Avaya CP Message Networking User Guide

CallPilot

Message Networking

Part No. P0606016 01
18 September 2003

User Guide

CallPilot Message Networking User Guide

Copyright © 2003 Nortel Networks

All rights reserved. 2003.

The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The information
in this document is proprietary to Nortel Networks NA Inc.

The software described in this document is furnished under a license agreement and may be used only in accordance with the
terms of that license. The software license agreement is included in this document.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

P0606016 01

CallPilot Message Networking User Guide

About Message Networking

This guide explains how to use Message Networking with your personal mailbox.
Message Networking links CallPilot or other voicemail systems at different locations.

Digital networking and AMIS

Message Networking uses digital networking and Audio Message Interchange Specification
(AMIS) to exchange messages.

Digital networking

Digital networking uses Transmission Control Protocol/Internet Protocol (TCP/IP) to enable the
exchange of voice and Fax messages between users at different sites on a network.

Note: Any voice message that you use send over the Internet using digital networking
can be subject to interception by unauthorized parties.

3

AMIS

AMIS provides voice messaging to mailboxes at different sites on a communication network.
A network is a collection of offices, locations or sites connected by telecommunication links. Each
site on the network must have AMIS to send, receive and reply to network messages.

How Message Networking works

Sending a message across a network is as easy as sending a message down the hall.
There are three ways to send a network message.

You can use:

• a Network Delivery Mailbox

• Site-Based Addressing

• Direct Addressing (available for AMIS only)

Note: Network messages can be composed and sent only from your mailbox.

You cannot send a network message by using the Leave Message feature (

≤·°‚).

CallPilot Message Networking User Guide

4 CallPilot Message Networking User Guide

Sending a network message

Sue
Ext 2222

Vancouver

CallPilot system

Business

Communications

Manager

or

CallPilot 100/150

server

Sue’s
Mailbox 2222

Mark’s Network Delivery
Mailbox 7222

Network

Mark
Ext 4546

Miami

CallPilot system

Business

Communications

Manager

or

CallPilot 100/150

server

Mark’s
Mailbox 4546

The diagram Sending a network message shows how messages are sent between different company
sites on the same network. In the example, Sue works in the Vancouver office and Mark works in
the Miami office.

If Sue wants to send Mark a message, she can send the message using Site-Based Addressing,
Direct Addressing, or to Mark’s Network Delivery Mailbox. Since Mark has a Network Delivery
Mailbox on the local Vancouver system, it is convenient for Sue to send the message to Mark’s
Network Delivery Mailbox.

Although Mark’s Network Delivery Mailbox appears on the Vancouver system the message is
automatically delivered to his mailbox in Miami. The network delivery information, such as the
site prefix for the Miami site and Mark’s mailbox number (4546) in Miami, is added to the
Network Delivery Mailbox when you create it.

Sending a message to a Network Delivery Mailbox is as easy as sending a message to anyone at
your site.

If Mark wants to send Sue a message, he must use Site-Based Addressing. Sue does not have a
Network Delivery Mailbox on the Miami system.

Before Mark can send the message he needs to know the site prefix of the Vancouver site and Sue’s
mailbox number in Vancouver. The System Administrator can give Mark the Vancouver site
prefix. After Mark records the message and enters the network delivery information, the network
message is automatically delivered to Sue’s mailbox.

P0606016 01

Note: There is a time limit for the length of AMIS messages.
Do not send AMIS messages that are longer than 8 minutes.

CallPilot Message Networking User Guide 5

What you need to know to use Message Networking

You must know how to use CallPilot to send messages to mailboxes at other sites. This includes
knowing how to open your mailbox, record messages, send messages and retrieve messages. For
information about using CallPilot features, refer to the CallPilot Quick Reference Guide for the
interface you use, or the CallPilot Reference Guide.

To use this guide, you must determine which phone interface you use, and follow the procedures
for that interface. For information about determining which interface you use, refer to “Checking

which mailbox interface you use” on page 6.

CallPilot Message Networking User Guide

6 CallPilot Message Networking User Guide

Checking which mailbox interface you use

CallPilot supports the Norstar Voice Mail and CallPilot interfaces.

Use this procedure to check which mailbox interface you use, then follow the procedures that
apply to your interface.

To check which mailbox interface you use

·°⁄

1 Press

2 Check the display to see which interface you use:

≤

Follow the voice prompts or the display button options to open
your mailbox.

.

0 new 0 saved
PLAY REC ADMIN

No messages
COMP MBOX EXIT

This is the Norstar Voice Mail interface.

This is the CallPilot interface.

®

3 Press

to end the session.

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CallPilot Message Networking User Guide 7

Sending a message using a Network Delivery Mailbox

Network Delivery Mailboxes make it easy to send messages to a mailbox at a remote location. The
Network Delivery Mailbox makes sending a message across the country as easy as sending it down
the hall. A Network Delivery Mailbox is a pre-programmed direct address to a mailbox at a
different site on the network. Each Network Delivery Mailbox has a local mailbox number. The
destination site user’s name appears in the company directory.

To send a message using a Network Delivery Mailbox, you need the Network Delivery Mailbox
number. Ask your System Administrator to give you a list of Network Delivery Mailboxes or
create a Network Delivery Mailbox for you.

The messages you record must be longer than three seconds. The system times out after five
seconds of silence.

To send a message using a Network Delivery Mailbox­Norstar Voice Mail

·°⁄

1 Open your mailbox using

≤

Follow the voice prompts or the display button options to open
your mailbox.

.

Pswd:
OTHR RETRY OK

0 new 4 saved
PLAY REC

Record message:

Record message:
RETRY PAUSE OK

Accept rec?
RETRY PLAY OK

Mbox:
DIR QUIT

Miami,sales
OPTS CC SEND

Will deliver

ADMIN

OK

2 Enter your mailbox password and press

REC

3 Press

or ‹.

or £.

4 At the tone record your message.

OK

5 Press

6 Press

or £ to end the recording.

OK

or £ to accept the recording.

7 Enter the Network Delivery Mailbox number.

SEND

8 Press

to send the message

or

OPTS

press

to assign message delivery options:

• for digital destinations, Certified, Urgent, Timed Delivery,
or Private.

• for AMIS destinations, Certified, Urgent, or Timed
Delivery, but NOT Private

CC

or press

to send the message to another recipient.

0 new 0 saved
PLAY REC ADMIN

9 Press

®

to end the session.

CallPilot Message Networking User Guide