Avaya Internet Phone User Guide
1
Internet Phone User Gu
ide
Copyright © 2002 Nortel Networks. All rights reserved.
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
Installing the i2004 Internet Telephone 1
For Meridian SL-100 Integrated Gateway (IGW) Access
Document Version 1.1 March 2002
Installing the …
Basic Functions of the…
Using Network Services with an …
i2004 Internet Telephone 2
i2050 Software Phone 23
i2004 Internet Telephone 12
i2050 Software Phone 44
i2004 or i2050 Phone 61
The information in this document is subject to change without notice. The statements, configurations, technical
express or implied warranty. Users must take full responsibility for their applications of any products specified in
this document. The information in this document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT
are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the
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property of their respective owners.
Installing the
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Installing the i2004 Internet Telephone 2
i2004 Internet Telephone
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Installing the i2004 In
ternet Telephone
Installing the i2004 Internet Telephone
3
Installing the i2004 Internet Telephone 3
The i2004 Internet Telephone – Emissions Class A Product 4
The i2004 Internet Telephone – Introduction 5
Installing the i2004 Internet Telephone 7
Connecting the i2004 Internet Telephone 7
Initializing the i2004 Internet Telephone 8
Entering a DN Key 11
Internet Phone User Guide Nortel Networks
Installing the i2004 Internet Telephone 4
Installing the i2004 Internet Telephone
The i2004 Internet Telephone –
Emissions Class A Product
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment
is operated in a commercial environment. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Use only with a Nortel recommended, approved Limited Power Source; output
rated: 16VAC, 500mA, 50/60Hz.
Internet Phone User Guide Nortel Networks
Installing the i2004 Internet Telephone 5
The i2004 Internet Telephone - Introduction
Internet Protocol (IP) telephony is the next generation of telecommunication
services that integrates voice and data capabilities to enhance everyday
communications and increase productivity. IP telephony takes advantage of new
high-bandwidth central office technologies to provide any service, anywhere, at
anytime – instantly.
Nortel Networks has developed the i2004 Internet Telephone to work on your
corporate local area network (LAN) to deliver voice over IP (VoIP) services. The
i2004 Internet Telephone works in concert with your existing Centrex- or PBXbased telephone system (see Figure 1).
Figure 1
The i2004 Internet Telephone and the Terminal Proxy Server (TPS) software are
built on H.323 standards established by the International Telecommunications
Union for multimedia communications over packet-based networks such as a
corporate LAN. This means your phone will work in harmony with other IP-based
software and hardware.
The design of the i2004 Internet Telephone includes one-button access to
features like speakerphone and voicemail, and it supports the unique
requirements of various users. Additional features and functionality of the i2004
Internet Telephone include its display screen, softkeys and multiple line
appearances.
Internet Phone User Guide Nortel Networks
6 Programmable feature keys
with soft
-
labels
Speaker
Installing the i2004 Internet Telephone 6
The i2004 Internet Telephone includes special keys that provide instant access
to features of the set (see Figure 2). The use of these keys is discussed in more
detail throughout this User Guide.
Figure 2
Goodbye key
Hold key
Set Lamp
Quit key
Display
Handsfree key
with LED
Volume
Control
Mute key
with LED
Directory
Headset
key with
LED
key
4 Softkeys
Navigation
Cluster
Services key
Outbox key
Inbox key
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Installing the i2004 Internet Telephone 7
Installing the i2004 Internet Telephone
Before installing your i2004 Internet Telephone, consult your system
administrator to avoid serious damage to the set.
Your system administrator must create a terminal profile and provide you with an
IP address and other information required to initialize the set. Be sure you have
this information before installation:
• You will need the primary Directory Number or DNKey
• You will need to know whether your system uses full, partial or no DHCP
• If your system does not use full DHCP, you will need the parameter
information listed in Table 1 on page 10.
Connecting the i2004 Internet Telephone
CAUTION – Severe damage will occur if this set is plugged into an ISDN
connection. Consult your system administrator to assure that you are plugging
your set into a 10/100 BaseT Ethernet jack.
To connect the i2004 Internet Telephone, follow these steps:
Step 1: Connect one end of the handset cord to the handset jack on the
telephone base, and connect the other end of the handset cord to the
handset.
Step 2: Connect one end of the line cord to the line cord jack on the
telephone base and the other end of the line cord to an IP voice network,
using a CAT-5 cable with an RJ45 connector.
Step 3: Plug the AC power adapter into the base of the telephone, and
plug the adapter into the nearest 120V AC (60 Hz) outlet.
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To enter the
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Installing the i2004 Internet Telephone 8
Initializing the i2004 Internet Telephone
When you first connect your i2004 Internet Telephone to a power source, all
hardkey indicator lights and softkey icons may flash. This indicates that the
phone has not yet been initialized. You may need to contact your system
administrator to determine the correct information to use during the initialization
procedure.
When the i2004 Internet Telephone is first powered up, you will see the
introduction screen as shown in Figure 3 below. To begin the initialization
process, you must enter a key sequence while the introduction screen appears
after powering your i2004 Internet Telephone. If the key sequence is not entered
within the first two seconds of the initialization process, your set will be initialized
with previously entered parameters.
Enter the initialization key sequence by pressing each of the four softkeys
(located at the bottom of the display screen) once, pressing from left to right.
Figure 3
Nortel Networks
Internet Phone User Guide Nortel Networks
key sequence,
press in order:
Installing the i2004 Internet Telephone 9
The default entry for each parameter will be displayed on the screen (see Figure
4).
NOTE: Some versions of the i2004 begin with the prompt ‘SET IP’. You will then
be asked to edit or accept all of the parameter information in Table 1 on page 10.
The last parameter prompt will be ‘DHCP?’. In this situation, you should enter 0 –
the set will then display ‘Locating server’ (see Figure 5 and go to the instructions
that follow it).
Figure 4
Manual Cfg
DHCP? (0-No, 1-Yes)
OK BkSpace Clear Cancel
On most i2004 sets, you are first prompted to set DHCP parameters.
If the i2004 will use DHCP, enter a 1 on the keypad. You will be asked to
indicate the level of DHCP use; enter 0 for full DHCP (parameters will be set
automatically) or 1 for partial DHCP (parameters will be partially entered). Once
parameters are entered, ‘Locating server’ will appear on the display (see Figure 5
and go to the instructions that follow it).
If the i2004 will not use DHCP, enter a 0 on the keypad. You will be prompted
to set all necessary parameters manually.
As you enter parameters manually, use the BKSPACE or CLEAR softkeys to
edit the default entry. BkSpace will delete each character as the key is pressed.
Clear will delete the entire entry.
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Installing the i2004 Internet Telephone 10
Enter requested information in the menu fields by pressing the number keys on
the dialpad. Press the * key to enter a period (".") when entering the set's IP
address.
Pressing OK will record the entry and advance the initialization to the next
parameter. Pressing CANCEL will abandon the manual configuration process
and restart the power-up process.
Each parameter must have a corresponding entry. An error "beep" will notify you
if you attempt to advance to the next parameter without a field entry.
The following table defines the required parameters.
Table 1
i2004 Installation Parameters
Parameter Definition
SET IP IP address for the i2004 Internet Telephone
NETMASK Net submask
DEF GW Default gateway IP network address
S1 IP IP address of the communications server
S1 PORT Listening port of the communications server
S1 ACTION Enter 1 for UNIStim
S1 RETRY COUNT Primary retry count (value from 0-255, enter 10)
S2 IP Enter value for “S1 IP”
S2 PORT Enter value for “S1 PORT”
S2 ACTION Enter value for “S1 ACTION”
S2 RETRY COUNT Enter value for “S1 RETRY COUNT”
Your system platform may require additional parameters. See your system
specific User Guide for details.
Internet Phone User Guide Nortel Networks
Enter DNKey
Installing the i2004 Internet Telephone 11
Entering a DN Key
When each parameter has been entered, your i2004 Internet Telephone will
attempt to connect to the server (see Figure 5).
Figure 5
Locating Server. . . . _
If your telephone set cannot locate the server, it will automatically retry every two
minutes. After several attempts, if your telephone set does not locate the server,
contact your system administrator for assistance.
After successfully connecting to the server, you will be prompted to enter the
DNKey (see Figure 6). Enter the 10-digit or 20-digit DN key provided by your
system administrator and then press the OK soft key.
Figure 6
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Entrer le code NA
OK Clear BkSpc Exit
Your system administrator may have assigned a password to your DN. If so, you
will be prompted to enter the password.
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Basic Functions of the
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Basic Functions of the i2004 Internet Telephone 12
i2004 Internet Telephone
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Basic Functions of the i2004 Internet Telephone
Basic Functions of the i2004 Internet Telephone 13
Basic Functions of the i2004 Internet Telephone 13
Display Screen 14
Softkeys 15
Multiple Line Appearances 16
Icons 17
Basic Calls 18
Making a Call 19
Pre-Dialing 20
Answering a Call 21
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Inspect
Conf
Transfer
More Info. Icons
Softkey Labels
Chuck Jones
Main Information
Area
Primary
Basic Functions of the i2004 Internet Telephone 14
Basic Functions of the i2004 Internet Phone
Display Screen
The i2004 Internet Telephone is a feature-rich capable telephone that has a builtin display screen for ease of use.
The display screen has three areas to show different types of information (see
Figure 7). The top half of the display screen shows the available telephone lines
associated with your i2004 Internet Telephone. Your primary telephone line will
always be associated with the lower right-hand LINE key and is highlighted with
a special green key.
The middle portion of the display screen is the main information area and
identifies incoming callers by name and number (if programmed with Caller ID)
and provides status messages. When the telephone is idle, this display area
identifies the current date and time and reminds you if your phone is forwarded or
blocked from receiving incoming calls.
The lower portion of the display screen provides "on screen" information about
the available features programmed for each softkey on your i2004 Internet
Telephone. These features are easily accessed by pressing the corresponding
keys.
Figure 7
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Line key
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Basic Functions of the i2004 Internet Telephone 15
Softkeys
The softkeys on the i2004 Internet Telephone add greater versatility and provide
easy access to features that are customized for your current call activity. For
example, while on a call, softkeys offer one-button access to Call Conference
and Call Transfer – no more activation codes to remember! When the phone is
idle, softkey features may include Inspect, Forward and Do Not Disturb. Each
available option is identified on the display screen above the appropriate softkey.
If your i2004 Internet Telephone is programmed with more than four features (the
number of softkeys available), additional features can be accessed through
nested menu options. Pressing MORE… will provide one-button access to the
remainder of the feature list (see Figure 8).
Figure 8
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–
2 line appearances
Basic Functions of the i2004 Internet Telephone 16
Multiple Line Appearances
The i2004 Internet Telephone includes six programmable keys for multiple
telephone lines and line appearances that can be updated by your system
administrator. Each unique line and appearance for that line has a dedicated key
assigned to it using the programmable LINE keys. Line key labels display the
associated phone number.
The i2004 Internet Telephone allows for multiple appearances of the same
telephone line. You can have two line appearances of your primary directory
number to facilitate call handling (see Figure 9). This feature prevents your
callers from reaching busy signals when you are on another call, and it functions
like Call Waiting. Caller ID is available on your additional line so you will know
who is calling before you interrupt your current call. Now you can choose to pick
up the call, conference it into your current call, or ignore it and allow your caller to
be forwarded to your voicemail!
A single telephone line that is established as a Multiple Appearance Directory
Number (MADN) can appear on multiple phones, making call sharing easier to
manage in a busy office. MADN lines will display the same label across all
terminals that share the line.
Figure 9
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instance,
will show this icon. When C answers, the MADN appearance on B’s
3: This icon indicates an incoming, ringing call. In a MADN group all
group the icon will only blink if no other MADN members are active on the
will appear when the telephone line is idle. In a MADN
Icon 5: This icon indicates another MADN member has established a call
MADN group the icon will blink only if no other MADN members are active
Basic Functions of the i2004 Internet Telephone 17
Icons
The i2004 Internet Telephone includes special icons that identify the status of
each telephone line: ringing, on hold, or idle.
Icon 1: This icon
group, this icon indicates that all members in the MADN group are idle.
Icon 2: This icon indicates another MADN member is originating a call
on the MADN DN but the remote party has not answered. For
if users A and B are part of the same MADN group and A originates a
call on the MADN DN to party C, the MADN appearance on B’s display
display changes to Icon 5 (see below).
Icon
members in the MADN group will show this icon.
Icon 4: This icon indicates the telephone line is off-hook either initiating
or answering a call, or has bridged onto a call presented to a MADN
group.
on the MADN line.
This icon indicates that an active call has been put on Hold. In a MADN
Icon 6: This icon indicates that an active call has been put on Hold. In a
call.
on the call.
Internet Phone User Guide Nortel Networks
Basic Functions of the i2004 Internet Telephone 18
Basic Calls
The i2004 Internet Telephone gives you multiple options to make a call. Each of
these options is described in detail. You can make a call either in the off-hook
mode or in the on-hook mode by using your handset, headset, or hands-free
speaker (see Figure 10).
On the following pages you will see more detailed information about how to make
calls by:
Normal Dialing:
1. Using your Handset
2. Using your Headset key or Handsfree key
Pre-Dialing:
1. Pre-dialing with your Handset
2. Pre-dialing with your Headset key or Handsfree key
Figure 10
Handset
Line keys
Headset key with LED
Handsfree key with LED
Internet Phone User Guide Nortel Networks
Inspect
Forward
Inspect
10/01 03:23pm
Basic Functions of the i2004 Internet Telephone 19
Making a Call
Using your Handset
1. Lift the HANDSET to make a call using the primary line, or press a LINE key and then lift the
HANDSET to select another line.
2. Enter the phone number.
3. Press GOODBYE to end the call (or replace the HANDSET).
The primary line is always selected unless you select another LINE key.
Using your Headset or Handsfree Keys
1. Press the green HANDSFREE or HEADSET key, or press a LINE key and then press the
green HANDSFREE or HEADSET key to select another line.
2. Enter the phone number.
3. Press GOODBYE to end the call.
Dial tone is heard from the speaker if HANDSFREE was selected.
When placing a call in one of the off-hook positions, the display will show the
number you are dialing. If there is a corresponding name in the switch associated
with the number you are dialing, it will appear on the display (see Figure 11).
Figure 11
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User presses line key,
handsfree key, or headset key
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User dials digits
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Inspect
BkSpc
Exit
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Basic Functions of the i2004 Internet Telephone 20
Pre-Dialing
Pre-dialing allows you to verify the phone number dialed on the phone’s display
before completing your call.
Pre-dialing with your Handset
1. Enter the phone number (no dial tone will be heard).
2. Lift the HANDSET to make a call using the primary line, or press a LINE key and then lift the
HANDSET to select another line.
3. Replace the HANDSET to end the call (or press GOODBYE).
Pre-dialing with your Headset or Handsfree Keys
1. Enter the phone number (no dial tone will be heard).
2. Press the HANDSFREE or HEADSET key, or press a LINE key and then press the
HANDSFREE or HEADSET key to select another line.
3. Press GOODBYE to end the call.
Pressing a LINE key after entering a phone number on the keypad will
automatically activate the HANDSFREE function on your phone. All the line icons
will appear as idle until you press a LINE, HEADSET or HANDSFREE key or lift
the HANDSET (see Figure 12).
If you make an error while entering the phone number, you do not have to cancel
the call. Just press the BKSPC softkey to delete the entered numbers
individually, correct the entry, and complete your call.
Figure 12
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Basic Functions of the i2004 Internet Telephone 21
Answering a Call
The calling party’s name and number, if available, will be displayed on incoming
calls if the telephone is idle (if the phone is holding a call, not on an active call,
receiving Caller ID from another call, or in a functional area such as the
Directory). In some instances, only the number will be displayed.
If the telephone is idle
1. Answer the call by performing one of the following actions:
• Lift the handset.
• Press the LINE key for the incoming call.
• Press the HANDSFREE key.
• Press the HEADSET key.
2. Press GOODBYE to end the call.
Incoming calls will ring the set and display a ringing phone on the LINE key.
If you are on another call, the new name and number will display for three
seconds after the first ring, then revert to the current call’s display (see Figure
13).
While on another call
1. Answer the new call by pressing the LINE key for the incoming call.
2. Your first caller will be automatically placed on hold, and your display will show the new
caller.
3. Press GOODBYE to end the current call, or press HOLD to place this caller on hold.
4. Press the appropriate LINE key to return to either caller.
A short tone is heard to alert you to another incoming call.
Internet Phone User Guide Nortel Networks
Basic Functions of the i2004 Internet Telephone 22
Call Waiting – Multiple Line Appearance
If the new call is on the second line appearance of your primary line, your caller
will not hear a busy signal, and the incoming call can be handled like any other
call. Press the LINE key, and your current call will be automatically placed on
hold while you speak to the new caller. Press the LINE key of the held call to
return to the first caller (see Figure 13).
Figure 13
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In
stalling the
23
Installing the i2050 Software Phone 23
i2050 Software Phone
Internet Phone User Guide Nortel Networks
Installing the i2050 Software Phone
Installing the i2050 Software Phone
24
Installing the i2050 Software Phone 24
Features Overview 25
Finding the Information You Need 27
Overview of i2050 Installation for IGW Access 28
Step 1: Verify Hardware & Software Requirements 29
Step 2: Install the USB Audio Headset 31
Step 3: Install i2050 Software Phone Application 33
Step 4: Run the i2050 Configuration Tool 35
Step 5: Start the i2050 and Enter a DN Key 41
Troubleshooting 42
Internet Phone User Guide Nortel Networks
Installing the i2050 Software Phone 25
Features Overview
The i2050 Software Phone is a Voice over IP application that allows people to
communicate over the LAN and WAN from their PCs. It combines the rich set of
classic telephony services of the switch along with PC resident directory
capabilities.
At a glance, the i2050:
• offers the rich set telephony services of the switch
• offers the "universality" of a Windows-based application (Windows 2000,
Windows 98)
• encapsulates the operation of the i2004, providing all i2004 functionality in a
familiar interface wrapper. The i2050 provides:
• Quality of Service (QoS) and authentication
• automatic detection of call server location using DHCP
• access to features and services provided by the network (such as call
features, calling line identification and voice mail)
• reduces the number of wires required to the desktop by eliminating the need
for separate computer and telephone wires
• presents an intuitive, flexible interface including:
• slide out trays to provide access to frequently used features and services
• retractable trays to provide a smaller interface with full operational
capabilities for a single line
• viewable line status
• 10 item lists for quick dial and call log access from both the main and
system tray interface
• user customizable interface and directories
• multilingual interface (English, French, and local language)
• programmable macro functions for programming lengthy dialing patterns
• hotkeys to map the computer keyboard to application buttons
• can be operated from the Windows system tray, allowing the user to take and
place calls without interrupting other work
• includes a directory application which provides "one-click" direct dialing,
access to a variety of directory types, quick dial lists, incoming and outgoing
call logs
• interfaces with TAPI applications such as Outlook and ACT!
• provides immediate answers to user questions through online help
Internet Phone User Guide Nortel Networks
Installing the i2050 Software Phone 26
• includes a USB Headset Adapter that provides a controlled high quality audio
environment. The adapter:
• offers predictable, absolute audio levels
• uses standard Windows drivers
• requires no additional software or drivers
• is supported on Windows 98 and Windows 2000
• includes an in-use lamp connector
• includes a user selectable ringing device to alert the user to incoming calls
through speakers when the headset is not being worn
• supports G.723, G.729 and G.711 codecs for a operation at a variety of
network connection speeds
Intuitive, user-friendly interface
The intuitiveness of the i2050 Software Phone interface is based on its similarity
and compatibility with the ergonomics of the i2004 Internet Telephone and
Windows-based applications. Training investment with the i2004 and network
applications presented using the i2004 are directly portable to i2050 use.
Moreover, the i2050 Software Phone allows users to customize the interface for
their own intuitive preferences for:
• volume of speaker and microphone
• type of "receiver and speaker" (handset, headset, or hands-free
communication)
• language of interface
• ringer device
The i2050 Software Phone presents clearly identified windows that allow users
to:
• manage one or more calls in progress
• access local or remote corporate directories
• track and manage records of incoming and outgoing calls
• access network resident services provided by the call server such as voice
mail
Internet Phone User Guide Nortel Networks
Installing the i2050 Software Phone 27
Finding the Information You Need
The i2050 softphone functions on several Nortel Networks product lines. Users of
the i2050 on all platforms can use the i2050 macros and softphone directory. In
addition to this base functionality, IGW Access offers i2050 users several
additional product-specific features. Supported features include Call Transfer,
Conference and Call Forwarding, among others.
Table 2 summarizes the documentation contained on the CD-ROM that comes
with the i2050 software package.
Table 2
i2050 Documentation Roadmap
Document Description
Help Contents
Internet Phone User
Guide
• This information is available directly from within
the softphone application. After you install the
softphone, start it by double-clicking the i2050
Software Phone icon on your PC’s desktop.
When the i2050 softphone GUI appears, click on
the i button in the lower right corner of the
softphone and select Help Contents… . The
i2050 softphone Help GUI appears.
• This help information explains how to use the
base functionality of the i2050 softphone. The
information is not specific to any particular Nortel
Networks product line.
• Help Contents are available in several
languages.
• This document. This information is specific to
the IGW Access product.
• This document does not explain how to use
certain features available in the i2050 base
functionality, such as the i2050 softphone
directory and i2050 macros. To learn how to
use these features, please see the Help
Contents.
Internet Phone User Guide Nortel Networks
Installing the i2050 Software Phone 28
Overview of i2050 Installation for IGW Access
Prior to installing the i2050, get answers from your system administrator to the
following questions:
• Does your network use full DHCP? If not, what IP address and port should
you specify for the Communications Server?
• What is your DN Key?
Next, use the following procedure when setting up the i2050 on IGW Access for
the first time:
1. Verify your PC meets the hardware and software requirements of the i2050.
2. Install the USB headset.
3. Install the i2050 softphone using the i2050 Software Phone CD.
4. Run the i2050 Software Phone Configuration Tool. Check the settings on
the following tabs:
- Communications Server
- Select Sound Devices
- Server Type
- Hardware ID
5. Start the i2050. When prompted, enter your DN key.
These steps are explained in more detail on the following pages.
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Installing the i2050 Software Phone 29
Step 1: Verify Hardware and Software Requirements
Minimum PC Requirements
• Pentium Pro 200 MHz
• 128 MB memory (for Windows 2000)
• 64 MB memory (for Windows 98)
• 55 MB free hard-drive space (all languages)
• USB port
• Monitor settings: 16 bit High Color; 800x600 resolution or higher
Supported Operating Systems
• Windows 2000 Professional
• Windows 2000 Professional Service Pack 1
• Windows 2000 Professional Service Pack 2
• Windows 98 Second Edition
The following page discusses additional requirements.
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