Avaya 2402, 5402 User Manual

IP Office 4.0

2402 and 5402 User Guide

15-601057 Issue 4a (11th December 2006)

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Documentation Disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya.

Link Disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/

(“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License Type(s): Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Third-Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s web site at: http://support.avaya.com/ThirdPartyLicense/

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to: securityalerts@avaya.com.

For additional support telephone numbers, see the Avaya Support web site (http://www.avaya.com/support).

Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc. in the United States of America and other jurisdictions. Unless otherwise provided in this document, marks identified by “®,” “™” and “

SM”

are registered marks, trademarks and service

marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Documentation information For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/).

Avaya Support Avaya provides indirect and direct services for customer support, report problems or to ask questions about your product. These services are subject to your support agreement. Contact your local reseller / distributor for indirect support. Contact Avaya Global Services (AGS) for direct support. For additional information on support, see the Avaya Web site: http://www.avaya.com/support.

Table of Contents

The Telephone............................................................................................................................ 1

About this Guide ......................................................................................................................................... 1

Overview..................................................................................................................................................... 1

Call Appearance Keys ................................................................................................................................ 3

Call Appearance Key Icons.................................................................................................................... 3

System Features.................................................................................................................................... 3

Logging On ................................................................................................................................................. 4

Logging Off ................................................................................................................................................. 4

No User ...................................................................................................................................................... 5

The Display................................................................................................................................................. 6

Basic Call Handling Features....................................................................................................7

Answering a Call......................................................................................................................................... 7

Making a Call.............................................................................................................................................. 7

Clearing a Call ............................................................................................................................................ 8

Redial ......................................................................................................................................................... 8

Speaker ...................................................................................................................................................... 8

Conference ................................................................................................................................................. 8

Mute............................................................................................................................................................ 9

Hold ............................................................................................................................................................ 9

Transfer .................................................................................................................................................... 10

Messages ................................................................................................................................................. 10

System Features ...................................................................................................................... 11

System Features Introduction................................................................................................................... 11

Call Forwarding ........................................................................................................................................ 11

Diverting Calls .......................................................................................................................................... 12

Do Not Disturb .......................................................................................................................................... 12

Ring Back ................................................................................................................................................. 13

Parking Calls ............................................................................................................................................ 13

Voicemail .................................................................................................................................................. 14

Private Call ............................................................................................................................................... 14

Default Short Codes ................................................................................................................................. 15

Index.......................................................................................................................................... 17

2402 and 5402 User Guide Page iii IP Office 4.0 15-601057 Issue 4a (11th December 2006)

The Telephone

About this Guide

This guide describes how to use all the features on your Avaya IP Office 2402/5402 phone.

For basic phone settings and functionality, refer to the relevant Quick Reference Guide for your IP Office phone.

Further information about IP Office is available from www.avaya.com/support and also from http://marketingtools.avaya.com/knowledgebase.

Overview

This guide covers the use of the 2402 and 5402 phones on IP Office. Both phones are similar, however the 5402 is only supported on the IP Office whereas the 2402 is supported on a range of Avaya phone systems.

The 2402 display is not fully supported on IP Office. For call appearance icons, caller display etc, the 5402 should be used.

1. Display, Call Appearance: Two Call Appearance Keys allow you to handle multiple calls and the

display shows call information.

2. Message Lamp: This lamp is used as follows;

• On (Continuous): There are new messages in your voicemail mailbox, or in another

mailbox for which you have been configured to receive "Message Waiting Indication".

• Flashing: The lamp also flashes when the phone receives a call.

2402 and 5402 User Guide Page 1 IP Office 4.0 15-601057 Issue 4a (11th December 2006)

MESSAGES: Access your mailbox.

2402 and 5402 User Guide

4. Call Handling Buttons:

• HOLD:

Red button used to place a call on hold.

• TRANSFER:

TRANSFERs a call to another phone.

• CONFERENCE:

Sets up conference calls with more than one other person.

• DROP:

DROPs the current call or, if on a conference call, drops the last person to join the conference.

• REDIAL:

Redials the last number dialed or displays the last 6 numbers dialed from the phone, depending on configuration via the Options menu.

5. Dial Pad: Standard 12-button pad for dialling phone numbers.

Volume Controls: Adjusts the speake ringer volume depending on which is currently in

use.

7. Handset Socket: The socket for the handset cable can be found on the side of the phone.

MUTE: Turns the microphone on/off. When in use, the associated light is on and the caller

8. cannot hear you.

Feature: The system administrator can configure a number of special features which are then

accessed by pressing this key followed by any of the keys; 0 to 9, * or #.

10.

SPEAKER: Puts the call on the phone's speaker rather than the handset. The lamp next to the

button is lit when this option is in use. The speaker only provides a speech monitor function, you can hear a call through the phone's speaker but you must lift the handset to speak.

2402 and 5402 User Guide Page 2 IP Office 4.0 15-601057 Issue 4a (11th December 2006)

Call Appearance Keys

The main call handling screen contains two buttons set as 'Call Appearance' keys.

The Telephone

For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer to the IP Office Key and Lamp Operation manual.

Having two Call Appearance keys is very useful. When holding a call, you can answer/make another call and then switch between calls, transfer or conference. If you are set to receive a call waiting indication, the waiting call is shown against the next call appearance key.

CAUTION

• Although your system administrator can replace the Call Appearance Keys with other functions,

this would severely restrict the use of features such as conference and transfer. It is for these reasons, that it is strongly recommended that all Call Appearance keys remain at their default settings.

Call Appearance Key Icons

The icons displayed against the Call Appearance Keys allow you to determine the status (for example, on HOLD) of each call.

Incoming Call:

symbol next to a call appearance key indicates an incoming call. To answer the call and put any

A other current call on hold, press

/ .

Connected:

symbol next to a call appearance key indicates that it is the currently connected call. The caller's

A phone number (if available) is also shown.

On HOLD:

symbol next to a call appearance key indicates a call on hold. To take the call off hold and put any

other current call on hold, press the adjacent

System Features

System Features can be set against dial pad digits by your system administrator and are accessed by pressing

For Key and Lamp mode of operation these System Features must not be set against the Call Appearance keys. See the CAUTION above.

Refer to Overview of the Feature Key for details of System Features that can only be allocated to you by your system administrator and to System Features Introduction for details of System Features that you can always access yourself by dialling short codes. For example; to listen to your voicemail messages, dial *17.

Feature.

2402 and 5402 User Guide Page 3 IP Office 4.0 15-601057 Issue 4a (11th December 2006)

+ 16 hidden pages