Avaya 2402 User Manual

2402 Digital Telephone User’s Guide

555-233-789

Issue 1

October 2003

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

HEARING AID COMPATIBILITY

The 2402 telephone is Hearing Aid Compatible (HAC) and has “HAC” printed on it.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

Avaya Inc. does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or c onn ec ted to it. Avaya Inc. will not be responsible fo r an y charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY is a registered trademark of Avaya Inc.

OBTAINING PRODUCTS

To learn more about Avaya Inc. products and to order any of these products, access the Avaya web site at www.avaya.com.

THE “CE” MARK

If the “CE” mark is affixed to this equipment, it means that it conforms to the European Union E lectromagnet ic Compatib ility Direc tive (89/33 6/EEC) and the Low Voltage Directive (73/23/EEC).

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2402 Telephone Components . . . . . . . . . . . . . . . . . . . . . . 6

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2402 Telephone User Checklist . . . . . . . . . . . . . . . . . . . . . 9

Call Appear a n ce and Call Ide n ti fication Disp la y s . . . . . 10

Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Personalized Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Performing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using Selected Voice Features . . . . . . . . . . . . . . . . . . . . 17

How to Access a Voice Feature . . . . . . . . . . . . . . . . . . 17

Tones and Their Meaning. . . . . . . . . . . . . . . . . . . . . . . . . 24

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Overview

The 2402 Digital Telephone is a two-line digital telephone for use with an Avaya call processing system. This guide covers how to use your new 2402 Digital Telephone. This document is intended for telephone users who have a 2402 on their desks. It is not intended to be a technical reference guide for System Administrators or telephone technicians.

Safety Information

Your 2402 telephone has been manufactured according to industry standards for quality and safety assurance. When using your telephone, follow recommended safety prec au tion s to red uce the ris k of fire , elec tric sho ck , and personal injury. See the 2400 Series Telephone Installation and Safety Instructions that were packaged with your telephone.

2402 Telephone Components

Refer to Figure 1 below to familiarize yourself with your 2402 telephone display, buttons, and program ma ble feature s.

FIGURE 1 2402 Telephone Components

CONFERENCE

Table 1 describes the 2402 telephone components presented in Figure 1.

TABLE 1 The 2402 Telephone Components

The following items correspond to the numbers in Figure 1.

1) Call appearance buttons — For accessing incomin g/ outgoing lines.

2) Display — This area shows status for the call appearances, the caller ID information for a call, the current date and time, and informati on pr ovided by the Avaya call processing system.

3) Message lamp — This lamp is lit when a message has ar r iv ed in your voice mailbox. By default, this lamp flashes to alert you to incoming calls. You can retrieve messages using the

button.

4) Messages button — For retrieving messages .

5) Hold button — For placing calls on hold.

6) Transfer button — For transferring calls.

7) Conference button — For conferencing calls.

8) Drop button — Disconnects the current call. If you are on a conference call, press this button to dr op the last person you added to the conference.

9) Redial button — Dials the last number you dialed.

10) Dialpad — Standard 12-button pad for dialing telephone num bers.

11) Volume control buttons — For adjusting speaker, handset, or ringer / button click volume de pending on which component is i n use.

12) Mute button — For turni ng off the ha ndset microph one. When the Mute feature is active, the associated lamp turns on and the pers on at t he other end of the call canno t hear you.

13) Feature button — For using features that your system manager has administered on your 2402 telephone.

14) Speaker button — For accessing the built-in one-way speaker. The lamp associated with t hi s button turns on when the speak er is active.

Headsets

To make or answer a call with a headset, you must take the handset offhook. To disconnect, you must hang up the handset.

Headsets consist of a headpiece (1 in Figure 2 below) and modular base unit (2). The base unit plugs into the Handset jack (3).

CONFERENCE

FIGURE 2 The Headset Attached to a 2402 Telephone

The following headsets can be used with the 2402 telephone:

— Starset top H31 — Mirage top H41 — Mirage top H41N — Supra Monaural top H51 — Supra Monaural NC top H51N — Supra Binaural top H61 — Supra Binaural NC top H61N — Encore Monaural Voice Tube H91 — Encore Monaural NC top H91N — Encore Binaural Voice Tube H101 — Encore Binaural NC top H101N

— Tristar Voice Tube top H81 — Tristar Noise Canceli ng top H81N — Duoset (Supra Starter) Voice Tube H141 Headband only — Duoset (Supra Starter NC) Noise Canceling top H141N

Headband only — Duoset (Earset Starter) Voice Tub top H141 Earhooks only — Duoset (Earset Starter NC) Noise Canceling top H141N

Earhooks only — Duoset (Starter Special VT) Voice Tube top H141

Headband & Earhooks — Duoset (Starter Special NC) Noise Canceling top H141N

Headband & Earhooks

2402 Telephone User Checklist

The remainder of this guide con tains proce dures for using the 24 02 telephon e. The following table directs you to sections explaining specific activities you may want to perform.

To See

Understand call appearance displays

Handle calls (that is, answer and make calls, hold calls, transfer calls, redial numbers, set up conference calls, etc.)

Retrieve voice mail messages “Getting Messages” on page 15 Change ring pattern a nd vis ual ring

settings Check lamp and display

component status Use features that your system

manager has administered on your 2402 telephone or has supplied you with the required feature access codes.

“Call Appearance and Call Identification Displays ” on pag e10

“Call-Handling Features” on page 12

“Personalized Setting s” on pag e16

“Performing a Self Test” on page17

“Using Selected Voice Features” on page 17

+ 19 hidden pages