Avaya 4406D+, 4424LD+, 4412D+, 4424D+ User Manual

4406D+, 4412D+. 4424D+,

and 4424LD+ Telephones

User’s Guide

Back Panels:

Programming and Feature Codes

Displays

555-710-127 Comcode 108493370 Issue 2 January 2000

To order additional 4460D+, 4412D+, 4424D+ and 4424LD+ Telephone User’s Guides, please call 800457-1235

Front Panels:

Your Telephone

Call Handling

Using Features

Programming and Feature Codes

Your Telephone

Line Buttons

In this User Guide, fixed buttons on your telephone are indicated by a solid red background ( ). Buttons you label and program are represented by red letters on a white background ( ).

Line buttons are buttons used to make or receive inside or outside calls. Line buttons are labeled differently depending on how your system is configured. For example, you may have line buttons that provide you with direct access to an outside line, Pool buttons that provide you with access to an outside line after dialing an access code (usually a 9), Shared buttons that allow lines to be shared among co-workers, or Intercom buttons that provide you with access to internal dial tone.

In addition, line buttons may be labeled with an "R" (for Ring), "V" (for Voice), or "OO" (for Originate Only):

Ring Buttons - Calls you make arrive as ringing calls.

Voice Buttons - Calls you make arrive as voice-announced calls.

Originate Only - Line button can only be used to make (not

In this guide, represents a button that is labeled with an outside line number and represents a button that may be labeled with an extension number or an Intercom number.

CampOn

receive) calls.

LINE

EXT

Spkr

Your Telephone

Using the Speakerphone

Line Button Lights

To use the speakerphone, press .

To mute, press . The Speakerphone / Mute LED flashes continuously, indicating that the call has been muted. To return to normal operation, press again. The Speaker / Mute LED returns to steady.

Use the following guidelines to get the best performance from your speakerphone:

Place your telephone at least one foot from any wall.

Avoid placing your telephone in a partly enclosed area,

such as underneath a low shelf over your desktop.

Place your telephone as far as possible from interfering

noises, such as your PC or a fan.

Place your telephone on a hard, flat surface.

The microphone is located on the right side of the

telephone. Allow at least one inch of clearance.

Your speakerphone performs better when the volume is set in the middle or lower range because you can more easily break into the conversation than when the speakerphone is set at maximum.

Steady red

The line you are using or will use when you lift the handset or press .

Steady green The line is in use, or the feature programmed onto the line button is on.

Flashing green

An incoming call is ringing on this line button, or a call you transferred is returning on this line button.

Fast-flashing green

You have put a call on hold on this line button.

Slow-flashing green

Someone else has put a call on hold on this line button.

Mute

Spkr

Mute

Your Telephone

Tones

Rings

Dial tone (steady tone)

You can make a call.

Busy (slow repeating tone)

The phone you are calling is busy.

Fast busy (fast repeating tone) No lines are available.

Error (alternating high-low tones)

You dialed or used a feature incorrectly.

Confirmation (double break in dial tone followed by steady tone)

You used a feature correctly.

Callback (5 short beeps) A line or pool you selected, or an extension you called, is busy and the system is putting your call into the callback queue.

Call Waiting (1 or 2 beeps) You have an inside call (1 beep) or an outside call (2 beeps) waiting for you.

1 long ring Inside call.

1 short ring and 1 long ring

Outside call.

1 long ring and 3 short rings

Outside call transferred to you or a call you transferred returning to you.

1 beep each minute

Call on hold reminder tone.

Call Handling

Make a Call

Answer a Call

To make an outside call:

1: Press the button.

2: Do one of the following:

If required, dial the dial-out code, usually 9 .

To make an inside call:

1: Press .

2: Do one of the following:

3: Dial the extension.

To answer an outside or inside call, do one of the following:

Press . Lift the handset. Use the headset.

To enable Hands-Free Answer on Intercom:

Press a programmed button, which allows you to respond to voice-signaled (not ringing) intercom calls without having to lift the handset or press any buttons.

Line

Spkr

Press . Lift the handset. Use the headset.

EXT

Spkr

Press . Lift the handset. Use the headset.

Spkr

HFAI

Call Handling

Transfer a Call

Transfer a Call to a Voice Mailbox

To transfer a call using the dialpad:

1: Press .

2: Dial the extension or outside number.

3: Announce the call (optional). 4: Hang up.

To transfer a call using one-touch manual transfer:

1: Press . 2: Press the programmed button. 3: Announce the call (optional). 4: Hang up.

To transfer a call using one-touch auto transfers, if available:

Press the programmed button.

Check with your System Manager to see if you have one-touch manual transfer or one-touch auto transfer.

To transfer a call to a voice mailbox:

1: Do one of the following:

You cannot select features from the 4406D+ display.

2: Dial the extension number.

3: Hang up.

Trnsfr

The system puts the call on hold and selects an button.

To cancel or return to the call on hold, press the button next

to the flashing Green Light

Trnsfr

Press the programmed button, and press

Press the programmed button (see

"Direct Voice Mail" under "Covering Calls Features").

Select Direct Voice Mail from the display (DicVM or Direct

VM).

AutoDial

Feature

Direct Voice Mail

EXT

Call Handling

Place a Call on Hold

Make a Conference Call

To place a call on hold:

1: Press the button.

2: To retrieve the call (or conference) on hold, press the line

button next to the fast-flashing Green Light (a call you put on hold) or the slow-flashing Green Light (a call put on

hold at another extension).

When a call is on hold, the telephone beeps once each minute and

While connected to the first party:

1: Press .

The system puts the call on hold and selects an button.

2: Connect with the next party.

You can connect to the next party by:

3: Press again. Calls are now conferenced.

Repeat Steps 1 (not including yours) parties.

To drop a participant:

1: Press the programmed button.

The 4400-Series telephones do not have a fixed Drop button; you must program a Drop button onto a button.

2: Press the line button of the party that you want to drop.

To put the conference on hold:

Press .

To return to the conference:

Press any line button used to connect a participant.

Hold

appears on the display.

Conf

EXT

Dialing an outside telephone number or an extension. Retrieving a call on hold. Answering an incoming call.

Conf

3 to add up to a total of 2 outside and 2 inside

Drop

Hold

To end the conference:

Hang up.

Using Features

Use a Feature

Program a Feature Button

Program a Feature onto a Button

To use a feature, do one of the following:

Feature

Press and then select the feature from the display (not for the 4406D+ telephone).

Press to move to the next screen of features. Press to return to the previous screen of features.

Feature

Press and then dial the feature code. Press the line button programmed with the feature.

EXT

Feature

0 0#

0 0

0 0#

To program a button:

1: Label a button as "Feature." 2: Press . 3: Lift the handset. 4: Enter programming mode by pressing . 5: Press the button you labeled. 6: Press . 7: Exit programming mode by pressing .

To program features, extensions, and phone numbers:

1: Label the button. 2: Press . 3: Lift the handset. 4: Press . 5: Press the button you labeled. 6: Dial the appropriate programming code (see the following

pages). Dial any additional numbers (such as extensions) if needed.

7: To program another button, repeat steps 1, 5, and 6; or exit by

pressing .

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