Avaya Integrated Management Release 3.1 Overview
Avaya Integrated Management
Release 3.1
Overview
14-300615
Issue 3
February 2006
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DRAFT - February 09, 2006 - 1:54 PM
Contents
Chapter 1: Avaya Integrated Management Offers . . . . . . . . . . . . . 5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Standard Management Offer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Administration Tools Offer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
VoIP Monitoring Management Offer . . . . . . . . . . . . . . . . . . . . . . . . . 9
Enterprise Network Management Offer . . . . . . . . . . . . . . . . . . . . . . . 9
System Management Offer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Network Management for Solaris Offer . . . . . . . . . . . . . . . . . . . . . . . 11
Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Server and Client PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 2: Avaya Integrated Management Applications . . . . . . . . . 19
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Administration Tools and Standard Management Applications . . . . . . . . . . 19
Site Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Voice Announcement Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 20
System Management Applications . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Fault and Performance Manager . . . . . . . . . . . . . . . . . . . . . . . . . 21
Integrated Management Database . . . . . . . . . . . . . . . . . . . . . . . . 23
MultiSite Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Network Management System Integration . . . . . . . . . . . . . . . . . . . . 24
Proxy Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
VoIP Monitoring Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
VoIP Monitoring Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Network Provisioning Application . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Provisioning and Installation Manager. . . . . . . . . . . . . . . . . . . . . . 28
Network Management Applications . . . . . . . . . . . . . . . . . . . . . . . . . 29
Address Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Network Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . 30
Network Management Console with System View . . . . . . . . . . . . . . . 31
QoS Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
SMON Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Secure Access Administration . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Software Update Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Device Managers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
C360 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
C460 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
G250/G350 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Issue 3 February 2006 3
Contents
P130 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
P330 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
W310 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Chapter 3: What’s New in This Release . . . . . . . . . . . . . . . . . . 37
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Address Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Fault and Performance Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Integrated Management Database . . . . . . . . . . . . . . . . . . . . . . . . . . 38
MultiSite Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Network Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Network Management Console with System View . . . . . . . . . . . . . . . . . 42
Provisioning and Installation Manager. . . . . . . . . . . . . . . . . . . . . . . . 44
QoS Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Secure Access Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Site Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Software Update Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
SMON Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Voice Announcement Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
VoIP Monitoring Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Device Managers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
G250/G350 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
C360 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
P330 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Chapter 4: Avaya Integrated Management Documentation. . . . . . . . 51
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
4 Integrated Management Overview
Chapter 1: Avaya Integrated Management Offers
Overview
Avaya Integrated Management provides a comprehensive set of tools that enables you to
manage converged voice and data networks with ease and efficiency. The Avaya Integrated
Management applications include the tools that enable you to
● configure, monitor, and optimize the performance of Avaya media servers, gateways and
endpoints
● monitor voice over IP traffic
● manage Quality of Service (QoS) policies
● control network quality
The standards-based architecture of the Avaya Integrated Management applications provides
not only the flexibility to integrate with many Avaya Communication Manager servers in your
existing network but also the scalability to evolve your systems as your needs change. Because
it complies with widely accepted standards, such as SNMP and LDAP, and runs on standard
operating systems such as Red Hat Linux, Microsoft
Integrated Management is highly compatible with the systems.
®
Windows®, and Sun Solaris, Avaya
The Avaya Integrated Management offers are designed to meet the varied needs of a broad
range of customers, from small businesses with one medium sized office, to large businesses
with thousands of users in a single location, as well as corporations with distributed
Communication Manager networks with multiple branch offices.
Issue 3 February 2006 5
Avaya Integrated Management Offers
Table 1 shows the Avaya Integrated Management Release 3.1 offers and lists the Avaya
applications that are included in each offer. The offers are described in more detail in the
following pages. For a description of the applications, select the links in the table.
Table 1: Avaya Integrated Management Release 3.1 Offers
Standard
Management
Site
Administration
VoIP
Monitoring
Manager
Administration
Tools
Site
Administration
Voice
Announcement
Manager
VoIP Monitoring
Manager
Network
Management
for Solaris
System
Management
MultiSite
Administration
Proxy Agent
Fault and
Performance
Manager
Enterprise
Network
Management
Site
Administration
Voice
Announcement
Manager
VoIP
Monitoring
Manager
Provisioning
and Installation
Manager
VoIP
Monitoring
Management
VoIP
Monitoring
Manager
6 Integrated Management Overview
Network
Configuration
Manager
Integrated
Management
Database
Network
Management
System
Integration
Network
Management
Console with
System View
Network
Configuration
Manager
1 of 2
Table 1: Avaya Integrated Management Release 3.1 Offers (continued)
Overview
Standard
Management
Administration
Tools
Network
Management
for Solaris
Software
Update
Manager
SMON
Manager
Address
Manager
System
Management
Enterprise
Network
Management
Software
Update
Manager
SMON
Manager
Address
Manager
QoS Manager QoS Manager
Secure Access
Administration
G250/G350
Manager
Secure Access
Administration
G250/G350
Manager
P330 Manager P330 Manager
C360 Manager C360 Manager
W310
Manager
W310
Manager
VoIP
Monitoring
Management
C460 Manager C460 Manager
P130 Manager P130 Manager
2 of 2
Issue 3 February 2006 7
Avaya Integrated Management Offers
Standard Management Offer
Standard Management is a Microsoft Windows solution for Avaya Integrated Management. It is
designed for small-to-medium size networks that run Microsoft Windows platforms.
The Avaya Integrated Management applications provided in this offer are as follows:
● Avaya Site Administration
● Avaya Voice Over IP Monitoring Manager (90-day trial) – Customers can purchase the
license key to activate the VoIP Monitoring Manager beyond the 90-day trial.
See Chapter 2:
Avaya Integrated Management Applications on page 19 for a description of
each application.
The Standard Management offer provides one user license. Customers can purchase two
additional options—one that is for up to five Avaya Communication Managers and provides up
to five user licenses, and another that is for up to ten Avaya Communication Managers and
provides up to ten user licenses.
An add-on option is available that provides more than ten client licenses for Avaya Site
Administration. However, these licenses are restricted to a single campus (geographic area) or
country.
Administration Tools Offer
Administration Tools is a Microsoft Windows solution for Avaya Integrated Management. It is
designed for small-to-medium size networks that run Microsoft Windows platforms.
The Avaya Integrated Management applications provided in this offer are as follows:
● Avaya Site Administration
● Avaya Voice Announcement Manager
● Avaya Voice Over IP Monitoring Manager (90-day trial) – Customers can purchase the
license key to activate the VoIP Monitoring Manager beyond the 90-day trial.
See Chapter 2:
Avaya Integrated Management Applications on page 19 for a description of
each application.
In Integrated Management Release 3.1, Avaya Voice Announcement Manager enables you to
use an SCP server for secure file transfer to G250 and G350 media gateways. These media
gateways have an SCP client. You can either use an existing SCP server or install OpenSSH
SCP Server from the Administration Tools CD.
8 Integrated Management Overview
When you install OpenSSH SCP Server from the Administration Tools CD, the SCP server is
installed on the same PC as the Administration Tools applications. During OpenSSH SCP
Server installation, you are able to select Windows users on that PC and configure them as
users for the SCP server. When SCP users log on to the PC, they are automatically logged on
to the SCP server as well.
The Administration Tools offer provides one user license. Customers can purchase an option
that is for up to five Avaya Communication Managers and provides up to five user licenses.
Another option is available that provides unlimited client licenses for Avaya Site Administration
and Avaya Voice Announcement Manager. However, these licenses are restricted to a single
campus (geographic area) or country.
VoIP Monitoring Management Offer
The VoIP Monitoring Management offer provides Avaya VoIP Monitoring Manager as a
stand-alone application to provide flexibility in combining multiple offers to meet your
requirements.
VoIP Monitoring Management Offer
Avaya VoIP Monitoring Manager is a VoIP Quality of Service (QoS) monitoring tool. It enables
you to monitor and review the quality of a call on an Avaya
Monitoring Manager allows you to search endpoints, view report s, export reports, and generate
automatic alarms. See VoIP Monitoring Manager
application.
The VoIP Monitoring Manager offer provides one license for up to 2000 endpoints and 40
gateways. Customers can purchase an option that is for an additional 2000 endpoints and 40
gateways. Another option is available that provides unlimited licenses. However, these licenses
are restricted to a single campus (geographic area) with VoIP Monitoring Manager installed on
one server.
on page 26 for more information about his
VoIP Network. Avaya VoIP
Enterprise Network Management Offer
Enterprise Network Management is a Microsoft Windows solution for Avaya Integrated
Management. It is designed for V oIP networks of any size that run Microsof t Windows platforms.
It provides a complete converged solution that helps you manage your network through a
common web-based user interface. This offer provides the ability to see your whole voice
system structure and hierarchy. You are able to administer and manage Avaya voice systems
and Avaya converged devices (such as media gateways and servers).
Issue 3 February 2006 9
Avaya Integrated Management Offers
The Avaya Integrated Management applications provided in this offer are as follows:
● Network Management applications:
- Avaya Network Management Console with System View
- Avaya Network Configuration Manager
- Avaya Software Update Manager
- Avaya SMON Manager (90-day trial) – Customers can purchase the license key to
activate the SMON Manager beyond the 90-day trial.
- Avaya Address Manager
- Avaya QoS Manager
- Avaya Secure Access Administration
● Avaya Device Managers:
- Avaya G250/G350 Manager
- Avaya P330/G700 Manager
- Avaya C360 Manager
- Avaya W310 Manager
- Avaya C460 Manager
- Avaya P130 Manager
● Avaya Site Administration
● Avaya Voice Announcement Manager
● Avaya Provisioning and Installation Manager
● Avaya VoIP Monitoring Manager (90-day trial) – Customers can purchase the license key
to activate the VoIP Monitoring Manager beyond the 90-day trial.
In Release 3.1 or later, OpenSSH SCP Server is an additional component installed on the
Windows server so that Avaya Software Update Manager can use this SCP server for secure
file transfer.
See Chapter 2:
Avaya Integrated Management Applications on page 19 for a description of
each application.
The Enterprise Network Management offer is an entitlement for one Avaya Communication
Manager and provides one user license for Avaya Communication Manager administration
tools, network management, and provisioning tools for Avaya solutions. Customers can
purchase an option that is for up to five Avaya Communication Managers and provides up to
five user licenses for the administration tools.
10 Integrated Management Ove r vi ew
System Management Offer
System Management is the premier solution to manage large converged networks. This offer
includes the Avaya Integrated Management advanced management tools, which run on Red
Hat Linux. System Management also supports HP OpenView on Solaris and Microsoft
Windows. Combined with Enterprise Network Management Release 3.1, you have the full
complement of products to administer the myriad of features in the Avaya Communication
Manager; monitor your entire voice and data network from a central location; and manage the
Avaya network media servers and IP endpoints.
The Avaya Integrated Management applications provided in this offer are as follows:
● Avaya MultiSite Administration
● Avaya Proxy Agent
● Avaya Fault and Performance Manager
● Avaya Integrated Management Database
● Network Management System Integration (NMSI) for Solaris and Windows
System Management Offer
See Chapter 2:
Avaya Integrated Management Applications on page 19 for a description of
each application.
Network Management for Solaris Offer
Network Management for Solaris provides a Solaris version of the Network Management
applications and Device Managers included in Avaya Integrated Management.
Network Management for Solaris integrates with HP OpenView Network Node Manager, which
serves as the framework in which the applications operate. The setup program installs Network
Management applications and Device Managers under HP OpenView Network Node Manager.
The Network Management applications provide comprehensive management of the Avaya
devices in your network. The Device Managers are applications used to manage individual
media gateways in your network. The Network Management for Solaris setup program allows
you to install all of the Network Management applications and Device Managers or individual
applications.
Issue 3 February 2006 11
Avaya Integrated Management Offers
The Avaya Integrated Management applications provided in this offer are as follows:
● Network Management applications:
- Avaya Network Configuration Manager
- Avaya Software Update Manager
- Avaya SMON Manager (90-day trial) – Customers can purchase the license key to
activate the SMON Manager beyond the 90-day trial.
- Avaya Address Manager
- Avaya QoS Manager
- Avaya Secure Access Administration
● Device Managers:
- Avaya G250/G350 Manager
- Avaya P330/G700 Manager
- Avaya C360 Manager
- Avaya W310 Manager
- Avaya C460 Manager
- Avaya P130 Manager
See Chapter 2:
Avaya Integrated Management Applications on page 19 for a description of
each application.
12 Integrated Management Ove r vi ew
Operating Environment
The Avaya Integrated Management applications are listed in Table 2. The table identifies the
servers on which the applications are installed and identifies the applications that are installed
on the Microsoft Windows Client PC.
Table 2: Operating Environment for Avaya Integrated Management Applications
Operating Environment
Product Name
Avaya MultiSite Administration
Avaya Fault and Performance Manager
Network Management System Integration
(NMSI)
Avaya Proxy Agent
Avaya Integrated Management Database
Avaya Network Management Console
with System View
Avaya Network Configuration Manager
Avaya Software Update Manager
Avaya SMONTM Manager
Avaya Address Manager
Avaya QoS Manager
Avaya Secure Access Administration
Avaya VoIP Monitoring Manager
Avaya Device Managers
Avaya Provisioning and Installation
Manager
Avaya Site Administration
Avaya Voice Announcement Manager
Linux
Server
✓
✓
✓
✓
Solaris
Server
✓
✓
✓
✓
✓
✓
✓
✓
Microsoft
Windows
Server
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Microsoft
Windows
Client PC
✓
✓
✓
Issue 3 February 2006 13
Avaya Integrated Management Offers
Server and Client PC Requirements
The minimum hardware and software requirements needed to support the Avaya Integrated
Management applications are provided in the following tables:
● Table 3: Microsoft Windows Server Requirements on page 14.
● Table 4: Red Hat Enterprise Linux Server Requirements on page 16.
● Table 5: Solaris Server Requirements on page 17.
● Table 6: Microsoft Windows Client PC Requirements on page 18.
Table 3: Microsoft Windows Server Requirements
Component Required Comments
Operating System
1
Microsoft Windows 2003 Standard
Edition server,
Only English operating systems
are supported.
Microsoft Windows 2003 Enterprise
Edition server, or
Microsoft Windows 2000 server;
VoIP Monitoring Manager can also
be installed on Microsoft Windows
XP Professional
®
Processor 2.8 GHz Pentium
4 A maximum of two processors
is supported.
Hard Drive 40 GB
Memory 1.5 GB RAM
Network
Connectivity
TCP/IP 100 Mbit Network Card Only one network interface is
supported. Dual network
interface cards (NICs) or
additional software network
interfaces, such as a VPN
interface, are not supported.
Modem 56K modem for remote access
CD-ROM Drive Required for installation.
Monitor SVGA 1024 X 768 display
14 Integrated Management Ove r vi ew
1 of 2
Server and Client PC Requirements
Table 3: Microsoft Windows Server Requirements (continued)
Component Required Comments
SNMP Agent The Simple Network Management
Protocol (SNMP) Agent is the
Microsoft Windows Service that runs
on your computer. It is provided with
the Microsoft Windows operating
system CD but is not installed by
default. When installing the VoIP
Monitoring Manager, you will be
prompted to install it, if it is not
already installed.
Extra Software Anti-virus software
pcAnywhere
Required for Avaya support.
pcAnywhere is required for
remote access by Avaya
Services.
Web Browser Internet Explorer 6.0 Required for access to the
Integrated Management
Launch Page and web-based
clients.
Integration with HP
OpenView
Network Node
Manager
HP OpenView 7.0.1 or
HP OpenView 7.5.
HP OpenView is not included
on any Avaya Integrated
Management CD. Customers
must purchase, install, and
maintain HP OpenView. While
Avaya services support
Integrated Management when
installed over HP OpenView,
they do not support the HP
OpenView product itself.
Port (for Avaya
VoIP Monitoring
Manager)
The Avaya V oIP Monitoring Manager
client and server software
communicate using Java Remote
Method Invocation (RMI), and use
port 1099 on the machine on which
the server is running.
If this port is unavailable, the server
will attempt to use the following
ports: 49177, 51173, or 63006.
Although it is unlikely that all of these
ports will be in use on a single
machine, ensure that at least one of
these ports is available.
1. The operating system can be on a high-end desktop machine. A server class hardware platform is not
required.
Issue 3 February 2006 15
2 of 2
Avaya Integrated Management Offers
Table 4: Red Hat Enterprise Linux Server Requirements
Component Required Comments
Operating System Red Hat Enterprise Linux ES R4.0 or
Red Hat Enterprise Linux AS R4.0
For upgrade installations, Red
Hat Enterprise Linux ES or AS
R3.0 is supported.
Only English operating systems
are supported.
®
Processor 2.8 GHz Pentium
4 A maximum of two processors
is supported.
Hard drive 40 GB
Memory 1.5 GB RAM
Network
TCP/IP 100 Mbit Network Card
Connectivity
Modem 56K external modem connected to
COM1 for remote access
Web Browser Not required Linux web client is not
supported.
CD-ROM Drive Required for installation.
Monitor SVGA 1024 X 768 display
16 Integrated Management Ove r vi ew
Server and Client PC Requirements
Table 5: Solaris Server Requirements
Component Required Comments
Operating System Solaris 9 or 10 Only English operating systems
are supported.
Processor SPARC architecture 500MHz
Hard Drive 40 GB
Memory 1.5 GB RAM
Network
TCP/IP 100 Mbit Network Card
Connectivity
Web Browser Not required Solaris web client is not
supported.
CD-ROM Drive Required for installation.
Monitor SVGA 1024 X 768 display
Integration with HP
OpenView
Network Node
Manager
HP OpenView 7.0.1 or
HP OpenView 7.5.
HP OpenView is not included
on any Avaya Integrated
Management CD. Customers
must purchase, install, and
maintain HP OpenView. While
Avaya services support
Integrated Management when
installed over HP OpenView,
they do not support the HP
OpenView product itself.
Issue 3 February 2006 17
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