Avaya Integrated Management Release 2.0 User Manual

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Avaya Integrated Management Release 2.0

Enterprise Converged Management and Enhanced Converged Management Installation and Upgrade

555-233-161

December 2003

700287329

Issue 2

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the ti me of printing. H owe ver, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s stan dar d w ar ranty langua ge as w ell as information regarding support for this product, while under warranty, is available through the follo w in g Web site: http://www.avaya.com/support

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an un authorized party (for exampl e, a pers on who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware th at there may be a risk of toll fraud associated w ith your system an d that, if toll fra ud occurs, it can res ult in substantial additio nal charges for your telecommun ications services.

Avaya Fraud I nt ervention

If you suspec t that you are being vi cti miz ed by toll frau d and you ne ed technical as s istance or support, in the United S tates and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

How to Get Help

For additional support telephone nu m bers, go to the Avaya support Web site: http://www.avaya.com/support

• Within the United States, click the Escalation Management link. Then click the appropria te link for the type of support you need.

• Outside the United Stat es , click the Escalation Management link. Then click the International Se rv ice s link that includes telephone numbers for the international Centers of Excellence.

Provid ing Telecommuni cations Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or mal icious access to or us e of) your company's telecommunications equipment by some party.

Your company's “telecommunications equ ipment” includ es both this A vay a prod uct and any other v oi ce/data /vide o equ ipmen t tha t coul d b e accessed via this Avaya produc t (that is, “networked equipment”).

An “outside par ty” is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “maliciou s party” is anyone ( including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (timemultiplexed and/or circuit-based) or as ynchronous (character - , message-, or packet-based) equi pment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (s u ch as, o f intellectual prope rty, financial assets, or toll facility access)

• Eavesdropping (privacy invasi ons to humans )

• Mischief (troubling, but apparently innocuous, tam pering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

. If you are:

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of l os s es to your company (including but not limited to, human /data privacy, intellectual property, material assets, financ ial resources, labor costs, and/or legal costs).

Responsibility for Yo ur Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya ’s customer system administrator, you r telecommunica tions peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and reso urces f r om a va r ie ty of sou r c e s i n c l ud i n g but not lim ited to :

• Installation docume n ts

• System administration documents

• Se cu r ity doc um e n t s

• Hardware-/soft w are-based security tools

• Shared information betwe e n you and your peers

• Telecommunications security experts

To prevent in trusions to your telecommunications equipment, you and your peers should carefull y program and configure:

• Your Avaya-provi ded telec o m mun ic atio n s syst ems and their interfaces

• Y our Avaya-provided software app li cations, as wel l as their underlying hardware/software platforms and interfaces

• Any other equipm ent networked to your Avaya prod ucts

TCP/IP Facilities

Customers may experience differences in product performance, reliability and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television int erference caused by unaut horized modifications of thi s equipment or th e substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. T he cor rection of interference caused by such un aut hor ized mod ifica tion s, su bst itu tion or attac hmen t will be the responsibility of the user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority t o operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3rd Edition

Safety Requir ements for Customer Equipment, ACA Techni cal Standard (TS) 001 - 1997

One or more of the fol lowing Mexican national stan dards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998

The equipment des cribed in this document may contain Class 1 LASER Device(s). These devices comply with the follow ing standards:

• EN 60825-1, Edi tion 1.1, 1998-01

• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices operate within the f ollowing paramet e r s :

• Maximum power output: -5 dBm to -8 dBm

• Center Wavelength: 1310 nm to 1360 nm Luokan 1 Laserlaite Klass 1 Laser Apparat Use of contr ols or adjustment s or performance of procedures other

than those specified herei n may result in hazardous radiation exposures . Contact your Avaya representati ve f or more laser product information.

Electromagnetic Co mpatibilit y (EMC) Standards

This prod uct complies with and conforms to the following international EMC standards and all relevant national deviations:

Limits and Methods of Measur em ent of Radio Inte rference of Informat ion T echnology Equi pm ent, CISPR 22:1997 and EN55022:1998.

Information Technology Equipment – Immunity Cha r acteristics – Limits and Methods of Measur em ent, CISPR 24:1997 and EN55024 :1998, including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radia ted Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Fr equency Magnetic Field IEC 61000-4-8

• Vo ltage Dips and Variations I EC 61000-4-11

• Powerline Harmonics IEC 61000-3-2

• Voltage Fluctuations and Flicker IEC 61000-3-3

Federal Communications Commission Statement Part 15: Note: This equi pment has been tested and found to comply with

the limits for a C lass A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commer ci al en vir onment. Thi s e quipmen t gen erat es, uses, and can radiate radio frequency energy and, if not insta ll ed and used in accordance with the instruction manua l, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to ca use harmful interference in which case the user will be required to correct the interference at his own expense.

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not provide proper answer -supervision signaling is in violation of Part 68 rules. This equipmen t returns ans w er -supervisi on signals t o the public switched network when:

• answ e r e d b y the call ed stat i o n,

• answered by the attendant, or

• routed to a recorded anno uncement that can be administered by

the customer pr emises equipmen t (C PE ) user.

This equip ment returns answer-super vision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Per m issible exce ptions are:

• A call is unans w er ed.

• A busy tone is received.

• A reorder tone is received.

Avaya attests that this registered equipment is capable of providing users access t o in ter state prov ider s of o perat or servi ces th rough the u se of access codes. Modif ication of this equipmen t by call aggregators t o block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

REN Number For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

This equipment complies with Part 68 of the FCC rules. On either the rear or inside the fron t cover of thi s equipment is a label that contains, among other information, t he FCC registration number, and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.

For G350 and G700 Media Gate w ays:

This equipment complies with Part 68 of the FCC rules and the requirement s adopted by the ACTA. On the rear of thi s equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. The digits represented by ## are the ringer equiva lence number (REN) without a decimal point (for example, 03 is a REN of 0.3). If reques ted, this number mus t be provided to th e telephone company.

For all medi a gateways:

The REN is used to determine the quantity of devices that may be connected to the te lepho ne lin e. Excess ive REN s on the telep hon e line may result in devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed 5.0. To be certain of the number of devices t hat may be connect ed to a line, as determin e d by the total REN s, conta ct the lo cal tele pho ne com pan y.

REN is not required for some types of analog or digital facilities.

Means of Connection

Connection of thi s equ ipment to th e tele pho ne netwo r k is show n in t he following tables.

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

Manufacturer’s Port Identifier

Off premises s tation OL13C 9.0F RJ2GX,

DID trunk 02RV2-T 0.0B RJ2GX,

CO trunk 02GS2 0.3A RJ21X

Tie trunk TL31M 9.0F RJ2GX Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.54 4 digital interf a c e 04D U 9 - B N 6.0F RJ48 C ,

120A4 channel service unit 04DU9-DN 6.0Y RJ48C

FIC Code SOC/REN/

A.S. Code

02LS2 0.3A RJ21X

04DU9-IKN 6.0F RJ48C,

04DU9-ISN 6.0F RJ48C,

Network Jacks

RJ21X, RJ11C

RJ21X

RJ48M

For G350 and G 700 Media Gatew ays:

Manufa cturer’s Port Identifier

Ground Start CO trunk 02GS2 1.0A RJ11C DID trunk 02RV2-T AS.0 RJ11C Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digi tal interface 04DU9-BN 6.0Y RJ48C

Basic Rat e Interface 02IS5 6.0F RJ49C

For all media gateways:

If the termin al equipment (for example, the media server or media gateway) causes harm to the tel ephone network, the telephone company will notify you in advance that temporary disconti nuance of service may be required. But if advance notice is not pr actical, the telephone company wi ll notify t he customer as soon as possible. A lso, you will be ad vised of your right to file a compl a int with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modificati ons to maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty information, please conta ct t he Technical Service Center at 1-800-242- 2121 or contact your local Avaya repre s entative. If the equipment is causing harm to the telephone net w or k, the telephone company may request that you disconnect the equipment until the problem is resolved.

A plug and jack used to conn ect this equi p ment to the pr emises wir ing and telephone network mus t comply with th e a pplicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible mo dular jack that is also compliant . It is recommended that repairs be performed by Avaya certifi ed technicians.

The equipment cannot be used on public coin phone servic e pr ovided by the telephone company. Connection to party line ser vice is subject to state tariffs. Contact the state public utility commiss ion, public service commission or corporation commission for information.

This equip ment, if it uses a tele phone receiver, is hearing aid compatible.

FIC Code SOC/REN/

A.S. Code

04DU9-DN 6.0Y RJ48C 04DU9-IKN 6.0Y RJ48C 04DU9-ISN 6.0Y RJ48C

Network Jacks

Declaratio ns of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)

Avaya Inc. in the United St ates of America hereby certifies that the equipment described in th is document and bearing a TIA TSB-1 68 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Ter m inal Attachments ( A CTA) adopted technical cr iteria.

Avaya further asserts that Avaya handset-equipped terminal equipment described in th is document compl ies with Paragr aph

68.316 of the FCC Rules and Regulations defining Hearing Aid Compatib ili ty a nd is deem e d comp a tib le wit h hear in g aid s.

Copies of SDoCs s igned by the Responsible Party in the U. S. can be obtained by contacting your local sales repr es entative and are available on the following Web site: http://www.avaya.com/support

All Avaya media se r vers and media gateways are compliant w ith FCC Part 68, but many have been registered w it h the FCC before the SDoC process was available. A lis t of all Avaya registe red products may be found at: http://www.part68.org as manufacturer.

European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this docu ment bearing the “CE” (Conformité Eu ropeénne) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive ( 89/3 36/E EC) an d Low Voltage Di rect ive (73/ 23/EE C). T his equipment has been certified to meet CTR3 Basic Rate Interface (BRI) and CTR4 Pri m ar y Rate Interface (PRI) and subsets thereof in CTR12 and CTR13, as applicable.

Copies of these Decl arations of Conformity (DoCs) can be obtained by contacting your local sale s representative and are available on the following Web site: http://www.avaya.com/support

Japan

This is a Class A product based on the standard of the V oluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case , t he user may be required to take corrective actions.

by conduc ting a s earch using “ Avaya”

Canadian Dep art ment of Communications (DOC) Interference Information

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada. This equipm ent meets the applicable Industry C anada Terminal

Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declarati on of Conformity indicating that Industry Canada techni cal specific ations were met. It does not imply t hat Industry Canada approved t he equipment.

To order copies of th is and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701 F A X 1.800.457. 1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attentio n: Avaya Accou nt Ma n age me nt E-mail: t otalware@gwsmail.com For the most current versions of documentation, go to the Avaya

support Web site: http://www.avaya.com/support

Chapter 1 — Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Support Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Avaya Technology and Consulting (ATAC) . . . . . . . . . . . . . . . . 2

Avaya Remote Network Integration Services (RNIS) . . . . . . . . . 2

Avaya Technical Service Organization (TSO) . . . . . . . . . . . . . . . 2

Avaya Network Management Software Systems Support Group

(NMSSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Avaya Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

How to Access Books on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Tell Us What You Think! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2 — Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Enterprise Converged Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Enhanced Converged Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Integrated Management Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Avaya SMON Manager L i cen s e K ey . . . . . . . . . . . . . . . . . . . . . . 8

HP OpenView Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 3 — Windows Server Installation . . . . . . . . . . . . . . . . . . . . 11

Windows Server CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Windows Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing the Windows Ser ver Products . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 4 — Windows Client Installation . . . . . . . . . . . . . . . . . . . . . 17

Windows Client CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Windows Client PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the Windows Cli ent Products . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 5 — Avaya Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . 23

About Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Launching Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Licensing Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installation and Upgrade v

Table of Contents

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

vi Installation and Upgrade

Introduction

Purpose

The purpose of this book is to provide the follo wing inf ormation:

• Hardware and software requirements for Microsoft® Windows® servers and Windows c lient PCs.

• Pre-installation tasks that must be completed prior to installation.

• Procedures to install the products in the Enterprise Converged Management and Enhanced Converged Management offers. If any of the products included in these offers are already installed on your syste m, thos e products will be upgraded during this insta lla tion.

Prerequisites

System administrator s who install the Integrated Management Enterprise Converged Management and Enhanced Converged Management software should be experienced in installing software on Windows operating systems in a converged network environment.

Intended Audience

This book is written for syst em administrators who are responsible for installing software on Windows servers.

Conventions Used in This Book

The following typographi cal conventions are used:

• Bold type is used to indicate information that you t ype, buttons in a window, and the Enter ke y on the keyboard. It is also used for emphasis.

• Courier font is used for any information that the computer screen displays.

• Arrows indicate options that you select from cascading menus; for example, “Selec t File > Open” means choose the “Open” option from the “File” menu.

Installation and Upgrade 1

Support Resources

Avaya provides a variety of planning, consulting, and technical services. The following sections describe the resources and services that are available.

Avaya Techn ology and Consulting (ATAC)

A vaya Technology and Consulting (ATAC) works with client teams to develop detailed solutions for connectivity to Avaya Communication Manager solutions. The ATAC also designs network configurations.

Avaya Remote Network Integration Services (RNIS)

A vaya Remote Network Integration Ser vices (RNIS) offers customer s the following services:

• Platform readiness verification

• Remote implementation and installation

• Network management server configuration

• Customer acceptance verification

• Cust o m on- s ite serv ices

The RNIS provides support on a contract basis. You can purchase various implementation offers from RNIS in Tampa, Florida. See Table 1-1 on page 3 for contact info rm at i on.

RNIS does not handle technical suppo rt questions on Avaya Integrated Management insta llations from customers who do not purchase a contract.

Avaya Technical Service Organization (TSO)

The Avaya Technical Service Organization (TSO) provides support to the Avaya Integrated Management client teams, fie ld tec hnicians, and customers. The TSO will bil l customers f or suppor t on a time and materials basis if the following conditions exist:

• Customers do not provide remote access.

• Customers do not have a current maintenance agreement .

• Customers do not procure and install the required systems and software as defined in the Integrated Management Services Support Plan.

• Customers request support that is outside the purchase agreement.

The TSO does not support hardware or software that customers purchase from third-party ve ndors.

2 Installation and Upgrade

Introduction

Avaya Network Managemen t Software Systems Support Group (NMSSS)

The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay , F lorida answers customer calls about products in Avaya Integrated Management. NMSSS will either answer your questions directly or connect you with an associate who can answer questions about the produc ts.

Avaya Contact Information

T able 1-1 and Table 1-2 provide contact information that you may use if you ne ed assistance du ring the

process of installing an d setting up Avaya Integrated Management.

Table 1-1. Customer-Accessible Resources

Resource Contact Informati on

Avaya Support Center http://www. avaya.com/support Network Management

Software Systems Support (NMSSS)

Remote Network Integration Services (RN I S)

Toll Fraud Intervention +1 800 643-2353, prompt 1

Resource Contact Informati on

Avaya System Management Support

Avaya Technology and Consulting (ATAC)

Remote Network Integration Services (RN I S)

Integrated Management Services Support Plan

+1 800 237-0016

+1 800 730-9108, prompt 3 http://www1.avaya.com/enterprise/brochures/svc1369.pdf

Table 1-2. Avaya Internal Resour ces

http://aem-support.dr.avaya.com

+1 888 297-4700, prompt 2,6

http://forum.avaya.com

http://associate2.avaya.com/sales_ market/products/data-implementation-services/

http://associate2.avaya.com/solution/support_plans/#Enterprise

(requires a password)

AIM001 Form http://associate2.avaya.com/sales_

market/products/data-implementation-services

Click Avaya Integrated Management Configuration Request Form #1.

Installation and Upgrade 3

Product Documentation

The configuration books for all of the Avaya Integrated Management products are available on the A vaya Integrated Management Home Page. The configuration books provide tasks that must be completed after the products are installed.

The latest version of installation, configuration, and other user books for products includ ed in the A vaya Int egrate d Management of fers are avail able fr om the Avaya Support Web site . The lates t versi on of this book is a lso available. To view or download these books from the Web, you must have access to the Internet, an Internet browser, and Adobe Acrobat Reader, version 5.0 or later. Adobe Acrobat Reader is provided on the W indows Server CD and is also available from http://www.adobe.com. See

“How to Access Books on the Web” for instructions on how to view or download these books.

How to Access Books on the Web

T o view or download books before the products are inst alled, follow these steps:

1. Access http://www.avaya.com/support.

2. In the left column, click System and Network Management.

3. Scroll to Integrated Manage ment, locate the pr oduct name, and c lick t he link corre spondi ng to

the software release to display a list of available books for that product.

T o view or download books after the products are inst alled, follow these steps:

1. Use your Web browser to go to the Integrated Management Home Page.

2. In the left column, click User Documents.

3. At the User Documents page, scroll to the produc t name and click the book title.

4 Installation and Upgrade

Introduction

Tell Us What You Think!

Let us know how this book measured up to your expectations. Your opinions are crucial to helping us meet your needs! Send us your comments by mail, fax, or e-mail as follows:

Mail Avaya Inc.

A vaya Integrated Management Documenta tion Team Room 3C-313 307 Middletown Lincroft Rd. Lincroft, NJ 07738 USA

Fax: A vaya Integrated Management Documenta tion Team

+ 1 732 852-2469 E-mail: document@avaya.com Subject: Avaya Integrated Management Documentation Team

Installation and Upgrade 5

Tell Us What You Think!

6 Installation and Upgrade

Overview

Enterprise Converge d Management

Enterprise Converged Management is a Windows solution for Avaya Integrated Management. It is designed for small-to- medium size networks that run Wi ndows platforms. It provides a complete converged solut ion that helps you manage your network through a common web-based user inte rface. The System V iew provides the abili ty to see your whole voice syste m structure and hierarchy. With this offer, you can administer and manage Avaya voice systems and Ava ya networ k switches. The Enterprise off er is for one A vaya Communication Manager and provides one user lic ense for Ava ya Communication Manager administration. A 90- day trial versi on of A vaya VoIP Monitoring Manage r is provided.

Enterprise Converged Management is provided on the following two CDs:

• Windows Enterprise Server CD (includes 90-day trial versi on of Avaya VoIP Monitoring Manager)

• Windows Client CD

T able 2-1 on page 8 lists the Integrated Manageme nt prod ucts that are provided in this off er.

Enhanced Converged Management

Like the Enterprise off er, Enhanced Converged Management is a Windows® solution for Avaya Integrated Management. It is designed for small-to- medium size networ ks that run W i ndows platf orms. It provides a complete converged solution that helps you manage your networ k through a common web-based user interface. The System View provides the ability to see your whole voice system structure and hierarc hy. With this offer, you can administer Avaya voice systems, Avaya network switches, and IP endpoints; monitor the quality of data transmissions over the network; and set up and manage the rules for quality of service parameters. The Enhanced offer is for multiple Avaya Communication Managers and provides f ive user licenses for Avaya Communication Manager administration. I n addition to th e products pr ovid ed in the Enterpr ise off er , the Enhan ced offe r provi des the full version of Avaya VoIP Monitoring Manager.

Enhanced Converged Management is provided on the following two CDs:

• Windows Server CD

• Windows Client CD

T able 2-1 on page 8 lists the Integrated Manageme nt prod ucts that are provided in this off er.

Installation and Upgrade 7

Integrated Ma n a gement Products

Integrated Management Produc ts

The Integrated Management produc ts provided in the Enterprise Converged Management and Enhanced Converged Management offers are listed in Table 2-1.

Table 2-1. Products on each CD

Enterprise Converged

Management

Windows

Product Name

Avaya Network Management Console with System View

Avaya Site Administrati on Avaya Voice Announcement Manager Avaya Device Managers A vaya Network Configuration Manag er Avaya Software Update Manager Avaya Address Manager Avaya VLAN Manager Avaya QoS Manager Avaya VoIP Monitoring Manager Avaya SMONTM Manager6 Network Management System

Integration (NMSI)

1. Th e Consol e with Syst em V iew is not ava ilab le whe n HP Open Vie w is insta lle d on th e Wind ow s server.

2. Enterprise off e r provides one user license for Av aya Communication Manager administration.

3. Enhanced offer provides five user licenses for Avaya Communication Mana ger administration.

4. The Windows Client CD for the Enterprise offer contains a trial version of VoIP Monitoring Manager. The trial version installs the client and server components that al low you to previ ew the product for 90 days.

5. The Windows C li ent CD for the Enhanced of fer contai ns both the V oIP Monitoring Manager 90-day trial versi on and the VoIP Monitoring Manager client component. You should install the client component only if the server component is installed on the Windows server.

6. SMON Manager 90-d ay t ria l ver sion. Cus tomer s can pu rchas e a li cen se key to fully act ivat e the S MON Mana ger bey ond th e 90-d ay trial period.

7. NMSI for Windows is only available in the Advanced C onverged Manage ment offer. Th is C D is s hipped in both t he A dvanced Converged Managment and Enhanced Converged Management of fers. For the Enhanced offer, skip this option.

Server



     



Windows

Client



Enhanced Converged

Management

Windows

Server



       

N/A

Windows

Client



Avaya SMON Manager License Key

Customers have the option of purchasing the SMON Manager license ke y. This key is required to full y activate the SMON Manager beyond the 90-day trial period. The license key is available as an add-on option for the Enterprise Conv erged Management, Enhanced Converged Management, and Advanced Converged Management offers.

8 Installation and Upgrade

Overview

HP OpenView Integration

For both the Enterprise Conver ged Management and Enhanced Converge d Management of fers, the Network Management applications can integrate with HP OpenView on the Windows server. HP OpenView must be installed on the server before the Network Management applications are instal led.

HP OpenV iew is not included in any of the Integrated Management offers. Customers must purchase and maintain HP OpenV iew separately. Avaya Services does not support HP OpenV iew or other third party products.

Pre-Installation Tasks

Before installing Avaya Integrated Management products, you must complete the following pre-installation tasks.

1. Check the minimum hardware and software requirements for the following:

• Windows server (see ‘‘ Windows Server Require ments’’ on page 12).

• Windows client PC (see “Windows Client PC Requirements” on page 18).

2. Check that all previous sequ ent i a l upgrades and/or major releases were insta lled before

installing this release. If the wizard detects a software upgrade tha t is not sequentia l, the wizard will stop and display a message to install the skipped releases. The wizard will then abort the installation.

3. Carefully review Avaya Integrated Management Planning and Implementation, document

number 555-233-680. This document is available from the Avaya Support Web site (se e “How

to Access Books on the Web” on page 5). This document des cribes server configurati on

requirements and provides pre-installation forms that must be completed before you begin installing the Avaya Integrated Management products. The pre-installation forms contain information that you will ne ed to install the products, such as IP addresses, server domain names, and port addresses.

4. HP OpenView (Optional). If you plan to run HP OpenV i ew, you must install HP OpenV iew on the Windows se rver before you install the Network Management applications. When HP OpenView is present, the Network Management Console with System View is not available, and HP OpenView acts as the launch point for the applications and device managers.

Note: HP OpenView is not included in any of the Integrated Management offers.

Customers mu st purchase and maintain HP OpenView separate ly. Avaya Ser vices does not support HP OpenV iew or other third party products.

5. Carefully review this entire book before you st art the install ations on the server s and client PCs.

Installation and Upgrade 9

Pre-Installation Tasks

10 Installation and Upgrade

Windows Server Installation

Windows Ser ver CD

The products provided on the W indows Enterprise Server CD are the same as those provided on the Windows Serve r CD that comes with the Enhanced offer, except VoIP Monitoring Manager is not included on the Enterprise CD.

The Windows Server CD contains the following Integrated Management products:

• Network Management applications: — Ava ya Network Management Console with System View — Avaya Network Configuration Mana ger — Ava ya Software Update Manager — Avaya SMON Manager (90-day trial) – Customers can purchase the license key to activate

the SMON Manager beyond the 90-day trial. — A vaya Address Manager — A vaya VLAN Manager — A vaya QoS Manager — A vaya VoIP Monitoring Manager (not include d on Windows Enterprise Server CD)

• A vaya Device Managers

• Network Management System Integration (NMSI) for Windows (integrates Avaya Fault and Performance Manager with HP OpenView)

The Windows Serv er CD al s o cont ai ns th e follo w ing co m p one nts :

• A vaya In tegrated Management Home Page

•Java

• Apach e 2 Web Server

• Adobe Acrobat Reader (required to view documents)

Runtime Environment

Installation and Upgrade 11

Windows Server Requirements

Table 3-1 provides the minimum requirements for the Windows server.

Table 3-1. Windows Server Requirements

Component Recommended Comments

Operating system Microsoft Windows 2000 server

Processor 1.3 GHz Pentium

Hard Drive 40 GB Memory 1.5 GB RAM Network Connectivity TCP/IP 100 Mbit Network Card Modem 56K modem for remote access

4 1.3 GHz Pentium 3 is acceptable. A

maximum of two processors is supported.

CD-ROM Drive Required Needed for installation. Extra Software Anti-virus software

pcAnywhere

W eb Browser Internet Explorer 6.0 Needed for acc ess to the Integr ated

Network Management System

HP OpenV iew 6.4 for Windows Optional. HP OpenView 6.2 for

Required for Avaya support. pcAnywhere is needed for remote access by Avaya Services.

Management Home Page and web-based clients.

Windows is also suppor ted. HP OpenView is not included on the Windows ser ver CD. Customers must purchase, install, and maintain H P Op enView. Avay a Services does not support HP OpenView in any Integrated Management offer.

12 Installation and Upgrade

Windows Server Installation

Installing the Windows Server Products

The procedure to install or to upgra de the Avaya Integrated Management products on the Windows server is generally the same. I f an earlier release of an Integra ted Management product on the W ind ows Server CD is already installe d on the server, you are given the option to uninstall it prior to installing the current release.

1. Ask all users to log off the system.

2. Close all open windows and applications.

3. Insert the Avaya Integrated Management 2.0, Windows Server CD into the CD-R OM drive.

The Avaya Integrated Management Windows Server window appears. It provides a main menu.

Note: Install Acrobat Reader if it is not alr eady installed on the computer.

4. Click Install Java Runtime Environment (Required) .

The License Agreement dialog box appe ars. Note: Java Runtime Environment (JRE) is r equired for a new computer that does not have

JRE already installed. If you select this option and the installation wizard detects JRE, the wizard displays a message that JRE is alr eady inst alled and abort s the JRE ins talla tion. G o to Step 10.

5. Read the license agreement. If you accept the license agreement, click I accept the terms in the license agreement, and then click the Next button.

Note: You must accept the terms of the license agreement in order to continue with the

installation.

The Setup Type dialog box appears.

6. You are required to install the JRE version on this CD in order to run the Integrated Management product s. Howe ver, to avoid conflicts with other installe d JRE versions, yo u need to turn off this version as the default. Therefore, select the Custom option, and then click the Next button.

The Custom Setup dialog box appears.

7. Make sure Java 2 Runtime Environment is selected, and then cl ick the Next button. The Browser Registration dia log box appears. Microsoft Internet Explorer and, if present on

your PC, Netscape 6 or later will appear with ch ec k marks .

8. Click the Microsoft Internet Explorer check box to deselect this option (and Netscape 6 or later, if present) and then click the Next button. Leaving these options checked can potentially

prevent other applica tions from launching properly. The JRE software is installe d. A messag e box shows the status of the installation. When the installation is complete, the InstallShield Wizard Completed dialog box appears.

Installation and Upgrade 13

Installing the Windows Server Products

9. Click the Finish button. The Avaya Integrated Management Windows Server window appear s.

10. Click Insta ll Server Products. The Welcome dialog box appears.

11. Click the Next button. The Information dialog box appea rs.

12. Click the Next button. The Avaya License Types dialog box appears.

13. Read the licen se types . To accept the license types , clic k the Yes button. Note: You must accept the terms of the license types in order to continue with the

installation.

The Apache License Agreement dialog box appears.

14. Read the licen se agreement. To accept the license agreem en t , clic k the Yes button. The Choose Destination Location dialog box appears. By default, the files will be installed in

c:\Program Files\Avaya.

15. Perform one of the following steps:

• To install the files in the default folder, click the Next button.

• To change the folder where the files will be installed, click the Change button, specify the

folder you want to use, and then click the Next button.

The Select Components dialog box appea rs. This dialog box displays the applications and components you can install.

Note: Apache2, Required Components, and Home Page are grayed out. This indicates that

the wizard automatically installs the required components. They cannot be deselected.

16. Make sure the applications you want to insta ll are selected, and then click the Next button. A dialog box appears stating that you ne ed to disable IIS to continue the installat ion.

17. Click the Yes button to disable IIS. The Apache HTTP Server Information dialog box appears.

18. Enter the following information:

•In the Network field, enter the network name.

•In the Server field, enter the server IP address.

•In the Administrator’s e-mail field, enter the e-mail address of the administrator. This

allows the system to notify the administrator if problems occur during the Apache installation.

14 Installation and Upgrade

Windows Server Installation

19. Click the Next button. The Enter Integrated Manage ment Home Page Serve r IP Address dialog box appears.

20. Enter the IP address of the Integrated Management Home Page server, and click the Next button.

• If HP OpenView is already insta lled on the ser ver , the I nst allation M ode dia log box a ppea rs.

Perform one of the following steps: — If you do not plan to run HP OpenView, select Network Management in Standalone

Mode (default), and then click the Next button. The Enter Network Management Server IP Address dialog box appears . Go to Step 21.

— If you plan to run HP OpenView, select Network Management in HP OpenView

mode, and then click the Ne xt button. The Enter Network Management Server IP Address dialog box appears. Go to Step 21.

• If HP OpenView is not installed on the server, the Enter Network Management Server IP

Address dialog box appears. Go to Step 21.

21. Enter the IP address of the Network Management server and click the Next button.

• If you are installing the Windows Enterprise Server CD, the Setup Summary dialog box

appears. It lists the applications that you selected to install. Go to Step 25.

• If you are i nstalli ng the Windows Server CD, the Enter VoIP Monitoring Manager Server IP

Address dialog box appears. Go to Step 22.

22. Enter the IP address of the VoIP Monitoring Manager server, and click the Next button. The Enter VoIP Monitoring Manager Server Port dialog box appears.

23. Enter the number of the RTCP Listen Port, and click the Next button. The Network Management System Integra tion Server IP Address dialog box appears.

24. Click the Next button to skip the dialog boxes reque sting IP addresses for Network Management System Integration (NMSI), Ava ya MultiSite Administration, Avaya Fault and Performance Manager, A vaya Proxy Agent, and Avaya Integrated Management Database. These products are not provided in the Enterprise and Enhanced offers.

The Setup Summary dialog box appears. It lists the applications that you select ed to install.

25. Click the Next button. The installation status bar appears. When the installation is complete, the InstallShield Wizard

Complete dialog box ap pears. By de fault, Yes, I want to restart my computer now is selected. Go to Step 26.

If VoIP Monitoring Manager (trial) was installed and the SNMP service is not installed on the server, the Insert Disk dialog box appears. Perform the following steps:

Installation and Upgrade 15

Installing the Windows Server Products

a. Remove the Windows Server CD fro m the CD- ROM drive. b. Insert the Microsoft Windows 2000 Operating System CD into the CD-ROM drive and

click OK.

c. Follow the installation wizard prompts. When completed, Installation Wizard

Complete appears. d. Remove the Microsoft Windows 2000 Operating System CD from the CD-ROM drive. e. On the InstallShield Wizard Complete dialog box for Integrated Management, click the

Finish button to restart the Windows server. Go to Step 27.

26. Remove the CD from the d ri ve, an d then clic k the Finish button to restart the Windows server.

27. Refer to the Avaya Integrated Management Home Page for documentation on the applications

you installed. Also, the latest versions of these books are available on the Avaya Support Web Site. See “How to Access Books on the Web” on page 4. The documents are in PDF format. To view a PDF, you must install Adobe Acrobat Reader on your computer . Adobe Acrobat Reader is provided on the Windows Server CD.

Note: Regularly check the Avaya Support We b Site for software updates.

16 Installation and Upgrade

Windows Client Installation

Windows Client CD

The Windows Client CD conta ins products that you install direc tly onto the PCs. After the Wind ows server installat ion is completed (see Chapter 3, Windows Server Installation), you can also download and install the same products provide d on this CD from the Avaya Integrated Management Home Page.

The Windows Client CD conta ins the following Integrated Manageme nt prod ucts:

• A vaya Site Administration

• A vaya Voice Announce ment Manager

• A vaya VoIP Monitori ng Manager ( 90-day trial version) for the Enterprise offer

• A vaya VoIP Monitori ng Manager (client) for the Enhanced offer

The Windows Client CD also con tains the following components:

• Java Ru n tim e En viro nment

• Adobe Acrobat Reader (required to view documents)

Installation and Upgrade 17

Windows Cl ien t PC R equirements

Windows Client PC Requirements

Table 4-1 provides the requirements for the Windows client PC.

Table 4-1. Windows Client PC Requirements

Component Recommended Comments

Operating system Microsoft Windows 2000

and XP Professional Processor 600 MHz Pentium Hard Drive 1 GB Required to install all of the client

Memory 256 MB RAM Monitor SVGA Required for Avaya support. Network Connectivity TCP/IP 10/100 Network

Card

components.

Modem 56K Modem Optional. May be needed for remote

access to the client PC. CD-ROM Drive Required Needed for installation. W eb Browser Internet Explorer 6.0 Required to access the Integr ated

Management Home Page and

web-based clients.

18 Installati on and Upgrade

Windows Client Installation

Installing the Windows Client Products

The procedure to install or upgra de the cont ents of the Windows Client CD is generally the same.

1. Close all open windows and applications.

2. Insert the Avaya Integrated Management 2.0, Windows Client CD into the CD-ROM drive.

The Avaya Integrated Management Windows Client window appears. It provides a main menu.

Note: Install Acrobat Reader if it is not alr eady installed on the computer.

3. Click Install Java Runtime Environment (Required) .

The License Agreement dialog box appe ars. Note: Java Runtime Environment (JRE) is r equired for a new computer that does not have

4. Read the license agreement. If you accept the license agreement, click I accept the terms in the license agreement, and then click the Next button.

Note: You must accept the terms of the license agreement in order to continue with the

installation.

The Setup Type dialog box appears.

5. You are required to install the JRE version on this CD in order to run the Integrated Management product s. Howe ver, to avoid conflicts with other installe d JRE versions, yo u need to turn off this version as the default. Therefore, select the Custom option, and then click the Next button.

The Custom Setup dialog box appears.

6. Make sure Java 2 Runtime Environment is selected, and then cl ick the Next button. The Browser Registration dia log box appears. Microsoft Internet Explorer and, if present on

your PC, Netscape 6 or later will appear with ch ec k marks .

7. Click the Microsoft Internet Explorer check box to deselect this option (and Netscape 6 or later, if present) and then click the Next button. Leaving these options checked can potentially

8. Click the Finish button. The Avaya Integrated Management Windows Client window appears.

9. Click Install Client Products. The Welcome dialog box appears.

Installation and Upgrade 19

Installing t he W i nd ows Client Pr oducts

10. Click the Next button. The Avaya License Types dialog box appears.

11. Read the license types. If you accept the license types, click the I accept the terms of the license agreement option button, and then click the Next button.

Note: Y ou cannot install the Avaya Integr ated Management products unless you accept the

license types.

The Choose Destination Location dialog box appears. By default, the applications will be installed in c:\Program Files\Avaya.

12. Perform one of the following steps:

• To install the applic ations in the default folder, click the Next button.

• To change the folder where the applications will be installed, click the Change button,

specify the folder you want to use, and the n click the Next button.

The Select Components dialog box appea rs. This dialog box displays the applications and components you can install.

Note: If you are installing the Windows Enterprise Client CD, you can install VoIP

Monito ring M ana g er Trial. This trial v e r s i on install s the client a n d se rver

components that allow you to preview the product for 90 days. If you a re installing the Enhanced version of the W indows Cl ient CD, you can inst all VoIP Monitoring Manag er Cl ie nt if the VoIP Monitoring Manager server components are installed on the Windows server.

13. Make sure the applications you want to insta ll are selected, and then click the Next button.

14. Perform one of the following steps:

• If you are installing the VoIP Monitoring Manager, the Enter VoIP Monitoring Manager

Server IP Address dialog box appear s. Go to Step 15.

• If you are not installing the VoIP Monitoring Manager, the Enter Avaya Integrated

Management Server IP Address dial og box appears. Go to Step 17.

15. In the Enter VoIP Monitori ng Manager S erver IP Addr ess dialog box, enter the IP addr ess of the VoIP Monitoring Manager server, and then click the Next button.

• If you are instal ling VoIP Monitoring Manager Trial, the Enter VoIP Monito ring Mana ger

Server Port dialog box appear s. Go to Step 16.

• If you a re installi ng VoIP Monitoring Manager Client, the Avaya Inte gr ate d Ma n ag em en t

Server IP Address dialog box appear s. Go to Step 17.

16. Enter the number of the RTCP Listen Port, and then click the Next button. The Enter Avaya Integrated Management Server IP Address dialog box appears.

17. In the Enter Avaya Integrate d Management Server IP Address dialog box, enter the IP address of the Avaya Integrated Management Home Page server, and then click the Next button.

The Ready to Install the Program dialog box ap pears.

20 Installati on and Upgrade

Windows Client Installation

18. Click the Install button. The Setup Status messag e box appears showing the status of the installat ion. When the

installati on is complete, the InstallShield Wizard Complete dialog box appea rs.

19. Click the Finish button and then remove the CD from the drive.

20. If you are installing Avaya VoIP Monitoring Manager on a PC that does not have Windows

SNMP Service running, a request for the W i ndows Operating System CD will appear at the end of the installation. Finish this installa tion and then insta ll the SNMP Service from the Wi ndows Operating System CD.

You can access the pr odu c ts by select in g Start > Program s > Avaya. For more information about an A vaya Integrated Management produc t, access the online help after you start the application.

Note: Regularly check the Avaya Support We b Site for software updates.

Installation and Upgrade 21

Installing t he W i nd ows Client Pr oducts

22 Installati on and Upgrade

Avaya Mailbox Manager

About Mailbox Manager

Mailbox Manager for the Avaya S3400 Message server is a Windows interface for performing moves, adds, and changes on the Message Storage Server (MSS) component. The software maintains an off-line data base of your subscriber and class of service data. You make your changes to subscriber s and classes of service in this interface, and it sends the changes to your MSS.

For more information about Avaya Mailbox Manager, see the following books:

• Getting Started Guide

•User Guide

These books are available from the User Documents page, which is on the Avaya Integrated Management Home Page.

Launching Mailbox Manager

The A vaya Mailbox Manage r option is avai lable from the Launch Pr oducts pa ge, which is on the Avaya Integrated Management Home Page. In order to la unch Mailbox Manager from the Launch Products page, you must:

• Install Avaya Site Administration and/or Avaya Voice Announcement Manager which are provided on the W indows Clie nt CD (see Chapter 4, “W ind ows Client Instal lation, on page 17.) The installation of at least one of these products automatically instal ls the components required to launch the Mailbox Manager from the Avaya Integrated Management Home Page.

• Install Avaya Mailbox Manager on your PC. Installation software for Mailbox Manager is included on the Avaya Modular Messaging Installation CD that comes with the Avaya S3400. Follow the single-user instructions provided in the Mailbox Manage r Getting Started Guide.

• Complete the licensing procedure as described in “Licensing Mailbox Manager.”

Installation and Upgrade 23

Licensin g Mai lbox Man ager

Licensing Mailbox Manager

When you install Avaya Mailbox Manager, a single-user license is created. If your organization also manages other Avaya legacy message servers that are supported by Mailbox Manager (for example, Octel 250/350, Octel 200/300, or Intuity AUDIX) you ma y already have Mailbox Manager licenses for those as well. You can combine the licenses for these systems into one license and manage them from one interface if you upgrade those licenses to Mailbox Manager 5.0.

Note: If you plan to use Mailbox Manager to ma nage your Messaging Services system along with

Octel 250/350, Octel 200/300, or Intuity AUDIX system, then you cannot run Mailbox Manager from the Messaging Applica tion software.

To get a combined license for all of your Avaya message servers, do the following:

1. Install Mailbox Manage r for your Avaya S3400 by following the single-user instr uctions provided in the Mailbox Manager Getting Started Guide.

2. Locate your licens e fi le C:\MBMData\Config\Config.2nl.

3. Send an e-mail to license@unimax.com requesting the license. You will need to i nclude a copy

of your license file and identifying numbers for your legacy systems, as follows:

• Octel 200/300 with system software 2.0 or newer — system serial number and current

system software versi on.

• Octel 250/350 with system software 2.0 or newer — system serial number (also known as

VPMOD serial number) and current syst em software version.

• Intuity AUDIX with system software 4.4 or newer — system serial number, current system

software ver sion, and model type. (MAP 40 a nd MAP 100 were sol d with bundled licenses. MAP 5 is supported by Mailbox Manager but did not include a license.)

24 Installati on and Upgrade

Index

Symbols

>, meaning of in text 1

Avaya

support resources support web site 4

Avaya Communication Manager

user license

Avaya Site Administra tion 17, 23 Avaya Voice Announc ement Manager 17, 23

bold text, meaning of 1

contact information for Avaya 3 courier font, meaning of 1

device managers 8

Enhanced Converged Management

defined pre-installation ta sks 9 products 8

Enterprise Converge d Management

defined pre-installation ta sks 9 products 8

installation

Windows client Windows server 13

Mailbox Manager

defined launching 23 licensing 24

prerequisit es, for installing 1

requirements

Windows server

resources

Avaya Network Management Software

Systems Support Group (NMSSS)

Avaya Remote Network Integrat ion Services

(RNIS)

Avaya Technical Servic e Organization (TSO)

Avaya Technology and Consulting (ATAC) 2

typographical conventions 1

Windows Client CD 17 Windows Server CD

device managers network management applic ations 11

feedback about this book 5

Installation and Upgrade 25

Index

26 Installation and Upgrade

Avaya Integrated Management Release 2.0 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Introduction

Purpose

Prerequisites

Intended Audience

Conventions Used in This Book

Support Resources

Avaya Techn ology and Consulting (ATAC)

Avaya Remote Network Integration Services (RNIS)

Avaya Technical Service Organization (TSO)

Avaya Network Managemen t Software Systems Support Group (NMSSS)

Avaya Contact Information

Product Documentation

How to Access Books on the Web

Tell Us What You Think!

Overview

Enterprise Converge d Management

Enhanced Converged Management

Integrated Ma n a gement Products

Avaya SMON Manager License Key

HP OpenView Integration

Pre-Installation Tasks

Windows Server Installation

Windows Ser ver CD

Windows Server Requirements

Installing the Windows Server Products

Windows Client Installation

Windows Client CD

Windows Cl ien t PC R equirements

Installing the Windows Client Products

Avaya Mailbox Manager

About Mailbox Manager

Launching Mailbox Manager

Licensin g Mai lbox Man ager

Index

Symbols