Avaya 2050 IP User Manual

Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

Avaya 2050 IP Softphone for Windows Release 4.03.0085: 2050 Release 4.3 Service Pack 1 Read me Document

Avaya is pleased to announce the availability of the 2050 IP Softphone Release 4.3, which provides feature enhancements and several quality improvements. The 2050 IP Deskphone Release 4.3 has been updated to this Service Pack 1 Release to include three additional quality improvements described in this document.

This release is being provided as a no charge update to all customers who have purchased or upgraded to Release

3.x or 4.x.

Enhancements

• The 2050 IP Softphone Release 4.3 provides support for 64 bit versions of Microsoft® Windows 7™ and Microsoft Vista™ Operating Systems

Important Note : It is strongly recommended to install the next updates for Microsoft Windows 7 to the PC including the specific updates noted below. Failure to install these Windo ws 7 updat es may cause the 2050 IP Softphone to crash or not work as intended.

• KB981679 (part of Service Pack 1 for Windows 7)

• KB979303

Quality Improvements

This 2050 IP Softphone Release 4.3 continues to improve the overall quality of the 2050 IP Softphone through the delivery of ongoing resolution of customer reports and Avaya identified work items. Eight customer reported cases have been closed and numerous quality improvements have been del ivered with this 4.3 release.

The following customer reported issues have been addressed in Release 4.3: wi00715416 External – Improved robustness of Licensing Server in releasing licenses, if IP Connectio n drops wi00903652 External – Issue with node-locked licensing not working with CS1000 R7.5 and 2050 R4.2

wi00906095 wi00867565 External – Error message when starting IP Softphone on Windows 7™ wi00908928 External – Graphics issue on Windows 7™ wi00896132 External – Dual stream recording does not work properly with 2050 after a call is transferred to the

2050 wi00951184 External – 2050 reverts to PC speaker and soundcard instead of USB device when PC is restarted wi00889263 External – SR 1-1462175541: IP Softphone trace route shows only final destination, not

intermediate hops.

Three additional quality improvements were included in the 2050 IP Softphone Release 4.3 Service Pack 1, to address three additional customer cases, including,

wi00995769 External – 2050 is not playing back the Agent Greeting: the 2050 will now attempt to open the port

several times in a short period of time (vs only once)

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Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

wi00995751 External – Issue related to installing the 2050 with msi installer method, where a file requir ed in

Regular User mode is inaccessible and an error message is presented to the user when the 2050

tries to re-install that file. This has been corrected so the error message is no longer presented and

the file is accessible for the user. wi00998904 External - French translation error on softkey, has been corrected to show Handset, vs two softkeys

which both say Handsfree.

Further robustness and user experience improvements are included with Release 4.3. Improvements to the following items are included:

• General stability and start-up time

• Interworking between the 2050 IP Softphone Soft Expansion Module and USB Adapter

• Interworking with PC keyboard when in Accessibility mode

• Interworking with Microsoft Outlook

Product Advisements

• This 2050 IP Softphone Release 4.3 Service Pack 1 may be installed over an existing installation of the 2050 IP Softphone. All user settings, licenses, etc will be retained. Note that if the customer chooses to use MSI installer over EXE, the install process will not clean up the “2050 IP Softphone Extra Modules” component. Customer may do that manually via the Control Panel ÆAdd or Remove Programs on Windows XP, or, via the Control PanelÆProgramsÆPrograms and Features on Vista and Windows 7.

• A warning message can appear when the 2050 IP Softphone is started using a new Regular User acc ou nt, if the new account has been installed on the PC for the first time with an Administrator account using the msi installer method.

The 2050 IP Softphone is able to recover itself if any components, files, or registry keys have been accidentally removed or corrupted. On every start, the 2050 IP Softphone checks its vital components. If they are missing, the Softphone tries to reinstall them using its installation files. This feature works only if the original installation files are accessible for the user who launched the Softphone.

If the 2050 IP Softphone was installed on behalf of a different user account, some components may not be properly registered for the current user. In this case the 2050 IP Softphone will try to setup these components at first startup. The following message will appear at the end.

Reboot action is not required in such a case and can be skipped by pressing the ‘Cancel’ button.

If the original installation files are NOT accessible for this user, the recover action cannot be completed and the message will reappear. To resolve this, the user needs to make the installation files available for this user profile or the Softphone should be reinstalled for this particular user account.

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Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

Supported Platforms

Operating Systems Microsoft® Windows XP™ (Service Pack 3) Microsoft® Windows Vista™ (Service Pack 1) – 32 bit and 64 bit versions Microsoft® Windows 7™ – 32 bit and 64 bit versions

Call Server Compatibility and Requirements

The 2050 IP Softphone Release 4.3 is compatible with the Avaya Call Servers listed below.

Avaya CS1000: Release 6.0, 7.0, 7.5

Avaya BCM 50: Release 3.0, 5.0, 6.0 Avaya SRG 50: Release 6.0 Note 1: BCM Release 6.0 or higher is required for Caller ID information to be displayed in the incoming pop-up

window as well as support of the Soft-Expansion Module functionality.

Software Download

The 2050 IP Softphone Release 4.3 Service Pack 1 for Windows PC is generally available glo bally as of May 2,

2012. The software is available for download from the Avaya Support Portal at:

http://support.avaya.com/css/appmanager/public/support/Downloads/P0659

The following files are available for download with the Release:

File Description

4.0x.xxx-all.zip (

4.03.085‐all.zip)

setup_xxxxxx.msi (

setup_403085.msi)

setup_xxxxxx.exe (setup_403085.exe)

setup_server.exe License Server software setup file.

i2050 ConfigurationTool.exe Utility for creation of profile settings to enable rapid deployment of the 2050

All installation files.

2050 IP Softphone installation file in Microsoft Windows Manager Installation file (msi) format.

2050 IP Deskphone installation file in setup.exe format.

IP Softphone on user desktops.

i2050GetHWIDTool.exe Tool for obtaining the Hardware ID used in the creation of licenses.

IPSoftphone2050_Settings.exe A utility that can be run to configure the 2050 IP Softphone

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