Avaya INDEX DT1 User Manual

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Contents

Contents

Introduction....................................................................... 3

DT1 Phone Features.......................................................... 4

Quick Summary................................................................. 6

Making Calls...................................................................... 8

Speed Dials, PIN's & Account Codes ............................ 10

Busy or Unanswered....................................................... 12

Actions During a Call...................................................... 14

Answering Calls .............................................................. 16

Transfer, Park & Hold Calls............................................ 18

Diverting Calls................................................................. 20

Ringer Controls............................................................... 22

Phone Settings................................................................ 24

Voice Manager................................................................. 26

Good Phone Usage......................................................... 28

Telephone Numbers........................................................ 29

Glossary........................................................................... 30

Index................................................................................. 31

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Introduction – Page 3

Introduction

Using this Guide

This guide is for the DT1 phone used on the INDeX telephone system.
To check what type of phone you have, look at the label on its base.

Whilst this guide covers all the features supported by the DT1, your DT1
may not be able to use of them. If unsure of which feat ures you can use,
contact your System Manager.

Network Features:

–

Your phone system may be part of a network linking several sites.
Wherever possible, it treats network calls as internal calls and off ers
the same features. However, this depends on the type of network
link and type of system at the other end of the link.

Further Help

"Why don't you do
something to help me?"

Stan Laurel 1947.

In all instances, first seek help from your System Manager. They will
seek further assistance from your system's Maintainer if necessary.

System Manager:

Extension:

on

This guide is also available in several computer formats (eg. Windows
Help, Adobe Acrobat) and as part of a computer based training
program. Contact your System Manager to obtain copies or download
them from the internet site (http://www.sdxplc.com).

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 4

DT1 Phone Features

Introduction to the DT1

"When at last this little
instrument appeared,
consisting, as it does, of
parts everyone of which is
familiar to us, and capable of
being put together by an
amateur, the disappointment
arising from its humble
appearance was only
partially relieved on finding
that it was really able to talk."

James Clerk Maxwell, "The
Telephone" 1878

The diagram shows the main features of a DT1 phone.

The system supports a wide range of other phone types for different
applications and uses (see "Glossary" on page 30).

Handsfree (Speaker) & Answer Release

On all DT phones you can dial and hear the call progress without using
the handset (known as "on-hook dialling").

When answered, on the DT1 you can continue the call without using the
handset, ie. handsfree. You can switch between handsfree and handset
during a call.

On all the DT phones, pressing the
same effect as lifting or replacing the handset.

ANSWER RELEASE

key has the

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

DT1 Phone Features – Page 5

Phone Tones & Ringing

The DT1 uses various tones and ringing to indicate calls and other
events. A sample of these appears below. You can alter the ringer
volume, sound, switch it on/off, etc. (see page 22).

Incoming Calls:

Repeated Single Ring:

–

Repeated Double Ring:

–

Repeated Triple Ring:

–

Single Tone:

–

During Calls:

Three tones:

–

Repeated Double Pip:

–

Repeated Single Pip:

–

intruded on your call.

Page call (see page 16).

Enter PIN or account code (see page 10) .

Internal call.

External call.

System alarm.

You have set a camp on (see page 13).

Another extension is about to intrude or has

Phone Lamp

Outgoing Calls:

Dial Tone:

–

Broken Dial Tone:

–

Repeated Tone:

–

Repeated Triple Tone:

–

Continuous Tone:

–

Phone locked or barred.

The DT1 uses its lamp (just above the
and messages.

Fast Flashing Lamp:

–

Lamp On:

–

Repeating Double Flash:

–

Repeating Single Flash:

–

Dial number.

Phone on divert or no calls (see page 20).

Busy number (see page 12).

Call diverting to external number.

Number called unobtainable or set to no calls.

Call Waiting (see page 16).

Message (see page 16).

External call.

Internal call.

SPEAKER

key) to show calls

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 6

Quick Summary

Introduction

= Replace handset or press

= Pickup the handset or continue handsfree.
<value> = Enter value required (eg. phone number).
(note) = Note, {option} = Optional step
X...Y = Enter value in range X to Y.

Making Calls

For full details, see page 8.

To make an external call:

ANSWER RELEASE

9, <external number>,

.

To make an internal call:
To redial the last external number:
To make a page call:
To end calls:

Speed Dials

For full details, see page 10.

To use a system speed dial:
To use a personal speed dial:
To store a personal speed dial:

FEATURE, , SPEED DIAL, <pass>, 0...9, , <no.>, #, FEATURE

If Busy or Unanswered

For full details, see page 12.

To leave a message:

This lights the lamp on the extension called and leaves your number as a message
to reply (unless they have reached their limit of 5 messages).

To camp on & wait:

This flashes the lamp on the busy phone.

To cancel camp on:

(All types)

<extension number>,

REDIAL,

FEATURE, 4, <group number>,

SPEED DIAL, 100...999,

SPEED DIAL, 00...09,

For external numbers, put 9 before the number.

FEATURE, 1

FEATURE, 3

or

ANSWER RELEASE

(includes speed dials)

, speak,

To set/cancel a callback:

This rings you when that extension becomes free or is next used.

FEATURE, 2

Actions During a Call

For full details, see page 14.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

To change volume:
To switch to speaker:
To switch to handset:

To enter account code:
To create a conference:
To split a 3-way conference:

FEATURE

SPEAKER

FEATURE
HOLD, <extension no.>, FEATURE

, 7, 0,

1 (Soft) ... 4 (Loud)

, 6,

FEATURE

3, <account code>, FEATURE, #

,

5

, 6,

1

Quick Summary – Page 7

Answering Calls

For full details, see page 16.

To answer a call:

ANSWER RELEASE or

To answer a message:
To cancel a message:
To pickup calls:

FEATURE, 9, ANSWER RELEASE or

To set pickup no.:

FEATURE, , 4, 2, <pass>, (clear), <group no.>, #, FEATURE

Transfer, Park & Hold Calls

For full details, see page 18.

To transfer a call:
To hold/unhold a call:

Note: Replacing the handset or pressing ANSWER RELEASE parks the call.

To park call:
To retrieve a call you parked:
To retrieve a call parked elsewhere:

FEATURE, 7,

Diverting Calls

For full details, see page 20.

To set a divert:

FEATURE, , 1, 0 (all) or 1 (busy) or 2 (no answer), <pass>, (clear), <extension
no.>, #, FEATURE

FEATURE, 0
FEATURE, 6, 4

To use this feature you must first have a pickup group number set.

You can set a group or extension as your pickup number.

HOLD, <extension no.>,

HOLD

FEATURE, 7, #

<line number>

Setting a divert switches its use on.

Ringer Controls

For full details, see page 22.

Other Features

For full details, see page 24.

To cancel a divert:

FEATURE, , 1, 0 (all) or 1 (busy) or 2 (no answer), <pass>, (clear), FEATURE

To switch no calls on/off:
To forward calls:

FEATURE, , 2, 0, <from extns.>, #, <pass>, (clear), <to extns.>, #, FEATURE

Volume:

FEATURE, , 3, 0, <passcode>, (change volume), #, FEATURE

Sound:

FEATURE, , 3, 1, <passcode>, , (change sound), #, FEATURE

External call ringer:
Internal call ringer:
Ringer Step:
Ringer Timeout:

FEATURE, , 1, 3, <passcode>, (clear), <time>, #, FEATURE

Set passcode:

The phone rings while changing the volume.

The phone rings while changing the sound.

Clearing a divert switches its use off.

FEATURE, , 6, 0 (on) or 1 (off), FEATURE

Enter the passcode of the extension being forwarded.

FEATURE, , 3, 5 (on) or 6 (off), <pass>, FEATURE
FEATURE,

FEATURE,

Affects Callback, Group Ringing and Divert on No Answer

FEATURE,

, 3, 2 (none) ... 4 (large), <pass>, FEATURE

, 3, 7 (on) or 8 (off), <pass>, FEATURE

, 7, 0, <old pass>, <new pass>, FEATURE

Background music:
Lock/unlock phone:
Enter/exit group:

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

FEATURE,

FEATURE,

FEATURE,

, 5, 0 (on) or 1 (off), <pass>, FEATURE

, 6, 3 (lock) or 2 (unlock), <pass>, FEATURE

, 4, 0 (enter) or 1 (exit), <pass>, FEATURE

Page 8

Making Calls

Notes on Making Calls

Your DT1 phone allows very simple and quick dialling to make calls. To
simplify dialling further, the system can store several hundred speed
dials for use by any extension (see page 10). You can also store your
own frequently needed numbers as speed dials.

Call Barring

The system can bar you from dialling particular numbers or types of
numbers (eg. national, international). Typically call barring increases
when the system puts the phone's area into night service.

Call barring can also change according to time, date and day of the
week. As the call barring settings vary for each site, this guide cannot
fully detailed their effect.

Making External Calls

"E.T. phone home" Steven
Spielberg 1982.

Redial - Alias:

- Last number redial

- Saved number redial.

The system may apply call barring to some or all external numbers (see
Call Barring above). You can also lock you DT1 (see page 25) or bar it
by wrong passcode entry (see page 24).

To dial an external call:

1. Dial 9 (Your System Manager will inform you if you need to dial a

different number).

2. If the DT1 gives three tones, it requires either a PI N or account code

before allowing the call.

3. Dial the external telephone number.

4. When answered, either pickup the handset or continue the call

handsfree.

5. During the call you can do several actions;

– Park, hold or transfer the call (see page 18).
– Perform various other actions (see page 14).

6. To end, dial

ANSWER RELEASE

or replace the handset.

To redial the last external n umber used:

1. Dial

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

REDIAL

speed dials).

to repeat the last external number used (including

Making Calls – Page 9

Making Internal Calls

"Hello, Neil and Buzz. I'm
talking to you by telephone
from the Oval Room at the
White House, and this
certainly has to be the most
historic telephone call ever
made." Richard Nixon

1969.

Making a Page Call

The method below uses normal dialling to make internal calls.

To dial an internal call:

1. Dial the extension number. A triple-tone means that the extension
called is diverting calls to an external number (DT-3/4/5 phones).

2. If unanswered, the DT1 provides options to wait or notif y t he
extension you called (see page 12).

3. If answered, either pickup the handset or continue the call
handsfree. During the call, the DT1 provides a range of further
actions (see page 14).

4. To end, dial

ANSWER RELEASE

or replace the handset.

Page Call - Alias:

- Broadcast

- Zone paging.

You can page any INDeX DT or TT phone or group of such phones.
They hear the call without doing anything though you cannot hear t hem.
If wanted, they can turn the page into a normal call (see page 16). If the
phone paged is diverting calls, the page also diverts (except group
pages).

To page an extension or group:

1. Dial

FEATURE 4

.

2. Pickup the handset or continue handsfree.

3. Dial the extension or group number.

4. If the extension is busy or set to No Calls, you can wait or leave a
message (see page 12).

5. Speak and then dial

ANSWER RELEASE

.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 10

Speed Dials, PIN's & Account Codes

Using Speed Dials

The system can store telephone numbers in speed dial stores. You can
then ring those numbers by dialling the number of the speed dial store.

System speed dials:

Speed Dials - Alias:

- Abbreviated dialling

–

subject to call barring. Ask your System Manager for a list .

Personal speed dials:

–

own use (see below).

To use a speed dial :

All extensions can use these, though still

You can store up to 10 speed dials for your

1. Dial

2. If the DT1 gives three tones, it requires either a PI N code or account

3. Continue as for a normal external call (see page 8).

SPEED DIAL

for personal speed dials and 100 to 999 for system speed dials).

code before allowing the call, check with your System Manager.

and then the speed dial store number (00 to 09

Storing Personal Speed Dials

If external, prefix a 9 to the speed dial number, this is the normal
number to seize an external line. Your System Manager will inform you if
you have to add a different prefix before external numbers

To store a personal speed dial number:

1. Without lifting the handset, dial

Short-chirp:

2.

Double-tone:

3.
mistake dial to restart entry.

Double-ring:

4.

FEATURE

dial

SPEED DIAL

Dial

Enter the DT1's 4-digit passcode. If you make a

Passcode not accepted. Dial the passcode again or

to stop.

FEATURE

.

.

Single Ring:

5.
speed dial store to use (0 to 9).

Double-ring:

6.
dial a new number (prefixed with a 9 if external) followed by #.

Single-ring:

7.
(prefixed with a 9 if external) followed by # or dial

Deep double-ring:

8.
or dial

Short-chirp:

9.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

FEATURE

Passcode accepted. Dial the number of the personal

The DT1 has a number set. Either dial

The DT1 has no number set. Dial a new number

Number entered invalid. Repeat the step above

to stop.

Select a feature or dial

FEATURE

to finish.

to cancel it or

FEATURE

to stop

Speed Dials, PIN's & Account Codes – Page 11

Forced Account Code Entry

Account Code:

The system can store up to
200 12-digit codes. Ask your
System Manager for a list of
valid codes.

Three tones when making an external call may indicate that you must
enter an account code to continue. Check with your System Manager. If
so, the system checks any code against its list of codes before allowing
the call. You can also enter an account code at any time during a call
(see page 14).

To enter a forced account code:

1. Dial an account code. If you make a mistake, dial
restart entry.

2. When you have entered the full code, dial

3. If you hear the three tones being repeated, the system did not
recognise the account code. Either repeat the steps above or dial

ANSWER RELEASE

4. If the tones stop repeating, you can continue the call.

Forced PIN Code Entry

PIN Codes:

The system stores up to 200
PIN codes of up to 6 digits.
Ask your System Manager
for a list of valid PIN codes.

Three tones when making an external call may indicate that you must
enter a PIN code to continue. Check this with your System Manager. If
so, the system checks any code against its list of codes before allowing
the call. The PIN code you use sets your call barring and phone status
for that call.

to end your call.

FEATURE 6 4

FEATURE #

to

.

Roaming Pins

Roaming PINs - Alias:

- Mobile access.

To enter a PIN code:

1. Dial your PIN code. If you think you have made a mistake, dial to
delete the last digit entered.

2. When you have entered your PIN code, dial #.

Continuous Tone:

3.

ANSWER RELEASE

4. If the three tones stop repeating, you can continue t he call as
normal.

You can use PIN codes to override the call barring settings of the phone
from which you dial. Note that the system automatically prefixes digits to
force the call externally.

To use a roaming PIN:

1. Dial #. The DT1 gives three tones. Enter your PIN in the same way
as for forced PIN entry (see "Forced PIN Code Entry" above).

The system did not recognise the code. Dial

to end your call.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 12

Busy or Unanswered

If Busy or Unanswered

Your DT1 phone provides several methods for contacting an extension
that is busy, not answering calls or set to no calls. These options work
for normal, page and diverted calls.

Leave a Message:

–

stores your number as a message to reply.

Callback:

–

free or is next used.

Camp On:

–

waiting. It also stops other calls interrupting you.

Intrude:

–

(not available to all phones).

Rings your phone when the extension called becomes

Flashes the extension's lamp to warn them you are

Forces the other extension's call into a conference with you

Lights the lamp of the extension called. It also

Arrange a Callback

Callback - Alias:

- Ringback.

- Callback when free.

- Callback when next used.

If the extension you call is busy or just rings, you can set a callback.
When that extension becomes free or is next used, your phone rings.
When you answer, the other extension rings. After sett ing a callback
you can make other calls, the callback will not take place if you are
busy. You can only arrange one callback at any time.

The Ringer Timeout sets how long a callback rings your extension
before it cancels (see page 22). The system also cancels any callbacks
that have not taken place after a set period (default 2 hours).

To arrange a Callback:

1. Dial

2. The system ends your call (unless you already had a callback set).

3. You can make and receive other calls while waiting.

To clear the Callback:

1. Dial

FEATURE 2

FEATURE 2

.

again

Leaving a Message

If the extension you call has a message lamp, you can leave a message
(see page 16). This lights that phone's lamp and stores your number for
a return call (supported on INDeX DT and TT phones). If your call is
diverted, the message goes to the extension you first called.

To leave a message:

1. Dial

2. Your call ends unless the phone called has already reached its limit

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

FEATURE 1

of 5 stored messages.

.

Busy or Unanswered – Page 13

Camp On and Wait

Camp On - Alias:

Wait on busy.

Intrude

Intrude - Alias:

- Executive intrusion.

- Busy override.

- Forced intrusion.

If the extension you call is busy, you can 'camp on' and wait. This
flashes the lamp on the busy extension. Also, if the busy extension has
a suitable display, it sees your name, number and
While camped on you cannot make or receive other calls. Your DT1
phone gives regular pips to remind you of the camp on.

To Camp On to a busy extension:

1. Dial

2. To replace the handset without cancelling the camp on, dial

3. To end the camp on, dial

Some phones on the system can intrude on calls. After the intrusion the
system gives regular warning pips. Your System Manager controls
which extensions can intrude and be intruded on.

To intrude on a call:

FEATURE 3

SPEAKER

.

first.

ANSWER RELEASE

CALL WAITING

.

.

1. Dial

2. There is a short delay during which you and the other parties hear

3. After the intrusion, the system gives regular pips.

FEATURE, 6, 0.

several short pips.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 14

Actions During a Call

General

The system provides a range of actions that you can take during a call.
These are besides transferring, holding and parking the caller (see
page 18).

Changing the Call Volume

"Can you hear me mother"

Sandy Powell 1975.

You can change the caller volume during a call. The DT1 has separate
volume levels for the speaker and handset.

To change the call volume:

1. During the call, dial

just press

2. Dial 1 (low), 2 (medium-low), 3 (medium high) or 4 (high).

3. Repeat the process to change the volume again.

ANSWER RELEASE

Switching to Handsfree

You can switch between handsfree (speaker) and handset operation
without interrupting the call.

To switch from the handset to speaker:

1. Dial

2. You can replace the handset without ending the call.

SPEAKER

.

Adding Voluntary Account Codes

Voluntary Account - Alias:

- Call account allocation.

You can enter an account code during any external call. If the system
records the call on its call log, it includes the account code. The system

FEATURE 7 0

first).

(to do this without making a call

checks the code against its stored codes. Ask your System Manager for
a list of valid codes.

To enter a voluntary account code:

1. During the call, dial

2. Dial the account code. If you make a mistake, dial
restart entry.

3. When you have dialled the full account code, dial
DT1 does not indicate whether the account code was accepted or
rejected.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

FEATURE 6 3

.

FEATURE 6 3

FEATURE #

to

. The

Actions During a Call – Page 15

Recall

Your phone system may connect to another phone system by a fixed
line (tie line). If this is the case, you may occasionally need to use a
'recall' (your System Manager will advise).

To dial a recall:

1. Dial

FEATURE 6

Create a Conference Call

"No grand idea was ever
born in conference, but a lot
of foolish ideas have died
there" F.Scott Fitzgerald.

During a call, you can add callers to create a conference (of up to 64
calls!). If your exchange uses digital lines, you can conference several
of these. However, if your exchange uses any other types of line, you
can only include one of those in a conference. Check with your System
Manager.

To start a conference or add to a conference:

1. Dial

2. Dial the number of the person you want to join the call.

3. If answered, ask if they wish to join a conference.

4. If unanswered, dial

To exit the conference:

HOLD

– If "yes", dial
– If "no", dial

.

to hold your current call (or conference).

FEATURE 5.

HOLD

.

HOLD

to return to the first call.

1. Dial

To park all the conferen ce p arties:

1. Dial

To split a 3-way conference:

1. Dial

2. To switch between parties, dial

ANSWER RELEASE

becomes a normal call.

FEATURE 7

FEATURE 6 1

.

to hold one caller and connect the other.

. If only two callers remain, the conference

HOLD

(see page 18)

.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 16

Answering Calls

Answering Normal Calls

When calls arrive, the phone lamp gives a repeated double flash for
external calls, a repeated single flash for internal calls. The ringer also

"Phone call from God ... if it
had been collect, it would
have been daring" Robin

Williams (Dead Poet
Society)

shows the call type by a repeated single or double ring if on (see page

23).

To answer the call:

1. Dial

2. During the call, you can take a range of actions (see page 14).

3. To end, dial

ANSWER RELEASE

Answering a Page Call

When someone pages your DT1 (see page 9) or a group to which it
belongs (your DT1 does not have to be in group), the system connects
the page after giving a tone. You can hear the page but t hey cannot
hear you. If you answer a page it turns into a normal call.

To answer a page:

1. Dial

ANSWER/RELEASE

handsfree.

Answering a Call Waiting

or lift the handset.

ANSWER RELEASE

. Pickup the handset or continue the call

or replace the handset.

A fast flashing lamp during a call means someone has 'camped on' to
your DT1 (see page 13).

To answer a call waiting:

1. Either park (dial
your current call.

2. The waiting call rings your DT1. Dial
continue as a normal call.

Answering a Message

Other extensions can leave their number on your DT1 (see page 12).
Your DT1 can store five such messages. When you have a message
the DT1's lamp comes on. If your system has a Voice Manager
attached, it lights the DT1's lamp when you have new voice mail (see
page 27).

To answer a message:

1. Without lifting the handset, dial

FEATURE 7

) or end (dial

ANSWER RELEASE

FEATURE 0

ANSWER RELEASE

and

.

)

To cancel a message:

1. Without lifting the handset, dial

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

FEATURE 6 4

.

Answering Calls – Page 17

Answering Other Extensions - Call Pickup

Pickup - Alias:

- Call pickup.

- Take.

Your DT1 can store a pickup group number (see below). You can then
pick up calls ringing any phone in the group.

To pick up ringing phones:

1. Without lifting the handset, dial
pickup the longest ringing call.

2. Lift the handset or continue handsfree.

FEATURE 9 ANSWER RELEASE

Setting the Pickup Group

To set the DT1's pickup group:

1. Without lifting the handset, dial

Short-chirp:

2.

Double-tone:

3.
dial to restart entry).

Deep double-ring:

4.
again or dial

Double-ring:

5.

4 2

Dial

Dial the DT1's 4-digit passcode (if you make a mistake

FEATURE

The DT1 has a pickup number set. Either dial

(pickup group).

Passcode not recognised. Dial the passcode

to stop.

FEATURE

.

to

to

cancel it or

Single-ring:

6.
stop or dial a new number and then #.

Deep double-ring:

7.
or dial a new number and then # again.

Short-chirp:

8.

FEATURE

The DT1 has no pickup number set. Dial

Select a feature or dial

to stop.

Number entered invalid. Dial

FEATURE

Answering a Callback

You can arrange a callback from a busy or unanswered extension (see
page 12). When the callback takes place, your DT1 rings. When you

answer, you hear the other extension ringing. If you do not answer, the
callback cancels after a short time (see page 22).

To cancel the callb ack:

1. Dial

FEATURE 2

at any time to cancel the callback.

Alarms - Triple Ring, Music or Recorded Message

The System Manager can set system alarms to call a group to which

FEATURE

FEATURE

to finish.

to

to stop

your phone belongs. To receive a group alarm your phone does not
have to be in group. The alarm can consist of ringing, music or a
recorded message.

To answer an alarm:

1. Dial

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

ANSWER RELEASE

.

Page 18

Transfer, Park & Hold Calls

Using Transfer, Park & Hold

After answering a call, you can hold it or transfer it. You can also make
an enquiry call and then switch between calls. You can hold a call
(where only you can retrieve it) or park the call (where other extensions
can retrieve it). Remember that calls transferred to an ext ension with
diverts set, follow those diverts just like normal calls.

Transferring Calls

You can transfer a call to an extension that is ringing or giving busy
tone. If the call waits unanswered for too long, it may recall to your
extension.

To transfer a call using hold:

Parking Calls

Park - Alias:

- Common hold.

1. Dial

2. Dial the extension to which you want to transfer the call.

3. For an

4. For an

Any extension can retrieve a parked calls by dialling the line number if
known. You can park several calls. Calls parked and not retrieved may
recall your extension after a short time.

HOLD

RELEASE

retrieve it you must dial

– If okay to transfer the call, dial

the call.

– If unanswered or not okay to transfer the caller, dial

retrieve the first call.

immediately (even if you hear ringing or busy tone).

to hold your current call (Do not dial

or replace the handset as this parks the call, then to

FEATURE 7 #

announced transfer

unannounced transfer

, wait for the call to be answered.

, dial

).

ANSWER RELEASE

ANSWER RELEASE

ANSWER

to transfer

HOLD

to

To park an external call :

1. During the call, dial

2. You can also park a call by dialling
handset or dialling

To unpark calls parked at your extension:

1. Dial

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

FEATURE 7 #

FEATURE 7

ANSWER RELEASE

.

.

HOLD

and then replacing the

.

Transfer, Park & Hold Calls – Page 19

Holding Calls

Ringing Transfer - Alias:

- Ring inward transfer.

Hold - Alias:

- Exclusive hold.

- Call hold.

Switch calls - Alias:

- Toggle calls.

- Brokers call.

Only the extension that holds a call can retrieve it unless they t r ansf er
the call. When you hold a call, the caller may hear music if installed on
your system. You can only hold one call.

To hold a call:

1. Dial

2. If you now dial

HOLD

.

ANSWER RELEASE

or replace the handset, the

system parks the call (see page 18).

3. Retrieve the call by dialling

HOLD

again or while holding the call,

make another call (enquiry call) and:

– To switch between calls, dial
– To transfer the held call, dial
– To conference the calls, dial

HOLD

.

ANSWER RELEASE

FEATURE 5

(see page 15).

.

To transfer a call using hold:

1. Dial

HOLD

RELEASE

to hold your current call (Do not dial

or replace the handset as this parks the call, to then

retrieve it you must dial

FEATURE 7 #

).

ANSWER

2. Dial the extension to which you want to transfer the call.

3. For an

– If okay to transfer the call, dial

announced transfer

, wait for the call to be answered.

ANSWER RELEASE

the call.

– If unanswered or not okay to transfer the caller, dial

HOLD

retrieve the first call.

4. For an

unannounced transfer

ANSWER RELEASE

, dial

immediately (even if you hear ringing or busy tone).

to transfer

to

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 20

Diverting Calls

Using Diverts

Your DT1 can store diverts for different situations, ie. when busy, not
answering or diverting all calls.

Divert on busy:

–

callers cannot set a callback or camp on to your phone.

Divert on no answer:

Divert All - Alias:

- Manager transfer.

- Secretary filter.

Divert No Answer - Alias:

- Divert no reply.

No Calls - Alias:

- Do not disturb.

–

period (see page 22).

Divert all:

–

which you divert your calls can ring you.

No calls:

–

continuous tone or divert to the divert all number if set.

Remote forward:

–

Calls divert when your DT1 is on a call. When set,

Calls divert after ringing your DT1 for a set

All calls to your DT1 are diverted. Only the extension to

Switching no calls on stops

Allows you to remotely change the divert all

all

calls. Callers hear

number and switch it on/off

Switching a Divert On

External Diverts:

Selecting a system speed
dial for Divert All allows you
to divert your calls to an
external number. When you
do this, internal callers hear
a triple tone to warn them of
the external divert.

A divert is switched on by setting a divert number. It is switched of f by
cancelling that number.

When divert all is on, you hear broken dial tone if you lift t he handset or
press
on takes the DT1 out of group or no calls.

To set a divert number:

1. Without lifting the handset, dial

Short-chirp:

2.
no answer).

Double-tone:

3.
mistake, dial to restart entry.

Deep double-ring:

4.
or press

Answer Release

Dial 10 (divert all), 11 (divert on busy) or 12 (divert on

Dial the phone's 4-digit passcode. If you make a

FEATURE

but you can still make calls. Switching divert all

FEATURE

Passcode not accepted. Dial the passcode again

to stop.

.

Double-ring:

5.
press

Single-ring:

6.

FEATURE

– For divert all, you can also press

Deep double-ring:

7.
to stop or repeat the step above.

Short-chirp:

8.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

FEATURE

speed dial number followed by # for an external divert.

The phone already has a divert number set. To stop

. To clear the stored divert number press .

The phone has no divert number set. Either press

to stop or dial a new divert number followed by #.

SPEED DIAL

The number entered was invalid. Dial

Number entered okay, dial

FEATURE

and enter a system

FEATURE

to finish.

Diverting Calls – Page 21

Switching a Divert Off

A divert is switched off by cancelling the stored divert number. To do
this, follow the process for setting a divert (see page 20) up to step 5
where you should press

Switching No Calls On/Off

If you switch on no calls after setting a divert all number, it diverts all
callers and even the divert extension cannot call you. If you switch it on
without setting a divert all number, all callers hear continuous tone.

Whilst on, you hear broken dial tone if you lift the handset or press

ANSWER RELEASE

takes the phone out of group.
use of the no calls feature.

To switch no calls on/off:

1. Without lifting the handset, dial

Short-chirp:

2.

Short-chirp:

3.

Forwarding Calls

Forward - Alias:

- Follow me.

- Call forward.

- Remote forward.

Forward allows you to remotely set your calls to divert. By default, the
system bars remote forwarding of a phone. Contact your System
Manager to enable this feature.

To set a forward:

and then

, but you can still make calls. Switching no calls on

Dial 60 (no calls on) or 61 (no calls off).
Feature set, dial

FEATURE

Note:

Your System Manager can prevent

FEATURE

FEATURE

.

to finish.

1. Without lifting the handset, dial

Short-chirp:

2.

Single-ring:

3.
then #.

Double-tone:

4.
mistake, dial to restart entry.

Deep double-ring:

5.
again or dial

Double-ring:

6.
to cancel it or dial

Single-ring:

7.
number followed by # or dial

Deep double-ring:

8.
repeat the step above.

Short-chirp:

9.

To cancel a forward:

20

Dial

Dial the number of the phone you want to forward and

Dial

FEATURE

The phone already has a Divert All number set. Dial

The phone has no divert all number set. Either dial a

Number entered okay, dial

(remote forward).

that

phone's 4-digit passcode. If you make a

Passcode not accepted. Dial the passcode

to stop.

FEATURE

Number invalid. Dial

to stop.

FEATURE

FEATURE

to stop.

FEATURE

.

FEATURE

to stop or

to finish.

1. Follow the process above and when you hear a double-ring, dial
and then

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

FEATURE

to finish.

Page 22

Ringer Controls

Changing the Ringer Volume

While altering the volume, the phone rings.

To change the ringer volume:

1. Without lifting the handset, dial

Short-chirp:

2.

Double-tone:

3.
mistake, dial to restart entry.

Deep double-ring:

4.
or dial

Repeated ringing:

5.
level. Repeat until you hear the volume preferred, then dial #.

Short-chirp:

6.

FEATURE

Setting the Ringer Timeout

The ringer timeout controls several actions:

Callback:

–

Group hunting:

–

member, ring your DT1 before trying another member.

Divert on no answer:

–

FEATURE

Dial 30 (ringer volume).

Dial the phone's 4-digit passcode. If you make a

Passcode not accepted. Dial the passcode again

to stop.

Passcode accepted. Dial

FEATURE

Dial

How long a callback rings before cancelling.

How long calls to a group of which your DT1 is a

How long calls ring at your phone before the

to finish.

.

for the next volume

system uses Divert on No Answer if set.

To set the ringer timeout :

1. Without lifting the handset, dial

Short-chirp:

2.

Double-tone:

3.
mistake, dial to restart entry (see page 24).

Deep double-ring:

4.
again or dial

Double-ring:

5.

FEATURE
Single-ring:

6.
10 seconds  3 rings) or dial

Short-chirp:

7.

to stop.

13

Dial

Dial the phone's 4-digit passcode. If you make a

FEATURE

Timeout already set. Either dial

No timeout set. Either dial a timeout (0 to 999 seconds -

Dial

(ringer timeout).

Passcode not accepted. Either dial the passcode

to stop.

FEATURE

FEATURE

FEATURE

to finish.

.

to stop.

to cancel it or

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Ringer Controls – Page 23

Changing the Ringer Sound

The DT1 provides a number of different ringer sounds. While selecting
the sound, the phone rings.

To change the ringer sound:

1. Without lifting the handset, dial

Short-chirp:

2.

Double-tone:

3.

Deep double-ring:

4.
again or dial

Repeated ringing:

5.
sound you prefer, then dial #.

Short-chirp:

6.

Switching the Ringer On/Off

"Oh, noisy bells, be dumb, I
hear you, I will come"

A.E.Houseman.

You can switch the ringer on or off for internal and/or external calls. T he
DT1's lamp still shows new calls.

To switch the internal or external ring on/off:

1. Without lifting the handset, dial

Short-chirp:

2.
(internal ring on) or 38 (internal ring).

FEATURE

Dial 31 (ringer sound).

Dial the phone's 4-digit passcode.

Passcode not accepted. Either dial the passcode

FEATURE

Dial

Dial 35 (external ring on), 36 (external ring off),

to stop.

Passcode accepted. Dial

FEATURE

to finish.

FEATURE

.

until you hear the

.

37

3.

4.

5.

Setting a Ringer Step

If a call rings unanswered, the DT1 can increase the volume on each
ring until it reaches its maximum. This feature is call

Ringing
To set the ringer volume step size:

1. Without lifting the handset, dial

2.

3.

4.

Double-tone:
Deep double-ring:

passcode again or dial

Short-chirp:
FEATURE

.

Short-chirp:
Double-tone:
Deep double-ring:

again or dial

Dial the phone's 4-digit passcode.

Passcode not accepted. Either dial the

Passcode accepted. Select another feature or dial

to finish.

Dial 32 (no step), 33 (small step) or 34 (large step).

Dial the phone's 4-digit passcode.

Passcode not accepted. Either dial the passcode

FEATURE

FEATURE

FEATURE

to stop.

to stop.

Persuasive

.

Short-chirp:

5.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Passcode accepted. Dial

FEATURE

to finish.

Page 24

Phone Settings

The Phone Passcode

If the phone gives a deep double-tone, it requires you to enter its f our­digit passcode. Wrong passcode entry can result in the phone
becoming barred. Barred phones cannot access features requiring
passcode entry. They can make external calls but only to special
numbers, eg. emergency numbers.

To change the phone's passcode:

Background Music

1. Without lifting the handset, dial

Short Chirp:

2.

Double-tone:

3.
mistake, dial to restart entry.

Deep double-ring:

4.
passcode again or dial

Single-ring:

5.

Short-chirp:

6.

If your system has external Music-on-Hold installed, you may be able to
play when the DT1 is not in use. The phone's speaker volume controls
the loudness of the background music (see page 14).

To switch background music on/off:

1. Without lifting the handset, dial

Short-chirp:

2.

Dial 70 (passcode).

Dial the phone's 4-digit passcode. If you make a

Passcode not accepted. Either dial the

FEATURE

Passcode accepted. Dial the new 4-digit passcode.

FEATURE

Dial

Dial 50 (music on) or 51 (music off).

FEATURE

to stop.

to finish.

FEATURE

.

.

Double-tone:

3.
mistake, dial to restart entry.

Deep double-ring:

4.
again or dial

Short-chirp:

5.

Dial the phone's 4-digit passcode. If you make a

Passcode not accepted. Either dial the passcode

FEATURE

Passcode accepted. Dial

to stop.

FEATURE

to finish.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Phone Settings – Page 25

Locking/Unlocking the Phone

You can lock your phone. This stops people using it to make external
calls (they hear continuous tone instead). Locked phones can still make
external calls to some special numbers, eg. emergency numbers.

To lock/unlock a phone:

Group

1. Without lifting the handset, dial

Short-chirp:

2.

Double-tone:

3.
mistake, dial to restart entry.

Deep double-ring:

4.
again or dial

Short-chirp:

5.

Your System Manager can include your phone in a group (or even in
several groups). When 'in group', you receive calls made to the group
number. The group's type sets the order in which group members ring
when a call to the group arrives. The types are rotary, collective,
sequential and longest waiting (see "Glossary" on page 30).

When in a group where each member rings in turn, your phone rings for
the time set by its ringer timeout (see page 22). Going int o group

63

Dial

Dial the phone's 4-digit passcode. If you make a

FEATURE

Passcode accepted. Dial

(lock) or 62 (unlock).

Passcode not accepted. Either dial the passcode

to stop.

FEATURE

FEATURE

.

to finish.

Night Service

Hotline Operation

switches divert all and no calls off.

To join/leave group:

1. Without lifting the handset, dial

Short Chirp:

2.

Short Chirp:

3.

The system takes different areas into and out of night service
automatically. It does this following timetables setup by the System
Manager. The effects of night service vary, but t y pically are:

Lines:

–

phone extension.

Phones:

–

eg. no international or long distance calls.

Hotline operation allows the phone to automatically dial a number or

The system directs calls to a night desk number, answer

Dial 40 (in group) or 41 (out of group).

FEATURE

Dial

The type of calls you can make becomes more restricted,

FEATURE

to finish.

.

speed dial when left off-hook for a set period. Your System Manager or
maintainer controls this feature.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 26

Voice Manager

Using Voice Manager

The system can include a Voice Manager to record messages for you in
your own voice mailbox. You can use this by setting the Voice Manager
number as your diverts (see page 20). Your mailbox ID. normally
matches your extension number.

Customising Your Mailbox

You can customise your mailbox in many ways. We strongly
recommend that you set a passcode to keep your mailbox private.

To customise your mailbox:

1. Dial the Voice Manager extension number (________).

2. When answered, dial # for the message desk.

3. Dial your ID. (_____) and your password if requested.

4. If you have fax messages, the Voice Manager will tell you. Dial 3 to
skip fax collection.

5. Dial 7 and select one of the following.

Record Name:

–

Permanent Greeting:

–

callers diverted to your mailbox.

Set Password:

–

1234, 0000 or your extension number.

Temporary Greeting:

–

greeting until it is automatically deleted at a set time (___:___
am/pm).

Fax Number:

–

messages, you can set a fax number to which it should forward
your faxes (do not add the normal external dialling prefix).

Message Light Number:

–

Dial 1.

Dial 4. The Voice Manager plays this to

Dial 2. Do not set an obvious password such as

Dial 0. This replaces your permanent

Dial 5. If your Voice Manager also takes fax

Dial 6. The Voice Manager can light
the lamp on some phones when you have new messages
(supported on all DT, TT, FT-1M and FT-2/3/4 phones). The lamp
goes off once you check your mailbox.

Day Alert Number:

–

Manager rings this number if you have new messages. This is not
used if you set a message light number.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Dial 3. During day service, the Voice

Voice Manager – Page 27

Collecting Voice Messages

Check your mail regularly. The system deletes new and old messages
after set periods. You can check your mailbox from an external phone. It
must have touch tone (MF) dialling with

After entering your mailbox the Voice Manager tells you how many
messages you have and their type (new or old).

To collect voice messag es:

1. Dial the Voice Manager extension number (________).

2. When answered, dial # for the message desk.

3. Dial your ID. (_____) and your password if requested.

4. If you have fax messages, the Voice Manager tells you.

5. To skip collecting your faxes, dial 3.

6. To collect your faxes, dial 9. Dial a fax number to which to send the
faxes (do not prefix 9).

7. The Voice Manager plays the newest voice message.

8. Use the options below to play/action your messages.

and # keys.

Playing Messages

While playing messages, use the following controls.

To play messages:

To hear the next message:

–

To hear the previous message:

–

To rewind the message:

–

To fast forward the message:

–

To hear the message details (date, ti me & sender):

–

To record a message in another mailbox:

–

Dial 3.

Dial 1.

Dial 4.

Dials 6.

Dial 2.

Actioning Messages

While playing a message, you can action it in several ways:

To action a message:

– Dial 0 and select one of the following:

To delete the message:

–

To copy the message to another mailbox:

–

To redirect the message to another mailbox:

–

To record a reply in the senders mailbox:

–

Dial #.

Dial 0 .

Dial 1.

Dial 2.

Dial 5.

To call the sender:

–

To finish actioning the message:

–

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Dial 3.

Dial

.

Page 28

Good Phone Usage

General Phone Usage

The phone provides a quick method of communication. However, think
carefully about how you use the phone. Your manner is a key part of the
company's and your image. Since the phone does not convey smiles,
shrugs, nods, etc, how you speak is all important.

– Speak clearly and maintain a friendly manner.
– Be precise and avoid rambling.
– Position the phone within easy reach for use.
– Keep a pen and paper near the phone and use them.
– Keep a list of company and external numbers handy.
– If you have to talk to someone else in the office during a call, inform

Answering Calls

"Speak now and I will
answer; how shall I help
you, say." A.E.Houseman

1896.

the caller and then use

– Avoid giving your operator unnecessary work:

– Transfer callers yourself rather than via the operator.

– Keep your System Manager informed of changes in your

department, so that they can keep your pickup groups, phone
directories, etc. up to date.

– Answer the phone promptly and identify yourself.
– Sound helpful and friendly.
– Get the caller's name and use it.
– Do not be bad mannered to wrong numbers, always accept the

apology. Transfer the call to the correct extension if you can.

– Listen to the caller and let them know you are listening.
– If taking a message, include your name, the callers name, dat e, t ime

and subject.

HOLD

(see page 19).

– If cut-off, wait for the original caller to call back.

Making Calls

"Well, if I called the wrong
number, why did you answer
the phone" James Thurber,

New Yorker Magazine

1937.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

– Know what you want to say, avoid rambling. If necessary prepare

key point notes before the call.

– If you get a wrong number, always apologize, it is not t he other

person's fault.

– If cut-off, callback as soon as possible.
– If the extension diverts to Voice Mail, leave a message. Do not hold

for the operator unless urgent.

Telephone Numbers – Page 29

Telephone Numbers

Personal Speed Dials

Store Name Number Store Name Number

00 05
01 06
02 07
03 08
04 09

– To store a personal speed dial, see page 10.

System Speed Dials

Store Name Store Name Store Name

Internal Phone Numbers

Extn Name Extn Name Extn Name

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 30

Glossary

ACA

(Automatic Call Announcer) Equipment which plays messages to
callers waiting to be answered.

A

CCOUNT CODES

A code of up to 12 digits which the systems outputs to its call log
along with other call details. Codes entered are checked against
up to 200 stored on the system before being accepted.

A

REA

Each extension and line on the system belongs to one of up to
250 areas. They then follow the night service timetable linked to
that area.

C

ALL LOG

The system can log calls that match set criteria, eg. length,
direction, line, extension. The log includes call details such as
number, account codes, time, etc.

C

AMP ON

A functions which leaves your phone set to ring a busy extension
or line as soon as it becomes free and stops you receiving any
other calls in the meantime.

C

OLLECTIVE

A group where the system rings all the free members at the same
time.

DT-3

Similar to DT-5 but with no BLF status lamps on the DSS keys.

DT-4

Similar to DT-5 but with no handsfree operation.

DT-5

Fully featured digital display phone. Includes full handsfree
operation and 8 DSS keys with BLF status lamps.

L

ONGEST WAITING

The system tries the free members in order of how long they have
been free, starting with the longest free.

M

ANAGER SECRETARY WORKING

A name for functions that help one user to make and receive calls
for transfer to another user.

O

FFLINE

A term used to mean out of service/not working.

P

AGE

A one-way call which connects without ringing and uses the
speaker of the phone(s) called. Also known as a broadcast call.

P

ICKUP GROUP

A group of phones within which you can pickup and answer calls
ringing at any of the other member extensions.

PIN C

ODE

The system stores up to 200 PIN codes of up to 6 digits. Each PIN
code has its own associated call barring and phone settings.
When you use a PIN code, its settings temporarily override those
of the phone from which you are dialling. Your System Manager
will keep a record of the valid PIN codes stored on your system.

POT

(Plain Ordinary Phone) These are also called two-wire telephones.
POT's include devices such as fax machines and answerphones.

R

OTARY

A group where the system starts with the first free member after
the last member rung. If unanswered, after a short time the
system tries the next free member and so on.

S

EQUENTIAL GROUP

The system tries the first free members, always starting from the
front of the group. If unanswered, after a short time the system
tries the next free member and continues to shuttle between the
first two free members.

S

OFTWARE RELEASE

The release (or version/level) of software used by a system
determines what features are available to users and how those
features work.

S

PEED DIALS

Speed dials are used to store phone numbers (and sometimes
account codes). The number can then be dialled by entering just
the number of the speed dial store.

T

ENANCY

The system can be divided into several tenancies, each containing
different extensions and lines. Calls between tenancies are not
normally allowed. Each tenancy sub-divides into areas.

TT

(Turret Phone) Similar to the INDeX DT phones, TT phones are
designed for headset working in ACD (telephone sales)
environments.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Index – Page 31

Index

Abbreviated dialling 10
Account code

Forced 11

Voluntary 14
Actioning messages 27
Alert - answer 19
Alert number 26
Answer

Alarm call 17

Callback 17

Page 16
Answer an alert 19
Answer call waiting 16
Answer calls 16
Answer messages 16
Background music 24
Barred phone 24
Broadcast

Answer 16

Make 9
Busy camp on 13
Call

Make external 8

Make internal 9
Call answer 16
Call barring 8
Call forward 21
Call hold 19
Call park 18
Call pickup 17
Call volume 14
Call waiting

Answer 16
Callback 12

Answer 17
Callback ring timeout 22
Camp on 13

Answer 16
Cancel

Callback 17
CANCEL 17
Cancel message 16
Change passcode 24
Collecting message 27
Collecting voice mail 27
Common hold 18
Conference 15
Copy message 27
Customise mailbox 26
Date

Message 27
Day alert number 26
Delete message 16
Delete messages 27
Dialling

External 8
Internal 9

Divert

Set numbers 20

Divert all 20

Remote set 21

Setup 20
Divert no answer time 22
Do not disturb 21
Emergency calls 25
Enter account 11
Enter passcode 24
Enter PIN 11
Exclusive hold 19
Executive intrusion 13
Extension

Page 9
External call

Make 8
External ring on/off 23
Fast forward 27
Fax collection 27
Fax number 26
Follow me 21
Forced account 11
Forced intrusion 13
Forced PIN 11
Forward 21
Greeting 26
Group

Joining/leaving 25

Page 9
Group ringing timeout 22
Handsfree 14
Hold 19
Hotline operation 25
Hunt group 25
Idle

Music 24
In Group 25
Internal call

Make 9
Internal ring on/off 23
Intrude 13
Lamp 5
Locking a terminal 25
Loudness

Ringer 22
Loudness of call 14
Loudness ringer step 23
Mailbox

Collection 27
Mailbox customise 26
Make call

External 8

Internal 9
Manager transfer 20
Message

Leave 12
Message answer 16
Message light number 26
Messages - Actioning 27
Mobile access 11
Music

Background 24
Name mailbox 26
Next message 27
Night service 25
No calls

On/off 21
Out of Group 25
Page

Answer 16

Make 9
Park calls 18
Park conference 15
Passcode

Mailbox 26

Phone 24
Permanent greeting 26
Personal speed dials 10
Persuasive Ringing 23
Phone lamp 5
Phone lock 25
Phone passcode 24
Pickup 17
Pickup group 17
Pilot group 25
PIN codes

Forced 11

Roaming 11
Play messages 27
Previous message 27
Record message 27
Redirect 27
Remote forward 21
Reply to message 27
Rewind message 27
Ringback 12
Ringer on/off 23
Ringer sound 23
Ringer step size 23
Ringer timeout 22
Ringer volume 22
Ringing 5
Roaming PIN 11
Secretary filter 20
Setup mailbox 26
Sound

Ringer 23

Speak to sender 27
Speaker 14
Speed dials 10
Split conference 15
Step size 23
System Manager 3
System speed dials 10
Take other calls 17
Temporary greeting 26
Time

Message 27
Timeout - Ringer 22
Tones 5

Ringer 23
Unlocking a terminal 25
Unpark calls 18
Voice mail collection 27
Voice Manager

Collecting messages 27

Mailbox customise 26
Volume

Ringer 22
Volume of call 14
Volume ringer step 23
Voluntary account codes 14
Wait on busy 13

"So essential did I consider an
Index to be to every book, that I
proposed to bring a Bill into
parliament to deprive an author
who publishes a book without an
Index of the privilege of
copyright ; and, moreover, to
subject him, for his offence, to a
pecuniary penalty"

Justice Baron Campbell 1861.

Lord Chief

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Performance figures and data quoted in this document are typical, and must be
specifically confirmed in writing by Lucent Technologies before they become
applicable to any particular order or contract. The company reserves the right to
make alterations or amendments to the detailed specifications at its discretion. The
publication of information in this document does not imply freedom from patent or
other protective rights of Lucent Technologies, or others.

All trademarks acknowledged. SDX and INDeX are registered trademarks of SDX
Business Systems, a wholly owned subsidiary of Lucent Technologies.

©SDX Business Systems, a wholly owned subsidiary of Lucent Technologies 1999.
Sterling Court

15 - 21 Mundells
Welwyn Garden City
Hertfordshire AL7 1LZ
England
Tel: [phone]
Fax: [phone]
Email: [e-mail]
Web: http://www.sdxplc.com

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)