Avaya Implementing Standalone Voice Mail User Manual

Implementing Standalone Voice Mail for
the Avaya B5800 Branch Gateway

Release 6.2

18-604088

Issue 1

June 2012

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4 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012

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Contents

Chapter 1: Standalone Voice Mail overview.....................................................................

Mailbox features........................................................................................................................................

Supported languages................................................................................................................................

Fallback languages...................................................................................................................................

Licensing...................................................................................................................................................

Park and Page feature..............................................................................................................................

Standalone Voice Mail auto attendant with central voicemail system configured.....................................

Management.............................................................................................................................................

Editing a B5800 Branch Gateway system configuration from System Manager..............................

Related resources.....................................................................................................................................

Related documents..........................................................................................................................

Avaya Mentor videos........................................................................................................................

Chapter 2: Software installation........................................................................................

Server requirements..................................................................................................................................

Required information.................................................................................................................................

Installing the Standalone Voice Mail software...........................................................................................

Configuring Standalone Voice Mail...........................................................................................................

Chapter 3: User mailbox configuration.............................................................................

Changing a user's voicemail configuration................................................................................................

Voicemail tab field descriptions........................................................................................................

Configuring voicemail email integration....................................................................................................

SMTP tab field descriptions..............................................................................................................

Announcements........................................................................................................................................

Configuring announcements............................................................................................................

Announcements tab field descriptions..............................................................................................

Announcement recordings...............................................................................................................

Configuring Park and Page for a voicemail mailbox.................................................................................

Chapter 4: Hunt group mailbox configuration.................................................................

Configuring a group mailbox.....................................................................................................................

Voicemail tab field descriptions........................................................................................................

Configuring Message Waiting Indication...................................................................................................

Hunt group mailbox access.......................................................................................................................

Message Waiting Indication access methods...................................................................................

Short code and button access..........................................................................................................

Remote access.................................................................................................................................

Announcements........................................................................................................................................

Configuring announcements............................................................................................................

Announcement recordings...............................................................................................................

Chapter 5: Auto attendant configuration..........................................................................

Creating an auto attendant.......................................................................................................................

Auto Attendant tab field descriptions................................................................................................

Prompt recordings.....................................................................................................................................

Routing incoming calls to an auto attendant.............................................................................................

About transferring calls to an auto attendant............................................................................................

7
7
8
9
10
10
11
11
12
13
13
13

15
15
16
16
20

23
24
25
27
29
29
30
30
31
32

35
35
36
38
39
39
39
40
40
40
41

43
44
45
46
47
48

Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 5

Programmed buttons........................................................................................................................

Short codes......................................................................................................................................

Using an auto attendant to access voicemail............................................................................................

Configuring Park and Page for an auto attendant.....................................................................................

Park and Page prompt recordings............................................................................................................

Dial By Name............................................................................................................................................

Chapter 6: Miscellaneous...................................................................................................

Remote mailbox access............................................................................................................................

Configuring buttons...................................................................................................................................

Button Programming tab field descriptions...............................................................................................

Visual Voice...............................................................................................................................................

Configuring a Visual Voice button.....................................................................................................

Configuring the MESSAGES button.................................................................................................

Default short codes...................................................................................................................................

Short code features...................................................................................................................................

Index.....................................................................................................................................

48
49
50
51
52
52

55
55
56
57
57
57
58
59
59
61

6 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012

Chapter 1: Standalone Voice Mail overview

Standalone Voice Mail provides basic voice mail mailbox services for all users and hunt groups created
on the B5800 Branch Gateway. In addition to basic voice mail mailbox services, Standalone Voice Mail
provides auto attendant services. It is installed on a separate Linux server and provides a maximum
capacity of 40 voice mail ports. The Linux server stores the prompts for the auto attendant operation and
acts as the message store for Standalone Voice Mail messages.

Note:

The voice mail folders in Embedded File Manager contain information relevant to Embedded Voicemail
only and have no impact on Standalone Voice Mail.

This document provides instructions to install the Standalone Voice Mail application and Linux operating
system on a Linux server. Also provided are instructions on how to configure user mailboxes, hunt groups,
and auto attendants. The installation requires minimal Linux knowledge. No access to the Linux command
line is used.

Mailbox features

The B5800 Branch Gateway system automatically creates a Standalone Voice Mail mailbox
for every user and hunt group in the B5800 Branch Gateway configuration.

• For users, the mailbox is automatically used to answer calls that ring unanswered for the
user's configured No Answer Time. The mailbox is also used in other situations where
the B5800 Branch Gateway would have otherwise returned a busy tone, for example
when the user is set to Do Not Disturb.

• For hunt groups, the mailbox is used when a call has rung for the group's Voicemail
Answer Time.

• For security, a voicemail access code can be assigned to any mailbox. This can be
changed by the mailbox user or the system administrator.

• For user mailboxes, message waiting indication is provided to the user's B5800 Branch
Gateway phone extension.

• For hunt group mailboxes, message waiting indication can be assigned to specified
users.

• V arious dialing short codes can be used to control voicemail features and for actions such
as collecting messages, leaving messages, and turning voicemail on and off. See

short codes on page 59 for more information.

Default

Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 7

Standalone Voice Mail overview

Supported languages

• Arabic (ara)

• Chinese (Hong Kong)

• Chinese–Mandarin (chs)

• Danish (dan)

• Dutch (nld)

• English UK (eng)

• English US (enu)

• Finnish (fin)

• French (fra)

• French Canadian (frc)

• German (deu)

• Greek

• Hungarian

• Italian (ita)

• Korean (kor)

• Latin Spanish

• Norwegian (nor)

• Polish

• Portuguese (ptg)

• Portuguese-Brazilian (ptb)

• Russian (rus)

• Spanish (esp)

• Swedish (sve)

The B5800 Branch Gateway system Locale setting is used to determine the default language
prompts used. A Locale setting is set for the whole B5800 Branch Gateway system. For
individual users and incoming call routes the system locale can be overridden.

For calls to voicemail, the locale used is determined as follows:

• The user Locale, if set, is used if the caller is internal.

• The incoming call route Locale, if set, is used if caller is external.

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• If no user or incoming call route Locale is applicable, the system Locale is used.

• A short code Locale, if set, is used and overrides the options above if the call is routed to
voicemail using the short code.

Fallback languages

If a selected locale is not supported, Standalone Voice Mail uses a fallback language.
If your voicemail configuration requires a locale that has not been downloaded to the B5800

Branch Gateway , a warning message displays to indicate which locale is missing. If you do not
add the locales, Manager will use the fallback languages listed in the table below.

Locale selected in Manager Fallback Languages

Arabic (ara) eng > enu
Argentina (ess) esp > eng > enu
Bahrain (arh) ara > eng > enu

Fallback languages

Belgium–French (frb) fra > frc > eng
Belgium–Dutch (nlb) nld > eng > enu
Brazilian Portuguese (ptb) pt > eng > enu
Chile (esl) esm > esp > enu
Chinese–Cantonese (zzh) eng > enu
Chinese–Madarin (chs) eng > enu
Colombia (eso) esm > esp > enu
Danish (dan) eng > enu
Dutch (nld) eng > enu
Egypt (are) ara > eng > enu
English UK (eng) enu
English US (enu) eng
Finnish (fin) eng > enu
French (fra) frc > eng > enu
French Canadian (frc) fra > enu > eng
German (deu) eng > enu
Italian (ita) eng > enu
Korean (kor) eng > enu

Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 9

Standalone Voice Mail overview

Locale selected in Manager Fallback Languages

Kuwait (ark) ara > eng > enu
Latin Spanish (esm) esp > enu > eng
Morocco–French (arm) fra > frc > eng
Norwegian (nor) eng > enu
Oman (aro) ara > eng > enu
Peru (esr) esm > esp > enu
Polish (pl) eng > enu >
Portuguese (ptg) ptb > eng > enu
Qatar (arq) ara > eng > enu
Russian (rus) eng > enu >
Spanish (esp) esm > eng > enu
Swedish (sve) eng > enu
Switzerland–French (frs) eng
Switzerland–German (des) deu > eng > enu
Switzerland–Italian (its) ita > eng > enu
Taiwan (cht) chs > eng> enu
Venezuela (esv) esm > esp > enu

Licensing

The B5800 Branch Gateway Embedded Messaging Ports license is required to support
Standalone Voice Mail. Embedded Messaging Port licenses must be purchased with suf ficient
quantity to support the configured number of ports. There is a maximum capacity of 40 voice
mail ports. For more information about licensing, see Implementing the B5800 Branch Gateway
for an Avaya Aura® Configuration, document number 18-603853.

Park and Page feature

Park and Page can be configured for a user's voicemail mailbox or for calls answered by the
auto attendant. The Park and Page feature allows a call to be parked while a page is made to
a hunt group or extension. A caller can press a digit and the call is parked while an
announcement is made to a paging zone, overhead paging system, or both. The page is
repeated based on how the feature is configured until the parked call is picked up or the park

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Standalone Voice Mail auto attendant with central voicemail system configured

timeout occurs. If the park timeout occurs, the caller hears the Park and Page error prompt
and is then returned to the call flow that initiated the Park and Page and hears either the
subscriber's personal greeting or the auto attendant main menu prompt.

The called party can use a short code or a programmed button on their phone to park and
unpark incoming calls. For more information about short codes and button programming, see
the Manager on-line help. The called party can also use the Conference button or the Answer
soft key on their phone while the Page is occurring.

For the procedures to configure Park and Page for a voicemail mailbox or for an auto attendent,
see:

Configuring Park and Page for a voicemail mailbox on page 32

•

• Configuring Park and Page for an auto attendant on page 51

Standalone V oice Mail auto attendant with central voicemail
system configured

The B5800 Branch Gateway system can be configured to use A vaya Aura Messaging, Modular
Messaging over SIP, or CallPilot as its voicemail server. When any of these are used as the
central voicemail system, at each branch you have the option to still use Standalone Voice
Mail for auto attendant operation and for announcements to waiting calls. Note that for this
configuration, Embedded Voicemail licenses are still required.

For more information, see the following documents:

• Implementing the B5800 Branch Gateway for an Avaya Aura® Configuration, document
number 18-603853

• Implementing the B5800 Branch Gateway for a Communication Server 1000
Configuration, document number 03-604053

Management

The primary method for configuring and managing the branches in a B5800 Branch Gateway
system is centrally using Avaya Aura® System Manager R6.2. Avaya Aura® System Manager
is a central management system that delivers a set of shared management services and a
common console for different components of the Avaya Aura® solution. System Manager
provides a single access interface to administer multiple branch locations and multiple
distributed B5800 Branch Gateway users. System Manager also launches IP Office Manager
in the appropriate mode where you can remotely administer individual B5800 Branch
Gateways.

Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 11

Standalone Voice Mail overview

For more information about managing B5800 Branch Gateway systems, see Implementing the
Avaya B5800 Branch Gateway for an Avaya Aura® Configuration, document number
18-603853.

To launch IP Office Manager from System Manager to edit a B5800 Branch Gateway system
configuration, including configuring Standalone Voice Mail for a branch, see

Branch Gateway system configuration from System Manager on page 12.

Editing a B5800

Editing a B5800 Branch Gateway system configuration from System Manager

Before you begin

Confirm that A vaya Aura® System Manager has been set up to launch IP Office Manager. For
more information, see Implementing the Avaya B5800 Branch Gateway for an Avaya Aura

Configuration, document number 18-603853.

®

About this task

Use this procedure to launch IP Office Manager from System Manager to configure Embedded
Voicemail for a B5800 Branch Gateway system.

Procedure

1. From the System Manager console, under Elements, select B5800 Branch
Gateway.

2. In the left navigation pane, click System Configuration.

3. On the B5800 Branch Gateway System Configuration page, select the B5800
Branch Gateway device whose system configuration you want to edit.

4. Click Edit.
The IP Office Manager application is launched.

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Related resources

Related documents

Ensure that you have read this document before starting the installation. Additional documents
you may need to consult are as follows:

• IP Office Application Server Installation and Maintenance, document number 15-601011

• Implementing the B5800 Branch Gateway for an Avaya Aura® Configuration, document
number 18-603853

• Implementing the B5800 Branch Gateway for a Communication Server 1000
Configuration, document number 03-604053

All documentation for B5800 Branch Gateway is available on the Avaya support web site,

http://support.avaya.com.

Related resources

Avaya Mentor videos

Avaya Mentor is an Avaya-run channel on YouTube that includes technical content on how to
install, configure, and troubleshoot Avaya products.

Visit

http://www.youtube.com/AvayaMentor and do one of the following:

• Enter a key word or key words in the Search channel to search for a specific product
or topic.

• Click the name of a playlist to scroll through the posted videos.

Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 13

Standalone Voice Mail overview

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Chapter 2: Software installation

The Standalone Voice Mail application is one of the Linux components installable as part of the IP Office
Application Server DVD installation.

Server requirements

Compatible servers

Important:

The compatibility of any particular server PC for the operating system cannot be guaranteed.
It is the installers responsibility to ensure that the server platform is compatible with CentOS
5 http://www.centos.org. A list of tested servers is available at https://

hardware.redhat.com/. The servers used by Avaya for product testing are:

• HP ProLiant DL160

• Dell Optiplex 780MT

The following table lists the server requirements for the installation of Standalone Voice Mail
only.

Minimum specification

Processor One of the following

• Pentium 4, 1.4 GHz

• Celeron, any 1.7 GHz

• AMD, any 1.4 GHz

RAM Memory 256 MB
Hard Disk Space free space 2 GB

Note:

Add 1 MB per minute of message and prompt
storage space as per your requirements.

Operating system

The Application Server DVD installation installs its own operating system (CentOS Linux),
replacing any existing operating system on the PC. If an OS free PC cannot be obtained, Linux
based PCs are typically less expensive than equivalent Windows based PCs.

Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 15

Software installation

Drives

The server PC must be configurable to boot from a DVD or another external source in order
to overwrite any existing operating system. This may require access to the BIOS in order to
change the boot order if the PC is supplied with an operating system already installed.

Other requirements

The Linux server is intended to operate as a headless server, that is, without requiring any
keyboard, video and mouse (KVM) connections after initial installation. All configuration and
user access is done remotely from other PCs.

Required information

The following information is required during the installation process:

• Server settings to support IPv4 addressing:

- IP address

- Prefix (Netmask)

- Gateway

- Primary DNS

- Secondary DNS

• Hostname — A hostname helps simplify access to the server and the applications it
provides rather than requiring users to use the IP address.

• Timezone — The timezone in which the server is located and whether the server should
use UTC or local time.

• Root Password — This password is used for diagnostic access to the server.

Installing the Standalone Voice Mail software

About this task

Use this procedure to install the Linux operating system and the Standalone Voice Mail
software on a Linux server. The installation takes approximately 15 minutes. If the Test CD/
DVD option is selected during the installation, an additional 30 minutes is required to install
the software.

Procedure

1. Insert the IP Office Server Application DVD into the DVD drive and reboot the PC.

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Installing the Standalone Voice Mail software

Note:

If the PC does not boot from the DVD and instead starts an existing operating
system, that indicates that the boot order of the server PC needs to be changed.
Follow the PC manufacturer's instructions for accessing the PCs BIOS and
setting it to boot from the DVD before booting from the hard disk.

If the server PC already has IP Office server applications installed, the options to
upgrade or perform a new installation are displayed. Note that a new install will
reformat the hard disk, removing all existing files.

2. In the Choose a Language dialog box, select the appropriate language, and then
select OK.

Note:

Use the Tab key to move the selector forward, the Alt-Tab key to move the
selector backwards, and the Space bar to select the currently highlighted
option.

3. In the Keyboard T ype dialog box, select the appropriate type of keyboard, and then
select OK.

4. In the CD Found dialog box, choose one of the following:

• If this is the first time this DVD is being used, and you want to confirm the IP
Office server application software has been copied and written correctly to the
DVD before any changes are made to the server PC, select OK.

Note:

Testing the DVD can take up to 30 minutes.

• If this DVD has already been used successfully in other installations, select
Skip.

5. Read the End User License Agreement and select I Accept.

Note:

The End User License Agreement is available in several languages. To select
a different language, select Change Language and select the appropriate
language.

6. Select Install.

Note:

The Advanced option can be used to adjust disk partitioning. For example, install
and replace all partitions, install and replace only Linux partitions, or install into
a new partition in any unallocated disk space. If selected, the menu for the
partitioning options is displayed after the server applications are selected. Use
this option only if you are familiar with disk partitioning and the content of all
existing partitions that you want to maintain have been backed up.

Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012 17

Software installation

7. In the Install confirmation dialog box, select Yes.

8. In the Package Selection dialog box, select OK.

9. In the Configure Network Interface dialog box, select Yes.

Note:

B5800 Branch Gateway supports only a single network interface.

10. In the Network Configuration for eth0 dialog box, select Activate on boot and

Enable IPv4 support.

Note:

IPv6 is not currently supported.

11. In the IPv4 Configuration for eth0 dialog box, select Manual address

configuration.

Note:

It is recommended that you use manual address configuration rather than
DHCP.

12. In the IP Address and Prefix (Netmask) fields, enter the appropriate addresses.

Note:

Do not use a restricted address such as 127.0.0.1.

13. Select OK.

14. In the Miscellaneous Network Settings dialog box, do the following:
a. In the Gateway field, enter the appropriate IP address.

b. In the Primary DNS field, enter the appropriate IP address. This field is

optional.

c. In the Secondary DNS field, enter the appropriate IP address. This field is

optional.

15. Select OK.
If the server PC has multiple network interfaces, the Network Configuration dialog
box is displayed and shows whether or not the network interface(s) has been
configured.

Note:

Only a single network interface is supported.

16. In the Hostname Configuration dialog box, do one of the following:

Note:

Having a hostname makes the server easier to access than using its IP
address.

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Installing the Standalone Voice Mail software

• To have the DHCP server automatically provide the hostname. select

automatically via DHCP,

Note:

Not all DHCP servers support issuing hostnames.

• To enter the hostname yourself, select manually, and then enter the
appropriate hostname.

17. In the Hostname Configuration dialog box, select OK.

18. In the Time Zone Selection dialog box, select the time zone in which the system
resides, and then select OK.

The time zone setting is used to apply time offsets to the UTC time value. The time
and date settings can be modified after installation.

19. In the Root Password dialog box, enter the default administrator password used
to access the Standalone Voice Mail server, and then select OK.

This password is not normally used during B5800 Branch Gateway configuration
and maintenance. However, ensure that you make a note of the root password you
enter here.

20. In the Installation to begin dialog box, select OK.

Note:

This is the last stage at which you can select Back to amend selections or to exit
the installation.

The installer begins formatting the hard disk and erasing any existing data and
applications. Once the hard disk is formatted, the install image containing the files
to be installed is copied to the formatted hard disk. The operating system files,
selected applications, and standard management applications used to manage the
installed applications are installed.

21. Once the installation is complete, remove the IP Office Server Application DVD from
the server PC.

22. In the Complete dialog box, select Reboot.
After the server successfully reboots, the IP address of the B5800 Branch Gateway
is displayed. Make a note of the IP address, especially if the server is configured to
obtain its address by DHCP.

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