Avaya 4602, 4602SW User Guide

4602/4602SW SIP IP Telephone

SIP Release 2.2
User Guide

16-300035

Issue 2.2

January 2006

© 2006 Avaya Inc.
All Rights Reserved.

Notice

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assume no liability for any errors. Changes and corrections to the information
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Avaya Legal Page for Hardware Document ation,
Document number 03-600759.

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Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . 7

Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter 1: Introducing Your 4602 SIP IP Telephone . . . . . . . . . . . 9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

The 4602 SIP IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2: Using Your 4602 SIP IP Telephone. . . . . . . . . . . . . . . 15

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Redialing the Last Number Called . . . . . . . . . . . . . . . . . . . . . . . . 16

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Retrieving a Voice Mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Logging On and Off the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . 19

Logging the Telephone On . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Logging Off the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 3: Headsets and Handsets . . . . . . . . . . . . . . . . . . . . 21

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Headsets for 4600 Series SIP IP Telephones. . . . . . . . . . . . . . . . . . . . . 21

Handsets for 4600 Series SIP IP Telephones . . . . . . . . . . . . . . . . . . . . 22

Issue 2.2 January 2006 3

Contents

Chapter 4: Telephone Management and Troubleshooting . . . . . . . . 23

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Interpreting Ringer Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Personalizing Your Telephone Ringing Pattern . . . . . . . . . . . . . . . . . . . 25

Selecting a personalized ringing pattern. . . . . . . . . . . . . . . . . . . . . 25

Interpreting Display Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Testing Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Testing the Telephone Lights and Display Area. . . . . . . . . . . . . . . . . 26

Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Resetting and Power Cycling the SIP IP Telephone. . . . . . . . . . . . . . . . . 29

Resetting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Power Cycling the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide

About This Guide

Overview

This guide covers how to use your new 4602/4602SW SIP IP Telephone. The 4602/4602SW is

simple to use while offering the latest advances in telephony systems. Updates and new

features are downloaded to your telephone without the need for telephone replacement.

Although the 4602/4602SW is a basic telephone model, it shares many characteristics with

higher-end telephones, including ease of operation for its users.

This guide contains four chapters, geared to how you actually use the telephone. It covers:

● the buttons and features on the telephone itself,

● making and receiving calls,

● getting your voice mail messages,

● a list of compatible headsets and handsets, and

● troubleshooting you can perform to ensure that your 4602/4602SW SIP IP Telephone is

operating properly.

The 4602 and 4602SW are identical telephones from the point of view of user interface,

capabilities, administration, and so on. The only difference is that the 4602SW has a second

Ethernet port and an internal switch for connecting a PC to the LAN.

Any reference in this guide to the 4602 SIP IP Telephone applies equally to th e 4602SW SIP IP

Telephone.

Intended Audience

This document is intended for telephone users who have a 4602/4602SW SIP IP Telephone at

their desks. It is not intended to be a technical reference guide for System Administrators or

telephone technicians.

Issue 2.2 January 2006 5

About This Guide

Issue Date

This document was issued for the first time in June, 2004. It was revised for Release 1.1 in

September, 2004. This document was revised for Release 2.2 in January, 2006.

How to Use This Document

This guide is organized to help you find topics in a logical manner. Read it from start to finish to

get a complete understanding of how to use your 4602/4602SW SIP IP Telephone. You can

also review the Table of Contents or Index to locate information specific to a t ask or function you

want to perform.

Document Organization

This guide contains the following chapters:

Chapter 1: Introducing Your 4602
SIP IP Telephone

Chapter 2: Using Your 4602 SIP IP
Telephone

Chapter 3: Headsets and Handsets

Chapter 4: Telephone Management
and Troubleshooting

Describes each button and feature on the face of
the telephone.

Covers all call-related information, such as making
calls, conferencing, and transferring calls. This
chapter also covers accessing voice mail
messages, and logging the telephone on or off.

Provides information about SIP-compatible

handsets and headsets.
Provides basic troubleshooting actions, if you

encounter errors or experience problems.

6 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide

Conventions Used in This Document

This guide uses the following textual, symbolic, and typographic conventions to help you

interpret information.

Symbolic Conventions

Note:

Note: This symbol precedes additional information about a topic.

Typographic Conventions

This guide uses the following typographic conventions:

Conventions Used in This Document

message Words printed in this type are system messages.

Document Blue underlined type indicates a section or subsection in this

document containing additional information about a topic.

“Document” Italic type enclosed in quotes indicates a reference to a n e xterna l

document or a specific chapter/section of an external document.

italics Italic type indicates the result of an action you take or a system

response in step by step procedures.

Administrative In step by step procedures, words shown in bold represent a

single telephone button that can be pressed/selected.

Issue 2.2 January 2006 7

About This Guide

Related Documentation

This guide and other related documentation is available online at the following URL:

http://www.avaya.com/support

For a quick reference to telephone features and applications, see the 4602/4602SW SIP IP

Telephone Quick Reference (Document Number 16-300471).

For information related to installing an IP telephone, see the 4600 Series IP Telephone

Installation Guide (Document Number 555-233-128).

For information on desk/wall mounting the 4602/4602SW, see the 4601/4602/4602SW IP

Telephone Stand Instructions (Document Number 555-233-147).

For information about maintaining a SIP IP telephone system on a Local Area Network, see the

4600 Series IP Telephone LAN Administrator Guide (Document Number 555-233-507).

.

8 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide

Chapter 1: Introducing Your 4602 SIP IP Telephone

Introduction

This chapter introduces you to the layout of the 4602 SIP IP Telephone. It provides a description

for each functional button and other telephone characteristics.

The 4602 SIP IP Telephone

The 4602 SIP IP Telephone has:

● two Call Appearance buttons,

● ten dedicated feature buttons,

● a 2-line by 24-character display area, and

● a one-way, listen-only Speaker.

Issue 2.2 January 2006 9

Introducing Your 4602 SIP IP Telephone

Figure 1: 4602/4602SW SIP IP Telephone

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10 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide