Avaya Business Communication Manager 5.0 Configuration manual

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Nortel Business Communication Manager 5.0

Configuration — Devices

Release: 5.0 Document Revision: 02.04

NN40170-500

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Document status: Standard Document issue: 02.04 Document date: August 2009 Product release: BCM 5.0 Job function: Configuration Type: Technical Publication Language type: English

NORTEL, the globemark design, and the NORTEL corporate logo are trademarks of Nortel Networks.

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Contents 3

New in this release 11

Features 11

Introduction 13

Device configuration overview 15

Configuration methods 15 Dynamic Device Configuration for BCM450 16

Features and applications 16

System feature codes 17 Lines and numbers 17

Default memory button programming for sets 18

Telephony features 19 Call answer features 19

Call answer privacy features 21

Dynamic Device Configuration 11 Call logs 11 Find Me/Follow Me 11 Professional Call Recording 12

Applications overview 16

DN records parameters 17 Analog set customization 17 IP phone line configuration 18 Proactive Voice Quality Monitoring 18 Hot desking IP phone configuration 18

Rules of default button assignment 19

Handsfree and handsfree answerback 20 Call queuing 20 Directed pickup 20 Pickup groups 20 Trunk answer 20 Answer DNs 21

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Automatic privacy enable 21 Do not disturb (DND) 21 Intrusion controls 21

Call hold features 21

Call hold 21 Automatic call hold (autohold) 22 Exclusive call hold 22

Parking and transferring calls 22

Call transfer 22 Line redirection 22 Call forward 23 Camp-on 23 Call park 23 Callback 23 Call sharing, call park, and SWCA buttons 24

Call information 24

Call display information 24 Call duration timer 24 Time and date display 24 Malicious caller ID (MCID) 24 Call log 25 LogIt 25

Feature configuration: calling features 25

Set-to-set messaging 25 Set-to-set display messaging 25 Paging and paging constraints 25 Button programming 26

Special features for sets 26

Hotline telephone 26 Control telephone 26 Supervisor telephone 26 Central answering position 27

System-Wide Call Appearance 29

SWCA overview 29 Use of Hold with SWCA keys 30 Temporarily parked calls 30 Key availability and programming 31 SWCA-feature interaction 31 Timed out SWCA calls 31 Outbound calls 31 SWCA and auto hold 31 SWCA and call transfers 31 SWCA and conference calls 31

Set Template Programming 32

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Set template administration 32 Template-to-set assignment 33 Template import and export capability 34 Set template creation 34 Set association 35 Voice mailbox setup 35 Set and line renumbering 35

System parameter configuration 37

Accessing system identification 37 Setting date and time 38 Synchronize system with an NTP Server or trunk 39 Setting clock control to local system 40 System scheduled services 40

Configuring schedule name and timers 40

Configuring scheduled service 42

Basic parameters for analog sets and devices configuration 45

Configuring analog telephones 46 Assigning a line to an analog telephone 47

Adding line assignments and line pools for analog telephones 48

Configuring set capabilities and user preferences for analog telephones 49

Configuring telephone capabilities for analog telephones 49

Programming outgoing call restrictions for analog telephones 51

Setting restriction filters for analog telephones 51

Setting line/set restrictions for analog telephones 52 Assigning pause for external dialing for analog devices 52

Basic parameters for digital sets configuration 55

Configuring digital telephones using the DN panels 56

Assigning a line to a digital telephone 56

Adding line assignments and line pools to digital telephones 58

Configuring set capabilities and preferences for digital sets 59

Configuring digital telephone capabilities 61

Configuring preferences for a digital telephone 63

Programming digital telephone memory buttons 63

Programming user speed dials for digital telephones 65

Programming outgoing call restrictions for digital telephones 65

Setting restriction filters for digital telephones 66

Setting line/set restrictions for digital telephones 66

IP phone configuration 67

Configuring IP telephones 68 Assigning a line to an IP telephone 68 Adding line assignments and line pools to IP telephones 69 Configuring set capabilities and preferences for IP sets 70

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Configuring IP telephone capabilities 71 Configuring preferences for an IP telephone 72

Telephone relocation 75

Digital telephone relocation 75 Keeping an IP telephone active 76 IP telephone relocation without changing the DN 76 IP telephone relocation with a changed DN 76

Central answering positions configuration 79

Configuring CAP assignments (eCAPs) 79

Creating CAP stations 79 Programming CAP/KIM buttons 80

Programming module buttons 80

Hunt Group configuration 81

Configuring Hunt Group general settings 81 Adding members to Hunt Groups 85 Deleting members from Hunt Groups 85 Changing order of members in Hunt Groups 86 Assigning lines to Hunt Groups 86 Deleting lines from Hunt Groups 87

External Hunt Group calls monitoring 89

Using a silent monitor 89

Hospitality system configuration 91

Setting up a hospitality system 91 Assigning a room to a set 92 Deleting a room assignment from a set 92 Setting call restrictions (by room) 93 Programming wake-up services (by room) 93

Global VoIP features 95

Setting up feature access 95

Configuring IP features list 95

Accessing features through Services button 96

Defining a key label for a feature 96 Using the Hot desking feature 97

Setting up a password for Hot desking 97

Resetting the Hot desking password 98

Diverting an IP phone configuration 98

Cancelling Hot desking from the diverted phone 99

Cancelling Hot desking from the target phone 99 Configuring a new time zone on a remote IP phone 99 Downloading firmware 100

Forcing firmware download to a Nortel IP phone 100

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Telephony features configuration 103

Telephony features configuration procedures 103

Configuring telephony features navigation 103

Adjusting contrast through Element Manager 104

Adjusting contrast through the telephone set 104

Adjusting contrast through the telset interface 104

Configuring the call dialing method through Element Manager 105

Configuring the call dialing method through the telephone set 105

Configuring the call dialing method through the telset interface 106

Configuring the language in the display through Element Manager 106

Configuring the language in the display through the telephone set 107

Adjusting the receiver volume through Element Manager 107

Adjusting the receiver volume through the telephone set 107 Configuring the auxiliary ringer (option) 108

Enabling and disabling the auxiliary ringer for lines 108

Enabling and disabling the auxiliary ringer for telephones 108

Enabling and disabling the auxiliary ringer for ring groups 108

Enabling and disabling the auxiliary ringer for hunt groups 109

Set access to call answer features configuration 111

Configuring for calls direct to set 112

Configuring handsfree and handsfree answerback 112 Configuring for calls not direct to set 113

Configuring call queuing 113

Configuring Directed Pickup 113

Adding a set to a pickup group 114 Configuring for answering any call 114

Assigning a set to a ring group 114

Creating a ring group schedule 115

Configuring ring group line settings 115

Blocking set access to trunk answer 117 Configuring answer DNs 117

Defining which calls must alert answer DNs 117

Assigning an answer DN to a set 118 Configuring privacy 118

Allowing do not disturb on a set 119

Blocking set access to the DND feature 119

Configuring privacy for a physical line 119

Programming a line to automatically enable privacy 120 Intrusion controls configuration 120

Configuring intrusion controls 120 Configuring call hold 121

Configuring full autohold on a line 121

Configuring autohold on a set 121

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Configuring call transfer 122

Configuring transfer of unanswered calls 122

Configuring Callback 122 Configuring call redirect 123

Allowing call redirect 123

Programming call redirection on a line 124

Adjusting the call redirect tone 124 Configuring call forward 124

Configuring forwarding of unanswered calls 125

Blocking set access to call forwarding 125 Configuring the call camp-on timer 125 Configuring call park 126 Setting up the call park access code 126 Setting up park timeout 127 Determining call park code assignment sequence 127 Sharing calls by parking on SWCA buttons 127 Allowing Malicious Caller ID (ETSI ISDN) 131 Configuring call logs 132

Resetting the call log space 132

Setting call log options 133

Resetting call log password 134

Set access to calling feature programming 137

Blocking user access to feature programming 137

Blocking set-level access to feature programming 137 Configuring call privacy 138

Protecting privacy of outgoing calls 138 Configuring call process on busy signal 138

Configuring priority calling 138

Activating and cancelling ring again 139 Configuring voice paging 139

Configuring system-level parameters for paging 140

Configuring set-level parameters for paging 140

Configuring auto-hold on incoming pages 141 Allowing dialing shortcuts 141

Allowing last number redial 142

Allowing saved number redial 142

Allowing auto-dial 143

Programming speed dials in the DN record 143

Programming user speed dials at the set 144

Blocking set-level access to button programming 145

BCM 5.0 devices special features configuration 147

Configuring a hotline telephone 147 Assigning a pause for external dialing 148

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Configuring a control telephone 149 Assigning a supervisor telephone 150 Configuring silent monitoring 150 Configuring a prime line 151 Configuring a direct dial telephone 152 Configuring access to a direct dial telephone 153

System-wide call appearance configuration 155

Adding SWCA keys to your telephone 155 Assigning a received call to a SWCA key 156 Retrieving a call from a SWCA key 157 Conferencing a call parked on a SWCA key 157

Set template creation and export 159

New set template creation 161

Launching the set template screen 163 Creating a new set template 163 Creating a set template from a set 166

Procedure steps 166 Adding models to a template 167 Setting model-specific button data 168 Assigning a template to sets 169

Set Template export and import 171

Exporting a template to a file 172 Importing a template from a file 173

Set template access 175

Copying a template from a backup 176

Set template access and modification 179

Set template modification 181

Modifying the sets associated with a template 183 Modifying the models associated with a template 189

Procedure steps 189 Deleting a template or set model 190

Procedure steps 190

Line and set parameter renumbering 191

Renumbering set parameters 192 Renumbering line parameters 193

Voice mailbox set up 195

Creating a voice mailbox 196 Editing a voice mailbox 197 Removing a voice mailbox 200

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DMC feature list arrangement 201

Common procedures 203

Copying telephone configurations 203

Renumbering DNs 204

Recording and reporting alarm codes 204

General features 207

Features: by name and activation code 207 Button programming feature 211

Lines and DN reference 217

DN answer key levels 217 Embark validation error messages for DPNSS (UK) 218 SWCA line relabeling examples 218

Feature references 221

External call codes and definitions 221 Hunt group feature operation 223 Feature Settings panel 224

DN records panes 229

Main pane tab: common fields 230 Line Access tab 231 Line Assignment tab 233 Line Pool Access tab 235 Answer DNs tab 236 MeetMe Conferencing tab 237 Capabilities and Preferences main tab 238 Capabilities tab 239 SWCA Call Group tab 242 Preferences tab 243 ATA Settings tab 246 IP Terminal Details tab 247 Button Programming table 248 Button Programming tab 248 User Speed dial tab 251 Restrictions main tab 252 Set Restrictions tab 253 Line/Set Restrictions tab 254

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New in this release

The information in this document applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

Features

See the following sections for information found in this document.

Dynamic Device Configuration

Although Dynamic Device Configuration is not available for BCM50 Release

5.0, the Telephony Resources screen has been aligned with the BCM450 version. For more information about Dynamic Device Configuration, see

Dynamic Device Configuration for BCM450 (page 16).

Call logs

The number of spaces for call logs has been increased to 1000 for BCM50 systems, and to 3000 for BCM450 systems. For more information about configuring call logs, see Configuring call logs (page 132). For more information about increased scalability options for BCM50 and BCM450 systems with Release 5.0, see Nortel Business Communications Manager 5.0

Configuration—System (NN40170-501), or Nortel Business Communications Manager 5.0 System Overview (NN40170-103).

Find Me/Follow Me

Find Me/Follow Me allows simultaneous ringing of up to five different external destinations. Users and administrators can configure these destination numbers. You can configure Find Me/Follow Me based on the time and day by configuring schedules. Using Find Me/Follow Me, you can pick up a call either at your primary extension (your desk phone for example) or at one of the five external destinations, such as a cell phone, your home phone, or another phone. When you answer the call at one destination the other alerting calls are disconnected. By doing this, the Find Me/Follow Me feature reduces the chance of missed calls. You can then transfer the answered call back and forth between your desk phone and other devices in your list of Find Me/Follow Me external destinations. For more information about configuring Find Me/Follow

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Me, see Nortel Business Communications Manager Find Me/Follow Me

Administration Guide (40010-678) and Nortel Business Communications Manager User Guide (NN40010-118).

Professional Call Recording

The professional call recording feature records a call from the time that you request to record the call until the call ends. The feature supports recording a conference call hosted or joined by a DN. For more information about Professional Call Recording, see Nortel Busines Communications Manager

5.0 Configuration—Telephony (NN40170-502), and Nortel Business Communications Manager 5.0 Planning and Engineering (NN40170-200).

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Introduction

The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

This guide describes how to configure and assign features to Nortel Business Communications Manager (BCM) 5.0 telephony devices through Telset and through Element Manager.

The concepts, operations, and tasks described in this guide relate to the BCM

5.0 software. This guide provides task-based information about how to assign features and provide basic programming for the Business Communications Manager.

Use Element Manager, Startup Profile, and Telset Administration to configure various BCM parameters.

In brief, the information in this guide explains:

• global telephony settings

• steps to configure DNs

• product features and how to assign them

The BCM 5.0 system provides private network and telephony management capability to small and medium-sized businesses.

Navigation

• Device configuration overview (page 15)

• System parameter configuration (page 37)

• Central answering positions configuration (page 79)

• External Hunt Group calls monitoring (page 89)

• Hospitality system configuration (page 91)

• Basic parameters for analog sets and devices configuration (page 45)

• Basic parameters for digital sets configuration (page 55)

• IP phone configuration (page 67)

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14 Introduction

• Telephone relocation (page 75)

• Global VoIP features (page 95)

• Telephony features configuration (page 103)

• Set access to call answer features configuration (page 111)

• Set access to calling feature programming (page 137)

• BCM 5.0 devices special features configuration (page 147)

• System-wide call appearance configuration (page 155)

• Set template creation and export (page 159)

• New set template creation (page 161)

• Set Template export and import (page 171)

• Set template access and modification (page 179)

• Set template access (page 175)

• Set template modification (page 181)

• Line and set parameter renumbering (page 191)

• Voice mailbox set up (page 195)

• DMC feature list arrangement (page 201)

• Common procedures (page 203)

• General features (page 207)

• Lines and DN reference (page 217)

• Feature references (page 221)

• DN records panes (page 229)

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Device configuration overview

The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

This section gives an overview about configuring and assigning features to telephony devices through Telset and through Element Manager.

Navigation

• Dynamic Device Configuration for BCM450 (page 16)

• Features and applications (page 16)

• System feature codes (page 17)

• Lines and numbers (page 17)

• Default memory button programming for sets (page 18)

• Telephony features (page 19)

• Call answer features (page 19)

• Call answer privacy features (page 21)

• Call hold features (page 21)

• Parking and transferring calls (page 22)

• Call information (page 24)

• Feature configuration: calling features (page 25)

• Special features for sets (page 26)

• System-Wide Call Appearance (page 29)

• Set Template Programming (page 32)

Configuration methods

You can configure devices through Business Element Manager in different ways. Two of the device configuration methods are Dynamic Device Configuration (DDC) and Set Template Programming.

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Dynamic Device Configuration for BCM450

Attention: Dynamic Device Configuration method is applicable only to

BCM450.

The BCM450 locates and assigns DNs and line numbers dynamically, as required, until either all hardware administered to a system is populated with the necessary DNs and line numbers or the system reaches maximum capacity. When you install a telephony device or hardware component BCM450, it must be configured to assign the necessary DNs/Lines and associated resources to make that device operational. Assigning DNs on an as-needed basis provides much more flexibility for configuring access/linepool/routing codes.

With DDC, the Location of a device is independent of the Bus value associated with a device. In Element Manager devices are not indexed by Bus. They are listed and indexed by a Location. For example, an MBM in Location “Main MBM 1” may get assigned Bus 10 in one configuration, but subsequent changes to the configuration may result in “Main MBM 1” being assigned Bus 11 (or any other valid Bus value). The Bus assigned to a device is now one of several resources that a device receives during configuration to become operational.

While BCM50 does not support DDC, the Telephony Resources screen has a similar look and feel to the BCM450 version. Since MBM DIP switches are always set to the On position, there is no DIP switch column on the BCM50 screen, and the totals of each resource type are fixed (for example, 32 IP Sets, 64 Appl DNs, and so on). The Configure and Deconfigure buttons are not present on the BCM50 screen.

Features and applications

BCM supports the complete range of IP telephony features offered by existing BCM products as well as many applications provided on the existing BCM platforms.

Applications overview

BCM 5.0 supports the following applications

• Voice Messaging for standard voice mail and auto-attendant features

• Unified Messaging providing integrated voice mail management between

voice mail and common e-mail applications

• Fax Suite providing support for attached analog fax devices

• Voice Networking features

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• LAN (computer telephony engine) CTE

•IP Music

• Intelligent Contact Center

• Meet Me Conferencing

• Find Me/Follow Me

• InTouch

• Professional Call Recording

System feature codes

The BCM 5.0 provides a complete list of the feature codes that can be accessed from digital and IP telephones. For more information about feature codes see, Features: by name and activation code (page 207).

Button programming feature (page 211) provides a list of the features that are

programmable under the DN record Button Programming heading.

Lines and numbers

Lines are the channels that carry telephony signals into the system, within the system, and out of the system. A line can be assigned to a DN.

Device configuration overview 17

DN records parameters

The DN record defines the specific function of each telephone within the system.

The following paths indicate where to access DN record parameters in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Sets > All DNs

• Telset interface: **CONFIG>Terminals and Sets

Other areas of programming that affect how each telephone functions include:

• system settings

• telephone model

The DN records panel is a multilayered panel with multiple tabs. Although all panels show up for all models, not all models require configuration for all panels.

Analog set customization

Analog telephones and devices have a limited feature set. They do not have programmable buttons, access to remote voice mail systems, or user preferences. These telephones also do not support Answer DNs.

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As well, specific ATA settings are required. These settings depend on how the telephone is connected to the system (ASM, ASM8+, or ATA).

IP phone line configuration

IP telephones have a very similar DN configuration to digital telephones.

There are several models of i-series telephones, and each telephone has a different number of programmable buttons. Refer to the Nortel i-series telephone user cards for details.

Proactive Voice Quality Monitoring

The following path indicates where to set PVQM thresholds in Element Manager:

• Element Manager: Administration > Telephony Metrics > PVQM >

Threshold Settings Panel

PVQM monitors and reports on call quality in process, not just after the end of the call. This enables more timely and accurate resolution of potential call quality problems, especially on more lengthy calls. A call quality threshold is set so that an exception is reported if the quality drops below a configurable value.

PVQM is fully supported on 1210, 1220, 1230, 1110, 1120E, and 1140E IP phones and on Phase 2 of the 2000 series IP sets. Phase 1 of the 2000 series IP sets support only the following PVQM metrics: packet loss, inter arrival jitter, and round trip delay.

Hot desking IP phone configuration

You can transfer your IP telephony configuration temporarily from one IP telephone to another using the Hot desking feature. This feature is described in detail in the Telephone Features User Guide (NN40020-100). You use FEATURE *999 to enter the feature. To perform Hot desking, you are prompted for a password, which is specified at the telephone, before you can complete the task.

Default memory button programming for sets

Button programming allows you to program the buttons on a telephone with internal and external autodialers, and with programmed feature keys. Assigned line, Hunt group designator, answer DNs buttons, intercom buttons, and handsfree buttons cannot be changed through button programming. These latter features appear in read-only format on the Button Programming table. During startup, the installer chooses one of the available telephony template (PBX or DID). Each profile has a default features set that assigns automatically to the programmable buttons on telephones plugged into the system, unless you configure different settings in the DN record.

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Rules of default button assignment

The following are the rules of default button assignment:

• Line and intercom buttons assigned by default templates can be changed

in programming.

• Handsfree and Answer DN buttons are not assigned by default. When

these features are programmed, however, they are automatically assigned to specific buttons.

• Telephones can have a maximum of eight intercom buttons. When Answer

DNs are assigned, they appear above the handsfree button, if there is one, at the bottom right-hand corner on the telephone. The model 7000 and 7100 digital phones and analog telephones are automatically assigned two intercom lines.

• Default line button assignment starts on or near the top of the left column,

and descends.

• Default button programming does not necessarily provide default line

assignments.

• Line assignments can be moved by the user to more convenient buttons.

Device configuration overview 19

Telephony features

Feature programming has two aspects. Some features are set for all telephones and devices, and some features are set on an individual basis in the DN record. These features are available only on digital and IP telephones. You can block the user from using these feature keys by setting the set lock for the telephone to Partial or Full (Configuration > Telephony > Sets >

Active Sets > Restrictions tab > Set Lock drop-down list).

Call answer features

If a call comes into a designated line button, you press that button to answer the call. (This feature is not available on all telephones.)

If there are no line buttons on your telephone, or the call rings but no line buttons light up, choose one of three ways to answer a call at your telephone:

• lift the receiver.

• press the Handsfree button and speak through the external speaker.

• answer through a headset.

Calls can also have special ring tones, depending on distinctive ring values for the lines and the telephone.

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Handsfree and handsfree answerback

Enable Handsfree (HF) to use the telephone speakers or a headset. Enable HF answerback to allow users to answer a call without lifting the handset, or to use a headset.

This feature is set on a per-telephone basis through Element Manager.

The handsfree and handsfree answerback feature is not available on telephones with no speakerphone capability (2001, 7000, 7100).

Call queuing

This feature allows you to answer the next incoming call on your telephone, based on call priority. Call priority is based on waiting time. The caller that has waited the longest is answered first.

To use call queuing: Press FEATURE 801.

Directed pickup

This feature allows a user to answer any ringing telephone in the system.

Enter FEATURE 76, and the DN of a ringing telephone, to answer any telephone in the system.

By default, this feature is enabled.

To disable the feature, in Element Manager (Configuration > Telephony > Global Settings > Feature Settings), clear the check box.

Pickup groups

This feature allows the user to answer calls on another telephone in the same pickup group.

Enter FEATURE 75. The external call that has been ringing the longest is answered first.

Trunk answer

This feature is only active when a ringing service schedule is running. It allows a user to answer a ringing call in any area in the system, from any telephone in the system. The line being answered does not have to appear, or ring, at the telephone being used to answer the call.

Press FEATURE 800.

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Answer DNs

Program a telephone to provide automatic call alerting and call answering for other telephones in the system. The DNs of the other telephones are referred to as Answer DNs.

Call answer privacy features

To maintain your privacy, or if you do not want to be disturbed, you can choose not to answer a call, or you can use one of the features described below. If you choose not to answer the call, the Delayed ring transfer setting determines how many rings occur before the call is transferred to the prime telephone. (Configuration > Telephony > Global Settings > Feature Settings).

Automatic privacy enable

When you have lines assigned to more than one telephone, anyone with the line appearance can answer a call, or join a call in progress. To provide exclusive access for a user, you can program privacy on a line, in which case, only one person at a time can use the line. (This does not apply to target lines.)

You can program some lines to make a call private automatically.

Device configuration overview 21

Do not disturb (DND)

Forward your calls to a designated prime telephone, when there is no other telephone assigned with the line. An internal caller receives a display indicating that the telephone has Do Not Disturb active. They can either call back, or use the Priority call feature to override the feature.

Intrusion controls

If your system is part of a private network that uses the Meridian call attendant on a centralized voice mail system, the attendant can use the break-in feature to interrupt a call, regardless of any other settings on your line. The exception is if you have a higher intrusion priority than the attendant. If this is the situation, the attendant is forced to camp the call at your telephone, or redirect the call elsewhere in the system.

This feature is set on a per-telephone basis.

Call hold features

After you answer a call, you can transfer the call, look up some information, or answer another call. Use the Hold feature to place a call on hold.

Call hold

Place a call on hold by pressing HOLD.

If you have system wide call appearance (SWCA) keys defined, this can also place the call on a SWCA key, and allow others to answer the call. Refer to the SWCA section for more details.

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To retrieve the call, press the held line button, or press the Hold button a second time if there is no line button.

There is no system programming for this feature: it is always active if the telephone has a Hold button.

Automatic call hold (autohold)

A line or the telephone can be programmed to automatically place an active call on hold while answering another call, or placing a call.

Model 7100 and 7000 telephones, which do not have line keys, also use the HOLD key to toggle between active calls.

FEATURE 73 activates this feature. FEATURE #73 cancels the feature.

Exclusive call hold

You can put a call on Exclusive Hold so that the calls can be retrieved only at your telephone.

Parking and transferring calls

Calls coming in can be transferred after they are answered, or automatically transferred if they are not answered at the target telephone.

Call transfer

When you answer a call, you can transfer the call either to a telephone within the system, or to a telephone external to the system, such as a receptionist on another system in a private network.

Telephones which do not use call forward to a voice mail system, can be programmed to forward unanswered external calls to a designated prime telephone.

You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines.

Line redirection

When you answer a call, you can redirect the line to an external number. When redirected, all incoming calls on that line are directed to the external number. You can configure a tone to sound on your telephone when a redirection occurs.

Lines can also be redirected through system programming. In this case, redirection can be removed only through system programming.

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Call forward

You can set up a telephone to send calls to another telephone automatically, or to a voice mailbox if the telephone is not answered, or if it rings busy. This feature can be programmed from the system for each telephone, as well as at the telephone.

Call forward to GATI and GATM trunks from an external node is not supported in Poland, Ireland, Australia, UK, or New Zealand market profiles.

Camp-on

Use this feature to reroute an answered call to another telephone, and to park the call at the other telephone if all lines to the telephone are busy. The target telephone displays a message, indicating a camped call, and a tone occurs. When a line becomes available, the call is uncamped and transferred to the available line.

Centralized voice mail, Meridian: If your system is part of a private network that uses the Meridian call attendant as part of a centralized voice mail system, the attendant can use camp-on to camp a call on any telephone in any system on the network.

Device configuration overview 23

Call park

You can park a call on the system that can be accessed from any telephone on the system.

Calls are parked on a three-digit park code. The first digit of the code is a system access code. The last two digits range from 01 to 25. (FEATURE 74)

You can also set a delay period for when the call returns to the telephone from which it was parked; under Configuration > Telephony > Global Settings > Feature Settings. You can also determine the order used to assign the codes (Park mode).

Callback

When you direct an answered call to another telephone, the system monitors the call to ensure it is answered. If no one answers the call within a set length of time, the system returns the call to you.

To set the number of rings before the call is transferred back:

Click Configuration > Telephony > Global Settings > Feature Settings, in the Timers subpanel, select the number of rings from the Transfer callback timeout drop-down list.

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24 Device configuration overview

Call sharing, call park, and SWCA buttons

System wide call appearance (SWCA) keys allow you to control call park and retrieval features on any type of line across the local system. These features expand the BCM call park and call retrieve features by providing visual indications of the status of any call parked on an SWCA button with indicators. The calls can also be controlled by directly entering the SWCA feature codes.

You can use SWCA programming to define logical groups of telephones. Each group can be assigned a set of the SWCA codes, which allows them to pass calls within the group. Each telephone in the group also displays the current status of the call, so users can determine which calls are being handled.

Call information

You can view, or track, call information using these features:

• Malicious caller ID (MCID) (page 24)

• Call log (page 25)

Call display information

If the telephone is programmed to allow CLID, the telephone displays the name, number, or line name of a ringing or active call. If the call is redirected, you can view redirection information.

Call duration timer

Briefly displays the approximate length of your current or most recent call.

Activate feature: FEATURE 77

Time and date display

Static display changes the first line of the display to show the current time and date (based on system time).

• Activate feature: FEATURE 806.

• Cancel feature: FEATURE #806

Active call display briefly displays the time and date.

• Activate feature: FEATURE 803.

Malicious caller ID (MCID)

This feature records caller information at the central office for the last external call on the active ETSI ISDN line. This feature must be available from your service provider before you can activate it in your system.

If this service is active on the line, you must press FEATURE 897 within 30 seconds after a caller hangs up, and before you hang up.

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Enabling the feature on the system:

Configuration > Telephony > Dialing Plan > Private Network > ETSI > MCID

Call log

If your system has the appropriate equipment, and you subscribe to the call information feature supplied by your service provider, you can record information about calls received on an external line. The line does not need to be assigned to the telephone that receives the call in order for the information to be logged, nor does an assigned line need to be a ringing line to log a call. ISDN service packages that come with calling line identification (CLID) can supply the same feature.

LogIt

Store caller information for your current call in your Call Log.

Activate feature: FEATURE 813

Feature configuration: calling features

Use the following features to configure the system and to place outgoing calls.

Device configuration overview 25

Set-to-set messaging

The message feature is a standard system feature and has no specific programming. However, some telephones and remote voice mail systems can require programming to ensure that message waiting indicators (MWI) perform as expected.

The Messages feature uses a message waiting list to keep a record of your internal messages and your (external) voice mail messages. To keep a record of external voice mail messages, you must have access to an external Voice Messaging service with visual message waiting indication and a BCM digital telephone.

Set-to-set display messaging

This feature allows you to leave a message on the display of another telephone in your system, or to analog telephones connected to an Analog Station Module (ASM/ASM8+). The Messages feature indicates if you have any messages waiting.

Paging and paging constraints

If you are unable to reach a person by telephone, or you want to deliver the same message to more than one person, use the page feature.

This feature allows you to make page announcements in various ways, depending on the audience you are trying to reach.

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26 Device configuration overview

Button programming

The Button Programming and CAP/KIM Button Programming tab panels allow you to program the buttons on a telephone with internal and external autodialers, and with programmed feature keys.

You also can use these panels to remove programming from a button, making it blank.

Assigned lines, Hunt group designators, Answer DNs buttons, Intercom buttons, and Handsfree buttons cannot be changed through these panels. They appear in read-only format.

Special features for sets

You can program telephones and devices to perform specific feature services, such as dialing an emergency number as soon as the handset is picked up, or acting as the control set for the system schedules.

Hotline telephone

You can define a telephone that automatically dials an emergency or direct number when the handset is lifted.

Hotline telephone setup

Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences tab > Preferences - bottom tab

Control telephone

The control telephone allows you to control other telephones in the system by turning service schedules off and on.

Control telephone setup

You can define a control set for lines, individual telephones, and for hunt groups.

Configuration > Telephony > Lines > Active Physical Lines > Control Set column

Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences tab

Supervisor telephone

The silent monitoring feature enables specified two-line display telephones to be used to monitor Hunt group and Contact Center operators. You can specify whether the system sounds a tone before breaking into a call or whether the break-in is silent. Display prompts on the supervisor telephone allows the supervisor to unmute or move from user to user.

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Supervisor telephone overview

The following path indicates where to set up silent monitoring parameters in Element Manager:

Element Manager: Configuration > Telephony > Global Settings >

Advanced Feature Settings

Silent monitoring

The features in this dialog box provide the parameters that determine how you can use supervisor terminals on your system to monitor Hunt group members.

Hospitality services phones

Use the Hospitality panels to set up room telephones, and determine how they function. Once the system is set up, you can change settings through the telephone using the Desk password. Service personnel change the service state of the room using the Room condition password (optional).

Central answering position

A CAP (Central Answering Position) station acts as a central answering and monitoring point for a group or a business.

Device configuration overview 27

CAPs become enhanced CAPs (eCAPs) when you identify the telephone DN under the CAP/KIM assignment. You can configure a maximum of 12 CAPs as eCAPs on the system.

All CAPs can be programmed with quick dial numbers that allow the person at this station to monitor and answer call traffic into the group. If you program the CAP to be an eCAP, lines, hunt group appearances, and line appearances can also be moved to the module.

Central answering position overview

The following paths indicate where to set up a CAP in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Global Settings >

CAP Assignment

• Telset interface: **CONFIG > System prgrming > CAP/KIM assgn

Prime line

The prime line is the DN that the line rings when the system cannot ring the intended DN.

Configuration > Telephony > Sets > All DNs > Capabilities and Preferences

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Direct dial telephone feature

The direct dial telephone is the telephone that system users can dial with one digit, the direct dial access code. A receptionist telephone is one example of this. This telephone is usually the control telephone for system scheduling. You can create up to five direct dial telephones. However, they all respond to the same direct dial access code.

Programming

Configuration > Telephony > Dialing Plan > General

Configuration > Telephony > Sets > All DNs > Capabilities and Preferences > Capabilities

Extra direct dial set: Configuration > Telephony > Scheduled Services

Enhanced CAP station

Central answering position (CAP station): A CAP can consist of a 7316E digital phone plus one to four eKIMs (key indicator modules), or one to nine OKIMs. When the CAP is assigned under CAP/KIM assignment in the system, the CAP becomes an enhanced CAP (eCAP), and the modules become known as eKIMs. The system supports a maximum of 12 eCAPs.

eCAPs can:

• monitor system telephone status.

• answer external calls on line buttons.

• monitor Hunt group appearances.

• support multiple appearances of a target line.

• answer external calls on up to 112 lines on a KIM (120 lines on a legacy

CAP), and extend calls to other BCM telephones.

• provide extra memory buttons for the 7316E digital phones.

Telephones with KIMs that are not configured in system programming allow only memory button programming on the modules. In this case, the KIM is known as an OKIM (ordinary KIM). There is no specific limit for the number of CAPs using OKIMs for the system, except from a call processing point of view.

Legacy CAP: A 7324(N) plus one or two CAP(N)s (Central Answer Position modules)

Hunt groups

The Hunt Groups panel allows you to set up call groups that are assigned a common hunt group.

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Device configuration overview 29

Use this feature to group your Contact Center operators so you can target specific types of calls to specific groups. As well, you can define how calls enter the group, so you can control workload based on operator requirements. For more information, see Hunt group feature operation (page 223).

The following paths indicate where to configure hunt groups in Element Manager and through

Telset Administration:

• Element Manager: Configuration > Telephony > Hunt Groups

• Telset interface: **CONFIG > System prgrming > Hunt GroupsDN for

incoming calls. The calls then are distributed to the member telephones.

Ring groups

If you set up call scheduling on the system, you can define groups of telephones into ring groups. This allows you to specify schedules where Trunk Answer can be used within the ring group to answer incoming calls, even on telephones that do not have that line specifically assigned. You can also define a second direct dial set for a ringing group.

Ring groups and Contact Centers

Refer to the Contact Center documentation for information about setting up this feature.

System-Wide Call Appearance

The System-Wide Call Appearance (SWCA) feature enables you to park incoming and outgoing calls on your BCM and, at the same time, provides call appearance to a group of telephones. Using this feature frees the line used by the call, and enables another user to pick up the call at any telephone that has been assigned the same SWCA keys.

Attention: Your telephone must have a free intercom key to pick up SWCA calls.

SWCA overview

Labelling your telephone keys provides identification about which code is applied to which key. (See diagram below.)

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Assigning SWCA keys

Line 1

Line 2

SWCA1

SWCA2

SWCA3

SWCA4

SWCA5

SWCA6

Intercom

If possible, assign the same set of buttons to the same SWCA user codes for all telephones in the call group. You can use any name for the keys, but a reference to the SWCA code saved on the key is useful.

Indicate the label for your SWCA keys

Telephone key

SWCA code

FEATURE *521

FEATURE *522

FEATURE *523

FEATURE *524

FEATURE *525

FEATURE *526

FEATURE *527

FEATURE *528

FEATURE *529

Use of Hold with SWCA keys

If a call does not automatically park on a SWCA key when you press HOLD, it means the call is parked only on your telephone on the line on which the call entered. To make the call available to the group, you must unhold the call (press HOLD), then press a free SWCA key. The call is parked on that SWCA key and the line on which the call entered becomes free.

Temporarily parked calls

someone picks up the call. In this case, if the person who answered the call wants to repark the call, they must use one of the manual methods described above to repark the call on a free SWCA key.

The system can be configured to retain the call on the same SWCA key for the duration of the call, which is the period until someone hangs up, regardless of how many times the call is answered and reparked.

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Key availability and programming

If all your SWCA keys have assigned calls, and you receive another call, you can:

If you assign a call to a code that does not have an appearance on your telephone, use Page, Voice call, or Message to notify the group or another person that there is a call waiting, and on which code it was parked.

SWCA-feature interaction

If you are not sure which call to retrieve, you can use one of the following codes to find the longest parked call or the most recently parked call.

• FEATURE *537 retrieves the oldest SWCA call. The indicator on all

telephones in the group becomes solid, indicating an active call. These codes only work for telephones that have SWCA keys defined, and the system only searches across the range of codes that are assigned for that telephone.

• FEATURE *538 retrieves the most recent SWCA call. The indicator on all

telephones in the group becomes solid, indicating an active call.

Timed out SWCA calls

If a call remains parked and unanswered on a SWCA key for a pre-set period of time (the Call Park timeout timer), the call unparks from the SWCA key and rings again at the telephone from which it was last parked.

Device configuration overview 31

Outbound calls

You also can park out-dialed calls on a SWCA key. If your system is set up to automatically assign calls to a SWCA key, the call will assign to a key as soon as it is answered. Otherwise, during your call, you can press a free SWCA key or HOLD to park the call on a SWCA key. This makes the call available to other users in the group and it frees up your intercom or line.

SWCA and auto hold

Your telephone must be set to have Full Auto-hold so that a call automatically gets placed on Hold if you answer a second call. If your telephone does not have Auto Hold on, use FEATURE 73 to change the setting.

SWCA and call transfers

If you transfer the call to a telephone that does not have the same SWCA keys assigned, the call will disappear from the SWCA key on your telephone when the call transfers. If the call needs to be reassigned to your group, the person who answered the call enters a SWCA control code that is assigned to your group, to return the call to a SWCA designation at your telephone.

SWCA and conference calls

A conference call cannot be parked on a SWCA key.

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You cannot conference a call that is parked on a SWCA key until it is unparked.

Set Template Programming

Element Manager administrators can use the Set Template Programming feature to manage data retrieval, presentation, and data application for multiple sets by propagating the information and modifications through the template. You can combine a number of set parameter settings into a template. You can then assign those parameters to appropriate sets on the BCM. You can use the template import and export feature or the BCM Backup and Restore feature to achieve template portability. From one system, you can perform a backup and select the template components you want to transfer to another system. You then perform a restore of that back up and select those components on another system.

Set template administration

The set template feature provides the graphical user interface (GUI) for creating, changing, and deleting a template. Use the template to quickly assign the same parameter settings from one set to several sets at the same time. The parameters that you can configure using a set template are

• Line Parameters

— Type of Prime Line

— Number of Intercom Buttons

— Line Pool Access

— Meet-Me Conference

• Set Capabilities

— DND on Busy

— Handsfree Activation Type

— Handsfree Answerback

— Pickup Group

— Page Permission

— Page Group

— Direct Dial Assignment

— Priority Call Setting

— Autohold for Incoming Page

— Auxiliary Ringer Setting

— Call Redirect Setting

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— Redirect Ringing Setting

— Receive Short Tones

— Silent Monitor Supervisor

— ATA Setting

• Call Forward Settings

— Call Forward No Answer Delay

— Call Forward On Busy

— Hotline Number Access Settings

• User Preferences

— Set Model

— Dialling Options

— Language

— Contrast Level

—Ring Type

Device configuration overview 33

— Button Settings for Phone

— Keep DN Alive (IP Sets)

— Set Restrictions

• Voice Mailbox provisioning

Template-to-set assignment

Assign a set template to specific sets, or DNs, to propagate changes to those sets through template updates. When you assign a template to a set, you create an association between that template and that set. Changes to provisioning data are automatically propagated to the set through the template.

If you assign a set to a template, and you use set-based administration to modify a supported parameter, the system automatically disassociates the template from the set. You are notified of this disassociation through the logging system. This is done to ensure that all sets assigned the same template remain consistent in their configuration.

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You can assign, unassign, and reassign sets through the Set Assignments panel. When you assign, unassign, or reassign sets to a template, a colorcoded telephone icon appears beside the DN of the modified set. A green icon indicates a newly assigned set. A yellow icon indicates a reassignment of a set from one template to another. A red icon indicates an unassignment.

Template import and export capability

You can save a template to a file from one BCM and then import that template to another BCM. This removes the need to recreate identical templates manually on each BCM to be able to configure sets across all BCMs in the network in the same way.

Templates are platform specifc, so the import-export capability is possible from a BCM50 to a BCM50 or from a BCM450 to a BCM450, but not possible from a BCM50 to a BCM450 or vice-versa.

Set template creation

You can create templates in three ways:

• as an original template

• from a set (DN)

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• from an existing template, including the default DID or PBX templates

Set association

You can associate a set with a template. Administrators can modify a set template using Element Manager. After you modify a set template on the BCM

5.0, the changed parameters are applied to every set to which the template has been assigned.

Voice mailbox setup

You can create a voice mailbox for a set that is associated with a template to edit certain mailbox parameters and propagate those changes to all sets associated with the template. Not all mailbox parameters are available for you to edit through the set template. You can edit the following parameters:

• Page type

• Page zone

• Page retries

• Page retry interval

• Display in directory

Device configuration overview 35

• Enable Message Waiting Indicator

• Class of Service

• Outdial type

• Outdial line

When you assign a template to a set and you select the Create Mailbox check box, the system checks for an existing voice mailbox. If no mailbox exists, a new one is created. If a mailbox exists, the system applies the values you select in the Voice Mail tab to the mailbox. When you create a mailbox through a template, the mailbox number becomes the same as the DN.

If, after creating a mailbox, you deselect the Create mailbox check box, the system does not delete any mailboxes. The parameters no longer appear in the Voice Mail tab, however, to delete a mailbox, you must use CallPilot Manager. For details on how to delete a mailbox, see CallPilot Manager Setup and Operation Guide (NN40170-300).

Set and line renumbering

Use the Element Manager to quickly renumber specific parameters in the sets and lines configuration. The following list shows the parameters that you can renumber using a template:

• DNs

• Public OLI

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36 Device configuration overview

• Private OLI

• Target Line Assignments

• Public Received Digits

• Private Received Digits

You renumber parameters that are specific to lines or sets. Use the renumbering function to renumber set and line parameters.

When you renumber DNs, all related parameters, such as the DN name, also change incrementally. When you renumber DNs and the set has a voice mailbox, you have an option to renumber the mailbox together with the DN. In this case, the mailbox is deleted and a new one is created using the same parameters that existed for the old mailbox, with the exception of the extension. The extension field is set to the new DN created by renumbering process.

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System parameter configuration

The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

You can configure some basic system information for the Business Communications Manager (BCM 5.0).

System parameter configuration navigation

• Accessing system identification (page 37)

• Setting date and time (page 38)

• Synchronize system with an NTP Server or trunk (page 39)

• Setting clock control to local system (page 40)

• System scheduled services (page 40)

Accessing system identification

You can access the system identification panel to see information about the BCM system. The fields are read-only except for the Name.

Procedure steps

Step Action

1 Click Configuration > System > Identification.

2 In the System name field, type a unique name for the BCM.

--End--

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38 System parameter configuration

Variable definitions

Variable Value

Model This is the system hardware release currently running on this

device. <read-only>

System name It is easier to manage a group of systems if each system is

provided with a unique name or identification number. The system name must be a unique alphanumeric name that cannot begin with a number or hyphen (-), and cannot end with hyphen or period (.).

System software version The version of software running on the BCM Main Unit.<read-

only>

Country or region This setting defines internal system settings for default values,

available languages, and hardware and functional availability for a specific country or region. <read-only>

Setting date and time

How you set the Date and Time feature for your system depends on whether your system receives this information from a network server.

Step Action

1 Click Configuration > System > Date and Time.

2 Select the fields you want to modify.

--End--

Variable Definitions

Variable Value

Date and Time Source Set to NTP (Network Time Protocol) if the system uses a network

server to determine the correct time and date.

Set to Trunk to use time and date settings from a CO through an analog or IDSN line.

Set to Manual if you want to be able to manually configure the time and date for your system.

Default: Manual

Network Time Protocol Settings (Settings are active only if Clock Control Type is set to Network Time Protocol.)

NTP server address The IP address of the server that controls the network time and

date.

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System parameter configuration 39

Variable Value

Synch every (s) The number of seconds specified to elapse between contacts

with the NTP server.

1-XXXX: Number of seconds between contacts with the NTP server.

NTP security mode Select whether the NTP security mode is secured or unsecured.

Raise alarm if clock differs by at least (s)

NTP key ID ID for accessing the NTP.

NTP key string Control key corresponding to ID for accessing the NTP. <8

Current Date and Time

Date and time The current date and time.

Time zone The appropriate time zone for the location of this system. The

Daylight Savings Time The appropriate mode for the Time zone.

The number of discrepancy seconds specified that must occur before the system notifies you of a time difference from the NTP server, if the system automatically checks with the NTP server.

<1-65,535>

characters>

Time zone must be set for software updates to be applied.

Selected: The system automatically updates the time twice a year.

Cleared: The system never updates the time for Daylight Savings Time. <read-only>

Synchronize system with an NTP Server or trunk

If the system is to synchronize with an NTP Server or trunk, check the following.

Step Action

1 Click Configuration > System > Date and Time.

2 In the Network Time Protocol Settings pane, click Modify.

3 Set Date and Time Source to NTP or Trunk.

4 In the NTP server address field enter the IP address of the NTP server.

5 Set the number of seconds between synchronizations in normal operations

6 In the bottom frame, ensure that the Time zone is correct for the location of

(Synch Every).

the local system.

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40 System parameter configuration

7 If Trunk was selected in the Date and Time Source drop-down list, enter the

year in the Year field.

8 Click Ok.

Only time and date info are updated when NTP and Trunk settings are selected. Year information is not updated. You also have full control over time and date settings using telset admin even if NTP or Trunk are selected. Any setting applied through telset admin are over-written by the external source if NTP or Trunk are selected. Time zones need to be set for software updates to be applied

Setting clock control to local system

If you want the clock to be controlled locally, follow this procedure.

Step Action

1 Ensure that Date and Time Source is set to Manual.

--End--

2 In the bottom frame, in the Date and time field, enter the month, day and

year, hours and minutes and time of day.

3 In the bottom frame in the Time zone field, select the Time zone the system

uses.

4 In the bottom frame, the Daylight Savings Time check box is selected or

cleared automatically, depending on the time zone selected.

System scheduled services

Use scheduled services to control how calls are answered in off-hours (Ringing Groups), how calls are routed at various times of the day, and how restrictions are applied on lines and telephones at specific times of the day.

Navigation System scheduled services

• Configuring schedule name and timers (page 40)

• Configuring scheduled service (page 42)

Configuring schedule name and timers

The tables on this panel allow you to change the names of the schedules, and to determine when the schedules, which are set to automatically execute, are deployed. Any changes to these settings affect all services that use schedules.

--End--

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System parameter configuration 41

Procedure steps

Step Action

1 Click Configuration > Telephony > Scheduled Services.

2 Select the fields you want to modify.

--End--

Variable Definitions

Variable Value

Schedules

Schedules Double-click the field, and enter a descriptive name for the

schedule. <alphanumeric>

Schedule Times

For each schedule, there are timers for the seven days of the week.

Day <seven days>

Start Time This is the time when the schedule starts, and any previously-

running schedules stop.

Use a 12-hour or 24-hour format. If the entry is less than 12:00, the system prompts for a day period setting.

00:00 = schedule is off

start and stop are the same = schedule runs for 24 hours

start: 22:00/stop: 06:00 = schedule starts at midnight, runs until 6 a.m., then starts again at 10 p.m. (22:00).

Stop Time This is the time when the schedule stops

00:00 to 12:00 a.m.-p.m./24:00

Job aid: Schedule services - settings and Schedules panel

The Scheduled Services - Settings and Schedules panel has three distinct areas for configuration.

The table in the top frame allows you to determine which schedules are active for the system for routing, restriction, and ringing schedules.

The table in the top frame to the right sets the time periods within each schedule for each day of the week.

The table in the bottom frame allows you to rename schedules.Schedules are activated and deactivated through control telephones. For more information see Configuring a control telephone (page 149). Restriction and Routing

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42 System parameter configuration

services require a service control password before users are allowed to change scheduling on a control telephone. The Service Control Password field on this panel allows you to delete a current entry, and add a new password. Make a note of the password; the panel displays only asterisks.

Configuring scheduled service

Configure the settings for the schedules that you are using for your system.

Procedure steps

Step Action

1 Click Configuration > Telephony > Scheduled Services.

2 Select the fields you want to modify.

Variable Definitions

Variable Value

--End--

Service Control Password

Schedule These are the schedules that are available on the system.

Routing Svc Off prevents the service from being activated.

Restriction and Routing schedules require the user to enter a password on the control telephone before scheduling can be changed. If you forget the password, enter a new password. <alphanumeric>

<read-only>

Manual allows you to turn the service on and off at any time from a control telephone. This setting overrides any automaticallyrunning schedules.

Auto allows you to program a stop and start time for a service under the Common Settings heading. These times are then automatically executed when the service is active.

Default: Off

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System parameter configuration 43

Variable Value

Overflow If all the lines used by a route are busy when a call is made, you

can program Routing service to overflow to the route used for normal mode. If the call is routed to use the normal mode, the telephone sounds a warning tone and displays the message Expensive route. The caller then can release the call to avoid the toll charges or can continue.

Tips: A schedule must be active for overflow routing to be in effect. Overflow routing is not available in normal mode.

You must create an overflow route to be used with each routing code. In this way, every route used with a scheduled mode that has overflow service must have an alternate route in normal service.

Default: Cleared

Ringing Svc Off prevents the service from being activated.

Manual allows you to turn the service on and off at any time from a control telephone. This setting overrides any automaticallyrunning schedules.

Auto allows you to program a stop and start time for a service under the Common Settings heading. These times are then executed automatically when the service is active.

Default: Off

Trunk Answer Trunk answer allows you to answer, from any telephone, an

external call that is ringing at another telephone in your office, if the Ringing Service is active on that line at the time of the call. If the service is not active, you cannot answer the call.

Trunk answer is useful if the other telephones are not assigned the same lines as the telephone you are using to answer the call.

Note: You can change the Trunk Answer setting only if Ringing service is set to Manual or Auto.

Default: Selected

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44 System parameter configuration

Variable Value

Extra dial set The Extra dial set attribute allows you to assign an additional

telephone to receive calls for each schedule.

Note: The extra dial set is activated during a schedule by entering the Ringing service feature code from the assigned direct dial telephone. This does not activate the Ringing service, unless the direct dial telephone is also a control set.

Restriction Svc Off prevents the service from being activated.

Manual allows you to turn the service on and off at any time from a control telephone. This setting overrides any automaticallyrunning schedules.

Auto allows you to program a stop and start time for a service under the Common Settings heading. These times are then executed automatically when the service is active.

Default: Off

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Basic parameters for analog sets and devices configuration

The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

Determine the programming for individual telephones and devices attached to analog station modules or to digital station modules through an analog terminal adapter (ATA) module.

Analog sets can be configured using Set Templates. For more information about Set Templates, see Set Template Programming (page 32).

Configuring basic parameters for analog sets and devices navigation

• Configuring analog telephones (page 46)

• Assigning a line to an analog telephone (page 47)

• Adding line assignments and line pools for analog telephones (page 48)

• Configuring set capabilities and user preferences for analog telephones

(page 49)

• Configuring telephone capabilities for analog telephones (page 49)

• Programming outgoing call restrictions for analog telephones (page 51)

• Setting restriction filters for analog telephones (page 51)

• Setting line/set restrictions for analog telephones (page 52)

• Assigning pause for external dialing for analog devices (page 52)

Prerequisites

The following programming must be completed prior to performing this configuration:

• Numbering plan

• Lines programming

• Analog or digital module installation, configuration and wiring to the

devices (ATA module, if required).

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Configuring analog telephones

Use the following steps to configure analog telephones.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets.

2 On each panel on the DNs list, add or modify settings to customize the

telephone operations.

--End--

Variable Definitions

Variable Value

Model Analog

Name Unique to each device or device loop

Appearance Type Ring only

Caller ID Set Select check box (connected to ASM8+, GASM, or GASI devices

for calls from GASM or target lines)

Intercom keys Two: not configurable

The following settings are the only capability settings that are valid for analog devices.

ATA answer timer Keep short for modems and fax machines

ATA tones check box

ATA use On site

Off site works for devices connected to ATA modules only

Msg indicate

ATA device modem/telephone

Disconnect supervision Select for auto-answer modems and fax machines

Do not select for telephones

Supported by ASM8+, GASM, and GASI devices

The following settings are common settings that are specific to analog telephones.

Handsfree/HF Answerback Do not select

Page settings Select check box

Can send pages but cannot receive pages

Receive short tones Select check box (analog telephones only)

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Variable Value

Hotline

The following settings are not valid (N/V) or are limited on analog devices.

Keep DN Alive N/V

Silent monitor supervision Do not select

DND on Busy Do not select

Priority call Do not select

Auto hold Do not select

Allow Link Select check box (telephones only)

All other settings are variable, based on your system requirements.

Assigning a line to an analog telephone

Use the following steps to assign a line to an analog telephone.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Line Access.

2 Select the DN to which you want to add a line.

3 In the details for the DN section, select the field that you want to modify.

--End--

Variable Definitions

Variable Value

Name Enter a name that identifies the user or the location (maximum of

seven digits).

Port Enter the port number for the device.

Pub. OLI Enter or confirm the number that displays at the far end for calls

going out over the public network (only on digital and VoIP trunks).OLI numbers can be bulk changed using the Renumber button available under Configuration>Telephony>Sets>All DNs.

Priv. OLI Enter or confirm the number that displays at the far end for calls

going over the private network. This number is usually the same as the DN (only on digital and VoIP trunks). OLI numbers can be bulk changed using the Renumber button available under Configuration>Telephony>Sets>All DNs.

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Variable Value

Fwd No Answer Enter the number of the device that receives calls when this

telephone does not answer. The device can be another telephone or a voice mail service

Fwd Delay Confirm or change the number of rings you want to occur at the

telephone before a call is forwarded. (Default: 4).

Fwd Busy Enter the number of the device you want to receive calls when

this telephone is busy. This can be another telephone or a voice mail service.

Fwd All Enter the number of the device where all calls to this telephone

are forwarded.

Adding line assignments and line pools for analog telephones

Use the following steps to assign lines and line pools.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets.

2 Select the Line Access tab.

3 Select the Line Assignment tab in the bottom panel.

4 Click Add to add line assignments for the telephone.

The Add Line Assignments box appears.

5 Enter the Line number.

6 Click Ok.

7 Configure the remaining fields.

Not all of these fields apply to all types of lines.

Appearance Type/Appearances (target lines) Caller ID Set (target lines) Vmsg Set Priv. Received # Pub. Received #

8 Click the Line Pool Access tab.

9 Use the Add button to add line pools for the telephone.

The Add Line Pool box appears.

10 Enter the Line Pool.

11 Click Ok.

12 Click the Answer DNs tab.

13 Click Add.

The Add Answer DN box appears.

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14 Enter the Answer DN.

15 Click Ok.

If the telephone does not have any buttons with indicators available to provide an Answer DN appearance, ensure that Appearance Type is set to Ring only. Answer DNs, which are assigned to buttons, can also be used to autodial that telephone.

--End--

Configuring set capabilities and user preferences for analog telephones

Use the following steps to configure set capabilities and user preferences.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and

Preferences tab.

2 Select the DN that you want to modify.

3 Type a name or location associated with the DN.

4 Prime Line: Enter the facility that you want the telephone to use if no line,

line access code, or routing code is dialed before an outgoing dial string.

5 Intercom Keys: Confirm or change how many intercom keys you want the

telephone to have. The default is 2.

Programming note: At least one intercom key must be defined to allow internal calls. Two intercom keys are recommended for conference calling. Model 7000 and 7100 telephones are automatically assigned two intercom keys, so users can alternate between two active calls.

6 Control Set: If the telephone uses any schedules other than the Normal

schedule, ensure that a DN for a control set is entered.

7 First Display: Choose Name if you want the caller’s name to be the first

information displayed. Set this field to Number to display the caller’s telephone number first, or to Line, to display the calling line number first.

8 Auto Called ID: Select the check box if you want the user to see the name

and number display of the telephone they call.

--End--

Configuring telephone capabilities for analog telephones

Use the following procedure to configure telephone capabilities.

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Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets.

2 Select the Capabilities and Preferences tab.

3 In the bottom frame, on the Capabilities tab, confirm or change how the

telephone functions with system features.

--End--

Variable Definitions

Variable Value

Handsfree settings Handsfree: Select the setting that is appropriate for the type of

telephone.

HF answerback: Select the check box only if the telephone allows handsfree, and is in an environment where speakers do not cause disruption.

Page settings Page zone: If you have various areas that receive different page

announcements, place the telephone in the appropriate zone.

Paging: Select the check box if the telephone can send or receive page messages.

Programming note: Telephones without speakers, such as models 2001, 1110, 7000, and 7100, allow page messages to be sent, but not to be received.

Interrupting calls DND on Busy: Select the check box if you want the caller to

receive a Do Not Disturb message when the telephone is busy. Ensure this feature is selected, when the Fwd Busy field has a value.

Priority call: Select the check box if you want the user to be able to forward calls that alert at the telephone where the call was forwarded, even when that telephone is busy.

Intrusion protection level: Select an intrusion level if you want the user to be able to break into calls on other telephones. The intrusion level must be the same or higher than the telephone being interrupted.

Auto hold Select the check box if you want calls coming into the telephone

to be placed on hold automatically when the user answers another call, or dials out while an incoming call is active.

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Variable Value

Redirect settings Allow redirect: Select the check box if you want the user to be

able to redirect active lines to other telephones.

Redirect ring: Select the check box if you want calls coming into a redirected line to give a short alert.

Receive short tones Do not select this for digital telephones.

Administrative capabilities Pickup group: If you want to allow this telephone to be answered

by other telephones in a defined group, choose the appropriate group. Otherwise, leave the field blank.

Direct dial: Select the direct dial telephone assignment that you want this telephone to be able to dial with one digit (direct dial access code).

Silent monitor supervisor: Select this check box to enable the telephone to monitor hunt group calls.

Programming outgoing call restrictions for analog telephones

Restriction filters determine what dialing strings are allowed or blocked from the user. You can specify restriction filters specific to the telephone, as well as filters that are specific to a line assigned to the telephone.

• restriction filters

• line restrictions

• CoS passwords

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Restrictions tab.

2 Select the DN that you want to modify.

3Set Lock: Determine how much programming the user is able to perform at

their telephone. Choose from None, Partial or Full.

4 Allow last number: Select the check box if you want to allow redialing a

saved number.

5 Allow link: Select this check box only for analog telephones.

--End--

Setting restriction filters for analog telephones

Assign restriction filters for the schedules that will affect this telephone.

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Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Restrictions tab.

2 Select the field you want to change.

3 Enter the restriction filter appropriate for the schedule. You will always need

a filter specified for the Normal schedule.

4 Repeat for each schedule.

--End--

Setting line/set restrictions for analog telephones

Assign restriction filters for the schedules that will affect the lines assigned to this telephone.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Line/Set

Restrictions tab.

2 Select the line you want to modify.

3 Select the field you want to modify on that line.

4 Enter the restriction filter appropriate for the schedule. You always need a

filter specified for the Normal schedule.

5 Repeat for each line.

--End--

Assigning pause for external dialing for analog devices

The external Hotline feature provides automatic access to a line when an analog device goes off-hook.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets.

2 Select the Capabilities and Preferences tab.

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3 In the bottom panel, select the Preferences tab.

4 In the Hotline type drop-down list, select External.

5 Set the Facility field to Use prime line.

6 Click “P” from the drop-down keypad in the External number field. This

feature code inserts a 1.5-second pause before the device dials out.

7 Click Ok.

--End--

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Basic parameters for digital sets configuration

The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

Determine the programming for individual telephones and devices attached directly to digital media bay modules, or the fixed digital ports on the main chassis. Digital sets can be configured using Set Templates. For more information about Set Templates, see Set Template Programming (page 32).

Prerequisites

• Modules are installed, and you understand which ports and DNs can be

assigned to your telephones.

• Lines and routes programming are created for dialing the local PSTN.

Target lines are created where required by the type of trunks you are using. Note: The line must be configured as supervised/guarded.

• Appropriate restriction filters are created to allow or disallow out-dialed

calls.

• Telephony system features have been programmed, and you understand

which features are not available to all users.

Configuring basic parameters for digital sets navigation

• Configuring digital telephones using the DN panels (page 56)

• Assigning a line to a digital telephone (page 56)

• Adding line assignments and line pools to digital telephones (page 58)

• Configuring set capabilities and preferences for digital sets (page 59)

• Configuring digital telephone capabilities (page 61)

• Configuring preferences for a digital telephone (page 63)

• Programming digital telephone memory buttons (page 63)

• Programming user speed dials for digital telephones (page 65)

• Programming outgoing call restrictions for digital telephones (page 65)

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• Setting restriction filters for digital telephones (page 66)

• Setting line/set restrictions for digital telephones (page 66)

Configuring digital telephones using the DN panels

The DN record defines the specific function of each telephone within the system. Perform the following steps to customize the DN operations.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > All DNs.

2 On each panel on the DNs list, add or modify settings to customize the

telephone operations.

Assigning a line to a digital telephone

On each panel on the DNs list, add or modify settings to customize the telephone operations.

--End--

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Line Access.

2 Select the line listing the appropriate DN for the telephone.

3 Select the field that you want to modify.

--End--

Variable Definitions

Variable Value

Name Enter a name that identifies the user or the location (maximum of

seven digits).

Port Enter the port number for the device.

Pub. OLI Enter or confirm the number that displays at the far end for calls

going out over the public network (only on digital and VoIP trunks). OLI numbers can be bulk changed using the Renumber button available under Configuration>Telephony>Sets>All DNs.

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Variable Value

Priv. OLI Enter or confirm the number that displays at the far end for calls

Fwd No Answer Enter the number of the device that receives calls when this

telephone does not answer. The device can be another telephone or a voice mail service

Fwd Delay Confirm or change the number of rings you want to occur at the

telephone before a call is forwarded. (Default: 4).

Fwd Busy Enter the number of the device you want to receive calls when

this telephone is busy. This can be another telephone or a voice mail service.

Fwd All Enter the number of the device where all calls to this telephone

are forwarded.

Job aid: Notes about assigning lines to telephones

Nortel recommends a maximum of four line buttons per telephone. You can program more than four line buttons on a telephone by programming less than four on other sets. For example, you might program 20 line buttons on a receptionist telephone equipped as a CAP station, and only two lines on all other telephones.

For BCM450, you can program a maximum of 93 telephones with a line appearance for a specific line, including VoIP and target lines. Above this maximum, you can configure more than one appearance per telephone of a target line.

Note: This facility is not available in BCM50.

Do not assign auto-answer loop start trunks, auto-answer T1 E&M trunks, and T1 DID trunks to telephones. These trunks are used to monitor incoming call usage, or to place outgoing calls (auto-answer loop start and T1 E&M trunks).

A line that is configured as private cannot be assigned to another telephone.

Each line assigned to a telephone must appear to a button with an indicator. The maximum number of available buttons is 8 for the 7208 digital telephones, 10 for the model 7310, 10 for 7316 digital telephones, 16 for the 7316E digital telephone, and 24 for the model 7324 digital telephones. You need at least two intercom buttons to use the conference feature.

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In addition to lines, buttons have other uses, for example, intercom or handsfree operation. Line programming does not overwrite assigned Intercom, Answer DN, Handsfree, or Hunt group buttons. However, intercom buttons overwrite anything.

Answer DNs also overwrite line programming, but not Intercom buttons. Answer DN buttons appear above Intercom buttons; if an Intercom button is added after Answer DN buttons are assigned, the Intercom button pushes the Answer DNs up. The top Answer DN overwrites whatever is above it.

If you set a line to Ring only, incoming calls appear on an intercom button.The 7000, 7100 digital telephones, are exceptions, they have no line buttons; therefore, you can assign any number of lines, but only two lines can be answered at any one time. Assign the lines on these telephones to ring; otherwise, you cannot detect incoming calls on the lines.

An enhanced central answering position (eCAP), with one or more modules, provides extra line button support, if the number of lines to assign exceeds the number of available buttons with indicators. The remaining lines assign to buttons on the module. The eKIM also supports hunt group designators, and multiple appearances of the same target line, which flow to the module if there are no available buttons with indicators on the 7316E digital phone.

Attention: If you do a Backup/Cold Start/Restore sequence on your BCM

5.0, button programming on an enhanced CAP (eCAP) module is lost, and the lines assigned to those buttons are assigned to the buttons on the telephone. These assignments displace any programming on the telephone buttons, except Answer DN buttons, intercom buttons, handsfree buttons, or Hunt group appearances. In the case where there are more reassigned lines than buttons, the system still assigns the lines to the telephone, and the telephone rings when a call comes in on that line (given that Appr&Ring is configured on the line). To resolve this situation, access the DN records for the telephone and the CAP/KIM button programming. Enter the required programming.

By using FEATURE *81 at the telephone, lines can be moved to other buttons on the telephone, except intercom, Answer DN, or handsfree positions, or the lines can be moved to buttons on the modules on an eCAP. On telephones, the feature or line, assigned to the button where the line is moved, moves to the original line button position. On eCAP modules, moved lines overwrite feature programming.

Adding line assignments and line pools to digital telephones

Use the following steps to assign lines and line pools.

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Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets.

2 Select the Line Access tab.

3 Select the Line Assignment tab in the bottom panel.

4 Click Add to add line assignments for the telephone.

The Add Line Assignments box appears.

5 Enter the Line number.

6 Click Ok.

7 Configure the remaining fields: Appearance Type/Appearances (target

lines), Caller ID Set (target lines), Vmsg Set, Priv. Received #, Pub. Received #

Attention: Not all of these fields apply to all types of lines.

8 Click the Line Pool Access tab.

9 Use the Add button to add line pools for the telephone.

The Add Line Pool box appears.

10 Enter the Line Pool.

11 Click Ok.

12 Click the Answer DNs tab.

13 Click Add.

The Add Answer DN box appears.

14 Enter the Answer DN.

15 Click Ok.

Attention: If the telephone does not have any buttons with indicators available to

provide an Answer DN appearance, ensure that Appearance Type is set to Ring only. Answer DNs, which are assigned to buttons, can also be used to autodial that telephone.

--End--

Configuring set capabilities and preferences for digital sets

Use the following steps to configure set capabilities and user preferences.

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Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and

Preferences tab.

2 Select the DN that you want to modify.

3 Type a name or location associated with the DN.

4 Prime Line: Enter the facility that you want the telephone to use if no line,

line access code, or routing code is dialed before an outgoing dial string.

5 Intercom Keys: Confirm or change how many intercom keys you want the

telephone to have. The default is 2.

6 Control Set: If the telephone uses any schedules other than the Normal

schedule, ensure that a DN for a control set is entered.

7 First Display: Choose Name if you want the caller’s name to be the first

information displayed. Set this field to Number to display the caller’s telephone number first, or to Line, to display the calling line number first.

8 Auto Called ID: Select the check box if you want the user to see the name

and number display of the telephone they call.

--End--

Job aid: Assigning intercom (I/C) buttons (keys)

The Intercom keys attribute assigns the number of intercom buttons on a telephone. Intercom buttons provide access to a maximum of eight internal or external lines and line pools. The user presses the intercom key to answer internal calls, or to select a line or line pool to place a call. Lines configured for Ring only also appear on intercom buttons.

If you assign a prime line to an intercom key, you are immediately connected to a line when you press the button or lift the handset. A line indicator appears beside the intercom button.

When you assign an intercom button during programming, the assignment automatically appears on the telephone. Assignment starts at the lower-right button, or one button above if the handsfree feature is available. Any feature or line programming that existed previously on that button is overwritten, except for Answer DNs that are pushed up one button.

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A telephone requires two intercom buttons to establish a conference call with two other BCM telephones.

You require only one intercom button if the button is used to place and receive internal calls, and to access line pools.

You require two intercom buttons for a telephone with several lines assigned to Ring only.

Model 2001, 1110, 7000, and 7100 telephones and analog telephones are automatically assigned two intercom buttons. This allows users to toggle between two active calls using the Hold button.

Configuring digital telephone capabilities

Use the following procedure to configure telephone capabilities.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and

Preferences tab.

2 In the bottom frame, on the Capabilities tab, confirm or change how the

telephone functions with system features.

--End--

Variable Definitions

Variable Value

Handsfree settings Handsfree: Select the setting that is appropriate for the type of

telephone.

HF answerback: Select the check box only if the telephone allows handsfree, and is in an environment where speakers do not cause disruption.

Page settings Page zone: If you have various areas that receive different page

announcements, place the telephone in the appropriate zone.

Paging: Select the check box if the telephone can send or receive page messages.

Programming note: Telephones without speakers, such as models 2001, 1110, 7000, and 7100, allow page messages to be sent, but not to be received.

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Variable Value

Interrupting calls DND on Busy: Select the check box if you want the caller to

receive a Do Not Disturb message when the telephone is busy. Ensure this feature is selected, when the Fwd Busy field has a value.

Priority call: Select the check box if you want the user to be able to forward calls that alert at the telephone where the call was forwarded, even when that telephone is busy.

Auto hold Select the check box if you want calls coming into the telephone

to be placed on hold automatically when the user answers another call, or dials out while an incoming call is active.

Redirect settings Allow redirect: Select the check box if you want the user to be

able to redirect active lines to other telephones.

Redirect ring: Select the check box if you want calls coming into a redirected line to give a short alert.

Receive short tones Do not select this for digital telephones.

Administrative capabilities Pickup group: If you want to allow this telephone to be answered

by other telephones in a defined group, choose the appropriate group. Otherwise, leave the field blank.

Direct dial: Select the direct dial telephone assignment that you want this telephone to be able to dial with one digit (direct dial access code).

Silent monitor supervisor: Select this check box to enable the telephone to monitor hunt group calls.

Job aid: Line redirection notes

This feature enables you to send your external calls to a telephone outside the office. You can decide to redirect all, or just some, of your external lines.

You can redirect only lines that appear as line buttons on your telephone. Since 2001, 1110, 7000, and 7100 telephones do not have line buttons, they do not support line redirection. Also, line redirection is not supported on telephones connected to an ATA2 or ASM/GASM (analog station modules).

You can answer the telephone if it rings while you are programming line redirection. However, call handling features are not available until the programming wait period times out. If you need to use a feature to process the call, quit line redirection programming by pressing FEATURE. If you press RELEASE, the call is disconnected.

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In some conditions, callers can experience lower volume levels when you redirect calls to an external location.

Attention: Be careful about redirection loops. For example, if you redirect your lines to your branch office, and your branch office redirects its lines to you, you can create a redirection loop. If these calls are long distance, significant toll charges can result.

Attention: While programming Line Redirection, there is no indication of calls to that telephone, except a call that rings the telephone.

Configuring preferences for a digital telephone

Use this panel to specify operational attributes. These attributes can also be set at the telephone. Settings at the telephone override Element Manager settings.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and

preferences tab.

2 Click the Preferences tab in the bottom panel.

3 Call log options: Determine when calls are logged.

4 Dialing options: Determine how the user dials numbers.

Programming note: Some telephones do not allow all dialing options.

5 Contrast: Adjust the contrast level of the display.

6 Ring type: If you want incoming calls to produce a specific type of ring (for

example, to differentiate between two telephones that are in close proximity), select one of the four ring types. If you select None, the default ring is used.

--End--

Programming digital telephone memory buttons

Use this panel to assign features to available buttons on the telephone.

Procedure steps

Step Action

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1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and

Preferences tab.

2 Select the DN of the telephone to program.

3 Click the Button Programming tab in the bottom panel.

4 The model shown in the model field determines the number of available

buttons.

Programming note: Assigned lines, answer DNs, hunt group designators, and intercom keys cannot be overridden using this template.

5 Select the field beside the button you want to configure or change.

A Modify box appears.

6 Select the feature, internal or external autodial you want to assign.

7 Select from a list of available values to choose from.

8 Click Ok.

--End--

Job aid: Notes about button programming

• The number of available button positions depends on the model of

telephone that you are programming.

• New button programming overwrites memory button programming

performed at the telephone. Conversely, changes to memory button programming, performed at the telephone, overwrites memory keys programmed under Button programming or CAP/KIM button programming. The panels reflect changes made at the telephone.

• The 7316 telephone has disjointed button numbering; it is because

patterned after the legacy 7310, but has fewer buttons than the 7310. However, Button programming shows the 7310 button array. Refer to the default button programming section to ensure that you program the correct button numbers.

Button labeling: T-series telephones have a paper strip of labels that can be customized and printed using the Desktop Assistant Pro, or the Desktop Assistant Administrator Pro (AE) application. The AE version is located under the administrator applications heading on the Element Manager web page. The Desktop Assistant Pro is located under the User Applications heading on the Element Manager web page. Desktop Assistant Pro requires a LAN CTE keycode before it can be used. See the Keycode Install Guide (NN40010-301) for more information on keycodes.

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Programming user speed dials for digital telephones

Use this tab to assign telephone numbers to speed dial codes. These codes are available to all telephones in the system. The number of available codes is determined under system feature programming.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and

Preferences tab.

2 Select the DN of the telephone to program.

3 Click the User speed dial tab in the bottom panel.

4 Click Add.

The Add User Speed Dial box appears.

5 Enter the Speed Dial Number.

6 Click Ok.

7 Click on the External Number field and enter the external number to dial.

--End--

Programming outgoing call restrictions for digital telephones

• restriction filters

• line restrictions

• CoS passwords

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Restrictions tab.

2 Select the DN that you want to modify.

3Set Lock: Determine how much programming the user is able to perform at

their telephone. Choose from None, Partial or Full.

4 Allow last number: Select the check box if you want to allow redialing a

saved number.

5 Allow link: Select this check box only for analog telephones.

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66 Basic parameters for digital sets configuration

Setting restriction filters for digital telephones

Assign restriction filters for the schedules that will affect this telephone.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Restrictions tab.

2 Select the field you want to change.

3 Enter the restriction filter appropriate for the schedule. You will always need

a filter specified for the Normal schedule.

4 Repeat for each schedule.

--End--

Setting line/set restrictions for digital telephones

Assign restriction filters for the schedules that will affect the lines assigned to this telephone.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Line/Set

Restrictions tab.

2 Select the line you want to modify.

3 Select the field you want to modify on that line.

4 Enter the restriction filter appropriate for the schedule. You always need a

filter specified for the Normal schedule.

5 Repeat for each line.

--End--

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IP phone configuration

The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

IP telephones have a very similar DN configuration to digital telephones. There are several models of i-series telephones, and each telephone has a different number of programmable buttons. See the Nortel i-series telephone user cards for details.

IP phones can be configured using Set Templates. For more information about Set Templates, see Set Template Programming (page 32).

Prerequisites

The following programming must be completed prior to performing this configuration:

• Numbering plan

• Lines programming

• Telephony system feature programming

• IP telephony network setup

Attention: IP sets that do not have integrated switches must be connected to the LAN through an Ethernet switch.

IP phone configuration navigation

• Configuring IP telephones (page 68)

• Assigning a line to an IP telephone (page 68)

• Adding line assignments and line pools to IP telephones (page 69)

• Configuring set capabilities and preferences for IP sets (page 70)

• Configuring IP telephone capabilities (page 71)

• Configuring preferences for an IP telephone (page 72)

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68 IP phone configuration

Configuring IP telephones

Use the following steps to configure IP telephones.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > All DNs.

2 On each panel on the DNs list, add or modify settings to customize the

telephone operations.

--End--

Variable Definitions

Variable Value

Model 2004, 2002, 2001, 2007, 2033, 1110, 1120E, 1140E, 2050,

2210, 2211, 2212, 1210, 1220, 1230, 6120, 6140

Name Unique to each handset

Line appearances Ring only (if not assigned to a button)

Caller ID set Selected (connected to target lines)

Answer DNs Ring only (if not assigned to a button)

Intercom keys At least one

Handsfree Auto

Dialing Options Auto

All other settings are variable, based on your system requirements.

Assigning a line to an IP telephone

Use the following steps to assign a line to an IP telephone.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Line Access.

2 Select the line listing the appropriate DN for the telephone.

3 Select the field that you want to modify.

--End--

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Variable Definitions

Variable Value

Name Enter a name that identifies the user or the location (maximum of

seven digits).

Port Enter the port number for the device.

Pub. OLI Enter or confirm the number that displays at the far end for calls

going out over the public network (only on digital and VoIP trunks). OLI numbers can be bulk changed using the Renumber button available under Configuration>Telephony>Sets>All DNs.

Priv. OLI Enter or confirm the number that displays at the far end for calls

Fwd No Answer Enter the number of the device that receives calls when this

telephone does not answer. The device can be another telephone or a voice mail service

Fwd Delay Confirm or change the number of rings you want to occur at the

telephone before a call is forwarded. (Default: 4).

Fwd Busy Enter the number of the device you want to receive calls when

this telephone is busy. This can be another telephone or a voice mail service.

Fwd All Enter the number of the device where all calls to this telephone

are forwarded.

Adding line assignments and line pools to IP telephones

Use the following steps to assign lines and line pools.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets.

2 Select the Line Access tab.

3 Select the Line Assignment tab in the bottom panel.

4 Click Add to add line assignments for the telephone.

The Add Line Assignments box appears.

5 Enter the Line number.

6 Click Ok.

7 Configure the remaining fields.

Not all of these fields apply to all types of lines.

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8 Click the Line Pool Access tab.

9 Use the Add button to add line pools for the telephone.

10 Enter the Line Pool.

11 Click Ok.

12 Click the Answer DNs tab.

13 Click Add.

14 Enter the Answer DN.

15 Click Ok.

Attention: Programming note: If the telephone does not have any buttons with

indicators available to provide an Answer DN appearance, ensure that Appearance Type is set to Ring only. Answer DNs, which are assigned to buttons, can also be used to autodial that telephone.

Appearance Type/Appearances (target lines) Caller ID Set (target lines) Vmsg Set Priv. Received # Pub. Received #

The Add Line Pool box appears.

The Add Answer DN box appears.

--End--

Configuring set capabilities and preferences for IP sets

Use the following steps to configure set capabilities and user preferences.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and

Preferences tab.

2 Select the DN that you want to modify.

3 Type a name or location associated with the DN.

4 Prime Line: Enter the facility that you want the telephone to use if no line,

line access code, or routing code is dialed before an outgoing dial string.

5 Intercom Keys: Confirm or change how many intercom keys you want the

telephone to have. The default is 2.

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Programming note: At least one intercom key must be defined to allow internal calls. Two intercom keys are recommended for conference calling.

6 Control Set: If the telephone uses any schedules other than the Normal

schedule, ensure that a DN for a control set is entered.

7 First Display: Choose Name if you want the caller’s name to be the first

information displayed. Set this field to Number to display the caller’s telephone number first, or to Line, to display the calling line number first.

8 Auto Called ID: Select the check box if you want the user to see the name

and number display of the telephone they call.

Configuring IP telephone capabilities

Use the following procedure to configure telephone capabilities.

Procedure steps

Step Action

IP phone configuration 71

--End--

1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and

Preferences tab.

2 In the bottom frame, on the Capabilities tab, confirm or change how the

telephone functions with system features.

--End--

Variable Definitions

Variable Value

Handsfree settings Handsfree: Select the setting that is appropriate for the type of

telephone.

HF answerback: Select the check box only if the telephone allows handsfree, and is in an environment where speakers do not cause disruption.

Page settings Page zone: If you have various areas that receive different page

announcements, place the telephone in the appropriate zone.

Paging: Select the check box if the telephone can send or receive page messages.

Programming note: Telephones without speakers allow page messages to be sent, but not to be received.

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Variable Value

Interrupting calls DND on Busy: Select the check box if you want the caller to

receive a Do Not Disturb message when the telephone is busy. Ensure this feature is selected, when the Fwd Busy field has a value.

Priority call: Select the check box if you want the user to be able to forward calls that alert at the telephone where the call was forwarded, even when that telephone is busy.

Auto hold Select the check box if you want calls coming into the telephone

to be placed on hold automatically when the user answers another call, or dials out while an incoming call is active.

Redirect settings Allow redirect: Select the check box if you want the user to be

able to redirect active lines to other telephones.

Redirect ring: Select the check box if you want calls coming into a redirected line to give a short alert.

Receive short tones Do not select this for digital telephones.

Administrative capabilities Pickup group: If you want to allow this telephone to be answered

by other telephones in a defined group, choose the appropriate group. Otherwise, leave the field blank.

Direct dial: Select the direct dial telephone assignment that you want this telephone to be able to dial with one digit (direct dial access code).

Silent monitor supervisor: Select this check box to enable the telephone to monitor hunt group calls.

Configuring preferences for an IP telephone

Use this panel to specify operational attributes. These attributes can also be set at the telephone. Settings at the telephone override Element Manager settings.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets > Capabilities and

preferences tab.

2 Click the Preferences tab in the bottom panel.

3 Call log options: Determine when calls are logged.

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4 Dialing options: Determine how the user dials numbers.

Programming note: Some telephones do not allow all dialing options.

5 Contrast: Adjust the contrast level of the display.

6 Ring type: If you want incoming calls to produce a specific type of ring (for

example, to differentiate between two telephones that are in close proximity), select one of the four ring types. If you select None, the default ring is used.

--End--

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Telephone relocation

The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

You can physically move a telephone within the system so that the telephone programming follows the telephone to the new location.

Navigation

• Digital telephone relocation (page 75)

• Keeping an IP telephone active (page 76)

• IP telephone relocation without changing the DN (page 76)

• IP telephone relocation with a changed DN (page 76)

Digital telephone relocation

To move a digital telephone you must first enable set relocation in Element Manager.

Procedure steps

Step Action

1 In the Element Manager, go to Configuration > Telephony > Global

2 In the Feature Settings section, select the Set relocation check box.

3 Clear the Set relocation check box.

Settings > Feature Settings.

Move the telephone by physically unplugging the telephone and plugging it in again at another location.

It can take up to 45 seconds for the system to recognize the telephone.

--End--

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76 Telephone relocation

Keeping an IP telephone active

To keep an IP telephone active after it is disconnected, you must change a setting in Element Manager.

Procedure steps

Step Action

1 In the Element Manager, go to Configuration > Telephony > Sets > Active

Sets.

2 Click the Capabilities and Preferences tab.

3 Click IP Terminal details.

4 Select the Keep DN alive check box.

Clear the Keep DN alive check box to allow the Direct Number (DN) record to become inactive if the IP telephone is disconnected.

--End--

IP telephone relocation without changing the DN

To move an IP telephone without changing the DN, complete this procedure.

Procedure steps

Step Action

1 Disconnect the power from the IP telephone or three-port switch.

2 Disconnect the network connection.

3 At the new location, reconnect the network cable and the power connection.

4 If the new location is on a different subnet, you must make the appropriate

changes to the telephone IP addressing; however, do not change the S1 IP or S2 IP address.

If your network is using partial DHCP, reconfiguration is not required at this step.

5 Disconnect the power from the IP telephone or three-port switch.

--End--

IP telephone relocation with a changed DN

To move an IP telephone and change the DN, complete this procedure.

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Telephone relocation 77

Procedure steps

Step Action

1 In the Element Manager, go to Configuration > Resources > Telephony

Resources.

2 On the Modules panel, select IP Sets.

3 Select the IP Terminal Details tab.

4 Select the DN that you want to deregister and click the Deregister button.

5 Disconnect the network connection and the power connection from the

telephone.

6 Reinstall the telephone at the new location, and reconfigure the telephone.

--End--

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Central answering positions configuration

The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

Use the following tasks to configure central answering positions.

• Configuring CAP assignments (eCAPs) (page 79)

• Programming CAP/KIM buttons (page 80)

Configuring CAP assignments (eCAPs)

Use the CAP Assignment panel to designate 7316E+KIM units as eCAPs. The following procedures describe how to use the fields on the CAP Assignment panel.

Creating CAP stations

Use the following steps to create CAP stations.

Procedure steps

Step Action

1 Ensure that the telephone you want to use is configured and working on the

Attention: CAPs are available only on T7316E and M7324 digital sets and IP

Phone 2002, IP Phone 2004, and IP Phone 2007 sets.

2 Ensure that the KIM is installed on the appropriate telephone.

3 Refer to the installation user card that came with the module, if necessary.

4 Click on Configuration> Telephony> Global Settings> CAP

5 On the CAP Assignment table, click the line for the CAP you want to

system.

Assignment.

configure as an eCAP.

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6 Select the Set DN field and type the DN for the telephone.

Programming CAP/KIM buttons

Use the following tasks to program CAP/KIM buttons.

• Programming module buttons (page 80)

Programming module buttons

Designating features or autodial numbers to the eKIM buttons can be performed using the CAP/KIM Button Programming panel.

Procedure steps

Step Action

1 Click Configuration > Telephony > Sets > Active Sets.

2 Click the Capabilities and Preferences tab.

--End--

3 Select the DN for the CAP you want to configure.

4 In the lower panel, click the CAP/KIM Button Programming tab.

5 Select the line for the button number that you want to program.

6 Configure the feature or autodial on the button.

Procedure job aid

If the 7316E+KIM is configured as an eCAP, you can move lines onto the module using FEATURE *81 on the telephone. You can also reassign Hunt group designators to the KIM module by using the same feature. You can also force lines onto the KIM by assigning more lines than the telephone buttons can support. Extra lines automatically flow over to the module; however they flow sequentially, starting on the top left at button 01. Also, they overwrite any existing programming on the KIM, except existing line or hunt group (KIM) assignments. Any of the buttons, without assigned lines, can be programmed to dial internal or external numbers automatically, or to access a feature.

You cannot assign lines, target lines, or Hunt group indicators using button programming. These must be performed through assigning lines to the telephone, and, for hunt groups, configuring the telephone as a Hunt group member. These lines are either moved to the modules, or overflow to the module, if the telephone buttons cannot accommodate the new settings. You cannot assign Hunt group DNs as an autodial button on the KIM modules.

--End--

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Hunt Group configuration

The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

The Hunt Groups panel allows you to set up call groups that are assigned a common hunt group DN for incoming calls. The calls then are distributed to the member telephones.

The following paths indicate where to configure hunt groups in Element Manager and through Telset Administration:

• Element Manager: Configuration > Telephony > Hunt Groups

• Telset interface: **CONFIG > System prgrming > Hunt Groups.

Configuring Hunt Groups navigation

• Configuring Hunt Group general settings (page 81)

• Adding members to Hunt Groups (page 85)

• Deleting members from Hunt Groups (page 85)

• Changing order of members in Hunt Groups (page 86)

• Assigning lines to Hunt Groups (page 86)

• Deleting lines from Hunt Groups (page 87)

Configuring Hunt Group general settings

When you first set up a Hunt Group, you must identify how calls are handled among the group.

Procedure steps

Step Action

1 Click Configuration > Telephony > Hunt Groups.

2 On the Hunt Groups table, select the hunt group you want to configure.

3 Fill out the columns across the table as required.

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Attention: A linear hunt group DN assigned as the overflow telephone does not

support having the hunt group DN assigned as an Answer DN to any hunt group member. If this occurs, the Answer DN does not ring at the hunt group telephone when an overflow condition occurs. If the hunt group DN overflow telephone whether assigned as an Answer DN to a non-group member, ensure that the Answer key for your system is set to Extended. • Aux. Ringer: If an external ringer is installed, indicate if the hunt group calls use it (select check box). • Distinct Ring: Define if incoming hunt calls have a different ring than other calls received by the member.

Attention: If you assign a distinctive ring pattern for a Hunt Group, all calls offered

to telephones in the group use the assigned ring pattern. If no pattern is assigned, or if the ring pattern is lower in status than the ring pattern of the line or the telephone setting, the call uses the ring pattern with the highest status setting. Refer to the sections that describe configuring Lines and DNs for information about assigning distinctive ring patterns to lines and telephones.

--End--

Variable Definitions

Variable Value

HG This number identifies the hunt group to the system. This is also

the number assigned to the telephone, when you add the telephone as a Hunt Group member. <01-30>

Name Enter a logical name that describes the group function. This

name also acts as calling line display for incoming calls. <alphanumeric>

DN Add a DN. The DN number can be assigned to memory buttons

on telephones that are not part of the hunt group.

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Variable Value

Mode Select how you want the line to present to the group.

Broadcast — simultaneously rings at each non-busy telephone in the hunt group. All telephones receiving the call also display the calling line identification from the line, if the telephone or line is configured to offer that service. Any of the alerted telephones can access the call. Only one call is presented to a hunt group at a time. Other calls are queued until the first call is answered. Then the next call rings on the remaining non-busy telephones. This feature allows the call load to be continuously spread across the entire member group.

Sequential — rings the first telephone in the hunt group list. If that telephone is busy, the system continues down the hunt group priority list until a non-busy telephone accepts the call. In this case, all incoming calls are processed simultaneously, and are delivered based on the priority list. With this feature, you can program your top salesperson to be the first member of the Hunt group to receive incoming calls.

Rotary — the call starts at the member telephone that appears on the list after the telephone that answered the last call. If that telephone is busy, the system proceeds down the priority list until a non-busy telephone is reached. As many incoming calls can be processed as there are available telephones to accept the call, each call being presented in the described round-robin fashion.

Default: Broadcast

Hunt Delay If Mode is either Sequential or Rotary, Hunt Delay specifies how

much time to delay offering a Queued call to a member telephone when that telephone becomes available. This is to provide a break period for the users between calls. <1-10>

Default: 4 seconds

If Busy Select how you want the system to respond if all lines appear as

busy.

Busy tone: If all lines are busy, the user receives a busy tone.

Queue: If all lines are busy, the user hears ring back until an agent is available.

Default: Busy tone

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Variable Value

Queue Timeout Select the time for a call to remain in the Hunt Group. This value

defines the maximum time a call remains queued, and the maximum time to offer a call before sending it to overflow if it is not answered. If the queue times out before the call connects to a member telephone, the call is terminated. If the call has been offered to a member telephone, but is not answered when the queue times out, the call is rerouted to the overflow DN.

15, 30, 45, 60, 120, or 180 (seconds)

Default: 60

Overflow This setting determines where unanswered calls are routed after

the Queue timeout occurs. If a call overflows back to the same Hunt Group, the call goes to the bottom of the queue, and is treated as a new call.

Answer DNs: A linear hunt group that has defined an overflow telephone does not support having the overflow telephone assigned as an Answer DN to any hunt group member. If this occurs, the Answer DN does ring at the hunt group telephone when an overflow condition occurs. Answer DNs are set up under the Line Access heading for each DN.

<any system DN> (including a Hunt Group DN)

Default: Hunt Group DN

Aux. Ringer If selected, defines whether an auxiliary ringer (if installed) rings

for incoming calls to a hunt group. If cleared, the control of the auxiliary ringer falls back to the control defined on a per telephone or per line basis.

Default: cleared

Distinct Ring Select a ring pattern for the hunt group.

None

Pattern 2, 3 or 4

Default: None

CAUTION If you assign a distinctive ring pattern for a Hunt

Group, all calls offered to telephones in the group will use the assigned ring pattern. If no pattern is assigned, or if the ring pattern is lower in status than the ring pattern of the line or the telephone setting, the call uses the ring pattern with the highest status setting. Refer to the sections that describe configuring Lines and DNs for information about assigning distinctive ring patterns to lines and telephones.

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Adding members to Hunt Groups

The lower frame of the Hunt Group panel shows a list of DNs that are assigned as members of the group, and the lines assigned to the hunt group.

Procedure steps

Step Action

1 Click on Configuration> Telephony> Hunt Groups.

2 On the Hunt Groups panel, select the group where you want to add

members.

3 In the Members subpanel in the lower frame, click Add.

4 Enter the DN for the telephone you want to add as a member.

5 Select an Appearance Type from the drop-down list.

Variable Definitions

Variable Value

Hunt Group configuration 85

--End--

Seq No This is the position of the telephone on the list. This is particularly

important for sequential calls, which start at the top of the list, and move sequentially through the list. <Read only>

DN This is the DN of the telephone assigned to this hunt group.

Appearance Type Select the setting that suits the telephone and the environment.

Ring only: Telephone rings when a call comes in. (7000 and 7100 digital phones and telephones that have no available programmable memory buttons with indicators) (model 7000 phones are supported in Europe only.)

Appr&Ring: Appears on a button with indicator, which flashes when a call comes in, and it also rings.

Appr only: Appears on a button with indicator, which flashes when a call comes in.

Deleting members from Hunt Groups

The lower frame of the Hunt Group panel shows a list of DNs that are assigned as members of the group, and the lines assigned to the hunt group. You can delete members from Hunt Groups.

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Procedure steps

Step Action

1 Click on Configuration> Telephony> Hunt Groups.

2 On the Hunt Groups panel, select the group where you want to delete

members.

3 In the Members subpanel in the lower frame, click the DN row to be

removed.

4 Click Delete located under the Hunt Group Members subpanel.

A warning message appears.

5 Click Yes.

--End--

Changing order of members in Hunt Groups

Member order within a Hunt group is important. The member order determines how a call routes through a Hunt group when the group is set to either linear or rotary mode.

Procedure steps

Step Action

1 Click on Configuration> Telephony> Hunt Groups.

2 Click a member from the member list.

3 Click either the Up or the Down button. The system automatically reorders

the list.

Assigning lines to Hunt Groups

Multiple lines can be assigned to Hunt groups. However, a line can only exist in one Hunt group. Programming note: Lines assigned to line buttons on individual telephones take precedence over the lines assigned to Hunt group buttons. Therefore, Nortel recommends that you do not assign lines to individual telephone DN records for telephones that are part of a Hunt group.

--End--

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Procedure steps

Step Action

1 Click on Configuration> Telephony> Hunt Groups.

2 On the Hunt Groups Members subpanel, select the hunt group where you

want to add lines.

3 In the Line Assignment subpanel in the lower frame, click Add.

4 Enter line numbers.

5 Click Ok.

--End--

Variable Definitions

Variable Value

Lines These are the lines/target lines that are assigned to the hunt

group. Ensure that they also are not assigned to any of the member telephones.

Deleting lines from Hunt Groups

You can delete lines from Hunt Groups.

Procedure steps

Step Action

1 Click on Configuration> Telephony> Hunt Groups.

2 On the Hunt Groups Members subpanel, select the hunt group where you

want to delete lines.

3 In the Line Assignment subpanel in the lower frame, click Delete.

4 Click Yes.

--End--

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External Hunt Group calls monitoring

The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

Use the Silent Monitor feature to monitor external hunt group calls within a hunt group. Any two-line display telephone can be assigned as a supervisor telephone to allow this feature.

• Using a silent monitor (page 89)

Using a silent monitor

Use the Silent Monitor feature to monitor external hunt group calls within a hunt group. Any two-line display telephone can be assigned as a supervisor telephone to allow this feature.

There are two places in the Element Manager where the feature configured: Silent Monitor settings are configured on the Global Settings panel and supervisor terminals are configured on the System DNs record.

On the Telset, there are three places to set up this feature:

• Terminals&Sets > select the DN > Capabilities > SM supervisor

• Passwords > SM passwd

• System prgrming > Featr settings > Silent monitor

Procedure steps

Step Action

1 Enter FEATURE *550.

2 Enter the Silent Monitor password. (Default: SILENT (745368))

3 Enter the DN for the Hunt group member you want to monitor.

4 Click Ok.

5 If there is an active external Hunt group call at that telephone, you are

connected to the call. Once the session is established, a number of display

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key prompts allows the supervisor to silently monitor the call, or to break into the call to provide support or instruction. Refer to “Common display prompts” on page 235.

6 The display commands under the prompts allow you to use the display keys

to break into the call or exit and move to another DN

Attention: Some countries require that all monitoring is preceded by a tone before monitoring begins.

Attention: If an agent is on conference call, you cannot monitor the hunt group call.

--End--

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Hospitality system configuration

The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

Use the Hospitality panels to set up room telephones, and determine how they function.

The following path indicates where to configure the hospitality settings in Element Manager:

Element Manager: Configuration > Telephony > Hospitality

Complete the following procedures to configure your hospitality system.

• Setting up a hospitality system (page 91)

• Assigning a room to a set (page 92)

• Deleting a room assignment from a set (page 92)

• Setting call restrictions (by room) (page 93)

• Programming wake-up services (by room) (page 93)

Setting up a hospitality system

Use the following steps to set up a hospitality system.

Procedure steps

Step Action

1 Click Configuration > Telephony > Hospitality.

2 Determine a time each day when the telephones switch to indicate that the

rooms require servicing.

3 In the Services change time field, enter a 24:00 time designator for the

service time.

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4 In the Requires Desk Password field, change the default password to a

one- to six-digit number. Keep this password in a secure place. Change the password frequently.

5 If you want service personnel to enter a password when they dial in to

indicate a room has been serviced, enter a one- to six-digit password into the Room condition password field. This field can be left blank also.

Assigning a room to a set

The Rooms context panel displays all telephones currently connected or registered to the system

Procedure steps

Step Action

1 Click on Configuration> Telephony> Hospitality> Rooms tab.

2 Select the telephone DN you want to assign to a room.

--End--

3 Click in the Room Number column, and enter the room number.

4 Select or clear the Requires Desk Password check box, as required.

Attention: If you select the Requires Desk Password check box, ensure that a valid

desk password exists.

Deleting a room assignment from a set

Use the following step to delete a room assignment.

Procedure steps

Step Action

1 Click on Configuration> Telephony> Hospitality> Rooms tab.

2 Click the Room Number column

3 Delete the number.

--End--

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Setting call restrictions (by room)

Use the following steps to set up call restrictions.

Procedure steps

Step Action

1 Determine what type of calls you want to allow from telephones using the

fields in the call restrictions box.

2 Click Configuration > Telephony > Call Security > Restriction Filters,

create four new restriction filters that reflect the levels of service you want to allow. For instance, if a room is vacant, you can allow only emergency calls, whereas, in a suite, you can allow a full range of call services.

3 Click the number of the Filter in the Filter table you wish to create. In the

Restrictions panel, click Add. The Add Restriction dialog box appears.

4 Enter the desired number of digits. Click Ok.

5 Make a note of the restrictions that you create.

6 On the Hospitality - General panel, in the Call Restrictions subpanel, enter

the appropriate filter numbers beside each field.

Hospitality system configuration 93

--End--

Programming wake-up services (by room)

You can set up the room telephones to ring at preset times to act as an automatic wake-up call.

Procedure steps

Step Action

1 Click on Configuration> Telephony> Hospitality.

2 In the Wake-Up Call Settings and Expired Wake-Up Call Settings boxes,

determine the following parameters.

3 In the Attempts field, select the number of times the alerter sounds, without

the telephone handset being lifted, before the alarm service automatically cancels.

4 In the Retry interval field, select a time period (in minutes) that the system

waits between repeating the wake-up alerter.

5 In the Alarm duration (sec.) field, select the length of time the alert sounds

each time it repeats.

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94 Hospitality system configuration

6 In the Notify DN field, enter the DN of an administration telephone, such as

the front desk telephone. When a wake-up call expires at any of the room telephones, an indication appears on the display of the telephone.

7 If you also want a tone to sound when a wake-up call expires, select the Use

tone check box.

--End--

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Global VoIP features

The information in this section applies to both the BCM50 and the BCM450 platforms running BCM 5.0.

The two global IP feature panes provide a quick access feature menu and customized display labels for IP telephone memory buttons.

Global VoIP features navigation

• Configuring IP features list (page 95)

• Setting up feature access (page 95)

• Using the Hot desking feature (page 97)

• Configuring a new time zone on a remote IP phone (page 99)

• Downloading firmware (page 100)

Setting up feature access

Use the following procedures to set up and access features through your IP phones.

Configuring IP features list

You can add and modify the features that display on the IP telephone feature list, which is accessed through the Services button or by using FEATURE *900.

Procedure steps

Step Action

1 Click Configuration > Telephony > Global Settings > IP Terminal

2 Click Add.

3 In the Add Feature dialog box enter a feature name.

4 Enter the Feature Code.

5 Click OK to save the new setting.

Features > Feature List tab.

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Accessing features through Services button

To access the features by using the service button, complete the following procedure.

Procedure steps

Step Action

1 Press the Services button, Feature *900, or the button to which the list is

2 Use the up and down directional buttons on the telephone, or the Page +

3 Press the Select display key to activate the feature.

4 Use the feature as you would on any other telephone.

--End--

assigned.

and Page - display keys, to move through the list to find the feature you want.

For example, if you selected Call Forward, enter the number you to which you want to forward the call. Or, if you select speed dial (FEATURE 0), enter the speed dial code for the number you want the telephone to dial.

Defining a key label for a feature

When your IP telephone acquires a DN record, the default settings are applied to the telephone, including assigning features to the memory keys on the telephone. These features all have predefined labels, and the telephone automatically displays the appropriate labels beside the programmed buttons. This screen enables you to change the soft display label for features assigned to the memory keys beside the displays for IP telephones. Use this screen to define custom labels for 24 features. The system comes with sixteen default labels, which are feature- and language-specific, depending on the systemassigned country or region profile. Typically, the default labels are messaging and call attendant features. You can change any other feature label by adding to this list, or by deleting any of the default settings and inserting new codes and labels.

Procedure steps

Step Action

1 Click Configuration > Telephony > Global Settings > IP Terminal

Features > Key Labels.

--End--

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Global VoIP features 97

2 Select the number of the feature you want to label.

3 Enter the Feature Code to program for that key.

4 Enter the text to appear as the text on the key label field.

Some features, such as Page and System Wide Call Appearances (SWCA), have several variations of feature invocation that you can customize for users.

--End--

Variable Definitions

Variable Value

No System number; identifies a label

<read-only>

Feature Code Assignable feature code

Key Label Each code has a default label. To change a label, click the field,

then enter a maximum of eight characters, including spaces. <text label>

Using the Hot desking feature

You can transfer your IP telephony configuration temporarily from one IP telephone to another using the Hot desking feature. Hot desking requires that you set up a password and permission on the originating telephone, and activate Hot desking from a target telephone.

Setting up a password for Hot desking

Set up the password on the originating telephone. This process also allows you to determine if you want the telephone to be able to be diverted.

Procedure steps

Step Action

1 Enter FEATURE *999.

2 Press ADMIN.

3 Enter a new password, or change an existing password.

4 Press OK.

5 Confirm the new password.

6 Press OK.

7 Press CHANGE to toggle between Allow or Disallow Hot desking.

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8 Press QUIT to exit.

Resetting the Hot desking password

Reset the Hot desking password through system programming. This enables users who forget their passwords to re-enter Hot desking and to reset their password.

Procedure steps

Step Action

1 In Element Manager, access the reset button at Configuration >

2 Select an IP telephone from the list.

3 Click Reset Hot Desking Password.

--End--

Resources > Telephony Resources > IP Sets >IP Terminal Details

The password resets to Null. The user can enter Hot desking again to enter a new password.

Diverting an IP phone configuration

Perform this procedure on the target telephone at which the diverted calls are to be answered.

Prerequisites

• Ensure both telephones are on-hook before attempting to activate this

feature.

Procedure steps

Step Action

1 Enter FEATURE *999.

2 Press DIVERT.

3 Enter the DN of the telephone you want to divert to this telephone.

4 Press Ok.

5 Enter the password of the diverted telephone.

6 Press Ok.

--End--

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The buttons on your telephone mimic the buttons configured on the diverted set. The diverted telephone indicates that it is diverted, and it cannot be used until Hot desking is cancelled.

--End--

Cancelling Hot desking from the diverted phone

You can cancel Hot desking from the originating telephone.

Prerequisites

• Ensure that both telephones are on-hook before cancelling Hot desking.

Procedure steps

Step Action

1 Press the display key under the CANCEL prompt on the diverted telephone.

--End--

Global VoIP features 99

Cancelling Hot desking from the target phone

You can cancel Hot desking from the live telephone.

Prerequisites

• Ensure that both telephones are on-hook before cancelling Hot desking.

Procedure steps

Step Action

1 Access FEATURE *999.

2 The set displays the following message- Cancel hot desking? Select

--End--

Configuring a new time zone on a remote IP phone

If the IP telephone connects to the system from a different time zone than the system, you can reset the telephone to display the correct local time.

Procedure steps

Yes.

Step Action

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100 Global VoIP features

1 At the telephone, enter FEATURE *510.

2 Press CHANGE.

3 Press * to toggle between + (plus) and - (minus). Use + if local time is ahead

of system time; typically, you use + when the system is west of the local site.

4 Enter the number of hours difference.

5 Press OK.

The telephone is still configured to change when Daylight Savings Time occurs, if the host system is programmed to change. Therefore, if the telephone is in an area that stays on Standard Time year round (for example, Saskatchewan, Canada), you must readjust the time on your IP telephone at each time change. You must also readjust the time if the IP telephone is in a time zone that changes, and the system is not (for example, if the telephone is in Alberta, Canada, and the system is located in Saskatchewan).

Downloading firmware

Firmware is the software stored in the telephone. When the system is upgraded with a new IP telephone firmware load, this firmware load automatically downloads into the IP telephones when the telephones next connect to the system.

--End--

Forcing firmware download to a Nortel IP phone

The IP Terminal Details subpanel has a Force firmware download button that enables you to initiate an immediate download to a telephone. You force a download in situations where troubleshooting suggests that a particular telephone has corrupted firmware

Procedure steps

Step Action

1 In Element Manager, access the reset button from Configuration >

Resources > Telephony Resources > Select the IP set row >Terminal Details tab

2 Select the IP Terminals Details button.

3 Click the Force Firmware Download button.

The system drops any active call on that telephone, and downloads a new firmware load into the selected telephones. The telephone is unusable until the download is complete, and the telephone has reset.

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Avaya Business Communication Manager 5.0 Configuration manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

New in this release

Features

Dynamic Device Configuration

Call logs

Find Me/Follow Me

Professional Call Recording

Introduction

Device configuration overview

Configuration methods

Dynamic Device Configuration for BCM450

Features and applications

Applications overview

System feature codes

Lines and numbers

DN records parameters

Analog set customization

IP phone line configuration

Proactive Voice Quality Monitoring

Hot desking IP phone configuration

Default memory button programming for sets

Rules of default button assignment

Telephony features

Call answer features

Handsfree and handsfree answerback

Call queuing

Directed pickup

Pickup groups

Trunk answer

Answer DNs

Call answer privacy features

Automatic privacy enable

Do not disturb (DND)

Intrusion controls

Call hold features

Call hold

Automatic call hold (autohold)

Exclusive call hold

Parking and transferring calls

Call transfer

Line redirection

Call forward

Camp-on

Call park

Callback

Call sharing, call park, and SWCA buttons

Call information

Call display information

Call duration timer

Time and date display

Malicious caller ID (MCID)

Call log

LogIt

Feature configuration: calling features

Set-to-set messaging

Set-to-set display messaging

Paging and paging constraints

Button programming

Special features for sets

Hotline telephone

Control telephone

Supervisor telephone

Central answering position

System-Wide Call Appearance

SWCA overview

Use of Hold with SWCA keys

Temporarily parked calls

Key availability and programming

SWCA-feature interaction

Timed out SWCA calls

Outbound calls

SWCA and auto hold

SWCA and call transfers

SWCA and conference calls

Set Template Programming

Set template administration