Avaya 2050, 2030 User Manual

IP Office

2030 & 2050 Phone

40DHB0002UKAG Issue 2a (13/11/2001)

Page 2 – Contents

The 2030 & 2050 Phone ....................................................................................... 3

Making Calls ......................................................................................................... 5

Speed Dials........................................................................................................... 7

Account Codes...................................................................................................... 8

Busy or Unanswered............................................................................................. 9

Actions During a Call........................................................................................... 10

Answering Calls .................................................................................................. 12

Transfer, Park & Hold Calls................................................................................. 14

Diverting Calls..................................................................................................... 16

DSS Keys............................................................................................................ 18

Manager-Secretary Working ............................................................................... 20

Manager-Secretary Setup ................................................................................... 21

Ringer Controls ................................................................................................... 23

Other Features.................................................................................................... 25

Phone Settings.................................................................................................... 26

Voicemail ............................................................................................................ 28

System Features................................................................................................. 29

Index ................................................................................................................... 30

IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

The 2030 & 2050 Phone – Page 3

The 2030 & 2050 Phone

Introduction to the 2030 and 2050 Phones

The diagram below shows a 2050 phone.

• 2050: Phone with handsfree operation, DSS keys and BLF status lamps

(see "DSS Keys" on page 18 for more information).

• 2030: Similar to 2050 but without BLF status lamps.

This guide is for 2030 and 2050 telephones when used on an IP Office telephone system.

The guide covers most of the features supported by the 2030 and 2050 phones. However, your phone may not be enabled to use all of the features available. If you are unsure which features you can use, contact your System Administrator.

Using the SCROLL Key

Sometimes there are more options available than the phone can display. When this happens, a SCROLL to display the other options.

Similarly, the phone display changes during calls and according to your own customisation. A you can use by pressing that key. Thus this guide cannot always detail when you would have to press the SCROLL key to access a function.

-symbol appears next to the SCROLL key. Press

-symbol next to a display key indicates an option

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Page 4 – Contents

On-Hook Dialling, Speaker & Answer Release

On all display telephones you can both dial and hear the call progress without using the handset (known as "on-hook dialling").

When answered, you can continue the call without using the handset, i.e. handsfree. You can switch between handsfree and handset working during a call.

Pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset.

Tones & Ringing

The phone uses various tones and rings to indicate events. A sample of these appears below. You can alter the ringer volume, sound, switch it on/off, etc. For more information see section "Ringer Controls" on page 23.

Incoming Calls:

• Repeated Single Ring: Internal call.

• Repeated Double Ring: External call.

• Single Tone: Page call, see "Answering a Page Call" on page 12.

Making Calls:

• Dial Tone: Dial number.

• Broken Dial Tone: Phone on divert or no calls, see "Diverting Calls" on

page 16.

• Repeated Tone: Busy number, see "Options If Busy or Unanswered" on

page 9.

• Continuous Tone: Number called unobtainable.

The Phone Lamp

The phone uses its lamp (above the SPEAKER key) to show calls and messages.

Fast Flashing Lamp: Call Waiting, see "Answering a Call Waiting"

on page 13.

Lamp On: Message, see "Answering a Message" on page 12.

Repeating Double Flash: External call.

Repeating Single Flash: Internal call.

IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

Making Calls

Notes on Making Calls

When making calls, the display shows details about call progress. It also shows messages if you cannot make the call.

• Call barring:

The system can bar you from dialling particular numbers or types of number (e.g. national, international). As the call barring settings vary for each site, this guide cannot fully detail their effect.

Making Internal Calls

During the call, the display shows the call progress. You can also make calls using the INDeX Directory" on page 6) or DSS keys (see "DSS Keys" on page 18 and "Using Soft DSS Keys" on page 20.

To dial an internal call:

1. Dial the extension number. A broken dial tone indicates that the extension is on diverted.

2. If unanswered, your phone provides options to wait or notify the extension, see "Busy or Unanswered" on page 9.

• If answered, use the handset or work handsfree.

Making Calls – Page 5

INDeX Directory feature (see "Making Calls from the

Making a Page Call

You can page other 20 series phones (2030, 2050, 20AT, 20CC and 20DT) or groups containing 20 series phones. They hear the call without doing anything though you cannot hear them. Some can also turn the page into a normal call (see "Answering a Page Call" on page 12). If the phone paged is diverting calls, the page also diverts (except group pages).

To page an extension or group:

1. Press

2. Dial the number or press a DSS key (see "DSS Keys" on page 18).

3. Speak and then press ANSWER RELEASE.

PAGE. Your phone displays PAGING.

• If busy or unavailable, the display shows options to wait or leave a

message (see "Options If Busy or Unanswered" on page 9).

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Page 6 – Contents

Making External Calls

The system may apply call barring to some or all external numbers. You can also lock your phone or bar it by wrong passcode entry (see "The Phone Passcode" on page 26).

To dial an external call:

1. Dial the external number. There is no need to dial a prefix for an external call unless your System Administrator has specified otherwise.

•

If the phone displays ••••ACCOUNT then you need to enter an account code before dialling the external number, see section "Account Codes" on page 8.

2. If "NO ACCOUNT CODE" appears, see "Account Codes" on page 8.

3. When answered, use the handset or work handsfree.

Redialling External Numbers

You can redial any of the last 10 external numbers dialled

To redial the last external number used:

1. Press REDIAL until the number required appears and then press

••••CALL.

• To remove a number from the redial memory press ••••DELETE.

Making Calls from the INDeX Directory

Your phone can display an index of telephone extension names from which you can select and make calls.

To make a call using the INDeX:

1. Press an external number.

2. Press the key matching the 1 example, to display names beginning with L, press the JKL key 3 times.

•

• To skip forward 10 names, press

• To select another letter, press a letter key.

3. To dial the name/number shown, press INDeX, press ANSWER RELEASE.

INDeX for an internal call or SPEED DIAL and then INDeX for

letter of the name you want. For

To move through the names beginning with L, press the -keys on the right and left of the current name.

SKIP.

CALL, otherwise to exit the

IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

Speed Dials

Using Speed Dials

The system can store external numbers as speed dials.

• System speed dials: Ask your System Administrator for a list. Note that call barring may still apply.

• Personal speed dials: Your phone can also store up to 10 speed dials for your own use (see below).

• Short Code Speed Dials: Additional speed dials may be available as short codes, ask your System Administrator for a list.

To dial a speed dial:

1. Press SPEED DIAL.

• To select a personal speed dial: Press

• To select a system speed dial by number: Press

• If "ENTER ACCOUNT" appears, see "Account Codes" on page 8.

2. Continue as for a normal call.

Speed Dials – Page 7

OWN and dial the

personal speed dial store number (0 to 9) or press the matching DSS key (the DSS keys match personal speed dials 1 to 8 (1 at the top)).

SYSTEM and

dial the store number (100 to 999).

Storing Personal Speed Dials

To store a personal speed dial:

1. Press PROGRAM and then SPEED DIAL.

2. Enter the phone's passcode (see "The Phone Passcode" on page 26).

3. The display shows 0-9 OR DSS KEY. Press the number (0 to 9) or DSS key under which you want to store the speed dial.

• DSS key 1 matches personal speed dial number 1, DSS key 2

matches personal speed dial number 2, etc.

4. The display shows the current stored number (if set). Press and dial the number.

5. When finished, press

6. Select another store or press PROGRAM to finish.

DELETE

DONE.

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Page 8 – Contents

Account Codes

If ENTER ACCOUNT or NO ACCOUNT Appears

If ENTER ACCOUNT or NO ACCOUNT appears when making a call, then you must enter an account code to continue. The system checks this against its list of codes before allowing the call. You must also do this before making a call if your phone displays ••••ACCOUNT.

To enter an account code at any time during a call, see page 8.

To enter a forced account code:

1. Dial the account code. If you make a mistake, press the last digit entered.

2. When you have entered the full code, press

3. If the system does not recognise the code it displays REENTER ACCOUNT. Repeat the entry or end the call.

4. If the code is recognised, your call can continue.

DONE.

DELETE to delete

Adding Voluntary Account Codes

You can enter an account code during any external call. The system will record the call on its call log, including the account code. The system checks the code against its list of valid codes (ask your System Administrator for a copy).

To enter a voluntary account code:

1. During the call, press

2. Enter an account code. If you make a mistake, press delete the last digit entered.

3. When you have entered the full code, press

4. If the system does not recognise the code, the phone displays RE- ENTER ACCOUNT.

ACCOUNT.

DELETE to

DONE.

IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

Busy or Unanswered

Options If Busy or Unanswered

If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a number of options you can use. Note that the busy extension may have settings to forward your call to another extension or to voice mail. The default time before this happens is 15 seconds.

• CALLBACK Arranges a callback that rings your phone when the extension called becomes free or is next used.

• VMAIL If the system has voice mail installed, connects you to the extensions mailbox to leave a message.

• MESSAGE: Lights the lamp of the extension called. It also stores your number as a message to reply.

• CAMP_ON: Though displayed this option is not currently supported.

Busy or Unanswered – Page 9

Arrange a Callback

If the extension you call is busy or just rings, you can set a callback. When that extension becomes free or is next used, your phone rings. If you answer, the other extension rings.

After setting a callback you can make other calls, it will not take place while you are busy. You can only arrange one callback at any time.

The Ringer Timeout sets how long a callback rings your extension before it cancels (see "Setting the Ringer Timeout" on page 24).

To arrange a Callback:

1. When NUMBER BUSY appears, press SCROLL and then

2. The system ends your call attempt and your phone shows

To cancel the Callback:

1. Press

Leave a Message

You can leave your extension number as a message for someone to call you. If their extension has a message lamp, it lights.

To leave a message:

1. When NUMBER BUSY appears, press SCROLL and then press

CALLBACK (the option does not appear if you already have a

callback set).

CALLBACK.

CALLBACK. You can do this even whilst the callback is taking

place and your phone is ringing.

MESSAGE.

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Page 10 – Contents

Actions During a Call

Changing the Call Volume

You can change the caller volume during a call. The phone has separate volume levels for both the speaker and the handset.

To change the call volume:

1. During a call, press To change volume without making a call, just lift the handset or press ANSWER RELEASE first.

2. A slider appears. Adjusts this using the right (louder).

3. When finished, press

Switching to Handsfree

You can switch between handsfree (speaker) and handset operation without interrupting the call.

To switch from the handset to speaker:

1. Press SPEAKER. You can now replace the handset without ending the call.

VOLUME.

DONE.

-keys on its left (softer) and

Muting Calls

Software Release

Using mute you can stop the caller from hearing you though you can still hear them.

To switch mute on/off:

1. Press MUTE. The -symbol disappears from the display whilst a call is muted.

Occasionally you may need to talk to someone for support about your phone or phone system. It may be useful to tell that person what software your phone system uses.

To display the software release:

1. During a call, press PROGRAM, the phone displays the software installed on your system. To do this without making a call, just press ANSWER RELEASE first.

2. Press SCROLL to return to the normal display.

IP Office - 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)

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