Avaya INDEX DT1 User Manual

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Contents

Introduction....................................................................... 3

DT1 Phone Features.......................................................... 4

Quick Summary................................................................. 6

Making Calls...................................................................... 8

Speed Dials, PIN's & Account Codes ............................ 10

Busy or Unanswered....................................................... 12

Actions During a Call...................................................... 14

Answering Calls .............................................................. 16

Transfer, Park & Hold Calls............................................ 18

Diverting Calls................................................................. 20

Ringer Controls............................................................... 22

Phone Settings................................................................ 24

Voice Manager................................................................. 26

Good Phone Usage......................................................... 28

Telephone Numbers........................................................ 29

Glossary........................................................................... 30

Index................................................................................. 31

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Introduction – Page 3

Introduction

Using this Guide

This guide is for the DT1 phone used on the INDeX telephone system. To check what type of phone you have, look at the label on its base.

Whilst this guide covers all the features supported by the DT1, your DT1 may not be able to use of them. If unsure of which feat ures you can use, contact your System Manager.

Network Features:

–

Your phone system may be part of a network linking several sites. Wherever possible, it treats network calls as internal calls and off ers the same features. However, this depends on the type of network link and type of system at the other end of the link.

Further Help

"Why don't you do something to help me?"

Stan Laurel 1947.

In all instances, first seek help from your System Manager. They will seek further assistance from your system's Maintainer if necessary.

System Manager:

Extension:

This guide is also available in several computer formats (eg. Windows Help, Adobe Acrobat) and as part of a computer based training program. Contact your System Manager to obtain copies or download them from the internet site (http://www.sdxplc.com).

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 4

DT1 Phone Features

Introduction to the DT1

"When at last this little instrument appeared, consisting, as it does, of parts everyone of which is familiar to us, and capable of being put together by an amateur, the disappointment arising from its humble appearance was only partially relieved on finding that it was really able to talk."

James Clerk Maxwell, "The Telephone" 1878

The diagram shows the main features of a DT1 phone.

The system supports a wide range of other phone types for different applications and uses (see "Glossary" on page 30).

Handsfree (Speaker) & Answer Release

On all DT phones you can dial and hear the call progress without using the handset (known as "on-hook dialling").

When answered, on the DT1 you can continue the call without using the handset, ie. handsfree. You can switch between handsfree and handset during a call.

On all the DT phones, pressing the same effect as lifting or replacing the handset.

ANSWER RELEASE

key has the

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

DT1 Phone Features – Page 5

Phone Tones & Ringing

The DT1 uses various tones and ringing to indicate calls and other events. A sample of these appears below. You can alter the ringer volume, sound, switch it on/off, etc. (see page 22).

Incoming Calls:

Repeated Single Ring:

–

Repeated Double Ring:

–

Repeated Triple Ring:

–

Single Tone:

–

During Calls:

Three tones:

–

Repeated Double Pip:

–

Repeated Single Pip:

–

intruded on your call.

Page call (see page 16).

Enter PIN or account code (see page 10) .

Internal call.

External call.

System alarm.

You have set a camp on (see page 13).

Another extension is about to intrude or has

Phone Lamp

Outgoing Calls:

Dial Tone:

–

Broken Dial Tone:

–

Repeated Tone:

–

Repeated Triple Tone:

–

Continuous Tone:

–

Phone locked or barred.

The DT1 uses its lamp (just above the and messages.

Fast Flashing Lamp:

–

Lamp On:

–

Repeating Double Flash:

–

Repeating Single Flash:

–

Dial number.

Phone on divert or no calls (see page 20).

Busy number (see page 12).

Call diverting to external number.

Number called unobtainable or set to no calls.

Call Waiting (see page 16).

Message (see page 16).

External call.

Internal call.

SPEAKER

key) to show calls

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 6

Quick Summary

Introduction

= Replace handset or press

= Pickup the handset or continue handsfree. <value> = Enter value required (eg. phone number). (note) = Note, {option} = Optional step X...Y = Enter value in range X to Y.

Making Calls

For full details, see page 8.

To make an external call:

ANSWER RELEASE

9, <external number>,

To make an internal call: To redial the last external number: To make a page call: To end calls:

Speed Dials

For full details, see page 10.

To use a system speed dial: To use a personal speed dial: To store a personal speed dial:

FEATURE, , SPEED DIAL, <pass>, 0...9, , <no.>, #, FEATURE

If Busy or Unanswered

For full details, see page 12.

To leave a message:

This lights the lamp on the extension called and leaves your number as a message to reply (unless they have reached their limit of 5 messages).

To camp on & wait:

This flashes the lamp on the busy phone.

To cancel camp on:

(All types)

<extension number>,

REDIAL,

FEATURE, 4, <group number>,

SPEED DIAL, 100...999,

SPEED DIAL, 00...09,

For external numbers, put 9 before the number.

FEATURE, 1

FEATURE, 3

ANSWER RELEASE

(includes speed dials)

, speak,

To set/cancel a callback:

This rings you when that extension becomes free or is next used.

FEATURE, 2

Actions During a Call

For full details, see page 14.

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

To change volume: To switch to speaker: To switch to handset:

To enter account code: To create a conference: To split a 3-way conference:

FEATURE

SPEAKER

FEATURE HOLD, <extension no.>, FEATURE

, 7, 0,

1 (Soft) ... 4 (Loud)

, 6,

FEATURE

3, <account code>, FEATURE, #

, 6,

Quick Summary – Page 7

Answering Calls

For full details, see page 16.

To answer a call:

ANSWER RELEASE or

To answer a message: To cancel a message: To pickup calls:

FEATURE, 9, ANSWER RELEASE or

To set pickup no.:

FEATURE, , 4, 2, <pass>, (clear), <group no.>, #, FEATURE

Transfer, Park & Hold Calls

For full details, see page 18.

To transfer a call: To hold/unhold a call:

Note: Replacing the handset or pressing ANSWER RELEASE parks the call.

To park call: To retrieve a call you parked: To retrieve a call parked elsewhere:

FEATURE, 7,

Diverting Calls

For full details, see page 20.

To set a divert:

FEATURE, , 1, 0 (all) or 1 (busy) or 2 (no answer), <pass>, (clear), <extension no.>, #, FEATURE

FEATURE, 0 FEATURE, 6, 4

To use this feature you must first have a pickup group number set.

You can set a group or extension as your pickup number.

HOLD, <extension no.>,

HOLD

FEATURE, 7, #

Setting a divert switches its use on.

Ringer Controls

For full details, see page 22.

Other Features

For full details, see page 24.

To cancel a divert:

FEATURE, , 1, 0 (all) or 1 (busy) or 2 (no answer), <pass>, (clear), FEATURE

To switch no calls on/off: To forward calls:

FEATURE, , 2, 0, <from extns.>, #, <pass>, (clear), <to extns.>, #, FEATURE

Volume:

FEATURE, , 3, 0, <passcode>, (change volume), #, FEATURE

Sound:

FEATURE, , 3, 1, <passcode>, , (change sound), #, FEATURE

External call ringer: Internal call ringer: Ringer Step: Ringer Timeout:

FEATURE, , 1, 3, <passcode>, (clear), <time>, #, FEATURE

Set passcode:

The phone rings while changing the volume.

The phone rings while changing the sound.

Clearing a divert switches its use off.

FEATURE, , 6, 0 (on) or 1 (off), FEATURE

Enter the passcode of the extension being forwarded.

FEATURE, , 3, 5 (on) or 6 (off), <pass>, FEATURE FEATURE,

FEATURE,

Affects Callback, Group Ringing and Divert on No Answer

FEATURE,

, 3, 2 (none) ... 4 (large), <pass>, FEATURE

, 3, 7 (on) or 8 (off), <pass>, FEATURE

, 7, 0, <old pass>, <new pass>, FEATURE

Background music: Lock/unlock phone: Enter/exit group:

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

FEATURE,

, 5, 0 (on) or 1 (off), <pass>, FEATURE

, 6, 3 (lock) or 2 (unlock), <pass>, FEATURE

, 4, 0 (enter) or 1 (exit), <pass>, FEATURE

Page 8

Making Calls

Notes on Making Calls

Your DT1 phone allows very simple and quick dialling to make calls. To simplify dialling further, the system can store several hundred speed dials for use by any extension (see page 10). You can also store your own frequently needed numbers as speed dials.

Call Barring

The system can bar you from dialling particular numbers or types of numbers (eg. national, international). Typically call barring increases when the system puts the phone's area into night service.

Call barring can also change according to time, date and day of the week. As the call barring settings vary for each site, this guide cannot fully detailed their effect.

Making External Calls

"E.T. phone home" Steven Spielberg 1982.

Redial - Alias:

- Last number redial

- Saved number redial.

The system may apply call barring to some or all external numbers (see Call Barring above). You can also lock you DT1 (see page 25) or bar it by wrong passcode entry (see page 24).

To dial an external call:

1. Dial 9 (Your System Manager will inform you if you need to dial a

different number).

2. If the DT1 gives three tones, it requires either a PI N or account code

before allowing the call.

3. Dial the external telephone number.

4. When answered, either pickup the handset or continue the call

handsfree.

5. During the call you can do several actions;

– Park, hold or transfer the call (see page 18). – Perform various other actions (see page 14).

6. To end, dial

ANSWER RELEASE

or replace the handset.

To redial the last external n umber used:

1. Dial

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

REDIAL

speed dials).

to repeat the last external number used (including

Making Calls – Page 9

Making Internal Calls

"Hello, Neil and Buzz. I'm talking to you by telephone from the Oval Room at the White House, and this certainly has to be the most historic telephone call ever made." Richard Nixon

1969.

Making a Page Call

The method below uses normal dialling to make internal calls.

To dial an internal call:

1. Dial the extension number. A triple-tone means that the extension called is diverting calls to an external number (DT-3/4/5 phones).

2. If unanswered, the DT1 provides options to wait or notif y t he extension you called (see page 12).

3. If answered, either pickup the handset or continue the call handsfree. During the call, the DT1 provides a range of further actions (see page 14).

4. To end, dial

ANSWER RELEASE

or replace the handset.

Page Call - Alias:

- Broadcast

- Zone paging.

You can page any INDeX DT or TT phone or group of such phones. They hear the call without doing anything though you cannot hear t hem. If wanted, they can turn the page into a normal call (see page 16). If the phone paged is diverting calls, the page also diverts (except group pages).

To page an extension or group:

1. Dial

FEATURE 4

2. Pickup the handset or continue handsfree.

3. Dial the extension or group number.

4. If the extension is busy or set to No Calls, you can wait or leave a message (see page 12).

5. Speak and then dial

ANSWER RELEASE

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Page 10

Speed Dials, PIN's & Account Codes

Using Speed Dials

The system can store telephone numbers in speed dial stores. You can then ring those numbers by dialling the number of the speed dial store.

System speed dials:

Speed Dials - Alias:

- Abbreviated dialling

–

subject to call barring. Ask your System Manager for a list .

Personal speed dials:

–

own use (see below).

To use a speed dial :

All extensions can use these, though still

You can store up to 10 speed dials for your

1. Dial

2. If the DT1 gives three tones, it requires either a PI N code or account

3. Continue as for a normal external call (see page 8).

SPEED DIAL

for personal speed dials and 100 to 999 for system speed dials).

code before allowing the call, check with your System Manager.

and then the speed dial store number (00 to 09

Storing Personal Speed Dials

If external, prefix a 9 to the speed dial number, this is the normal number to seize an external line. Your System Manager will inform you if you have to add a different prefix before external numbers

To store a personal speed dial number:

1. Without lifting the handset, dial

Short-chirp:

Double-tone:

3. mistake dial to restart entry.

Double-ring:

FEATURE

dial

SPEED DIAL

Dial

Enter the DT1's 4-digit passcode. If you make a

Passcode not accepted. Dial the passcode again or

to stop.

FEATURE

Single Ring:

5. speed dial store to use (0 to 9).

Double-ring:

6. dial a new number (prefixed with a 9 if external) followed by #.

Single-ring:

7. (prefixed with a 9 if external) followed by # or dial

Deep double-ring:

8. or dial

Short-chirp:

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

FEATURE

Passcode accepted. Dial the number of the personal

The DT1 has a number set. Either dial

The DT1 has no number set. Dial a new number

Number entered invalid. Repeat the step above

to stop.

Select a feature or dial

FEATURE

to finish.

to cancel it or

FEATURE

to stop

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