Avaya i2210, i2211, i2212, i6120, i6140 User Manual

BCM Rls 6.0

WLAN IP Telephony Handset Users Guide

Task Based Guide

WLAN IP Telephony Handset Users Guide

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Notices

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Table of Contents

WLAN IP Telephony Handset Users Guide ..................... 6

Overview .......................................................................................... 6

Language ........................................................................................................... 6

Wired Equivalent Privacy ................................................................................... 6

Loss of signal ..................................................................................................... 6

IP Phone i2004 mapping ................................................................................... 6

Required Information / Equipment ................................................... 7

WLAN Handsets .............................................................................. 8

The WLAN IP Telephony Handset i2010 ........................................................... 9

The WLAN IP Telephony Handset i2211 ......................................................... 10

6120 / 6140 Handset Control ......................................................... 12

Status Indicators 6120/6140 Handsets ............................................................ 13

WLAN Handsets Buttons and Keys ................................................................. 14

Navigation of the Digital Mobility Handsets .................................... 15

Handset display ............................................................................. 16

Status area ....................................................................................................... 16

Information area ............................................................................................... 16

Feature options area ........................................................................................ 17

WLAN Handset and Voice Mail Configuration ............................... 17

Accessing CallPilot Manager via Element Manager ...................... 18

Adding a Subscriber Mailbox ................................ ......................... 22

Subscriber Mailbox Settings ............................................................................ 25

Recording Prompts using CallPilot Manager ................................................... 28

Initialising a Mailbox ......................................................................................... 29

Recording Primary or Alternate Greetings ....................................................... 32

Other Features of the WLAN IP Telephony Handsets ................... 34

Select Ring Type.............................................................................................. 34

Select Noise Mode ........................................................................................... 35

Enter Extension ................................................................................................ 35

Set up Push-to-Talk ......................................................................................... 36

Adjust Ringer Volume ...................................................................................... 37

Adjust Speaker Volume ................................................................................... 37

Silence the Ringer............................................................................................ 37

Feature and Function Menus ......................................................... 37

Feature and Function Keys .............................................................................. 37

Soft Key Abbreviations menu – MENU key ..................................................... 38

Function Menu – FCN key ............................................................................... 38

Feature Menu – LINE key ................................................................................ 38

Program Feature Menu Items .......................................................................... 39

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Basic Call Features ........................................................................ 40

Make a Call ...................................................................................................... 40

Answer Calls .................................................................................................... 41

Hold .................................................................................................................. 41

Headset ............................................................................................................ 41

Mute ................................................................................................................. 41

End calls .......................................................................................................... 41

Push-to-Talk .................................................................................. 42

The Call Period ................................................................................................ 42

Twinning ........................................................................................ 44

Avaya Documentation Links .......................................... 46

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WLAN IP Telephony Handset Users Guide

Overview

The WLAN IP Telephony Handsets use VoIP technology on IEEE 802.11compliant Wireless LAN. Access Points (APs) use radio frequencies to transmit signals to and from the WLAN handsets.

The WLAN IP Telephony handsets can be used to make and receive calls as the user moves throughout the building. The WLAN handsets are used only on the premises; they are not cellular phones. Just like wired telephones, the WLAN handsets receive calls directly, receive transferred calls, transfer calls to other extensions, and make outside and long-distance calls. The DN of the WLAN handset is obtained directly from the BCM system. Therefore IP Terminal Clients keycodes are required and IP Terminal Registration must be enabled on the BCM before the WLAN handset can be registered.

Language

The menus and screens of the WLAN IP Telephony Handsets display in English only. International characters are supported for BCM prompts, depending on the market profile. BCM-based prompts display in English, French, and Spanish.

Wired Equivalent Privacy

The WLAN IP Telephony Handsets support Wired Equivalent Privacy (WEP) as defined by the 802.11b specification. WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN. WEP is turned on and off using the APs.

Loss of signal

If a wireless handset is out of range of all APs, it waits 20 seconds for a signal to be re-established. If a signal is not obtained within 20 seconds, the wireless handset loses connection to the BCM and any calls are dropped. When the wireless handset comes back into range of an Access Point, it re-establishes a connection to the BCM and goes through the system registration process.

IP Phone i2004 mapping

The WLAN IP Telephony Handsets emulate the IP Phone 2004. All IP Phone 2004 functions and messaging features are supported, where possible. The speakerphone function and functions that require use of the volume keys are not supported.

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The large screen area of the IP Phone 2004 and its numerous keys are mapped onto the smaller screen and fewer buttons of the wireless handsets. The button mapping from the IP Phone 2004 to the WLAN Handsets is designed to preserve nearly all of the functionality of the IP Phone 2004 within a small, mobile device.

Required Information / Equipment

Ensure that the WLAN IP Telephony Manager 2245 has been installed and configured successfully and that the WLAN IP handsets have been registered and subscribed to the system.

Equipment required and already installed should include:

 WLAN IP Telephony IP Telephony Manager 2245  WLAN IP Telephony Applications Gateway (OAM) 2246 (optional)  Wireless LAN 802.11b compliant Access Points  DHCP Server (optional)  TFTP Server  Syslog Server (optional)

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WLAN Handsets

The supported WLAN handsets are illustrated below.

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The WLAN IP Telephony Handset i2010

Select

Down

Soft Keys

Power on / Start Call

Function

Power off / End Call

Earpiece

Display

Line

Microphone

Headset Jack

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The WLAN IP Telephony Handset i2211

Power off / End Call

Push to Talk (Radio)

Earpiece

Display

Select

Down

Soft Keys

Power on / Start Call

Battery Release

Function

Line

Headset Jack

Microphone

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The WLAN IP Telephony Handset i2212

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The WLAN IP Telephony Handsets 6120/6140

6120 / 6140 Handset Control

 Press and hold the End button to turn your WLAN Handset

6120 and 6140 off.

 This key also affects some of the states of the handset.  Press the End button to terminate an active call.

 Press the Start button to place a call.  Press the Line button to access the key labels for line

appearances and line features.

  Press FCN to open the Features list when in the active (idle)

state. Other handset functions are accessed via the Actv soft key.

 Soft keys are located below the display area. Use the four Soft keys to

activate the displayed softkey feature.

 Use the navigation cluster buttons and Enter button to navigate and

activate the various menu options.

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Status Indicators 6120/6140 Handsets

Signal strength indication

New Voice Message

Battery charge. When only one level remains, the battery pack must be recharged.

Active speakerphone

Current line in use

Up and down arrows are displayed when the menu has additional options above or below. Left or right arrows are displayed during editing.

Incoming Call

Incoming call from Messaging Application

Incoming Push to Talk call (This feature is available only on the WLAN Handset 6140)

The priority PTT ring icon indicating an incoming call on the priority PTT channel. This call overrides any other calls.

Muted

Muted softkey pressed

Locked

Keypad Locked

No Service

The no service indicator indicates that you are out of the coverage area and cannot receive or place calls

Indicates that the handset is downloading code.

The ring indicator icon is used to display the Real-Time Location System (RTLS) icon, indicating that the administration option has been set to ON. An incoming call, triggering the ring indicator icon, takes priority over the RTLS icon.

For full detailed instructions relating to the use of 6120 and 6140 handsets please refer to the WLAN Handset 6120 and WLAN Handset 6140 User Guide

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WLAN Handsets Buttons and Keys

Key Reference

Key

Description

Power On/Start Call key Turns on the handset.

Power Off/End Call key Ends an active call and turns off the handset.

Feature and Display soft keys The first of the four soft keys is the Feature soft key, which starts or ends a feature. The next three soft keys are Display keys, which show feature options.

Menu key Displays the full description of the Display soft keys abbreviations and accesses the handset features.

Function key Accesses handset functions when in active (idle) state. The Function key also provides access to the User Option menu in the standby state.

Line key Accesses the Feature menu.

Up, Down, and Select buttons Enables you to navigate and activate the various menu options. Adjusts the speaker and ringer volume.

Push-to-Talk button Push-to-Talk is available on the WLAN Handset 2211 only. Activates the Push-to-Talk feature on the WLAN Handset 2211

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