Avaya Integrated Management Release 3.0 User Manual

Avaya Integrated Management Release 3.0

Administration Tools Installation and Upgrade

Material ID 700364102

14-300480

Issue 1

June 2005

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support

Preventing Toll Fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unaut horized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to the original published version of this documentation unless such modifications, additions or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web site: http://www.avaya.com/support

• Within the United States, click the Escalation Management link. Then click the appropriate link for the type of support you need.

• Outside the United States, click the Escalation Management link. Then click the Internationa l Service s link that includes telephone numbers fo r the international C enters of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicio us access to or use of) your company's telecommunications equ ipm ent by some part y.

Your company's "telecommunications equipment" includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, "networked equipment").

An "outside party" is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a "malicious party" is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based), or asynchronous (character-, message-, or packet-based) equipment, or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

. If you are:

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation docume nts

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their interfaces

• Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may ex perien ce dif fer ences i n prod uct p erforma nce, relia bili ty and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connec ting cab le s and equ ipme nt oth er than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or IEC 60950-1, 1st Edition, including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No. 60950-1-03 / UL 60950-1.

Safety Requirements for Information Technology Equipment, AS/NZS 60950:2000.

One or more of the following Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998.

The equipment described in this document may contain Class 1 LASER Device(s). These devices comply with the following standards:

• EN 60825-1, Edition 1.1, 1998-01

• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices used in Av aya equipment typi cally operate within t he following parameters:

Typical Center Wavelength Maximum Output Power

830 nm - 860 nm -1.5 dBm 1270 nm - 1360 nm -3.0 dBm 1540 nm - 1570 nm 5.0 dBm

Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than

those specified herein may result in hazardous radiation exposures. Contact your Avaya representative for more laser product inf ormation.

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information Technology Equipment, CISPR 22:1997, EN55022:1998, and AS/NZS

3548. Information Technology Equipment - Immunity Characteristics - Limits

and Methods of Measurement, CISPR 24:1997 and EN55024:1998, including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61000-4-8

• Voltage Dips and Variations IEC 61000-4-11

Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility (EMC) - Part 3-2: Limits - Limits for harmonic current emissions.

Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage fluctuations and flicker in public low-voltage supply systems.

Federal Communications Commission Statement Part 15:

Note: This e qui pm en t ha s b ee n te ste d a nd fo un d t o c omp ly w it h the limit s for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with th e instruct ion manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is recei ved.

Avaya at test s tha t thi s r egis te red eq ui pmen t is cap ab le o f pr ovid in g user s access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

REN Number For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

This equipment complies with Part 68 of the FCC rules. On either the rear or inside the front cover of this equipment is a label that contains, among other information, the FCC registration number, and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.

For G350 and G700 Media Gateways:

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. The digits represe nted by ## are the ringer equivalence number (REN) without a decimal point (for example, 03 is a REN of 0.3). If requested, this number must be provided to the telephone company.

For all media gateways:

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed 5.0. To be certain of the number of devices that may be connected to a line, a s determined by the total RENs, contact the local telephone company.

REN is not required for some types of analog or digital facilities.

Means of Connection

Connection of this equipment to the telephone network is shown in the following tables.

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

Manufacturer’s Port Identifier

Off premises station OL13C 9.0F RJ2GX,

DID trunk 02RV2-T 0.0B RJ2GX,

CO trunk 02GS2 0.3A RJ21X

Tie trunk TL31M 9.0F R J2GX Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.544 digital interface 04DU9-BN 6.0F RJ48C,

120A4 channel service unit

For G350 and G700 Media Gateways:

Manufacturer’s Port Identifier

Ground Start CO trunk 02GS2 1.0A RJ11C DID trunk 02RV2-T AS.0 RJ11C Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digital interface 04DU9-BN 6 .0Y R J48C

Basic Rate Interface 02IS5 6.0F RJ49C

For all media gateways:

If the terminal equipment (for example, the media server or media gateway) causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact the Technical Service Center at 1-800-242- 2121 or contact your local Avaya representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

FIC Code SOC/

02LS2 0.3A RJ21X

04DU9-IKN 6.0F RJ48C,

04DU9-ISN 6.0F RJ48C,

04DU9-DN 6.0Y RJ48C

FIC Code SOC/

04DU9-DN 6.0Y RJ48C 04DU9-IKN 6.0Y RJ48C 04DU9-ISN 6.0Y RJ48C

REN/ A.S. Code

Network Jacks

RJ21X, RJ11C

RJ21X

RJ48M

Network Jacks

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. It is recommended that repairs be performed by Avaya certified technicians.

The equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

This equipment, if it uses a telephone receiver, is hearing aid compatible.

Canadian Department of Communications (DOC) Interferenc e Information

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada. This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Installation and Repairs

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC) Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment described in this document complies with Paragraph 68.316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be obtained by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

All Avaya media servers and media gateways are compliant with FCC Part 68, but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products may be found at: http://www.part68.org manufacturer.

European Union Declarations of Conformity

by conducting a search using "Avaya" as

To order copies of thi s and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.72 69

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Manage ment E-mail: totalware@gwsmail.com For the most current versions of documentation, go to the Avaya support

Web site: http://www.avaya.com/support

Avaya Inc. declares that the equipment specified in this document bearing the "CE" (Conformité Europeénne) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC).

Copies of these Declarations of Conform ity (DoCs) can be obtai ne d by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

Japan

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Support Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Avaya Technology and Consulting (ATAC) . . . . . . . . . . . . . . . . . . . 8

Communications, Solutions, and Integration (CSI )

Group of Software Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Avaya Technical Service Organization (TSO) . . . . . . . . . . . . . . . . . . 9

Avaya Network Management Software Systems Support Group (NMSSS) . . 9

Customized Management Solutions for Avaya Integrated Management. . . . 10

Avaya Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Product Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

How to Access Books on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Tell Us What You Think! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 2: Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Administration Tools CDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 3: Administration Tools Installation . . . . . . . . . . . . . . . 15

Overview of Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Administration Tools CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Pre-Instal lation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Uninstalling the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 4: VoIP Monitoring Manager Installation . . . . . . . . . . . . . 21

Overview of Avaya VoIP Monitoring Manager . . . . . . . . . . . . . . . . . . . . 21

Avaya VoIP Monitoring Manager Components . . . . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager Server . . . . . . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager RTCP Monitor. . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager Client . . . . . . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager Web Client . . . . . . . . . . . . . . . . . . 23

WebLM License Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Pre-Instal lation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Issue 1 June 2005 5

Contents

VoIP Monitoring Manager System Requirements . . . . . . . . . . . . . . . . . . 25

Ensuring Windows SNMP Service is Installed. . . . . . . . . . . . . . . . . . . . 28

Checking for Valid Community ID . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Configuring the Avaya Communication Manager Administration Forms . . . . . 30

Configuring the IP Network Region Form . . . . . . . . . . . . . . . . . . . . 30

Configuring the System Parameters IP-Options Form . . . . . . . . . . . . . 32

VoIP Monitoring Manager CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Avaya VoIP Monitoring Manager License Key . . . . . . . . . . . . . . . . . . . . 33

Microsoft SQL 2000 Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing VoIP Monitoring Manager and MSDE on a Windows 2000 Server. . 36 Installing VoIP Monitoring Manager and MSDE on a Windows 2003

or Windows XP Professional Server . . . . . . . . . . . . . . . . . . . . . . 40

Installing VoIP Monitoring Manager With a Database Already Installed. . . . 43

Database is Installed on This Machine . . . . . . . . . . . . . . . . . . . . 44

Database is Installed on Another Machine. . . . . . . . . . . . . . . . . . 47

Installing the Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Changing the RTCP Listen Port . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Installing VoIP Monitoring Manager Licenses . . . . . . . . . . . . . . . . . . . . 53

Chapter 5: Avaya Mailbox Manager . . . . . . . . . . . . . . . . . . . . 55

About Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Launching Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Licensing Mailbox Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

6 Avaya Integrated Management Administration Tools Installation and Upgrade

Chapter 1: Introduction

Purpose

The purpose of this book is to provide the following information:

● Hardware and software requirements for Microsof t

client PCs.

● Pre-installation tasks that mus t be comp leted prior to installation.

● Procedures to install the products in th e Avaya Integrated Management, Administration

Tools offer. If any of the products included in this offer are already installed on your system, those products will be upgraded during this installation.

Prerequisites

Windows® servers and Windows

System administrators who install the Administration Tools software should be experienced in installing software on Windows operating systems in a converged network environment.

Intended Audience

This book is written for system administrators who are responsible for instal ling software on Windows servers and clients.

Conventions Used in Th is Book

The following typographical conventions are used:

● Bold type is used to indicate information that you ty pe, buttons in a window, and the Enter

key on the keyboard. It is also used for emphasis.

● Courier font is used for any information that the computer screen displays.

● Arrows indicate options that you sel ect from cascading menus; for example, “Select File >

Open” means choose the “Open” option from the “File” menu.

Issue 1 June 2005 7

Introduction

Support Resources

Avaya provides a variety of planning, consulting, and technical services. The following sections describe the resources and services that are available.

Avaya Technology and Consulting (ATAC)

Avaya Technology and Consulting (AT AC) works with cl ient t eams to deve lop det ail ed soluti ons for connectivity to Avaya Communication Manager solutions. The AT AC also designs network configurations.

Communications, Solutions, and Integration (CSI) Group of Software Services

Avaya Communications, Solutions, and Integration (CSI) Group of Software Services offers customers the following services:

● Platform readiness verification

● Remote implementation and installation

● Network management server configuration

● Customer acceptance verification

● Custom on-site services

The CSI Group consists of the following two teams:

● Converged Solutions Implementation Engineering

The Converged Solutions Implementation Engineering (CSIE) team implements multi-site media gateway (G350/G650/G700) deployment projects for both voice and data design. The overall directio n of the CSI E te am is to br in g the cor rect methodo logy to t hese complex deployments that span vari ous regions and to provide continuity to the overall project from the voice and data implementation standpoint.

● Data Network Implementation Engineering (for merly RNIS)

The Data Network Implementation Engineering team implements and/or upgrades existing or new data networks. This te am analyzes the customer’s network desi gn requirement s and performance expectations, and then creates the hardware and software installation specification used to implement data devices including Cajun, VPN, Wireless LAN, Secure Gateways, Extreme, and multi-vendor data equipment.

8 Avaya Integrated Management Administration Tools Installation and Upgrade

The CSI Group provides support on a contract basi s. You can purchase various implement ation offers from the CSI Group in Tampa, Fl orida. See Table 1:

Customer-Accessible Resources on

page 11 for contact information.

Avaya Technical Service Organization (TSO)

The Avaya Technical Service Organizati on (TSO) provides support to the Avaya Integrated Management client teams, field technicians, and cust omers. The TSO will bill customers for support on a time and materials basis if the following conditions exist:

● Customers do not provide remote access.

● Customers do not have a current maintenance agreement.

● Customers do not procure and install the required systems and software as defined in the

Integrated Management Services Support Plan.

● Customers request support that is outside the purchase agreement.

The TSO does not support hardware or software that cust omers purchase from third-party vendors.

Support Resources

Avaya Network Management Software Systems Support Group (NMSSS)

The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay, Florida answers customer calls about products in Avaya Integrated Management. NMSSS will either answer your questions directly or connect you with an associate who can answer questions about the products.

Issue 1 June 2005 9

Introduction

Customized Management Solutions for Avaya Integrated Management

The Integrated Management Product Team understands customer’s needs and is focused on customer satisfaction. See Table 1: information. The Product Team will assist customers with Avaya Integrated Management projects and will provide:

● Project Management — An Integrated Management project person will work with the

customer to access configuration and customization requirements for any or all applications within each Avaya Int egrated Management offer. If custo m work is requi red, the evaluation will include a proposed statement of work and price. Note that this offer is not intended to provide installation for customers that choose to implement Integrated Management applications using Avaya Services or third-party implementation services.

● Training — Basic training can be performed remotely using an interactive medium to

display the applications and a conference bridge for audio. On-site training can be customized to meet the customer’s needs. Customized training will focus on application functionality that is relevant to the customer and provide focused knowledge transfer to facilitate application-specific training.

Customer-Accessible Resources on page 11 for contact

10 Avaya Integrated Management Administration Tools Installation and Upgrade

Avaya Contact Information

Table 1 and Table 2 provide contact information that you may use if you need as sis t ance dur ing

the process of installing and setting up Avaya Integra ted Management. To access the links in

Table 2

Table 1: Customer-Accessible Resources

, you must be able to access the Avaya intr anet.

Resource Contact Information

Avaya Support Center http://www.avaya.com/support

Support Resources

Network Management Software Systems Support (NMSSS)

Communications, Solutions, and Integration (C SI) Group of Software Services

Integrated Management Product Team

Toll Fraud Intervention +1 800 643-2353, prompt 1

Table 2: Avaya Internal Resources

Resource Contact Information

Avaya System Management Support

Avaya Technology and Consulting (ATAC)

+1 800 237-0016

+1 800 730-9108, prompt 3

Send email to: AIMtraining@avaya.com

http://aem-support.dr.avaya.com

+1 888 297-4700, prompt 2,6

http://forum.avaya.com

(requires a password)

Communications, Solutions, and Integration (C SI) Group of Software Services

Integrated Management Services Support Plan

http://associate2.avaya.com/sales_market/products/ data-implementation-services/

http://associate2.avaya.com/solution/support_plans/#Enterprise

Issue 1 June 2005 11

Introduction

Product Documentation

The latest version of Avaya Integrated Management product documentat ion, including this book, is available from the Avaya Suppor t W eb Sit e. To view or download these books from the Web, you must have access to the Internet, an Internet browser, and Adobe Acrobat Reader, version 5.0 or later. Adobe Acrobat Reader is provided on the Avaya Integrated Management CDs and is also available from http://www.adobe.com for instructions on how to view or download these books.

How to Access Books on the Web

To view or download books from the Avaya Support Web Site, follow these steps:

. See How to Access Books on the Web

1. Access http://www.avaya.com/support

2. In the left column, click System and Network Management.

3. Scroll to Integrated Management, locate the product name, and click the link corresponding to the software release to display a list of available books for that product.

Tell Us What You Think!

Let us know how this book measured up to your expectations. Your opinions are crucial to helping us meet your needs! Send us your comments by mail, fax, or e-mail as follows:

Mail: Avaya Inc.

Avaya Integrated Management Documentat ion Team Room 3C-313 307 Middletown Lincroft Rd. Lincroft, NJ 07738 USA

Fax: Avaya Integrated Managem ent Documentation Team

+ 1 732 852-2469

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12 Avaya Integrated Management Administration Tools Installation and Upgrade

Chapter 2: Overview

Administration Tools

Administration Tools is a Windows solution for A vaya Integr ated Management. It is designed for small-to-medium size networks that run Windows platforms. With this offer, you receive the following management tools:

● Avaya Site Administration

Avaya Site Administr ation enables y ou to admini ster and manage Avay a voice syst ems and Avaya converged devices.

● Avaya Voice Announcement Manager

Avaya Voice Announcement Manager enables you to administer and manage audio files and announcement properties on voice systems running Avaya Communication Manager software.

● Avaya Voice Over IP Monitoring Manager (90-day trial version)

Avaya Voice Over IP (VoIP) Monitoring Manager enables you to monitor and review the quality of a call on an Avaya VoIP network.

The Administration Tools offer provides one user license. Customers can purchase two additional options—one that i s for up to five Avaya Communication Managers and provides up to five user licenses, and another that is for up to ten Avaya Communication Managers and provides up to ten user licenses. In addition, an add-on option is available that provides unlimited client licenses for Avaya Site Administration.

Administration Tools CDs

Administration Tools is provided on the following CDs:

● Administration Tools (See Chapter 3: Administration Tools Installation on page 15.)

● VoIP Monitoring Manager (90-day trial) (See Chapter 4: VoIP Monitoring Manager

Installation on page 21.)

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Overview

14 Avaya Integrated Management Administration Tools Installation and Upgrade

Chapter 3: Administration Tools Installation

Overview of Administration Tools

The Administration Tools CD provides the following management tool s:

● Avaya Site Administration

Avaya Site Administration enables you to

- administer and manage voice systems running Avaya Communication Manager software

- add, change, and remove mailboxes on messaging systems

To simplify your day-to-day administration tasks (such as finding unused stations, changing users, and adding users), Av aya Site Administration provides several wizards. At any time, you can use the GEDI in Avaya Site Administration to enter Avaya Communication Manager commands that you would typically enter from a terminal emulation window or system administration terminal (SAT).

● Avaya Voice Announcement Manager

Avaya Voice Announcement Manager enables you to administer and manage audio files and announcement properties on voice systems running Avaya Communication Manager software. Using Avaya Voice Announcement Manager, you can

- add, change, and remove Avaya Communication Manager announcement information

- copy audio files and announcement properties from a PC to voice systems and back

- back up and restore announcement information

- view the status of announcements on VAL boards and virtual VAL boards

- move announcement files between VAL boards and virtual VAL boards

- broadcast announcement files to VAL boards and virtual VAL boards on different voice systems

- import and export announcement properties

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Administration Tools Installation

Administration Tools CD

The Administration Tools CD c ontain s product s tha t you inst all directl y onto a Windows PC. Se e

PC Requirements

see Pre-Installation Tasks

on page 17 for the minimum PC requirements. Before installing this CD, also

on page 16.

The Administration Tools CD contains the foll owing applications:

● Avaya Site Administration

● Avaya Voice Announcement Manager

● Adobe Acrobat Reader (required to view documents)

Pre-Installation Tasks

Before installing Avaya Integrated M anagement products, you must complete the following pre-installation tasks.

1. Check the minimum hardware and software requirements for the PC. See PC

Requirements on page 17.

2. For upgrade installations, check that all previous sequential upgrades and/or major releases were installed before installing this release. If the wizard detects a softwar e upgrade that is not sequential, the wizard will st op and displ ay a mes sage to install the skipped releases. The wizard will then abort the installation.

3. Carefully review Avaya Integrated Management Implementation Guidelines, document number 555-233-163. This document is available from the Avaya Support Web Site. (See

How to Access Books on the Web

on page 12.) This document describes server configuration requirement s and provides pre-installation forms that must be completed before you begin inst alling t he A vaya Int egrated Manageme nt product s. Th e pre-inst allat ion forms contain information that you will need to install the products, such as IP addresses, server domain names, and port addresses.

4. Carefully review this entire book before you start the installa tions on the servers and client PCs.

16 Avaya Integrated Management Administration Tools Installation and Upgrade

PC Requirements

Table 3 provides the requirements for the PC.

Table 3: Windows Client PC Requirements

Component Required Comments

Operating system Microsoft Windows

Processor 600 MHz Pentium Hard Drive 1 GB Memory 256 MB RAM Monitor SVGA 1024 X 768

2000, Windows XP Professional, or Windows 2003

display

PC Requirements

Network Connectivity TCP/IP 10/100 Network

Card

Modem 56K Modem May be required for remote

access to the PC. CD-ROM Drive Web Browser Internet Explorer 6.0 Required to access the

Integrated Management

Launch Page and web-based

clients.

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Administration Tools Installation

Note:

Installing the Software

The procedure to install or upgr ade the contents of the Administration Tools CD is generally the same.

1. Close all open windows and applications.

2. Insert the Avaya Integrated Management 3.0, Administration Tools CD into the CD-ROM drive.

The Avaya Integrated Management Administration Tools 3.0 window appears. It provides a main menu.

Note: Install Acrobat Reader if it is not already installed on the computer.

3. Click Install Administration Tools. The Welcome dialog box appears.

4. Click the Next button. The License Agreement dialog box appears.

5. Read the license types. If you accept the license types, click the I accept the terms of the license agreement option button, and then clic k the Next button.

Note: You cannot install the Avaya Integrated Management produ ct s unless you a ccept

the license types.

The Choose Destination Location dialog box appears. By default, the applications will be installed in c:\Program Files\Avaya.

6. Perform one of the following steps:

● To install the application s in the default folder, click the Next button.

● To change the folder where the applications will be installed, click the Change button,

specify the folder you want to use, and then click the Next button.

The Select Features dialog box appears. This dialog box displa ys the applications and components you can install.

Note: You must install the Required Components. You cannot deselect it.

18 Avaya Integrated Management Administration Tools Installation and Upgrade

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