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CPSEE_TSP500
User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
NN44400-604
Document status: Standard
Document issue: Version 4.0
Document date: 16 July 2010
Product release: Release 6.0
Job function: Administration
Type: Technical Publication
Language type: English
Copyright
© 2004-7 by SER Solutions, Inc. ("SER"). All rights reserved. This information includes confidential and trade secret information of SER Solutions and may not be distributed or disclosed without the prior written consent of SER Solutions. All information in this document is
subject to change without notice and does not represent a commitment on the part of SER
Solutions. No part of this publication may be repro-duced, transmitted, transcribed, stored in
a retrieval system, or translated into any language in any form by any means without the written permission of SER Solutions.
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• SER Solutions has given no assurance, nor made any repres entations or warranties of
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• SER Solutions makes no warranty regarding the applicable software package, its merchantability or fitness for a particular purpose; and all other warranties, express or implied,
are excluded.
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telemarketing (collectively “Laws”). SER Solutions assumes no liability and makes no representations that the user's use of the CPSEE_TSP500 complies with any such Laws. The
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Version 4.0
September 2007
Contact
SER Solutions, Inc.
45925 Horseshoe Circle
Dulles, VA 20166
Technical Support: 800 765 4347
Table of Contents
Table of Contents
Chapter 1 Overview ...........................................................................1-1
Introduction to This Guide............................................................................ 1-2
Document Conventions................................................................................ 1-3
Introduction to the CPSEE_TSP500............................................................ 1-4
CPS_TSP500 System and Upgrades.......................................................... 1-5
System Capacity.......................................................................................... 1-6
Slots .............................................................................................................1-6
Type of Cards...............................................................................................1-6
Ports on the Circuit Cards............................................................................1-6
Ratio of Trunk and Station Ports..................................................................1-6
Power...........................................................................................................1-6
Slot Configuration.........................................................................................1-6
The CPS_TSP500 Telephony Cards........................................................... 1-7
TSP System Connections............................................................................ 1-8
Monitor and Keyboard Connections.............................................................1-8
Agent Telephone Connections.....................................................................1-8
Inbound Digital Station.................................................................................1-8
Outbound Digital Station ..............................................................................1-8
Chapter 2 TSP User Procedures....................................................... 2-1
Shutting Down The CPSEE_TSP500 .......................................................... 2-2
Rebooting the CPSEE_TSP500................................................................... 2-3
Starting and Stopping The CPSEE_TSP500............................................... 2-4
Starting The TSP From The menu...............................................................2-4
To Exit the Admin_Terminal.........................................................................2-4
To Stop the CPSEE_TSP500.......................................................................2-4
Auto Booting the TSP................................................................................... 2-5
Activating Auto Booting ............................................................................... 2-5
Disable Auto Booting ...................................................................................2-5
Setting the Time/Date on the TSP ............................................................... 2-6
Chapter 3 Starting/Configuring TSP500 ..........................................3-1
Logging Into TSP ......................................................................................... 3-2
The Main Menu............................................................................................ 3-3
CPSEE_TSP500 User Guide Version 4.0 Contents-1
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Table of Contents
Quit...............................................................................................................3-3
Activating the CPSEE_TSP500....................................................................3-3
Admin Terminal............................................................................................ 3-4
The TSP Configuration Menu....................................................................... 3-5
Accessing the Dialing Rules.........................................................................3-5
Modifying the ISDN Configuration................................................................3-6
Configuring the Syslog...............................................................................3-13
Select System Tools...................................................................................3-14
View the Trunks File...................................................................................3-17
Write Configuration to Archive...................................................................3-19
Chapter 4 Features and Enhancements .........................................4-1
Introduction .................................................................................................. 4-2
Restarting Protocols.................................................................................... 4-3
Graceful Campaign Close............................................................................ 4-4
Integrated Recording Feature ..................................................................... 4-5
Agentless Campaign - Feature ................................................................... 4-6
Transferring a Call off of the TSP.................................................................4-6
Text-To-Speech (TTS) Messages - Feature................................................ 4-7
Caller ID Name - Feature............................................................................. 4-8
Example .......................................................................................................4-8
Example .......................................................................................................4-8
Collect DTMF Digits - Feature ................................................................... 4-10
Personnel Ring Back - Feature.................................................................. 4-11
Trunk Features and Enhancements........................................................... 4-13
New Trunk Utilization files - Feature ..........................................................4-13
Trunk Bound Alerts Sent to the SysLogger ...............................................4-14
Billing Codes - Feature............................................................................... 4-15
User Data Features and Enhancements.................................................... 4-16
Sending User Data over ISDN - Feature ...................................................4-16
Support for ISDN protocol DMS250 - Feature............................................4-16
New Country - Feature............................................................................... 4-17
Monitoring Features and Enhancements................................................... 4-18
Silent Coaching - Feature...........................................................................4-18
Client Monitoring for Conferences -Enhancement .....................................4-19
Client Monitoring for Outbound Remote Stations-Feature.........................4-19
Restricted Monitors - Enhancement...........................................................4-19
Decibel Level Adjustment - Feature...........................................................4-22
Dialing Features and Enhancements......................................................... 4-23
CPSEE_TSP500 User Guide Version 4.0 Contents 2
This document is confidential and proprietary to SER Solutions and is not for external use.
Table of Contents
Unrestricted Manual Dial - Feature ............................................................4-23
Digital Station Dials - Enhancement ..........................................................4-23
Redials of Incompletes - Feature ...............................................................4-23
Answering Machine Enhancements........................................................... 4-25
Detecting Beeps on Answering Machines - Feature..................................4-25
Answering Machine Detection Parameters - Enhancement.......................4-25
New Commands......................................................................................... 4-27
New Dumb Terminal Commands - Feature...............................................4-27
Chapter 5 Admin Terminal Commands............................................5-1
Introduction .................................................................................................. 5-2
List of Commands........................................................................................ 5-3
BUG..............................................................................................................5-3
CALL ............................................................................................................5-4
CAPTURE....................................................................................................5-4
CAPTURE_TNUM........................................................................................5-5
CAPTURE_TRK_AUD .................................................................................5-5
CAUSE.........................................................................................................5-5
CFIG.............................................................................................................5-5
CLOCK.........................................................................................................5-5
CMD.............................................................................................................5-6
CONF...........................................................................................................5-6
CONNS ........................................................................................................5-6
CRATE.........................................................................................................5-7
DIAL .............................................................................................................5-7
DISABLE......................................................................................................5-7
ENABLE.......................................................................................................5-8
FHANG.........................................................................................................5-8
HELP............................................................................................................5-8
HTRUNK (ht) ...............................................................................................5-9
INBOUND (inb).............................................................................................5-9
INSTALL.......................................................................................................5-9
IPSTATS ....................................................................................................5-10
LICENSE (lic).............................................................................................5-11
LINKP.........................................................................................................5-11
LLOOP .......................................................................................................5-11
LOAD..........................................................................................................5-11
LOG............................................................................................................5-12
MUSIC........................................................................................................5-12
OPTIONS (opt)...........................................................................................5-14
CPSEE_TSP500 User Guide Version 4.0 Contents-3
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Table of Contents
PARK..........................................................................................................5-16
PLAY..........................................................................................................5-16
POISSON ..................................................................................................5-16
PREP..........................................................................................................5-18
QCHECK (qc).............................................................................................5-18
QMSG (qm)................................................................................................5-22
QPORT (qp)...............................................................................................5-23
QUIT...........................................................................................................5-23
RECBITS....................................................................................................5-23
RECSTATE................................................................................................5-25
RECORD (rec) ...........................................................................................5-26
RLOOP.......................................................................................................5-26
SHOOK ......................................................................................................5-26
SHOW (sho)...............................................................................................5-27
SILENCE_DB.............................................................................................5-35
SILENCE_TIME .........................................................................................5-35
SIMCAMP...................................................................................................5-35
SIMIN .........................................................................................................5-35
SLINE ........................................................................................................5-35
SLOTS (sl) .................................................................................................5-36
SPAN..........................................................................................................5-37
SPSTUFF (sp)............................................................................................5-38
SRESET.....................................................................................................5-38
STATUS (st)...............................................................................................5-38
SYSLOG.....................................................................................................5-39
TLINE.........................................................................................................5-40
TONE_TIME...............................................................................................5-41
TPLAY........................................................................................................5-41
TRESET.....................................................................................................5-41
TRSTUFF (tr) .............................................................................................5-41
VERSION...................................................................................................5-42
VOICE_LEAKAGE .....................................................................................5-43
VOICE_LENGTH........................................................................................5-43
VOICE_NOISE...........................................................................................5-44
VOICE_RATIO...........................................................................................5-44
VOICE_TIME..............................................................................................5-44
VPARMS....................................................................................................5-44
Chapter 6 Trunk Spans and Dialing Rules ......................................6-1
Common Directory.......................................................................................6-2
CPSEE_TSP500 User Guide Version 4.0 Contents 4
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Table of Contents
trunks.cnf .....................................................................................................6-3
tsp.cnf (Dialing Rules).................................................................................. 6-4
Building Dialing Rules Tutorial..................................................................... 6-5
Key Words of Dialing Rules..........................................................................6-5
Chapter 7 The TSP Configuration Tool............................................7-1
Configuration Tool Overview........................................................................ 7-2
Using the Configuration Tool........................................................................ 7-3
Requirements...............................................................................................7-3
Audience ......................................................................................................7-3
Text Conventions .........................................................................................7-3
Configuration Files.......................................................................................7-4
NMS Directory Structure ..............................................................................7-4
TSP Configuration Directory Structure.........................................................7-5
Trunk Protocol Selection and Storage Information ......................................7-6
Line Codes................................................................................................... 7-7
Framing Types .............................................................................................7-7
Card Type Selection.....................................................................................7-8
Configuring the System................................................................................ 7-9
Accessing Configuration Tool.......................................................................7-9
Configurator Menu........................................................................................7-9
Edit/View Configuration..............................................................................7-14
Sample T1 Configuration Initialization........................................................ 7-22
Trunk Information.......................................................................................7-22
Station Information.....................................................................................7-23
Encore and Conferencing Information........................................................7-24
Sample T1 Configuration Modification....................................................... 7-28
Sample E1 Configuration Initialization ....................................................... 7-34
Trunk Information.......................................................................................7-35
Station Information.....................................................................................7-35
Chapter 8 TSPLogger........................................................................ 8-1
Overview......................................................................................................8-2
TspLogger ...................................................................................................8-2
Rlogger ........................................................................................................ 8-2
Description...................................................................................................8-3
Configuration................................................................................................ 8-4
Example: ......................................................................................................8-4
SYSLOG Viewers ........................................................................................8-6
CPSEE_TSP500 User Guide Version 4.0 Contents-5
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Table of Contents
TSP Control..................................................................................................8-7
Notes............................................................................................................8-7
Events.......................................................................................................... 8-9
TspRelay....................................................................................................8-12
Supported Key Words................................................................................8-12
Starting the TspRelay.................................................................................8-12
Errors..........................................................................................................8-13
RLOGGER .................................................................................................8-13
Chapter 9 Intrusion Tone ..................................................................9-1
Overview:.....................................................................................................9-2
Implementing Intrusion Tone........................................................................ 9-3
Using Intrusion Tone....................................................................................9-4
Example: ......................................................................................................9-4
Chapter 10 TSP Lights.....................................................................10-1
The TSP Light Display ............................................................................... 10-2
Chapter 11 Accessing Text-To-Speech .........................................11-1
Accessing Text-To-Speech Messages .................................................... 11-2
Example: ....................................................................................................11-2
Mounting the External Drive ...................................................................... 11-3
Chapter 12 Integrated Recording................................................... 12-5
Introduction ................................................................................................ 12-6
Components of Integrated Recording........................................................ 12-7
RAM Disk ...................................................................................................12-7
Recording Server .....................................................................................12-7
Disk Monitor Daemon.................................................................................12-8
Recording Resource Manager ...................................................................12-8
Integrated Recording Operation............................................................... 12-10
Appendix A Troubleshooting............................................................A-1
Common Questions .....................................................................................A-2
Common Questions on Caller ID.................................................................A-3
CPSEE_TSP500 Hard Drive Diagnostic......................................................A-4
Instructions..................................................................................................A-4
Enhanced Logging for Socket Connections.................................................A-5
Index....................................................................................................... 1
CPSEE_TSP500 User Guide Version 4.0 Contents 6
This document is confidential and proprietary to SER Solutions and is not for external use.
Chapter 1 Overview
This chapter provides an overview of this document, document conventions, and
CPSEE_TSP500. It contains the following sections:
• Introduction to This Guide
• Document Conventions
• Introduction to the CPSEE_TSP500
• CPS_TSP500 System and Upgrades
•System Capacity
• The CPS_TSP500 Telephony Cards
• TSP System Connections
CPSEE_TSP500 User Guide Version 4.0 Page 1-1
This document is confidential and proprietary to SER Solutions and is not for external use.
Chapter 1 Overview
Introduction to This Guide
The CPSEE_TSP500™ User Guide is intended for use by SER Solutions
support personnel and administrators. It describes the various menu options,
and how to navigate through the menus. It also includes terminal commands
and configuration information.
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This document is confidential and proprietary to SER Solutions and is not for external use.
Document Conventions
This guide uses the following conventions.
Any screen fields, buttons, tabs, or other controls that you can manipulate are
printed in bold type. Keys that you press on the keyboard are also printed in
bold type. For example:
Press the Exit button.
Press the Enter key.
Keyboard keys that you must press simultaneously are printed in bold type
and separated by a hyphen (-). For example:
Press Ctrl - C.
Instructions that require you to use the menu bar start with the menu name in
bold type, followed by a right arrow (>), followed by the menu option in bold
type. For example:
Chapter 1 Overview
Select File>Exit.
Special notes, references to other sections in the guide, cautions, and warnings are marked by an icon and located in the left margin. These icons are
illustrated and explained in below.
Table 1-1: Guide Icons
Icon Description
Note — important information you
must be aware of to use the system
successfully.
See also — a reference to information
elsewhere in the guide that is relevant
to this topic or procedure.
Caution — a recommendation that
you perform or avoid particular
actions to ensure smooth operation of
the system.
Warning — an indication that a signif-
icant problem with the system or contact cEnter operations may be
possible under certain circumstances.
CPSEE_TSP500 User Guide Version 4.0 Page 1-3
This document is confidential and proprietary to SER Solutions and is not for external use.
Chapter 1 Overview
Introduction to the CPSEE_TSP500
The CPSEE_TSP500 Call Processing System combines predictive dialing
with voice recognition techniques and information processing. The
CPSEE_TSP500 currently supports 1152 ports domestically and 1200 ports
internationally, and can be delivered in various configurations
The TSP 500 can support multiple inbound and outbound campaigns up to
ninety-six in total, depending on the adjunct, the actual usable number may be
less. Currently CPSEE_TSP500 supports forty campaigns and Gateway can
support up to sixty campaigns.
The CPSEE_TSP500 distinguishes between busy signals, ring no answers,
number unobtainable tones, fax/modems, disconnects, hu man voice, and
recorded announcements (answering machines).
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CPS_TSP500 System and Upgrades
CPS_TSP500 consists of three major components including the CPS_TSP500
Application software, NMS drivers and the TSP500 Configuration Tool. This
version operates on Red Hat Enterprise Linux Version 3 only.
TSP500 Systems being upgraded from version CPS_TSP500.02 or earlier
will require a pre-loaded processor card which includes Red Hat Enterprise
Linux Version 3, NMS NA2004-1, and CPS_TSP500.03.000 or later.
All TSP500 systems configurations should be rebuilt using the TSP Configuration Tool to insure that all new capabilities are being utilized to the fullest.
Chapter 1 Overview
CPSEE_TSP500 User Guide Version 4.0 Page 1-5
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Chapter 1 Overview
System Capacity
The CPS_TSP500 System uses telephony cards, supplied by NMS (Natural
Micro Systems), for domestic and international configurations. There are several factors involved in determining a system’s capacity.
Slots
There are up to six cPCI slots available for configuring the CPS_TSP500 System.
Type of Cards
Different combinations of telephony cards determine the TSP System’s
capacity.
Ports on the Circuit Cards
The NMS T1/E1 Card provides eight or sixteen T1/E1 spans per card, so system capacity can vary greatly depending on the number of ports per card. The
T1 configuration can have from 192 to 384 ports per card and the E1 configuration can have from 240 to 480 ports per card.
Ratio of Trunk and Station Ports
The TSP is configured to maintain close to a three to one (3:1) ratio between
trunks and stations. Standard systems are configured with a (2:1) trunk to station ratio.
Power
Each card requires one or more DC Voltages provided by the redundant
power supplies. Various configurations are selected so that the total power on
each output of the power supplies remains below the maximum output.
Slot Configuration
The system cards are installed in the cPCI slots. The T1 or E1 cards are
installed in the first available slots starting from the bottom, above the CPUCard.
The current maximum Agent configuration allows for 768 channels for dialing and 384 channels for agents for T1, (810 + 390 channels for E1).
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The CPS_TSP500 Telephony Cards
Standard telephony cards for the CPS_TSP500 include three models.
Table 1-2: TSP500 Telephony Cards
Chapter 1 Overview
Model Name Description T1Systems
CG 6500C-0L/8TE: 8 Trunk T1/E1 card, 32 DSP
CG 6500C/64-0L/8TE: 8Trunk T1/E1 card, 64 DSP
CG 6500C/64-0L/16TE: 16 Trunk T1/E1 card, 64 DSP
Note:
It is important to understand
that even though each of the
standard Telephony cards
used in the CPS_TSP500
has the ability to interface to
either a T1 or E1 Network, it
is not possible to mix T1 and
E1 Network circuits in the
same CPS_TSP500 system.
All Telephony cards must all
be either T1 or E1.
E1
Systems
X X
Cores.
X
Cores.
X
Cores.
CPSEE_TSP500 User Guide Version 4.0 Page 1-7
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Chapter 1 Overview
TSP System Connections
Monitor and Keyboard Connections
Connect a standard 102 key PC keyboard to the connector on the rear of the
CPU Card. Connect a standard VGA monitor to the 15-pin D style connector
on the rear of the CPU Card.
Agent Telephone Connections
There are various methods to connect agent phones to the TSP. The
CPS_TSP500 does not have an integrated analog interface. All agent connections are made using a T1/E1 interface. This means that all agent connections
are considered to be Digital Stations. These can be Inbound Digital Stations
or Outbound Digital Stations.
Inbound Digital Station
A Digital Station Interface where the agent creates a connection to the TSP by
seizing a specific channel on the T1/E1 interface. This method is transparent
to the adjunct and appears to the adjunct as a fixed station. The seizure can be
initiated from a variety of telephony devices, such as:
• Channel Banks
•PBXs
• VOIP gateways
• PSTN
Outbound Digital Station
A Digital Station where the adjunct launches a dial to a specific telephone
number. The dialed number could be to an extension on a PBX, an extension
in a VOIP network, or a telephone number in the PSTN. The dial launched to
the Outbound Digital Station is a classified dial. That is, voice detection or
Answer Supervision is used to determine when the call has connected to the
agent.
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Chapter 2 TSP User Procedures
This section includes the following:
• Shutting Down The CPSEE_TSP500
• Rebooting the CPSEE_TSP500
• Starting and Stopping The CPSEE_TSP500
• Auto Booting the TSP
• Setting the Time/Date on the TSP
CPSEE_TSP500 User Guide Version 4.0 Page 2-1
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Chapter 2 TSP User Procedures
Shutting Down The CPSEE_TSP500
To shutdown and Power Off the TSP do the following:
1. Log into “tspshutdown” (password is “tspshutdown”)
2. Answer “y” to the question to Shutdown. This will cause the Processor
Board in the TSP to shutdown.
3. When the screen goes blank, you can power down the TSP.
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Rebooting the CPSEE_TSP500
To instruct the CPSEE_TSP500 to reboot and restart Linux do the following:
1. Login to “tspreboot” ( password is “tspreboot”)
2. Answer “y” to the questions to reboot. If configured for “Auto Start”, the
CPSEE_TSP500 application should automatically start when powered-up
or rebooted. The following will explain how to start and stop the TSP
manually without rebooting:
Chapter 2 TSP User Procedures
CPSEE_TSP500 User Guide Version 4.0 Page 2-3
This document is confidential and proprietary to SER Solutions and is not for external use.
Chapter 2 TSP User Procedures
Starting and Stopping The CPSEE_TSP500
Starting The TSP From The menu
From the TSP User Interface,
1. Select “Admin_Terminal”
2. If TSP was just started – give it time to initialize before using the TSP.
(around 1 minute)
To Exit the Admin_Terminal
From the TSP500 Admin terminal,
Type quit.
To Stop the CPSEE_TSP500
From the TSP500 Admin terminal
1. Select the “AdminTerminal”
2. Type “stoptsp”
3. Answer “yes” to the question:
“Are you sure you want to shutdown the T. S. P.?”
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Auto Booting the TSP
The TSP can be started using the pick and choose menu system of the TSP.
However, it may be more useful to have the TSP auto start when LINUX is
restarted, and automatically shutdown when LINUX is shutdown.
The following will explain how to configure the TSP for auto startup and
shutdown.
Activating Auto Booting
1. Login into root.
2. Enter cd /etc/rc.d/rc3.d
3. Enter ln –s ../init.d/cpstsp S99xtsp
4. Enter ln –s ../init.d/cpstsp K99xtsp
Disable Auto Booting
1. Login to “root”
2. Enter cd /etc/rc.d/rc3.d
3. Enter rm –i S99xtsp
4. Enter rm –i K99xtsp
Chapter 2 TSP User Procedures
CPSEE_TSP500 User Guide Version 4.0 Page 2-5
This document is confidential and proprietary to SER Solutions and is not for external use.
Chapter 2 TSP User Procedures
Setting the Time/Date on the TSP
Using “date” to set the time while the TSP is running is dangerous. It could
ruin system files and interfere with the dialing algorithms.
The best way to set the time and date is:
1. Stop the TSP application (“stoptsp” using the Admin Terminal).
2. Use timeconfig to select the time zone. Also select the GMT flag.
3. Use hwclock to set the local time of the TSP in the hardware clock.
Example:
hwclock --set --date="2/20/03 18:24:00" --utc
(note - those are double dashes)
4. Use hwclock to update the system clock: hwclock --hctosys
5. Reboot the TSP. On a reboot, the system time will be taken from the hardware clock.
Page 2-6 Version 4.0 CPSEE_TSP500 User Guide
This document is confidential and proprietary to SER Solutions and is not for external use.
Chapter 3 Starting/Configuring TSP500
This section includes the following:
• Logging Into TSP
• The Main Menu
• The TSP Configuration Menu
CPSEE_TSP500 User Guide Version 4.0 Page 3-1
This document is confidential and proprietary to SER Solutions and is not for external use.
Chapter 3 Starting/Configuring TSP500
Logging Into TSP
The TSP application is protected by a login and password. Y ou can access the
application by either performing a Telnet to the session or by access a console. To login to TSP, enter the following:
Login: cpstsp
Password: cpstsp
Press Enter. The CPSEE - TSP copyright and Main Menu appears.
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The Main Menu
Chapter 3 Starting/Configuring TSP500
The Main Menu has the following options:
•Quit
• Activate_TSP
• Admin_Terminal
• Configuration
• Simulated_TSP
•Unix_Shell
Figure 3-1. The Main Menu.
Quit
The state of the TSP is not
effected. If it was running, it
will still be running after you
“Quit” the User Interface
Note:
Activating the CPSEE_TSP500
Selecting the Zero (0) key will exit the TSP application and close the Linux
Session.
To start the TSP, do the following:
1. Select Activate_TSP. If the TSP is already running, the message TSP
Already Running... displays. Otherwise, the TSP will be launched as a
background process, and the message TSP Started displays.
2. Press Enter to return to the TSP Main Menu.
If for some reason the TSP fails to start, the tsp.log file located in /usr/home/
cpstsp/cps01/log should be examined to determine the cause of the failure.
CPSEE_TSP500 User Guide Version 4.0 Page 3-3
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Chapter 3 Starting/Configuring TSP500
Admin Terminal
Once the TSP is running, you can access the Admin Terminal (dumb terminal) by selecting the Admin_Terminal item in the menu. You can also
access the Admin Terminal using the Linux login dumb1.
The Admin_Terminal selection from the TSP menu system has options to
control the TSP. The following are some key pieces of information regarding
the Admin_Terminal:
1. Customer Support can use the Admin_Terminal command stoptsp to
shutdown the TSP application remotely. You can select Activate_TSP to
to restart the TSP.
2. The Admin_T e rminal command quit is used to disconnect the
Admin_Terminal from the TSP. You must then press Enter twice to finish the disconnection process. You will return to the TSP Main Menu.
3. Immediately after starting the TSP application and entering into the
Admin_Terminal, you will see “Enter Command.” After entering a command, it may take one to two minutes for the full application to start
before you receive a response from the terminal. This is normal.
4. See TSP500 Admin Terminal Commands in “Features and Enhance-
ments” on page 4-1 of this document.
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The TSP Configuration Menu
The TSP Configuration Menu has selections for each TSP500 configuration
file. Pressing Esc will bring you back to the Main menu.
Figure 3-2. The Configuration Menu.
Chapter 3 Starting/Configuring TSP500
Accessing the Dialing Rules
“Key Words of Dialing Rules”
on page 6-5 for a detail
description of the fields in this
file.
See Also:
Selecting Dialing Rules opens the dialing rules with the vi editor. The vi editor is a screen editor that operates in a command or data mode. You enter the
command mode by typing “:” and the command. For example, to quit the vi
session without saving changes, you would type :q. Table 3-1 identifies a list
of commands and their key value.
Table 3-1: Red Hat Linux VI Commands.
Command Description
vi <file-name> Opens a file for editing
h Moves cursor one location to the left
j Moves cursor one line down
k Moves cursor one line up
l Moves cursor one location to the right
i Enter insert mode at location of cursor
r Replace character
R Enter overwrite character mo de
a Enter append character mode
A Enter append character mode at the end of the cur-
rent line
w Write out current file
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Chapter 3 Starting/Configuring TSP500
q! or q Quit current edit session
x Deletes character at the cursor
dd Deletes current line
p Paste of line in deleted line buffer
<Esc> Breaks out of a character mode edit command
“Key Words of Dialing Rules”
on page 6-5 for a detail
description of the fields in this
file.
See Also:
Table 3-1: Red Hat Linux VI Commands.
Command Description
Figure 3-3. Dialing Rules File Item.
Modifying the ISDN Configuration
Figure 3-4. Modify Configuration menu for ISDN.
Overview
The ISDN Configuration tool permits the configuration of each ISDN span.
The tool can either configure each span separately or all spans at once when
there is no distinction between the spans.
Upon entering the ISDN Configurator three options are displayed: Edit,
View and Help.
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.
Ta ble 3-2: ISDN Options.
Option Description
Edit: The Edit option will ask which span is being edited.
Enter the span number to be changed or "ALL" to
indicate the changes affect all spans. The next
screen displays the configuration items available
and the current definitions. If editing one span, the
current definitions apply to only that span. If editing
ALL spans, the definitions either apply to all spans
or the default value is being displayed. If the
default value is being displayed, at le ast on e span
has a different value for this configuration item.
The default value is indicated by an asterisk (*)
before the definition name. Once a configuration
item is selected to be changed by either entering
the configuration item number or the name, another
screen is displayed listing the options available for
this configuration item or a prompt requesting the
text string be entered. By entering the number of
the option selected (or the name) or the text string
followed by the enter key will return you to the Configuration item screen. Enter "q" at any time will
return you to the previous menu. Upon entering "q"
at the span prompt you will be prompted if you
would like to save any the changes made. Replay
"yes" or "no".
View: The View option allows you to view the current set-
tings for an individual spa n or all spans. If all sp ans
is selected you will be shown one screen for each
span and entering "q" at a prompt will return you to
the main menu.
Help: The Help option displays this user information from
his section file.
Quit: The Quit option exits you from the ISDN Configura-
tion tool.
Editing the ISDN Configuration
To use the ISDN configuration tool you must first select the trunk spans that
you want to configure. The example below used “ALL” as the range of
trunks.
Figure 3-5. Selecting the ISDN Span to Configure.
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The ISDN Configuration has two different types of configuration variables:
• Static configurations that can changed but will not take effect to after a
system reboot
• Dynamic configurations that can be modified and dynamically loaded.
The ISDN configuration consists of fourteen screens of configurations. It
must be stated that some of these configuration screens must never be
changed without direct approval from SER Engineering.
An asterisk ( *) next to a line
item indicates that one or
more spans are configured
differently than the rest.
Note:
Figure 3-6. Editing the ISDN Configurations.
In Figure 3-6, the “L” indicates that that item can be dynamically loaded
without rebooting the system. All of the configuration parameters that contain
“origination,” “destination,” “facility,” and “Calling” are dynamic. Configurations for “signaling,” “transfer,” and “user” are static.
Subscreens of the ISDN Configurations
Figure 3-7. ISDN Configuration: Transfer Capability.
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