Avaya i2004 User Guide

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The i2004 Internet Telephone

User Guide

June 2001

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The i2004 Internet Telephone User Guide

The i2004 Internet Telephone User Guide shows you how to install and operate your i2004 Internet Telephone.

Contents

Page Number

I. Introduction – About the i2004 Internet Telephone................................... 4

Input on the i2004 Internet Telephone........................................................... 4

i2004 Internet Telephone - Introduction......................................................... 5

Display Screen ................................................................................................. 7

Softkeys............................................................................................................ 8

Multiple Line Appearances................................................................................ 9

Icons............................................................................................................... 10

II. Getting Started............................................................................................ 11

Installing the i2004 Internet Telephone........................................................ 11

Connecting the i2004 Internet Telephone....................................................... 11

Initializing the i2004 Internet Telephone ......................................................... 12

III. Using Your i2004 Internet Telephone........................................................ 17

Basic Calls................................................................................................... 17

Making a Call .................................................................................................. 18

Pre-Dialing...................................................................................................... 19

Answering a Call............................................................................................. 20

Call Waiting – Multiple Line Appearance ................................................. 21

Placing and Retrieving a Call on Hold............................................................. 22

Transferring a Call.......................................................................................... 23

Conferencing Calls......................................................................................... 24

Adding Additional Calls............................................................................ 25

Adding on Incoming Calls to your Conference......................................... 26

Forwarding Calls............................................................................................. 27

Inspect............................................................................................................ 28

Do Not Disturb................................................................................................ 29

Message Waiting and Message Retrieval....................................................... 30

Enhanced Features..................................................................................... 32

Call Park......................................................................................................... 32

Call Pickup..................................................................................................... 34

Ring Again...................................................................................................... 35

Privacy and Privacy Release.......................................................................... 36

Directory Features....................................................................................... 37

Outbox and Redial.......................................................................................... 37

Call Log.......................................................................................................... 39

Personal Directory.......................................................................................... 42

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Abbreviated Dialing......................................................................................... 44

Speed Call...................................................................................................... 45

Services....................................................................................................... 47

Changing Language....................................................................................... 48

Changing Phone Options................................................................................ 49

Using Session Features.................................................................................. 51

Setting or Changing your Password ............................................................... 52

Viewing Network Info...................................................................................... 53

Changing Display Formats............................................................................. 54

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I. Introduction – About the i2004 Internet

Telephone

Input on the i2004 Internet Telephone

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be requ ired to correct the interference at his own expense.

Use only with Nortel recommended, approved Limited Power Source; output rated: 16VAC, 500mA, 50/60Hz.

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i2004 Internet Telephone - Introduction

Internet Protocol (IP) telephony is the next generation of telecommunication services that integrates voice and data capabilities to enhance everyday communications and increase productivity. IP telephony takes advantage of new high-bandwidth central office technologies to provide any service, anywhere, at anytime – instantly.

Nortel Networks has developed the i2004 Internet Telephone to work on your corporate local area network (LAN) to deliver voice over IP (VoIP) services. The i2004 Internet Telephone works in concert with your existing Centrex- or PBXbased telephone system (see Figure 1).

Figure 1

The i2004 Internet Telephone and the Terminal Proxy Server software are built on H.323 standards established by the International Telecommunications Union for multimedia communications over packet-based networks such as a corporate LAN. This means your phone will work in harmony with other IP-based software and hardware.

The design of the i2004 Internet Telephone includes one-button access to features like speakerphone, and voicemail and supports the unique requirements of various users. Additional features and functionality of the i2004 Internet Telephone include its display screen, softkeys, and multiple line appearances.

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The i2004 Internet Telephone includes special keys that provide instant access

to features of the set (see Figure 2). The use of these keys is discussed in more detail throughout this User Guide.

Figure 2

Set Lamp

eaker

Goodbye key

Hold key

Quit key

6 Programmable feat ur e keys

w/soft-labels

Display

4 Softkeys

Navigation Cluster

Handsfree key w/LED

Volume Control

Services key

Outbox key

Directory key

Inbox key

Headset

key w/LED

Mute key

w/LED

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Display Screen

The i2004 Internet Telephone is a feature-rich capable telephone that has a built-in display screen for ease of use.

The display screen has three areas to show different types of information (see Figure 3). The top half of the display screen shows the available telephone lines associated with your i2004 Internet Telephone. Your primary telephone line will always be associated with the lower right-hand LINE key and is highlighted with a special green key.

The middle portion of the display screen is the main information area and identifies incoming callers by name and number (if programmed with Caller ID) and provides status messages. When the telephone is idle, this display area identifies the current date and time and reminds you if your phone is forwarded or blocked from receiving incoming calls.

The lower portion of the display screen provides "on screen" information about the available features programmed for each softkey on your i2004 Internet Telephone. These features are easily accessed by pressing the corresponding keys.

Figure 3

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Conf Transfer

Telephone Lines

Main Information Area

More Info. Icons Softkey Labels

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Softkeys

The softkeys on the i2004 Internet Telephone add greater versatility and provide easy access to features that are customized for your current call activity. For example, while on a call, softkeys offer one-button access to Call Conference and Call Transfer – no more activation codes to remember! W hen the phone is idle, softkey features may include Inspect, Forward and Do Not Disturb. Each available option is identified on the display screen above the appropriate softkey.

If your i2004 Internet Telephone is programmed with more than four features (the number of softkeys available), additional features can be accessed through nested menu options. Pressing MORE… will provide one-button access to the remainder of the feature list (see Figure 4).

Figure 4

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Multiple Line Appearances

The i2004 Internet Telephone includes six programmable keys for multiple telephone lines and line appearances that can be updated by your system administrator. Each unique line and appearance for that line has a dedicated key assigned to it using the programmable LINE keys. Line key labels display the associated phone number, or “Line X” with the primary line labeled “Line 1" based on your system's configuration.

The i2004 Internet Telephone allows for multiple appearances of the same telephone line. You can have two line appearances of your primary directory number to facilitate call handling (see Figure 5). This feature prevents your callers from reaching busy signals when you are on another call, and it functions like Call Waiting. Caller ID is available on your additional line so you will know who is calling before you interrupt your current call. Now you can choose to pick up the call, conference it into your current call, or ignore it and allow your caller to be forwarded to your voicemail!

A single telephone line that is established as a Multiple Appearance Directory Number (MADN) can appear on multiple phones, making call sharing easier to manage in a busy office. MADN lines will display the same label across all terminals that share the line.

The i2004 Internet Telephone includes special features that permit you to determine the status of the line before accessing it and that provide for call privacy so other MADN group users do not interrupt your call. Special icons identify the status of each telephone line: ringing, on hold, or idle.

Figure 5

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MADN

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Icons

Description of icon:

This icon will appear when the telephone line is idle. In a MADN group, this icon indicates that all members in the MADN group are idle.

This icon indicates another MADN member has gone off-hook. MADN member A will show this hollow icon on their set to indicate that a member in the MADN group is using the line.

This icon indicates an incoming, ringing call. In a MADN group all members in the MADN group will show this icon.

This icon indicates the telephone line is off-hook either initiating or answering a call, or has bridged onto a call presented to a MADN group.

This icon indicates another MADN member is active on the line.

This icon indicates that an active call has been put on Hold. In a MADN

group the icon will only blink if no other MADN members are active on the

call.

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II. Getting Started

Installing the i2004 Internet Telephone

Before installing your i2004 Internet Telephone, consult your system administrator to avoid serious damage to the set.

Your system administrator must create a terminal profile and provide you with an IP address and other information required to initialize the set. Be sure you have this information before installation:

• You will need the primary Directory Number or DNKey

• You will need to know whether your system uses full, partial or no DHCP

• If your system does not use full DHCP, you will need the parameter

information listed in the table on page 14.

Connecting the i2004 Internet Telephone

CAUTION – Severe damage will occur if this set is plugged into an ISDN

connection. Consult your system administrator to assure that you are plugging your set into a 10/100 BaseT Ethernet jack.

To connect the i2004 Internet Telephone, follow these steps:

Step 1: Connect one end of the handset cord to the handset jack on the telephone base, and connect the other end of the handset cord to the handset.

Step 2: Connect one end of the line cord to the line cord jack on the telephone base and the other end of the line cord to an IP voice network, using a CAT-5 cable with an RJ45 connector.

Step 3: Plug the AC Power adapter into the base of the telephone, and plug the adapter into the nearest 120V AC (60 Hz) outlet.

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Initializing the i 2004 Internet Telephone

When you first connect your i2004 Internet Telephone to a power source, all hardkey indicator lights and softkey icons may flash. This indicates that the phone has not yet been initialized. You may need to contact your system administrator to determine the correct information to use during the initialization procedure.

When the i2004 Internet Telephone is first powered up, one would see the introduction screen as shown in Figure 6 below. To begin the initialization process, you must enter a KEY SEQUENCE while the introduction screen appears after powering your i2004 Internet Telephone. If the key sequence is not entered within the first two seconds of the initialization process, your set will be initialized with previously entered parameters.

Enter the initialization key sequence by pressing each of the four softkeys (located at the bottom of the display screen) once, pressing from left to right.

Figure 6

Nortel Networ ks

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The default entry for each parameter will be displayed on the screen (see Figure

7). NOTE: Some versions of the i2004 begin with the prompt ‘SET IP’. You will then

be asked to edit or accept all of the parameter information in the table on page

14. The last parameter prompt will be ‘DHCP?’. In this situation, you should enter ‘0’ – the set will then display ‘Locating server’ (see Figure 8 and go to the instructions that follow it).

Figure 7

Manual Cfg

DHCP? (0-No, 1-Yes)

OK BkSpace Clear Cancel

On most i2004 sets, you are first prompted to set DHCP parameters. If the i2004 will use DHCP, enter a ‘1’ on the keypad. You will be asked to

indicate the level of DHCP us e; enter ‘0’ for f ull DHCP (parameters will be set automatically) or ‘1’ for partial DHCP (parameters will be partia lly entered). Once parameters are entered, ‘Locating server’ will appear on the display (see Figure 8 and go to the instructions that follow it).

If the i2004 will not use DHCP, enter a ‘0’ on the keypad. You will be prompted to set all necessary parameters manually.

As you enter parameters manually, use the BkSpace or Clear softkeys to edit the default entry. BkSpace will delete e ach character as the key is pressed. Clear will delete the entire entry.

Enter requested information in the menu fields by pressing the number keys on the dialpad. Press the * key to enter a period (".") when entering the set's IP address.

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Pressing OK will record the entry and advance the initialization to the next parameter. Pressing Cancel will abandon the manual configuration process and restart the power-up process.

Each parameter must have a corresponding entry. An error "beep" will notify you if you attempt to advance to the next parameter without a field entry.

The following table defines the required parameters.

Parameter Definition

SET IP IP address for the i2004 Internet Telephone NETMASK Net submask DEF GW Default gateway IP network address S1 IP Primary server IP address S1 PORT Primary server port number S1 ACTION Primary action code (enter 1 for UNIStim) S1 RETRY COUNT Primary retry count (value from 0-255, enter 10) S2 IP Secondary server IP address S2 PORT Secondary server port number S2 ACTION Secondary action code (enter 1 for UNIStim) S2 RETRY COUNT Secondary retry count (value from 0-255, enter 10)

Your system platform may require additional parameters. See your system specific User Guide for details.

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When each parameter has been entered, your i2004 Internet Telephone will attempt to connect to the server (see Figure 8).

Figure 8

Locating Server. . . . _

If your telephone set cannot locate the server, it will automatically retry every two minutes. After several attempts, if your telephone set does not locate the server, contact your system administrator for assistance.

After successfully connecting to the server, you will be prompted to enter the DNKey (see Figure 9). If your primary directory number is unique, enter your 10digit primary Directory Number (DN). Otherwise, obtain this information from your system administrator.

Figure 9

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Enter DNKey

OK Clear BkSpc Exit

Your system administrator may have assigned a password to your DN. If so, you will be prompted to enter the password.

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These prompts will only occur once, so if your i2004 Internet Telephone has completed the initialization process previously, this step will not occur.

If you enter an incorrect DNKey or password, your disp la y will show "Initialization Failed" and identify one of several errors displayed in the following table.

DNKey Not Found

DNKey In Use

DN Not Found

DN Is Not Unique

Password Not Correct

• the user entered a twenty-digit DN key that does not exist

• the user entered a DN key that is currently being used by another set

• the user entered a 10-digit primary DN that does not exist

• the user entered a 10-digit MADN DN. The user must enter a twenty-digit DN key to uniquely identify the set

• the user entered the incorrect password

If the telephone set was previously initialized, just connect the telephone cords and power adapter - no additional actions are required to begin using your i2004 Internet Telephone.

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III. Using Your i2004 Internet Telephone

Basic Calls

The i2004 Internet Telephone gives you multiple options to make a call. Each of these options is described in detail. You can make a call either in the off-hook mode or in the on-hook mode by using your handset, headset, or hands-free speaker (see Figure 10).

Normal Dialing:

1. Using your Handset

2. Using your Headset key or Handsfree key

Pre-Dialing:

1. Pre-dialing with your Handset

2. Pre-dialing with your Headset key or Handsfree key

Figure 10

Handset

Line keys

Headset key w/LED

Handsfree key w/LED

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Making a Call

Using your Handset

1. Lift the HANDSET to make a call using the primary line or lift the HANDSET and press a LINE key to select another line.

2. Enter the phone number.

3. Press GOODBYE to end the call (or replace the HANDSET).

The primary line is always selected unless you select another LINE key.

Using your Headset or Handsfree Keys

1. Press the green HANDSFREE or HEADSET key.

2. Enter the phone number.

3. Press GOODBYE to end the call.

Dial tone is heard from the speaker if HANDSFREE was selected.

When placing a call in one of the of f-hook positions, the display will show the number you are dialing. If there is a corresponding name in the Centrex switch associated with the number you are dialin g, it will appear on the display (see Figure 11).

Figure 11

User presses line key, handsfree key, or headset key

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Pre-Dialing

Pre-dialing allows you to verify the phone number dialed on the phone’s display before completing your call.

Pre-dialing with your Handset

1. Enter the phone number (no dial tone will be heard).

2. Lift the HANDSET.

3. Replace the HANDSET to end the call (or press GOODBYE). The primary line is used to place the call.

Pre-dialing with your Headset or Handsfree Keys

1. Enter the phone number (no dial tone will be heard).

2. Press the HANDSFREE or HEA DSET key and the call is routed to the appropriate speaker.

3. Press GOODBYE to end the call.

The primary line is used to place the call.

Pressing a LINE key after entering a phone number on the keypad will automatically activate the HANDSFREE function on your phone. All the line icons will appear as idle until you press a LINE, HEADSET or HANDSFREE key or lift the HANDSET (see Figure 12).

If you make an error while entering the phone number, you do not have to cancel the call. Just press the BKSPC softkey to delete the entered numbers individually, correct the entry, and complete your call.

Figure 12

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Answering a Call

The calling party’s name and number, if available, will be displayed on incoming calls if the telephone is idle (if the phone is holding a call, not on an active call, receiving Caller ID from another call, or in a functional area such as the Directory). In some instances, only the number will be displayed. If name and number are not delivered , the display will state, “Unknown Caller.”

If the telephone is idle

1. Answer the call by:

• lifting the handset,

• pressing the LINE or HANDSFREE key (for hands free speaker use), or

• pressing the HEADSET key for headset use.

2. Press GOODBYE to end the call. Incoming calls will ring the set and display a ringing phone on the LINE key.

If you are on another call, the new name and number will display for three seconds after the first ring, then revert to the current call’s display (see Figure

13).

While on another call

1. Answer the new call by pressing the LINE key for the incoming call.

2. Your first caller will be automatically placed on hold, and your display will show the new caller.

3. Press GOODBYE to end the current call, or press HOLD to place this caller on hold.

4. Press the appropriate LINE key to return to either caller.

A short tone is heard to alert you to another incoming call.

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Call Waiting – Multiple Line Appearance

If the new call is on the second line appearance of your primary line, your caller will not hear a busy signal, and the incoming call can be handled like any other call. Press the LINE key, and your current call will be automatically placed on hold while you speak to the new caller. Press the LINE key of the held call to return to the first caller (see Figure 13).

Figure 13

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Incoming call on 6135559870

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Current Call

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(transient 3 sec. CLID)

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On hold

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Placing and Retrieving a Call on Hol d

This feature allows you to answer additional incoming calls or to hold a call until you are ready for the caller. Your i2004 Internet Telephone has an orange key designated for the HOLD function.

While on a call

1. Press the HOLD key.

2. Press the appropriate LINE key to retrieve the call, or press HOLD again to return to the last call placed on hold.

The Line icon key flashes to indicate that the line is on hold (see Figure 14).

Figure 14

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Press

Hold

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Call is on hold

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Transferring a Call

Softkeys make transferring an active call to another telephone number simple. This feature allows you to transfer calls in several ways:

• announcing your transferred call before releasing it,

• speaking with your called party privately before releasing the call, or

• transferring the call directly.

Your display screen will prompt you through the steps required to use this feature and will provide the status of the call (see Figure 15).

While on an active call

1. Press the TRANSFR softkey - your active call will be automatically placed on hold.

2. Enter the phone number you want to transfer your active call to.

3. Press TRANSFR again when you are ready to “send” the call to the dialed number.

4. Your set will return to idle.

Figure 15

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54762

Calling...

Inspect Confer Transfr

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Enter Digits 54762

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Conferencing Calls

Use call conferencing when you need to join several callers together. Your i2004 Internet Telephone allows you to establish conference calls by individually adding each phone number, or by conferencing active calls together (see Figure

16).

Setting up a 3-way conference call

1. Start with an active call by calling the telephone number of one of the conference individuals.

2. Press the CONFER softkey - your active call will be automatically placed on hold and an idle line will be seized.

3. Enter the phone number of the next individual you want to conference with.

4. Press JOIN to bring all parties together and begin the conference call.

After dialing your second caller, delay pressing JOIN and you may speak privately before beginning the conference call.

When you press JOIN, the line used to call th e second party will become available for other calls.

Figure 16

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Inspect

Enter Digits 54762

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54762

Calling...

Inspect Join Transfer

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Conference Call

Inspect AddNext DrpLast Transfr

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Adding Additional Calls

Adding additional callers to your active conference call is just as simple as using the softkey options (see Continuation of Figure 16).

NOTE: The maximum number of people that can be conferenced in a call is limited by the bridge size provisioned on the switch. Please check with your service administrator.

Adding a new party while on an active 3-way conference call

1. Press the ADDNEXT softkey, your conference call will automatically be placed on hold and an idle line will be seized.

2. Enter the phone number of the individual you want to add to the conference.

3. Press JOIN to rejoin your conference call.

The DRPLAST softkey allows you to remove the last phone number added to the conference call. Press this softkey while on an active conference call and the last party added to the call will be dropped from the conference.

If your i2004 Internet Telephone is configured with Flex Call, pressing GOODBYE will remove you from the conference call while leaving the ot her parties connected even if you originated the conference call. Check with your system administrator to determine how your set and the associated features are configured.

Continuation of Figure 16

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Conference Call

Inspect AddNext DrpLast

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Inspect

Digits 54895

Enter

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Calling...

Inspect Join

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Conference Call

Inspect AddNext DrpLast

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Adding on Incoming Calls to your Conference

Your i2004 Internet Telephone allows you to easily connect two independent calls for an immediate three-way conference (see Figure 17).

When pressing the Confer sof tkey, your i2004 Internet Telephone will always seize an available line on your set. To con ference two active callers you will need to release this line to complete your conference.

Setting up a 3-way conference call by joining two active calls

1. While on an active call, press the CONFER softkey - an available line will be seized and your caller will be placed on hold.

2. Press the LINE key to retrieve the other caller (not the call placed on hold in step 1) - the seized line will be released.

3. Press JOIN to begin the conference.

Be sure to press JOIN instead of TRANSFR. Pressing TRANSFR will transfer your first caller to your second caller and disconnect you from the call. You can use the ADDNEXT and DRPLAST softkeys to further enhance your conference call.

Figure 17

User selects 6135559654

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Inspect

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Conference Call

Inspect AddNext DrpLast

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Forwarding Calls

A special softkey allows you to easily forward your calls. You can select the most recently ‘forwarded to’ number, or change the number your calls are forwarded to (see Figure 18).

When forwarding your calls, incoming calls to ALL telephone numbers assigned to your i2004 Internet Telephone are forwarded to the number you designate.

If you attempt to forward to an invalid number, the following error will display on the screen – “Invalid Forward to DN.”

When your phone is idle

1. Press the FORWARD softkey.

2. Press the LASTFWD softkey. The number last forwarded to will be displayed.

Or…

1. Press the CLEAR softkey to enter a new forwarding number.

2. Press OK to complete the forwarding of your calls.

Figure 18

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All lines forwarded to

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Forward All lines to

When your calls are forwarded, a comment on your display screen will remind you of the number you have forwarded to. A softkey option allows you to cancel call forwarding from your i2004 Internet Telephone and accept incoming calls.

When your phone is forwarded

1. Press the CNCLFWD softkey to cancel call forwarding.

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Inspect

If your i2004 Internet Telephone has two or more line appearances, the Inspect feature is available. Inspect allows you to view information about a line without accessing it first. When you inspect a line, the call status and Caller ID information (if available) will display on your set. You can inspect lines that are in use, on hold, or ringing with a new call (see Figure 19).

When your phone is idle, ringing, on hold, or active

1. Press the INSPECT softkey.

2. Press the LINE key for the line you wish to inspect.

If the line you inspect is active, on hold, or ringing, the Caller ID record will display in the main information area of the display. If the line is idle, the directory number and status ("No Call") will display.

Figure 19

Inspect ringing line Inspect active line

User presses “INSPECT”

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Press line key to Inspect that line

Exit

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Press line key to Inspect that line

Exit

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Do Not Disturb

Work at your desk uninterrupted with this feature on your i2004 Internet Telephone. Do Not Disturb (also known as Make Busy) prevents incoming calls from ringing on your set. Calls to numbers other than your primary line, such as MADN group numbers, won't ring on your set either, so ringing phones will not interrupt your work. Incoming calls will hear busy signal (see Figure 20).

When your phone is idle

1. Press the DND softkey.

When you activate this feature, a comment on your display screen will remind you that your set will not accept incoming calls. A softkey optio n allows you to deactivate this feature easily and return your phone to an idle status, ready for incoming calls (see Figure 20).

When Do Not Disturb is activated

1. Press the CNCLDND softkey to cancel Do Not Disturb.

Figure 20

Inspect Forward DND

Do Not Disturb ON

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(transient)

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Inspect Forward

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Message Waiting and Message Retrieval

Your i2004 Internet Telephone will tell you when you have messages in your voice mailbox if you subscribe to voice mail services from your local telecommunication s provider. Your display will provide a message ("Message Waiting"), and the Set Lamp will flash when the phone is idle (see Figure 21).

To check for messages

1. Go off hook and enter the phone number for your voice mail provider.

2. Review your messages.

3. Press GOODBYE to end your call.

When you have listened to your voice mail messages, the Set Lamp will extinguish, and the display will return to idle status.

Figure 21

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Message Waiting

Inspect Forward

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If your i2004 Internet Telephone is provisioned with a network-based messaging

application, connecting to your mailbox is as easy as pressing the INBOX key.

To check for messages

1. Press INBOX – ‘Inbox’, ‘Messages’ and the CALL softkey will appear on the display.

2. Press the CALL softkey to call your messaging system with the primary line.

3. Review your messages.

4. Press GOODBYE to end your call.

Figure 22

User presses Inbox ke

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Inbox Messages

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Calling...

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Enhanced Features

Call Park

Your i2004 Internet Telephone allows you to temporarily hold a call so it can be retrieved from another set with the single press of a softkey even if you do not know in advance where you will be retrieving the call (see Figure 23).

While on an active call

1. Press the PARK softkey.

The call will be "parked" and the set becomes idle and ready for new callers. The "parked" call is now ready to be retrieved from any set.

Figure 23

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Harry Jones 7259471

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You can retrieve a parked call just as easily (see Figure 24).

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When your phone is idle

1. Press the UNPARK softkey.

2. Enter the telephone number of the line where the call was parked.

3. Press the OK softkey.

The primary line will be used to capture the call.

Figure 24

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Forward DND UnPark

Enter digits

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UnPark

Enter phone number:

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UnPark

Enter phone number

OK Clear Bkspace

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Bkspace

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Inspect Confer Transf

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Call Pickup

i2004 Internet Telephone users that are in the same Call Pickup group can answer ringing calls from other sets in their pickup group (see Figure 25). The system administrator establishes these pickup groups. You may want to check with your system administrator to determine if your set is part of a pickup group and to determine the other users in your group.

When your phone is idle

1. Lift the HANDSET to use the primary line, or lift the HANDSET and press a LINE key to select another line.

2. Press the PICKUP softkey.

The incoming call in the pickup group will be routed to your line.

Figure 25

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Inspect Forward DND

Select a line

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Ring Again

g Ag

In busy offices, it can be difficult to reach your party without getting a busy signal. Ring Again will notify you when the number you are trying to call becomes available (see Figure 26).

While on a "busy" call

1. When you hear the "busy signal", press RINGAGN. The line will be released and the feature activated.

2. Your display will identify that the feature is activated.

When the line becomes available, a tone through the speaker will notify you, prompting action to complete the call. If you decide not to complete the call, you may cancel the Ring Again feature by pressing CNCLRA.

When Ring Again is active

1. Lift the HANDSET, (or press HANDSFREE or HEADSET), and press CALL. The network will connect you to the party that you have been trying to reach and you will hear the ring back tone.

Figure 26

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When your party becomes available

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Privacy and Privacy Release

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Typically, lines in a MADN group can be shared by several users, and more than one user can access a call at the same time. To ensure privacy on sensitive calls, the Privacy feature prevents others in your MADN group from joining your call. Check with your system administrator to determine how your MADN lines are programmed (see Figure 27).

While on a call

1. Press the PRIVACY softkey.

2. Press the PRIVREL softkey at any time to allow others in your MADN group to join the call.

The Privacy feature deactivates at the end of a call and must be reactivated on subsequent calls if required.

If your MADN group is programmed as “private” all calls are placed and retrieved in the Privacy mode. Your MADN group users can join your call if you activate the Privacy Release feature by pressing the PRIVREL softkey. This feature then deactivates at the end of a call and must be reactivated on subsequent calls.

Figure 27

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transient

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Directory Features

Outbox and Redial

Your i2004 Internet Telephone is equipped with an Outbox feature which logs the last ten dialed numbers. You may access your Outbox list to display and redial any listed number by using your softkeys. If you subscribe to Caller ID services from your local service provider, the party's name may also display in your Outbox records.

Select numbers in your Outbox by using the navigation keys to move throughout the list, or press the number on your keypad that corresponds with the Outbox entry and quickly move to that listing in your Outbox. For example, pressing the number 6 on your dialpad will move to the sixth listing in your Outbox (see Figure

28).

To access your OUTBOX

1. Press OUTBOX – up to three names or numbers will appear on your display.

2. Use your navigation keys to move up or down in the list. When you get to the end of the listed numbers, your display will show – End of List –

3. The name or number selected will appear in bold text.

4. Press EXIT or press the QUIT key to exit the menus.

You can place a call from your Outbox by pressing the CALL softkey - the caller selected will be dialed. While viewing your Outbox log, lift the HEADSET or press HANDSFREE to automatically dial the number selected.

Pressing the View softkey will display the number associated with a na me in your Outbox list.

Use the AddDir softkey to add the number from your Outbox to your Personal Directory. See the section called Personal Directory in this User Guide for additional information regarding editing your Directory.

Pressing Exit will exit the Outbox log and return to an idle state.

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Figure 28

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Redial

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45876 Laura Whitehead

Call View AddDir Exit

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Laura Whitehead

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Laura Whitehead

Laura WhiteheadLaura Whitehead

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Redial

2733633 61113

– End of List –

– End of List –– End of List –

Call View AddDir Exit

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Call Log

Your i2004 Internet Telephone includes a Call Log, which displays caller information for recently received calls. The number of calls displayed is determined by the TPS system. A softkey on your set will identify the number of callers in your call log, and your screen will display the caller’s name and phone number and the date and time of the call (see Figure 29).

Each call display will include a phone icon identifying whether the call was answered “N” designates a new call while a “V” identifies that the log has been previously viewed. Each record will include the caller's number (and name if identified) and date and time of call.

The CALLS softkey will identify the number of unviewed caller records in your log, (i.e., xxCALLS). Caller records are displayed in the order calls were received with the most recent caller first. Th e 'more info' icon will display at the bo ttom of your screen and using your navigation keys will move you through your call log.

The display screen will note the number of times a call was received if multiple calls were received from the caller. In this case, the 'more info' icon will display and you must use the navigation keys to move right and left to display the data for these additional calls for the same caller record. Multiple calls from the same caller will be sorted with the most recent call first.

or missed and whether the log has been viewed or not. An

When your phone is idle

1. Press the xxCALLS softkey.

2. Use your navigation keys to move through the list of callers.

3. Press QUIT on your set to exit the call log.

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Figure 29

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If you receive an incoming call while viewing your Call Log, answering the call will automatically exit the Call Log.

You can delete calls from your Call Log by pressing the DELETE softkey. Clear the entire log by pressing MORE and then the BLCKDEL softkey.

Other softkey options include Call Back and Add to Directory. Press CALLBCK while viewing the Call Log to place a call to the displayed party.

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In many business environments, the displayed number must be edited before you are able to complete a call. For example, your telephone system may require that you dial a "9" to seize a line outside the business' network. You may have to insert a "1" in the num ber string if the call will be a long distance call.

Edit the displayed number by using your navigation keys to move the cursor throughout the number displayed. Pressing digits on your dialpad will insert digits in the number string to the left of the cursor. Pressing the ERASE softkey will remove the character above the cursor in the number string.

Then, originate the call by pressing DIAL (an available line will be automat ically seized), lifting your handset (an available line will be seized), or pressing HEADSET or HANDSFREE.

Pressing CANCEL will return you to the Call Log without placing a call to the displayed number.

Easily add numbers to your personal directory while viewing your Call Log. Press MORE, then ADDDIR and an entry will be included in your personal directory which contains the name and number displayed in your Call Log. See the Personal Directory section of this guide for additional information regarding editing your directory records.

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Personal Directory

Your i2004 Internet Telephone is equipped with a Personal Directory which is accessed by pressing the DIRECTORY key on your set. Because your Personal Directory is stored on the server that manages your i2004 system, your directory is saved even if your set loses power.

Numbers are listed in your Directory in alphabetic order by the first name entered. If your administrator has defined a directory assistance number, then the first listing will be ‘TPS directory.’ This listin g represents the directory assistance number defined by your administrator. Display your Directory entries by pressing the navigation keys, or press the number on your dialpad which corresponds with the first letter of your party's first name. For example, pressing '4' will jump to the listings in your directory beginning with the letter 'G'.

While numbers from your Outbox and Call Log can be quickly added to your Directory using the AddDir softkey, the Directory can also be updated manually (see Figure 30).

To update your DIRECTORY

1. Press DIRECTORY – the first listing in your directory will display.

2. Press New.

3. Enter the name by pressing the corresponding numbers on your keypad.

4. Press OK.

5. Enter the telephone number associated with your Directory entry.

6. Press SAVE to save your changes.

If you make a mistake while entering the name or telephone number, use the navigation keys to move forward or backward to edit the existing entry.

The numeric keys on your dialpad are associated with the letters of the alphabet. Additionally, press '1' for the following characters: comma, dash, apostrophe, ampersand, period, and the number 1. Press the '0' key to enter a space.

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Figure 30

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Directory TPS Directory 6785559328 Chuck Jones

Call Edit Delete New

Add Entry

Enter Name

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Enter Name Heather Chute

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Enter Number 6785556119

Erase Cance

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Erase Cancel

Save Erase Cancel

While viewing your directory you may edit entries using the softkeys available in the same manner as you would enter new directory listings. Use your navigation keys to move the blinking cursor within the text or number displayed to insert new numbers or letters in the saved directory listing.

To edit your DIRECTORY

1. Select the listing that needs editing by using your navigation keys – the selected entry will appear in bolded text.

2. Press EDIT.

3. The listed name will display first. Press OK if the entry is correct. If changes are required, move the blinking cursor to left of the character that needs changing. Press ERASE to remove digits from the listing, or press the appropriate key on your dialpad to add digits.

4. Press OK. The phone number associated with the listing will be displayed.

5. Make changes to the number listed, or press OK if the entry is correct.

6. Press SAVE to save your changes.

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Abbreviated Dialing

The Personal Directory available with your i2004 Internet Telephone makes abbreviated dialing simple. Because your directory lists names as well as numbers, there are no codes to remember.

Remember the numbers listed in your Directory appear in alphabetic order (see Figure 31).

To dial a number listed in your directory

1. Press the DIRECTORY key on your set – the first listing in your directory will display.

2. Press the 'down' navigation key to select the appropriate directory listing, or press the number on your dialpad which corresponds with the first letter in the directory listing you wish to dial. Your selected listing will appear in bolded text.

3. When the directory listing is selected, press CALL – an available line will be seized and your call completed.

4. Press END to disconnect your active call.

Figure 31

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