Avaya 4602 SIP User Manual

4602 SIP Telephone

SIP Release 1.2 Administrator’s Guide

16-300037

Issue 1.2

January 2005

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervent ion

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, in the United States and Canada, call the Technical Service Center's Toll Fraud Intervention Hotline at 1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to the original published version of this documentation unless such modifications, additions or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web site: http://www.avaya.com/support

• Within the United States, click the Escalation Contacts link that is located under the Support Tools heading. Then click the appropriate link for the type of support that you need.

• Outside the United States, click the Escalation Contacts link that is located under the Support Tools heading. Then click the International Services link that includes telephone numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll facility access)

• Eavesdropping (privacy invasions to hum ans )

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

regardless of motive or intent)

. If you are:

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked equipment rests with you - Avaya’s customer system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation documents

• System ad ministration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their interfaces

• Your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance, reliability and security depending upon network configurations/design and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc. The correction of interference caused by such unauthorized modifications, substitution or attachment will be the responsibility of th e user. Pursuant to Part 15 of the Federal Communications Commission (FCC) Rules, the user is cautioned that changes or modifications not expressly approved by Avaya Inc. could void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or IEC 60950-1, 1st Edition, including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No. 60950-1-03 / UL 60950-1.

Safety Requirements for Information Technology Equipment, AS/NZS 60950:2000.

One or more of the following Mexican national standards, as applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information Technology Equipment, CISP R 22:1997, EN55022:1998, and AS/N ZS

3548. Information Technology Equipment – Immunity Characteristics – Limits

and Methods of Measurement, CISPR 24:1997 and EN55024:1998, including:

• Electrostatic Discharge (ESD) IE C 61000 -4 -2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

Federal Communi cations Commi ssion Statement Part 15:

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not provide proper answer-supervision signaling is in violation of Part 68 rules. This equipment returns answer-supervision signals to the public switched network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct inward dialed (DID) calls forwarded back to the public switched telephone network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya at test s tha t thi s r egis te red eq ui pmen t is cap ab le o f pr ovid in g user s access to interstate providers of operator services through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

Means of Connection

Connection of this equipment to the telephone network is shown in the following tables.

Canadian Department of Commu nications (DOC) Interference Information

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada. This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC) Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168 label identification number complies with the FCC’s Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment described in this document complies with Paragraph 68.316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be obtained by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

All Avaya media servers and media gateways are compliant with FCC Part 68, but many have been registered with the FCC before the SDoC process was available. A list of all Avaya registered products may be found at: http://www.part68.org manufacturer.

European Union Declarations of Conformity

by conducting a search using “Avaya” as

Japan

This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

To order copies of this and other docume nts:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701 FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

Attention: Avaya Account Management E-mail:totalware@gwsmail.com For the most current versions of documentation, go to the Avaya support

Web site: http://www.avaya.com/support

Avaya Inc. declares that the equipment specified in this document bearing the “CE” (Conformité Europeénn e) mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (1999/5/EC), including the Electromagnetic Compatibility Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This equipment has been certified to meet CTR3 Basic Rate Interface (BRI) and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12 and CTR13, as applicable.

Copies of these Declarations of Conform ity (DoCs) can be obtai ne d by contacting your local sales representative and are available on the following Web site: http://www.avaya.com/support

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 1: Introduction to Managing the 4602 SIP Telephone . . . . . . 13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Administrative Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Administrative Steps/Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

4602 SIP Telephone Administration Tools . . . . . . . . . . . . . . . . . . . . . . 15

Administrative Approaches. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Parameter Sources and Their Precedence. . . . . . . . . . . . . . . . . . . . 16

Chapter 2: Administering 4602 SIP Telephones. . . . . . . . . . . . . . 17

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Converting H.323 Protocol Phones to SIP . . . . . . . . . . . . . . . . . . . . . . 17

Converting an H.323 Set to SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Automatically Upgrading All H.323 Telephone Sets. . . . . . . . . . . . . . . 18

Upgrading on a Set-By-Set Basis. . . . . . . . . . . . . . . . . . . . . . . . . 19

Converting a SIP Set Back to H.323 . . . . . . . . . . . . . . . . . . . . . . . . . 19

Upgrading on a Set-By-Set Basis. . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using DHCP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuration File Examples . . . . . . . . . . . . . . . . . . . . . . . . . 23

Required Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

DNS Address Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Forced Login Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Moving a Telephone’s Physical Location . . . . . . . . . . . . . . . . . . . . 25

Specifying a Domain Name for the Registrar and/or

Proxy Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Specifying a Registration Domain . . . . . . . . . . . . . . . . . . . . . . . . 25

Switching from UDP to TCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Issue 1.2 January 2005 5

Contents

Chapter 3: Managing the Telephone Manually or Using the Web Interface 27

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Setting an IP Address in the Telephone . . . . . . . . . . . . . . . . . . . . . . . 27

Determining the IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using the Telephone Dialpad to Set the IP Address . . . . . . . . . . . . . . 28

Accessing the Telephone’s Web Interface . . . . . . . . . . . . . . . . . . . . . . 29

Bypassing an Internet Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Main (Home) Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Switching to the User Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . 30

Local Commands for Manual Configuration. . . . . . . . . . . . . . . . . . . . . 31

Chapter 4: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . 33

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Advanced Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Appendix A: Configuration Parameters . . . . . . . . . . . . . . . . . . 35

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Appendix B: Configuring a Dial Plan. . . . . . . . . . . . . . . . . . . . 43

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Dial Plan Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Setting Up an International Dial Plan. . . . . . . . . . . . . . . . . . . . . . . 44

Appendix C: Time Zone Determination . . . . . . . . . . . . . . . . . . 45

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Time Zone Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

6 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

About This Guide

Overview

This guide covers how to administer the 4602/4602SW SIP (Session Initiation Protocol) Telephone. The 4602/4602SW SIP Telephone offers t he latest advances in telephony systems. A primary administrative advantage is that updates and new features are downloaded to the phone without intervention or the ne ed fo r phone r eplacement. Although t he 4602/4602SW SIP Telephone is a basic IP telephone model, it shares many characteristics with higher-end IP telephones, including ease of operation for its users.

To use an Avaya SIP Solution, one or more servers must be configured for SIP and the SIP installation procedures must be completed. See Related Documentation documentation on basic server setup and SIP installation.

Note:

Note: This guide does not cover administration of non-SIP IP telephones. For

information on administering any of the 4600 Series IP Telephones, see the “4600 Series IP Telephone LAN Administrator’s Guide” (Document Number 555-233-507).

for information about

The SIP telephone described in this document comes in two models, th e 4602 and the 4602SW . The only difference between them is that the 4602SW SIP Telephone has a second Ethernet port and an internal switch for connecting a PC to the LAN. For purposes of this document, there is no difference in the administration between the 4602 and the 4602SW, and any reference to a 4602 SIP Telephone applies equally to a 4602SW SIP Telephone.

Intended Audience

This document is intended for telephone administrators.

Issue 1.2 January 2005 7

About This Guide

Issue Date

This document was issued for the first time in June, 2004. This document was re vised in September, 2004 for Release 1.1. The 1.1 Release includes new telephone parameters, the ability to switch from UDP to TCP as a SIP transport protocol, and additional information regarding the Avaya SIP Solution.

This document was revised in January, 2005 for Release 1.2, to incorporate the following new material:

● A section on moving SIP telephones fr om one lo cation to anothe r was added. See Moving

a Telephone’s Physical Location.

● A new Appendix C: Time Zone Determination, was added.

● A note indicating that an HTTP server is required for Avaya SIP Telephones was added to

the Administrative Prerequisites

section.

How to Use This Document

This Guide is organized to help you find t opics i n a logi cal manner. Read it from start to fini sh to get a thorough underst anding of how t o manage the 4602 SIP Telephone, or review the Table of Contents or Index to locate in formation specific to a task or function you want to perform.

8 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Document Organization

This guide contains the following chapters and appendices:

Document Organization

Chapter 1: Introduction to Managing the 4602 SIP Telephone

Chapter 2: Administering 4602 SIP Telephones

Chapter 3: Managing the Telephone Manually or Using the Web Interface

Chapter 4: Troubleshooting

Appendix A: Configuration Parameters

Appendix B: Configuring a Dial Plan

Appendix C: Time Zone Determination

Explains prerequisites, provides an administrative task checklist, and discusses the different approaches available for managing the telephone.

Provides details on converting 4602 Telephones from H.323 protocol to SIP pr otocol and setting the required parameters. This chapter also covers how to set up the configuration files, so that tel ephones are automatically configured during start up.

Covers using manual programming at the phone to override Web or other settings. Manual programming handles special situati ons and aids i n investigating problems. Also provides procedures for using the Web interface to manage telephones in the system.

This chapter explores basic and advanced troubleshooting concepts.

Contains a complete listing and a brief description of all of the SIP telephone parameters.

Describes the syntax for and provides examples of specifying a dial plan for the phone.

Specifies time zone coding for the Time Zone parameter.

Conventions Used

This guide uses the following textual, symbolic, and typographic conventions to help you interpret informati on.

Issue 1.2 January 2005 9

About This Guide

Symbolic Conventions

Note:

Note: This symbol precedes additional informat ion about a topic. This information is not

required to run your system

Important:

Important: This symbol precedes information that call s attention to a situation that might

cause problems or serious inconvenience.

CAUTION:

CAUTION: This symbol precedes inform ation about a hazard th at might pot ential l y cause a n

interruption of service, loss of data, or harm to software.

Typographic Conventions

This guide uses the following typographic conventions:

command Words printed in this type are commands th at you enter

into your system. message Words printed in this type are system mes sages.

Document Blue underlined type indicates a section or sub-sect ion

in this document containing additional information about

a topic. “Document” Italic type enclosed i n quotes indi cates a re ference to an

external document or a specific chapter/section of an

external document. italics Italic type indicates the result of an action you take or a

system response in step by step procedures. Administrative Words printed in bo ld type are menu or screen t itl es and

labels, or items on menus and screens that you select or

enter to perform a task , i. e., fields, button s, icons and for

general emphasis.

10 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

Introduction

This chapter provides an overview of basic 4602 SIP Telephone management. It off ers a checklist of administrative tasks and an overview of configurati on processing.

Administrative Prerequisites

Certain hardware and software requirements must be in place prior to installing and administering a SIP telephone system. These featur es are covered in detail in the documents listed under Related Document ation the Avaya Web site, http://www.avaya.com/support

in this guide. You can also find the se related document s on

Avaya’s SIP Solution recommends specific configurations based on Avaya-supported OPS (Outboard Proxy SIP). For more information, see the “4602 SIP Telephone Release 1.1 Quick

Setup Guide.”

Important:

Important: An HTTP server is required to operate Avaya SIP Telephones, and is available

from a vendor of your choice. Av aya recommends Ap ache. For informati on about the Apache HTTP Server Project, see the http:\\httpd.apache.org

Once the prerequisites have been satisfied, you can proceed with administering Avaya 4602 SIP Telephones as IP endpoints.

Web site.

Issue 1.2 January 2005 13

Introduction to Managing the 4602 SIP Telephone

Administrative Steps/Checklist

This checklist covers the step s the administrator takes to get the 4602 SIP Telephone system up and running.

Step Action Result

1. Administers the SIP Proxy server. Hardware is ready for startup.

2. Performs H.323 to SIP conversion on all 4602 SIP Telephones.

(See Chapter 2: Administering 4602 SIP

Telephones for details)

3. Determines the best way to administer telephones:

● Use default values

● Use DHCP to set certai n required

parameters

● Use Web interface and/or dialpad

to set certain other pa rameters

(See Administrative Approaches

for

details.)

4. Configure a Dial Plan. (See Appendix B: Configuring a Dial

Plan for details.)

5. Distributes Extension Numbers and Passwords to users.

SIP software is downloaded to all telephones.

Phones are operative and ready for use.

Automatic dialing of internal/external calls, depending on how the plan is configured. Facilitates call routing and minimizes dialing delays.

Users can log in (if required) and ac cess their Web interface.

14 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide

4602 SIP Telephone Administration Tools

The 4602 SIP Telephone has basic tools and capabilities to help administrators assign operating parameters and manage telephone setti ngs and features. They are:

● Downloadable configuration files for setting common telephone parameters on startup,

● DHCP for setting additional parameters or modify ing current parameters,

● Administrator’s Web interface for setting/modifyi ng most paramete rs on a phone-by-phone

basis,

● Manual programming of any critical parameters from a telephone’s dialp ad, as needed,

and

● Downloadable firmware updates (automatic for all phones and manual on a

phone-by-phone basis).

Parameters that must be set for the phone(s) to operate properly are listed in Required

Parameters in Chapter 2: Administering 4602 SIP Telephones. For a list of all operating

parameters applicable to 4602 SIP Telephones, see Appendix A: Configuration Parameters

Administrative Approaches

An administrator can choose one or any combination of options to configure 4602 SIP Telephones.

For example, the administrator would normally use the configurat i on files that are aut omati cally downloaded during startup to assign all 4602 SIP Telephones a common set of [default] operating parameters. Then DHCP can assign parameters that overwrite the default values to groups of phones, perhaps those using a specific server or within a specific department. (Chapter 2: Administering 4602 SIP Telephones administrator would then use the Web interface to further configure certain parameters (for example, a user name) for single phones within the operating envi ronment. Finally, the administrator or user can specify certain values, such as a password, using the telephone dialpad. (Chapter 3: Managing the T elephone Manually or Using the Web Interface Web interface and manual commands.)

Another administrative approach can be to use a single telephone as verif ication that the system is operating properly before applying operating parameters to all phones in the system. In this scenario, Startup copies the default values and the administrator set s any overriding values on the phone using the Web inte rface (and the telephone dialpad, as applicable). After testing that the telephone works properly, all phones in the system are configured as described in the preceding paragraph.

covers setting these group parameters.) The

covers the

Issue 1.2 January 2005 15

+ 35 hidden pages