Avaya I2050 IP Installation Guide
Avaya 2050 IP Softphone Installation Guide
Avaya Business Communications Manager
Document Status: Standard
Document Number: NN40050-300
Document Version: 03.03
Date: October 2010
© 2010 Avaya Inc.
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Contents
Chapter 1
Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 2
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 3
Installing the Avaya 2050 IP Softphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Hardware and software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Minimum PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
USB Audio Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the USB Audio Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
USB FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Optional In-Use indicator (not provided with kit) . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the Avaya 2050 IP Softphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Avaya 2050 IP Softphone Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Sound Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
USB Headset Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Hardware ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Advanced Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accessing the Avaya 2050 IP Softphone help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Registering the Avaya 2050 IP Softphone on Avaya BCM . . . . . . . . . . . . . . . . . . . . . 22
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Node-locked licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Licensing using the BCM HTTP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Downloading and installing the licensing server . . . . . . . . . . . . . . . . . . . . . . . . . . 25
License server components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3
Chapter 4
Avaya 2050 IP Softphone interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Primary User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Incoming and disconnected call pop-up notifications . . . . . . . . . . . . . . . . . . . . . . 30
System Tray Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
IP Softphone 2050 Installation Guide
4 Contents
Local Directory Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Enhanced Accessibility Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Software Expansion Module interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Additional configuration options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Active call status in Window title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
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Chapter 1
Customer service
Visit the Avaya Web site to access the complete range of services and support that Avaya
provides. Go to www.avaya.com or go to one of the pages listed in the following sections.
Navigation
• “Getting technical documentation” on page 5
• “Getting product training” on page 5
•“Getting help from a distributor or reseller” on page 5
• “Getting technical support from the Avaya Web site” on page 5
Getting technical documentation
To download and print selected technical publications and release notes directly from the Internet,
go to www.avaya.com/support.
5
Getting product training
Ongoing product training is available. For more information or to register, you can access the Web
site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on
the left-hand navigation pane.
Getting help from a distributor or reseller
If you purchased a service contract for your Avaya product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller for assistance.
Getting technical support from the Avaya Web site
The easiest and most effective way to get technical support for Avaya products is from the Avaya
Technical Support Web site at www.avaya.com/support.
Avaya 2050 IP Softphone Installation Guide
6 Chapter 1 Customer service
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Chapter 2
Introduction
The Avaya 2050 IP Softphone is a Voice over IP application that enables users to communicate
over the LAN and WAN from their computers. This product combines the classic telephony
services of Avaya IP communications servers with computer-resident directory capabilities.
The Avaya 2050 IP Softphone presents the following benefits:
• offers the rich set of telephony services of Avaya IP communications servers such as Meridian
1, Avaya CSE 1000, Business Communications Manager, Centrex, and SL-100.
• offers the “universality” of a Windows-based application
• encapsulates the operation of the IP 2004, providing all IP 2004 functionality in a familiar
interface wrapper. As per the IP 2004, the Avaya 2050 IP Softphone provides:
— Quality of Service (QoS) and authentication
— automatic detection of call server location using DHCP
— features and services are provided by the network (such as call features, calling line
identification, and voice mail)
• reduces the set of wires required to the desktop by eliminating the need for separate computer
and telephone wires
• presents an intuitive, flexible interface including:
— slide-out trays that provide access to frequently used features and services
— retracted trays that provide a smaller interface with full operational capabilities for a single
line
— viewable line status
— ten item lists for quick dial and call log access from both the main and system tray
interface
— customizable interface and directories
— multilingual interface
— programmable macro functions for programming lengthy dialing patterns
— hotkeys that map the computer keyboard to application buttons
• can be operated from the Windows system tray, allowing the user to take and place calls
without interrupting other work
• includes a directory application that provides “one-click” direct dialing, access to a variety of
directory types, quick dial lists, and incoming and outgoing call logs
• provides immediate answers to user questions through online help
• provides USB Audio Kit that has a controlled high quality audio environment. This adapter
provides:
— provides predictable, absolute audio levels
— uses standard Windows drivers
7
Avaya 2050 IP Softphone Installation Guide
8 Chapter 2 Introduction
— requires no additional software or drivers
— provides in-use lamp connector
• provides user selectable ringing device to alert the user to incoming calls through speakers
when the headset is not being worn
• supports G.723, G.729 and G.711 codecs for a operation at a variety of network connection
speeds
The intuitiveness of the Avaya 2050 IP Softphone interface is based on its similarity and
compatibility with the ergonomics of the IP 2004 Internet Telephone and Windows-based
applications. Training investment with the IP 2004 and network applications presented using the
IP 2004 are directly portable to Avaya 2050 IP Softphone use.
Moreover, the Avaya 2050 IP Softphone allows users to customize the interface to their own
preferences for:
• volume of speaker and microphone
• type of “receiver and speaker” (handset, headset, or hands-free communication)
• language of interface
• ringer device
The Avaya 2050 IP Softphone presents clearly identified windows to allow users to:
• manage one or more communications in progress
• access local or remote corporate directories
• track and manage records of incoming and outgoing calls
• access network resident services provided by the call server, such as voice mail
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Chapter 3
Installing the Avaya 2050 IP Softphone
This section describes how to install the Avaya 2050 IP Softphone and the Avaya USB Audio Kit.
Hardware and software requirements
Minimum PC requirements
• Pentium Pro 200 MHz
• 256 MB memory
• 36 MB free hard-drive space (all languages)
•USB port
• Monitor settings: 16 bit High Color; 800x600 resolution or higher
9
Supported Operating Systems
• Windows XP SP3
• Windows Vista SP2 (32-bit)
• Windows 7 (32-bit)
USB Audio Kit
Operation of the Avaya 2050 IP Softphone requires the use of either a Bluetooth headset
(Bluetooth Power Class 2 profiles) or the Avaya USB Audio Kit. The USB Audio Kit provides a
high quality predictable audio interface that is highly optimized for telephony applications. The
USB Audio kit allows the Avaya 2050 IP Softphone to have an absolute and predictable loss and
level plan implementation, which is necessary to meet TIA-810, FCC part 68 and its international
equivalents as well as the ADA requirements for the hearing impaired. With the USB Audio kit,
the Avaya 2050 IP Softphone can achieve performance rivaling or surpassing that of hardware
telephones.
The USB Audio Kit is fully-compliant with version 1.1 of the USB Device Specification and
Windows Plug & Play specifications. It is fully compatible with the suspend and resume functions
for effective use in battery operated laptops. It is functional on Windows XP, Windows Vista, and
Windows 7. No drivers or software are required for installation.
Avaya 2050 IP Softphone Installation Guide
10 Chapter 3 Installing the Avaya 2050 IP Softphone
In the box
• USB Headset Adapter
• Installation Guide (English and French)
•USB cord
• Telephony grade mon-aural headset
• Lower cordset with quick disconnect
Connectors
•RJ-9 headset/handset jack or mini jack (depending on model)
• Accessory jack for “in-use” lamp (not on all models)
• USB device jack
Specifications
• Native Audio format: 16 bit linear 8 KHz over USB, limited to 8 bit PCM logarithmic coding
in hardware
• OS Compatibility: Windows XP SP3, Windows Vista SP2 (32-bit), Windows 7
• Power Source: USB power provided from computer
• Enumeration: Enumerates as USB Composite Device and USB Audio Device
• Channels: Mandatory control channel for enumeration, Bi-directional isochronous channel
for audio
• Electret Microphone Bias: 3 V
• Maximum SPL Protection: Limited in headset
• In-Use Lamp Connector: Isolated contact closure - polarity insensitive
Installing the USB Audio Headset
To install the USB Audio Headset
1 If you have a two-piece headset cord, connect the coiled lower cord to the headset cord with
the Quick Disconnect connector. Ensure the Quick Disconnect is securely fastened.
If you have a one-piece headset cord, go to the next step.
2 Connect the headset cord to the RJ9 jack, or mini jack, on the adaptor.
3 Connect the USB cable to the headset adaptor and to one of the USB jacks on the back of your
PC or USB hub.
4 The first time the headset adapter is plugged in, there is a delay while the Windows operating
system configures the device and locates appropriate driver software. During the installation
you can be prompted to supply the original Windows CD ROM so that the Windows operating
system can locate drivers.
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Chapter 3 Installing the Avaya 2050 IP Softphone 11
5 After you have installed the USB headset adapter, you must use the Avaya 2050 IP Softphone
Configuration Utility to select ‘USB Audio Device’.
USB FAQ
• My computer doesn't have USB, can I use an add-on USB card?
The computer must have a USB connector. The USB Headset has not been tested on USB add
on or upgrade cards. Performance or operation is not guaranteed of these cards.
• I don't have enough USB ports available, can I use a USB hub?
The USB Headset has been tested successfully behind a variety of USB hubs. It is not practical
to test on all, but no issues have been uncovered on the ones that have been tested. For best
results, use powered hubs.
Optional In-Use indicator (not provided with kit)
A 2.5mm output jack is provided next to the USB connector for activation of a visual in-use
indicator such as the 1127P Desktop Visual Alerter (Algo Communication Products Ltd.)
Note: Not all models of the USB Headset Adapter have the In-Use Indicator output jack.
Installing the Avaya 2050 IP Softphone
Note: If you have previously installed a version of the Avaya 2050 IP Softphone, you
must uninstall the old version (through Add/Remove Programs) before installing this
version.
Note: Install the Avaya USB Audio Kit before installing the Avaya 2050 IP Softphone.
By doing this, you are presented with the option of using the USB Audio Device during
installation of the Avaya 2050 IP Softphone.
The Avaya 2050 IP Softphone can be installed running the installation wizard from the Avaya
2050 IP Softphone CD.
You can use Active Directory to perform the remote installation of the Avaya 2050 IP Softphone
client (versions 3.1 and later). For more information on how to remotely install the Avaya IP
Softphone 2050, see Communication Server 1000 IP Phones Fundamentals (NN43001-368).
Avaya 2050 IP Softphone Installation Guide
12 Chapter 3 Installing the Avaya 2050 IP Softphone
To install using the Avaya 2050 IP Softphone CD
1 Exit any programs that are running.
2 Disable any anti-virus programs that are running.
3 Insert the Avaya 2050 IP Softphone CD into the CD-ROM drive of your computer.
If the install wizard starts, go to step 6. If the install wizard does not start, go to step 4.
4 Double-click the My Computer icon, and then double-click the CD icon.
5 Double-click the Setup icon.
6 Follow the instructions on the display to complete the installation.
7 Run the Avaya 2050 IP Softphone Configuration Tool to assign a server address and to
configure audio peripherals.
You can access the Avaya 2050 IP Softphone from the Start menu at Start > Programs > Avaya
> 2050 IP Softphone.
You can access the Avaya 2050 IP Softphone Configuration Tool from the Windows Control
Panel.
Server configuration
After you have finished installing the Avaya 2050 IP Softphone, you must configure the server to
recognize and accept calls to and from the Avaya 2050 IP Softphone. For information about how
to configure your server, refer to the documentation that came with your server.
Avaya 2050 IP Softphone Configuration Utility
You configure the Avaya 2050 IP Softphone using the settings dialog box.
To start the configuration utility using the Control Panel
• Click Start > Control Panel > Avaya 2050 IP Softphone.
To start the configuration utility using the Start menu
• Click the Start > All Programs > Avaya > Avaya 2050 IP Softphone > Avaya 2050 IP
Softphone Settings.
To start the configuration utility within the application
• Click File > Settings.
The Avaya 2050 IP Softphone Settings utility has tabs for
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