Avaya CP Message Networking User Guide

CallPilot

Message Networking
Part No. P0606016 01 18 September 2003
User Guide

CallPilot Message Networking User Guide

All rights reserved. 2003.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.
The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license. The software license agreement is included in this document.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
P0606016 01

CallPilot Message Networking User Guide

About Message Networking

This guide explains how to use Message Networking with your personal mailbox. Message Networking links CallPilot or other voicemail systems at different locations.
Digital networking and AMIS
Message Networking uses digital networking and Audio Message Interchange Specification (AMIS) to exchange messages.
Digital networking
Digital networking uses Transmission Control Protocol/Internet Protocol (TCP/IP) to enable the exchange of voice and Fax messages between users at different sites on a network.
Note: Any voice message that you use send over the Internet using digital networking can be subject to interception by unauthorized parties.
3
AMIS
AMIS provides voice messaging to mailboxes at different sites on a communication network. A network is a collection of offices, locations or sites connected by telecommunication links. Each site on the network must have AMIS to send, receive and reply to network messages.

How Message Networking works

Sending a message across a network is as easy as sending a message down the hall. There are three ways to send a network message.
You can use:
a Network Delivery Mailbox
Site-Based Addressing
Direct Addressing (available for AMIS only)
Note: Network messages can be composed and sent only from your mailbox.
You cannot send a network message by using the Leave Message feature (
·°‚).
CallPilot Message Networking User Guide
4 CallPilot Message Networking User Guide
Sending a network message
Sue Ext 2222
Vancouver
CallPilot system
Business
Communications
Manager
or
CallPilot 100/150
server
Sues Mailbox 2222
Marks Network Delivery Mailbox 7222
Network
Mark Ext 4546
Miami
CallPilot system
Business
Communications
Manager
or
CallPilot 100/150
server
Marks Mailbox 4546
The diagram Sending a network message shows how messages are sent between different company sites on the same network. In the example, Sue works in the Vancouver office and Mark works in the Miami office.
If Sue wants to send Mark a message, she can send the message using Site-Based Addressing, Direct Addressing, or to Mark’s Network Delivery Mailbox. Since Mark has a Network Delivery Mailbox on the local Vancouver system, it is convenient for Sue to send the message to Mark’s Network Delivery Mailbox.
Although Mark’s Network Delivery Mailbox appears on the Vancouver system the message is automatically delivered to his mailbox in Miami. The network delivery information, such as the site prefix for the Miami site and Mark’s mailbox number (4546) in Miami, is added to the Network Delivery Mailbox when you create it.
Sending a message to a Network Delivery Mailbox is as easy as sending a message to anyone at your site.
If Mark wants to send Sue a message, he must use Site-Based Addressing. Sue does not have a Network Delivery Mailbox on the Miami system.
Before Mark can send the message he needs to know the site prefix of the Vancouver site and Sue’s mailbox number in Vancouver. The System Administrator can give Mark the Vancouver site prefix. After Mark records the message and enters the network delivery information, the network message is automatically delivered to Sues mailbox.
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Note: There is a time limit for the length of AMIS messages. Do not send AMIS messages that are longer than 8 minutes.
CallPilot Message Networking User Guide 5
What you need to know to use Message Networking
You must know how to use CallPilot to send messages to mailboxes at other sites. This includes knowing how to open your mailbox, record messages, send messages and retrieve messages. For information about using CallPilot features, refer to the CallPilot Quick Reference Guide for the interface you use, or the CallPilot Reference Guide.
To use this guide, you must determine which phone interface you use, and follow the procedures for that interface. For information about determining which interface you use, refer to “Checking
which mailbox interface you use on page 6.
CallPilot Message Networking User Guide
6 CallPilot Message Networking User Guide

Checking which mailbox interface you use

CallPilot supports the Norstar Voice Mail and CallPilot interfaces.
Use this procedure to check which mailbox interface you use, then follow the procedures that apply to your interface.
To check which mailbox interface you use
·°⁄
1 Press
2 Check the display to see which interface you use:
Follow the voice prompts or the display button options to open your mailbox.
.
0 new 0 saved PLAY REC ADMIN
No messages COMP MBOX EXIT
This is the Norstar Voice Mail interface.
This is the CallPilot interface.
®
3 Press
to end the session.
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CallPilot Message Networking User Guide 7

Sending a message using a Network Delivery Mailbox

Network Delivery Mailboxes make it easy to send messages to a mailbox at a remote location. The Network Delivery Mailbox makes sending a message across the country as easy as sending it down the hall. A Network Delivery Mailbox is a pre-programmed direct address to a mailbox at a different site on the network. Each Network Delivery Mailbox has a local mailbox number. The destination site users name appears in the company directory.
To send a message using a Network Delivery Mailbox, you need the Network Delivery Mailbox number. Ask your System Administrator to give you a list of Network Delivery Mailboxes or create a Network Delivery Mailbox for you.
The messages you record must be longer than three seconds. The system times out after five seconds of silence.
To send a message using a Network Delivery Mailbox­Norstar Voice Mail
·°⁄
1 Open your mailbox using
Follow the voice prompts or the display button options to open your mailbox.
.
Pswd: OTHR RETRY OK
0 new 4 saved PLAY REC
Record message:
Record message: RETRY PAUSE OK
Accept rec? RETRY PLAY OK
Mbox: DIR QUIT
Miami,sales OPTS CC SEND
Will deliver
ADMIN
OK
2 Enter your mailbox password and press
REC
3 Press
or ‹.
or £.
4 At the tone record your message.
OK
5 Press
6 Press
or £ to end the recording.
OK
or £ to accept the recording.
7 Enter the Network Delivery Mailbox number.
SEND
8 Press
to send the message
or
OPTS
press
to assign message delivery options:
for digital destinations, Certified, Urgent, Timed Delivery, or Private.
for AMIS destinations, Certified, Urgent, or Timed Delivery, but NOT Private
CC
or press
to send the message to another recipient.
0 new 0 saved PLAY REC ADMIN
9 Press
®
to end the session.
CallPilot Message Networking User Guide
8 CallPilot Message Networking User Guide
To send a message using a Network Delivery Mailbox ­CallPilot
1 Open your mailbox using
Follow the voice prompts or the display button options to open your mailbox.
·°⁄
.
No messages COMP
MBOX EXIT
To: NAME SPEC DONE
Empty REC
Recording REREC OK
Rec stopped PLAY DEL SEND
Will deliver
2 Press
COMP
or
‡fi
to open the Compose Message menu.
3 Enter the Network Delivery Mailbox number and
press
DONE
£
. You can enter more than one mailbox number if
or
you want to send the message to several recipients.
REC
4 Press
5 Press
You can press
or fi to begin recording.
OK
£
when you are done.
or
‡‚
to add message options:
for digital destinations, Certified, Urgent, Timed Delivery, or Private
for AMIS destinations, Certified, Urgent, or Timed Delivery, but NOT Private.
6 Press
7 Press
SEND
®
‡·
or
to send the message.
to end the session.
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CallPilot Message Networking User Guide 9

Sending a message using Site-Based Addressing

Site-Based Addressing lets you send a message to a mailbox at another location on the network. To use Site-Based Addressing to send a message, you must know the network address of the destination site and the mailbox number of the person you want to send the message to.
Ask your System Administrator for a list of destination sites on your network.
To send a message using Site-Based Addressing ­Norstar Voice Mail
·°⁄
1 Open your mailbox using
Follow the voice prompts or the display button options to open your mailbox.
.
0 new 4 saved PLAY REC ADMIN
Record message:
Record message: RETRY PAUSE OK
Accept rec? RETRY PLAY OK
Mbox: DIR QUIT
Address type? NETW AMIS
Network: RETRY OK
<site name> OPTS CC SEND
2 Press
REC
or
.
3 At the tone, record your message.
The message you record must be longer than three seconds. The system times out after five seconds of silence.
OK
4 Press
5 Press
6 Press
7 Press
or £ to end the recording.
OK
or £ to accept the recording.
££
.
NETW
.
8 Enter the destination site prefix and mailbox number
OK
and press
9 Press
or £.
SEND
to send the message as it is
or
OPTS
press
to assign message delivery options:
for digital destinations, Certified, Urgent, Timed Delivery, or Private.
for AMIS destinations, Certified, Urgent, or Timed Delivery, but NOT Private
Network msg VIEW SEND
0 new 0 saved PLAY REC ADMIN
or press
10 Press
11 Press
CC
to send the message to another recipient.
SEND
to transmit the message.
® to end the session.
CallPilot Message Networking User Guide
10 CallPilot Message Networking User Guide
To send a message using Site-Based Addressing ­CallPilot
1 Press
Follow the voice prompts or display options to open your mailbox.
·°⁄
.
To: NAME SPEC DO NE
Site:<xxxx>
Dest mb:<xxxx>
To: NAME SPEC DONE
EMPTY REC
Recording....
REREC OK
2 Press
COMP
or
‡fi
to open the Compose Message option.
3 Enter the site prefix and the mailbox number and
OK
press
or £. You can enter more than one mailbox number if
you want to send the message to several recipients.
4 The display shows the destination mailbox name and mailbox
number.
5 You can enter another address
or
DONE
press
6 Press
or £ if you are finished entering addresses.
REC
or fi and record your message at the tone. The message you record must be longer than three seconds. The system times out after five seconds of silence.
OK
7 Press
or £ to end your recording
or
REREC
press You can press
to erase and re-record your message.
‡‚
to add message options of Urgent, Private, Acknowledged or Timed delivery. Private is not available if you use AMIS.
Rec stopped PLAY DEL SEND
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8 Press
SEND
or
‡·
to send the message.
CallPilot Message Networking User Guide 11

Sending a message using Direct Addressing

Direct Addressing lets you send a voice message to a mailbox at a different location on a network. To use Direct Addressing you must know the destination site phone number and the mailbox number of the person you want to send a message to. Direct Addressing is available for AMIS only. Ask your System Administrator for the destination sites phone number and mailbox numbers.
To send a message using Direct Addressing - Norstar Voice Mail
·°⁄
Pswd: OTHR RETRY OK
0 new 4 saved PLAY REC
Record message:
ADMIN
1 Press
Follow the voice prompts or the display button options to open your mailbox.
2 Enter your mailbox password and press
REC
3 Press
or ‹.
4 At the tone, record your message.
The message you record must be longer than three seconds. The system times out after five seconds of silence.
.
OK
or
£
.
Record message: RETRY PAUSE OK
Accept rec? RETRY PLAY OK
Mbox: DIR QUIT
Address type? NETW AMIS
Ph: RETRY OK
<xxxxxxx> ADD OK
Destmb: RETRY OK
AMIS msg OPTS CC OTHR
5 Press
6 Press
7 Press
8 Press
9 Enter the destination site phone number and press
10 Press
OK
or £ to end the recording.
OK
or £ to accept the recording.
££
.
AMIS
.
OK
or £ to continue or press
OK
ADD
or ¤ to add special
characters. See “Adding special characters on page 22. Press
£
when you are done adding special characters.
OK
11 Enter the destination mailbox number and press
OTHR
12 Press
to review or send the message
.
or
OPTS
press
to assign message delivery options:
for digital destinations, Certified, Urgent, Timed Delivery, or Private.
for AMIS destinations, Certified, Urgent, or Timed Delivery, but NOT Private
.
OK
or
Network msg VIEW SEND
or press
13 Press
CC
to send the message to another recipient.
SEND
to transmit the message.
CallPilot Message Networking User Guide
12 CallPilot Message Networking User Guide
0 new 0 saved PLAY REC ADMIN
14 Press
®
To send a message using Direct Addressing ­CallPilot
1 Open your mailbox using
Follow the voice prompts or the display button options to open your mailbox.
to end the session.
·°⁄
.
No messages COMP MBOX EXIT
To: NAME SPE C CN CL
Dest ph: RETRY OK
<xxxxxxx> ADD OK
Dest mb: RETRY OK
<xxxx> RETRY OK
To: NAME SPEC DONE
2 Press
3 Press
COMP
SPEC
or
or
‡fi
to open the Compose Message menu.
⁄·
. This is the default number for special
addressing and can be changed by the System Administrator.
4 Enter the phone number of the remote site and
OK
press
5 Press
or £.
OK
or £ to continue
or
ADD
press
or ¤ to add special characters. See “Adding special
characters on page 22.
OK
Press
or £ when you are done adding special characters.
6 Enter the mailbox number at the remote site.
OK
7 Press
8 Press
or £ to accept the mailbox number.
DONE
or
£
or enter another address to send the message to.
Empty REC
Recording... REREC OK
Rec stopped PLAY DEL SEND
Msg delivered
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REC
9 Press
or fi to record your message. The message you record must be longer than three seconds. The system times out after five seconds of silence.
OK
10 Press
or £ when you are done recording
or
REREC
press You can press
or fi to rerecord your message.
‡‚
to add message options of Urgent,
Acknowledged or Timed delivery.
11 Press
12 Press
SEND
®
‡·
or
to send the message.
to end the session.

Replying to network messages

You can reply to a network message using the Reply Feature. You must have the network Reply Feature enabled in order to reply to a message. For more information, ask your System Administrator.
To reply to a network message ­Norstar Voice Mail
1 Open your mailbox using
Follow the voice prompts or the display button options to open your mailbox.
PLAY
1 new 4 saved
REC ADMIN
PLAY
End of message
ERASE NEXT
REPLY
2 Press
or press
3 After you listen to the message, press
or ¤ to play your new messages
to listen to your saved messages.
CallPilot Message Networking User Guide 13
·°⁄
.
REPLY
.
Reply netwrk msg
QUIT
MSG
Reply to: SNDR ALL
Record message:
Record message: RETRY PAUSE OK
Accept rec? RETRY PLAY OK
MSG
4 Press
.
If you are replying to a message with more than one recipient, go to step 5. If you are replying to a message with one recipient, go to step 6.
5 If you are replying to a message that has more than one recipient:
SNDR
press
to send your reply only to the sender
or
ALL
press
to send your reply to all the people that received the
message.
6 Record your reply message.
The message you record must be longer than three seconds. The system times out after five seconds of silence.
OK
7 Press
8 Press
to end your recording.
OK
to accept your recording.
If you are replying to a digital message, go to step 9. If you are replying to an AMIS message, go to step 10.
CallPilot Message Networking User Guide
14 CallPilot Message Networking User Guide
or press
SEND
OPTS
Network msg OPTS CC SEND
Will deliver
9 Press
for digital destinations, Certified, Urgent, Timed Delivery, or Private.
for AMIS destinations, Certified, Urgent, or Timed Delivery, but NOT Private
or press
AMIS msg OPTS CC OTHR
10 Press
OTHR
message as it is or
OPTS
press
for digital destinations, Certified, Urgent, Timed Delivery, or Private.
for AMIS destinations, Certified, Urgent, or Timed Delivery, but NOT Private
to send the message
to assign message delivery options:
CC
to send the message to another recipient.
to go to the next display and review or send the
to assign message delivery options:
Network msg VIEW SEND
End of message REPLY ERASE NEXT
or press
11 Press
12 Press
CC
to send the message to another recipient.
SEND
to transmit the message.
®
to end the session.
To reply to a network message ­CallPilot
1 Open your mailbox using
Follow the voice prompts or the display button options to open your mailbox.
PLAY
or ¤ to play your new messages
to listen to your saved messages.
‡⁄
End message RESP DEL N EXT
2 Press
or press
3 After you listen to your messages, press
If you press
, go to step 5.
·°⁄
.
RESP
or
‡⁄
.
Respond by REPLY F ORW
P0606016 01
4 Press
or press or press
REPLY
FORW
‡›
‡⁄
or
to reply to the message
or ‡‹ to forward the message
to reply to all the recipients of the message.
CallPilot Message Networking User Guide 15
Empty REC
Recording... REREC OK
Rec stopped PLAY DEL SE ND
REC
5 Press
or fi to record a message. The message you record must be longer than three seconds. The system times out after five seconds of silence.
OK
6 Press
You can press
or £ when you are done recording.
‡‚
to add message options:
for digital destinations, Certified, Urgent, Timed Delivery, or Private
for AMIS destinations, Certified, Urgent, or Timed Delivery, but NOT Private.
‡·
7 Press
8 Press
to send the message.
®
to end the session.
CallPilot Message Networking User Guide
16 CallPilot Message Networking User Guide

Forwarding a Fax Message using Site-Based Addressing

Note: You can send and receive Fax messages only if the Fax option is available for
your system. Ask your System Administrator if you can use Fax on your system. If Fax is available, ask your System Administrator for a list of Fax sites on your network.
If the receiving site cannot receive a Fax message, you receive Non Delivery Notification.
You can forward a Fax message that you received to a Site-Based Address and add an introductory voice message. The combined voice and Fax message appears as a Fax message in the destination mailbox.
You can also forward a received Fax message to a Network Delivery Mailbox. Refer to
Forwarding a Fax Message to a Network Delivery Mailbox” on page 19.
When you forward a Fax message, a new cover sheet is added to the original Fax message as part of the new message. However, if the Fax message already has a CallPilot generated Fax cover sheet, it is replaced by a new Fax forward cover sheet.
The cover sheet contains:
the date and time the Fax is created
the directory name and telephone number of the sender
the telephone number of the recipient
the Fax identification (ID) number
the number of pages to follow
To forward a Fax message using Site-Based Addressing ­Norstar Voice Mail
·°⁄
Pswd: OTHR RETRY OK
1 new 4 saved PLAY REC ADMIN
1 Open your mailbox using
Follow the voice prompts or the display button options to open your mailbox.
2 Enter your mailbox password and press
PLAY
3 Press
or press until you find the Fax message that you want to forward.
or ¤ to play your new messages
to play to your saved messages
.
OK
or •.
End of message COPY ERASE NEXT
P0606016 01
4 Press
COPY
or
.
Copy fax MBOX OTHR
Record intro? YES NO
Record Message: RETRY PAUSE OK
Accept rec? RETRY PLAY OK
Address type? NETW AMIS
CallPilot Message Networking User Guide 17
MBOX
5 Press
6 Press
or ⁄ to forward the Fax message.
YES
or to record an introduction to the Fax message
or
NO
press
or ¤ if you do not want to record an introduction to the forwarded Fax message. and go to step 9. The message you record must be longer than three seconds. The system times out after five seconds of silence.
OK
7 Press
8 Press
9 Press
10 Press
to end the recording.
OK
to accept the recording.
££
.
NETW
. This display appears only if AMIS is enabled. If AMIS is not enabled, the display in step 12 appears.
Network RETRY OK
<site name> OPTS CC SEND
Network msg OPTS CC S END
11 Enter the destination site prefix and the destination mailbox
OK
number and press
12 Press
SEND
to send the message as it is. Press
.
OPTS
to assign
message delivery options of Certified, Urgent or Timed Delivery.
CC
Press
13 Press
to send the message to another recipient.
SEND
to send the message now.
CallPilot Message Networking User Guide
18 CallPilot Message Networking User Guide
To forward a Fax message using Site-Based Addressing ­CallPilot
1 Open your mailbox using
Follow the voice prompts or the display button options to open your mailbox.
2 Press
3 Press
¤
or press
message you want to forward.
‡‹
·°⁄
t
o play the current message
.
to play the next message, until you locate the Fax
to forward the message.
To: NAME SPEC CN CL
Site:<xxxx>
Dest mb:<xxxx>
To: NAME SPEC DONE
Empty REC
Recording... REREC OK
Rec stopped PLAY DEL SEND
4 Enter the destination site prefix and mailbox number and press
or
£
.
OK
5 The display shows the destination site name and mailbox number.
DONE
REC
OK
or £.
SEND
or £.
or fi.
‡·
or
.
6 Press
7 Press
8 Press
9 Press
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CallPilot Message Networking User Guide 19

Forwarding a Fax Message to a Network Delivery Mailbox

Note: You can send and receive Fax messages only on CallPilot or Business
Communications Manager systems that have the Fax option installed. Ask your System Administrator for a list of Fax sites on your network.
If the receiving site cannot receive a Fax message, you receive Non Delivery Notification.
You can forward a Fax message that you received to a digital networking Network Delivery Mailbox and add an introductory voice message that becomes part of the new message. The message appears as a Fax message in the destination mailbox.
You can also forward a received Fax message using Site-Based Addressing. For more information, refer to “Forwarding a Fax Message using Site-Based Addressing on page 16.
A forwarded Fax message has a new cover sheet added to the original Fax message. However, if the Fax message already has a CallPilot-generated Fax cover sheet, it is replaced by the new Fax forward cover sheet.
The new cover sheet shows:
the date and time the Fax was created
the directory name and telephone number of the sender
the telephone number of the recipient
the Fax identification (ID) number
the number of pages to follow
To forward a Fax message to a Network Delivery Mailbox ­Norstar Voice Mail
·°⁄
Pswd: OTHR RETRY OK
1 new 4 saved
REC ADMIN
PLAY
1 Open your mailbox using
Follow the voice prompts or the display button options to open your mailbox.
2 Enter your mailbox password and press
PLAY
3 Press
or press forward.
or ¤ to play your new messages
NEXT
or fl until you find the Fax message you want to
.
OK
or •.
End of message COPY ERASE NEXT
4 Press
COPY
or fi.
CallPilot Message Networking User Guide
20 CallPilot Message Networking User Guide
Copy fax MBOX OTHR
Record intro? YES NO
Record intro: RETRY OK
Accept rec? RETRY PLAY OK
Mbox: DIR QUIT
Miami,sales OPTS CC S END
Another copy? YES QUIT
5 Press
6 Press
MBOX
YES
to forward the Fax message.
or
or ⁄ to record an introduction to the Fax message
or
NO
press
or ¤ if you do not wish to record an introduction to the forwarded Fax message and go to step 9. The message you record must be longer than three seconds. The system times out after five seconds of silence.
OK
7 Press
8 Press
to end the recording.
OK
to accept the recording.
9 Enter the Network Delivery Mailbox number.
SEND
10 Press
to send the message
or
OPTS
press
to assign message delivery options of Certified, Urgent or Timed Delivery or
CC
press
to send the message to another recipient.
Miami
,
sales is an example. The Network Delivery Mailbox name
appears in the display.
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CallPilot Message Networking User Guide 21
To forward a Fax message to a Network Delivery Mailbox ­CallPilot
·°⁄
1 Open your mailbox using
Follow the voice prompts or the display button options to open your mailbox.
t
¤
2 Press
o play the current message or press
to play the next message, until you locate the Fax
message you want to forward.
‡‹
3 Press
to forward the message.
.
To: NAME SPEC CN CL
<xxxx>
To: NAME SPEC DONE
Empty REC
Recording... REREC OK
Rec stopped PLAY DEL SEND
4 Enter the Network Delivery Mailbox number.
5 The display shows the mailbox name.
DONE
6 Press
7 Press
or £.
REC
or fi to record an introductory voice message. The message you record must be longer than three seconds. The system times out after five seconds of silence.
OK
8 Press
9 Press
or £.
SEND
or
‡·
.
CallPilot Message Networking User Guide
22 CallPilot Message Networking User Guide

Adding special characters

Special characters are pauses or other dialing instructions that you can add if they are required to access the network or a telephone number.
Follow the voice prompts or press
ADD
to add special characters to a telephone number. A
telephone number cannot be longer than 30 characters.
Note: If you are adding special characters, do not press the dialpad buttons a #, or
to enter a *. Press the button directly below the option on a two line display
telephone, or listen to the voice prompts for how to enter these characters.
Adding special characters to a telephone number
Press Description
¤ or DI G S
‹or PAUS
fi(or OTHR
fl(or OTHR
TONE*
*
*
to resume adding digits to the destination phone number
to enter a timed pause that appears as P on the display. Pauses are four seconds long.
to recognize dial tone (behind PBX). The Recognize Dial Tone special character appears as
to enter a #
)*
#
to enter a
*
*)
to recognize dial tone (behind PBX). The Recognize Dial Tone special character appears as D on the display.
to cancel and retry
D
on the display.
*
£
to enter
*These options are for two line display telephones only. If you use a one line display telephone, use the keypad button shown.
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