Avaya BSGX4e User Manual

Release 1.2 Release Bulletin

BSGX4e Business Services Gateway

NN47928-401 Software Release 2.1.1

BSGX4e 1.2

Business Services Gateway

Document Status: Standard

Document Version: 01.01

Document Number: NN47928-401

Date: July 2008

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

NN47928-401

CONTENTS

How to get help 5

Getting help from the Nortel Web site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting help over the phone from a Nortel Solutions Center . . . . . . . . . . . . . . 5

Getting help from a specialist by using an Express Routing Code . . . . . . . . . . 5

Getting help through a Nortel distributor or reseller . . . . . . . . . . . . . . . . . . . . 6

Introduction 7

Interoperability 8

New Features and Functionality 10

User notes 16

Recommendations for Deployment 24

Notable Limitations 31

Known Problems 40

Known interoperability issues 46

Resolved Issues 48

Software Upgrade Procedure 49

NN47928-401 3

4 NN47928-401

How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following web site to obtain the phone number for your region:

http://www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

NN47928-401 5

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

6 NN47928-401

Introduction

This document makes recommendations about the deployment of the Business Services Gateway X4e (BSGX4e), release 1.2, GA Candidate build 2.1.1-02. This document provides the following information:

z Interoperability on page 8

z New Features and Functionality on page 10

z User notes on page 16

z Recommendations for Deployment on page 24

z Notable Limitations on page 31

z Known Problems on page 40

z Resolved Issues on page 48

z Software Upgrade Procedure on page 49

INTRODUCTION

WARNING: Before working on this equipment, be aware of good safety practices

and the hazards involved with electrical circuits.

WARNING: To reduce risk of injury, fire hazard, and electric shock, do not install

the unit near a damp location.

CAUTION: Do not connect the PHONE port to the central office line.

CAUTION: To reduce the risk of fire, use only number 26 AWG or larger UL

Listed or CSA Certified telecommunication line cord for all network and telecommunication connections.

NN47928-401 7

Interoperability

INTEROPERABILITY

The BSGX4e is designed to interoperate with all standards-compliant SIP, MGCP, and VPN devices.

SIP Softswitch

z Nortel CS2000 (vSN09U)

SIP Terminals

z LG 6812 (v1.2.41sc)

z LG 6804 (v1.2.41sc)

z LG 6830 (v1.2.41sc)

z Multi-media PC Client Softphone (v4.1.665 (20071028))

SIP Servers

z Ericsson IMT (v3.0)

z Sylantro SIP Application Server (v3.2.1)

z Sylantro SIP Application Server (v4.0)

z Broadsoft (v13)

z Broadsoft (v14)

z CS2K SIP Application Server (SN09FF)

SIP Clients

z Cisco 7940/7960 SIP phones (P0S3-07-5-00 and P0S3-08-8-00)

z Cisco ATA 186 (v3.02.01)

z Polycom IP600 (v 2.1.2.0078)

z EyeBeam soft phone (v1.5)

z Nortel/LG LIP-6812 and LIP-6830 phones (v1.2.17s and v1.2.41sc)

z Snom 320/360 (v6.5.12)

z Linksys SPA 941/942 (v5.1.15(a))

z Aastra 480i (v1.4.0.1048)

z Mediatrix 110x (v5)

z Mediatrix 1204 (v5)

z Audiocode MP-114 (v5)

z GrandStream video phone (v1.0.1.20)

z Innomedia video phone (v2.3.7bGEN)

MGCP Servers

z Sylantro MGCP Call Agent (v3.2.1)

z Sylantro MGCP Call Agent (v4.0)

8 NN47928-401

Interoperability

MGCP Clients

z Cisco 7940/7960 MGCP phones (P0M3-07-5-00 and P0M3-07-6-00)

z Cisco ATA 186 (v3.1.1)

z SwissVoice IP10S (v104b3)

VPN Devices

z Cisco 3845 IOS 12.4

z Cisco ASA5510 v7.2(2)

NN47928-401 9

New Features and Functionality

NEW FEATURES AND

FUNCTIONALITY

The following changes are included in software release R2.1.1-02.

Tabl e 1

Type Defect

New feature N/A Routing:

Summary of changes

Description

number

Proxy ARP

N/A QoS:

Downstream QoS

N/A Security:

PPTP ALG

N/A Session controller:

SIP trunking (SIP Connect) SIP forking SIP Shared Line Appearance (SLA) Full support for SIP based video calls Relaying of SIP messages with unknown content type Emergency calls via FxO in connected mode (not in survival mode, SIP only) Heartbeat mode to monitor the connection to the VoIP server (SIP only)

N/A User agent:

Multi-line support (SIP only) Voice Activation Detection

N/A Services:

Dynamic DNS Enhanced DHCP server to provide more flexibility for deployments

N/A Management:

Initial Configuration Wizard

N/A User Agent and Session Controller:

Localization settings per country (ring tones, ring cadences, and emergency numbers)

Enhancements N/A PPPoE:

PPPoE user name now supports up to 64 characters.

10 NN47928-401

New Features and Functionality

Tab l e 1

Summary of changes

Type Defect

number

N/A NAT:

N/A DHCP server:

N/A QoS:

N/A Session Controller:

Description

You can configure public IP addresses out of the IP subnets of the WAN interfaces of the BSGX4e.

DHCP option 66 now supports provisioning with FQDN addresses. DHCP options 150, 151, 160, and 161 now support provisioning with FQDN addresses and URLs.

You can protect SIP based multimedia traffic other than voice and video.

You can configure the softswitch type (“Sylantro”, “Broadsoft”, “Siemens”, or “other”) with which the Session Controller interoperates. You can configure the SIP forking support of the Session Controller to be activated or deactivated.

Bug fixes Q01594121 Unknown Error pops up when configuring VPN

IKE preshared key .

NN47928-401 11

New Features and Functionality

Tabl e 1

Summary of changes

Type Defect

number

Q01595084 Cannot clear specified IKE SAs currently

Q01595089 Cannot clear specified IPSec SAs currently

Q01595880-01 SNMP traps "Linkup" and "LinkDown" are not

Q01596505 BSGX4e: PPP and Eth0 with DHCP set to YES.

Q01597647 Upgrade a wrong format FW load cannot be

Q01597676 Cannot create multiple PPP profiles by using

Q01597755 Modifying SNTP Parameters on Web UI results

Description

negotiated from CLI.

negotiated by CLI.

sent by BSGX4e.

prevented in WebUI.

WebUI. Note: the “new” button has been replaced by a “refresh” button.

in message "Error Deleting Server 1".

Q01611233 In WebUI, ESP Statistics is wrong.

Q01611291 BSG cannot stick to Survival mode.

Q01611316 Web/ CLI Display for Redirect Port (rport) NAT

Policy is truncated to 16 characters.

Q01611380 VAMP Test Failures.

Q01611386 Web UI allows incorrect configuration for

redirect Port NAT Security Policy.

12 NN47928-401

New Features and Functionality

Tab l e 1

Summary of changes

Type Defect

number

Q01612478 Shouldn't allow select "any" for local and remote

Q01612667 2nd phone registered with the same user kicks

Q01614495 Active Sip Server is removed under SIP Control

Q01616011 Link Status of PPPoE cannot be updated

Q01618790 BSG filter out Video information in SDP.

Q01622434 TFTP and Filename Fields cannot be deleted

Description

networks in Wizard VPN config.

out the first phone. Note: this has been solved by introducing the new SIP forking support of the SIP SC.

when unused SIP Server is deleted.

automatically in WebUI.

Note: this problem has been solved by introducing the new Video support of the SIP SC.

from DHCP Pool.

Q01622766 GoS Link Drop Down List incorrectly displays

PPPoE interface.

Q01622784 DHCP Server Options 150, 152, 160, 161 on

BSGX4e do not get sent to DHCP client.

Q01640144 Polycom DHCP Clients do not receive SNTP

Parameter from BSGx4e DHCP Server Pool.

Q01641317 SIP server profile is accepted without mandatory

parameter.

Q01641411 Cannot delete user account in WebUI.

Q01644727 BSGX4e: two phones call forwarded from Call

server only ring one phone.

Q01658119 Screen width limited on some versions of

Internet Explorer.

Q01658122 Timed Log-out Made After Changes

Implemented.

Q01667997 BSGX4e - Citel interop - wrong contact in

registration response.

Q01668127 Incorrect Instructions on DHCP Server Web

Page.

Q01668131 Operation of DHCP Server Sensitive to Change

Order.

Q01668136 SIP User Agent Password Case Changes Don't

Work.

NN47928-401 13

New Features and Functionality

Tabl e 1

Summary of changes

Type Defect

number

Q01668201 Simplify PPPoE configuration.

Q01668204 Simplify LAN subnet change.

Q01668621 BSGx4e: web server not visible from LAN side of

Description

Note: this problem has been solved by introducing the new Initial Configuration Wizard. It has to be used to simply configure PPPoE.

Note: this problem has been solved by introducing the new Initial Configuration Wizard. It has to be used to simply change the LAN subnet.

router. Note: to support this scenario work the following security policy has to be created: from <LAN interface> to <WAN interface> dip <public IP address> dport <public port> proto <Protocol> nat <NAT id> The NAT policy must be: type rport address <private IP address> port <private port>

Q01671421 Unit Crashes Under Complex Stress Conditions.

Q01672352 Corrupted Firmware Version Displayed.

Q01674220 Cannot select an IPSEC Proposal in WebUI to

configure a VPN tunnel.

Q01676241 Ridiculous security policies to support IPSec

protocol are generated.

Q01676250 DHCP Server and LAN DHCP Client must not be

On at same time.

Q01680036 CDND on BSG doesn't work with analog phone.

Q01721368 FXS Call pickup failure with Broadsoft Server -

FXS returns Busy Tone.

Q01729902 Non-Basic features With MCS Client.

Q01800388 Accept A String For DHCP Option Values 150,

151, 160, and 161.

Q01851672 Intermittently no speech path on LAN-To-LAN

call with LG set.

Q01868829 BSG4: BSG4 to BSG8 IM fails when using

different domain names.

Q01870791 BSG4: BSG4 denies RTP media to be external

for intra BSG calls; causes LI failure.

14 NN47928-401

New Features and Functionality

Tab l e 1

Summary of changes

Type Defect

number

Q01878295 BSGX4e-The call which is established bw WAN

Q01879311 BSG4: PCC behind BSG not logged out when

Q01891749 BSG4 crashes when DTMF tones played from

Description

phone and FXS is 1 way after 4s.

new PCC logs in using same ID.

LG or PCC to FXS SIP UA.

NN47928-401 15

+ 35 hidden pages