Avaya Application Launcher BCM Rls 6.0 User Manual

BCM Rls 6.0

Application Launcher

Task Based Guide

Application Launcher

Copyright © 2010 Avaya Inc.
All Rights Reserved.

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Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said
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are the property of their respective owners.

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The
support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see
the Avaya Web site: http://www.avaya.com/support

Copyright © 2010 ITEL, All Rights Reserved
The copyright in the material belongs to ITEL and no part of the material may

be reproduced in any form without the prior written permission of a duly
authorised representative of ITEL.

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Table of Contents

Application Launcher ....................................................... 5

Overview .......................................................................................... 5

Requirements ..................................................................................................... 5

Flowchart ......................................................................................... 6

Accessing the Application Launcher ................................................ 7

Accessing the Application Launcher for non Java Enabled

Browsers .......................................................................................... 9

Running a BCM Application ........................................................... 10

Running a Third Party Application ................................................. 12

Application Status .......................................................................... 14

The Advanced Tab .......................................................... 16

Avaya Documentation Links .......................................... 18

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Application Launcher

Overview

The Application Launcher is a new web based tool that resides on the BCM
web page. This replaces the previous BCM web page as seen on earlier BCM
releases (although that is still accessible if needed, for more information refer
to the Accessing the Application Launcher for Non Java Enabled
Browsers section of this guide). It is a Java based software application that
provides a host of services from a singular portal. These services and
applications can be customised for specific requirements.

Features of Application Launcher include:

 Streamlined Download/Launch Capability – Application Launcher will

download and install applications and can also launch web browsers to
connect to web sites.

 Version Control – The application automatically checks for new

versions of software, ensuring that only up to date ones are available.

 Customisation – Upload custom configuration settings or company

logos.

 Third Party Applications – A list of configurable applications or

elements.

 Application Removal Tool – Removes any recently installed

applications.

 Start Menu Program Item Creation – When applications are installed,

entries are made in the Start Menu to facilitate program launch.

 Desktop Shortcut Creation – Easily create desktop shortcuts to

frequently used applications.

 Add Download Locations – For example corporate servers or the

Avaya website.

 File Size Reduction – Application installation packages are reduced

due to the removal of redundant software components.

Requirements

As the Application Launcher is a web based application, normally there are no
installation steps are required (Installation of the Java browser plugin will be
handled automatically by the web browser and java.com). If the plugin is not
automatically downloaded and installed, then visit http://www.java.com and
download the latest JRE (Java Runtime Environment).

For non Java enabled browsers, or those that cannot access the internet to
download the plugin, the traditional web view is also available.

Note: To install any Java plugins, you may need Administrator access for
installation purposes. You can visit http://www.java.com to install the Java
plugin.

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Access the BCM Web Page: Refer to the
Accessing the Application Launcher section
of this guide

Is your browser Java enabled or if not do you
have access to the internet?

Cannot run Java
plugin and have no
access to the
internet to
download from
java.com

Click on the ‘Non Java enabled browsers’ link at

the bottom of the web page: Refer to the

Accessing the Application Launcher for Non
Java Enabled Browsers section of this guide

Install or Launch any
required applications
or 3rd party elements:
Refer to the Running

a BCM Application or
Running a Third
Party Element

sections of this guide

Navigate the menus traditionally by clicking on

your required link(s).

Yes

No

Flowchart

Use the following flowchart to guide you through accessing the Application
Launcher:

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Note: You can also use the Web Page button in Element Manager to launch a
web broswer session. The BCM you wish to access must be selected in the
Element Navigation Panel to do this.

Accessing the Application Launcher

To access the Application Launcher, first open your internet browser (for this
example we will use Internet Explorer).

1. Open Internet Explorer.In the address field type (replacing the relevant
part with your BCM IP address): http://<bcm ip address>/

2. Click on Go, or press Return on your keyboard.

3. If you are presented with the Certificate Error window, click on
Continue to this website (not recommended).

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4. Accept any further security messages that you may get presented with.

5. You will now see the login screen, enter your BCM User name and
Password. By default these are set to User ID: nnadmin Password:
PlsChgMe! Click on OK.

6. In the Welcome to BCM window, ensure the Main tab has been
selected, and the BCM button clicked.

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7. The Application Launcher is displayed and populated with applications/
elements associated with your login access rights.

Accessing the Application Launcher for non Java
Enabled Browsers

You cannot access the Application Launcher if your PC is not Java enabled. If
your browser does not support Java, or you have no access to the internet to
download the plugin from java.com – follow the previous steps and simply
click on the Click for Non-Java enabled browsers link at the bottom of the
web page.

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The traditional BCM Web Page will be displayed.

Running a BCM Application

Applications in the BCM Application group include:

 Mailbox Manager
 CallPilot Manager
 Business Element Manager
 BCM Monitor
 Data Migration Manager
 Online Documentation
 Activity Reporter Basic
 User Applications
 Business Applications
 Other Administrator Applications

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1. Once opened, the Application Launcher view defaults to the BCM
applications screen.

2. To launch an application simply double click on the application name
(for this example we are using the Mailbox Manager application).
Alternatively, select the application and click on Run.

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3. Mailbox Manager launches in a separate browser window.

Note: If you select to run an application that is not installed on your PC, the
installation process will automatically start.

Running a Third Party Application

The other section of the Application Launcher deals with third party
applications and/or elements. This is a configurable list and is accessed by
following this simple procedure.

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1. To change views to the third party elements list, simply click on the 3rd
Party button:

2. To launch an application, double-click on it or select it and click on
Run. For this example we will use Avaya Support.

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3. The selection opens in a new browser window.

Application Status

If you have an internet connection, a status field will display if there is a more
up to date version of the application to the one you are currently using.
Visiting the Application Launcher page regularly will ensure that the
applications you use that are directly downloaded from the Application
Launcher page are kept up to date.

If an application states that a new update is available, simply select that
application and click on Run to update that application.

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After the application has been updated the status will read No update
required…

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Attribute

Description

Remove Downloaded Applications

Removes any recently downloaded
applications.

Upload Branding Web Page

Locate and upload a custom Web page for
branding purposes (dimensions must be 130
x 740 and be in HTML format).

Upload Custom Configuration

This option allows you to locate and upload a

The Advanced Tab

The Advanced tab provides access to two main functions:

 The ability for the Application Launcher page to be customised for

branding and functional/application purposes. For example, a customer
may wish to display their brand/logos on the Application Launcher
page, and offer additional links to promotional material on various web
sites.

 The option of creating desktop shortcuts to applications listed in the

Main tab.

1. To access the options available, click on the Advanced tab.

2. The following features are available:

Advanced Tab Features

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custom configuration file (XML format).

View Log File

View the application log file.

Desktop Links

Select an application from the list, then click
Create to put a shortcut on your PC desktop
(see image below).

Always Validate Applications

Select this option to validate any applications.

Example Showing Shortcut Creation Tool:

Select the required Desktop Link and click on Create.

Application Launcher

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Avaya Documentation Links

 Administration and Security guide

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