Avaya 4600 Installation Guide

4600 Series IP Telephone Installation Guide

555-233-128

Issue 4

August 2006

Notice

While reasonable efforts were made to ensure that the infor mation in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full legal page information, please see the complete document, A vaya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our website, simply go to

http://www.avaya.com/support

the search box. Documentation disclaimer

Avaya Inc. is not responsible for any modifications, addition s, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or informa tion described or o ff ered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warran ty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyrigh t and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense un der the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report pro blems or t o ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Software License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT

http://support.avaya.com/LicenseInfo/

YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Soft w are” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utili zed by End User.

License Type(s):

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other mat erials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through elect roni c mean s established by Avaya specifically for this purpose.

and search for the document number in

(“GENERAL LICENSE TERMS”). IF

Third-party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s web site at:

http://support.avaya.com/ThirdPartyLicense/

Interference

Using a cell, mobile, or GSM telephone, or a two-way radio in close proximity to an Avaya IP Telephone might cause interference.

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Change History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

What’s New in This Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Terms Used in This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Online Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 2: 4600 Series IP Telephone Installation . . . . . . . . . . . . . 17

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

IP Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Assembling the 4600 Series IP Telephone. . . . . . . . . . . . . . . . . . . . . . 22

Powering the 4600 IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . 22

Dynamic Addressing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Ethernet Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

802.1X Supplicant Authentication . . . . . . . . . . . . . . . . . . . . . . . . 37

DHCP Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

TFTP/HTTP Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Media Server Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Downgrading Avaya IP Telephones (H.323 Only) . . . . . . . . . . . . . . . . . . 41

Converting Software on Avaya 4600 Series IP Telephones. . . . . . . . . . . . . 42

Converting 4602+/4610SW/4620SW/4621SW IP Telephones . . . . . . . . . . 43

Unnamed Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

802.1X Supplicant Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Issue 4 August 2006 3

Contents

Chapter 3: Local Administrative Options . . . . . . . . . . . . . . . . . 47

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Entering Data for Administrative Options . . . . . . . . . . . . . . . . . . . . . . 48

Entering Data for the 4601 IP Telephone. . . . . . . . . . . . . . . . . . . . . . . 50

About Local Administrative Procedures . . . . . . . . . . . . . . . . . . . . . . . 51

Set the 802.1X Operational Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Pre-Installation Checklist for Static Addressing. . . . . . . . . . . . . . . . . . . 54

Static Addressing Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Disable/Enable Automatic Gain Control . . . . . . . . . . . . . . . . . . . . . . . 58

Visual/Audible Alerting Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Manually Setting the DHCP Client Hardware Address . . . . . . . . . . . . . . . 60

Clear Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Computer-Telephony Integration (CTI) Enable/Disable . . . . . . . . . . . . . . . 63

Enabling/Disabling the FKEU (XMOD) Interface. . . . . . . . . . . . . . . . . . . 64

Group Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Interface Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Disable/Enable Event Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Logoff. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

QoS Option Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Reset System Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Signaling Protocol Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Site-Specific Option Number Setting. . . . . . . . . . . . . . . . . . . . . . . . . 77

Setting L2Q Tagging Control (4601 Only) . . . . . . . . . . . . . . . . . . . . . . 78

Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Chapter 4: Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . 81

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

DTMF Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Power Interruption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

The View Administrative Option . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Error and Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Troubleshooting the 4601 IP Telephone . . . . . . . . . . . . . . . . . . . . . . . 90

4 4600 Series IP Telephone Installation Guide

Appendix A: Restart Scenarios. . . . . . . . . . . . . . . . . . . . . . . 93

Scenarios for the Restart Process . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Restart the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Boot File Needs to be Upgraded . . . . . . . . . . . . . . . . . . . . . . . . . 94

Latest Boot File Loaded/No Application File or

Application File Needs to be Upgraded. . . . . . . . . . . . . . . . . . . . . 97

Latest Boot File and System-Specific

Application File Already Loaded . . . . . . . . . . . . . . . . . . . . . . . . 99

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Contents

Issue 4 August 2006 5

Contents

6 4600 Series IP Telephone Installation Guide

Chapter 1: Introduction

About This Guide

This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot

problems with the telephones.

The 4600 Series IP Telephone product line supports two signaling protocols, the Session

Initiation Protocol (SIP) and the H.323 protocol. The chart below shows the 4600 Series IP

Telephone models and the protocol(s) they support.

IP Telephone Model H323 Protocol Supported? SIP Protocol Supported?

4601 Yes No 4601+ Yes No 4602 Yes Yes 4602SW Yes Yes 4602SW+ Yes Yes 4606 Yes No 4610SW Yes Yes 4612 Yes No 4620 Yes No 4620SW Yes Yes 4621SW Yes Yes 4622SW Yes No 4624 Yes No 4625SW Yes No 4630 Yes No 4630SW Yes No 4690 Yes No

Issue 4 August 2006 7

Introduction

Sets that support both protocols, for example, the 4610SW, do not support each protocol

simultaneously. Instead, a given telephone must be loaded with software that supports one

protocol or the other.

Telephones with H.323 software work only with Avaya Communication Manager call servers.

Telephones with SIP software are supported only in Avaya server environments.

Note:

Note: Unless otherwise indicated, references in this document to the DEFINITY

servers also refer to MultiVantage™ media servers.

Intended Audience

This document is intended for personnel who install the 4600 Series IP Telephones.

CAUTION:

CAUTION: Avaya does not support many of the products mentioned in this document. Take

care to ensure that there is adequate technical support available for the servers involved, including, but not necessarily limited to, TFTP, DHCP, and SIP Registration servers. If the TFTP, DHCP, or other servers are not functioning correctly, the IP telephones might not be able to operate correctly.

Document Organization

The guide contains the following sections:

Chapter 1: Introduction Provides an overview of the 4600 Series IP Telephone

Installation Guide.

Chapter 2: 4600 Series IP Telephone Installation

Chapter 3: Local Administrative Options

Chapter 4: Troubleshooting Guidelines

Appendix A: Restart Scenarios

8 4600 Series IP Telephone Installation Guide

Describes the equipment and resources required to properly install and operate the 4600 Series IP Telephones. Provides instructions on installing the telephones out of the box.

Describes how to set local administrative options, if requested by the system or LAN administrator.

Describes error conditions and messages that might occur during the installation of the 4600 Series IP Telephones.

Explains the different scenarios possible for the sequence o f the restart process.

Change History

Issue 1.0 This document was issued for the first time in November 2000. Issue 1.1 This version of the document, revised and issued in April 2001, supports through

DEFINITY® Release 9.

Issue 1.5 This version of the document, revised and issued in June, 2001, supports through

DEFINITY® Release 9.5.

Issue 1.6 This version of the document, revised and issued in December, 2001, supports through

DEFINITY® Release 10. This version also supports the 4630 IP Telephone’s addition to the 4600 Series IP Telephone product line.

Issue 1.7 This version of the document, issued in July, 2002, supports through Avaya

Communication Manager Release 1.1. This version also supports th e 4602 and 46 20 IP Telephones’ addition to the 4600 Series IP Telephone product line.

Issue 1.8 This version of the document, revised and issued in June, 2003, supports through Avaya

Communication Manager Releases 1.2 and 1.3. This version also supports the 4602SW and 4630SW IP Telephones’ addition to the 4600 Series IP Telephone product line.

Issue 2.0 This version of the document, revised and issued in December, 2003, supports through

Avaya Communication Manager Release 2.0. This version also supports the addition of the 4610SW and 4620SW IP Telephones, and the 4690 IP Conference Telephone to the 4600 Series IP Telephone product line.

Issue 2.1 This version of this document was revised and issued in July, 2004. This version

supports through Avaya Communication Manager Release 2.1. This version also introduces the 4601 IP Telephone.

Issue 2.2 This version of this document was revised and issued in April, 2005. This version

supports through Avaya Communication Manager Release 2.2. This version also introduces the 4621SW, 4622SW, and 4625SW IP Telephones.

Issue 2.2.1 This version was revised and issued in August, 2005. This version introduces the SIP IP

telephones.

Issue 3 This version was revised and issued in April, 2006. This version supports through Avaya

Communication Manager Release 3.1. This version introduces unnamed registration and three local procedures, LOG, AGC, and FKEU.

Issue 4 This is the current version of this document, revised and issued in August, 2006. This

version supports through Avaya Communication Manager Release 3.1 and IP Telephone Software Release 2.6. This version introduces 802.1X Supplicant support, Link Layer Discovery Protocol (LLDP), and power conservation mode. This issue introduces new telephone models 4601+ and 4602SW+, which replace the 4601 and 4602/4602SW, respectively, from Release 2.6 and up.

Issue 4 August 2006 9

Introduction

What’s New in This Release

New material in this issue to support Release 2.6 software includes:

● Support for IEEE 802.1X authentication standard and a corresponding system parameter,

DOT1X.

● Support for Link Layer Discovery Protocol (LLDP), described in detail in the 4600 Series IP

Telephone LAN Administrator Guide.

● Power conservation mode, to turn the telephone backlight off under restricted power

conditions.

● SNMP is no longer enabled by default. Administrators must initiate SNMP by setting the

SNMP ADD and SNMPSTRING system values appropriately. Read more about SNMP and the related changes in the Avaya IP Telephone SNMP Security White Paper at

http://www.avaya.com/support

● Enhanced resilience to denial of service attacks, including new parameters to allow control

of trade-offs between enhanced security and other network feature operations.

● New telephone models 4601+ and 4602SW+. The new models replace the 4601 and

4602/4602SW IP Telephones, respectively, which do n ot run on Release 2.6 sof tware. The new models have twice as much memory as the telephones they replace and comply with RoHS (EU lead-free).

● New system parameters ICMPDU, ICMPRED, PUSHCAP, and PUSHPORT.

● Default values or descriptions for several system parameters were also modified, as

described in the 4600 Series IP Telephone LAN Administrator Guide (Document Number 555-233-507).

10 4600 Series IP Telephone Installation Guide

Terms Used in This Guide

802.1Q

802.1D

802.1X Authentication method for a protocol requiring a networking device to authenticate

ARP Address Resolution Protocol, used to verify that the IP address provided by the CLAN Control LAN, type of TN799 circuit pack.

DHCP Dynamic Host Configuration Protocol, an IETF protocol used to automat e IP address DiffServ Differentiated Services, an IP-based QoS mechanism.

IETF Internet Engineering Task Force, the organization that produces standards for LAN Local Area Network.

LLDP Link Layer Discovery Protocol. All IP Telephones with an Ethernet interface support

MAC Media Access Control, ID of an endpoint PAE Port Access Entity. The protocol entity associated with a port. The PAE supports the

QoS Quality of Service, used to refer to several mechanisms intended to improve audio RRQ Read Request packet. A message sent from the 4600 Series IP Telephone to the SES SIP Enablement Services. Supports the deployment of duplicated servers with SIP Session Initiation Protocol. An IETF standard protocol for IP communication. SIP

Supplicant An entity at one end of a point-to-point LAN segment that is being authenticated by TCP/IP Transmission Control Protocol/Internet Protocol, a network-layer protocol used on TFTP Trivial File Transfer Protocol, used to provide downloading of upgrade scripts and UDP User Datagram Protocol, a connectionless transport-layer protocol.

Unnamed Registration

VLAN Virtual LAN.

802.1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802.1D.

with a back end Authentication Server before gaining network access. Applicable 4600 Series IP telephones support IEEE 802.1X as a Supplicant with the EAP-MD5 authentication method.

DHCP server is not in use by another IP telephone.

allocation and management.

communications on the internet.

the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802.1AB.

protocol functionality associated with the authenticator, supplicant, or both. quality over packet-based networks. TFTP server, requesting to download the upgrade script and the application file. synchronized databases. enables IP telephony gateways, client endpoints, PBXs, and other communication

systems or devices to communicate with each other. SIP mainly addresses the call setup and tear down mechanisms of sessions and is independent of the transmission of media streams between caller and callee. SIP is an alternative to H.323 for VoIP signaling.

an authenticator at the other end of that link. LANs and internets. application files to the IP telephones.

Registration with Avaya Communication Manager by an IP telephone with no extension. Unnamed registration is typically used to limit outgoing calling.

Issue 4 August 2006 11

Introduction

Conventions Used in This Guide

This guide uses the following textual, symbolic, and typographic conventions to help you

interpret information.

Symbolic Conventions

Note:

Note: This symbol precedes additional information about a topic. This information is not

required to run your system.

CAUTION:

CAUTION: This symbol emphasizes possible harm to software, possible loss of data, or

possible service interruptions.

Typographic Conventions

This guide uses the following typographic conventions:

command Words printed in this type are commands that you enter into your

system. Message Words printed in this type are system messages. device Words printed in this type indicate parameters associated with a

command for which you must substitute the appropriate value.

For example, when entering the mount command, device must

be replaced with the name of the drive that contains the

installation disk. Administrative Words printed in bold type are menu or screen titles and labels.

Bold type words can also be items on menus or screens that you

should select or enter to perform a task, i.e., fields, buttons, or

icons. Bold text is also used for general emphasis. italics Italic type indicates a document that contains additional

information about a topic.

12 4600 Series IP Telephone Installation Guide

Online Documentation

The online documentation for the 4600 Series IP Telephones is located at the following URL:

Online Documentation

http://www.avaya.com/support

Customer Support

For 4600 Series IP Telephone support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller.

Information about Avaya products can be obtained at the following URL:

http://www.avaya.com/support

16 4600 Series IP Telephone Installation Guide

Chapter 2: 4600 Series IP Telephone Installation

Introduction

The 4600 Series IP Telephone product line uses Internet Protocol (IP) technology with Ethernet interfaces. The IP telephones supplement the existing DEFINITY platform.

The 4600 Series IP Telephones support DHCP and TFTP over IPv4/UDP which enhance the administration and servicing of the telephones. These telephones use DHCP to obtain dynamic IP addresses and TFTP or HTTP/HTTPS to download new software versions for the telephones.

Most 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for both a telephone set and a PC. The 4606, 4612, 4624, and 4630 IP Telephones provide a repeater. The 4602SW, 4602SW+, 4610SW, 4620, 4620SW, 4621SW, 4622SW, 4625SW and 4630SW IP Telephones, and the 30A switched hub, provide an Ethernet switch. The 4601, 4601+, and 4602 IP Telephones, and the 4690 IP Conference Telephone, have neither a repeater nor a switch, and cannot share a port with a PC.

Note:

Note: For information on Voice over IP, see the 4600 Series IP Telephone LAN

Administrator Guide.

In compliance with Australian law, the following information is provided:

This equipment shall be installed and maintained by trained service personnel. All the input/ output ports are classified as Safety Extra Low Voltage (SELV, in the meaning of IEC

60950). To maintain safety compliance when connecting the equipment electrically to other equipment, the interconnecting circuits shall be selected to provide continued conformance of clause 2.3 for SEL V circuits (gene rally, double/reinforced insulation to 240Vac rms to any primary/mains circuitry and 120Vac rms to any telecommunications network circuitry). To ensure that these conditions are adhered to, interconnect the equipment only with the already approved/certified equipment.

/MultiVantage™ IP Solutions

Issue 4 August 2006 17

4600 Series IP Telephone Installation

IP Telephone Models

There are seventeen telephone set models defined in the 4600 Series IP Telephone family:

● 4601 IP

Telephone

● 4601+ IP

Telephone

● 4602 IP

Telephone

● 4602SW IP

Telephone

● 4602SW+ IP

Telephone

● 4606 IP

Telephone

● 4610SW IP

Telephone

● 4612 IP

Telephone

● 4620 IP

Telephone

● 4620SW IP

Telephone

● 4621SW IP

Telephone

● 4622SW IP

Telephone

● 4624 IP

Telephone

● 4625SW IP

Telephone

● 4630 IP

Telephone

● 4630SW IP

Telephone

● 4690 IP

Conference Telephone

Telephone models containing the SW designation have the same appearance, user interface, and functionality as their non-SW counterparts, with one exception. The telephones have an internal Ethernet switch that allows the telephone and a PC to share the same LAN connection, if appropriate. Thus, SW models do not need, or work with, the 30A switched hub interface. The exception to this exception is the 4620—both the 4620 and 4620SW contain an Ethernet switch.

Additionally, the 4630SW IP Telephone differs from the 4630 IP Telephone in two distinct ways. The 4630SW can be LAN-powered and is FCC and CISPR Class B. The 4630 is a Class A device that does not support LAN powering.

Telephone models with a + designation have the same appearance, user interface, and functionality as their non-plus counterparts. The + telephone models have twice as much memory and are RoHS-compliant (lead-free).

This document describes the installation of these telephones. For details about using the features provided by the telephones, see the user documentation for each telephone. For information about desk or wall mounting any of the 4600 IP Telephone Series, see the instructions boxed with the telephone. Wall or desk mount instructions are also availab le on the Avaya support Web site.

Software

As shipped from the factory, the 4600 Series IP Telephones may not contain sufficient software for registration and operation. When the telephone is first plugged in, a software download from a TFTP or HTTP server is initiated. The software download gives the telephone the functionality of an Avaya IP Telephone.

18 4600 Series IP Telephone Installation Guide

Pre-Installation Checklist

For downloads of software upgrades, the Avaya Media Server provides the capability for a remote restart of the IP telephone. As a consequence of rest arting, th e telephone aut omatically restarts reboot procedures which result in a download if new software is available.

Pre-Installation Checklist

Before plugging in the 4600 Series IP Telephone, verify that all the following requirements are met. Failure to do so prevents the telephone from working and can have a negative impact on the network. Print copies of this checklist for each server and IP telephone.

Requirements to Verify about the Network

1. This first checklist item applies only to H.323 telephones. The Avaya Media Server is

administered for IP telephones and has software for Release 8.4 or later. Avaya Communication Manager Release 1.1 supports the 4602 and 4620/4620SW IP Telephones. The recommended configuration is the latest PBX software and the latest IP telephone firmware. In the event you are installing at a site without the latest PBX software, follow these recommendations:

Media Server Release

Avaya Communication Manager 3.1+

Avaya Communication Manager 1.3+

Avaya Communication Manager 1.1, Avaya Communication Manager 1.2

R10, Avaya Communication Manager 1.1, Avaya Communication Manager 1.2

R10 4606, 4612, R9.5 4606, 4612,

R9 4612, 4624 R1.1 R1.1 is the only supported 4600 IP R8.4 4612, 4624 R1.0 R1.0 is the only supported 4600 IP

Avaya IP Telephone

All telephones

All telephones except 4630

4630 R1.74 Upgrade to Avaya Communication

4624 4624

IP Telephone Release Notes

R2.6 IP Telephone software Release 2.6

does not support the 4601, 4602, and 4602SW.

R1.8+ Use the latest release.

Manager Release 1.3 or later before installing R1.8 on 4630 Telephones.

R1.8+ The 4602 and 4620 are not

supported.

R1.8+ The 4620, 4602, and 4630 are not

supported. R1.5 is the minimum 4600 IP Telephone vintage.

Telephone vintage. Telephone vintage.

Issue 4 August 2006 19

4600 Series IP Telephone Installation

CAUTION:

CAUTION: Using IP telephones on R8.4 or R9 requires extreme caution. You would be

downgrading the telephones to these very old releases. Downgrading any Avaya IP Telephone other than the 4612 or 4624 to these old releases has not been tested and might damage the telephone. See Downgrading Avaya IP Telephones (H.323 Only) page 41 for instructions on how to downgrade the software for Avaya IP Telephones.

Note: The 4621SW and 4625SW can be aliased as a 4620 on any call server that supports the

4620. In addition, Avaya Communication Manager Release 2.2 provides limited native support for the 4621SW and 4625SW. See the Avaya Communication Manager Release 2.2 administration documentation for more details.

Release 1.8 software changed the way the 4630 and 4630SW obtain administered Feature button labels from the Media Server. Therefore, you must have Avaya Communication Manager Release

1.2 for 4630 IP Telephone Release 1.8 to work properly.

Requirements to Verify about the Network (continued)

2. The following two circuit packs are installed on the switch:

● TN2302 IP Media Processor circuit pack

● TN799B, C, or D Control-LAN (CLAN) circuit pack.

Important:

Important: IP Telephone firmware Release 2.3 or greater requires TN799C V3 or

greater CLAN circuit pack(s). For more information, see the Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http://www.avaya.com/support

Note: Checklist item 2 applies only to H.323 telephones.

3. The Avaya Media Server is configured correctly, as described in the documentation listed

in Related Documents

on page 13.

Note: This checklist item applies only to H.323 telephones.

4. The DHCP server and application are administered as described in the 4600 Series IP

Telephone LAN Administrator Guide.

5. The TFTP or HTTP server and application are administered as described in the 4600 Series IP Telephone LAN Administrator Guide.

6. The upgrade script and application files from the Avaya Support Web site are loaded correctly on the TFTP server.

7. If applicable, the LDAP and DNS servers are administered as described in the 4600 Series IP Telephone LAN Administrator Guide. This is a consideration only for 4610SW/4620/

4620SW/4621SW/4622SW/4625SW and 4630/4630SW installations.

8. If applicable, the V oice Mail a nd/or Web Messaging servers are administered as described in the 4600 Series IP Telephone LAN Administrator Guide. This is a consideration only for 4630/4630SW installations.

9. If applicable, the WML server is administered as described in the 4600 Series IP Telephone LAN Administrator Guide. This is a consideration only for 4610SW and 4620/

4620SW/4621SW/4622SW/4625SW installations.

Note:

Note: Any or all of the servers mentioned in items 4.-9. can be co-resident on the same

hardware.

20 4600 Series IP Telephone Installation Guide

Pre-Installation Checklist

Requirements to Verify for Each IP Telephone

10a. You have an extension number and an Avaya Communication Manager security code

(password) for each IP telephone. Note: This checklist item applies only to H.323 telephones. However, to allow an H.323 telephone user to sign on to a SIP telephone, you must also establish that person’s User ID and password on the SIP Enablement Services (SES) server.

10b. You have an OPTIM extension number and an Avaya Communication Manager security

code (password) for each SIP telephone. You have configured SIP Enablement Services for each SIP telephone. Note: This checklist item applies only to SIP telephones. However, to allow a SIP telephone user to sign on to an H.323 telephone, you must also establish that person’s User ID and password on Avaya Communication Manager.

10c. You have an 802.1X Supplicant Identity and password for each IP telephone (H.323 only)

if applicable to your environment. The MAC address of the telephone will be used as a default ID and the default password will be Null if you do not provide values. For more information, see 802.1X Supplicant Authentication

on page 37.

11. A Category 5e LAN jack is available at each telephone site.

12. Electrical power is provided to each telephone by a Telephone Power Module (DC power

jack) (must be ordered separately). If the LAN will supply IEEE-standard power to the 4601/4602/4602SW/4606/4610SW/4612/4620/4620SW/4621SW/4622SW/4624/ 4625SW/4630SW, no power module is required.

Note:

Note: The 4630 IP Telephone does not support IEEE-standard power, and therefore requires

the Power Module. The 4690 IP Conference Telephone is powered with a special LAN/power cable with a power interface module included with this telephone.

13. 1 Category 5e modular line cord is available for the connection between the IP telephone and the PC.

14. Verify that the 4600 Series IP Telephone package includes the following components:

● 1 telephone set

● 1 telephone handset, except the 4622SW and 4690 IP Conference Telephones

● 1 H4DU 9-foot long (when extended) 4-conductor coiled handset cord, plugged into

the telephone and the handset, except the 4690 IP Conference Telephone

● 1 Category 5 modular line cord for the connection from the IP telephone to the

Ethernet wall jack

● 4600 Series IP Telephone Safety Instructions (555-233-779)

● Power Brick for 4630 IP Telephones only

● Stylus for 4630/4630SW IP Telephones only

● Power Interface Module for the 4690 IP Conference Telephone only

15. IP telephones ship from the factory with H.323 software. Existing installations might also have many IP telephones running H.323 software. For instructions on how to convert between H.323 and SIP software, see Converting Software on Avaya 4600 Series IP

Telephones on page 42.

Optional Items for Some IP Telephones

16. If applicable to your current installation, verify that the following equipment/information is

present:

● 30A Switched Hub (applicable to the 4612/4624/4630 only)

● Stand Instructions, packaged with certain IP telephones

Issue 4 August 2006 21

4600 Series IP Telephone Installation

Assembling the 4600 Series IP Telephone

CAUTION:

CAUTION: Be careful to use the correct jack when plugging in the telephone. The jacks are

located on the back of the telephone housing and are flanked by icons to represent their correct use.

Powering the 4600 IP Te lephone

With one exception, there are two options to power 4600 Series IP Telephones. There is only one way to power the 4630 IP Telephone. All 4600 Series IP Telephones can be locally powered with a Telephone Power Module (DC power jack), available separately. In addition, the 4601/ 4601+/4602/4602SW/4602SW+/4606/4610SW/4612/4620/4620SW/4621SW/4622SW/4624/ 4625SW/4630SW IP Telephones support IEEE 802.3af-standard LAN-based power. Before installation, verify with the LAN administrator whether the LAN support s IEEE 802.3af, and if so, whether the telephone should be powered locally or by means of the LAN.

The 4690 IP Conference Telephone is powered using a power interface module placed between the LAN and the telephone on the Category 5 network cable.

Note:

Note: If your installation includes a 30A Switched Hub, follow the installation

instructions included in the Switched Hub box. The last step in assembling the 4600 Series IP Telephone must be applying

power. Apply power either by plugging the power cord into the power source (local powering) or plugging the modular line cord into the Ethernet wall jack (IEEE powering).

CAUTION:

CAUTION: Failure to connect the proper cables with the proper jacks might result in an

outage in part of your network.

22 4600 Series IP Telephone Installation Guide

Assembling the 4600 Series IP Telephone

Figure 1 through Figure 11 provide illustrations to connect cords to jacks on 4600 IP Series

Telephones. See the chart below to determine the applicable illustration. Use the illustrations and associated procedures as appropriate for telephone assembly.

Telephone Model: See:

4606 4612 4624

4601/4601+

Figure 1 Figure 1 Figure 1

Figure 2 and Figure 3

4602/4602SW/4602SW+ 4610

Figure 4

and Figure 5 4620/4620SW 4621SW 4622SW 4625SW

4630 Figure 6 4630SW Figure 7

and Figure 8 4610SW Figure 9 and Figure 10 4690 Figure 11

Issue 4 August 2006 23

4600 Series IP Telephone Installation

Figure 1: Connection Jacks on a 4606/4612/4624 IP Telephone

See Note

optional

facultatif optionale

24 4600 Series IP Telephone Installation Guide

(DSS 4624)

Assembling the 4600 Series IP Telephone

1. Plug one end of the H4DU 4-conductor coiled handset cord into the telephone and the other end into the handset.

2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on the 4600 Series IP Telephone, if appropriate.

Note:

Note: The 4602SW/4602SW+ may have PC and LAN jacks reversed from their

pictures. Ensure that you make the right connections to the right equipment, as noted by the icons on the telephone jacks.

3. Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 460 0 Series IP Telephone. Plug the other end of this cord into the Ethernet wall jack. If the telephone is to be IEEE-powered, you are finished. Do not proceed to Step 4.

4. If the telephone is to be powered locally in the United States and Canada, plug the power cord into the 4600 Series IP Telephone, and the power cord plug into the wall socket.

If the telephone is to be powered locally outside the United States and Canada, connect the 1151 power brick to the power cable. Connect the other end of the powe r cable to the 4600 Series IP Telephone, and the plug to the wall socket.

Issue 4 August 2006 25

4600 Series IP Telephone Installation

Figure 2: Connection Jacks on a 4601/4601+/4602/4602SW/4602SW+ IP Telephone Option A

1151B

optional

facultatif optionale

(DSS 4624)

26 4600 Series IP Telephone Installation Guide

Assembling the 4600 Series IP Telephone

Figure 3: Connection Jacks on a 4601/4601+/4602/4602SW/4602SW+ IP Telephone Option B

optional

facultatif

(DSS 4624)

optionale

cional

Issue 4 August 2006 27

4600 Series IP Telephone Installation

Figure 4: Connection Jacks on a 4610/4620/4620SW/4621SW/4622SW/4625SW/4630SW IP Telephone - Option A

1151B

optional

facultatif optionale opcional

28 4600 Series IP Telephone Installation Guide

Note:

Note: The 4622SW does not have a

handset, but instead can support a second headset.

Assembling the 4600 Series IP Telephone

Figure 5: Connection Jacks on a 4610/4620/4620SW/4621SW/4622SW/4625SW/4630SW IP Telephone - Option B

Note:

optional

facultatif optionale o

cional

Note: The 4622SW does not have a

handset, but instead can support a second headset.

Issue 4 August 2006 29

4600 Series IP Telephone Installation

Figure 6: Connection Jacks on a 4630 IP Telephone

optional

facultatif optionale opcional

30 4600 Series IP Telephone Installation Guide

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