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HealthCheck Tool
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Avaya HealthCheck Tool User Manual

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HealthCheck Tool Registration Feature Description
January 2021
Issue 3
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Contents
Chapter 1. Introduction ............................................................................................ 8
Purpose ..................................................................................................................................................... 8
Glossary .................................................................................................................................................... 8
Chapter 2. Overview ................................................................................................. 9
HealthCheck Tool Overview ...................................................................................................................... 9
HealthCheck Tool Registration feature ............................................................................................ 9
Chapter 3. Device registration ............................................................................... 12
Registering a new device ........................................................................................................................ 12
Viewing the status of your registration request ....................................................................................... 18
Technical Onboarding Process ............................................................................................................... 20
Administering registered device on SAL Gateway .................................................................................. 20
Connectivity and Alarm Testing for the registered device ...................................................................... 21
Chapter 6. Frequently Asked Questions ................................................................... 22
Chapter 7. Resources ................................................................................................. 24
Documentation ........................................................................................................................................ 24
Support .................................................................................................................................................... 24
Using the Avaya InSite Knowledge Base ................................................................................................ 24
Chapter 1. Introduction
Purpose
This document provides a high-level description of the Avaya HealthCheck Tool Registration feature.
Avaya HealthCheck Tool is a web-based tool that reduces the time required to diagnose errors and faults in an Avaya system. HealthCheck Tool evaluates the settings on the installed Avaya products and reports misconfigurations.
This document provides detailed instructions for registering devices using HealthCheck Tool Registration, enabling SAL administration, and connectivity/alarm testing functionality.
The intended audience of this document is the Avaya customers, Business Partners, and Avaya associates who want to register and onboard their new Avaya devices to make them serviceability ready.
Glossary
Term
Description
SAL
Secure Access Link
TOB
Technical Onboarding
ART
Automatic Registration Tool
GRT
Global Registration Tool
SEID
Solution Element ID
FL no.
Functional Location number (Location ID)
SSO
Single Sign-On
SECode
Solution Element Code
Chapter 2. Overview
HealthCheck Tool Overview
HealthCheck is a web-based tool to validate connectivity and alarming functionality on certain Avaya products. HealthCheck is used to run comprehensive configuration checks and assess a product's overall health. This can be done on a one-time, scheduled, or recurring basis. The results of the tests can be seen on the report page of HealthCheck, and failures contain information on resolution.
The new HealthCheck Tool Dashboard can be used to view the various KPIs related to the functional location of a customer or a Business Partner.
You can connect this tool to an Avaya product to gather configuration data, and compare the data to Avaya recommended settings. The tool then provides a structured report with recommendations on those settings that do not match the Avaya recommended settings.
With the new registration feature, you can now initiate the Technical Onboarding of a new device from the HealthCheck Tool. Technical Onboarding consists of New device registration, device administration on SAL Gateway and Connectivity, and Alarm testing functionality.
For details about HealthCheck Tool, see Using HealthCheck Tool KB article. HealthCheck Tool provides the following capabilities :
• Registration: Users can get SEIDs for their products, onboard them to SAL Gateway, and get the Connectivity/Alarming configured and tested using the Registration feature.
• Validate Connectivity: Ensures that the product can securely connect to Avaya for remote troubleshooting and automated diagnostics.
• Validate Alarming: Tests remote monitoring to validate Avaya can receive alarms from your product.
• Validate Configuration: Cross-checks product configuration against Avaya best practices.
• Product Health: Executes diagnostic routines to provide a readout on overall system health.
• Software Currency: Compares the currently installed version of the software against the latest available.
HealthCheck Tool Registration feature
To make Avaya products serviceability ready, Avaya introduces an automated registration process within the Avaya HealthCheck Tool. This feature eliminates the manual steps and automates the product registration process for the user to simplify the process.This feature also gives an option to select automated product administration on SAL Gateway so that Avaya and Avaya Business Partners can service Avaya products remotely. This improves the remote connectivity success rate and user experience.
User can test for product connectivity with SAL Gateway and alarm forwarding can also be
January 2021 HealthCheck Tool Registration Feature Description 10
selected to trigger automatically without any manual effort by the user. This test ensures that the new product is serviceability ready. When an Avaya product is serviceability ready, service alarms generated by the product can reach Avaya, and Avaya technicians can access the product to troubleshoot it remotely.
If a product is registered, you can still initiate the other TOB request, like administering on SAL Gateway for existing SEID, connectivity, and alarm testing. If the product SEID and Alarm ID are not already administered on SAL Gateway, the product is added to SAL Gateway automatically, and connectivity and alarm testing is initiated.
Advantages
HealthCheck Tool Registration feature ensures that:
• The registration and administration process is simplified, and the manual efforts by the users are minimized.
• All the new Avaya products are correctly registered with a valid SEID and an Alarm ID.
• The products can be serviced remotely by Avaya technicians using SAL Gateway.
• The product administration on SAL Gateway is automated.
• The connectivity and alarm testing for the new product is automated and completed by
Avaya backend.
• Product connectivity and alarm testing functionality ensure that the product is serviceability ready. In case of errors, an SR is created automatically, and a service engineer is appointed to fix it.
• Product connectivity is improved.
• The service alarms are forwarded to Avaya for technicians to troubleshoot the product
remotely.
HealthCheck Tool Registration process
HealthCheck Tool’s Registration feature initiates Technical Onboarding that can be divided into three steps. Only the first step has to be completed by the user manually. The other two steps are automated and completed by Avaya backend.
January 2021 HealthCheck Tool Registration Feature Description 11
Note:
For troubleshooting and servicing, Avaya recommends you to complete Step 2: SAL Gateway Administration and Step 3: Connectivity and Alarm Testing at the earliest.
1. An Avaya user initiates the product registration request from the HealthCheck Tool.
2. HealthCheck submits the registration request to Avaya backend where SEID and Alarm ID for the device is generated.
3. HealthCheck portal verifies if the user has opted for SAL Administration and if the provided details are correct. SAL Administration request is then forward to SAL Gateway.
4. HealthCheck portal verifies if Alarm testing is enabled and forwards the request to Avaya backend.
5. HealthCheck Tool sends an email to the user once the request is submitted, and the request is completed with a link of the Status page on the HealthCheck Tool UI.
6. If the connectivity and alarming test fail, a Service Request (SR) with a detailed error message is created.
STEP 0:
Initiating the Registration request (Requires User input)
STEP 1:
SEID and Alarm ID generation (Automated)
STEP 2:
SAL Gateway Administration (Automated and optional)
STEP 3:
Connectivity and
Alarm testing
(Automated and optional)
January 2021 HealthCheck Tool Registration Feature Description 12
Chapter 3. Device registration
Registering a new device
About this task
Use this task to register and onboard a new Avaya device.
Before you begin
Ensure that you have the following:
• An SSO account with a valid user ID and password registered with Avaya to login.
• A Location ID (FL Number) of the device that you want to register.
• The install base of the device that needs to be onboarded must be created in Siebel.
Procedure
1. Log on to the HealthCheck Tool portal OR Use the direct link: https://secureservices.avaya.com/osm-
phs/views/siteHealthDashBoard.xhtml?locationId=0000000000&tab=unregister, where
0000000000 is the Location ID/FL number of the device you want to register.
Note:
If you use the direct link, you can resume this procedure from step 5 directly.
2. On the Home page, click View by site.
January 2021 HealthCheck Tool Registration Feature Description 13
3. On the Search page, enter the Location ID (FL /Sold To number).
4. On the HealthCheck Status page, select the Unregistered Asset tab from the table at the bottom of the page.
January 2021 HealthCheck Tool Registration Feature Description 14
The system displays a list of all the unregistered devices associated with the asset. If the Unregistered Assets for a SECode are spread across different material codes, an expand/collapse icon is displayed. Use the collapse icon to select the material code whose quantity is split.
Note:
If you hover your mouse over the device SECode, the system displays the associated Material code. Similarly, if you hover your mouse over device Material Code, the system displays all the SECodes across which the material code is split.
5. To select the device to register, add the quantity against the device. You can use the Filter Devices option to sort by SECode and SECode Description.
January 2021 HealthCheck Tool Registration Feature Description 15
6. Click Register.
7. Use the material code to verify if all the selected devices are displayed on the Asset registration page. If required, click CHANGE ASSETS to change your selection.
8. (Optional) Type a desired device name that you want to assign to the device in the Regstration Name field.
9. (Optional) For VCM device registration, click ADDITIONAL INFO icon or Expand All button and do the following:
a. Choose to register the device As Main VCM or As Remote VCM. b. For Main VCM, no additional info is required. For Remote VCM, enter Main CM
SEID and MID.
c. Click Validate.
January 2021 HealthCheck Tool Registration Feature Description 16
10. (Optional) For IP Office registration, if the device needs to be configured for SSL/VPN remote access for troubleshooting, click ADDITIONAL INFO icon or Expand All
button and do the following:
a. Select the Select if Access Type is SSL/VPN checkbox. This will disable all the
other SAL Administration fields.
Note:
If the access type SSL/VPN is selected, you will receive the Onboarding.xml file that must be configured with IP Office system to set up an SSL/VPN connection with Avaya.
11. Select SAL ADMINISTRATION if you want to administer your device on SAL Gateway so that the Service engineers can gain remote access to troubleshoot the device.
Note:
We recommend you to opt for SAL Administration as a part of TOB to follow Avaya’s
January 2021 HealthCheck Tool Registration Feature Description 17
connectivity standards.
12. If you check the SAL ADMINISTRATION Checkbox, SAL Gateway field, Device Host Name, and Device IP are enabled.
13. Click the Lookup icon.
14. Select the SEID of the SAL Gateway to administer your device.
• By default, the system displays the SAL Gateway that is associated with the logged in FL no. You can select an active and available SAL Gateway.
• If SAL Gateway is located in a different FL. User can search using FL no. and all the SAL Gateways under that FL are displayed.
• You can use the Search field to search a SAL Gateway if you know the SEID.
15. Click OK.
16. Enter details in the following fields:
• Nickname
• Device IP
• Device Hostname
17. Select the Test Connectivity and Alarming checkbox to enable the automated alarm and connectivity test and ensure that the alarms are reaching Avaya Backend for troubleshooting.
Note:
If you do not opt for SAL Administration and Test Connectivity/Alarming, system displays the following confirmation message:
January 2021 HealthCheck Tool Registration Feature Description 18
18. Click Submit. The system displays a confirmation message along with a link to the TOB portal where you can view the progress and status of your registration request.
The system sends a notification to the SSO user’s email ID along with the status of the registration request and details of the session.
19. Click View from the Detailed Status field in the mail. This link navigates the user to the
Registration Summary page on the HealthCheck Tool.
Viewing the status of your registration request
HealthCheck portal sends an email notification to the user once when the request is submitted and again when the request is completed. This email also contains the current progress of the registration request, details of the devices, and a link to the Registration Summary page of HealthCheck Tool UI.
January 2021 HealthCheck Tool Registration Feature Description 19
To view the registration details, click View from the Detailed Status field. This link navigates the user to the Registration Summary page on the TOB portal.
Icon
Description
Successful
Not applicable
January 2021 HealthCheck Tool Registration Feature Description 20
Failed
Note:
Click on the icon to see the error details (Not applicable for SEID creation status)
In progress
Expand/Collapse – To expand and view the child assets.
`
Technical Onboarding Process
Technical Onboarding comprises:
1. SAL Gateway Administration – After a new device is registered with valid SEID and Alarm ID, it must be added to a SAL Gateway as a Managed element. This is required in case of errors or issues so that Avaya Service engineers receive the alarm and request remote access to your device to troubleshoot them.
2. Connectivity and Alarm Testing – In case of failure or issues with your device and device connectivity, an alarm is generated and sent to Avaya backend. Connectivity and Alarm Testing ensures that the alarm generated by the device reaches the Avaya service team for troubleshooting.
these steps are optional while you register a new device, but Avaya recommends you to complete these steps at the earliest.
If you fail to complete these TOB steps while registering the device, you can still come back and complete the TOB process with the HealthCheck tool.
Administering registered device on SAL Gateway
To administer an already registered device, see Using HealthCheck Tool KB article.
January 2021 HealthCheck Tool Registration Feature Description 21
Connectivity and Alarm Testing for the registered device
To complete the Connectivity and Alarm Test, see Using HealthCheck Tool KB article.
January 2021 HealthCheck Tool Registration Feature Description 22
Chapter 6. Frequently Asked Questions
What should I do if there’s a failure in creating SEIDs?
Trying a new registration for the material code again should help. For more help – use the feedback option from HealthCheck Portal to submit feedback.
The system opens your mailbox and tries to send a new feedback mail to
alarmadmin@avaya.com
What should I do if my device is not administered to SAL or there is a SAL
Administration Failure?
If the SAL Administration Failed for any device, then there is an SR, and the Onboarding operations team works on the same or gets in touch for the same. If there’s no SR and you need help – use the feedback option from HealthCheck Portal to submit feedback.
What should I do if Connectivity/Alarm Testing for my device had failed?
If Connectivity/Alarm Testing fails – it results in an SR for the backend onboarding operations team. The team performs the connectivity/alarm testing and closes the SR appropriately. Where required, the engineer working on SR would reach out to the registered user.
What should I do if I have issues navigating with the HealthCheck UI?
Any new UI related suggestions and issues with navigating UI - use the feedback option from HealthCheck Portal, with details of the issue.
January 2021 HealthCheck Tool Registration Feature Description 23
What should I do if my Material Code/SECode is not showing up in the
Unregistered Assets?
It could be possible that the product is not supported by HealthCheck. Use the feedback option from HealthCheck Portal with details of the Material Code/SECode.
What should I do if the records for my registration are not created as expected?
Use the feedback option from HealthCheck Portal to submit feedback with details of the issue like Material Code and what is the expected output.
What should I do if I want to register my Communication Manager as Remote?
Currently, HealthCheck doesn’t support registering CM as Remote. It is in works and should be available in a later version of the HealthCheck Portal. Meanwhile, the users can go to GRT for the same.
January 2021 HealthCheck Tool Registration Feature Description 24
Chapter 7. Resources
Documentation
See Using HealthCheck Tool KB article and https://www.youtube.com/watch?v=bOmyC23Fha8 for more details on Avaya HealthCheck Tool and the Registration Feature.
Support
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise.
Using the Avaya InSite Knowledge Base
The Avaya InSite Knowledge Base is a web-based search engine that provides:
• Up-to-date troubleshooting procedures and technical tips
• Information about service packs
• Access to customer and technical documentation
• Information about training and certification programs
• Links to other pertinent information
If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without an extra cost. You must have a login account and a valid Sold-To number.
Use the Avaya InSite Knowledge Base for any potential solutions to problems.
1. Go to http://www.avaya.com/support.
2. Log on to the Avaya website with a valid Avaya user ID and password. The system displays the Avaya Support page.
3. Click Support by Product > Product Specific Support.
4. In Enter Product Name, enter the product, and press Enter.
5. Select the product from the list and select a release.
6. Click the Technical Solutions tab to see articles.
7. Select relevant articles.
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