Avaya Companion Configuration Guide

Part No. P0605793 02

Business Communications Manager

Companion Configuration Guide

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Cor poration. All other trademarks and registered trademarks are t he property of their respective owners.

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Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

USA and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Presales Support (CSAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

EMEA (Europe, Middle East, Africa) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CALA (Caribbean & Latin America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

APAC (Asia Pacific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 1

Installing the Companion system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Companion components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Hardware installation process map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the Companion hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Remote power interconnect (RPI) unit overview . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Mounting the RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Wiring the base station and connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Companion base station installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Positioning a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Attaching a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Registering Companion telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Restarting the system after a software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installing external antennas and lightning surge protection . . . . . . . . . . . . . . . . . . . . . 30

Read before you install equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing antennas (United States of America) . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing antennas (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Contents 3

Connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

RPI output connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

RPI input connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Before you install an outdoor antenna (USA) . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing an outdoor antenna (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Installing a lightning surge protector (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Outdoor requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing an indoor directional antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installing an indoor omnidirectional antenna (Canada) . . . . . . . . . . . . . . . . . 35

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4 Contents

Chapter 2

Configuring Companion handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Defining radio data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Enabling Companion handset registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using portable DNs to show handset status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Registering Companion portables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Deregistering a handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Companion DN record parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Handset features and restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Installing an outdoor omnidirectional antenna (Canada) . . . . . . . . . . . . . . . . 37

Installing a lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . . . . . 39

Companion overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Process map: Companion portable handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using Reevaluation to assign cells to base stations . . . . . . . . . . . . . . . . . . . . . . . 44

Programming base station radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Defining base station cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Enabling registration or changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Feature access for Companion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Language selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

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Figures

Figure 1 Process map: Installing Companion support hardware . . . . . . . . . . . . . . . . . . . 14

Figure 2 RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Figure 3 RPI mounting holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 4 Opening the RPI cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 5 RPI components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 6 RPI connector printed-circuit board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure 7 Output connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 8 Input connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 9 Bracket termination board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Figure 10 Slide the cover on bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Figure 11 Installed antenna and lightning surge protectors (USA) . . . . . . . . . . . . . . . . . . 31

Figure 12 Antenna with antenna bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Figure 13 Lightning surge protector and bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 14 Indoor directional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Figure 15 Indoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . . . 36

Figure 16 Install the outdoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . 38

Figure 17 Install the lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Figure 18 Companion headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 19 Process map: Setting up Companion handsets for registration . . . . . . . . . . . . . 43

Business Communications Manager Companion Configuration Guide

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Tables

Table 1 RPI Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Table 2 Cable distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Table 3 Input wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Table 4 RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Table 5 RPI-16 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Table 6 Minimum distance between office areas and base stations . . . . . . . . . . . . . . . . 27

Table 7 Clearance for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 8 UTAM messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Table 9 Radio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Table 10 Cell information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Table 11 Handset registration and password information . . . . . . . . . . . . . . . . . . . . . . . . . 46

Table 12 Companion telephone programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Table 13 Features available to a Companion portable handset . . . . . . . . . . . . . . . . . . . . 51

Business Communications Manager Companion Configuration Guide

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Preface

This guide explains how to install and program Companion base stations and handsets.

Before you begin

This guide assumes the following:

• The Business Communications Manager is installed and initialized, and all hardware appears to be working.

• That a site survey has been conducted and the installer has access to these plans.

• That all configuration operators have a working knowledge of the Windows operating system and graphical user interfaces.

Symbols used in this guide

This guide uses symbols to draw your attention to important information. The following symbols appear in this guide:

Caution: Caution Symbol

Alerts you to conditions where you can damage the equipment.

Danger: Electrical Shock Hazard Symbol Alerts you to conditions where you can get an electrical shock.

Warning: Warning Symbol Alerts you to conditions where you can cause the system to fail or work improperly.

Note: Note Symbol A Note alerts you to important information.

Tip: Tip Symbol Alerts you to additional information that can help you perform a task.

Security Note: This symbol indicates a point of system security where a default should be changed, or where the administrator needs to make a decision about the level of

security required for the system.

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10 Preface

Text conventions

This guide uses the following text conventions:

angle brackets (< >) Indicates that you choose the text to enter based on the description

inside the brackets. Do not type the brackets when entering the command.

Example: If the command syntax is: you enter: ping 192.32.10.12

ping <ip_address>

bold Courier text

italic text Indicates book titles

plain Courier text

FEATURE HOLD RELEASE

How to get help

USA and Canada

Authorized Distributors - ITAS Technical Support Telephone:

1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.

Indicates command names and options and text that you need to enter. Example: Use the Example: Enter

Indicates command syntax and system output, for example, prompts and system messages.

Example: Indicates that you press the button with the coordinating icon on

whichever set you are using.

Set Trap Monitor Filters

dinfo command.

show ip {alerts|routes}.

Website:

http://www.nortelnetworks.com/support

Presales Support (CSAN)

Telephone:

1-800-4NORTEL (1-800-466-7835) Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS Telephone: 00800 800 89009 Fax: 44-191-555-7980 email: emeahelp@nortelnetworks.com

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CALA (Caribbean & Latin America)

Technical Support - CTAS Telephone: 1-954-858-7777 email: csrmgmt@nortelnetworks.com

APAC (Asia Pacific)

Technical Support - CTAS Telephone: +61 388664627 Fax: +61 388664644 email: asia_support@nortelnetworks.com

Preface 11

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12 Preface

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Chapter 1 Installing the Companion system

This section describes the process for installing a Companion wireless system.

This book assumes the following has been completed:

• A site survey has been completed and you have determined the exact locations of the base stations around your site.

You have determined how many handsets you want. To determine this, you need to know whether your system has a DS30 channel 2/6 or 3/5 split.

• The Companion requires a DSM8 module for every 32 handsets. You can assign a maximum of 32 Companion hands ets pe r DSM because the Compani on system can use both B ch anne ls . You can install a maximum of two DSM8s or one DSM32 for Companion handsets, per system, providing your system is configured with a DS30 channel 2/6 split. Refer to the Business Communications Manag er Installat ion and Maintenance Guide for detaile d hardware configuration.

This section includes the following information:

• “Companion components” on page 13

• “Hardware installation process map” on page 14

• “Companion components” on page 13

• “Installing the Companion hardware” on page 15

• “Installing external antennas and lightning surge protection” on page 30

Companion components

Your Companion portable telephone allows you to leave your desk without missing telephone calls. The telephones can access most Business Communications Manager business features such as call forward, call transfer, voice conference, and voice messaging using feature codes.

Business Communications Manager Companion has four main components: Software - Companion software manages the telephone traffic between Companion base stations

and portable telephones. Base stations connect to the Business Communications Manager in the same way that Business Communications Manager telephones do. You register the Companion portable telephones on the sys tem. They do not req uire a ny port s on t he syst em. You can connect a maximum of 60 portable telephones and a maximum of 32 base stations (32 cells) to the system.

Note: If you choose a 3/5 channel split for your system, you cannot assign a module to channel 7. This limits you to a maximum of 16 base stations, which can support a maximum of 30 handsets.

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14 Chapter 1 Installing the Companion system

Companion base stations — Position the base stations around the coverage area to send and receive calls between the portable telephones and Business Communications Manager. Base stations use digital radio technology and support handoff and roaming within the coverage area. The coverage area can be a maximum of 160,000 square meters (1,700,000 square feet) when using the maximum number of base stations.

Companion wireless handsets — Business Communications Manager supports the following wireless handsets: Companion 3020, Companion C3050 Etiquette, Companion C3050 CT2Plus, and Companion C3060. The portable telephones used with your Business Communications Manager system are small, lightweight units with complete digital performance to provide clear voice quality. Companion portable telephones feature a three-line, 16-character, alphanumeric display.

Administration and maintenance tools — Programming of the Companion system is easily and quickly done through the Business Communications Manager Unified Manager. You can assign portable telephones to the system, check base station parameters, and enable and disable registration through programming. Companion Diagnostics software allows you to run diagnostics on the wireless system. You run the diagnostics using a personal computer located at the customer site or in a remote location.

Hardware installation process map

The following figure p rov ide s an overview of the process for installing the sup port har d war e fo r a Companion wireless system.

Figure 1 Process map: Installing Companion support hardware

Business

Communications

Manager

DSM module installed and

configured

Restore system

to operation

Configure DN

records for the

handsets

Companion

equipment

Install external

antennas and

lightning protection,

if required

Install remote power

interconnect (RPI)

Install base stations

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Connect base stations to DSM

*In the United States, you must enter a UTAM keycode before you register the handsets.

Note: Companion wireless availability is region-specific. This option also requires a software keycode for activation.

Installing the Companion hardware

The Companion hardware must be in place and configured before you can use the handsets to connect to the Business Communications Manager. This section describes the installation of the various pieces of hardware.

The base station has the option of using internal or external antennas. For most installations, the internal an tenna will be used. If you need to inst all external antennas, refer to “Installing external

antennas and lightning surge protection” on page 30.

This section contains th e following information:

• “Remote power interconnect (RPI) unit overview” on page 15

• “Mounting the RPI unit” on page 17

• “Wiring the base station and connecting the RPI” on page 19

• “Companion base station installation overview” on page 26

• “Positioning a Companion base station” on page 26

• “Attaching a Companion base station” on page 27

Chapter 1 Installing the Companion system 15

Remote power interconnect (RPI) unit overview

The remote power interconnect unit (RPI) provides remote power for base station support. The following figure shows a diagram of the RPI.

Figure 2 RPI unit

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16 Chapter 1 Installing the Companion system

Caution: The RPI un it must have t he DC backup power sup plied by a UL liste d universa l

power supply (UPS). The UPS must have an output voltage rating of 44 to 52 V DC, with a maximum fault current limit of 6 A to protect the RPI output wiring. If these req uiremen ts are not met , it i s necessary to use class 1 wiring.

Warning: You must install the RPI units inside a building. The AC outlet powering the RPI must be installed near the equipment and must be easily accessible. The length of the RPI cord, from the outside surface of the unit to the plug, must be a minimum of 1.3 m (4.5 ft) and a maximum of 4.6 m (15 ft).

There are two versions of the RPI unit:

• The RPI-8 BIX UL supports a maximum of eight base stations.

• The RPI-16 BIX UL supports a maximum of 16 base stations.

Each RPI has a connection printed-circuit board and either one (RPI-8 BIX UL) or two (RPI-16 BIX UL) power supply units (PSUs) . The maximum input power con sumption of a n RPI is 240 W. If you use a UPS 48 V dc backup source, the maximum input power requirement of the RPI is 140 W.

You can upgrade an RPI-8 BIX UL to an RPI-16 BIX UL by installing a second PSU to the RPI-8 BIX UL.

If you distribute the RPIs ar ound the s ite, th e number and type of RPIs depend on wher e you pla ce them and how you power the base stations.

To determine how many base stations and how many PSUs you need for the number of base stations, use the following table:

Table 1 RPI Requirements

Base stations RPI-16 and RPI-8 required PSUs required

1–8 1 RPI-8 1 PSU

9–16 1 RPI-16 2 PSUs

17–24 1 RPI-16 and 1 RPI-8 3 PSUs

25–32 2 RPI-16 4 PSUs

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Chapter 1 Installing the Companion system 17

Mounting the RPI unit

When you mount the RPI unit, ensure you are following these guidelines before you start with step 1 below:

• Leave a clearance of a minimum of 125 mm (5 in.) around the RPI to provide acceptable ventilation and to prevent overheating.

• Leave a clearance of a minimum of 300 mm (12 in.) between two RPIs if you are installing them above one another, to provide acceptable ventilation and to prevent overheating.

• Install RPIs a minimum of 300 mm (12 in.) from the ceiling.

1 Partially screw in two #10 50 mm (2 in.) screws using the keyholes in the back of the unit, at

the top, as a guide. Refer to the following figure.

Figure 3 RPI mounting holes

25 mm (1 in.)

325 mm (13 in.)

50 mm

(2 in.)

Keyholes

300 mm

(12 in.)

2 Open the cover with a screwdriver.

a On the latch on the right side of the unit, use the screwdriv er to push in , and then down, to

release the latch.

b Remove the cover by lifting it up. Refer to the following figure.

Figure 4 Opening the RPI cover

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