Avaya INDEX TT3, INDEX TT5 User Manual

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Contents

Contents

Introduction..................................................................................3

TT Turret Features.......................................................................4

Quick Summary............................................................................6

ACD Working................................................................................8

Answering Calls.........................................................................10

Actions During a Call.................................................................12

Making Calls...............................................................................14

Speed Dials, PIN & Account Codes .........................................16

Busy or Unanswered.................................................................18

Transfer, Park & Hold Calls.......................................................20

Diverting Calls............................................................................22

DSS Keys....................................................................................24

Manager-Secretary Working.....................................................26

Manager-Secretary Setup..........................................................28

Ringer Controls..........................................................................30

Other Features...........................................................................32

Turret Settings...........................................................................34

Voice Manager............................................................................36

Glossary......................................................................................38

Index............................................................................................39

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Introduction – Page 3

Introduction

Using This Guide

This guide is for the
telephone system. To check what type of TT turret you have,
press
type. Cancel the display by pressing

To check the software level of your system, press

RELEASE

software release
Cancel the display by pressing

PROGRAM

and then

(this guide covers Software Release 8.0)

What Features Can I Use?

This guide covers almost all the features supported by the TT 3
and TT 5 turrets. However, your turret may not be able to use all
the features. If unsure of which you can use, contact your
System Manager.

– Network Features:

Your phone system may be part of a network linking several
sites. Where possible, it treats network calls as internal calls
and offers the same features. However, this depends on the
type of network link and type of system at the other end of
the link. Some links may be to non-INDeX telephone
systems.

and

TT 3

. The turret displays its directory number and

PROGRAM

turrets used on the

TT 5

PROGRAM

. The turret displays the

ANSWER RELEASE

again.

INDeX

ANSWER

.

again.

Further Help

"Why don't you do
something to help me?"

Stan Laurel 1947.

In all instances, first seek help from your System Manager.
They will seek further assistance from your system's Maintainer
if necessary.

System Manager:

on

Extension:

This guide is also available in several computer formats

Windows help, Adobe Acrobat)

to obtain copies or download them from the Lucent
Technologies internet site

. Contact your System Manager

(http://www.sdxplc.com)

(eg.

.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Page 4

TT Turret Features

Introduction to TT Turrets

"When at last this little
instrument appeared,
consisting, as it does, of
parts everyone of which is
familiar to us, and capable of
being put together by an
amateur, the disappointment
arising from its humble
appearance was only
partially relieved on finding
that it was really able to talk."

James Clerk Maxwell, "The
Telephone" 1878

The diagram shows the main features of a TT display turret, the
term covers TT 3 and TT 5 turrets.

The turret display changes during use to show options and
information available. A
indicates an option you can use by pressing that key.

Using the Scroll Key

Sometimes there are more options available than the turret can
display. When this happens, a

SCROLL

The turret display changes during calls and according to your
own customisation. Thus this guide cannot always detail when
you would have to press the

key. Press

-symbol next to a display key

-symbol appears next to the

SCROLL

to display the other options.

SCROLL

key to access a function.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

TT Turret Features – Page 5

Headset Connection & Use

TT turrets are designed for headset use. Pressing

RELEASE

handset on a normal phone.
Headsets should be connected to the barrier box supplied with

the turret. The barrier box then connects to the socket marked
H/SET under the turret. Use of the barrier box protects the
turret from static.

Tones & Ringing

The turret uses various tones and rings to indicate events. A
sample of these appears below. You can alter the ringer
volume, sound, switch it on/off, etc

Incoming Calls:

–
–
–
–

During Calls:

–

has the same effect as lifting or replacing the

Repeated Single Ring:
Repeated Double Ring:
Repeated Triple Ring:
Single Tone:

Repeated Double Pip:

Page call

System or personal alarm.

Camp on set

(see page 30)

Internal call.

External call.

(see page 10)

ANSWER

.

.

(see page 19)

.

–

Making Calls:

–
–
–
–
–

The Turret Lamp

The turret uses its lamp (above the
messages.

–
–
–
–

Repeated Single Pip:

or has intruded on your call.

Dial Tone:
Broken Dial Tone:
Repeated Tone:
Repeated Triple Tone:
Continuous Tone:

Fast Flashing Lamp:
Lamp On:
Repeating Double Flash:
Repeating Single Flash:

Dial number.

Message

Another extension is about to intrude

Forwarding calls

Busy number

Diverting to external number.

Number on no calls or unobtainable.

Call Waiting

(see page 10)

Internal call.

(see page 33)

(see page 18)

VIEW

key) to show calls and

(see page 12)

.

External call.

.

.

.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Page 6

Quick Summary

Introduction

<value> = Enter value required (eg. turret number).
(note) = Note, {option} = Optional step
X...Y = Enter value in range X to Y.

< > = Use -display keys to change or select.

ACD Working

For full details, see page 8.

To start work - Log on:

LOG ON/OFF,

<log on number>

,

DONE

To temporarily stop receiving ACD calls:
To send a supervisor message:
To finish work:

Answering Calls

For full details, see page 10.

To answer a message:
To pickup calls in the turret's pickup group:

PICKUP, { NEXT}, ANSWER RELEASE

To set the turret's pickup group:

PROGRAM, PICKUP, CANCEL,

Actions During a Call

For full details, see page 12.

To change the receive volume:
To mute/unmute call:
To enter an account code:
To display the software release:

LOG ON/OFF

CALL or

MUTE (the

WRAP UP or BUSY N/A

ACD MSG, select message

To clear a message

<group no.>

VOLUME, (softer) < > (louder), DONE

symbol disappears when the call is muted)

ACCOUNT,

PROGRAM

, DONE

<account code>

:

CANCEL

, DONE

To create a conference:

HOLD,

<extension no.>

CONFER

,

Making Calls

For full details, see page 14.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

To make an external call:
To make an internal call: <extension number>
To redial the last external number:
To make a page call:

To use the Index directory:

<external number>

9,

PAGE,

<group number>

INDeX,

REDIAL

<letter key>

(includes speed dials)

, speak, ANSWER RELEASE

, <(Names)>, CALL

Quick Summary – Page 7

Speed Dials

For full details, see page 16.

To use a system speed dial by number:

SPEED DIAL,

SYSTEM, 100...999

To use a system speed dial by name:

<

(Names)>, CALL

To use a personal speed dial:
To store a personal speed dial:

PROGRAM, SPEED DIAL, 00...09, DELETE,

SPEED DIAL, OWN, 0...9

SPEED DIAL,

For external numbers, put 9 before the number.

If Busy or Unanswered

For full details, see page 18.

To leave a message:

This lights the lamp on the extension called and leaves your number as a message
to reply (unless they have reached their limit of 5 messages).

To camp on & wait:

This flashes the lamp on the busy turret.

To set a call back:

This rings you when that extension becomes free or is next used.

MESSAGE

CAMP ON

CALLBACK

Parking, Holding & Transferring Calls

For full details, see page 20.

To transfer a call:
To hold/unhold a call:

Pressing ANSWER RELEASE parks a held call.

HOLD, <dial number>, ANSWER RELEASE

HOLD

INDeX,

<no.>

, DONE, PROGRAM

<letter key>

,

To park a call:
To retrieve a parked call: <line number>

Ringer Controls

For full details, see page 30.

To change the ringer volume:

PROGRAM, RINGER, VOLUME, (soft) < > (loud), PROGRAM

To change the ringer sound:

PROGRAM, RINGER, SOUND, < > , { TONE}, PROGRAM

To switch the internal/external ringer on/off:

PROGRAM, RINGER, INTERNAL/ EXTERNAL, CHANGE, PROGRAM

To set the ringer step:

PROGRAM, RINGER, STEPS, CHANGE, PROGRAM

To set the timeout:

PROGRAM, RINGER, TIMEOUT, CANCEL,

Other Features

For full details, see page 32.

To set turret's passcode:

PROGRAM, PASSCODE,

To switch idle music on/off:

PROGRAM, MUSIC, CHANGE, PROGRAM

PARK

<new pass>

<timeout>

, PROGRAM

, PROGRAM

To enter/exit group:

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

GROUP (When in group, a shows above the GROUP key)

Page 8

g

ACD Working

Overview of ACD

Typically agents on a phone system are grouped together, eg.
sales group, technical support group. ACD (Automatic Call
Distribution) routes calls on the sales number to any free agent
in the sales group.

As an ACD agent you have a log on number. Once logged on
you can receive call from your group. If your system supports

Roaming Agents

you must log on at a particular turret (check with your
Supervisor).

, you can log on at any ACD turret, otherwise

Incomin

Calls

Logged Off Logged On Busy Wrap Up Logged On Busy N/A

Telephone

System

The ACD records information about calls and agents. It display
this on Supervisor PC's, wallboards and reports.

Starting Work - Logging On

1. Press

2. Enter your agent number. If you make a mistake, press

3. Press

4. If okay, a

5. If already logged, the turret displays the extension where
your log on number is in use.

6. If not recognised, the turret displays
enter your number again or press

LOG ON/OFF

CANCEL

DONE

and re-enter your agent number.

.

-symbol appears above

ACD Group

Supervisor

Supervisor PC

.

LOG ON/OFF

NOT AGENT

DONE

.

.

, either

Finishing Work - Logging Off

Logging off stops you receiving ACD calls.

To log off:

1. Press

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

LOG ON/OFF

.

ACD Working – Page 9

Stopping Work Temporarily - Busy

You can stop receiving ACD calls without logging off.
–

Busy Wrap Up:

work. You can still see your own status time plus view details
of waiting ACD calls
automatically cancel busy wrap-up after a short time.

–

Busy Not Available:

(for breaks, lunch, etc. The turret displays the time.

To temporarily stop receiving ACD group calls:

1. Press either

BUSY N/A

2. The

To return to receiving ACD calls again:

1. Press the key below the flashing -symbol.

(away from the desk).

-symbol above the appropriate key flashes.

Use this when at your desk but doing other

(see page 9)

Use this when away from your desk

WRAP-UP

Sending Supervisor Messages

You can use the
supervisor. The message appears on their PC's screen. The
messages available to each turret can be altered by the system
maintainer.

ACD MSG

. Note that the system may

(at the desk but doing other work) or

key to send a message to your

To send a message:

1. Press

2. Select the message required and press the display key next
to it (use the
Otherwise press

Viewing Waiting Calls

A fast flashing lamp indicates a call(s) waiting. Your turret can
display details of the waiting calls.

To view call waiting information:

1. When the turret lamp is flashing, press
through the different options.

–

CALLS WAITING:

–

WAITING TIME:

–

CALL WAITING FROM:

longest waiting call arrived (or extension if internal).

–

TIME:

Returns to normal call display.

ACD MSG

SCROLL

Displays the longest waiting call time.

.

key to see all the messages available).

DONE

Displays the number of calls waiting.

.

VIEW

Displays the line on which the

to cycle

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Page 10

Answering Calls

Answering Normal Calls

When calls arrive, the display shows information about the call
before you answer. It gives a repeated double flash for external
calls or a repeated single flash for internal calls. The ringer also
shows the call type by a repeated single or double ring if on

(see page 30)

To answer the call:

1. Press

Answering a Page Call

.

ANSWER RELEASE

.

When someone pages your turret
which it belongs, the system connects the page after giving a
tone. You can hear the page but they cannot hear you. The
display shows
a page it turns into a normal call.

To answer a page:

1. Press

ANSWER/RELEASE

Answering a Message

Other extensions can leave their number on your turret

page 19)

CALL FOR MESSAGE

comes on.
– Your own number indicates an alarm

– If

To answer or cancel a message:

1. To view any other message, press

. Your turret can store five such messages. It shows

"Message From Voice Mail"

PAGING

(see page 15)

and the pager's number. If you answer

.

, the caller's number and the lamp

(see page 10)

appears see page 36.

NEXT

or a group to

(see

.

(if shown).

2. To call the extension, press

3. To clear the message, press

4. At the last message, press

CALL

AGAIN

.

CANCEL

to repeat the list.

.

Alarms - Triple Ring, Music or Announcements

You can set an alarm to ring your turret
System Manager can also set system alarms to call a group to
which you belong. In both cases the alarm can consist of
ringing, music or a recording plus a displayed message.

To answer an alarm:

1. Press

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

CANCEL

or

ANSWER RELEASE

(see page 32)

.

. The

Answering Calls – Page 11

Automatic External Call Connection

Free Flow - Alias:

- Force feed.

The System Manager can set a turret to free flow mode. In this
mode, the system connects external calls automatically after
giving a single tone (but not transferred external calls). After
ending a call, the system waits 3 seconds before connecting the
next.

Answering a Callback

You can arrange a callback from a busy or ringing extension

(see page 18)

displays the call details and
If you do not answer, the callback cancels after a short time

(see page 31)

To answer/cancel a call back:

1. To continue the callback, press

2. To cancel the callback, press

. When the callback takes place, your turret

"CALLING"

.

above

ANSWER RELEASE

CALLBACK

CALLBACK

.

.

.

Answering Other Extensions - Call Pickup

Pickup - Alias:

- Call pickup.

- Take.

Your turret can store a pickup group number
allows you to pick up calls ringing any turret in that group. The

PICKUP

group is ringing.

To show and pick up ringing turrets:

1. Press

2. Press the
between details of who is calling and being called.

3. To display other ringing turrets, press

4. To pick up the displayed call, press

5. To cancel the pick-up display, press

6. To repeat the list press

To set the turret's pickup group:

1. Press

2. Enter the turret's passcode

3. The display shows the current pickup group (if set).

4. Press

option only appears when a turret in your pickup

PICKUP

PROGRAM

to show the longest ringing call.

-symbol

(if shown)

AGAIN

and then

opposite the name to switch

ANSWER RELEASE

.

SCROLL

. Press

NEXT

CANCEL

(see page 34)

CANCEL

and enter a new pickup group number.

(see below)

(if shown)

.

PICKUP

.

. This

.

.

.

5. Press

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

PROGRAM

to finish.

Page 12

Actions During a Call

Answering a Call Waiting

A fast flashing lamp means someone has 'camped on' to your

Muting Calls

turret
the name to switch between details of the waiting and current
call.

To answer a call waiting:

1. Park (press

2. The waiting call rings your turret.

(see page 19)

. Press the -symbol

PARK

) or end your current call.

(if shown)

opposite

Mute - Alias:

- Microphone on/off.

You can stop the caller from hearing you if necessary.

To switch mute on/off:

1. Press

MUTE

. The -symbol disappears when muted.

Changing the Call Volume

"Can you hear me mother"

Sandy Powell 1975.

You can change the caller volume during a call.

To change the call volume:

1. During the call, press

without making a call, just press ANSWER RELEASE first)

2. A slider appears. Adjusts this using the
(softer) and right (louder).

3. When finished, press

VOLUME

DONE

Adding Voluntary Account Codes

Voluntary Account - Alias:

- Call account allocation.

You can enter an account code during any external call. If the
system records the call on its call log, it includes the account
code. The system checks the code against its stored codes.
Ask your System Manager for a list of valid codes.

(To change the volume

-keys on its left

.

.

To enter a voluntary account code:

1. During the call, press

2. Enter an account code. If you make a mistake, press

DELETE

3. When you have entered the full code, press

4. If the system does not recognise the code, the turret
displays

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

to delete the last digit entered.

REENTER ACCOUNT

ACCOUNT

.

DONE

. Repeat the steps above.

.

Actions During a Call – Page 13

Answering an Alert

Alert - Alias:

- Polite intrusion.

If

ON HOLD

number set as a Soft DSS key has sent you an alert

. Press the -symbol

27)

between details of the current and waiting alert call.

To switch between calls:

1. Press

appears during a call, an extension with your

HOLD

. Use the held call features

Single Pips - Intrusion

Single pips during a call indicate that another phone is about to
intrude on your call. Once they intrude, the system gives regular
reminder pips.

Please Finish Call Message

Clearcheck - Alias:

- Polite shutdown.

The system supports
appears when maintenance is about to start on a part of the
system your turret is using. The message "

OFFLINE

" appears when maintenance is in progress.

(if shown)

Clearcheck

(see page

opposite the name to switch

(see page 20)

. "

PLEASE FINISH CALL"

THIS TERMINAL IS

.

Create a Conference Call

"No grand idea was ever
born in conference, but a lot
of foolish ideas have died
there"

External Lines:

If your exchange uses digital
lines, you can conference
several of these with internal
calls. However, if your
exchange uses any other
types of line, you can only
include one of those in a
conference. Check with your
System Manager.

F.Scott Fitzgerald.

During a call, you can add callers to create a conference (of up
to 64 calls!).

To start a conference or add to a conference:

1. Press

2. Call the new person that you want in the conference.

3. If answered, ask if they wish to join a conference; if "yes"
press

4. If unanswered, press

To exit the conference:

1. Press
becomes a normal call.

To park all the conference parties:

1. Press

To split a 3-way conference:

1. Press

2. To switch between calls, press

HOLD

CONFER

ANSWER RELEASE

PARK

SPLIT

to hold your current call (or conference).

, if "no" press

HOLD

(see page 21)

to hold one caller and connect the other.

HOLD

to retrieve to the original call.

. If only two callers remain, it

.

HOLD

.

.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Page 14

Making Calls

Notes on Making Calls

When making calls, the display shows details about call
progress, time, etc. It also shows messages if you cannot make
the call. To simplify dialling, the system also stores speed dials
for use by all extensions
own frequently used numbers as speed dials.

Call Barring:

–

The system can bar you from dialling particular numbers or
types of number (eg. national, international). Typically call
barring increases when a turret goes into night service (when
it displays a
Call barring can also change according to time, date and day
of the week. As the call barring settings vary for each site,
this guide cannot fully detail their effect.

(see page 16)

symbol).

. You can also store your

Making External Calls

"E.T. phone home"

Spielberg.
Redial - Alias:

- Last number redial

- Saved number redial.

Steven

The system may apply call barring to some or all external
numbers. You can also lock your turret
by wrong passcode entry

To dial an external call:

1. Dial 9 to get an external line. Your System Manager will
inform you if you need to dial a different number.

– If

"ENTER ACCOUNT"

– If

"ENTER PIN"

2. Dial the external telephone number.

To redial the last external number used:

1. Press
(including speed dials).

REDIAL

to repeat the last external number used

(see page 34)

appears, see page 17.

appears, see page 17.

Automatic Calls - Hotline Operation

Hotline operation allows a turret to automatically dial a number
when left off-hook for a set period. Your System Manager or
maintainer controls this feature.

(see page 33)

.

or bar it

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Making Calls – Page 15

Making Internal Calls

"My sole inspiration is a
telephone call from a
director"

Cole Porter

During the call, the display shows the call progress. You can
also make calls using the
DSS keys

To dial an internal call:

1. Dial the extension number. A triple-tone means that
extension is diverting calls to an external number.

2. If unanswered, your turret provides options to wait or notify
the extension

– If your turret displays a 

Making a Page Call

Page - Alias:

- Broadcast

- Zone paging.

You can page any INDeX DT or TT phone or group of such
phones. They hear the call without doing anything though you
cannot hear them. If wanted, they can turn the page into a
normal call
the page also diverts

INDeX

feature

(see page 24 & page 26)

(see page 15)

.

or

(see page 18).

RINGER

extension is set to automatically connect internal calls.
Press 
answered the call.

RINGER

(see page 10)

to send a reminder ring if no one has

. If the turret paged is diverting calls,

(except group pages)

option, then the called

.

To page an extension or group:

1. Press

2. Dial the extension or group or press a DSS key

24)

3. If busy or unavailable, the display shows options to wait or
leave a message

4. Speak and then press

.

PAGE.

Your turret displays

(see page 18).

Using the INDeX to Make Calls

"Hello, Neil and Buzz. I'm
talking to you by telephone
from the Oval Room at the
White House, and this
certainly has to be the most
historic telephone call ever
made."

Richard Nixon.

The turret can display an index of extension and speed dial
names plus their numbers.

To use the INDeX:

1. Press

INDeX

2. Press the key matching the 1st letter of the name you want.
For example, for L press the

– To move through the names, press the

– To skip forward 10 names, press

INDeX

for an external call.

right and left of the current name.

for an internal call or

PAGING

ANSWER RELEASE

SPEED DIAL

key 3 times.

JKL

SKIP

.

(see page

.

and then

-keys on the

.

– To select another letter, press a letter key.

3. To dial the name shown, press
INDeX, press

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

ANSWER RELEASE

CALL

, otherwise to exit the

.

Page 16

Speed Dials, PIN & Account Codes

Using Speed Dials

The system can store external numbers as speed dials.

Speed Dials - Alias:

- Abbreviated dialling

–

System speed dials:

(note that call barring may still apply).

–

Personal speed dials:

for your own use

To use a speed dial:

1. Press

2. To select a system speed dial by name, press

"Using the INDeX to Make Calls" on page 15)

3. To select a system speed dial by number, press
and dial the store number (100 to 899 and 9000 to 9999).

4. For a personal speed dial, press
personal speed dial number (0 to 9) or press the matching
DSS key

(1 at the top))

– If
– If

5. Continue as for a normal external call

SPEED DIAL.

(the DSS keys match personal speed dials 1 to 8

.

"ENTER ACCOUNT"
"ENTER PIN"

Ask your System Manager for a list

You can store up to 10 speed dials

(see below)

appears, see page 17.

.

.

OWN

appears, see page 17.

and dial the

(see page 14)

INDeX

SYSTEM

(see

.

Storing Personal Speed Dials

To store a personal speed dial:

1. Press

2. Enter the turret's passcode

3. The display shows

9

4. The display shows the current stored number (if set). Press

– If external, prefix 9 to the number, this is the normal

5. When finished, press

6. Select another store or press

PROGRAM

) or DSS key under which you want to store the speed dial.

DELETE

number to seize an external line. Your System Manager
will inform you if you have to add a different prefix before
external numbers

and dial the number.

and then

0-9 OR DSS KEY

SPEED DIAL

(see page 34)

DONE

.

PROGRAM

.

.

. Press the number (0 to

to finish.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Speed Dials, PIN & Account Codes – Page 17

If ENTER ACCOUNT Appears

If

ENTER ACCOUNT

you must enter an account code to continue. The system
checks this against its list of codes before allowing the call

enter an account code at any time during a call see page 12)

To enter a forced account code:

1. Dial the account code. If you make a mistake, press

DELETE

to delete the last digit entered.

appears when making an external call,

(To

.

2. When you have entered the full code, press

3. If the system does not recognise the code it displays

REENTER ACCOUNT

4. If the code is recognised your call can continue.

If ENTER PIN Appears

If

ENTER PIN

enter a PIN code to continue. When you use a PIN code, its
turret and call barring settings override those of the turret from
which you dial. The system checks the code against its list of
codes before allowing the call.

To enter a forced PIN code:

1. Dial your
to delete the last digit entered.

2. When you have entered your

3. If the system does not recognise the code it gives a constant
tone. End your call attempt.

4. If the code is recognised your call can continue.

DONE

. Repeat the entry or end the call.

appears when making an external call, you must

code. If you make a mistake, press

PIN

code, press

PIN

.

DELETE

DONE

.

Roaming PIN's

Roaming PIN's - Alias:

- Mobile access.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

When you use a PIN code, its settings override those of the
turret from which you dial. Note however that the system
automatically prefixes digits to force the call externally.

To use a roaming PIN:

1. Press # and enter your PIN code. If you make a mistake,
press

2. When you have entered your

3. If the system does not recognise the code, your turret gives a
constant tone. End your call attempt.

4. If the code is recognised your call can continue.

DELETE

to delete the last digit entered.

code, press

PIN

DONE

.

Page 18

Busy or Unanswered

Options If Busy or Unanswered

Your turret provides several methods for contacting an
extension that is busy, not answering calls or set to no calls.
These options work for normal, page and diverted calls.

–

Leave a Message:

also stores your number as a message to reply. If your
system has an integrated Voice Manager attached, you can
record a voice message instead

–

Callback:

becomes free or is next used.

–

Camp On:

waiting. It also stops other calls interrupting you.

–

Intrude:

with you

–

Monitor:

interrupting it

Arrange a Callback

Callback - Alias:

- Ringback.

- Call back when free.

- Call back when next used.

If the extension you call is busy or just rings, you can set a
callback. When that extension becomes free or is next used,
your turret rings. If you answer, the other extension rings. After
setting a callback you can make other calls, it will not take
place while you are busy. You can only arrange one callback at
any time.

Lights the lamp of the extension called. It

(see page 37)

Rings your turret when the extension called

Flashes the extension's lamp to warn that you are

Forces the other extension's call into a conference

(not available to all turrets)

Allows you to hear the other call without

(not available to all turrets)

.

.

.

The Ringer Timeout sets how long a callback rings your
extension before it cancels
cancels any callbacks that have not taken place after a set
period

To arrange a Callback:

1. Press

2. The system ends the call.

2. Your turret shows

To clear the Call Back:

1. Press

(normally 2 hours)

CALLBACK

already have a callback set)

CALLBACK

(see page 31)

.

(the option does not appear if you

.

CALLBACK

again

.

. The system also

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Busy or Unanswered – Page 19

Leave a Message

You can leave your extension number as a message for
someone to call you
message lamp, it lights
your call is diverted, the message goes to the extension you first
called.

To leave a message:

1. Press
called has already reached its limit of stored messages.

MESSAGE

(see page 10)

(Supported on all INDeX DT and TT)

. Your call ends unless the extension

. If their extension has a

. If

Camp On and Wait

Camp On - Alias:

Wait on busy.

Intrude

Intrude - Alias:

- Executive intrusion.

- Busy override.

- Forced intrusion.

If the extension you call is busy, you can 'camp on' and wait.
This flashes the lamp on the busy extension. Also, if the busy
extension has a suitable display, it sees your name, number
and

CALL WAITING

receive other calls. Your turret gives regular pips to remind you
of the camp on.

To Camp On to a busy extension:

1. Press

2. To end the camp on, press

If your turret can intrude, an
calling a busy extension. Your System Manager controls which
extensions can intrude and be intruded on.

To intrude on a call:

1. Press

2. There is a short delay during which you and the other parties
hear several short pips.

3. After the intrusion, the system gives regular pips.

CAMP ON

INTRUDE.

. While camped on you cannot make or

.

ANSWER RELEASE

INTRUDE

option appears when

.

Monitoring a Call

Silent monitoring allows you to listen to another call without
being heard. There are restriction on who can use this function
(contact your System Maintainer).

If your turret can use silent monitoring, a
appears when calling a busy extension. While monitoring, ACD
turrets with Supervisor status also have a
Pressing this connects them with the monitored extension once
the monitored call ends.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

LISTEN

REVIEW

option

option.

Page 20

Transfer, Park & Hold Calls

Transferring Calls

You can transfer a call to an extension that is ringing or giving
busy tone. If the call waits unanswered for too long, it may recall
to your extension.

To transfer a call using hold:

Ringing Transfer - Alias:

- Ring inward transfer.

1. Press

2. Dial the extension to which you want to transfer the call.
–

–

To transfer a call using dial ahead:

1. Dial the number of the other extension.

2. If the display shows

transfer (otherwise press

HOLD

Announced transfer:

okay to transfer, press
unanswered or not okay to transfer, press
retrieve the call.

Unannounced transfer:

immediately (even if you hear ringing or busy tone).

to hold your current call.

Wait for the call to be answered. If

ANSWER RELEASE

FREE

Press

, press

CANCEL

ANSWER RELEASE

ANSWER RELEASE

).

. If

HOLD

to

to

Holding Calls

Hold - Alias:

- Exclusive hold.

- Call hold.

Switch calls - Alias:

- Toggle calls.

- Brokers call.

To transfer an external call using park

1. Press

of the call and give this to the person whom you want to
unpark the call (eg. by calling or paging them).

Only the extension that holds a call can retrieve it unless they
transfer the call. When you hold a call, your turret displays its
details on the right side of the display and the caller hears
music

To hold a call:

1. Press

call, see page 21).

2. Retrieve the call by pressing
call (enquiry call) and then:

3. Press the
the display between the current and the held call details.

– To switch between calls, press

PARK

(if installed)

HOLD

to park the current call. Note the line number

. You can only hold one call.

(Pressing ANSWER RELEASE now parks the

HOLD

-symbol

(if shown)

opposite the name to switch

:

again or make another

HOLD

.
– To conference, press
– To transfer the held call, press

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

CONFER

(see page 13)

ANSWER RELEASE

.

Transfer, Park & Hold Calls – Page 21

Parking Calls

Park - Alias:

- Common hold.

Dialling Ahead

Announced - Alias:

- Screened transfer.

Unannounced - Alias:

- Unscreened transfer.

You can retrieve parked calls at any other extension on the
system. Your turret displays calls you parked by a flashing ­symbol next to the line number. You can park several calls at
the same time. Calls parked and not retrieved, may recall your
turret after a short time.

To park an external call:

1. During the call, press

To unpark calls parked at your extension:

1. Press the display key next to the flashing -symbol.

To unpark a call at another extension:

1. Dial the parked call's line number

You can display the status of another extension (or group)
without interrupting your call.

To dial ahead during a call:

1. Dial the number that you want to check.

2. The extension's status appears on the right-hand display;

FREE, BUSY

or NU (Number Unobtainable).

PARK.

(external calls only).

3. Dial another number or press

If the extension displayed is free:

1. For an unannounced transfer, press

2. To make an enquiry, press
caller and rings the dial ahead extension.

3. If unanswered, press

4. If answered, either press
your call or

You can set your turret to always automatically hold your
current call and ring the dial ahead number if it is free (rather
than display

To select show free or ring if free:

1. Press

2. Enter the turret's passcode

3. To change the current setting, press

4. Press

PROGRAM

PROGRAM

HOLD

FREE

).

HOLD

ANSWER RELEASE

again to switch between calls.

and then

to finish.

CANCEL

HOLD

to retrieve your first call.

SCROLL

. This holds your current

(see page 34)

.

ANSWER RELEASE

to transfer

. Press

.

CHANGE

CALLFREE

.

.

.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Page 22

Diverting Calls

Using Diverts

Normal DT phone can store a range of divert numbers for
different situations. TT turrets are intended for use in situations
where calls should really not be diverted and so do not support
a range of diverts.

You can set a divert all number. This is used when you are not

Divert All - Alias:

- Manager transfer.

- Secretary filter.

Setting Divert Numbers

logged on to reroute anyone who calls your agent number
directly.

–

Remote forward:

Allows you to remotely change your
switch

DIVERT

on/off.

Divert All

number and

Selecting a system speed dial for
your calls to an external number. When you do this, internal
callers hear a triple tone to warn them of the external divert.

To set a divert number:

1. Log on. Press

2. Enter the turret's passcode

3. Select

4. The display shows the current divert all number (if set).

5. Press
you can also press
dial for an external divert).

6. Press

7. Press

ALL

DELETE

DONE

PROGRAM

PROGRAM

.

and select another divert if required.

Switching Divert All On/Off

Logging off switches
go to the

Divert All

Divert All

and then

(see page 34)

and then dial the new number (for

SPEED DIAL

to finish.

Divert All

number.

on if set. Whilst on, all your calls

and select a system speed

allows you to divert

LOG ON/OFF

.

.

ALL

,

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Diverting Calls – Page 23

Displaying an Absence Message

You can select an absence message to display on your phone
whilst logged on. It then also appears on any other suitable
phones that calls you.

To select an absence message:

1. Press

2. Enter the phone's passcode (see page 34).

3. Press
cancel an existing message). For just personal text, select

CUSTOM

PROGRAM

CHANGE

. Then press

and then

to select a message (or

DONE

ABSENT

.

.

CLEAR

to

4.

5. When complete, press

Forwarding Calls

Forward - Alias:

- Follow me.

- Call forward.

- Remote forward.

Forward allows you to remotely set your phone to divert. By
default, the system bars remote forwarding of extensions.
Contact your System Manager to enable this feature.

To set a forward:

1. Press

2. The display shows

3. Enter

4. The display shows

5. To change the forward, press

6. Press

PERSONAL TEXT?

press
for editing the phone name

from which to forward calls and press

current Divert All number (if set).

number for diverting all calls.

NONE

PROGRAM

that

DONE

. To add some text press

phone's passcode

and then press

appears. To have no personal text,

(see page 35)

.

SET

and then

FORWARD FROM ?

FORWARD

(see page 34)

FORWARD TO ?

CANCEL

PROGRAM

. Enter text as

EDIT

.

.

. Enter the phone

DONE

and the phone's

.

.

and enter the new

to finish.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Page 24

DSS Keys

Setting Up a DSS Key

TT turrets have eight DSS keys along their right-hand edge.
Each of these can store a line or extension number. They allow
you to dial the numbers in a single key press and do actions
such as pickup, unpark, etc.

DSS Keys - Alias:

- Line keys.

- F Keys.

- Repertory dialling.

To set a DSS/BLF key directory number:

1. Press

2. Enter the turret's passcode

3. The display shows the current stored number (if set).

4. Press

PROGRAM

CANCEL

and then the DSS key to use.

(see page 34)

and dial an extension or group number.

.

5. Select another DSS key or

Using DSS Keys

Once setup, you can use the DSS key for the following. You can
also use DSS keys to dial personal speed dial numbers

page 16)

To make internal calls:

1. Press the DSS key storing the extension or group number.

To make external calls:

1. Press the DSS key storing the line or line group number,

To pickup calls:

1. Press the DSS key storing the ringing extension number

To unpark calls:

1. Press the DSS key storing the parked line number

To make a page call:

1. Press

PROGRAM

.

then dial the external number.

(TT 5 only)

flashing red BLF lamp)

(TT 5 only)

flashing green or red BLF lamp)

PAGE

group number.

and then the DSS key storing the extension or

.

to finish.

(see

(fast

(slow

.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

DSS Keys – Page 25

BLF Status Lamps

The DSS keys on TT 5 turrets incorporate dual-colour BLF
lamps. These show the status of the number stored under the
DSS key.

DSS Key Label

DSS Key Label Cover:

Red Lamp Signals:

–

Slow Flash:

–

Fast Flash:

–

Solid:

Green Lamp Signals:

–

Slow Flash:

–

Fast Flash:

–

Solid:

Alternate Green/Red Lamp Signals:

–

Slow Flash:

Next to the DSS keys is an area in which you can label each
key. You can remove the label cover to write on the card below.

To remove the label cover:

1. Insert a fine but not sharp point (eg. end of a paper-clip) into
one pin hole. Use this to squeeze the label to the right.

2. Repeat with the other pin hole.

3. Lift the label cover clear and remove the card insert.

To replace the label cover:

1. Replace the card insert.

2. Slide the tabs on the right-hand edge of the label cover into
their slots.

3. Bow the label cover to slip the tabs on the left-hand edge of
the label cover into their slots.

Extension or line busy.

Call connected or held at your extension.

Call on line parked at another extension.

Extension ringing.

Call on line parked at your extension.

External call ringing your extension.

Caller ringing pilot number.

Call to/from other extensions.

Calls to your extension.

Pilot number.

DSS Key Label Template

A template for printing DSS key labels exists. It can be used
with Word for Windows 2, 6 or 7. Contact your System Manager
for a copy of the template, alternatively you can obtain it from
the Lucent Technologies internet site (http://www.sdxplc.com).

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Page 26

Manager-Secretary Working

Using Soft DSS Keys

The system supports a range of functions for users who work
together, ie. regularly call and transfer calls between each
other. This is called "Manager-Secretary working".

Soft DSS displays the name of another extension. The adjacent

Soft DSS Key Setup:

See page 28.

display key allows you to make calls to that extension plus
other features. The display key's
to show the extension's status.

Soft DSS has two modes. In half-line mode you can set 4 Soft
DSS keys. In full-line mode you can only set 2 keys but these
can display more details and functions.

-symbol acts as a busy lamp

Soft DSS Key Display

After setting up a Soft DSS key, the -symbol next to the
extension's name shows its status, eg.

In full-line mode, the display also shows when an extension is
on

DIVERT

Making Calls

Soft DSS Calls - Alias:

- Hotline dialling.

The
when busy, flashes when ringing and not shown if free.

-symbol next to the Soft DSS extension name is solid

or

NO CALLS

Off = Extension is free.
Flashing = Extension is ringing.
On = Extension is busy.

.

Set to No Calls, no divert all set.
Set to No Calls, diverting to 204.
Set to Divert All, diverting to 204.

To make a call using a Soft DSS key:

1. Press the display key next to the extension name. The Soft
DSS usage setting of your turret and the turret called
determine what type of call occurs

2. If the extension is busy, the turret displays the same options
as for normal calls

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

(see page 18)

(see page 29)

.

.

Manager-Secretary Working – Page 27

Park Transferring Calls

During calls, full line Soft DSS keys display
each extension name. Pressing the
option, transfers and parks your call against that extension.

To park transfer a call:

1. Note the call's line number on the display.

2. Press the
system transfers the call and parks it at that extension.

3. Press the
extension and announce the parked caller.

4. If the Soft DSS extension does not answer or want the call,
dial the line number to retrieve the parked call.

-key on the right of the Soft DSS name. The

-key on the left of the Soft DSS name to call that

Alerting a Busy Extension

Alert - Alias:

- Polite intrusion.

Intrude - Alias:

- Forced intrusion.

A solid
is busy. In full-line mode, you can send them an alert

-symbol next to a Soft DSS key means that extension

another display turret)

extension.

<-PARK

-key next a

next to

<-PARK

(only to

. This places you on hold against their

To alert the extension:

1. Press the display key on the right of the name. The display
shows details of the extension's current call.

2. If

3. Press

4. If

ALERT

reasons other than a call, eg. handset off-hook.

INTRUDE

19)

.

does not appear, the extension is busy for

ALERT

. The display shows

appears, you can intrude on the call

HOLDING

Remotely Switching No Calls/Divert On/Off

In full-line mode, each Soft DSS key allows you to remotely
switch the other extension's
on/off.

To switch on/off divert all or no calls:

1. Press the -key on the right of the extension name.

2. If

3. Select the option to change;

ALERT

on the right of the extension name again (press
necessary to redisplay the name).

(

DIVERT

appears the extension is busy. Press the

does not appear if the extension does not have a

Divert All number set)

4. The Soft DSS display shows the new status.

NO CALLS

NOCALLS

.

or

DIVERT ALL

or

.

(see page

SCROLL

DIVERT

setting

key

if

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Page 28

Manager-Secretary Setup

Planning Soft DSS Keys

When setting up Soft DSS keys you must decide:
–

How many Soft DSS keys do you want?

Half-line mode supports up to 4 keys. Full-line mode
supports up to 2 keys but shows more information.

–

What Soft DSS key features do you want to have?

You can use half-line mode to make calls only. You can use
full-line mode to make calls, send alerts, etc.

–

What type of calls do you want to make/receive?

When using Soft DSS keys to make a call, the usage setting
of your turret and the turret called determines the type of call.
The possibilities are:

–

Standard Call:

The same as a normally dialled call.

–

Page Call:

can then hear you (you cannot hear them).

–

Direct Call:

then you can hear each other.

There are 4 usage settings (

(See "Changing the Soft DSS Usage" on page 29

Intercom

for how the different usage settings interact.)

).

Setting Up Soft DSS Keys

To clear all the Soft DSS keys, cancel all the set extensions

(see "Changing the Soft DSS Extensions")

To setup Soft DSS keys:

1. Press

2. Enter the turret's passcode

3. The turret shows
until the display mode required appears, then press

4. Enter the first extension number and then press
the right-hand display is blank, you can enter another. If you
have entered all the extension, press

PROGRAM

The extension called hears a single tone and

The extension called hears a single tone and

Normal, Auto Answer, Voice

, then

NO SOFT DSS KEYS

SCROLL

(see page 34)

. Press

.

SOFT DSS

.

. Press

DONE

CHANGE

NEXT

.

and

.

DONE

. If

.

5. Press
appears and then press

6. Press

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

USAGE

PROGRAM

. Press

to finish.

CHANGE

DONE

.

until the setting required

Manager-Secretary Setup – Page 29

Changing the Soft DSS Display Mode

The display mode sets how many Soft DSS keys you can have;
4 in half-line mode or 2 in full-line mode. Note that if you change
mode from half-line to full-line, you lose the last two extensions
entered.

To set the Soft DSS key display mode:

1. Press

PROGRAM

, then

SCROLL

. Press

SOFT DSS

.

2. Enter the turret's passcode

3. Press

4. To change mode, press

5. Press

6. Press

MODE

DONE

PROGRAM

. The display shows the current mode.

. The display goes to extension entry below.

to finish.

(see page 34)

CHANGE

Changing the Soft DSS Extensions

The Soft DSS features only work correctly with extension
numbers. Do not set lines or groups as Soft DSS keys.

To set a Soft DSS key extension:

1. Press

2. Enter the turret's passcode

3. Press

– To cancel the number, press
– To display the next number, press
– To enter a new number, press

4. Press

PROGRAM

EXTNS.

display goes blank, then enter the number.

PROGRAM

, then

SCROLL

(see page 34)

to display the first number set.

to finish.

.

. Press

CANCEL

NEXT

NEXT

until the top-right

.

SOFT DSS

.

.

.

.

Changing the Soft DSS Usage

When using Soft DSS Keys to make a call, the usage setting of
the two turrets determines the type of call that occurs

diagram)

keys. The system treats extensions with no Soft DSS Keys as
set to

To set the soft DSS key usage:

1. Press

2. Enter the turret's passcode

3. Press

4. To change the current usage, press

5. Press

. The turret's usage setting affects all of its Soft DSS

NORMAL CALL

PROGRAM

USAGE

PROGRAM

.

, then

. The display shows the current setting.

to finish.

SCROLL

. Press

(see page 34)

SOFT DSS

.

CHANGE

(see

.

.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Page 30

Ringer Controls

Changing the Ringer Volume

While altering the volume, the turret rings.

To change the ringer volume:

1. Press

PROGRAM

and then

RINGER

.

2. Enter the turret's passcode

3. Press
using the

4. Press

VOLUME

-keys on its left (softer) and right (louder).

PROGRAM

Changing the Ringer Sound

The ringer sound contains three tones. You can adjust the 'mix'
of these to achieve your own distinctive ring. While doing this
the turret rings.

To change the ringer sound:

1. Press

2. Enter the turret's passcode

3. Press
using the

4. To select another part of the sound to adjust, press
This changes the slider to a different tone.

5. Press

PROGRAM

SOUND

PROGRAM

. The display shows a slider. Adjust this

-keys on its left and right.

(see page 34)

. The display shows a slider. Adjust this

to finish.

and then

to finish.

RINGER

(see page 34)

.

.

.

TONE

.

Switching the Ringer On/Off

"Oh, noisy bells, be dumb, I
hear you, I will come"

A.E.Houseman.

You can switch the ringer on or off for internal and/or external
calls. This does not affect the information displayed.

For internal calls you can also select
connect internal calls after just a single tone. A similar feature
can also be enabled for external calls

Call Connection" on page 11)

To switch the internal or external ring on/off:

1. Press

2. Enter the turret's passcode

3. Press

4. To change the ringer mode, press

OFF

5. Press

PROGRAM

SCROLL

INTERNAL

or

AUTO ANSWER

PROGRAM

. The display shows the current setting.

.

and then

and then press

to finish.

RINGER

(see page 34)

(internal only)

AUTO ANSWER

(see "Automatic External

.

.

EXTERNAL

CHANGE

.

to select ON,

to

or

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Ringer Controls – Page 31

Setting a Ringer Step

If a call rings unanswered, the turret can increase the volume on
each ring until it reaches its maximum. You can select several
sizes of increase step. This feature is call

To set the ringer volume step size:

1. Press

PROGRAM

and then

RINGER

Persuasive Ringing

.

.

2. Enter the turret's passcode

3. Press

LARGE STEP, SMALL STEP

4. To select another step size, press

5. Press

STEPS

PROGRAM

. The display shows the current setting;

Setting the Ringer Timeout

The ringer timeout controls several actions:
–

Callback:

How long a callback rings you before cancelling.

–

Group hunting:

How long calls to a group of which your turret is a member,
ring your turret before trying the next member.

To set the ringer timeout:

1. Press

2. Enter the turret's passcode

3. Press

PROGRAM

TIMEOUT

(see page 34)

or

NO STEP

CHANGE

to finish.

and then

RINGER

(see page 34)

. The display shows the current setting.

.

(no increase).

.

.

.

4. Press
normal value of 10 seconds is equal to 3 rings.

5. Press

CANCEL

PROGRAM

and enter the new timeout in seconds. The

to finish.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Page 32

Other Features

Personal Alarms

You can set the turret to give you an alarm call at a set time on
a particular day or type of day (eg. weekdays). The alarm can
be normal ringing, music or an announcement. You can also
add your own short text message. If your turret is busy at the
set time, the alarm waits until it is free. Your System Manager
can also arrange alarms. System alarms do not wait until your
turret is free. You do not have to be in group to receive a
System alarm.

To set a personal alarm:

1. Press

PROGRAM

and then

ALARM

.

2. Enter the turret's passcode
alarm set,

3.

To set the alarm type:

until the required type of alarm appears, then press

4.

To add or remove an alarm message:

Press

– To select no message, press
– To alter the message, press

text

5.

To set the alarm time and day:

time in 24-hour clock format. Press the symbol on either
side of the day shown to select the day or days for the alarm,
then press

6. Press

To clear a personal alarm:

1. Press

2. Enter the turret's passcode

3. Press

PROGRAM

PROGRAM

CLEAR

MESSAGE

(see page 35)

DONE

CLEAR

appears below the alarm time.

and:

and then press

.

to finish.

and then press

to cancel the alarm settings.

(see page 34)

Press

TYPE

(see page 34)

. Press

NONE

EDIT

Press

ALARM

. If you have an

CHANGE

DONE

.

. Enter the message

DONE

.

. Dial the alarm

SET

.

.

.

Recording Calls

If your system has an integrated Voice Manager, you may be
able to record calls. To do this, press
Depending on how the feature has been set, it may give
warning pips to indicate that you are recording the call. The
recording is placed into your voice mailbox

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

RECORD

(see page 36)

during the call.

.

Other Features – Page 33

Recall

Your phone system may connect to another phone system by a
fixed line (tie line). If this is the case, you may need to use a
'recall' (your System Manager will advise). To do this a

RECALL

option appears.

Locking/Unlocking the Turret

Your turret can be locked by a system maintainer. This stops
people using it to make external calls (they hear continuous
tone instead). You can still make internal calls when the turret is
locked. Locked turrets can still make external calls but only to
some special numbers, eg. emergency calls.

Forwarding Calls

Forward - Alias:

- Follow me.

- Call forward.

- Remote forward.

Forward allows you to remotely set your calls to divert. By
default, the system bars remote forwarding of an extension.
Contact your System Manager to enable this feature.

To set a forward:

1. Press

2. The display shows

3. Enter

4. The display shows

5. To change the forward, press

6. Press

Software Release

Occasionally you may need to talk to someone for support
about your turret or phone system. It may be useful to tell that
person what software your phone system uses.

PROGRAM

from which you want to forward calls and press

turret's passcode

that

Divert All number (if set).

number for diverting all calls.

DONE

and then

FORWARD FROM ?

(see page 34)

FORWARD TO ?

and then press

FORWARD

and the turret's current

CANCEL

PROGRAM

.

. Enter the turret

.

and enter the new

to finish.

DONE

.

To display the software release:

1. During a call, press
software installed on your system

a call, just press

2. Press

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

SCROLL

PROGRAM

ANSWER RELEASE

to return to the normal display.

, the turret displays the

(To do this without making

first)

.

Page 34

Turret Settings

The Turret Passcode

If the turret displays
its four-digit passcode. The default passcode is 0000.

Wrong passcode entry can result in the turret becoming barred.
Barred turrets cannot access features requiring passcode entry.
They can make external calls but only to special numbers, eg.
emergency numbers.

To Enter the turret's passcode:

1. Dial the 4-digit passcode. If you make a mistake, press

CANCEL

2. If you enter the wrong number, the turret displays

REENTER

to end programming.

3. If you enter the wrong passcode 5 times, the turret displays

THIS TERMINAL IS BARRED

the System Manager.

To change the turret's passcode:

1. Press

2. Enter the current passcode.

3. The display shows
passcode (all passcodes must be four digits).

– To restart after a mistake, press

and restart entry.

. Enter the passcode again or press

PROGRAM

ENTER PASSCODE

. To unbar your turret contact

, then

SCROLL

ENTER NEW CODE

, it expects you to dial

PROGRAM

twice. Press

. Enter the new

CANCEL

PASS

.

.

Background Music

If your system has external Music-on-Hold installed, you may be
able to have it play when the turret is not in use. The turret's
speaker volume controls the loudness of the music

, this can be adjusted for you by the system maintainer.

12)

To switch background music on/off:

1. Press

2. Enter the turret's passcode

3. The display shows the

MUSIC

4. To change the current setting press

5. Press

PROGRAM

.

DONE

to continue or press

and then

NO MUSIC

SCROLL

(see page 34)

. Press

or

BACKGROUND

CHANGE

PROGRAM

.

(see page

MUSIC

.

to finish.

.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Turret Settings – Page 35

Displaying Turret Details/Changing the Name

You can view the details of the turret's type, number and
directory name on the display. You can also edit the name.

To display the turret's details:

1. Press

PROGRAM

and then press

SPEAKER

.

2. Enter the turret's passcode

3. The display shows the turret's type, number and on the
bottom line the turret's directory name.

4. Press

To change the turret's directory name:

1. Follow the steps above to display the turret's details.

2. Press

3. To add a letter or number, press the key on which the
character is marked. Then use
the key's characters.

4. To add a space, press the
line. Use

5. To delete the last character, press the
bottom line.

6. When completed, press

7. Press

8. Press

PROGRAM

.

EDIT

ROTATE

REFORMAT
DONE

to return to normal use.

to change the space to ., –, (, ) or

to select all or leading capitals.

to finish and then press

(see page 34)

ROTATE

-key to the right of the bottom

DONE

.

.

to cycle through

-key to the left of the

PROGRAM

.

.

Language Controls

The system allows you to select which language to use for the
turret's display.

To change the turret's display language:

1. Press

2. Press

3. Press
system's

Groups

A group's type sets the order in which the system rings group
members when a call arrives
Normally for ACD the group type used is 'longest waiting'. This
presents new calls to the agent who has been free (not on a
call) for the longest. The system rings the turret for the time set
by its ringer timeout before trying the next available agent

page 31)

PROGRAM

LANGUAGE
CHANGE

DEFAULT

.

and then

.

to select the language required or your

language. Press

SCROLL

(see the glossary for details)

twice.

DONE

.

.

(see

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Page 36

Voice Manager

Listening to Voice Messages

The system can include a Voice Manager to record messages
in your own voice mailbox. Remember to check your mailbox
regularly as the Voice Manager can delete messages after set
periods.

To check your mailbox:

1. Press

LISTEN

or

VOICE

and then

LISTEN

.

2. The display shows

3. Once in your mailbox, the Voice Manager tells you how

To control your mailbox messages:

1. To rewind the message, press

2. To fast forward the message, press

3. To hear the next message, press

4. To delete the message, press

5. To hear the previous message, press

6. To find out when the message was left, press

7. To copy the message to another mailbox, press

8. To save the message press

Using Any Phone

ENTER PASSCODE

passcode (not the turret's passcode).

– If you make an error, press

many new, read or saved messages you have. Use the
controls below.

CANCEL

REWIND

DELETE

SCROLL

. Enter your mailbox

to restart.

.

FFWD

NEXT

and then

.

.

.

PREVIOUS

WHEN

.

COPY

SAVE

.

.

.

You can dial the Voice Manager and check your mail when
away from your desk or even out of the office. The phone you
use must have MF tone dialling with

To access the Voice Manager internally:

1. If internal, dial the Voice Manager extension number.

2. If external, either dial in to your company and ask to be
transfer to the Voice Manager extension or use a direct
number if your company has one set up

3. When you hear the Voice Manager respond, press #.

4. Enter your mailbox ID. and then your mailbox password if
requested.

5. Use the MF keys shown to control the messages.

and # keys.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Voice Manager – Page 37

Changing Your Temporary Greeting

You can replace your mailbox greeting with a temporary one.
The Voice Manager will delete it during its daily housekeeping
(which normally occurs at night).

To add a temporary mailbox greeting:

1. Press

VOICE

and then

TEMP MSG

.

2. The display shows
passcode.

3. Once the Voice Manager accepts your password, it shows

LISTEN, CHANGE, DELETE

4. When finished press

ENTER PASSCODE

Leaving Voice Mail Messages

To leave voice messages:

1. Press

2. The display shows
for whom you want to leave a message.

3. Voice Manager plays the extension's mailbox name and
gives a tone. Speak your message and press

– To check your message, press
– To change the message, press
– To send the message if okay, press
– To cancel the message, press

VOICE

and then

DIAL EXTENSION

. Enter your mailbox

and

ANSWER RELEASE

MESSAGE

REVIEW

ANSWER RELEASE

FINISH

.

. Enter the extension

RERECORD

SEND

.

.

.

.

FINISH

.

.

.

4. If you want to leave another message, press
otherwise press

Modifying Your Mailbox

To modify your mailbox name, password and greeting:

1. Press
Manager are busy, the phone displays a

2. The display shows
passcode

3. Once the Voice Manager accepts your password, select the
feature you wish to change (each has options to

CHANGE

– To alter your mailbox password, select

not set an obvious password such as 1234, 0000 or your

extension number.
– To alter your greeting, select
– To alter your mailbox name, select

VOICE

(If you make an error, press

ANSWER RELEASE

and then

ENTER PASSCODE

and

FINISH

).

MODIFY

PERM MSG

NEXT

.

(If lines to the Voice

WAIT

. Enter your mailbox

CANCEL

PASSWORD

.

NAME

.

,

option).

to restart)

LISTEN

.

,

. Do

4. When finished press

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

ANSWER RELEASE

.

Page 38

Glossary

ACA

(Automatic Call Announcer) Messages played to
waiting callers and used for system or personal
alarms

A

CCOUNT CODES

A code of up to 12 digits that the system output s
to its call log with call details. Codes entered ar e
checked against up to 200 stored on the system.

A

REA

Each extension and line on the system belongs
to one of up to 250 areas. They then follow the
night service timetable linked to that area.

BLF

(Busy Lamp Field) Lamp which shows the status
(busy, ringing, etc.) of a part icular num ber.
Normally associated with the number stored
under a DSS key.

C

ALL LOG

The system can log calls that match set criteria,
eg. length, direction, line, extension. The log
includes call details such as number, account
codes, time, etc.

C

AMP ON

A function which leaves your turret set to r ing a
busy extension or line as soon as it becomes
free. Stops you receiving any other calls in the
meantime.

C

OLLECTIVE

A group where the system rings all the free
group members at the same time.

DSS

(Direct Station Select) Keys which store line,
extension or group numbers. For use when
making calls, etc.

L

ONGEST WAITING

A group where the system rings the free group
members in order of how long they have been
free.

M

ANAGER SECRETARY WORKING

A name for functions that help one user to m ake
and receive calls for transfer to another user.

O

FFLINE

A term used to mean out of service/ not wor k ing.

P

AGE

A one-way call which connects without ringing
and uses the speaker of the turret(s) called. Also
called a broadcast call.

P

ICKUP GROUP

A group of phones within which you can pickup
and answer calls ringing at member extensions.

PIN C

ODE

The system stores up to 200 6-digit PIN codes.
Each has its own call barring and turret settings.
When you use a PIN, its settings override those
of the turret from which you dial.

POT

(Plain Ordinary Telephone) Also called two-wire
telephones, includes fax machines and answer
phones.

R

OTARY

A group where the system starts with the first
free group member after t he last member rung. If
unanswered, the system tries the next free
member and so on.

S

EQUENTIAL

A group where the system rings the first free
group member, always starting fr om t he front of
the group. If unanswered, the system tries the
next free member and shuttles between t he f ir st
two free members.

S

PEED DIALS

Speed dials store phone numbers (and
sometimes account codes). The phone number
can then be dialled by keying the number of the
speed dial store.

T

ENANCY

The system divides into tenancies, each
containing different extensions and lines. Calls
between tenancies are normally not allowed.
Tenancies sub-divide into areas.

TT 3/5

(Turret Terminal) Similar to the INDeX DT
phones, TT turrets are designed for headset
working in ACD (telesales) environments.

WOC

An operator's console that runs on a Windows
PC.

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Index – Page 39

Index

Abbreviated dialling 16
ABSENT 23
ACCOUNT 12
Account codes

Forced 17

Voluntary 12
ACD Working 8
Agent numbers 8
ALARM 32
ALERT

Answer 13, 20

Number 37

Sending an ... 27
Announcement 32
Answer

Alarm call 10

Alert 20

An alert 13

CALL WAITING 12

Callback 11

Messages 10

Normal calls 10

Page 10
Auto Answer (Soft DSS)
29
Background music 34
Barred phone 34
BLF Lamps 25
Broadcast

Answer 10

Make 15
Busy camp on 19
Busy not available 9
Busy transfer 20
Busy wrap up 9
CALL 10

Forward 23, 33

Hold 20

Make internal 15

Park 21

Pickup 11

Using Soft DSS 26

Volume 12
Call distribution 8
CALL FOR MESSAGE 10
CALL WAITING 19

Answer 12
CALLBACK 18

Answer 11

Ring timeout 31
CAMP ON 19

Answer 12
CANCEL 10

Callback 11

Message 10
Change

Passcode 34
CONFER 13
Conference 13

Split 13

Customise mailbox 37
Day alert number 37
Dial ahead 21
Directory 15
Display

Language 35
Name 35
Number 35
Soft DSS 26
Soft DSS mode 29
Software 33

DIVERT

Remote on/off (Soft
DSS) 27
Remote set 23, 33
Set numbers 22

DSS Keys 24

BLF Lamps 25

Setup 24
Dutch 35
English 35
Enquiry call 20
ENTER ACCOUNT 17
ENTER PASSCODE 34
ENTER PIN 17
Exclusive hold 20
Executive intrusion 19
Extension number 35
EXTERNAL 30

Ring on/off 30
EXTNS 29
Fax number 37
Finishing work 8
Follow me 23, 33
Forced

Account 17

Feed 11

Intrusion 19

PIN 17
FORWARD 23, 33
Free flow 11
French 35
Greeting 37
GROUP

Page 15

Ringing timeout 31
Groups 35
HELP 9
HOLD 20, 21

Common hold 21
Hotline operation 14
INDeX 15
Intercom (Soft DSS) 29
INTERNAL 30

Make call 15

Ring on/off 30
INTRUDE

Forced 19

Polite 27
Key label 25

Lamp 5
LANGUAGE 35
Leave message 19

Voice mail 37
Letter keys 15
LISTEN 9, 19
Locking a phone 33
Log on 8
Logging off 8
Mailbox

Customise 37
Make call

Internal 15

Soft DSS 26
MANAGER 9
MESSAGE 37

Answer 10

Leave 19

Message light number

37
Messages 9
Microphone On/Off 12
Mobile access 17
MODE 29
MODIFY 37
MUSIC

Alarm 32

Background 34
MUTE 12
Name 35
Name mailbox 37
NEXT 10
NO CALLS 33

Absence messages 23

Remote on/off (Soft

DSS) 27
Normal call (Soft DSS) 29
PAGE

Answer 10
Make 15

PARK 13, 20, 21

Conference 13

Park transfer 27
PASS 34
Passcode

Mailbox 37

Phone 34
Permanent greeting 37
Personal alarm 32
Personal speed dials 16
Persuasive ringing 31
Phone lamp 5
Phone lock 33
Phone passcode 34
PICKUP 11
Pickup group 11
PIN codes

Forced 17

Roaming 17
Polite intrusion 27

Popup messages 9
RECALL 33
Receiving calls 8
Record

Temporary greeting 37
RECORD 32
Release (software) 3, 33
Remote divert & no calls
switch 27
Remote forward 23, 33
REVIEW 19
Ring inward transfer 20
Ringback 18
RINGER 5

On/off 30

Sound 30

STEP size 31

TIMEOUT 31

VOLUME 30
Roaming PIN 17
Scroll 4
SEND 9
Setup mailbox 37
Single tone 11
SOFT DSS 28

Alerting 27

Display 26

Display mode 29

Divert 27

Extensions 29

Make call 26

No calls 27

Set usage 29
Software level 3, 33
SOUND 30
SPEAKER 35
SPEED DIAL 16
SPLIT 13
Starting work 8
STEPS 31
Stopping work 8
Supervisor 8
Supervisor messages 9
Swedish 35
System alarm 32
System Manager 3
System speed dials 16
Temporary greeting 37
THIS TERMINAL IS
BARRED 34
TIMEOUT 31
TMP MSG 37
Tones 5, 30
Transfer (and Park) 27
Transfer calls 20
Unlocking a phone 33
Unpark calls 21
USAGE 29
Version 33
VIEW 9

Voice call (Soft DSS) 29
Voice Manager

Mailbox customise 37

VOLUME

Call 12
Ringer 30

Ringer step 31
Voluntary account codes
12
Wait on busy 19
Wallboards 8

So essential did I consider

"

an Index to be to every
book, that I proposed to
bring a Bill into parliament to
deprive an author who
publishes a book without an
Index of the privilege of
copyright ; and, moreover, to
subject him, for his offence,
to a pecuniary penalty"

Chief Justice Baron
Campbell 1861.

Lord

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)

Performance figures and data quoted in this document are typical,
and must be specifically confirmed in writing by Lucent Technologies
before they become applicable to any particular order or contract.
The company reserves the right to make alterations or amendments
to the detailed specifications at its discretion. The publication of
information in this document does not imply freedom from patent or
other protective rights of Lucent Technologies, or others.

All trademarks acknowledged. SDX and INDeX are registered
trademarks of SDX Business Systems, a wholly owned subsidiary of
Lucent Technologies.

©SDX Business Systems, a wholly owned subsidiary of Lucent
Technologies 1999.

Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire AL7 1LZ
England
Tel: [phone]
Fax: [phone]
Email: [e-mail]
Web: http://www.sdxplc.com

INDeX 8.0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999)