Avaya Integrated Management Release 3.0 User Manual

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Avaya Integrated Management Release 3.0

Administration Tools Installation and Upgrade

Material ID 700364102

14-300480

Issue 1

June 2005

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support

Preventing Toll Fraud

"Toll fraud" is the unauthorized use of your telecommunications system by an unaut horized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to the original published version of this documentation unless such modifications, additions or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web site: http://www.avaya.com/support

• Within the United States, click the Escalation Management link. Then click the appropriate link for the type of support you need.

• Outside the United States, click the Escalation Management link. Then click the Internationa l Service s link that includes telephone numbers fo r the international C enters of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicio us access to or use of) your company's telecommunications equ ipm ent by some part y.

Your company's "telecommunications equipment" includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, "networked equipment").

An "outside party" is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a "malicious party" is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based), or asynchronous (character-, message-, or packet-based) equipment, or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

. If you are:

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation docume nts

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their interfaces

• Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may ex perien ce dif fer ences i n prod uct p erforma nce, relia bili ty and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connec ting cab le s and equ ipme nt oth er than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or IEC 60950-1, 1st Edition, including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No. 60950-1-03 / UL 60950-1.

Safety Requirements for Information Technology Equipment, AS/NZS 60950:2000.

One or more of the following Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998.

The equipment described in this document may contain Class 1 LASER Device(s). These devices comply with the following standards:

• EN 60825-1, Edition 1.1, 1998-01

• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices used in Av aya equipment typi cally operate within t he following parameters:

Typical Center Wavelength Maximum Output Power

830 nm - 860 nm -1.5 dBm 1270 nm - 1360 nm -3.0 dBm 1540 nm - 1570 nm 5.0 dBm

Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than

those specified herein may result in hazardous radiation exposures. Contact your Avaya representative for more laser product inf ormation.

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information Technology Equipment, CISPR 22:1997, EN55022:1998, and AS/NZS

3548. Information Technology Equipment - Immunity Characteristics - Limits

and Methods of Measurement, CISPR 24:1997 and EN55024:1998, including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61000-4-8

• Voltage Dips and Variations IEC 61000-4-11

Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility (EMC) - Part 3-2: Limits - Limits for harmonic current emissions.

Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility (EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage fluctuations and flicker in public low-voltage supply systems.

Federal Communications Commission Statement Part 15:

Note: This e qui pm en t ha s b ee n te ste d a nd fo un d t o c omp ly w it h the limit s for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with th e instruct ion manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is recei ved.

Avaya at test s tha t thi s r egis te red eq ui pmen t is cap ab le o f pr ovid in g user s access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

REN Number For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

This equipment complies with Part 68 of the FCC rules. On either the rear or inside the front cover of this equipment is a label that contains, among other information, the FCC registration number, and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.

For G350 and G700 Media Gateways:

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. The digits represe nted by ## are the ringer equivalence number (REN) without a decimal point (for example, 03 is a REN of 0.3). If requested, this number must be provided to the telephone company.

For all media gateways:

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed 5.0. To be certain of the number of devices that may be connected to a line, a s determined by the total RENs, contact the local telephone company.

REN is not required for some types of analog or digital facilities.

Means of Connection

Connection of this equipment to the telephone network is shown in the following tables.

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

Manufacturer’s Port Identifier

Off premises station OL13C 9.0F RJ2GX,

DID trunk 02RV2-T 0.0B RJ2GX,

CO trunk 02GS2 0.3A RJ21X

Tie trunk TL31M 9.0F R J2GX Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.544 digital interface 04DU9-BN 6.0F RJ48C,

120A4 channel service unit

For G350 and G700 Media Gateways:

Manufacturer’s Port Identifier

Ground Start CO trunk 02GS2 1.0A RJ11C DID trunk 02RV2-T AS.0 RJ11C Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digital interface 04DU9-BN 6 .0Y R J48C

Basic Rate Interface 02IS5 6.0F RJ49C

For all media gateways:

If the terminal equipment (for example, the media server or media gateway) causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please contact the Technical Service Center at 1-800-242- 2121 or contact your local Avaya representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

FIC Code SOC/

02LS2 0.3A RJ21X

04DU9-IKN 6.0F RJ48C,

04DU9-ISN 6.0F RJ48C,

04DU9-DN 6.0Y RJ48C

FIC Code SOC/

04DU9-DN 6.0Y RJ48C 04DU9-IKN 6.0Y RJ48C 04DU9-ISN 6.0Y RJ48C

REN/ A.S. Code

Network Jacks

RJ21X, RJ11C

RJ21X

RJ48M

Network Jacks

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. It is recommended that repairs be performed by Avaya certified technicians.

The equipment cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

This equipment, if it uses a telephone receiver, is hearing aid compatible.

Canadian Department of Communications (DOC) Interferenc e Information

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada. This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Installation and Repairs

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC) Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment described in this document complies with Paragraph 68.316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be obtained by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

All Avaya media servers and media gateways are compliant with FCC Part 68, but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products may be found at: http://www.part68.org manufacturer.

European Union Declarations of Conformity

by conducting a search using "Avaya" as

To order copies of thi s and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.72 69

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Manage ment E-mail: totalware@gwsmail.com For the most current versions of documentation, go to the Avaya support

Web site: http://www.avaya.com/support

Avaya Inc. declares that the equipment specified in this document bearing the "CE" (Conformité Europeénne) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC).

Copies of these Declarations of Conform ity (DoCs) can be obtai ne d by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

Japan

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Support Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Avaya Technology and Consulting (ATAC) . . . . . . . . . . . . . . . . . . . 8

Communications, Solutions, and Integration (CSI )

Group of Software Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Avaya Technical Service Organization (TSO) . . . . . . . . . . . . . . . . . . 9

Avaya Network Management Software Systems Support Group (NMSSS) . . 9

Customized Management Solutions for Avaya Integrated Management. . . . 10

Avaya Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Product Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

How to Access Books on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Tell Us What You Think! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 2: Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Administration Tools CDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 3: Administration Tools Installation . . . . . . . . . . . . . . . 15

Overview of Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Administration Tools CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Pre-Instal lation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Uninstalling the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 4: VoIP Monitoring Manager Installation . . . . . . . . . . . . . 21

Overview of Avaya VoIP Monitoring Manager . . . . . . . . . . . . . . . . . . . . 21

Avaya VoIP Monitoring Manager Components . . . . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager Server . . . . . . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager RTCP Monitor. . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager Client . . . . . . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager Web Client . . . . . . . . . . . . . . . . . . 23

WebLM License Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Pre-Instal lation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Issue 1 June 2005 5

Contents

VoIP Monitoring Manager System Requirements . . . . . . . . . . . . . . . . . . 25

Ensuring Windows SNMP Service is Installed. . . . . . . . . . . . . . . . . . . . 28

Checking for Valid Community ID . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Configuring the Avaya Communication Manager Administration Forms . . . . . 30

Configuring the IP Network Region Form . . . . . . . . . . . . . . . . . . . . 30

Configuring the System Parameters IP-Options Form . . . . . . . . . . . . . 32

VoIP Monitoring Manager CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Avaya VoIP Monitoring Manager License Key . . . . . . . . . . . . . . . . . . . . 33

Microsoft SQL 2000 Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing VoIP Monitoring Manager and MSDE on a Windows 2000 Server. . 36 Installing VoIP Monitoring Manager and MSDE on a Windows 2003

or Windows XP Professional Server . . . . . . . . . . . . . . . . . . . . . . 40

Installing VoIP Monitoring Manager With a Database Already Installed. . . . 43

Database is Installed on This Machine . . . . . . . . . . . . . . . . . . . . 44

Database is Installed on Another Machine. . . . . . . . . . . . . . . . . . 47

Installing the Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Changing the RTCP Listen Port . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Installing VoIP Monitoring Manager Licenses . . . . . . . . . . . . . . . . . . . . 53

Chapter 5: Avaya Mailbox Manager . . . . . . . . . . . . . . . . . . . . 55

About Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Launching Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Licensing Mailbox Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

6 Avaya Integrated Management Administration Tools Installation and Upgrade

Chapter 1: Introduction

Purpose

The purpose of this book is to provide the following information:

● Hardware and software requirements for Microsof t

client PCs.

● Pre-installation tasks that mus t be comp leted prior to installation.

● Procedures to install the products in th e Avaya Integrated Management, Administration

Tools offer. If any of the products included in this offer are already installed on your system, those products will be upgraded during this installation.

Prerequisites

Windows® servers and Windows

System administrators who install the Administration Tools software should be experienced in installing software on Windows operating systems in a converged network environment.

Intended Audience

This book is written for system administrators who are responsible for instal ling software on Windows servers and clients.

Conventions Used in Th is Book

The following typographical conventions are used:

● Bold type is used to indicate information that you ty pe, buttons in a window, and the Enter

key on the keyboard. It is also used for emphasis.

● Courier font is used for any information that the computer screen displays.

● Arrows indicate options that you sel ect from cascading menus; for example, “Select File >

Open” means choose the “Open” option from the “File” menu.

Issue 1 June 2005 7

Introduction

Support Resources

Avaya provides a variety of planning, consulting, and technical services. The following sections describe the resources and services that are available.

Avaya Technology and Consulting (ATAC)

Avaya Technology and Consulting (AT AC) works with cl ient t eams to deve lop det ail ed soluti ons for connectivity to Avaya Communication Manager solutions. The AT AC also designs network configurations.

Communications, Solutions, and Integration (CSI) Group of Software Services

Avaya Communications, Solutions, and Integration (CSI) Group of Software Services offers customers the following services:

● Platform readiness verification

● Remote implementation and installation

● Network management server configuration

● Customer acceptance verification

● Custom on-site services

The CSI Group consists of the following two teams:

● Converged Solutions Implementation Engineering

The Converged Solutions Implementation Engineering (CSIE) team implements multi-site media gateway (G350/G650/G700) deployment projects for both voice and data design. The overall directio n of the CSI E te am is to br in g the cor rect methodo logy to t hese complex deployments that span vari ous regions and to provide continuity to the overall project from the voice and data implementation standpoint.

● Data Network Implementation Engineering (for merly RNIS)

The Data Network Implementation Engineering team implements and/or upgrades existing or new data networks. This te am analyzes the customer’s network desi gn requirement s and performance expectations, and then creates the hardware and software installation specification used to implement data devices including Cajun, VPN, Wireless LAN, Secure Gateways, Extreme, and multi-vendor data equipment.

8 Avaya Integrated Management Administration Tools Installation and Upgrade

The CSI Group provides support on a contract basi s. You can purchase various implement ation offers from the CSI Group in Tampa, Fl orida. See Table 1:

Customer-Accessible Resources on

page 11 for contact information.

Avaya Technical Service Organization (TSO)

The Avaya Technical Service Organizati on (TSO) provides support to the Avaya Integrated Management client teams, field technicians, and cust omers. The TSO will bill customers for support on a time and materials basis if the following conditions exist:

● Customers do not provide remote access.

● Customers do not have a current maintenance agreement.

● Customers do not procure and install the required systems and software as defined in the

Integrated Management Services Support Plan.

● Customers request support that is outside the purchase agreement.

The TSO does not support hardware or software that cust omers purchase from third-party vendors.

Support Resources

Avaya Network Management Software Systems Support Group (NMSSS)

The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay, Florida answers customer calls about products in Avaya Integrated Management. NMSSS will either answer your questions directly or connect you with an associate who can answer questions about the products.

Issue 1 June 2005 9

Introduction

Customized Management Solutions for Avaya Integrated Management

The Integrated Management Product Team understands customer’s needs and is focused on customer satisfaction. See Table 1: information. The Product Team will assist customers with Avaya Integrated Management projects and will provide:

● Project Management — An Integrated Management project person will work with the

customer to access configuration and customization requirements for any or all applications within each Avaya Int egrated Management offer. If custo m work is requi red, the evaluation will include a proposed statement of work and price. Note that this offer is not intended to provide installation for customers that choose to implement Integrated Management applications using Avaya Services or third-party implementation services.

● Training — Basic training can be performed remotely using an interactive medium to

display the applications and a conference bridge for audio. On-site training can be customized to meet the customer’s needs. Customized training will focus on application functionality that is relevant to the customer and provide focused knowledge transfer to facilitate application-specific training.

Customer-Accessible Resources on page 11 for contact

10 Avaya Integrated Management Administration Tools Installation and Upgrade

Avaya Contact Information

Table 1 and Table 2 provide contact information that you may use if you need as sis t ance dur ing

the process of installing and setting up Avaya Integra ted Management. To access the links in

Table 2

Table 1: Customer-Accessible Resources

, you must be able to access the Avaya intr anet.

Resource Contact Information

Avaya Support Center http://www.avaya.com/support

Support Resources

Network Management Software Systems Support (NMSSS)

Communications, Solutions, and Integration (C SI) Group of Software Services

Integrated Management Product Team

Toll Fraud Intervention +1 800 643-2353, prompt 1

Table 2: Avaya Internal Resources

Resource Contact Information

Avaya System Management Support

Avaya Technology and Consulting (ATAC)

+1 800 237-0016

+1 800 730-9108, prompt 3

Send email to: AIMtraining@avaya.com

http://aem-support.dr.avaya.com

+1 888 297-4700, prompt 2,6

http://forum.avaya.com

(requires a password)

Communications, Solutions, and Integration (C SI) Group of Software Services

Integrated Management Services Support Plan

http://associate2.avaya.com/sales_market/products/ data-implementation-services/

http://associate2.avaya.com/solution/support_plans/#Enterprise

Issue 1 June 2005 11

Introduction

Product Documentation

The latest version of Avaya Integrated Management product documentat ion, including this book, is available from the Avaya Suppor t W eb Sit e. To view or download these books from the Web, you must have access to the Internet, an Internet browser, and Adobe Acrobat Reader, version 5.0 or later. Adobe Acrobat Reader is provided on the Avaya Integrated Management CDs and is also available from http://www.adobe.com for instructions on how to view or download these books.

How to Access Books on the Web

To view or download books from the Avaya Support Web Site, follow these steps:

. See How to Access Books on the Web

1. Access http://www.avaya.com/support

2. In the left column, click System and Network Management.

3. Scroll to Integrated Management, locate the product name, and click the link corresponding to the software release to display a list of available books for that product.

Tell Us What You Think!

Let us know how this book measured up to your expectations. Your opinions are crucial to helping us meet your needs! Send us your comments by mail, fax, or e-mail as follows:

Mail: Avaya Inc.

Avaya Integrated Management Documentat ion Team Room 3C-313 307 Middletown Lincroft Rd. Lincroft, NJ 07738 USA

Fax: Avaya Integrated Managem ent Documentation Team

+ 1 732 852-2469

E-mail: document@avaya.com Subject: Avaya Integrated Management Documentation Team

12 Avaya Integrated Management Administration Tools Installation and Upgrade

Chapter 2: Overview

Administration Tools

Administration Tools is a Windows solution for A vaya Integr ated Management. It is designed for small-to-medium size networks that run Windows platforms. With this offer, you receive the following management tools:

● Avaya Site Administration

Avaya Site Administr ation enables y ou to admini ster and manage Avay a voice syst ems and Avaya converged devices.

● Avaya Voice Announcement Manager

Avaya Voice Announcement Manager enables you to administer and manage audio files and announcement properties on voice systems running Avaya Communication Manager software.

● Avaya Voice Over IP Monitoring Manager (90-day trial version)

Avaya Voice Over IP (VoIP) Monitoring Manager enables you to monitor and review the quality of a call on an Avaya VoIP network.

The Administration Tools offer provides one user license. Customers can purchase two additional options—one that i s for up to five Avaya Communication Managers and provides up to five user licenses, and another that is for up to ten Avaya Communication Managers and provides up to ten user licenses. In addition, an add-on option is available that provides unlimited client licenses for Avaya Site Administration.

Administration Tools CDs

Administration Tools is provided on the following CDs:

● Administration Tools (See Chapter 3: Administration Tools Installation on page 15.)

● VoIP Monitoring Manager (90-day trial) (See Chapter 4: VoIP Monitoring Manager

Installation on page 21.)

Issue 1 June 2005 13

Overview

14 Avaya Integrated Management Administration Tools Installation and Upgrade

Chapter 3: Administration Tools Installation

Overview of Administration Tools

The Administration Tools CD provides the following management tool s:

● Avaya Site Administration

Avaya Site Administration enables you to

- administer and manage voice systems running Avaya Communication Manager software

- add, change, and remove mailboxes on messaging systems

To simplify your day-to-day administration tasks (such as finding unused stations, changing users, and adding users), Av aya Site Administration provides several wizards. At any time, you can use the GEDI in Avaya Site Administration to enter Avaya Communication Manager commands that you would typically enter from a terminal emulation window or system administration terminal (SAT).

● Avaya Voice Announcement Manager

Avaya Voice Announcement Manager enables you to administer and manage audio files and announcement properties on voice systems running Avaya Communication Manager software. Using Avaya Voice Announcement Manager, you can

- add, change, and remove Avaya Communication Manager announcement information

- copy audio files and announcement properties from a PC to voice systems and back

- back up and restore announcement information

- view the status of announcements on VAL boards and virtual VAL boards

- move announcement files between VAL boards and virtual VAL boards

- broadcast announcement files to VAL boards and virtual VAL boards on different voice systems

- import and export announcement properties

Issue 1 June 2005 15

Administration Tools Installation

Administration Tools CD

The Administration Tools CD c ontain s product s tha t you inst all directl y onto a Windows PC. Se e

PC Requirements

see Pre-Installation Tasks

on page 17 for the minimum PC requirements. Before installing this CD, also

on page 16.

The Administration Tools CD contains the foll owing applications:

● Avaya Site Administration

● Avaya Voice Announcement Manager

● Adobe Acrobat Reader (required to view documents)

Pre-Installation Tasks

Before installing Avaya Integrated M anagement products, you must complete the following pre-installation tasks.

1. Check the minimum hardware and software requirements for the PC. See PC

Requirements on page 17.

2. For upgrade installations, check that all previous sequential upgrades and/or major releases were installed before installing this release. If the wizard detects a softwar e upgrade that is not sequential, the wizard will st op and displ ay a mes sage to install the skipped releases. The wizard will then abort the installation.

3. Carefully review Avaya Integrated Management Implementation Guidelines, document number 555-233-163. This document is available from the Avaya Support Web Site. (See

How to Access Books on the Web

on page 12.) This document describes server configuration requirement s and provides pre-installation forms that must be completed before you begin inst alling t he A vaya Int egrated Manageme nt product s. Th e pre-inst allat ion forms contain information that you will need to install the products, such as IP addresses, server domain names, and port addresses.

4. Carefully review this entire book before you start the installa tions on the servers and client PCs.

16 Avaya Integrated Management Administration Tools Installation and Upgrade

PC Requirements

Table 3 provides the requirements for the PC.

Table 3: Windows Client PC Requirements

Component Required Comments

Operating system Microsoft Windows

Processor 600 MHz Pentium Hard Drive 1 GB Memory 256 MB RAM Monitor SVGA 1024 X 768

2000, Windows XP Professional, or Windows 2003

display

PC Requirements

Network Connectivity TCP/IP 10/100 Network

Card

Modem 56K Modem May be required for remote

access to the PC. CD-ROM Drive Web Browser Internet Explorer 6.0 Required to access the

Integrated Management

Launch Page and web-based

clients.

Issue 1 June 2005 17

Administration Tools Installation

Note:

Installing the Software

The procedure to install or upgr ade the contents of the Administration Tools CD is generally the same.

1. Close all open windows and applications.

2. Insert the Avaya Integrated Management 3.0, Administration Tools CD into the CD-ROM drive.

The Avaya Integrated Management Administration Tools 3.0 window appears. It provides a main menu.

Note: Install Acrobat Reader if it is not already installed on the computer.

3. Click Install Administration Tools. The Welcome dialog box appears.

4. Click the Next button. The License Agreement dialog box appears.

5. Read the license types. If you accept the license types, click the I accept the terms of the license agreement option button, and then clic k the Next button.

Note: You cannot install the Avaya Integrated Management produ ct s unless you a ccept

the license types.

The Choose Destination Location dialog box appears. By default, the applications will be installed in c:\Program Files\Avaya.

6. Perform one of the following steps:

● To install the application s in the default folder, click the Next button.

● To change the folder where the applications will be installed, click the Change button,

specify the folder you want to use, and then click the Next button.

The Select Features dialog box appears. This dialog box displa ys the applications and components you can install.

Note: You must install the Required Components. You cannot deselect it.

18 Avaya Integrated Management Administration Tools Installation and Upgrade

Uninstalling the Software

Note:

7. Make sure the applications you want to install are selected, and then click the Next button. The Enter Avaya Integrated Management Server IP Addr ess dialog box appears.

8. Enter the IP address of the Avaya Integrated Management Launch Page server, and then click the Next button.

Note: You are not required to enter the IP address of the Avaya Integrated

Management Launch Page server. However, if you leave this blank and click the Next button, no link to the Launch Page will be provided on the PC.

The Start Copying Files dialog box appears.

9. Click the Next button. The Setup St atus message box appears showing the status of the installation. When the

installation is compl ete, the InstallShield Wizard Complete dialog box appears.

10. Remove the CD from the drive, and then click the Finish button to restart the PC.

You can access the products by double clicking the desktop icon or s electing S t art > Programs > Avaya. For more information about an Avaya Integrated Management product, access the online help after you start the application.

Note: Regularly check the Avaya Support Web Site for software updates.

Uninstalling the Software

This section describes how to uninstal l Avaya Site Administration and Avaya Voice Announcement Manager.

To uninstall Avaya Site Administration and Avaya Voice Announcement Manager:

1. Select Start>Control Panel. The Control Panel window appears.

2. Click on Add or Remove Programs. The Add or Remove Programs window appears.

3. Click on Avaya Integrated Management Client 3.0.

4. Click the Remove button. The Welcome dialog box appears.

5. Click the Remove option button.

Issue 1 June 2005 19

Administration Tools Installation

6. Click the Next button. A dialog box appears prompting you to confirm that you want to re mov e the application.

7. Click the Yes button. The Setup S t at us mess age box appear s. After the application is removed, the Maintenanc e

Complete message box appears.

8. Click the Finish button to restart the PC now.

20 Avaya Integrated Management Administration Tools Installation and Upgrade

Chapter 4: VoIP Monitoring Manager Installation

Overview of Avaya VoIP Monitoring Manager

Avaya Voice Over IP (VoIP) Monitoring Manager is a VoIP Quality of Service (QoS) monitoring tool. It enables you to monitor and review the quali ty of a cal l on an Avaya

VoIP Network.

Avaya V o IP Monitorin g Manager allows yo u to view QoS dat a experienced at the end point s and during a session. This data displays in real-time or for previously activ e endpoints. With this information, you can begin to troubleshoot and isolate problems.

Avaya VoIP Monitoring Manager allows you to:

● Search Endpoints. You can search endpoints active from a specified time in the past or

between a date range. Advanced search options enable you to narrow your search to match phone numbers, network addresses, or QoS levels.

● View Reports. Once you have a list of endpoints , you can select one or more end point s in

a session and view the associated reports. The reports display QoS data such as jitter, round trip time (RTT), and packet loss. This is particularly useful for monitoring gateways or locating problems at a particular endpoint.

Since you can view reports for endpoints involved in a session, this will assist you with determining problems that occur between two endpoints or in an isolated area of the network.

● Export Reports. You can export the report data to a comma separated value (csv) file.

You can open this file in most database and spreadsheet programs such as Microsoft Excel. Exporting the dat a to a spr eadsheet e nabl es you to manipul ate t he dat a so you c an create your own reports.

● Generate Automatic Alarms. You can generate Simple Network Management Protocol

(SNMP) Trap s/Alarms, which allow the VoIP Monitoring Manager to alert you when the jitter , R TT or p acket loss reaches cer t ain levels . You can routinely monitor the network and troubleshoot problems.

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VoIP Monitoring Manager Installation

Avaya VoIP Monitoring Manager Components

The Avaya VoIP Monitoring Manager incorporates the Avaya VoIP Monitoring Manager Real-time Transport Control Protocol (RTCP) Monitor and the Avaya VoIP Monitoring Manager Server , which acc ept s co nnections from t he A vay a VoIP Monitoring Manager Client. The ser ver software must be inst alle d on the network t o work c orr ectly. A Windows SNMP Agent must also be installed on the server.

VoIP Monitoring Manager also uses a database. Duri ng installation, the VoIP Monitor ing Manager Integrated MSDE Database is instal led by default . However, you can choose to install a different Microsof t SQL database.

The components and their relationship are described in more detail in the following sections.

Avaya VoIP Monitoring Manager Server

The Avaya VoIP Monitoring Manager Server acts as a proxy between the MSDE database and the Avaya VoIP Monitoring Manager Client. It manages connectivity to the database and provides an interface to configure the Avaya VoIP Monitoring Manager RTCP Monitor. The server resides on the same PC as the R TCP Monit or. The database can reside on the same PC as the server and RTCP Monitor, or it can reside on a separate machine.

Avaya VoIP Monitoring Manager RTCP Monitor

The Avaya VoIP Monitoring Manager RTCP Monitor collects the RTCP packets sent from the Avaya endpoints and stores the information in a proprietary database. The RTCP Monitor also runs as a sub-agent of t he Windows SNMP Agent. All the informati on contai ned in the dat abase can be queried using Microsoft SQL.

Avaya VoIP Monitoring Manager Client

The Avaya VoIP Monitoring Manager Client provides the graphical user interface (GUI). The client does not communicate with the RTCP Monitor, does not use the Windows SNMP service, and does not communicate with the database. The data that is displayed is gathered from the server . The cli ent may be ins t all ed on th e same machine as the server, or it may be installed on another machine on the network.

22 Avaya Integrated Management Administration Tools Installation and Upgrade

Avaya VoIP Monitoring Manager Components

Note:

Avaya VoIP Monitoring Manager Web Client

The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser. This is useful if you only have the ser ver inst alled. To run the Av aya V oIP Monitori ng Manager Client as a Web application, the follo wing requirements must be met:

● The server must be running a Web server . The Apache Web server is automatically

installed on the server when the Avaya VoIP Monitoring Manager Server software is installed.

● The Web server must be configured to publish the file to the following VoIP Monitoring

Manager installation path: C:\Program Files\Avaya\VoIP Monitoring Manager\ jars\ClientApplet.htm

Note: The server installati on will apply this configuratio n.

If you run the W eb c lient , you wil l not h ave access t o s ome of t he feature s—such a s c onnecting to a new server — that are available in the application.

WebLM License Server

The WebLM License Server manages your licenses for Avaya Integrated Management products. It is requir ed when you purchase the VoIP Monitoring Manager license key to activate VoIP Monitoring Manager beyond the 90-trial period. The WebLM License Server is not required to use the 90-day trial version.

The WebLM License Server application is provided on the VoIP Monitoring Manager CD. If you have purchased the VoIP Monitoring Manager license key, install the WebLM License Server. If the WebLM License Server is already installed on another server, you do not have to install it. During the installation, you will be prompted for the IP address of the server where the WebLM application is installed.

See Avaya VoIP Monitoring Manager License Ke Monitoring Manager licenses. See Installing VoIP Monitoring Manager Licens es instructions on how to install VoIP Monitoring Manager licenses.

y on page 33 for more information about VoIP

on page 53 for

Issue 1 June 2005 23

VoIP Monitoring Manager Installation

Note:

Pre-Installation Tasks

Before installing Avaya VoIP Monitoring Manager, you must complete the following pre-installation tasks.

1. Check the minimum hardware and software requirements for the following:

● Windows server (See VoIP Monitoring Manager Server Requirements on page 25.)

● Windows client PC (See VoIP Monitoring Manager Client Requirements on page 28.)

Note: The client and server software communica te using Java Remote Method

Invocation (RMI), and use port 1099 on the machine on which the server is running. If this port is unavailable, the server will attempt to use the following ports: 49177, 51173, or 63006. Altho ugh it is unlik ely that all of thes e ports will be in use on a single machine, ensure that at least one of these ports is available.

2. If you are upgrading from the previous release, check that all previous sequential upgrades and/or major releases of Avaya VoIP Monitoring Manager were installed before installing this release. If the wizard detects a software upgrade that is not sequential, the wizard will stop and display a message to install the skipped releases. The wizard will then abort the installation.

Note: If you are upgrading Avaya VoIP Monitoring Manager and there are previous

releases of other Integrated Management applications on the Windows server, you must either upgrade the other Integrated Management applications to this version of V o IP Monito ring Manager, or install the new versi on of VoIP Monitoring Manager on another Windows server.

3. If you have a large system (greater than 1000 simult aneous IP call s) or p lan to keep hi storic VoIP Monitoring Manager data for long periods of time, it is recommended that you instal l VoIP Monitoring Manager on a separate server than that on which Network Management Console with System View is installed.

4. Ensure that the Windows Simple Ne twork Management Protocol (SNMP) Agent is installed on the Windows server and set to start automatically. (See

Ensuring Windows SNMP

Service is Installed on page 28.)

5. Check for valid Community IDs. (See

Checking for Valid Community ID on pag e 29.)

6. Configure two Avaya Communication Manager administration forms—the IP Network Region formand the System Parameters IP-Options form. (See

Configuring the Avaya

Communication Manager Administration Forms on page 30.)

7. Identify the RTCP Listen Port for the Avaya Communication Manager. The default is 5005.

24 Avaya Integrated Management Administration Tools Installation and Upgrade

VoIP Monitoring Manager System Requirements

8. Carefully review Avaya Integrated Management Implementation Guidelines, document number 555-233-163. This document is available from the Avaya Support Web Site. (See

How to Access Books on the Web

configuration requirement s and provides pre-installation forms that must be completed before you begin inst alling t he A vaya Int egrated Manageme nt product s. Th e pre-inst allat ion forms contain information that you will need to install the products, such as IP addresses, server domain names, and port addresses.

9. Complete the Ready Reckoner form. This form is available in the Avaya Integrated Management Implementation Guidelines, document number 555-233-163. Completing this form will help you predict the size of your database and therefore help you determine if the MSDE database will meet your needs. If not, a larger dat abase such as Microsoft SQL can be installed. You can also use the Ready Reckoner form to adjust numbers, such as RTCP Reporting Intervals and History Days to determine how to set them to achieve the desired goal. Changing some numbers can help you obtain better data.

10. Carefully review this entire book before you start the installation.

on page 12.) This document describes server

VoIP Monitoring Manager System Requirements

Table 4 and Table 5 provide the minimum system requirements to install and operate the VoIP

Monitoring Manager Server and Client software.

Table 4: VoIP Monitoring Manager Server Requirements

Component Required Comments

Operating System Microsoft Windows 2003

Standard Edition server, Microsoft Windows 2003 Enterprise E di ti on s e rv e r, Microsoft Windows 2000 server, or Microsoft Windows XP Professional

Processor 2.8 GHz Pentium

Hard Drive 40 GB Memory 1.5 GB RAM

4 A maximum of two processors

Only English operating syst ems are supported.

is supported.

1 of 3

Issue 1 June 2005 25

VoIP Monitoring Manager Installation

Table 4: VoIP Monitoring Manager Server Requirements (continued)

Component Required Comments

Network Connectivity TCP/IP 100 Mbit Network

Card

Only one network interface is supported. Dual network interface cards (NICs) or additional software network interfaces, such as a VPN interface, are not supported.

Modem 56K modem for remote

access CD-ROM Drive Required for installation. Monitor SVGA 1024 X 768 display SNMP Agent The Simple Network

Management Protocol

(SNMP) Agent is the

Windows Service that runs

on your computer. It is

provided with the Windows

operating system CD but is

not installed by default.

When installing the VoIP

Monitoring Manager, you

will be prompted to install it,

if it is not already inst alled. Extra Software Anti-virus s oftwa re

pcAnywhere

Required for Avaya support. pcAnywhere is required for

remote access by Avaya Services.

Web Browser Internet Explorer 6. 0 Required for access to the

Integrated Management Launch Page and web-based clients.

2 of 3

26 Avaya Integrated Management Administration Tools Installation and Upgrade

VoIP Monitoring Manager System Requirements

Table 4: VoIP Monitoring Manager Server Requirements (continued)

Component Required Comments

Integration with HP OpenView Network Node Manager

HP OpenView 7.0.1 or

HP OpenView 7.5.

HP OpenView 7.5 requires a

patch.

Port The client and server

software communicate

using Java Remote Method

Invocation (RMI), and use

port 1099 on the machine

on which the server is

running.

If this port is unavailable, the

server will attempt to use

the following ports: 49177,

51 173, or 630 06. Although it

is unlikely that all of these

ports will be in use on a

single machine, ensure that

at least one of these por ts i s

available.

HP OpenView is not included on any Avaya Integrated Management CD. Customers must purchase, install, and maintain HP OpenView. While Avaya services support Integrated Management when installed over HP OpenView, they do not support the HP OpenView product itself.

3 of 3

Issue 1 June 2005 27

VoIP Monitoring Manager Installation

Table 5: VoIP Monitoring Manager Client Requirements

Component Required Comments

Operating System Microsoft Windows 2000, Windows

XP Professional, or Windows 2003.

Processor 600 MHz Pentium Hard Drive 1 GB Memory 256 MB RAM Monitor SVGA 1024 X 768 display Network Connectivity TCP/IP 10/100 Network Card Modem 56K Modem May be required for remote

CD-ROM Drive Required for installation. Web Browser Internet Explorer 6.0 Required to access the

Only English operating systems are supported.

access to the client PC.

Integrated Management Launch Page and web-based client.

Ensuring Windows SNMP Service is Installed

The Windows SNMP Service must be installed on the VoIP Monitoring Manager Server. The Windows SNMP Service enables the RTCP Monitor to publish the data and is required for the VoIP Monitoring Manager Server software to function.

The Windows SNMP Service is provided on the Microsoft Windows operating system C D. It is not automatically instal led when the Windows operat ing system is inst alled. Before inst alling the VoIP Monitoring Manager software, you must confirm that the Windows SNMP Service is installed on the VoIP Monitoring Manager server and set to start automatical ly. To do this, follow these steps:

1. Click Start > Settings > Control Panel.

2. Select Administrative Tools.

3. Select Services from the list in the Name column.

4. Scroll down to see if SNMP Service is installed. It should appear in the Name column and be set to start automatically.

5. If SNMP Service is not set to run automatically or does not appear, do one of the following:

28 Avaya Integrated Management Administration Tools Installation and Upgrade

● If the SNMP service is installed but not set to run automatically, do the following:

Note:

1. Right-click on SNMP and select Properties from the context menu. The SNMP Service Properties dialog box opens.

2. Select Automatic from the Startup Type drop down list and click OK.

● If the Windows SNMP Service is not installed, you must install it from the Windows

operating system CD.

Note: When you install the SNMP Service from the Windows operating system CD, you

must configure a community name with write-access. VoIP Monitoring Manager will attempt to initially connect using the community name, private. For security reasons, it is recom mended that a different community name be chosen. (See

Checking for Valid Community ID

on page 29.)

Checking for Valid Community ID

The Community ID assigned for your Windows SNMP Servicemust match the Community ID defined in the Server Options dialog box.

By default, the Community ID with read-write

privileges is private, but this may have been changed. Read-write privileges are required for loading, changing, and saving configuration options.

To check for a valid Community ID, follow these steps:

1. Click Start > Settings > Control Panel.

2. Select Administrative Tools.

3. Select Services from the list in the Name column.

4. Scroll down to SNMP Service.

5. Right-click on SNMP Service and select Properties from the context menu.

6. Click the Security tab. The Accepted community names list box displays the Windows SNMP Service community

names.

Note: The Community ID in the Server Options dialog box must match the ID in the

Windows SNMP Service list of Accepted community names.

Issue 1 June 2005 29

VoIP Monitoring Manager Installation

Configuring the Avaya Communication Manager Administration Forms

There are two Avaya Communication Manager administration forms—the System Parameters IP-Options form and the IP Network Region form—that you administer so that the server running Avaya Communication Manager sends RTCP reports to the RTCP M onitor. When you administer the System Parameters IP-Options fo rm, the IP Network Region forms are set, by default, with the same values. You can then, optionally, make changes to a network region by changing the region’s IP Network Region form.

Use the following SAT commands to make changes to the values on the forms:

● change ip-network-region <x> where x is a number from 1 to 250.

● change system-parameter ip-options

Configuring the IP Network Region Form

Figure 1 shows an IP Network Region form. To configure this form, follow these steps:

1. Set the RTCP Reporting Enabled? field to y (yes).

2. Set the Use Default Server Parameters? field to y (yes). This indicates that this network region uses the default values specified on the System Parameters IP-Optionsform.

30 Avaya Integrated Management Administration Tools Installation and Upgrade

Configuring the Avaya Communication Manager Administration Forms

Figure 1: IP Network Region Form

In some cases, you may not want to set the Default Parameters to yes. Set the field to n (no) and specify the IP address of the Windows PC running the server for that network region.

An example of when you might not want to set the Default Parameters to yes is if you have multiple servers inst alled on a large system in order to reduce the network traf fic between a set of endpoints and the RTCP Mon itor (e.g. low bandwidth link between endpoints in one network region and a remote R TCP Monitor). The network traf fic resultin g from R TCP rep ort s being sent from the endpoints to the RTCP Monitor is usually low, less than 40 bytes per second per currently active VoIP call (RTP session). Therefore, it is usually unnecessary to have multiple RTCP Monitors.

If multiple Servers are in stall ed on the system then the endpoint s i n each network r egion can be configured to send their RTCP reports to different RTCP Monitors.

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VoIP Monitoring Manager Installation

Configuring the System Parameters IP-Options Form

Figure 2 shows a Systems Parameters IP-Options form. To configure this form, l o cate the

heading RTCP MONITOR SERVER and follow these steps:

1. Set the Default Server IP Address to the address of the Windows PC running the VoIP Monitoring Manager Server.

2. Set the Default RTCP Report Period (secs) to 10. This wil l reduce the amount of data that needs to be store d and thereby help ensure the MSDE or MSSQL database does not reach its limit too quickly.

Figure 2: System Parameters IP-Options Form

32 Avaya Integrated Management Administration Tools Installation and Upgrade

VoIP Monitoring Manager CD

Note:

The VoIP Monitoring Manager CD contains the following applications:

● VoIP Monitoring Manager Client (90-day trial version)

● VoIP Monitoring Manager Server (90-day trial version)

● WebLM License Server (optional component required when multiple VoIP Monitoring

Manager servers are installed)

● Adobe Acrobat Reader (required to view documents)

Note: The VoIP Monitoring Manager Server software must be installed on a m achine

connected to the network. The VoIP Monitoring Manager Client software may be installed on the same machine as the server, or it may be installed on another machine on the network.

VoIP Monitoring Manager CD

Avaya VoIP Monitoring Manager License Ke y

The Monitoring Management offer provides a 90-day tria l version of VoIP Monitoring Manager. Customers have the option of purchasing the VoIP Monitoring Manager license key. Thi s key is required to fully activate th e VoIP Monitoring Manager beyond the 90-day trial period. The license key is available as an add-on option in the Avaya Integrated Management of fers. When a license key is purchased, an instance of WebLM License Server is required to manage the license key. See WebLM License Server License Server. See

Installing VoIP Monitoring Manager Licenses on page 53 for instructions

on page 23 for more information about the WebLM

on how to install VoIP Monitoring Manager licenses.

Microsoft SQL 2000 Database

During VoIP Monitoring Manager installation, you can install your own database if you do not want to install the MSDE database provided on the VoIP Monitoring Manager CD. If you are installing Microsof t SQL 2000 dat abase, it is recommended that you inst all it on the same server as VoIP Monitoring Manager to ensure optimal perform ance.

If V oIP Moni tori ng Manager wit h the MSDE d ata base is al re ady inst al led on the ser ver, and you plan to install the Microsoft SQL 2000 database on the same server, you must uninstall the MSDE database.

Issue 1 June 2005 33

VoIP Monitoring Manager Installation

Note:

To uninstall MSDE, follow these steps:

1. Click Start > Settings > Control Panel.

2. Select Add or Remove Programs.

3. Click Microsoft SQL Server Desktop Engine.

4. Click the Remove button.

Installing the Software

Use this procedure to inst al l VoIP Monitoring Manager Server , VoIP Monitoring Manager Client, and WebLM Server on the Windows server. The procedure to install or upgrade Avaya VoIP Monitoring Manager is generally the same.

Note: If you are upgrading Avaya VoIP Monitoring Manager and there are previous

releases of other Integrated Management applications on the Windows server, you must either upgrade the other Integrated Management applications to this version of Avaya VoIP Monitoring Manager, or install the new version of Avaya VoIP Monitoring Manager on another Windows server.

1. Ask all users to log off the system.

2. Close all open windows and applications.

3. Insert the Avaya Integrated Management, VoIP Monitoring Manager 3.0 CD into the CD-ROM drive.

The Avaya Integrated Management VoIP Monitoring Manager window appears. It provides the main menu.

Note: Install Acrobat Reader if it is not already installed on the computer.

4. Click Install Monitoring Server. The Welcome dialog box appears.

5. Click the Next button. The Information dialog box appears.

6. Click the Next button. The License dialog box appears.

34 Avaya Integrated Management Administration Tools Installation and Upgrade

Installing the Software

Note:

7. Read the license agreement. If you accept the license agreement, click the I accept the terms of the license agreement option button, and then click the Next button.

Note: You cannot install VoIP Monitoring Manager unless you accept the license

agreement.

The Choose Destination Location dialog box appears . By default, the application will be installed in c:\Program Files\Avaya.

8. Perform one of the following steps:

● To install the application s in the default folder, click the Next button.

● To change the folder where the applications will be installed, click the Change button,

specify the folder you want to use, and then click the Next button.

The Select Features dialog box appears. This dialog box displa ys the applications you can install. See WebLM License Server

on page 23 for information about the WebLM

application.

9. Make sure the applications you want to install are selected, and click the Next button. The Enter Avaya Integrated Management Server IP Addr ess dialog box appears.

10. Enter the IP Address of your A va ya Integ rated Management Launc h Page Server, and then click the Next button. One of the following appears:

● If IIS (Microsoft’s Web Server) is detected on the server , the Setup Type dialog box

appears. IIS will cause a conflict with the Ap ache HTTP Server. Y ou can change the por t IIS runs on or turn IIS off. To do this, perform one of the following steps:

- To change the port that IIS runs on, select Change the port that IIS runs on, and click the Next button.

The IIS Port Change dialog box appears.

- Enter a new port for IIS to run on, and click the Next button.

The Enter Vo IP Moni toring Manager Server Port dialog box appears . Go to Step 11

- To turn IIS off, select Set IIS WWW Publishing Service to Manual, and click the Next button.

The Enter VoIP Monitoring Manager Server Port dialog box appears. Go to Step 11

● If IIS (Microsoft’s Web Server) is not detected on this server, the Enter VoIP Monitoring

Manager Server Port dialog box appears. Go to Step 11

11. Enter the number of the RTCP Listen Port, and then click the Next button.

Note: The RTCP Listen Port must be the same as that administered on the Avaya

Communication Manager Server . The defaul t is 5005. See Configurin g the A vaya

Communication Manager Administration Forms on page 30.

The Install New Database or Use an Existing Database dialog box appears.

Issue 1 June 2005 35

VoIP Monitoring Manager Installation

Note:

12. Based on whether you are installing VoIP Monitoring Manager on a Windows 2000, Windows 2003, or Windows XP Professional server; or installing VoIP Monitoring Manager and using a database already installed, go to one of the following sections:

● If you want to install the MSDE database that is included on the VoIP Monitoring

Manager CD and you have a Windows 2000 server, go to Installing VoIP Monitoring

Manager and MSDE on a Windows 2000 Server on page 36.

● If you want to install the MSDE database that is included on the VoIP Monitoring

Manager CD and you have a Windows 2003 or Windows XP Professional server, go to

Installing VoIP Monitoring Manager and MSDE on a Windows 2003 or Windows XP Professional Server on page 40.

● If you want to use a database that is already installed, go to Installing VoIP Monitoring

Manager With a Database Already Installed on page 43. This procedure is the same for

Windows 2000, Windows 2003, or Windows XP Professional servers.

Installing VoIP Monitoring Manager and MSDE on a Windows 2000 Server

Use this procedure if you want to install the MSDE database that is provided on the VoIP Monitoring Manager CD and you have a Windows 2000 server. This procedure also includes installation of the WebLM server application.

1. See Installing the Software

on page 34 and perform Steps 1 through 11. At Step 11, the

following dialog box appears: The Install New Database or Use an Existing Database dialog box appears.

2. Select Instal l M S DE from this CD. A message appears stating MSDE will automaticall y be installed after VoIP Monitoring

Manager is installed and the computer reboots.

3. Click the OK button. The Database Login Information dialog box appears. The MSDE Administrative login is

provided.

4. Enter the MSDE Administrator password, confirm the password, and then click the Next button.

Note: After you set the MSDE Administrator p assword, make a note of it in a secure

location. Do not change the MSDE Administrator login provided.

● If you are install ing the W ebLM Licens e Server, the Enter WebLM Port Information dial og

box appears. Go to Step 5

36 Avaya Integrated Management Administration Tools Installation and Upgrade

Installing the Software

Note:

● If you are not instal ling t he W e bLM Lic ense Server, the Enter WebLM Server Infor mati on

dialog box appears. Perform one of the following steps:

- If you have licenses to activate VoIP Monitoring Manager beyond the 90-day trial period, enter the IP address of the server on which the WebLM License Server application is installed, and then click the Next button.

The Enter WebLM Port Information dia log box appears. Go to Step 5

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address field blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation versi on for 90 days. Cl ick the OK but ton .

The Setup Summary dialog box appears. Go to Step 6

5. Enter the port number on which the WebLM License Server should run, and then click the Next button. The default port is 3999.

The Setup Summary dialog box appears.

6. Review the setup information, and then click the Next button. The Apache HTTP Server Welcome dialog box appears.

7. Click the Next button. The Apache License Agreement dialog box appears.

8. Read the license agreement. If you accept the license agreement, click the I accept the terms of the license agreement option button, and then click the Next button.

Note: You cannot install Apache software unless you accept the license agreement.

The Apache information dialog box appears.

9. Read about the Apache HTTP server, and then click the Next button. The Server Information dialog box appears.

10. Enter the Network Domain, Server Name, and Administrator’s e-mail address. By default, Apache HTTP server programs and short cuts will be installed for all users. Choose to install only for current user if desired.

Note: Network Domain, Server Name, and Administrator’s e-mail fields must be

completed. The Administrator’s e-mail address allows the system to notify the administrator if problems occur during the Apache installation.

11. Click the Next button. The Setup Ty pe dialog box appears.

Issue 1 June 2005 37

VoIP Monitoring Manager Installation

Note:

12. Confirm that Typical is selected, and then click the Next button. The Choose Destination Location dial og box appears. By default, th e files will be inst alled in

c:\Program Files\Apache Group.

13. Perform one of the following steps:

● To install the fi les in the default folder, click the Next button.

● To change the folder where the fi les will be inst alled, c lick the Change button, specify t he

folder you want to use, and then click the Next button.

The Ready to Install Program dialog box appears.

14. Click the Install button. The installation status bar for the Apache HTTP server appears. When the installation is

complete, the Installation Wizard Completed dialog box appears.

15. Click the Finish button. The installation status bar for JRE appears. When the install ation is complete, one of the

following dialog boxes appears:

● If you are installing th e WebLM License Server , the Jav a 2 License Agreement dialog box

appears. Go to S tep 16

● If you are not installing the WebLM License Server, the Installation Wizard Completed

dialog box appears. Go to Step 20

16. Read the license agreement. If you accept the license agreement, click the I accept the terms of the license agreement option button, and then click the Next button.

Note: You cannot install Java 2 software unless you accept the license agreement.

The Custom Setup window appears. By default Development Tools is selected.

17. Perform one of the following steps:

● To install the fi les in the default folder, click the Next button.

● To change the folder where the fi les will be inst alled, c lick the Change button, specify t he

folder you want to use, and then click the Next button. The Browser Registration dialog box appe ars.

18. Click the Install button. The installation status bar for Java appears. When the installation is complete, the

InstallShield Wizard Completed dialog box appears.

19. Click the Finish button. A message appears stating Java Development Kit will be used to install Apache Tomcat.

38 Avaya Integrated Management Administration Tools Installation and Upgrade

Installing the Software

Note:

20. Click the OK button. The installation status bar for VoIP Monitoring Manager appears. When the installation is

complete, a message appears stating MSDE will automatically be installed after you reboot the computer.

21. Click the OK button. The InstallShield Wizard Completed dialog box appears.

22. Remove the CD from the CD-ROM drive, and then click the Finish button to restart the server.

After the server has restarted, the InstallShield W izard for MSDE appears.

23. Click the Next button. A message appears stating the MSDE database will be installed on Windows with Mixed

Mode Security.

24. Click the OK button. The Ready to Install the Program dialog box appears.

25. Click the Install button. The MSDE Service Pack Installation Steps dialog box appears.

26. Download the latest service pack for MSDE as instructed.

Note: It is recommended that you complete the VoIP Monitoring Manager installation,

and then download and install the MSDE service pack.

27. Click the Next button. A message appears stating that this download is for new installations only. If you already

have an earlier version of MSDE an d would l ike t o upgrade t o MSDE 2000 Service Pack 3a (SP3a), you will need to use the SQL Server 2000 SP3a download.

28. Click the OK button. The installation status bar appears. When the installation is complete, the InstallShield

Wizard Complete dialog box appears.

29. Click the Finish button to restart the server.

You can access VoIP Monitoring Manager by selecting Start > Programs > Avaya > VoIP Monitoring Manager . Fo r more inf ormat ion about VoIP Monitoring Manager , acce ss the online help after you start the application.

Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager. See Avaya VoIP Monitoring Manager Release 3.0 Configuration, document number 555-233-510, for procedures you must perform the first time you run the software.

Issue 1 June 2005 39

VoIP Monitoring Manager Installation

Note:

Installing VoIP Monitoring Manager and MSDE on a Windows 2003 or Windows XP Professional Server

Use this procedure if you want to install the MSDE database that is provided on the VoIP Monitoring Manager CD and you have a Windows 2003 or Windows XP Professional server. This procedure also includes installation of the WebLM server application.

1. See Installing the Software

on page 34 and perform Steps 1 through 11. At Step 11, the

following dialog box appears: The Install New Database or Use an Existing Database dialog box appears.

2. Select Instal l M S DE from this CD. A message appears stating the MSDE database will be installed on Windows with Mixed

Mode Security.

3. Click the OK button. The Database Login Information dialog box appears. The MSDE Administrative login is

provided.

4. Enter the MSDE Administrator password, confirm the password, and then click the Next button.

Note: After you set the MSDE Administrator p assword, make a note of it in a secure

location. Do not change the MSDE Administrator login provided.

● If you are install ing the W ebLM Licens e Server, the Enter WebLM Port Information dial og

box appears. Go to Step 5

● If you are not instal ling t he W e bLM Lic ense Server, the Enter WebLM Server Infor mati on

dialog box appears. Perform one of the following steps:

The Enter WebLM Port Information dia log box appears. Go to Step 5

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address field blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation versi on for 90 days. Cl ick the OK but ton .

The Setup Summary dialog box appears. Go to Step 6

5. Enter the port number on which the WebLM License Server should run, and then click the Next button. The default port is 3999.

The Setup Summary dialog box appears.

40 Avaya Integrated Management Administration Tools Installation and Upgrade

Installing the Software

Note:

6. Review the setup information, and then click the Next button. The MSDE Service Pack Installation Steps dialog box appears.

7. Download the latest service pack for MSDE as instructed.

Note: It is recommended that you complete the VoIP Monitoring Manager installation,

and then download and install the MSDE service pack.

8. Click the Next button. A message appears stating that this download is for new installations only. If you already

have an earlier version of MSDE an d would l ike t o upgrade t o MSDE 2000 Service Pack 3a (SP3a), you will need to use the SQL Server 2000 SP3a download.

9. Click the OK button. The Apache HTTP Server Welcome dialog box appears.

10. Click the Next button. The Apache License Agreement dialog box appears.

11. Read the license agreement. If you accept the license agreement, click the I accept the terms of the license agreement option button, and then click the Next button.

Note: You cannot install Apache software unless you accept the license agreement.

The Apache information dialog box appears.

12. Read about the Apache HTTP server, and then click the Next button. The Server Information dialog box appears.

13. Enter the Network Domain, Server Name, and Administrator’s e-mail address. By default, Apache HTTP server programs and short cuts will be installed for all users. Choose to install only for current user if desired.

Note: Network Domain, Server Name, and Administrator’s e-mail fields must be

completed. The Administrator’s e-mail address allows the system to notify the administrator if problems occur during the Apache installation.

14. Click the Next button. The Setup Ty pe dialog box appears.

15. Confirm that Typical is selected, and then click the Next button. The Choose Destination Location dial og box appears. By default, th e files will be inst alled in

c:\Program Files\Apache Group.

Issue 1 June 2005 41

VoIP Monitoring Manager Installation

Note:

16. Perform one of the following steps:

● To install the fi les in the default folder, click the Next button.

● To change the folder where the fi les will be inst alled, c lick the Change button, specify t he

folder you want to use, and then click the Next button.

The Ready to Install Program dialog box appears.

17. Click the Install button. The installation status bar for the Apache HTTP server appears. When the installation is

complete, the Installation Wizard Completed dialog box appears.

18. Click the Finish button. The installation status bar for JRE appears. When the install ation is complete, one of the

following dialog boxes appears:

● If you are installing th e WebLM License Server , the Jav a 2 License Agreement dialog box

appears. Go to S tep 19

● If you are not installing the WebLM License Server, the Installation Wizard Completed

dialog box appears. Go to Step 23

19. Read the license agreement. If you accept the license agreement, click the I accept the terms of the license agreement option button, and then click the Next button.

Note: You cannot install Java 2 software unless you accept the license agreement.

The Custom Setup window appears. By default Development Tools is selected.

20. Perform one of the following steps:

● To install the fi les in the default folder, click the Next button.

● To change the folder where the fi les will be inst alled, c lick the Change button, specify t he

folder you want to use, and then click the Next button. The Browser Registration dialog box appe ars.

21. Click the Install button. The installation status bar for Java appears. When the installation is complete, the

InstallShield Wizard Completed dialog box appears.

22. Click the Finish button. A message appears stating Java Development Kit will be used to install Apache Tomcat.

23. Click the OK button. The installation status bar for MSDE appears. When the installatio n is complete, the

InstallShield Wizard Completed dialog box appears.

42 Avaya Integrated Management Administration Tools Installation and Upgrade

Installing the Software

24. Click the OK button. The installation status bar for VoIP Monitoring Manager appears. When the installation is

complete, the InstallShield Wizard Completed dialog box appears.

25. Remove the CD from the CD-ROM drive, and then click the Finish button to restart the server.

Installing VoIP Monitoring Manager With a Database Already Installed

Use this procedure if you want to use a local or remote database that is already installed. The procedure is the same for Windows 2000, Wind ows 2003, or Windows XP Professional servers. This procedure also includes installation of the WebLM server application.

1. See Installing the Software

on page 34 and perform Steps 1 through 11. At Step 11, the

following dialog box appears: The Install New Database or Use an Existing Database dialog box appears.

2. Select Use a database currently installed. The Where is Your Database Located? dialog box appears.

3. Based on whether the database is inst alled on this serv er or another server, go to one of the following sections:

● If the database is installed on this machine, go to Database is Installed on This

Machine on page 44.

● If the database is installed on another machine, go to Database is Installed on Another

Machine on page 47.

Issue 1 June 2005 43

VoIP Monitoring Manager Installation

Database is Installed on This Machine

Use this procedure if the database you are using is installed on this server.

1. See Installing VoIP Monitoring Manager With a Database Already Installed

on page 43 and

perform Steps 1 and 2. At Step 2, the following dialog box appears: The Where is Your Database Located? dialog box appears.

2. Select Locally, on this machine, and click the Next button. The Does the Database Need to be Initialized? dialog box appears.

3. Perform one of the following steps:

● If yes, select Yes, it needs to be initialized, and click the Next button.

The Configure Existing Database dial og box appears. Back up the existing database as recommended. After the database is backed up, click the Next button.

● If you are installi ng the WebLM License Server, the Enter WebLM Port Infor mation

dialog box appears. Go to Step 4

● If you are not installing t he WebLM License Server, the Enter WebLM Server

Information dialog box appears. Perform one of the following steps:

The Enter WebLM Port Information dia log box appears. Go to Step 4

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address fi eld blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days. Click the OK button.

The Setup Summary dialog box appears. Go to Step 5

● If no, select No, it has existing VoIP data, and click the Next button.

The Upgrade Existing Database on Local Machine dialog box appears. Back up the existing database as recommended. After the database is backed up, click the Next button.

● If you are installi ng the WebLM License Server, the Enter WebLM Port Infor mation

dialog box appears. Go to Step 4

44 Avaya Integrated Management Administration Tools Installation and Upgrade

Installing the Software

Note:

● If you are not installing t he WebLM License Server, the Enter WebLM Server

Information dialog box appears. Perform one of the following steps:

The Enter WebLM Port Information dia log box appears. Go to Step 4

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address fi eld blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days. Click the OK button.

The Setup Summary dialog box appears. Go to Step 5

4. Enter the port number on which the WebLM License Server should run, and click the Next button. The default is 3999.

The Setup Summary dialog box appears.

5. Review the setup information, and then click the Next button. The Apache HTTP Server Welcome dialog box appears.

6. Click the Next button. The Apache License Agreement dialog box appears.

7. Read the license agreement. If you accept the license agreement, click the I accept the terms of the license agreement option button, and then click the Next button.

Note: You cannot install Apache software unless you accept the license agreement.

The Apache information dialog box appears.

8. Read about the Apache HTTP server, and then click the Next button. The Server Information dialog box appears.

9. Enter the Network Domain, Server Name, and Administrator’s e-mail address. By default, Apache HTTP server programs and short cuts will be installed for all users. Choose to install only for current user if desired.

Note: Network Domain, Server Name, and Administrator’s e-mail fields must be

completed. The Administrator’s e-mail address allows the system to notify the administrator if problems occur during the Apache installation.

10. Click the Next button. The Setup Ty pe dialog box appears.

Issue 1 June 2005 45

VoIP Monitoring Manager Installation

Note:

11. Confirm that Typical is selected, and then click the Next button. The Choose Destination Location dial og box appears. By default, th e files will be inst alled in

c:\Program Files\Apache Group.

12. Perform one of the following steps:

● To install the fi les in the default folder, click the Next button.

● To change the folder where the fi les will be inst alled, c lick the Change button, specify t he

folder you want to use, and then click the Next button.

The Ready to Install Program dialog box appears.

13. Click the Install button. The installation status bar for the Apache HTTP server appears. When the installation is

complete, the Installation Wizard Completed dialog box appears.

14. Click the Finish button. The installation status bar for JRE appears. When the install ation is complete, one of the

following dialog boxes appears:

● If you are installing th e WebLM License Server , the Jav a 2 License Agreement dialog box

appears. Go to S tep 15

● If you are not installing the WebLM License Server, the Installation Wizard Completed

dialog box appears. Go to Step 19

15. Read the license agreement. If you accept the license agreement, click the I accept the terms of the license agreement option button, and then click the Next button.

Note: You cannot install Java 2 software unless you accept the license agreement.

The Custom Setup window appears. By default Development Tools is selected.

16. Perform one of the following steps:

● To install the fi les in the default folder, click the Next button.

● To change the folder where the fi les will be inst alled, c lick the Change button, specify t he

folder you want to use, and then click the Next button. The Browser Registration dialog box appe ars.

17. Click the Install button. The installation status bar for Java appears. When the installation is complete, the

InstallShield Wizard Completed dialog box appears.

18. Click the Finish button. A message appears stating Java Development Kit will be used to install Apache Tomcat.

46 Avaya Integrated Management Administration Tools Installation and Upgrade

19. Click the OK button. The installation status bar for VoIP Monitoring Manager appears. When the installation is

complete, the InstallShield Wizard Completed dialog box appears.

20. Remove the CD from the CD-ROM drive, and then click the Finish button to restart the server.

Database is Installed on Another Machine

Use this procedure if the database you are using is i nstalled on another server.

Installing the Software

1. See Installing VoIP Monitoring Manager With a Database Already Installed

on page 43 and

perform Steps 1 and 2. At Step 2, the following dialog box appears: The Where is Your Database Located? dialog box appears.

2. Select Remotely, on another machine, and click the Next button. The Does the Database Need to be Initialized? dialog box appears.

3. Perform one of the following steps:

● If yes, select Yes, it needs to be initialized, and click the Next button.

The Enter the Database Server IP Address dialog box appears.

a. Enter the IP Address of your database location, and click the Next button.

The Configure Existing Database dial og box appears.

b. Back up the existing database as recommended. After the database is backed up,

click the Next button.

● If you are installi ng the WebLM License Server, the Enter WebLM Port Infor mation

dialog box appears. Go to Step 4

● If you are not installing t he WebLM License Server, the Enter WebLM Server

Information dialog box appears. Perform one of the following steps:

The Enter WebLM Port Information dia log box appears. Go to Step 4

Issue 1 June 2005 47

VoIP Monitoring Manager Installation

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address fi eld blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days. Click the OK button.

The Setup Summary dialog box appears. Go to Step 5

● If no, select No, it has existing VoIP data, and click the Next button.

The Enter the Database Server IP Address dialog box appears.

a. Enter the IP Address of your database location, and click the Next button.

The Upgrade Existing Database on a Remote Machine dialog box appears.

b. Back up the existing database on remote machine as recommended. After the

database is backed up, click the Next button.

● If you are installi ng the WebLM License Server, the Enter WebLM Port Infor mation

dialog box appears. Go to Step 4

● If you are not installing t he WebLM License Server, the Enter WebLM Server

Information dialog box appears. Perform one of the following steps:

The Enter WebLM Port Information dia log box appears. Go to Step 4

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address fi eld blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP Monitoring Manager will run as an evaluation version for 90 days. Click the OK button.

The Setup Summary dialog box appears. Go to Step 5

4. Enter the port number on which the WebLM License Server should run, and click the Next button. The default is 3999.

The Setup Summary dialog box appears.

5. Review the setup information, and then click the Next button. The Apache HTTP Server Welcome dialog box appears.

6. Click the Next button. The Apache License Agreement dialog box appears.

48 Avaya Integrated Management Administration Tools Installation and Upgrade

Installing the Software

Note:

7. Read the license agreement. If you accept the license agreement, click the I accept the terms of the license agreement option button, and then click the Next button.

Note: You cannot install Apache software unless you accept the license agreement.

The Apache information dialog box appears.

8. Read about the Apache HTTP server, and then click the Next button. The Server Information dialog box appears.

Note: Network Domain, Server Name, and Administrator’s e-mail fields must be

completed. The Administrator’s e-mail address allows the system to notify the administrator if problems occur during the Apache installation.

10. Click the Next button. The Setup Ty pe dialog box appears.

11. Confirm that Typical is selected, and then click the Next button. The Choose Destination Location dial og box appears. By default, th e files will be inst alled in

c:\Program Files\Apache Group.

12. Perform one of the following steps:

● To install the fi les in the default folder, click the Next button.

● To change the folder where the fi les will be inst alled, c lick the Change button, specify t he

folder you want to use, and then click the Next button.

The Ready to Install Program dialog box appears.

13. Click the Install button. The installation status bar for the Apache HTTP server appears. When the installation is

complete, the Installation Wizard Completed dialog box appears.

14. Click the Finish button. The installation status bar for JRE appears. When the install ation is complete, one of the

following dialog boxes appears:

● If you are installing th e WebLM License Server , the Jav a 2 License Agreement dialog box

appears. Go to S tep 15

● If you are not installing the WebLM License Server, the Installation Wizard Completed

dialog box appears. Go to Step 19

Issue 1 June 2005 49

VoIP Monitoring Manager Installation

Note:

15. Read the license agreement. If you accept the license agreement, click the I accept the terms of the license agreement option button, and then click the Next button.

Note: You cannot install Java 2 software unless you accept the license agreement.

The Custom Setup window appears. By default Development Tools is selected.

16. Perform one of the following steps:

● To install the fi les in the default folder, click the Next button.

● To change the folder where the fi les will be inst alled, c lick the Change button, specify t he

folder you want to use, and then click the Next button. The Browser Registration dialog box appe ars.

17. Click the Install button. The installation status bar for Java appears. When the installation is complete, the

InstallShield Wizard Completed dialog box appears.

18. Click the Finish button. A message appears stating Java Development Kit will be used to install Apache Tomcat.

19. Click the OK button. The installation status bar for VoIP Monitoring Manager appears. When the installation is

complete, the InstallShield Wizard Completed dialog box appears.

20. Remove the CD from the CD-ROM drive, and then click the Finish button to restart the server.

50 Avaya Integrated Management Administration Tools Installation and Upgrade

Installing the Client Software

Note:

Use this procedure to inst all VoIP Monitoring Manager Client on the Windows serve r or anothe r PC. The procedure to install or upgrade Avaya VoIP Monitoring Manager Client is generally the same. The VoIP Monitoring Manager Client may be installed on the same machine as the VoIP Monitoring Manager Server, or it may be installed on another machine on the network.

1. Ask all users to log off the system.

2. Close all open windows and applications.

3. Insert the Avaya Integrated Management, VoIP Monitoring Manager 3.0 CD into the CD-ROM drive.

The Avaya Integrated Management, VoIP Monitoring Manager window appears. It provides the main menu.

Note: Install Acrobat Reader if it is not already installed on the computer.

4. Click Install Monitoring Server.

Installing the Client Software

The Welcome dialog box appears.

5. Click the Next button. The Information dialog box appears.

6. Click the Next button. The License dialog box appears.

7. Read the license type agreement. If you accept the license agreement, click the I accept the terms of the license agreement option button, and then click the Next button.

Note: You cannot install VoIP Monitoring Manager unless you accept the license

agreement.

The Choose Destination Location dialog box appears . By default, the application will be installed in c:\Program Files\Avaya.

8. Perform one of the following steps:

● To install the application s in the default folder, click the Next button.

● To change the folder where the applications will be installed, click the Change button,

specify the folder you want to use, and then click the Next button.

The Select Features dialog box appears. By default, al l components are selected.

Issue 1 June 2005 51

VoIP Monitoring Manager Installation

9. Click the check boxes for VoIP Monitoring Manager Server and WebLM Server to deselect them. Only VoIP Monitoring Manager Client should be selected. Click the Next button.

The Enter Avaya Integrated Management Server IP Addr ess dialog box appears.

10. Enter the IP Address of your A va ya Integ rated Management Launc h Page Server, and then click the Next button.

The Enter VoIP Monitoring Manager Server IP Address dialog box appears.

11. Enter the IP address of your VoIP Monitoring Manager Server, and click the Next button. The Setup Summary dialog box appears.

12. Review the setup information and then click the Next button. The installation status bar appears. When the installation is complete, the InstallShield

Wizard Complete dialog box appears.

13. Remove the CD from the CD-ROM drive, and then click the Finish button to restart the computer.

Changing the RTCP Listen Port

The RTCP Listen Port must be the same as that administered on the Avaya Communication Manager Server. Use this procedure to change the RTCP Listen Port on the VoIP Monitoring Manager server to match the port number administered on the Commun ication Manager. When you install the VoIP Monitoring Manager server, you are prompted for the RTCP Monitoring Listen Port. The default is 5005. See Configuring the Avaya Communication Manager

Administration Forms on page 30 for more information.

To change the RTCP Listen Port, follow these step s:

1. Start the VoIP Monitoring Manager server application.

2. On the Edit menu, click Options. The Server Options dialog box displays.

3. Click the RTCP tab and enter the new RTCPListen Port.

4. Click OK to save the changes and close the dialog box or Cancel to close without saving. The VoIP Monitoring Manager Server will reset the proper ties and attempt to re-connect to

the Windows SNMP Agent based on the new properties.

52 Avaya Integrated Management Administration Tools Installation and Upgrade

Installing VoIP Monitoring Manager Licenses

Note:

Note: Changing the RTCP port displays a warning indicating it must match the port

configured on the Avaya Communication Manager Server. See http://

www.iana.org/assignments/port-numbers and your Avaya Communication

Manager documentation. It is unusual to change the listen por t from the default of

5005. The default should be suitable in most situations.

Note: An SNMP Community ID with write privileges must be configured befor e changes

can be applied. (See Checking for Valid Community ID

on page 29.)

Installing VoIP Monitorin g Manager Licenses

After the WebLM License Serv er is installed, you can install the VoIP Monitoring Manager licenses so that you can use VoIP Monitoring Manager beyond the 90-day trial period.

Note: To purchase the licenses, contact your Avaya representative.

To install VoIP Monitoring Manager licenses, follow these steps:

1. Select Start>Programs>Avaya>Avaya Integrated Management W ebLM Server Login. The Web License Manager login page appears.

2. In the User Name field, enter the default user name admin.

3. In the Password field, enter the default password, weblmadmin.

4. Click the Login button.

Note: See the administrator for the WebLM License Server for the login and password

to use after you log in f or the first ti me using the defaul t user name and p assword.

5. Click Install Licenses in the left-hand panel of the window.

6. Click the Browse button and select the license files you want to inst all.

7. Click the Install button to install the selected license files.

Note: An error message appears if the license file name is inval id, belongs to another

license server, or is already installed on the current license server.

8. Click Licensed Products > IMMS in the left-hand panel to display the license details.

Issue 1 June 2005 53

VoIP Monitoring Manager Installation

54 Avaya Integrated Management Administration Tools Installation and Upgrade

Chapter 5: Avaya Mailbox Manager

About Mailbox Manager

Mailbox Manager for the Avaya S3400 Message server is a Windows interface for performing moves, adds, and changes on the Message Storage Server (MSS) component. The software maintains an off-line database of your subscriber and class of service data. You make your changes to subscribers and classes of service in t his interface, and it sends the changes to you r MSS.

Launching Mailbox Manag e r

The Avaya Mailbox Manager option is availabl e from the Launch Products p age, which is on the Avaya Integrated Management Launch Page. In order to launch Mailbox Manager from the Launch Products page, you must:

● Install Avaya Site Administration and/or Avaya Voice Announcement Manager which are

provided on the Administrati on Tools CD. (See Chapter 3:

Installation.) The installation of at least one of these products automatically installs the

components required to launch the Mailbox Manager from the Avaya Integrated Management Launch Page.

● Install Avaya Mailbox Manager on your PC. Instal lation software for Mailbox Manager is

included on the Avaya Modular Messaging Installation CD that comes with the Avaya S3400. Follow the single-user instructions provided in the Mailbox Manager Getting Star ted Guide.

● Complete the licensing procedure as described in “Licensing Mailbox Manager on

page 56.”

Administration Tools

Issue 1 June 2005 55

Avaya Mailbox Manager

Note:

Licensing Mailbox Manager

When you install Avaya Mailbox Manager, a single-user license is created. If your organization also manages other Ava ya legacy message serv ers that are suppo rted by Mailbox Manager (for example, Octel 250/350, Octel 200/300, or Intuity AUDIX) you may already have Mailbox Manager licenses for those as well. You can combine the licenses for these systems into one license and manage them from one int erfac e if you up grade tho se l icenses to Mail box Manager

5.0.

Note: If you plan to use Mailbox Manager to manage your Messaging Services system

along with Octel 250/350, Octel 200/30 0, or Intuity AUDIX system, then you cannot run Mailbox Manager from the Messaging Application software.

To get a combined license for all of your Avaya message servers, do the following:

1. Install Mailbox Manager for your Avaya S3400 by following the single-user instructions provided in the Mailbox Manager Getting Started Guide.

2. Locate your license file C:\MBMData\Config\Config.2nl.

3. Send an e-mail to license@unimax.com requesting the license. You will need to include a copy of your license file and identifying numbers for your legacy systems, as follows:

● Octel 200/300 with system software 2.0 or newer — system serial number and current

system software version.

● Octel 250/350 with system software 2.0 or newer — system serial number (also known

as VPMOD serial number) and current system software version.

● Intuity AUDIX with system software 4.4 or newer — system serial number, current

system software version, and model type. (MAP 40 and MAP 100 were sold with bundled licenses. MAP 5 is supported by Mailbox Manager but did not include a license.)

56 Avaya Integrated Management Administration Tools Installation and Upgrade

Index

Symbols

>, meaning of in text . . . . . . . . . . . . . . . . . 7

Index

installation

Administration Tools CD

Windows server. . . . . . . . . . . . . . . 34, 51

IP-Network-Region Form . . . . . . . . . . . . . . 30

. . . . . . . . . . . . . 18

Administration Tools

. . . . . . . . . . . . . . . . . . . . . 13

defined

pre-installation tasks . . . . . . . . . . . . . . 16

Administration Tools CD . . . . . . . . . . . . . . 16

Administration Tools CDs

defined

. . . . . . . . . . . . . . . . . . . . . 13

Avaya

support resources

support web site . . . . . . . . . . . . . . . . 12

Avaya Site Administration . . . . . . . . . . . .16, 55

Avaya Voice Announcement Manager. . . . . . .16, 55

. . . . . . . . . . . . . . . . 8

bold text, meaning of . . . . . . . . . . . . . . . . . 7

contact information for Avaya . . . . . . . . . . . . .11

courier font, meaning of . . . . . . . . . . . . . . . 7

feedback about this book . . . . . . . . . . . . . . 12

HP OpenView

Network Node Manager

. . . . . . . . . . . . . 27

Mailbox Manager

defined

launching . . . . . . . . . . . . . . . . . . . . 55

licensing . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . 55

prerequisites, for installing . . . . . . . . . . . . . .7

requirements

Windows client

Windows server. . . . . . . . . . . . . . . . . 25

resources

Avaya Communications, Solutions, and Integration

(CSI) Group of Software Services

Avaya Network Management Software Systems

Support Group (NMSSS) . . . . . . . . . . . . .9

Avaya Technical Service Organization (TSO) . . . . 9

Avaya Technology and Consulting (ATAC) . . . . .8

Customized Management Solutions for Avaya

Integrated Management . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . 17

. . . . . . . . .8

Simple Network Management Protocol Agent. . . 21, 26 SNMP agent

see if it is running

System -Parameters IP-Options Form . . . . . . . . 32

. . . . . . . . . . . . . . . . 28

Installation

with database already installed with database installed on another machine . . . 47

with database installed on this machine . . . . . 44

with database is installed on this machine . . . . 44

with MSDE on Windows 2000 . . . . . . . . . . 36

with MSDE on Windows 2003 or Windows XP

Professional . . . . . . . . . . . . . . . . . 40

. . . . . . . . . 43

typographical conventions. . . . . . . . . . . . . . .7

Issue 1 June 2005 57

Index

VoIP Monitoring Manager

advanced search

CD. . . . . . . . . . . . . . . . . . . . . . . 33

components . . . . . . . . . . . . . . . . . . 22

defined. . . . . . . . . . . . . . . . . . . . . 21

exporting reports . . . . . . . . . . . . . . . . 21

generating traps . . . . . . . . . . . . . . . . 21

GUI . . . . . . . . . . . . . . . . . . . . . . 22

pre-installation tasks . . . . . . . . . . . . . . 24

searching endpoints . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . 21

Web Client . . . . . . . . . . . . . . . . . . . . 23

Windows SNMP Agent . . . . . . . . . . . . . . . 22

58 Avaya Integrated Management Administration Tools Installation and Upgrade

Avaya Integrated Management Release 3.0 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Chapter 1: Introduction

Purpose

Prerequisites

Intended Audience

Conventions Used in Th is Book

Support Resources

Avaya Technology and Consulting (ATAC)

Communications, Solutions, and Integration (CSI) Group of Software Services

Avaya Technical Service Organization (TSO)

Avaya Network Management Software Systems Support Group (NMSSS)

Customized Management Solutions for Avaya Integrated Management

Avaya Contact Information

Product Documentation

How to Access Books on the Web

Tell Us What You Think!

Chapter 2: Overview

Administration Tools

Administration Tools CDs

Chapter 3: Administration Tools Installation

Overview of Administration Tools

Administration Tools CD

Pre-Installation Tasks

PC Requirements

Installing the Software

Uninstalling the Software

Chapter 4: VoIP Monitoring Manager Installation

Overview of Avaya VoIP Monitoring Manager

Avaya VoIP Monitoring Manager Components

Avaya VoIP Monitoring Manager Server

Avaya VoIP Monitoring Manager RTCP Monitor

Avaya VoIP Monitoring Manager Client

Avaya VoIP Monitoring Manager Web Client

WebLM License Server

Pre-Installation Tasks

VoIP Monitoring Manager System Requirements

Ensuring Windows SNMP Service is Installed

Checking for Valid Community ID

Configuring the Avaya Communication Manager Administration Forms

Configuring the IP Network Region Form

Configuring the System Parameters IP-Options Form

VoIP Monitoring Manager CD

Avaya VoIP Monitoring Manager License Ke y

Microsoft SQL 2000 Database

Installing the Software

Installing VoIP Monitoring Manager and MSDE on a Windows 2000 Server

Installing VoIP Monitoring Manager and MSDE on a Windows 2003 or Windows XP Professional Server

Installing VoIP Monitoring Manager With a Database Already Installed

Database is Installed on This Machine

Database is Installed on Another Machine

Installing the Client Software

Changing the RTCP Listen Port

Installing VoIP Monitoring Manager Licenses

Chapter 5: Avaya Mailbox Manager

About Mailbox Manager

Launching Mailbox Manag e r

Licensing Mailbox Manager

Index

Symbols