Avaya Configuration Configuration manual

Nortel Business Communications Manager 450 1.0

Configuration — System

Release: 1.0 Document Revision: 01.05

NN40160-501

Document status: Standard Document issue: 01.05 Document date: October 2009 Product release: BCM450 1.0 Job function: Configuration Type: Technical Publication Language type: English

NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel Networks.

Contents 3

New in this release 7

Features 7 Other Changes 9

Introduction 11

Fundamentals 13

Configuration interfaces 13 Scheduled services 15 Call-by-call service selection 15 Dynamic device configuration 15 SNMP management 19 Music source and BcmAmp 20

System configuration 23

BCM450 system configuration preparation 25

Connecting to the BCM system through the OAM port 26 Accessing the BCM Web page 26 Downloading and installing Element Manager 27 Downloading the Startup Profile template 27 Downloading the factory default programming record 28 Connecting to the BCM system 28 Viewing or modifying the Welcome panel 29 Saving the programming record 31

Basic parameters configuration 33

BCM450 configuration with Telset Administration 35

Entering the keycode 35 Configuring the IP address 36 Configuring the modem 37 Selecting the region 38 Selecting the telephony startup template and start DN 38 Initializing voice mail 38

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Creating Telset user accounts 38

BCM450 configuration with Element Manager 41

Entering the keycode 41 Configuring the IP address 42 Configuring the modem 43 Configuring the startup template for telephony services 43 Initializing voice mail 44 Entering a name for your system 44 Configuring the date and time settings 45 Configuring DHCP server settings 46 Configuring IP Phones 47 Configuring SNMP settings 49 Configuring the SNMP manager list 50 Deleting an SNMP manager 51 Configuring SNMP community strings 51 Deleting SNMP community strings 52 Configuring service access points 52 Deleting service access points 53 Configuring SNMP trap destinations 54 Viewing and modifying SNMP trap destinations 55 Deleting SNMP Trap Destinations 56 Creating user accounts 56

BCM450 configuration with Startup Profile 59

Setting the Excel macro security level 59 Customizing a Startup Profile for your system 60 Loading the Startup Profile data onto your BCM system 61

BCM450 internal resources configuration 63

Configuring IP trunks 63 Configuring IP sets and applications 64

BCM450 MBM and legacy Norstar configuration 67

Configuring main unit MBMs 68 Configuring legacy Norstar modules 69 Configuring expansion unit MBMs 71 Deconfiguring MBMs and Norstar modules 73

BCM450 trunk module configuration 75

Configuring the trunk module parameters 75 Configuring call-by-call service selection 76 Provisioning module lines and loops 76

Dial-up resources configuration 79

ISDN interface management 79 ISDN interface connection or disconnection 81

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

ISDN channel parameters configuration 82 Modem interface management 84 Modem interface connection or disconnection 86 Modem dial-out link parameters configuration 87 ISDN dial-in parameters configuration 90 Automatic dial-out interface configuration 95 Dial-up interfaces as primary connections 97 Static routes for dial-out configuration 99

BCM450 scheduled services 101

Configuring schedule names and timers 101 Configuring scheduled service 102

BCM450 music source configuration 105

Selecting the audio jack as a music source 105 Selecting a network device as a music source 106 Accessing the Music Manager administration Web page 107 Loading music onto the BCM450 108 Adding music to the play list 109 Removing music from the play list 109 Deleting music from the BCM450 110 Using the BcmAmp Player 110

Basic configuration testing 113

BCM450 main unit testing 115

Testing the main unit 115 Troubleshooting the main unit 116

BCM450 expansion unit testing 117

Testing the expansion unit 117 Troubleshooting the expansion unit 118

BCM450 media bay modules testing 119

Testing a station MBM 119 Testing a trunk MBM 119 Determining why an MBM does not appear in Element Manager 120

BCM450 analog terminal adapter testing 121

Correcting a non-functioning ATA2 121 Correcting no dial tone at the ATA2 121 Confirming correct ATA2 wiring 122

System parameters reference 123

BCM450 initial parameters 123 BCM450 startup parameters 124 Call-by-call services available 125 Trunk module parameters 126

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

System capacity reference 135

BCM450 device type capacity 135

Market profile attributes reference 137

Interface availability 137 Tones and cadences 140 Core parameters for market profiles 150 Analog trunk parameters 167 GASM8 parameters 176 GASI parameters 179 ATA2 parameters 181 Voice mail 185 ISDN line services 187 Analog and digital trunk types 188

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

New in this release

This is the initial release of the BCM450 platform. This document contains information about configuring the BCM450 system in Release 1.0

Features

See the following sections for information found in this document.

BCM450 configuration

You configure your BCM450 system to provide the required system functionality. A BCM450 system cannot function until it is configured.

You can configure basic parameters (initial parameters and startup parameters) through Element Manager, Telset Administration, or the Startup Profile template. For more information about configuring your BCM450 system see, BCM450 system configuration preparation (page 25).

Element Manager configuration

To configure your BCM450 system most efficiently, you can download and install Element Manager on your computer. You can configure all BCM system parameters through Element Manager. For more information see, Element

Manager (page 13)and BCM450 configuration with Element Manager (page 41).

Telset Administration configuration

You can use Telset Administration through a digital telephone with a two-line display to set the BCM configuration parameters.

You cannot set all the basic parameters using Telset Administration. Therefore, after configuring the initial parameters, you must use Element Manager to set the startup parameters. For more information see, Tel se t

Administration (page 14) and BCM450 configuration with Telset Administration (page 35).

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Startup Profile configuration

An experienced administrator uses the Startup Profile tool to customize a template with common BCM system parameters. The administrator uses this template to configure a single system or multiple systems. For more information see,Startup Profile (page 14) and BCM450 configuration with

Startup Profile (page 59).

Internal resources configuration

You can configure the internal resources on your BCM main unit. The internal resources include IP trunks, IP sets, and applications resources. For more information see, IP sets and applications configuration (page 17) and

BCM450 internal resources configuration (page 63).

Media Bay Module configuration

You can configure media bay modules (MBMs) for the BCM450. Configurimg main unit media bay modules (MBM) is a two-stage process. First, identify the type of installed MBMs to the BCM system, and then configure the required variables. The BCM system suggests default values for your MBM. For more information see, BCM450 MBM and legacy Norstar configuration (page 67).

Trunk configuration

Configure the trunk module parameters to define the line properties for your BCM system. For more information see, IP trunk module configuration

(page 16)and BCM450 MBM and legacy Norstar configuration (page 67).

Music source configuration

The Music on Hold and Background Music features provide music to users. For these features to function properly, you must connect a music source to the BCM system and configure the music source. For more information see,

BCM450 music source configuration (page 105).

Configuration testing

Perform basic testing and troubleshooting on BCM main unit, expansion units, media bay modules (MBM), and analog terminal adapter (ATA) For more information see, Basic configuration testing (page 113), BCM450 main unit

testing (page 115), BCM450 expansion unit testing (page 117), BCM450 media bay modules testing (page 119), and BCM450 analog terminal adapter testing (page 121).

Dynamic device configuration

With dynamic device configuration, DN and line number allocation and assignment is dynamically performed by the system, as required, until either all hardware administered to a system is populated with the necessary DNs and line numbers, or the system has reached the maximum capacity.

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

For more information about dynamic device configuration, see the following sections:

• Dynamic device configuration (page 15)

• BCM450 internal resources configuration (page 63)

• BCM450 MBM and legacy Norstar configuration (page 67)

Other Changes

See the following section for information about changes that are not feature related:

Directory numbers

This document is updated to add section ‘Directory numbers’ in chapter ‘Fundamentals’. For more information, see Directory numbers (page 16)

Market profile attributes reference

This document is updated to remove the references to VICAP in the chapter “Market profile attributes reference”.

Core parameters for market profiles

This document is updated to make changes in the tables in the section “Core parameters for market profiles”.

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Introduction

This guide describes how to configure the Business Communications Manager 450 Release 1.0 (BCM450 1.0) systems.

Navigation

• Fundamentals (page 13)

• System configuration (page 23)

• BCM450 system configuration preparation (page 25)

• Basic parameters configuration (page 33)

• BCM450 internal resources configuration (page 63)

• BCM450 MBM and legacy Norstar configuration (page 67)

• BCM450 trunk module configuration (page 75)

• Dial-up resources configuration (page 79)

• BCM450 scheduled services (page 101)

• BCM450 music source configuration (page 105)

• Basic configuration testing (page 113)

• System parameters reference (page 123)

• System capacity reference (page 135)

• Market profile attributes reference (page 137)

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Fundamentals

This section provides conceptual information about BCM450 configuration.

Navigation

• Configuration interfaces (page 13)

• Scheduled services (page 15)

• Call-by-call service selection (page 15)

• Dynamic device configuration (page 15)

• SNMP management (page 19)

• Music source and BcmAmp (page 20)

Configuration interfaces

This section describes the methods to configure your BCM450 system.

While Element Manager is the primary management application, BCM450 also supports the programming of telephony and applications areas through Telset Administration, and through the Startup Profile template.

Element Manager

The primary management application for configuring and administering the BCM450 system is Element Manager. Element Manager is a client-based management application that runs on a Windows computer, or on a Citrix server.

You use Element Manager to connect to the BCM450 devices to be managed either through an IP network connection, or through the OAM port on a BCM450 main unit.

You can download Element Manager from the BCM450 web page and install it on your computer at any time. However, you cannot connect to a BCM450 system with Element Manager until the BCM450 main unit is installed and running.

Installing Element Manager in a Citrix environment

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

You can run Element Manager in a Citrix environment, using the following software:

• Windows 2000 Server SP4 (fully patched)

• Citrix Metaframe XP Feature Release 3

• Citrix Program Neighborhood Version 7.0

When you run Element Manager in a Citrix environment, install Element Manager on a Citrix server. You can run Citrix Program Neighborhood to connect to the server and launch the Element Manager.

Element Manager is designed for single-user environments. A single installation of Element Manager extends the same user preferences to any Citrix user, including the device list and any saved passwords. Citrix administrators can ensure a secure environment by using one of the following approaches:

• install a copy of Element Manager for each user or group of users in different folders, with Windows permissions set for the folder to control access.

• in cases where a shared device tree is permitted, ensure that users do not save passwords, but instead enter a password each time they connect.

Startup Profile

The Startup Profile is a template containing the basic configuration parameters that you edit using Microsoft Excel. The Startup Profile is used to accelerate the initial installation programming of system-level parameters. It helps bring the BCM450 system to a basic operational and ready-tocustomize state without using either Element Manager or Telset Administration.

The administrator must fill out the Startup Profile template, save it onto a USB storage device and insert the storage device into the USB port of the BCM450 main unit before the initial start-up. On start-up the BCM450 system reads the information and starts up with the correct system parameters and feature licensing already in place.

Telset Administration

Installers who are already familiar with Telset Administration can perform programming from the keypad of any telephone connected to the BCM450 device. This alleviates the need for access to a computer at the customer site. For more information about using Telset programming on the BCM450, see the following documents:

• Telset Administration Guide (NN40160-600)

• CallPilot Telephone Administration Guide (NN40090-500)

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

• Intelligent Contact Center Telephone Administration Guide (NN40160-

602)

Scheduled services

Use scheduled services to control how calls are answered in off-hours (Ringing Groups), how calls are routed at various times of the day, and how restrictions are applied on lines and telephones at specific times of the day.

With Element Manager, you can perform the following configuration functions for scheduled services:

• determine which schedules are active on the system for routing, restriction, and ringing schedules.

• set the time periods within each schedule for each day of the week.

• rename schedules.

Schedules are activated and deactivated through control telephones.

Restriction and Routing services require a service control password before users can change scheduling on a control telephone. You use the Service Control Password field to delete a current entry, and add a new password. Make a note of the password; the panel shows only asterisks.

Call-by-call service selection

The PRI Call-by-call Service Selection is region-specific to North America for a DTM set to a PRI module type.

By default, incoming calls on a PRI are routed based on the Called Party Number information within the call request. The last number of digits of the called party number that match the Received Number Length setting are used as Receive Digits to find a target line.

In North American PRI, the Call-by-Call services provides alternate routing maps to be defined in various ways, depending on the protocol defined for this PRI.

Dynamic device configuration

Dynamic device configuration applies to internal components on the main unit including IP trunks, IP sets, and applications, as well as media bay modules (MBM) and legacy Norstar modules on the main unit and expansion unit.

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Directory numbers

If a set of directory numbers (call the set X) are configured (either IP Sets or MBM DNs) with the "Assign Target Lines" selected, then these DNs will have Target Lines assigned to them (assuming there are unused Target Lines available).

If a number (n) of the DNs in set X are subsequently Deconfigured, then although n DNs are gone, the state of the originally assigned Target Lines associated with these n DNs is:

• they remain programmed with the original DNs' Public and Private Configured numbers

• they remain assigned to the DN positions (that is, position 1-300) just Deconfigured

The effect of this is that if, after Deconfiguring n DNs from set X above, a new DN set Y is configured on the same bus on the system (IP Sets, Applications, MBM devices), then the first n number of the DNs in set Y will still have the Target Lines assigned to them that were originally assigned as part of Configured DN set X. This is independant of the ‘Assign Target Line’ option selection for this new Configured DN set Y.

The net effect to the administrator is that if s/he Configured DNs with Target Lines and then decides to Deconfigure and Reconfigure as different DNs, then the original Target Line assignments and Pub/Priv number programming follows the Reconfigured DNs.

IP trunk module configuration

Although IP trunks are not physical devices and you cannot remove them from the system, BCM450 supports modification of IP trunk line numbers. The initial values assigned by the system on the IP trunks are “guaranteed to work” values.

You can assign a larger range of line numbers than what is actually licensed for IP trunks. The effect is to reserve the line numbers beyond the current licensed line count for future additional IP trunk licenses. Lines beyond the licensed count do not boot until the necessary keycodes are provided to enable the additional lines.

The list of line numbers for IP trunks must be consecutive. If the available line numbers are segmented and the necessary number of consecutive line numbers does not exist, you receive an error. If this occurs, you must remove other lines in the system and restart line numbering for devices so the lines numbers are not as segmented and consecutive groups can be obtained for all devices.

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

If additional licensing is added later for more IP trunks such that the licensed number of IP trunks is greater than the currently provisioned number, then the system will not automatically request additional line numbers for the new trunks. In this case the administrator must configure the new line numbers to populate the additional IP trunks. If additional licensed IP trunks are added and line numbers are reserved such that these additional trunks are covered, then no additional line numbering configuration operations are necessary.

IP sets and applications configuration

Main unit telephony resources includes a list of IP set DNs and a range of application DNs. Services assigned to the IP sets or applications device type are the DNs of these sets or DNs that an application can use respectively.

Application DNs are the DNs assigned to applications such as the CallPilot DN, the MeetMe DN, or Contact Center skillset DNs.

The ability to assign IP set and application DN services is limited by the maximum number of DNs for IP sets and applications respectively, and also by the maximum total number of relocatable DNs on the system.

There may be notes or warnings in the Configuration dialog box to notify the administrator of the impact of the configuration action. This may include a recommendation to restart, or that a service may be restarted automatically.

Additional configuration options specify whether or not target lines are desired for the DNs, and if so a starting public DN, and starting private DN can be assigned to target lines.

An available target line is one that is currently unassigned to any DN (even a Hunt Group DN) and has no programmed private or public receive digits assigned to it. Target line numbers may or may not be consecutive.

Conflicts of public or private line DNs, where the DN is used elsewhere, results in a failure of the public or private DN assignment to the set in question, but does not cause the entire request to fail. The sets are configured, but not all are successfully assigned public or private target line numbers if resource limitations prevent it.

Once a target line is configured with public or private numbers, deconfiguring DNs that have appearances of those target lines does not remove the public or private numbers from those target lines.

The DNs assigned to IP sets or applications do not need to be consecutive. If the relevant pool DNs are renumbered or changed, so the consecutive DNs do not exist, then the IP sets or applications have non-consecutive DNs. For this reason the low and high values for IP sets and applications represent the

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

lowest and highest DN value currently in the respective assigned range. The total number of DNs assigned is not all the DN values in between the low and high values.

Configuring IP or Application DNs is a cumulative action. Every new successful configuration request adds the relevant count of IP or Application DNs to the existing range. Existing DNs are not affected or changed in any way. The default number of DNs to add is normally zero. This is a protection mechanism. You must change the number of DNs in the Number of DNs to add field to the desired number of additional DNs.

When you configure DNs there is an exception to the number of DNs you can add. The BCM450 system requires a minimum of three configured application DNs for applications to function correctly. When you configure application DNs, if there are fewer than three currently configured application DNs, then the minimum number possible to configure is set so that the final configured application DN count is at least three. For example, if through Set-based administration you complete a DN deconfiguration, and only two configured application DN remains, then the next time you configure application DNs the system would permit a minimum of two additional DNs to be configured for a final total of three.

Finally, you can partially configure IP sets and applications (but not MBMs) with fewer DNs then the licensed device count. If there are not sufficient DNs defined in the relevant pools then the number of available DNs are allocated to the services list.

Main unit and expansion unit MBM configuration

During media bay module (MBM) configuration, the BCM450 system provides suggested default values for the MBM. These suggestions include DNs or line numbers. If you change configuring data from the defaults provided and the configuration fails, then the configuration reverts back to the suggested values.

When configuring a line device, a starting line number is specified. Based on the MBM type and region configuration, the appropriate number of line numbers are allocated and associated with the ports of the MBM. If insufficient resources are available to complete the requested configuration then the device configuration fails.

For combination devices, configuration of the individual components is treated separately. It is possible for one part of a combination device to get configured while the other part fails because of insufficient resources.

The location of a device is independent of the bus value associated with a device. For example, an MBM in location “Main MBM 1” can be assigned Bus 10 in one configuration, but subsequent changes to the configuration can

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

result in “Main MBM 1” assigned to Bus 11 (or any other valid bus value). The bus assigned to a device is now one of several resources that a device receives during configuration to become operational.

It is possible for a configuring request of a device to fail if sufficient resources are not available. This can be a result of insufficient contiguous line numbers, not enough remaining DNs, or no busses remaining. If sufficient resources are not available for a configuring request, the system presents a dialog box that the device configuration request failed.

When a BRI MBM is configured all loops on the MBM are defaulted as T-loops and the administrator must provide a starting line number for a BRI MBM upon configuration. It is important to note that a BRI MBM uses eight consecutive line numbers. This is to ensure a consecutive series of line numbers across a BRI MBM regardless of the loop type setting.

You configure the R2MFC MBM as a DTI-PRI MBM with additional configuration to set the attributes of the PRI protocol such that the device operates as an R2MFC.

DNs are dynamic and changing a loop on a BRI-ST device from S to T type completely removes those DNs from the system.

DSMn16+/32+ MBMs are capable of double density. If you want to maximize TDM sets on a system using an expansion unit, you need to set the dip settings on the DSM32+ MBMs in the chassis to double density mode.

SNMP management

SNMP (Simple Network Management Protocol) is a set of protocols for managing complex networks. SNMP-compliant devices, called agents, store meta-data in Management Information Bases (MIBs) and provide this data to SNMP requesters.

You can configure general SNMP settings, including enabling and disabling the SNMP agent, enabling and disabling versions of the SNMP agent, defining access permissions, and adding and deleting SNMP management stations.

You can create a list of SNMP managers who are permitted to query the BCM450 system by specifying their IP addresses. If you have specified SNMP managers, the BCM450 SNMP agent will respond only to SNMP requests from those IP devices.

You can use external SNMP clients, such as HP OpenView, to monitor theBCM450 system by means of read-only SNMP requests.

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

The BCM450 main unit supports the following versions of SNMP:

• SNMP v1 — the first implementation of SNMP; this version supports such protocols as IP

• SNMP v2C — provides improved efficiency and error handling

• SNMP v3 — provides improvements in security and privacy

Using the Element Manager, you can select which versions of SNMP you want the BCM450 agent to support. For more information, see Configuring SNMP

settings (page 49).

Management Information Bases provide access to the managed objects of a system and specify the format of traps. BCM450 supports the following MIBs:

• RFC 1213 — MIB II

• RFC 2863 — Interface MIB

• RFC 2737 — Entity MIB

• RFC 2790 — Host MIB

• RFC 2261 — SNMP framework

• SmallSiteEvent MIB for traps

Music source and BcmAmp

This section describes the music source for your BCM450 system.

Music source

The Music on Hold and Background Music features provide music to users. For these features to function properly, a music source must be connected to the BCM.

There are three ways you can connect the music source to the BCM system:

• You can connect an external music source through an analog input to the BCM.

• You can use the IP Music feature to connect to Music Manager. Music Manager is an audio player application that resides on the BCM system and provides a streaming audio signal to the BCM system.

• You can use the IP Music feature to connect to an external music source on the data network.

You must connect the external music source to your network and it must be accessible to the BCM system. The external music source must also produce a streaming audio signal that is compatible with the BCM system.

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Select Music Manager if you are using the IP Music feature to connect to the music source available on the BCM. If you select Music Manager, you must configure the BcmAmp application before you can use it.

Select Streaming Server if you are using the IP Music feature to connect to a music source on the data network. If you select Streaming Server, you must configure the Network Device before you can use it.

For information about connecting an external music through and analog input, see Installation—System (NN40160-301).

BcmAmp application

The audio files loaded onto the BCM system are loaded into the same disk space that is used for CallPilot messages. Therefore, every minute of audio file loaded onto the BCM system reduces the amount of message storage space available to CallPilot by one minute. To ensure the proper operation of both Music Manager and CallPilot, the following restrictions are applied to uploading audio files.

• The maximum size of any single sound file you load onto the BCM system is 150 MB.

• The maximum amount of disk space available for Music Manager audio files is 1 GB.

• To ensure there is sufficient disk space for CallPilot, Music Manager Administration prevents you from uploading files if there is less than 1 GB of free disk space on the BCM system.

To minimize the time required to upload audio files, record the audio files as a single channel (mono) using 8-bit samples at a rate of 8 kHz.

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

System configuration

Configure your BCM450 system to provide the required system functionality. A BCM450 system cannot function until it is configured.

Prerequisites to system configuration

• Ensure your BCM450 system is properly installed. For more information about installing a BCM450 system, see Installation—System (NN40160-

301).

System configuration navigation

• BCM450 system configuration preparation (page 25)

• Basic parameters configuration (page 33)

• BCM450 internal resources configuration (page 63)

• BCM450 MBM and legacy Norstar configuration (page 67)

• BCM450 trunk module configuration (page 75)

• BCM450 scheduled services (page 101)

• BCM450 music source configuration (page 105)

• Basic configuration testing (page 113)

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

BCM450 system configuration preparation

To configure your BCM450 system most efficiently, you can download and install Element Manager on your computer. You can download the Startup Profile template, if you want to use it to set the basic parameters for your BCM450 system. A programming record template that provides the default parameters is also available for download.

Prerequisites to BCM450 system configuration preparation

• You can use the latest Element Manager version to manage all previous BCM systems that require Element Manager. You need only one instance of Element Manager on your computer.

• Element Manager has the following system requirements:

— Windows: Windows 2000 Pro, Windows XP, or Windows Vista

(Business, Ultimate, and Enterprise versions)

— RAM: minimum 256 MB, recommended 512 MB

— free space: 150 MB

— A Citrix server supports access to Element Manager

BCM450 system configuration preparation navigation

• Connecting to the BCM system through the OAM port (page 26)

• Accessing the BCM Web page (page 26)

• Downloading and installing Element Manager (page 27)

• Downloading the Startup Profile template (page 27)

• Downloading the factory default programming record (page 28)

• Connecting to the BCM system (page 28)

• Viewing or modifying the Welcome panel (page 29)

• Saving the programming record (page 31)

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Connecting to the BCM system through the OAM port

If you must change the IP address (due to a conflict with your network), you can connect to the BCM system through the OAM port.

Prerequisites

• Before using the default address on your network, check with your system administrator. If this address conflicts with the LAN settings, you can cause network damage if you connect to the network without changing the IP address.

• Obtain a standard Ethernet cable.

Procedure steps

Step Action

1 Connect one end of the Ethernet cable to the OAM port on the main unit.

2 Connect the other end of the Ethernet cable to the Ethernet port on your

computer.

The DHCP-enabled computer is assigned IP address 10.10.11.2. (255.255.255.252).

Accessing the BCM Web page

After you connect your computer to the BCM system, you can download Element Manager from the Administrator Applications area of the BCM Web page.

Prerequisites

• Ensure you connect your computer to the BCM system, either through the OAM port or through a LAN connection.

Procedure steps

Step Action

1 Open a Web browser and enter the BCM system IP address:

• If your BCM450 is installed on a network, type the address on the

network in the form, http://xxx.xxx.xxx.xxx.

• If your BCM450 is installed but not yet configured, connect directly to the BCM450 through the OAM port and type, http://10.10.11.1

--End--

The Enter Network Password dialog box appears.

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

2 Enter the user name and password (defaults are shown):

• User name: nnadmin

• Password: PlsChgMe!

3 Click OK.

The Welcome to BCM Web page appears.

--End--

Downloading and installing Element Manager

Download and install Element Manager to configure and set parameters for your BCM system.

Prerequisites

• Access the BCM Web page. For more information, see Accessing the

BCM Web page (page 26).

Procedure steps

Step Action

1 From the Welcome to BCM Web page, click Administrator Applications.

The Administrator Applications page appears.

2 From the Administrator Applications page, click Business Element

Manager.

The Element Manager panel appears.

3 On the right side of the screen, click Download Element Manager.

4 After Element Manager finishes downloading, double-click the application

and follow the installation instructions.

--End--

Downloading the Startup Profile template

Download the Startup Profile template from the BCM Web page, if you do not have a copy of the Startup Profile template on your computer.

Prerequisites

• Access the BCM Web page. For more information, see Accessing the

BCM Web page (page 26).

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Procedure steps

Step Action

1 From the Welcome to BCM Web page, click Administrator Applications.

1 The Administrator Applications page appears.

2 From the Administrator Applications page, click Startup Profile Template.

3 The Startup Profile Template panel appears.

4 Read the information on this panel.

5 Click Download Startup Profile Template on the right side of the screen,

and follow the instructions to download the template.

--End--

Downloading the factory default programming record

Download the factory default programming record from the BCM Web page, if you want a record of the default parameter values for the BCM system.

Prerequisites

• Access the BCM Web page. For more information, see Accessing the

BCM Web page (page 26).

Procedure steps

Step Action

1 From the Welcome to BCM Web page, click Administrator Applications.

1 The Administrator Applications page appears.

2 From the Administrator Applications page, click Factory Default

Programming Record.

3 The Factory Default Programming Record panel appears.

4 Read the information on this panel.

5 Click Download Factory Default Programming Record on the right side

of the screen, and follow the instructions to download the template.

--End--

Connecting to the BCM system

Connect to your BCM system to configure your system with Element Manager.

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

Prerequisites

• Download and install Element Manager. For more information, see

Downloading and installing Element Manager (page 27).

Procedure steps

Step Action

1 Launch Element Manager.

2 From the Network menu, click New Network Element > Business

Communications Manager.

3 In the IP Address box, type the BCM system IP address.

4 In the User ID and Password boxes, type the following information:

• User ID: nnadmin

• Password: PlsChgMe!

5 Click OK.

6 From the Network Elements list, select your BCM system IP address.

7 Ensure that the user name and password are entered.

8 Click Connect.

You are now connected to the BCM system.

--End--

Viewing or modifying the Welcome panel

The Welcome panel displays information for the current account logged on the system. The administrator is prompted to change the password before any programming menus are accessible.

The initial Welcome panel displays:

• on the first login to the BCM by nnadmin

• when the administrator has selected the forced password change option on an account

• if the password has expired

Procedure steps

Step Action

1 Launch Element Manager.

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

2 From the Network menu, click New Network Element > Business

Communications Manager.

3 In the IP Address box, type the BCM system IP address.

4 In the User ID and Password boxes, type the following information:

• User ID: nnadmin

• Password: PlsChgMe!

5 Click OK.

6 From the Network Elements list, select your BCM system IP address.

7 Ensure that the user name and password are entered.

8 Click Connect.

The Welcome panels appears.

9 If prompted to change the password, in the Change Password box, enter a

new password.

--End--

Attention: Once the password has been changed the entire navigation tree

is accessible.

Variable definitions

Variable Value

User ID This read-only value is the user ID you used to log on to the

system.

Password To change password, select the field and enter new password.

The password must satisfy the password policy requirements for the system.

If you are not prompted to change the password the following Welcome panel information displays.

Nortel Business Communications Manager 450 1.0

Configuration — System

NN40160-501 01.05 Standard

October 2009

+ 164 hidden pages