Avaya Application Launcher BCM Rls 6.0 User Manual

BCM Rls 6.0

Application Launcher

Task Based Guide

Application Launcher

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the

limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for

this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE,

HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS,

USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks

are the property of their respective owners.

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Application Launcher

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

be reproduced in any form without the prior written permission of a duly authorised representative of ITEL.

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Application Launcher

Table of Contents

Application Launcher ....................................................... 5

Overview .......................................................................................... 5

Requirements ..................................................................................................... 5

Flowchart ......................................................................................... 6

Accessing the Application Launcher ................................................ 7

Accessing the Application Launcher for non Java Enabled

Browsers .......................................................................................... 9

Running a BCM Application ........................................................... 10

Running a Third Party Application ................................................. 12

Application Status .......................................................................... 14

The Advanced Tab .......................................................... 16

Avaya Documentation Links .......................................... 18

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Application Launcher

Overview

The Application Launcher is a new web based tool that resides on the BCM web page. This replaces the previous BCM web page as seen on earlier BCM releases (although that is still accessible if needed, for more information refer to the Accessing the Application Launcher for Non Java Enabled Browsers section of this guide). It is a Java based software application that provides a host of services from a singular portal. These services and applications can be customised for specific requirements.

Features of Application Launcher include:

 Streamlined Download/Launch Capability – Application Launcher will

download and install applications and can also launch web browsers to connect to web sites.

 Version Control – The application automatically checks for new

versions of software, ensuring that only up to date ones are available.

 Customisation – Upload custom configuration settings or company

logos.

 Third Party Applications – A list of configurable applications or

elements.

 Application Removal Tool – Removes any recently installed

applications.

 Start Menu Program Item Creation – When applications are installed,

entries are made in the Start Menu to facilitate program launch.

 Desktop Shortcut Creation – Easily create desktop shortcuts to

frequently used applications.

 Add Download Locations – For example corporate servers or the

Avaya website.

 File Size Reduction – Application installation packages are reduced

due to the removal of redundant software components.

Requirements

As the Application Launcher is a web based application, normally there are no installation steps are required (Installation of the Java browser plugin will be handled automatically by the web browser and java.com). If the plugin is not automatically downloaded and installed, then visit http://www.java.com and download the latest JRE (Java Runtime Environment).

For non Java enabled browsers, or those that cannot access the internet to download the plugin, the traditional web view is also available.

Note: To install any Java plugins, you may need Administrator access for installation purposes. You can visit http://www.java.com to install the Java plugin.

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Application Launcher

Access the BCM Web Page: Refer to the Accessing the Application Launcher section of this guide

Is your browser Java enabled or if not do you have access to the internet?

Cannot run Java plugin and have no access to the internet to download from java.com

Click on the ‘Non Java enabled browsers’ link at

the bottom of the web page: Refer to the

Accessing the Application Launcher for Non Java Enabled Browsers section of this guide

Install or Launch any required applications or 3rd party elements: Refer to the Running

a BCM Application or Running a Third Party Element

sections of this guide

Navigate the menus traditionally by clicking on

your required link(s).

Yes

Flowchart

Use the following flowchart to guide you through accessing the Application Launcher:

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