Avaya Integrated Management Release 2.0 User Manual

Avaya Integrated Management Release 2.0

Enterprise Converged Management and Enhanced Converged Management Installation and Upgrade

555-233-161

December 2003

700287329

Issue 2

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the ti me of printing. H owe ver, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s stan dar d w ar ranty langua ge as w ell as information regarding support for this product, while under warranty, is available through the follo w in g Web site: http://www.avaya.com/support

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an un authorized party (for exampl e, a pers on who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware th at there may be a risk of toll fraud associated w ith your system an d that, if toll fra ud occurs, it can res ult in substantial additio nal charges for your telecommun ications services.

Avaya Fraud I nt ervention

If you suspec t that you are being vi cti miz ed by toll frau d and you ne ed technical as s istance or support, in the United S tates and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

How to Get Help

For additional support telephone nu m bers, go to the Avaya support Web site: http://www.avaya.com/support

• Within the United States, click the Escalation Management link. Then click the appropria te link for the type of support you need.

• Outside the United Stat es , click the Escalation Management link. Then click the International Se rv ice s link that includes telephone numbers for the international Centers of Excellence.

Provid ing Telecommuni cations Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or mal icious access to or us e of) your company's telecommunications equipment by some party.

Your company's “telecommunications equ ipment” includ es both this A vay a prod uct and any other v oi ce/data /vide o equ ipmen t tha t coul d b e accessed via this Avaya produc t (that is, “networked equipment”).

An “outside par ty” is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “maliciou s party” is anyone ( including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (timemultiplexed and/or circuit-based) or as ynchronous (character - , message-, or packet-based) equi pment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (s u ch as, o f intellectual prope rty, financial assets, or toll facility access)

• Eavesdropping (privacy invasi ons to humans )

• Mischief (troubling, but apparently innocuous, tam pering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

. If you are:

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of l os s es to your company (including but not limited to, human /data privacy, intellectual property, material assets, financ ial resources, labor costs, and/or legal costs).

Responsibility for Yo ur Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya ’s customer system administrator, you r telecommunica tions peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and reso urces f r om a va r ie ty of sou r c e s i n c l ud i n g but not lim ited to :

• Installation docume n ts

• System administration documents

• Se cu r ity doc um e n t s

• Hardware-/soft w are-based security tools

• Shared information betwe e n you and your peers

• Telecommunications security experts

To prevent in trusions to your telecommunications equipment, you and your peers should carefull y program and configure:

• Your Avaya-provi ded telec o m mun ic atio n s syst ems and their interfaces

• Y our Avaya-provided software app li cations, as wel l as their underlying hardware/software platforms and interfaces

• Any other equipm ent networked to your Avaya prod ucts

TCP/IP Facilities

Customers may experience differences in product performance, reliability and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television int erference caused by unaut horized modifications of thi s equipment or th e substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. T he cor rection of interference caused by such un aut hor ized mod ifica tion s, su bst itu tion or attac hmen t will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority t o operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3rd Edition

Safety Requir ements for Customer Equipment, ACA Techni cal Standard (TS) 001 - 1997

One or more of the fol lowing Mexican national stan dards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998

The equipment des cribed in this document may contain Class 1 LASER Device(s). These devices comply with the follow ing standards:

• EN 60825-1, Edi tion 1.1, 1998-01

• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices operate within the f ollowing paramet e r s :

• Maximum power output: -5 dBm to -8 dBm

• Center Wavelength: 1310 nm to 1360 nm Luokan 1 Laserlaite Klass 1 Laser Apparat Use of contr ols or adjustment s or performance of procedures other

than those specified herei n may result in hazardous radiation exposures . Contact your Avaya representati ve f or more laser product information.

Electromagnetic Co mpatibilit y (EMC) Standards

This prod uct complies with and conforms to the following international EMC standards and all relevant national deviations:

Limits and Methods of Measur em ent of Radio Inte rference of Informat ion T echnology Equi pm ent, CISPR 22:1997 and EN55022:1998.

Information Technology Equipment – Immunity Cha r acteristics – Limits and Methods of Measur em ent, CISPR 24:1997 and EN55024 :1998, including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radia ted Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Fr equency Magnetic Field IEC 61000-4-8

• Vo ltage Dips and Variations I EC 61000-4-11

• Powerline Harmonics IEC 61000-3-2

• Voltage Fluctuations and Flicker IEC 61000-3-3

Federal Communications Commission Statement Part 15: Note: This equi pment has been tested and found to comply with

the limits for a C lass A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commer ci al en vir onment. Thi s e quipmen t gen erat es, uses, and can radiate radio frequency energy and, if not insta ll ed and used in accordance with the instruction manua l, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to ca use harmful interference in which case the user will be required to correct the interference at his own expense.

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not provide proper answer -supervision signaling is in violation of Part 68 rules. This equipmen t returns ans w er -supervisi on signals t o the public switched network when:

• answ e r e d b y the call ed stat i o n,

• answered by the attendant, or

• routed to a recorded anno uncement that can be administered by

the customer pr emises equipmen t (C PE ) user.

This equip ment returns answer-super vision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Per m issible exce ptions are:

• A call is unans w er ed.

• A busy tone is received.

• A reorder tone is received.

Avaya attests that this registered equipment is capable of providing users access t o in ter state prov ider s of o perat or servi ces th rough the u se of access codes. Modif ication of this equipmen t by call aggregators t o block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

REN Number For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

This equipment complies with Part 68 of the FCC rules. On either the rear or inside the fron t cover of thi s equipment is a label that contains, among other information, t he FCC registration number, and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.

For G350 and G700 Media Gate w ays:

This equipment complies with Part 68 of the FCC rules and the requirement s adopted by the ACTA. On the rear of thi s equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. The digits represented by ## are the ringer equiva lence number (REN) without a decimal point (for example, 03 is a REN of 0.3). If reques ted, this number mus t be provided to th e telephone company.

For all medi a gateways:

The REN is used to determine the quantity of devices that may be connected to the te lepho ne lin e. Excess ive REN s on the telep hon e line may result in devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed 5.0. To be certain of the number of devices t hat may be connect ed to a line, as determin e d by the total REN s, conta ct the lo cal tele pho ne com pan y.

REN is not required for some types of analog or digital facilities.

Means of Connection

Connection of thi s equ ipment to th e tele pho ne netwo r k is show n in t he following tables.

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

Manufacturer’s Port Identifier

Off premises s tation OL13C 9.0F RJ2GX,

DID trunk 02RV2-T 0.0B RJ2GX,

CO trunk 02GS2 0.3A RJ21X

Tie trunk TL31M 9.0F RJ2GX Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.54 4 digital interf a c e 04D U 9 - B N 6.0F RJ48 C ,

120A4 channel service unit 04DU9-DN 6.0Y RJ48C

FIC Code SOC/REN/

A.S. Code

02LS2 0.3A RJ21X

04DU9-IKN 6.0F RJ48C,

04DU9-ISN 6.0F RJ48C,

Network Jacks

RJ21X, RJ11C

RJ21X

RJ48M

For G350 and G 700 Media Gatew ays:

Manufa cturer’s Port Identifier

Ground Start CO trunk 02GS2 1.0A RJ11C DID trunk 02RV2-T AS.0 RJ11C Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digi tal interface 04DU9-BN 6.0Y RJ48C

Basic Rat e Interface 02IS5 6.0F RJ49C

For all media gateways:

If the termin al equipment (for example, the media server or media gateway) causes harm to the tel ephone network, the telephone company will notify you in advance that temporary disconti nuance of service may be required. But if advance notice is not pr actical, the telephone company wi ll notify t he customer as soon as possible. A lso, you will be ad vised of your right to file a compl a int with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modificati ons to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please conta ct t he Technical Service Center at 1-800-242- 2121 or contact your local Avaya repre s entative. If the equipment is causing harm to the telephone net w or k, the telephone company may request that you disconnect the equipment until the problem is resolved.

A plug and jack used to conn ect this equi p ment to the pr emises wir ing and telephone network mus t comply with th e a pplicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible mo dular jack that is also compliant . It is recommended that repairs be performed by Avaya certifi ed technicians.

The equipment cannot be used on public coin phone servic e pr ovided by the telephone company. Connection to party line ser vice is subject to state tariffs. Contact the state public utility commiss ion, public service commission or corporation commission for information.

This equip ment, if it uses a tele phone receiver, is hearing aid compatible.

FIC Code SOC/REN/

A.S. Code

04DU9-DN 6.0Y RJ48C 04DU9-IKN 6.0Y RJ48C 04DU9-ISN 6.0Y RJ48C

Network Jacks

Declaratio ns of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)

Avaya Inc. in the United St ates of America hereby certifies that the equipment described in th is document and bearing a TIA TSB-1 68 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Ter m inal Attachments ( A CTA) adopted technical cr iteria.

Avaya further asserts that Avaya handset-equipped terminal equipment described in th is document compl ies with Paragr aph

68.316 of the FCC Rules and Regulations defining Hearing Aid Compatib ili ty a nd is deem e d comp a tib le wit h hear in g aid s.

Copies of SDoCs s igned by the Responsible Party in the U. S. can be obtained by contacting your local sales repr es entative and are available on the following Web site: http://www.avaya.com/support

All Avaya media se r vers and media gateways are compliant w ith FCC Part 68, but many have been registered w it h the FCC before the SDoC process was available. A lis t of all Avaya registe red products may be found at: http://www.part68.org as manufacturer.

European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this docu ment bearing the “CE” (Conformité Eu ropeénne) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive ( 89/3 36/E EC) an d Low Voltage Di rect ive (73/ 23/EE C). T his equipment has been certified to meet CTR3 Basic Rate Interface (BRI) and CTR4 Pri m ar y Rate Interface (PRI) and subsets thereof in CTR12 and CTR13, as applicable.

Copies of these Decl arations of Conformity (DoCs) can be obtained by contacting your local sale s representative and are available on the following Web site: http://www.avaya.com/support

Japan

This is a Class A product based on the standard of the V oluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case , t he user may be required to take corrective actions.

by conduc ting a s earch using “ Avaya”

Canadian Dep art ment of Communications (DOC) Interference Information

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada. This equipm ent meets the applicable Industry C anada Terminal

Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declarati on of Conformity indicating that Industry Canada techni cal specific ations were met. It does not imply t hat Industry Canada approved t he equipment.

To order copies of th is and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701 F A X 1.800.457. 1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attentio n: Avaya Accou nt Ma n age me nt E-mail: t otalware@gwsmail.com For the most current versions of documentation, go to the Avaya

support Web site: http://www.avaya.com/support

Chapter 1 — Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Support Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Avaya Technology and Consulting (ATAC) . . . . . . . . . . . . . . . . 2

Avaya Remote Network Integration Services (RNIS) . . . . . . . . . 2

Avaya Technical Service Organization (TSO) . . . . . . . . . . . . . . . 2

Avaya Network Management Software Systems Support Group

(NMSSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Avaya Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

How to Access Books on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Tell Us What You Think! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2 — Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Enterprise Converged Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Enhanced Converged Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Integrated Management Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Avaya SMON Manager L i cen s e K ey . . . . . . . . . . . . . . . . . . . . . . 8

HP OpenView Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 3 — Windows Server Installation . . . . . . . . . . . . . . . . . . . . 11

Windows Server CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Windows Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing the Windows Ser ver Products . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 4 — Windows Client Installation . . . . . . . . . . . . . . . . . . . . . 17

Windows Client CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Windows Client PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the Windows Cli ent Products . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 5 — Avaya Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . 23

About Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Launching Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Licensing Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installation and Upgrade v

Table of Contents

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

vi Installation and Upgrade

Introduction

Purpose

The purpose of this book is to provide the follo wing inf ormation:

• Hardware and software requirements for Microsoft® Windows® servers and Windows c lient PCs.

• Pre-installation tasks that must be completed prior to installation.

• Procedures to install the products in the Enterprise Converged Management and Enhanced Converged Management offers. If any of the products included in these offers are already installed on your syste m, thos e products will be upgraded during this insta lla tion.

Prerequisites

System administrator s who install the Integrated Management Enterprise Converged Management and Enhanced Converged Management software should be experienced in installing software on Windows operating systems in a converged network environment.

Intended Audience

This book is written for syst em administrators who are responsible for installing software on Windows servers.

Conventions Used in This Book

The following typographi cal conventions are used:

• Bold type is used to indicate information that you t ype, buttons in a window, and the Enter ke y on the keyboard. It is also used for emphasis.

• Courier font is used for any information that the computer screen displays.

• Arrows indicate options that you select from cascading menus; for example, “Selec t File > Open” means choose the “Open” option from the “File” menu.

Installation and Upgrade 1

Support Resources

Avaya provides a variety of planning, consulting, and technical services. The following sections describe the resources and services that are available.

Avaya Techn ology and Consulting (ATAC)

A vaya Technology and Consulting (ATAC) works with client teams to develop detailed solutions for connectivity to Avaya Communication Manager solutions. The ATAC also designs network configurations.

Avaya Remote Network Integration Services (RNIS)

A vaya Remote Network Integration Ser vices (RNIS) offers customer s the following services:

• Platform readiness verification

• Remote implementation and installation

• Network management server configuration

• Customer acceptance verification

• Cust o m on- s ite serv ices

The RNIS provides support on a contract basis. You can purchase various implementation offers from RNIS in Tampa, Florida. See Table 1-1 on page 3 for contact info rm at i on.

RNIS does not handle technical suppo rt questions on Avaya Integrated Management insta llations from customers who do not purchase a contract.

Avaya Technical Service Organization (TSO)

The Avaya Technical Service Organization (TSO) provides support to the Avaya Integrated Management client teams, fie ld tec hnicians, and customers. The TSO will bil l customers f or suppor t on a time and materials basis if the following conditions exist:

• Customers do not provide remote access.

• Customers do not have a current maintenance agreement .

• Customers do not procure and install the required systems and software as defined in the Integrated Management Services Support Plan.

• Customers request support that is outside the purchase agreement.

The TSO does not support hardware or software that customers purchase from third-party ve ndors.

2 Installation and Upgrade

Introduction

Avaya Network Managemen t Software Systems Support Group (NMSSS)

The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay , F lorida answers customer calls about products in Avaya Integrated Management. NMSSS will either answer your questions directly or connect you with an associate who can answer questions about the produc ts.

Avaya Contact Information

T able 1-1 and Table 1-2 provide contact information that you may use if you ne ed assistance du ring the

process of installing an d setting up Avaya Integrated Management.

Table 1-1. Customer-Accessible Resources

Resource Contact Informati on

Avaya Support Center http://www. avaya.com/support Network Management

Software Systems Support (NMSSS)

Remote Network Integration Services (RN I S)

Toll Fraud Intervention +1 800 643-2353, prompt 1

Resource Contact Informati on

Avaya System Management Support

Avaya Technology and Consulting (ATAC)

Remote Network Integration Services (RN I S)

Integrated Management Services Support Plan

+1 800 237-0016

+1 800 730-9108, prompt 3 http://www1.avaya.com/enterprise/brochures/svc1369.pdf

Table 1-2. Avaya Internal Resour ces

http://aem-support.dr.avaya.com

+1 888 297-4700, prompt 2,6

http://forum.avaya.com

http://associate2.avaya.com/sales_ market/products/data-implementation-services/

http://associate2.avaya.com/solution/support_plans/#Enterprise

(requires a password)

AIM001 Form http://associate2.avaya.com/sales_

market/products/data-implementation-services

Click Avaya Integrated Management Configuration Request Form #1.

Installation and Upgrade 3

Product Documentation

The configuration books for all of the Avaya Integrated Management products are available on the A vaya Integrated Management Home Page. The configuration books provide tasks that must be completed after the products are installed.

The latest version of installation, configuration, and other user books for products includ ed in the A vaya Int egrate d Management of fers are avail able fr om the Avaya Support Web site . The lates t versi on of this book is a lso available. To view or download these books from the Web, you must have access to the Internet, an Internet browser, and Adobe Acrobat Reader, version 5.0 or later. Adobe Acrobat Reader is provided on the W indows Server CD and is also available from http://www.adobe.com. See

“How to Access Books on the Web” for instructions on how to view or download these books.

How to Access Books on the Web

T o view or download books before the products are inst alled, follow these steps:

1. Access http://www.avaya.com/support.

2. In the left column, click System and Network Management.

3. Scroll to Integrated Manage ment, locate the pr oduct name, and c lick t he link corre spondi ng to

the software release to display a list of available books for that product.

T o view or download books after the products are inst alled, follow these steps:

1. Use your Web browser to go to the Integrated Management Home Page.

2. In the left column, click User Documents.

3. At the User Documents page, scroll to the produc t name and click the book title.

4 Installation and Upgrade

+ 22 hidden pages