Avaya 2050 IP User Manual

Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

Avaya 2050 IP Softphone for Windows Release 4.03.0085: 2050 Release 4.3 Service Pack 1 Read me Document

Avaya is pleased to announce the availability of the 2050 IP Softphone Release 4.3, which provides feature enhancements and several quality improvements. The 2050 IP Deskphone Release 4.3 has been updated to this Service Pack 1 Release to include three additional quality improvements described in this document.

This release is being provided as a no charge update to all customers who have purchased or upgraded to Release

3.x or 4.x.

Enhancements

• The 2050 IP Softphone Release 4.3 provides support for 64 bit versions of Microsoft® Windows 7™ and Microsoft Vista™ Operating Systems

Important Note : It is strongly recommended to install the next updates for Microsoft Windows 7 to the PC including the specific updates noted below. Failure to install these Windo ws 7 updat es may cause the 2050 IP Softphone to crash or not work as intended.

• KB981679 (part of Service Pack 1 for Windows 7)

• KB979303

Quality Improvements

This 2050 IP Softphone Release 4.3 continues to improve the overall quality of the 2050 IP Softphone through the delivery of ongoing resolution of customer reports and Avaya identified work items. Eight customer reported cases have been closed and numerous quality improvements have been del ivered with this 4.3 release.

The following customer reported issues have been addressed in Release 4.3: wi00715416 External – Improved robustness of Licensing Server in releasing licenses, if IP Connectio n drops wi00903652 External – Issue with node-locked licensing not working with CS1000 R7.5 and 2050 R4.2

wi00906095 wi00867565 External – Error message when starting IP Softphone on Windows 7™ wi00908928 External – Graphics issue on Windows 7™ wi00896132 External – Dual stream recording does not work properly with 2050 after a call is transferred to the

2050 wi00951184 External – 2050 reverts to PC speaker and soundcard instead of USB device when PC is restarted wi00889263 External – SR 1-1462175541: IP Softphone trace route shows only final destination, not

intermediate hops.

Three additional quality improvements were included in the 2050 IP Softphone Release 4.3 Service Pack 1, to address three additional customer cases, including,

wi00995769 External – 2050 is not playing back the Agent Greeting: the 2050 will now attempt to open the port

several times in a short period of time (vs only once)

Page 1 of 9

Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

wi00995751 External – Issue related to installing the 2050 with msi installer method, where a file requir ed in

Regular User mode is inaccessible and an error message is presented to the user when the 2050

tries to re-install that file. This has been corrected so the error message is no longer presented and

the file is accessible for the user. wi00998904 External - French translation error on softkey, has been corrected to show Handset, vs two softkeys

which both say Handsfree.

Further robustness and user experience improvements are included with Release 4.3. Improvements to the following items are included:

• General stability and start-up time

• Interworking between the 2050 IP Softphone Soft Expansion Module and USB Adapter

• Interworking with PC keyboard when in Accessibility mode

• Interworking with Microsoft Outlook

Product Advisements

• This 2050 IP Softphone Release 4.3 Service Pack 1 may be installed over an existing installation of the 2050 IP Softphone. All user settings, licenses, etc will be retained. Note that if the customer chooses to use MSI installer over EXE, the install process will not clean up the “2050 IP Softphone Extra Modules” component. Customer may do that manually via the Control Panel ÆAdd or Remove Programs on Windows XP, or, via the Control PanelÆProgramsÆPrograms and Features on Vista and Windows 7.

• A warning message can appear when the 2050 IP Softphone is started using a new Regular User acc ou nt, if the new account has been installed on the PC for the first time with an Administrator account using the msi installer method.

The 2050 IP Softphone is able to recover itself if any components, files, or registry keys have been accidentally removed or corrupted. On every start, the 2050 IP Softphone checks its vital components. If they are missing, the Softphone tries to reinstall them using its installation files. This feature works only if the original installation files are accessible for the user who launched the Softphone.

If the 2050 IP Softphone was installed on behalf of a different user account, some components may not be properly registered for the current user. In this case the 2050 IP Softphone will try to setup these components at first startup. The following message will appear at the end.

Reboot action is not required in such a case and can be skipped by pressing the ‘Cancel’ button.

If the original installation files are NOT accessible for this user, the recover action cannot be completed and the message will reappear. To resolve this, the user needs to make the installation files available for this user profile or the Softphone should be reinstalled for this particular user account.

Page 2 of 9

Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

Supported Platforms

Operating Systems Microsoft® Windows XP™ (Service Pack 3) Microsoft® Windows Vista™ (Service Pack 1) – 32 bit and 64 bit versions Microsoft® Windows 7™ – 32 bit and 64 bit versions

Call Server Compatibility and Requirements

The 2050 IP Softphone Release 4.3 is compatible with the Avaya Call Servers listed below.

Avaya CS1000: Release 6.0, 7.0, 7.5

Avaya BCM 50: Release 3.0, 5.0, 6.0 Avaya SRG 50: Release 6.0 Note 1: BCM Release 6.0 or higher is required for Caller ID information to be displayed in the incoming pop-up

window as well as support of the Soft-Expansion Module functionality.

Software Download

The 2050 IP Softphone Release 4.3 Service Pack 1 for Windows PC is generally available glo bally as of May 2,

2012. The software is available for download from the Avaya Support Portal at:

http://support.avaya.com/css/appmanager/public/support/Downloads/P0659

The following files are available for download with the Release:

File Description

4.0x.xxx-all.zip (

4.03.085‐all.zip)

setup_xxxxxx.msi (

setup_403085.msi)

setup_xxxxxx.exe (setup_403085.exe)

setup_server.exe License Server software setup file.

i2050 ConfigurationTool.exe Utility for creation of profile settings to enable rapid deployment of the 2050

All installation files.

2050 IP Softphone installation file in Microsoft Windows Manager Installation file (msi) format.

2050 IP Deskphone installation file in setup.exe format.

IP Softphone on user desktops.

i2050GetHWIDTool.exe Tool for obtaining the Hardware ID used in the creation of licenses.

IPSoftphone2050_Settings.exe A utility that can be run to configure the 2050 IP Softphone

Page 3 of 9

Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

Country specific software files for Russia, Belarus, and Kazakhstan markets only

4.0x.xxx-all-NE.zip Version of 2050 IP Softphone containing no media encryption – for Russia, Belarus, and Kazakhstan markets only.

Setup_NoMediaEncryption_40xxxx.msi 2050 IP Softphone Installation file in Microsoft Windows Manager

Installation file (msi) format. This version is for use in Russia, Belarus, and Kazakhstan only.

Setup_NoMediaEncryption_40xxxx.exe 2050 IP Softphone Installation file in setup.exe format. This version is for

use in Russia, Belarus, and Kazakhstan only.

This release is being provided as a no charge update to all customers who have purchased or upgraded to Release

3.x or 4.x.

License Or dering Guid elines and Procedures

Software licensing was introduced with the 2050 IP Softphone Release 3.0. Software licensing eliminates the requirement to purchase a CDROM copy of the 2050 IP Softphone Release 3.0 client application on a per-desktop basis. Instead, Right-to-Use Licenses are purchased from Avaya’s Keycode Retrieval Syst em (KRS) which is accessible via the Avaya Support Portal at the link below:

http://support.avaya.com/krs

Additional information on generating and retrieving keycodes is provided in a later section of this Readme document, and is included in Product Documentation (See Communication Server 1000 IP Phone Fundam entals, NN43001-

368).

Software licensing is based on either a ‘per-user’ (nodal) approach, or a ‘pool-of-users’ (L icensing Server) approach. The per-user nodal approach is loaded onto an individual PC for sole use of that user, and requires the12-digit Media Access Control (MAC) address of the network adapter upon which the 2050 IP Softphone application will be installed, to be entered into the Avaya KRS system to generate the license. See the instructions below on how to generate node-based licenses for the 2050 IP Softphone.

For the Licensing Server approach, a ‘pool-of-users’ method is used, and provides increased cost-effectiveness for some customers. For example, if a customer has identified that they have 100 active users of the 2050 IP Softphone at any given time, out of a total population of 500 2050 IP Softphone users, they should plan on purchasing 100 (or more) licenses to support their employees. An active (or ‘checked out’) license is required in order to make a call with the 2050 IP Softphone. Licenses are hosted on a Licensing Server, which is a customer supplied PC and is located on the customer premise.

Two order codes are established with 2050 IP Softphone. There is a ‘Right-to-Use (RTU) license for ne w 2050 IP Softphone Release 4.3 purchases. An upgrade Right-to-Use license has been established offering a discount for installed base customers of Release 1.x and 2.x wishing to upgrade to Release 4.x.

New Purchases:

PEC Description NTDW84BA 2050 IP Softphone New User

License (Release 3.x or 4.x)

Upgrades from 2050 IP Softphone Release 1.x / 2.x to Release 4.3

PEC Description

Page 4 of 9

Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

NTDW84CA 2050 IP Softphone Upgrade

License from Release 1 and 2

Note: The Software CD Package will not be available for the 2050 IP Softphone Release 4.0 and higher. The full release is available for download from the Avaya Support Web site and KRS. Refer to the following section, or to the User Documentation, for additional details.

Customers who have previously purchased and installed an earlier versio n of 2050 IP Softphone may download this Release 4.3 from the Avaya Support portal using their existing licensing. Please refer to the following section.

Keycode Retrieval Process from KRS

The 2050 IP Softphone requires a license in order to operate. Upon initial installation, the appl ication will enter into a 30-day ‘grace period’ which allows users 30 days to obtain the licensi ng keycode. The grace period may not be extended.

Before proceeding with obtaining keycodes via the KRS system, you must have the following information available:

• If using Node-locked licenses upon which the 2050 IP Softphone application will be installed, is required. If the PC contains multiple adapters, the i2050GetHWID.exe utility (available with the 2050 IP Softphone release software package) may be used to obtain the MAC address that will be used by the 2050.

The Hardware ID (available through the Diagnostics screen) may also be used as it contains the MAC address. The Hardware ID is a 20-digit ID in the format: 31-32-XX-XX-XX-XX-XX-XX-66-06 where the middle XX digits are the MAC address and the first 4 digits and last 4 digits are the same for all 2050 IP Softphone instances.

If multiple Node-locked licenses are desired, these can be created at the same time. KRS will accept a list of the MAC addresses in a text file in a comma separated value (CSV) format.

Please refer to the section below, or the User Documentation, for the procedure on registering and generating Node-locked licenses for the 2050 IP Softphone.

• If using a Network Licensing Server (FQDN) of the PC on which the License Server Software is installed is required. The FQDN must be in a dotted decimal format, for example: yourlicenseserver1.yourcompany.com. The 2050 IP Softphone License Server Software can be pre-installed and used to determine the FQDN of the PC using the gethostid.exe utility.

• Purchase Order Number

, the 12-digit Media Access Control (MAC) address of the network adapter

, for a ‘pool-of-users’ approach, the Fully Qualified Domain Name

Procedure for Registering / Generating Node–locked or Licensing Server-based keycodes for the 2050 IP Softphone:

1. Access the KRS site at: http://support.avaya.com/krs

2. Select ‘KRS Site’ at the bottom of the page, under RELATED LINKS

3. At Step 1, Select ‘Global Login’

4. At Step 2, Select product family ‘2050 IP Softphone’, Cl ick GO

5. Enter Login credentials.

Note: The KRS User Guide provides detailed, up-to-date instructions for using the KRS system to create keycodes for the 2050 IP Softphones. To access the KRS User Guide, click on ‘Documentation Forms & USER GUIDES’ on the left sidebar.

Page 5 of 9

Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

6. Click on ‘Product Registration’ on the sidebar.

7. Enter a unique name for the Site Name

8. Enter the System ID. For Node-locked licenses, this is the MAC address. F or Network Licensing Server, this is the FQDN.

9. Click ‘Create’.

10. Click on ‘Generate Keycode’ on the sidebar

11. At Step 1, enter the Host ID into the Enter HostID field. (Note the HostID is the host name of the PC where the license server is installed, e.g. win2008server.somecompany.com)

12. At Step 2, enter the Purchase Order Number*. Alternatively, you can search by Avaya Order #, COEO, Customer PO#, or Alternate Order #.

* Assuming a purchase order has been placed for a number of users, SAP will have creat ed a non-stock PO and will send to KRS. Note: COEO = Common Equipment Order Number for carrier customers. Authorization codes are used by Stocking Distributors.

13. At Step 3, select the quantity / number of licenses desired.

14. Click ‘Continue’. The program then returns back to the Select PO screen to allow users to pull licenses from multiple PO’s if desired.

15. Click ‘Go to Summary’

16. Click ‘Generate Keycode’. A new keycode is generated in the KRS database. The user is then dir ected to the Keycode Retrieve screen.

17. Select ‘Download Keycode and apply to System’. The license is saved as a .lic file on the local system.

Expansions:

1. Click on ‘Generate Ke ycode’ on the sidebar.

2. At Step 1, enter the Host ID from the previous step into the Enter HostID field.

3. At Step 2, enter the Purchase Order Number to pull the licens e entitlement form

4. At Step 3, enter the quantity / number of additional seats required.

5. Click ‘Generate Keycode’.

Note: With the 2050 IP Softphone, each license increment generates an additional license file. T his is different from other products where a single license file is revised to include the additional values.

If you are experiencing any problems with the KRS system, click on the CONTACT KRS SUPPORT link at the bottom of the page. Some of the documents may include Product Bulletins, Sales and Marketing Bulletins, and NT Ps.

References and Related Documents

The following documents are associated with 2050 IP Softphone for Windows PC on the CS1000: Communication Server 1000 IP Phone Fundamentals, NN43001-368 2050 IP Softphone User Guide, NN43119-101 2050 IP Softphone Call Center User Guide, NN43119-100 These CS1000 documents can be found on the Avaya Support Portal at: http://support.avaya.com On the left, select Product and enter ‘2050 IP Softphone’ when prompted. Choose ‘Documentation’ to see a list of all

Administration and System Programming documents, and User Guides in multiple languages for use with the different supported Avaya Call Servers.

Page 6 of 9

Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

License Agreements

W3C(r) SOFTWARE NOTICE AND LICENSE

This W3C work (including software, documents, or other related items) is being provided by the copyright holders under the following license. By obtaining, using and/or copying this work, you (the licensee) agree that you have read, understood, and will comply with the following terms and conditions:

Permission to use, copy, modify, and distribute this software and its documentation, with or without modification, for any purpose and without fee or royalty is hereby granted, provided that you include the following on ALL copies of the software and documentation or portions thereof, including modifications, that you make: The full text of this NOTICE in a location viewable to users of the redistributed or derivative work.

Any pre-existing intellectual property disclaimers, notices, or terms and conditions. If none exist, a short notice of the following form (hypertext is preferred, text is permitted) should be used within the body of any redistributed or derivative code:

"Copyright (c) 2004 World Wide Web Consortium, (Massachusetts Institute of Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights Reserved. http://www.w3.org/Consortium/Legal/"

Notice of any changes or modifications to the W3C files, including the date changes were made. (We recommen d you provide URIs to the location from which the code is derived.)

THIS SOFTWARE AND DOCUMENTATION IS PROVIDED "AS IS," AND COPYRIGHT HOLDERS MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR THAT THE USE OF THE SOFTWARE OR DOCUMENTATION WILL NOT INFRINGE ANY THIRD PARTY PATENTS,

COPYRIGHTS, TRADEMARKS OR OTHER RIGHTS.

COPYRIGHT HOLDERS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THE SOFTWARE OR DOCUMENTATION.

The name and trademarks of copyright holders June NOT be used in advertising or publicity pertaining to the software without specific, written prior permission.

Title to copyright in this software and any associated documentation will at all times remain with copyright holders. ________________________________________________________________________

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

Page 7 of 9

Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. ________________________________________________________________________

HTTP Server functionality is provided by the GoAhead WebServer 2.1,

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

Documentation disclaimer.

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alo ne computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User.

License Type(s):

Page 8 of 9

Avaya 2050 IP Softphone Release 4.3 Service Pack 1 Readme

Designated System(s) License (DS). End User June install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya June require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Third-party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya web site at: http://support.avaya.com/ThirdPartyLicense/

Trademarks

Avaya, Avaya Aura, Communications Manager and the Avaya logo are registered trademarks and/or service marks of Avaya Inc. in the U.S. and certain other jurisdictions.

All other trademarks are the property of their respective owners.

Page 9 of 9

Avaya 2050 IP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual