Avaya Integrated Management Release 2.1 User Manual

Avaya Integrated Management Release 2.1

Implementation Guidelines

555-233-163

Issue 9

June 2004

Copyright 2003, Avaya Inc.
All Rights Reserved

Notice

Every effort was made to ensur e that the in forma tion in this do cume nt
was complete and accurate at the time of printing. However,
information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aw a re t h at the re ma y be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications
services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Cana da, ca ll
the Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.

How to Get Help

For additional support telephone numbers, go to the Avaya support
Web site: http://www.avaya.com/support

• Within the United States, click the Escalation Management link.
Then click the approp ria t e li nk for the type of support you need.

• Outside the Unit ed States, click th e Escalation Management link.
Then click the International Services link that includes telephone
numbers for the internationa l Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or m al ic io us access to or use of) your company's
telecommunications equipment by some party.

Your company's “t elecommunicat ions equipment” i ncludes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is an yone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (in cl udi ng someone who may be
otherwise authorized) who accesses your telecommunications
equipment with eit her malicious or mischie vous intent.

Such intrusions may be either to/throu gh sync hronous (time­multiplexed and/or circ uit -ba sed) or asynchronous (charact er-,
message-, or packet-based) equi pm ent or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll
facility acces s )

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but a ppa re ntl y in noc uous, tampering)

• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)

. If you are:

.

Be aware that there may be a ri sk of unauthorized intrusions
associated with your syste m a nd/ or it s net w orked equipment. Also
realize tha t, if such an intrusion shou ld o ccur, it could resu lt in a
variety of losses to your company (including but not l im it e d to,
human/data privacy, intellectual property, material assets, financial
resources, labor costs, and/or legal costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securi ng both this system and its
networked equipmen t re sts wit h you - Avaya’s customer system
administrator, your telecommunications pe e rs, a nd your managers.
Base the fulfillment of your responsibility on acquired knowledge and
resources from a variety of sources incl udi ng but not limited to:

• Installation docu ments

• System administration documents

• Security documents

• Hardware-/so ft w ar e-based security t ool s

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and
your peers should carefully pro gra m a nd c onfi gure:

• Your Avaya-provided telecommunications systems and their
interfaces

• Your Avaya-provided software applications, as well as their
underlying hardw ar e/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience difference s in product performance,
reliability and security depending upon network configurations/design
and topologies, even when the produ ct p erforms as warranted .

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference
caused by unauthorize d modifications of this equipment or the
substitution or attachment of connecting cables and equipme nt other
than those specified by Avaya Inc. The correction of interference
caused by such unauth orized mo dificati ons, subs tituti on or atta chment
will be the responsi bili ty o f the u ser. Pursuan t to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following
international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment , CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3r d Edition

Safety Requirements for Custom e r Equipment, ACA Technical
Standard (TS) 001 - 1997

One or more of the following Mexican national standards, as
applicable: NOM 001 SCFI 19 93, N O M SCFI 016 1993, NOM 019
SCFI 1998

The equipment described in this doc um e nt m ay con ta in Class 1
LASER Device(s). These devices comply with the following
standards:

• EN 60825-1, Edition 1. 1, 1998-01

• 21 CFR 1040.10 and CFR 1040 .11.

The LASER devices op erate within the follow i ng parameters:

• Maximum power output : -5 dB m to -8 dBm

• Center Wavelength: 1310 nm to 1360 nm
Luokan 1 Laserlaite
Klass 1 Laser Apparat
Use of controls or adjustmen ts or pe rformance of procedures oth er

than those specified herein may result in hazardous radiation
exposures. Contact your Avaya representative for more laser product
information.

Electromagnetic Compatibility (EM C ) Standards

This product complies w it h and conforms to the following
international EMC standa rds and all relevant national dev ia ti ons:

Limits and Methods of Measurement of Radio Interference of
Information Technology Equipment, CISPR 22: 1997 and
EN55022:1998.

Information Technology Equipment – Immunity Cha ra ct er istic s –
Limits and Methods of Measurement, CISPR 24:1997 and
EN55024:1998, including:

• Electrostatic Discharge (ESD) IEC 61 000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IE C 61000-4-6

• Mains Frequency Magnetic Field IEC 61000-4-8

• Voltage Dips and Variations IEC 61000-4-11

• Powerline Harmonics IEC 610 00-3-2

• Voltage Fluctuations and Flicker IEC 61000-3-3

Federal Communications Commission Statement
Part 15:
Note: This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. The s e limits are designed to provide reasonable
protection against h a r m ful interference wh e n th e equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interferenc e to radio communicati on s . Op e ration of this
equipment in a residential area is likely to cause harmful
interference in w h ic h case the user will be required to correct the
interference at his own expense.

Part 68: Answer-Supervision Signaling

Allowing this equipm ent to be operated in a m an n e r that does not
provide proper answer-supervision sig na ling is in violation of Part 68
rules. This equipment returns answer-supervision signals to the public
switched network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorde d an n ou ncement that can be admin i stered by

the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct
inward dialed (DID) calls forwarded back to the public switched
telephone network. Permissi bl e exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is rece ived.

Avaya attests that this registered equipment is capabl e of providing
users access to int erstate providers of operato r services th rough the us e
of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator
Consumers Act of 1990.

REN Number
For MCC1, SCC1, CMC1, G600, and G 650 M e d ia Gat eways:

This equipment compl ies with Part 6 8 o f the FCC rules. On either th e
rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
equivalence numb er (R EN ) for this equipment. If requ est ed, this
information must be provided to the telephone company.

For G350 and G700 Media Gateways:

This equipment complies with Part 6 8 of the FCC rules and the
requirements adopted by the ACTA. On the rear of this equipment is a
label that contains, among other information, a produc t i dentifier in
the format US:AAAEQ##TXXXX. The digits represented by ## are
the ringer equivalence number (REN) without a deci m al point (for
example, 03 is a REN of 0.3). If requested, this number must be
provided to the tel ephone company.

For all media gateways:

The REN is used to determine the qua ntity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In
most, but not all areas, the sum of RE Ns should not exceed 5.0. To be
certain of the num ber of devices that may be connected to a l ine, as
determined by the total RENs, contact the local telephone company.

REN is not required for some t ype s of ana l og or digital facilities.

Means of Connection

Connection of this equipment to the telephone network is shown in the
following tables.

For MCC1, SCC1, CMC1, G600, and G 650 M e d ia Gat eways:

Manufacturer’s Port
Identifier

Off premises station OL13C 9.0F RJ2GX,

DID trunk 02RV2-T 0.0B RJ2GX,

CO trunk 02GS2 0.3A RJ21X

Tie trunk TL3 1M 9.0F RJ2G X
Basic Rate Int e r face 0 2I S 5 6.0F, 6.0Y RJ49C

1.544 digital interface 04DU9-BN 6.0F RJ48C,

120A4 channel servic e unit 04DU9-DN 6.0Y R J48C

FIC Code SOC/REN/

A.S. Code

02LS2 0.3A RJ21X

04DU9-IKN 6.0F RJ48C,

04DU9-ISN 6.0F RJ48C,

Network
Jacks

RJ21X,
RJ11C

RJ21X

RJ48M

RJ48M

RJ48M

For G350 and G700 Media G ate w ays:

Manufactur er’s Port
Identifier

Ground Start CO trunk 02GS2 1.0A RJ11C
DID trunk 02RV2-T AS.0 RJ11C
Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digital interface 04DU9-BN 6.0Y RJ48C

Basic Rate Interface 02IS5 6.0F RJ49C

For all media gateways:

If the terminal equipment (for example, the media server or media
gateway) causes harm to the tel e phone network, the telephone
company will notify you in advance that temporary discontinuance of
service may be require d. But if advance notice is not practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if
you believe it is necessary.

The telephone company may make changes in its facilities, equipment,
operations or procedures tha t co uld affect the operation of the
equipment. If this hap p e ns, t he telephone company w il l pr ovide
advance notice in order for you to ma ke nec essa ry m odifications to
maintain uninterrupted service.

If trouble is experienced w i th t his equipment, for repair or warra nty
information, plea s e contact the Technical Servic e Center at
1-800-242- 2121 or contact your local Avaya representative. If the
equipment is causing ha rm to the telephone network, the te le phone
company may request tha t you disconnect the equipment until the
problem is re s olved.

A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this produ ct. It is designed to
be connected to a co mp atible modular jack th at is also compliant . I t is
recommended that repairs be performed by Avaya certified
technicians.

The equipment cannot be use d on public coin phone service provide d
by the telephone com pany. Connection to party line service is subje ct
to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.

This equipmen t, if it uses a telephone receiver, is hearing aid
compatible.

FIC Code SOC/REN/

A.S. Code

04DU9-DN 6.0Y RJ48C
04DU9-IKN 6.0Y RJ48C
04DU9-ISN 6.0Y RJ48C

Network
Jacks

Declarations of Conformity

United States FCC Part 68 Supplier ’s Declaration of Conform ity
(SDoC)

Avaya Inc. in the United States of America hereby certifies that th e
equipment describe d in thi s document and bearing a TIA TSB-168
label identi f ication numb er complies with the FCC’s Rules and
Regulations 47 CFR Part 68, an d the A dm inistrative Council on
Terminal Attachments (ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal
equipment described in this document compli es w i th Pa ra graph

68.316 of the FCC Rules and Regu lati ons de fi ning Hearing Aid
Compatibil ity and is deemed compatib le with hearing aids.

Copies of SDoCs signed by the Responsible Par ty in the U. S. ca n be
obtained by contacting your local sales representati ve a nd are
available on the following Web site: http://www.avaya.com/support

All A vay a me dia s erv ers an d me dia ga te way s are compl ia nt wi th FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org
as manufacturer.

European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this do cument
bearing the “CE” (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.

Copies of these Declarations of Conformity (DoCs) can be obtained
by contacting your local sale s representative and are av ai la ble on the
following Web site: http://www.avaya.com/support

Japan

This is a Class A product based on the standard of the Voluntary
Control Council for Interfe rence by Information Technology
Equipmen t ( V CCI). If this equipment is used in a domestic
environment, radio disturbance may occur, in which case, the user
may be required to take co rrective actions.

by conducting a search using “Avaya”

.

.

Canadian Department of Communications (DOC) Interfe rence
Information

This Class A digital appar at us complies with Canadian ICE S -003.
Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada.
This equipment meets t he applicable Industry Canad a Terminal

Equipment Technical Specifications. This is confirmed by the
registration number. The abbreviation, IC, be fore the registration
number signifies that registration was perform e d based on a
Declaration of Conformi ty i ndicating that Industry Canada technical
specifications were met. It does not imply that Industry Canada
approved the equipment.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701
FAX [phone] or 1.207.626.7269

Write: Globalware Solutio ns

E-mail: [e-mail]
For the most current versions of documentation, go to the Avaya

support Web site: http://www.avaya.com/support

200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management

.

Contents

Preface 7

• Purpose 7

• Intended Audience 7

• Conventions Used in This Book 7

• Additional Resources 8

• Tell Us What You Think! 9

• How to Access Books on the Web 9

• How to Order More Copies of This Book 10

1 Applicati on Environm ent 11

•Overview 11

Contents

• Voice and Messaging Syst em Comp atibility 11

• Operating Environment 12

• Hardware and Software Components 13

• Connectivity/Network Connections 16

• Computing Platform 16
Remote Access Hardware and Software 16
Symmetric Multi-Processor (SMP) Support 17

2 Implementation Services 19

• Support Resources 19

• Customized Management Solutions for Avaya Integrated Management 19

• Product Packaging 20

• Customer Implementation Options 21

• Overview of Avaya Implementation Services 21

• Services Organi za tion s Inv ol ved in

Avaya Integrated Management Implementations 23

RNIS Service Request Documentation 23

Implementation Request Form 23
Configuration Request Form 24

• Avaya and Customer Responsibilities 24

• Specific Implementation Tasks 25
Remote Connectivity 25
Computing Platform 26

Implementation Guidelines 5
June 2004

Contents

IP Connectivity 26
Application Installation and Configuration 27
Implementation Verification 27

Avaya Fault and Performance Manager and Avaya Proxy Agent 27
Avaya MultiSite Administration 28
Avaya Directory Enabled Management and

Avaya Terminal Configuration 28
Avaya SMON Manager 28
Avaya VoIP Monitoring Manager 29
Avaya Site Administrat ion 29
Avaya ATM WAN Survivable Processor Manager 30
Avaya Voice Announcement Manager 30

A Overview of Responsibilities 31

B Installation of Red Hat Linux 33

• Installing Red Hat Enterprise Linux ES 3.0 or

Red Hat Enterprise Linux AS 3.0 34

• Installing Additional Software 35

• Determining whether RPM Files are already Installed 36

• Installing RPM Files 36

Index 37

6 Implementation Guidelines

June 2004

Preface

Purpose

This document provides the customer with an overall strategy for implementation of A vaya Integr ated
Management applications. It describes the roles and responsibilities of the customer and Avaya Services
in the implementation of the applications. This document addresses:

• Pre-implementation requirements of the network management computing platforms

• Pre-implementation installation of the operating system on the computing platforms

• Post-implementation verification checklist

Avaya Remote Network Integration Services (RNIS) provides implementation services for Avaya
Integrated Management applications. Avaya Authorized Business Partners may also provide
implementation services. Details of implementation services offered by business partners must be
obtained from the business partne rs and are no t discussed in this document.

Preface

Purpose

Intended Audience

This document is intended for customers to describe the roles and responsibilities of the customer and
Avaya Services in the implementation of Avaya Integrated Management applications.

Conventions Used in Th is Book

The following typographical conventions are used:

• Bold type is used to indicate information that you type, buttons in a window, and the Enter key

on the keyboard. It is also used for emphasis.

• Courier font is used fo r any inform ation that the computer screen displays.

• Arrows indicate options that you select from cascading menus; fo r example, “Select File > Open”

means choose the “Open” option from the “File” menu.

Implementation Guidelines 7
June 2004

Preface

Additional Resources

Additional Resources

The following additional resources may be helpful.

• Avaya Integrated Management, Advanced Converged Management Installation and Upgrade,

document number 555-233-160

• Avaya Integrated Management, Enterprise Converged Management and Enhanced Converged

Management Installation and Upgrade, document number 555-233-161

• Avaya Integrated Management, Network Infrastructure Management Installation and Upgrade,

document number 555-233-167

• Avaya Integration Management, Configuring Red Hat Linux, document number 555-233-152

• Avaya MultiSite Administ r atio n Configuration, document number 55 5-233-137, and Help system

• Integrated Management Database (IMD) Configuration, document number 14-300039

• Avaya Fault and Performance Manager, document number 555-233-139

• Avaya Proxy Agent, document number 555-233-139

• A vaya ATM WAN Survivable Processor Manager Configuration, docume nt number 555-233 -223,

and Help system

• Avaya Directory Enabled Management

— Installation and Implementation, document number 555-038-101
— Administration, document number 555-038-501
— Data Scheme, document number 555-233-164
— Help system

• Avaya Terminal Configuration Administration, document number 555-250-103, and Help system

• Avaya VoIP Monitoring Manager, User Guide, document number 555-233-510, and Help system

• Avaya Site Administration, Help system

• Avaya Voice Announcement Manager, Help system

8 Implementation Guidelines

June 2004

Tell Us What You Think!

Let us know how this book measured up to your expectations. Your opinions are crucial to helping us
meet your needs! Please send us your comments by mail, fax, or e-mail as follows:

Mail: Avaya Inc.

Avaya Integrated Management Documentation Team
Room 3C-313
307 Middletown Linc roft Rd.
Lincroft, NJ 07738
USA

Fax: Avaya Integrated Management Documentation Team

+ 1 732 852-2469

E-mail: [e-mail]
Subject:

Avaya Integrated Management Documentation Team

Preface

Tell Us What You Think!

How to Access Books on the Web

You can view or download the latest version of this book from the Avaya, Inc. web site. You must have
access to the Internet, an Internet browser, and Adobe Acrobat Reader (version 5.0 or later) with Search.
Adobe Acrobat Reader is available from http://www.adobe.com

To view or download the latest version of the Avaya Integrated Management documentation:

1 Access http://www.avaya.com/support.
2 In the left column, click System and Network Management.
3 Scroll to Integrated Management, locate the product name, and click the link corresponding to

the software release to display a list of available books for that product.

.

Implementation Guidelines 9
June 2004

Preface

How to Order More Copies of This Book

How to Order More Copies of This Book

To order paper copies of this book, call or write us and request the following publication:

Order: Document Number:555-233-163

Issue:Issue 9
Date: June 2004

Call: Avaya Publications Center

Voice:1 800 457 1235
Fax: [phone]

If you are calling from somewhere that cannot access US 1-800 numbers, then call:

Voice:+ 1 207 866 6701
Fax: + 1 207 626 7269

Write: Globalware Solutions

200 Ward Hill Avenue
Haverhill, MA 01835
USA

10 Implementation Guidelines

June 2004

1 Application Environment

Overview

A vaya I ntegr ated Managemen t pr ovide s a st andards-bas ed infrastru cture for an open application program
interface and integrated network management in a converged, multi-vendor environment. Avaya
Integrated Management is comprised of a set of applications that provide systems administration,
network management, and business integration in a converged voice and data environment. While many
of the individual management products have been available on an individual basis, Avaya Integrated
Management integrates voice-centric management products and data-centric management products and
provides a common user interface.

Voice and Messaging System Compatibility

Application Environment

Overview

The Avaya Integrated Management Advanced Converged Management offer manages devices us in g IP.
All adjunct devices and no n-IP enabled devices may relay alarms to the Avaya Proxy Agent using dial-up
(serial) alarming. Av aya Integrated Management is compatible with voice systems, messaging systems,
and call management systems as shown in Table 1

Table 1: Avaya Integrated Management System Compatibility

System Release

DEFINITY R, DEFINITY SI, DEFINITY
CSI, DEFINITY ONE, IP600

S8100 Media Server MultiVantage
S8300 Media Server MultiVantage
S8500 Communication Manager 2.0
S8700 Media Server MultiVantage
INTUITY AUDIX Release 5.1 and later
INTUITY AUDIX LX Release IA 1.0-17.X
DEFINITY AUDIX Release 3.1 or later
Modular Messaging Release 1.1
Multipoint Control Unit (MCU) Release 7.2
S8300 INTUITY AUDIX MultiVantage

.

Release 9, 10 or MultiVantage
(System must be configured for IP administration)

IP600/DEFINITY ONE AUDIX Release 9 or later
INTUITY Interchange 5.1 or later
Call Management System (CMS) Release 8.3 or later
CONVERSANT 7.0 or later

Implementation Guidelines 11
June 2004

Application Environment

Operating Environment

Operating Environment

The Avaya Integrated Management products are listed in Table 2. The table identifies the servers on
which the products are installed and identifies the products that are installed on the Windows Client PC.
The minimum hardware and software requirements of the Windows, Linux, and Solaris servers and the
Windows Client PC are described in Table 3

T able 2: Operating Environment for Avaya Integrated Management Applications

, Table 4, Table 5, and Table 6.

Linux

Product Name

Avaya MultiSite Administration

Avaya Fault and Performance Manager ✓

Network Management System Integration
(NMSI)

Avaya Proxy Agent ✓

Avaya Network Management Console with
System View

Avaya Network Configuration Manager ✓ ✓

Avaya Software Update Manager ✓✓
Avaya SMON

Avaya Address Manager ✓ ✓
Avaya VLAN Manager ✓ ✓
Avaya QoS Manager ✓ ✓
Avaya VoIP Monitoring Manager ✓

Avaya Device Managers

TM

Manager ✓ ✓

Server

✓

Solaris
Server

✓ ✓

✓

Windows
Server

✓

✓

Windows
Client PC

✓

Avaya ATM WAN Survivable Processor
Manager

Avaya Site Administration ✓
Avaya Voice Announcement Manager ✓
Avaya Directory Enabled Management ✓
Avaya Terminal Configuration ✓

12 Implementation Guidelines

✓

June 2004