Avaya 40DHB0002UKAE User Manual

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IP Office

Telephone User's Guide

Introduction

These instructions are for the system's default configuration. They assume that you are using
the default feature codes. It also assumes that you have full access to all features and the
public telephone network.

Making Calls

Internal Calls: To make a call to another extension, simply dial the number. If the number is

busy, you can use Ring Back When Free as below:

1. Dial any digit and hang up.

2. When the extension you called is free, your phone will ring (a burst of three rings).

3. Lift the handset and the extension is called automatically.

External calls: To make an external call, either dial the number (there is no need to an external
call prefix to get an outside line) or use a speed dial code (contact your system manager for a
list of your speed codes).

If you hear busy tone whilst dialling, then the call may be barred. Your system manager can bar
certain calls, such as those to premium rate numbers and international calls

Answering Calls

Ringing at your own extension: Simply pick up the handset; internal calls have a single ring

cadence, external calls have a double ring cadence.
Ringing at another extension: You can answer from your own phone by using Call Pick-Up;

lift your handset and dial:

– *30 to answer a call ringing anywhere.
– *31 to answer a call within your group.
– *32*201# to answer the call for a particular extension, in this example 201.

Note that if your phone rings for any longer than a specified period (15 seconds in default), any
re-direction feature that you have activated, such as voicemail or call forwarding, will come into
effect.

Transferring Calls

To transfer a call to another extension, press the R button to get dial tone and put your current
caller on hold. Dial the other extension number; you can either hang up when it rings or wait
until the other extension answers.

You can use R to return to the held caller if the call is not answered or the extension is busy. If
the caller wishes to wait until the busy extension is free, the call can be queued to that extension
as follow:

– Press R to place the caller on hold and press R again, to obtain dial tone.
– Dial *33*201# to queue the held caller against extension 201.

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Call Waiting

Call Waiting tells you if another call arrives while you are already making a call by making a
beep at a six second interval. If you hear the Call Waiting signal, use R to put the present caller
on hold and connect you to the new call; use it again to return to the original caller.

To turn call waiting on use the code *15; to turn it off use *16.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are
away from your desk (on no answer), when your extension is busy, and all calls (for example
when you go on holiday).

– To switch forward all calls on dial *01, to switch it off dial *02.
– To switch forward on busy on dial *03, to switch it off dial *04.
– To switch forward on no answer on dial *05, to switch it off dial *06.
– To set the number to which your calls are fowarded dial *07*201#, forwarding to 201 in

this example.

Note: Your System Administrator may have configured a forwarding number on your behalf; if
so, by using the star code from your extension, you over-ride the configured number.
Forwarding on No Answer is not effective if you are using voicemail.

Diverting Calls

You can divert your calls to another extension. In the examples below N is the extension to
which you want your calls diverted. Note that, if you do not answer calls at the temporary
extension, they are forwarded to your own voicemail or call forwarding number.

At another extension:

– *12*N# from the extension you are temporarily using.
– *13*N# to re-direct the calls back to your own extension, before you return to it.

At your own extension:

– *14*N# from your own extension.
– *14*# to cancel either feature from your own extension.

Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your
exceptions list:

– To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off dial *09.
– *10*N# to add a number to the exception list.
– *11*N# to delete a number from the exception list.

Note: Your callers, other than your exceptions, either hear busy tone or are re-directed to your
voicemail.

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