Page 1
IP Software Phone 2050 Installation Guide
BCM4.0
Business Communications Manager
Document Status: Standard
Document Version: 05
Part Code: N0022555
Date: June 2006
Page 2
Copyright © Nortel Networks Limited 2005-2006, All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks.
Trademarks
Nortel, the Nortel logo, the Globemark, are trademarks of Nortel Networks.
Pentium is a registered trademark of Intel Corporation.
Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
Page 3
Nortel Networks Software License Agreement
READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE
PROCEEDING TO INSTALL AND USE THIS COMPUTER PROGRAM AND ANY
ACCOMPANYING USER DOCUMENTATION.
This Nortel Networks Software License Agreement (“License Agreement”) accompanies a
software product and related documentation (collectively, “Software”) that are owned or
licensed by Nortel Networks Corporation on behalf of itself and its subsidiaries (collectively,
“Nortel”).
3
1 Grant of License
applicable license fees, Nortel hereby grants to you, and you accept, a non-exclusive,
non-transferable right to: (a) install one copy of the Software in a single location on a hard
disk or other storage device, and to execute such copy solely for your internal use; and (b)
store another copy of the Software in a single location on a hard disk or other storage device
solely for backup purposes. Nortel and its suppliers reserve any rights not expressly granted
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Software, any rights in copies of the Software, and any other intellectual property rights in
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2 Ownership of Software and Copies
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law, patent law, trademark law and/or related international treaty provisions; and (b)
elements of the software, including without limitation the structure, algorithms, and
programming techniques are valuable trade secrets of Nortel and its suppliers.
3 Restrictions
through a local area network, is permitted without separate authorization from Nortel, and
the payment by you of any other license fees. You shall not reverse engineer, decompile,
disassemble, or otherwise attempt to discover the source code of the Software except to the
extend such prohibition is contrary to law. You shall not modify, adapt, translate or create
derivative works based on the Software except as necessary for you to operate the Software
on a computer of your selection. You shall not rent, lease, sublicense, or otherwise distribute
the Software or derivative works thereof, but you may transfer all your rights in the
Software to another person or entity, provided that you transfer this License Agreement and
all copies of the Software in your possession.
: Subject to the terms of this License Agreement and the payment of the
: You acknowledge and agree that (a) the Software is a
: Neither concurrent use of the Software, nor installation of the Software
4 Ter mi na tio n
continue until terminated as hereinafter set forth. If you don’t ACCEPT these terms,
clicking the CANCEL button will signify your rejection of this Agreement and the rights
granted herein. If you choose to cancel this Agreement you may return this product to the
place of purchase to receive a refund of any license fees paid. Nortel may terminate this
license automatically and without notice to you, and require you to return or destroy the
Software and all copies thereof, if you are in breach of any term hereof. In any event,
Article 2 – Ownership of Software and Copies, Article 3 – Restrictions, Article 5 Disclaimer or Warranty, and Article 6 – No Liability for Consequential Damages, shall
survive termination.
: This license is effective upon your clicking the “ACCEPT” button, and shall
Page 4
4
5 DISCLAIMER OF WARRANTY: THE SOFTWARE IS PROVIDED ON AN “AS IS”
BASIS. NORTEL DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND
CONDITIONS RELATING TO THE SOFTWARE, INCLUDING BUT NOT LIMITED
TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT. NORTEL DOES NOT
WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE
USE, OR THE RESULTS OF THE USE, OF THE SOFTWARE IN TERMS OF
CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE.
6 NO LIABILITY FOR CONSEQUENTIAL DAMAGES
: NEITHER NORTEL NOR
ANY OF ITS AGENTS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT,
CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES, OR LOST DATA,
OR LOST PROFITS, ARISING FROM THE SOFTWARE OR THIS LICENSE
AGREEMENT, EVEN IF NORTEL OR SUCH AGENT OR SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES AND
WHETHER ANY SUCH DAMAGE ARISES OUT OF CONTRACT (INCLUDING
FUNDAMENTAL BREACH) TORT (INCLUDING NEGLIGENCE) OR OTHERWISE.
NORTEL’S ENTIRE LIABILITY FOR ANY CLAIM OR LOSS, DAMAGE OR
EXPENSE FROM ANY CAUSE WHATSOEVER, WHETHER ARISING IN
CONTRACT (ETC.) SHALL IN NO EVENT EXCEED THE PRICE PAID BY YOU
UNDER THIS LICENSE AGREEMENT. In some jurisdictions you may have additional
rights in which case some of the above may not apply to you.
7 Governing Law
: This License Agreement is governed by the laws of Ontario and the
federal laws of Canada applicable therein. The United Nations convention on Contracts for
the International Sale of Goods, is expressly excluded. You agree that the Software shall not
be shipped, transferred, or exported into any country or used in any manner prohibited by
the United States Export Administration Act, or any other export laws, restrictions or
regulations.
8 Notice to United States Government End Users
: You acknowledge that any Software
furnished under this License Agreement is commercial computer software developed at
private expense and is provided with RESTRICTED RIGHTS. Any use modification,
reproduction, display, release, duplication or disclosure of this commercial computer
software by the United States Government or its agencies is subject to the terms and
conditions and restrictions of the License Agreement in accordance with the United States
Federal Regulations at 48 C.F.R. Section 12.212 and Subsection 227.7202-3 or applicable
subsequent regulations.
9 General
: Should any term of this License Agreement be declared void or unenforceable,
such term shall be deemed severable from the remaining terms but shall in no way
otherwise affect the validity or enforceability of this License Agreement. This License
Agreement represents the entire agreement between Nortel and you concerning the
Software, and supersedes all prior understandings and agreements relating to the Software,
whether oral or written. The failure of Nortel to enforce any of its rights granted hereunder
or to take action against you in the event that you breach any term hereunder, shall not be
deemed to be a waiver by Nortel as to subsequent enforcement of rights or subsequent
actions in the event of future breaches by you.
Page 5
Task List
To install the USB Audio Headset .................................................................................17
To install using the IP Software Phone 2050 CD ..........................................................18
To install using Business Communications Manager ....................................................18
To install the QoS Packet Scheduler .............................................................................20
To install the IP 2050 Software Phone QoS Service using the
IP Software Phone 2050 CD .........................................................................................20
To install the IP 2050 Software Phone QoS Service using the
Business Communications Manager .............................................................................20
To start the configuration utility using the Control Panel ...............................................21
To start the configuration utility using the Start menu ...................................................21
To start the configuration utility within the application ...................................................21
To register your IP Software Phone 2050 on a
Business Communications Manager system.................................................................30
5
IP Software Phone 2050 Installation Guide
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6 Task List
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Contents
Chapter 1
Getting started with the IP Software Phone 2050 . . . . . . . . . . . . . . . . . . . . . 9
Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 2
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 3
Installing the IP Software Phone 2050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Hardware and software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Minimum PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
USB Audio Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the USB Audio Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
USB FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Optional In-Use indicator (not provided with kit) . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing the IP Software Phone 2050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Additional installation steps for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
IP Software Phone 2050 Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Sound Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
USB Headset Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Hardware ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Advanced Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessing the IP Software Phone 2050 help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Registering the IP Software Phone 2050 on Business Communications Manager . . . 30
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
7
Chapter 4
IP Software Phone 2050 interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Primary User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
System Tray Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Local Directory Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
IP Software Phone 2050 Installation Guide
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8 Contents
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Chapter 1
Getting started with the IP Software Phone 2050
This guide describes how to install the Nortel IP Software Phone 2050. Review this guide before
installing, upgrading, or modifying the IP Software Phone 2050.
This guide also contains information regarding the Nortel USB Audio Kit.
This guide is intended for the person installing the IP Software Phone 2050 and assumes that the
Communications Server is installed and initialized.
Symbols used in this guide
This guide uses these symbols to draw your attention to important information:
Caution: Caution Symbol
Alerts you to conditions where you can damage the equipment.
9
Acronyms
This guide uses the following acronyms:
ACD Automatic Call Distribution
DHCP Dynamic Host Control Protocol
DNS Domain Name Service
IP Internet Protocol
LAN Local Area Network
NIC Network Interface Card
QoS Quality of Service
TPS Terminal Proxy Server
Warning: Warning Symbol
Alerts you to conditions where you can cause the system to fail or work improperly.
Note: Note/Tip symbol
Alerts you to important information.
USB Universal Serial Bus
WAN Wide Area Network
IP Software Phone 2050 Installation Guide
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10 Chapter 1 Getting started with the IP Software Phone 2050
Related publications
Refer to the Keycode Installation Guide provides additional information about configuring and
using IP telephones.
After you have successfully installed the IP Software Phone 2050, you can access the IP Software
Phone 2050 help system. This help system describes how to use and configure the IP Software
Phone 2050.
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How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical Support
Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to address issues
with Nortel products. More specifically, the site enables you to:
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge Base for answers to
technical issues
• sign up for automatic notification of new software and documentation for Nortel equipment
• open and manage technical support cases
Chapter 1 Getting started with the IP Software Phone 2050 11
Getting Help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support Web site, and have a
Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number for your region:
http://www.nortel.com/callus
Getting Help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)
to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for
your product or service, go to:
http://www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller.
IP Software Phone 2050 Installation Guide
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12 Chapter 1 Getting started with the IP Software Phone 2050
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Chapter 2
Introduction
The IP Software Phone 2050 is a Voice over IP application that enables users to communicate over
the LAN and WAN from their computers. This product combines the classic telephony services of
Nortel IP communications servers with computer-resident directory capabilities.
The IP Software Phone 2050 presents the following benefits:
• offers the rich set of telephony services of Nortel IP communications servers such as Meridian
1, CSE 1000, Business Communications Manager, Centrex, and SL-100.
• offers the “universality” of a Windows-based application
• encapsulates the operation of the IP 2004, providing all IP 2004 functionality in a familiar
interface wrapper. As per the IP 2004, the IP Software Phone 2050 provides:
— Quality of Service (QoS) and authentication
— automatic detection of call server location using DHCP
— features and services are provided by the network (such as call features, calling line
identification, and voice mail)
• reduces the set of wires required to the desktop by eliminating the need for separate computer
and telephone wires
• presents an intuitive, flexible interface including:
— slide-out trays that provide access to frequently used features and services
— retracted trays that provide a smaller interface with full operational capabilities for a single
line
— viewable line status
— ten item lists for quick dial and call log access from both the main and system tray
interface
— customizable interface and directories
— multilingual interface
— programmable macro functions for programming lengthy dialing patterns
— hotkeys that map the computer keyboard to application buttons
• can be operated from the Windows system tray, allowing the user to take and place calls
without interrupting other work
• includes a directory application that provides “one-click” direct dialing, access to a variety of
directory types, quick dial lists, and incoming and outgoing call logs
• interfaces with TAPI applications such as Outlook and ACT!
• provides immediate answers to user questions through online help
• provides USB Audio Kit that has a controlled high quality audio environment. This adapter
provides:
— provides predictable, absolute audio levels
— uses standard Windows drivers
13
IP Software Phone 2050 Installation Guide
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14 Chapter 2 Introduction
— requires no additional software or drivers
— provides in-use lamp connector
• provides user selectable ringing device to alert the user to incoming calls through speakers
when the headset is not being worn
• supports G.723, G.729 and G.711 codecs for a operation at a variety of network connection
speeds
The intuitiveness of the IP Software Phone 2050 interface is based on its similarity and
compatibility with the ergonomics of the IP 2004 Internet Telephone and Windows-based
applications. Training investment with the IP 2004 and network applications presented using the
IP 2004 are directly portable to IP Software Phone 2050 use.
Moreover, the IP Software Phone 2050 allows users to customize the interface to their own
preferences for:
• volume of speaker and microphone
• type of “receiver and speaker” (handset, headset, or hands-free communication)
• language of interface
• ringer device
The IP Software Phone 2050 presents clearly identified windows to allow users to:
• manage one or more communications in progress
• access local or remote corporate directories
• track and manage records of incoming and outgoing calls
• access network resident services provided by the call server, such as voice mail
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Chapter 3
Installing the IP Software Phone 2050
This section describes how to install the Nortel IP Software Phone 2050 and the Nortel USB Audio
Kit.
Hardware and software requirements
Minimum PC requirements
• Pentium Pro 200 MHz
• 128 MB memory (for Windows 2000)
• 64 MB memory (for Windows 98)
• 55 MB free hard-drive space (all languages)
•USB port
• Monitor settings: 16 bit High Color; 800x600 resolution or higher
15
Supported Operating Systems
• Windows 2000 Professional
• Windows 2000 Professional Service Pack 1
• Windows 2000 Professional Service Pack 2
•Windows 98
• Windows 98 Second Edition
• Windows XP (Home and Professional version)
Note: You must have administrator privileges to install the IP Software Phone 2050 on
Windows 2000.
Windows 2000 Power Users can install the IP Software Phone 2050 if they are granted
rights to install with elevated privileges by a Windows 2000 administrator.
For information on how to assign elevated privileges to Power Users for installation, refer
to your Windows 2000 documentation.
IP Software Phone 2050 Installation Guide
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16 Chapter 3 Installing the IP Software Phone 2050
USB Audio Kit
Operation of the IP Software Phone 2050 requires the use of the Nortel USB Audio Kit.
The USB Audio Kit provides a high quality predictable audio interface that is highly optimized for
telephony applications. The USB Audio kit allows the IP Software Phone 2050 to have an absolute
and predictable loss and level plan implementation, which is necessary to meet TIA-810, FCC part
68 and its international equivalents as well as the ADA requirements for the hearing impaired.
With the USB Audio kit, the IP Software Phone 2050 can achieve performance rivaling or
surpassing that of hardware telephones.
The USB Audio Kit is fully-compliant with version 1.1 of the USB Device Specification and
Windows Plug & Play specifications. It is fully compatible with the suspend and resume functions
for effective use in battery operated laptops. It is functional on Windows 2000 Professional,
Windows 98, Windows 98 Second Edition, Windows Millennium and Windows XP. No drivers or
software are required for installation.
In the box
• USB Headset Adapter
• Installation Guide (English and French)
•USB cord
• Telephony grade mon-aural headset
• Lower cordset with quick disconnect
Connectors
• RJ-9 headset/handset jack or mini jack (depending on model)
• Accessory jack for “in-use” lamp (not on all models)
• USB device jack
Specifications
• Native Audio format: 16 bit linear 8 KHz over USB, limited to 8 bit PCM logarithmic coding
in hardware
• OS Compatibility: Windows 98, Windows 98SE, Windows 2000, Windows ME,
Windows XP
• Power Source: USB power provided from computer
• Enumeration: Enumerates as USB Composite Device and USB Audio Device
• Channels: Mandatory control channel for enumeration, Bi-directional isochronous channel
for audio
• Electret Microphone Bias: 3 V
• Maximum SPL Protection: Limited in headset
• In-Use Lamp Connector: Isolated contact closure - polarity insensitive
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Chapter 3 Installing the IP Software Phone 2050 17
Installing the USB Audio Headset
To install the USB Audio Headset
1 If you have a two-piece headset cord, connect the coiled lower cord to the headset cord with
the Quick Disconnect connector. Ensure the Quick Disconnect is securely fastened.
If you have a one-piece headset cord, go to the next step.
2 Connect the headset cord to the RJ9 jack, or mini jack, on the adaptor.
3 Connect the USB cable to the headset adaptor and to one of the USB jacks on the back of your
PC or USB hub.
4 The first time the headset adapter is plugged in, there is a delay while the Windows operating
system configures the device and locates appropriate driver software. During the installation
you can be prompted to supply the original Windows CD ROM so that the Windows operating
system can locate drivers.
5 After you have installed the USB headset adapter, you must use the IP Software Phone 2050
Configuration Utility to select ‘USB Audio Device’.
USB FAQ
• My computer doesn't have USB, can I use an add-on USB card?
The computer must have a USB connector. The USB Headset has not been tested on USB add
on or upgrade cards. Performance or operation is not guaranteed of these cards.
• I don't have enough USB ports available, can I use a USB hub?
The USB Headset has been tested successfully behind a variety of USB hubs. It is not practical
to test on all, but no issues have been uncovered on the ones that have been tested. For best
results, use powered hubs.
Optional In-Use indicator (not provided with kit)
A 2.5mm output jack is provided next to the USB connector for activation of a visual in-use
indicator such as the 1127P Desktop Visual Alerter (Algo Communication Products Ltd)
Note: Not all models of the USB Headset Adapter have the In-Use Indicator output jack.
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18 Chapter 3 Installing the IP Software Phone 2050
Installing the IP Software Phone 2050
Note: If you have previously installed a version of the IP Software Phon e 2050, you must
uninstall the old version (through Add/Remove Programs) before installing this version.
Note: Install the Nortel USB Audio Kit before installing the IP Software Phone 2050. By
doing this, you are presented with the option of using the USB Audio Device during
installation of the IP Software Phone 2050.
There are two methods you can use to install the Software Phone. The installation method you use
depends on the type of Communications Server you have.
• On a Business Communications Manager system, you download the installation wizard from
the Business Communications Manager system, and run the wizard from your computer.
• On all other Communications Servers, you run the installation wizard from the IP Software
Phone 2050 CD.
To install using the IP Software Phone 2050 CD
1 Exit any programs that are running.
2 Disable any anti-virus programs that are running.
3 Insert the IP Software Phone 2050 CD into the CD-ROM drive of your computer.
If the install wizard starts, go to step 6. If the install wizard does not start, go to step 4.
4 Double-click the My Computer icon, and then double-click the CD icon.
5 Double-click the Setup icon.
6 Follow the instructions on the display to complete the installation.
7 Run the IP Software Phone 2050 Configuration Tool to assign a server address and to
configure audio peripherals.
You can access the IP Software Phone 2050 from the Start menu at Start > Programs > Nortel >
IP Software Phone 2050.
You can access the IP Software Phone 2050 Configuration Tool from the Windows Control
Panel.
To install using Business Communications Manager
1 Exit any Windows programs that are running.
2 Start a browser session and connect to the BCM web page.
3 Enter your user name and password and click the OK button.
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The BCM Login dialog box appears.
The Welcome to BCM page appears.
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Chapter 3 Installing the IP Software Phone 2050 19
4 Click the User Applications link.
The User Applications page appears.
5 Click the IP Software Phone 2050 link.
The IP Software Phone 2050 download page appears.
6 Click the Download IP Software Phone 2050 link.
The File Download dialog box appears.
7 Click the Save button and save the application to where you want to install it from.
8 After the application downloads, double-click it to launch the installation, and follow the
instructions in the installation wizard.
You can access the IP Software Phone 2050 from the Start menu at Start > Programs > Nortel >
IP Software Phone 2050.
You can access the IP Software Phone 2050 Configuration Tool from the Windows Control
Panel.
Note: The installation files for the IP Software Phone 2050 are not deleted by the
installation wizard. These files are stored in a folder named
C:\Program Files\Nortel\ClientInstall\IP Software Phone 2050.
You can delete the installation files as they are not needed by the IP Software Phone 2050.
Additional installation steps for Windows 2000
If you are installing the IP Software Phone 2050 on a computer using Windows 2000, you must:
• install the Windows QoS Packet Scheduler
• install the IP 2050 Software Phone QoS Service
The Windows QoS Packet Scheduler and the IP 2050 Software Phone QoS Server enable 802.1p
Quality of Service (QoS) on the computer.
Note: You must have administrator privileges to install the QoS Packet Scheduler.
Note: Administrator privileges are required to install the IP 2050 Software Phone QoS
Service.
If you have administrator privileges, the IP 2050 Software Phone QoS Service is installed
as part of the IP Software Phone 2050 installation.
If you do not have administrator privileges, then an administrator must install the IP 2050
Software Phone QoS Service for you, using a separate installation. The administrator
must install the IP 2050 Software Phone QoS Service after both the Windows QoS Packet
Scheduler and the IP Software Phone 2050 are installed.
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20 Chapter 3 Installing the IP Software Phone 2050
To install the QoS Packet Scheduler
1 In the Windows Control Panel, click Network and Dialup Connections.
2 Right-click the Local Area Connection for the device to be used, and click Properties.
3 Click Install.
4 On the Select Network Component Type screen, click Service, and then click Add.
5 On the Select Network Service screen, click QoS Packet Scheduler, and then click OK.
You may require the Windows 2000 CD-ROM if the program can not find required files on
your computer.
To install the IP 2050 Software Phone QoS Service using the IP
Software Phone 2050 CD
1 Exit any programs that are running.
2 Disable any anti-virus programs that are running.
3 Insert the IP Software Phone 2050 CD into the CD-ROM drive of your computer.
If the install wizard starts, exit from the install wizard.
4 Use Windows Explorer to navigate to the QoS directory on the CD.
5 Double-click on the Setup icon in this directory.
6 Follow the instructions on the display to complete the installation.
The IP Software Phone 2050 QoS Service is configured to start automatically as a Windows
service, so no further configuration is required for it.
To install the IP 2050 Software Phone QoS Service using the
Business Communications Manager
1 Exit any programs that are running.
2 Disable any anti-virus programs that are running.
3 Launch your web browser.
4 In the URL address field, type the Business Communications Manager IP address, including
the port number 6800. For example:
Note: You must include http:// with the address and port number to access Element
Manager when you are using Internet Explorer as your browser.
5 On the Element Manager front page, click the Install Clients button.
http://10.10.10.1:6800
6 Click the IP Software Phone 2050 link.
7 Click the Download IP 2050 Software Phone QoS Service button.
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A file download window appears.
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8 Select Save this program to disk, and click the OK button.
The SaveAs dialog box appears.
9 Choose a location to which to save this file, and click the Save button.
The file begins downloading.
10 When the file is finished downloading, click the Close button.
11 Double-click on the i2050QoSService.exe file.
12 Follow the instructions on the display to complete the installation.
The IP 2050 Software Phone QoS Service is configured to start automatically as a Windows
service, so no further configuration is required for it.
Server configuration
After you have finished installing the IP Software Phone 2050, you must configure the server to
recognize and accept calls to and from the IP Software Phone 2050. For information about how to
configure your server, refer to the documentation that came with your server.
Chapter 3 Installing the IP Software Phone 2050 21
IP Software Phone 2050 Configuration Utility
You configure the IP Software Phone 2050 using the settings dialog box.
To start the configuration utility using the Control Panel
• Click Start > Control Panel > IP Software Phone 2050.
To start the configuration utility using the Start menu
• Click the Start > All Programs > Nortel > IP Software Phone 2050 > IP Software Phone
2050 Settings.
To start the configuration utility within the application
• Click File > Settings.
The IP Software Phone 2050 Settings utility has tabs for
•Server
• Sound Devices
• USB Headset Adapter
• Additional tabs for system administrators
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Server
If your site uses DHCP:
1 Select the Automatic (DHCP) option.
Using DHCP is the default method of locating the call server.
If DHCP is used, no further configuration is required.
Note: To use DHCP, you need a DHCP server with call server IP address values
programmed as per the IP 2004.
Note: Using DHCP may not be appropriate for mobile users. These users commonly
want to connect to their office communications server rather than the local office
server.
If you are not using DHCP:
1 Clear the Automatic (DHCP) option.
2 Select the Server type you wish to configure: Primary, Secondary or Application.
3 Enter the IP address of the server.
Or
Enter the Name of the server.
If you do not know the server name or IP address and port number, ask your call server
administrator.
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Chapter 3 Installing the IP Software Phone 2050 23
4 Select the Server Type: Meridian 1, CS 1000, BCM, or CS1000M.
For example, select BCM if you are using a Business Communications Manager system.
5 Enter the Port number.
6 Enter the number of Retries.
If the initial connection fails, the 2050 will attempt to re-connect the number of times indicated
by Retries
7 Select the Symposium check box to cause the 2050 to report itself as off-hook to the call
server.
For Symposium Call Center users, the 2050 must indicate that it is off hook to be recognized
as a Symposium agent device. ACD agents also must select the Symposium option
Sound Devices
Table 1 Select Sound Devices
Attribute Description
Headset or
Handset
Microphone
Headset or
Handset Speaker
Select the microphone used for making calls.
Select USB Audio Device.
Select the speaker used for making calls.
Select USB Audio Device.
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Table 1 Select Sound Devices (Continued)
Attribute Description
Handsfree/
Paging/Ringing
Microphone
Handsfree/
Paging/Ringing
Speaker
This is the microphone which is used when the handsfree device is selected in the interface. This
selection normally should match the Nortel USB Audio Kit which enumerates as a USB Audio
Device
This is the speaker which is used when the handset free device is selected in the interface. It is
also the speaker which is used to play ring tone and the device pages are directed. This selection
normally should match the PC's speakers. This allows ring tone and pages to be heard over the
PC speakers rather than on the headset
USB Headset Adapter
Use this screen to configure your USB Headset Adapter.
Note: You must select the Headset Type to ensure optimal headset performance.
Table 2 USB Headset Adapter
Attribute Description
Version Shows the version of the USB Headset Adapter.
Note: If the USB Headset Adapter is not recognized or has a version number lower than 2.0, the
other features in this table are grayed out and unavailable.
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Chapter 3 Installing the IP Software Phone 2050 25
Table 2 USB Headset Adapter (Continued)
Attribute Description
Headset Type Select the type of headset that you have connected to the USB Headset Adapter.
Due to differences in headset construction, you may not get optimal audio performance when
using a headset that does not appear on the list. For optimal performance, always use one of the
headsets that appears on the Headset Type drop list.
Manual Override Select one of the available cadences to enable the Manual Override feature. For a description of
the available cadences, refer to Table 3 on page 26.
When Manual Override is enabled, you can manually turn on the external lamp using the IP
Software Phone 2050 Smart Functions button on the USB Headset Adapter. For more
information about the IP Software Phone 2050 Smart Functions button, refer to the IP Software
Phone 2050 Help.
Select None to disable the Manual Override feature.
Headset
Disconnect
Active Call Select one of the available cadences if you want the external lamp to indicate when there is an
Message Waiting Select one of the available cadences if you want the external lamp to indicate when the IP
Use backlight Select this check box to enable the backlight for the USB Headset Adapter buttons.
Configure Smart
Functions
Select one of the available cadences if you want the external lamp to indicate when the headset is
disconnected from the USB Headset Adapter. For a description of the available cadences, refer to
Table 3 on page 26.
Select None if you do not want the external lamp to indicate when the headset is disconnected.
active call on the IP Software Phone 2050. For a description of the available cadences, refer to
Table 3 on page 26.
If the USB Headset Adapter is selected as the Ringing Speaker, the external lamp also indicates
when there is a call ringing on the IP Software Phone 2050. For information about setting the
ringing device, refer to “Sound Devices” on page 23.
Select None if you do not want the external lamp to indicate when there is an active call.
Note: If you select a cadence for Active Call, the external lamp also turns on or flashes when
another application uses the audio channel for the USB Headset Adapter.
Software Phone 2050 message waiting light is on. For a description of the available cadences,
refer to Table 3 on page 26.
The IP Software Phone 2050 message waiting light normally indicates when there is a message
waiting. However, most systems also turn on or flash the message waiting light when the IP
Software Phone 2050 is ringing.
Select None if you do not want the external lamp to indicate when the message waiting light is on.
Clear this check box to disable the backlight for the USB Headset Adapter buttons.
Note: When you enable the backlight, you can use the state of the backlight to quickly determine
if the IP Software Phone 2050 is running. When the backlight is on, the IP Software Phone 2050
is running. When the backlight is off, the IP Software Phone 2050 is not running.
Click this button to set the options that are available when you press the Smart Functions button
on the USB Headset Adapter. For more information about the Smart Functions button, refer to the
IP Software Phone 2050 Help.
Note: The External Lamp is an optional component. It normally is not included with the
USB Headset Adapter, and must be ordered separately. The external lamp also is known
as an “In-Use Indicator” lamp.
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If more than one External Lamp Indication option is enabled and active, the external lamp shows
the cadence of the option with highest precedence. The precedence of the External Lamp
Indication options from highest to lowest is: Manual Override, Headset Disconnect, Active Call,
and then Message Waiting. For example, if there is a message waiting and an active call, the
cadence for Active Call is used for the external lamp.
Table 3 External Lamp Cadences
Cadence Description
On The external lamp is on-solid.
Flash The external lamp cycles at the following rate: 0.5 seconds on; 0.5 seconds off.
Flicker The external lamp cycles at the following rate: 1.625 seconds on; 0.375 seconds off.
Blink The external lamp cycles at the following rate: 0.5 seconds on; 1.5 seconds off.
Hardware ID
Note: This screen is intended for expert users only.
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Chapter 3 Installing the IP Software Phone 2050 27
Table 4 Hardware ID
Attribute Description
Hardware ID Do not change the information in the first or last box in the Hardware ID field.
The middle box contains the MAC address for the Ethernet card installed in your computer.
The IP Software Phone 2050 uses the MAC address of the computer as its hardware ID. You may
have to change this value if there is more than one Ethernet card in the PC or if the PC is using an
extranet client that hides the true MAC address. For example, Nortel Contivity Extranet Switch
uses a single MAC address for all clients. This can potentially cause connection issues with your
communications server.
Auto-Create Changes the MAC address that appears in the middle Hardware ID box.
If your computer has more than one Ethernet card (and, therefore, more than one MAC address),
click the Auto-Create button to cycle through the set of MAC addresses on your computer.
Firmware Version Shows the software version of the IP Software Phone 2050.
Advanced Audio
Note: This screen is intended for expert users only.
You can use this screen to override the communications server defined values.
Note: Changing the values on this screen should be considered a last resort if audio
quality issues are encountered.
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Table 5 Advanced Audio
Attribute Description
Use
Communication
Server values
Override
Communication
Server Values
Listener IP
The IP Software Phone 2050 uses the values assigned by the communications server.
This is the normal mode of operation.
In very rare cases where audio quality is adversely affected by network performance for a few
users, these values can achieve a workable balance of quality.
Note: This screen is intended for expert users only.
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This screen identifies the IP addresses and ports where the IP Software Phone 2050 is listening for
UNIStim traffic. You can use this screen to override the port assignments when there is a
conflicting application on the computer.
Table 6 Listener IP
Attribute Description
Chapter 3 Installing the IP Software Phone 2050 29
Use specific
address
Port This value can require adjustment if another application on the computer is using the same port.
Using a specific address can be useful in cases where there is more than one Ethernet card, and
an application conflict exists.
The two applications can co-exist by moving the port or IP address to which the IP Software
Phone 2050 is listening.
About
This screen identifies the version of the IP Software Phone 2050 Configuration Utility. This
always matches the version of the IP Software Phone 2050 application.
Accessing the IP Software Phone 2050 help
After you have successfully installed the IP Software Phone 2050, you can access the IP Software
Phone 2050 help system. This help system provides detailed information about how to use and
configure the IP Software Phone 2050.
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To access the IP Software Phone 2050 help from the Primary interface (Enhanced):
1 Start the IP Software Phone 2050.
2 On the menubar, click Help.
3 Click Contents.
The IP Software Phone 2050 help window appears.
Registering the IP Software Phone 2050 on Business Communications Manager
If you are using a Business Communications Manager as your communications server, the first
time you start the IP Software Phone 2050, you must register with the Business Communications
Manager system.
To register your IP Software Phone 2050 on a Business
Communications Manager system
1 Start the IP Software Phone 2050.
2 If a password prompt appears on the IP Software Phone 2050 display, enter the registration
password and press the OK soft key.
If you do not know the registration password, contact your system administrator.
3 If a DN prompt appears on the IP Software Phone 2050 display, enter the DN you want
assigned to this telephone, and press the OK soft key.
After the registration is complete, you do not need to go through the registration steps described
above, unless you deregister the terminal.
If the IP Software Phone 2050 cannot register, or cannot find the communications server, refer to
the Telephony Device Installation Guide for more information about registering and deregistering
IP telephones.
Troubleshooting
Application fails to install
Symptom: During installation the following error message appears:
• Error 1931: The Windows Installer service cannot update the system file <filename>.
Description: You are trying to install IP Software Phone 2050 on an outdated version of the
operating system.
Action: To fix the problem, you can upgrade your operating system. Check the Hardware and
Software Requirements section of this document for the information on supported operating
system releases.
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Chapter 4
IP Software Phone 2050 interfaces
This chapter describes the following IP Software Phone 2050 interfaces:
• Primary User Interface, which provides access to features and line appearances
• System Tray Interface, which provides operation of the IP Software Phone 2050 from the
Windows system tray
• Directory Interface, which offers access to internal and external databases (directory, personal
address book, call logbook, quick dial lists)
Primary User Interface
The IP Software Phone 2050 Primary User Interface provides call control and access to other
network services. The display area and application buttons are mapped directly from the IP 2004
Internet Telephone. Therefore, knowledge of one interface is directly portable to the other,
reducing training costs.
31
Figure 1 Primary Interface
Line keys
Navigation
arrows
Services
Volume up
Volume down
Speaker
Within the Primary User Interface, the computer keyboard provides hotkeys for one-press access
to common features:
• answer (Enter)
• release (F12)
• hold (F5)
• softkeys/interactive keys (F1-F4)
• alphabetic keys map to numbers as per IP 2004 dialpad mapping
Quit
Copy
Mute
Line keys
Display
Soft keys
Inbox/Messages
Outbox/Shift
Directory
Release
Expand
Answer
Hold
Dialpad
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• arrow keys map to navigation keys
• Alt-V paste/inserts data to the interface (For example, you can copy a phone number from
Outlook, and paste it into the IP Software Phone 2050 interface.)
System Tray Interface
Many of the IP Software Phone 2050 features are available from the System Tray Interface. This
interface enables you to operate the IP Software Phone 2050 without interrupting your workflow.
For example, you can answer an incoming call from the system tray without launching the Primary
User Interface.
Figure 2 System Tray Interface
Toggle between
Headset and
Handset
Answer call
(also double-click
system tray icon)
Handsfree
Release a call
Mute
Features Menu
Open Primary Interface
Close Primary Interface
Easy access to the Directory, Inbox, and Services is provided by fly-out menus.
Hold a call
Make a call
Macros list
Close menu
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Local Directory Interface
The IP Software Phone 2050 Directory Interface allows the user to maintain a personal directory
for placing calls. The directory can be stored with the IP Software Phone 2050 itself (by default in
a local file named Directory.mdb), or linked to external directories. Linking to LDAP, Outlook,
Windows Address Book (WAB), and ACT! directory types is supported.
Users can create, modify, and delete entries in the local directory, and can copy entries from
external directories, the redial list and the caller lists into the local directory (select an entry,
right-click and select “Add to Local Directory …”).
Directory lists can be filtered in simple or complex ways to show, for example, people whose last
name starts with “B” and who work for “Nortel”.
Ten items from each of the Quick Dial list, Caller list ad Redial list also viewable from the Primary
User Interface and the System Tray Interface.
The Quick Dial list is a shortcut to entries stored elsewhere (in the local directory or in an external
directory). Callers list and Redial list are stored as lists within the directory storage file of the IP
Software Phone 2050. Some communications servers do not provide caller identification to the IP
Software Phone 2050.
Chapter 4 IP Software Phone 2050 interfaces 33
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Figure 3 Directory interface
New
Edit
Delete
Search
Call
Filtered
List
Quick Dial List
Local / Personal Directory
Calls can be made by selecting a contact entry, and then:
• right-clicking and selecting which of the contact numbers to call.
or
• pressing the call function at the top of the directory window.
Call Logs (Redials and Callers Lists)
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Figure 4 Directory interface - make a call
Chapter 4 IP Software Phone 2050 interfaces 35
Make a call
Figure 5 Directory interface - adding new groups
(1) Right click on the shortcut bar (2) Select Add New Group
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