Avaya CPSEE-TSP500 User Manual

Avaya Aura™ Contact Center

CPSEE_TSP500 User Guide

This document is confidential and proprietary to SER Solutions and is not for external use.

NN44400-604

Document status: Standard Document issue: Version 4.0 Document date: 16 July 2010 Product release: Release 6.0 Job function: Administration Type: Technical Publication Language type: English

Copyright

© 2004-7 by SER Solutions, Inc. ("SER"). All rights reserved. This information includes confidential and trade secret information of SER Solutions and may not be distributed or disclosed without the prior written consent of SER Solutions. All information in this document is subject to change without notice and does not represent a commitment on the part of SER Solutions. No part of this publication may be repro-duced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without the written permission of SER Solutions.

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Software License Notice

Version

SER Solutions, Inc., and its logos are trademarks of SER Solutions, Inc. Microsoft and MS-DOS are registered trademarks of Microsoft Corporation. Windows is a

trademark of Microsoft Corporation. Product names mentioned herein are for identification purposes only, and may be trade-

marks and/or registered trademarks of their respective companies. The customer acknowledges that:

• SER Solutions has given no assurance, nor made any repres entations or warranties of any kind with respect to the product, the results of its use, or otherwise.

• SER Solutions makes no warranty regarding the applicable software package, its merchantability or fitness for a particular purpose; and all other warranties, express or implied, are excluded.

Use of CPSEE_TSP500 may be subject to Federal or State laws, administrative rules or regulations, such as, but not limited to, regulations of the Federal Trade Commission regarding telemarketing (collectively “Laws”). SER Solutions assumes no liability and makes no representations that the user's use of the CPSEE_TSP500 complies with any such Laws. The user is advised to consult with legal counsel regarding its compliance with such Laws.

Your license agreement with SER Solutions specifies the permitted and prohibited uses of the product. Any unauthorized duplication or use of SER Solutions software in whole, or in part, in print, or in any other storage and retrieval system, is forbidden.

Version 4.0 September 2007

Contact

SER Solutions, Inc. 45925 Horseshoe Circle Dulles, VA 20166

Technical Support: 800 765 4347

Table of Contents

Chapter 1 Overview ...........................................................................1-1

Introduction to This Guide............................................................................ 1-2

Document Conventions................................................................................ 1-3

Introduction to the CPSEE_TSP500............................................................ 1-4

CPS_TSP500 System and Upgrades.......................................................... 1-5

System Capacity.......................................................................................... 1-6

Slots .............................................................................................................1-6

Type of Cards...............................................................................................1-6

Ports on the Circuit Cards............................................................................1-6

Ratio of Trunk and Station Ports..................................................................1-6

Power...........................................................................................................1-6

Slot Configuration.........................................................................................1-6

The CPS_TSP500 Telephony Cards........................................................... 1-7

TSP System Connections............................................................................ 1-8

Monitor and Keyboard Connections.............................................................1-8

Agent Telephone Connections.....................................................................1-8

Inbound Digital Station.................................................................................1-8

Outbound Digital Station ..............................................................................1-8

Chapter 2 TSP User Procedures....................................................... 2-1

Shutting Down The CPSEE_TSP500 .......................................................... 2-2

Rebooting the CPSEE_TSP500................................................................... 2-3

Starting and Stopping The CPSEE_TSP500............................................... 2-4

Starting The TSP From The menu...............................................................2-4

To Exit the Admin_Terminal.........................................................................2-4

To Stop the CPSEE_TSP500.......................................................................2-4

Auto Booting the TSP................................................................................... 2-5

Activating Auto Booting ............................................................................... 2-5

Disable Auto Booting ...................................................................................2-5

Setting the Time/Date on the TSP ............................................................... 2-6

Chapter 3 Starting/Configuring TSP500 ..........................................3-1

Logging Into TSP ......................................................................................... 3-2

The Main Menu............................................................................................ 3-3

CPSEE_TSP500 User Guide Version 4.0 Contents-1

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Table of Contents

Quit...............................................................................................................3-3

Activating the CPSEE_TSP500....................................................................3-3

Admin Terminal............................................................................................ 3-4

The TSP Configuration Menu....................................................................... 3-5

Accessing the Dialing Rules.........................................................................3-5

Modifying the ISDN Configuration................................................................3-6

Configuring the Syslog...............................................................................3-13

Select System Tools...................................................................................3-14

View the Trunks File...................................................................................3-17

Write Configuration to Archive...................................................................3-19

Chapter 4 Features and Enhancements .........................................4-1

Introduction .................................................................................................. 4-2

Restarting Protocols.................................................................................... 4-3

Graceful Campaign Close............................................................................ 4-4

Integrated Recording Feature ..................................................................... 4-5

Agentless Campaign - Feature ................................................................... 4-6

Transferring a Call off of the TSP.................................................................4-6

Text-To-Speech (TTS) Messages - Feature................................................ 4-7

Caller ID Name - Feature............................................................................. 4-8

Example .......................................................................................................4-8

Collect DTMF Digits - Feature ................................................................... 4-10

Personnel Ring Back - Feature.................................................................. 4-11

Trunk Features and Enhancements........................................................... 4-13

New Trunk Utilization files - Feature ..........................................................4-13

Trunk Bound Alerts Sent to the SysLogger ...............................................4-14

Billing Codes - Feature............................................................................... 4-15

User Data Features and Enhancements.................................................... 4-16

Sending User Data over ISDN - Feature ...................................................4-16

Support for ISDN protocol DMS250 - Feature............................................4-16

New Country - Feature............................................................................... 4-17

Monitoring Features and Enhancements................................................... 4-18

Silent Coaching - Feature...........................................................................4-18

Client Monitoring for Conferences -Enhancement .....................................4-19

Client Monitoring for Outbound Remote Stations-Feature.........................4-19

Restricted Monitors - Enhancement...........................................................4-19

Decibel Level Adjustment - Feature...........................................................4-22

Dialing Features and Enhancements......................................................... 4-23

CPSEE_TSP500 User Guide Version 4.0 Contents 2

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Table of Contents

Unrestricted Manual Dial - Feature ............................................................4-23

Digital Station Dials - Enhancement ..........................................................4-23

Redials of Incompletes - Feature ...............................................................4-23

Answering Machine Enhancements........................................................... 4-25

Detecting Beeps on Answering Machines - Feature..................................4-25

Answering Machine Detection Parameters - Enhancement.......................4-25

New Commands......................................................................................... 4-27

New Dumb Terminal Commands - Feature...............................................4-27

Chapter 5 Admin Terminal Commands............................................5-1

Introduction .................................................................................................. 5-2

List of Commands........................................................................................ 5-3

BUG..............................................................................................................5-3

CALL ............................................................................................................5-4

CAPTURE....................................................................................................5-4

CAPTURE_TNUM........................................................................................5-5

CAPTURE_TRK_AUD .................................................................................5-5

CAUSE.........................................................................................................5-5

CFIG.............................................................................................................5-5

CLOCK.........................................................................................................5-5

CMD.............................................................................................................5-6

CONF...........................................................................................................5-6

CONNS ........................................................................................................5-6

CRATE.........................................................................................................5-7

DIAL .............................................................................................................5-7

DISABLE......................................................................................................5-7

ENABLE.......................................................................................................5-8

FHANG.........................................................................................................5-8

HELP............................................................................................................5-8

HTRUNK (ht) ...............................................................................................5-9

INBOUND (inb).............................................................................................5-9

INSTALL.......................................................................................................5-9

IPSTATS ....................................................................................................5-10

LICENSE (lic).............................................................................................5-11

LINKP.........................................................................................................5-11

LLOOP .......................................................................................................5-11

LOAD..........................................................................................................5-11

LOG............................................................................................................5-12

MUSIC........................................................................................................5-12

OPTIONS (opt)...........................................................................................5-14

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PARK..........................................................................................................5-16

PLAY..........................................................................................................5-16

POISSON ..................................................................................................5-16

PREP..........................................................................................................5-18

QCHECK (qc).............................................................................................5-18

QMSG (qm)................................................................................................5-22

QPORT (qp)...............................................................................................5-23

QUIT...........................................................................................................5-23

RECBITS....................................................................................................5-23

RECSTATE................................................................................................5-25

RECORD (rec) ...........................................................................................5-26

RLOOP.......................................................................................................5-26

SHOOK ......................................................................................................5-26

SHOW (sho)...............................................................................................5-27

SILENCE_DB.............................................................................................5-35

SILENCE_TIME .........................................................................................5-35

SIMCAMP...................................................................................................5-35

SIMIN .........................................................................................................5-35

SLINE ........................................................................................................5-35

SLOTS (sl) .................................................................................................5-36

SPAN..........................................................................................................5-37

SPSTUFF (sp)............................................................................................5-38

SRESET.....................................................................................................5-38

STATUS (st)...............................................................................................5-38

SYSLOG.....................................................................................................5-39

TLINE.........................................................................................................5-40

TONE_TIME...............................................................................................5-41

TPLAY........................................................................................................5-41

TRESET.....................................................................................................5-41

TRSTUFF (tr) .............................................................................................5-41

VERSION...................................................................................................5-42

VOICE_LEAKAGE .....................................................................................5-43

VOICE_LENGTH........................................................................................5-43

VOICE_NOISE...........................................................................................5-44

VOICE_RATIO...........................................................................................5-44

VOICE_TIME..............................................................................................5-44

VPARMS....................................................................................................5-44

Chapter 6 Trunk Spans and Dialing Rules ......................................6-1

Common Directory.......................................................................................6-2

CPSEE_TSP500 User Guide Version 4.0 Contents 4

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trunks.cnf .....................................................................................................6-3

tsp.cnf (Dialing Rules).................................................................................. 6-4

Building Dialing Rules Tutorial..................................................................... 6-5

Key Words of Dialing Rules..........................................................................6-5

Chapter 7 The TSP Configuration Tool............................................7-1

Configuration Tool Overview........................................................................ 7-2

Using the Configuration Tool........................................................................ 7-3

Requirements...............................................................................................7-3

Audience ......................................................................................................7-3

Text Conventions .........................................................................................7-3

Configuration Files.......................................................................................7-4

NMS Directory Structure ..............................................................................7-4

TSP Configuration Directory Structure.........................................................7-5

Trunk Protocol Selection and Storage Information ......................................7-6

Line Codes................................................................................................... 7-7

Framing Types .............................................................................................7-7

Card Type Selection.....................................................................................7-8

Configuring the System................................................................................ 7-9

Accessing Configuration Tool.......................................................................7-9

Configurator Menu........................................................................................7-9

Edit/View Configuration..............................................................................7-14

Sample T1 Configuration Initialization........................................................ 7-22

Trunk Information.......................................................................................7-22

Station Information.....................................................................................7-23

Encore and Conferencing Information........................................................7-24

Sample T1 Configuration Modification....................................................... 7-28

Sample E1 Configuration Initialization ....................................................... 7-34

Trunk Information.......................................................................................7-35

Station Information.....................................................................................7-35

Chapter 8 TSPLogger........................................................................ 8-1

Overview......................................................................................................8-2

TspLogger ...................................................................................................8-2

Rlogger ........................................................................................................ 8-2

Description...................................................................................................8-3

Configuration................................................................................................ 8-4

Example: ......................................................................................................8-4

SYSLOG Viewers ........................................................................................8-6

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TSP Control..................................................................................................8-7

Notes............................................................................................................8-7

Events.......................................................................................................... 8-9

TspRelay....................................................................................................8-12

Supported Key Words................................................................................8-12

Starting the TspRelay.................................................................................8-12

Errors..........................................................................................................8-13

RLOGGER .................................................................................................8-13

Chapter 9 Intrusion Tone ..................................................................9-1

Overview:.....................................................................................................9-2

Implementing Intrusion Tone........................................................................ 9-3

Using Intrusion Tone....................................................................................9-4

Example: ......................................................................................................9-4

Chapter 10 TSP Lights.....................................................................10-1

The TSP Light Display ............................................................................... 10-2

Chapter 11 Accessing Text-To-Speech .........................................11-1

Accessing Text-To-Speech Messages .................................................... 11-2

Example: ....................................................................................................11-2

Mounting the External Drive ...................................................................... 11-3

Chapter 12 Integrated Recording................................................... 12-5

Introduction ................................................................................................ 12-6

Components of Integrated Recording........................................................ 12-7

RAM Disk ...................................................................................................12-7

Recording Server .....................................................................................12-7

Disk Monitor Daemon.................................................................................12-8

Recording Resource Manager ...................................................................12-8

Integrated Recording Operation............................................................... 12-10

Appendix A Troubleshooting............................................................A-1

Common Questions .....................................................................................A-2

Common Questions on Caller ID.................................................................A-3

CPSEE_TSP500 Hard Drive Diagnostic......................................................A-4

Instructions..................................................................................................A-4

Enhanced Logging for Socket Connections.................................................A-5

Index....................................................................................................... 1

CPSEE_TSP500 User Guide Version 4.0 Contents 6

This document is confidential and proprietary to SER Solutions and is not for external use.

Chapter 1 Overview

This chapter provides an overview of this document, document conventions, and CPSEE_TSP500. It contains the following sections:

• Introduction to This Guide

• Document Conventions

• Introduction to the CPSEE_TSP500

• CPS_TSP500 System and Upgrades

•System Capacity

• The CPS_TSP500 Telephony Cards

• TSP System Connections

CPSEE_TSP500 User Guide Version 4.0 Page 1-1

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Chapter 1 Overview

Introduction to This Guide

The CPSEE_TSP500™ User Guide is intended for use by SER Solutions support personnel and administrators. It describes the various menu options, and how to navigate through the menus. It also includes terminal commands and configuration information.

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Document Conventions

This guide uses the following conventions.

Any screen fields, buttons, tabs, or other controls that you can manipulate are printed in bold type. Keys that you press on the keyboard are also printed in bold type. For example:

Press the Exit button.

Press the Enter key.

Keyboard keys that you must press simultaneously are printed in bold type and separated by a hyphen (-). For example:

Press Ctrl - C.

Instructions that require you to use the menu bar start with the menu name in bold type, followed by a right arrow (>), followed by the menu option in bold type. For example:

Chapter 1 Overview

Select File>Exit.

Special notes, references to other sections in the guide, cautions, and warnings are marked by an icon and located in the left margin. These icons are illustrated and explained in below.

Table 1-1: Guide Icons

Icon Description

Note — important information you must be aware of to use the system successfully.

See also — a reference to information elsewhere in the guide that is relevant to this topic or procedure.

Caution — a recommendation that

you perform or avoid particular actions to ensure smooth operation of the system.

Warning — an indication that a signif-

icant problem with the system or contact cEnter operations may be possible under certain circumstances.

CPSEE_TSP500 User Guide Version 4.0 Page 1-3

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Chapter 1 Overview

Introduction to the CPSEE_TSP500

The CPSEE_TSP500 Call Processing System combines predictive dialing with voice recognition techniques and information processing. The CPSEE_TSP500 currently supports 1152 ports domestically and 1200 ports internationally, and can be delivered in various configurations

The TSP 500 can support multiple inbound and outbound campaigns up to ninety-six in total, depending on the adjunct, the actual usable number may be less. Currently CPSEE_TSP500 supports forty campaigns and Gateway can support up to sixty campaigns.

The CPSEE_TSP500 distinguishes between busy signals, ring no answers, number unobtainable tones, fax/modems, disconnects, hu man voice, and recorded announcements (answering machines).

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CPS_TSP500 System and Upgrades

CPS_TSP500 consists of three major components including the CPS_TSP500 Application software, NMS drivers and the TSP500 Configuration Tool. This version operates on Red Hat Enterprise Linux Version 3 only.

TSP500 Systems being upgraded from version CPS_TSP500.02 or earlier will require a pre-loaded processor card which includes Red Hat Enterprise Linux Version 3, NMS NA2004-1, and CPS_TSP500.03.000 or later.

All TSP500 systems configurations should be rebuilt using the TSP Configuration Tool to insure that all new capabilities are being utilized to the fullest.

Chapter 1 Overview

CPSEE_TSP500 User Guide Version 4.0 Page 1-5

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Chapter 1 Overview

System Capacity

The CPS_TSP500 System uses telephony cards, supplied by NMS (Natural Micro Systems), for domestic and international configurations. There are several factors involved in determining a system’s capacity.

Slots

There are up to six cPCI slots available for configuring the CPS_TSP500 System.

Type of Cards

Different combinations of telephony cards determine the TSP System’s capacity.

Ports on the Circuit Cards

The NMS T1/E1 Card provides eight or sixteen T1/E1 spans per card, so system capacity can vary greatly depending on the number of ports per card. The T1 configuration can have from 192 to 384 ports per card and the E1 configuration can have from 240 to 480 ports per card.

Ratio of Trunk and Station Ports

The TSP is configured to maintain close to a three to one (3:1) ratio between trunks and stations. Standard systems are configured with a (2:1) trunk to station ratio.

Power

Each card requires one or more DC Voltages provided by the redundant power supplies. Various configurations are selected so that the total power on each output of the power supplies remains below the maximum output.

Slot Configuration

The system cards are installed in the cPCI slots. The T1 or E1 cards are installed in the first available slots starting from the bottom, above the CPUCard.

The current maximum Agent configuration allows for 768 channels for dialing and 384 channels for agents for T1, (810 + 390 channels for E1).

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The CPS_TSP500 Telephony Cards

Standard telephony cards for the CPS_TSP500 include three models.

Table 1-2: TSP500 Telephony Cards

Chapter 1 Overview

Model Name Description T1Systems

CG 6500C-0L/8TE: 8 Trunk T1/E1 card, 32 DSP

CG 6500C/64-0L/8TE: 8Trunk T1/E1 card, 64 DSP

CG 6500C/64-0L/16TE: 16 Trunk T1/E1 card, 64 DSP

Note:

It is important to understand that even though each of the standard Telephony cards used in the CPS_TSP500 has the ability to interface to either a T1 or E1 Network, it is not possible to mix T1 and E1 Network circuits in the same CPS_TSP500 system. All Telephony cards must all be either T1 or E1.

Systems

X X

Cores.

CPSEE_TSP500 User Guide Version 4.0 Page 1-7

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Chapter 1 Overview

TSP System Connections

Monitor and Keyboard Connections

Connect a standard 102 key PC keyboard to the connector on the rear of the CPU Card. Connect a standard VGA monitor to the 15-pin D style connector on the rear of the CPU Card.

Agent Telephone Connections

There are various methods to connect agent phones to the TSP. The CPS_TSP500 does not have an integrated analog interface. All agent connections are made using a T1/E1 interface. This means that all agent connections are considered to be Digital Stations. These can be Inbound Digital Stations or Outbound Digital Stations.

Inbound Digital Station

A Digital Station Interface where the agent creates a connection to the TSP by seizing a specific channel on the T1/E1 interface. This method is transparent to the adjunct and appears to the adjunct as a fixed station. The seizure can be initiated from a variety of telephony devices, such as:

• Channel Banks

•PBXs

• VOIP gateways

• PSTN

Outbound Digital Station

A Digital Station where the adjunct launches a dial to a specific telephone number. The dialed number could be to an extension on a PBX, an extension in a VOIP network, or a telephone number in the PSTN. The dial launched to the Outbound Digital Station is a classified dial. That is, voice detection or Answer Supervision is used to determine when the call has connected to the agent.

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Chapter 2 TSP User Procedures

This section includes the following:

• Shutting Down The CPSEE_TSP500

• Rebooting the CPSEE_TSP500

• Starting and Stopping The CPSEE_TSP500

• Auto Booting the TSP

• Setting the Time/Date on the TSP

CPSEE_TSP500 User Guide Version 4.0 Page 2-1

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Chapter 2 TSP User Procedures

Shutting Down The CPSEE_TSP500

To shutdown and Power Off the TSP do the following:

1. Log into “tspshutdown” (password is “tspshutdown”)

2. Answer “y” to the question to Shutdown. This will cause the Processor Board in the TSP to shutdown.

3. When the screen goes blank, you can power down the TSP.

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Rebooting the CPSEE_TSP500

To instruct the CPSEE_TSP500 to reboot and restart Linux do the following:

1. Login to “tspreboot” ( password is “tspreboot”)

2. Answer “y” to the questions to reboot. If configured for “Auto Start”, the CPSEE_TSP500 application should automatically start when powered-up or rebooted. The following will explain how to start and stop the TSP manually without rebooting:

Chapter 2 TSP User Procedures

CPSEE_TSP500 User Guide Version 4.0 Page 2-3

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Chapter 2 TSP User Procedures

Starting and Stopping The CPSEE_TSP500

Starting The TSP From The menu

From the TSP User Interface,

1. Select “Admin_Terminal”

2. If TSP was just started – give it time to initialize before using the TSP. (around 1 minute)

To Exit the Admin_Terminal

From the TSP500 Admin terminal,

Type quit.

To Stop the CPSEE_TSP500

From the TSP500 Admin terminal

1. Select the “AdminTerminal”

2. Type “stoptsp”

3. Answer “yes” to the question: “Are you sure you want to shutdown the T. S. P.?”

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Auto Booting the TSP

The TSP can be started using the pick and choose menu system of the TSP. However, it may be more useful to have the TSP auto start when LINUX is restarted, and automatically shutdown when LINUX is shutdown.

The following will explain how to configure the TSP for auto startup and shutdown.

Activating Auto Booting

1. Login into root.

2. Enter cd /etc/rc.d/rc3.d

3. Enter ln –s ../init.d/cpstsp S99xtsp

4. Enter ln –s ../init.d/cpstsp K99xtsp

Disable Auto Booting

1. Login to “root”

2. Enter cd /etc/rc.d/rc3.d

3. Enter rm –i S99xtsp

4. Enter rm –i K99xtsp

Chapter 2 TSP User Procedures

CPSEE_TSP500 User Guide Version 4.0 Page 2-5

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Chapter 2 TSP User Procedures

Setting the Time/Date on the TSP

Using “date” to set the time while the TSP is running is dangerous. It could ruin system files and interfere with the dialing algorithms.

The best way to set the time and date is:

1. Stop the TSP application (“stoptsp” using the Admin Terminal).

2. Use timeconfig to select the time zone. Also select the GMT flag.

3. Use hwclock to set the local time of the TSP in the hardware clock.

Example:

hwclock --set --date="2/20/03 18:24:00" --utc

(note - those are double dashes)

4. Use hwclock to update the system clock: hwclock --hctosys

5. Reboot the TSP. On a reboot, the system time will be taken from the hardware clock.

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Chapter 3 Starting/Configuring TSP500

This section includes the following:

• Logging Into TSP

• The Main Menu

• The TSP Configuration Menu

CPSEE_TSP500 User Guide Version 4.0 Page 3-1

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Chapter 3 Starting/Configuring TSP500

Logging Into TSP

The TSP application is protected by a login and password. Y ou can access the application by either performing a Telnet to the session or by access a console. To login to TSP, enter the following:

Press Enter. The CPSEE - TSP copyright and Main Menu appears.

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The Main Menu

Chapter 3 Starting/Configuring TSP500

The Main Menu has the following options:

•Quit

• Activate_TSP

• Admin_Terminal

• Configuration

• Simulated_TSP

•Unix_Shell

Figure 3-1. The Main Menu.

Quit

The state of the TSP is not effected. If it was running, it will still be running after you “Quit” the User Interface

Note:

Activating the CPSEE_TSP500

Selecting the Zero (0) key will exit the TSP application and close the Linux Session.

To start the TSP, do the following:

1. Select Activate_TSP. If the TSP is already running, the message TSP Already Running... displays. Otherwise, the TSP will be launched as a background process, and the message TSP Started displays.

2. Press Enter to return to the TSP Main Menu.

If for some reason the TSP fails to start, the tsp.log file located in /usr/home/ cpstsp/cps01/log should be examined to determine the cause of the failure.

CPSEE_TSP500 User Guide Version 4.0 Page 3-3

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Chapter 3 Starting/Configuring TSP500

Admin Terminal

Once the TSP is running, you can access the Admin Terminal (dumb terminal) by selecting the Admin_Terminal item in the menu. You can also access the Admin Terminal using the Linux login dumb1.

The Admin_Terminal selection from the TSP menu system has options to control the TSP. The following are some key pieces of information regarding the Admin_Terminal:

1. Customer Support can use the Admin_Terminal command stoptsp to shutdown the TSP application remotely. You can select Activate_TSP to to restart the TSP.

2. The Admin_T e rminal command quit is used to disconnect the Admin_Terminal from the TSP. You must then press Enter twice to finish the disconnection process. You will return to the TSP Main Menu.

3. Immediately after starting the TSP application and entering into the Admin_Terminal, you will see “Enter Command.” After entering a command, it may take one to two minutes for the full application to start before you receive a response from the terminal. This is normal.

4. See TSP500 Admin Terminal Commands in “Features and Enhance- ments” on page 4-1 of this document.

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The TSP Configuration Menu

The TSP Configuration Menu has selections for each TSP500 configuration file. Pressing Esc will bring you back to the Main menu.

Figure 3-2. The Configuration Menu.

Chapter 3 Starting/Configuring TSP500

Accessing the Dialing Rules

“Key Words of Dialing Rules” on page 6-5 for a detail description of the fields in this file.

Modifying the ISDN Configuration

Figure 3-4. Modify Configuration menu for ISDN.

Overview

The ISDN Configuration tool permits the configuration of each ISDN span. The tool can either configure each span separately or all spans at once when there is no distinction between the spans.

Upon entering the ISDN Configurator three options are displayed: Edit, View and Help.

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Chapter 3 Starting/Configuring TSP500

Ta ble 3-2: ISDN Options.

Option Description

Edit: The Edit option will ask which span is being edited.

Enter the span number to be changed or "ALL" to indicate the changes affect all spans. The next screen displays the configuration items available and the current definitions. If editing one span, the current definitions apply to only that span. If editing ALL spans, the definitions either apply to all spans or the default value is being displayed. If the default value is being displayed, at le ast on e span has a different value for this configuration item. The default value is indicated by an asterisk (*) before the definition name. Once a configuration item is selected to be changed by either entering the configuration item number or the name, another screen is displayed listing the options available for this configuration item or a prompt requesting the text string be entered. By entering the number of the option selected (or the name) or the text string followed by the enter key will return you to the Configuration item screen. Enter "q" at any time will return you to the previous menu. Upon entering "q" at the span prompt you will be prompted if you would like to save any the changes made. Replay "yes" or "no".

View: The View option allows you to view the current set-

tings for an individual spa n or all spans. If all sp ans is selected you will be shown one screen for each span and entering "q" at a prompt will return you to the main menu.

Help: The Help option displays this user information from

his section file.

Quit: The Quit option exits you from the ISDN Configura-

tion tool.

Editing the ISDN Configuration

To use the ISDN configuration tool you must first select the trunk spans that you want to configure. The example below used “ALL” as the range of trunks.

Figure 3-5. Selecting the ISDN Span to Configure.

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Chapter 3 Starting/Configuring TSP500

The ISDN Configuration has two different types of configuration variables:

• Static configurations that can changed but will not take effect to after a system reboot

• Dynamic configurations that can be modified and dynamically loaded.

The ISDN configuration consists of fourteen screens of configurations. It must be stated that some of these configuration screens must never be changed without direct approval from SER Engineering.

An asterisk ( *) next to a line item indicates that one or more spans are configured differently than the rest.

Note:

Figure 3-6. Editing the ISDN Configurations.

In Figure 3-6, the “L” indicates that that item can be dynamically loaded without rebooting the system. All of the configuration parameters that contain “origination,” “destination,” “facility,” and “Calling” are dynamic. Configurations for “signaling,” “transfer,” and “user” are static.

Subscreens of the ISDN Configurations

Figure 3-7. ISDN Configuration: Transfer Capability.

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This document is confidential and proprietary to SER Solutions and is not for external use.

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