Avaya Integrated Management Release 6.0 User Manual

Avaya Integrated Management

Release 6.0

Network Management
Installation and Upgrade

Issue 2

November 2010

© 2010 Avaya Inc.
All Rights Reserved.

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http://support.avaya.com/licenseinfo/

uses and/or installs Avaya software, purchased from Avaya Inc., any Avaya
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materials available to End User. “Designated Processor” means a single
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hosts a software application to be accessed by multiple users. “Soft w are”
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pre-installed on Hardware. “Hardware” means the sta ndard hardware origin ally
sold by Avaya and ultimately utilized by End User.

License types

• Designated System(s) License (DS):
End User may install and use each copy of the Software on only
one Designated Processor, unless a different number of
Designated Processors is indicated in the Documentation or other
materials available to End User . A vaya may require the Designated
Processor(s) to be identified by type, serial number, feature ke y,
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specifically for this purpose.

• Concurrent User License (CU):
End User may install and use the Software on multiple Designated
Processors or one or more Servers, so long as only the licensed
number of Units are accessing and using t he Softwar e at any given
time. A “Unit” means the unit on which Avaya, at its sole discretion,
bases the pricing of its licenses and can be, without limitation, an
agent, port or user, an e-ma il or voice mail account in the name of a
person or corporate function (e.g., webmaster or helpdesk), or a
directory entry in the administrative database utilized by the

are applicable to anyone who downloads,

.

Software that permits one user to interf ace with the Sof twar e. Unit s
may be linked to a specific, identified Server.

• Named User License (NU):
End User may: (i) install and use the Software on a single
Designated Processor or Server per authorized Named User
(defined below); or (ii) install and use the Software on a Server so
long as only authorized Named Users access and use the
Software. “Named User” means a user or device that has been
expressly authorized by Avaya to access and use the Software. At
Avaya's sole discretion, a “Named User” may be, without limit ation,
designated by name, corporate function (for example, webmaster
or helpdesk), an e-mail or voice mail account in the name of a
person or corporate function, or a directory entry in the
administrative database utilized by the Software that permits one
user to interface with the Software.

• Shrinkwrap License (SR):
Customer may install and use the Software in accordance with the
terms and conditions of the applicable license agreements, such as
“shrinkwrap” or “clickthrough” license accompanying or applicable
to the Software (“Shrinkwrap License”). (See Third-party
Components for more information).

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Avaya Support Website: http://support.avaya.com/Copyright

Preventing toll fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an
unauthorized party (for example, a person who is not a corporate employee,
agent, subcontractor, or is not working on your company's behalf). Be aware
that there can be a risk of toll fraud associated with your system and that, if toll
fraud occurs, it can result in substantial additional charges for your
telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and yo u need technical
assistance or support, call Technical Service Center Toll Fraud Intervention
Hotline at [phone] for the United States and Canada. For additional
support telephone numbers, see the Avaya Support Website:

http://www.support.avaya.com/.

Suspected security vulnerabilities with Avaya products should be reported to
Avaya by sending mail to:[e-mail]

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All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support
Website: http://www.avaya.com/support.

Contact Avaya Support

Avaya provides a telephone number for you to use to repo rt problems or to ask
questions about your product. The support telephone number is
1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Website: http://www.avaya.com/support.

.

.

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Conventions used in this book . . . . . . . . . . . . . . . . . . . . . . . . . .4

Support resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Avaya Professional Services . . . . . . . . . . . . . . . . . . . . . . . . .4

Avaya Global Services Delivery . . . . . . . . . . . . . . . . . . . . . . . .5

Avaya Global Technical Services . . . . . . . . . . . . . . . . . . . . . . . .5

Customized Management Solutions for Avaya Integrated Management . . . . . . . .6

Avaya Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . .6

Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

How to access books on the web . . . . . . . . . . . . . . . . . . . . . . . . .7

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Network Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Ensuring that browser settings allow active scripting . . . . . . . . . . . . . . . . 11

Network Management Installation . . . . . . . . . . . . . . . . . . . 13

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Windows Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 14

Windows Client PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Opening the firewall between the Network Management

Console Server and a Remote Client PC . . . . . . . . . . . . . . . . . . . . . 39

Upgrading the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Uninstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Changing an application link on the Avaya Integrated

Management Launch Page . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Issue 2 November 2010 1

Contents

Issue 2 November 2010 2

Chapter 1: Introduction

Purpose

The purpose of this book is to provide the following information:

● Hardware and software requirements for Microsoft

client PCs.

● Pre-installation tasks that must be completed prior to installation.

● Procedures to install the products in the Avaya Integrated Management Network

Management offer . If any of the product s included in this of fer are already in stalled on your
system, those products will be upgraded during this installation.

Prerequisites

®

Windows® servers and Windows

System administrators who install the Network Management sof tware should be experie nced in
installing software on Windows operating systems in a converged network environment.

Intended audience

This book is written for system administrators who are responsible for installing software on
Windows servers and clients.

November 2010 3

Introduction

Conventions used in this book

The following typographical conventions are used:

● Bold type is used to indicate selections from menus, dialog box, window , tabs in a window,

and the Enter key on the keyboard. It is also used for emphasis.

● Courier bold font is used to indicate commands that you type.

● Courier bold italic font is used to indicate variable information within the

commands that you type.

● Courier font is used to indicate information that appears as command results, or ouput.

● Arrows indicate options that you select from cascading menus; for example,

Select File > Open means choose the Open option from the File menu.

Support resources

Avaya provides a variety of planning, co nsulting , a nd tech nical services. The following sections
describe the resources and services that are available.

Avaya Professional Services

The Avaya Professional Services (APS) team of Avaya Integrated Management (AIM)
consultants offers customers the following services:

● Platform-readiness verification

● AIM architectural planning, design, and overview

● Remote turnkey implementation and installation

● AIM server configuration

● Customer acceptance verification

● Custom on-site services

● Onsite and remote knowledge transfer

The APS Data Group consists of the following teams:

● Avaya Integrated Management Consultants

The Avaya Integrated Management (AIM) consulting team offers planning, design,
implementation, consulting, and knowledge transfer services for the entire Avaya Integrated
Management Suite. This includes Site Administration, Network Management Console with

4 Avaya Integrated Management Network Management In stallation and Upgrade

Support resources

Software Update Manager, MultiSite Administration, and Fault and Performance Manager.
The thrust of the APS team is to bring the correct methodology to these complex application
deployments that span various regions, and to provide continuity to the overall project.
Through proper integration and consulting, our customer can leverage the AIM suite to
lower total cost of ownership, and proactively manage their VoIP network comfortably and
confidently.

● Data Network Implementation Engineering

The Data Network Implementation Engineering (formerly RNIS) team implements and
upgrades or upgrades existing or new data networks. This team analyzes the network
design requirements and performance expect ations of the customer. The team then creates
the hardware and software installation specification used to implement data devices that
include Network Management Console, VPN, Wireless LAN, Secure Gateways, Extreme,
Juniper, and multivendor data equipment.

The APS Data Group provides support on a contract basis. Contact your local Avaya Account
Team or Business Partner to purchase any implementation offer from the team. For more
information, refer to Table 1: Customer-Accessible Resources

on page 6, or contact Jon

Machak at 248-213-3788 or [e-mail].

Avaya Global Services Delivery

Avaya Global Services Delivery (GSD) provides support to the Avaya Integrated Management
client teams, field technicians, and customers. Ensure that the following conditions are met:

● You provide remote access.

● You have a current maintenance agreement.

● You procure and install the required systems and software as defined in the Integrated

Management Services Support Plan.

● You do not request support that is outside the purchase agreement.

The GSD will bill you for support on a time and materials basis if the above requiremen ts are not
met. The GSD does not support hardware or software that you purchase from third-party
vendors.

Avaya Global Technical Services

Avaya Global Technical Services answers customer calls about products in Avaya Integrated
Management. They will either answer your questions directly or connect you with an associate
who can answer questions about the products.

November 2010 5

Introduction

Customized Management Solutions for Avaya Integrated Management

The Integrated Management Product Team understands your needs and is focused on
customer satisfaction. For contact information, see Table 1: Customer-Accessible

Resources on page 6. The Product Team will assist you with Avaya Integrated Management

projects and will provide:

● Project Management — An Integrated Management project person will work with you to

access configuration and customization requirements for any or all applications within
each Avaya Integrated Management offer. If custom work is required, the evaluation will
include a proposed statement of work and price. Note that this offer is not intended to
provide installation for those that choose to implement Integrated Management
applications using Avaya Services or third-party implementation services.

● Training — Basic training can be performed remotely using an interactive medium to

display the applications and a conference bridge for audio. On-site training can be
customized to meet your needs. Customized training will focus on application functionality
that is relevant to you and provide focused knowledge transfer to facilitate
application-specific training.

Avaya Contact Information

Table 1 provides contact information that you may use if you need assistance during the

process of installing and setting up Avaya Integrated Management.

Table 1: Customer-Accessible Resources

Resource Contact Information

Avaya Support Center http://www.avaya.com/support
Avaya Global

Technical Services
Avaya Professional

Services (APS)
Consulting

Integrated
Management Product
Team

Toll Fraud Intervention [phone], prompt 1

[phone], extension 15921

[phone], prompt 3

Send email to: [e-mail]

6 Avaya Integrated Management Network Management In stallation and Upgrade

Product Documentation

The latest version of the Avaya Integrated Management product documentation, including this
book, is available on the Avaya Support Web site. To view or download these books from the
Web, you must have access to the Internet, an Internet browser, and the Adobe Reader. The
Adobe Reader is available from http://www.adobe.com
download these books, see How to access books on the web

How to access books on the web

To view or download books from the Avaya Support Web site, follow these steps:

Product Documentation

. For instructions on how to view or

.

1. Access http://www.avaya.com/support

2. Click Documentation on the left hand pane.

3. Click the desired item from the drop down list under which your book is classified.

4. Click I for Integrated Management (All Offers).

5. Locate the Integrated Management (All Offers) name and click the corresponding link.

6. Select desired release number from the Release drop down list.

7. Select the required document.

.

November 2010 7

Introduction

8 Avaya Integrated Management Network Management In stallation and Upgrade

Chapter 2: Overview

Network Management

Network Management is a Windows solution for the Avaya Integrated Management. It is
designed for small-to-medium size networks that run on Windows platforms. It provides a
complete converged solution that helps you manage your network through a common
web-based user interface. The VoIP SystemView provides the ability to see your whole voice
system structure and hierarchy . With this of fer , you can administer and manage the Avaya voice
systems and Avaya converged devices (such as gateways and switches).

Network Management includes Avaya Provisioning and Installation Manager, which enables
you to remotely configure Avaya media gateways on a network-wide basis. The Avaya
Provisioning and Installation Manager provides integrated network system views that ease
centralized configuration tasks, especially provisioning and installing large numbers of
gateways simultaneously.

Note:

Note: This product includes software developed by the Apache Software Foundation

(http://www.apache.org/).

The Network Management offer provides one server license for the Avaya Network
Management Console and the provisioning tools including the Software Update Manager.

Note:

Note: The Avaya Integrated Management Release 6.0 applications are tested with

DEFINITY Release 9.5 up to the Avaya Aura™ Communication Manager
Release 6.0. There is no guarantee that the Avaya Integrated Management
Release 6.0 applications will function properly with the Communication Manager
releases subsequent to the Communication Manager Release 6.0. It is
recommended that Integrated Management be upgraded whenever the
Communication Manager software is upgraded to ensure proper support.

November 2010 9

Overview

Pre-Installation Tasks

Before installing the Avaya Integrated Management products, you must complete the following
pre-installation tasks.

1. Check the minimum hardware and software requirements for the following:

● For Windows server configuration, see Windows Server Requirements on page 14.

● For Windows client PC configuration, see Windows Client PC Requirements on page 16.

Note:

Note: The Network Management Release 6.0 supports VMWare based installations.

The versions supported are VMware ESX 3.0, and VMware ESX 3.5. This allows
you to use the same hardware with multiple virtual machines to install the
Network Management on one of the virtual machines. The system resources of
the virtual machine must meet the minimum system requirements as described in

Table 2: Microsoft Windows Server Minimum Requirements

2. Make sure you are logged in as "administrator" on the server on which you want to install
the Avaya Integrated Management Release 6.0 Network Management. The "administrator"
should be a local user on the server. The Windows Domain Account user (administrator or
otherwise) should not be used for installing this software.

on page 14.

3. You must deactivate the Check for Updates Automatically option from the Java Control
Panel. To do this:

1. Select Start > Control Panel.

2. Double-click the Java icon in the control panel. The system displays the Java Control

Panel.

3. Click Update.

4. Clear the Check for Updates Automatically check box.

5. Click OK.

4. Carefully review the Avaya Integrated Management Implementation Guidelines document.
This document is available from the Avaya Support Web site. This document describes
server configuration requirements and provides pre-installation forms that must be
completed before you begin installing the Avaya Integrated Management products. The
pre-installation forms contain information that you will need to install the products, such as
IP addresses, server domain names, and port addresses.

5. If you want to access other applications from the Avaya Integrated Management Launch
Page, you will need the IP addresses of the servers on which the following optional
applications reside:

● Avaya Fault and Performance Manager

● MultiSite Administration

10 Avaya Integrated Management Network Management Installation and Upgrade

Ensuring that browser settings allow active scripting

● Integrated Management Database

● Avaya easy Management

6. Carefully review this entire book before you start the installations on the servers and client
PCs.

Note:

Note: If you are installing the Network Management applications on a Windows 2003

server, ensure that the browser security settings are set to allow active scripting.
For more information, see Ensuring that browser settings allow active

scripting on page 11.

7. Network Management Installer cleans the Java cache for the local administrator account.
You must still clean the Java cache on the client machine.

Ensuring that browser settings allow active scripting

If you are installing the Network Management applications and Device Managers on a Windows
2003 server, be sure the server’s browser security settings are set to allow active scripting. You
must enable active scripting to allow all components in the Avaya Provisioning and Installation
Manager graphical user interface (GUI) to appear when you launch the application.

To ensure that browser settings are set to allow active scripting, follow these steps:

1. From the toolbar In your browser window, select Tools > Internet Options.

2. Click the Security tab, and then click Custom Level.

Note:

Note: When launching the Network Management applications using Microsoft Internet

Explorer 7 and above, a warning page opens claiming that the certificate
provided by the server is self-signed. This page contains a link to the Network
Management launch page. You can either click the link to continue using the
applications, or install a customer-provided certificate for the Apache web server.

November 2010 11

Overview

12 Avaya Integrated Management Network Management Installation and Upgrade

Chapter 3: Network Management Installation

Overview

This chapter describes the minimum hardware requirements for a Windows server and a
Windows client PC and provides the procedure to install the Network Management onto a
Windows server.

November 2010 13