............................................................................ 784.11.2 ETR Phones
............................................................................ 784.11.3 DS Phones
............................................................................ 794.11.4 TCM Phones
Initial Configuration Using IP Office
Web Manager
5.
..................................................................... 835.1 Enabling IP Office Web Manager
..................................................................... 845.2 Displaying a System's IP Address
..................................................................... 845.3 PC Connection
..................................................................... 855.4 Logging In
..................................................................... 865.5 Changing the Default Passwords
..................................................................... 875.6 Setting the System Mode (PBX or Key)
..................................................................... 885.7 Setting the System Country
..................................................................... 895.8 Setting the System Language
..................................................................... 905.9 Setting the Number of Lines
..................................................................... 915.10 Adding Licenses
..................................................................... 935.11 Changing Network Settings
..................................................................... 945.12 Setting the Emergency Numbers
..................................................................... 955.13 Setting the Outside Line Prefix
..................................................................... 955.14 Music on Hold
..................................................................... 965.15 Automatic Line Selection
..................................................................... 965.16 Logging Out
Initial Configuration Using IP Office
Manager
6.
..................................................................... 996.1 Entering Licenses
..................................................................... 1006.2 Setting the System Locale
..................................................................... 1016.3 Select Key System or PBX System Mode
..................................................................... 1026.4 Changing the IP Address Settings
..................................................................... 1036.5 Changing the Default Passwords
..................................................................... 1046.6 Extension Numbering
Additional Processes7.
..................................................................... 1097.1 Enabling IP Office Web Manager
..................................................................... 1107.2 Switching Off an IP Office System
..................................................................... 1117.3 Rebooting an IP Office System
..................................................................... 1127.4 Memory Card Removal
..................................................................... 1137.5 Memory Card Reinsertion
..................................................................... 1147.6 Changing Components
..................................................................... 1167.7 Upgrading the IP Office Software
............................................................................ 1177.7.1 Using the Upgrade Wizard
............................................................................ 1197.7.2 Using an SD Card
..................................................................... 1207.8 Out of Building Telephone Installations
............................................................................ 1217.8.1 DS Phones
............................................................................ 1227.8.2 Analog Phone Barrier Box
............................................................................ 1237.8.3 Rack Mounting Barrier Boxes
..................................................................... 1247.9 Using the External Output Port
............................................................................ 1247.9.1 Port Connection
..................................................................... 1257.10 Reset Button
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
..................................................................... 1257.11 AUX Button
..................................................................... 1267.12 DTE Port Maintenance
............................................................................ 1267.12.1 DTE Port Settings
............................................................................ 1277.12.2 Erasing the Configuration
............................................................................ 1297.12.3 Defaulting Security Settings
............................................................................ 1307.12.4 Erasing the Operational Firmware
SD Card Management8.
..................................................................... 1378.1 Booting from the SD Cards
..................................................................... 1398.2 Creating an IP Office SD Card
..................................................................... 1418.3 Viewing the Card Contents
..................................................................... 1428.4 Backing Up the System SD Card
............................................................................ 1428.4.1 Backing Up the Primary Folder
............................................................................ 1438.4.2 Restore from the Backup Folder
............................................................................ 1448.4.3 Backing Up to the Optional Card
............................................................................ 1458.4.4 Restoring from the Optional Card
..................................................................... 1478.5 Upgrading Card Software
............................................................................ 1488.5.1 Upgrading Remotely Using Manager
............................................................................ 1488.5.2 Upgrading the SD Card Locally
............................................................................ 1498.5.3 Upgrading Using an Optional SD Card
..................................................................... 1508.6 Removing SD Cards
............................................................................ 1508.6.1 Card Shutdown
............................................................................ 1518.6.2 Card Startup
............................................................................ 1528.6.3 System Shutdown
System Components9.
..................................................................... 1559.1 IP500 V2 Control Unit
..................................................................... 1589.2 IP500 Base Cards
............................................................................ 1609.2.1 Analog Phone
............................................................................ 1619.2.2 ATM Combination Card
............................................................................ 1629.2.3 BRI Combination Card
............................................................................ 1639.2.4 Digital Station
............................................................................ 1649.2.5 ETR6 Card
............................................................................ 1669.2.6 TCM8 Digital Station
..................................................................... 1679.3 IP500 Trunk Daughter Cards
............................................................................ 1689.3.1 Analog Trunk Card
............................................................................ 1699.3.2 BRI Trunk Cards
............................................................................ 1709.3.3 PRI Trunk Cards
..................................................................... 1719.4 IP500 Expansion Modules
............................................................................ 1729.4.1 Analog Trunk 16
............................................................................ 1749.4.2 Digital Station 16/30
............................................................................ 1769.4.3 Digital Station 16A/30A
............................................................................ 1799.4.4 Phone
..................................................................... 1819.5 Feature Keys
............................................................................ 1819.5.1 IP500 V2 System SD Cards
..................................................................... 1839.6 Mounting Kits
............................................................................ 1839.6.1 IP500 Wall Mounting Kits
............................................................................ 1849.6.2 IP500 Rack Mounting Kit
............................................................................ 1849.6.3 IP400 Rack Mounting Kit
............................................................................ 1849.6.4 Barrier Box Rack Mounting Kit
..................................................................... 1859.7 Phones
............................................................................ 1879.7.1 1403
............................................................................ 1889.7.2 1408
............................................................................ 1899.7.3 1416
............................................................................ 1909.7.4 3910
............................................................................ 1909.7.5 3920
............................................................................ 1919.7.6 9504
............................................................................ 1929.7.7 9508
............................................................................ 1939.7.8 Audio Conferencing Unit
............................................................................ 1949.7.9 ETR 6, ETR 6D
............................................................................ 1959.7.10 ETR 18, ETR 18D
............................................................................ 1969.7.11 ETR 34D
............................................................................ 1979.7.12 M7100
............................................................................ 1979.7.13 M7100N
............................................................................ 1989.7.14 M7208
............................................................................ 1989.7.15 M7208N
............................................................................ 1999.7.16 M7310
............................................................................ 1999.7.17 M7310N
............................................................................ 2009.7.18 M7324
............................................................................ 2009.7.19 M7324N
............................................................................ 2019.7.20 T7000
............................................................................ 2019.7.21 T7100
............................................................................ 2029.7.22 T7208
............................................................................ 2039.7.23 T7316
............................................................................ 2049.7.24 T7316E
............................................................................ 2059.7.25 T7406, T7406e
..................................................................... 2069.8 Phone Add-Ons
............................................................................ 2079.8.1 DBM32
............................................................................ 2089.8.2 KLM Module
............................................................................ 2099.8.3 T7316e KEM
..................................................................... 2109.9 Ancilliary Systems
............................................................................ 2109.9.1 Digitial Mobility Solution
..................................................................... 2119.10 Applications
............................................................................ 2119.10.1 Manager
............................................................................ 2129.10.2 Monitor
............................................................................ 2139.10.3 Softphone
............................................................................ 2149.10.4 System Status Application (SSA)
............................................................................ 2159.10.5 TAPI
............................................................................ 2169.10.6 IP Office Ports
..................................................................... 2199.11 Physical Ports
............................................................................ 2209.11.1 Cables
............................................................................ 2229.11.2 ANALOG Port
............................................................................ 2229.11.3 AUDIO Port
............................................................................ 2239.11.4 BRI Port (To)
............................................................................ 2249.11.5 DC I/P Port
............................................................................ 2249.11.6 DS Ports (RJ45)
............................................................................ 2259.11.7 EF Port
............................................................................ 2259.11.8 RS232 DTE Port
............................................................................ 2269.11.9 ETR Port
............................................................................ 2279.11.10 EXPANSION Port
............................................................................ 2279.11.11 EXT O/P Port
............................................................................ 2289.11.12 LAN Port
............................................................................ 2299.11.13 PF Port
............................................................................ 2309.11.14 PHONE (POT) Port
............................................................................ 2329.11.15 PRI Port
............................................................................ 2339.11.16 TCM Port (RJ21)
..................................................................... 2349.12 Licences
............................................................................ 2359.12.1 System Edition Licenses
............................................................................ 2359.12.2 Upgrade Licenses
............................................................................ 2369.12.3 Trunk Licensing
Safety Statements10.
..................................................................... 24010.1 Lithium Batteries
..................................................................... 24010.2 Lightning Protection/Hazard Symbols
..................................................................... 24110.3 Trunk Interface Modules
..................................................................... 24210.4 Further Information and Product Updates
..................................................................... 24210.5 Port Safety Classification
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
Contents
..................................................................... 24310.6 EMC Directive
..................................................................... 24410.7 Regulatory Instructions for Use
............................................................................ 24410.7.1 Australia
............................................................................ 24410.7.2 Canada
............................................................................ 24510.7.3 China
............................................................................ 24610.7.4 European Union
............................................................................ 24610.7.5 New Zealand
............................................................................ 24710.7.6 FCC Notification
............................................................................ 24910.7.7 Compliance with FCC Rules
...............................................................................251Index
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
System Overview
Chapter 1.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
System Overview:
1. System Overview
This documentation is intended to assist with the installation of the core components of an Avaya IP Office Basic
Edition - Quick Mode telephone system. It describes those components and factors that should be considered for an
installation.
· The IP Office is a converged voice and data communications system. It should therefore only be installed by
persons with telephony experience.
· Installers must be trained on IP Office systems. Through its Avaya University (AU), Avaya provides a range of
training courses including specific IP Office implementation and installation training. It also provides certification
schemes for installers to achieve various levels of IP Office accreditation.
· It is the installer’s responsibility to ensure that all installation work is done in accordance with local and national
regulations and requirements. It is also their responsibility to accurately establish the customer’s requirements
before installation and to ensure that the installation meets those requirements.
· You should read and understand this documentation before installation. You should also obtain and read the Avaya
Technical Bulletins relevant to recent IP Office software and hardware releases to ensure that you are familiar with
any changes to the IP Office equipment and software.
36
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
Additional Documentation
The following components of IP Office are outside the range of a basic IP Office installation. They are covered by separate
installation and configuration documentation. If those components are to be part of the IP Office system installation, that
documentation should be obtained, read and understood prior to the installation.
· IP Office Product Description
Covers the features provided by IP Office 8.0 - IP Office Basic Edition - Quick Mode.
· IP Office Basic Edition - Quick Mode Installation Manual
Covers the equipment supported and the installation of that equipment.
· IP Office Basic Edition - Quick Mode Web Based Manager
Covers the system programming that can be performed via web browser.
· IP Office Basic Edition - Quick Mode Manager Manual
Covers the system programming that can be performed using the IP Office Manager application.
· IP Office Basic Edition - Quick Mode Phone Based Administration Manual
Covers the range of system programming that can performed from the first two extensions in the system.
· ! IP Office Technical Bulletins
Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release
which you are installing. This bulletin will contain important information that may not have been included in this
manual. IP Office Technical Bulletins are available from the Avaya support website (http://support.avaya.com).
· ! Upgrade Licenses
Some upgrades may require entry of upgrade licenses. It is still possible to upgrade the system without the
necessary licenses, however the system will not provide any telephony functions after the upgrade until the
appropriate license is added to the system configuration.
Equipment Availability
SAP codes and details of specific items within this documentation are for reference only. Items available in any specific
locale should be confirmed against the local Avaya IP Office price list for that locale. The local price list may also include
additional items relative to the installation requirements of that locale.
This documentation covers the equipment supported by IP Office Release 6. That includes equipment supported but no
longer available as new from Avaya.
Repair
IP Office systems do not contain any user serviceable or repairable components. If a faulty unit is suspected the whole
unit should be replace. IP500 control units should not be opened under any circumstances except the insertion of an IP500
base card.
RoHS
RoHS is a European Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic
Equipment. Similar legislation has been or is being introduced in a number of other countries. Avaya has decided to make
its global product range compliant with the requirements of RoHS.
The actions taken vary
· In some cases equipment has been discontinued and is no longer available from Avaya.
· In some cases new manufactured stock has been made RoHS compliant and keeps its existing SAP code.
· In other cases the equipment has been replaced by a new RoHS compliant alternative with new SAP codes.
· The SAP codes within this document are for RoHS compliant equipment unless otherwise stated.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
System Overview:
1.1 IP Office Modes
IP Office systems based on the IP500 V2 control unit can run in a number of modes:
· IP Office Essential Edition
For IP Office Release 8.0, systems in this mode require an Essential Edition license added to the configuration.
Systems without a license will not support any telephony functions. Additional licenses can then be added, including
licenses for Preferred Edition and Advanced Edition operation. Throughout this document, unless stated
otherwise, Essential Edition is used to refer to Essential Edition, Preferred Edition and Advanced Edition.
· IP Office on Linux®
This is special version of IP Office Essential Edition which runs as a Linux application. It supports IP trunks and
extensions only. Refer to the separate IP Office on Linux® documentation.
· IP Office Basic Edition - Quick Mode
· IP Office Basic Edition - Norstar Mode
· IP Office Basic Edition - PARTNER® Mode
· Avaya Branch Gateway
This is a special mode used for B5800 control units and is not covered by this documentation. Refer to the separate
Avaya Branch Gateway documentation.
IP500 control units run in IP Office Essential Edition only. The default mode used for IP500 V2 systems is determined by
the System SD card present when the system is first installed.
· IP Office U-Law SD Card
A system fitted with this type of card will default to U-Law telephony. For pre-IP Office Release 7.0 software,
the system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IP
Office Basic Edition - Quick Mode Key System operation. Intended for North American locales.
· IP Office A-Law SD Card
A system fitted with this type of card will default to A-Law telephony. For pre-IP Office Release 7.0 software,
the system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IP
Office Basic Edition - Quick Mode PBX System operation. Intended for locales outside North America.
· IP Office Partner Edition SD Card
A system fitted with this type of card will default to U-Law telephony and IP Office Basic Edition - PARTNER®
Mode Key System operation. Supported only in North American locales.
· IP Office Norstar Edition SD Card
A system fitted with this type of card will default to A-Law telephony and IP Office Basic Edition - Norstar Mode
Key System operation. Supported only in Middle East and North African locales.
An IP500 V2 system can be converted from its current mode to run in IP Office Essential Edition using IP Office Manager.
For IP Office Release 8.0 and higher, the system also requires an Essential Edition license to run in IP Office Essential
Edition. This license is not required in any other modes.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
1.1.1 Overall Capacity
The following table is a summary only. The exact combinations of extension, trunk and user ports will also depend on local
variations in hardware supported.
IP Office
Basic Edition
- PARTNER®
Mode
IP Office
Basic Edition
- Norstar
Mode
IP Office
Basic Edition
- Quick Mode
IP Office
Essential
Edition
Extensions
Maximum Extensions
100
[1]
100
[1]
100
[1]
384
Trunks
Maximum Trunks
646464
[5]
- Maximum Analog Trunks
323232
204
- Maximum BRI Channels
[3]
–1212
32
- Maximum PRI Channels
[4]
243030
240
- Maximum SIP Channels
[2]
202020
[5]
- Maximum H323 IP Channels
–––
[5]
1.
100 Extension in 3-digit extension numbering mode only. 48 extensions in 2-digit extension numbering mode.
· In non-IP Office Essential Edition the system assumes that the base control unit is always fully populated with
up to 32 extensions, either real or phantom or a mix, to which it assigns extension numbers in sequence. It
does this before assigning extension numbers to any real extensions on attached external expansion modules
up to the system extension limit. If the system extension limit has not been exceeded, any remaining
extension numbers are assigned to additional phantom extensions.
2.
Non-IP Office Essential Edition systems support 3 SIP channels without licenses. Additional channels up to the limit
require licenses. IP Office Essential Edition systems require licenses for all channels. In all modes, voice
compression hardware resources are also required for SIP support.
3.
Non-IP Office Essential Edition systems do not support both BRI and PRI trunks in the same system.IP Office
Essential Edition systems support both BRI and PRI trunks in the same system. Non-IP Office Essential Edition
systems are restricted to 12 BRI channels regardless of the BRI hardware installed.
4.
Non-IP Office Essential Edition systems are to 1 single-port PRI card.
5.
Capacity is dependent on licenses, voice compression resources and available bandwidth.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
System Overview: IP Office Modes
1.1.2 Hardware Support Summary
Note that even where indicated as supported, the availability and support of equipment may still be subject to local
restrictions.
IP Office
Basic Edition
- PARTNER®
Mode
IP Office
Basic Edition
- Norstar
Mode
IP Office
Basic Edition
- Quick Mode
IP Office
Essential
Edition
Control Unit
IP500 V2 Control Unit
IP500 Control Unit
–––
IP500 Base
Cards
IP500 Digital Station Card
3 3 3
3
IP500 Analog Phone 2/8 Cards
4 4 4
4
IP500 TCM8 Card
[1]
4 4 4
4
IP500 VCM 32/64 Base Cards
–––
2
IP500 Legacy Card Carrier
–––
IP500 4-Port Expansion Card
–––
1
IP500 BRI Combination Card
[1]
– 2 2
IP500 ATM Combination Card
[1]
2 2 2
2
IP500 ETR6 Card
[1]
3– 3
–
C110 Unified Communications
Module
–––
IP500 Trunk
Daughter Cards
Analog Trunk Card
BRI Trunk Cards
[5]
–
PRI Trunk Card
[6]
1 1 1
4
External
Expansion
Modules
Number of Modules
[3]
888
12
Digital Station 16/30
Digital Station 16A/30A
Phone 8/16/30
Analog Trunk 16
BRI So8––
–
Telephone
Types
ETR Phones (ETR ports)
–
–
BST Phones (TCM ports)
DS Phones (DS ports)
H323 IP Phones (LAN)
–––
SIP IP Phones (LAN)
–––
DECT R4 (LAN)
DECT DMS (TCM ports)
Voicemail
Embedded Voicemail
Voicemail Pro
–––
1.
Not supported by IP500 control units. Support by IP500 V2 systems in IP Office Basic Edition - PARTNER® Mode or
IP Office Basic Edition - Quick Mode U-Law modes only.
2.
Only 2 combinations cards are supported in a control unit, regardless of type.
3.
External expansion modules can be added so long as the overall limit for extensions and trunks is not exceeded. On
non-IP Office Essential Edition systems, a maximum of one Analog Trunk 16 module is supported.
4.
A mix of BRI and PRI trunks is not supported by IP Office Basic Edition - Norstar Mode and IP Office Basic Edition Quick Mode.
5.
IP Office Basic Edition - PARTNER® Mode, IP Office Basic Edition - Norstar Mode and IP Office Basic Edition - Quick
Mode only support a single-port PRI card.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
1.1.3 Feature Support Summary
IP Office Basic Edition
IP Office
Essential
Edition
IP Office
Preferred
Edition
IP Office
Advanced
Edition
PARTNER
Mode
Norstar
Mode
Quick
Mode
Admin
Applications
Phone Based Admin
–––
IP Office Web Manager
–––
IP Office Manager
Monitor (System Monitor)
System Status Application
IP Office
Applications
Customer Call Reporter
–––
–
one-X Portal for IP Office
–––
–
Phone Manager
–––
SoftConsole
–––
IP Office Video Softphone
–––
TAPI (1st Party)
TAPI (3rd Party)
–––
Voicemail Pro
–––
–
Locales
Canada,
Mexico,
United
States
Bahrain,
Egypt,
Kuwait,
Morocco,
Oman,
Pakistan,
Qatar,
Saudi
Arabia,
South
Africa,
Turkey,
United
Arab
Emirates
Argentina, Australia, Bahrain, Belgium, Brazil,
Canada, Chile, China, Colombia, Denmark,
Egypt, Finland, France, Germany, Greece,
Hong Kong, Hungary, Iceland, India, Italy,
Korea, Kuwait, Mexico, Morocco, Netherlands,
New Zealand, Norway, Oman, Pakistan, Peru,
Poland, Portugal, Qatar, Russia, Saudi Arabia,
Singapore, South Africa, Spain, Sweden,
Switzerland, Taiwan, Turkey, United Arab
Emirates, United Kingdom, United States,
Venezuela.
Voicemail
Languages
Embedded Voicemail
· Arabic, Chinese-Mandarin, Chinese-Cantonese, Danish, Dutch,
English-UK, English-US, Finnish, French, French-Canadian,
German, Italian, Korean, Norwegian, Portuguese, Portuguese
Brazilian, Russian, Swedish, Spanish, Spanish-Latin, SpanishArgentinean.
Voicemail Pro
––––As above plus:
Hungarian, Greek,
Polish.
Minus: Arabic.
Default
Configuration
Access
User Name
Administra
tor
Administra
tor
Administra
tor
Administra
tor
Administra
tor
Administra
tor
Password
Administra
tor
Administra
tor
Administra
tor
Administra
tor
Administra
tor
Administra
tor
Default Upgrade Password
Administra
tor
Administra
tor
Administra
tor
password
password
password
Page 15
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
System Overview: IP Office Modes
1.2 IP500 V2 System Components
The following are the typical components of an IP Office system based on an IP500 V2 control unit.
· IP Office IP500 V2 System Unit
The control unit holds the main configuration and performs the
routing and switching for telephone calls and data traffic. Each
control unit includes 4 slots for optional base cards to support
trunk and phone extension ports.
· Avaya SD Card
This uniquely numbered dongle is used to validate license
keys entered into the system's configuration to enable
features. A dongle is mandatory for correct system operation
even if no licensed features are being used. IP500 V2 control
units use an Avaya SD card which is slotted into the rear of
the control unit. This card also provides Embedded Voicemail
support and storage for system software files.
· IP500 Base Cards
The IP500v2 control unit has slots for up to 4 IP500 base cards.
These can be used to add ports for analog extensions, digital
extensions, voice compression channels and other resources.
· IP500 Digital Station Base Card
· IP500 Analog Phone Base Card
· IP500 TCM8 Base Card
· IP500 ETR6 Base Card
·
· IP500 Trunk Daughter Cards
Many of the IP500 base cards can be fitted with an IP500 daughter
card in order to support various types of trunk connections.
· IP500 Analog Trunk Card
· IP500 BRI Trunk Card
· IP500 PRI Trunk Card
· IP500 Combination Cards
These card are pre-paired base and daughter cards. They provide
6 digital station ports, 2 analog phone ports, 10 voice compression
channels and either 4 analog trunk ports or 4 BRI channels (2
ports). The trunk daughter card cannot be removed or replaced
with another type.
VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9
· License Keys
Various IP Office features and applications require a license key to
be entered into the system's configuration. Each key is a 32character text string unique to the feature being activated and the
serial number of the Feature Key dongle installed in the system.
· IP500 External Expansion Modules
Additional ports can be added using a number of IP500 external
expansion modules.
· Systems running in IP Office Basic Edition - Quick Mode mode
support up to 8 external expansion modules so long as the
system extensions limit is not exceeded.
· Power Supplies
The IP500 control unit has an internal power supply unit. Each
external expansion module is supplied with an external power
supply unit. Additional power supply units may also be required for
IP phones and some phone add-ons.
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· Power Cords
Depending on the locale, different power cords need to be ordered
for each control unit, external expansion module and any phones
or devices using external power supply units.
· Cables
The IP Office is designed primarily for connection to a structured
cabling system using CAT3 UTP cabling. This approach allows
telephone and data traffic to share the same wiring infrastructure
and simplifies equipment moves.
· Mounting Kits
The control unit can be used free-standing, with external
expansion modules stacked above it. With optional rack mounting
kits, the control unit and external expansion modules can also be
rack mounted. Alternatively with an optional wall mounting kit the
IP500 control unit can be wall mounted. IP500 external expansion
modules can also be wall mounted.
· Surge Protectors and Barrier Boxes
Where the installation includes extensions in other buildings
additional protective equipment is required. This equipment may
also be required in areas where the lightning risk is high.
· Phones
IP Office systems support a variety of Avaya digital and IP phones
plus analog phones.
· Application DVDs
The IP Office applications can be ordered on a number of DVDs. In
addition they can be downloaded from the IP Office section of the
Avaya support web site (http://support.avaya.com).
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
System Overview: IP500 V2 System Components
1.3 Control Unit Cards
1.3.1 IP500 Base Cards
The IP500 and IP500 V2 control units have 4 slots for the insertion of
IP500 base cards. The slots are numbered 1 to 4 from left to right.
Normally they can be used in any order, however if the capacity for a
particular type of card is exceeded, the card in the rightmost slot will be
disabled.
Each base card includes an integral front panel with ports for cable
connections. Typically the first 8 ports on the left are for connection of
extension devices. The 4 ports on the left are used for connection of trunks
if a trunk daughter card is added to the base card.
IP500 Digital Station Base Card
This card provides 8 DS (digital station) ports for the connection of
Avaya digital phones.
· The card can be fitted with an IP500 trunk daughter card which
uses the base card ports for trunk connection.
· Maximum: 3 per control unit.
· Connections for 4100, 7400, M-Series and T-Series phones use
the IP500 TCM8 Digital Station card.
IP500 Analog Phone Base Card
The card is available in two variants, supporting either 2 or 8 analog
phone ports.
· The card can be fitted with an IP500 trunk daughter card which
uses the base card ports for trunk connection.
· Maximum: 4 per control unit.
· The analog phone ports do not include a ringing capacitor. Where
this is a requirement, connection should be via a Master socket
containing ringing capacitors.
· If fitted with an IP500 Analog Trunk daughter card, during power
failure phone port 8 is connected to analog trunk port 12.
IP500 TCM8 Digital Station Card
This card provides 8 TCM (digital station) ports for the connection of
Avaya 4100, 7400, M-Series and T-Series phones.
· The card can be fitted with an IP500 trunk daughter card which
uses the base card ports for trunk connection.
· Maximum: 4 per control unit per IP500 V2 control unit.
IP500 BRI Combination Card
This card provides 6 digital station ports (1-6), 2 analog extension ports
(7-8) and 2 BRI trunk ports (9-10, 4 channels). The card also includes
10 voice compression channels.
· This card has a pre-installed IP500 BRI trunk daughter card .
· Maximum: 2 combination cards per IP500 V2 control unit,
regardless of type.
· IP Office Basic Edition - Quick Mode mode systems are limited to
a maximum of 12 BRI channels.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
IP500 ATM Combination Card
This card provides 6 digital station ports (1-6), 2 analog extension ports
(7-8) and 4 analog trunk ports (9-12). The card also includes 10 voice
compression channels.
· This card has a pre-installed IP500 analog trunk daughter card .
· Maximum: 2 combination cards per IP500 V2 control unit,
regardless of type.
· The analog phone ports do not include a ringing capacitor. Where
this is a requirement, connection should be via a Master socket
containing ringing capacitors.
· If fitted with an IP500 Analog Trunk daughter card, during power
failure phone port 8 is connected to analog trunk port 12.
IP500 ETR6 Base Card
This card is only supported in an IP500 V2 control unit running in IP
Office Basic Edition - PARTNER® Mode or IP Office Basic Edition - Quick
Mode.
It provides 6 ETR ports for connection of ETR phones. 2 Analog
extension ports are also provided for emergency use only with an
analog trunk card.
· The card can be fitted with an IP500 trunk daughter card which uses
the base card ports for trunk connection.
· Maximum: 3 per IP500 V2 control unit.
· The analog phone ports do not include a ringing capacitor. Where this
is a requirement, connection should be via a Master socket containing
ringing capacitors.
· If fitted with an IP500 Analog Trunk daughter card, during power
failure phone ports 7 and 8 are connected to analog trunk port 12.
However during normal operation analog phone ports 7 and 8 are not
useable.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
System Overview: Control Unit Cards
1.3.2 IP500 Trunk Cards
Most IP500 base cards can be fitted with an IP500 trunk daughter
cards to support the connection of trunks to the base card.
Each daughter card is supplied with the stand off pillars required for
installation and a label to identify the daughter cards presence on the
front of the base card after installation.
· IP500 Combination cards are pre-fitted with a trunk daughter card
which cannot be removed or changed for another type of trunk
daughter card.
IP500 Analog Trunk Daughter Card
This card allows the base card to support 4 analog loop-start trunks.
· The analog phone ports do not include a ringing capacitor.
Where this is a requirement, connection should be via a Master
socket containing ringing capacitors.
· If fitted with an IP500 Analog Trunk daughter card, during
power failure phone port 8 is connected to analog trunk port
12.
· Maximum: 4 per control unit.
IP500 PRI-U Trunk Daughter Card
This card allows the base card to support up to 2 PRI trunk
connections. The card is available in single and dual port variants.
The card can be configured for E1 PRI, T1 robbed bit, T1 PRI or E1R2
PRI trunks.
· Maximum: 1 single port card per control unit.
· The IP Office system supports 8 unlicensed B-channels on each
IP500 PRI-U port fitted. Additional B-channels, up to the capacity
of ports installed and PRI mode selected require IP500 Universal
PRI (Additional Channels) licenses added to the
configuration. These additional channels consume the licenses
based on which additional channels are configured as in-service
from port 9 of slot 1 upwards. D-channels are not affected by
licensing.
IP500 BRI Trunk Daughter Card
This card allows the base card to support up to 4 BRI trunk
connections, each trunk providing 2B+D digital channels. The card is
available in 2 port (4 channels) and 4 port (8 channels) variants.
· Maximum: 4 per control unit.
· IP Office Basic Edition - Quick Mode mode systems are limited
to a maximum of 12 BRI channels.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
1.4 External Expansion Modules
These modules can be used to add additional ports to an IP Office systems. The number of external expansion modules
supported depends on the control unit type. Each module uses an external power supply unit supplied with the
module. A locale specific power cord for the PSU must be ordered separately.
IP500 System with External Expansion Module
· Systems running in IP Office Basic Edition - Quick Mode mode support up to 8 external expansion modules so long
as the system extensions limit is not exceeded.
· Each external expansion module is supplied with a blue 1 meter (3'3'') expansion interconnect cable. This
cable must be used when connecting to expansion ports on the rear of a control unit.
IP500 External Expansion Modules
Expansion modules include an external power supply unit (PSU) and a 1m blue interconnect cable. They do not include a
locale specific power cord for the external PSU or any phone extension cables.
Variant
Country
SAP Code
Digital Phones (Non-IP)
IPO 500 Digital Station 16
All
700449499
IPO 500 Digital Station 30
All
700426216
IPO 500 Digital Station 16A (RJ21)
All
700500699
IPO 500 Digital Station 30A (RJ21)
All
700500698
Analog Phones
IPO 500 Phone 16
All
700449507
IPO 500 Phone 30
All
700426224
Others
IPO 500 Analog Trunk 16
North America
700449473
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
System Overview: External Expansion Modules
1.4.1 IP500 External Expansion Modules
The following IP500 external expansion modules are supported by IP Office Release 8.0. Each module uses an external
power supply unit supplied with the module. A locale specific power cord for the PSU must be ordered separately.
If being rack mounted, these units use the IP500 rack mounting kit. They can be wall mounted using the new wall
mounting kit V2.
· Systems running in IP Office Basic Edition - Quick Mode mode support up to 8 external expansion modules so long
as the system extensions limit is not exceeded.
· IP500 Digital Station Module
Provides, depending on variant, an additional 16 or 30 DS ports for
supported Avaya DS digital phones .
· IP500 Digital Station A Module
Provides, depending on variant, an additional 16 or 30 TCM ports for supported
Avaya TCM digital phones . Supported by IP500 V2 only.
· IP500 Phone Module
Provides, depending on variant, an additional 16 or 30 PHONE ports for
analog phones.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
1.5 Power Supplies and Cables
All IP Office control units and external expansion modules either have an internal power supply unit or are supplied with
an external power supply unit.
1.5.1 Power Supplies
The IP500 and IP500 V2 control units have an internal power supply unit and so only require a suitable locale specific
power cord and a power outlet that includes a switch. Note that if the power cord includes an earth lead, the power
outlet must be connected to a protective earth.
External expansion modules are all supplied with an external power supply unit (PSU). These PSUs include an integral 1.5
meter lead for connection to the control unit or expansion module. A power cord for connection from the PSU to the
power outlet is not included as this varies by locale. The appropriate power cord must be ordered separately or sourced
locally.
Additional power supply units are required for 4450, EU24, XM24 and T3 DSS add-on modules and may also be required
for Avaya IP phones.
Area
Type
Used on:
Connector Type
IP Office Control
Units and
External
Expansion
Modules
40W PSU
Analog, Digital Station V1, Phone V1.
IEC60320 C7
60W Earthed
PSU
IP400 Digital Station V2, IP400 Phone V2, IP400 So8, IP500
Phone 30, IP500 Digital Station 30, IP500 Digital Station
16A, IP500 Digital Station 30A.
IEC60320 C13
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
System Overview: Power Supplies and Cables
1.5.2 Power Supply Cords
Each control unit and expansion module requires a switched power outlet socket rated at 110-240V ac, 50-60Hz.
Connection from that power outlet socket requires an appropriate locale specific power cord which is not supplied with the
unit and must be ordered separately. Note that if the power cord includes an earth lead, the power outlet must be
connected to a protective earth.
Power cords must not be attached to the building surface or run through walls, ceilings, floors and similar openings.
Installation measures must be taken to prevent physical damage to the power supply cord, including proper routing of the
power supply cord and provision of a socket outlet near the fixed equipment or positioning of the equipment near a socket
outlet.
For locales not detailed below an appropriate power cord must be obtained locally.
Power Cord Type
Power Outlet Plug Type
Locales
SAP Codes
Earthed Power Cords (IEC60320 C13)
Control Units
· IP500 V2.
· IP500.
IP400 External Expansion Modules
· Digital Station V2.
· Phone V2.
IP500 External Expansion Modules
· BRI So8.
· Digital Station 16/30.
· Phone 16/30.
CEE7/7 (Schuko)
Europe and
South Africa.
700289762
BS1363
Czech Republic,
Ireland, United
Kingdom.
700289747
NEMA5-15P / CS22.2
No.42
North, Central
and South
America.
700289770
Unearthed Power Cord (IEC60320 C7)
IP400 External Expansion Modules
· Analog.
· Digital Station V1.
· Phone V1.
IP500 External Expansion Modules
· Analog Trunk 16.
CEE7/16 (Europlug)
Europe and
South Africa.
700213382
BS1363
Czech Republic,
Ireland, United
Kingdom.
700213374
NEMA1-15
North, Central
and South
America.
700213390
Korea.
700254519
*Older units were supplied with a 40W unearthed PSU and required an IEC60320 C7 power cord.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
1.5.3 Power Supply Backup
The use of an Uninterrupted Power Supply (UPS) with any telephone system is strongly recommended. Even at sites that
rarely lose electrical power, that power may occasionally have to be switched off for maintenance of other equipment. In
addition, most UPSs also provide an element of power conditioning, reducing spikes and surges.
The capacity of UPS systems and the total equipment load the UPS is expected to support are usually quoted in VA. Where
equipment load is quoted in Watts, multiply by 1.4 to get the VA load.
The calculation of how much UPS capacity is required depends on several choices.
· What equipment to place on the UPS?
Remember to include server PCs such as the voicemail. It is recommended that the total load on a new UPS is
never greater than 75% capacity, thus allowing for future equipment.
· How many minutes of UPS support is required?
Actual UPS runtime is variable, it depends on what percentage of the UPSs capacity the total equipment load
represents. For example, a 1000VA capacity UPS may only support a 1000VA (100%) load for 5 minutes. This
relationship is not linear, the same UPS would support a 500VA (50%) load for 16 minutes. Therefore the lower the
percentage of capacity used, the increasingly longer the UPS runtime, typically up to 8 hours maximum. Remember
also that for most UPS's the ratio of discharge to full recharge time is 1:10.
· How many output sockets does the UPS provide?
Multiple UPS units may be required to ensure that every item of supported equipment has its own supply socket.
Example Values
The dominate factor in the power consumption of an IP Office system is the telephones attached to the control unit and
any external expansion modules. This does not include IP telephones which require their own separate power supplies. If
any server PCs are being used by the system, the requirements of those PCs should also be included in the assessment.
Similarly support for adjunct systems such as DECT should be considered.
When calculating the maximum power consumption per phone, the following are typical values:
· ETR: 2.2W per phone.
· TCM (M-Series and T-Series): 2W per phone.
· 1400: 1.1W per phone.
· 4400 Series: 2.2W per phone.
· 5400: 1.6W per phone.
· 9500: 1.3W per phone.
Assuming a fully populated control unit and fully populated external expansion modules:
· IP500 V2 Control Unit: 115W (assumes 4 x 8 TCM phones and 4 trunk daughter cards).
· IP500 Digital Station 16 External Expansion Module: 31W (assumes 5400 Series phones)
· IP500 Digital Station 30 External Expansion Module: 56W (assumes 5400 Series phones)
· IP500 DS16A Digital Station RJ21 External Expansion Module: 34W
· IP500 DS30A Digital Station RJ21 External Expansion Module: 60W
· IP500 Analog Trunk Module 16 External Expansion Module: 8.8W
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
System Overview: Power Supplies and Cables
1.5.4 Cabling and Cables
The IP Office systems are designed primarily for use within an RJ45 structured cabling system using CAT3 unshielded
twisted-pair (UTP) cabling and RJ45 sockets.
A structured cabling system is one where cables are run from a central RJ45 patch panel in the communications/data room
to individual RJ45 sockets at user locations. All wires in each cable between the patch panel and the desk socket are
connected straight through. This arrangement allows devices connected at the patch panel to be swapped to match the
type of device that needs to be connected at the user socket. For example, making one user socket a phone port and
another user socket a computer LAN port, without requiring any rewiring of the cables between the patch panel and the
user location.
· Traditional IDC Punchdown Wiring Installations
Where necessary, the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring
systems using punch-block connectors. This type of installation should be performed by an experienced wiring
technician.
· Trunk Connections
The majority of IP Office trunk ports use RJ45 connectors for acceptance of an RJ45-to-RJ45 cable. However,
connection at the line provider's end may require use of a different plug type in order to match the line providers
equipment.
· RJ11 Phone Connectors
Many phones use RJ11 sockets and are supplied with RJ11-to-RJ11 cables. RJ11 plugs can be inserted into RJ45
sockets and in many case the connection will work. However this is not recommended or supported as the
connection lock is not truly positive and may become disconnected. An RJ45-to-RJ11 cable is available for these
connections.
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Standard IP Office Cables
The following are Avaya standard cables available for use with IP Office systems. The maximum length is applicable if the
standard Avaya cable is replaced with an alternate cable.
Cable
Description
SAP Code
Standard
Length
Maximum
Length
9-Way DTE Cable
Connects to control unit RS232 DTE port. 9Way D-type plug to 9-way D-type socket.
–
2m/6'6''.
2m/6'6''.
Structured Cabling DS Line
Cable
Connects from RJ45 sockets to RJ11 socketed
DS and analog phones.
TT700047871
4m/13'2''.
See table
below.
BRI/PRI Trunk Cable
Connects BRI/PRI trunk ports to the line
provider's network termination point. RJ45 to
RJ45. Red.
700213440
3m/9'10''.
–
Expansion Interconnect
Cable
Connects the control unit to expansion
modules. RJ45 to RJ45. Blue.
700213457
1m/3'3''.
1m/3'3''.
LAN Cable
Connects from IP Office LAN ports to IP
devices. RJ45 to RJ45. Grey.
700213481
3m/9'10''.
100m/328'.
The table below details the maximum total cable distances for DS and analog extensions using different cable types.
Telephone
Unshielded Twisted-Pair (UTP) - 50nf/Km
CW1308
AWG22
(0.65mm)
AWG24
(0.5mm)
AWG26
(0.4mm)
1400 Series
1200m/3937'.
1000m/3280'.
670m/2200'.
400m/1310'.
9500 Series
1200m/3937'.
1000m/3280'.
670m/2200'.
400m/1310'.
TCM (without power
booster)
–
305m/1000'
–
–
" (with power
booster)
–
790m/2600'
–
–
Analog Phones
1000m/3280'.
1000m/ 3280'.
400m/1640'.
800m/2620'.
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15-601042 Issue 24i (20 December 2011)IP Office 8.0
System Overview: Power Supplies and Cables
1.5.5 Grounding
All IP Office control units and external expansion modules must be connected to a functional ground. Where the unit is
connected to a power outlet using a power cord with an earth lead, the power outlet must be connected to a protective
earth.
Use of ground connections reduces the likelihood of problems in most telephony and data systems. This is especially
important in buildings where multiple items of equipment are interconnected using long cable runs, for example phone and
data networks.
In some cases, such as ground start trunks, in addition to being a protective measure, this is a functional requirement for
the equipment to operate. In other cases it may be a locale regulatory requirement and or a necessary protective step, for
example areas of high lightning risk.
· WARNING
During installation do not assume that ground points are correctly connected to ground. Test ground points before
relying on them to ground connected equipment.
The ground point on IP Office control units and external expansion modules are marked with a or symbol. Ground
connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional ground or green and
yellow sleeve for a protective ground.
· Additional protective equipment
In addition to grounding, additional protective equipment will be required in the following situations. Refer to "Out
of Building Telephone Installations ".
· On any Digital Station or Phones external expansion module connected to an extension located in another
building.
· In the Republic of South Africa, on all Analog Trunk external expansion modules (ATM16) and on any control
units containing an analog trunk cards (ATM4/ATM4U).
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1.5.6 Lightning Protection/Out-of-Building Connections
The following are the only supported scenarios in which wired extensions and devices outside the main building can be
connected to the IP Office system. In these scenarios, additional protection, in the form of protective grounding and surge
protectors, must be fitted.
· WARNING
The fitting of additional protection does not remove the risk of damage. It merely reduces the chances of damage.
· Cables of different types, for example trunk lines, phone extensions, ground and power connections, should be kept
separate.
· All cabling between buildings should be enclosed in grounded ducting. Ideally this ducting should be buried.
· A Primary Protection Box must be provided at the point where the cables enter the building. This should be three
point protection (tip, ring and ground). Typically this would be gas tube protection provided by the local telephone
company. The ground wire must be thick enough to handle all the lines being affected by indirect strike at the same
time.
Connection Type
Protection Device Type
Requirement
Analog Phone Extensions
Phones External expansion
module (POT or PHONE )
ports only.
IP Office Barrier Box
Supports a single connection.
Maximum of 16 on any expansion
module.
· Connection from the expansion module to the
phone must be via a surge protector at each end
and via the primary protection point in each
building.
· The IP Office expansion module and control unit
and IROB devices must be connected to the
protective ground point in their building.
· The between building connection must be via
earthed ducting, preferable underground. The cable
must not be exposed externally at any point.
DS Phone Extensions
External expansion module DS
ports only.
ITWLinx towerMAX DS/2
Supports up to 4 connections.
(This device was previously
referred to as the Avaya 146E).
TCM Phone Extensions
None
Currently not supported.
Analog Trunks
ITWLinx towerMAX CO/4x4
Supports up to 4 two-wire lines.
(This device was previously
referred to as the Avaya 146C).
For installations in the Republic of South Africa, the
fitting of surge protection on analog trunks is a
requirement.
For other locations where the risk of lightning strikes
is felt to be high, additional protection of incoming
analog trunks is recommended.
External Output Switch
ITWLinx towerMAX SCL/8
(This device was previously
referred to as the Avaya 146G)
Connections from an IP Office Ext O/P port to an
external relay device must be via a surge protector.
The towerMAX range of devices are supplied by ITWLinx (http://www.itwlinx.com).
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System Overview: Power Supplies and Cables
1.6 Wall and Rack Mounting
All the IP Office control units are designed to be free-standing. On systems with external expansion modules, the control
unit and modules are intended to be stacked.
Using additional option mounting kits, some systems can be wall or rack mounted.
Control/Expansion Unit
Wall Mount
Rack
Mount
IP500 V2 Control Unit
IP500 External Expansion Modules
Wall Mounting
IP500, IP500 V2 control units and IP500 external expansion modules can be wall mounted. To do this, a wall mounting kit
is required in addition to suitable wall fixings. Wall mounting is not supported for IP400 external expansion modules.
In addition to the existing environmental requirements for an IP Office system, the following additional requirements
apply when wall mounting a unit:
· The wall surface must be vertical, flat and vibration free. Attachment to temporary walls is not supported.
· Only the screws provided with the mounting kit should used to attach the brackets to the control unit.
The following wall mounting kits exist.
· IP500 Wall Mounting Kit V2 (SAP Code 700500923)
This kit can be used for wall mounting an IP500 or IP500 v2 control unit and IP500 external expansion modules.
This kit incorporates cable routing at the front and rear of the unit. For control units it allows orientation of the
control unit base card slots to the left or to the right.
· IP500 Wall Mounting Kit (SAP Code 700430150)
This old design of wall mounting kit can be used for wall mounting an IP500 or IP500 V2 control units only. It does
not provide any cable routing and requires the control unit to be mounted with the base card slots to the right
only.
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Rack Mounting
All IP Office control units and external expansion modules can be rack mounted into standard 19" rack systems. Each unit
requires a 2U slot space within the rack. Rack mounting requires an IP400 or IP500 rack mounting kit for each control unit
and external expansion module.
Where IP Office systems are being rack mounted, the effect of conditions within the rack cabinet must be considered. For
example the rack temperature may be above the room temperature and airflow within the rack will be restricted. The
environmental requirements for the individual IP Office units are still applicable inside the rack cabinet.
Note that the new IP500 Wall Mounting Kit V2 can also be used for rack mounting of units.
IP500 Rack Mounting Kit
· IP500 Rack Mounting Kit (SAP 700429202)
This kit contains all the components required for the rack mounting of
a single IP500 V2 control unit, IP500 control unit or IP500 external
expansion module. This includes screws for fixing of the brackets to
the module, bolts for securing the module in the rack and cable tidy
brackets.
IP400 Rack Mounting Kit
· IP400 Rack Mounting Kit (SAP 700210800)
This kit contains all the components required for the rack mounting of
a single control unit or expansion module. This includes screws for
fixing of the brackets to the module and bolts for securing the module
in the rack.
Barrier Box Rack Mounting Kit
· Barrier Box Rack Mounting Kit (SAP 700293905)
Barrier boxes must be used for out-of-building analog phone
extensions . This bracket allows up to 8 IP Office barrier boxes to
be rack mounted and simplifies the number of connections to the
protective ground point in the rack. This kit must be used when more
than 3 barrier boxes are in use and supports a maximum of 16
barrier boxes for a single external expansion module.
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System Overview: Wall and Rack Mounting
1.7 Feature Keys and Licenses
A feature key is required for licensed features.
· IP500 V2 Avaya SD Card
Inserts into the System slot on the rear of an IP500 V2 control unit. This card is required even if not
using any IP Office licenses.
Various IP Office features and applications require entry of license keys into the system's configuration. The license keys
are unique 32-character codes based on the feature being activated and the serial number of the feature key dongle
installed with the IP Office system.
The serial number is printed on the feature key dongle and prefixed with FK. It can also be viewed in the system
configuration using IP Office Manager.
· For IP500 V2 systems, the feature key dongle takes the form of an SD card inserted into the control unit. The card is a
mandatory item for these systems even if they use no licensed features.
When a license key is entered into the IP Office configuration, the following information is shown.
· Status
The status, which is Unknown until the configuration file is sent back to the IP Office system.
· Unknown
This status is shown for licenses that have just been added to the configuration shown in IP Office Manager.
Once the configuration has been sent back to the IP Office and then reloaded, the status will change to one of
those below.
· Valid
The features licensed can be configured and used.
· Invalid
The license was not recognized. It did not match the serial number of the Feature Key.
· Dormant
The license is valid but is conditional on some other pre-requisite that is not currently meet.
· Obsolete
The license is valid but is one no longer used by the level of software running on the system.
· Expired
The license has gone past its expiry date.
· License
The name of the licensed feature. This may differ from the ordered RFA name.
· Instances
Depending on the license, this may be the number of ports enabled or number of simultaneous users of the
licensed feature. Sometime the number of instances is specified in the license name.
· Expires
Most purchased licenses have no expiry setting. For some features, trial licenses may be available which will have
an expiry date.
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1.8 IP Office Phones
IP Office Release 8.0 supports the following phones and phone add-ons. Availability may depend on location and may be
subject to local restrictions.
Enhanced Tip and Ring (ETR Port)
These phones are only supported on an ETR6 card in a IP500 V2 systems. They are only supported in IP Office Basic
Edition - PARTNER® Mode and IP Office Basic Edition - Quick Mode systems running a North American locale. They are not
supported in IP Office Basic Edition - Norstar Mode and IP Office Essential Edition and on any system running A-Law
companding.
· ETR Series:
ETR6 , ETR6D , ETR18 , ETR18D , ETR34D (ETR 34D phones limited to a maximum of 2 per card
and 4 in total)
· PARTNER DECT:
3910 , 3920
Digital Station (DS Port)
These digital stations connect to the IP Office via DS ports. They are supported by all IP Office modes.
· 1400 Series:
1403 , 1408 , 1416
· 9500 Series:
9504 , 9508
Digital Station (TCM Port)
These digital stations connect to the IP500 V2 IP Office system via TCM ports. The following are supported in IP Office
Basic Edition - Quick Mode mode.
· 4100 Series:
4135, 4136, 4145, 4145EX, 4146, 4146EX - Connection to IP Office TCM ports via a Digital Mobility Solution
system.
· 7400 Series:
7420, 7430, 7434, 7439, 7440, 7444, 7449 - Connection to IP Office TCM ports via a Digital Mobility Solution
system.
· ACU:
Audio Conferencing Unit
· M-Series:
MT7100 , MT7100N , MT7208 , MT7208N , M7310 , M7310N , M7324 , M7324N .
· T-Series:
T7000 , T7100 , T7208 , T7316 , T7316E , T7406 , T7406E
Analog Telephones
Analog phones and devices connect to PHONE ports with the IP Office system. However due to the variety of analog
phones and device available no guarantee of operation is given. It is the responsibility of the IP Office installer and
maintainer to test and verify the operation of proposed analog equipment.
· 6200 Series:
6211, 6219, 6221 (North America).
· Interquartz Gemini:
9330-AV, 9335-AV, 9281-AV (Europe, Middle East, Africa, Asia-Pacific).
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190 190
224
187 188 189
191 192
210
210
193
197 197 198 198 199 199 200 200
201 201 202 203 204 205 205
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System Overview: IP Office Phones
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1.9 SIP Trunks
The IP Office Basic Edition - Quick Mode mode can support SIP trunks through its LAN connection. These are configured
using IP Office Manager, they cannot be managed through phone based administration.
In order to support SIP trunks, the system must include the following resources:
· SIP Trunk Licenses
These licenses are used to configure the number of simultaneous SIP trunk calls supported, up to a maximum of
20. A IP Office Basic Edition - Quick Mode mode system supports 3 channels without licenses.
· Voice Compression Channels
These are required to convert between the audio compression methods used for IP telephony and those used for
analog and digital trunks. Each IP500 Combination card, up to a maximum of 2 cards, installed in the system
provides 10 voice compression channels for the system. One voice compression channel is used for each SIP call.
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System Overview: SIP Trunks
1.10 Supported Country Locales
When a new or defaulted system's configuration is first opened in Manager, the value set in the Locale field should always
be checked and changed if necessary. The system's Locale sets factors such as the default ringing patterns and caller
display settings. The locale also controls the language that a voicemail server will use for prompts.
The locales supported in IP Office Basic Edition - Quick Mode are:
· Argentina
· Australia
· Bahrain
· Belgium
· Brazil
· Canada
· Chile
· China
· Colombia
· Denmark
· Egypt
· Finland
· France
· Germany
· Greece
· Hong Kong
· Hungary
· Iceland
· India
· Italy
· Korea
· Kuwait
· Mexico
· Morocco
· Netherlands
· New Zealand
· Norway
· Oman
· Pakistan
· Peru
· Poland
· Portugal
· Qatar
· Russia
· Saudi Arabia
· Singapore
· South Africa
· Spain
· Sweden
· Switzerland
· Taiwan
· Turkey
· United Arab Emirates
· United Kingdom
· United States
· Venezuela
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1.11 Training
Avaya University provides a wide range of training courses for IP Office and its associated applications. This includes
courses necessary for IP Office resellers to become Avaya Authorized Channel Partners and for individuals to achieve IP
Office certification.
Details of courses can be found on the Avaya University web site (http://www.avaya-learning.com). The site can be used
to check course availability and to book course. It also includes on-line courses and on-line course assessments. The site
requires users to setup a user name and password in order to track their personal training record.
1.12 Web Sites
Information to support the IP Office can be found on a number of web sites.
· Avaya (http://www.avaya.com)
The official web site for Avaya. The front page also provides access to individual Avaya web sites for different
countries.
· Avaya Enterprise Portal (http://partner.avaya.com)
This is the official web site for all Avaya Business Partners. The site requires registration for a user name and
password. Once accessed, the site portal can be individually customized for what products and information types
you wish to see and to be notified about by email.
· Avaya Support (http://support.avaya.com)
Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office
CD images are available from this site and updated core software .bin files.
· Avaya IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase)
Access to an on-line regularly updated version of the IP Office Knowledge Base.
· Avaya University (http://www.avaya-learning.com)
This site provides access to the full range of Avaya training courses. That includes both on-line courses, course
assessments and access to details of classroom based courses. The site requires users to register in order to
provide the user with access to details of their training record.
· Avaya Community (http://www.aucommunity.com)
This is the official discussion forum for Avaya product users. However it does not include any separate area for
discussion of IP Office issues.
· Other Non-Avaya Web Sites
A number of third-party web forums exist that discuss IP Office. These can act as useful source of information
about how the IP Office is used. Some of these forums require you to be a member and to register. These are not
official Avaya forums and their content is not monitored or sanctioned by Avaya.
· Tek-Tips (http://www.tek-tips.com)
· IP Office Info (http://www.ipofficeinfo.com)
· Yahoo Groups (http://groups.yahoo.com/group/ipoffice)
· PBX Tech (http://www.pbxtech.info/forumdisplay.php?f=8)
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System Overview: Web Sites
1.13 Emergency and Power Failure Ports
IP Office systems can provide 2 types of analog extension power failure ports. These are:
Type
Description
Provided By:
Switching Power
Failure Ports
During normal IP Office operation these ports
can be used for normal analog phone
connection.
During power failure the port is directly
connected to an analog trunk port.
· IP500 Analog Phone 8 Card
When an IP500 Analog Phone 8 base card is
fitted with an IP500 Analog Trunk daughter
card, during power failure extension port 8 is
connected to analog trunk port 12.
· IP500 ATM Combination Card
On this card, during power failure, extension
port 8 is connected to analog trunk port 12.
Emergency Only Power
Failure Ports
During normal IP Office operation these ports
cannot be used.
During power failure the port is directly
connected to an analog trunk port.
· IP500 Analog Trunk Daughter Card
Regardless of the IP500 card hosting it,
during power failure pins 4 and 5 of port 12
are connected to pins 7 and 8.
· IP400 ATM16 External Expansion
Module
This external expansion module has two
ports, PF1 and PF2, on its rear. During
power fail conditions, PF1 is internally
connected to ANALOG port 1 on the module,
PF2 is internally connected to ANALOG port
2 on the same module.
· IP500 ETR6 Card
On this card, during normal operation
extension ports 7 and 8 are not useable.
However, if the card is fitted with an IP500
Analog Trunk daughter card, during power
failure extension ports 7 and 8 are
connected to analog trunk port 12.
In all cases these only work with loop-start analog trunks. Any phones connected to these ports should be clearly labeled
as power fail extensions in accordance with the appropriate national and local regulatory requirements.
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Installation Requirements
Chapter 2.
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2. Installation Requirements
2.1 Environmental Requirements
The planned location must meet the following requirements. If being installed into a rack system, these are requirements
for within the rack:
1.
o Temperature: 0°C to 40°C / 32°F to 104°F.
2.
o Humidity: 10% to 95% non-condensing.
3.
o Check there are no flammable materials in the area.
4.
o Check there is no possibility of flooding.
5.
o Check that no other machinery or equipment needs to be moved first.
6.
o Check that it is not an excessively dusty atmosphere.
7.
o Check that the area is unlikely to suffer rapid changes in temperature and humidity.
8.
o Check for the proximity of strong magnetic fields, sources of radio frequency and other electrical interference.
9.
o Check there are no corrosive chemicals or gasses.
10.
o Check there is no excessive vibration or potential of excessive vibration, especially of any mounting surface.
11.
o Check that where telephones are installed in another building, that the appropriate protectors and protective
grounds are fitted (see Out of Building Telephone Installation ).
12.
o Check there is suitable lighting for installation, system programming and future maintenance.
13.
o Check that there is sufficient working space for installation and future maintenance.
14.
o Ensure that likely activities near the system will not cause any problems, e.g. access to and maintenance of any
other equipment in the area.
15.
o Where ventilation holes are present on any of the IP Office units, those holes should not be covered or blocked.
16.
o The surface must be flat horizontal for free-standing or rack mounted installations.
Wall Mounting
In additional to the requirements above, the following are applicable to IP Office units that support wall mounting.
1.
Units must only be mounted onto permanent wall surfaces.
2.
The surface must be vertical and flat.
3.
Orientation of the unit must be as shown in the section on IP500 Wall Mounting .
4.
The appropriate Avaya wall mounting kits must be used.
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire,
electric shock and injury to persons, including the following:
1.
Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet
basement or near a swimming pool.
2.
Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning.
3.
Do not use the telephone to report a gas leak in the vicinity of the leak.
4.
Use only the power cord and batteries indicated in this manual.
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Installation Requirements: Environmental Requirements
2.2 Space Requirements
IP Office control units and modules are designed to be installed either in a free-standing stack or into a 19" rack system.
Rack installation requires a rack mounting kit for each control unit and expansion module.
· Cable Clearance
Clearance must be provided at the front and rear of all modules for cable access and feature key dongle connection.
· On IP400 systems, allow a minimum clearance of 75mm (3 inches).
· On IP500 and IP500 V2 systems allow a minimum clearance of 90mm (3.5 inches).
· Additional Clearance
Care should be taken to ensure that the positioning of the modules does not interrupt air flow and other factors that
may affect environmental requirements . This is especially important on IP500 and IP500 V2 control units which
have ventilation slots at the side.
· Cable Access
Power cords must not be attached to the building surface or run through walls, ceilings, floors and similar openings.
Installation measures must be taken to prevent physical damage to the power supply cord, including proper routing
of the power supply cord and provision of a socket outlet near the fixed equipment or positioning of the equipment
near a socket outlet.
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2.2.1 IP500 and IP500 V2 Control Units
The ventilation slots on the rear and sides should not be covered or blocked.
2.2.2 External Expansion Modules
The dimensions below are applicable to all IP Office external expansion modules.
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Installation Requirements: Space Requirements
2.2.3 Wall Mounting
IP500, IP500 V2 control units and IP500 external expansion modules can be wall mounted. To do this, a wall mounting kit
is required in addition to suitable wall fixings. Wall mounting is not supported for IP400 external expansion modules.
In addition to the existing environmental requirements for an IP Office system, the following additional requirements
apply when wall mounting a unit:
· The wall surface must be vertical, flat and vibration free. Attachment to temporary walls is not supported.
· Only the screws provided with the mounting kit should used to attach the brackets to the control unit.
The following wall mounting kits exist.
· IP500 Wall Mounting Kit V2 (SAP Code 700500923)
This kit can be used for wall mounting an IP500 or IP500 v2 control unit and IP500 external expansion modules.
This kit incorporates cable routing at the front and rear of the unit. For control units it allows orientation of the
control unit base card slots to the left or to the right.
· IP500 Wall Mounting Kit (SAP Code 700430150)
This old design of wall mounting kit can be used for wall mounting an IP500 or IP500 V2 control units only. It does
not provide any cable routing and requires the control unit to be mounted with the base card slots to the right
only.
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Wall Mounting Kit V2
Wall Mounting Kit V1
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Installation Requirements: Space Requirements
2.2.4 Rack Space Requirements
All IP Office control units and external expansion modules can be rack mounted into standard 19" rack systems. Each unit
requires a 2U slot space within the rack. Rack mounting requires an IP400 or IP500 rack mounting kit for each control unit
and external expansion module.
Where IP Office systems are being rack mounted, the effect of conditions within the rack cabinet must be considered. For
example the rack temperature may be above the room temperature and airflow within the rack will be restricted. The
environmental requirements for the individual IP Office units are still applicable inside the rack cabinet.
Note that the new IP500 Wall Mounting Kit V2 can also be used for rack mounting of units.
IP500 Rack Mounting Kit
· IP500 Rack Mounting Kit (SAP 700429202)
This kit contains all the components required for the rack mounting of
a single IP500 V2 control unit, IP500 control unit or IP500 external
expansion module. This includes screws for fixing of the brackets to
the module, bolts for securing the module in the rack and cable tidy
brackets.
IP400 Rack Mounting Kit
· IP400 Rack Mounting Kit (SAP 700210800)
This kit contains all the components required for the rack mounting of
a single control unit or expansion module. This includes screws for
fixing of the brackets to the module and bolts for securing the module
in the rack.
Barrier Box Rack Mounting Kit
· Barrier Box Rack Mounting Kit (SAP 700293905)
Barrier boxes must be used for out-of-building analog phone
extensions . This bracket allows up to 8 IP Office barrier boxes to
be rack mounted and simplifies the number of connections to the
protective ground point in the rack. This kit must be used when more
than 3 barrier boxes are in use and supports a maximum of 16
barrier boxes for a single external expansion module.
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Administration Software
Chapter 3.
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3. Administration Software
In order to install and maintain an IP Office system you must be familiar with using the following applications.
· IP Office Web Manager
For IP Office Release 8.0+, features of systems running in IP Office Basic Edition - Quick Mode mode can be
managed using a web browser.
· Phone Based Administration
For systems running in IP Office Basic Edition - Quick Mode mode, many features can be administered using phone
based administration from either of the first two extensions in the system.
· IP Office Manager
IP Office Manager is used to access all parts of the IP Office configuration. Different levels of access can be defined
to control which parts of the configuration Manager user can view and alter. Manager is also used to upgrade the
software files used by an IP Office system.
· System Status Application
The IP Office System Status application (SSA) is a reporting tool that provides a wide range of information about
the current status of an IP Office system. Its can report the available resources and components within the system
and details of calls in progress. Details of the number of alarms are recorded and the time date of the most recent
alarms. When required for diagnostics escalation, SSA is able to take a snap shot image of the IP Office system's
status including a copy of its current configuration. Use of SSA requires an IP Office service user name and
password that has been configured for System Status access in the IP Office's security settings.
· Monitor (System Monitor)
IP Office Monitor (also known as System Monitor) is a tool that can show all activity on the IP Office system in great
detail. As a consequence, interpretation of Monitor traces requires a high-level of data and telephony protocol
knowledge. However, all IP Office installers and maintainers must understand how to run Monitor when necessary
as Avaya may request copies of Monitor traces to resolve support issues.
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Administration Software:
3.1 Phone Based Administration
For systems running in IP Office Basic Edition - Quick Mode mode, many features can be administered using phone based
administration.
Some settings cannot be changed through phone based administration; for example IP address and SIP trunk settings.
Those settings are only used in conjunction with network systems for which it is assumed that IP Office Manager will be
used for system configuration.
Phone based administration is only possible using either of the first two extension in the system. The phone connected at
those positions also needs to be capable of being used for phone based admin.
· Supported phones are: ETR 18D, ETR 34D, M7310, M7310N, M7324, M7324N, T7316E, T7316, 1408 and 1416
phones.
· The card fitted into Slot 1 of the control unit must be the correct type to support the phones.
· For details, refer to the IP Office Basic Edition - Quick Mode Phone Based Administration manual.
3.2 Browser Based Administration - IP Office Web Manager
For IP Office Release 8.0+, IP Office Basic Edition - Quick Mode systems can be managed via web browser. This operation
is supported using a range of standard web browsers (Internet Explorer 8, Firefox 3.6+, Safari 4+ or Google Chrome).
Access to the system is via its IP address and then selecting the IP Office Web Management link. This documentation
covers the recommended initial configuration that can be done via web based management. Full use of web based
management is covered in the IP Office Basic Edition Web Base Management manual.
In order to use IP Office Web Manager, a number of criteria as listed below must be met. Most of these are applied
automatic to a new system installed with IP Office Release 8.0. However, for systems being upgraded to IP Office Release
8.0, additional upgrade steps may be required.
1.
The system must be running in IP Office Basic Edition - Quick Mode, IP Office Basic Edition - PARTNER® Mode or IP
Office Basic Edition - Norstar Mode mode. IP Office Web Manager is not used for other IP Office modes.
2.
The IP Office Web Manager files must be present on the System SD card. This can be done in a number of way:
· By selecting to include those files when prompted to do so while recreating the IP Office SD card using IP
Office Manager.
· By selecting Upload System Files when upgrading the system using IP Office Manager.
3.
The IP Office system security must allow IP Office Web Manager operation:
· This is done automatically for any new system installed with IP Office Release 8.0 or higher software.
· This is done automatically for any existing pre-IP Office Release 8.0 system during the upgrade if the system is
set to use the pre-IP Office Release 8.0 default password of password.
· For any system upgraded to IP Office Release 8.0 without first being set back to the default password, either:
· Using IP Office Manager:
1.
If not already done, select View | Advanced View.
2.
Select File | Advanced | Erase Security Settings (Default).
3.
From the Select IP Office dialog, select the required system and click OK.
4.
Enter the user name Administrator and the password for that account (by default for a pre-IP Office
Release 8.0 system: password).
5.
IP Office Manager will confirm if the action was successful or not.
· Default the system security settings using a DTE cable .
Defaulting the Security on a pre-8.0 IP Office Basic Edition System
In order to allow the security changes necessary for an existing system to support IP Office Web Manager after being
upgraded to IP Office Release 8.0 or higher, the system must be reset to the default password before being upgraded.
This can be done using IP Office Manager or phone based administration.
Using IP Office Manager
1.
Start IP Office Manager and receive the configuration from the IP Office system.
2.
On the Manager home page, select Change Remote / Administration Password.
3.
Enter password, the pre-8.0 default, and click OK.
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Using Phone Based Administration
Refer to the IP Office Basic Edition - Quick Mode Phone Based Administration manual. The system administration
function #730 is used to set the security password. This function should be used to set the password back to
password.
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Administration Software: Browser Based Administration - IP Office Web Manager
3.3 Administration Suite Applications
While initial configuration of the system can be done using web based management or phone based administration, an
installer should be familiar with the applications in the IP Office Administration suite. This is a set of Windows applications
for configuration, maintenance and monitoring of an IP Office system.
3.3.1 Installing the Admin Applications
The IP Office Administration suite consists of a number of applications for IP Office installers and
maintainers.
· o System Monitor - Install
· o Manager - Install
· o System Status Application - Install
· o Call Status - Optional
This software is not supported with IP Office Release 8.0 systems. It is provided only for
the maintenance of older systems.
Requirements
· o IP Office Release 8.0 User/Admin DVD Set (2) (700502042)
Alternatively the IP Office Administrator Applications suite can be downloaded from Avaya's support website (
http://support.avaya.com).
· o Windows PC Requirements
This should meet the requirements of the administrator applications being installed. The specification below are the
minimum requirements for IP Office Manager. If other applications are to be installed on the PC then their individual
requirements should also be meet.
Requirement
Minimum
Recommended
Processor
600MHz Pentium or AMD Opteron, AMD
Athlon64, AMD Athlon XP.
800MHz Pentium or AMD Opteron, AMD
Athlon64, AMD Athlon XP.
RAM
128MB
256MB
HD Space
1GB - 800MB for .NET2, 200MB for Manager.
1.4GB - 800MB for .NET2, 600MB for the full
IP Office Admin suite.
Display
800 x 600 - 256 Colors
1024 x 768 - 16-bit High Color
Operating
System
Supported on Windows XP Pro, Windows Vista, Windows 7, Windows 2003 and Windows
2008.
· 32-bit and 64-bit versions are supported.
· Vista support is only on Business, Enterprise and Ultimate versions.
· Windows 7 support is only on Professional, Enterprise and Ultimate versions.
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Installing the IP Office Admin Applications
1.
Using the Add or Remove Programs option in the Windows Control Panel, check that the PC does not already
have a version of the IP Office Admin suite installed.
· If 'yes' and the suite is a pre-IP Office 3.2 version, remove the existing IP Office Admin suite via Add/Remove
Programs.
· If the existing suite is IP Office 3.2 or higher, it is possible to upgrade without removing the previous
installation. However, if the system already has a USB Feature Key, the key should be removed prior to
upgrading and then reinserted and the PC restarted.
2.
Insert the IP Office Administrator Applications DVD. Select the option for the IP Office Administration Suit. A folder
window will display the installation files for the administration suite.
3.
Double-click on setup.exe.
4.
Select the language you want to use for the installation process. This does not affect the language used by Manager
when running. Click Next >.
5.
Select who should be able to run the Admin Suite applications. Click Next >.
6.
If required select the destination to which the applications should be installed. We recommend that you accept the
default destination. Click Next >.
7.
The next screen is used to select which applications in the suite should be installed. Clicking on each will display a
description of the application. Click on the next to each application to change the installation selection. When you
have selected the installations required, click Next >.
8.
Ensure that at minimum System Monitor and Manager are selected. Click Next >.
9.
Click Install.
10.
Installation of Windows .Net2 components may be required. If dialogs for this appear, follow the prompts to
install .Net.
11.
If requested, reboot the PC.
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Administration Software: Administration Suite Applications
3.3.2 Installer PC Connection
During installation it is recommended that the IP Office control unit is started
without it being connected to any network. That ensure that the IP Office
defaults to a known set of IP address settings.
If the IP Office is started connected to a network with a DHCP server. The
programming PC will need to be connected to the same network as either a
DHCP client or with an IP address valid for that network.
This section covers connecting your installation PC directly to the IP Office
control unit.
Requirements
· o IP Office Administration PC
A Windows PC with the IP Office Administrator Application suite installed
.
· o LAN Cable
Direct Connection to a Defaulted IP Office Control Unit
1.
The default address for an IP Office control unit LAN port is 192.168.42.1/255.255.255.0. To directly connect a PC,
change the TCP/IP properties for the PCs LAN port to the following:
Fixed IP address
192.168.42.203
Subnet mask
255.255.255.0
Default gateway
192.168.42.1.
· While setting the PC to be a DHCP client could be used, this is not recommended for performing more
advanced functions such as firmware upgrades.
2.
Connect the LAN cable from the PCs LAN port the LAN or LAN1 port on the IP Office control unit.
3.
Check that the orange LED lamp on the IP Office LAN port is on. The green LED may also be flickering as it indicates
traffic across the LAN connection.
4.
To test the connection before running Manager or System Status Application:
· Select Start | Run and enter cmd.
· In the command window that appears enter ping 192.168.42.1. The results should show a number of ping
replies from the IP Office. This confirms basic communication between the Manager PC and the IP Office.
· If there are no ping replies enter ipconfig. The results should list the IP address settings of the Manager PC as
required above. If they do enter exit and check the cable connection.
5.
You can now start Manager , System Status or System Monitor .
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3.3.3 Starting IP Office Manager
IP Office Manager is used to access all parts of the IP Office configuration.
Manager can also be used to upgrade the software files used by an IP Office
system.
Requirements
· o IP Office Administration PC
A Windows PC with the IP Office Administrator Application suite installed
.
· o LAN Cable
1.
Select Start | Programs | IP Office | Manager.
2.
If the PC has firewall software installed, you may be prompted as to whether you want to allow this program to
access the network. Select Yes or OK.
3.
Select File | Open Configuration from the menu bar.
4.
The Select IP Office window appears. After a few seconds it should list the IP Office control unit. The default name
used for a newly installed IP Office control unit is its MAC address.
· If the system required was not found, the address used for the search can be changed. Enter or select the
required address in the Unit/Broadcast Address field and then click Refresh to perform a new search.
5.
Click the check the box next to the system and then click OK.
6.
The name and password request is displayed. The name and password must match one of those setup through the
security settings. For a IP Office Basic Edition - Quick Mode mode system, the default name and password for
configuration access are Administrator and Administrator.
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Administration Software: Administration Suite Applications
3.3.4 Starting System Status
The IP Office System Status application (SSA) is a reporting tool that provides a
wide range of information about the current status of an IP Office system. Its can
report the available resources and components within the system and details of
calls in progress. Details of the number of alarms are recorded and the time date
of the most recent alarms.
When required for diagnostics escalation, SSA is able to take a snap shot image of
the IP Office system's status including a copy of its current configuration. Use of
SSA requires an IP Office service user name and password that has been
configured for System Status access in the IP Office's security settings.
Requirements
· o IP Office Administration PC
A Windows PC with the IP Office Administrator Application suite installed
.
· o LAN Cable
1.
There are several methods that can be used to start the IP Office System Status application.
· On a PC where System Status has been installed, select Start | Programs | IP Office | System Status.
· If Manager is also installed and is running, select File | Advanced | System Status.
· For IP500 V2 controls units, start a web browse and enter the IP address of the control unit. Select the link for
the System Status Application.
2.
Once System Status has started, it will request the details of the IP Office system to which you want it to connect.
· Control Unit IP Address
Enter the IP address of the IP Office control units LAN interface or use the drop down to select a previously
used address..
· Local IP Address
If the PC has more than one IP address assigned to its network card or multiple network cards, the address to
use can be selected if necessary.
· User Name/Password
Enter the same user name and password as used for IP Office Manager.
· Auto Reconnect
If selected, System Status will attempt to reconnect using the same settings if connection to the IP Office is
lost.
3.
Enter the required details for the IP Office and click Logon.
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3.3.5 Starting Monitor
IP Office Monitor (also know as System Monitor) is a tool that can show all activity
on the IP Office system in great detail. As a consequence, interpretation of
Monitor traces requires a high-level of data and telephony protocol knowledge.
However, all IP Office installers and maintainers must understand how to run
Monitor when necessary as Avaya may request copies of Monitor traces to resolve
support issues.
Requirements
· o IP Office Administration PC
A Windows PC with the IP Office Administrator Application suite installed
.
· o LAN Cable
1.
Select Start | Programs | IP Office | Monitor.
2.
If System Monitor has been run before it will attempt to connect with the system which it monitored previously. If
otherwise or you want to monitor a different system use the steps below.
3.
Select File | Select Unit.
4.
Enter the IP Office IP address and password of the IP Office Control Unit you want to monitor.
· For an IP Office system, ensure that the Control Unit Type is set to IP Office.
5.
Click OK.
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IP500 V2 Installation
Chapter 4.
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4. IP500 V2 Installation
This installation process is a simple outline as installation requirements and processes will vary.
· In this process, all the IP Office hardware components are installed and connected without being switched on until
the end of the process. The control unit will then upgrade all the connected components, including phones, to the
appropriate level of firmware.
· Also when switched on, the system is not connected to the customers data network. This ensures that the control
unit will default to known default IP address settings (unless you have pre-loaded the System SD card with a
configuration file with different settings).
· Tools and Parts Required
Check that you have the tools and additional parts required.
· Documentation
Ensure that you have obtained and read all the relevant documentation.
· Unpacking
Check that all the required equipment has been delivered and that there is no damage.
· Install the Base Cards
Attach any trunk daughter cards to the IP500 base cards. Insert the cards into the control unit.
· Wall Mounting
If wall mounting, attach the brackets and fit the unit to the wall.
· Rack Mounting
If rack mounting, attach the brackets and fit the control unit into the rack.
· Connect External Expansion Modules
Connect the external expansions modules to the control unit.
· Grounding
Attach required ground cables to the control unit and external expansion modules.
· LAN Network Connections
Attach the IP Office control unit and a PC with IP Office Manager to the LAN network.
· Starting the System
Insert the System SD card and power up the system.
· Connecting Phones
Connect the Avaya digital phones.
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IP500 V2 Installation:
4.1 Tools and Equipment Required
The following is a general summary of the tools required. Additional tools and equipment will be
required for wall and or rack mounting and to fashion ground cable connections suitable to local
requirements.
· Tools Required
· o 5mm Flat-blade screwdriver.
· o Crosshead screwdriver.
· o Anti-static wrist strap and ground point.
· o RJ45-RJ45 Ethernet LAN Cable.
· o M4 Cross-Head Screwdriver.
· o Tools suitable for crimping a cable spade.
· o If wall mounting, drills and tools for wall mounting fixtures.
· Additional Parts Required
In addition to orderable IP Office equipment, the following items will be required.
· o 14AWG Solid copper wire for ground connection of control units and expansion modules.
· o Cable sleeve matching local regulator requirements for ground wires. Typically green for a functional ground
and green/yellow for a protective ground.
· o If wall mounting, additional fixtures and fittings suitable for the wall type and mounting kit being used.
· o Cable ties and labels for tidying and identifying cables.
· System Administration
1.
o Selected method for system administration:
· Suitable phone of use for phone based administration .
· PC with web browser for web based management .
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4.2 Documentation
Ensure that you have read this manual in full before starting installation. Also include the
installation documentation for any other equipment and applications being installed as part
of the IP Office system.
· ! IP Office Technical Bulletins
Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release
which you are installing. This bulletin will contain important information that may not have been included in this
manual. IP Office Technical Bulletins are available from the Avaya support website (http://support.avaya.com).
· ! Upgrade Licenses
Some upgrades may require entry of upgrade licenses. It is still possible to upgrade the system without the
necessary licenses, however the system will not provide any telephony functions after the upgrade until the
appropriate license is added to the system configuration.
· IP Office Product Description
Covers the features provided by IP Office 8.0 - IP Office Basic Edition - Quick Mode.
· IP Office Basic Edition - Quick Mode Installation Manual
Covers the equipment supported and the installation of that equipment.
· IP Office Basic Edition - Quick Mode Web Based Manager
Covers the system programming that can be performed via web browser.
· IP Office Basic Edition - Quick Mode Manager Manual
Covers the system programming that can be performed using the IP Office Manager application.
· IP Office Basic Edition - Quick Mode Phone Based Administration Manual
Covers the range of system programming that can performed from the first two extensions in the system.
Information Web Sites
IP Office documentation is available from the following web sites.
· Avaya Support (http://support.avaya.com)
Contains documentation and other support materials for Avaya products including IP Office. Copies of the IP Office
CD images are available from this site and updated core software .bin files.
· Avaya IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase)
Access to an on-line regularly updated version of the IP Office Knowledge Base.
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IP500 V2 Installation: Documentation
4.3 Unpacking
Use the following procedure when unpacking any equipment supplied by
Avaya or an Avaya reseller or distributor.
Information Required
· o Equipment Checklist.
An installation checklist of the parts and equipment ordered for the
installation.
Procedure
1.
o Check for Packaging Damage
Before unpacking any equipment, check for any signs of damage that may have occurred during transit. If any
damage exists bring it to the attention of the carrier.
2.
o Check the Correct Parts Have Been Delivered
Check all cartons against the packing slip and ensure that you have the correct items. Report any errors or
omissions to the equipment supplier.
3.
o Retain All Packaging and Documentation
While unpacking the equipment, retain all the packaging material. Fault returns are accepted only if repackaged in
the original packaging. If performing a staged installation, the original packaging will also assist when repacking
equipment to be moved to the final install site.
4.
o Ensure that Anti-Static Protection Measures are Observed
Ensure that anti-static protection measures are observed at all times when handling equipment with exposed
electrical circuit boards.
5.
o Check All Parts
Visually inspect each item and check that all the necessary documentation and accessory items have been included.
Report any errors or omissions to the dealer who supplied the equipment.
6.
o Check All Documentation
Ensure that you read and retain any documentation included with the equipment.
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4.4 IP500 Card Installation
The IP500 base cards and trunk daughter cards should be fitted before power
is applied to the control unit. Ensure that cards are inserted in the order that
matches the planned or pre-built configuration.
1.
Fitting IP500 Trunk Daughter Cards to the Base Cards.
2.
Installing IP500 Cards into the Control Unit.
· Warnings
· Correct anti-static protection steps should be taken before handling circuit boards.
· Cards must never be added or removed from the control unit while it has power connected.
· General Notes
· Cards can be fitted in any order into any available slots.
· For phone based administration, the card in slot 1 must be able to support ETR 18D, ETR 34D, M7324, M7310,
T7316E, T7316, 1408 or 1416 phones.
· It is recommended that cards are fitted from left to right.
· There are restrictions to the number of supported cards of some types. When such a limit is exceed, the right-
most card of that type will not function.
· Ensure that you use the labels supplied to identify the card fitted into the control unit.
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IP500 V2 Installation: IP500 Card Installation
4.4.1 IP500 Daughter Card Preparation
IP500 trunk daughter cards can be fitted to any IP500 base card. For IP500 Combination cards, the trunk daughter card is
pre-installed and cannot be changed.
Warnings
1.
Correct anti-static protection steps should be taken while handling
circuit boards.
Parts and Equipment Required
1.
o IP500 Base Card
2.
o IP500 Trunk Daughter Card
3.
o 3 Stand Off Pillars
These are supplied with the trunk daughter card.
Tools Required.
1.
o 5mm Flat-blade screwdriver.
2.
o Anti-static wrist strap and ground point.
Procedure: Installing a Trunk Daughter Card
1.
Check that correct cards have been supplied.
2.
Ensure that you are wearing an anti-static wrist strap connected
to a suitable ground point.
3.
On the base card identify the position of 3 holes for the plastic
pillars for the IP500 card. These are along the same edge as the
card connector.
4.
Fit the stand off pillars to the IP500 base card.
5.
If there is a clip-on metal shield over the connector block on the
base card, remove it.
6.
Using minimal force and checking that the pins are correctly
located, push the IP500 trunk card onto its connector block and
the stand off pillars.
7.
Check that the card connector has snapped into position.
8.
Using the washers and screws provided, secure the metal stand
off pillars to the base card.
9.
A set of labels are supplied with the trunk daughter card. Fit the
appropriate label to the front of the base card.
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4.4.2 IP500 Legacy Card Preparation
An IP500 Legacy Carrier card can be used to fit IP400 trunk or VCM cards into an IP500 or IP500v2 control unit. Up to 2
IP500 legacy carrier cards can be inserted.
PRI T1
Dual PRI T1
PRI 30 E1 (1.4)
Dual PRI E1
PRI 30 E1R2 RJ45
Dual PRI E1R2 RJ45
BRI-8 (UNI)
ANLG 4 Uni (US only)
VCM 4
VCM 8
VCM 16
VCM 24
VCM 30
Warnings
1.
Correct anti-static protection steps should be taken while handling
circuit boards.
Parts and Equipment Required
1.
o IP500 Carrier Card
2.
o IP400 Card
The table opposite lists supported cards. Any card not listed is not
supported. Cards are supplied with 2 plastic stand off pillars. Trunk
cards are also supplied with a replacement blanking plate which is
not required.
Tools Required
1.
o 5mm Flat-blade screwdriver.
2.
o Anti-static wrist strap and ground point.
Procedure: Installing a Carrier Card
1.
Check that correct cards have been supplied.
2.
Ensure that you are wearing an anti-static wrist strap connected to
a suitable ground point.
3.
On the carrier card identify the position of the jumper block and
stand off pillar holes for the IP400 card. The peg holes are labeled
as VCM or TRUNK.
4.
If fitting an IP400 trunk card, identify which of the plastic snap-off
panels on the front of the carrier card need to be removed to allow
the trunk cable connections. Carefully remove those panels.
5.
Fit the stand off pillars to the IP500 carrier card.
6.
Using minimal force and checking that the pins are correctly
located, push the IP400 card onto its jumper and the stand off
pillars.
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IP500 V2 Installation: IP500 Card Installation
4.4.3 IP500 Card Insertion
Having prepared each IP500 base card by adding any trunk daughter card , the base card can be inserted into the
control unit.
· Warnings
· Correct anti-static protection steps should be taken while handling circuit boards.
· Cards must never be added or removed from the control unit while it has power connected.
· Tools Required
· o 5mm Flat-blade screwdriver.
· o Anti-static wrist strap and ground point.
Installing an IP500 Card
1.
Check that there is no power to the control unit.
2.
Using a flat-bladed screwdriver, remove the cover from the slot on the front of the control unit that will be used for
each card being installed. This cover is no longer required but should be retained until installation has been
completed.
3.
Allowing the card to rest against the bottom of the slot, begin sliding it into the control unit. When half inserted,
check that the card rails have engaged with the slot edges by trying to gently rotate it. If the card rotates remove it
and begin inserting it again.
4.
The card should slide in freely until almost fully inserted. At this point apply pressure at the base of the front of the
card to complete insertion.
5.
Using a flat-bladed screwdriver secure the card.
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4.5 Wall Mounting
IP500, IP500 V2 control units and IP500 external expansion modules can be wall mounted. To do this, a wall mounting kit
is required in addition to suitable wall fixings. Wall mounting is not supported for IP400 external expansion modules.
In addition to the existing environmental requirements for an IP Office system, the following additional requirements
apply when wall mounting a unit:
· The wall surface must be vertical, flat and vibration free. Attachment to temporary walls is not supported.
· Only the screws provided with the mounting kit should used to attach the brackets to the control unit.
The following wall mounting kits exist.
· IP500 Wall Mounting Kit V2 (SAP Code 700500923)
This kit can be used for wall mounting an IP500 or IP500 v2 control unit and IP500 external expansion modules.
This kit incorporates cable routing at the front and rear of the unit. For control units it allows orientation of the
control unit base card slots to the left or to the right.
· IP500 Wall Mounting Kit (SAP Code 700430150)
This old design of wall mounting kit can be used for wall mounting an IP500 or IP500 V2 control units only. It does
not provide any cable routing and requires the control unit to be mounted with the base card slots to the right
only.
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IP500 V2 Installation: Wall Mounting
4.5.1 Wall Mounting Kit V2
These notes relate to the IP500 Wall Mounting Kit V2 (SAP 700500923). This kit can be used to wall mount IP500 and
IP500v2 control units and IP500 external expansion modules.
The kit includes all components necessary for wall mounting onto a plywood surface. The use of the cable covers is
optional.
In addition to the existing environmental requirements for an IP Office system, the following additional requirements
apply when wall mounting a unit:
· The wall surface must be vertical, flat and vibration free. Attachment to temporary walls is not supported.
· Only the screws provided with the mounting kit should used to attach the brackets to the control unit.
· The installation must be done by a service person only.
· For control units, the mesh flame screen must be installed in the bottom edge of the control unit before mounting.
· Ensure that the system has been shutdown and power has been removed from all the units. Shutdown the system
using a shutdown command and then remove power. Do not simply remove the power.
· If mounting a control unit, you must wait at least 15 minutes after removing the power cord before fitting the flame
screen.
· A suitable mounting surface of at least 19mm (0.75 inch) plywood is required.
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Wall Mounting Process
Figure 1
1. Shutdown the System
Ensure that the system has been shutdown and power has been removed
from all the units.
· If mounting a control unit, you must wait at least 15 minutes after
removing the power cord before fitting the flame screen.
· Shutdown the system using a shutdown command and then remove
power. Do not simply remove the power.
2. Fit the Flame Screen: Mandatory - Control Units Only (See Figure 1)
· ! WARNING: The flame screen mesh must be fitted.
a.
Remove the cards or blank slot covers from the left-hand and righthand slots.
b.
Insert the flame screen into the bottom of the control unit, with the
two black plastic pegs at the front.
c.
Press the two pegs through the air flow holes in the control unit
casing.
d.
Check that the pegs have come through and have secured the flame
screen in place and that the screen is flush with the chassis.
3. Attach Brackets on One Side (See Figure 2)
On one side of the unit, attach one pair of the metal brackets.
· Only use the screws provided with the wall mounting kit for attaching
the metal brackets.
4. Attach the Cable Cover and Bracket (See Figure 3)
Use of the cable covers is optional. If not being used, simply attach the other
pair of brackets to the other side of the unit; otherwise:
a.
Hook one of the cable covers into the leading hole of one of the metal
brackets.
b.
Hook another bracket onto the other end of the cable cover and then
attach that bracket to the unit.
c.
Repeat the process to attach the other cable cover to the unit.
5. Fit the Wall Bracket (See Figure 4)
Using 2 of the screws provided with the kit, attach the wall bracket to the
plywood surface.
6. Place the Unit onto the Wall Bracket (See Figure 5)
Lift the unit onto the wall bracket. The two metal brackets at the top of the
unit hook over the top of the wall bracket.
7. Attach the Unit to the Wall Panel (See Figure 6)
a.
Using the remaining 4 screws provided with the kit, fix the cover
brackets to the plywood surface.
b.
Reinsert the base cards and blank slot covers.
Figure 2
Figure 3
Figure 4
Figure 5
Figure 6
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IP500 V2 Installation: Wall Mounting
4.5.2 Wall Mounting Kit V1
These notes relate to the older design of wall mounting kit (SAP 70043015) used
for IP500 and IP500v2 control units. This kit cannot be used for external expansion
modules.
The kit includes two brackets, one top and one bottom, and screws for attachment
to the control unit. Additional 4 x 4.5mm fixtures and fittings are required suitable
for the wall type.
In addition to the existing environmental requirements for an IP Office system,
the following additional requirements apply when wall mounting a unit:
· The wall surface must be vertical, flat and vibration free. Attachment to
temporary walls is not supported.
· Only the screws provided with the mounting kit should used to attach the
brackets to the control unit.
· The brackets must be used as shown, with the deeper tray-like bracket used
at the bottom of the wall mounted control unit.
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4.6 Rack Mounting
The IP500 control unit and IP500 external expansion units can be
rack mounted if required into 19-inch rack systems. This requires
an IP500 Rack Mounting Kit (SAP 700429202) for each unit.
The kit includes:
· A rack mounting bracket and screws for attachment of the
bracket to the unit
· Nuts and bolts for rack attachment.
· Brackets and cable ties for cable tidying.
As indicated in the diagram following, the rack mounting bracket
can be used in several positions on the unit. IP400 external
expansion units used in an IP500 system can also be rack mounted
but use a separate IP400 Rack Mounting Kit.
Environmental Requirements
In addition to the existing environmental requirements for an IP Office system, the following additional factors must be
considered when rack mounting a unit:
1.
Rack Positioning - Ensure compliance with the rack manufacturers safety instructions. For example check that the
rack legs have been lowered and fixing brackets have been used to stop toppling.
2.
Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given
to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified
by the manufacturer.
· o Operating Temperature: 0°C (32°F) to 40°C (104°F).
· o Operating Humidity: 10% to 95% non-condensing.
3.
Reduced Air Flow - Installation of the equipment in a rack should be such that the amount of air flow required for
safe operation of the equipment is not compromised. Proper ventilation must be maintained. The side ventilation
slots on the IP500 control unit should not be covered or blocked.
4.
Mechanical Loading - Mounting of the equipment in the rack should be such that a hazardous condition is not
achieved due to uneven mechanical loading.
5.
Circuit Overloading - Consideration should be given to the connection of the equipment to the supply circuit and the
effect that overloading of the circuits might have on overcurrent protection and supply wiring. Appropriate
consideration of equipment nameplate ratings should be used when addressing this concern.
6.
Reliable Earthing - Reliable earthing of rack-mounted equipment should be maintained. Particular attention should
be given to supply connections other than direct connections to the branch circuit (e.g. use of power strips).
7.
Only the screws provided with the mounting kit should used to attach the brackets to the control unit.
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· Only the screws provided with the mounting kit should used to attach the brackets to the control unit.
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4.7 Connecting External Expansion Modules
Any external expansion modules should be connected to the control unit before
power is applied to the control unit. Ensure that modules are attached in the order
that matches the planned or pre-built configuration.
External expansion modules connect to the IP Office control unit using an
expansion interconnect cable. Each module is supplied with an expansion connect
cable and a power supply unit . An appropriate locale specific power cord for
the power supply unit must be ordered separately.
· Each external expansion module is supplied with a blue 1 meter (3'3'') expansion interconnect cable. This
cable must be used when connecting to expansion ports on the rear of a control unit.
Installation Requirements
· o Installation space either on or under the existing IP Office control unit.
· o Switched power outlet socket.
· o Available EXPANSION port on the control unit.
· o Grounding Requirements
· o Functional Grounding
Connection of a functional earth is:
· o Recommend for all modules.
· o Connection of a functional ground is mandatory for Analog Trunk modules.
· o Protective Grounding
Connections of a protective ground via surge protection equipment is:
· o Mandatory for Analog trunk modules in the Republic of South Africa.
· o Mandatory for Digital Station and Phone modules connected to out of building extensions.
· o Mandatory for Digital Station V2 and Phone V2 modules.
Tools Required
· o Manager PC.
· o Tools for rack mounting (optional).
Parts and Equipment Required
· o External Expansion Module.
Each module is supplied with a suitable external power supply unit and a 1m blue interconnect cable. 2m Yellow
interconnect cables are supplied with the IP500 4-Port Expansion card and should only be used with that card.
· o Power cord for the power supply unit .
· o Rack mounting kit (optional).
· o Wall mounting kit - IP500 external expansion modules only (optional).
· o Cable labeling tags.
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IP500 V2 Installation: Connecting External Expansion Modules
Procedure
1.
External expansion modules should not be attached to a control unit that has power.
2.
If the IP Office system is being installed in a rack, attach the rack mounting kit to the expansion module.
3.
Attach the external expansion module's power supply but do not switch power on.
4.
Connect the expansion interconnect cable from the module's EXPANSION port to the EXPANSION port on the control
unit. Make careful note of the port used and include this detail on the cable label and any other system records.
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4.8 Grounding
Use of ground connections reduces the likelihood of problems in most telephony and data systems. This is especially
important in buildings where multiple items of equipment are interconnected using long cable runs, for example phone and
data networks.
All IP Office control units and external expansion modules must be connected to a functional ground. Where the unit is
connected to a power outlet using a power cord with an earth lead, the power outlet must be connected to a protective
earth.
In some cases, such as ground start trunks, in addition to being a protective measure this is a functional requirement for
the equipment to operate. In other cases it may be a locale regulatory requirement and or a necessary protective step, for
example areas of high lightning risk.
· WARNING
During installation do not assume that ground points are correctly connected to ground. Test ground points before
relying on them to ground connected equipment.
· Additional protective equipment
In addition to grounding, additional protective equipment will be required in the following situations.
· On any Digital Station or Phones external expansion module connected to an extension located in another
building. Refer to "Out of Building Telephone Installations ".
· In the Republic of South Africa, on all Analog Trunk external expansion modules (ATM16) and on any control
units containing an analog trunk cards (ATM4/ATM4U).
Tools Required
· o M4 Cross-Head Screwdriver.
· o Tools suitable for crimping a cable spade.
Parts and Equipment Required
· o 14AWG Solid copper wire for ground connection.
· o Cable sleeve matching local regulator requirements. Typically green for a functional ground and green/yellow for
a protective ground.
The ground point on IP Office control units and expansion modules are marked with a or symbol. Ground
connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional ground or green and
yellow sleeve for a protective ground.
IP500/IP500 V2 Control Unit
On IP500 control units the ground point is located above the RS232 DTE port.
External Expansion Modules
On expansion modules, the ground point is a 4mm screw located towards the right on the rear of the module.
· On some older modules, the dedicated ground point screw is not present. In those cases, the top-center cover
fixing screw (3mm) can be used as an alternative ground connection point. A toothed washer should be added to
ensure good contact.
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IP500 V2 Installation: Grounding
4.9 Network Connection
The section below details how a new IP Office system determines what IP address it should use. Note that this only applies
for a new system loading IP Office Release 7.0 or higher.
IP Address and DHCP Mode Resolution
When a defaulted or new IP Office control unit is switched on, it requests IP address information from a DHCP Server on
the network. This operation will occur whether the LAN cable is plugged in or not. The process below is done separately for
both the LAN port (LAN1 in the configuration) and the WAN port (LAN2 in the configuration) on the back of the IP Office
control unit.
· The IP Office makes a DHCP request for what IP address information it should use.
· If a DHCP server responds within approximately 10 seconds, the control unit defaults to being a DHCP client and
uses the IP address information supplied by the DHCP server.
· If no DHCP Server responds, the control unit still defaults to being the DHCP client but assumes the following
default addresses:
· LAN1: 192.168.42.1/255.255.255.0.
· LAN2: 192.168.43.1/255.255.255.0.
· Note that the IP Office does not check that these addresses are valid and or available on the network.
· ! Once an IP500 V2 control unit has obtained IP address and DHCP mode settings, it will retain those settings even
if rebooted without a configuration file present on the System SD card. To fully remove the existing IP address and
DHCP mode setting the IP Office must be defaulted using IP Office Manager.
PC Connection
Depending on the conditions that applied when the IP Office control unit was first started, a PC can be connected as
follows:
· If the IP Office is not connected to a network:
Connect the PC directly to the IP Office. It must be set to an address valid on the same network as the IP Office
defaults above.
· If the IP Office is connected to a network with no DHCP server:
Connect the PC directly to the IP Office. It must be set to an address valid on the same network as the IP Office
defaults above.
· If the IP Office is connected to a network with a DHCP server:
Connect the PC to the network. It must be set to be a DHCP client or to an address that is valid for the network.
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4.10 Starting the System
1.
With the IP500 V2 control unit shut down or unpowered, insert the Avaya
System SD card into the System SD slot on the rear of the control unit.
· On newer controls units, the SD card slots are partially covered by a
plastic tab. Partial release the screw holding the tab so that it can be
moved clear of the required card slot.
· Ensure that you have the correct card.
· Ensure that the card has the level of software required. If necessary
the card can be upgraded to match the version of IP Office Manager.
2.
Apply power to the external expansion modules if any. The power outlet
used must include a switch and in cases where the power cord includes
an earth lead, that outlet must have a protective earth connection.
3.
Apply power to the IP500 V2 control unit. The power outlet used must
include a switch and the power outlet must have a protective earth
connection.
4.
The control unit will begin loading firmware from the System SD card with
which it will upgrade itself and the components installed in the control
unit.
5.
This process takes approximately a minute. The end of this process will
be indicated by LED1 on each base card flashing every 5 seconds. LED9
on each base card fitted with a trunk daughter card will also flash every 5
seconds.
6.
The control unit will then begin upgrading the external expansion
modules. This will be indicated by the red center LED on each module
flashing red. The process is completed when the LED changes to steady
green.
7.
It should be possible now to use IP Office Manager to access the
configuration of the IP Office.
The LEDs on the rear of the control unit go through the following sequence during a normal start up. Note that the times
are approximately only:
LED4s4s
12s5s2s5s5s
10s
10s
Finished
CPU
Orange
Green
Green
Green
Green
Green
Green
Green
Green
Green
Red
System SD
Orange
Off
Green
Green
Green
Off
Green
Green
Green
Green
Flash
Optional SD
If present.
Orange
Off
Green
Green
Green
Off
Off
Green
Green
Green
On the front of the control unit, LED1 on any IP500 base cards fitted is used as follows. LED9 is also used for any trunk
daughter cards fitted.
LED
30s
30s
Finished
LED1/LED9
Red
Red
Red
Fast Flash
Flash every 5
seconds
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IP500 V2 Installation: Starting the System
4.10.1 Checking the LEDs
Control Unit LEDs
LED
Description
Optional SD
· Off = Card shutdown .
· Green on = Card present.
· Green flashing = Card in use.
· Orange steady = Reset imminent.
· Red flashing = Card initializing or shutting down.
· Red fast flashing = card full
· Red steady = Card failure/wrong type.
System SD
CPU
· Alternate red/green = Starting up.
· Green on = Okay.
· Red on = No software.
· Flashing Red = Error/Shutdown.
Base Card LEDs
Base Card
LEDs 1 to 8 Usage
All Cards
· LED1 is also used for base card status:
· Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay.
· Red Fast Flash = System shutdown.
IP500 Analog Phone
· No status LEDs are used for analog phone extensions.
IP500 Digital Station
· Green On = Phone detected.
IP500 Combination
LEDs 1 to 6
· Green On = Phone detected.
Trunk Daughter Card LEDs
Trunk Daughter Card
LEDs 9 to 12 Usage
All cards
· LED 9 is also used for daughter card status.
· Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay.
· Red Fast Flash = System shutdown.
Analog Trunk
· Green on = Card fitted.
· Green flashing = Trunk in use.
PRI Trunk
· Off = No trunk present.
· Green on = Trunk present.
· Green flashing = Trunk in use.
· Red/Green Fast Flash (port 9) or Green Fast Flash (port 10) = Alarm indication
signal (AIS) from the trunk remote end.
· Red with Green Blink (port 9) or Green Blink (port 10) = Port in loopback mode (set
through IP Office System Monitor).
BRI Trunk
· Off = No trunk present.
· Green on = Trunk present.
· Green flashing = Trunk in use.
External Expansion Module LEDs
· Green on = Module okay.
· Red flashing = Module starting up/Loading firmware.
· Green flashing = Module starting up/Loading firmware (IP500 DS16A/30A module).
· Red on = Error.
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4.11 Connecting Phones
During initial power up, the IP Office automatically creates extension and user entries for all analog and digital extension
ports (DS and TCM) in the system. This allows those devices to be connected without any additional programming.
· ! Warning
If the system has been upgraded from a previous release of IP Office software, all phones will be restricted from
making any calls until a system upgrade license has been entered. The dialing restriction includes not being able
to make emergency calls.
· This section does not cover the installation of DECT, H323 and SIP telephones. For installation of those devices
refer to the appropriate supplementary installation manuals.
4.11.1 Analog Phones
Connect any analog phones to their appropriate Phone ports. Ensure that those connected to power failure ports
are clearly labeled as such.
4.11.2 ETR Phones
Connect any ETR phones to their appropriate ETR ports. These phones do not need to load additional firmware.
4.11.3 DS Phones
Connect any digital phones to their appropriate DS ports. These phones may need to upgrade their firmware to match
that supported by the IP Office core software. The appropriate firmware is supplied with the IP Office Manager software
and copied onto the System SD card for IP500 V2 systems.
The phones will automatically load the firmware from the IP Office system if necessary.
· The upgrade process takes approximately 10 minutes during which time the phone will display a warning. The
phone should not be disconnected during this process.
· Due to memory requirement, only 10 phones of the same type can be upgraded at a time. Starting from the first
port needing to be upgraded, the IP Office will upgrade all connected phones of the same type needing upgrading in
batches. It will then upgrade the next connected type of phones needing to be upgraded.
· Once the phone connected to a port has been upgraded, the IP Office will not check whether the phone on that port
needs to be upgraded again except following a system reboot, i.e. multiple phones cannot be upgraded by
swapping the connected phones on the same.
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4.11.4 TCM Phones
Connect any TCM phones to their appropriate TCM ports. These phones do not need to load additional firmware.
Default Buttons
For system's with TCM phone ports, when a phone is first connected to the port, the button programming of the associated
user is overwritten with the default button programming appropriate for the phone model.
If the new system is being installed with a pre-staged configuration that include user button programming, the automatic
defaulting of buttons to match the phone type will overwrite the user button settings. This behavior can be prevented by
adding the following short code to the user's setup in the pre-programmed configuration:
· Code: *DCP
· Feature: Dial
· Telephone Number: 84000004,1,1,0
The 4000004 part of the string above can also be used to adjust the defaults for the following phone settings:
· The first digit sets the phone contrast = 1 (low) to 9 (high).
· The last digit sets the ringer volume = 0 (high) to 7 (low).
Note that subsequently removing this short code will cause the buttons to return to defaulting according to the phone
type.
Phone Type Setting
For some phones, the phone can only report its general type to the system rather than its specific model. It is
recommended that after connecting all the phones, the phone types should be correctly set in the IP Office configuration.
· ! Important
The default types cannot be changed after installation without defaulting the configuration. Therefore you must
ensure that you connect the correct type of phone to each port.
1.
Using IP Office Manager, receive the configuration from the system.
2.
Select Extension.
3.
Selecting each extension in turn, on the Extn tab, check that the Device Type field is set to the correct phone
model.
Default Type
Possible Phone Models
T7100
T7100, MT7100, MT7100N, Audio Conferencing Unit.
T7208
T7208, MT7208, MT7208N.
M7310
T7406E, T7406, M7310, M7310N
M7310BLF
T7316, M7310BLF
M7324
M7324, M7324N
4.
Save the configuration back to the IP Office system.
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Initial Configuration Using IP
Office Web Manager
Chapter 5.
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5. Initial Configuration Using IP Office Web Manager
This section covers the recommended initial configuration actions for a new system using browser based access to the
system. This covers just the basic configuration, the full range of configuration possible through web based management
is covered in the IP Office Web Based Management manual.
Using IP Office Web Manager
These notes assume that it is a new IP Office system that is being installed. In that scenario, the necessary steps for
supporting IP Office Web Manager are automatically applied to the system. However, for systems being upgraded to IP
Office Release 8.0 or higher, additional steps may be necessary before IP Office Web Manager can be used. See Enabling
Web Manager .
Initial Configuration Processes
· ! Warning
The processes marked (!) in this list are ones which, if the setting is changed, require the system to be restarted
in order for the new setting to take effect. Changing them may also cause other settings to reset back to default
values. These are additional reasons why these settings should be checked and set as part of initial system
configuration wherever possible.
1.
Set the System Mode (!)
The system can operate in either PBX or Key mode.
2.
Set the Country (!)
The correct country setting sets a range of internal settings, especially relating to the operation of trunks, that
are otherwise not adjustable through the configuration.
3.
Set the Default Language (!)
The system's language for phone displays and voicemail prompts default to the best match to the country
setting. However it should still be checked.
4.
Set the Number of Lines
This option is used for Key mode systems. If changed it will overwrite existing button programming.
5.
Set the Outside Line Prefix (!)
This option is used for PBX mode systems. A prefix is not required but 0 or 9 can be used if required.
6.
Adding Licenses
The use of and capacity of some features requires licenses added to the configuration.
7.
Change the Network Settings (!)
By default, if connected to a customer network the system requests IP address settings as a DHCP client.
8.
Set the Emergency Numbers
The correct emergency numbers for the country must be set to ensure that they are excluded from any
outgoing call restrictions that may be setup later.
9.
Select Music on Hold
10.
Adjust Automatic Line Selection
For users on a Key mode system, if the user simply goes off-hook to make a call, the system needs to use
automatic line selection to determine which of the user's available line or intercom buttons is used for the call.
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Initial Configuration Using IP Office Web Manager:
5.1 Enabling IP Office Web Manager
For IP Office Release 8.0+, IP Office Basic Edition - Quick Mode systems can be managed via web browser. This operation
is supported using a range of standard web browsers (Internet Explorer 8, Firefox 3.6+, Safari 4+ or Google Chrome).
Access to the system is via its IP address and then selecting the IP Office Web Management link. This documentation
covers the recommended initial configuration that can be done via web based management. Full use of web based
management is covered in the IP Office Basic Edition Web Base Management manual.
In order to use IP Office Web Manager, a number of criteria as listed below must be met. Most of these are applied
automatic to a new system installed with IP Office Release 8.0. However, for systems being upgraded to IP Office Release
8.0, additional upgrade steps may be required.
1.
The system must be running in IP Office Basic Edition - Quick Mode, IP Office Basic Edition - PARTNER® Mode or IP
Office Basic Edition - Norstar Mode mode. IP Office Web Manager is not used for other IP Office modes.
2.
The IP Office Web Manager files must be present on the System SD card. This can be done in a number of way:
· By selecting to include those files when prompted to do so while recreating the IP Office SD card using IP
Office Manager.
· By selecting Upload System Files when upgrading the system using IP Office Manager.
3.
The IP Office system security must allow IP Office Web Manager operation:
· This is done automatically for any new system installed with IP Office Release 8.0 or higher software.
· This is done automatically for any existing pre-IP Office Release 8.0 system during the upgrade if the system is
set to use the pre-IP Office Release 8.0 default password of password.
· For any system upgraded to IP Office Release 8.0 without first being set back to the default password, either:
· Using IP Office Manager:
1.
If not already done, select View | Advanced View.
2.
Select File | Advanced | Erase Security Settings (Default).
3.
From the Select IP Office dialog, select the required system and click OK.
4.
Enter the user name Administrator and the password for that account (by default for a pre-IP Office
Release 8.0 system: password).
5.
IP Office Manager will confirm if the action was successful or not.
· Default the system security settings using a DTE cable .
Defaulting the Security on a pre-8.0 IP Office Basic Edition System
In order to allow the security changes necessary for an existing system to support IP Office Web Manager after being
upgraded to IP Office Release 8.0 or higher, the system must be reset to the default password before being upgraded.
This can be done using IP Office Manager or phone based administration.
Using IP Office Manager
1.
Start IP Office Manager and receive the configuration from the IP Office system.
2.
On the Manager home page, select Change Remote / Administration Password.
3.
Enter password, the pre-8.0 default, and click OK.
Using Phone Based Administration
Refer to the IP Office Basic Edition - Quick Mode Phone Based Administration manual. The system administration
function #730 is used to set the security password. This function should be used to set the password back to
password.
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5.2 Displaying a System's IP Address
Logging in to the system using web management requires its IP address. If the system has Avaya telephones
connected to it, the following methods can be used to display the current IP address being used by the system.
Using a DS or ETR Phone to Display the System's IP Address
1.
With the phone idle, press Feature and then dial 591. The IP address of the system is displayed.
Using an M-Series or T-Series Phone to Display the System's IP Address
1.
With the phone idle, press Feature and then dial 9*81. The IP address of the system is displayed.
5.3 PC Connection
IP connection to the system is done using the LAN port on the back of the system's control unit. During installation, it
uses the LAN port to request an IP address from any DHCP server. If there is a DHCP server on the customer's network,
that server will give the system an IP address.
If the system was not able to get an address using DHCP when it was first started, it will use the default address
192.168.42.1/255.255.255.0 for the LAN port. However, the system is still defaulted as a DHCP client and so will
request an address again if it is restarted. Therefore if the system has been started before being connected to the
customer's network, it can still be connected and restarted in order to obtain an address from the network.
Normal Network Connection
If the system's control unit is already connected to the customer's network, it probably has an address that is valid on that
network, that is an address obtained by DHCP or an address set by the installer.
1.
Use the display of an Avaya phone on the system to find out the IP address.
2.
Connect your own PC to the customer's network. Most PCs are configured to obtain an IP address using DHCP.
3.
Start your web browser and login using the system's address.
LAN Port Direct Connection
If the system is not connected to a customer network, it is most likely using its default address
192.168.42.1/255.255.255.0. Connection in this case requires you to know how to temporarily change the IP address
settings of your PC.
1.
Use the display of an Avaya phone on the system to find out the IP address.
2.
Set the IP address of your PCs network port to be a valid address on the same network address range.
· For example, if the system is using its default address, set your PCs address to 192.168.42.20/255.255.255.0.
3.
Connect your PC to the LAN port on the system.
4.
Start your web browser and login using the system's address.
WAN Port Direct Connection (Fallback Method)
The WAN port on the rear of the system's control unit is not normally used for any function. However it can be used for
web management if it not possible to determine the system's IP address by any other method: For example if the system
was given a fixed IP address but only has analog extensions which cannot be used to display that current address.
The WAN port address is always 192.168.43.1/255.255.255.
1.
Set the IP address of your PCs network port to be a valid address on the same network address range. For
example, set your PCs address to 192.168.43.20/255.255.255.0.
2.
Connect your PC to the WAN port on the system.
3.
Start your web browser and login using the address 192.168.43.1/255.255.255.0.
4.
Once you have logged in, check the actual address of the LAN port. It is shown on the Switch menu form.
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Initial Configuration Using IP Office Web Manager: PC Connection
5.4 Logging In
In order to login you need to know the IP address of the system and to connect your PC to it or the network which
it is already on.
1.
In a web browser, enter the IP address of the system in the format http://<IP Address>, for example
http://192.168.42.1.
2.
The web page shown displays a number of links, select the IP Office Web Management link.
· As an alternative you can enter the full address for web management directly. Enter the following address into
the browser's address bar, replacing <IP Address> with the system's IP address. Note that the address is case
sensitive: https://<IP Address>:8443/webmanagement/WebManagement.html
3.
If the browser responds with a security warning, follow the menu settings displayed for continuing with the
connection.
4.
When the login menu is displayed, enter the user name and password for system administration. The defaults are
Administrator and Administrator.
· There are two default accounts that cannot be deleted and which have full system configuration access. The defaults
user names and password for these are as follows. The passwords for both should be changed during installation :
· Administrator / Administrator
This user can access the system configuration to make changes. This is the same account as used for IP
Office Manager.
· Business Partner / Business Partner
This user can access the system configuration to make changes. They can also setup and configure
additional service user accounts for other IP Office Web Manager user.
5.
Click on Login.
6.
The home page for the system web management is displayed.
· Do not use the browsers forward, back and other history functions while in web management. Doing so will
require you to log in again.
· Pages in the systems web management cannot be bookmarked.
· You must remember to log out when you have finished editing the configuration. The browser is not
automatically logged out after any duration.
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5.5 Changing the Default Passwords
Once you have logged in, you can change the password used for the login. For a new system you should do this for both
the Administrator and for the BusinessPartner logins. Failure to do this leaves the system insecure to unauthorized
configuration changes.
· Configuration access using IP Office Manager uses the Administrator account password.
· Configuration access using IP Office Web Manager uses both the same Administrator account password used for IP
Office Manager but also uses a BusinessPartner account password.
· Configuration access using phone based administration can be done by the first two extensions in the system. By
default there is no password set to restrict access to phone based administration of the system. For M-Series and TSeries phones, if a password is set that password is used to restrict phone based administration. For other types of
phone used for phone based administration, no password is required.
Changing Your Name and Password Settings
1.
Click System in the menu bar and select User Preferences.
2.
Change the setting of Enable Change Password to Yes.
3.
Enter the new password in the Password field.
4.
Click Save.
5.
You will be prompted to confirm the change, click OK.
6.
Once the change has been confirmed as being saved successfully, click Logout.
7.
Login in again but this time using the other default account and repeat the process to change the password for that
account.
Changing the System Password
1.
Click System in the menu bar and select Switch.
2.
In the Password field, enter a 4 digit password. That password is then used to restrict access to various functions
by phone users including phone based administration of the system from M-Series and T-Series phones.
3.
Click Save.
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Initial Configuration Using IP Office Web Manager: Changing the Default Passwords
5.6 Setting the System Mode (PBX or Key)
The system can operate in either of two modes; PBX or Key. The selected mode affects the system's outgoing call routing
and incoming call routing settings.
Default Setting
The default setting for the system's Mode is determined by the type of SD card installed in the system.
· IP Office U-Law SD Card
A system fitted with this type of card will default to U-Law telephony. For pre-IP Office Release 7.0 software,
the system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IP
Office Basic Edition - Quick Mode Key System operation. Intended for North American locales.
· IP Office A-Law SD Card
A system fitted with this type of card will default to A-Law telephony. For pre-IP Office Release 7.0 software,
the system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IP
Office Basic Edition - Quick Mode PBX System operation. Intended for locales outside North America.
· IP Office Partner Edition SD Card
A system fitted with this type of card will default to U-Law telephony and IP Office Basic Edition - PARTNER®
Mode Key System operation. Supported only in North American locales.
· IP Office Norstar Edition SD Card
A system fitted with this type of card will default to A-Law telephony and IP Office Basic Edition - Norstar Mode
Key System operation. Supported only in Middle East and North African locales.
Changing the System Mode
· ! WARNING
Changing this setting requires the system to be restarted for the change to take effect. This will end all
calls currently in progress.
· In addition, any existing button programming is removed and all buttons are defaulted according to the
requirements of the selected mode.
1.
Click on System in the menu bar and then click on Switch.
2.
Change the currently selected Mode to the required setting; PBX or Key.
· Key
The Number of Lines setting is used to automatically assign line appearance buttons on all extensions
with programmable buttons. To make external calls the user should select an available line appearance
button. Outbound call routing is determined by which line appearance button the user selects before
dialing or by the user's automatic line selection settings.
· PBX
No line appearances are automatically assigned to programmable buttons. The Outside Line setting is
used to set the dialing prefix that indicates that the call is an external one for which an available line
should be seized. The Alternate Route Selection settings are used to determine which lines are used for
each outgoing call. Line appearance buttons can also still be configured for making and answering external
calls.
3.
Click Save.
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5.7 Setting the System Country
The system's country setting must be correctly set. It is used to adjust the system operation to match the requirements of
telephone service providers and users in that country. Not setting the country correctly may cause problems.
Setting the System Country
1.
Click on System in the menu bar and then click on Switch.
2.
The Country field is used to select the country.
· The supported countries are Argentina, Australia, Bahrain, Belgium, Brazil, Canada, Chile, China,
Customize, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland,
India, Italy, Korea, Kuwait, Mexico, Netherlands, New Zealand, Norway, Oman, Pakistan, Peru,
Poland, Portugal, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden,
Switzerland, Taiwan, Turkey, United Arab Emirates, United States, Venezuela.
· When Default is selected, the following additional fields are available:
· Tone Plan: Default = Tone Plan 1
Select a tone plan to be used for different ringing signals such as dial tone and ring tone.
· CLI Type: Default = FSK V23
Set the method for passing caller ID information to analog extensions. The options are DTMF, FSK
Bell 202 or FSK V23.
· Busy Tone Detection: Default = Off
Enable or disable the use of busy tone detection for call clearing.
3.
Click Save.
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Initial Configuration Using IP Office Web Manager: Setting the System Country
5.8 Setting the System Language
Changing the system's country setting also automatically changes the systems language to the best match. The
language is used as follows:
· The messages and menus displayed on phones will be changed to match the language if possible.
· The language used by the systems voicemail services is changed to match the system language if possible.
· For each user, their own language settings can be changed using the user's language setting. This affects the
language used on their phone's display and for mailbox access prompts.
· For each auto attendant, the system language setting can be overridden by the auto attendant's own language
setting.
Setting the System Language
1.
Click on System in the menu bar and then click on Switch.
2.
The Language field is used to select the system language. Possible languages are:
· Arabic, Brazilian Portuguese, Canadian French, Cantonese, Danish, Dutch, Finnish, French,
German, Italian, Korean, Mandarin, Norwegian, Portuguese, Russian, Spanish, Spanish
(Argentinean), Spanish (Latin), Spanish (Mexican), Swedish, UK English, US English.
3.
Click Save.
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5.9 Setting the Number of Lines
For systems with their Mode set to Key, when the system's Number of Lines setting is changed, the following other
changes to the configuration occur:
· The number of line appearance buttons set on all user extensions is reset to match the Number of Lines values. The
buttons are assigned from button 03 upwards and will overwrite any existing buttons that are set to become line
appearance buttons.
· The user's automatic line selection settings are reset to match the number of lines.
When a system is first installed, the Number of Lines setting is automatically set to match the number of analog trunks
present in the system. This means that all analog lines are automatically added as line appearances and added to the
automatic line selection settings of users. If no analog trunks are present when the system is installed, the setting defaults
to the first 5 lines.
Changing the Number of Lines Setting
· ! Warning
If the Number of Lines value is changed, all existing line appearance buttons and automatic line selection
settings are overwritten. The existing functions on other programmable buttons are also overwritten if
they are in the range of buttons now specified for lines. Therefore it is recommended that this setting is
only changed when a system is first installed.
1.
Click on System in the menu bar and then click on Switch.
2.
In the System Parameters panel, change the Number of Lines setting to the required value.
3.
Click Save.
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5.10 Adding Licenses
Various IP Office features and applications require entry of license keys into the system's configuration. The license keys
are unique 32-character codes based on the feature being activated and the serial number of the feature key dongle
installed with the IP Office system.
The serial number is printed on the feature key dongle and prefixed with FK. It can also be viewed in the system
configuration using IP Office Manager.
· For IP500 V2 systems, the feature key dongle takes the form of an SD card inserted into the control unit. The card is a
mandatory item for these systems even if they use no licensed features.
When a license key is entered into the IP Office configuration, the following information is shown.
· Status
The status, which is Unknown until the configuration file is sent back to the IP Office system.
· Unknown
This status is shown for licenses that have just been added to the configuration shown in IP Office Manager.
Once the configuration has been sent back to the IP Office and then reloaded, the status will change to one of
those below.
· Valid
The features licensed can be configured and used.
· Invalid
The license was not recognized. It did not match the serial number of the Feature Key.
· Dormant
The license is valid but is conditional on some other pre-requisite that is not currently meet.
· Obsolete
The license is valid but is one no longer used by the level of software running on the system.
· Expired
The license has gone past its expiry date.
· License
The name of the licensed feature. This may differ from the ordered RFA name.
· Instances
Depending on the license, this may be the number of ports enabled or number of simultaneous users of the
licensed feature. Sometime the number of instances is specified in the license name.
· Expires
Most purchased licenses have no expiry setting. For some features, trial licenses may be available which will have
an expiry date.
Checking the System Feature Key Number
The Feature Key number of the System SD card installed in the system is used to generate and validate licenses added to
the system configuration. When you log into a system, the Feature Key number is shown in the Hardware Installed
panel on the Home page.
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Adding Licenses
Firstly check that the licence information that you have been supplied has been issued against the Feature Key number of
the System SD card installed in the system. Licenses issued against another Feature Key number will be invalid.
1.
Click System in the menu bar and then click License.
2.
The current licenses entered in the system are shown. Click Add License.
3.
Cut and paste the license key supplied into the field for the new key.
4.
Click Save.
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5.11 Changing Network Settings
IP connection to the system is done using the LAN port on the back of the system's control unit. During installation, it
uses the LAN port to request an IP address from any DHCP server. If there is a DHCP server on the customer's network,
that server will give the system an IP address.
If the system was not able to get an address using DHCP when it was first started, it will use the default address
192.168.42.1/255.255.255.0 for the LAN port. However, the system is still defaulted as a DHCP client and so will
request an address again if it is restarted. Therefore if the system has been started before being connected to the
customer's network, it can still be connected and restarted in order to obtain an address from the network.
The WAN port on the back of the system's control unit is not normally used. Its only use if as a fallback method to
connect a PC in order to configure the system, see PC Connection .
Changing the System's Network Settings
1.
Click on System in the menu bar.
2.
The network address settings for the system's LAN port are shown in the Network Settings panel:
· Receive IP Address Via DHCP Server: Default = Yes.
This setting controls whether the system acts as a DHCP client or uses a fixed IP address.
· If enabled, the system acts as a DHCP client and requests IP address details for its LAN port when the
system is started.
· If it receives a response, the address details it has been given by the DHCP server are shown in the
field below but cannot be adjusted.
· If it does not receive a response, it default to using the address 192.168.42.1. It is still a DHCP client
and will request an address again when it is next restarted.
· If not enabled, the system uses the IP address values set in the fields below.
· System IP Address: Default = 192.168.42.1
Enter the IP address that the telephone system should use if Receive IP Address Via DHCP Server is not
selected. If Receive IP Address Via DHCP Server is selected, this field is greyed out but does display the IP
address that the system is currently using.
· Subnet Mask: Default = 255.255.255.0
Enter the Sub-Net Mask that the telephone system should use if Receive IP Address Via DHCP Server is not
selected. If Receive IP Address Via DHCP Server is selected, this field is greyed out but does display the IP
address that the system is currently using.
· Default Gateway: Default = 0.0.0.0
Enter the Default Gateway that the telephone system should use if Receive IP Address Via DHCP Server
is not selected. If Receive IP Address Via DHCP Server is selected, this field is greyed out but does display
the IP address that the system is currently using.
3.
Once the settings are set as required, click Save.
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5.12 Setting the Emergency Numbers
You can enter 10 emergency phone numbers into this list. This list is applied to all users and overrides any dialing
restrictions that would otherwise be applied to the users.
By default the normal emergency numbers for the system locale are automatically added and should not be removed.
To Edit the Emergency Numbers List
1.
From the menu bar, click on User.
2.
The Outgoing Calls panel next to the list of users gives a summary of the currently configured lists. Click on the
edit icon.
3.
From the List Management table, select the View Details link of the list that you want to edit.
· The Telephone Numbers in List panel displays the allowed numbers. Edit the numbers as required.
· The Assign Users to List panel is used to set which users are assigned to the list.
4.
When completed click Save.
5.
To access another list click on << Previous List or Next List >>. Alternatively click on << Back to return to the
table of all the lists.
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5.13 Setting the Outside Line Prefix
This option is only used with systems set to PBX mode. It sets the digit which, when dialed at the start of a number,
indicates that the call is intended to be external. The options are to use 0, 9 or no prefix.
Note that the setting also changes the digits used for calls to the first extension on the system. Normally, in addition to
the extension's extension number, the number 0 can be used to call that extension. If the number 0 is set as the outside
line prefix, the number 9 is used for the first extension.
Setting the System's Outside Line Prefix
1.
Click on System in the menu bar.
2.
In the System Parameters, set the Outside Line setting to the required option.
· 9 (Operator is 0)
The prefix 9 is used for external calls. The digit 0 is used for calls to the operator extension (the first
extension in the system). This is the default setting for systems with the Country setting United States.
· None
No prefix is used for external calls. Any dialing that does not match an internal dial plan number is
assumed to be an external call. This is the default setting for systems with the Country setting other then
Germany or United States. The digit 0 is used for calls to the operator extension (the first extension in
the system).
· 0 (Operator is 9)
The prefix 0 is used for external calls. The digit 9 is used for calls to the operator extension (the first
extension in the system). This is the default setting for systems with the Country setting Germany.
3.
Click Save.
5.14 Music on Hold
The phone system supports an external music on hold source. This connects to the Audio port on the rear of the system's
control unit. You can configure whether the input to this port is played to callers when they are put on hold.
The music on hold input can also be played to callers being transferred rather than ringing tone. That behaviour is
controlled by the system's Ring on Transfer setting.
The port is a 3.5mm stereo jack socket suitable for use with the most standard audio leads and connection to the
'headphone' output socket of most audio systems. The use of a 'headphone' socket allows simple volume adjustment.
Connection via a 'Line Out' socket may require additional equipment in order to adjust the volume level.
Enabling Music on Hold
1.
Click System in the menu bar and then click Auxiliary Equipment.
2.
In the Music on Hold panel, select the required option.
· On
This is the default. If enabled, the system will use the external music source connected to the phone system for
its music on hold.
· Off
If not enabled, the system provides a double beep tone repeated every 5 seconds.
3.
Click Save.
Using Music on Hold for Call Transfers
Calls being transferred normally hear ringing while the transfer process is in progress. This can be changed to hearing the
system's music on hold source.
1.
Click on System in the menu bar and then click on Switch.
2.
Click on the Advanced button.
3.
The Ring on Transfer setting controls whether callers hear ringing or music on hold while being transferred.
4.
Click Save.
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5.15 Automatic Line Selection
For systems running in Key mode, when a user makes a call, they can indicate if it is an external or internal call by first
pressing a line appearance button or an intercom button respectively. If the user just lifts the handset without first
pressing a button, the system uses the user's automatic line selection settings (ALS) to determine which available button
to seize for the call.
By default, each extensions' automatic line selection list contains line buttons in sequence from line 1 up to the system's
Number of Lines setting and then the intercom or call appearance buttons.
Manually Editing a User's Automatic Line Selection Setting
1.
Click on User in the menu bar.
2.
Highlight the required user by clicking on them.
3.
Click on the edit icon in the Button Programming panel on the right.
4.
The current automatic line selection settings are shown in the ALS Programming panel.
5.
Select Modify ALS.
6.
In the text box, enter the sequence of line and intercom buttons that should be use for automatic line selection.
Separate each entry with a comma.
· For a line button, enter Line XX where XX is replaced by the line number.
· For an intercom button, enter Intercom Y when Y is replaced by the intercom button number.
7.
Click Save.
5.16 Logging Out
You must remember to log out when you have finished editing the configuration. The browser is not automatically logged
out after any duration.
While simply closing the browser will end the web management session, it may be before all the settings that have been
changed have been saved to the system. Therefore it is recommended that you always end a web management session by
using the log out process below.
Logging Out
1.
Click on the Logout link shown at the top-right of the browser window.
2.
In the confirmation menu, click Yes.
3.
Your web management session is ended and the log in screen is shown.
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Initial Configuration Using IP
Office Manager
Chapter 6.
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6. Initial Configuration Using IP Office Manager
This section covers basic configuration changes required for IP Office systems if using the IP Office Manager application.
This covers just the basic configuration, the full range of configuration possible through IP Office Manager is covered in the
IP Office Basic Edition - Quick Mode Manager manual.
· Entering Licenses
Enter licenses for features that require them.
· Setting the System Locale
Setting the correct system locale affects a wide range of settings including trunk settings. The correct locale must
be set for a system to operate correctly.
· Select Key System or PBX System Mode
The system can run in key system or PBX system modes.
· Extension Numbering
Change the numbering mode used by the system between 2-digit and 3-digit. Renumber the user extensions if
required.
· Change the Default Passwords
The default passwords used for configuration access to the IP Office system should be changed.
· Change the IP Address/DHCP Settings
If necessary, the IP address and DHCP mode of the IP Office system can be changed.
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Initial Configuration Using IP Office Manager:
6.1 Entering Licenses
For IP500 V2 control units, license files can be pre-loaded onto the System SD card. Those licenses will then be
merged with the configuration when the control unit is powered up. Otherwise for all control units, licenses are entered
into the configuration using IP Office Manager. In addition to the methods below, license can also be added by placing the
addition licenses as a text file on the System SD card.
You must ensure that the licenses being entered have been issue against the FK serial number of the System SD card
fitted in the system. Each license is a unique 32-character string based on the feature being licensed and the serial
number of the SD card plugged into the system control unit.
Entering licenses manually is liable to errors caused by miskeying the correct 32-character string.
Entering Licenses
1.
Start IP Office Manager and receive the configuration from the IP Office system.
2.
From the Admin Tasks list select System and then License Management.
· If the Admin Tasks list is not visible, select View and deselect Hide Admin Tasks.
3.
It is recommended that you use the Import control to import licenses from a file. Alternatively the license keys can
be cut and pasted into the Key field.
4.
Click Apply.
5.
Click on the save icon and save the updated configuration back to the IP Office system.
6.
Use Manager to receive the configuration again and check that the status of the license. It should now be Valid.
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6.2 Setting the System Locale
Setting the correct system locale affects a wide range of settings including trunk settings. The correct locale must be
set for a system to operate correctly. It will also set the default language used for phone displays and for voicemail
prompts. However language settings can be changed separately from the system locale if different language operation is
required.
· ! WARNING
This process will require the IP Office system to reboot in order to complete the process. Any current calls and
services will be ended by the reboot.
· This process can be performed through phone based administration from either of the first two systems in the
system. For details, refer to the IP Office Basic Edition - Quick Mode Phone Based Administration manual.
Setting the System Locale
1.
Start IP Office Manager and receive the configuration from the IP Office system.
2.
On the Manager home page, select Change System Settings (or from the Admin Tasks list select System).
3.
Use the Country drop down list to select the required locale.
· Argentina
· Australia
· Bahrain
· Belgium
· Brazil
· Canada
· Chile
· China
· Colombia
· Denmark
· Egypt
· Finland
· France
· Germany
· Greece
· Hong Kong
· Hungary
· Iceland
· India
· Italy
· Korea
· Kuwait
· Mexico
· Morocco
· Netherlands
· New Zealand
· Norway
· Oman
· Pakistan
· Peru
· Poland
· Portugal
· Qatar
· Russia
· Saudi Arabia
· Singapore
· South Africa
· Spain
· Sweden
· Switzerland
· Taiwan
· Turkey
· United Arab Emirates
· United Kingdom
· United States
· Venezuela
Use the Language drop down list to select the default language for the system. Click Apply.
4.
If the correct set of language prompts are not present on the System SD card, IP Office Manager will display an
error. The Add/Display VM locales option (File | Advanced | Add/Display VM locales) can be used to upload the
language prompts from IP Office Manager.
5.
Click on the save icon and save the updated configuration back to the IP Office system.
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