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at
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Virtualization
The following applies if the product is deployed on a virtual machine.
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“Third Party Components” mean certain software programs or
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The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
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GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE
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OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
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OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
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WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL
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https://
PARTNER ACKNOWLEDGES AND AGREES THE AVAYA
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IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
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Compliance with Laws
You acknowledge and agree that it is Your responsibility for
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Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
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the Avaya Support website:
successor site as designated by Avaya.
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Information about Avaya’s security support policies can be found in
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Suspected Avaya product security vulnerabilities are handled per the
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support.avaya.com/css/P8/documents/100161515).
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Contact Avaya Support
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October 2019Installing the Avaya Converged Platform 130 Series6
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Chapter 1:Introduction
Purpose
This document provides installation procedures and information for the Avaya Converged Platform
130 Appliance server.
This document is intended for the professional who is involved in installation activities for the
Avaya Converged Platform 130 Appliance server.
Change history
IssueDateSummary of changes
4October 2019Updated the chapter Configuration to include the installation of ESXi
from an ISO for Server Recovery or Remaster of the software.
3February 2019Added a new chapter Configuration.
2January 2019Added a new section Avaya Converged Platform Appliance profiles.
1August 2018Initial release.
October 2019Installing the Avaya Converged Platform 130 Series7
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Chapter 2:Overview
Avaya Converged Platform overview
Avaya Converged Platform (ACP) is a turnkey hardware solution that is available for many Avaya
applications. Refer to your product application specific documentation. Avaya Converged Platform
100 series offers a single virtualized or bare metal server delivering Avaya unified communication
and contact center applications.
The Avaya Converged Platform 100 series is comprised of three Models:
1. ACP 110: This is a bare metal server used by a few applications. The applications
determine if the Operating System (OS) is preloaded at Avnet.
2. ACP 120: The is the Dell R640 shipped from Avnet with Avaya Virtualized Platform
preloaded. The ACP 120 is synonymous with AVP. AVP 7.1.3.3 or greater, or AVP 8.0.1 or
greater is required.
3. ACP 130: This is the Dell R640 shipped from Avnet with ESXi 6.5 preloaded and with a
standard VMware license.
Note:
This document focuses on Avaya Converged Platform 130 (ACP 130).
Avaya Converged Platform 130 Appliance utilizes VMware vSphere ESXi 6.5 U2 with a Standard
License.
Note:
On the Avaya Converged Platform 130 Appliance, VMware Vsphere 6.5 Standard is loaded
and the license key is installed.
The license key label is located on the lid of the Avaya Converged Platform 130 Appliance
server.
Key features
The Avaya Dell PowerEdge R640 is the underlying server hardware for the Avaya Converged
Platform 100 series. The PowerEdge R640 is a dual-socket, 1U platform designed for Avaya’s
portfolio of applications. The R640 updates the CPU and other server technologies over previous
Avaya Common Server releases. It will be used as the base platform for all new Avaya offers. The
October 2019Installing the Avaya Converged Platform 130 Series8
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Supported software
architecture of the R640 is designed to maximize performance and provide the flexibility to
optimize configurations based on Avaya’s applications and customer use cases.
Supported software
The Avaya Converged Platform 100 series is a hardware platform designed to support many
different software solutions. For more information about supported software, consult the individual
Avaya solution documentation.
The Avaya Converged Platform 130 Appliance supports virtualization. The Avaya Converged
Platform 130 Appliance uses VMware vSphere ESXi as the hypervisor.
Registration
In order to receive support from Avaya Services, Avaya Customers and Avaya Channel Partners
must have their end user product information in Global Registration Tool (GRT).
End user product install base is a pre-requisite for services support of Avaya Converged Platform.
Registration establishes accurate inventory, test SAL connectivity, alarm configuration (if
necessary), and ensures proper on-boarding of customers into all levels of Avaya support.
General information on registration can be found at https://support.avaya.com/registration.
Avaya Global Registration Tool (GRT)
The Avaya Associate and / or the Channel partner need to make sure that the customer FL
reflects the install base information for the Avaya Converged Platform Server. The server serial
number would be included in this information. The following process must be adhered to by the
Avaya Associate and/ or Channel partner:
GRT at:
• Avaya Partner to check Functional Location (FL) at “View Install Base”
- If FL is good = no action
- If FL is not good – “Equipment/Site move only” process to follow
Example of the Avaya Converged Platform 110,120, and 130 platform Serial number:
This serial number will be included in the View Install Base associated with your FL.
October 2019Installing the Avaya Converged Platform 130 Series9
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Overview
Avaya Technical Onboarding Process
The following onboarding process must be followed to ensure Secure Access Link remote access
to your application.
Ensure that you have the correct FL for the Onboarding process, at
Note:
• US Sold To (functional location) location number format: 000XXXXXXX (000 + 7 digits or
can be 00 + 8 digits as well).
• Outside of US (Rest of the World) FL# (Ship To) location number: 00XXXXXXXX (always
00 + 8 digits).
https://grt.avaya.com/grt/.
Note:
Ensure you have your IP address and host names for iDRAC and the ESXi host.
Technical Onboarding Only:
October 2019Installing the Avaya Converged Platform 130 Series10
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Avaya Technical Onboarding Process
Please select the device you intend to technical onboard and follow the process.
If you face any GRT issues, visit the general Knowledge Base at https://support.avaya.com/ext/
index?page=content&id=FAQ101925.
October 2019Installing the Avaya Converged Platform 130 Series11
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Overview
• The iDRAC IP address is linked with the Avaya Converged Platform server.
• The ESXi Host IP is linked with the Avaya Converged Platform ESXi host.
You must enter Device IP Address, Device Hostname, and Gateway SEID for at least one SE
code in your template. Please populate this data in order to proceed with TOB with Connectivity.
Follow the online process.
Note:
Secure Access Link Registration (also called technical onboarding) requires a verified
customer install base and FL or Sold to.
Dell server overview
The Avaya Converged Platform servers category includes Dell servers that support Avaya
software solutions, some requiring additional hardware and memory requirements beyond the
standard configuration. This book covers the standard configuration only—consult specific Avaya
product documentation for application-specific or solution-specific server configurations.
• Avaya Converged Platform servers are supplied under an OEM relationship and Avaya
servers are treated differently than commercially available servers from the vendors.
• Avaya Converged Platform servers are turnkey appliances. No servers designed for a
particular application can be repurposed for use with another application. The only exception
to this is when an application has provided an upgrade or migration path from an existing
October 2019Installing the Avaya Converged Platform 130 Series12
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Front view of Dell™ PowerEdge™ R640 Server
server state to a different server state with the appropriate kits, tools, documentation, and
training materials.
• Avaya Converged Platform 130 servers must not be updated with BIOS or firmware updates
from the vendor’s website. Only Avaya provided BIOS/Firmware updates can be used.
Updating directly from the vendor’s website will result in an unsupported configuration. BIOS/
Firmware updates are made available on
• Avaya Converged Platform 130 ESXi updates should only be obtained from Avaya. Updating
directly from the hardware vendor or VMware’s websites will result in an unsupported
configuration. Note that the OEM server vendor (in this case Dell) provides Avaya with their
latest certified package of the ESXi software. This ensures that any updates will be
compatible with the underlying hardware, drivers, etc. Once Avaya has an update from the
vendor, the new image is fully vetted with the Avaya solutions to assess any potential
performance or capacity impacts. This image is then made available on http://plds.avaya.com
and is customer installable.
• Do not contact Dell for Service; all support, warranty, repair, and maintenance are through
the Avaya processes.
• Avaya strongly recommends that all servers are protected with an uninterrupted Power
Supply for power surge and interruption protection. Avaya is not responsible for servers
damaged by power surges, brown outs, black outs etc. when the server is connected to
standard power mains and has no protection.
http://plds.avaya.com and are customer installable.
• Dell’s RAID battery is a consumable item that can be purchased as a part without a Service
ticket. Customers are responsible for installing them, the procedure for which is in the
Maintaining and troubleshooting document or in appropriate OEM vendor documentation.
• Quality assurance - product integrity testing or environmental international restrictions/ has
been completed by Dell and verified with Avaya through the use of Design for Environmental
Checklists. These lists include: batteries, printed wiring boards, plastic parts, product
packaging, RoHS, green requirements, and energy efficiency.
Front view of Dell™ PowerEdge™ R640 Server
Figure 1: Front view of Dell PowerEdge R640 server
October 2019Installing the Avaya Converged Platform 130 Series13
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Overview
No. ItemIcon Description
1Left control panelNADisplays the system health, system ID, and status LED indicators.
• Status LED: Enables you to identify failed hardware components.
There are up to five status LEDs and an overall system health LED
(Chassis health and system ID) bar.
2Optical driveN/AOne slim SATA DVD-ROM drive.
Note:
DVD devices are data only.
3USB portThe USB port is USB 3.0 compliant.
4VGA portEnables you to connect a display device to the system.
5Right control panelNAContains the power button, USB port, iDRAC Direct micro port, and the
iDRAC Direct status LED.
6Drive slotsNAEnable you to install hard drives that are supported on your system.
Back view of Dell™ PowerEdge™ R640 Server
Figure 2: Back view of Dell PowerEdge R640 single CPU server
Figure 3: Back view of Dell PowerEdge R640 dual CPU server
October 2019Installing the Avaya Converged Platform 130 Series14
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Avaya Converged Platform Appliance profiles
No. ItemIconDescription
1PCIe expansion
card slot(s)
2Power supply unit
(2)
3NIC port (4)The NIC ports that are integrated on the network daughter card (NDC)
4USB 3.0 portThe USB ports are of 9-pin and 3.0-compliant. These ports enable you
5VGA portEnables you to connect a display device to the system.
6Serial portEnables you to connect a serial device to the system.
N/AEnables you to install PCI Express expansion cards.
Note:
Avaya Converged Platform profile 2, 3, 4, 5, and 51 have a 2-port
1GbE NIC.
N/AWattage and voltage type depends on configuration.
provide network connectivity.
to connect USB devices to the system.
7iDRAC9 Enterprise
port
8CMA power portN/AThe Cable Management Arm (CMA) power port enables you to connect
9System
identification button
Enables you to remotely access iDRAC.
to the CMA.
The System Identification (ID) button is available on the front and back
panel of the systems. Press the button to identify a system in a rack by
turning on the system ID button. You can also use the system ID button
to reset iDRAC and to access BIOS using the Step Through mode.
Avaya Converged Platform Appliance profiles
In the Avaya Converged Platform 100 Series Release 4.0, the server constructs are reduced and
shared among Avaya Converged Platform 110 Appliance, Avaya Converged Platform 120
Appliance, and Avaya Converged Platform 130 Appliance.
October 2019Installing the Avaya Converged Platform 130 Series16
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Environmental requirements
Weight
System
Avaya Converged Platform 100
series
Dell PowerEdge R640
Maximum Weight
21.9 kilogram
(48.28 lbs)
Environmental requirements
The tables in this section list the environmental requirements for the server.
Table 1: Temperature
Temperature
Storage–40°C to 65°C (–40°F to 149°F)
Continuous operation (for altitude less than
950 m or 3117 ft)
Fresh airFor information about fresh air, see Expanded Operating
Specifications
10°C to 35°C (50°F to 95°F) with no direct sunlight on the
equipment.
Temperature at https://www.dell.com.
Table continues…
October 2019Installing the Avaya Converged Platform 130 Series17
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Overview
TemperatureSpecifications
Maximum temperature gradient (operating
20°C/h (68°F/h)
and storage)
Table 2: Relative humidity
Relative humiditySpecifications
Storage5% to 95% RH with 33°C (91°F) maximum dew point.
Atmosphere must be non-condensing at all times.
Operating10% to 80% relative humidity with 29°C (84.2°F)
maximum dew point.
Table 3: Maximum vibration
Maximum vibrationSpecifications
Operating0.26 G
Storage1.88 G
at 5 Hz to 350 Hz (all operation orientations).
rms
at 10 Hz to 500 Hz for 15 min (all six sides
rms
tested).
Table 4: Maximum shock
Maximum shockSpecifications
OperatingSix consecutively executed shock pulses in the positive
and negative x, y, and z axes of 6 G for up to 11 ms.
StorageSix consecutively executed shock pulses in the positive
and negative x, y, and z axes (one pulse on each side of
the system) of 71 G for up to 2 ms.
Table 5: Maximum altitude
Maximum altitude
Specifications
Operating3048 m ( 10,000 ft)
Storage12,000 m (39,370 ft)
Table 6: Operating temperature de-rating
Operating temperature de-rating
Specifications
Up to 35°C (95°F)Maximum temperature is reduced by 1°C/300 m (1°F/547
ft) above 950 m (3,117 ft).
35°C to 40°C (95°F to 104°F)Maximum temperature is reduced by 1°C/175 m (1°F/319
ft) above 950 m (3,117 ft).
40°C to 45°C (104°F to 113°F)Maximum temperature is reduced by 1°C/125 m (1°F/228
ft) above 950 m (3,117 ft).
October 2019Installing the Avaya Converged Platform 130 Series18
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Table 7: Standard operating temperature
Standard operating temperatureSpecifications
Continuous operation (for altitude less than
950 m or 3117 ft)
5°C–40°C (41°F–104°F) with no direct sunlight on the
equipment.
Power requirements
The system supports up to two AC power supply units (PSU).
Table 8: PSU specifications
Power requirements
PSUClassHeat dissipation
(maximum)
750 W ACPlatinum2891 BTU/hr50/60 Hz100–240 V AC, autoranging
Table 9: ACP 100 Series - Dell R640 Power Requirements
ACP100 Series Dell R640System VA ratingHeat Output (BTU/hr)Peak Power Max.
Profile 2200680270
Profile 33401161457
Profile 42831066365
Profile 55041721655
Profile 515281802685
FrequencyVoltage
(Watts)
October 2019Installing the Avaya Converged Platform 130 Series19
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Chapter 3:Installation
Installation checklist
Use the following checklist to complete the installation of the server.
No.TaskDescriptionNotes
1Discharge electrostatic energy.See Electrostatic discharge on
page 20.
2Inspect package contents.See Package contents on
page 21.
3Install the server using the rail kit.See Installing the server on
page 22.
4Attach cables.See Attaching cables on
page 26.
5Connect power.See Connecting power on
page 27.
The following items are application-specific. Refer to the application-specific documentation for
additional information on:
• Initial configuration and IP address assignment.
• Ethernet port cabling.
• Application shutdown procedures.
Electrostatic discharge
Electrostatic discharge (ESD) is a discharge of stored static electricity that can damage equipment
and impair electrical circuitry. Electrostatic voltages can result from friction including, pulling
cabling through conduits, walking across carpeted areas, and building static charge in clothing.
When you improperly handle electronic components, ESD damage occurs and can result in
complete or intermittent failures. While networking equipment is commonly designed and tested to
withstand common mode ESD events, voltage can sometimes discharge to some connector pins,
which can potentially damage the networking equipment.
October 2019Installing the Avaya Converged Platform 130 Series20
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Package contents
To protect against ESD damage, take the following measures before you connect data cables to
the device:
• Always use antistatic wrist straps. Make sure you adjust the strap to provide good skin
contact.
• Ensure that you properly ground work surfaces and equipment racks for protection against
electrostatic discharge. You must connect the common point to the building ground wire. In a
properly wired building, the nearest reliable ground is typically at the electrical outlet.
• Avoid contact between equipment and clothing. The wrist or ankle strap protects only the
equipment from ESD voltages on the body; ESD voltages on clothing can still cause damage.
• Avoid touching any connector pins.
• Do not remove the wrist or ankle strap until the installation is complete.
Package contents
The following items are provided with your server. Contact Avaya Support if any of the following
items are not present.
• Dell A7 ReadyRails II sliding rail assembly kit
- Two Dell A7 ReadyRails II sliding rail assemblies
- Two hook and loop straps
• Cable management arm kit
- Cable management arm
- Static support tray
- Status indicator cable
- Cable tie wraps
- Right attachment bracket
- Left attachment bracket
• Server faceplate
• Server faceplate key
• Rack Installation Instructions Booklet
• Enterprise Products Safety, Environmental and Regulatory Information Booklet.
October 2019Installing the Avaya Converged Platform 130 Series21
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Installation
Installing the server
About this task
Use this procedure to install the server using the provided rail kit.
Before you begin
Warning:
• Before you begin, read and follow the safety instructions in your Safety, Environmental,
and Regulatory information document shipped with your system.
• To avoid injury, do not attempt to lift the system by yourself.
• Verify that the rack is installed according to the manufacturer's instructions and in
accordance with all local codes and laws. Verify that the rack is grounded in accordance
with local electrical code.
Note:
• Avaya customers are required to have a VGA monitor, USB keyboard, and USB mouse
available for use by installation and servicing technicians.
• This rail kit is compatible with square, unthreaded round, and threaded round hole racks.
Procedure
1. Identify and separate the components of the Dell A7 ReadyRails II sliding rail assembly kit.
October 2019Installing the Avaya Converged Platform 130 Series22
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Installing the server
• Two Dell A7 ReadyRails II sliding rail assemblies — (1)
• Two hook and loop straps — (2)
2. Place the kit components within easy reach of your work area.
Important:
Rail kit installation is performed using either Step 3 or Step 4 depending on the type of
rails in use. Read each step carefully and consult your installation environment before
proceeding.
October 2019Installing the Avaya Converged Platform 130 Series23
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Installation
3. Perform the following actions to install toolless rails (Square Hole or Round Hole Racks):
Task orderTask
1Position the left and right rail end pieces labeled FRONT facing inward and orient
each end piece to seat in the holes on the front side of the vertical rack flanges.
2Align each end piece in the bottom and top holes of the desired rack spaces.
3Engage the back end of the rail until it fully seats on the vertical rack flange and
the latch clicks into place.
4Repeat these steps to position and seat the front end piece on the vertical rack
flange.
October 2019Installing the Avaya Converged Platform 130 Series24
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Installing the server
4. Perform the following actions to install toolless rails (Threaded Hole Racks):
Task orderTask
1Remove the pins from the front and rear mounting brackets using a flat-tipped
screwdriver.
2Pull and rotate the rail latch subassemblies to remove them from the mounting
brackets.
3Attach the left and right mounting rails to the front vertical rack flanges using two
pairs of screws.
4Slide the left and right back brackets forward against the rear vertical rack flanges
and attach them using two pairs of screws.
October 2019Installing the Avaya Converged Platform 130 Series25
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Installation
5. Perform the following actions to install the system in the rack:
Task orderTask
1Pull the inner slide rails out of the rack until they lock into place.
2Locate the rear rail standoff on each side of the system and lower them into the
rear J-slots on the slide assemblies.
3Rotate the system downward until all the rail standoffs are seated in the J-slots.
4Push the system inward until the lock levers click into place. Press the slide-
release lock buttons on both rails and slide the system into the rack
Attaching cables
About this task
Use this procedure to attach network and I/O cables to the system.
October 2019Installing the Avaya Converged Platform 130 Series26
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