Avaya IP Line User Manual

Title page

Nortel Communication Server 1000

Nortel Communication Server 1000 Release 4.5

IP Line

Description, Installation and Maintenance

Document Number: 553-3001-365 Document Release: Standard 10.00

Date: December 2006

Year Publish FCC TM

Produced in Canada

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Page 3 of 952

Revision history

December 2006

Standard 10.00. This document is up-issued to support CS 1000 Release 4.5. This document addresses the following CRs:

• Q01512086 on page 276

• Q01452824 on page 460

July 2006

Standard 9.00. This document is up-issued to address the following CRs:

• CR Q01368947, page 114

• CR Q01349604, page 816

May 2006

April 2006

January 2006

Standard 8.00. This document is up-issued to reflect changes to the IPL> CLI default user name and password.

Standard 7.00. This document is up-issued to reflect changes in technical content due to the following CRs:

• Q01270071, page 564

• Q01285983, page 146

• Q01318230, page 882–883

Standard 6.00. This document is up-issued to reflect changes in technical content due to the following CRs:

• Q01206792

— pages 118, 136, 152-155

IP Line Description, Installation and Maintenance

Page 4 of 952 Revision history

• Q01250132

— pages 378, 379, 389, 393, 480, 483

• Q01131032

— page 879 - 894

August 2005

Standard 5.00. This document is up-issued following removal of regulatory data.

August 2005

Standard 4.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

September 2004

Standard 3.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0.

May 2004

Standard 2.00. This document is up-issued to support the Nortel Networks Mobile Voice Client 2050 (MVC 2050).

October 2003

Standard 1.00. This document is a new NTP for Succession 3.0. It was created to support a restructuring of the Documentation Library. This document contains information previously contained in the following legacy document, now retired: IP Line: Description, Installation and Operation (553-3001-

204).

Content from IP Line: Description, Installation and Operation (553-3001-

204) also appears in:

• Converging the Data Network with VoIP (553-3001-160),

• Communication Server 1000M and Meridian 1: Small System Planning and Engineering (553-3011-120), and

• Communication Server 1000M and Meridian 1: Large System Planning and Engineering (553-3021-120).

553-3001-365 Standard 10.00 December 2006

Page 5 of 952

List of procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 15

How to get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Getting Help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . 29

About this document . . . . . . . . . . . . . . . . . . . . . . . 31

Subject .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Conventions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Interworking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

System configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Software delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Required packages .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

IP Line package components lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Voice Gateway Media Cards .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Virtual superloops, virtual TNs, and physical TNs .. . . . . . . . . . . . . . . 68

Licenses .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

IP Line Description, Installation and Maintenance

Page 6 of 952 Contents

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Active Call Failover for IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

DSP peg counter for CS 1000E systems .. . . . . . . . . . . . . . . . . . . . . . . 113

Enhanced UNIStim Firmware Download for IP Phones . . . . . . . . . . . 114

Firmware download using UNIStim FTP .. . . . . . . . . . . . . . . . . . . . . . 157

NAT Traversal feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Personal Directory, Callers List, and Redial List . . . . . . . . . . . . . . . . . 190

IP Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

pbxLink connection failure detection . . . . . . . . . . . . . . . . . . . . . . . . . . 203

LD 117 STAT SERV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

IP Phone support .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Element Manager support .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Call Statistics collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

User-defined feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Private Zone configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Run-time configuration changes .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Network wide Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Branch Office and Media Gateway 1000B .. . . . . . . . . . . . . . . . . . . . . 241

802.1Q support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Data Path Capture tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

IP Phone firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Graceful Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Hardware watchdog timer .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Codecs .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Set type checking and blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

553-3001-365 Standard 10.00 December 2006

Contents Page 7 of 952

Enhanced Redundancy for IP Line nodes . . . . . . . . . . . . . . . . . . . . . . . 257

Personal Directory, Callers List,

and Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Personal Directory .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

IP Phone Application Server configuration and administration . . . . . . 266

IP Phone Application Server database maintenance .. . . . . . . . . . . . . . 273

Call Server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Password administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

User profile management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Codec configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Codec registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Codec negotiation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Codec selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Installation and configuration summary . . . . . . . . 309

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Installation summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Voice Gateway Media Card installation summary sheet . . . . . . . . . . . 312

IP Line Description, Installation and Maintenance

Page 8 of 952 Contents

Installation and initial configuration of an

IP Telephony node . . . . . . . . . . . . . . . . . . . . . . . . . 315

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Equipment considerations .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Install the hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Initial configuration of IP Line 4.5 data . . . . . . . . . . . . . . . . . . . . . . . . 341

Node election rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

Configuration of IP Telephony nodes

using Element Manager . . . . . . . . . . . . . . . . . . . . . 365

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

Configure IP Line 4.5 data using Element Manager . . . . . . . . . . . . . . 367

Transfer node configuration from Element Manager

to the Voice Gateway Media Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 406

Upgrade the Voice Gateway Media Card software and

IP Phone firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Configure Alarm Management to receive IP Line

SNMP traps .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Assemble and install an IP Phone .. . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Change the default IPL> CLI Shell password . . . . . . . . . . . . . . . . . . . 453

Configure the IP Phone Installer Passwords .. . . . . . . . . . . . . . . . . . . . 453

Import node configuration from an existing node . . . . . . . . . . . . . . . . 454

Configuration of IP Telephony nodes

using OTM 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

Site and system administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461

Configure IP Line data using OTM . . . . . . . . . . . . . . . . . . . . . . . . . . . 513

Summary of steps to configure a Voice Gateway Media Card .. . . . . . 517

553-3001-365 Standard 10.00 December 2006

Contents Page 9 of 952

Transmit node configuration from OTM 2.2

to the Voice Gateway Media Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . 548

Upgrade the Voice Gateway Media Card software

and IP Phone firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

Configure OTM Alarm Management to receive IP Line

SNMP traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Assemble and install an IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581

Change the default IPL> CLI Shell password .. . . . . . . . . . . . . . . . . . . 581

Configure the IP Phone Installer Passwords . . . . . . . . . . . . . . . . . . . . . 581

IP Line 4.5 administration . . . . . . . . . . . . . . . . . . . . 583

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584

IP Line feature administration .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

Password security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

IP configuration commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 610

TLAN network interface configuration commands . . . . . . . . . . . . . . . 610

Display the number of DSPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612

Display IP Telephony node properties . . . . . . . . . . . . . . . . . . . . . . . . . 612

Display Voice Gateway Media Card parameters . . . . . . . . . . . . . . . . . 614

Packet loss monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

Transfer files using the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

Download the IP Line 4.5 error log .. . . . . . . . . . . . . . . . . . . . . . . . . . . 620

Reset the Operational Measurements file . . . . . . . . . . . . . . . . . . . . . . . 620

IP Line administration using Element Manager . . 621

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 621

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 622

Element Manager administration procedures . . . . . . . . . . . . . . . . . . . . 622

Backup and restore data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 634

Update IP Telephony node properties .. . . . . . . . . . . . . . . . . . . . . . . . . 638

IP Line Description, Installation and Maintenance

Page 10 of 952 Contents

Update other node properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670

Telnet to a Voice Gateway Media Card using Virtual Terminal . . . . . 670

Check the Voice Gateway Channels .. . . . . . . . . . . . . . . . . . . . . . . . . . 673

Setting the IP Phone Installer Password . . . . . . . . . . . . . . . . . . . . . . . . 677

IP Line administration using OTM 2.2 . . . . . . . . . 685

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

OTM administration procedures .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 686

Back up and restore OTM data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699

Update IP Telephony node properties using OTM . . . . . . . . . . . . . . . . 700

Update Voice Gateway Media Card card properties . . . . . . . . . . . . . . 723

Add an IP Telephony node in OTM by retrieving an existing node .. . 731

IP Line CLI access using Telnet or local RS-232 maintenance port . . 735

Voice Gateway Media Card maintenance . . . . . . . 737

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738

Faceplate maintenance display codes . . . . . . . . . . . . . . . . . . . . . . . . . . 738

System error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743

IP Line and IP Phone maintenance and

diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 749

IP Line CLI commands .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 760

Lamp Audit and Keep Alive functions .. . . . . . . . . . . . . . . . . . . . . . . . 802

Voice Gateway Media Card self-tests . . . . . . . . . . . . . . . . . . . . . . . . . 808

Troubleshoot a software load failure . . . . . . . . . . . . . . . . . . . . . . . . . . 808

Troubleshoot an IP Phone installation . . . . . . . . . . . . . . . . . . . . . . . . . 811

Maintenance telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 812

Upgrade Voice Gateway Media Card firmware . . . . . . . . . . . . . . . . . . 813

Replace the Media Card’s CompactFlash .. . . . . . . . . . . . . . . . . . . . . . 819

553-3001-365 Standard 10.00 December 2006

Contents Page 11 of 952

Voice Gateway Media Card maintenance

using Element Manager . . . . . . . . . . . . . . . . . . . . . 821

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 821

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 821

Replace a Voice Gateway Media Card . . . . . . . . . . . . . . . . . . . . . . . . . 822

Add another Voice Gateway Media Card . . . . . . . . . . . . . . . . . . . . . . . 828

Access CLI commands from Element Manager . . . . . . . . . . . . . . . . . . 831

Access the IPL> CLI from Element Manager .. . . . . . . . . . . . . . . . . . . 848

Voice Gateway Media Card maintenance

using OTM 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

Replace a Voice Gateway Media Card . . . . . . . . . . . . . . . . . . . . . . . . . 850

Access the IPL> CLI from OTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 859

Add a “dummy” node for retrieving and viewing

IP Telephony node configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 859

Convert IP Trunk Cards to

Voice Gateway Media Cards . . . . . . . . . . . . . . . . . . 867

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 867

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

Convert the IP Trunk cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 869

Add the converted cards to an IP Telephony node . . . . . . . . . . . . . . . . 887

Appendix A: NAT router requirements for NAT

Traversal feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 899

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 899

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 899

Requirements .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 900

Natcheck output .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 904

IP Line Description, Installation and Maintenance

Page 12 of 952 Contents

Appendix B: I/O, maintenance, and

extender cable description . . . . . . . . . . . . . . . . . . 907

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 907

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 907

NTMF94EA I/O cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 908

Connector pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 910

NTAG81CA maintenance cable description . . . . . . . . . . . . . . . . . . . . 914

NTAG81BA maintenance extender cable . . . . . . . . . . . . . . . . . . . . . . 915

Replace the NT8D81BA cable with the NT8D1AA cable

and install the NTCW84JW special IPE filter . . . . . . . . . . . . . . . . . . . 916

Appendix C: Product integrity . . . . . . . . . . . . . . . . 921

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 921

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 921

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 921

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 922

Appendix D: Subnet Mask Conversion

from CIDR to Dotted Decimal Format . . . . . . . . . . 925

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 925

Appendix E: Download IP Line 4.5

files from Nortel web site . . . . . . . . . . . . . . . . . . . . 927

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 927

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 927

Download files from Nortel web site . . . . . . . . . . . . . . . . . . . . . . . . . . 927

Appendix F: Moving Voice Gateway Media Cards

between systems . . . . . . . . . . . . . . . . . . . . . . . . . . 929

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 929

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 929

Reconfiguring the Voice Gateway Media Card . . . . . . . . . . . . . . . . . . 930

Upgrading the software .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 942

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Contents Page 13 of 952

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 945

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List of procedures

Procedure 1

Selecting IP Phone firmware . . . . . . . . . . . . . . . . . . . . . 139

Procedure 2

Distributing selected IP Phone firmware . . . . . . . . . . .142

Procedure 3 Accessing Ethernet Diagnostics

in Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Procedure 4

Accessing the uftpTurboMode command . . . . . . . . . . . 152

Procedure 5

Accessing the uftpTurboModeShow command . . . . . . 154

Procedure 6

Accessing uftpTurboModeTimeoutSet command . . . . 155

Procedure 7 Accessing uftpAutoUpgradeTimeoutSet command . . 156

Procedure 8

Accessing the call log options . . . . . . . . . . . . . . . . . . . . 264

Procedure 9 Configuring the IP Phone Application Server

on a separate Signaling Server . . . . . . . . . . . . . . . . . . .270

IP Line Description, Installation and Maintenance

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Procedure 10 Backing up the IP Phone Application Server database

server manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Procedure 11

Performing a full database recovery . . . . . . . . . . . . . . . 276

Procedure 12

Performing a selective database recovery . . . . . . . . . . 278

Procedure 13 Accessing User Profile Management

in Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Procedure 14

Resetting the IP Phone user password . . . . . . . . . . . . . 288

Procedure 15

Copying a Personal Directory to another user . . . . . . . 289

Procedure 16 Deleting a Personal Directory, Callers List,

Redial List, or user preferences . . . . . . . . . . . . . . . . . . 290

Procedure 17

Installing the ITG-P 24-port line card . . . . . . . . . . . . . . 322

Procedure 18 Installing the CompactFlash card

on the Media Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Procedure 19

Installing the Media Card . . . . . . . . . . . . . . . . . . . . . . . . 330

Procedure 20

Replacing the existing I/O Panel Filter Connector . . . . 332

Procedure 21 Installing the NTMF94EA ELAN, TLAN, serial interface

cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

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Procedure 22 Installing the Shielded 50-pin to

Serial/ELAN/TLAN Adapter onto the Media Card . . . . . 341

Procedure 23 Configuring the ELAN network interface

IP address for the active ELNK . . . . . . . . . . . . . . . . . . . 342

Procedure 24 Viewing Element Manager for Zone Configuration . . . 345

Procedure 25 Using Element Manager to configure Voice Gateway

channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .348

Procedure 26 Configuring a virtual Superloop

in Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Procedure 27

Turning off browser caching in Internet Explorer . . . . 369

Procedure 28

Launching Element Manager . . . . . . . . . . . . . . . . . . . . .371

Procedure 29

Adding an IP Telephony node manually . . . . . . . . . . . . 374

Procedure 30

Configuring SNMP trap destinations . . . . . . . . . . . . . . . 380

Procedure 31

Configuring the community name strings . . . . . . . . . . 382

Procedure 32

Configuring DSP Profile data . . . . . . . . . . . . . . . . . . . . . 384

Procedure 33

Configuring QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389

IP Line Description, Installation and Maintenance

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Procedure 34 Configuring the Call Server ELAN network interface IP address (Active ELNK),

TLAN voice port, and routes . . . . . . . . . . . . . . . . . . . . . 391

Procedure 35

Configuring access to the file server . . . . . . . . . . . . . . 398

Procedure 36

Setting the loss plan for the UK . . . . . . . . . . . . . . . . . . . 399

Procedure 37 Adding card and configuring

Voice Gateway Media Card properties . . . . . . . . . . . . . 400

Procedure 38 Submitting and transferring the node information . . . 403

Procedure 39 Configuring the Leader IP address for a second or

subsequent node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

Procedure 40

Transmitting node properties to Leader . . . . . . . . . . . . 410

Procedure 41

Configuring the Follower cards . . . . . . . . . . . . . . . . . . . 417

Procedure 42

Determining card software version . . . . . . . . . . . . . . . . 425

Procedure 43

Determining the IP Phone firmware version . . . . . . . . . 428

Procedure 44 Downloading loadware and firmware

from the Nortel web site . . . . . . . . . . . . . . . . . . . . . . . . . 429

Procedure 45

Uploading loadware and firmware files . . . . . . . . . . . . 431

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Procedure 46

Upgrading the card loadware . . . . . . . . . . . . . . . . . . . . .432

Procedure 47

Rebooting the Voice Gateway Media Card . . . . . . . . . . 437

Procedure 48

Re-enabling the Voice Gateway Media Card . . . . . . . . . 438

Procedure 49

Upgrading the IP Phone firmware . . . . . . . . . . . . . . . . . 443

Procedure 50 Upgrading the Voice Gateway Media Card firmware . . 452

Procedure 51

Importing node files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

Procedure 52

Adding a site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .462

Procedure 53

Setting up a system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464

Procedure 54

Adding a system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .472

Procedure 55

Deleting survivable cabinets or media gateways . . . . . 502

Procedure 56

Adding an MG 1000B . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Procedure 57

Deleting an MB 1000B . . . . . . . . . . . . . . . . . . . . . . . . . . .505

Procedure 58

Adding a gatekeeper zone . . . . . . . . . . . . . . . . . . . . . . .506

Procedure 59

Modifying the information for a gatekeeper zone . . . . 507

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Procedure 60

Deleting a gatekeeper zone . . . . . . . . . . . . . . . . . . . . . . 508

Procedure 61

Adding a Generic system . . . . . . . . . . . . . . . . . . . . . . . . 508

Procedure 62

Changing site information . . . . . . . . . . . . . . . . . . . . . . . 511

Procedure 63

Changing system information . . . . . . . . . . . . . . . . . . . .512

Procedure 64

Deleting a site or system . . . . . . . . . . . . . . . . . . . . . . . . 513

Procedure 65

Launching OTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Procedure 66

Adding an IP Telephony node manually . . . . . . . . . . . . 518

Procedure 67 Configuring card properties for the

Voice Gateway Media Card . . . . . . . . . . . . . . . . . . . . . . 523

Procedure 68

Configuring DSP profile data using OTM . . . . . . . . . . . 526

Procedure 69 Configuring SNMP traps and

ELAN GW Routing table . . . . . . . . . . . . . . . . . . . . . . . . . 531

Procedure 70 Configuring node synchronization

with the Call Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

Procedure 71 Configuring the Call Server ELAN network interface IP address (Active ELNK) and the TLAN voice port . . 537

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Procedure 72 Configuring SNMP access and

community name strings . . . . . . . . . . . . . . . . . . . . . . . .540

Procedure 73

Configuring access to the File Server . . . . . . . . . . . . . . 544

Procedure 74

Enabling 802.1Q and configuring DSCP settings . . . .545

Procedure 75

Configuring the Leader 0 IP address . . . . . . . . . . . . . . . 549

Procedure 76 Transmitting node and card properties to Leader 0 . . 551

Procedure 77 Transmitting card properties to all cards

in the node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

Procedure 78 Verifying card loadware and IP Phone firmware

using OTM 2.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .559

Procedure 79 Upgrading Voice Gateway Media Card

software from the OTM 2.2 PC . . . . . . . . . . . . . . . . . . . . 564

Procedure 80 Upgrading the Voice Gateway Media Card software . .568

Procedure 81

Upgrading the IP Phone firmware . . . . . . . . . . . . . . . . . 569

Procedure 82

Configuring SNMP Traps . . . . . . . . . . . . . . . . . . . . . . . .575

Procedure 83 Configuring the Administrative IP Phone Installer

Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604

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Page 22 of 952 List of procedures

Procedure 84 Configuring the temporary

IP Phone Installer Password . . . . . . . . . . . . . . . . . . . . . 607

Procedure 85 Resetting the user name and password to default . . . 609

Procedure 86 Retrieving the current OM file from the Voice Gateway Media Card using Element Manager . . 623

Procedure 87

Viewing IP Line log files . . . . . . . . . . . . . . . . . . . . . . . . . 630

Procedure 88

Backing up the Call Server data . . . . . . . . . . . . . . . . . . 635

Procedure 89

Restoring the Call Server data . . . . . . . . . . . . . . . . . . . . 637

Procedure 90

Updating the IP Telephony node properties . . . . . . . . . 638

Procedure 91

Adding a Voice Gateway Media Card to the node . . . . 641

Procedure 92 Deleting a follower Voice Gateway Media Card

from the node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 652

Procedure 93

Deleting the Leader Voice Gateway Media Card . . . . . 655

Procedure 94 Changing the IP addresses of an

IP Telephony node in Element Manager . . . . . . . . . . . . 656

Procedure 95 Restarting a Voice Gateway Media Card at the CLI . . . 666

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Procedure 96 Restarting a Voice Gateway Media Card in Element

Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .667

Procedure 97

Restarting all Voice Gateway Media Cards . . . . . . . . . . 669

Procedure 98 Accessing a Voice Gateway Media Card using Telnet 670

Procedure 99

Checking the Voice Gateway Channels . . . . . . . . . . . . 673

Procedure 100 Setting the administrative and temporary

IP Phone Installer Passwords . . . . . . . . . . . . . . . . . . . . 678

Procedure 101

Scheduling Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687

Procedure 102

Generating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 690

Procedure 103 Opening an Operational Measurement (OM) report . . . 691

Procedure 104 Retrieving the current OM file from the

Voice Gateway Media Card using OTM . . . . . . . . . . . . . 693

Procedure 105

Viewing IP Line info and error log . . . . . . . . . . . . . . . . . 699

Procedure 106

Updating the IP Telephony node properties . . . . . . . . . 700

Procedure 107

Adding a Voice Gateway Media Card to the node . . . . 701

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Page 24 of 952 List of procedures

Procedure 108 Deleting a Voice Gateway Media Card

from the node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708

Procedure 109 Deleting the Leader 0 Voice Gateway Media Card

from the node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710

Procedure 110 Changing the IP addresses of an

IP Telephony node in OTM . . . . . . . . . . . . . . . . . . . . . . . 711

Procedure 111

Restarting a Voice Gateway Media Card . . . . . . . . . . . . 721

Procedure 112

Restarting all the Voice Gateway Media Cards . . . . . . 722

Procedure 113

Updating card properties – DSP Profile tab . . . . . . . . . 723

Procedure 114 Disabling and re-enabling the

Voice Gateway Media Card . . . . . . . . . . . . . . . . . . . . . . 728

Procedure 115

Using the Retrieve command . . . . . . . . . . . . . . . . . . . . . 729

Procedure 116

Adding a node by retrieving an existing node . . . . . . . 732

Procedure 117 Accessing a Voice Gateway Media Card

using Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 735

Procedure 118

Troubleshooting an IP Phone installation . . . . . . . . . . 811

Procedure 119

Upgrading the ITG-P 24-port card firmware . . . . . . . . . 813

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Procedure 120

Upgrading the Media Card firmware . . . . . . . . . . . . . . . 816

Procedure 121

Removing the CompactFlash . . . . . . . . . . . . . . . . . . . . .819

Procedure 122

Replacing a Follower Voice Gateway Media Card . . . . 822

Procedure 123

Replacing a Leader Voice Gateway Media Card . . . . . . 825

Procedure 124 Add another Voice Gateway Media Card

to the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828

Procedure 125 Accessing the CLI commands

from Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 836

Procedure 126

Replacing a Leader Voice Gateway Media Card . . . . . . 851

Procedure 127

Replacing a Follower Voice Gateway Media Card . . . . 853

Procedure 128 Verifying the Voice Gateway Media Card

software and firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 855

Procedure 129

Transmitting card properties . . . . . . . . . . . . . . . . . . . . .857

Procedure 130 Creating the “dummy” IP Telephony node

to retrieve configuration . . . . . . . . . . . . . . . . . . . . . . . . . 860

Procedure 131 Retrieving IP Line configuration data

from the IP Telephony node . . . . . . . . . . . . . . . . . . . . . . 865

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Procedure 132 Converting IP Trunk card to

Voice Gateway Media Cards . . . . . . . . . . . . . . . . . . . . . 869

Procedure 133 Obtain the NTVQ01AA/NTVQ01BA Media Card

Release 6.8 firmware upgrade and instructions . . . . . 870

Procedure 134 Obtain the NTVQ01AB/NTVQ01BB Media Card

Release 8.2 firmware upgrade and instructions . . . . . 876

Procedure 135 Obtain the ITG-P 24-port card Release 5.7

firmware upgrade and instructions . . . . . . . . . . . . . . . . 882

Procedure 136 Adding the converted Voice Gateway Media Cards

into an existing IP Telephony node . . . . . . . . . . . . . . . . 888

Procedure 137 Importing all converted Voice Gateway Media Cards

into a new IP Telephony node . . . . . . . . . . . . . . . . . . . . 893

Procedure 138

Preventing ground loops . . . . . . . . . . . . . . . . . . . . . . . . 913

Procedure 139

Removing an NT8D81BA cable . . . . . . . . . . . . . . . . . . . 919

Procedure 140 Installing an NTCW84JA filter and NT8D81AA cable . . 919

Procedure 141 Converting a subnet mask from CIDR format to dotted

decimal format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 926

Procedure 142

Downloading files from the Nortel web site . . . . . . . . . 927

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Procedure 143 Reconfiguring a Voice Gateway Media Card running CS 1000 Release 4.5 on a system running CS 1000 Release

4.5, where the card was configured as a Follower on the

original system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 933

Procedure 144 Reconfiguring a Voice Gateway Media Card running CS 1000 Release 4.5 on a system running CS 1000 Release 4.5, where the card was configured as a Leader in

the original system . . . . . . . . . . . . . . . . . . . . . . . . . . . . .933

Procedure 145 Reconfiguring a Voice Gateway Media Card running CS 1000 Release 4.0 or earlier on a system running CS 1000 Release 4.5, where the card was configured as a Leader or

a Follower in the original system . . . . . . . . . . . . . . . . . .935

Procedure 146 Reconfiguring the ITG-P 24-port card running CS 1000 Release 4.5 on a system running CS 1000 Release 4.5, where the card was a Leader or a Follower in the original

system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 937

Procedure 147 Reconfiguring the ITG-P 24-port card running CS 1000 Release 4.0, or earlier on system running CS 1000 Release

4.5, where the card was a Leader or a Follower in the

original system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 938

Procedure 148 Reconfiguring the Media Card 32-port card, or the Media Card 8-port running CS 1000 Release 4.5 on a system running CS 1000 Release 4.5, where the card was a Leader

or a Follower in the original system . . . . . . . . . . . . . . . 940

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Procedure 149 Reconfiguring the Media Card 32-port card, or the Media Card 8-port card running CS 1000 Release 4.0, or earlier on a system running CS 1000 Release 4.5, where the card was

a Leader or a Follower in the original system . . . . . . . 941

Procedure 150 Upgrading the software for the ITG-P 24-port card or the Media Card running Succession Release 3.0, or CS 1000

Release 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 943

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Page 29 of 952

How to get Help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

IP Line Description, Installation and Maintenance

Page 30 of 952 How to get Help

Outside North America, go to the following Web site to obtain the phone number for your region:

www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

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