Avaya 585-215-871 User Manual

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Avaya™ Call Management System (CMS)

Sun® Ultra™ 5 Computer Hardware Installation, Maintenance, and Troubleshooting

585-215-871

February 2003

Compas ID 79853

Issue 3.3

Page 2

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unaut horized pa rty (for exam ple, a person who is not a corporate employee, agent, subcontractor, or working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional suppo rt telep ho ne num bers, see the Avaya Web site:

http://www.avaya.com

Select Support, then select Escalation Lists. This Web site includes telephone numbers for escalation within the United States. For escalation telephone numbers outside the United States, select Global Escalation

List. Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicio us access to or use of) your company's telecommunications equ ipm ent by some part y.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packetbased) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll-facility access)

• Eavesdropping (priv acy invasi ons to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Your Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - an Avaya customer's system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• your Avaya-provided telecommunications systems and their interfaces

• your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• any other equipment networked to your Avaya products.

Trademarks

AUDIX and C entreVu are registered trademarks of Avaya Inc. Avaya and INTUITY are trademarks of Avaya, Inc. CentreCOM is a registered trademark of Allied Telesis. Comsphere is a registered trademark of Paradyne Inc. Enterprise, Sun, Solaris, SunVTS, and Netwo rk Terminal Server are

trademarks or registered trademarks of Sun Microsystems, Inc. Micro Annex is a registered trademark of Nortel Networks, Inc. Paradyne is a trademark of Paradyne Inc. Phillips is a registered trademark of the Phillips Screw Company. Sportster and U.S. Robotics are registered trademarks of U.S. Robotics,

Inc. UNIX is a registered trademark in the United States and other countries,

licensed exclusively through X/Open Company Limited. All other product names mentioned herein are the trademarks of their

respective owners.

Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com

List. Acknowledgment

This document was written by the CRM Information Development group.

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Avaya Call Management System

Sun Ultra 5 Computer

Hardware Installation, Maintenance, and Troubleshooting

Contents 3

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Reasons for reissue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Related documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

CMS software documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Upgrade documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Hardware documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Switch documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Administration docum ents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Other documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Documentation Web sites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Frequently asked questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Customer support for the United States. . . . . . . . . . . . . . . . . . . . . . . . . 20

Technician support for the United States . . . . . . . . . . . . . . . . . . . . . . . . 20

Customer and technician support outside the United States . . . . . . . . . . . . . . . 20

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

System precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Require d tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Miscellaneous sp ec ifi ca tio ns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Unpacking and inventorying the equipment . . . . . . . . . . . . . . . . . . . . . . . 27

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Determining the computer model. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Physical labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Issue 3.3 February 2003 3

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Contents

Setting up power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Peripheral connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting the monitor and keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting the remote console modem . . . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting to external interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Turning the system on and verifying POST . . . . . . . . . . . . . . . . . . . . . . . 46

Identifying installed PCI cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Setting the remote console modem options . . . . . . . . . . . . . . . . . . . . . . . 50

Turning the system over for provisioning. . . . . . . . . . . . . . . . . . . . . . . . . 57

Software check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Rear Panel (with SunSwift® card). . . . . . . . . . . . . . . . . . . . . . . . . . 31

Rear Panel (with UltraSCSI card) . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Connecting the switch link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting the serial port expander box . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting external SCSI devices. . . . . . . . . . . . . . . . . . . . . . . . . . . 41

SunSwift connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

UltraSCSI connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Sportster 33.6 faxmodem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Paradyne Comsphere 3910 modem . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Recommended options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Option buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Setting the options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Rear Panel (with SunSwift card) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Rear Panel (with UltraSCSI card) . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

ESD precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Maintaining PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Require d references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Identifying free card slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

PCI card configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing or removing PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Replacing an UltraSCSI card with a SunSwift card . . . . . . . . . . . . . . . . . . . 68

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

SAI/P cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Identifying device entry names for ports on an SAI/P card . . . . . . . . . . . . . . 71

Adding, moving, or removing an SAI/P card . . . . . . . . . . . . . . . . . . . . . 71

Removing SAI/P drivers and utilities. . . . . . . . . . . . . . . . . . . . . . . . . 75

Installing HSI/P cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

4 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 5

Replacing an HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Installing the first HSI/P card or a pair of HSI/P cards . . . . . . . . . . . . . . . . . 78

Installing HSI/P software and patches . . . . . . . . . . . . . . . . . . . . . . . . 79

Setting up the switch link for each ACD . . . . . . . . . . . . . . . . . . . . . . . 80

Adding a second HSI/P card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Maintaining disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Disk drive compatibility with CMS loads . . . . . . . . . . . . . . . . . . . . . . . . 83

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Require d references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Replacing the primary internal EIDE boot disk drive . . . . . . . . . . . . . . . . . . . 85

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Removing the primary internal boot disk drive . . . . . . . . . . . . . . . . . . . . 87

Install ing the new primary internal disk drive . . . . . . . . . . . . . . . . . . . . . 89

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Turning on the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Adding or replacing the internal EIDE data disk drive . . . . . . . . . . . . . . . . . . 93

Unpacking the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Removing the secondary internal disk drive . . . . . . . . . . . . . . . . . . . . . 96

Removing the diskette drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Installing new cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Installing the secondary disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Turning on the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Adding or replacing external SCSI disk drives . . . . . . . . . . . . . . . . . . . . . 102

Adding or replacing a disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Turning on the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Setting up the disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Partitioning disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

R3V9 and later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

R3V8 and earlier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Disk partition values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Partitioning and formattin g a disk . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Administering data disk drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Administering new data disks, R3V9 and later . . . . . . . . . . . . . . . . . . . . 121

Administering replacement data disks, R3V9 and later . . . . . . . . . . . . . . . . 122

Administering a new data disk, R3V8 and earlier . . . . . . . . . . . . . . . . . . . 122

Administering a replacement data disk, R3V8 and earlier . . . . . . . . . . . . . . . 126

Replacing the CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Opening the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Removing and replacing the CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . 132

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Turning on the system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Maintaining tape drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Require d references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Ordering tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Contents

Issue 3.3 February 2003 5

Page 6

Contents

DDS4 tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

SLR5 tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

XL/XS/DX tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Adding, removing, or replacing tape drives . . . . . . . . . . . . . . . . . . . . . . . 138

Adding or replacing a tape drive. . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Removing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Adding memory and replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . 147

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Checking the current memory size . . . . . . . . . . . . . . . . . . . . . . . . . 147

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Adding the DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Checking the new memory size . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Adding swap space (R3V6 or earlier only) . . . . . . . . . . . . . . . . . . . . . . 152

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Using the remote console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Redirecting the console using Solaris . . . . . . . . . . . . . . . . . . . . . . . . . 154

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 154

Redirecting the remote console back to the local console. . . . . . . . . . . . . . . 156

Redirecting the console using OpenBoot mode . . . . . . . . . . . . . . . . . . . . . 157

Redirecting the local console to the remote console . . . . . . . . . . . . . . . . . 157

Redirecting the remote console back to the local console. . . . . . . . . . . . . . . 158

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using the prtdiag command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

System messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

OpenBoot PROM firmware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using the OpenBoot PROM tests . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Test descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Probing IDE devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Probing SCSI devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

OpenBoot diagnostic tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

POST diagnostic messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Memory failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

OpenBoot initialization commands . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Diagnosing LED patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Keyboard LED patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Tape drive LED status patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Sun Validation Test Suite (VTS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Using SunVTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Troubleshooting disk drives and CD-ROM drives. . . . . . . . . . . . . . . . . . . . . 177

Troubleshooting tape drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

6 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

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Checking tape status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Rebuilding tape device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Recovery procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Preserving data after a system failure . . . . . . . . . . . . . . . . . . . . . . . . . 182

Loss of power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Keyboard becomes unplugged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Probe command warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Reseating HSI/P cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Remote console port problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Appendix A: Factory hardware installation . . . . . . . . . . . . . . . . . . . . . . . 189

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Preparing for factory hardware installation . . . . . . . . . . . . . . . . . . . . . . . . 190

Computer layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Rear Panel (with SunSwift card). . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Rear Panel (with UltraSCSI card) . . . . . . . . . . . . . . . . . . . . . . . . . . 191

ESD precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Installing an optional second internal hard drive . . . . . . . . . . . . . . . . . . . . . 193

Unpacking the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Removing the secondary internal disk drive . . . . . . . . . . . . . . . . . . . . . 196

Removing the diskette drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Installing new cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Installing the secondary disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Installing memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Opening the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Adding the memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Closing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Installing PCI cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

PCI card configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Installing PCI cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Contents

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Issue 3.3 February 2003 7

Page 8

Contents

8 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 9

Preface

Overview

Avaya™ Call Management System (CMS) Sun® Ultra™ 5 Computer Hardware Installation, Main tenance, and Troubleshooting, 585-215-871, is written for technicians

who install and maintain call center applications such as Avaya CMS.

Reasons for reissue

Issue 3.3 of this document was issued for the following changes:

● To add partitioning information for the 36-GB external SCSI disk drive (see Partitioning

disk drives on pag e 111).

● To update the tape ordering procedures (see Ordering tapes on page 135).

● To make general word ing and format corrections to the document.

Issue 3.2 of this document was issued for the following changes:

● To update the disk drive maintenance procedures, including new disk partitioning for

CMS R3V11 (see Maintaining disk drives

● To make general word ing and format corrections to the document.

on page 83).

Issue 3.1 of this document was issued for the following changes:

● To add partitioning information for a new 4-GB EIDE disk drive (see Disk partition

values, R3V8 and earlier data disks on page 115).

● To remove information about installing network hubs and Network Terminal Servers

(NTS). This information is now contained in Avaya CMS Terminals, Printers, and Modems, 585-215-874.

● To remove references to the product name CentreVu

● To make general wording corrections to the document.

Issue 3.3 February 2003 9

Page 10

Preface

Issue 3.0 of this document was issued for the following changes:

● To update the disk drive maintenance procedures for CMS R3V9 (see Maintaining disk

drives on page 83).

● To add information about the 18-GB external SCSI disk drive (see Disk partition

values on page 1 11).

● To make general wording corrections to the document.

Issue 2.2 of this document was issued for the following changes:

● To change references from Lucent Technologies to Avaya.

● To add information about the 20-GB disk drive (see Overview on page 19, Determining

the computer model on page 29, and Disk partition values on page 111).

● To add information about disk configurations (see Overview on page 19).

● To add information about the 400 MHz CPU (see Determining the computer model on

page 29).

● To add information about the new autosensing power supply (see Setting up power on

page 33).

● To update the HSI card installation procedures (see Installing HSI/P cards on page 77).

● To update the disk drive maintenance procedures (see Maintaining disk drives on

page 83).

● To update the remote console procedure (see Using the remote console on page 154).

● To add information about system messages (see System messages on page 163).

● To add tape drive LED status patterns (see Tape drive LED status patterns on

page 174).

● To remove information about specific UPS models. A UPS is still required, but must be

provided locally.

● To make the organization of this book consistent with other Sun hardware installation

books.

● To make general wording corrections to the document.

Issue 2.1 of this document was issued for the following changes:

● To add information about the new Digital Data S tor age (DDS) model DDS4, 4-milli meter

tape drive. This tape drive replaces the SLR5 Quarter-Inch-Cartridge (QIC) tape drive.

● To move hardware maintenance and troubleshooting inf or mation t o this do cument. This

information was previously found in CentreVu Call Management System R3V8 Hardware Maintenance and Troubleshooting, 585-215-873.

● To make general wording corrections to the document.

10 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 11

Organization

This document is organized as follows:

● Introduction – Provides an overview of the Ultra 5 computer and helpline informati on.

● Installation – Describes how to assemble the Ultra 5 computer, connect external

devices, and power-up the computer.

● Maintenance – Describes how to maintain the Ultra 5 computer.

● Troubleshooting – Describes how to troubleshoot the Ultra 5 computer.

● Factory hardware installation – Describes how to config ure the Ultra 5 to factory

specifications.

● Glossary

● Index

Organization

Issue 3.3 February 2003 11

Page 12

Preface

● Information about Avaya products and service

Documentation Web sites

http://www.avaya.com

● Sun hardware documentation

http://docs.sun.com

● Okidata printer documentation

http://www.okidata.com

● Informix documentation

http://www.informix.com

● Tivoli Storage Manager documentation

http://tivoli.com

Issue 3.3 February 2003 17

Page 18

Preface

18 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 19

Introduction

Overview

The Sun Ultra 5 computer provides a hardware platform that supports call center sof tware applications, and is designed to do the following:

● Increase performance with the SPARC-V9 64-bit RISC architecture (includes a 400

MHz clock and a 256 KB internal cache in the current model; older models have different clock speeds).

● Enhance system availability by using error-correcting memory. This memory protects

the system and data from single-bit sof t errors that can occur.

● Provide expandable performance and capabilities with a balanced architecture (all

elements of the system, CPU, memory, I/O, and graphics work at full speed).

● Include a minimum internal disk storage spac e of 20 GB.

— A 20-GB EIDE primary disk drive is the current standard on Ultra 5 computers

delivered from the factory. Newer models may have larger primary disk drives. Older models may have an 8.3-GB or a 4.3-GB primary disk drive .

— An optional 20-GB EIDE secondary disk drive may be ordered. This driv e can be

added as the primary or secondary inter nal disk drive for older model s of t he Ultr a 5 to increase disk capacity. Older models may have a 9.1-GB secondary disk drive.

● Accommodate up to four external small computer system interface (SCSI) disk drives

and two SCSI tape drives.

● Allow for cost-effect ive upgrades to disk storage and memory.

Issue 3.3 February 2003 19

Page 20

Introduction

Support

If you need assistance with a problem, use the support information and help lines presented below.

Frequently asked questions (FAQs)

For solutions to common problems, customers and Avaya technicians can access technical support FAQs at:

http://www.avaya.com

Select Support > Call Center/CRM and select the pro duct for which you need support. Please check this information before you call in a trouble ticket. Doing so could save you time and money.

Customer support for the United States

Customers can report problems and generate trouble tickets by calling: 1-800-242-2121 The customer is prompted to identify the type of problem (that is, Automatic Call

Distribution, hardware, or Avaya CMS) and is then connected to the appropriate service organization.

Technician support for the United States

Avaya technicians can receive help by calling: 1-800-248-1234

Customer and technician support outside the United States

For customer and technician support outside the United States, see the Avaya Web site:

http://www.avaya.com

Select Support > Escalation Lists US and International. For escalation telephone numbers outside the United States, select Global Escalation List.

20 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 21

Installation

Overview

This chapter describes how to install the Ultra 5 computer and related peripheral equipment. Use the following table to check off each required procedure after completion.

Procedure Completed

Preparing for installation Unpacking and inventorying the equipment Setting up power Peripheral connectivity Connecting the monitor and keyboard Connecting the remote console modem Connecting to external interfaces

— Connecting the switch link — Connecting the serial port expander box — Connecting external SCSI devices

Turning t Identifying installed Setting the remote console modem options Turning the system over for provisioning

he system on and verifying POSTon page 46

on page 33

on page 22

on page 34

on page 37

on page 38

on page 39

on page 41

PCI cards on page 49

on page 57

on page 27

on page 40

on page 50

Issue 3.3 February 2003 21

Page 22

Installation

Preparing for installation

This section contains information that will help you prepare for the Ultra 5 computer installation.

Safety precautions

For your protection, observe the following safety precautions when setting up your equipment:

● Follow all cautions, warnings, and instructions that are marked on the equipment.

● Never push objects of any kind throu gh openings in the equipment. They could touch

dangerous voltage points or short out components that could result in fire or electric shock.

● Refer servicing of equipment to qualified personnel.

● To protect both yourself and the equipment, observe the following precautions.

Item Problem Precaution

Wrist or foot strap

ESD Wear a conductive wrist str ap or foot

strap when handling printed circuit boards.

Cover panels

Board slot filler panels

System damage and overheating

Reinstall all cabinet cover panels after you perform any service work on the system.

Make sure that a filler panel is installed on all empty board slots.

22 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 23

System precautions

Ensure that the voltage and frequency of the power outlet used matches the electrical rating labels on the equipment.

Wear antistatic wrist straps when handling any magnetic storage devices, and printed circuit boards.

The Ultra 5 computer uses nominal input voltages of 100-240 V AC at 50-60 Hz. The Ultra 5 should be powered by a non-switched, dedicated, 15-amp circuit. Sun products are designed to work with single-phase power systems having a grounded neutral conductor under safety precautions. To reduce the risk of electrical shock, do not plug Sun products into another type of power so urce. Cont act your f aci lit ies manager or q uali fied elec tr ician if you are unsure what type of power is supplied to your building.

A UPS provides a temporary electrical supply to a computer for several minutes, depending on the number of components connected to the UPS. For a CMS computer, a 2KVA minimum UPS is required for all installations. See your UPS documentation to determine the projected amount of backup battery ti me fo r your model. If the system is without power for longer than the backup time, the system may shut down improperly, and the customer could lose data.

Preparing for installation

Each of the following items requires a separate power cord:

● Ultra 5 computer

● External peripherals

● Monitor

WARNING:

WARNING: DO NOT make mechanical or electrical modifications to the computer. Sun

Microsystems is not responsible for regulatory compliance of modified computers.

Required tools

You need the following tools to do the installation:

● Phillips

● Needle-nose pliers

● ESD grounding wrist strap

● Antistatic mat

#2 screwdriver

Issue 3.3 February 2003 23

Page 24

Installation

Note:

Electrical specifications

Note: For power integrity, an Uninterruptible Power Supp ly (UPS) is re commended

for all installa tions.

Parameter Value

Input current

- Voltage range

100-240 V AC, autosensing (newer systems) 100 to 125 or 200 to 240 V AC, switch selectable (older systems)

- Current, frequency range

- Current, maximum (120 V) Input power rating (total

50-60 Hz 6A@120 V

200 W

continuous power) Volt-ampere rating 300 VA BTU rating 967 BTU Wall plug type

- United States

- Non-United States

NEMA 5-15P Power cords must be obtained locally

CPU plug type IEC 320

24 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 25

Physical specifications

Parameter English value Metric value

Height 4.4 inches 11.2 centimeters Width 17.1 inches 43.6 centimeters Depth 16.9 inches 43.0 centimeters Weight 40 pounds 18 kilograms Power cord 6.0 feet 1.8 meters

Environmental specificati ons

Preparing for installation

For the most reliable system operation:

● The room must have sufficient air conditioning capacity to support the cooling needs of

the entire system.

● The air conditioning system must have controls that preven t excessive temperature

changes.

Follow the guidelines in the table below for temperature, humidity, and altitude limits for units in operation and for uni ts that are not in operation (t hat is, unit s that ar e in transi t or in storage).

Parameter Operating Nonoperating

Temperature 41°F to 95°F (5°C to 35°C) -4°F to 140°F (-20°C to 60°C) Humidity

(max)

Altitude (max) 10,000 feet (3 kilometers) 40,000 feet (12 kilometers)

20% to 80% RH noncondensing

27°C max wb

93% RH

Issue 3.3 February 2003 25

Page 26

Installation

Miscellaneous specifications

Parameter Value

Operating acoustic noise 5.2 decibels Idling acoustic noise 5.1 decibels Declared noise emissions in accordance with ISO 9296, measured

at 23°C. Safety UL 1950, CSA C22.2 No. 950,

RFI/EMI FCC Class B, DOC Class B, VCCI

TUV EN 60950, CB Scheme with Nordic deviations, EMKO-TSE (74-SEC) 203, ZH1/618

Class 2, EN 5502 Class B,

EN 61000-3-2 Immunity EN 50082-1 X-ray DHHS 21 Subchapter J; PTB

German X-ray Decree Power Management Energy Star Compliant

26 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 27

Unpacking and inventorying the equipment

Note:

Unpacking and inventorying the equipment

WARNING:

WARNING: Never move the computer when the power is on. Excessive movement can

cause catastrophic disk drive failure. Always power the system OFF before moving the computer.

WARNING:

WARNING: Always wear an electrostatic dischar ge (ESD) strap when handling internal

components.

Note: Always have up-to-date system backup s before turning the computer of f and

moving the computer.

Unpack the computer and associated peripher al equipment. Compare the contents of the carton to the shipping inventory list to verify that all equipment was delivered.

Inspect all shipping cartons for evidence of physical damage. If a shipping carton is damaged, request that the carrier repres entative be present before the carton is opened.

In the United S tates, contact the Services Support Organization (SSO) if any computer parts are defective on arrival. Contact Avaya customer service if any computer parts are missing.

Outside of the United States, contact your Avaya representative or di stributor if any computer parts are missing or defective.

Issue 3.3 February 2003 27

Page 28

Installation

Parts list

Verify that you have the following component s of the Ultra 5 computer:

● Ultra 5 unit (including installed cards) and power cord

● Monitor and power cord

● Monitor cable

● Keyboard and cable

● Mouse and cable

● DDS4, 4-millimeter cartridge tapes (older systems will have QIC tapes)

— One blank tape for backups — One tape that contains the factory configuration CMSADM filesystem backup — One tape drive cleaning cartridge

In addition, other external components, disk drives and tape drives, may be part of the order. V erify that all expected parts have been delivered.

28 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 29

Determining the computer model

This book is written for several different models of the Ultra 5 computer. The differences between the models are few. This section describes how you can tell what model you have.

Features

Each of the different models have distinctive features that will also assist you in determining what model you have.

● Series 1

— 270 MHz CPU — 4.2-GB internal boot disk (4500 RPM) — 24X CD-ROM — 8-bit graphics

Unpacking and inventorying the equipment

● Series 2

— 270 MHz CPU — 4.2-GB internal boot disk (5400 RPM) — 32X CD-ROM — 24-bit graphics

● Series 3

— 360 MHz CPU — 8.4-GB internal boot disk — 32X CD-ROM — 24-bit graphics — 50ns RAM — DDS4 external tape drive on newer models — autosensing power supply on newer models

● Series 3, Model 400

— 400 MHz CPU — 20-GB internal boot disk — DDS4 external tape drive on all models — autosensing power supply on all models

Issue 3.3 February 2003 29

Page 30

Installation

Physical labeling

Near the left-front corner of the computer, there is a label that has the seria l number and other markings from the Sun factory. The models are marked as such:

● Series 1 – No special marking, just a serial number

● Series 2 – PGX24, plus the serial number

● Series 3 – Series 3, plus the serial number

● Series 3, Model 400 – BCD, Series 3, plus the serial number

Software check

Once the computer is operational, you can l og in as root and ent er the fol lo wing command to identify the computer model:

prtconf -vp | grep SUNW,3

● Series 1 – model: SUNW,3.11

● Series 2 – model: SUNW,3.15

● Series 3 – model: SUNW,3.19

● Series 3, Model 400 – model: SUNW,3.25

30 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 31

Computer layout

Familiarize yourself with the layout of the computer.

Front Panel

This figure shows the front panel of the Ultra 5. The diskette drive is not available if the optional second internal hard drive has been installed.

Unpacking and inventorying the equipment

System

3.5-inch bracket

unit

Diskette drive or second

internal hard drive

Rear Panel (with SunSwift® card)

This figure shows the r ear p ane l when y ou have a SunSwif t car d, whi ch is usual ly i nst alle d in PCI slot 2. The SunSwift card has one 68-pin SCSI connector and one ethernet RJ45 connector. Other PCI cards may be installed in slots 1 and 3.

(spare)

Power switch

SunSwift

card in

PCI slot 2

CD-ROM

drive

Standby

switch

PCI

slot 3

u5_front.cdr

PCI

slot 1

Power

supply fan

Voltage selector

switch (older models only)

Power cord

receptacle

Audio

connectors

Serial port B

Keyboard

connector

Parallel

printer

connector

Twisted-pair

Serial port A

VGA

connector

Issue 3.3 February 2003 31

ethernet

connector

u5_back_sunswift.cdr

Page 32

Installation

Rear Panel (with UltraSCSI card)

This figure shows the rear panel when you have an UltraSCSI card, which is usually installed in PCI slot 2. The UltraSCSI card has two 68-pin SCSI connectors. Other PCI cards may be installed in slots 1 and 3.

Power

supply fan

Voltage selector

switch (older

models only)

Power switch

Power cord

receptacle

UltraSCSI

card in

PCI slot 2

(left)

Audio

connectors

(left)

(right)

Keyboard connector

Serial port B

Serial port A

PCI

slot 3

VGA

connector

PCI

slot 1

Parallel

printer

connector

Twisted-pair

ethernet

connector

u5_back_uscsi.cdr

32 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 33

Setting up power

To set up the AC power:

WARNING:

WARNING: DO NOT turn the computer on until you have verified that the input voltage

selector switch has been set properly. Incorrect voltages will damage system components.

1. On the back of the computer, between the power cord receptacle and the power switch, locate the voltag e selector switch. Newer models of the Ultra 5 use an autosensing power supply and do not have a voltage selector switch.

Setting up power

Power switch

Voltage selector

switch (older models only)

Power cord

receptacle

u5_power.cdr

2. If your model has a voltage selector switch, set the voltage selector switch to 115 or 230 V AC depending on your installation.

3. Turn off the AC power switch on the back of the computer.

4. Plug the IEC 320 end of the power cord into the AC connector. For installations out side of the Unit ed S t ates and Canada, obtain a power cor d for your

local configuration.

5. Plug the power cord from the computer into an outlet on the UPS. A UPS provides a temporary electrical supply to a computer for several minutes,

depending on the number of components connected to the UPS. For a CMS compute r, a 2KVA minimum UPS is required for all installations. See your UPS documentation to determine the projected amount of back up batte ry time fo r y our model. If the syst em i s without power for longer than the backup time, the system may shut down improperly, and the customer could lose data.

If a UPS is not being used, you must use a grounded outlet on a dedicated 15-amp circuit.

Issue 3.3 February 2003 33

Page 34

Installation

Peripheral connectivity

The following diagram shows how equipment is connected to the Ultra 5 when a SunSwift card is installed. The callouts are described in Parts list

on page 36.

Remote console

Telephone line

to remote

maintenance center

System Console

Mouse

System console

External drives and ethernet switch links

Keyboard

Monitor

Disk drive 1

(optional)

Target 0

Disk drive 2

(optional)

Target 1

Disk drive 3

(optional)

Target 2

Disk drive 4

(optional)

Target 3

Tape drive 1

(required)

Target 4

Tape drive 2

(optional)

Target 5

Modem

Ethernet port for switch

link, R7 and later

(supports up to eight ACDs)

For detailed switch link

connectivity, see CMS Switch Connections, Administration, and Troubleshooting, 585-215-876

Serial port A is

used for single ACD

Sun

Ultra 5

Computer

SunSwift

Parallel

printer

Black Box

RS-449 - RS-232

interface converter

Black Box

RS-449 - RS-232

interface converter

HSI/P

SAI/P

Network

64-port

NTS

NTS patch panel

(16 RS-232 Ports)

NTS patch panel

(16 RS-232 Ports)

An HSI/P card is used

for up to four ACDs. A second HSI/P card

is needed for eight ACDs.

For detailed switch link connectivity, see CMS Switch Connections, Administration, and Troubleshooting, 585-215-876

SAI/P

expander box

(two maximum)

hub

NTS patch panel

(16 RS-232 Ports)

For detailed network hub and NTS connectivity, see CMS Terminals, Printers, and Modems, 585-215-874

16-port

NTS

To terminals,

printers,

modems

NTS patch panel

(16 RS-232 Ports)

X.25 switch links

printers, or modems

8-port

NTS

To terminals,

printers,

modems

To terminals,

8-port

NTS

no parallel

port

To terminals,

printers,

modems

To terminals,

printers,

modems

ultconp_sunswift.cdr

34 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 35

Peripheral connectivity

The following diagram shows how equipment is connected to the Ultra 5 when an UltraSCSI card is installed. The callouts are described in Parts l ist

on page 36.

Remote console

Telephone line

maintenance center

System Console

Mouse

System console

External drives

to remote

Disk drive 1

(optional)

Target 0

Disk drive 2

(optional)

Target 1

Disk drive 3

(optional)

Target 2

Disk drive 4

(optional)

Target 3

Modem

Keyboard

Monitor

Tape drive 1

Tape drive 2

(required)

Target 4

(optional)

Target 5

NOTE: The “Left/Right” designation for the UltraSCSI card is based on the card being in slot 2. If the UltraSCSI card is in slot 1 or 3, connect the disk drives on the right and the tape drives on the left.

Serial port A is

used for single ACD

Sun

Ultra 5

Computer

Ultra SCSI

Left SCSI

Right SCSI

Parallel

printer

Black Box

RS-449 - RS-232

interface converter

Black Box

RS-449 - RS-232

interface converter

HSI/P

SAI/P

64-port

NTS

NTS patch panel

(16 RS-232 Ports)

An HSI/P card is used

for up to four ACDs. A second HSI/P card

is needed for eight ACDs.

For detailed switch link connectivity, see CMS Switch Connections, Administration, and Troubleshooting, 585-215-876

Network

(16 RS-232 Ports)

SAI/P

expander box

(two maximum)

hub

NTS patch panel

For detailed network hub and NTS connectivity, see CMS Terminals, Printers, and Modems, 585-215-874

16-port

NTS

To terminals,

printers,

modems

NTS patch panel

(16 RS-232 Ports)

X.25 switch links

To terminals,

printers, or modems

8-port

NTS

To terminals,

printers,

modems

8-port

NTS

no parallel

port

To terminals,

printers,

modems

NTS patch panel

(16 RS-232 Ports)

To terminals,

printers,

modems

Issue 3.3 February 2003 35

ultconp.cdr

Page 36

Installation

Parts list

The following table lists parts that are required to connect most of the external devices to the Ultra 5 computer. For i nfo rmation about connect ing termi nals , pri nters, and modems to the Ultra 5 computer , see A vaya CMS Terminals, Printers, and Modems, 585-215 -874. For information about switch connections for CMS, see Avaya CMS Switch Connections, Administration, and Troubleshooting, 585-215-876.

Connectivity

diagram

call out

Comcode, or

Description

part of

comcode

N/A

Keyboard cable Mouse with cable

Monitor cable 407938679 SunSwift card (10/100Mbps F/W UltraSCSI PCI Adapter) 408106664 UltraSCSI card (Dual-port PCI Adapter)

68-to-68 pin VHDCI cable (two provided) 407934470 68-to-68 pin SCSI cable and AC power cord 408128288 HSI/P card (up to two may be installed)

Quad cable (one per HSI/P card)

J 407086818 RS-449 cable (10 feet, 3 meters) K 407086826 Category 5 UTP cord (10 feet, 3 meters) L 407086859

CentreCOM

transceiver

M 846373413 DB9-to-RJ45 straight-through modem adapter

N 8469830 39 10-wire modular cable (10 feet, 3 meter s)

O 846362770 RJ45-to-DB25 remote console adapter

P 407633999

Varies

Sportster

Comsphere

33.6 remote console modem

3910 remote console modem

Q 408045326 Parallel printer cable

407925718

1. Sun Microsystems provides maintenance sparing for these parts.

408128247 SAI/P card (up to two may be installed)

N/A

DDS4 4mm tape drive (20/40-GB)

SLR5 QIC tape drive (4/8-GB)

XL/XS/DX 8mm tape drive (7/14-GB)

SAI/P expander box (one per SAI/P card)

2. The comcode fo r t his bun dle c ha nge s regularly and may n ot be ordered for main ten anc e s p ares, so it is not listed in the table. This bundle includes the processor, peripherals, and other equipment.

36 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 37

Connecting the monitor and keyboard

The following figure shows how to connect the monitor and keyboar d to the Ult ra 5.

Key:

A = Keyboard cable B = Mouse and cable C = Monitor/video cable

VGA

connector

Mouse

Keyboard connector

Monitor

Keyboard

u5_console.cdr

To connect the monitor and keyboard:

1. Make sure the computer power switch is set to off.

2. Connect the following components:

● Keyboard (connects to the keyboard connector)

● Mouse (connects to the keyboard)

● Monitor (connects to the VGA connector)

● Power cord (connects to the UPS or wall outlet)

This basic configuration represents the system console terminal.

CAUTION:

CAUTION: Once you have connected the keyboard and power-up the system, do not

disconnect the keyboard while the system is in operation. If the keyboard becomes unplugged, see Keyboard becomes unplugged

on page 183 for

recovery procedures.

Issue 3.3 February 2003 37

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Installation

Connecting the remote console modem

This section describes how to connect the remote consol e modem to the computer. This modem allows personnel at a remote support center to dial in and do maintenance on the computer. The modem is a U.S. Robotics Sportster 33.6 Faxmodem, a Paradyne Comsphere 3910 modem, or a modem provided locally.

The following figure shows remote console modem connectivity.

Key:

M = DB9-RJ45 adapter N = Modular cord O = RJ45-DB25 adapter

Telephone line

to remote

maintenance center

Modem

Serial

port B

u5_remconsole.cdr

To connect the remote console modem:

1. Connect the DB9-to-RJ45 straight-through adapter (M) to serial port B on the back of the Ultra 5.

2. Connect the modular cord (N) to the RJ45 end of the adapter (M).

3. Connect the other end of the modular cord (N) to the RJ45 end of the RJ45-to-DB25 remote console adapter (O).

4. Connect the remote console adapter (O) to the RS-232C port on the modem. The RS-232C port on the Comsphere 3910 is labeled “DTE1.”

5. Connect the telephone line to the jack labeled “LINE” on the Sportster modem, or labeled “DIAL” on the Comsphere 3910 modem.

6. Connect the power cable to the modem and plug into a socket.

Do not turn the power on yet. Instructions for powering on the modem are given in Setting

the remote console modem options on page 50.

38 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 39

Connecting to external interfaces

Note:

A variety of external I/O components and interfaces may be required depending on the configuration chosen by the customer. This section describes some of the most likely configurations.

Refer to the following subsections as appropriate for your installation:

● Connecting the switch link on page 3 9

● Connecting the serial port expand er box on page 40

● Connecting external SCSI devices on page 41

Procedures for connecting a network hub unit and an NTS are found in Avaya CMS Terminals, Printers, and Modems, 585-215-874.

Connecting the switch link

Connecting to external interfaces

There are two ways to connect the CMS computer to a switch:

● using TCP/IP over a local area network (LAN)

● using X.25 protocol over a hard-wired or switched link

Note: Some CMS loads do not support the X.25 protocol. Contact the National

Customer Care Center or consult with your product distributor or representative to veri fy if the X.25 protocol is supported on your CMS system.

One CMS computer can collect data from up to eight different switches. To the CMS computer, each switch represents one ACD. Depending on the release of the switch and the release of the CMS software, you can have all switches co nnected using TCP/IP, all switches connected using X.25 protocol, or some combination of the two protocols.

For detailed informati on about how to connect and administer the switch link, see Avaya CMS Switch Connections, Administration, and Troubleshooting, 585-215-876.

Issue 3.3 February 2003 39

Page 40

Installation

Connecting the serial port expander box

To connect serial devices to the Ultra 5, you can use a Serial Asynchronous Interface/PCI (SAI/P) expander box. The SAI/P car d is us ed to connect t ermi nals, pr inter s, and modems to the computer. Each SAI/P card is shipped with an expander box that attaches to the SAI/P card and breaks out eight RS232 serial ports (see the figure below). There can be up to two SAI/P cards and expander boxes on each Ultra 5.

SAI/P card

SAI/P expander

box

u5_saip_box.cdr

40 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 41

Connecting external SCSI devices

This section describes how to connect the SCSI devices (tape drives and disk drives) to the Ultra 5 computer. SCSI devices connect to eithe r the SunSwi ft card or to the Dual-Channel UltraSCSI card.

SunSwift connections

The following figure shows how to connect UniPack SCSI disk drives and tape drives to a SunSwift card. A 68-to-68-pin SCSI cable connects from the SunSwift PCI card on the back of the computer to the IN connector on the back of the SCSI device that is clo sest to the computer. If you have more than one SunSwift card, connect the drives to the card in the lowest slot number. A 68-to-68 pin SCSI cable connects from the OUT connector of that device to the IN connector of the next device. Continue this process until all assigned devices are connected in the SCSI chain.

Stack of three

external SCSI devices

68-to-68 pin SCSI cable

Connecting to external interfaces

scsi_sunswift.cdr

Target

address

switch

OUT

Back panel of Ultra 5

SunSwift card

in PCI slot 2

68-to-68 pin SCSI cable

When connecting SCSI devices, the last device in the chain MUST be terminat ed, either via an auto-terminated device or with a manual terminat or.

When using an auto-terminated SCSI device, you do not need to connect a SCSI terminator to the OUT connector of t he last SCSI de vic e in t he chain. To verify that the las t device is auto-terminated, check the LEDs labeled Auto Term High and Auto Term Low on the back panel of the device. In a CMS configurati on, both LEDs are lit on the last device in the SCSI chain. If a device in the SCSI chain is not the last device, neither termina tion LED is lit.

When using a manually-terminated device, you must connec t a SCSI termi nator to the OUT connector of the last SCSI device in the chain. When you connect the SCSI terminator to the OUT connector, the LED on the terminator is lit.

Issue 3.3 February 2003 41

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Installation

The following figure shows the SCSI cabling schemes that are poss ibl e with a SunSwift card that is installed in an Ultra 5 computer.

SCSI

Connector

scsicble_swift.cdr

UniPack Disk

Drive 1

(optional)

68-68 68-68

UniPack Disk

Drive 2

(optional)

WW W

68-68

UniPack Disk

Drive 3

(optional)

UniPack Disk

Drive 4

(optional)

68-68

SCSI devices are addressed as shown in the following table.

Device Address

Disk drive 1 0 Disk drive 2 1 Disk drive 3 2

Disk drive 4 3 Tape drive 1 4 Tape drive 2 5

UniPack

Tape Drive 1

(required)

68-68

W = 68-68 pin SCSI cable A = Auto-terminated

68-68

UniPack

Tape Drive 2

(optional)

Important:

Important: Do not use a target address

greater than 5.

The addresses are set using the target addr ess switches on the back of each SCSI device. Before setting the target address, make sure that the power is off on the SCSI devices.

Press this side to decrease

the address number.

Press this side to increase

the address number.

scsiidsw.cdr

42 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 43

UltraSCSI connections

The following figure shows how to connect UniPack SCSI disk drives and ta pe drives to an UltraSCSI card. A 68-to-68-pin VHDCI SCSI cable connects from the UltraSCSI PCI card on the back of the computer to the IN connector on the back of the SCSI device that is closest to the computer. A 68-to-68 pin SCSI cable connects from the OUT connector of that device to the IN connector of the next device. Continue this process until all assigned devices are connected in the SCSI chain.

Stack of three

external SCSI devices

68-to-68 pin SCSI cable

Connecting to external interfaces

scsiuni.cdr

Target

address

switch

OUT

68-to-68 pin VHDCI cable

Back panel of Ultra 5

(right)

(left)

Dual-channel

UltraSCSI card in PCI slot 2

When connecting SCSI devices, the last device in the chain MUST be terminat ed, either via an auto-terminated device or with a manual terminat or.

Issue 3.3 February 2003 43

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Installation

Note:

The following figure shows the SCSI cabling schemes that are poss ible with an UltraSCSI card that is installed i n slot 2 of an Ultr a 5 computer.

UniPack Disk

Drive 4

(optional)

W A

68-68

scsicble.cdr

68-68

UniPack Disk

Drive 3

(optional)

V = 68-68 pin VHDCI cable W = 68-68 pin SCSI cable A = Auto-terminated

Left SCSI

Connector

68-68

Right SCSI

Connector

68-68

Note: The “Left/Right” designations shown above are based on the UltraSCSI card

Drive 1

(optional)

UniPack

Tape Drive 1

(required)

W W

68-68

UniPack Disk

Drive 2

(optional)

68-68

UniPack

Tape Drive 2

(optional)

being installed in slot 2. If the UltraSCSI car d is in stalled in slots 1 or 3, connect the disk drives to the right connector and the tape drives to the left connector.

44 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 45

Connecting to external interfaces

SCSI devices are addressed as shown in the following table.

Device Address

Disk drive 1 0 Disk drive 2 1 Disk drive 3 2

Disk drive 4 3 Tape drive 1 4 Tape drive 2 5

Important:

Important: Do not use a target address

greater than 5.

These addresses are set using the target addr ess switches on the back of each SCSI device. Before setting the target address, make sure that the power is off on the SCSI devices.

Press this side to decrease

the address number.

Press this side to increase

the address number.

scsiidsw.cdr

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Installation

Note:

Turning the system on and verifying POST

Once you assemble the system, including the external devi ces that are shipped with your system, turn the system on and verify POST (Power On Self Test).

To turn the system on and verify POST:

1. Plug the power cord of the UPS into an AC outlet.

2. Turn on the power to the UPS.

3. Turn on all external SCSI devices star ting with the dev ice farthest from the syst em and working toward the system.

4. Turn on the system monitor .

5. Turn on the system.

Note: The POST diagnostics will occur each time you turn on the system. The

POST tests the basic system components. This may take several minutes

6. While the system is booting up, press Stop+A simultaneously to put the system in the monitor mode.

The ok prompt is displayed.

7. Enter the following commands:

setenv auto-boot? false

reset-all

The system resets to the ok prompt.

46 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 47

Turning the system on and verifying POST

Note:

8. Enter:

probe-ide

This verifies that the system sees all enhanced integrated drive electronics (EIDE) devices. A message similar to the following is displayed:

Device 0 ( Primary Master )

ATA Model: STxxxxxx

Device 1 ( Primary Slave ) Not Present (or) ATA Model: STxxxxxx

Device 2 ( Secondary Master ) Removable ATAPI Model: CRD-xxxxx

Device 3 ( Secondary Slave ) Not Present (or) Removable ATAPI Model: xxxx

In this example, the devices listed are as foll ows:

● Device 0 is the primary internal hard drive.

● Device 1 is the optional second internal hard dri ve, if present.

● Device 2 is the CD-ROM drive.

● Device 3 is the floppy drive, if present.

Note: The actual devices listed depends on the devices installed on the EIDE bus.

9. Enter:

reset-all

The system resets to the ok prompt.

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Installation

Note:

10. Enter:

probe-scsi-all

This verifies that the system sees all external SCSI devices. A message similar to the following is displayed:

/pci@1f,0/pci@1/pci@1/SUNW,isptwo@4 Target 0

Unit 0 Disk QUANTUM VK4550J SUN4.2G8610

Target 4

Unit 0 Removeable Tape HP C5683A C911

In this example, the devices listed are as follows:

● Target 0 is an external 4.2-GB hard drive.

● Target 4 is an external DDS4 tape drive.

Note: The actual devices listed depends on the devices installed on the SCSI bus.

11. When you have verified that the system recognizes all of its devices, enter the following commands:

CAUTION:

CAUTION: If you fail to enter these commands, any reboots that you do in the future will

stop at the boot prompt instead of proceeding through the normal boot-up process.

setenv auto-boot? true

boot -r

The system reboots.

48 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 49

Identifying installed PCI cards

If there are proble ms wi th th e PCI cards, do the f ollowi ng to t roublesho ot the pr oble m. If al l PCI cards are operational, you can skip this section.

At the command prompt, enter:

/usr/platform/‘uname -m‘/sbin/prtdiag -v | pg

In the section called IO Cards, there is a listing of the PCI cards. The following are examples of some of the entries you may see. The display you see depends on your specific configuration.

. .

========================= IO Cards =========================

Bus# Freq Brd Type MHz Slot Name Model

--- ---- ---- ---- -------------------------------- --------------------- 0 PCI-1 33 1 ebus 0 PCI-1 33 1 network-SUNW,hme 0 PCI-1 33 2 SUNW,m64B ATY,GT-B 0 PCI-1 33 3 ide-pci1095,646 0 PCI-2 33 1 pci114f,1c-pci114f,1c 0 PCI-2 33 2 pci-pci1011,24

0 PCI-2 33 3 pci1214,334-pci1214,334

. .

In this example:

● Slot 1 is an SAI/P card

● Slot 2 is a SunSwift card

● Slot 3 is an HSI/P card

Issue 3.3 February 2003 49

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Installation

Setting the remote console modem options

The computer supports the U.S. Robotics Sportster 33.6 Faxmodem and the Paradyne Comsphere 3910 modem for remote console access. The options for any other modems must be set based on local instructions.

For instructions for co nnecting the modem, see Con necting the remote console modem page 38.

Sportster 33.6 faxmodem

The Sportster 33.6 faxmodems are optioned at the factory. Use this procedure only if the modem has lost the factory option settings.

To set the options for the Sportster 33.6 faxmodem:

1. Set DIP switches 1, 3, 7, and 8 on the back panel of the Sportster modem to the down (ON) position, and switches 2, 4, 5, and 6 to the up (OFF) position.

2. Turn on the remote console modem.

3. At the system console, log in as root.

4. Enter:

/cms/install/bin/abcadm -r ttyb

The following message is displayed:

ttyb is currently set to be incoming

Are you sure you want to change it? [y,n,?]

5. Enter:

50 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

The following message is displayed:

ttyb administration removed

The port monitor turns off.

Page 51

Setting the remote console modem options

Note:

6. Enter the following command:

cu -s 9600 -b 8 -l cua/b

The following message is displayed:

Connected

7. Enter the following commands:

at&f1 (loads the factory default configuration into active memory) at&w0 (writes the current configuration to NVRAM template Y0)

Note: Use numerical ones and zeros when entering the options.

8. After you enter the options, disconnect from the modem by entering a tilde and a period (~.).

9. Set DIP switches 4 and 8 on the back panel of the Sportster modem to the down (ON) position. Set all other DIP switches to the up (OFF) posi tion.

10. Reset the modem by turning the power off and back on.

11. Enter:

/cms/install/bin/abcadm -i -b 9600 ttya

The Terminal Ready (TR) LED lights on the modem and the following message is displayed:

ttya set to incoming port 9600 baud

12. If the TR LED is not lit, enter:

ps -ef | grep sac

A message similar to the following should be displayed:

root 377 1 0 14:39:30 ? 0:00 /usr/lib/saf/sac -t 300 root 9723 9666 0 09:16:26 pts/9 0:00 grep sac

Additional references – For additional information, see the U.S. Robotics Sportster Modems Users Guide.

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Installation

Paradyne Comsphere 3910 modem

The Paradyne Comsphere 3910 modem is used for many locations outside of the United States. These modems are not opti oned at the factory.

Recommended options

The recommended options for the Comsphere 3910 modem include selecting the factory-preset defaults for “UNIX_Dial” with the following two changes:

● Asynchronous DTE Rate is changed to 9600

● Dial Line Rate is changed to 9600 (V32b)

Option buttons

The seven buttons that are used to set the modem options include:

● Single Up Arrow. Move up one level in the menu tree

● Double Up Arrow. Move to the top-level menu

● Left Arrow. Move to the previous choice for the current level in the menu tree

● Right Arrow. Move to subsequent choice for the current level in the menu tree

● Function 1 (F1). Select the choice, if any, that is currently displayed above F1

● Function 2 (F2). Select the choice, if any, that is currently displayed above F2

● Function 3 (F3). Select the choice, if any, that is currently displayed above F3

ingle Up

Arrow

Double Up

Arrow

Right

Arrow

Left

Arrow

Function keys

52 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

3910.cdr

Page 53

Setting the options

To set the options on the Comsphere 3910, use the following procedures.

Configuring Factory/Async_Dial

1. Press F2 to select “Configure.” “Ld EditArea frm” is displayed.

2. Press the Right Arrow four times. “Factory” is displayed.

3. Press F1 to select “Factory.” “Ld Fact Preset:” is displayed.

4. Press Right Arrow four times.

5. Press F1 to select “UNIX_Dial.”

6. Press F3 to select “Save.” “Sav EditArea to” is displayed.

Setting the remote console modem options

7. Press F1 to save to “Active(Saved).” Since you are changing the active area to a new set of options (th at is,

“Factory/Async_Dial”), the modem aut omatically performs another Power-On-Self-Test (POST). Since the new options match the way the modem is connected, the ALRM LED does not turn red. “Idle: 19.2” and “Status Configure” are displayed. To return to the top-level menu, press the Double Up Arrow.

Setting the data rate

1. Press F2 to select “Configure.” “Ld EditArea frm” is displayed.

2. Press the Right Arrow once. “Active(Saved)” is displayed.

3. Press F1. “Choose Function” is displayed.

4. Press F1 to select “Edit.” “Edit StrapGroup” is displayed.

5. Press F1 to select “DTE_Interface.” “Async/Sync Mode” is displayed.

6. Press F1 to select “Nxt.” “Async DTE Rate” is displa ye d .

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Installation

7. Press the Right Arrow five times to display “9600.”

8. Press F2 to select “9600.”

Setting the handshake options

1. Press F1 for “Nxt.” “Asyn #Data Bits (8)” is displayed.

2. Press F1 for “Nxt.” “Asyn Parity Bit (None)” is displayed.

3. Press F1 for “Nxt.” “Asyn #Stop Bits (1)” is displayed.

4. Press F1 for “Nxt.” “DTR Action (Ignore)” is displayed.

5. Press F1 for “Nxt.” “DSR Control (Forced_On)” is displayed.

6. Press F1 for “Nxt.” “RTS Action (Ignore)” is displayed.

7. Press F1 for “Nxt.” “CTS Control (WinkWhenDisc)” is displayed.

8. Press F1 for “Nxt.” “RTS/CTS Delay (0 msec)” is displayed.

9. Press F1 for “Nxt.” “LSD Control (WinkWhenDisc)” is displayed.

10. Press F1 for “Nxt.” “CT111_Rate Cntl (Disable)” is displayed.

11. Press F1 for “Nxt.” “DTE_Rate=VF (Disable)” is displayed.

12. Press F1 for “Nxt.” “Extend Main Ch. (Disable)” is displayed.

13. Press F1 for “End .” “Edit StrapGroup” is displayed.

54 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 55

Setting the remote console modem options

Setting the Dial_Line strap group

1. Press the Right Arrow three times to get to the “Dial _Line” strap group. Nothing need s to be changed for CMS in the “DTE_Dialer” or “Line_Dialer” strap groups, so you can skip them.

2. Press F1 to edit the “Dial_Line” strap group. “Dial Line Rate” is displayed .

3. Press the Right Arrow four times for “9600(V32b).”

4. Press F2 to select “9600(V32b).”

5. Press F1 for “Nxt.” “V32bis Automode (Enable)” is displayed.

6. Press F1 for “Nxt.” “V32bis Autorate (Enable)” is displayed.

7. Press F1 for “Nxt.” “Dial Tx Level (Permissv (-9))” is d isplayed.

8. Press F1 for “Nxt.” “V22b Guard Tone (Disable)” is displayed.

9. Press F1 for “Nxt.” “V32bis Train (Long)” is displayed.

10. Press F1 for “End .” “Edit StrapGroup” is displayed. The other strap groups (“V42/MNP/Buffer,” “Test,”

“Misc,” and “Security”) are not changed for CMS.

Saving your settings

1. Press the Single Up Arrow to display “Choose Function” and “Edit Save.”

2. Press F3 to select “Save.” “Save EditArea to” is displayed.

3. Press F1 to select “Active(Saved).” “Command Complete” is displayed.

4. Press the Single Up Arrow again to display “Save EditArea to.”

5. Press the Right Arrow once to select “Customer 1.”

6. Press F1 to save to “Customer 1.” “Command Complete” is displayed.

Issue 3.3 February 2003 55

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Installation

7. Press the Double Up Arrow. “Idle: 9600” and “Status Configure” are displayed. If the modem is powered off, it

should return to this state when it is powered on.

8. To check the status of the Comsphere 3910 modem, use the “Status” choice in the top level menu, or use the Right and Left Arrow butt ons to view other top-level menu choices.

56 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 57

Turning the system over for provisioning

After completing the physical installation of the system, the installation continues with software provisioning . This is often done with the support of the Avaya CMS Provisioning group. Provisioning the system consists of the following:

● Setting up CMS

● Authorizing features

● Adding logins and passwords

● Testing the software

To continue with provisioning, see the chapter “T urning th e system over to the customer” in the software insta llat ion, maintenance, and tr oubleshoot in g document appropr iate for your version of CMS.

Issue 3.3 February 2003 57

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Installation

58 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 59

Maintenance

Overview

This chapter describes the following maintenance procedures:

● Computer layout on page 60

● ESD precautions on page 63

● Maintaining PCI cards on page 64

● Maintaining disk drives on page 83

● Replacing the CD-ROM drive on page 130

● Maintaining tape drives on page 135

● Adding memory and replacing the CPU on page 147

Issue 3.3 February 2003 59

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Maintenance

Computer layout

Familiarize yourself with the layout of the Ultra 5.

Front Panel

This figure shows the front panel of the Ultra 5. The diskette drive is not available if the optional second internal hard drive has been installed.

System

unit

3.5-inch bracket (spare)

Diskette drive or second

internal hard drive

CD-ROM

drive

Standby

switch

u5_front.cdr

60 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 61

Rear Panel (with SunSwift c a rd)

Computer layout

Power

supply fan

Voltage selector

switch (older models only)

Power switch

Power cord

receptacle

SunSwift

card in

PCI slot 2

Audio

connectors

Serial

port B

Keyboard connector

Serial port A

PCI

slot 3

VGA

connector

PCI

slot 1

Parallel

printer

connector

Twisted-pair

ethernet

connector

u5_back_sunswift.cdr

Issue 3.3 February 2003 61

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Maintenance

Rear Panel (with UltraSCSI card)

Power

supply fan

Voltage selector

switch (older models only)

Power switch

Power cord

receptacle

UltraSCSI

card in

PCI slot 2

(left)

Audio

connectors

(left)

(right)

Keyboard connector

Serial port B

Serial port A

PCI

slot 3

VGA

connector

PCI

slot 1

Parallel

printer

connector

Twisted-pair

ethernet

connector

u5_back_uscsi.cdr

62 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 63

ESD precautions

Before you work on components inside the Ultra 5 computer:

1. Make sure that the computer is plugged in to AC power.

2. Make sure that the power is off.

3. Attach the Electro-Static Discharge (ESD) wrist strap to the chassi s frame and to your wrist. See the following figure.

ESD precautions

PCI slot 2

screws

4. Unplug the AC power cord.

u5_wriststrap.cdr

Issue 3.3 February 2003 63

Page 64

Maintenance

Maintaining PCI cards

Overview

Procedures in this section include the following:

● Identifying free card slots

● PCI card configuration on page 65

● Installing or remov ing PCI cards on page 66

● Replacing an UltraSCSI card with a SunSwift card on page 68

● SAI/P cards o n pag e 7 1

● Installing HSI/P cards on page 77

Required references

You need access to the following documents to do procedures in this section:

● Avaya CMS R3V11 Software Installation, Maintenance, and Troubleshooting,

585-215-115

● Avaya CMS R3V9 Software Installation, Maintenance, and Troubleshooting,

585-215-956

● Avaya CMS R3V8 Software Installation, Maintenance, and Troubleshooting,

585-210-941

● Avaya CMS Software Installation and Setup (R3V5 and R3V6), 585-215-866

● Avaya CMS Switch Connections, Administration, and Troubleshooting, 585-215-876

● Sun Ultra 5 Service Manual

Identifying free card slots

There are three PCI slots on the back of the Ultra 5 computer. Empty slots are covered by filler panels. Every computer will have eit her a SunSwift SCSI/Ethernet or UltraSCSI card installed in Slot 2.

64 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 65

PCI card configuration

Note:

Depending on your configuration, the PCI cards will be installed in the slots shown below.

Card PCI Slot Comments

Maintaining PCI cards

SunSwift or

PCI 2, 1, or 3

UltraSCSI

HSI/P PCI 1 or

PCI 3

SAI/P PCI 1 or

PCI 3

Required. A SunSwift card is installed in every computer to provide a dedicated ethernet connection to the switch, and a SCSI interface to external tape and disk drives. Additional SunSwift cards can be installed in the other slots.

Optional. HSI/P cards are not required when using ethernet for switch link connectivity. Use PCI 1 for the first card, which supports four ACDs. Use PCI 1 and 3 for two cards, which support eight ACDs.

Note: Some CMS loads do not support

the X.25 protocol. Contact th e National Customer Care Center or consult with your product distributor or representative to verify if the X.25 protocol is supported on your CMS system.

Optional. SAI/P cards provide serial port connectivity for printers and ter m inals. Use PCI 1 for the first card, which supports eight serial devices. Use PCI 1 and 3 for two cards, which supports 16 serial ports.

Token Ring PCI 3 Optional. Installa tion and setup of this card is

done by Professional Services in the United States, or by special arrangement outside of the United States.

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Note:

Installing or removing PCI cards

Use the following general instructions when installing, moving, and removing PCI cards. Other sections in this chapter describe specific PCI card maintenance instructions. Use those instructions as appropriate.

Note: If you plan to install an optional second internal hard drive, inst all it before

you install any PCI cards.

To install or remove a card:

1. For a system currently in operation, verify that you have a recen t CMSADM file system backup before you change card configurations.

2. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

3. Turn off the system.

4. Turn off the system monitor.

5. Turn off all external SCSI devices starting with the device closest to the system and working toward the farthest device.

WARNING:

WARNING: You must wear an ESD wrist strap when installing or removing hardware

components to prevent electrical discharge that can damage the system.

6. Remove the cover of the Ultra 5.

7. Disconnect the AC power cord.

8. Select an unused slot to add a card, or select what card you are removing.

66 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 67

9. Add or remove the card as shown in the following figure.

PC riser

board

PCI slot 2

PCI slot 3

PCI slot 1

u5_pcicard.cdr

10. Remove the ESD wrist strap.

Maintaining PCI cards

PCI card

Screw

11. Reattach the cover.

12. Reconnect the AC power cord.

13. Turn on all external SCSI devices starting wit h the device farthest fr om the system and working toward the system.

14. Turn on the system monitor.

15. Turn on the system.

16. Press Stop+A simultaneously after the console banner is displayed, but before the system starts boot ing.

17. Enter:

boot -r

This reboots the system so that it recognizes the new configuration.

18. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details.

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Replacing an UltraSCSI card with a SunSwift card

This section describes how to replace an UltraSCSI card with a SunSwift card. This is done when the customer wants to add a second ethernet port.

Prerequisites

● Obtain a SunSwift PCI card.

● Obtain one or two 68-to-68 pin SCSI cables (comcode 407934470, part

number 595-4851-xx).

● Do a CMSADM backup.

● Turn off CMS before beginning this procedure.

Procedure

To replace an UltraSCSI card with a SunSwift card:

1. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

2. Turn off the system.

3. Turn off the system monitor.

4. Turn off all external SCSI devices starting with the device that is closest to the system and working toward the farthest device.

WARNING:

WARNING: You must wear an ESD wrist strap when installing or removing hardware

components to prevent electrical discharge that can damage the system.

5. Disconnect each 68-to-68 pin VHDCI cable from the UltraSCSI card and from the first external device in each existing SCSI chain. There may be one chain of disk drives and one chain of tape drives.

6. Remove the cover of the Ultra 5.

7. Disconnect the AC power cord.

68 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

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8. Remove the UltraSCSI card. It should be located in PCI slot 2.

PC riser

board

PCI slot 2

PCI slot 3

PCI slot 1

u5_pcicard.cdr

Maintaining PCI cards

PCI card

Screw

SCSI

Connector

scsicble_swift.cdr

9. Install the SunSwift card in PCI slot 2 (or wherever the UltraSCSI card was installed).

10. Reconfigure the SCSI devices in the order shown in the following figure.

UniPack Disk

Drive 1

(optional)

68-68 68-68

UniPack Disk

Drive 2

(optional)

WW W

68-68

UniPack Disk

Drive 3

(optional)

UniPack Disk

Drive 4

(optional)

68-68

UniPack

Tape Drive 1

(required)

W = 68-68 pin SCSI cable A = Auto-terminated

68-68

UniPack

Tape Drive 2

(optional)

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Maintenance

SCSI devices are addressed as shown in the table below. These addresses are set using the Target Address Switches on the back of each SCSI device.

Device Address

Disk Drive 1 0 Disk Drive 2 1 Disk Drive 3 2

Disk Drive 4 3 Tape Drive 1 4 Tape Drive 2 5

Important:

Important: Do not use a target address

greater than 5.

11. Remove the ESD wrist strap.

12. Reattach the cover.

13. Reconnect the AC power cord.

14. Turn on all external SCSI devices start ing with the device that is farthest from the system and working toward the system.

15. Turn on the system monitor .

16. Turn on the system.

17. Press Stop+A simultaneously after the console banner is displayed, but before the system starts booting.

18. Enter:

boot -r

This reboots the system so that it recognizes the new configuration.

19. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details.

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SAI/P cards

The Serial Asynchronous Interface/PCI (SAI/ P) card connects terminals, printers and modems to the computer. The computer can accommodate two SAI/P cards. Each SAI/P card is associated with an external, 8- port expander box.

Identifying device entry names for ports on an SAI/P card

When the SAI/P card driver is installed, device entries are created to access the physical ports on the expander box. The device name that is cre ated is /dev/term/N, where N represents SAI/P slot and expander box port entries. For example, when two SAI/P cards are installed, the card in the lowest numbered slot is associated with physical ports a000-a007, while ports for the second card are denoted by b000-b007.

To display the port designations for each SAI/P card, use the /cms/toolsbin/display_ports command. A response similar to the following is displayed:

Maintaining PCI cards

/dev/term devices:a000 a001 a002 a003 a004 a005 a006 a007 #

Adding, moving, or removing an SAI/P card

This section describes how to add, remove or move an SAI/P card.

Adding an SAI/P card – To add an SAI/P card:

1. Identify the existing SAI/P cards installed in the system.

2. Verify that you have a recent CMSADM file system backup before you change card configurations.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Turn off the system.

5. Turn off the system monitor.

6. Turn off all external SCSI devices starting with the device that is closest to the system and working toward the farthest device.

7. Decide where you will install the new SAI/P car d. Insert the SAI/P car d i nto t he Ultr a 5. See Installing or removing

8. Connect the expander box to the new SAI/P card.

PCI cards on page 66 for more information.

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9. Turn on all external SCSI devices start ing with the device that is farthest from the system and working toward the system.

10. Turn on the system monitor .

11. Turn on the system.

12. Press Stop+A simultaneously after the console banner is displayed, but before the system starts booting.

13. Enter:

boot -r

This reboots the system so that it recognizes the new configuration.

14. Enter the following commands:

sacadm -l

pmadm -l

These commands display existing administr ation information. Record this information for later use.

15. Enter:

pmadm -r -p ttysaipslot -r ttyportdesignator

This removes port administration for all SAI/P cards, where slot indicates slot a or slot b, and portdesignator is the full SAI/P port designation (a000, a001, and so on).

16. Remove the SAI/P software drivers. Refer to Removing SAI/P drivers and utilities

page 75.

17. Install the SAI/P software driver. See your CMS software inst allation, maintenance, and troubleshooting document for detai ls.

18. Administer all SAI/P ports cards.

19. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details.

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Maintaining PCI cards

Moving an SAI/P card – When moving SAI/P cards, remember to preserve the original sequence of the cards. To do this, you many need to move more than one card. See

Identifying device entry names for ports on an SAI/P card

on page 71 to determine the

ordering sequence. To move an SAI/P card to a different PCI slot location.

1. Verify that you have a recent CMSADM file system backup before you change card configurations.

2. Remove the SAI/P software drivers. Refer to Removing SAI/P drivers and utilities page 75.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Turn off the system.

5. Turn off the system monitor.

6. Turn off all external SCSI devices starting with the device that is closest to the system and working toward the farthest device.

7. Remove the SAI/P card from the PCI slot.

8. Install the SAI/P card into a different PCI slot. See Installing or removing

PCI cards on

page 66 for more information.

CAUTION:

CAUTION: Remember to preserve the original ordering sequence of the SAI/P cards.

9. Turn on all external SCSI devices starting with the device that is farthest from the system and working toward the system.

10. Turn on the system monitor.

11. Turn on the system.

12. Press Stop+A simultaneously after the console banner is displayed, but before the system starts boot ing.

13. Enter:

boot -r

This reboots the system so that it recognizes the new configuration.

14. Install the SAI/P software driver. See your CMS software inst allation, maintenance, and troubleshooting document for detai ls.

15. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details.

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Removing an SAI/P card – To remove an SAI/P card:

1. Verify that you have a recent CMSADM file system backup before you change card configurations.

2. Enter the following commands:

sacadm -l

pmadm -l

These commands display existing administr ation information. Record this information for later use.

3. Enter:

pmadm -r -p ttysaipslot -r ttyportdesignator

This removes port administration for all SAI/P cards, where slot indicates slot a or slot b, and portdesignator is the full SAI/P port designation (a000, a001, and so on).

4. Remove the SAI/P software drivers. Refer to Removing SAI/P drivers and utilit ies

page 75.

5. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

6. Turn off the system.

7. Turn off the system monitor.

8. Turn off all external SCSI devices starting with the device that is closest to the system and working toward the farthest device.

9. Remove the SAI/P card from the system. See Installing or removing

PCI cards on

page 66 for more information.

10. Turn on all external SCSI devices start ing with the device that is farthest from the system and working toward the system.

11. Turn on the system monitor.

12. Turn on the system.

13. Press Stop+A simultaneously after the console banner is displayed, but before the system starts booting.

14. Enter:

boot -r

This reboots the system so that it recognizes the new configuration.

15. Readminister all terminals, modems, and printers connected to the SAI/P expander box.

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16. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details.

Removing SAI/P drivers and utilities

To remove the SAI/P software drivers and utilities:

1. Enter:

pkgrm SUNWsaip

This removes the SAI/P software drivers. The following message is displayed:

# The following package is currently installed:

SUNWsaip Serial Asynchronous Interface Driver (PCI)

(sparc) X.0.0

Do you want to remove this package?

2. Enter: y

Maintaining PCI cards

This starts the removal of the SAI/P software driver. The following message is displayed:

## Removing installed package instance <SUNWsaip>

This package contains scripts which will be executed with super-user permission during the process of removing this package.

Do you want to continue with the removal of this package [y,n,q,?]

3. Enter: y The following message is displayed:

## Verifying package dependencies. ## Processing package information. ## Executing preremove script.

If the removal is successful, the foll owing message is displayed:

Removal of <SUNWsaip> was successful. #

If removal is not successful, escal ate through the normal channels.

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4. Enter:

pkgrm SUNWsaipu

This removes the SAI/P software utili ti e s. The following message is displayed:

# The following package is currently installed:

SUNWsaipu Serial Asynchronous Interface Utilities (PCI)

(sparc) X.0.0

Do you want to remove this package?

5. Enter: y This starts the removal of the SAI/P software utilities. The following message is

displayed:

## Removing installed package instance <SUNWsaipu>

This package contains scripts which will be executed with super-user permission during the process of removing this package.

Do you want to continue with the removal of this package [y,n,q,?]

6. Enter: y The following message is displayed:

## Verifying package dependencies. ## Processing package information. ## Executing preremove script.

If the removal is successful, the foll owing message is displayed:

Removal of <SUNWsaipu> was successful. #

If removal is not successful, escal ate through the normal channels.

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Installing HSI/P cards

Note:

An HSI/P card supports X.25 switch links. For ei ght ACDS, two HSI/P cards and quad cables are needed. If the system uses TCP/IP signaling for all ACDs, HSI/P cards are not needed.

Note: Some CMS loads do not support the X.25 protocol. Contact the National

Customer Care Center or consult with your product distributor or representative to veri fy if the X.25 protocol is supported on your CMS system.

Installing HSI/P cards contains the following procedures:

● Replacing an HSI/P card on page 78

● Installing the first HSI/P card or a pair of HSI/P cards on page 78

● Installing HSI/P sof tware and patches on page 79

● Setting up the switch link for each ACD on page 80

Maintaining PCI cards

● Adding a second HSI/P card on page 81

If you are replacing a defective HSI/P card, see Replacing an HSI/P card

on page 78. If this is the initial installation of one or two HSI/P cards, start with Installing the firs t HSI/P

card or a pair of HSI/ P cards. If a second HSI/P card is being added to a sys tem alrea dy i n

operation, see A

dding a second HSI/P card on page 81.

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Replacing an HSI/P card

To replace an HSI/P card:

1. Log in to the system as root.

2. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

3. Press and hold the front panel power switch for 5 seconds to power off the system.

4. Turn off the system monitor.

5. Turn off all external SCSI devices, starting with the device that is closest to the system and working toward the farthest device.

6. Disconnect the HSI/P quad cable connected to the card.

7. Remove and replace the defective HSI/P card. See Installing or removing page 66 for detailed instructions.

8. Reattach the HSI/P quad cable.

9. Turn on all external SCSI devices, starting with the device that is farthest from the system and working toward the system.

10. Turn on the system monitor .

11. Turn on the system.

Installing the first HSI/P card or a pair of HSI/P cards

To install the first HSI/P card or a pair of HSI/P cards:

1. Verify that you have a recent CMSADM file system backup before you change card configurations.

2. Log in to the system as root.

3. Enter:

/usr/sbin/shutdown -y -i0 -g0

This shuts down the system.

4. Turn off the system.

PCI cards on

5. Turn off the system monitor.

6. Turn off all external SCSI devices starting with the device that is closest to the system and working toward the farthest device.

7. Install the HSI/P cards. See Installing or removing information.

78 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

PCI cards on page 66 for more

Page 79

Maintaining PCI cards

Note:

8. Attach the HSI/P quad cables, and connect the switch links to the quad cables by following the instruction s described in A vaya CMS Switch Connections, Administr ation, and Troubleshooting, 585-215-876.

Note: Do not use serial port “A” to connect switch links when an HSI/P card is

installed. Serial port “A” is used only for single ACD installations. In a multiple ACD arrangement, all switch links must be connected to an HSI/P quad cable, to an ether net port using TCP/ IP, or a combi nation of HSI/P and TCP/IP connections.

9. Turn on all external SCSI devices, starting with the devi ce that is farthest from the system and working toward the system.

10. Turn on the system monitor.

11. Turn on the system.

12. Press Stop+A simultaneously after the console banner is displayed, but before the system starts boot ing.

The ok prompt is displayed.

13. Enter:

boot -r

This reboots the system so that it recognizes the new HSI/P cards.

Note: Sometimes the system fails to recognize a newly installed HSI card. If this

happens, the command show-devs does not show the HSI card and /var/adm/messages fails to recognize the card upon bootup. See th e troubleshooting chapter of Av aya CMS Switch Connections, Administrati on, and Troubleshooting, 585-215-876, for information about troubleshooting HSI/P cards.

14. When the system comes back up, log in as root.

15. Continue with Installing HSI/P software and pa tches

Installing HSI/P software and patches

Using the procedures in the CMS software installation, maintenance, and troubl eshooting document:

● Install the HSI/P softwar e

● Reinstall the Solaris patches

After install ing the software and patches, conti nue with S

ACD on page 80.

on page 79.

etting up the switch link for each

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Maintenance

Setting up the switch link for each ACD

To change the switch link administration for each ACD:

1. Enter:

cmssvc

The CMS Services menu is displayed.

2. Select the run_cms option.

3. Turn off CMS.

4. Enter:

cmssvc

The CMS Services menu is displayed.

5. Select the swsetup option.

6. Select the ACD that you want to set up.

7. Accept the existing defaults for the following:

● Switch name

● Switch model (release)

● Vectoring

● Expert agent

● Central office disconnect supervision

● Local port

● Remote port

8. Select “X.25” and a specific link number when prompted for the link information.

9. Repeat Step 4 through 8 for each ACD that will use the HSI card.

10. Enter:

cmssvc

The CMS Services menu is displayed.

11. Select the run_cms option.

12. Turn on CMS.

13. Test and troubleshoot each switch connection using the procedures in Avaya CMS Switch Connections, Administration, and Troubleshooting, 585-215-876.

14. Perform a CMSADM file system backup to back up the updated system configuration. See your CMS software installation, maintenance, and troubleshooting document for details.

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Adding a second HSI/P card

Note:

Use the following procedures if you are adding a second HSI/P card to a system that is already in operation. Before you do this pro cedure, verify that CMS is installed.

To add a second HSI/P card:

1. Verify that you have a recent CMSADM file system backup before you change card configurations.

2. Log in to the system as root.

3. Enter:

/usr/sbin/shutdown -y -g0 -i0

This shuts down the system.

4. Turn off the system.

5. Turn off the system monitor.

6. Turn off all external SCSI devices starting with the device that is closest to the system and working toward the farthest device.

Maintaining PCI cards

7. Install the second HSI/P card. See Installing or removing

PCI cards on page 66 for

more information.

8. Attach the HSI/P quad cable, and connect the switch links to the quad cable by following the instruction s described in A vaya CMS Switch Connections, Administr ation, and Troubleshooting, 585-215-876.

Note: Do not use serial port “A” to connect switch links when an HSI/P card is

9. Turn on all external SCSI devices starting with the device that is farthest from the system and working toward the system.

10. Turn on the system monitor.

11. Turn on the system.

12. Press Stop+A simultaneously after the console banner is displayed, but before the system starts boot ing.

13. Enter:

boot -r

This reboot the system so that it recognizes the new HSI/P card.

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Maintenance

Note:

Note: Sometimes the system fails to recognize a newly ins talled HSI card. If this

14. When the system comes back up, log in as root.

15. Administer the switch links as shown in S page 80.

etting up the switch link for each ACD on

82 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

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Maintaining disk drives

Overview

Procedures in this section include the fol lowi ng:

● Disk drive compatibility with CMS loads on page 83

● Prerequisites on page 83

● Required references on page 84

● Replacing the primary internal EIDE boot disk drive on page 85

● Adding or replacing the internal EIDE data disk drive on page 93

● Adding or replacing external SCSI disk drives on page 102

● Setting up the disk drives on page 110.

Maintaining disk drives

● Partitioning disk drives on page 111

● Administering data disk drives on page 121

Disk drive compatibility with CMS loads

When a new or replacement disk drive is installed in an older system, the CMS load may not be compatible with t he disk drive if the CMS conf igurat ion f iles have no t b een updated. These configuration files (/olds/disk.conf and /olds/olds-funcs) must be edited or replaced with the correct information. Contact the Avaya technical support organ ization for assistance.

Prerequisites

Do a CMSADM backup, if possible, before you add or replace a disk drive. See your CMS software installation, maintenance, and troubleshooting document for this procedure.

Before you attempt to replace defective data (nonboot) disks, try to print the current setup for all ACDs. This information must be readminist e red after you install replacement disks.

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Required references

The following references are required when doing procedures in this section:

● Avaya CMS R3V11 Software Installation, Maintenance, and Troubleshooting,

585-215-115

● Avaya CMS R3V9 Software Installation, Maintenance, and Troubleshooting,

585-215-956

● Avaya CMS R3V8 Software Installation, Maintenance, and Troubleshooting,

585-210-941

● Avaya CMS Software Installation and Setup (R3V5 and R3V6), 585-215-866

● Sun Ultra 5 Service Manual

84 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

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Maintaining disk drives

Replacing the primary internal EIDE boot disk drive

This procedure describes how to replace the primary internal EIDE boot disk drive. If you are also adding or replacing the secondary data disk drive, use these procedures in concert with Adding or replacing the int ernal EIDE data disk drive have the computer open.

Opening the computer

To open the computer:

1. If you have not already done so, use the following command to shut down the computer:

/usr/sbin/shutdown -y -i0 -g0

2. Turn off the power to the computer.

3. Remove the two screws on the back of the unit that secure the cover to the chassis. See the following figure.

on page 93 while you

Cover

Screws

Cover Tabs

u5_remove_cover.cdr

4. Slide the cover back 1 or 2 inches and lift it up away from the chassis.

5. Place the cover in a convenient location so that it does not interfere with your work.

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Maintenance

6. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist. See the following figure.

PCI slot 2

screws

u5_wriststrap.cdr

7. Disconnect the AC power cord.

Important:

Important: If the computer has a PCI card in slot position 2, you must remove that card

during this procedure t o make it easier to reach t he componen ts . To remove PCI card 2, you must first remove the PCI card 2 screw. On the Series 1 computers, this screw is on the back of the computer . On Series 2 and later computers, this screw is on the top of the frame above the PCI card .

86 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

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Removing the primary internal boot disk drive

To remove the primary internal boot disk drive:

1. Disconnect the EIDE ribbon cable from the motherboard. Remember where the EIDE ribbon cable connects to the motherboard. The following figure shows an EIDE cable when there is only one internal disk drive.

DRIVE

MOTHER BOARD

Maintaining disk drives

orig_ide_cable.cdr

2. If the computer has a secondary data disk drive installed, disconnect th e EIDE ribbon cable from the secondary disk drive. If no seconda ry disk is installed, skip this step.

3. Remove the two screws that secure the primary disk drive mounting bracket assembl y to the chassis. See the following figure.

u5_master_install.cdr

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Maintenance

4. Disconnect the power cable from the primary disk drive. See the following figure.

u5_master_cable.cdr

5. Remove the primary disk drive and mounting bracket assembly from the computer.

6. Disconnect the EIDE ribbon cable from the primary disk drive. Save this EIDE cable in case you have to reinstall the old disk drive.

7. Remove the four screws that hold the primary disk drive to the mount ing bracket. Save the screws and mounting bracket for the new primary disk drive. Label the disk drive “Original Master Disk,” and save it in case you have to reinstall the original configuration.

88 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 89

Installing the new primary internal disk drive

Tip:

To install the new primary internal disk drive:

1. Ensure that the jumpers on the primary internal hard drive are set to the Cable Select (CS) setting. See the following figure.

Maintaining disk drives

Jumper in

Cable Select (CS)

position

EIDE ribbon

cable connector

Power

connector

cable_sel.cdr

2. Using the original mounting bracket, attach the new primary disk drive labeled “Master Disk” to the mounting bracket using the four screws from the new disk drive kit. The mounting bracket that came with the new primary disk drive can be discarded.

Tip: Install each scr ew wit h just a few turns before you tighten all four screws.

u5_master_install.cdr

3. With the new primary internal disk drive you will receive new EIDE ribbon cables. Use the cable that has three connectors (SLAVE, MASTER, and MOTHERBOARD). Connect the end labeled MASTER to the connector on the rear of the new primary internal disk drive.

4. Connect the power cable to the primary internal disk drive.

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Maintenance

Tip:

5. Slide the mounting bracket into place, routing the EIDE ribbon cable so that the MOTHER BOARD connector can reach the connector on the motherboard, and the SLAVE connector can reach the secondary internal disk drive.

6. Attach the mounting bracket to the chassis using the two screws saved earlier . See the following figure.

u5_master_install.cdr

7. Connect the EIDE ribbon cable end labeled MOTHER BOARD to the EIDE connector on the mother board.

Tip: If you are also replacing the secondary internal data disk drive, wait and

attach the EIDE ribbon cable to the mother board after you install that drive.

8. Do one of the following:

● If you are adding or replacing the seco ndary data disk dr ive, continue with Addi ng or

replacing the internal EIDE data disk drive on page 93.

● If you are not adding or replacing the secondary data disk drive, continue with

Closing the computer

on page 91.

90 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 91

Closing the computer

Tip:

If you are also replac ing the secondary internal data disk drive, do not close the computer. Continue with Adding or replacing the internal EIDE data disk drive

To close the computer:

1. If you removed the PCI card from Slot 2 earlier, reinstall it now.

2. Reconnect the AC power cord to the computer.

3. Detach the ESD wrist strap.

4. Replace the cover on the computer. Slide the cover forward until it fits snugly around the chassis.

5. Replace the two cover screws.

Tip: Install each screw with just a few turns before you tighten both screws.

6. Do one of the following:

● If you are adding or replacing external SCSI dis k dri ves, continue with Adding or

replacing external SCSI disk drives on page 102.

Maintaining disk drives

on page 93.

● If you are not adding or replacing external SCSI disk drives, continue with Turning

on the system on page 92.

Issue 3.3 February 2003 91

Page 92

Maintenance

Turning on the system

To turn on the system:

1. Turn on all external SCSI devices start ing with the device that is farthest from the system and working toward the system.

2. Turn on the system monitor .

3. Turn on the system.

4. Press Stop+A simultaneously after the console banner is displayed, but before the system starts booting.

5. Enter the following commands:

setenv auto-boot? false

reset-all

This resets the system and the ok prompt is displayed.

6. Enter:

probe-ide

This checks to see that the system recognizes the new disk drive. If the new drive is not listed, check for a secure connection between the motherboard and the new drive.

7. Reboot the system by entering the following commands:

CAUTION:

CAUTION: If you fail to enter these commands, any reboots that you do in the future will

stop at the boot prompt instead of proceeding through the normal boot-up process.

setenv auto-boot? true

boot -r

8. Continue with Setting up the disk drives

on page 110.

92 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 93

Maintaining disk drives

Note:

Adding or replacing the internal EIDE data disk drive

This section describes how to a dd or replace the inte rnal EIDE data disk drive in t he Ultra 5 computer . Th e opt ional dr ive, toget her wit h hardwar e and a new ribbon cabl e, is p ack aged separately from the Ultra 5 computer.

Note: In the following procedures, the disk drive that is already installed in the

Ultra 5 computer is referred to as the primary drive, and the new drive that you install is referred to as the secondary drive.

Unpacking the disk drive

Remove the following items from the box that contains the secondary data disk drive and place them in a convenient location:

● EIDE disk drive

● Mounting bracket

● Four pan head screws

● New EIDE ribbon cable

The new disk drive comes with two ribbon cables. The cable used with the Ultra 5 has three connectors labeled SLAVE, MASTER, and MOTHERBOARD. The other cable may be discarded.

Issue 3.3 February 2003 93

Page 94

Maintenance

Opening the computer

To open the computer:

1. If you have not already done so, use the following command to shut down the computer:

/usr/sbin/shutdown -y -i0 -g0

2. Turn off the power to the computer.

3. Remove the two screws on the back of the unit that secure the cover to the chassis. See the following figure.

Cover

Screws

Cover Tabs

u5_remove_cover.cdr

4. Slide the cover back 1 or 2 inches and lift it up away from the chassis.

5. Place the cover in a convenient location so that it does not interfere with your work.

94 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 95

Maintaining disk drives

6. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist.See the following figure.

PCI slot 2

screws

u5_wriststrap.cdr

7. Disconnect the AC power cord.

Important:

Important: If the computer has a PCI card in slot position 2, you may want to remove

that card during this procedure to make it easier to reach the components. To remove PCI card 2, you must first remove the PCI card 2 screw. On the Series 1 computers, this screw is on the back of the computer. On Series 2 and later computers, this screw is on the top of the frame above the PCI card.

Issue 3.3 February 2003 95

Page 96

Maintenance

Removing the secondary internal disk drive

If there is no secondary internal disk drive, continue with Removing the diskette drive on page 97.

To remove the secondary internal data disk drive:

1. Loosen, but do not remove, the three screws that secure the mounting bracket for the secondary internal disk drive to the top of the chassis frame. See the following figure.

Secondary

disk drive

Screw (4)

Screw (3)

u5_second_disk.cdr

2. Remove the disk drive bracket from the chassis by sliding it back and lifting it free of the three screws.

3. Disconnect the power cable from the secondary disk drive.

4. Lift out the mounting bracket and the attached disk drive.

5. Remove the four screws that hold the secondary internal disk drive to the mounting bracket. Save the screws and mounting bracket for the new secondary internal disk drive. Label the disk drive “Slave Dis k,” and save it in case you have to reinstall the original configuration.

96 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 97

Removing the diskette drive

If there is no 3.5-inch internal diskette drive, continue with Installing new cabling on page 98.

To remove the diskette drive:

1. Disconnect the power cable and diskette drive cable from the rear of the diskette drive. See the following figure.

Maintaining disk drives

u5_diskette_cabling.cdr

2. Loosen but do not remove the three screws that secure the diskette drive mounting bracket to the top of the chassis frame.

3. Remove the diskette drive bracket from the chassis by sliding it back and lifting it free of the three screws.

4. Lift out the mounting bracket and attached diskette drive.

5. At the motherboard, disconnect the diskette drive cable that comes from the diskette drive.

6. Save the diskette drive and diskette drive cable in case you have to reinstall the original configuration.

Issue 3.3 February 2003 97

Page 98

Maintenance

Installing new cabling

If the primary boot di sk dri ve alre ady has a ne w EIDE rib bon cab le, con tinue with Installing

the secondary disk drive on page 99.

To install new cabling:

1. Remove the ribbon cable from the back of the primary disk drive. You may need to remove the primary disk drive by removing the two screws securing the primary disk drive bracket and lifti ng out the drive. See the following figure.

u5_master_cable.cdr

2. Remove the other end of this cable from the motherboard. Remember the slot in the motherboard from which you remove this connector. Y ou will install another connector in this slot in the next step.

3. On the new ribbon cable that was supplied with the secondary disk drive, there are three connectors labeled MOTHERBOARD, MASTER, and SLAVE. Insert the connector labeled MOTHERBOARD into the slot in the motherboard from which you removed a connector in the previous step. See the foll owing figure.

4. Connect the connector labeled MASTER to the primary disk drive.

5. If you previously removed the primary disk drive, reinstall it on the chassis.

98 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 99

Installing the secondary disk drive

Tip:

To install the new secondary internal disk drive:

1. Ensure that the jumpers on the secondary internal hard drive are set to the Cable Select (CS) setting. See the following figure.

Maintaining disk drives

Jumper in

Cable Select (CS)

position

EIDE ribbon

cable connector

Power

connector

cable_sel.cdr

2. Attach the secondary internal disk drive to the new mounting bracket with the four screws from the old disk drive or from the new disk drive kit. Arrange the drive so that the connectors point to the back of the computer.

Tip: Install each scr ew wit h just a few turns before you tighten all four screws.

Secondary

disk drive

Screw (4)

Screw (3)

u5_second_disk.cdr

3. Connect the EIDE ribbon cable connector labeled SLAVE to the secondary internal disk drive.

Issue 3.3 February 2003 99

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Maintenance

Tip:

4. Connect the power cable to the secondary internal disk drive.

5. Install the mounting bracket for the secondary internal disk drive to the frame of the chassis, slipping the three holes in the mounting bracket over the three screws in the chassis frame.

6. Slide the mounting bracket forward as far as possible.

7. Tighten the three screws.

8. Route the cables to provide clearance.

Closing the computer

To close the computer:

1. If you removed the PCI card from Slot 2 earlier, reinstall it now.

2. Reconnect the AC power cord to the computer.

3. Detach the ESD wrist strap.

4. Replace the cover on the computer. Slide the cover forward until it fits snugly around the chassis.

5. Replace the two cover screws.

Tip: Install each screw with just a few turns before you tighten both screws.

6. Do one of the following:

● If you are adding or replaci ng any external SCSI disk drives, continue with Addi ng or

replacing external SCSI disk drives on page 102.

● If you are not adding or replacing any external SCSI disk drives, continue with

Turning on t

he system on page 101.

100 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

Avaya 585-215-871 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Avaya Call Management System

Sun Ultra 5 Computer

Hardware Installation, Maintenance, and Troubleshooting

Contents

Preface

Overview

Reasons for reissue

Organization

Related documents

CMS software docu ments

Upgrade docume nts

Hardware documents

Switch documents

Administration doc ume nts

Other documents

Documentation Web sites

Introduction

Overview

Support

Frequently asked questions (FAQs)

Customer support for the United States

Technician support for the United States

Customer and technician support outside the United States

Installation

Overview

Preparing for installation

Safety precautions

System precautions

Required tools

Electrical specifications

Physical specifications

Environmental specificati ons

Miscellaneous specifications

Unpacking and inventorying the equipment

Parts list

Determining the computer model

Features

Physical labeling

Software check

Computer layout

Front Panel

Rear Panel (with SunSwift® card)

Rear Panel (with UltraSCSI card)

Setting up power

Peripheral connectivity

Parts list

Connecting the monitor and keyboard

Connecting the remote console modem

Connecting to external interfaces

Connecting the switch link

Connecting the serial port expander box

Connecting external SCSI devices

SunSwift connections

UltraSCSI connections

Turning the system on and verifying POST

Identifying installed PCI cards

Setting the remote console modem options

Sportster 33.6 faxmodem

Paradyne Comsphere 3910 modem

Recommended options

Option buttons

Setting the options

Turning the system over for provisioning

Maintenance

Overview

Computer layout

Front Panel

Rear Panel (with SunSwift c a rd)

Rear Panel (with UltraSCSI card)

ESD precautions

Maintaining PCI cards

Overview

Required references

Identifying free card slots

PCI card configuration

Installing or removing PCI cards