Avaya IP Office SMDR Installation & Reference Manual
IP Office SMDR
Installation & Reference Manual
40DHB0002USDT Issue 1 (09/04/2002)
Contents
IP Office SMDR Page 2
Installation & Reference Manual 40DHB0002USDT Issue 1 (09/04/2002)
Contents
IP Office SMDR ............................................................................................................................3
Introduction .....................................................................................................................................3
System Requirements.................................................................................................................3
Installation .......................................................................................................................................4
Launching IP Office SMDR........................................................................................................5
Settings Tab ...................................................................................................................................6
Comms ................................................................................................................. 6
Log to File............................................................................................................. 7
Licences ............................................................................................................... 7
Language ............................................................................................................. 8
CSV File Format............................................................................................................................8
IP Office SMDR Output Fields..................................................................................................9
Example Call Records...............................................................................................................10
IP Office SMDR Introduction
IP Office SMDR
Introduction
The IP Office Station Message Detail Recording (SMDR) application,
captures detailed information about incoming and outgoing voice and
data calls.The IP Office SMDR applications receives this data via the
LAN. The application creates a call log management file (SMDR.csv)
which can be processed by a 3
rd
party call system.
System Requirements
The IP Office SMDR application can be installed on a PC to process
data from to the IP Office. The following operating systems are
supported: Win 98 SE, Win 2000, Windows NT 4 and Windows XP.
It is recommended the IP Office SMDR and the Delta Server for CCC
or CBC are not installed in the same PC as this may potentially
cause database corruption.
Note: You cannot setup more than one IP Office SMDR
application to an IP Office system. For multi IP Office
configurations one IP Office SMDR application per IP Office
system will be required.
The IP Office SMDR application is for call reporting on the IP Office
system. The Delta Server application is an integral component of the
IP Office Call Centre products, CCC and CBC. These products allow
in depth reporting on Call Centre activity.
IP Office SMDR Installation & Reference Manual
40DHB0002USDT Issue 1 (09/04/2002) Page 3
IP Office SMDR Installation
Installation
The PC hosting the IP Office SMDR should be connected to the IP
office via the Local Area Network.
To install the IP Office SMDR application please follow the steps
below:
To install:
1. Insert the IP Office Administration CD into the CD Drive. If the
CD auto-starts please press Cancel:
• Select My computer or select Windows Explorer
• Select the CD Drive the CD is in (usually D:)
• Right click on the CD Drive and select Browse
• Select & Enter the SMDR folder
• Double click on SETUP.exe.
• Click on the OK button to start the installation.
2. A screen will show letting you select the language that you want
to use for the installation. Select the required language and then
click on the OK button.
3. The InstallShield Wizard will start. At the Welcome screen click
on the Next button to continue with the installation.
4. At the completed installation screen click on the Finish button to
complete the installation.
The Application is now installed to the following path on the Start
Menu. Start/Programs/IP Office/IP Office SMDR
IP Office SMDR Installation & Reference Manual
40DHB0002USDT Issue 1 (09/04/2002) Page 4
IP Office SMDR Launching IP Office SMDR
Launching IP Office SMDR
Ensure the IP Office SMDR has established connection with the
telephone system. Every time the Server PC is switched on, the IP
Office SMDR will automatically restart. However, you can start the
IP Office SMDR, by performing the following sequence:
− Click the Start button on the Windows Taskbar.
− Point to Programs
− Point to IP Office
− Click on IP Office SMDR. The following screen appears:
The information on the screen is:
Comms Status: This indicates the status of the link between the IP
Office SMDR, and the telephone system.
There are three statuses: Init Comms, Comms Restored, and
Comms Failure.
− Init Comms – Indicates IP Office SMDR is initialising and has
established communication with the telephone system (this
happens every time you start the IP Office SMDR).
− Comms Restored – Indicates the connection between the IP
Office SMDR and the telephone system is established.
− Comms Failure – Indicates communications link between the
IP Office SMDR and the telephone system has been
terminated.
IP Office SMDR Installation & Reference Manual
40DHB0002USDT Issue 1 (09/04/2002) Page 5
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