Avaya 2050 I User Guide

Avaya 2050 IP Softphone User Guide

Avaya Business Communications Manager

Document Status: Standard Document Number: NN40050-100 Document Version: 03.03 Date: October 2010

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE,

PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVA YA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE AP PL IC AB LE AVAYA AF FILIATE ("AVAYA ").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Pr oduct( s) p rovided by Avaya. All content in this documentation(s) and the product(s) pr ov id ed by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected b y copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms" ). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

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trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://

www.avaya.com/support

Contents

Chapter 1

Avaya 2050 IP Softphone overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Call Control window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Local Directory window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System tray icon and menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

i2050.exe application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2

Avaya 2050 IP Softphone Call Control window. . . . . . . . . . . . . . . . . . . . . . 11

Enhanced Accessibility Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call Control window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessibility Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Call Control window elements and functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Hot keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Adding a hot key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Removing a Hot Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

System tray icon and menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 3

Installing and setting up the Avaya 2050 IP Softphone . . . . . . . . . . . . . . . 17

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Supported operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Avaya USB Audio Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the Avaya 2050 IP Softphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the USB Headset Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chapter 4

Managing contacts from the Local Directory . . . . . . . . . . . . . . . . . . . . . . . 21

Adding contacts to a Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Editing contacts in the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Deleting contacts from the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Finding contacts in the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Filtering a Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Dialing from the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Dialing from the Redial List in the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Dialing from the Callers List in the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Avaya 2050 IP Softphone User Guide

4 Contents

Managing Groups in the Shortcut Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 5

Managing Avaya 2050 IP Softphone calls . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Making telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Answering telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Holding and retrieving telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Hanging up telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Properties—General tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Properties—Details tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Properties—Notes tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Properties—Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Linking to external directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Linking to the LDAP directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Linking to Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Linking to Windows Address Book directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Adding external contacts to the Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Incoming and disconnected call pop-up notifications . . . . . . . . . . . . . . . . . . . . . . 32

Chapter 6

Avaya 2050 IP Softphone USB Headset Adapter . . . . . . . . . . . . . . . . . . . . 35

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Answering calls with the USB Headset Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Hanging up calls with the USB Headset Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Adjusting the volume with the USB Headset Adapter . . . . . . . . . . . . . . . . . . . . . . . . . 37

Muting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using the Smart Functions menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Customizing the Smart Functions menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Custom Functions for Smart Functions menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Chapter 7

Avaya 2050 IP Softphone macros. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

About macros with the Avaya 2050 IP Softphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Entering a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Deleting a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Playing a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Chapter 8

Avaya 2050 IP Softphone menu commands . . . . . . . . . . . . . . . . . . . . . . . . 43

Call Control window menu command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using the File menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using the Edit menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

NN40050-100NN40050-100

Contents 5

Using the Keys menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using the View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using the Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 9

Avaya 2050 IP Softphone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Opening the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Creating new profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Removing profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Modifying profile names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Selecting profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Exporting profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Importing Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using IP addresses and DNS names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Restoring defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Resetting the connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Licensing Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Sound Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Headset or handset device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Handsfree/Ringing/Paging Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Hardware ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

MAC addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Selecting MAC addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Advanced Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Overriding communications server values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Text Replacements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Lamp Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Key Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Phone number dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Accessibility Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Avaya 2050 IP Softphone User Guide

6 Contents

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Software Expansion Module interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Personal Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

USB Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Chapter 10

Accessibility Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Enhanced Accessibility Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using hot keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Chapter 11

Troubleshooting the Avaya 2050 IP Softphone. . . . . . . . . . . . . . . . . . . . . . 71

Selecting the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Setting external lamp controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using the backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Configuring Smart Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Additional configuration options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Active call status in Window title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Communications server is unreachable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Connection is reinitializing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Authorization failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Unable to retrieve communications server parameters from DHCP server . . . . . 73

Service denied . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Audio problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Basic audio operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

One-way audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Broken or choppy speech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Windows sound plays from the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Advanced audio problems due to network performance . . . . . . . . . . . . . . . . . . . . 76

Reset conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

USB Headset problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Headset not functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

USB Headset Adapter features appear dimmed . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Cannot hear audio through headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Sound still comes out of my computer speakers . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Directory problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

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Chapter 1

Avaya 2050 IP Softphone overview

The Avaya 2050 IP Softphone is a business telephone application that you can use to make and take calls over your computer. Using a headset or handset connected to your PC, you control calls with a click of the mouse pointer, from your PC keyboard, or from the USB Audio Adapter.

Designed to work with IP-based phone systems, the Avaya 2050 IP Softphone provides Voice over IP (VoIP) services using a telephony server and your Local Area Network (LAN) or Wide Area Network (WAN).

The server that supports your Avaya 2050 IP Softphone determines the features you can access, such as Call Conference, Call Transfer, and Call Forward.

Features

The Avaya 2050 IP Softphone supports the following features:

• Twelve user-defined feature keys: six Programmable Line

• (DN)/Feature Keys (self-labeled) and six lines/features accessed by pressing the shift key

• Four soft keys that provide access to a maximum of 10 features

• Four-line display

• Directory capabilities stored locally on your PC or linked to external directories, such as Lightweight Directory Access Protocol (LDAP), Microsoft Outlook, and Windows Address Book (WAB) contact management software

• One-click direct dialing from various windows and applications

• Five specialized fixed keys:

—Directory

— Inbox (Message)

— Shift (Outbox)

—Services

—Expand

• Dedicated call processing keys:

—Hold

— Goodbye

—Answer

—Volume

—Mute

—Navigation

— Message Waiting

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8 Chapter 1 Avaya 2050 IP Softphone overview

• User-selected ringer that lets the PC speakers or the headset ring for incoming calls

• Choice of the following interfaces:

— 1140 theme (1100 series IP deskphones)

— Compact black and silver themes

— Accessibility Interface for the visually impaired

• Programmable hot keys that allow single key access to user-definable features

• Supported languages including: English, French, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Japanese, Russian, Latvian, and Turkish.

• Three input modes: Digit, Alpha, and Native

• Macro functions available for programming long dialing patterns

The following new features have been added for Avaya 2050 IP Softphone Release 4.0.

• Audio Quality Enhancements: Global IP Sound (GIPS) Full Voice Engine embedded within client provides:

— State-of-the-art audio voice engine

— Addresses packet loss concealment up to 30 percent — Invoked as required - no user interaction needed — Embedded echo cancellation

— Increased flexibility

— Eliminates need for Avaya Enhanced Desktop/Mobile USB Headset Adapter to

address audio QoS

— Expands range of compatible headsets

• USB/Wireless Headset support: offers the ability for users to “untether” their desktops, expanding their mobility with standard Bluetooth headset profiles (Bluetooth Power Class 2) support within the client. The following Plantronics headset models are supported:

— Plantronics Audio 910 Bluetooth Headset

— Plantronics Voyager 510 Bluetooth Headset

— Plantronics CS55-USB Digital Wireless Headset

— Plantronics CS60-USB Digital Wireless Headset (EMEA DECT version)

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Chapter 1 Avaya 2050 IP Softphone overview 9

• Server-based licensing: the license software runs on your PC. Server-based licensing supports license pooling between users. Consult your system administrator for more information.

• Accessibility improvements: series of options in compliance with US Rehabilitation Act Section 508. Includes a new Enhanced Accessibility Interface with configurable font size, visual and audio notification, and more.

• TAPI call control: support for TAPI 3 call control – basic call handling only (make call, answer, release).

• Soft Expansion Module (Avaya Business Communications Manager (Avaya BCM) 6.0 only) for added scalability. Includes 18 user-programmable line/feature appearances per module and 10 character fields per line for entry.

• Call Pop-up (Avaya BCM 6.0 only): this provides a small pop-up window that displays CLID information and can be clicked to answer an incoming call. The pop-up window information can also be provided to the user through a speech engine.

• The following features do not apply to Avaya BCM:

— Signaling and Media Path Encryption

— Expanded Language: Avaya 2050 IP Softphone for Windows PC: Simplified and

Traditional Chinese, Traditional Japanese (Kanji), Greek, Hebrew, Arabic, Korean

Components

• “Call Control window” on page 9.

• “Local Directory window” on page 9.

• “Settings window” on page 10.

• “System tray icon and menu” on page 10.

• “i2050.exe application” on page 10.

Call Control window

The Avaya 2050 IP Softphone Call Control window displays the line keys, feature buttons, and call display. Use this window to make and manage your telephone calls. You also use this window to access both your Local Directory and Avaya Communications Server 1000 Directory features (Personal Directory, Redial List, Callers List, Application Server Administration, and Password Administration).

For more information about the Call Control window, refer to “Call Control window” on page 11.

Local Directory window

Use the Local Directory window to create, manage, and use a telephone directory stored on your local computer and to access external directories, such as LDAP, Outlook, and WAB.

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10 Chapter 1 Avaya 2050 IP Softphone overview

Settings window

Use the Settings window—a series of dialog boxes—to set up the various Avaya 2050 IP Softphone features.

For information about opening the Settings window, refer to “Avaya 2050 IP Softphone Settings”

on page 47.

System tray icon and menu

You can right-click the Avaya 2050 IP Softphone system tray icon—located at the right side of the Windows taskbar at the bottom of your screen—to make and manage calls.

i2050.exe application

The i2050.exe application lets the Avaya 2050 IP Softphone communicate with the server. It launches when you start the Avaya 2050 IP Softphone but remains hidden in the background. To verify that the i2050.exe is running, open the Windows Task Manager.

To view the i2050.exe process

Select Processes from the Task Manager window. The process appears as long as the Avaya 2050 IP Softphone icon appears in the system tray.

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Chapter 2

Avaya 2050 IP Softphone Call Control window

The Avaya 2050 IP Softphone Call Control window supports the Avaya 1140 IP Deskphone — designed to look and feel like the desktop Avaya 1140 IP Deskphone — as well as an additional two compact themes, available in black and silver. The Avaya 2050 IP Softphone also supports an Accessibility Interface for visually impaired users. The Avaya 2050 IP Softphone version 4 supports the Software Expansion Module, which offers an additional 54 programmable keys.

To open the Avaya 2050 IP Softphone Call Control window

1 From your desktop PC, select Start.

2 Select All Programs.

3 Select Avaya > Avaya 2050 IP Softphone > Avaya 2050 IP Softphone.

Enhanced Accessibility Interface

The Enhanced Accessibility Interface can be enabled from the Call Control window, or alternatively, during the installation process as an option in the installation GUI. For more information about the Enhanced Accessibility Interface, see “Accessibility Interface” on page 67.

To open the Avaya 2050 IP Softphone Accessibility Interface from the Call Control window

1 From your desktop PC, select Start > All Programs > Avaya > Avaya 2050 IP Softphone >

Avaya 2050 IP Softphone. The Call Control window appears.

2 Select File > Settings > Theme.

3 Select the Accessibility Interface check box.

Note: If the Avaya 2050 IP Softphone is running, you must exit and

restart for the change to the Accessibility Interface to take effect.

Call Control window

The Call Control window (see Figure 1 below and Figure 2 on page 12) includes the standard features that let you make and manage telephone calls.

For information on the elements of the Call Control window, see Table 1.

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12 Chapter 2 Avaya 2050 IP Softphone Call Control window

Figure 1 Call Control window—1140

Line keys

Navigation arrows

Quit

Services

Copy

Volume up

Volume down

Mute

Speaker

Figure 2 Call Control window—compact theme (silver)

Display

Soft keys

Line keys

Volume keys

Mute

Accessibility Interface

The Accessibility Interface works with JAWS for Windows from Freedom Scientific—screen reading software that lets visually impaired users access the full range of Avaya 2050 IP Softphone features. The screen is divided into four groups of controls: Display, Line and Feature, Date and Time, and Indicators.

Menu Command options in the Accessibility Interface match those in the standard Call Control window.

For more information about navigating the Accessibility control groups and Menu Command options, see “Accessibility Interface” on page 67.

Call Control window elements and functions

Table 1 describes the elements and functions of the Call Control window

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14 Chapter 2 Avaya 2050 IP Softphone Call Control window

Table 1

Avaya 2050 IP Softphone components and functions

Element Function

Primary display To provide call information (such as Caller ID) and

instructions for using certain soft key features. When idling, the telephone displays only the date and

time.

Soft keys To access server-definable features, such as Transfer

(for connecting calls to other people), Conference (for group calls), and so on.

To select a feature, click one of the four available soft-labelled soft keys, and then follow the instructions on the display.

Available soft key features vary, depending on: Your current task: the features available at any time

depend on your current call activity. Server support: Avaya 2050 IP Softphone functionality

depends on communications server configuration. To view additional features, click the More soft key.

Copy* Programmable button on Avaya Business

Communications Manager (Avaya BCM) 6.0.

Quit* Programmable button on Avaya BCM.

To scroll through menus and lists in the display area. Use the Send/Enter key at the center of the navigation

Navigation arrows

Volume

decrease increase

Mute To listen to the receiving party without transmitting.

Answer To answer and make calls.

Hold To place an active call on hold.

Release To terminate an active call.

Line keys To access one of six programmable Line keys. These

Dialpad To dial a telephone number. Use your mouse pointer to

Directory* Programmable button on Avaya BCM

Services To access feature list and network services.

Expand Feature reserved for future use.

cluster to confirm menu selection (1140 theme only).

To increase or decrease the headset volume.

To return to a two-way conversation, click the Mute button again.

The mute button mutes the headset microphone.

The feature key label for the line on hold displays a flashing icon to indicate that the call is on hold.

Return to the call by clicking the Line button of the call on hold.

keys can represent line appearances, DNs, or features. The communications server provides the labels that

appear on these keys.

click the numbers you want to enter.

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Hot keys

You can assign keyboard hot keys to access the full range of Call Control window functions and menu options.

Chapter 2 Avaya 2050 IP Softphone Call Control window 15

Element Function

To access your messages or return a call.

Inbox/Messages

Outbox* Dial mailbox in voicemail registry. Programmable button

on Avaya BCM.

Speaker To answer and make calls using the handsfree speaker

*For more information on programming memory buttons, refer to the Avaya 2004 IP Deskphone User Guide (NN40050-108) or Avaya 1140E IP Deskphone User Guide

(NN40050-105).

Adding a hot key

To add a new hot key

1 Open the Settings window. For information about opening the Settings window, refer to

“Opening the Settings window” on page 47.

2 Select Hot Keys.

3 Choose the feature group that you want to access: Buttons, Menu, or Select Fields

(Accessibility Interface only).

4 From the Items list, select the feature to which you want to assign a hot key.

5 Under Press a new shortcut key, enter the key combination—“Alt + Ctrl + V”, for example—

that you want as your hot key.

6 Click Assign.

Note: If the key combination is already taken, the previously assigned

feature appears in the Shortcut Key Currently Used By text box.

To assign a hot key, you can enter any keyboard key combination except for the following:

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16 Chapter 2 Avaya 2050 IP Softphone Call Control window

•A to Z

• Shift-A to Shift-Z

• Alt-A to Alt-Z

•0 to 9

• Alt+0 to Alt+9

• Asterisk (*)

• Number sign (#)

• Up, down, left, and right arrow keys

• Shift+Up, Shift+Down

• PageUp, PageDn

• Alt+F1 to Alt+F12

• F1, Shift+F1,Ctrl+F1, Ctrl+Alt+F1, Ctrl+Alt+Shift+F1

• Space bar

Removing a Hot Key

To remove a hot key

1 Open the Settings window.

For information on opening the Settings window, refer to “Opening the Settings window” on

page 47.

2 Select Hot Keys.

3 Choose the feature group that you want to access: Buttons, Menu, or Fields (Accessibility

Interface only).

4 From the Items list, select the feature from which you want to remove a hot key.

5 Click Remove.

System tray icon and menu

Use the Avaya 2050 IP Softphone system tray icon menu to manage phone calls and messages without opening the Call Control window.

To access the menu, right-click the Avaya 2050 IP Softphone icon in the Windows taskbar system tray. From this menu, you can make, answer, and manage your calls, as well as access macros and features.

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Chapter 3

Installing and setting up the Avaya 2050 IP Softphone

System requirements

To use the Avaya 2050 IP Softphone, you require:

• Pentium-compatible CPU (200 MHz or higher)

• 256 Mbytes RAM or higher

• 55 Mbytes or higher free hard drive space (all languages)

• 800X600 or higher resolution monitor (16-bit color)

• Universal Serial Bus (USB) port (version 1.1 or 2.0)

• Avaya Enhanced USB Adapter (desktop) or Avaya Mobile USB Adapter (mobile)

Supported operating systems

To use the Avaya 2050 IP Softphone, you must have one of the following operating systems:

• Microsoft Windows XP Service Pack 3

• Microsoft Windows Vista Service Pack 2 (32-bit)

• Microsoft Windows 7 (32-bit)

Avaya USB Audio Kit

The USB Audio Kit lets you hear and speak with your callers. To ensure proper Avaya 2050 IP Softphone functionality, use only the following Avaya-supported (or compatible) USB audio kits:

• Avaya Enhanced USB Adapter (desktop)

• Avaya Mobile USB Adapter (mobile)

• Algo Analog Terminal Adapter (compatible)

Avaya Enhanced USB Adapter (desktop) and Avaya Mobile USB Adapter (mobile) comply with TIA 810 standards and are recommended where you require optimal quality audio. Alternatively, you can use standard Bluetooth headset profiles (Bluetooth Power Class 2).

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18 Chapter 3 Installing and setting up the Avaya 2050 IP Softphone

The Avaya USB Audio Kit includes:

• USB Headset Adapter (desktop or mobile)

• Installation Guide (English and French)

•USB cord

Some kits also include a headset.

The Algo Analog Terminal Adapter (ATA) is a USB adapter that lets you use analog terminals instead of headsets. With an Algo ATA users can, for example, use a cordless handset with their Avaya 2050 IP Softphone.

Note: The Avaya 2050 IP Softphone is compatible with the Algo ATA. For support, see www.algosolutions.com.

Installing the Avaya 2050 IP Softphone

Refer to the IP Deskphones: Description, Installation, and Operation (553-3001-368) or consult your system administrator.

Installing the USB Headset Kit

The Avaya 2050 IP Softphone supports a desktop USB headset adapter, as well as a mobile adapter.

To install the USB Headset Kit

1 Ensure that you have the proper system requirements as listed in “Avaya USB Audio Kit” on

page 17.

2 Ask your system administrator to change settings, if necessary, to allow you to connect the

Avaya 2050 IP Softphone to the communications server.

3 If using the mobile adapter, connect the headset to the adapter. If using the desktop adapter,

you must:

• Connect the coiled lower cord to the headset cord with the Quick Disconnect connecto r

(make sure it is securely fastened).

• Connect the headset cord to the RJ9 jack on the adapter.

4 Connect the USB cable to the headset adapter and to one of the USB jacks on your computer

or USB hub.

The first time the headset adapter is plugged in, a delay occurs while the Windows operating system configures the device and locates appropriate driver software. If the installation software asks for the original Windows CD-ROM, insert the CD-ROM so that the Windows operating system can locate drivers.

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Chapter 3 Installing and setting up the Avaya 2050 IP Softphone 19

For more information about installing the Avaya 2050 IP Softphone software, contact your system administrator.

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20 Chapter 3 Installing and setting up the Avaya 2050 IP Softphone

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Chapter 4

Managing contacts from the Local Directory

You can use the following options to manage contacts in the Local Directory:

• “Adding contacts to a Local Directory” on page 21.

• “Editing contacts in the Local Directory” on page 22.

• “Deleting contacts from the Local Directory” on page 22.

• “Finding contacts in the Local Directory” on page 23.

• “Filtering a Local Directory” on page 24.

• “Dialing from the Local Directory” on page 24.

• “Dialing from the Redial List in the Local Directory” on page 24.

• “Dialing from the Callers List in the Local Directory” on page 25.

• “Managing Groups in the Shortcut Bar” on page 25.

• “Using the Properties dialog box” on page 26.

Adding contacts to a Local Directory

You can add contacts to a Local Directory list, or insert contacts into any group of shortcut links in the Shortcut Bar.

To add a contact to the Local Directory list

1 Open the Local Directory.

2 Select Edit > New Contact, or click New Contact on the toolbar.

The Properties dialog box appears.

3 Under the General tab (selected by default), enter the contact’s name, address, telephone

numbers, and other personal information.

4 Select the Details tab to enter any of the following contact details: Department, Office, or

Assistant.

5 To enter miscellaneous information, select the Notes tab.

6 Select the Settings tab to define the default dialing number as Business, Home, or Mobile.

7 Click OK.

Note: For more information on entering information in the property

fields, see “Using the Properties dialog box” on page 26.

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22 Chapter 4 Managing contacts from the Local Directory

To add a contact to a group

1 In the Shortcut Bar, select the group of shortcut links to which you want to add a contact.

2 Select the contact you want to add, drag it to the Shortcut Bar, and then drop it under the

selected group button.

Note: You cannot directly add contacts to an external directory from within the Local Directory.

Note: If the contents of an external directory change, you must first update that directory for the changes to show in the Local Directory. To update, right-click the imported directory and click Refresh.

Editing contacts in the Local Directory

To edit contacts in the Local Directory

1 Open the Local Directory.

2 Using your mouse pointer, highlight the contact you want to edit.

3 Open Properties using one of the following methods:

• Select Edit > Properties

• Click Properties on the toolbar.

• Right-click the selection and choose Properties from the menu.

4 Select the tab you need and edit the information.

5 Click OK.

Deleting contacts from the Local Directory

You can delete contacts from the Local Directory or remove contacts from a group of shortcut links.

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Chapter 4 Managing contacts from the Local Directory 23

To delete a contact from the Local Directory

1 Open the Local Directory.

2 Using your mouse pointer, select the contact you want to delete.

Note: To delete a range of contacts, click the first contact in the range,

and then shift-click the last contact in the range. The entire range highlights. You can also CTRL-click to select a number of contacts in different places.

3 Delete the contact by doing one of the following:

• Select Edit > Delete

• Click Delete on the toolbar.

• Right-click your selection and choose Delete from the menu.

4 To confirm the deletion, click Yes.

To remove a contact from a group of shortcut links

1 On the Shortcut Bar, select the group of shortcut links from which you want to delete a

contact.

2 Right-click the contact, and choose Remove Item from the menu.

Finding contacts in the Local Directory

You can search for contacts in a Local Directory by name.

To find a contact in one of your directories

1 Open the Local Directory.

2 Select or click either of the following:

— Select Edit > Find Contact

— Click Find Contact on the toolbar.

The Find Contact window appears.

3 Enter the name of the contact you want to find.

Note: Names in the directory are formatted as last name, first name. Use

this format when searching for a contact.

4 Click Find Now.

Search results display in the Find Contact window.

5 To stop a search, click Stop.

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24 Chapter 4 Managing contacts from the Local Directory

Filtering a Local Directory

The Avaya 2050 IP Softphone lets you filter a Local Directory, making it smaller and easier to manage. This feature is useful for dealing with large directories. By filtering a directory, you can reduce the number of names through which you must search.

To filter a directory

1 Click Filter on the toolbar, or Directory > Filter from the menu.

The Filter dialog box appears.

2 From the Field and Condition lists, choose your filter criteria.

3 Enter the values you want included in the filtered list. For example, if under the filter criteria

Field: Last Name, Condition: Starts With, you enter Value: C, only contacts with a last name starting with C appear in the Local Directory.

4 To apply the filter, click Add.

Dialing from the Local Directory

To call a contact stored in the Local Directory

1 Open the Local Directory.

2 Find the contact you want to call. You can dial using any of the following options:

• Double-click the phone number you want to dial.

• Double-click the contact's name.

• Right-click the contact's entry, and then click the desired telephone number in the me nu.

• To dial the default telephone number, click Dial on the toolbar.

• Click the arrow beside the Dial toolbar button, and then click the desired telephone

number from the list.

Dialing from the Redial List in the Local Directory

To dial from the Redial List

1 Open the Redial List using one of the following methods:

• Select Redial List in the Shortcut Bar of the Local Directory window.

• Select Keys > Features > Redial List

2 Find the contact using one of the following methods:

• Scroll to the desired contact.

• Search for the contact by name or number.

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Chapter 4 Managing contacts from the Local Directory 25

• Enter the number of the contact to find it.

3 To dial the selected entry, double-click the contact.

Dialing from the Callers List in the Local Directory

To dial from the Callers List

1 Open the Callers List using one of the following methods:

• Select Callers List in the Shortcut Bar of the Local Directory window.

• Select Keys > Features > Inbox

2 Find the contact using one of the following methods:

• Scroll to the desired contact.

• Search for the contact by name or number.

• Enter the number of the contact to find it.

3 To dial the selected entry, double-click the contact.

Managing Groups in the Shortcut Bar

You can add, remove, or rename groups in the Shortcut Bar of your Local Directory.

To open a group of shortcut links and view its list of contacts, click the desired group from the Shortcut Bar.

To add a group to a Local Directory

1 Right-click a blank area on the Shortcut Bar.

2 Select Add New Group.

A blank group button with a blinking cursor appears at the bottom of the Shortcut Bar.

3 Enter the name you want for the group and press Enter.

To remove a group in a Local Directory

1 Click open the group you want.

2 Right-click anywhere on or under the Group button and its list of contacts.

3 Select Remove Group.

4 At the “Delete? Are you sure?” prompt, click Yes.

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