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Nortel Business Communications Manager 5.0

Configuration — System

Release: 5.0 Document Revision:

02.04

NN40170-501

Document status: Standard Document issue: 02.04 Document date: September 2009 Product release: BCM 5.0 Job function: Configuration Type: Technical Publication Language type: English

NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel Networks.

Contents 3

New in this release 7

Features 7

Introduction 11

Fundamentals 13

Configuration interfaces 13 Scheduled services 15 Call-by-call service selection 15 Dynamic device configuration for BCM450 15 SNMP management 19 Music source and BcmAmp 20

System configuration 23

BCM50 and BCM450 system configuration preparation 25

Connecting to the BCM system through the OAM port 26 Accessing the BCM Web page 26 Downloading and installing Element Manager 27 Downloading the Startup Profile template 27 Downloading the factory default programming record 28 Connecting to the BCM system 29 Viewing or modifying the Welcome panel 29 Saving the programming record 31

Basic parameters configuration 33

BCM50 and BCM450 configuration with Telset Administration 35

Entering the keycode 35 Configuring the IP address 36 Configuring the modem 37 Selecting the region 38 Selecting the telephony startup template and start DN 38 Initializing voice mail 38 Creating Telset user accounts 38

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BCM50 and BCM450 configuration with Element Manager 41

Entering the keycode 41 Configuring the IP address 42 Configuring the modem 43 Configuring the startup template for telephony services 43 Initializing voice mail 44 Entering a name for your system 44 Configuring the date and time settings 45 Configuring DHCP server settings 46 Configuring IP Phones 48 Configuring SNMP settings 50 Configuring the SNMP manager list 51 Deleting an SNMP manager 52 Configuring SNMP community strings 52 Deleting SNMP community strings 53 Configuring service access points 53 Deleting service access points 54 Configuring SNMP trap destinations 55 Viewing and modifying SNMP trap destinations 56 Deleting SNMP Trap Destinations 57 Creating user accounts 57

BCM50 and BCM450 configuration with Startup Profile 59

Setting the Excel macro security level 60 Customizing a Startup Profile for your system 60 Loading the Startup Profile data onto your BCM system 62

BCM50 and BCM450 internal resources configuration 63

Configuring IP trunks 63 Configuring IP sets and applications 64

BCM450 MBM and legacy Norstar configuration 67

Configuring main unit MBMs 68 Configuring legacy Norstar modules 69 Configuring expansion unit MBMs 71 Deconfiguring MBMs and Norstar modules 73

BCM50 and BCM450 trunk module configuration 75

Configuring the trunk module parameters 75 Configuring call-by-call service selection 76 Provisioning module lines and loops 76

Dial-up resources configuration 79

ISDN interface management 79 ISDN interface connection or disconnection 82 ISDN channel parameters configuration 83

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Modem interface management 85 Modem interface connection or disconnection 87 Modem dial-out link parameters configuration 88 WAN Failover on BCM50 91 ISDN dial-in parameters configuration 93 Automatic dial-out interface configuration 98 Dial-up interfaces as primary connections 100 Static routes for dial-out configuration 102

BCM50 and BCM450 scheduled services 103

Configuring schedule names and timers 103 Configuring scheduled service 104

BCM50 and BCM450 music source configuration 107

Selecting the audio jack as a music source 107 Selecting a network device as a music source 108 Accessing the Music Manager administration Web page 109 Loading music onto the BCM50 and BCM450 110 Adding music to the play list 111 Removing music from the play list 111 Deleting music from the BCM50 and BCM450 112 Using the BcmAmp Player 112

Basic configuration testing 115

BCM50 and BCM450 main unit testing 117

Testing the main unit 117 Troubleshooting the main unit 118

BCM50 and BCM450 expansion unit testing 119

Testing the expansion unit for BCM50 and BCM450 119 Troubleshooting the expansion unit for BCM450 120 Troubleshooting the expansion unit for BCM50 121

BCM50 and BCM450 media bay modules testing 123

Testing a station MBM 123 Testing a trunk MBM 124 Determining why an MBM does not appear in Element Manager 124

BCM50 and BCM450 analog terminal adapter testing 127

Correcting a non-functioning ATA2 for BCM450 127 Correcting no dial tone at the ATA2 on BCM450 127 Confirming correct ATA2 wiring for BCM450 128 Correcting a non-functioning ATA2 for BCM50 129 Correcting no dial tone at the ATA2 on BCM50 129 Confirming correct ATA2 wiring for BCM50 129

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System parameters reference 131

BCM50 and BCM450 initial parameters 131 BCM50 and BCM450 startup parameters 132 Call-by-call services available 133 Trunk module parameters 134

System capacity reference 143

BCM450 device type capacity 143

Market profile attributes reference 145

Interface availability 145 Tones and cadences 148 Core parameters for market profiles 158 Analog trunk parameters 175 GASM8 parameters 184 GASI parameters 187 ATA2 parameters 189 Voice mail 193 ISDN line services 195 Analog and digital trunk types 196

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New in this release

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

This is the initial release of the BCM 5.0 platform. This document contains information about configuring the BCM 5.0 system in Release 5.0.

Features

See the following sections for information found in this document.

BCM 5.0 configuration

You configure your BCM 5.0 system to provide the required system functionality. A BCM 5.0 system cannot function until it is configured.

You can configure basic parameters (initial parameters and startup parameters) through Element Manager, Telset Administration, or the Startup Profile template. For more information about configuring your BCM 5.0 system see, BCM 5.0 system configuration preparation (page 25).

Element Manager configuration

To configure your BCM 5.0 system most efficiently, you can download and install Element Manager on your computer. You can configure all BCM 5.0 system parameters through Element Manager. For more information see,

Business Element Manager (page 13)and BCM 5.0 configuration with Business Element Manager (page 45).

Telset Administration configuration

You can use Telset Administration through a digital telephone with a two-line display to set the BCM 5.0 configuration parameters.

You cannot set all the basic parameters using Telset Administration. Therefore, after configuring the initial parameters, you must use Element Manager to set the startup parameters. For more information see, Tel se t

Administration (page 15) and BCM 5.0 configuration with Telset Administration (page 39).

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Startup Profile configuration

An experienced administrator uses the Startup Profile tool to customize a template with common BCM 5.0 system parameters. The administrator uses this template to configure a single system or multiple systems. For more information see,Startup Profile (page 14) and BCM 5.0 configuration with

Startup Profile (page 65).

Internal resources configuration

You can configure the internal resources on your BCM 5.0 main unit. The internal resources include IP trunks, IP sets, and applications resources. For more information see, IP sets and applications configuration (page 17) and

BCM 5.0 internal resources configuration (page 71).

Media Bay Module configuration

You can configure media bay modules (MBMs) for the BCM 5.0. Configuring main unit media bay modules (MBM) is a two-stage process. First, identify the type of installed MBMs to the BCM 5.0 system, and then configure the required variables. The BCM 5.0 system provides default values for your MBM.

For more information see, BCM450 MBM and legacy Norstar configuration

(page 75).

Trunk configuration

Configure the trunk module parameters to define the line properties for your BCM 5.0 system. For more information see, IP trunk module configuration

(page 16)and BCM450 MBM and legacy Norstar configuration (page 75).

Music source configuration

The Music on Hold and Background Music features provide music to users. For these features to function properly, you must connect a music source to the BCM 5.0 system and configure the music source. For more information see, BCM 5.0 music source configuration (page 121).

Configuration testing

Perform basic testing and troubleshooting on BCM main unit, expansion units, media bay modules (MBM), and analog terminal adapter (ATA) For more information see, Basic configuration testing (page 129), BCM 5.0 main unit

testing (page 133), BCM 5.0 expansion unit testing (page 137), BCM 5.0 media bay modules testing (page 141), and BCM 5.0 analog terminal adapter testing (page 145).

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Dynamic device configuration for BCM450

Attention: Dynamic device configuration is supported only on BCM450 and

not on BCM50.

With dynamic device configuration, DN and line number allocation and assignment is dynamically performed by the system, as required, until either all hardware administered to a system is populated with the necessary DNs and line numbers, or the system has reached the maximum capacity.

For more information about dynamic device configuration, see the following sections:

• Dynamic device configuration for BCM450 (page 16)

• BCM 5.0 internal resources configuration (page 71)

• BCM450 MBM and legacy Norstar configuration (page 75)

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Introduction

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

This guide describes how to configure the Business Communications Manager (BCM 5.0) systems.

Navigation

• Fundamentals (page 13)

• System configuration (page 23)

• BCM 5.0 system configuration preparation (page 25)

• Basic parameters configuration (page 37)

• BCM 5.0 internal resources configuration (page 71)

• BCM450 MBM and legacy Norstar configuration (page 75)

• BCM 5.0 trunk module configuration (page 85)

• Dial-up resources configuration (page 91)

• BCM 5.0 scheduled services (page 115)

• BCM 5.0 music source configuration (page 121)

• Basic configuration testing (page 129)

• System parameters reference (page 151)

• System capacity reference (page 163)

• Market profile attributes reference (page 165)

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Fundamentals

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

This section provides conceptual information about BCM 5.0 configuration.

Navigation

• Configuration interfaces (page 13)

• Scheduled services (page 15)

• Call-by-call service selection (page 15)

• Dynamic device configuration for BCM450 (page 16)

• SNMP management (page 19)

• Music source and BcmAmp (page 21)

Configuration interfaces

This section describes the methods to configure your BCM 5.0 system.

While Element Manager is the primary management application, BCM 5.0 also supports the programming of telephony and applications areas through Telset Administration, and through the Startup Profile template.

Business Element Manager

The primary management application for configuring and administering the BCM 5.0 system is Business Element Manager. Business Element Manager is a client-based management application that runs on a Windows computer, or on a Citrix server.

You use Business Element Manager to connect to the BCM 5.0 devices to be managed either through an IP network connection, or through the OAM port on a BCM 5.0 main unit.

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You can download Business Element Manager from the BCM 5.0 web page and install it on your computer at any time. However, you cannot connect to a BCM 5.0 system with Business Element Manager until the BCM 5.0 main unit is installed and running.

Installing Business Element Manager in a Citrix environment

You can run Business Element Manager in a Citrix environment using Citrix Presentation Server 4.0 on Windows Server 2003 (all editions).

When you run Business Element Manager in a Citrix environment, install Business Element Manager on a Citrix server. You can run Citrix Program Neighborhood to connect to the server and launch the Business Element Manager.

Business Element Manager is designed for single-user environments. A single installation of Business Element Manager extends the same user preferences to any Citrix user, including the device list and any saved passwords. Citrix administrators can ensure a secure environment by using one of the following approaches:

• install a copy of Business Element Manager for each user or group of users in different folders, with Windows permissions set for the folder to control access.

• in cases where a shared device tree is permitted, ensure that users do not save passwords, but instead enter a password each time they connect.

Startup Profile

The Startup Profile is a template containing the basic configuration parameters that you edit using Microsoft Excel. The Startup Profile is used to accelerate the initial installation programming of system-level parameters. It helps bring the BCM 5.0 system to a basic operational and ready-tocustomize state without using either Business Element Manager or Telset Administration.

The administrator must fill out the Startup Profile template, save it onto a USB storage device and insert the storage device into the USB port of the BCM 5.0 main unit before the initial start-up. On start-up the BCM 5.0 system reads the information and starts up with the correct system parameters and feature licensing already in place.

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Telset Administration

Installers who are already familiar with Telset Administration can perform programming from the keypad of any telephone connected to the BCM 5.0 device. This alleviates the need for access to a computer at the customer site. For more information about using Telset programming on the BCM 5.0, see the following documents:

• Telset Administration Guide (NN40170-604)

• CallPilot Telephone Administration Guide (NN40090-500)

• Intelligent Contact Center Telephone Administration Guide (NN40170-

600)

Scheduled services

Use scheduled services to control how calls are answered in off-hours (Ringing Groups), how calls are routed at various times of the day, and how restrictions are applied on lines and telephones at specific times of the day.

With Business Element Manager, you can perform the following configuration functions for scheduled services:

• determine which schedules are active on the system for routing, restriction, and ringing schedules.

Fundamentals 15

• set the time periods within each schedule for each day of the week.

• rename schedules.

Schedules are activated and deactivated through control telephones.

Restriction and Routing services require a service control password before users can change scheduling on a control telephone. You use the Service Control Password field to delete a current entry, and add a new password. Make a note of the password; the panel shows only asterisks.

Call-by-call service selection

The PRI Call-by-call Service Selection is region-specific to North America for a DTM set to a PRI module type.

By default, incoming calls on a PRI are routed based on the Called Party Number information within the call request. The last number of digits of the called party number that match the Received Number Length setting are used as Receive Digits to find a target line.

In North American PRI, the Call-by-Call services provides alternate routing maps to be defined in various ways, depending on the protocol defined for this PRI.

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Dynamic device configuration for BCM450

Attention: Dynamic device configuration is supported only on BCM450 and

not on BCM50

Dynamic device configuration applies to internal components on the main unit including IP trunks, IP sets, and applications, as well as media bay modules (MBM) and legacy Norstar modules on the main unit and expansion unit.

Directory numbers

If you configure a set of directory numbers (either IP Sets or MBM DNs) with Assign Target Lines selected, the DNs have Target Lines assigned to them (assuming there are unused Target Lines available).

If you deconfigure some of these DNs, the state of the originally assigned Target Lines associated with these DNs are still programmed with the original DNs' Public and Private Configured numbers and they remain assigned to their DN positions.

The result of deconfiguring DNs from the set above is a new DN set configured on the same bus on the system (IP Sets, Applications, MBM devices). The first number of the DNs in this new set still have the Target Lines assigned to them that were originally assigned. This is independent of the Assign Target Lines option selection for this new Configured DN set.

The net effect is that if an administrator configures DNs with Target Lines and then decides to deconfigure and reconfigure some as different DNs, the original Target Line assignments and Pub/Priv number programming follows the reconfigured DNs.

IP trunk module configuration

Although IP trunks are not physical devices and you cannot remove them from the system, BCM 5.0 supports modification of IP trunk line numbers.

You can assign a larger range of line numbers than what is actually licensed for IP trunks. The effect is to reserve the line numbers beyond the current licensed line count for future additional IP trunk licenses. Lines beyond the licensed count do not boot until the necessary keycodes are provided to enable the additional lines.

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The list of line numbers for IP trunks must be consecutive. If the available line numbers are segmented and the necessary number of consecutive line numbers does not exist, you receive an error. If this occurs, you must remove other lines in the system and restart line numbering for devices so the lines numbers are not as segmented and consecutive groups can be obtained for all devices.

If additional licensing is added later for more IP trunks such that the licensed number of IP trunks is greater than the currently provisioned number, then the system will not automatically request additional line numbers for the new trunks. In this case the administrator must configure the new line numbers to populate the additional IP trunks. If additional licensed IP trunks are added and line numbers are reserved such that these additional trunks are covered, then no additional line numbering configuration operations are necessary.

IP sets and applications configuration

Main unit telephony resources includes a list of IP set DNs and a range of application DNs. Services assigned to the IP sets or applications device type are the DNs of these sets or DNs that an application can use respectively.

Application DNs are the DNs assigned to applications such as the CallPilot DN, the MeetMe DN, or Contact Center skillset DNs.

Fundamentals 17

The ability to assign IP set and application DN services is limited by the maximum number of DNs for IP sets and applications respectively, and also by the maximum total number of relocatable DNs on the system.

There may be notes or warnings in the Configuration dialog box to notify the administrator of the impact of the configuration action. This may include a recommendation to restart, or that a service may be restarted automatically.

Additional configuration options specify whether or not target lines are desired for the DNs, and if so a starting public DN, and starting private DN can be assigned to target lines.

An available target line is one that is currently unassigned to any DN (even a Hunt Group DN) and has no programmed private or public receive digits assigned to it. Target line numbers may or may not be consecutive.

Conflicts of public or private line DNs, where the DN is used elsewhere, results in a failure of the public or private DN assignment to the set in question, but does not cause the entire request to fail. The sets are configured, but not all are successfully assigned public or private target line numbers if resource limitations prevent it.

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Once a target line is configured with public or private numbers, deconfiguring DNs that have appearances of those target lines does not remove the public or private numbers from those target lines.

The DNs assigned to IP sets or applications do not need to be consecutive. If the relevant pool DNs are renumbered or changed, so the consecutive DNs do not exist, then the IP sets or applications have non-consecutive DNs. For this reason the low and high values for IP sets and applications represent the lowest and highest DN value currently in the respective assigned range. The total number of DNs assigned is not all the DN values in between the low and high values.

Configuring IP or Application DNs is a cumulative action. Every new successful configuration request adds the relevant count of IP or Application DNs to the existing range. Existing DNs are not affected or changed in any way. The default number of DNs to add is normally zero. This is a protection mechanism. You must change the number of DNs in the Number of DNs to add field to the desired number of additional DNs.

When you configure DNs there is an exception to the number of DNs you can add. The BCM 5.0 system requires a minimum of three configured application DNs for applications to function correctly. When you configure application DNs, if there are fewer than three currently configured application DNs, then the minimum number possible to configure is set so that the final configured application DN count is at least three. For example, if through Set-based administration you complete a DN deconfiguration, and only two configured application DN remains, then the next time you configure application DNs the system would permit a minimum of two additional DNs to be configured for a final total of three.

Finally, you can partially configure IP sets and applications (but not MBMs) with fewer DNs than the licensed device count. The MBM needs to either read MBM DNs or Digital/Analog station DNs. If there are not sufficient DNs defined in the relevant pools then the number of available DNs are allocated to the services list.

Main unit and expansion unit MBM configuration on BCM450

Attention: Main unit and expansion unit MBM configuration is applicable

only for BCM450

During media bay module (MBM) configuration, the BCM450 system provides suggested default values for the MBM. These suggestions include DNs or line numbers. If you change configuring data from the defaults provided and the configuration fails, then the configuration reverts back to the suggested values.

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Fundamentals 19

When configuring a line device, a starting line number is specified. Based on the MBM type and region configuration, the appropriate number of line numbers are allocated and associated with the ports of the MBM. If insufficient resources are available to complete the requested configuration then the device configuration fails.

For combination devices, configuration of the individual components is treated separately. It is possible for one part of a combination device to get configured while the other part fails because of insufficient resources.

The location of a device is independent of the bus value associated with a device. For example, an MBM in location “Main MBM 1” can be assigned Bus 10 in one configuration, but subsequent changes to the configuration can result in “Main MBM 1” assigned to Bus 11 (or any other valid bus value). The bus assigned to a device is now one of several resources that a device receives during configuration to become operational.

It is possible for a configuring request of a device to fail if sufficient resources are not available. This can be a result of insufficient contiguous line numbers, not enough remaining DNs, or no busses remaining. If sufficient resources are not available for a configuring request, the system presents a dialog box that the device configuration request failed.

When a BRI MBM is configured all loops on the MBM are defaulted as T-loops and the administrator must provide a starting line number for a BRI MBM upon configuration. It is important to note that a BRI MBM uses eight consecutive line numbers. This is to ensure a consecutive series of line numbers across a BRI MBM regardless of the loop type setting.

You configure the R2MFC MBM as a DTI-PRI MBM with additional configuration to set the attributes of the PRI protocol such that the device operates as an R2MFC.

DNs are dynamic and changing a loop on a BRI-ST device from S to T type completely removes those DNs from the system.

DSMn16+/32+ MBMs are capable of double density. If you want to maximize TDM sets on a system using an expansion unit, you need to set the dip settings on the DSM32+ MBMs in the chassis to double density mode.

SNMP management

SNMP (Simple Network Management Protocol) is a set of protocols for managing complex networks. SNMP-compliant devices, called agents, store metadata in Management Information Bases (MIBs) and provide this data to SNMP requesters.

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You can configure general SNMP settings, including enabling and disabling the SNMP agent, enabling and disabling versions of the SNMP agent, defining access permissions, and adding and deleting SNMP management stations.

You can create a list of SNMP managers who are permitted to query the BCM

5.0 system by specifying their IP addresses. If you have specified SNMP

managers, the BCM 5.0 SNMP agent will respond only to SNMP requests from those IP devices.

You can use external SNMP clients, such as HP OpenView, to monitor the BCM 5.0 system by means of read-only SNMP requests.

The BCM main unit supports the following versions of SNMP:

• SNMP v1 — the first implementation of SNMP; this version supports such protocols as IP

• SNMP v2C — provides improved efficiency and error handling

• SNMP v3 — provides improvements in security and privacy

Using the Business Element Manager, you can select which versions of SNMP you want the BCM agent to support. For more information, see

Configuring SNMP settings (page 55).

Management Information Bases provide access to the managed objects of a system and specify the format of traps. BCM 5.0 supports the following MIBs:

• RFC 1213 — MIB II

• RFC 2863 — Interface MIB

• RFC 2737 — Entity MIB

• RFC 2790 — Host MIB

• RFC 2261 — SNMP framework

• SmallSiteEvent MIB for traps

• The device sysObjectIDs are defined in the BCM Small Site Common MIB, and are defined for the BCM main unit. The following tabe summarizes the sysObjectID assignments:

Table 1 sysObjectID assignments

Model Main Unit sysObjectID Integrated Router sysObjectID

BCM450 1.3.6.1.4.1.562.37.1.8 —

BCM50 and BCM50b 1.3.6.1.4.1.562.37.1.4 —

BCM50a and BCM50ba 1.3.6.1.4.1.562.37.1.4 1.3.6.1.4.1.562.37.1.5

BCM50e and BCM50be

1.3.6.1.4.1.562.37.1.4

1.3.6.1.4.1.562.37.1.6

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Music source and BcmAmp

This section describes the music source for your BCM 5.0 system.

Music source

The Music on Hold and Background Music features provide music to users. For these features to function properly, a music source must be connected to the BCM.

There are three ways you can connect the music source to the BCM 5.0 system:

• You can connect an external music source through an analog input to the BCM.

• You can use the IP Music feature to connect to Music Manager. Music Manager is an audio player application that resides on the BCM 5.0 system and provides a streaming audio signal to the BCM 5.0 system.

• You can use the IP Music feature to connect to an external music source on the data network.

You must connect the external music source to your network and it must be accessible to the BCM 5.0 system. The external music source must also produce a streaming audio signal that is compatible with the BCM 5.0 system.

Fundamentals 21

Select Music Manager if you are using the IP Music feature to connect to the music source available on the BCM. If you select Music Manager, you must configure the BcmAmp application before you can use it.

Select Streaming Server if you are using the IP Music feature to connect to a music source on the data network. If you select Streaming Server, you must configure the Network Device before you can use it.

For information about connecting external music through and analog input, see Installation — System (NN40170-303).

BcmAmp application

The audio files loaded onto the BCM 5.0 system are loaded into the same disk space that is used for CallPilot messages. Therefore, every minute of audio file loaded onto the BCM 5.0 system reduces the amount of message storage space available to CallPilot by one minute. To ensure the proper operation of both Music Manager and CallPilot, the following restrictions are applied to uploading audio files.

• The maximum size of any single sound file you load onto the BCM 5.0 system is 150 MB.

• The maximum amount of disk space available for Music Manager audio files is 1 GB.

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• To ensure there is sufficient disk space for CallPilot, Music Manager Administration prevents you from uploading files if there is less than 1 GB of free disk space on the BCM 5.0 system.

To minimize the time required to upload audio files, record the audio files as a single channel (mono) using 8-bit samples at a rate of 8 kHz.

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System configuration

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

Configure your BCM 5.0 system to provide the required system functionality. A BCM 5.0 system cannot function until it is configured.

Prerequisites to system configuration

• Ensure your BCM 5.0 system is properly installed. For more information about installing a BCM 5.0 system, see Installation — System (NN40170-

303).

System configuration tasks

This work flow shows you the sequence of tasks you perform to configure your BCM450 system. To link to any tasks, go to System configuration navigation

(page 24).

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24 System configuration

Figure 1 System configuration tasks

System configuration navigation

• BCM 5.0 system configuration preparation (page 25)

• Basic parameters configuration (page 37)

• BCM 5.0 internal resources configuration (page 71)

• BCM450 MBM and legacy Norstar configuration (page 75)

• BCM 5.0 trunk module configuration (page 85)

• BCM 5.0 scheduled services (page 115)

• BCM 5.0 music source configuration (page 121)

• Basic configuration testing (page 129)

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BCM 5.0 system configuration preparation

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

To configure your BCM 5.0 system most efficiently, you can download and install Business Element Manager on your computer. You can download the Startup Profile template, if you want to use it to set the basic parameters for your BCM 5.0 system. A programming record template that provides the default parameters is also available for download.

Prerequisites to BCM 5.0 system configuration preparation

• You can use the latest Business Element Manager version to manage all previous BCM systems that require Business Element Manager. You need only one instance of Business Element Manager on your computer.

• Business Element Manager supports the following OS systems:

— Windows Server 2003

— Windows Server 2008

— Windows XP

— Windows XP with Service Pack 3

— Windows Vista (Business, Ultimate, and Enterprise versions)

— Windows Vista with Service Pack 2 (Business, Ultimate, and

• Business Element Manager has the following system requirements:

— RAM: minimum 256 MB, recommended 512 MB

— free space: 150 MB

— A Citrix server supports access to Business Element Manager

Enterprise versions)

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26 BCM 5.0 system configuration preparation

BCM450 system configuration preparation procedures

This task flow shows you the sequence of procedures you perform to prepare your BCM450 system for configuration. To link to any procedure, go to BCM

5.0 system configuration preparation navigation.

Figure 2 BCM450 system configuration preparation procedures

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BCM 5.0 system configuration preparation 27

BCM 5.0 system configuration preparation navigation

• Connecting to the BCM system through the OAM port (page 27)

• Accessing the BCM Web page (page 28)

• Downloading and installing Business Element Manager (page 29)

• Downloading the Startup Profile template (page 29)

• Downloading the factory default programming record (page 30)

• Connecting to the BCM system (page 30)

• Viewing or modifying the Welcome panel (page 31)

• Saving the programming record (page 34)

Connecting to the BCM system through the OAM port

If you must change the BCM IP address (due to a conflict with your network), you can connect to the BCM system through the OAM port.

Prerequisites

• Before using the default address on your network, check with your system administrator. If this address conflicts with the LAN settings, you can cause network damage if you connect to the network without changing the IP address.

• Obtain a standard Ethernet cable.

Procedure steps

Step Action

1 Connect one end of the Ethernet cable to the OAM port on the main unit.

2 Connect the other end of the Ethernet cable to the Ethernet port on your

computer.

The DHCP-enabled computer is assigned IP address 10.10.11.2. (255.255.255.252).

--End--

Connecting to the BCM system through the LAN port

Connect your BCM main unit to the LAN to enable LAN access for your system.

Prerequisites

• Obtain a standard Ethernet cable.

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• The DHCP server on the main unit is enabled (IP Phones only) by default. If your network already contains a DHCP server, disable the DHCP server on the main unit.

Procedure steps

Step Action

1 Connect one end of the Ethernet cable to your LAN.

2 Plug the other end of the Ethernet cable into one of the available two LAN

ports on the BCM 5.0 main unit (two right-most ethernet ports).

The OAM port does not support VoIP devices.

Accessing the BCM Web page

After you connect your computer to the BCM system, you can download Business Element Manager from the Administrator Applications area of the BCM Web page.

--End--

Prerequisites

• Ensure you connect your computer to the BCM system, either through the OAM port or through a LAN connection.

Procedure steps

Step Action

1 Open a Web browser and enter the BCM system IP address:

• If your BCM 5.0 is installed on a network, type the address on the

• If your BCM 5.0 is installed but not yet configured, connect directly to

The Enter Network Password dialog box appears.

2 Enter the user name and password (defaults are shown):

• User name: nnadmin

• Password: PlsChgMe!

3 Click OK.

The Welcome to BCM Web page appears.

network in the form, http://xxx.xxx.xxx.xxx.

the BCM 5.0 through the OAM port and type, http://10.10.11.1

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--End--

Downloading and installing Business Element Manager

Download and install Business Element Manager to configure and set parameters for your BCM system.

Prerequisites

• Access the BCM Web page. For more information, see Accessing the

BCM Web page (page 28).

Procedure steps

Step Action

1 From Application Group, click BCM.

The Applications panel appears.

2 From the Applications panel, double-click BCM Element Manager.

Business Element Manager downloads, installs, and opens automatically.

--End--

Downloading the Startup Profile template

Download the Startup Profile template from the BCM Web page for your specific hardware platform, if you do not have a copy of the Startup Profile template on your computer.

Prerequisites

• Access the BCM Web page. For more information, see Accessing the

BCM Web page (page 28).

Procedure steps

Step Action

1 From Application Group, click BCM.

The Applications panel appears.

2 From the Applications panel, select Other Administrator Applications.

3 The Administrator Applications page appears.

4 From the Administrator Applications page, click Startup Profile Template.

5 The Startup Profile Template panel appears.

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6 Read the information on this panel.

7 Click Download Startup Profile Template on the right side of the screen,

and follow the instructions to download the template.

--End--

Downloading the factory default programming record

Download the factory default programming record from the BCM Web page, if you want a record of the default parameter values for the BCM system.

Prerequisites

• Access the BCM Web page. For more information, see Accessing the

BCM Web page (page 28).

Procedure steps

Step Action

1 From Application Group, click BCM.

The Applications panel appears.

2 From the Applications panel, select Other Administrator Applications

3 From the Administrator Applications page, click Factory Default

Programming Record.

4 The Factory Default Programming Record panel appears.

5 Read the information on this panel.

6 Click Download Factory Default Programming Record on the right side

of the screen, and follow the instructions to download the template.

Connecting to the BCM system

Connect to your BCM system to configure your system with Business Element Manager.

Prerequisites

• Download and install Business Element Manager. For more information, see Downloading and installing Business Element Manager (page 29).

--End--

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Procedure steps

Step Action

1 Launch Business Element Manager.

2 From the Network menu, click New Network Element > Business

Communications Manager.

3 In the IP Address box, type the BCM system IP address.

4 In the User ID and Password boxes, type the following information:

• User ID: nnadmin

• Password: PlsChgMe!

5 Click OK.

6 From the Network Elements list, select your BCM system IP address.

7 Ensure that the user name and password are entered.

8 Click Connect.

You are now connected to the BCM system.

BCM 5.0 system configuration preparation 31

--End--

Viewing or modifying the Welcome panel

The Welcome panel displays information for the current account logged on the system. The administrator is prompted to change the password before any programming menus are accessible.

Figure 3 Initial Welcome panel

The initial Welcome panel displays:

• on the first login to the BCM by nnadmin

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• when the administrator has selected the forced password change option on an account

• if the password has expired

Procedure steps

Step Action

1 Launch Business Element Manager.

2 From the Network menu, click New Network Element > Business

Communications Manager.

3 In the IP Address box, type the BCM system IP address.

4 In the User ID and Password boxes, type the following information:

• User ID: nnadmin

• Password: PlsChgMe!

5 Click OK.

6 From the Network Elements list, select your BCM system IP address.

7 Ensure that the user name and password are entered.

8 Click Connect.

The Welcome panels appears.

9 If prompted to change the password, in the Change Password box, enter a

new password.

--End--

Attention: Once the password has been changed the entire navigation tree

is accessible.

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Variable definitions

Variable Value

User ID This read-only value is the user ID you used to log on to the

system.

Password To change password, select the field and enter new password.

The password must satisfy the password policy requirements for the system.

If you are not prompted to change the password the following Welcome panel information displays.

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Figure 4 Welcome panel

Variable definitions

Variable Value

Account Notifications

User ID This read-only value is the user ID you used to log on to the

Telset User ID This read-only value is the user ID used to logon to the telset

Last successful login

This read-only value displays BCM administrative messages or

notifications regarding the current user.

system.

configuration interfaces for telephony and CallPilot applications.

This read-only value is the date and time that this user account

was last logged in the system.

Saving the programming record

Save the programming record that contains the current settings of all or part of your Business Element Manager data. These files can be saved in either HTML or Excel spreadsheet format. You can access the programming record in the same way you access any other HTML file or by using Excel, version 2002 or later, for the spreadsheet format.

Attention: The Save Programming Record task does not take very long because it does not include the DN settings. Saving the DN settings is a separate step and it can take up to 45 minutes.

Prerequisites

• Launch Business Element Manager and connect to your BCM system. For more information, see Connecting to the BCM system (page 30).

• The Save All Data selection can take up to 45 minutes to complete. Your computer must stay connected to the element during this time, as the Save

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All Data function is actively writing into the file specified until the function is complete.

Procedure steps

Step Action

1 In Business Element Manager, select the item on the task navigation panel

for which you want to save the data into an HTML report or Excel workbook.

An item can be a task item, task bullet, or a folder.

2 Select Session > device IP address > Save Programming Record >

Save Selected Data.

A warning appears.

3 Read the warning information and click Yes.

A Save dialog box appears.

4 In the Save: box choose the path where you want the file stored.

5 In the Files of type: box, choose the format in which you want to save the

data (HTML or Microsoft Excel spreadsheet).

BCM 5.0 system configuration preparation 35

6 Enter a File name.

Nortel recommends that you make the current date and system name part of the file name.

Click Save to save the DN data. This takes approximately 45 minutes to save the DNs.

8 Click Save to save the programming record.

--End--

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Basic parameters configuration

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

Configure basic parameters (initial parameters and startup parameters) through Telset Administration, Business Element Manager, or the Startup Profile template.

Prerequisites to basic parameters configuration

• Prepare your BCM 5.0 system for configuration. For more information, see

BCM 5.0 system configuration preparation (page 25).

• For an overview of the initial parameters and startup parameters, see

System parameters reference (page 151).

Basic parameters configuration tasks

This work flow shows you the sequence of tasks you perform to configure the basic parameters of your BCM450 system. To link to any tasks, go to Basic

parameters configuration navigation (page 38).

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Figure 5 Basic parameters configuration tasks

Basic parameters configuration navigation

• BCM 5.0 configuration with Telset Administration (page 39)

• BCM 5.0 configuration with Business Element Manager (page 45)

• BCM 5.0 configuration with Startup Profile (page 65)

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BCM 5.0 configuration with Telset Administration

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

You can use Telset Administration through a digital telephone with a two-line display to set the BCM 5.0 configuration parameters.

You cannot set all the basic parameters using Telset Administration. For example, you cannot enter a keycode using the Telset Administration interface. You must enter the keycodes using the Business Element Manager interface or the USB interface. For more information and procedures on how to download and apply keycodes on your BCM 5.0 system, see the Keycode Installation Guide.

Prerequisites to BCM 5.0 configuration with Telset Administration

• Connect a digital telephone with a two-line display to your BCM system.

• For information about using Telset Administration to set parameters, see the Telset Administration Guide (NN40170-604).

BCM450 configuration with Telset Administration procedures

This task flow shows you the sequence of procedures you perform to configure the initial parameters of your BCM system through Telset Administration. To link to any procedure, go to BCM 5.0 configuration with

Telset Administration navigation (page 40).

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Figure 6 BCM450 configuration with Telset Administration procedures

BCM 5.0 configuration with Telset Administration navigation

• Configuring the IP address (page 41)

• Configuring the modem (page 41)

• Selecting the region (page 42)

• Selecting the telephony startup template and start DN (page 42)

• Initializing voice mail (page 42)

• Creating Telset user accounts (page 43)

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Configuring the IP address

Configure the BCM IP address for full network connectivity.

Prerequisites

You must enter the keycode for your BCM 5.0 system to access the features. For more detailed information about retrieving and entering the keycode for your system, see the Keycode Installation Guide (NN40010-301).

Procedure steps

Step Action

1 Select Feature 9*8 from a two-line display telephone.

2 Enter the following user ID and password:

• User ID: SETNNA

• Password: CONFIG

The numerical values of the user ID and password are 738662 and 266344, respectively.

BCM 5.0 configuration with Telset Administration 41

3 Press OK.

4 Press NEXT to scroll through the menu and select IP Address.

5 Press OK.

6 Press CHNGE to modify the IP settings.

The display screen shows whether DHCP is enabled or disabled.

7 Press DIS to disable DHCP or ENL to enable DHCP.

The system must reboot to enable DHCP.

8 Press IP to modify the following IP settings:

• IP Address

• Subnet Mask

• Default Gateway

These settings have no effect if the DHCP is disabled.

9 Press Back and select System Restart to reboot the system.

Configuring the modem

Configure the BCM system modem to provide connection to the system through the modem.

--End--

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Prerequisites

• For more information about modem configuration, see Configuration— Telephony (NN40170-502).

Procedure steps

Step Action

1 Select Feature 9*8 from a two-line display telephone.

2 Enter the following user ID and password:

• User ID: SETNNA

• Password: CONFIG

The numerical values of the user ID and password are 738662 and 266344, respectively.

3 Press OK.

4 Press NEXT to scroll through the menu and select Modem.

5 Press OK. The display screen shows whether the modem is enabled or

disabled.

6 If the modem is disabled, press ENL to enable the modem.

7 If the modem is enabled, press DIS to disable the modem.

--End--

Selecting the region

Set the Region using Feature **PROFILE from a two-line display telephone.

For more information about using Telset Administration to set parameters, see the Telset Administration Guide (NN40170-604).

Selecting the telephony startup template and start DN

Set the DID or PBX template and Start DN using Feature **STARTUP from a two-line display telephone.

This is available for only 15 minutes after the system starts.

For more information about using Telset Administration to set parameters, see the Telset Administration Guide (NN40170-604).

Initializing voice mail

Initialize your voice-mail system using Feature 983 from a two-line display telephone.

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For information about using Telset Administration to initialize your voice mail system, see the CallPilot Telephone Administration Guide (NN40090-500).

Creating Telset user accounts

You can create Telset user accounts using Telset Administration.

Prerequisites

• You can create only Telset accounts using Telset Administration. To create Business Element Manager accounts, you must use Business Element Manager.

Procedure steps

Step Action

1 Select Feature 9*8 from a two-line display telephone.

2 Enter the following user ID and password:

• User ID: SETNNA

• Password: CONFIG

BCM 5.0 configuration with Telset Administration 43

The numerical values of the user ID and password are 738662 and 266344, respectively.

3 Press OK

4 Press NEXT to scroll through the menu and select User Accounts.

5 Press OK.

The Accounts screen appears.

6 Press CHNGE to create an account.

7 Press NEXT to scroll through the list of available accounts.

8 Press CRT to create the account.

If you see the DEL command instead of the CRT command, the account already exists.

9 Press BACK.

The Accounts screen appears.

10 Press NEXT.

The password screen appears.

11 Press CHNGE to change the password.

12 Press NEXT to scroll through the list of available accounts.

13 Press CHNGE to change the password for the selected account.

14 Enter the new password for the account.

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15 Enter the new password again to confirm it.

--End--

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BCM 5.0 configuration with Business Element Manager

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

You can configure all BCM system parameters through Business Element Manager.

Prerequisites to BCM 5.0 configuration with Business Element Manager

• Launch Business Element Manager and connect to your BCM system. For more information, see Connecting to the BCM system (page 30).

BCM450 configuration with Element Manager procedures

This task flow shows you the sequence of procedures you perform to configure the system parameters of your BCM system through Element Manager. To link to any procedure, go to BCM 5.0 configuration with Business

Element Manager navigation (page 46).

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Figure 7 BCM450 configuration with Element Manager procedures

BCM 5.0 configuration with Business Element Manager navigation

• Entering the keycode (page 47)

• Configuring the IP address (page 47)

• Configuring the modem (page 48)

• Configuring the startup template for telephony services (page 49)

• Initializing voice mail (page 49)

• Entering a name for your system (page 50)

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• Configuring the date and time settings (page 50)

• Configuring DHCP server settings (page 51)

• Configuring IP Phones (page 54)

• Configuring SNMP settings (page 55)

• Configuring the SNMP manager list (page 56)

• Configuring SNMP community strings (page 57)

• Configuring service access points (page 58)

• Configuring SNMP trap destinations (page 60)

• Creating user accounts (page 62)

Entering the keycode

Enter the keycode for your BCM 5.0 system to access the features.

Prerequisites

• Ensure you generate the keycode file for your BCM 5.0 system and that the keycode file is stored on your computer.

BCM 5.0 configuration with Business Element Manager 47

• For more detailed information about retrieving and entering the keycode for your system, see the Keycode Installation Guide (NN40010-301).

Procedure steps

Step Action

1 Select Configuration > System > Keycodes.

The Keycodes panel appears.

2 Click Load Keycode File.

The Open dialog box appears.

3 Select the keycode file for your system, and then click Open.

Configuring the IP address

Configure the BCM IP address for full network connectivity.

Prerequisites

• If you modify any of the attributes, the Business Element Manager session disconnects.

--End--

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Procedure steps

Step Action

1 Select Configuration > System > IP Subsystem.

2 Select the LAN Interfaces tab.

3 Select Customer LAN from the LAN Interfaces Summary. The IP

Configuration pane appears.

4 Click Modify.

5 Enter the IP address.

6 Enter the IP subnet mask.

7 Enter the Default gateway.

8 Click OK.

--End--

Variable definitions

Variable Value

Obtain IP address dynamically If this is selected, the BCM system attempts to use IP address

information from a DHCP server. If this is not selected, you must enter values for static IP address, IP subnet mask, and Default gateway.

IP address The IP address of the BCM system.

IP subnet mask The subnet mask used by the BCM system.

Default gateway The gateway used by the BCM system.

Configuring the modem

Configure the BCM system modem to connect to the system through the modem.

If you have the appropriate platform privilege, you can remotely dial into BCM Voicemail and enable the analog modem through any traditional PSTN, ISDN, or analog trunk. This feature eliminates the need for support personnel to make site visits to perform management operations.

Prerequisites

• For more information about modem configuration, see Configuration — Telephony (NN40170-502).

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Procedure steps

Step Action

1 Select Configuration > Resources > Dial Up Interfaces.

2 Click the Modem Dial-In Parameters tab.

3 Select the Enable modem dial-in check box to enable the modem.

--End--

Configuring the startup template for telephony services

Configure the startup telephony services to set or modify the values for the region, template, and start DN. Telephony services restarts with all telephony programming at default values. Performing a cold reset of telephony services erases all telephony programming, as well as all Voice Message mailboxes and messages.

Procedure steps

Step Action

1 Select Administration > Utilities > Reset.

2 Click Cold Reset Telephony Services.

The Cold Reset Telephony dialog box appears.

3 Configure the Cold Reset Telephony attributes.

4 Click OK.

--End--

Variable definitions

Variable Value

Region Specifies the startup region.

DID or PBX template Specifies the startup template.

Start DN Specifies the startup DN. The default is 221.

Initializing voice mail

Initialize your voice mail system to enable users access voice mail features.

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Prerequisites

• For more information, see the CallPilot Manager Set Up and Operation Guide (NN40090-300).

Procedure steps

Step Action

1 Select Configuration > Applications > Voice Messaging/Contact

Center.

2 Click Launch CallPilot Manager.

The Quick Install Wizard form appears. If your voice mail system is already initialized, you do not see the Quick Install Wizard. Instead you see the CallPilot Manager: Main Menu Web page.

3 Configure the attributes on the Quick Install Wizard form.

--End--

Entering a name for your system

Enter a descriptive name for your system to identify your system on the network.

Procedure steps

Step Action

1 Select Configuration > System > Identification.

2 In the System name box, enter a name for your system.

The system name must be a unique alphanumeric name that cannot begin with a number or hyphen (-), and cannot end with hyphen or period (.)

Configuring the date and time settings

Set the date and time settings for your BCM system.

Procedure steps

Step Action

--End--

1 Select Configuration > System > Date and Time.

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The Date and Time panel appears.

2 In the Current Date and Time panel, configure the Date and Time attributes.

--End--

Variable definitions

Variable Value

Date and Time source Set to NTP if the system uses a network server to determine

the correct time and date.

Set to Trunk to receive time and date settings from PSTN (if available).

Set to Manual to manually configure the time and date for your system.

NTP server address If Date and Time source is set to NTP, enter an address for the

server.

Synch every (s) The number of seconds specified to elapse between contacts

with the NTP server.

1-XXXX: Number of seconds between contacts with the NTP server.

NTP security mode Select whether the NTP security mode is secured or

unsecured.

Raise alarm if clock differs by at least (s)

NTP key ID ID for accessing the NTP.

NTP key string Control key corresponding to ID for accessing the NTP.

Date and time Use the calendar to select the correct date and time.

Time zone Select the time zone for this system.

The number of discrepancy seconds specified that must occur before the system notifies you of a time difference from the NTP server, if the system automatically checks with the NTP server.

Configuring DHCP server settings

Configure the DHCP server settings on your BCM main unit or on the integrated router.

Prerequisites

• If you have a main unit with an integrated router, you must first disable the DHCP server on the integrated router to use the DHCP server on the main unit.

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Procedure steps

Step Action

1 Select Configuration > Data Services > DHCP Server.

2 Select the General Settings tab.

3 Configure the attributes.

--End--

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Variable definitions

Variable Value

Use DHCP Server on Integrated Router

This attribute is available only on main units with an integrated router (BCM450a, BCM450e, BCM450ba, BCM450be).

Specify whether or not to use the DHCP server on the integrated router.

If selected, the DHCP server on the integrated router is used, and the DHCP server on the main unit is disabled.

If cleared, the DHCP server on the main unit is active. You must first disable the DHCP server on the integrated router to avoid networking conflicts.

DHCP server is Select Enabled - IP Phones Only, Enabled - All Devices, or

Disabled from the list.

IP domain name The domain name of the network.

Primary DNS IP address Specify the IP addresses of the primary DNS server in a valid

dot format.

BCM automatically assigns the value for this parameter. If the IP address or subnet mask for the corresponding LAN interface changes, this value is overwritten. Use caution when changing this value.

Secondary DNS IP address Specify the IP addresses of the secondary DNS server in a

valid dot format.

BCM automatically assigns the value for this parameter. If the IP address or subnet mask for the corresponding LAN interface changes, this value is overwritten. Use caution when changing this value.

WINS server address Specify the IP address of the WINS server.

BCM automatically assigns the value for this parameter. If the IP address or subnet mask for the corresponding LAN interface changes, this value is overwritten. Use caution when changing this value.

WINS node type Specify a client WINS node type.

The BCM system automatically sets this value to H-node on all DHCP clients. This setting configures the DHCP client PCs to use P-node name resolution before resorting to B-node name resolution.

Use caution if you change this attribute.

Lease time Specify the time, in seconds, for an address assignment until

the client lease expires.

The default is 259 200 seconds (72 hours).

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Configuring IP Phones

Configure the IP Phones for your BCM system to enable their full functionality.

Procedure steps

Step Action

1 Select Configuration > Resources > Telephony Resources.

2 From the Configured Device column, select IP Sets.

The Details for Module area appears in the lower pane with the IP Terminal Global Settings tab as the default.

3 Configure the IP Terminal Global Settings attributes.

4 To automatically configure IP Phones with DNs assigned:

• Select the Enable registration check box.

• Select the Enable global registration password check box.

• Leave the Global password box blank.

• Select the Auto-assign DNs check box.

• After the IP Phones are operational, clear the Enable registration

check box.

--End--

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Variable definitions

Variable Value

Enable registration Select this check box to allow new IP clients to register with the

system.

Remember to clear this check box after you finish registering the new telephones.

Enable global registration password To require the installer to enter a password after IP telephones

are configured and registered to the system, select this box.

If this box is not selected (disabled), a valid Telset user ID and password is required to register IP phones.

Global password If you select the Enable Global Registration Password check

box, enter the password the installer enters on the IP telephone to connect to the system.

If this check box is empty, no password prompt occurs during registration.

Auto-assign DNs If you select this check box, the system assigns an available

DN as an IP terminal requests registration. It does not prompt the installer to enter a set DN.

If this check box is empty, the installer receives a prompt to enter the assigned DN during the programming session.

Advertisement/Logo Any information in this box appears on the display of all IP

telephones. For example, your company name or slogan (24 characters in length).

Configuring SNMP settings

Configure SNMP settings to either enable or disable the SNMP agent, security level, and version.

Procedure steps

Step Action

1 Select Configuration > Administrator Access > SNMP.

2 Select the General tab.

It is normally selected by default.

3 From the SNMP Settings area, click Modify.

The Modify SNMP Settings dialog box appears.

4 Configure the attributes for Modify SNMP Settings.

5 Click OK.

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--End--

Variable definitions

Variable Value

Enable SNMP Agent Choose whether to enable or disable the SNMP agent by

selecting (or not selecting) the check box.

Minimum required security Select the minimum required security for SNMP from the

list.Options are: noAuthNoPriv or authNoPriv

SNMP Version Support Select the SMNP version support from the list. Options are:

V1-V2-V3 V3 V2-V1

Configuring the SNMP manager list

Configure the SNMP manager list by specifying one or more manager IP address.

Prerequisites

• Use the SNMP manager list to specify IP addresses that can connect to the SNMP agent.

Procedure steps

Step Action

1 Select Configuration > Administrator Access > SNMP.

2 Select the General tab.

It is normally selected by default.

3 In the SNMP Manager List area, click Add.

The Add Manager dialog box appears.

4 In the Manager IP Address box, enter the IP address.

The IP address must correspond to the PC where the SNMP manager software is installed. Do not use the dynamic IP address that the PC receives when the dial-up link activates (when the BCM 5.0 initiates dialing). Using the dynamic IP address causes the removal of the required static route. The format for the IP address is X.X.X.X:P, where P is the port.Setting the IP address to 0.0.0.0 authorizes all SNMP managers to query the system.

5 Click OK.

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6 Repeat step 3 to step 5 to add another manager IP address.

Deleting an SNMP manager

You can delete an SNMP manager if it is no longer required.

Procedure steps

Step Action

1 Select Configuration > Administrator Access > SNMP.

2 Select the General tab.

It is normally selected by default.

3 In the SNMP Manager List area, select a manager in the IP Manager IP

address table.

Click Delete. A confirmation message appears.

BCM 5.0 configuration with Business Element Manager 57

--End--

4 Click Yes to confirm the deletion.

Configuring SNMP community strings

Configure SNMP community settings to add a community string and specify the type of access. An SNMP community string is a value, similar to a user ID or a password, that allows access to a device's statistics. SNMP managers send a community string along with each SNMP request. If the community string is correct, the BCM 5.0 responds with the requested information. If the community string is incorrect, the BCM 5.0 discards the request and does not respond. Community strings are used for SNMP v1 and v2C only.

Procedure steps

Step Action

1 Select Configuration > Administrator Access > SNMP.

2 Select the Community Strings tab.

3 Click Add. The Add Community String dialog box appears.

--End--

4 Configure the Add Community String attributes.

5 Click OK.

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6 Repeat step 3 to step 5 to add more community strings.

--End--

Variable definitions

Variable Value

Community string Enter the name used as a key to uniquely identify an individual

community entry on the SNMP agent.

Type of access Specify the read and write access for this community. Available

options are Read-Only and Read/Write.

Deleting SNMP community strings

You can delete an SNMP community string if it is no longer required.

Procedure steps

Step Action

1 Select Configuration > Administrator Access > SNMP.

2 Select the Community Strings tab.

3 In the Community Strings table, select the community string that you want

to delete.

4 Click Delete.

A confirmation message appears.

5 Click Yes to confirm the deletion.

Configuring service access points

Service access points are associated with the enhanced security and privacy features of SNMP v3. The Service Access Point tab is not visible if SNMPv3 is not selected on the SNMP General Settings tab. You can add, modify, and delete service access points.

Procedure steps

--End--

Step Action

1 Select Configuration > Administrator Access > SNMP.

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2 Select the Service Access Points tab.

The Service Access Points tab appears.

3 Click Add.

The Add Service Access points dialog box appears.

4 Configure the Add Service Access Points attributes.

5 Click OK.

--End--

Variable definitions

Variable Value

User name Enter the name of the user associated with the service access

point.

Authentication Protocol Select the authentication protocol. Options are: None, MD5,

SHA.

Type of Access Select the type of access. Options are: Read Only and Read/

Write.

Encryption Protocol Select the encryption. Options are: None, DES, 3DES, AES.

Engine ID Enter an engine ID when you add a user that will be used for

SNMP v3 communications. The engine ID is made up of hexadecimal digits with a colon separating each digit.

Leave the engine ID blank when you add a user that will have access to the MIB, or in the case of SNMP v3 MIB queries.

Authentication Pass Phrase Enter the Authentication pass phrase for the service access

point. Press the Tab key when you have entered the phrase.

Privilege Pass Phrase Enter the Privilege pass phrase for the service access point.

Press the Tab key when you have entered the phrase.

Deleting service access points

You can delete service access points.

Procedure steps

Step Action

1 Select Configuration > Administrator Access > SNMP.

2 Select the Service Access Points tab.

The Service Access Points tab appears.

3 In the Service Access Points table select a service access point.

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4 Click Delete.

A confirmation message appears.

5 Click Yes.

--End--

Configuring SNMP trap destinations

An SNMP trap is a signal that tells the SNMP manager that an event has occurred on the system. The SNMP system enables SNMP traps to be generated based on all or some events and alarms generated on the BCM 5.0 system. Any information that is displayed in the Alarms panel can generate an SNMP trap.

BCM 5.0 alarms that meet the SNMP trap criteria are forwarded to the SNMP trap reporting interface according to defined trap community strings. SNMP trap notifications are displayed in your SNMP trap software.

SNMP traps are generated by the BCM 5.0 if you have enabled SNMP for specific BCM 5.0 alarms. You configure SNMP settings using the Alarm Settings task in the Business Element Manager.

Attention: You can configure and administer SNMP trap destinations in both the Configuration tab and the Administration tab of the Business Element Manager. This allows operators who manage BCM 5.0 faults to configure SNMP trap destinations without having to access the SNMP settings on the Configuration panel. SNMP must be enabled on the SNMP General panel if you want to configure and use SNMP trap destinations from the SNMP Trap Destinations panel on Administration panel.

Procedure steps

Step Action

1 Select Configuration > Administrator Access > SNMP.

2 Select the SNMP Trap Destinations tab.

The SNMP Trap Destinations tab appears.

3 Click Add.

The Add Trap Destinations dialog box appears.

4 Configure the Add Trap Destinations attributes.

5 Click OK.

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--End--

Variable definitions

Variable Value

Name Enter a name for the trap.

Host Enter the IP address of the trap destination.

Port Enter the UDP port number from which the trap will be sent.

The default value is 162.

SNMP version Select the version of the SNMP Agent for the trap. Options are:

v1/v2C, and v3.

Community String Enter the community string to use for the SNMP trap.

User Name For v3 only, enter the user name for the SNMP trap.

Viewing and modifying SNMP trap destinations

Once you have configured SNMP settings, you can view and administer SNMP trap destinations.

Procedure steps

Step Action

1 Select Configuration > Administrator Access > SNMP.

2 Select the SNMP Trap Destinations tab.

The SNMP Trap Destinations tab appears.

3 In the Trap Destinations table, select a trap destination.

4 Click Modify.

The Add Trap Destinations dialog box appears.

5 Configure the Modify Trap Destinations attributes.

6 Click OK.

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--End--

Variable definitions

Variable Value

Name Enter a name for the trap.

Host Enter the IP address of the trap destination.

Port Enter the UDP port number from which the trap will be sent.

The default value is 162.

SNMP version Select the version of the SNMP Agent for the trap. Options are:

v1/v2C, and v3.

Community String Enter the community string to use for the SNMP trap.

User Name For v3 only, enter the user name for the SNMP trap.

Deleting SNMP Trap Destinations

You can delete SNMP Trap Destinations.

Procedure steps

Step Action

1 Select Configuration > Administrator Access > SNMP.

2 Select the SNMP Trap Destinations tab.

The SNMP Trap Destinations tab appears.

3 In the SNMP Trap Destinations table, select a trap destination.

4 Click Delete.

A confirmation message appears.

5 Click Yes.

Creating user accounts

Create user accounts to allow specific user to access the BCM 5.0 system.

Procedure steps

Step Action

--End--

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1 Select Configuration > Administrator Access > Accounts and

Privileges.

2 Select the View by Accounts tab.

3 Click Add to add a user account.

The Add Account dialog box appears.

4 Configure the Add Account attributes.

5 Click OK.

6 Repeat step 3 to step 5 to create more user accounts.

--End--

Variable definitions

Variable Value

Description Enter a description for this account.

User ID Enter a descriptive name for the user or the user function.

Password Enter a password for this account.

Telset user ID (numeric) If the user performs administration through the Telset interface,

enter a number for the user ID.

Telset password (numeric) Enter a password for the Telset User ID.

Modem Callback Number If Callback is required, enter the number to which the system

calls back to verify the dial-up user access.

Modem Callback Passcode This is the code the system uses to confirm the callback is

legitimate.

ISDN Callback Number If ISDN Callback is required, enter the number to which the

system calls back to verify the dial-up user access.

Change Password On Login Select this check box to force the user to change the password

upon first login.

Change Password On Login Telset Select this check box to force the user to change the Telset

password upon first login.

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BCM 5.0 configuration with Startup Profile

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

An experienced administrator uses the Startup Profile tool to customize a template with common BCM system parameters. The administrator uses this template to configure a single system or multiple systems.

Prerequisites for BCM 5.0 configuration with Startup Profile

• The Startup Profile works only on a BCM system with no keycodes loaded. After the keycodes are loaded, the Startup Profile does not work. This condition prevents unintentional overwriting of the parameters of a configured system.

• You require a computer with a USB port and Microsoft Excel 2000 or newer.

• You require a portable USB storage device compatible with USB 1.1 or USB 2.0 (formatted for FAT32).

• Loading the Startup Profile adds approximately 5 minutes to the time for the BCM system to boot. After you successfully apply the Startup Profile, the BCM system automatically reboots to complete the BCM system configuration. After the BCM system reboots, the Startup Profile is fully loaded.

• Make sure you download and install the correct profile template for the BCM50 platform and the BCM450 platform.

BCM450 configuration with Startup Profile procedures

This task flow shows you the sequence of procedures you perform to configure the basic parameters using the Startup Profile. To link to any procedure, go to BCM 5.0 configuration with Startup Profile navigation

(page 66).

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Figure 8 BCM450 configuration with Startup Profile procedures

BCM 5.0 configuration with Startup Profile navigation

• Setting the Excel macro security level (page 66)

• Customizing a Startup Profile for your system (page 67)

• Loading the Startup Profile data onto your BCM system (page 68)

Setting the Excel macro security level

The Startup Profile template uses macros to perform certain functions. You must set your Excel macro security level to medium or low to enable the macros.

Prerequisites

• You require a copy of the Startup Profile template. For more information, see Downloading the Startup Profile template (page 29).

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Procedure steps

Step Action

1 Open Microsoft Excel.

2 From the Tools menu, select Macro.

3 Select Security.

4 Select Medium or Low.

5 Click Ok.

6 Exit from Excel.

7 Open the Startup Profile template (in Excel).

8 Enable macros if you are prompted.

--End--

Customizing a Startup Profile for your system

Customize a Startup Profile for your BCM system to facilitate the setting of the BCM parameters.

Prerequisites

• You require a copy of the Startup Profile template. For more information, see Downloading the Startup Profile template (page 29).

• You cannot copy and paste data between cells in the Startup Profile. If you attempt this, the data validation within the spreadsheet becomes corrupt. If corruption occurs, download another copy of the Startup Profile template from the BCM main unit.

• Never edit the Startup Profile (.sps file) directly; always use the Startup Profile editor to make changes.

Procedure steps

Step Action

1 Open the Startup Profile template (Microsoft Excel template).

For instructions about using the Startup Profile template, see the Usage Instructions tab.

2 Click the StartupProfileTemplate tab to begin entering information in the

Startup Profile template.

3 Enter your BCM system ID in the System ID box in the Startup Profile

template.

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The system ID is on the box of the main unit and on the main unit itself. If you enter the wrong system ID, the Startup Profile does not work with your system.

4 Click the large button at the top of the Startup Profile template to save a

version of the Startup Profile (.sps file) and a version of the Startup Profile editor (Excel spreadsheet) on your computer.

The file names for the Startup Profile editor and the Startup Profile consist of the system ID followed by the appropriate extension.

5 Enter the remaining information into the Startup Profile editor that you want

loaded onto the BCM main unit.

The Startup Profile editor contains explanations of the various parameters. Click the cell where you want to enter information, and the Help text appears.

6 You can specify which parameters to load onto your system by selecting

Apply.

If you do not want to load certain parameters, select Ignore.

7 After you enter all the information, click the large button at the top of the

Startup Profile template to save a version of the Startup Profile (.sps file) and a version of the Startup Profile editor (Excel spreadsheet) on your computer.

8 Exit from Microsoft Excel.

9 Insert the USB storage device into the USB port of the computer.

10 Copy the Startup Profile (.sps file) to the root directory of the USB storage

device.

11 To load your keycodes using the Startup Profile, copy the keycode file to the

root directory of the USB storage device.

The name of the keycode file on the USB storage device must exactly match the file name you entered in the Startup Profile editor.

12 Remove the USB storage device from the USB port of the computer.

The Startup Profile is now stored on the USB storage device.

--End--

Loading the Startup Profile data onto your BCM system

Load the Startup Profile data onto your BCM system to set the selected BCM system parameters.

Prerequisites

• Customize the startup profile template for your system. For more information, see Customizing a Startup Profile for your system (page 67).

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• Loading the Startup Profile adds approximately 5 minutes to the time for the BCM system to boot.

• Make sure the bootup sequence is complete before removing the USB storage device from the BCM system.

• Do not use the Startup Profile on a functional BCM system because the parameter values in the Startup Profile replace those on the system.

Procedure steps

Step Action

1 Disconnect the power supply from the main unit.

2 Insert the USB storage device into the USB port on the main unit. If the BCM

system has a UPS, insert the USB storage device into the Linux-compatible USB hub.

3 Connect the power supply to the BCM system.

The BCM automatically detects the Startup Profile file and loads the information during the bootup sequence. After the BCM system reboots, the Startup Profile is fully loaded.

BCM 5.0 configuration with Startup Profile 69

4 If the status LED flashes red (error), view the log file (written to the USB

storage device) for a description of the Startup Profile errors.

If no errors exist, the BCM system automatically reboots to complete the system configuration. After the reboot finishes, the power and status LEDs are solid green.

5 Remove the USB storage device from the USB port on the BCM or the USB

hub.

--End--

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BCM 5.0 internal resources configuration

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

This section provides information about configuring the internal resources on your BCM main unit. The internal resources include IP trunks, IP sets, and applications resources.

Prerequisites to BCM 5.0 internal resources configuration

• Launch Business Element Manager and connect to your BCM system. For more information, see Connecting to the BCM system (page 30).

• Ensure the required number of IP trunks, IP sets, and applications resources are part of your keycode.

• For information about configuring internal resources through Telset Administration, see Telset Administration Guide (NN40170-604).

• For information about system capacity, see System capacity reference

(page 163).

BCM450 internal resources configuration procedures

This task flow shows you the sequence of procedures you perform to configure IP trunk, IP set, and application resources on your BCM system. To link to any procedure, go to BCM 5.0 internal resources configuration

navigation.

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Figure 9 BCM450 internal resources configuration procedures

BCM 5.0 internal resources configuration navigation

• Configuring IP trunks (page 72)

• Configuring IP sets and applications (page 73)

Configuring IP trunks

The BCM system automatically configures your IP trunks. You can modify this default configuration to re-organize the line numbers on your system.

To configure IP trunk modules through Telset Administration, select **Config

> Hardware > Main unit > IP Trunks.

Procedure steps

Step Action

1 Select Configuration > Resources > Telephony Resources.

2 In the Modules section, select the internal IP Trunks that you want to

configure.

3 Click Configure to display the Configure dialog box.

The system automatically assigns values that are appropriate for your system.

4 Enter the values for the required variables.

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5 Click OK.

--End--

Variable definitions

Variable Value

Module type This read-only value is the type of module allocated to this

resource. In this case the value is IP Trunks.

Note A read-only value that provides information relevant to IP trunk

configuration.

Start Line The first line number in the sequence of consecutive lines

assigned to your IP Trunks.

The list of line numbers for IP trunks must be consecutive. If the available line numbers are segmented and the necessary number of consecutive line numbers does not exist, you receive an error message and the system does not assign the line numbers. If this occurs, you must remove other lines in the system and restart line numbering for devices so the lines numbers are not segmented and enough consecutive groups are obtained for all devices.

Total Number of Lines The total number of lines that you want to assign to your IP Trunk

resource.

Configuring IP sets and applications

The BCM system automatically configures your IP sets and applications resource DNs. You can modify this default configuration to re-organize the DNs on your system.

Author’s note: This procedure has not been tested as the functionality is not yet available in the current software. It will be verified when the functionality becomes available.

To configure IP sets and applications resources through Telset Administration, select **Config > Hardware > Main unit > IP Sets.

Procedure steps

Step Action

1 Select Configuration > Resources > Telephony Resources.

2 In the Modules section, select the internal IP sets or Applications that you

want to configure.

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3 Click Configure to display the Configure dialog box.

The system automatically assigns values that are appropriate for your system.

4 Enter the values for the required variables.

5 Click OK.

--End--

Variable definitions

Variable Value

Module type This read-only value is the type of module allocated to this

resource. In this case the value is IP Sets or Applications.

Note A read-only value that provides information relevant to

application resource configuration. This variable is available only when you select applications.

Start DN The lowest DN in the range of DNs assigned to your resource.

The DNs in the range can be consecutive or non-consecutive.

Number of DNs to add The total number of DNs that you want to assign to your IP Set

or Applications resource.

Public received digits/OLI The public received digits/OLI (outgoing line identification) are

the digits that display on the telephone called from this DN over the public network. This number is usually the same as the DN.

Private received digits/OLI The private received digits/OLI (outgoing line identification) are

the digits that display on the telephone called from this DN over the private network. This number is usually the same as the DN.

Assign target lines Select this checkbox to assign target lines to your DNs.

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BCM450 MBM and legacy Norstar configuration

The information in this chapter applies only to BCM450 platform running BCM

5.0.

Attention: Legacy Norstar configuration is not supported on BCM50.

This section provides information about configuring and deconfiguring the media bay modules (MBM) and legacy Norstar modules in your BCM main unit.

Prerequisites to BCM450 MBM and legacy Norstar configuration

• Launch Business Element Manager and connect to your BCM system. For more information, see Connecting to the BCM system (page 30).

• For information about configuring internal resources through Telset Administration, see Telset Administration Guide (NN40170-604).

• You can add a FEM in the main unit only to connect legacy Norstar modules. A FEM does not function in an expansion unit.

• There must be enough DNs available in the system to populate the entire MBM being configured, or you cannot configure the MBM and the MBM does not function.

• There must be enough consecutive line numbers available in the system to populate the entire MBM, or you cannot configure the MBM and the MBM configuration does not change.

• The target lines assigned to the DNs are auto-selected by the system and do not need to be consecutive. The system attempts to find sufficient free target lines to assign one to each allocated DN.

• Configure the R2MFC MBM as a DTI-PRI MBM with additional configuration requirements to set the attributes of the PRI protocol such that the device operates as an R2MFC module.

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BCM450 MBM and legacy Norstar configuration procedures

This task flow shows you the sequence of procedures you perform to the configure MBMs and legacy Norstar modules for your BCM system. To link to any procedure, go to BCM450 MBM and legacy Norstar configuration

navigation.

Figure 10 BCM450 MBM and legacy Norstar configuration procedures

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BCM450 MBM and legacy Norstar configuration navigation

• Configuring main unit MBMs (page 77)

• Configuring legacy Norstar modules (page 78)

• Configuring expansion unit MBMs (page 80)

• Deconfiguring MBMs and Norstar modules (page 82)

Configuring main unit MBMs

Configure main unit media bay modules (MBM) through a two-stage process. First, identify the type of installed MBMs to the BCM system, and then configure the required variables. The BCM system suggests default values for your MBM. You can modify the default values depending on your system preference.

To configure main unit MBMs through Telset Administration, select **Config >

Hardware > Main unit > MBMs.

Prerequisites

• If you do not configure the MBM, it cannot function in your system.

• Set the MBM dip switches to factory default values (all on). In the case of a FEM, the dip switches on the FEM must be defaulted such that all six ports on the FEM are enabled. If you install an MBM in the main unit with a different dip switch configuration, the MBM will not function.

BCM450 MBM and legacy Norstar configuration 77

• For information about installing media bay modules (MBM), see Nortel Business Communications Manager 450 5.0 Installation — System (NN40170-303).

• For information about configuring a FEM, see Configuring legacy Norstar

modules (page 78).

Procedure steps

Step Action

1 Select Configuration > Resources > Telephony Resources.

2 In the Modules section, double-click Configured Device in the row of the

MBM to configure.

3 From the list, select the type of MBM that you installed in this location in the

main unit.

4 Click Configure to display the Configure dialog box.

The system suggests values that are appropriate for your system.

5 If required, modify the suggested values to customize your system.

6 Click OK.

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Even if you are not modifying the default configuration, you must click OK to activate the MBM with the assigned values.

--End--

Attention: You must have sufficient resources to configure MBMs. If

sufficient resources (DNs available on system, consecutive line numbers) do not exist to configure an MBM, you receive an error message. The MBM and the entry configuration revert back to Empty/None.

Variable definitions

Variable Value

Module type This read-only value is the type of module allocated to this

resource. In this case the value is the type of MBM.

Start DN The lowest DN in the range of DNs assigned to your resource.

The DNs in the range can be consecutive or non-consecutive.

Public received digits/OLI The public received digits/OLI (outgoing line identification) are

the digits that display on the telephone called from this DN over the public network. This number is usually the same as the DN.

Private received digits/OLI The private received digits/OLI (outgoing line identification) are

the digits that display on the telephone called from this DN over the private network. This number is usually the same as the DN.

Assign target lines Select this checkbox to assign target lines to your DNs.

Start Line The first line number in the sequence of consecutive lines

assigned to your MBM.

Attention: The variables that appear in the configure dialog box differ depending upon the type of MBM you choose to configure.

Configuring legacy Norstar modules

Configure legacy Norstar modules with your FEM to use the functionality of your legacy Norstar modules. The BCM system suggests default values for your modules. You can modify this default configuration depending on your system preference.

To configure legacy Norstar modules through Telset Administration, select

**Config > Hardware > Main unit > MBMs > FEM.

Prerequisites

• A legacy Norstar module must be connected to your BCM system through a FEM installed in the main unit.

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• You cannot configure a FEM, instead you must configure the sub-modules (legacy Norstar modules) listed below the FEM.

• If you do not configure the legacy Norstar module, it cannot function in your system.

Procedure steps

Step Action

1 Select Configuration > Resources > Telephony Resources.

2 In the Modules section, double-click Configured Device in the location row

where you installed your FEM.

3 From the Configured Device list, select FEM.

A list of locations for legacy Norstar modules appears below the FEM location.

4 Select the legacy Norstar module location (listed below the FEM) that you

want to configure.

5 Double-click Configured Device for the selected Norstar module.

BCM450 MBM and legacy Norstar configuration 79

6 From the Configured Device list, select the type of Norstar module

connected to this FEM location. If you select Norstar TM, the Configure button appears dimmed. You must select the type of Norstar TM, for example Loop TC, from the Configured Device list before you can configure it.

7 Click Configure to display the Configure dialog box.

The system suggests values that are appropriate for your system.

8 If required, modify the suggested values to customize your system.

9 Click OK.

Even if you are not modifying the default configuration, you must click OK to activate the module with the assigned values.

10 Repeat step 4 to step 9 for each Norstar module connected to your FEM.

Attention: You must have sufficient resources to configure MBMs. If

sufficient resources (DNs available on system, consecutive line numbers) do not exist to configure an MBM, you receive an error message. The MBM and the entry configuration revert back to Empty/None.

--End--

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Variable definitions

Variable Value

Module type This read-only value is the type of module allocated to this

resource. In this case the value is the type of MBM.

Start DN The lowest DN in the range of DNs assigned to your resource.

The DNs in the range can be consecutive or non-consecutive.

Public received digits/OLI The public received digits/OLI (outgoing line identification) are

the digits that display on the telephone called from this DN over the public network. This number is usually the same as the DN.

Private received digits/OLI The private received digits/OLI (outgoing line identification) are

the digits that display on the telephone called from this DN over the private network. This number is usually the same as the DN.

Assign target lines Select this checkbox to assign target lines to your DNs.

Start Line The first line number in the sequence of consecutive lines

assigned to your MBM.

Configuring expansion unit MBMs

Configure expansion unit media bay modules (MBM) through a two-stage process. First, you identify the type of installed MBMs to the BCM system, and then you configure the required variables. The BCM system suggests default values for your MBM. You can modify this default configuration depending on your system preference.

To configure MBMs in the expansion unit through Telset Administration, select

**Config > Hardware > Main Unit > Expansion.

Prerequisites

• If you do not configure the MBM, it cannot function in your system.

• You can force a specific dip switch setting for your MBMs. Nortel recommends that you leave the dip switches in the default position. The DIP switches in an expansion unit must be set to select a valid module number.

• A FEM does not function in an expansion unit. A FEM must be installed in the main unit.

Procedure steps

Step Action

1 Select Configuration > Resources > Telephony Resources.

2 In the Modules section, double-click Configured Device in the row where

Expansion 1 is located.

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3 Select MBM-6.

You will now see a list of slots in the Locations row for the expansion.

4 From the list, select the type of MBM that you installed in this location in the

expansion unit.

5 Click Configure to display the Configure dialog box.

The system suggests values that are appropriate for your system.

6 If required, modify the suggested values to customize your system.

7 Click OK.

Even if you are not modifying the default configuration, you must click OK to activate the MBM with the assigned values.

--End--

Attention: You must have sufficient resources to configure MBMs. If

sufficient resources (DNs available on system, consecutive line numbers) do not exist to configure an MBM, you receive an error message. The MBM and the entry configuration revert back to Empty/None.

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Variable definitions

Variable Value

Module type This read-only value is the type of module allocated to this

resource. In this case the value is the type of MBM.

Start DN The lowest DN in the range of DNs assigned to your resource.

The DNs in the range can be consecutive or non-consecutive.

Public received digits/OLI The public received digits/OLI (outgoing line identification) are

the digits that display on the telephone called from this DN over the public network. This number is usually the same as the DN.

Private received digits/OLI The private received digits/OLI (outgoing line identification) are

the digits that display on the telephone called from this DN over the private network. This number is usually the same as the DN.

Assign target lines Select this checkbox to assign target lines to your DNs.

Start Line The first line number in the sequence of consecutive lines

assigned to your MBM.

DIP The DIP switch configuration for the installed MBM. Nortel

recommends that you leave the MBM dip switches in the default position (all set to on).

This variable only applies to an MBM installed in the expansion unit.The DIP switches must be set in an expansion unit.

Deconfiguring MBMs and Norstar modules

Deconfiguring a previously configured device removes assigned resources to that device. However, target lines will remain assigned to the same bus. If that bus is then re-configured with DNs, those target lines will be assigned to those DNs. Refer to “Directory numbers” on page 16 for more information.

Prerequisites

• If a currently configured MBM is changed to Empty/None or changed to a different MBM type, all associated provisioned resources are freed and that MBM is rendered deconfigured and inoperable.

• The line numbers against a T-interface loop cannot be deleted. To remove the line numbers assigned to a BRI, you must remove the BRI device.

Procedure steps

Step Action

1 Select Configuration > Resources > Telephony Resources.

2 In the Modules section, select the MBM or legacy Norstar module to

deconfigure.

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3 Click Deconfigure.

The Deconfigure confirmation box appears.

4 Click OK to confirm deconfiguration of the selected MBM or legacy Norstar

module.

--End--

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BCM 5.0 trunk module configuration

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

Configure the trunk module parameters to define the line properties for your BCM system.

Prerequisites to BCM 5.0 trunk module configuration

• Launch Business Element Manager and connect to your BCM system. For more information, see Connecting to the BCM system (page 30).

• You can access trunk module configuration through Telset Administration using **CONFIG > Hardware.

BCM450 trunk module configuration procedures

This task flow shows you the sequence of procedures you perform to configure your BCM trunk modules. To link to any procedure, go to BCM 5.0

trunk module configuration navigation.

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Figure 11 BCM450 trunk module configuration procedures

BCM 5.0 trunk module configuration navigation

• Configuring the trunk module parameters (page 86)

• Configuring call-by-call service selection (page 87)

• Provisioning module lines and loops (page 88)

Configuring the trunk module parameters

Configure the trunk module parameters to define the line properties for your BCM system.

Prerequisites

• For more information about the configurable parameters for a trunk module, see Trunk module parameters (page 155).

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Procedure steps

Step Action

1 Select Configuration > Resources > Telephony Resources.

2 On the Modules panel, click the trunk module entry that you want to view.

3 On the Trunk Module Parameters tab, review the settings to ensure they

support the type of line function provided from the Central Office (CO).

--End--

Configuring call-by-call service selection

Configure the PRI Call-by-call Service Selection, which is region-specific to North America, for a DTM set to a PRI Module type.

Prerequisites

• Applies to modules that support T1, PRI, or DASS2.

• Configure the trunk module parameters. For more information, see

Configuring the trunk module parameters (page 86).

BCM 5.0 trunk module configuration 87

Procedure steps

Step Action

1 Select Configuration > Resources > Telephony Resources.

2 On the Modules panel, click the trunk module entry that you want to view.

3 From the Call-by-Call Service Selection tab, set the attributes.

--End--

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Variable definitions

Variable Value

Service Type Foreign Exchange Define the applicable services for the protocol defined on the

Module record.

Translation Mode Define how the incoming digits get mapped to line numbers

(target lines or DISA/AUTO DNs) within the system.

Translate All Calls To Enter the appropriate information for the mode chosen.

Provisioning module lines and loops

Configure the module lines and loops for your BCM system.

Prerequisites

• Configure the trunk module parameters. For more information, see

Configuring the trunk module parameters (page 86).

Procedure steps

Step Action

1 Select Configuration > Resources > Telephony Resources.

2 On the Modules panel, click the trunk module entry that you want to view.

The panel that appears depends on the type of module that is selected.

3 Provision the lines, virtual channels, and loops for your module.

• The Provision Line tab panel is used for all trunks except DPNSS and

BRI loops.

• The DPNSS module shows the Provision Virtual Channels tab panel.

• BRI loops require an extra step, so the Provision Loops tab panel

appears after a BRI module is selected.

Variable definitions

Variable Value

Provision Lines tab

--End--

Line <line number> This is a list of the lines assigned to the module.

Provisioned <check box> If the check box is selected beside a line, that line is available for

call traffic.

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Variable Value

Provision Virtual Channels tab

Virtual Channel <read-only> A virtual channel assigned to the DPNSS module.

Provisioned <check box> If the check box is selected beside a channel, that channel is

available for call traffic.

Provision Loops tab

Loop <loop-number> These are the loop numbers assigned to the selected BRI

module.

Modules have four loops, but only loops designated as T-loops require provisioning.

Provisioned <check box> If the check box is selected beside a loop, that loop has lines that

can be provisioned.

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Dial-up resources configuration

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

On the Dial-out Interfaces panel you can add, configure, and control the connection status of both ISDN and Modem dial-out interfaces. These interfaces can be used for the Automatic dial-out service.

Consider the following guidelines when using remote dial-in:

• The remote dial-in for administration and the backup WAN link share the same modem. If a remote administration user is connected while the primary link breaks, the automatic backup function does not occur.

• While using the back-up interface, BCM always calls. BCM does not answer an incoming call from a router on the V.92 interface.

Dial-up resources configuration navigation

• ISDN interface management (page 91)

• ISDN interface connection or disconnection (page 94)

• ISDN channel parameters configuration (page 95)

• Modem interface management (page 97)

• Modem interface connection and disconnection (page 99)

• Modem dial-out link parameters configuration (page 100)

• WAN Failover on BCM50 (page 103)

• ISDN dial-in parameters configuration (page 105)

• Automatic dial-out interface configuration (page 110)

• Dial-up interfaces as primary connections (page 112)

• Static routes for dial-out configuration (page 114)

ISDN interface management

This section provides information about managing ISDN interfaces.

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Prerequisites for ISDN interface management

• ISDN interfaces can only be configured on a BCM50 with an integrated BRI module, or on a BCM50 with a BRI MBM installed in the expansion unit. A maximum of two BRI-ISDN interfaces are supported on each BCM50. Each of these interfaces supports two ISDN B-channels.

ISDN interface management navigation

• Adding an ISDN interface (page 92)

• Enabling an ISDN interface (page 92)

• Disabling an ISDN interface (page 93)

• Deleting an ISDN interface (page 93)

Adding an ISDN interface

Use the following procedure to add an ISDN interface to the BCM 5.0 system.

Procedure steps

Step Action

1 Click

2 On the Dial-out Interfaces tab, click Add.

Configuration > Resources > Dial Up Interfaces.

The Add Dial up Interface dialog box appears.

3 Select ISDN from the Interface type drop-down list.

4 Enter a logical name in the Interface name field.

5 Select the Automatic Dialout check box to use this interface for scheduled

services.

6 Click OK.

The interface appears in the Dial-out Interfaces table.

Enabling an ISDN interface

An interface must be enabled to function as a backup connection. If the BCM

5.0 experiences a primary connection failure, it will dial-out using the dial-up

interface configured as the backup. Use the following procedure to enable and ISDN interface.

Procedure steps

--End--

Step Action

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1 Click Configuration > Resources > Dial Up Interfaces.

2 On the Dial-out Interfaces tab, select the ISDN interface.

3 On the Channel Characteristics tab, enter the Dial-out number for the

ISDN interface.

4 On the Dial-out Interface ta b, s elect the Enable check box next to the ISDN

interface to enable.

Attention: BCM 5.0 only allows the configuration of two ISDN auto-dialout interfaces. When both of these interfaces are enabled ISDN dial-in is disabled.

Disabling an ISDN interface

Use the following procedure to disable and ISDN interface.

Procedure steps

Step Action

Dial-up resources configuration 93

--End--

2 On the Dial-out Interface tab, clear the Enable check box next to the

Click Configuration > Resources > Dial Up Interfaces.

interface.

Deleting an ISDN interface

Use the following procedure to delete an ISDN interface.

Procedure steps

Step Action

1 Click

2 Clear the Enable check box.

3 Click the ISDN interface you want to delete.

4 Click Delete.

Configuration > Resources > Dial Up Interfaces > Dial-out

interfaces tab.

A confirmation dialog box appears.

--End--

5 Click Yes.

The interface is deleted.

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--End--

ISDN interface connection or disconnection

Interfaces can be connected manually, or they can be triggered to connect by auto dial-out, see Adding an automatic dial-out interface (page 111). Auto dial-out routes can not be added if the interface is already manually connected, unless the interface is already connected with auto dial-out routes configured.

ISDN interface connection or disconnection navigation

• Connecting an ISDN interface (page 94)

• Disconnecting an ISDN interface (page 94)

Connecting an ISDN interface

Use the following procedure to connect an ISDN interface.

Procedure steps

Step Action

1 Click

2 On the Dial-out Interfaces tab, select the interface to connect.

3 Select the Enable check box.

4 In the IP Address Specification tab, specify the remote IP address to

5 In the top panel, click Connect.

Configuration > Resources > Dial Up Interfaces.

which to connect.

Disconnecting an ISDN interface

Use the following procedure to disconnect an ISDN interface.

Procedure steps

Step Action

Click Configuration > Resources > Dial Up Interfaces.

--End--

2 On the Dial-out Interfaces tab select the interface to disconnect.

3 Click Disconnect.

A confirmation dialog box appears.

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4 Click Yes.

--End--

ISDN channel parameters configuration

This section provides information about configuring ISDN channel parameters.

ISDN channel parameters configuration navigation

• Configuring parameters for an ISDN channel (page 95)

• Configuring the ISDN Link Parameters (page 96)

Configuring parameters for an ISDN channel

Use the following procedure to configure the parameters for an ISDN channel.

Procedure steps

Step Action

Dial-up resources configuration 95

2 Click the ISDN interface to configure.

3 Select the Channel Characteristics tab.

4 Double-click the field to modify.

5 Make the necessary changes.

Click Configuration > Resources > Dial Up Interfaces.

--End--

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Variable definitions

Variable Value

Channel There are two ISDN channels available for dial out, ISDN1 and ISDN2.

These channels are assigned automatically.<read-only>

Dial-out Number Enter the primary phone number to use to make an ISDN connection.

If needed, include area codes and all necessary digits to dial an external number. The phone number must contain only numerical digits (no alphabetical or other characters are allowed). Default: blank <numeric string>

Alternate Number

Enter the alternate phone number to use to make an ISDN connection. If needed, include area codes and all necessary digits to dial an external number. The phone number must contain only numerical digits (no alphabetical or other characters are allowed). Default: blank <numeric string>

Line Type Select either 64K Digital or 56K Digital line.

BCM 5.0 ISDN supports two types of Unrestricted Digital Information (UDI) bit streams: UDI, and UDI-56. With UDI, data is transmitted at 64kbps (64K Digital). With UDI-56, a 1 bit is inserted in the eighth bit position of each B-channel time slot while the other 7 bits form the 56kbps channel (56K Digital). Default: 64K Digital

Negotiate Line Type Choose whether the system selects a line with a slower speed if

unable to connect at the previously set speed. Default: enabled

Configuring the ISDN Link Parameters

Use the following procedure to configure ISDN link parameters.

Procedure steps

Step Action

1 Click

2 Click the ISDN interface to configure.

3 Click the Link Parameters tab.

4 Configure the ISDN Link Parameters.

Configuration > Resources > Dial Up Interfaces.

The Link Parameters panel appears.

--End--

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Variable definitions

Variable Value

PPP Settings

IdleTime out (s) The interval after which the ISDN interface disconnects when there is

no traffic. Default: 90 seconds

<0-36000>

Note: A value of 0 makes the connection persistent.

Maximum receive unit The maximum size of the packets that can be received. <128_1500>

Default: 1500

Maximum transmission unit The maximum size of the packets that can be received.

<128_1500> Default: 1500

IP header compression Enable or disable IP header compression.

Note: This feature must be enabled at both ends of the connection. Default: enabled

Software compression Enable or disable software compression. When enabled, all dial-up

connections use BSD Scheme for compression. Default: disabled

Access Settings

Authentication Select the authentication type for the link.

Default: CHAP

User Name Select the user name used for authenticating to the remote end.

Modem interface management

Attention: Modem interface management is not applicable for BCM50.

BCM supports one V.34 modem connection to, and from, the BCM450.

Modem interface management navigation

• Adding a modem interface (page 97)

• Enabling a modem interface (page 98)

• Disabling a modem interface (page 98)

• Deleting a modem interface (page 99)

Adding a modem interface

Use this procedure to add a modem interface.

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Procedure steps

Step Action

1 Click

2 Click Add.

Configuration > Resources > Dial Up Interfaces > Dial-out

Interfaces tab.

The Add Dial Up Interface dialog box appears.

3 Select Modem from the Interface type drop-down list.

4 Enter a logical name in the Interface name field.

5 Select the Automatic dialout check box to use this interface for scheduled

service.

6 Click OK.

The interface appears in the Dial-out Interfaces table.

Enabling a modem interface

An interface must be enabled to function as a backup connection. If the BCM450 experiences a primary connection failure, it will dial-out using the dial-up interface configured as the backup.

Procedure steps

--End--

Step Action

1 Click

2 On the Dial-out Interfaces tab, select the modem.

3 On the Link Parameters tab, enter the Dial-out number for the modem.

4 On the Dial-out Interfaces table, select the Enable check box for the

Disabling a modem interface

Use this procedure to disable a modem interface.

Configuration > Resources > Dial Up Interfaces.

modem. The interface is now enabled.

--End--

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Procedure steps

Step Action

1 Click Configuration > Resources > Dial Up Interfaces.

2 On the Dial-out Interfaces tab, select the modem to disable.

3 On the Dial-out Interfaces tab, clear the Enable check box next to the

modem.

Deleting a modem interface

Use this procedure to delete a modem interface.

Procedure steps

Step Action

Dial-up resources configuration 99

--End--

2 Clear the Enable check box.

3 Click the modem interface.

5 Click Yes.

Click Configuration > Resources > Dial Up Interfaces.

Click Delete.

A confirmation dialog box appears.

The interface is deleted.

--End--

Modem interface connection and disconnection

This section provides information about how to connect and disconnect a modem interface.

Modem interface connection and disconnection navigation

• Connecting a modem interface (page 99)

• Disconnecting a modem interface (page 100)

Connecting a modem interface

Use the following procedure to connect a modem interface.

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Procedure steps

Step Action

2 On the Dial-out Interfaces tab, select the interface to connect.

3 Select the Enable check box.

4 In the IP Address Specification tab, specify the remote IP address to

5 In the top panel, click Connect.

Click Configuration > Resources > Dial Up Interfaces.

which to connect.

Disconnecting a modem interface

Use the following procedure to disconnect a modem interface.

Procedure steps

Step Action

2 On the Dial-out Interfaces tab, select the interface to disconnect.

3 Click Disconnect.

Click Configuration > Resources > Dial Up Interfaces.

A confirmation dialog box will appear.

--End--

4 Click Yes.

--End--

Modem dial-out link parameters configuration

This section provides information about configuring dial-out parameters for modem links.

Modem dial-out link parameters configuration navigation

• Configuring modem link parameters (page 100)

• Configuring the modem IP address specifications (page 102)

Configuring modem link parameters

Use the following procedure to configure the link parameters for the modem.

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Avaya Configuration - System Configuration manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

New in this release

Features

BCM 5.0 configuration

Element Manager configuration

Telset Administration configuration

Startup Profile configuration

Internal resources configuration

Media Bay Module configuration

Trunk configuration

Music source configuration

Configuration testing

Dynamic device configuration for BCM450

Introduction

Fundamentals

Configuration interfaces

Business Element Manager

Startup Profile

Telset Administration

Scheduled services

Call-by-call service selection

Dynamic device configuration for BCM450

Directory numbers

IP trunk module configuration

IP sets and applications configuration

Main unit and expansion unit MBM configuration on BCM450

SNMP management

Music source and BcmAmp

Music source

BcmAmp application

System configuration

BCM 5.0 system configuration preparation

Connecting to the BCM system through the OAM port

Connecting to the BCM system through the LAN port

Accessing the BCM Web page

Downloading and installing Business Element Manager

Downloading the Startup Profile template

Downloading the factory default programming record

Connecting to the BCM system

Viewing or modifying the Welcome panel

Saving the programming record

Basic parameters configuration

BCM 5.0 configuration with Telset Administration

BCM 5.0 configuration with Telset Administration navigation

Configuring the IP address

Configuring the modem

Selecting the region

Selecting the telephony startup template and start DN

Initializing voice mail

Creating Telset user accounts

BCM 5.0 configuration with Business Element Manager

Entering the keycode

Configuring the IP address

Configuring the modem

Configuring the startup template for telephony services

Initializing voice mail

Entering a name for your system

Configuring the date and time settings

Configuring DHCP server settings

Configuring IP Phones

Configuring SNMP settings

Configuring the SNMP manager list

Deleting an SNMP manager

Configuring SNMP community strings

Deleting SNMP community strings

Configuring service access points

Deleting service access points

Configuring SNMP trap destinations

Viewing and modifying SNMP trap destinations

Deleting SNMP Trap Destinations

Creating user accounts

BCM 5.0 configuration with Startup Profile

Setting the Excel macro security level

Customizing a Startup Profile for your system

Loading the Startup Profile data onto your BCM system

BCM 5.0 internal resources configuration