Avaya INDeX 2030, INDeX 2050, INDeX 2060 User Manual

INDeX 10.0

2030/50/60 User's Guide

38DHB0002UKFN Issue 2 (07/2002)

Page 2 - Contents

Contents

Introduction......................................................................................................................................................5

Using This Guide......................................................................................................................................................5

What Features Can I Use?....................................................................................................................................... 5

Further Help ............................................................................................................................................................. 5

Display Phone Features..................................................................................................................................6

Introduction to Display Phones.................................................................................................................................6

Using Soft Keys and the SCROLL Key ....................................................................................................................6

On-Hook Dialling, Speaker & Answer Release.........................................................................................................7

Tones & Ringing.......................................................................................................................................................7

The Phone Lamp......................................................................................................................................................7

Making Calls.....................................................................................................................................................8

Notes on Making Calls .............................................................................................................................................8

Making Internal Calls................................................................................................................................................8

Making a Page Call .................................................................................................................................................. 8

Making External Calls...............................................................................................................................................9

Redialling External Numbers....................................................................................................................................9

Making Calls from the INDeX Directory.................................................................................................................. 10

Speed Dials ................................................................................................................................................... 11

Using Speed Dials..................................................................................................................................................11

Storing Personal Speed Dials ................................................................................................................................11

PIN & Account Codes................................................................................................................................... 12

If ENTER ACCOUNT Appears ...............................................................................................................................12

If ENTER PIN Appears........................................................................................................................................... 12

Roaming PIN's .......................................................................................................................................................12

Busy or Unanswered.................................................................................................................................... 13

Options If Busy or Unanswered..............................................................................................................................13

Arrange a Callback.................................................................................................................................................13

Leave a Message...................................................................................................................................................14

Camp On and Wait.................................................................................................................................................14

Intrude....................................................................................................................................................................14

Monitoring a Call ....................................................................................................................................................14

Actions During a Call ................................................................................................................................... 15

Create a Conference Call....................................................................................................................................... 15

Using the Notepad .................................................................................................................................................16

Switching to Handsfree ..........................................................................................................................................16

Changing the Call Volume......................................................................................................................................16

Adding Voluntary Account Codes........................................................................................................................... 17

Software Release...................................................................................................................................................17

Muting Calls ...........................................................................................................................................................17

Recall ..................................................................................................................................................................... 17

Answering Calls............................................................................................................................................ 18

Answering Normal Calls.........................................................................................................................................18

Answering a Page Call...........................................................................................................................................18

Answering a Message............................................................................................................................................18

Alarms - Triple Ring, Music or Recorded Message ................................................................................................ 18

Answering a Callback............................................................................................................................................. 19

Answering Other Extensions - Call Pickup.............................................................................................................19

Automatic Calls - Hotline Operation .......................................................................................................................19

Automatic External Call Connection.......................................................................................................................19

Page 2 - Contents INDeX 10.0 2030/50/60 User's Guide 38DHB0002UKFN Issue 2 (07/2002)

Contents - Page 3

Contents (Cont.)

Transfer, Park & Hold Calls ......................................................................................................................... 20

Transferring Calls...................................................................................................................................................20

Holding Calls ..........................................................................................................................................................20

Parking Calls..........................................................................................................................................................21

Dialling Ahead ........................................................................................................................................................21

Diverting Calls............................................................................................................................................... 22

Using Diverts.......................................................................................................................................................... 22

Setting the Divert Types and Personal Numbers ...................................................................................................24

Switching Divert All On/Off.....................................................................................................................................25

Switching No Calls On/Off...................................................................................................................................... 25

Displaying an Absence Message ...........................................................................................................................26

Forwarding Calls ....................................................................................................................................................26

DSS Keys....................................................................................................................................................... 27

Setting Up a DSS Key............................................................................................................................................27

Using DSS Keys.....................................................................................................................................................27

BLF Status Lamps..................................................................................................................................................28

DSS Key Label.......................................................................................................................................................28

DSS Key Label Template.......................................................................................................................................28

Interruptions During a Call .......................................................................................................................... 29

Answering a Call Waiting .......................................................................................................................................29

Answering an Alert ................................................................................................................................................. 29

Single Pips - Intrusion ............................................................................................................................................29

Please Finish Call Message...................................................................................................................................29

ACD Working................................................................................................................................................. 30

ACD on 2050 Phones?...........................................................................................................................................30

Starting ACD Working - Logging On ......................................................................................................................30

Stopping ACD Calls Temporarily - Busy.................................................................................................................30

Finishing ACD Working - Logging Off.....................................................................................................................30

Manager-Secretary Setup ............................................................................................................................ 31

Planning Soft DSS Keys.........................................................................................................................................31

Setting Up Soft DSS Keys...................................................................................................................................... 31

Changing the Soft DSS Display Mode....................................................................................................................32

Changing the Soft DSS Extensions........................................................................................................................ 32

Changing the Soft DSS Usage...............................................................................................................................32

Manager-Secretary Working........................................................................................................................ 33

Using Soft DSS Keys .............................................................................................................................................33

Soft DSS Key Display.............................................................................................................................................33

Making Calls...........................................................................................................................................................33

Park Transferring Calls...........................................................................................................................................34

Alerting a Busy Extension ......................................................................................................................................34

Remotely Switching No Calls/Divert On/Off ...........................................................................................................34

INDeX 10.0 2030/50/60 User's Guide Contents – Page 3 38DHB0002UKFN Issue 2 (07/2002)

Page 4 - Contents

Contents (Cont.)

Ringer Controls............................................................................................................................................. 35

Changing the Ringer Volume .................................................................................................................................35

Changing the Ringer Sound...................................................................................................................................35

Switching the Ringer On/Off................................................................................................................................... 35

Setting a Ringer Step ............................................................................................................................................. 36

Setting the Ringer Timeout.....................................................................................................................................36

Other Features .............................................................................................................................................. 37

Personal Alarms.....................................................................................................................................................37

Missed Calls...........................................................................................................................................................38

Group.....................................................................................................................................................................38

Hot Desking............................................................................................................................................................39

Phone Settings.............................................................................................................................................. 40

The Phone Passcode.............................................................................................................................................40

Background Music..................................................................................................................................................40

Displaying Phone Details .......................................................................................................................................41

Locking/Unlocking the Phone.................................................................................................................................41

Language Controls.................................................................................................................................................41

Voice Manager .............................................................................................................................................. 42

Voice Manager Functions.......................................................................................................................................42

Listening to Voice Messages..................................................................................................................................42

Using Any Phone ...................................................................................................................................................42

Modifying Your Mailbox..........................................................................................................................................43

Changing Your Temporary Greeting ......................................................................................................................43

Dial 1 Divert for Incoming Calls..............................................................................................................................44

Leaving Voice Mail Messages................................................................................................................................44

System Manager Phones ............................................................................................................................. 45

What are System Manager Phones? .....................................................................................................................45

Night Service.......................................................................................................................................................... 45

Changing the Time.................................................................................................................................................45

Unlocking a Phone ................................................................................................................................................. 45

Changing the Date .................................................................................................................................................46

Recording ACA Messages .....................................................................................................................................46

Good Phone Usage....................................................................................................................................... 47

General Phone Usage............................................................................................................................................ 47

Answering Calls .....................................................................................................................................................47

Making Calls...........................................................................................................................................................47

Glossary......................................................................................................................................................... 48

Index............................................................................................................................................................... 49

Page 4 - Contents INDeX 10.0 2030/50/60 User's Guide 38DHB0002UKFN Issue 2 (07/2002)

Using This Guide Introduction – Page 5

Introduction

Using This Guide

This guide is for INDeX 2030, 2050 and 2060 telephones used on the INDeX telephone system operating under Software Release 10.0.

To check the Software Release of your system, press ANSWER/RELEASE and then PROGRAM. The phone displays the Software Release. Cancel the display by pressing ANSWER/RELEASE again.

2060 Telephone Software This guide covers the normal telephone functions of the 2060 telephone. Details of using its TAPI driver with software on your PC is covered by a separate 2060 Software Addendum. Obtain copies from your System Manager or download them from our Internet site http://support.avaya.com

What Features Can I Use?

This guide covers all the features supported by the INDeX 2030, 2050 and 2060 phones. However, your phone may not be enabled to use all of the features available. If you are unsure which features you can use, contact your System Manager.

• Network Features

Your phone system may be part of a network linking several sites. Where possible, it treats network calls as internal calls and offers the same features. However, this depends on the type of network link and type of system at the other end of the link. Some links may be to non-INDeX telephone systems.

Further Help

In all instances, first seek help from your System Manager. They will seek further assistance from your system's Maintainer if necessary.

System Manager on extension: ..............................................

This guide is also available from our Internet site

http://support.avaya.com

INDeX 10.0 2030/50/60 User's Guide Introduction – Page 5 38DHB0002UKFN Issue 2 (07/2002) Using This Guide

Page 6 - Display Phone Features Introduction to Display Phones

Display Phone Features

Introduction to Display Phones

The diagram shows the main features of a display phone; the term covers INDeX 2030, 2050 and 2060 phones.

Lamp

Keys

Speake

(Beneath Handset

)

Handset

Dialling Keys

Microphone

BLF Lamps

(Not 2030)

Handset Rest Tags (Beneath Handset)

Dis pla

Keys

• 2060: Phone with handsfree operation, DSS keys and BLF status lamps (see page 27). A serial socket and cable for connection to a PC is also included. Use

of the 2060 software is covered by a separate 2060 Software Addendum.

• 2050: Similar to 2060 but without a serial socket.

• 2030: Similar to 2050 but without BLF status lamps.

Using Soft Keys and the SCROLL Key

The four lower Display Keys provide access to Soft Keys functions, e.g. Voice, Page, INDeX, etc. There are sometimes more Soft Key options available than the phone can display. When this happens, a

-symbol appears next to the SCROLL

key. Press SCROLL to display these other options. The Soft Key displays change during calls and will also change according to your

own customisation. A

-symbol next to a display key indicates an option you can use by pressing that key. Therefore, due to the number of variations involved, this guide cannot always detail when you would have to press the SCROLL key to access a function.

Your System Manager can disable any one or all of the following Soft Keys:

VOICE, PAGE, ACCOUNT, RECORD, RECALL, CAMP-ON, MESSAGE, OVERRIDE and PASS.

Page 6 - Display Phone Features INDeX 10.0 2030/50/60 User's Guide Introduction to Display Phones 38DHB0002UKFN Issue 2 (07/2002)

On-Hook Dialling, Speaker & Answer Release Display Phone Features – Page 7

On-Hook Dialling, Speaker & Answer Release

On all INDeX telephones you can both dial and hear the call progress without using the handset (known as "on-hook dialling").

When answered, you can continue the call without using the handset, i.e. handsfree. You can switch between handsfree and handset working during a call.

Pressing the ANSWER/RELEASE key has the same effect as lifting or replacing the handset.

Tones & Ringing

The phone uses various tones and rings to indicate events. A sample of these appears below. You can alter the ringer volume, sound, switch it on/off, etc (see page 32).

Incoming Calls

• Repeated Single Ring: Internal call.

• Repeated Double Ring: External call.

• Repeated Triple Ring: System or personal alarm.

• Single Tone: Page call (see page 18).

During Calls:

• Repeated Double Pip: You have set a camp on (see page 14).

• Repeated Single Pip: Another extension is about to intrude or has intruded on

your call.

Making Calls

• Dial Tone: Dial number.

• Broken Dial Tone: Phone on divert or no calls (see page 22).

• Repeated Tone: Busy number (see page 13).

• Triple Tone: Call diverting to external number.

• Continuous Tone: Number called unobtainable or set to no calls. Phone locked

or barred.

The Phone Lamp

The phone uses its lamp (above the SPEAKER key) to show calls and messages.

Fast Flashing Lamp: Call Waiting, see page 29.

Lamp On: Message, see page 18.

Repeating Double Flash: External call.

Repeating Single Flash: Internal call.

INDeX 10.0 2030/50/60 User's Guide Display Phone Features – Page 7 38DHB0002UKFN Issue 2 (07/2002) On-Hook Dialling, Speaker & Answer Release

Page 8 - Making Calls Notes on Making Calls

Making Calls

Notes on Making Calls

When making calls, the display shows details about call progress. It also shows messages if you cannot make the call.

• Call barring

The system can bar you from dialling particular numbers or types of number (e.g. national, international). Typically call barring increases when a phone goes into night service (when it displays a symbol). It also changes according to time, date and day of the week. As the call barring settings vary for each site, this guide cannot fully detail their effect.

Making Internal Calls

During the call, the display shows the call progress. You can also make calls using the

INDeX Directory feature (see page 10) or DSS keys (see pages 27 & 30 ).

To dial an internal call:

1. Dial the extension number. A triple-tone means that extension is diverting calls to

an external number.

2. If unanswered, your phone provides options to wait or notify the extension (see

page 13). If your system has a Voice Manager attached, you can record a voice message instead (see page 44). The Voice Manager may also instruct you to dial another number to be automatically transferred to the Operator or another extension.

3. If answered, use the handset or work handsfree.

• If your phone displays a •RINGER option then the called extension is set to automatically connect internal calls. Press •RINGER to send a reminder ring if no one has answered the call.

Making a Page Call

You can page any INDeX phone or group. They hear the call without doing anything though you cannot hear them. They can also turn the page into a normal call (see page 18). If the phone paged is diverting calls, the page also diverts (except group pages).

To page an extension or group:

1. Press

PAGE. Your phone displays PAGING.

2. Pickup the handset or talk handsfree.

3. Dial the number or press a DSS key (see page 27).

4. If busy or unavailable, the display shows options to wait or leave a message (see page 13).

5. Speak and then press ANSWER/RELEASE.

Page 8 - Making Calls INDeX 10.0 2030/50/60 User's Guide Notes on Making Calls 38DHB0002UKFN Issue 2 (07/2002)

Making External Calls Making Calls – Page 9

Making External Calls

The system may apply call barring to some or all external numbers. You can also lock your phone (see page 41) or bar it by wrong passcode entry (see page 40).

To dial an external call

1. Dial 9 to get an external line. Your System Manager will inform you if you need to dial a different number.

• If "ENTER ACCOUNT" appears, see page 12.

• If "ENTER PIN" appears, see page 12.

2. Dial the external telephone number.

• If "CALL BARRED" appears check with your system manager.

3. When answered, use the handset or work handsfree.

Redialling External Numbers

You can either redial the last external number dialled, select from one of the last five external numbers dialled or save the last external number dialled. Please note that you have a maximum of five redial stores that are shared by both save last external

number and Notepad numbers, e.g. Three saved last external numbers and two Notepad numbers (see page 16).

To redial the last external number used

1. Press REDIAL to repeat the last external number used (including speed dials).

To save the last external number used:

1. Whilst making an external call, press •SAVE. This stops the number being removed as you make further external calls until you choose to press •DELETE. The dialled numbers facility stores a maximum of five numbers including both Notepad and saved last external numbers (see page 16).

To redial one of the last five external numbers used:

1. Press SPEED DIAL and then •DIALLED and select from the last five stored numbers (move between them by pressing the lower left and right • symbols). When the number you require is shown press •CALL.

INDeX 10.0 2030/50/60 User's Guide Making Calls – Page 9 38DHB0002UKFN Issue 2 (07/2002) Making External Calls

Page 10 - Making Calls Making Calls from the INDeX Directory

Making Calls from the INDeX Directory

Using the INDeX Directory, your phone can display a selected entry from an index of either extensions or speed dial names plus their numbers. There are two methods of selecting entries of names and numbers from the INDeX Directory:

• By Alpha Group

• By Dial by Name

In addition, the INDeX Directory entries can be sorted either by 1

name or by last name. The particular method used and 1st or last name search is selected by your System Manager. Consult your System Manager for which method is available to you and if the sorting is by 1

stt

or last name.

To make a call using an Alpha Group search of the INDeX

1. Press INDeX for an internal call or SPEED DIAL and then INDeX for an

external number.

2. Press the key matching the 1

letter of the name you want. For example, to display the L Alpha Group, press the JKL key 3 times. The INDeX System displays the 1

name beginning with L from it's Directory entries.

• To move through the names beginning with L, press the -keys on the right and left of the current name.

• To skip forward 10 names, press SKIP.

• To select another letter, press a letter key.

3. To dial the name/number shown, press

CALL, otherwise to exit the INDeX

Directory, press ANSWER/RELEASE.

To make a call using Dial by Name search of the INDeX

1. Press INDeX for an internal call or SPEED DIAL and then INDeX for an external number.

2. Press the key matching the 1st letter of the Name you want. For example, to find the name SMITH press the PQRS

key.

3. The INDeX System begins searching it's Directory on the first press and will display the 1

name/number immediately, in this example a name beginning with

P. You can either:

• Continue dialling the letters of the name, e.g. MNO, then GHI, etc. until the required name (SMITH) is displayed OR.

• Press CYCLE to move onto the next alpha group of the PQRS key, e.g. a name beginning with Q. To move through the names beginning with Q, press the -keys on the right and left of the current name.

• To select the next letter of the alpha group of the PQRS key, press CYCLE again.

• If NO MATCH is displayed, press PREVIOUS to go back one step or press ANSWER/RELEASE to cancel.

4. To dial the name/number shown, press

CALL, otherwise to exit the INDeX

Directory, press ANSWER/RELEASE.

Page 10 - Making Calls INDeX 10.0 2030/50/60 User's Guide Making Calls from the INDeX Directory 38DHB0002UKFN Issue 2 (07/2002)

Using Speed Dials Speed Dials – Page 11

Speed Dials

Using Speed Dials

The system can store external numbers as speed dials.

• System speed dials: Ask your System Manager for a list.

• Personal speed dials: Your phone can also store up to 10 speed dials for your

own use (see below).

To dial a system speed dial by name:

1. Use the

INDeX feature (see page 10).

To dial a speed dial:

1. Press SPEED DIAL.

• To select a personal speed dial : Press

OWN and dial the personal

speed dial store number (0 to 9) or press the matching DSS key (the DSS keys match personal speed dials 1 to 8 (1 at the top)).

• To select a system speed dial by number : Press

SYSTEM and dial the

store number (100 to 899 and 9000 to 9999).

• To select a system speed dial by name : Press INDeX. To enter the name see page 10.

• To select from recently dialled numbers : Press DIALLED. See "Redialling External Numbers" on page 9.

• If "ENTER ACCOUNT" appears, see page 12.

• If "ENTER PIN" appears, see page 12.

2. Continue as for a normal external call (see page 8).

Storing Personal Speed Dials

To store a personal speed dial:

1. Press PROGRAM and then SPEED DIAL.

2. Enter your passcode (see page 40).

3. The display shows 0-9 OR DSS KEY. Press the number (0 to 9) or DSS key under which you want to store the speed dial. Note: DSS key 1 matches personal speed dial number 1, DSS key 2 matches

personal speed dial number 2, etc.

4. The display shows the current stored number (if set). Press

DELETE and dial the number. If the number is external, add the external line access prefix to the number, this is normally 9. Your System Manager will inform you if you have to add a different prefix before external numbers.

5. When finished, press

DONE.

6. Select another store or press PROGRAM to finish.

INDeX 10.0 2030/50/60 User's Guide Speed Dials – Page 11 38DHB0002UKFN Issue 2 (07/2002) Using Speed Dials

Page 12 - PIN & Account Codes If ENTER ACCOUNT Appears

PIN & Account Codes

If ENTER ACCOUNT Appears

If ENTER ACCOUNT appears when making an external call, you must enter an account code to continue. The system checks this against its list of codes before allowing the call.

To enter an account code at any time during a call, see page 17. To enter a forced account code:

1. Dial the account code. If you make a mistake, press

DELETE to delete the last

digit entered.

2. When you have entered the full code, press

DONE.

3. If the system does not recognise the code it displays REENTER ACCOUNT. Repeat the entry or end the call.

4. If the code is recognised, your call can continue.

If ENTER PIN Appears

If ENTER PIN appears when making an external call, you must enter a PIN code to continue. When used, the PIN code's call barring settings override those of the phone from which you dial. The system checks the code against its list of codes before allowing the call.

To enter a forced PIN code:

1. Dial your PIN code. If you make a mistake, press

DELETE to delete the last

digit entered.

2. When you have entered your PIN code, press

DONE.

3. If the system does not recognise the code it gives a constant tone. End your call attempt.

4. If the code is recognised, your call can continue.

Roaming PIN's

When you use a PIN code, its settings override those of the phone from which you dial. Note however that the system prefixes digits to force the call externally.

To use a roaming PIN:

1. Press # and enter your PIN code. If you make a mistake, press

DELETE to

delete the last digit entered.

2. When you have entered your PIN code, press

DONE.

3. If the system does not recognise the code, your phone gives a constant tone. End your call attempt.

4. If the code is recognised, your call can continue.

Page 12 - PIN & Account Codes INDeX 10.0 2030/50/60 User's Guide If ENTER ACCOUNT Appears 38DHB0002UKFN Issue 2 (07/2002)

Options If Busy or Unanswered Busy or Unanswered – Page 13

Busy or Unanswered

Options If Busy or Unanswered

Your phone provides several methods for contacting an extension that is busy, not answering or set to no calls. These options work for normal, page and diverted calls.

• Leave a Message

: Lights the lamp of the extension called. It also stores your

number as a message to reply. If your system has a Voice Manager attached, you can record a voice message instead (see page 44). The Voice Manager may also instruct you to dial another number to be automatically transferred to the Operator or another extension.

• Callback

: Rings your phone when the extension called becomes free or is next

used.

• Camp On: Flashes the extension's lamp to warn that you are waiting. It also stops other calls interrupting you.

• Intrude: Forces the other extension's call into a conference with you (not available to all phones).

• Monitor

: Allows you to hear the other call without interrupting it (not available to

all phones).

Arrange a Callback

If the extension you call is busy or just rings, you can set a callback. When that extension becomes free or is next used, your phone rings. If you answer, the other extension rings. After setting a callback you can make other calls, it will not take place while you are busy. You can only arrange one callback at any time.

The Ringer Timeout sets how long a callback rings your extension before it cancels (see page 36). The system also cancels any callbacks that have not taken place after a set period (normally 2 hours).

To arrange a Callback

1. Press

CALLBACK (the option does not appear if you already have a callback

set).

2. The system ends the call.

3. Your phone shows

CALLBACK.

To clear the Call Back

1. Press

CALLBACK again

INDeX 10.0 2030/50/60 User's Guide Busy or Unanswered – Page 13 38DHB0002UKFN Issue 2 (07/2002) Options If Busy or Unanswered

Page 14 - Busy or Unanswered Leave a Message

Leave a Message

You can leave your extension number as a message for someone to call you (see page 18). If their extension has a message lamp, it lights (supported INDeX phones). If your call is diverted, the message goes to the extension you first called.

To leave a message

1. Press MESSAGE. Your call ends unless the extension called has already reached its limit of stored messages.

Camp On and Wait

If the extension you call is busy, you can 'camp on' and wait. This flashes the lamp on the busy extension and if it has a suitable display, shows your name, number and CALL WAITING. While camped on your phone gives regular pips and you cannot make or receive other calls.

To Camp On to a busy extension:

1. Press

CAMP ON.

2. To replace the handset without cancelling the camp on, press SPEAKER first.

3. To end the camp on, press ANSWER/RELEASE or replace the handset.

Intrude

If your phone can intrude, an INTRUDE option appears when calling a busy extension. Your System Manager controls which extensions can intrude and be intruded on.

To intrude on a call:

1. Press

INTRUDE.

2. There is a short delay during which you and the other parties hear several short pips.

3. After the intrusion, the system gives regular pips.

Monitoring a Call

Silent monitoring lets you listen to another call without being heard. Note that there are restrictions on who can use this function (contact your System Maintainer). If your phone can use silent monitoring, a

LISTEN option appears.

Page 14 - Busy or Unanswered INDeX 10.0 2030/50/60 User's Guide Leave a Message 38DHB0002UKFN Issue 2 (07/2002)

Create a Conference Call Actions During a Call – Page 15

Actions During a Call

Create a Conference Call

You have two methods of holding conference calls.

• During a call, you can add callers to create a conference.

• Alternatively, you can dial-in to a conference call being held at a pre-defined

time. The numbers and passwords (optional) used for dial-in conferences are established by your System Manager. External callers can join dial-in conferences, but they must dial in to the INDeX and request a transfer to the dialin conference.

Both types of conference calls can have up to 64 participating members.

External Lines: If your exchange uses digital lines, you can conference several of these with internal parties. However, if your exchange uses any other type of line, you can only include one of those in a conference. Check with your System Manager for details.

To start or add to a conference:

1. During a call, press HOLD to hold your current call (or conference).

2. Call the new person that you want in conference.

3. If answered, ask if they wish to join a conference. If "yes" press

CONFER. If "no" and you clear down first, press SCROLL , CLEAR and then HOLD to retrieve the first call. If "no" and called party clears down first, then press HOLD to retrieve the first call.

4. If unanswered, press HOLD to retrieve to the first call.

To exit the conference:

1. Press ANSWER/RELEASE or replace the handset.

To park all the conference parties:

1. Press

PARK (see page 21).

To split a 3-way conference:

1. Press

SPLIT to hold one caller and connect to another call.

2. To switch between calls, press HOLD.

Starting/Joining a dial-in conference:

1. To initiate a dial-in conference call, dial the conference call number and press SET UP. You may be asked for a password.

If PASS is also displayed, then you can change the password.

2. To join a dial-in conference call, dial the conference call number and press JOIN. You may be asked for a password.

3. As new members join the conference, you will hear two bleeps.

4. At any time during the conference you can press

VIEW to display the extension

number of the last member to join.

5. Tapping

VIEW will cycle through all of the extension numbers of the members

of the conference call.

6. Press ANSWER/RELEASE or replace the handset to exit.

INDeX 10.0 2030/50/60 User's Guide Actions During a Call – Page 15 38DHB0002UKFN Issue 2 (07/2002) Create a Conference Call

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