Avaya 4602 SIP User Manual

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4602 SIP Telephone

SIP Release 1.2 Administrator’s Guide

16-300037

Issue 1.2

January 2005

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervent ion

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to the original published version of this documentation unless such modifications, additions or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web site: http://www.avaya.com/support

• Within the United States, click the Escalation Contacts link that is located under the Support Tools heading. Then click the appropriate link for the type of support that you need.

• Outside the United States, click the Escalation Contacts link that is located under the Support Tools heading. Then click the International Services link that includes telephone numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll facility access)

• Eavesdropping (privacy invasions to hum ans )

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

regardless of motive or intent)

. If you are:

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation documents

• System ad ministration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their interfaces

• Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance, reliability and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of th e user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or IEC 60950-1, 1st Edition, including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No. 60950-1-03 / UL 60950-1.

Safety Requirements for Information Technology Equipment, AS/NZS 60950:2000.

One or more of the following Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information Technology Equipment, CISP R 22:1997, EN55022:1998, and AS/N ZS

3548. Information Technology Equipment – Immunity Characteristics – Limits

and Methods of Measurement, CISPR 24:1997 and EN55024:1998, including:

• Electrostatic Discharge (ESD) IE C 61000 -4 -2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

Federal Communi cations Commi ssion Statement Part 15:

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya at test s tha t thi s r egis te red eq ui pmen t is cap ab le o f pr ovid in g user s access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

Means of Connection

Connection of this equipment to the telephone network is shown in the following tables.

Canadian Department of Commu nications (DOC) Interference Information

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada. This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC) Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment described in this document complies with Paragraph 68.316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be obtained by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

All Avaya media servers and media gateways are compliant with FCC Part 68, but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products may be found at: http://www.part68.org manufacturer.

European Union Declarations of Conformity

by conducting a search using “Avaya” as

Japan

This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

To order copies of this and other docume nts:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Management E-mail:totalware@gwsmail.com For the most current versions of documentation, go to the Avaya support

Web site: http://www.avaya.com/support

Avaya Inc. declares that the equipment specified in this document bearing the “CE” (Conformité Europeénn e) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This equipment has been certified to meet CTR3 Basic Rate Interface (BRI) and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12 and CTR13, as applicable.

Copies of these Declarations of Conform ity (DoCs) can be obtai ne d by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 1: Introduction to Managing the 4602 SIP Telephone . . . . . . 13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Administrative Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Administrative Steps/Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

4602 SIP Telephone Administration Tools . . . . . . . . . . . . . . . . . . . . . . 15

Administrative Approaches. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Parameter Sources and Their Precedence. . . . . . . . . . . . . . . . . . . . 16

Chapter 2: Administering 4602 SIP Telephones. . . . . . . . . . . . . . 17

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Converting H.323 Protocol Phones to SIP . . . . . . . . . . . . . . . . . . . . . . 17

Converting an H.323 Set to SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Automatically Upgrading All H.323 Telephone Sets. . . . . . . . . . . . . . . 18

Upgrading on a Set-By-Set Basis. . . . . . . . . . . . . . . . . . . . . . . . . 19

Converting a SIP Set Back to H.323 . . . . . . . . . . . . . . . . . . . . . . . . . 19

Upgrading on a Set-By-Set Basis. . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using DHCP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuration File Examples . . . . . . . . . . . . . . . . . . . . . . . . . 23

Required Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

DNS Address Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Forced Login Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Moving a Telephone’s Physical Location . . . . . . . . . . . . . . . . . . . . 25

Specifying a Domain Name for the Registrar and/or

Proxy Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Specifying a Registration Domain . . . . . . . . . . . . . . . . . . . . . . . . 25

Switching from UDP to TCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Issue 1.2 January 2005 5

Contents

Chapter 3: Managing the Telephone Manually or Using the Web Interface 27

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Setting an IP Address in the Telephone . . . . . . . . . . . . . . . . . . . . . . . 27

Determining the IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Telephone Dialpad to Set the IP Address . . . . . . . . . . . . . . 28

Accessing the Telephone’s Web Interface . . . . . . . . . . . . . . . . . . . . . . 29

Bypassing an Internet Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Main (Home) Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Switching to the User Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . 30

Local Commands for Manual Configuration. . . . . . . . . . . . . . . . . . . . . 31

Chapter 4: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . 33

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Advanced Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Appendix A: Configuration Parameters . . . . . . . . . . . . . . . . . . 35

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Appendix B: Configuring a Dial Plan. . . . . . . . . . . . . . . . . . . . 43

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Dial Plan Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Setting Up an International Dial Plan. . . . . . . . . . . . . . . . . . . . . . . 44

Appendix C: Time Zone Determination . . . . . . . . . . . . . . . . . . 45

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Time Zone Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

6 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

About This Guide

Overview

This guide covers how to administer the 4602/4602SW SIP (Session Initiation Protocol) Telephone. The 4602/4602SW SIP Telephone offers t he latest advances in telephony systems. A primary administrative advantage is that updates and new features are downloaded to the phone without intervention or the ne ed fo r phone r eplacement. Although t he 4602/4602SW SIP Telephone is a basic IP telephone model, it shares many characteristics with higher-end IP telephones, including ease of operation for its users.

To use an Avaya SIP Solution, one or more servers must be configured for SIP and the SIP installation procedures must be completed. See Related Documentation documentation on basic server setup and SIP installation.

Note:

Note: This guide does not cover administration of non-SIP IP telephones. For

information on administering any of the 4600 Series IP Telephones, see the “4600 Series IP Telephone LAN Administrator’s Guide” (Document Number 555-233-507).

for information about

The SIP telephone described in this document comes in two models, th e 4602 and the 4602SW . The only difference between them is that the 4602SW SIP Telephone has a second Ethernet port and an internal switch for connecting a PC to the LAN. For purposes of this document, there is no difference in the administration between the 4602 and the 4602SW, and any reference to a 4602 SIP Telephone applies equally to a 4602SW SIP Telephone.

Intended Audience

This document is intended for telephone administrators.

Issue 1.2 January 2005 7

About This Guide

Issue Date

This document was issued for the first time in June, 2004. This document was re vised in September, 2004 for Release 1.1. The 1.1 Release includes new telephone parameters, the ability to switch from UDP to TCP as a SIP transport protocol, and additional information regarding the Avaya SIP Solution.

This document was revised in January, 2005 for Release 1.2, to incorporate the following new material:

● A section on moving SIP telephones fr om one lo cation to anothe r was added. See Moving

a Telephone’s Physical Location.

● A new Appendix C: Time Zone Determination, was added.

● A note indicating that an HTTP server is required for Avaya SIP Telephones was added to

the Administrative Prerequisites

section.

How to Use This Document

This Guide is organized to help you find t opics i n a logi cal manner. Read it from start to fini sh to get a thorough underst anding of how t o manage the 4602 SIP Telephone, or review the Table of Contents or Index to locate in formation specific to a task or function you want to perform.

8 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Document Organization

This guide contains the following chapters and appendices:

Document Organization

Chapter 1: Introduction to Managing the 4602 SIP Telephone

Chapter 2: Administering 4602 SIP Telephones

Chapter 3: Managing the Telephone Manually or Using the Web Interface

Chapter 4: Troubleshooting

Appendix A: Configuration Parameters

Appendix B: Configuring a Dial Plan

Appendix C: Time Zone Determination

Explains prerequisites, provides an administrative task checklist, and discusses the different approaches available for managing the telephone.

Provides details on converting 4602 Telephones from H.323 protocol to SIP pr otocol and setting the required parameters. This chapter also covers how to set up the configuration files, so that tel ephones are automatically configured during start up.

Covers using manual programming at the phone to override Web or other settings. Manual programming handles special situati ons and aids i n investigating problems. Also provides procedures for using the Web interface to manage telephones in the system.

This chapter explores basic and advanced troubleshooting concepts.

Contains a complete listing and a brief description of all of the SIP telephone parameters.

Describes the syntax for and provides examples of specifying a dial plan for the phone.

Specifies time zone coding for the Time Zone parameter.

Conventions Used

This guide uses the following textual, symbolic, and typographic conventions to help you interpret informati on.

Issue 1.2 January 2005 9

About This Guide

Symbolic Conventions

Note:

Note: This symbol precedes additional informat ion about a topic. This information is not

required to run your system

Important:

Important: This symbol precedes information that call s attention to a situation that might

cause problems or serious inconvenience.

CAUTION:

CAUTION: This symbol precedes inform ation about a hazard th at might pot ential l y cause a n

interruption of service, loss of data, or harm to software.

Typographic Conventions

This guide uses the following typographic conventions:

command Words printed in this type are commands th at you enter

into your system. message Words printed in this type are system mes sages.

Document Blue underlined type indicates a section or sub-sect ion

in this document containing additional information about

a topic. “Document” Italic type enclosed i n quotes indi cates a re ference to an

external document or a specific chapter/section of an

external document. italics Italic type indicates the result of an action you take or a

system response in step by step procedures. Administrative Words printed in bo ld type are menu or screen t itl es and

labels, or items on menus and screens that you select or

enter to perform a task , i. e., fields, button s, icons and for

general emphasis.

10 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Introduction

This chapter provides an overview of basic 4602 SIP Telephone management. It off ers a checklist of administrative tasks and an overview of configurati on processing.

Administrative Prerequisites

Certain hardware and software requirements must be in place prior to installing and administering a SIP telephone system. These featur es are covered in detail in the documents listed under Related Document ation the Avaya Web site, http://www.avaya.com/support

in this guide. You can also find the se related document s on

Avaya’s SIP Solution recommends specific configurations based on Avaya-supported OPS (Outboard Proxy SIP). For more information, see the “4602 SIP Telephone Release 1.1 Quick

Setup Guide.”

Important:

Important: An HTTP server is required to operate Avaya SIP Telephones, and is available

from a vendor of your choice. Av aya recommends Ap ache. For informati on about the Apache HTTP Server Project, see the http:\\httpd.apache.org

Once the prerequisites have been satisfied, you can proceed with administering Avaya 4602 SIP Telephones as IP endpoints.

Web site.

Issue 1.2 January 2005 13

Introduction to Managing the 4602 SIP Telephone

Administrative Steps/Checklist

This checklist covers the step s the administrator takes to get the 4602 SIP Telephone system up and running.

Step Action Result

1. Administers the SIP Proxy server. Hardware is ready for startup.

2. Performs H.323 to SIP conversion on all 4602 SIP Telephones.

(See Chapter 2: Administering 4602 SIP

Telephones for details)

3. Determines the best way to administer telephones:

● Use default values

● Use DHCP to set certai n required

parameters

● Use Web interface and/or dialpad

to set certain other pa rameters

(See Administrative Approaches

for

details.)

4. Configure a Dial Plan. (See Appendix B: Configuring a Dial

Plan for details.)

5. Distributes Extension Numbers and Passwords to users.

SIP software is downloaded to all telephones.

Phones are operative and ready for use.

Automatic dialing of internal/external calls, depending on how the plan is configured. Facilitates call routing and minimizes dialing delays.

Users can log in (if required) and ac cess their Web interface.

14 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

4602 SIP Telephone Administration Tools

The 4602 SIP Telephone has basic tools and capabilities to help administrators assign operating parameters and manage telephone setti ngs and features. They are:

● Downloadable configuration files for setting common telephone parameters on startup,

● DHCP for setting additional parameters or modify ing current parameters,

● Administrator’s Web interface for setting/modifyi ng most paramete rs on a phone-by-phone

basis,

● Manual programming of any critical parameters from a telephone’s dialp ad, as needed,

and

● Downloadable firmware updates (automatic for all phones and manual on a

phone-by-phone basis).

Parameters that must be set for the phone(s) to operate properly are listed in Required

Parameters in Chapter 2: Administering 4602 SIP Telephones. For a list of all operating

parameters applicable to 4602 SIP Telephones, see Appendix A: Configuration Parameters

Administrative Approaches

An administrator can choose one or any combination of options to configure 4602 SIP Telephones.

For example, the administrator would normally use the configurat i on files that are aut omati cally downloaded during startup to assign all 4602 SIP Telephones a common set of [default] operating parameters. Then DHCP can assign parameters that overwrite the default values to groups of phones, perhaps those using a specific server or within a specific department. (Chapter 2: Administering 4602 SIP Telephones administrator would then use the Web interface to further configure certain parameters (for example, a user name) for single phones within the operating envi ronment. Finally, the administrator or user can specify certain values, such as a password, using the telephone dialpad. (Chapter 3: Managing the T elephone Manually or Using the Web Interface Web interface and manual commands.)

Another administrative approach can be to use a single telephone as verif ication that the system is operating properly before applying operating parameters to all phones in the system. In this scenario, Startup copies the default values and the administrator set s any overriding values on the phone using the Web inte rface (and the telephone dialpad, as applicable). After testing that the telephone works properly, all phones in the system are configured as described in the preceding paragraph.

covers setting these group parameters.) The

covers the

Issue 1.2 January 2005 15

Introduction to Managing the 4602 SIP Telephone

CAUTION:

CAUTION: SIP uses a specific order to establish the parameters any telephone ultimately

uses. Since data can be derived from many sources, be sure to understand which action or method of assigning/ updating p arameter s takes p recedence ove r another. See the next section, Parameter Sources and Their Precedence information. Most import antly, be aware that a system or telephone res tart alway s sets all parameters back to their default values.

Parameter Sources and Their Precedence

The following steps show the order in which telephone settings get assigned or updated. It is important to understand how these data sources interact to create the active configuration that the phone finally uses.

1. The first time, and onl y the firs t time a phone st arts up, default values are co pied to NVRAM. These default values are specified in Appendix A: Configuration Parameters

2. Next, the telephone copies the NVRAM values for all par ameters into the active configuration.

for

3. The phone then runs DHCP, if it is enabled, to obtain an IP Address, Subnet Mask, Gateway(s), DNS Server Address, and Configuration HTTP Server IP Address. These values overwrite the current values in the active configuration.

4. The phone then downloads a configuration file and uses the values in this file to overwrite the current values in the active configuration, unless the OverrideWeb parameter is disabled (see Appendix A: Configuration Parameters

To summarize the result of these four steps:

● Configuration file parameters have precedence over DHCP parameters.

● DHCP parameters have precedence over manually-configured parameters set using the

Web interface or the telephone dialpad Setup command.

Note:

Note: Using the Setup command (from either the Web interface or di alpad) before

DHCP completes causes the saved setup values to overwrite the current values in NVRAM.

This precedence is important to understand if you plan to use a combination of parameter sources. It is also important to note that the dialpad Setup command and the Web interface both display data from the current ly active configuration and not NVRAM. However, when values entered using either the Web interface or dialpad are saved, the displayed values overwrite the value in NVR AM.

Thus, in the configuration process, saving a value from the Web interface or the Setup command takes effect only after the phone reboots and re-reads the values. Even then, DHCP or configuration files always have precedence over manually entered or Web interface values.

16 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Chapter 2: Administering 4602 SIP Telephones

Introduction

This chapter covers setting up your 4602 SIP Telephones. Conversion procedures from the factory-set protocol to SIP and back are provided. This chapter al so lists the minimal set of parameters that must be defined prior to operating phones in a SIP environment.

Converting H.323 Protocol Phones to SIP

All 4602 telephones shipped from the factory are pre-loaded with code to use the H.323 protocol. This section provides a step-by-step procedure for lo ading a factory-fresh or previously used H.323 set with SIP software. The procedure for returning a set that has been loaded with SIP software back to the H.323 protocol app ears later in this chapter.

The factory H.323 software and the SIP sof tware each require a different provisioning environment. Some of the differences are:

● H.323 uses TFTP for file downloads and SIP uses HTTP downloads.

● H.323 uses script files for setting options and SIP uses configuration files.

● The binary file format for H.323 and SIP applica ti on and boot files differ. This dif ference

requires using special H.323 binaries versions when converting from SIP, and special SIP binaries versions when converting from H.323. The term “different” means different from the version you would use during an upgrade not involving a protocol change.

To convert in either direction, both of the H.323 and SIP provisioning environments mu st be set up in advance.

Issue 1.2 January 2005 17

Administering 4602 SIP Telephones

Converting an H.323 Set to SIP

These steps assume you have a working H.323 environment. Before you begin the upgrade, be sure that you have:

● Preloaded the configuration HTTP server with the required SIP configuration

(i.e., sip_4602D01A.txt), SIP applicati on (si p_4602apXXXX.ebin), and SIP boot binary (i.e., sip_4602btXXXX.ebin) fi les. All files must be in the root of the server (i.e., http://192.168.0. 1/sip_4602D01A.txt).

● Ensured that the SIP configuration file on the configuration HTTP server properly sets the

AppName and BootName parameters.

● Set the DHCP server with a Site-Specific Option Number of 172 that specifies the

parameter ConfigHttpSrvr (i.e., ConfigHttpSrvr=192.168.0.100). If you do not use the DHCP SSON to configure the HTTP server address, you must

manually set the HTTP server’s address. To set the server address manually, use the local SETUP command at each phone, or use the Web interface to set up the ConfigHttpSrvr value properly in each phone. Chapter 3: Managing the Telephone Manually or Using the

Web Interface covers both Web and manual setup.

● Preloaded the special conversion version of the SIP boot binary (i.e., 323tosipXXXX.bin)

and the appropriate script file (i.e., 46xxupgrade.scr) onto the TFTP server.

Automatically Upgrading All H.323 Telephone Sets

Follow these steps to automaticall y upgrade all H.323 telephone sets:

1. Modify the H.323 script to always download the special conversion version of the boot binary 323tosipXXXX.bin instead of the regular H.323 boot application.

2. Restart the phones via the switch.

3. When the phones restart, they download and run the special SIP conversion boot file, restart again, and then attempt to download a configuration file from the HTTP server.

4. The Configuration file point s the phones to the new SIP boot and app lication binari es, which will be downloaded.

5. After the phones restart , they run using SIP.

18 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Upgrading on a Set-By-Set Basis

Follow these steps to upgrade on a set-by-set basis:

1. Modify the H.323 script f ile on the TFTP ser ver so that if t he SIG option is s et to SIP (SIG =2) from the phone, it downloads the special conversion version of the boot binary (323tosipXXXX.bin), instead of the regular H.323 boot application.

2. From an H.323 phone, press Mute then enter SIG# using the dial pad. Press * until the value SIP displays (this step assumes your script file is looking for a SIG value of 2 to indicate SIP).

3. Restart the phone by pressing Mute then entering RESET# using the dial pad. Press * and then # when prompted.

The phone restarts and downloads the spec ial conversion version SIP boot file from the TFTP server.

4. When the phone restarts, it boots using the SIP boot file, restarts again, and then attempts to download a configur ation file from the HTTP server.

Note:

Note: If you are not using DHCP, you must manually configure the set. Use the local

SETUP command to configure an IP address, subnet mask, Gateway, and configuration HTTP server into the phone before proceeding.

Converting a SIP Set Back to H.323

5. The configuration file points the phone to t he new appli cation binary, which will be downloaded.

After the phone restarts, it runs using SIP.

Converting a SIP Set Back to H.323

These steps assume you have a working SIP environment. Before you begin the conversion, you must do the following:

● Preload the TFTP server with the required H.323 script, application, and boot binary files

that are normally used by an H.323 4602 phone.

● Preload the special conver sion versi on of the H.323 boot binary ( sipto323XXXX.ebi n) onto

the HTTP server.

Note:

Note: The SIP to H.323 conversion is performed only on a set-by-set basis.

Issue 1.2 January 2005 19

Administering 4602 SIP Telephones

Upgrading on a Set-By-Set Basis

This procedure resets all the parameters H.323 code uses to their default val ues, including resetting the SIG flag to the H.323 default value.

1. Use the administrator’s Web interface of the SIP phone you want to convert . Go to the Network Settings page and make sure the Configura ti on HTTP Server IP Addr ess is properly set.

2. Go to the Firmware Update pag e. Specify the special conversion version of the H.323 boot binary (sipto323XXXX.ebin) as the File to download.

3. Click Download Now to download the file.

The phone downloads the file. When completed, the message Firmware upgrade successful displays.

4. Click Reset to reset the phone. The phone restarts, looking to the TFTP server to download a script file. The messages

Starting and DHCP, press * for Setup display.

Note:

Note: If you are not using DHCP, you must manually configure the set. Use the local

ADDR command to configure an IP address, subnet mask, gateway, and TFTP server into the phone before proceeding.

5. Press * to enter the address configurat ion command. The phone displays phone=xxx.xxx.xxx.xxx, new=.

6. Press * several times to scroll through the values without making changes. When the message no new values, #=OK displays, press #.

The display goes blank.

7. Press Mute R E S E T # (Mute 73738 #).

8. Press # to reset all values, then press # again to restart the phone.

The script specifies a new boot and/or application file, which is then downloaded. After the phone restarts, it runs using H.323.

20 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Setting Parameters

Many installations use DHCP and conf igur ation fil es t o automate s ett ing te leph one pa ramete rs. This section describes how to use DHCP and configuration files for this purpose.

Using DHCP Settings

You can use DHCP to provide these settings:

● IP Address (IPAddress)

● Subnet Mask (SubNetMask)

● Router IP Address (GatewayAddress)

● DNS Address (DnsAddress)

If a site-specific option (SSON) is set, it can provide:

Setting Parameters

● HTTP server for Configuration files ( ConfigHttpSrvr)

Only the value of ConfigHttpSrvr may be specified using the Site-Specific Option Number (SSON).

The SSON must contain a name=value pair, for example, ConfigHttpSrvr=192.168.0.10.

Using Configuration Files

The phone looks for configuration files in the HTTP server’s root directory.

Note:

Note: To use configuration files, the ConfigHttpSrvr value must be set using the site

specific option (SSON) in DHCP, or manually through e ither the W eb int erf ace or the dialpad SETUP command.

Configuration files are either:

● Model-specific

● Telephone-specific

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Administering 4602 SIP Telephones

Phone startup checks the HTTP server for a telephone-specific configuration file. The file must be stored on the HTTP server and named in the format:

sip_aabbccddeeff.txt where aabbccddeeff is the MAC address of the telephone that will use the configuration file.

Note:

Note: The MAC address is printed on the bar code label on the bottom of the phone.

You can also use the V I E W command (Mute 8 4 3 9 #) to display the MAC address.

If a telephone-specifi c file is not found, startup then looks for a model-specific file. For the 4602 SIP Telephones, the model-specific file will be one of the following:

● 4602D01A.txt for the 4602 Telephone

● 4602D02A.txt for the 4602SW Telephone

Configuration files can be broken into several pieces to separate often-modified parameters from those that don’t change from time-to-time or model-to- model. Use the Include command to specify additional parameters in the main configuration file.

Note:

Note: Include commands can only be specified in the main configuratio n file, and the

commands must be located at the end of the file.

Each parameter must ap pear on its own l ine in the conf iguration fi le. Enter a name/val ue pair for each parameter in the conf iguration file. The name and value may be separated by an arbitrary number of spaces or tabs.

The configuration file ignores upper and l ower case. However, note that case may be important in the filenames specified for AppName and BootName, depending on your HTTP server. Spaces are not permitted in any of the configurati on values.

To include comments in a configuration file, use # (the pound sign) as the first character in the comment line.

22 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Configuration File Examples

Figure 1: Configuration File Examples 4602D01A.txt

# This configuration file is version 1.0 created on 9/15/03. AppName sip_4602ap0079.ebin BootName sip_4602bt0079.ebin # Includes must be at the end of the main configuration file only Include common.txt

comon.txt

# This common configuration file is version 1.0 created on 9/15/03. Hotline 5000 MsgButtonUrl 77777 DstEnable 1 DstEnd 0430 DstStart 1026 DialPlan 911|[1-8]xxx|9xxxxxxx|90|91xxxxxxxxxx ForcedLogin 1 CallFwdAddress sip:voicemail@avaya.com DTFormat 2 ProxyServers 192.168.0.9:5060 RegistrarServers 192.168.0.9:5060

Setting Parameters

Required Parameters

Certain parameters must be specified for the 4602 SIP Telephone to operate properly in most SIP environments. Those required parameters are:

● IP Address (IPAddress) - Usually supplied by DHCP, but can be manually conf igured from

the dialpad or using the Web interface.

● Subnet Mask (SubNetMask) - Usuall y suppl ied by DHCP, b ut c an be manuall y c onfigur ed

from the dialpad or using the Web int erface.

● Gateway (GatewayAddress) - Usually supplied by DHCP, but can be manually c onfigured

from the dialpad or using the Web int erface.

● DNS Server IP Address (DnsAddress) - Usually supplied by DHCP, but can be manually

configured from the dialp ad or using t he W eb interf ace. Thi s parameter must be suppl ied if a domain is specified for the proxy or registrar.

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Administering 4602 SIP Telephones

● Proxy Server (ProxyServers) - A comma-separated list of up to three numeric IP

addresses or domain names for the proxy server. If only a domain is specified, a SIP SRV record for the proxy must be configured in the DNS server and the port must be set to 0 (zero).

● Registrar Server (RegistrarServers) - A numeric IP address or domain name for the

Registrar server. If only a domain is specified, a SIP SRV record for the registrar must be configured in the DHCP server and the port must be set to 0 (zero).

● User Name (SipName) - The user name used to register the phone with the registrar.

● Password (SipPwd) - The password used to register the phone with the registrar.

If you are using configuration files, you must also specify:

● Configuration Server IP Address (ConfigHttpSrvr) - The location of both configuration

files and binary image files

If you want to automatically set the time, you must specify:

● SNTP Server IP Address (SntpServers)

The remaining parameters can usually be left at their default values, as shown in Appendix

A: Configuration Parameters. However, for the best operation, review all parameters to ensure

that the default value will provide the desired operation.

Chapter 3: Managing the Telephone Manually or Using the Web Interface

on using the Web interface or the telephon e dial pad to manually set parameters.

DNS Address Resolution

DNS is used only to look up SRV records when domai ns are specified for the proxy or registrar servers.

Forced Login Passwords

The Forced Login feature requires telephone users to enter their numeric user names and passwords using the dialp ad. User entry replaces downloading logins in a configuration file or setting logins from the Web interface. Enable this feature by setting the ForcedLogin parameter to 1 (see Appendix A: Configuration Parameters

provides information

24 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Moving a Telephone’s Physical Location

Reasons for moving a telephone might be due to an office relocation or to transfer a telephone from one user to another. Before moving a specific telephone for which an extension has been registered, the phone must first either be logged off or cleared.

If the ForcedLogin paramet er is 1 (Enabl ed), per form a MUTE LOGOFF, as described in Local

Commands for Manual Configuration in Chapter 3. Doing so unregisters the telephone from the

server . Aft er moving the phone, log i n using the old extensi on and password, then have the user change the password, if applicable.

If the ForcedLogin parameter is 0 (Disabled), perform a MUTE CLEAR, as described in Local

Commands for Manual Configuration in Chapter 3. Clearing the phone returns it to the factory

default state. Af ter moving the phone, you must reset any manually-set parameters via static addressing or DHCP.

Specifying a Domain Name for the Registrar and/or

Setting Parameters

Proxy Servers

You can specify a domain name instead of a numeric IP address for the registrar and/or proxy servers. Use a domain name when you want to do an SRV look up to find the appropri ate server the phone(s) should use. When specifying a domain name, leave the RegistrationDomain parameter blank. Also, be aware of the foll owing restrictions regarding Domain Names and/or Port Numbers:

● When using a domain name, t he Port for that server (if configured) must be set to zero (0).

● When a numeric IP address is used instead of a domain name, the Port for that server

must be set to 5060.

● When using a domain name, you must also configure either a TCP or UDP SRV DNS

record (not both) for that domain in your DNS.

● If you are using a CCS (Converged Communications Server) proxy, you must specify the

the Domain Name in addition to the registrar/proxy ’s IP address.

Specifying a Registration Domain

If you use a FDQN (fully-q ualified Domain Name) or a n umeric IP add ress rather t han specifyin g a domain for the registrar and/or proxy servers, use the RegistrationDomain parameter to specify the domain with which you want to register.

Issue 1.2 January 2005 25

Administering 4602 SIP Telephones

Switching from UDP to TCP

As of Release 1.1, TCP (Transmis sion Control Protocol) is available as an alternate transport protocol to UDP (User Datagram Protocol). Depending on yo ur implementation, you can switch from UDP to TCP using the SipProtocol parameter.

26 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Chapter 3: Managing the Telephone Manually or

Using the Web Interface

Introduction

This chapter covers using the Web interface to manage a specific 4602 SIP Telephone. This chapter also provides the manual commands which can be accessed using the telephone dialpad to set certain parameters.

Setting an IP Address in the Telephone

Before you access the Web interface, first make sure the phone has a usable IP address. You must enter the IP address of the phone whose sett ings you want to r eview or update be fore you log in to the administrative Web interface.

As described in Parameter Sources and Their Precedence

Managing the 4602 SIP Telephone, by default, the phone tries to use DHCP first to set the:

● IP Address

● Subnet Mask

● Gateway

● DNS Server

● HTTP Server for Configuration Files and Firmware Binaries

(using the site-specific option)

Alternately, you can manually set the IP address using the telephone dial pad. This establishes contact to set the other parameters via the Web interface.

in Chapter 1: Introduction to

Issue 1.2 January 2005 27

Managing the Telephone Manually or Using the Web Interface

Determining the IP Address

To verify the IP address currently assigned to the telephone, follow this procedure:

1. With the phone idle, press Mute and enter I N F O # using the dialpad. The phone displays Info View and *=End #=Next

2. Press #.

The phone displays IP address DHCP or IP address Static and the numeric IP address.

3. To exit the INFO mode and return the phone to normal operation, press *.

Using the Telephone Dialpad to Set the IP Address

To manually set the telephone’s IP address, follow these steps:

1. Plug in the phone and watc h for the prompt Press * for Setup.

2. When the prompt displays, press the * key. The phone displays Clear All Values and *=No #=Yes.

3. Press * The phone displays DHCP=On/Off and *=Toggle #=OK *=.

4. Press * until DHCP=Off displays.

5. Press #. The phone displays IP Addr=? and Speaker=? #=OK *=.

6. Use the dialpad to enter the IP address, then press #. (If applicable, press the Speaker button to backspace.)

The phone displays Mask=? and Speaker=<- #=OK *=.

7. Enter the SubNet Mask, then press #. The phone displays Gateway=? and Speaker=? #=OK *=.

8. Enter either the Router address or Gateway address, then press #.

9. You may optionally specify other parameters, when prompted. Or, if you plan to complete programming from the Web interface, press # in response to all other prompts.

The phone displays Saving Values and then Starting. The telephone then reboots using the values entered.

28 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Accessing the Telephone’s Web Interface

After the telephone receives the IP address either from DHCP or manually by Using the

Telephone Dialpad to Set the IP Address, access the administrator’s Web interface.

1. Enter http://aaa.bbb.ccc.ddd into the address bar of your PC’s internet browser , where aaa.bbb.ccc.ddd is the IP address assigned to th e telephone whose settings you want to view or update.

You are prompted to enter a login and password.

Note:

Note: The default administrator’s login is admin and the default password is barney.

2. Enter your login and your password. Use the default values if you have not set up your own login and password.

Connection proceeds and the browser displa ys the administrator’s Main (Home) page.

Bypassing an Internet Proxy

Some networks require all browsers to use a proxy for Inter net access. If you have a problem accessing the Web int erface, i t might be because of the browser’s use of a proxy. To bypass the proxy when accessing the phone’s W eb interface, follow these steps for Internet Explorer:

1. Open Internet Explorer on your PC and click the menu item, Tools.

2. Select Internet Options.

3. Select the Connections tab and then click the LAN Settings button.

4. If Use a proxy server for your LAN is selected, click the Advanced button. If it is not

selected, you are not using a proxy and can return to Step 1 in Accessing the

Telephone’s Web Interface without proceeding further.

Note:

Note: De-select this option to turn the proxy off in order to access a large number of

phones directly by IP address.

5. In the Exceptions box, enter the IP address for the phone you want to admini ster.

6. Click OK to close all of the dialogue boxes and return to Step 1 in Accessing the

Telephone’s Web Interface.

Issue 1.2 January 2005 29

Managing the Telephone Manually or Using the Web Interface

Main (Home) Page

The Home page provides access to several administrative Web pages. They are:

● Network & QoS - used to view or modify a phone’s Internet Protocol or Quality of Service

settings.

● Firmware Update - used to view or modify the file name from which a soft w are download

is taken or the Configuration HTTP Server. Y ou can also initiate a firm ware download using this page.

● SIP Settings - used to view or modify this phone’s SIP registration or server informati on.

● Phone Settings - used to view or modify phone settings such as the Date/Time format,

messages button URI, ring type, button click feedback, and other phone-specific features and settings.

● Call Handling - used to view or modify call handling featu re settings such as Call

Forwarding, Call Waiting, Call Hold, Do Not Disturb, Speed Dial, and HotLine.

● Admin Security - used to view or modify the administrative password for a phone.

● User Security - used to view or modify the user password f or (user) W eb int erface access .

● Network Status - displays a phone’s current IP and QoS settings.

● Hardware Stat us - displays a phone’s current Model Number, CPU attribute and MAC

address.

● Firmware Status - displays the Boot or Application filename and the HTTP configurat ion

server from which this phone obtains its operating parameters.

● Reset - re-boots the telephone, restoring all parameters to their default settings.

Note:

Note: Always click the Save button after modifying one or more values on any of the

pages listed above. Updates do not occur until you save your data.

Switching to the User Web Interface

The user Web interface is helpful in debugging problems with a specific phone. To switch to the user Web interface, re-establish a Web connection to the telephone using the

appropriate user password when prompt ed. The user W eb inte rf ace is descr ibed in det ai l in the “4602 SIP User’s Guide.”

30 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Local Commands for Manual Configuration

This section describes how to use the telephone’s manual configuration capabilities. The following tabl e outlines the local commands available through the telephone dialpad. Local

commands are useful when debugging problems at the phone. To enter manual commands during startup, press the # (pound) key when prompted t o, or af t er startup, press # any time the phone is idle.

Command Mnemonic

MuteSETUP# Mute73837# Use this command to view or modify these parameters:

MuteINFO# Mute4636# Displays the current settings of: IP Address, Subnet Mask,

Numeric Equivalent

Description/Use

DHCP On/Off, IP Address, Subnet Mask, Gateway, HTTP Configuration Server Address, Proxy Server Address, Registrar Server Address, 802.1Q Tagging On/Off, and VLAN ID. Only numeric values are permitted, which could cause difficulty entering file paths.

Since slashes (//) are not permitted with th is local command, all files must be located in the r oot directory. The Web interface, howev er, allows full entry of a URI and pat h, and may be a better choice for setup tasks.

The Setup values entered here are those used in the telephone’s active configuration. Setup values may differ from those stored in NVRAM if they have been modifi ed by DHCP or a configuration file (see Parameter Sources and

Their Precedence). Use this command to set a phone to a

known, working set of parameters when debugging the phone.

Gateway, Link Speed, Proxy Server Address, Registrar Server Address, SNTP Server Address, 802.1Q Tagging On/Off, Current Application File Name, Current Boot File Name, Configuration File Date, Firmware V ersion and Build Date, Model Number, MAC Address, and Serial Number . The values displayed are those of the currently active configuration.

Use this command when debugging phone problems, to verify that the critical operating parameters in the phone have been set to the correct values.

MuteRESET# Mute73738# Resets the phone. Using this command is easier than a

reset by unplugging the telephone’s cord.

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Issue 1.2 January 2005 31

Managing the Telephone Manually or Using the Web Interface

Command Mnemonic

Numeric Equivalent

Description/Use (continued)

MuteCLEAR# Mute25327# Returns the phone to its factory default state, clearing all

manually-entered data from the dialpad or Web interfaces, including the Web access passwords. Passwords are cleared to their default values and DHCP is enabled.

Use this command to reset the phone to a known state when the user or administrator password has been lost.

MuteLOGOFF# Mute564633# Unregisters the phone from the SIP Registrar. This

command is only applicable if ForcedLogin is set to 1 (Enabled). MuteLOGOFF# prevents othe rs from using the phone. The phone is unusable until the register ed user logs back in.

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32 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Chapter 4: Troubleshooting

Introduction

This chapter provides basic and advanced troubleshooting procedures.

Basic Troubleshooting Chart

Problem/Symptom Suggested Solution

Phone does not activate when it is plugged in and nothing appears on the display.

Phone has information on the display, but does not respond to button presses.

Display shows an error or informational message.

Audio quality is poor on both the handset and speaker. You may hear clipped, garbled, or severely delayed speech.

No audio from the handset, but speaker works okay.

The Web interface doesn’t work or works intermittently.

The set may not be receiving power. Double check that the Ethernet cable is plugged into the jack labeled and that the power source is plugged into a working outlet.

Try rest arting the phone by unplugging the Ethernet cable plugged into the jack labeled

and then plugging it back in.

This could indicate a network problem. Contact the network adm inistrator.

Various potential network problems may be causing this problem.

Contact the network administrator. Swap out the phone to ensure it is not defective.

Check that the handset is properly plugged into the phone. Try swapping a handset from a similar phone to see if the handset or cord is defective.

Try bypassing the proxy server, using the

Bypassing an Internet Proxy Chapter 3: Managing the Telephone Manually or Using the Web Interface.

The phone’s IP address may also have changed since you last accessed the Web interface. Use Determining the IP Address ensure that you are using the pr oper address to connect to the Web interface.

procedure in

Issue 1.2 January 2005 33

Troubleshooting

Advanced Troubleshooting Chart

Problem/Symptom Suggested Solution

The telephone displays: No Service

The telephone displays: Duplicate IP Address

Problems downloading a configuration file or other files.

Speed dialing using the telephone keypad does not work.

The phone is unable to register with the Registrar server. Verify that the proper SipName and SipPwd are specified for registration. Also check that the server is operating.

The phone has been given an IP address that is already in use. If you are using a manually-configured IP address, use the Setup local command to choose a fr ee IP address.

Closely observe the error message on the t elephone display when the phone starts up for hints as to the problem’s cause. The problem may be due to an improperly named configuration file (see Using

Configuration Files), an improperly specified server

address, an unreachable server, an error in configuration of the files on the HTTP server, or an error in the AppName, Boot Name, or Include value that was specified.

You have inadvertently enabled the HotLine feature, which disables speed dialing. Avaya does not support the HotLine feature. To correct, you must set the HotLine parameter value to 0 (zero).

34 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Appendix A: Configuration Parameters

Introduction

The chart below provides a key to the abbreviations used in the column label ed “Source(s)” in

Table 1: 4602 SIP Telephone Parameters

Source Abbreviation

DHCP ACK DHCP DHCP Site Specific Option SSON Configuration File CFG Manual Entry Using Setup MAN Web Interface - U ser WEBU Web Interface - A d m in is trator WEBA

Table 1: 4602 SIP Telephone Parameters

Parameter Val ue Type Value Default Source(s)

AppName Up to 32

alphanumeric characters

Application image name for the telephone. An application name is specified in a confi guration file and is checked against the NVRAM version to decide if a new version needs to be downloaded. The NVRAM value is updated after a successful download and a successful flash programming sequence.

lists all telephone parameters.

Last correctly downloaded file name.

CFG, WEBA

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Issue 1.2 January 2005 35

Configuration Parameters

Table 1: 4602 SIP Telephone Parameters (continued)

Parameter Val ue Type Value Default Source(s)

BootName Up to 32

alphanumeric characters

BusyRouting 1 ASCII

character

CallFwd Up to 2

ASCII characters

CallFwdAddress Up to 64

ASCII characters

CallWaiting 1 ASCII

character

ConfigHttpSrvr Up to 64

ASCII characters

Boot image name for the telephone. A new boot name is specified in a confi guration file and is checked against the NVRAM version to decide if a new version needs to be downloaded. The NVRAM value is updated after a successful download and a successful flash programming sequence.

Speci fies how to handle a call while the phone is busy. On multiline phones this happens only when all call appearances are in use. 0 = Supply a Busy Here return code 1 = Supply a Busy Everywhere return code 2 = Forward the call to CallFwdAddress if assigned, otherwise return a Busy Here code.

Call forwardi ng is set to: 0 = Calls are not forwarded 1 = Calls are forwarded without ringing first [2-9] = Calls are forwarded after 2-9 six second interv als ( correlates to rings for nominal 2 second on, 4 second off).

SIP URL that calls are forwarded to.

Example: sip:1001@elitecorpusa.com

Call waiting in di cation: 0 = No indication to user 1= Beep heard by user

IP address of the HTTP serv er on which configuration files are located. All configurat ion f iles must be in the root directory.

Examples: 192.168.0.100

Last correctly

CFG,

WEBA downloaded file name.

0CFG,

WEBA,

WEBU

0 CFG,

WEBA,

WEBU

0.0.0.0 CFG,

WEBA,

WEBU

0 CFG,

WEBA,

WEBU “” SSON,

MAN,

WEBA

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36 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Introduction

Table 1: 4602 SIP Telephone Parameters (continued)

Parameter Val ue Type Value Default Source(s)

DialDelay Up to 2

ASCII characters

DialPlan Up to 255

ASCII characters

DisableWebAdmin 1 ASCII

character

DisplayName Up to 32

ASCII characters

DnsAddress Up to 255

ASCII characters

DoNotDisturb 1 ASCII

character

DscpAudio Up to 2

ASCII characters

DscpSignaling Up to 2

ASCII characters

DstEnable 1 ASCII

character

DstEnd Up to 3

ASCII characters

DstStart Up to 3

ASCII characters

The number of seconds (1-99) to wait before en bloc sending digits

10 CFG,

WEBA

dialed in an invite message. The time after which a phone automatically attempts to dial a non-null DialPlan sequence. See

Appendix B: Configuring a Dial Plan for more information.

This string of characters specifies one or more dialplans for the

“” CFG,

WEBA

phone. More than one DialPlan parameter may be specified and parameters should be logically OR’d together. See Appendix

B: Configuring a Dial Plan for more

information. 0 = Web Administration Interf ace

0 CFG

Enabled 1 = Web Administration Interf ace Disabled

Name to be sent in the SIP display name field. This value displays during caller id.

“” CFG,

WEBA,

WEBU

IP address of the DNS server. 0.0.0.0 DHCP,

CFG,

WEBA

Specifies if the user wants the phone to ring for incoming calls. When set to 1, the phone will not

0CFG,

WEBA,

WEBU

ring. 0 = DND Disabled 1 = DND Enabled

Differentiated services code point for audio packets. Valid values are

46 CFG,

WEBA

0 to 63. Differentiated services code point

for signaling packets. Valid values

34 CFG,

WEBA

are 0 to 63. Daylight Savings Ti me (DST).

0 = Disable DST

0 CFG,

WEBA

1 = Enable DST St art date of Dayligh t Savings T ime

in MMDDHH. End date of Daylight Savings Time

in MMDDHH.

“” CFG,

WEBA “” CFG,

WEBA

3 of 8

Issue 1.2 January 2005 37

Configuration Parameters

Table 1: 4602 SIP Telephone Parameters (continued)

Parameter Val ue Type Value Default Source(s)

DTFormat 1 ASCII

character

DtmfMethod 1 ASCII

character

Ethernet2 1 ASCII

character

ForcedLogin 1 ASCII

character

GatewayAddress Dotted

Decimal ASCII

HoldRemind 1 ASCII

character

Date and time format for LCD: 0 = mm/dd/yy hh:mm(a/p) 1 = dd/mm/yy hh:mm(a/p) 2 = mm/dd/yy hh:mm(24-hour ti me) 3 = dd/mm/yy hh:mm(24-hour ti me)

0 = Always use in-band signaling (never send 2833)

1 = 2833 by negotiation in SDP (Session Description Protocol) 2 = 2833 always (ignore SDP)

Status of the second Ethernet Interface. 0 = disabled 1 = Auto negotiate

Forces the user to enter a numeric extension and password to log in to the phone. The numeric login and password are used as the user name and password with the SIP registrar. The password automatically has the string “elite” appended because many registrars require a non-numeric character in th e pas sw o r d . If ForcedLogin is disabled, the SipName and SipPwd must be provided via the Web i nterface or a Configuration file for the phone to properly register. Only numeric extensions and passwords are allowed. 0 = No Login Required (disabled) 1 = Login Required

In addition, the set keeps the last valid login and password in non-volatile memory so that it can be automatically submitted on a reboot. If the user logs off the phone, the non-volatile values are cleared.

Gateway address for the telephone.

If enabled, the Hold reminder tone sounds every minute while any call is in the hold state. 0 = Disabled 1 = Enabled

0CFG,

WEBA,

WEBU

1 CFG,

WEBA

1CFG,

WEBA

0 CFG,

WEBA

0.0.0.0 DHCP,

MAN,

WEBA 0 CFG,

WEBA,

WEBU

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38 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Introduction

Table 1: 4602 SIP Telephone Parameters (continued)

Parameter Val ue Type Value Default Source(s)

HotDial 1 ASCII

character

HotLine Up to 1

ASCII character

HotLineAddress Up to 64

ASCII characters

Include Up to 64

ASCII characters

IPAddress Dotted

Decimal ASCII

IPDialing 1 ASCII

character

Layer2Audio 1 ASCII

character

Layer2Signaling 1 ASCII

character

Layer2Tagging 1 ASCII

character

When HotDialing is enabled, the user can dial calls without firs t going off hook on the handset or speaker. HotDialing automatically turns the speaker on. Note that HotDialing is automatically disabled if HotLine is enabled. 0 = Disabled 1 = Enabled

Enables or disables hotline operation. 0 = disable 1 = enable. When HotLine is active, hotdialing and speed dialing from the phone’s dialpad are automatically disabled.

Note: The Avaya SIP Soluti on does not support this feature.

Speci fies the URI dialed when the set goes offhook and HotLine is enabled. Note: The Avaya SIP Soluti on does not support the Hotline feature.

The file name specified is read and its contents processed as another configuration file. Confi guration files can have more than one Include parameter.

IP address to be used by the telephone.

This lets the user enter a numeric IP address to dial as a dial string. Mainly useful during debugging. 0 = IP address dialing off 1 = IP address dialing on

Layer 2 audio priority values, from 0 to 7.

Layer 2 signaling priority values, from 0 to 7.

802.1Q tagging enabled on Port 1. 0 = Disable 1 = Enable

0CFG,

WEBA,

WEBU

0 CFG,

WEBA

“” CFG,

WEBA

“” CFG

0.0.0.0 DHCP,

MAN,

WEBA 0 CFG,

WEBA

6CFG,

WEBA 6 CFG,

WEBA 0CFG,

MAN,

WEBA

5 of 8

Issue 1.2 January 2005 39

Configuration Parameters

Table 1: 4602 SIP Telephone Parameters (continued)

Parameter Val ue Type Value Default Source(s)

MsgButtonUrl Up to 255

ASCII characters

MsgWaitSubscr ibe Up to 255

ASCII characters

OverrideWeb 1 ASCII

character

ProxyPort Up to 4

ASCII characters

ProxyServers Up to 255

ASCII characters

RegisterExpires Up to 5

ASCII characters

RegistrarServers Up to 255

ASCII characters

When the user presses the Messages button, a call is initiat ed to this URL. If the h an d s e t is on-hook, the speaker is turned on and the call is placed. Note that if Hotline is enabled, this par a me ter holds the extension to dial to reach voice mail instead of a SIP URI. In this case, the digits are sent using RFC 2833. Examples: voicemail@comm.elite.com 77777

URL of the voice mail server to subscribe to for message waiting notification.

Example: voicemail@comm.elite.com

Select if configuration data in the Configuration file download overwrites data saved from the Web interface. Useful when the HTTP server is not found. 0 = No 1 = Yes

Port number to contact the proxy server. If a domain is specified for proxy servers this value must be 0. If a numeric IP ad d ress is specified, for proxy servers, this value must be 5060.

Proxy server IP address or domain.

192.168.0.9 example.com

Number of seconds before the phone re-registers with the registration server. A value of 0 turns off automatic registration. Values of 0 to 65,000 are permitted.

Proxy server IP address or domain. For example:

192.168.0.9 example.com

“” CFG,

WEBA

“” CFG,

WEBA

0 CFG,

WEBA

5060 CFG,

WEBA,

MAN

0.0.0.0 CFG,

WEBA,

MAN 360 CFG,

WEBA

0.0.0.0 CFG,

WEBA,

MAN

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40 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Introduction

Table 1: 4602 SIP Telephone Parameters (continued)

Parameter Val ue Type Value Default Source(s)

RegistrarPort Up to 4

ASCII characters

RegistrationDomain Up to 255

ASCII characters

RingT ype Up to 2

ASCII characters

RtpBase Up to 5

ASCII characters

SipName Up to 32

ASCII characters

SipProtocol 1 ASCII

character

SipPwd Up to 16

ASCII characters

SiteOption Up to 3

ASCII characters

SntpServers Up to 255

ASCII characters

SpeedDial Up to 255

ASCII characters

Port number to contact the Registrar se rver. If a domain is specified for Registrar servers, this

5060 CFG,

WEBA,

MAN

value must be 0. If an IP address is specified for Registrar servers, this value must be 5060.

SIP Domain, for example: example.com

Telephone ring type. Permitted values are 1 to 16.

1CFG,

CFG,

WEBA

WEBA,

WEBU

The base port from which the phone increments upward to

16384 CFG,

WEBA

specify where it will receive media streams.

SIP user name or extension used with the set’s IP address to uniquely identify the user . SipName

“” CFG,

WEBA,

WEBU

is used to login to the Registrar, but is only used if ForcedLogin is disabled.

Transport protocol: 1 = UDP

1 CFG,

WEBA

2 = TCP Password that is passed on to the

Registar for user authorization. The value is only used if ForcedLogin

“” CFG,

WEBA,

WEBU

is disabled. Site-specific option number

between 130 and 254 used by

172 CFG,

WEBA

DHCP. SNTP server’s IP address. 0.0.0.0 CFG,

WEBA

Speci fies the data assigned to a Speed Dial button in the format:

“” CFG,

WEBU

Name, Number. The name fiel d is restricted to 14 c h aracters. More than one SpeedDi al parameter may be specified.

Examples: Bob Day, 6715 Dave R, sip:dbr@home.com

7 of 8

Issue 1.2 January 2005 41

Configuration Parameters

Table 1: 4602 SIP Telephone Parameters (continued)

Parameter Val ue Type Value Default Source(s)

SubNetMask Dotted

Decimal ASCII

SysLogInfo Up to 16

ASCII characters

SysLogPort Up to 5

ASCII characters

TimeZone Up to 2

ASCII characters

VlanId Up to 9

ASCII characters

Network Mask for the phone. 0.0.0.0 DHCP,

MAN,

WEBA

IP address to which syslog output is sent.

0.0.0.0 CFG,

WEBA

Port to which syslog output is sent. 514 CFG,

WEBA

Time Zone in hours aft er GMT. (Greenwich Mean Time). See

8 CFG,

WEBA

Appendix C: Time Zone Determination.

Local time = GMT + Time Zon e, if Time Zone <=12 Local time = GMT + 25 minus T ime Zone, if Ti me Zone is >12.

Comma-separated pair of VLAN IDs for Ethernet Port 1. Allowed values are 0 to 4094.

0CFG,

WEBA,

MAN

Example: 1234

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42 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Appendix B: Configuring a Dial Plan

Introduction

This appendix describes how to configure the DialPlan parameter.

Note:

Note: If the HotLine feature is enabled, you cannot configure a dial plan. The DialPlan

feature is automatically disabled whenever the HotLine feature is active. Since Avaya does not support the HotLine feature, be sure you have not inadvertently enabled this parameter.

Dial Plan Setup

The 4602 SIP Telephone uses custom dial plans to assist in routing telephone cal ls and to minimize dialing delays experienced by users. In addition, the phone automatically attempts to dial a non-null dial sequence after a period of DialDelay seconds have passed.

The following table shows the syntax for dial plan entries.

Table 2: Dial Plan Syntax

To Specify Enter Result

Digit 0 1 2 3 4 5 6 7 8 9 0 Identifies a specific digit. Range of Digits [Digit-Digit] OR Specifies a range that will match a digit. Wildcard x OR

Multiple Dial Plan s | Use the | symbol to separate multiple dial

Match any single digit that is dialed . Matches any arbitrary number of digits or

range of digits including none.

plans. For example: 911|9xxxxxxx|

Issue 1.2 January 2005 43

Configuring a Dial Plan

Example

To use 4-digit extension dialing in combination with dialing 9 to dial an outside number this dial plan would work.

Note:

Note: Note that the plan below does not use 0xxx or 9xxx numbers as extensions.

[1-8]xxx|9xxxxxxx|911|90|91xxxxxxxxxx

[1-8]xxx Causes extensions 1000-8999 to be dialed immediately 9xxxxxxx Causes 7 digit local numbers to be dialed 911 Causes 911 to be dialed immediately after it is entered 90 Causes the outside operator to be dialed immediately 91xxxxxxxxxx Causes long distance calls to be dialed after the 10

digit is entered

Setting Up an International Dial Plan

Each customer’s dialing plan needs differ, so there is no specific Avaya-recommended dial plan setup. Table 2 (useful for extensions or local calls) or arbitrary digit str ing lengths (useful for international numbers, which can vary in length from country to country).

When dialing International numbers, the 4602 does not know in advan ce how many dig its a given number requires, so some indication i s needed to termi nate the dial ing proc ess and send out the digits.

If you set up your SIP Dial Plan to include arbitrary length International numbers with the + character (for example, 9011x+), instruct your users to press # upon completion of dialing an International number. The user’s terminating # is therefore part of the arbitrary length string. If you set up your SIP Dial Plan to include only fixed-length Int e rnational numbers (for example, 901144xxxxxxx to allow only calls to England), the phone dials the number automatically when the proper length is reached. In this case, a terminati ng # is not necessary.

shows that the SIP Dial Plan allows you to specify lengths of phone numbers

44 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Appendix C: Time Zo ne Determination

Introduction

This appendix describes how to determine the Ti meZone parameter setting.

Time Zone Setting

Time zones are based on the distance from Greenwich Mean Time (GMT), which is zero. Tim e zones east of Greenwich, UK, go from +1 to +12. Time zones west of Greenwich, UK go from

-1 to -12. The 4602 SIP Telephone uses the TimeZone parameter to set the Date and Time display. The

TimeZone p arameter ca n be up to two ASCII char acters. Bec ause the p hone doe s not acc ept a plus (+) or negative (-) sign, you have t o use a formula to obtain a numerical time zone value to use.

Time Zone Calculation:

1. Use the Time Zone Chart to determine the time zone in which the phone is located.

2. If the time zone is -1 to -12 (i.e., West of Greenwich, UK), eliminate the minus sign and use the number as the TimeZone parameter value. For example, a phone site located in the Eastern United States has an actual time zone of -5. Therefore the TimeZone parameter value for that site is 5.

3. If the time zone is +1 to +12 (i.e., East of Greenwich, UK), subtract that number from 25 and use the result as the TimeZone parameter value. For example, a phone site l ocated in Japan has an actual ti me zon e of +9. Ther efore, the TimeZone parameter value for t hat site is 25 minus 9, or 16.

See Table 3

for an easy to use reference to TimeZone parameter values.

Issue 1.2 January 2005 45

Time Zone Determination

Figure 2: Time Zone Chart

46 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Time Zone Setting

Table 3: Actual Time Zones and Corresponding Time Zone Parameter Values

If Actual Time Zone is: Use this Parameter Value:

-1 1

-2 2

-3 3

-4 4

-5 5

-6 6

-7 7

-8 8

-9 9

-10 10

-11 11

-12 12 00

+1 24 +2 23 +3 22 +4 21 +5 20 +6 19 +7 18 +8 17

+9 16 +10 15 +11 14 +12 13

Issue 1.2 January 2005 47

Time Zone Determination

48 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Index

Numerical

4602 SIP Telephone

administration tools

Introduction to Managing the phone . . . . . . . 13

About This Guide . . . . . . . . . . . . . . . . . . 7

Accessing the Telephone’s Web Interface . . . . . . 29

Admin Security page/screen . . . . . . . . . . . . 30

Administering 4602 SIP Telephones . . . . . . . . 17

Administrative Approaches . . . . . . . . . . . . . 15

Administrative Prerequisites . . . . . . . . . . . . 13

Administrative Steps/Checklist . . . . . . . . . . . 14

Advanced Troubleshooting Chart . . . . . . . . . . 34

Audience, for this guide . . . . . . . . . . . . . . . 7

Basic Troubleshooting Chart . . . . . . . . . . . . 33

Bypassing an Internet Proxy . . . . . . . . . . . . 29

Call Handling page/screen . . . . . . . . . . . . . 30

Chart, for basic troubleshooting . . . . . . . . . . . 33

Checklist, of Administrative tasks . . . . . . . . . . 14

Commands, for Manual Configuration. . . . . . . . 31

Configuration Files, examples of . . . . . . . . . . 23

Configuration Files, Using . . . . . . . . . . . . . 21

Configuration Parameters . . . . . . . . . . . . . 35

Conventions Used, in this document . . . . . . . . . 9

Converting a SIP Set Back to H.323. . . . . . . . . 19

Converting an H.323 Set to SIP. . . . . . . . . . . 18

Converting H.323 Protocol Phones to SIP . . . . . . 17

DHCP Settings . . . . . . . . . . . . . . . . . . 21

DHCP Settings, Using for Configuration . . . . . . . 21

Dial Plan Setup . . . . . . . . . . . . . . . . . . 43

Dial Plan, International . . . . . . . . . . . . . . . 44

Dialpad, Using to Set the IP Address . . . . . . . . 28

DNS Address Resolution . . . . . . . . . . . . . . 24

Document Organization . . . . . . . . . . . . . . . 9

Document, How to Use. . . . . . . . . . . . . . . . 8

Documentation, Related . . . . . . . . . . . . . . .11

. . . . . . . . . . . . . . . 15

Index

Domain Name, Specifying for Registrar or

Proxy Servers. . . . . . . . . . . . . . . . . . . 25

Domain, Registration, specifying. . . . . . . . . . . 25

Firmware Status page/screen . . . . . . . . . . . . 30

Firmware Update page/screen. . . . . . . . . . . . 30

Forced Login Passwords . . . . . . . . . . . . . . 24

H.323 Protocol Phones, Converting to SIP . . . . . . 17

H.323 protocol, Converting to SIP . . . . . . . . . . 18

H.323 Telephone Sets, automatically upgrading

all sets to SIP. . . . . . . . . . . . . . . . . . . 18

H.323, Converting from SIP back to . . . . . . . . . 19

H.323, Converting to SIP on a Set-By-Set Basis . . . 19

Hardware Status page/screen . . . . . . . . . . . . 30

Home Page, for the Web Interface. . . . . . . . . . 30

How to Use This Document . . . . . . . . . . . . . . 8

Intended Audience . . . . . . . . . . . . . . . . . .7

International Dial Plan, Setting Up an . . . . . . . . 44

Introduction to Managing the 4602 SIP Telephone . . 13

IP Address, Determining the. . . . . . . . . . . . . 28

IP Address, setting the . . . . . . . . . . . . . . . 27

IP Address, Using the dia lpad to set . . . . . . . . . 28

Issue Date . . . . . . . . . . . . . . . . . . . . . .8

Main (Home) Page, in the Web Interface. . . . . . . 30

Managing the 4602 SIP Telephone, Introduction . . . 13 Managing the Telephone Manually or Using the Web

Interface . . . . . . . . . . . . . . . . . . . . . 27

Manual Configuration . . . . . . . . . . . . . . . . 31

Manually managing the phone. . . . . . . . . . . . 27

Moving a Telephone’s Physical Location . . . . . . . 25

Network & QoS page/screen . . . . . . . . . . . . 30

Network Status page/screen . . . . . . . . . . . . 30

Issue 1.2 January 2005 49

Index

Organization, of this guide . . . . . . . . . . . . . . 9

Overview, of this guide . . . . . . . . . . . . . . . . 7

Parameter Sources, Precedence of . . . . . . . . . 16

Parameters, for Configuration. . . . . . . . . . . . 35

Parameters, Required . . . . . . . . . . . . . . . 23

Parameters, Setting . . . . . . . . . . . . . . . . 21

Passwords, Forced Login. . . . . . . . . . . . . . 24

Phone Settings page/screen . . . . . . . . . . . . 30

Precedence of Parameter Sources . . . . . . . . . 16

Prerequisites . . . . . . . . . . . . . . . . . . . 13

Proxy Serve rs and/or Regi strar, Specifying a

Domain Name for

Proxy, Bypassing . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . 25

QoS and Network page/screen . . . . . . . . . . . 30

Registrar and/or Proxy Servers, Specifying a

Domain Name . . . . . . . . . . . . . . . . . . 25

Registration Domain, Specifying a . . . . . . . . . 25

Related Documentation . . . . . . . . . . . . . . .11

Required Parameters . . . . . . . . . . . . . . . 23

Reset page/screen. . . . . . . . . . . . . . . . . 30

TCP to UDP, Switching from . . . . . . . . . . . . 26

Time Zone Calculation . . . . . . . . . . . . . . . 45

Time Zone Chart . . . . . . . . . . . . . . . . . . 46

Time Zone Determination . . . . . . . . . . . . . . 45

Time Zone Setting . . . . . . . . . . . . . . . . . 45

TimeZone Parameter Values . . . . . . . . . . . . 47

Troubleshooting . . . . . . . . . . . . . . . . . . 33

Troubleshooting, Advanced Chart . . . . . . . . . . 34

UDP to TCP, Switching from . . . . . . . . . . . . 26

User Security page/screen . . . . . . . . . . . . . 30

User Web Interface, Switching to the. . . . . . . . . 30

Using the Web Interface . . . . . . . . . . . . . . 27

Using the Web Interface to Manage the Telephone . . 27

Web Interface Main (Home) Page . . . . . . . . . . 30

Web Interface, Accessing the . . . . . . . . . . . . 29

Web Interface, Using the . . . . . . . . . . . . . . 27

Setting an IP Address . . . . . . . . . . . . . . . 27

Setting for Time Zone . . . . . . . . . . . . . . . 45

Setting Parameters . . . . . . . . . . . . . . . . 21

Settings, U sing DHCP settings for c onfiguration . . . 21

Setup, Dial Plan . . . . . . . . . . . . . . . . . . 43

SIP Settings page/screen. . . . . . . . . . . . . . 30

SIP to H.323, converting on a Set-By-Set Basis . . . 20 Specifying a Domain Name for the Registrar and/or

Proxy Servers . . . . . . . . . . . . . . . . . . 25

Specifying a Registration Domain. . . . . . . . . . 25

50 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Avaya 4602 SIP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

About This Guide

Overview

Intended Audience

Issue Date

How to Use This Document

Document Organization

Conventions Used

Symbolic Conventions

Typographic Conventions

Related Documentation

Introduction

Administrative Prerequisites

Administrative Steps/Checklist

4602 SIP Telephone Administration Tools

Administrative Approaches

Parameter Sources and Their Precedence

Chapter 2: Administering 4602 SIP Telephones

Introduction

Converting H.323 Protocol Phones to SIP

Converting an H.323 Set to SIP

Automatically Upgrading All H.323 Telephone Sets

Upgrading on a Set-By-Set Basis

Converting a SIP Set Back to H.323

Upgrading on a Set-By-Set Basis

Setting Parameters

Using DHCP Settings

Using Configuration Files

Configuration File Examples

Required Parameters

DNS Address Resolution

Forced Login Passwords

Moving a Telephone’s Physical Location

Specifying a Registration Domain

Switching from UDP to TCP

Introduction

Setting an IP Address in the Telephone

Determining the IP Address

Using the Telephone Dialpad to Set the IP Address

Accessing the Telephone’s Web Interface

Bypassing an Internet Proxy

Main (Home) Page

Switching to the User Web Interface

Local Commands for Manual Configuration

Chapter 4: Troubleshooting

Introduction

Basic Troubleshooting Chart

Advanced Troubleshooting Chart

Appendix A: Configuration Parameters

Introduction

Appendix B: Configuring a Dial Plan

Introduction

Dial Plan Setup

Example

Setting Up an International Dial Plan

Appendix C: Time Zo ne Determination

Introduction

Time Zone Setting

Index

Numerical