Avaya CP 2.0 Desktop Messaging - Microsoft Outlook User Manual
CallPilot.
TM
Release 2.0
Desktop Messaging User Guide
for Microsoft Outlook
Updates to the
Desktop Messaging User Guides
Internet Clients
Page 3 Call the sender of a message
Call the sender of a message is not supported.
Page 4 About this guide
The internet mail clients that are supported are:
• Microsoft Outlook 98 (Corporate Mode)
• Microsoft Outlook 2000
• Microsoft Outlook 2002 (XP)
• Lotus Notes - 5.x and 6.x
• GroupWise - 6.x
Unified Messaging on Business Communications Manager also supports:
• Microsoft Outlook Express - 5.x
• Microsoft Outlook Express - 6.x
• Microsoft Outlook 98 (Internet Mail Mode)
• Microsoft Outlook 2000 (Internet Mail Mode)
• Microsoft Outlook 2002 (XP) (Internet Mail Mode)
• Netscape Messenger (Netscape Communicator) - 4.7x
• Netscape Messenger (Netscape Communicator) - 6.2x
• Netscape Messenger (Netscape Communicator) - 7.0x
• Qualcomm Eudora Pro - 5.x
Page 3
settings
My CallPilot is not supported.
Page 6 CallPilot Player
The Call the sender button is not available.
Page 10 Linking to My CallPilot
Linking to My CallPilot is not supported.
Page 11 Addressing messages
When you address messages from internet mail clients the open VPIM messaging format
described in the online help is not supported. To address messages to remote sites use the
format:
Access web-based My CallPilot to view user information and change your feature
<Remote SMTP/VPIM prefix><Remote Mailbox>@LocalCallPilotServer
For example: 14165557171@CallPilot.MyOrg.com
Where 1416555 is the VPIM prefix of the remote site, 7171 is the mailbox on the remote site,
and CallPilot.MyOrg.com is the FQDN of the local CallPilot.
Business Communications Manager & CallPilot 100/150
About forwarding Desktop Messaging messages
Do not use the right-click menu to forward a Desktop Messaging message. To forward a message, either:
• open the message and forward it from the CallPilot window
or
• for Outlook, select the message in the Outlook Inbox and forward it from the Outlook toolbar.
About viewing faxes
Imaging for Windows, which can be used as a fax viewer, is installed by default on Windows 95B, Windows 98,
Windows NT, and Windows 2000 operating systems. But if you use Windows XP, Imaging for Windows is not
included unless you have installed it. Ask your system administrator whether you have Imaging for Windows
installed on your system.
If you use a Windows XP system and you do not have Imaging for Windows installed, you can view faxes in the
default Windows XP fax viewer by double-clicking the fax. You can create one fax image at a time by using the
fax driver.
Outlook, Lotus Notes, Groupwise
Page 3 Call the sender of a message
Call the sender of a message is not supported.
Page 3
Access web-based My CallPilot to view user information and change your feature settings
My CallPilot is not supported.
Page 6 CallPilot Player
The Call the sender button is not available.
Page 10 Composing fax and text messages
On the Compose Fax dialog box you can use the Subject field to add additional information to the fax cover page,
for example the name of the recipient, when you send a fax directly to a fax machine. The maximum length you
can enter in the Subject field is 80 characters.
Page 11 Calling the sender of a message
Calling the sender of a message is not supported.
Page 12 Setting message options
Delivery Receipt is not supported.
Page 14 Personal distribution lists
Group Lists are the equivalent of Personal Distribution Lists. Group Lists can be created by the system
administrator only. Group Lists appear in the server address book with the letters "GL" after the group list name
and cannot be created from the telephone.
Page 19 Linking to My CallPilot
Linking to My CallPilot is not supported.
1-800-4 NORTEL
www.nortelnetworks.com
Printed in Canada
18 September 2003
Contents
Welcome to CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Logging in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Working with your CallPilo t messages . . . . . . . . . . . . . . . . . . . . . .6
Playing voice messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Viewing fax messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Composing voice messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Composing fax and text messages . . . . . . . . . . . . . . . . . . . . . . .10
Calling the sender of a message . . . . . . . . . . . . . . . . . . . . . . . . .11
Forwarding and replying to messages . . . . . . . . . . . . . . . . . . . . .11
Adding attachments to messages . . . . . . . . . . . . . . . . . . . . . . . .12
Setting message options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Addressing messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Personal distribution list s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Changing your mailbox settings . . . . . . . . . . . . . . . . . . . . . . . . . .15
Changing mail delivery settings . . . . . . . . . . . . . . . . . . . . . . . . . .16
Changing your address book settings . . . . . . . . . . . . . . . . . . . . .17
Changing audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Linking to My CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Working offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
2
Welcome to CallPilot
CallPilot from Nortel Networks is an advanced business
communications system that offers exceptional flexibility for
managing your messaging needs.
You can work with CallPilot from your telephone or your computer.
Desktop Messaging gives you access to your CallPilot mailbox
through your Microsoft Outlook e-mail. Here are some of the many
ways you can use CallPilot with your e-mail:
Listen to voice messages.
View and print fax messages.
Record and send voice messages.
Create and send fax messages.
Forward and reply to voice and fax messages.
Call the sender of a message.
Add message options such as urgent and private.
Add voice, fax, or text file attachments to messages.
Create personal distribution lists.
Change your CallPilot password.
Access web-based My CallPilot to view user information
and change your feature settings.
Some features mentioned in this guide may not be available for
your CallPilot mailbox. For details, refer to the
Feature availability
topic in the Desktop Messaging online Help, or ask your
administrator.
3
Getting started
About this guide
This user guide describes how to use CallPilot with your Microsoft Outlook e-mail.
The instructions and sc reen imag es sho w n in th is gu ide p rov ide g ener a l information for
using CallPilot w ith your e-m ail. Specific details ma y vary depen ding on yo ur computer’s
operating system, the version of Outlook you are using, and the features available for
your CallPi lo t m ai lb ox.
For further assistance in using CallPilot, refer to the Desktop Messaging online Help.
What you need
Before you start to use CallPilot, your administrator ensures that your e-mail account is
correctly configured for CallPilot. Your computer must be set up according to the
followi ng requirements:
CallPilot Player to play and record voice messages
Microsoft Imaging for Windows or other imaging software to view faxes
Nortel Fax Driver to create faxes
Microsoft Outlook 98 or 2000 (SR-2) in corporate mode, or Micros oft Outlook
2002 (SR-1) groupware e-mail clients
Windows 95 B, Windows 98 SE, Windows 2000 Professional, Windows XP,
Windows NT4 SP6a
Monitor with 256-color 800 x 600 capability
15 Mbytes of free disk space to install software
Sound card and speakers for playing voice messages on your computer
A microphone connected to your computer, or a telephone situated near your
computer , for recording voice messages
A LAN (Ethernet) connection to the CallPilot server
ISDN, ADSL, or dial-up modem connection for accessing CallPilot messages
Internet Explorer 5.x and 6. x, or Net scape 6.2x and ab ov e, t o access My CallPil ot
4
Logging in
When you log i n to your e-mail, you can log in to CallPilot at the same t im e .
To log in from Microsoft Outlook
1 Open your Microsoft Outlook
e-mail. The CallPilot Logon
dialog box appears.
2 In Mailbox, type or select your
mailbox number.
3 In Passwo rd, type y our CallPilot
password.
4 Check Remember password if
you want CallPilot to log in
automatically.
5 Click OK.
Note: Do not leave the Remember password box checke d o n a shared computer.
To log out
When you exit Microsoft Outlook, you automat ic al ly l og ou t from CallPilot.
Remote login
You can log in to your mail bo x fro m an y com puter th at has C allPi lot ins tall ed and
configured in the same way as your office computer. For example, you can use a
computer set up for guest access, or your home computer with a dial-up connection to
the server.
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