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4602/4602SW SIP IP Telephone
SIP Release 2.2
User Guide
16-300035
Issue 2.2
January 2006
Page 2
© 2006 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the infor mation in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no liability for any errors. Changes and corrections to the information
in this document may be incorporated in future releases.
For full legal page information, please see the complete document,
Avaya Legal Page for Hardware Document ation,
Document number 03-600759.
To locate this document on our Web site, simply go to
http://www.avaya.com/support
the search box.
Documentation disclaimer
Avaya Inc. is not responsible for any modifications, addition s, or deletions to
the original published version of this documentation unless such modifications,
additions, or deletions were performed by Avaya. Customer and/or End User
agree to indemnify and hold harmless Avaya, Avaya's agents, servants and
employees against all claims, lawsuits, demands and judgments arising out of,
or in connection with, subsequent modifications, additions or deletions to this
documentation to the extent made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked Web
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necessarily endorse the products, services, or informa tion described or o ff ered
within them. We cannot guarantee that these links will work all of the time and
we have no control over the availability of the linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warran ty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
http://www.avaya.com/support
Copyright
Except where expressly stated otherwise, the Product is protected by copyrigh t
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applicable law.
Avaya support
Avaya provides a telephone number for you to use to report pro blems or t o ask
questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site:
http://www.avaya.com/support
and search for the document number in
Page 3
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . 7
Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 1: Introducing Your 4602 SIP IP Telephone . . . . . . . . . . . 9
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The 4602 SIP IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2: Using Your 4602 SIP IP Telephone. . . . . . . . . . . . . . . 15
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Redialing the Last Number Called . . . . . . . . . . . . . . . . . . . . . . . . 16
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Retrieving a Voice Mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Logging On and Off the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . 19
Logging the Telephone On . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Logging Off the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 3: Headsets and Handsets . . . . . . . . . . . . . . . . . . . . 21
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Headsets for 4600 Series SIP IP Telephones. . . . . . . . . . . . . . . . . . . . . 21
Handsets for 4600 Series SIP IP Telephones . . . . . . . . . . . . . . . . . . . . 22
Issue 2.2 January 2006 3
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Contents
Chapter 4: Telephone Management and Troubleshooting . . . . . . . . 23
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Interpreting Ringer Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Personalizing Your Telephone Ringing Pattern . . . . . . . . . . . . . . . . . . . 25
Selecting a personalized ringing pattern. . . . . . . . . . . . . . . . . . . . . 25
Interpreting Display Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Testing Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Testing the Telephone Lights and Display Area. . . . . . . . . . . . . . . . . 26
Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Resetting and Power Cycling the SIP IP Telephone. . . . . . . . . . . . . . . . . 29
Resetting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Cycling the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
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About This Guide
Overview
This guide covers how to use your new 4602/4602SW SIP IP Telephone. The 4602/4602SW is
simple to use while offering the latest advances in telephony systems. Updates and new
features are downloaded to your telephone without the need for telephone replacement.
Although the 4602/4602SW is a basic telephone model, it shares many characteristics with
higher-end telephones, including ease of operation for its users.
This guide contains four chapters, geared to how you actually use the telephone. It covers:
● the buttons and features on the telephone itself,
● making and receiving calls,
● getting your voice mail messages,
● a list of compatible headsets and handsets, and
● troubleshooting you can perform to ensure that your 4602/4602SW SIP IP Telephone is
operating properly.
The 4602 and 4602SW are identical telephones from the point of view of user interface,
capabilities, administration, and so on. The only difference is that the 4602SW has a second
Ethernet port and an internal switch for connecting a PC to the LAN.
Any reference in this guide to the 4602 SIP IP Telephone applies equally to th e 4602SW SIP IP
Telephone.
Intended Audience
This document is intended for telephone users who have a 4602/4602SW SIP IP Telephone at
their desks. It is not intended to be a technical reference guide for System Administrators or
telephone technicians.
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About This Guide
Issue Date
This document was issued for the first time in June, 2004. It was revised for Release 1.1 in
September, 2004. This document was revised for Release 2.2 in January, 2006.
How to Use This Document
This guide is organized to help you find topics in a logical manner. Read it from start to finish to
get a complete understanding of how to use your 4602/4602SW SIP IP Telephone. You can
also review the Table of Contents or Index to locate information specific to a t ask or function you
want to perform.
Document Organization
This guide contains the following chapters:
Chapter 1: Introducing Your 4602
SIP IP Telephone
Chapter 2: Using Your 4602 SIP IP
Telephone
Chapter 3: Headsets and Handsets
Chapter 4: Telephone Management
and Troubleshooting
Describes each button and feature on the face of
the telephone.
Covers all call-related information, such as making
calls, conferencing, and transferring calls. This
chapter also covers accessing voice mail
messages, and logging the telephone on or off.
Provides information about SIP-compatible
handsets and headsets.
Provides basic troubleshooting actions, if you
encounter errors or experience problems.
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Conventions Used in This Document
This guide uses the following textual, symbolic, and typographic conventions to help you
interpret information.
Symbolic Conventions
Note:
Note: This symbol precedes additional information about a topic.
Typographic Conventions
This guide uses the following typographic conventions:
Conventions Used in This Document
message Words printed in this type are system messages.
Document Blue underlined type indicates a section or subsection in this
document containing additional information about a topic.
“Document” Italic type enclosed in quotes indicates a reference to a n e xterna l
document or a specific chapter/section of an external document.
italics Italic type indicates the result of an action you take or a system
response in step by step procedures.
Administrative In step by step procedures, words shown in bold represent a
single telephone button that can be pressed/selected.
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About This Guide
Related Documentation
This guide and other related documentation is available online at the following URL:
http://www.avaya.com/support
For a quick reference to telephone features and applications, see the 4602/4602SW SIP IP
Telephone Quick Reference (Document Number 16-300471).
For information related to installing an IP telephone, see the 4600 Series IP Telephone
Installation Guide (Document Number 555-233-128).
For information on desk/wall mounting the 4602/4602SW, see the 4601/4602/4602SW IP
Telephone Stand Instructions (Document Number 555-233-147).
For information about maintaining a SIP IP telephone system on a Local Area Network, see the
4600 Series IP Telephone LAN Administrator Guide (Document Number 555-233-507).
.
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Chapter 1: Introducing Your 4602 SIP IP Telephone
Introduction
This chapter introduces you to the layout of the 4602 SIP IP Telephone. It provides a description
for each functional button and other telephone characteristics.
The 4602 SIP IP Telephone
The 4602 SIP IP Telephone has:
● two Call Appearance buttons,
● ten dedicated feature buttons,
● a 2-line by 24-character display area, and
● a one-way, listen-only Speaker.
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Introducing Your 4602 SIP IP Telephone
Figure 1: 4602/4602SW SIP IP Telephone
1
10
3
4
5
2
11
6
7
8
12
13
9
14
15
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Table 1: 4602 SIP Telephone Button/Feature Descriptions
The 4602 SIP IP Telephone
Callout
Number
1 Message
Button/
Feature Name
Waiting Lamp
Button/Feature
Description
When lit, indicates you have a message waiting on your
voice messaging system.
2 Display Area The display screen has two lines of 24 characters each.
During telephone usage, the display shows the name/
telephone number of the person calling you. When you
place a call, the display shows the number you are calling.
When idle, the top line displays the time and date and the
bottom line displays your SIP extension. During transfers
and conference calls helpful information appears on the
display.
When you adjust the handset, speaker, or ringer volume
level, a graphical display of the current level is shown on
the bottom line.
Icons can appear on the left side of the display to indicate
the current state of the Call Appearance buttons. These
states are:
No Icon
Idle - Indicates the line is available and is not in use.
Shown
Active - indicates that you are using this line.
Ringing - the bell flashes to indicate an incoming call on this
line.
Hold - indicates a call is on hold on this line.
(Soft) Hold. Indicates this call was put on hold pending a
conference or a transfer.
3 Line buttons The two Call Appearance buttons are dedicated to
incoming and outgoing calls, and are labeled with an:
a. for the first Line button
and
b. for the second Line button.
1 of 3
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Table 1: 4602 SIP Telephone Button/Feature Descriptions (continued)
Callout
Number
Button/
Feature Name
Button/Feature
Description
4 Speaker Accesses the listen-only, one-way Speaker feature.
5 Speaker LED
Indicator
6 Voice Message
Lights steadily when the listen-only, one-way Speaker is
active.
Accesses your Voice Messaging System.
Button
7 Mute Turns off the active handset microphone, to prevent the
other person from hearing you.
8 Mute LED
Lights steadily when the handset is muted.
Indicator
9 Volume
Control
Adjusts the handset, speaker, or ringer volume, depending
on which item is in use.
10 Numeric
Standard 12 button pad for dialing telephone numbers.
(Dialing) Pad
11 Hold Red button used to place a call on hold.
12 Transfer Transfers a call to another telephone.
13 Conference Sets up conference calls with more than one other person.
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The 4602 SIP IP Telephone
Table 1: 4602 SIP Telephone Button/Feature Descriptions (continued)
Callout
Number
Button/
Feature Name
Button/Feature
Description
14 Drop Drops the last person added to a conference call.
15 Redial Redials the last number dialed from the telephone.
3 of 3
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Introducing Your 4602 SIP IP Telephone
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Chapter 2: Using Your 4602 SIP IP Telephone
Introduction
This chapter covers making calls, receiving calls, and using call handling features. You can use
call handling features when making a call or while a call is in progress. Call handling features
have dedicated telephone buttons, such as:
● Conference,
● Hold,
● Mute,
● Transfer, and
● Speaker.
This chapter also includes information on retrieving messages left in your voice mailbox.
Making Calls
To make a call:
1. Pick up the handset or press the Speaker button.
The first available call appearance displays the active icon.
2. Dial your party.
Connection proceeds.
3. If you pressed the Speaker button in Step 1, pick up the handset when your party answers.
Note:
Note: If you experience difficulty making International calls, remember that dialing
automatically completes five seconds after the last dialed digit. Some dial plans
require this five second interval to indicate that your dialing sequence is
complete. If you continue to experience difficulty calling internationally, contact
your System Administrator for specific instructions.
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Using Your 4602 SIP IP Telephone
Redialing the Last Number Called
The Redial feature automatically starts dialing the most recent extension or outside number
dialed.
Press the Redial button.
The last number dialed is automatically redialed.
Receiving Calls
When someone calls you, a flashing Bell icon appears in the display next to one of the two
Call Appearance buttons as the telephone rings.
To answer the call, pick up the handset and talk.
The Bell icon changes to a Handset icon indicating you are active on the incoming call.
Call Handling Features
The features described in this section are available while calls are in progress.
Conference
Use the Conference feature to conference two additional parties for a three-way conference
call.
Setting up a three-party conference call
1. Dial the first party, then press the Conference button.
The current call is placed on hold, the telephone displays the sof t Hold icon, and you
hear a dial tone.
2. Dial the number of the next party and wait for an answer.
3. Press the Conference button again to add the new party to the call.
All parties are now connected.
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Hold
Call Handling Features
Adding a held call to the current call
1. With the current call active and the other party on hold, press the
Conference button.
The current call is placed on hold and the telephone displays the soft Hold icon.
2. Select the call appearance of the original held call.
All parties are now connected.
Dropping the last person added to a conference call
Press the Drop button.
The last party connected to the conference call is dropped from the call.
The Hold feature puts a call on hold until you return to it.
Placing a call on hold
Press the Hold button.
The icon on the current call appearance changes to the Hold icon.
Returning to a held call
Press the Call Appearance button of the held call.
The call is retrieved.
Mute
During an active call, the Mute feature prevents the party with whom you are speaking from
hearing you. Use this feature to hold an offline conversation at any time during a call.
Preventing the other person or people on the call from hearing you
1. Press the Mute button.
The other party cannot hear you. The indicator light next to the Mute button lights when
Mute is active.
2. To reinstate two-way conversation, press the Mute button again.
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Using Your 4602 SIP IP Telephone
Speaker
You can use the one-way Speaker to listen to calls without lifting the handset. When you press
the Speaker button, the Speaker indicator light illuminates. The Mute indicator light also
illuminates to remind you that the listen-only Speaker is engaged.
Note:
Note: This Speaker is a one-way, listen-only device. When activated, the party at the
other end of the call cannot hear your voice, even though you can hear theirs. In
addition to the Speaker indicator, the Mute indicator lights to remind you that the
call is now one-way.
Changing from the Speaker to the Handset
Pick up the handset and talk.
The Speaker and Mute indicator lights go off.
Turning on the Speaker during a call
Press the Speaker button.
The Speaker indicator and the Mute indicator light up. The handset is disabled and the Speaker
is activated. You can hear the person on the other end, but they cannot hear you. Hanging up
the handset does not drop the call.
Turning off the Speaker during a call
Lift the handset at any time.
The Speaker and the corresponding indicator lights turn off. V oice communica tions revert to the
handset.
Ending a call while the Speaker is active
Press the Speaker button.
The Speaker and the corresponding indicator lights turn off and the call terminates.
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Transfer
Use the Transfer feature to transfer a call from your telephone to another extension.
Sending a call to another telephone
1. With the call active, press the Transfer button.
2. Dial the number to which you want to transfer the call.
3. If you do not want to announce the call, press the Transfer button again. If you want
4. Hang up your handset.
Retrieving a Voice Mail Message
The current call is placed on hold, the telephone displays the sof t Hold icon, and you
hear the dial tone.
to announce the call, wait for the person to answer, and press the Transfer button
after announcing the call.
A confirmation message, Transfer Complete appears briefly.
Retrieving a Voice Mail Message
When someone leaves a message in your voice mailbox, the Message Indicator at the top
middle of the telephone illuminates.
To retrieve your voice mail, press the Message button above the numeric dial pad.
The 4602 SIP Telephone automatically dials your voice mail system.
Once connected to your corporate Voice Mail, follow your standard voice mail retrieval
procedures. If you have voice mail-related questions, contact your System Administrator.
The Voice Mail feature can be disabled. If voice mail retrieval does not operate as indicated,
contact your System Administrator to ensure that your voice mail connection is enabled.
Logging On and Off the Telephone
You can log your telephone off as a security precaution to prevent unauthorized use. The two
procedures in this section apply to logging the 4602 Telephone off and back on.
Note:
Note: The password referred to in the procedures refers to your telephone extension
password.
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Using Your 4602 SIP IP Telephone
Logging the Telephone On
When the telephone is in a logged off state, the prompt “Ext=” appears on the top display line.
1. Use the dial pad to enter your extension number.
2. Press the # (pound) button.
The prompt, Password=? appears on the top line of the display.
3. Use the dial pad to enter your password.
4. Press the # (pound) button.
The telephone registers and is ready for use.
Logging Off the Telephone
To log off the telephone:
1. Press the Mute button.
2. Press the digits 5 6 4 6 3 3 # (L O G O F F #) on your dial pad.
The prompt Ext= appears on the top display line, indicating the telephon e is in a logged o ff
state.
20 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
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Chapter 3: Headsets and Handsets
Introduction
This chapter provides information about headsets and specialized handset s that are compatible
with your SIP IP telephone.
Headsets for 4600 Series SIP IP Telephones
Avaya supports only those headsets and headset adapters that carry an Avaya brand or logo.
There are a variety of Avaya headsets that are compatible with your 4600 Series IP Telephone.
To see the available headsets, go to http://www.avayaheadsets.com/index.html
Headsets require headset adapters/connectors to operate. Avaya off ers three types of head set
adapters for 4600 Series IP Terminals:
.
● The MIP-1 provides remote call answering and call initialization features with the Avaya
Cordless Headset.
● The Modular base amplifier (M12LUCM), which is a high-performance solution for users
who continuously wear headsets, and
● The HIP cord, which allows basic, direct headset connection to your A vaya IP Telephone if
it was manufactured before November, 2004. Telephones manufactured after November,
2004 use an HIC cord instead.
Avaya also offers a cordless headset solution (LKA10) with up to a 150 f t. mobile range from the
base. In combination, the LKA10 and the MIP-1 provide remote call answering and call
initialization features on these IP telephones:
● 4610SW
● 4620
● 4620SW
● 4630SW
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Headsets and Handsets
The MIP-1 must be ordered separately. Without the MIP-1, the LKA10 operates with other
Avaya IP Telephones, but cannot be used for remote call answering or call initialization.
The following table summarizes the Avaya corded headset connectors and cordless headset
options, and provides ordering codes.
Headset Connector Type Ordering Code
M12LUCM Corded 407639715
HIP Cord Corded 700212442
HIC Cord for 4620SW, 4621, 4622,
Corded 408122950
and 4625 IP Telephones
LKA10 (includes Headset) Cordless Solution 408271385
MIP-1 Accessory 700281074
Note:
Note: Your System Administrator must administer IP telephones without a fixed
headset button for headset operation when using the HIP Cord.
Handsets for 4600 Series SIP IP Telephones
Specialized handsets are available for noisy environments, hearing-impaired users, and other
special purposes. The following table describes specialized handsets and replacement
handsets for your telephone.
Handset Connector Type Ordering Code
AK1A-2001 Replacement Handset 700203797
AK5A-1001 Push-to-Talk 700229727
AK6A-1001 Amplified 700229735
AK8A-1001 Noisy Location 700229743
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Chapter 4: Telephone Management and
Troubleshooting
Introduction
The 4600 Series SIP IP Telephones are relatively trouble-free. This chapter provides helpful
information for:
● Interpreting the different ringer tones you hear.
● Personalizing the telephone ring pattern.
● Interpreting the telephone display symbols.
● Testing your telephone to ensure that it is operating correctly.
● Basic troubleshooting. This chart provides the most common problems a user might
encounter and suggested resolutions.
● Resetting or power-cycling your telephone, when basic troubleshooting does not resolve a
problem.
For all other IP telephone questions or problems, contact your System Administrator.
Interpreting Ringer Tones
As you become more familiar with your telephone, you will recognize the various tones you hear
for an incoming call or while using the handset. The following chart provides an overview of the
tones you hear. Check with your System Administrator to verify if the descriptions are accurate
for your system. Ringing Tones accompany an incoming call. Feedback Tones are those which
you hear through the handset (receiver) or the Speaker.
Note:
Note: Either the telephone or the PBX generates some of these tones, for example,
Reorder. When the PBX generates these tones, they can differ from this list. This
difference is especially true when the PBX is outside the United States.
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Telephone Management and Troubleshooting
Ringing (Incoming) Tones Meaning
1 Ring -------- Call from another extension.
2 Rings ------- ------- Call from outside or the System Administrator.
3 Rings ------ ------ ------ Priority call from another extension, or from an Automatic
Half Ring (ring-ping) --- A call is being redirected from your telephone to another
Feedback (Handset) Tones Meaning
Busy --- --- --- Low-pitched, rapid tone repeated 60 times per minute,
Call Waiting Ringback Tone ---_ A ringback tone with lower-pitched signal at the end. This
Callback call you placed.
because Call Forwarding of all calls is active.
signifying the number dialed is in use.
tone indicates the extension called is busy and the called
party was given a call waiting tone. Call waiting ringback
tone generation depends on the type of telephone being
called.
Confirmation -- -- -- Three short tone bursts indicate a feature activation or
cancellation was accepted.
Coverage - One short tone burst indicates your call is being sent to
another extension for a covering user to answer.
Coverage tone generation depends on the type of
telephone being called.
Dial --------- Continuous tone indicating dialing can start.
Intercept/Time-out -_-_-_- Alternating high and low tone. This tone indicates either:
● a dialing error,
● denial of a requested service, or
● failure to dial within a preset interval, usually 10
seconds after lifting the handset or dialing the
previous digit.
Recall Dial - - - ----------- Three shorts tone bursts followed by a steady dial tone
indicate a feature request was accepted and dialing can
start.
Reorder -- -- -- -- -- -- Fast busy tone repeated each half-second indicates all
telephone trunk lines are busy. A dialing error or the type
of telephone being called might cause a Reorder tone.
Ringback ---- ---- ---- ---- Low-pitched tone repeated 15 times a minute indicates
the number dialed is ringing.
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Personalizing Your Telephone Ringing Pattern
Personalizing Your Telephone Ringing Pattern
You can use the Select Ring feature to choose your own personalized ringing pattern from
among eight different patterns.
Selecting a personalized ringing pattern
To select a personalized ringing pattern:
1. With the telephone on-hook, press the Conference ( ) button.
The current ringing pattern sounds and repeats every three seconds.
2. Continue to press and then release the Conference ( ) button to cycle through each
of the eight ring patterns.
3. To save a ringing pattern as it plays, do not continue to press the Conference ()
button for at least seven seconds.
You hear the selected ringing pattern two more times, after which it is automatically saved.
A confirmation tone consisting of two rising tones sounds and your new ringing pattern is
set.
Note:
Note: Going off-hook, receiving a call or losing power during ring pattern selection
interrupts the process, and you must start over from Step 1.
Issue 2.2 January 2006 25
Page 26
Telephone Management and Troubleshooting
Interpreting Display Icons
As you become more familiar with your telephone, you will recognize the icons associated with
the state of a call or the telephone. This chart provides an overview of the icons you might see.
Check with your System Administrator to verify if the descriptions are accurate for your system.
Icon Meaning
No Icon Shown Idle. Indicates the line is available.
Active. Indicates the line is in use.
On Hold. Indicates a call is on hold on this line.
Ringing. Indicates an incoming call is arriving on this line.
(Soft) Hold. Indicates this line was put on hold pending a
conference or a transfer.
Testing Your Telephone
The Test feature helps you verify that your telephone lights and display are operating properly.
Testing the Telephone Lights and Display Area
1. With the telephone on-hook, press and release the Mute button. Then press the following
numbers on the dialpad which stand for TEST: 8 3 7 8 #
The display indicates the self-test has started. If the test is successful, the top line displays
the message “Self test Passed #=end.”. If the test is unsuccessful, the top line instead
displays the message “Self test Failed #=end.”.
2. Press # to end the test.
If nothing appears on the display area and the telephone is receiving power, your telephone
might need to be replaced. Contact your System Administrator for assistance or additional
troubleshooting information.
26 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
Page 27
Basic Troubleshooting Chart
Problem/Symptom Suggested Solution
Basic Troubleshooting Chart
Telephone does not
activate after
connecting it the first
time
Unless your System Administrator has already initialized your
telephone, you might experience a delay of several minutes before
the telephone becomes operational. On plug-in, your telephone
immediately starts downloading the following from the server to
which the telephone is connected:
● operational software,
● an IP Address, and
● any special features programmed by your System
Administrator.
Report any delay of more than 10 minutes to your System
Administrator.
Telephone does not
activate after a power
interruption
Telephone worked
Allow a few minutes for reinitialization after unplugging, resetting
the telephone, server problems, or other power interruption
causes.
Contact your System Administrator.
earlier but does not
currently seem to work
Speaker does not
Ask your System Administrator if your Speaker was disabled.
operate
Telephone does not ring Use the Up/Down Volume keys to set your ringer volume to a
higher level.
From another telephone, place a call to your extension to test this
suggested solution.
Display shows an error/
informational message
Most messages involve server/telephone interaction.
If you cannot resolve the problem based on the message received,
contact your System Administrator for resolution.
1 of 2
Issue 2.2 January 2006 27
Page 28
Telephone Management and Troubleshooting
Problem/Symptom Suggested Solution (continued)
Characters do not
appear on the Display
screen
Audio quality is poor,
specifically:
● you hear an echo
while using a
handset,
● static,
● sudden silences
or gaps in
speech,
● clipped or garbled
speech, and so
on
For more information, see Telephone does not activate after
connecting it the first time.
● Check all lines into the telephone to ensure that it is properly
connected.
● Check the power source to ensure that your telephone is
receiving power.
● Perform the following Test procedure. With the telephone
idle (on-hook), press and release the Mute button. Then
press the following numbers on the dialpad: 8 3 7 8 # which
stand for TEST. The display indicates the self-test has
started, then reports if the test succeeded or failed. If
nothing appears on the display, and the telephone is
receiving power, your telephone might need to be replaced.
If these suggested solutions do not resolve the problem, reset or
power cycle the telephone with the help of your System
Administrator.
Various potential network problems might cause this problem.
Contact your System or LAN Administrator with as complete a
description of the problem as possible.
No dial tone Ensure that both the han dset an d line co rds into the telephone a re
securely connected. Note that there might be a slight operational
delay if you unplug and reconnect the telephone.
Reset or power cycle the telephone with the assistance of your
System Administrator. For more information, see the section titled
Resetting and Power Cycling the SIP IP Telephone
Contact your System Administrator if these steps do not produce
the desired result.
A feature does not work
as indicated in this
guide. For example, the
Redial button does not
operate as described
Verify the procedure and retry. For certain features, you must lift
the handset first or place the telephone off-hook.
Contact your System Administrator if this action does not produce
the desired result. Your telephone system might be specially
programmed for certain features applicable only to your
installation.
All other telephone
Contact your System Administrator.
problems
28 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
.
2 of 2
Page 29
Resetting and Power Cycling the SIP IP Telephone
Resetting and Power Cycling the SIP IP Telephone
Reset your telephone when other troubleshooting suggestions do not correct the problem or
after being advised to do so by your System Administrator.
!
CAUTION:
CAUTION: Use a Power Cycle only with the approval of your System Administrator and only
when a reset does not resolve the problem. Power cycling might cause stored
information such as options and settings to be lost.
Resetting Your Telephone
This basic reset procedure resolves most problems. A reset is also used to download new
software and to activate or deactivate certain features.
1. Press the Mute button.
2. Using the dial pad, press the following keys in sequence: 7 3 7 3 8 #
The display shows the message “Reset values? * = no # = yes.”.
3. Choose one of the following options:
If you want to Then
Reset the telephone without
resetting any assigned
values
Reset the telephone and
any previously assigned
(programmed) values
Use this option only if your
telephone has
programmed, static values
Press * (asterisk).
A confirmation tone sounds and the display prompts
“Restart phone? * = no # = yes.”.
Press # (pound key).
The top display line shows the message “Resetting
values.”. Your telephone resets its programmed values,
like the IP Address, to its default values, and reestablishes
the server connection. The display then prompts “Restart
phone? * = no # = yes.”.
4. Press # to restart the telephone or * to terminate the restart and restore the telephone to its
previous state.
Note:
Note: Any telephone reset/restart can take a few minutes.
Issue 2.2 January 2006 29
Page 30
Telephone Management and Troubleshooting
Power Cycling the Telephone
Use the power cycle only at the request of your System Administrator. Use power cycling only if
the basic or programmed reset procedure cannot be performed or does not correct the problem:
1. Unplug the telephone and plug it back in.
The telephone connection is reestablished.
2. If power cycling does not correct the problem, your System Administrator can perform a
more severe power cycle by unplugging the telephone and Ethernet cables.
!
WARNING:
WARNING: Because the type of power cycle mentioned in Step 2 involves reprogramming
certain values, only your System Administrator can perform that step.
30 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
Page 31
Index
Index
Numerical
4600 Series SIP IP Telephones
Handsets. . . . . . . . . . . . . . . . . . . . 22
Headsets for . . . . . . . . . . . . . . . . . . 21
4602 SIP IP Telephone, Using the . . . . . . . . . 15
A
About This Guide . . . . . . . . . . . . . . . . . . 5
Adding a held call to the current call, when
conferencing . . . . . . . . . . . . . . . . . . . 17
B
Basic Troubleshooting Chart . . . . . . . . . . . . 27
Button/Feature Descriptions . . . . . . . . . . . . .11
C
Call Handling Features . . . . . . . . . . . . . . . 16
Calls
Making. . . . . . . . . . . . . . . . . . . . . 15
Receiving . . . . . . . . . . . . . . . . . . . 16
Redialing the last number called . . . . . . . . . 16
Conference
Dropping the last person added to the call . . . . 17
Conference button . . . . . . . . . . . . . . . . . 12
Conference feature . . . . . . . . . . . . . . . . 16
Conference, setting up a three-party call. . . . . . . 16
Conventions Used in This Document . . . . . . . . . 7
D
Display Area and Lights, Testing . . . . . . . . . . 26
Display area, description of. . . . . . . . . . . . . .11
Display Icons, Interpreting . . . . . . . . . . . . . 26
Document Organization . . . . . . . . . . . . . . . 6
Document, How to Use. . . . . . . . . . . . . . . . 6
Documentation, Related . . . . . . . . . . . . . . . 8
Drop button . . . . . . . . . . . . . . . . . . . . 13
Dropping the last person added to a Conference Call. 17
F
Feature/Button Descriptions . . . . . . . . . . . . .11
H
Handsets and Headsets. . . . . . . . . . . . . . . 21
Held call, adding to a conference call . . . . . . . . 17
Hold button. . . . . . . . . . . . . . . . . . . . . 12
Hold feature . . . . . . . . . . . . . . . . . . . . 17
How to Use This Document . . . . . . . . . . . . . .6
I
Icons, Interpreting . . . . . . . . . . . . . . . . . 26
Illustration, of telephone. . . . . . . . . . . . . . . 10
Intended Audience, for this guide . . . . . . . . . . .5
Interpreting Display Icons . . . . . . . . . . . . . . 26
Interpreting Ringer Tones . . . . . . . . . . . . . . 23
Issue Date, of this document . . . . . . . . . . . . .6
L
Lights and Display Area, Testing . . . . . . . . . . 26
Line buttons . . . . . . . . . . . . . . . . . . . . 11
Logging the Telephone On and Off . . . . . . . . . 19
M
Making Calls . . . . . . . . . . . . . . . . . . . . 15
Message Waiting Lamp . . . . . . . . . . . . . . . 11
Mute button . . . . . . . . . . . . . . . . . . . . 12
Mute LED Indicator . . . . . . . . . . . . . . . . . 12
P
Power Cycling the Telephone . . . . . . . . . . . . 30
R
Receiving Calls. . . . . . . . . . . . . . . . . . . 16
Redial button. . . . . . . . . . . . . . . . . . . . 13
Redialing. . . . . . . . . . . . . . . . . . . . . . 16
Related Documentation . . . . . . . . . . . . . . . .8
Resetting and Power Cycling the SIP IP Telephone. . 29
Resetting Your Telephone . . . . . . . . . . . . . 29
Retrieving a Voice Mail Message . . . . . . . . . . 19
Ringer Tones, Interpreting . . . . . . . . . . . . . 23
Ringing Pattern, Personalizing. . . . . . . . . . . . 25
Issue 2.2 January 2006 31
Page 32
Index
S
Setting up a three-party conference call . . . . . . . 16
Speaker. . . . . . . . . . . . . . . . . . . . . . 12
Changing to the Handset . . . . . . . . . . . . 18
Ending a call while active . . . . . . . . . . . . 18
Turning off during a call . . . . . . . . . . . . . 18
Turning on during a call . . . . . . . . . . . . . 18
Speaker feature . . . . . . . . . . . . . . . . . . 18
Speaker LED Indicator . . . . . . . . . . . . . . . 12
T
Telephone description . . . . . . . . . . . . . . . . 9
Telephone Lights and Display Area, Testing the . . . 26
Testing the telephone . . . . . . . . . . . . . . . 26
Transfer feature . . . . . . . . . . . . . . . . . . 19
Troubleshooting Chart, Basic . . . . . . . . . . . . 27
Troubleshooting, Basic . . . . . . . . . . . . . . . 27
U
Using Your 4602 SIP IP Telephone . . . . . . . . . 15
V
Voice Mail Message, retrieving . . . . . . . . . . . 19
Voice Message Button . . . . . . . . . . . . . . . 12
Volume Control button . . . . . . . . . . . . . . . 12
32 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
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