Page 1
Avaya Integrated Management
Release 3.0
Overview
14-300615
Issue 2
August 2005
Page 2
Copyright 2005, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, information
is subject to change.
Disclaimer
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and/or End User agree to indemnify and hold harmless Avaya, Avaya's
agents, servants and employees against all claims, lawsuits, demands
and judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.
How to Get Help
For additional support telephone numbers, go to the Avaya support Web
site: http://www.avaya.com/support
• Within the United States, click the Escalation Contacts link.
Then click the appropriate link for the type of support you
need.
• Outside the United States, click the Escalation Contacts link.
Then click the International Serv ices link that includes
telephone numbers for the international Centers of
Excellence.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX 1.800.457.1764 or 1.207.626.7269
Write: Globalware Solutions
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Attention: Avaya Account Management
E-mail: totalware@gwsmail.com
For the most current versions of documentation, go to the Avaya support
Web site: http://www.avaya.com/support
. If you are:
.
Page 3
Contents
Chapter 1: Avaya Integrated Management Offers . . . . . . . . . . . . . 5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Standard Management Offer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Administration Tools Offer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Monitoring Management Offer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Enterprise Network Management Offer . . . . . . . . . . . . . . . . . . . . . . . 8
System Management Offer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Network Management for Solaris Offer . . . . . . . . . . . . . . . . . . . . . . . 11
Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Server and Client PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 2: Avaya Integrated Management Applications . . . . . . . . . 19
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Address Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Device Managers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
C360 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
C460 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
G350 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
P130 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
P330 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
P580/P882 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
W310 Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Wireless AP Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Fault and Performance Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Integrated Management Database . . . . . . . . . . . . . . . . . . . . . . . . . . 23
MultiSite Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Network Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Network Management Console with System View . . . . . . . . . . . . . . . . . 25
Network Management System Integration . . . . . . . . . . . . . . . . . . . . . . 26
Provisioning and Installation Manager. . . . . . . . . . . . . . . . . . . . . . . . 26
Proxy Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
QoS Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Secure Access Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Site Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Software Update Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
SMON Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
VLAN Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Issue 2 August 2005 3
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Contents
Voice Announcement Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
VoIP Monitoring Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Chapter 3: Avaya Integrated Management Documentation. . . . . . . . 35
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4 Avaya Integrated Management Overview
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Chapter 1: Avaya Integrated Management Offers
Overview
Avaya Integrated Management provides a comprehensive set of tools that enables you to
manage converged voice and data networks with ease and efficiency. The Avaya Integrated
Management applications include the tools that enable you to
● configure, monitor, and optimize the performance of Avaya media servers, gateways and
endpoints
● monitor voice over IP traffic
● manage Quality of Service (QoS) policies
● control network quality
The standards-based architecture of the Avaya Integrated Management applications provides
not only the flexibility to integrate with many Avaya Communication Manager servers in your
existing network but also the scalability to evolve your systems as your needs change. Because
it complies with widely accepted standards, such as SNMP and LDAP, and runs on standard
operating systems such as Red Hat Linux, Microsoft
Integrated Management is highly compatible with the systems.
®
Windows®, and Sun Solaris, Avaya
The Avaya Integrated Management offers are designed to meet the varied needs of a broad
range of customers, from small businesses with one medium sized office, to large businesses
with thousands of users in a single location, as well as corporations with distributed
Communication Manager networks with multiple branch offices.
Avaya Integrated Management Release 3.0 provides the following offers:
● Enterprise Network Management
● Network Management for Solaris
● Monitoring Management
● System Management
● Administration Tools
● Standard Management
Each offer is described in more detail on the following pages.
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Avaya Integrated Management Offers
Standard Management Offer
Standard Management is a Microsoft Windows solution for Avaya Integrated Management. It is
designed for small-to-medium size networks that run Microsoft Windows platforms. The
Standard Management offer provides one user license. Customers can purchase two additional
options—one that is for up to five Avaya Communication Managers and provides up to five user
licenses, and another that is for up to ten Avaya Communication Managers and provides up to
ten user licenses.
An add-on option is available that provides more than ten client licenses for Avaya Site
Administration. However, these licenses are restricted to a single campus (geographic area) or
country.
The Avaya Integrated Management applications provided in this offer are as follows:
● Avaya Site Administration
● Avaya Voice Over IP Monitoring Manager (90-day trial) – Customers can purchase the
license key to activate the VoIP Monitoring Manager beyond the 90-day trial.
See Chapter 2: Avaya Integrated Management Applications
each application.
on page 19 for a description of
6 Avaya Integrated Management Overview
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Administration Tools Offer
Administration Tools is a Microsoft Windows solution for Avaya Integrated Management. It is
designed for small-to-medium size networks that run Microsoft Windows platforms. The
Administration Tools offer provides one user license. Customers can purchase two additional
options—one that is for up to five Avaya Communication Managers and provides up to five user
licenses, and another that is for up to ten Avaya Communication Managers and provides up to
ten user licenses.
An add-on option is available that provides more than ten client licenses for Avaya Site
Administration. However, these licenses are restricted to a single campus (geographic area) or
country.
The Avaya Integrated Management applications provided in this offer are as follows:
● Avaya Site Administration
● Avaya Voice Announcement Manager
● Avaya Voice Over IP Monitoring Manager (90-day trial) – Customers can purchase the
license key to activate the VoIP Monitoring Manager beyond the 90-day trial.
Administration Tools Offer
Note:
Note: This offer is the same as the Standard Management offer, except it includes
Avaya Voice Announcement Manager.
See Chapter 2: Avaya Integrated Management Applications
on page 19 for a description of
each application.
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Avaya Integrated Management Offers
Monitoring Management Offer
The Monitoring Management offer provides a 90-day trial version of Avaya VoIP Monitoring
Manager. This offer provides Avaya VoIP Monitoring Manager as a stand-alone application to
provide flexibility in combining multiple offers to meet your requirements.
Avaya VoIP Monitoring Manager is a VoIP Quality of Service (QoS) monitoring tool. It enables
you to monitor and review the quality of a call on an Avaya
Monitoring Manager allows you to search endpoints, view reports, export reports, and generate
automatic alarms. See VoIP Monitoring Manager
application.
To fully activate the VoIP Monitoring Manager beyond the 90-day trial period, you have the
option of purchasing the VoIP Monitoring Manager license key. The license key is available as
an add-on option in the Avaya Integrated Management offers. When a license key is purchased,
an instance of WebLM License Server — installed on the same server as VoIP Monitoring
Manager or on another server— is required to manage the license key. The WebLM License
Server is required when a license key is purchased for any Avaya Integrated Management
application. The WebLM License Server application is included in this offer.
on page 32 for more information about this
VoIP Network. Avaya VoIP
Enterprise Network Management Offer
Enterprise Network Management is a Microsoft Windows solution for Avaya Integrated
Management. It is designed for small-to-medium size networks that run Microsoft Windows
platforms. It provides a complete converged solution that helps you manage your network
through a common web-based user interface. This offer provides the ability to see your whole
voice system structure and hierarchy. You are able to administer and manage Avaya voice
systems and Avaya converged devices (such as media gateways and servers).
The Enterprise Network Management offer is for one non-introductory Avaya Communication
Manager and provides one user license for Avaya Communication Manager administration tools
and network management and provisioning tools for Avaya solutions. Also provided are multiple
Device Managers which are applications used to manage individual media gateways.
Customers can purchase an additional option—one that is for up to five Avaya Communication
Managers and provides up to five user licenses.
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Enterprise Network Management Offer
The Avaya Integrated Management applications provided in this offer are as follows:
● Network Management applications:
- Avaya Network Management Console with System View
- Avaya Network Configuration Manager
- Avaya Software Update Manager
- Avaya SMON Manager (90-day trial) – Customers can purchase the license key to
activate the SMON Manager beyond the 90-day trial.
- Avaya Address Manager
- Avaya VLAN Manager
- Avaya QoS Manager
- Avaya Secure Access Administration
● Avaya Device Managers:
- Avaya G350 Manager
- Avaya P330/G700 Manager
- Avaya C360 Manager
- Avaya W310 Manager
- Avaya C460 Manager
- Avaya P580/P882 Manager
- Avaya Wireless AP Manager
- Avaya P130 Manager
● Avaya Site Administration
● Avaya Voice Announcement Manager
● Avaya Provisioning and Installation Manager
● Avaya VoIP Monitoring Manager (90-day trial) – Customers can purchase the license key
to activate the VoIP Monitoring Manager beyond the 90-day trial.
See Chapter 2: Avaya Integrated Management Applications
on page 19 for a description of
each application.
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Avaya Integrated Management Offers
System Management Offer
System Management is the premier solution to manage large converged networks. This offer
includes the Avaya Integrated Management advanced management tools, which run on Red
Hat Linux. System Management also supports HP OpenView on Solaris and Microsoft
Windows. Combined with Enterprise Network Management Release 3.0, you have the full
complement of products to administer the myriad of features in the Avaya Communication
Manager; monitor your entire voice and data network from a central location; and manage the
Avaya network media servers and IP endpoints.
The Avaya Integrated Management applications provided in this offer are as follows:
● Avaya MultiSite Administration
● Avaya Proxy Agent
● Avaya Fault and Performance Manager
● Avaya Integrated Management Database
● Network Management System Integration (NMSI) for Solaris and Windows
See Chapter 2: Avaya Integrated Management Applications
each application.
on page 19 for a description of
10 Avaya Integrated Management Overview
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Network Management for Solaris Offer
Network Management for Solaris Offer
Network Management for Solaris provides a Solaris version of the Network Management
applications and Device Managers included in Avaya Integrated Management.
Network Management for Solaris integrates with HP OpenView Network Node Manager, which
serves as the framework in which the applications operate. The setup program installs Network
Management applications and Device Managers under HP OpenView Network Node Manager.
The Network Management applications provide comprehensive management of the Avaya
devices in your network. The Device Managers are applications used to manage individual
media gateways in your network. The Network Management for Solaris setup program allows
you to install all of the Network Management applications and Device Managers or individual
applications.
The Avaya Integrated Management applications provided in this offer are as follows:
● Network Management applications:
- Avaya Network Configuration Manager
- Avaya Software Update Manager
- Avaya Secure Access Administration
- Avaya Address Manager
- Avaya VLAN Manager
- Avaya QoS Manager
- Avaya SMON Manager (90-day trial) – Customers can purchase the license key to
activate the SMON Manager beyond the 90-day trial.
● Device Managers:
- Avaya G350 Manager
- Avaya P330/G700 Manager
- Avaya C360 Manager
- Avaya W310 Manager
- Avaya C460 Manager
- Avaya P580/P882 Manager
- Avaya Wireless AP Manager
- Avaya P130 Manager
See Chapter 2: Avaya Integrated Management Applications
on page 19 for a description of
each application.
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Avaya Integrated Management Offers
Operating Environment
The Avaya Integrated Management applications are listed in Table 1. The table identifies the
servers on which the applications are installed and identifies the applications that are installed
on the Microsoft Windows Client PC.
Table 1: Operating Environment for Avaya Integrated Management Applications
Product Name
Avaya MultiSite Administration
Avaya Fault and Performance Manager
Network Management System Integration
(NMSI)
Avaya Proxy Agent
Avaya Integrated Management Database
Avaya Network Management Console
with System View
Avaya Network Configuration Manager
Avaya Software Update Manager
Avaya SMONTM Manager
Avaya Address Manager
Avaya VLAN Manager
Avaya QoS Manager
Avaya Secure Access Administration
Avaya VoIP Monitoring Manager
Avaya Device Managers
Avaya Provisioning and Installation
Manager
Avaya Site Administration
Avaya Voice Announcement Manager
Linux
Server
✓
✓
✓
✓
Solaris
Server
✓
✓
✓
✓
✓
✓
✓
✓
✓
Microsoft
Windows
Server
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Microsoft
Windows
Client PC
✓
✓
✓
12 Avaya Integrated Management Overview
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Server and Client PC Requirements
The minimum hardware and software requirements needed to support the Avaya Integrated
Management applications are provided in the following tables:
● Table 2: Microsoft Windows Server Requirements on page 13.
● Table 3: Red Hat Enterprise Linux Server Requirements on page 15.
● Table 4: Solaris Server Requirements on page 16.
● Table 5: Microsoft Windows Client PC Requirements on page 17.
Table 2: Microsoft Windows Server Requirements
Component Required Comments
Server and Client PC Requirements
Operating System
1
Microsoft Windows 2003 Standard
Edition server,
Only English operating systems
are supported.
Microsoft Windows 2003 Enterprise
Edition server, or
Microsoft Windows 2000 server;
VoIP Monitoring Manager can also
be installed on Microsoft Windows
XP Professional
®
Processor 2.8 GHz Pentium
4 A maximum of two processors
is supported.
Hard Drive 40 GB
Memory 1.5 GB RAM
Network
Connectivity
TCP/IP 100 Mbit Network Card Only one network interface is
supported. Dual network
interface cards (NICs) or
additional software network
interfaces, such as a VPN
interface, are not supported.
Modem 56K modem for remote access
CD-ROM Drive Required for installation.
Monitor SVGA 1024 X 768 display
1 of 2
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Avaya Integrated Management Offers
Table 2: Microsoft Windows Server Requirements (continued)
Component Required Comments
SNMP Agent The Simple Network Management
Protocol (SNMP) Agent is the
Microsoft Windows Service that runs
on your computer. It is provided with
the Microsoft Windows operating
system CD but is not installed by
default. When installing the VoIP
Monitoring Manager, you will be
prompted to install it, if it is not
already installed.
Extra Software Anti-virus software
pcAnywhere
Required for Avaya support.
pcAnywhere is required for
remote access by Avaya
Services.
Web Browser Internet Explorer 6.0 Required for access to the
Integrated Management
Launch Page and web-based
clients.
Integration with HP
OpenView
Network Node
Manager
HP OpenView 7.0.1 or
HP OpenView 7.5.
HP OpenView 7.5 requires a patch.
HP OpenView is not included
on any Avaya Integrated
Management CD. Customers
must purchase, install, and
maintain HP OpenView. While
Avaya services support
Integrated Management when
installed over HP OpenView,
they do not support the HP
OpenView product itself.
Port (for Avaya
VoIP Monitoring
Manager)
The Avaya VoIP Monitoring Manager
client and server software
communicate using Java Remote
Method Invocation (RMI), and use
port 1099 on the machine on which
the server is running.
If this port is unavailable, the server
will attempt to use the following
ports: 49177, 51173, or 63006.
Although it is unlikely that all of these
ports will be in use on a single
machine, ensure that at least one of
these ports is available.
1. The operating system can be on a high-end desktop machine. A server class hardware platform is not
required.
14 Avaya Integrated Management Overview
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Server and Client PC Requirements
Table 3: Red Hat Enterprise Linux Server Requirements
Component Required Comments
Operating System Red Hat Enterprise Linux ES R3.0 or
Red Hat Enterprise Linux AS R3.0
For upgrade installations, Red
Hat Enterprise Linux ES R2.1 is
supported.
Only English operating systems
are supported.
®
Processor 2.8 GHz Pentium
4 A maximum of two processors
is supported.
Hard drive 40 GB
Memory 1.5 GB RAM
Network
TCP/IP 100 Mbit Network Card
Connectivity
Modem 56K external modem connected to
COM1 for remote access
Web Browser Not required Linux web client is not
supported.
CD-ROM Drive Required for installation.
Monitor SVGA 1024 X 768 display
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Avaya Integrated Management Offers
Table 4: Solaris Server Requirements
Component Required Comments
Operating System Solaris 9 or 10 Only English operating systems
Processor SPARC architecture 500MHz
Hard Drive 40 GB
Memory 1.5 GB RAM
are supported.
Network
TCP/IP 100 Mbit Network Card
Connectivity
Modem 56K external modem connected to
COM1 for remote access
Web Browser Not required Solaris web client is not
supported.
CD-ROM Drive Required for installation.
Monitor SVGA 1024 X 768 display
Integration with HP
OpenView
Network Node
Manager
HP OpenView 7.0.1 or
HP OpenView 7.5.
HP OpenView 7.5 requires a patch.
HP OpenView is not included
on any Avaya Integrated
Management CD. Customers
must purchase, install, and
maintain HP OpenView. While
Avaya services support
Integrated Management when
installed over HP OpenView,
they do not support the HP
OpenView product itself.
16 Avaya Integrated Management Overview
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Server and Client PC Requirements
Table 5: Microsoft Windows Client PC Requirements
Component Required Comments
Operating system Microsoft Windows 2000, Microsoft
Windows XP Professional, or
Microsoft Windows 2003
®
Processor 600 MHz Pentium
Hard Drive 1 GB Required to install all of the
client components.
Memory 256 MB RAM
Monitor SVGA 1024 X 768 display
Network
TCP/IP 10/100 Network Card
Connectivity
Modem 56K Modem May be required for remote
access to the client PC.
CD-ROM Drive Required for installation.
Web Browser Internet Explorer 6.0 Required to access the
Integrated Management
Launch Page and web-based
clients.
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Avaya Integrated Management Offers
18 Avaya Integrated Management Overview
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Chapter 2: Avaya Integrated Management
Applications
Overview
This chapter provides a description of all the Avaya Integrated Management applications and
identifies the Avaya Integrated Management offer(s) in which the applications are provided. The
applications are listed in alphabetical order.
Address Manager
Avaya Address Manager provides the network-maintenance tools that network managers need
to quickly locate IP addresses or hosts within the network. Avaya Address Manager
automatically displays a centralized list of the hosts discovered in the network and correlates
between IP address, MAC address, and device-port connectivity. This enables you to instantly
locate switch ports related to specific hosts; automatically discover duplicate IP addresses or
port policy violations; and generate, print, and export reports.
Avaya Address Manager is available in the following Avaya Integrated Management Release
3.0 offers:
● Enterprise Network Management
● Network Management for Solaris
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Avaya Integrated Management Applications
Device Managers
Device manager applications, which are specific to individual media gateways, are part of the
group of Network Management applications provided in Avaya Integrated Management
Release 3.0. These powerful, mouse-driven tools give network managers the ability to set up
and configure all device parameters, including standard port settings, port security, redundancy
modes, and device-specific functions. The device managers described below are provided in
the following Avaya Integrated Management Release 3.0 offers:
● Enterprise Network Management
● Network Management for Solaris
C360 Manager
The Avaya C360 Manager provides full management capabilities for Avaya C360 Devices. This
includes the ability to view three aspects of device management:
● Device Manager — Provides a view of the configuration of the device including VLAN
configuration, configured LAGs, port mirroring, and traps.
● Routing Manager — Provides a view of the third layer routing and forwarding functions of
the device.
● Device SMON — Provides advanced monitoring capabilities for the device including
detailed information on switch, port, extended port, and VLAN statistics, as well as
notification of user defined events.
C460 Manager
The Avaya C460 Manager provides full management capabilities for Avaya C460 Devices. This
includes the ability to view three aspects of device management:
● Device Manager — Provides a view of the configuration of the device including VLAN
configuration, configured LAGs, port mirroring, and traps.
● Routing Manager — Provides a view of the third layer routing and forwarding functions of
the device.
● Device SMON — Provides advanced monitoring capabilities for the device including
detailed information on switch, port, extended port, and VLAN statistics, as well as
notification of user defined events.
20 Avaya Integrated Management Overview
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G350 Manager
The Avaya G350 Manager provides full management capabilities for Avaya G350 Devices. This
includes the ability to view three aspects of device management:
● Device Manager — Provides a view of the configuration of the device, including VLAN
configuration, port redundancy, port mirroring, switch connected addresses and traps.
● Routing Manager — Provides a view of the Layer 3 routing and forwarding functions of
the device.
● Policy Based Routing Manager — Provides a view of the configuration and maintenance
of Policy Based Routing on the Avaya G350 device.
P130 Manager
The Avaya P130 Manager provides management capabilities for Avaya P130 Devices. This
includes the ability to view two aspects of device management:
Device Managers
● Device Manager — Provides a view of the configuration of the device including VLAN
configuration, configured LAGs, port mirroring, and traps.
● Device SMON — Provides advanced monitoring capabilities for the device including
detailed information on switch, port, extended port, and VLAN statistics, as well as
notification of user defined events.
P330 Manager
The Avaya P330 Manager provides full management capabilities for Avaya P330 Devices. This
includes the ability to view five aspects of device management:
● Device Manager — Provides a view of the configuration of the device including VLAN
configuration, configured LAGs, port mirroring, and traps.
● Routing Manager — Provides a view of the third layer routing and forwarding functions of
the device.
● Device SMON — Provides advanced monitoring capabilities for the device including
detailed information on switch, port, extended port, and VLAN statistics, as well as
notification of user defined events.
● AnyLayer SMON — Provides advanced monitoring capabilities for Avaya P333R modules
in the device.
● Load Balancing Manager — Provides load balancing capabilities using Avaya P333R-LB
router modules.
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Avaya Integrated Management Applications
P580/P882 Manager
The Avaya P58/P882 Manager provides full management capabilities for Avaya P58/P882
Devices. This includes the ability to view three aspects of device management:
● Device Manager — Provides a view of the configuration of the device including VLAN
configuration, configured LAGs, and traps.
● Routing Manager — Provides a view of the third layer routing and forwarding functions of
the device.
● Device SMON — Provides advanced monitoring capabilities for the device including
detailed information on switch, port, extended port, and VLAN statistics, as well as
notification of user defined events.
W310 Manager
The Avaya W310 Manager provides full management capabilities for Avaya W310 Mobility
Gateway Devices. This includes the ability to view three aspects of device management:
● Device Manager — Provides a view of the configuration of the device, including VLAN
configuration, port redundancy, port mirroring, switch connected addresses, and traps.
● Wireless Manager — Provides a view of the Light Access Point management functions of
the device.
● Device SMON — Provides advanced monitoring capabilities for the device including
detailed information on switch, port, extended port, and VLAN statistics, as well as
notification of user defined events.
Wireless AP Manager
The Avaya Wireless AP Manager enables you to configure the Avaya Wireless AP devices. You
can configure each device’s Ethernet port and wireless slots, as well as its security settings.
The Avaya Wireless AP devices are switches that provide wireless connectivity for enterprise
networks. These devices include an Ethernet port for connectivity to the LAN or the Internet and
one or two radio cards for wireless transmission. The wireless connectivity automatically allows
clients to roam from one coverage cell to another within the same subnet.
22 Avaya Integrated Management Overview
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Fault and Performance Manager
Avaya Fault and Performance Manager provides a network map or system view of your
converged network and the tabular tools to monitor the status and performance of the devices
on your network. You can see into the network to examine faults and performance data from the
Avaya media servers on the network. Avaya Fault and Performance Manager collects
configuration, fault, and performance data from Avaya Proxy Agent or directly from an
IP-enabled voice system using OSSI, and then displays the data in text, tables, and graphic
formats.
The primary features of Avaya Fault and Performance Manager include:
● Graphical User Interface (GUI) — The main window provides the following views of the
managed nodes in your network: system groups, DCS trunk connectivity, IP trunk
connectivity, and clusters.
● Configuration — You can view the configuration and administered properties of all
supported systems (managed nodes) in both a graphic view and a table view.
● Administration — You define the system-wide parameters for the following features: data
collection, exception logging, exception filtering, and exception alerting.
Fault and Performance Manager
● Report Manager — You define the parameters for individual reports for all or selected
systems. The report options include performance, configuration, and exceptions. You can
view the reports on screen in both the table and chart formats or direct the reports to a
printer, HTML file, GIF file, or ASCII file.
● Scheduled Reports — You can schedule reports to run on a daily, weekly, or monthly
basis, and edit and delete schedules as needed.
Avaya Fault and Performance Manager is available in the Avaya Integrated Management
Release 3.0, System Management offer.
Integrated Management Database
In Avaya Integrated Management Release 3.0, the device data (such as configurations of voice
systems, messaging systems, system adjuncts, and managed applications) and user accounts
are stored in the Avaya Integrated Management Database (IMD) and shared by the Avaya
Integrated Management applications (for example, Avaya MultiSite Administration, Avaya Fault
and Performance Manager, and Avaya Proxy Agent). The Avaya Integrated Management
applications retrieve this data and verify user accounts from IMD.
Avaya Integrated Management Database is available in the Avaya Integrated Management
Release 3.0, System Management offer.
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Avaya Integrated Management Applications
MultiSite Administration
Avaya MultiSite Administration is a client-server based application that provides multi-user,
graphical, web-based management of multiple converged Avaya media servers and media
gateways, providing for centralized management of distributed networks and campus
environments. Intuitive, task-based programs (wizards) enable you to rapidly learn and
implement administrative tasks that were previously difficult and time consuming. You can set
tasks to be implemented immediately or at a specified time.
Avaya MultiSite Administration offers these powerful features:
● Enables multiple administrators to administer the same (or separate) Avaya media servers
at the same time, remotely.
● Offers graphical station and system administration screens.
● Offers easy-to-use wizards for basic administration tasks.
● Lets you cut through (using terminal emulation) to administer other telephony devices.
Avaya MultiSite Administration is available in the Avaya Integrated Management Release 3.0,
System Management offer.
Network Configuration Manager
Avaya Network Configuration Manager is an application that allows you to backup and restore
device configurations and configure multiple devices. Avaya Network Configuration Manager
uses Simple Network Management Protocol (SNMP) and Trivial File Transfer Protocol (TFTP)
or Secure Copy Protocol (SCP) to exchange information with the devices in the network.
When using SCP, an SCP server must be installed on the management station. After defining
users on the SCP server, you can configure Avaya Network Configuration Manager as an SCP
user.
When you make changes to a device’s configuration, you may find that the overall effect of the
configuration change may have a negative effect on the performance of the device in your
network. Avaya Network Configuration Manager provides a method for backing up device
configurations before you make changes. In addition, you can schedule automatic, periodic
backups.
Device configurations are saved in files which are stored in a library. A configuration file can be
downloaded to any appropriate device. For example, if you saved the configuration of an Avaya
P580 Device, it can only be downloaded to an Avaya P580 Device. You can also select a group
of devices to which you can download a single configuration file. This can result in a consistent
configuration of the devices in your network.
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Network Management Console with System View
Avaya Network Configuration Manager is available in the following Avaya Integrated
Management Release 3.0 offers:
● Enterprise Network Management
● Network Management for Solaris
Network Management Console with System View
Avaya Network Management Console is the user interface to the Avaya Network Management
Server which communicates with the network devices. It receives information from the Avaya
Network Management Server and sends the server information specified by the user. Avaya
Network Management Console displays the devices in the current Network Map using a
hierarchical tree. The tree can be organized by subnet or device type, or logically by voice
system type. Additionally, you can create custom views of the network.
When a device in the Network Tree is selected, information about the selected device appears
in the Network Table. You can then modify the device’s parameters. Avaya Network
Management Console also provides the ability to launch applications that communicate directly
with the device. These applications allow you to manage the device via its Command Line
Interface (CLI) or Device Manager, and monitor the traffic on the device. For example, if you
select an Avaya W310 Device in the Network Table, you can launch Telnet to configure the
device via its CLI, or launch Avaya W310 Device Manager to configure and monitor the device
via its management application, and monitor the device using Avaya W310 SMON Manager. In
addition, Avaya Network Management Console allows you to launch network-wide applications
such as, Avaya Software Update Manager for updating embedded software, Avaya VLAN
Manager for managing VLANs across the entire network, and Avaya SMON Manager for
monitoring network traffic.
Avaya Network Management Console with System View is available in the Avaya Integrated
Management Release 3.0, Enterprise Network Management offer.
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Avaya Integrated Management Applications
Network Management System Integration
Network Management System Integration (NMSI) provides integration between HP OpenView
running on the Microsoft Windows or Solaris servers and Avaya Fault and Performance
Manager running on the Linux server.
NMSI provides the Auto-Discovery feature which automatically gathers information about the
managed nodes (voice elements) in your telecommunications system, and presents that
information graphically using icons and maps. Auto-Discovery is executed from the Microsoft
Windows server or Solaris server running HP OpenView. From the maps, you can execute
various commands, such Fault and Performance Manager — which displays the main Fault
and Performance Manager window — and FPM Report Manager — which displays the Report
Manager window.
Network Management System Integration is available in the Avaya Integrated Management
Release 3.0, System Management offer.
Provisioning and Installation Manager
Avaya Provisioning and Installation Manager provides the capability to remotely configure
devices, primarily Avaya media gateways on a network-wide basis. It provides integrated
network system views that ease centralized configuration tasks, especially provisioning and
installing large numbers of gateways simultaneously.
Through the use of wizards that prompt you for required information, Avaya Provisioning and
Installation Manager enables you to:
● Create templates and device profiles to use later.
● Import and export device profiles and templates.
● Save templates and device profiles with a completed status or incomplete status where
non-required information can be added at a later time.
● Copy configuration templates and device profiles to create placeholders for different
parameters.
● Create a template from scratch or import data from an electronic pre-installation worksheet
(EPW).
● Distribute a template through bulk provisioning to a group of devices.
● Send a profile to a device and make a choice to distribute now, schedule for a later, or
make pending.
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● Configure G250 media gateways with survivability updates that include parameters such
as automatic route selection (ARS) rules and dial plans. Survivability provides basic call
processing controller functionality in the event that a main controller or LSP is unavailable.
● Store notes about templates and device profiles.
Avaya Provisioning and Installation Manager supports the Avaya G250, Avaya G250–BRI, and
Avaya G350 media gateways.
Avaya Provisioning and Installation Manager is available in the Avaya Integrated Management
Release 3.0, Enterprise Network Management offer.
Proxy Agent
Avaya Proxy Agent and Avaya Fault and Performance Manager work together as an integrated
application to provide a view of the health and performance of your network systems.
Avaya Proxy Agent is a protocol conversion resource that operates on a Red Hat Linux
platform. Proxy Agent uses TCP/IP ports to collect configuration and management data from
supported systems. Avaya Proxy Agent converts Operations Support System Interface (OSSI)
data generated by Avaya Call Processing software and Avaya Communication Manager into
Simple Network Management Protocol (SNMP) data, and it generates SNMP traps when
supported systems generate alarms and system errors. Avaya Proxy Agent then transmits the
SNMP data to Avaya Fault and Performance Manager on the Linux server.
Proxy Agent
Avaya Proxy Agent is available in the Avaya Integrated Management Release 3.0, System
Management offer.
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Avaya Integrated Management Applications
QoS Manager
Policy Management is used by Network Managers to control network traffic by applying rules to
packets. The rules are based on the packets’ classification, application, source, and destination.
Policy Management allows network managers to implement forwarding and routing based on
policies and rules, and focus on Quality of Service (QoS). For example, you can define a set of
rules that states, “packets from the R&D department to the marketing department are forwarded
with a lower priority than packets from the R&D department to the development team.” Avaya
QoS Manager provides an efficient method for you to determine network priorities using policies
and rules. Rules are listed in the tables and are implemented in the order that they appear, with
precedence given to mandatory rules. This allows you to determine the order in which rules are
applied.
Avaya QoS Manager is a Simple Network Management Protocol (SNMP) based application
using MIBs to interact with Avaya devices. Avaya QoS Manager provides QoS and access
control management for small to medium sized networks operating in a Local Area Network
(LAN).
Avaya QoS Manager is available in the following Avaya Integrated Management Release 3.0
offers:
● Enterprise Network Management
● Network Management for Solaris
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Secure Access Administration
The Avaya Secure Access Administration is a centralized application used to define users and
assign their privileges for access to network management applications and device configuration
applications. Avaya Secure Access Administration is also used to enable or disable Avaya
Network Management login.
Avaya Secure Access Administration is used to perform the following administrative tasks:
● Enable and disable login authentication in Avaya Network Management Console.
● Define and manage users in Avaya Network Management applications.
● Define device users and create instances of device users on devices, with or without
SNMPv3 management access.
Once defined, a user without administrator privileges can use Secure Access Administration to
change the user’s own passwords.
Avaya Secure Access Administration is available in the following Avaya Integrated
Management Release 3.0 offers:
Secure Access Administration
● Enterprise Network Management
● Network Management for Solaris
Site Administration
Avaya Site Administration provides comprehensive tools that help simplify the day-to-day
administration and maintenance tasks of Avaya media servers and Avaya messaging platforms.
The Microsoft Windows-based graphical user interface makes moves, adds, and changes and
basic traffic analysis as easy as pointing and clicking. Avaya Site Administration is a
stand-alone application that is installed on a Microsoft Windows client PC.
Avaya Site Administration is available in the following Avaya Integrated Management Release
3.0 offers:
● Administrations Tools
● Standard Management
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Avaya Integrated Management Applications
Software Update Manager
Avaya Software Update Manager helps network managers with enterprise networks containing
dozens or hundreds of Avaya devices ensure that all devices are running with the most current
version of the device (agent) software/firmware. This application downloads the necessary
update software to managed Avaya devices. Avaya Software Update Manager can also check
the software versions currently in use against the latest versions available from Avaya and
recommend updates when a newer version is available. You can use Avaya Software Update
Manager to take a new release from Avaya’s Web site and store it on your hard disk for
subsequent downloading to the appropriate devices.
Avaya Software Update Manager includes a server hosted on the workstation running HP
OpenView Network Node Manager (NNM) or Avaya Network Manager in Standalone Mode.
The server stores all the software retrieved from the Web and can download the software to
appropriate devices. Files containing embedded software can also be copied to the server. The
server can be reached locally or via remote access. This provides the ability to update the
software on your devices from anywhere in the world.
Avaya Software Update Manager is available in the following Avaya Integrated Management
Release 3.0 offers:
● Enterprise Network Management
● Network Management for Solaris
SMON Manager
Avaya SMON Manager is Avaya’s switched network monitoring tool. Avaya SMON Manager
provides the following information about your switched network:
● A global view of traffic for all switches on the network.
● An overall view of traffic passing through a specific switch.
● Detailed data about the hosts transmitting packets or cells through a switch.
● An analysis of traffic passing through each port connected to a switch.
● A view of traffic between various hosts connected to a switch.
SMON is an extension of the RMON standard. RMON is the internationally recognized and
approved standard for detailed analysis of shared Ethernet and Token Ring media. It ensures
consistency in the monitoring and display of statistics between different vendors. RMON’s
advanced remote networking capabilities provide the tools needed to monitor and analyze the
behavior of segments on a network.
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Avaya has taken the RMON standard and extended it to the switching environment to create
SMON monitoring. SMON adds to the monitoring capabilities of RMON in the following ways:
● It provides additional tools and features for monitoring in the switch environment.
● It provides a global view of traffic flow in a network with multiple switches.
Avaya SMON Manager is available in the following Avaya Integrated Management Release 3.0
offers:
● Enterprise Network Management
● Network Management for Solaris
These offers provide a 90-day trial of Avaya SMON Manager. You can purchase a license key to
activate the application beyond the 90-day period.
VLAN Manager
Avaya VLAN Manager is Avaya’s tool for creating and managing VLANs in your network. A
VLAN is made up of a group of devices on one or more LANs that are configured, using Avaya
VLAN Manager, to operate as if they form an independent LAN, when in fact they may be
located on a number of different LAN segments. A simple VLAN can connect several endpoints
from different locations that are attached to different switches. VLANs can be used to group
together departments and other logical groups, to reduce network traffic flow and increase
security within the VLAN.
VLAN Manager
Avaya VLAN Manager is available in the following Avaya Integrated Management Release 3.0
offers:
● Enterprise Network Management
● Network Management for Solaris
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Avaya Integrated Management Applications
Voice Announcement Manager
Avaya Voice Announcement Manager is a stand-alone application, installed on a Microsoft
Windows client PC, that gives you the ability to add, change, and remove recorded
announcements and transfer them to Avaya media servers. Using WAV files, you can store and
send an announcement over a LAN without conversion. The WAV file repository simplifies
storage and management of WAV files. You can view the current status of announcements at
any time; copy, back up, or restore announcement files from Avaya media servers and
gateways via your LAN. You can also schedule broadcasts and backups of announcements to
single or multiple VAL boards and/or media servers.
Avaya Voice Announcement Manager is available in the following Avaya Integrated
Management Release 3.0 offers:
● Enterprise Network Management
● Administration Tools
VoIP Monitoring Manager
Avaya Voice Over IP (VoIP) Monitoring Manager is a VoIP Quality of Service (QoS) monitoring
and feedback tool that allows you to visualize the real-time operation of VoIP systems. Avaya
VoIP Monitoring Manager allows you to view QoS data experienced at the endpoints and during
a session. This data displays in real-time or for previously active endpoints. With this
information, you can begin to troubleshoot and isolate problems.
Avaya VoIP Monitoring Manager allows you to:
● Search Endpoints. You can search endpoints active from a specified time in the past or
between a date range. Advanced search options enable you to narrow your search to
match phone numbers, network addresses, or QoS levels.
● View Reports. Once you have a list of endpoints, you can select one or more endpoints in
a session and view the associated reports. The reports display QoS data such as jitter,
round trip time (RTT), and packet loss. This is particularly useful for monitoring gateways
or locating problems at a particular endpoint.
Since you can view reports for endpoints involved in a session, this will assist you with
determining problems that occur between two endpoints or in an isolated area of the
network.
● Export Reports. You can export the report data to a comma separated value (csv) file.
You can open this file in most database and spreadsheet programs such as Microsoft
Excel. Exporting the data to a spreadsheet enables you to manipulate the data so you can
create your own reports.
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VoIP Monitoring Manager
● Generate Automatic Alarms. You can generate Simple Network Management Protocol
(SNMP) Traps/Alarms, which allow the VoIP Monitoring Manager to alert you when the
jitter, RTT or packet loss reaches certain levels. You can routinely monitor the network and
troubleshoot problems.
VoIP Monitoring Manager is available in the following Avaya Integrated Management Release
3.0 offers:
● Enterprise Network Management
● Monitoring Management
● Administration Tools
These offers provide a 90-day trial of Avaya VoIP Monitoring Manager. You can purchase a
license key to activate the application beyond the 90-day period.
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Avaya Integrated Management Applications
34 Avaya Integrated Management Overview
Page 35
Chapter 3: Avaya Integrated Management
Documentation
Overview
All Avaya Integrated Management Release 3.0 documents are listed in the following tables:
● Table 6: Overview Documents on page 35
● Table 7: Installation and Upgrade Guides on page 36.
● Table 8: Configuration Guides on page 36.
● Table 9: Help Systems on page 37.
● Table 10: Network Management Applications and Device Managers User Guides on
page 37.
Table 6: Overview Documents
Document Title
Document
Number
Avaya Integrated Management Release 3.0, Implementation Guidelines 555-233-163
Avaya Integrated Management Release 3.0, Overview 14-300615
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Avaya Integrated Management Documentation
Table 7: Installation and Upgrade Guides
Document Title
Document
Number
Avaya Integrated Management Release 3.0, Enterprise Network
Management Installation and Upgrade
Avaya Integrated Management Release 3.0, Network Management for
Solaris Installation and Upgrade
Avaya Integrated Management Release 3.0, Monitoring Management
Installation and Upgrade
Avaya Integrated Management Release 3.0, System Management
Installation and Upgrade
Avaya Integrated Management Release 3.0, Standard Management
Installation and Upgrade
Avaya Integrated Management Release 3.0, Administration Tools Installation
and Upgrade
Table 8: Configuration Guides
Document Title
Avaya Integrated Management Release 3.0, MultiSite Administration
Configuration
14-300444
14-300445
14-300446
14-300448
14-300479
14-300480
Document
Number
555-233-137
Avaya Integrated Management Release 3.0, Fault and Performance
555-233-138
Manager Configuration
Avaya Integrated Management Release 3.0, Proxy Agent Configuration 555-233-139
Avaya Integrated Management Release 3.0, Configuring Red Hat Linux 555-233-152
Avaya Integrated Management Release 3.0, VoIP Monitoring Manager
555-233-510
Configuration
Avaya Integrated Management Release 3.0, Integrated Management
14-300039
Database Configuration
Avaya Integrated Management Release 3.0, Enterprise Network
14-300210
Management Configuration
Avaya Integrated Management Release 3.0, Provisioning and Installation
14-300286
Manager Configuration
36 Avaya Integrated Management Overview
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Table 9: Help Systems
Printable PDF Help System
Overview
Document
Number
Avaya Integrated Management Release 3.0, MultiSite Administration
14-300607
Reference
Avaya Integrated Management Release 3.0, Fault and Performance
14-300608
Manager Reference
Avaya Integrated Management Release 3.0, Proxy Agent Reference 14-300609
Avaya Integrated Management Release 3.0, Site Administration Reference 14-300610
Avaya Integrated Management Release 3.0, Integrated Management
14-300611
Database Reference
Avaya Integrated Management Release 3.0, Provisioning and Installation
14-300612
Manager Reference
Avaya Integrated Management Release 3.0, Voice Announcement Manager
14-300613
Reference
Avaya Integrated Management Release 3.0, VoIP Monitoring Manager
14-300614
Reference
Table 10: Network Management Applications and Device Managers
User Guides
Document
Document Title
Number
Avaya Integrated Management Release 3.0, C360 Manager User Guide 14-300164
a
Avaya C360 SMON User Guide
Avaya C460 Manager User Guide
Avaya C460 SMON User Guide
14-300207
a
14-300224
a
14-300225
Avaya Integrated Management Release 3.0, G350 Manager User Guide 14-300166
a
Avaya P130 Manager User Guide
Avaya P130 SMON User Guide
14-300218
a
14-300219
Avaya Integrated Management Release 3.0, P330 Manager User Guide 14-300221
a
Avaya P330 SMON User Guide
14-300222
1 of 2
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Avaya Integrated Management Documentation
Table 10: Network Management Applications and Device Managers
User Guides (continued)
Document Title
Avaya P330 Load Balancing Managera 14-300223
Avaya P580/P882 Manager User Guide
Avaya P580/P882 SMON User Guide
Avaya Integrated Management Release 3.0, W310 Manager User Guide 14-300163
a
Avaya W310 SMON User Guide
14-300208
Avaya Wireless AP Manager User Guide
Avaya Wireless AP MON User Guide
a
Avaya VLAN Manager
14-300211
Avaya Network Management User Administration User Guide
Avaya Network Configuration Manager User Guide
Document
Number
a
14-300165
a
14-300214
a
14-300212
a
14-300213
a
14-300217
a
14-300167
Avaya Integrated Management Release 3.0, Software Update Manager User
14-300168
Guide
Avaya Integrated Management Release 3.0, Network Management Console
14-300169
User Guide
Avaya Integrated Management Release 3.0, SMON Manager User Guide 14-300209
Avaya Integrated Management Release 3.0, Address Manager User Guide 14-300170
Avaya Integrated Management Release 3.0, QoS Manager User Guide 14-300216
Avaya Integrated Management Release 3.0, Secure Access Administration
14-300537
User Guide
Avaya Integrated Management Release 3.0, Reference Guide 14-300531
2 of 2
a. This document was not updated for Release 3.0.
38 Avaya Integrated Management Overview
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