Avaya Compact DECT Installation Manual

Compact DECT
Installation Manual
38DHB0002UKFH – Issue 5 (27
t
October 2003)
Page 2 - Contents
Page 2 Compact DECT Contents 38DHB0002UKFH – Issue 5 (27th October 2003)
Introduction.............................................3
General ............................................................ 3
Compact DECT in Detail..................................4
The Compact DECT System............................ 5
Compact DECT Base Station (CDBS) ............... 5
Repeater............................................................. 5
20DT Handset .................................................... 5
Single Chargers.................................................. 5
Site Surveys ............................................6
Introduction ...................................................... 6
Base Station Coverage: In Theory............................. 7
Base Station Coverage: In Practice ...........................7
Using the Site Survey Kit ........................................ 8
The Survey Base Station.................................... 8
Subscribing to the Survey Base Station ............. 9
Performing the Survey...................................... 10
Preparing for Installation.............................11
Unpacking .........................................................11
Tools Required ................................................... 11
Additional Parts Required...................................... 11
PBX Restrictions................................................. 12
Environmental requirements .................................. 12
Power Supply Requirements..................................12
Cabling & Trunking Requirements ........................... 12
EMC Requirements ............................................. 12
Base Station Installation .............................13
Mounting the Base Station..................................... 13
Power Fail Circuits............................................ 14
Registering Handsets........................................... 15
Subscribing Handsets .......................................... 16
Auto Subscribing Handsets.................................... 17
Removing a Subscription ...................................... 17
Subscribing GAP Compatible DECT Handsets........... 18
System Testing & Handover .................................. 18
Repeater Installation...................................19
Introduction........................................................ 19
Locating Repeater Base Stations ............................ 20
Installing a Repeater ............................................ 20
Mounting the Repeater(s)................................. 20
Attaching an Directional Aerial ......................... 21
The Repeater Setup Program ................................ 21
Installing the Repeater Setup Program ............ 21
Connecting a Repeater for Programming ........ 21
Configuring a Repeater .................................... 22
Using Windows CCFP Administration...........23
The CCFP Administration Program ......................... 23
Programming Connection .................................23
Installing CCFP Admin ......................................... 23
Starting CCFP Admin - Direct Connection................. 24
Changing the Communications Configuration ............ 24
Starting CCFP Admin - Modem Connection............... 25
MSF Status ....................................................... 26
Status Message.................................................. 26
Uploading Flash Software ..................................... 26
Saving and Loading Files...................................... 27
Printing the Setting .............................................. 27
Exiting CCFP Administration.................................. 27
CCFP Options Menus .................................28
Introduction ....................................................... 28
Preferences ....................................................... 28
Advanced Options.............................................28
PC/CCFP Version. ............................................29
Diagnostics........................................................29
Debug .............................................................. 30
INDeX Integration ................................. 31
Overview........................................................ 31
Mobile Twin Numbers .................................... 31
DECT Integration ........................................... 32
IP Office Integration ............................. 33
DECT Integration ................................................33
Installation Overview.........................................34
DECT Configuration Software ................................ 35
DECT Software Installation...............................35
IP Office Licences .............................................35
IP Office User Configuration .............................35
DECT Handset as a Slave of a Desktop Phone36
Call Waiting Indication ......................................38
Voicemail Pick-up .............................................39
System Diagnostics and Testing.................. 40
Base Stations Signal Checks .................................40
Handset Software Version..................................... 40
Battery Condition ................................................ 40
MSF Messages ..........................................41
Overview........................................................... 41
Composing Messages.......................................... 42
Sending Messages.............................................. 42
Message Groups ................................................ 43
Compact DECT Cables ............................... 44
Compact DECT Base Station to PC Programming Cable44 Compact DECT Base Station to Modem Programming
Cable ............................................................... 44
Index........................................................45
Contents
Introduction - Page 3
Compact DECT - Installation Manual Page 3 38DHB0002UKFH – Issue 5 (27th October 2003) General
Introduction
General
This manual covers the installation, maintenance and programming of an Compact DECT system. It is intended for use by installers and maintainers who have successfully completed an appropriate Compact DECT training course.
The Compact DECT is a cordless telephone system designed to work with most PABX switch systems. It provides the PABX with integrated support for cordless handsets.
Communications Platform
Up to eight analogue extension ports
Compact DECT
Base Station
Compact DECT
Repeater(s)
Max of six
Plug top
PSU
PC Cable
(not supplied)
Twisted Pair Cable
(not supplied)
Up to 8 Handsets
With max. of 6
Simultaneous calls
Plug orientation
Viewed from bottom
RJ11 RJ45 Access for Power PC twisted pair cable
a b a b a b a b a b a b a b a b
V24 (INDeX) Cable LAN (IP Office) Cable (not supplied) Required for DECT Integration
A Compact DECT Base Station (CDBS) can support up to six simultaneous calls and up to eight 20DT handsets. Each handset requires a dedicated two­wire link between the CDBS and the Coms. Platform.
Compact DECT conforms to the DECT Generic Access Profile (GAP) requirements. This allows other GAP handsets to be used on the system. It also allows the Compact DECT handsets to be used on other GAP compatible DECT systems.
Approvals:
Electric: TBR 6 (DECT RF). Access Profile: TBR22 (GAP) Layer 1. EMC: ETS 300 329 (CE Labelling).
Page 4 - Introduction
Page 4 Compact DECT - Installation Manual Compact DECT in Detail 38DHB0002UKFH – Issue 5 (27th October 2003)
Compact DECT in Detail
The Compact DECT (Digital Enhanced Cordless Telecommunications*) uses cellular radio methods to handle multiple handsets on the same system at the same time. It is designed for high density local area usage.
The Compact DECT system uses the frequency band of 1.88 to 1.9GHz. It employs FDMA (Frequency Division Multiple Access) to divide each band into ten separate carrier frequencies. TDMA (Time Division Multiple Access ) further sub-divides each carrier frequency into 24 time slots. 12 slots are used for send and 12 for receive, i.e. two slots are required per conversation on the carrier frequency, this is called TDD (Time Division Duplex).
The above method gives 120 call channels available to a DECT system (10 x 24 channels, 2 channels per call).
During a conversation, a handset continuously compares the speech quality obtained in its time slot to that in the same time slot on another carrier frequency. If the current signal falls below acceptable limits and the other band is better, the handset will change over to that band.
The Compact DECT systems use DCS/DCA (Dynamic Channel Selection/Allocation) to resolve availability of channels between handsets and base stations. These processes allow a high density of handsets (on the same or different DECT systems) to operate in the same area (provided sufficient base station channels are available).
Speech within DECT is digitised using ADPCM (Adaptive Differential Pulse Code Modulation). Traditional PCM digitises speech by sampling at time intervals and assigning a value to the amplitude at each time interval. This sequence of amplitude values is then sent as a digital signal. In ADPCM information is only sent when their is a difference in amplitude. This requires more processing electronics but allows lower signal rates to be used for the same speech quality.
*Originally DECT stood for "Digital European Cordless Telephony" but this was changed as use of the standard spread beyond the European market.
Introduction - Page 5
Compact DECT - Installation Manual Page 5 38DHB0002UKFH – Issue 5 (27th October 2003) The Compact DECT System
The Compact DECT System
This sections gives a brief overview of the elements within the Compact DECT system.
Compact DECT Base Station (CDBS)
A CDBS unit supports up to six simultaneous handset calls. Using standard telephony cable (not supplied) a CDBS can be placed up to 1Km from the Communications Platform. The CDBS is designed for wall mounting and is supplied with a plug top PSU fitted with 2 mtrs of cable.
Size: 165mm wide x 165 high x 50mm deep. – Power: Power from a 230V, 50Hz plug top PSU, (9VDC, 0.6A).
Repeater
A Repeater works in conjunction with a CDBS to extend that CDBS's area of coverage. Two versions are available; a standard repeater and one that can have an optional directional aerial fitted to increase the distance from the associated CDBS (up to 1km line of sight).
Each Repeater is programmed to associate with a particular CDBS using a Repeater Setup program. The Repeater can handle up to two simultaneous calls. These calls are 'borrowed' from the CDBS. Hence, each call routed via the Repeater reduces the number of calls that the CDBS can handle.
The Repeater does not need any wiring connection to the CDBS. The Repeater is designed for wall mounting and is supplied with a plug top PSU fitted with 2 mtrs of cable.
Size: 100mm wide x 100 high x 40mm deep (inc. wall mounting bracket). Power: Power from a 230V, 50Hz plug top PSU, (9VDC, 300mA).
20DT Handset
Each handset is supplied with a battery.
Weight: 121g ±10g (including battery). Size: 143mm x 48mm x 26mm. – Power: Fully charged battery; 10 hours speech, 90 hours standby.
Full battery recharge, 3.5 hours in handset charging slot.
Note: A label, located beneath the battery pack, provides both the handset
registration number and the software level (at time of manufacture). Alternatively, on latter models, you do not have to remove the back cover. Simply key *999*84* and press 9. Handsets are supplied with the battery disconnected. Ensure that the battery is connected before use.
Single Chargers
The single chargers are designed as a free-standing desk units. The single chargers are supplied with a mains power supply unit appropriate
to the ordering country.
Page 6 - Site Surveys
Page 6 Compact DECT - Installation Manual Introduction 38DHB0002UKFH – Issue 5 (27th October 2003)
Site Surveys
Introduction
A site survey is performed using a separately supplied Site Survey Kit. A site survey is the most crucial part of any Compact DECT installation.
It is the stage at which future success or failure of the installation will probably occur.
Most issues of customer satisfaction will stem from the site survey and the resultant positioning of the base station and the Repeater(s) (see page 20).
From the customer's point of view, two keys factors must be assessed: – The area of coverage required:
The number of simultaneous users within different areas:
A CDBS can support 6 simultaneous calls. Where Repeaters are used, they support two simultaneous calls, but these are 'borrowed' from the CDBS. Hence, each call routed via Repeaters reduces the number of calls that the CDBS can handle.
During the site survey, you will be attempting to determine three factors to achieve the customers requirements:
The best positioning of the CDBS The number of Repeaters required.
The best positioning of the repeaters.
To fulfill this you need to obtain the following details: – Building Measurements:
Accurate building plans are an essential aid to both the site survey and also for later fault analysis.
Signal Strength: (RSSI - Radio Signal Strength Indication)
From potential base station positions, what is the range of the base station signal at sufficient signal strength for reliable operation.
Speech Quality
: (Q52) Interference, weak signals and reflected signals lead to errors in the digital signal that cannot be corrected. From potential base station position, what is the range before the bit error rate becomes unacceptable.
Site Surveys - Page 7
Compact DECT - Installation Manual Page 7 38DHB0002UKFH – Issue 5 (27th October 2003) Base Station Coverage: In Theory
Base Station Coverage: In Theory
Given ideal open field conditions, the range between a handset and base station can be up to 600 metres. Within a building, with signal strength being absorbed and reflected signals giving increased error rates, the effective range (R) is more realistically between 50 metres and 150 metres.
A single base station's area of coverage is ΠxR2 .
Base Station
R
Be aware that the following is assumed: – The building structure is even and so the CDBS has the same range in
all directions.
That a CDBS does not only operate in 2-dimensions. In reality the signal
forms a sphere rather than a circle.
Base Station Coverage: In Practice
In practice, no rules can be given for base station coverage. Coverage is affected by too many factors that are unique to each site. We can only guide you as to those things that are likely to affect base station coverage.
Obvious causes of signals problems: Metal surfaces. Concrete thickness greater than one metre. Beware of: Windows with reflective film or specialised glass: (e.g. Pilkington 'K')
These produce increased signal reflection and reduced signal pass­through.
Wire Meshes and Grills with apertures of less than 4cm:
These block signals as effectively as continuous metal sheet.
Fire Doors:
These block the signals. In multi-occupancy building such as hotels the high number of fire-doors may be a problem.
Stair Wells:
In modern office buildings, stair wells frequently combine concrete building supports, fire doors and the intervening floor material, making them a special problem.
Screened Rooms:
Typically found in offices involved with TV, video and radio production, but also possible in computer centers.
Opportunities to be aware of
:
In multi-storey buildings, if the building construction allows, a base station on one floor can also serve the floor above or below.
Page 8 - Site Surveys
Page 8 Compact DECT - Installation Manual Using the Site Survey Kit 38DHB0002UKFH – Issue 5 (27th October 2003)
Using the Site Survey Kit
Guidance on where to start the survey and order in which to do a survey is difficult, each case is unique and much relies on experience. Ensure that conditions are as near to normal as possible, i.e. if possible do the survey on a normal working day when the building is in use. Check which areas you can enter and when.
The Survey Base Station
The Survey Base Station is a DECT Base Station is able to transmit without requiring connection to a Coms. Platform. It is supplied with a suitable mains power supply unit. As well as providing an RSSI/Q52 signal it can accept audio input via a 3.5mm audio-jack input for a manual audio quality check.
Power Supply Input:
9VDC 150mA.
Subscribe
Button
Audio Input
Power Socket:
The Survey Base Station is supplied with a suitable power supply terminated with an RJ11 connector. The connector uses Pin 6 (-ve) and Pin 5 (+ve) to provide a 9V dc, 150mA supply.
Audio In Socket:
Standard 3.5 mono jack socket input.
Subscribe Button:
If pressed and held for 3 seconds, puts the Survey Base Station in subscribe mode for the following minute. The base stations system ID is printed on its back. Its account number is 1234 (on older versions this may be 12345678).
Site surveys may also be carried out using an Compact DECT Base Station. In which case an extension cable should be used to provide a movable power source. The survey process is the same except handset subscription (see Subscribing Handsets on page 16).
Site Surveys - Page 9
Compact DECT - Installation Manual Page 9 38DHB0002UKFH – Issue 5 (27th October 2003) Using the Site Survey Kit
Subscribing to the Survey Base Station
Up to eight handsets can be subscribed to the Survey Base Station. All these handsets can display the RSSI signal quality simultaneously but only one can receive the audio input at any time. Normally only one handset is subscribed to the Survey Base Station.
1. Connect the Survey Base Station to it's power supply and switch on.
2. Turn the handset on. Assign it a number between 1 and 8 by dialling *99972*x where x is the number between 1 and 8 (each handset must have a discrete number). Then press 9.
3. Press MENU and the > key until LOGIN appears and then press 9. SELECT LOGIN appears. Before subscribing to system, you are recommended to remove all other subscriptions (steps 4-6).
4. Press > until SUBSCRIPTION REMOVE appears and then press 9.
5. Enter the password (default 0000) and press 9 to display SUBSCRIPTION REMOVE? Press 9 to display any previously entered System ID (appears below SYSTEM X, where X = 1 to 4). Press 9 to remove.
6. You are returned to SUBSCRIPTION CREATE. Press > until SUBSCRIPTION REMOVE appears. Repeat from step 4 for all previously entered System IDs.
7. When completed, press MENU twice and then press > until LOGIN appears. Press 9 to display SELECT LOGIN and press 9 again to display SYSTEM X, where X = 1 to 4). Use > to select required system number and press 9.
8. Press > to display SUBSCRIPTION CREATE and the press 9 to begin subscription. The handset is searches for a system to which it can subscribe. Press and hold the subscribe button on the Survey Base Station for 3 seconds. The Survey Base Station will then stay in subscribe mode for one minute.
9. Use the < and > buttons to display the ID numbers of available DECT systems found by the handset. Look for the ID number of the Survey Base Station (printed on the back of the Survey Base Station) and then press 9.
10. Use the < and > to select which system number you want the Survey Base Station assigned to and then, at the AC: prompt, enter 1234 (or on older systems 12345678) and press 9.
11. SUBSCRIPTION WAIT appears. When successfully subscribed, the handset bleeps. Should SUBSCRIPTION FAILED appear, repeat from step 8.
Page 10 - Site Surveys
Page 10 Compact DECT - Installation Manual Using the Site Survey Kit 38DHB0002UKFH – Issue 5 (27th October 2003)
Performing the Survey
Position the Survey Base Station in the potential position for a base station installation. Connect the power supply. If possible, also connect an audio source via either the telephone line or audio jack sockets.
1. With a subscribed handset on-hook, dial *99981* and press ENTER.
2. The handset display shows the signal quality.
RPN: 01 <Base station number. Q52: 52 <Speech quality. RSSI: 64 <Signal strength.
3. Take the handset off-hook as this will ensure more realistic figures. – If you have connected an audio source you will hear it whilst off-hook.
Use this facility to check the audio quality (only one handset can be off-hook and receive the audio source at any time).
4. Check the boundaries of the Survey Base Stations coverage where Q52 is greater than 52 and RSSI is greater than 64. Mark this area on the building plans for all areas that the CDBS might have to serve.
5. Where Repeaters are to be used, repeat the above process (see page 19 for CDBS/Repeater overlap).
6. To return the handset to normal operation, press and hold < until you hear a short bleep.
Preparing for Installation - Page 11
Compact DECT - Installation Manual Page 11 38DHB0002UKFH – Issue 5 (27th October 2003) Unpacking
Preparing for Installation
Unpacking
1. Do not start unpacking until the equipment is at the site of installation.
2. Before unpacking check for any signs of damage that has occurred during transit. If any damage exists bring it to the attention of the carrier.
3. Check all cartons against the packing slip. Report any errors or omissions to the dealer who supplied the equipment.
4. Whilst unpacking the equipment, retain all the packaging material. Fault returns are only accepted if repackaged in the original packaging.
5. Visually inspect each item and check that all the necessary documentation and accessory items have been included. Report any errors or omissions to the dealer who supplied the equipment.
6. Ensure you read and understand any documentation included with any item.
Tools Required
General: 0.5mm flat blade screwdriver. – No.1 Phillips Crosspoint. – Cutter/knife for cable ties. – Cable ties - 3mm x 50mm. – Drill and masonry drill bits – Tape measure (up to 500mm). – Spirit level. – Digital voltmeter (DVM).
Programming: Windows 3.x/95/2000 or NT PC with serial port supporting 19.2K baud
minimum.
Additional Parts Required
The following items are required in addition to those supplied by Avaya.
Compact DECT Base Station
:
Single-twisted pair cable (Type CW1308) from Coms. Platform/MDF to
CDBS.
1 x DCU Programming/Integration cable as required (see page 44)
Compact DECT Repeater: No additional parts are required.
Page 12 - Preparing for Installation
Page 12 Compact DECT - Installation Manual PBX Restrictions 38DHB0002UKFH – Issue 5 (27th October 2003)
PBX Restrictions
Collective Ringing Groups:
Including a large number of Compact DECT handsets in a collective ringing group can cause unpredictable results.
Power Fail Circuits:
Compact DECT DAB circuits are not approved for direct connection to PSTN analogue trunks. This is not a problem when connected via a PBX except if a PBX directly connects some analogue extensions to analogue trunks during PBX power failures. See Power Fail Circuits on page 14.
Environmental requirements
The planned locations for all parts of the system must meet the following requirements:
Check that the area is a well ventilated area, having a temperature range
of 0°C to +40°C and a humidity range of 10% to 90% non-condensing. – Check there are no flammable materials in the area. – Check there is no possibility of flooding. – Check that no other machinery or equipment needs to be moved first. – Check that it is not an excessively dusty atmosphere. – Check that the area is unlikely to suffer rapid changes in temperature and
humidity. – Check for the proximity of strong magnetic fields, sources of radio
frequency and other electrical interference. – Check there are no corrosive chemicals or gasses. – Check there is no excessive vibration or potential of excessive vibration,
especially on the cabinet mounting surface.
Power Supply Requirements
Both the Compact DECT Base Station and Repeater(s) are designed to operate from a standard 230V (±10%), 50Hz single-phase main supply. The Base Station is rated at 5.4VA and each Repeater is rated at 2.7VA for power consumption.
The use of a UPS to support the system during mains power failure is highly recommended. This equipment also provides mains conditioning for the system. Contact Avaya for details of preferred and tested suppliers and models.
Cabling & Trunking Requirements
All cables and wires should be run through protective trunking or ducts wherever possible.
Unless otherwise stated, all devices connect using standard telephone cable (type CW1308). This can be single or multiple pair cable.
EMC Requirements
The Compact DECT system is EMC approved and carries CE mark approval. For a particular installation to be EMC compliant, it must meet the following requirements at all times:
Only EMC approved equipment must be used. – You must install all units with their covers in place.
Base Station Installation - Page 13
Compact DECT - Installation Manual Page 13 38DHB0002UKFH – Issue 5 (27th October 2003) Mounting the Base Station
Base Station Installation
Mounting the Base Station
The Compact DECT Base Station (CDBS) is supplied with a plug top PSU fitted with 2mtrs of cable that terminates in a modular plug. Screws and fixings, for wall mounting the CDBS, are also supplied. A CDBS can be placed up to 1Km from the MDF.
Correct positioning of the Base Station is vital to the performance of the whole system. Before installing the CDBS, ensure that you have accurate plans for its location (see Site Surveys on page 6).
To mount the CDBS, perform the following:
1. Check the proposed position of the CDBS and ensure that:
– A mains power supply is within 2 metres.
– The distance between the Coms. Platform and the CDBS is within
1Km.
– There is a minimum of 200mm's clearance on all sides of the CDBS.
2. Turn the CDBS over onto it's back and remove the top cover by releasing
the four retaining tags clips (one in each corner).
Cable entr y break
Wall mounting
securing screw holes
PCB securing screw hole
PCB retaining lugs ( 2 off)
PSU and PC connectors entry points
Top cover secur ing clips holes (4 off )
Cable Clamp
Use over
appropri ate
retaining pillars
3. Remove the PCB by removing the securing screw and sliding the PCB
up and out from the retaining lugs. Put the PCB in a secure place.
4. Use the CDBS base as a template to mark the required holes. Ensure
that the CDBS is level. Drill and insert the wall fixings for the No.6 round-
head screws for all three holes. Insert the top two screws only, leaving
the heads 5mm from the wall surface. Do not secure the CDBS to the
wall (using another No. 6 screw in the third hole) until all cabling has
been completed.
5. Break-out the appropriate cable entry point and run a sufficient length (to
reach retaining block with a minimum of 5cm spare) of twisted pair cable
into the CDBS base. Secure cable, using clear plastic cable clamp and
screws provided, to appropriate retaining pillars.
6. Mount the CDBS onto the screw heads, using the key-slots at the back of
the base station, and secure with a No. 6 screw in the third hole.
Page 14 - Base Station Installation
Page 14 Compact DECT - Installation Manual Mounting the Base Station 38DHB0002UKFH – Issue 5 (27th October 2003)
7. Replace the PCB and secure with the securing screw.
8. Remove minimum of 5cm outer sheath from cable. Connect the twisted
pairs (see below) to the fast connector block as follows:
Strip 5mm from the ends of the eight (max.) twisted pairs.
Starting at channel 1, socket 'a'; push the 0.5mm screwdriver into
hole 1 to release the internal spring on the fast connector and simultaneously insert the stripped end of the a-side of the first pair into hole 3. Release the screwdriver and test connection by gently tugging on wire.
Repeat for with the b-side wire of the first pair; e.g. channel 1, socket
'b' using hole 3.
Repeat for the next seven twisted pairs.
PCB securing screw
PSU and PC connector sockets
Fast retaining block
for twisted pairs
1 2 3 4 5 6 7 8
a b a b a b a b a b a b a b a b
Hole 1 Hole 2 Hole 3
Bootst rap pins
Bootst rap shorti ng str ap in normal posit ion
Ring and tr ip channels
Not Use
d
9. Feed the surplus twisted pair cable back out of the CDBS housing. 10 Ensure that the bootstrap shorting strap is in the 'normal' position and clip
the front cover back on.
11. Connect the other ends of the twisted pair cables to the Coms. Platform
analogue ports.
12. Connect the CDBS to the PC, either directly or via a modem.
See page 44 for cable details.
13. Push the PSU modular plug into it's socket on the CDBS and connect the
plug top PSU to the mains power supply.
14. The lamp in centre of the front of the CDBS will light green. Other lamp statuses are:
- Red followed by green = flash programming mode or fault
- Fast blinking red = empty system with master handset subscription not allowed
- Fast blinking green = empty system with master handset subscription allowed
- Slow blinking red = in operation with maximum active connections (busy)
- Slow blinking green = in operation with active connections (busy).
Power Fail Circuits
Compact DECT DAB channels are not approved for direct connection to the PSTN (this is not due to any technical restrictions). As a result, DAB channels must not be connected to analogue PBX extensions which connect directly to analogue trunks during PBX power failures.
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