Avaya 40DHB0002UKFK User Manual

IP Office (R3.0)

5602 User’s Guide

40DHB0002UKFK – Issue 1 (7th February 2005)

Page ii - Contents

Contents

The 5602 Telephone ............................................................................. 3

Overview of the 5602............................................................................................................... 3

Call Appearance Keys ............................................................................................................. 4

Call Appearance Key Icons............................................................................................................. 4

Basic Call Handling Features .............................................................. 5

Answering a Call...................................................................................................................... 5

Making a Call ........................................................................................................................... 5

Clearing a Call ......................................................................................................................... 6

Redial ...................................................................................................................................... 6

Headset Working ..................................................................................................................... 6

Speaker ................................................................................................................................... 6

Mute......................................................................................................................................... 6

Hold ......................................................................................................................................... 7

Transfer ................................................................................................................................... 7

Conference .............................................................................................................................. 8

Message .................................................................................................................................. 8

System Features ................................................................................... 9

Introduction .............................................................................................................................. 9

Answering Calls ....................................................................................................................... 9

Call Forwarding........................................................................................................................ 9

Diverting Calls........................................................................................................................ 10

Do Not Disturb ....................................................................................................................... 10

Voicemail ............................................................................................................................... 10

Default Feature Codes...........................................................................................................11

Page ii IP Office (R3.0) 5602 User’s Guide Contents 40DHB0002UKFK – Issue 1 (7th February 2005)

The 5602 Telephone Overview of the 5602 - Page 3

The 5602 Telephone

Overview of the 5602

This guide covers the use of the Avaya 5602 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with IP Office Software release

3.0. The diagram below shows the main 5602 telephone features.

1. Display and Call Appearance Keys: Two Call Appearance Keys allow the user to handle multiple calls and the display shows call information. Details on system features (allocated by your System Administrator) can also be displayed. See Call Appearance Keys on page 4.

2. Message lamp - Lit when the user has voicemail messages. Can also be set to flash when the phone is ringing.

3. Messages: Access the user's mailbox.

4. Call Handling Buttons: See Basic Call Handling Features on page 5.

• Hold: Places a call on hold.

• Transfer: Transfer call.

• Conference: Conference held calls.

• Drop: Drop call.

• Redial: Redial last number dialed.

5. Dial pad: Standard 12-button pad for dialing telephone numbers.

6. Volume Controls: Adjusts the speaker, handset, headset, or ringer volume depending on which is currently in use.

7. Mute: Turns the microphone on/off. When in use, the associated light is on and the caller cannot hear you.

8. Speaker: Accesses the Speaker feature. The associated LED lights steadily when the Speaker is active. The Speaker feature only provides a monitor function and is not a Speakerphone, e.g. you can hear the call but you must lift the handset to speak.

IP Office (R3.0) 5602 User’s Guide The 5602 Telephone - Page 3 40DHB0002UKFK – Issue 1 (7th February 2005) Overview of the 5602

Page 4 - Call Appearance Keys The 5602 Telephone

Call Appearance Keys

The main call handling screen contains two keys set as 'call appearance' keys.

For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP Office Key and Lamp Operation manual.

CAUTIONS:

1. Having two Call Appearance keys is very useful. When holding a call you can answer/make another call and then switch between calls or transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next call appearance key.

2. Although your System Administrator can replace the Call Appearance Keys

/ with:

• A Bridged Appearance

• A Line Appearance

• Call Coverage Appearance

• System Features

This would severely restrict the use of features such as conference and transfer.

It is for these reasons that it is strongly recommended that

all Call Appearance keys remain at their default settings.

Call Appearance Key Icons

The icons displayed against the Call Appearance Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.

• Incoming Call:

symbol next to a call appearance key indicates an incoming call. Pressing the

A adjacent

• Connected:

symbol next to a call appearance key indicates that it is the currently connected

A call. The caller's telephone number (if available) is also shown.

• On Hold:

Pressing the adjacent appearance key indicate a call on hold and an H is also shown on the display. Pressing the adjacent

key answers the call and puts any other current call on hold.

key puts the call on hold, a symbol next to a call

key takes the call off hold.

Page 4 - The 5602 Telephone IP Office (R3.0) 5602 User’s Guide Call Appearance Keys 40DHB0002UKFK – Issue 1 (7th February 2005)

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