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5602
User Manual
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User Manual
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Avaya 5602, 4602 User Manual

IP Office
5602/4602 Phone User Guide
Issue 2b (20th July 2005)
Table of Contents
Call Appearance Key Icons.................................................................................................................... 5
5602/4602 Phone User Guide Page ii IP Office Issue 2b (20th July 2005)

The Telephone

Overview

This guide covers the use of the Avaya 5602 and 4602 telephones on the Avaya IP Office telephone system. Both phones are similar, however the 5602 is only supported on the IP Office whereas the 4602 is supported on a range of Avaya telephone systems.
5602/4602 Phone User Guide Page 3 IP Office Issue 2b (20th July 2005)
5602 User
1. Display and Call Appearance Keys: Two Call Appearance Keys allow the user to handle multiple calls and the display shows call information. Details on system features (allocated by your System Administrator) can also be displayed.
2. Message lamp: Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing.
3.
Messages: Access the user's mailbox.
4. Call Handling Buttons:
• Hold: Place call on hold. See Hold.
• Transfer: Transfer call. See Transfer.
• Conference: Conference held calls. See Conference.
• Drop: Drop call. See Clearing a Call.
• Redial: Redial last number dialed. See Redial.
5. Dial pad: Standard 12-button pad for dialing telephone numbers.
6.
Volume Controls: Adjusts the speaker, handset, headset, or ringer volume depending on
which is currently in use.
Mute: Turns the microphone on/off. When in use, the associated light is on and the caller
7. cannot hear you.
8.
Speaker: Access the speakerphone. The light associated with this button turns on when the
speakerphone is active.

Call Appearance Keys

Normally, the call handling screen contains two keys set as 'call appearance' keys. Having more than one call appearance key is useful. When holding a call you can answer another call and then use the call appearance keys to switch between calls.
CAUTIONS:
1. Having two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.
2. Although your System Administrator can replace the Call Appearance Keys
• A Bridged Appearance
• A Line Appearance
• Call Coverage Appearance
• System Features
/ with:
This would severely restrict the use of features such as conference and transfer.
It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings.
5602/4602 Phone User Guide Page 4 IP Office Issue 2b (20th July 2005)
The Telephone

Call Appearance Key Icons

The icons displayed against the Call Appearance Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.
Incoming Call:
• A symbol next to a call appearance key indicates an incoming call. Pressing the adjacent
/ key answers the call and puts any other current call on hold.
Connected:
• A symbol next to a call appearance key indicates that it is the currently connected call. The
caller's telephone number (if available) is also shown.
On Hold:
• Pressing Hold or the adjacent key puts the call on hold, a symbol next to a call
appearance key indicate a call on hold and an H is also shown on the display.
• Pressing the adjacent key takes the call off hold.
5602/4602 Phone User Guide Page 5 IP Office Issue 2b (20th July 2005)

Basic Call Handling Features

Answer a Call

When a call arrives at your phone, you hear a ringing tone and a flashing bell icon ( ) appears on the associated call appearance display. The following describes how to use your handset to answer calls. To answer calls using a headset, see Headset Working.
To answer an incoming call: Do one of the following:
• If you are not active on another call, answer the call by lifting your handset.
You can also press speak to the caller.
or
• If you are active on a call already, place the active call on Hold and then answer the incoming
call (see Hold).
Speaker to listen to the incoming call, but you must use the handset to

Making a Call

You can make calls from the phone using a variety of methods as follows:
To manually make a call:
1. Dial the required number on the key pad (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call.
2. Adjust the speaker volume as necessary.
• To change the volume use the and buttons. The display shows the volume level.
(There are eight volume levels.)
3. If the call is not answered, you can clear the call by pressing
or
4. When the call is answered, you must pick up the handset to speak to the called party
To automatically make a call:
Do either of the following:
• Press Redial and a call appearance key to have the phone dial the last number that you
dialed.
Speaker or Drop

Clearing a Call

To clear an established call either:
1. Replace the handset
or
2. Press will then hear silence.
5602/4602 Phone User Guide Page 6 IP Office Issue 2b (20th July 2005)
Drop. You will hear dial tone, unless you are in ‘call centre mode’ of working when you
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