Avaya 2010 INDEX 9.1 User Manual

INDeX 9.1

2010 User Guide

38DHB0002UKCK - Issue 4 (12/00)

Page 2 - Contents

Introduction..................................................................3

2010 Phone Features..................................................4

Making Calls................................................................6

Speed Dials .................................................................8

PIN and Account Codes..............................................9

Busy or Unanswered.................................................10

Actions During a Call.................................................12

Answering Calls.........................................................14

Transfer, Park & Hold Calls.......................................17

Diverting Calls ...........................................................19

Ringer Controls .........................................................21

Phone Settings ..........................................................23

Voice Manager ..........................................................25

Good Phone Usage...................................................27

Glossary ....................................................................28

Index..........................................................................29

INDeX 9.1 2010 User Guide 38DHB0002UKCK - Issue 4 (12/00)

Introduction – Page 3

Introduction

Using This Guide

This guide is for the INDeX 2010 phone used on the INDeX telephone system operating under Software Release 9.1. Your System Manager will be able to tell you which Software Release your system is operating under. To check what type of phone you have, look at the label on its base.

This guide covers most of the features supported by the INDeX 2010 phone, your phone may not be enabled to use all of the features available. If you are unsure which features you can use, contact your System Manager.

Network Features:

Your phone system may be part of a network linking several sites. Where possible, it treats network calls as internal calls and offers the same features. However, this depends on the type of network link and type of system at the other end of the link. Some links may be to non-INDeX telephone systems.

Further Help

In all instances, first seek help from your System Manager. They will seek further assistance from your system's Maintainer if necessary.

• System Manager :

• on Extension :

This guide is also available in several computer formats. Contact your System Manager to obtain copies or download them from the internet site

http://www.sdxplc.com

38DHB0002UKCK - Issue 4 (12/00) INDeX 9.1 2010 User Guide

Page 4 - 2010 Phone Features

2010 Phone Features

Introduction to the 2010

The diagram shows the main features of an INDeX 2010 phone.

Handset Rest Tags

(Beneath Handset)

Speake

Handset

Microphone

The system supports a wide range of other phone types for different applications and uses (see Glossary on page 28).

Handsfree (Speaker) & Answer Release

On all INDeX telephones you can both dial and hear the call progress without using the handset (known as "on-hook dialling").

When answered, you can continue the call without using the handset, ie. handsfree. You can switch between handsfree and handset working during a call.

Lamp

Keypad

Pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset.

Phone Feature Passcode

The requirement to enter your passcode for many of the phone's functions, indicated by a double-tone, can be switched off by the System Manager. If this is the case then for non-voice mail functions you can ignore instructions to enter your passcode.

INDeX 9.1 2010 User Guide 38DHB0002UKCK - Issue 4 (12/00)

2010 Phone Features – Page 5

Phone Tones & Ringing

The INDeX 2010 uses various tones and ringing to indicate calls and other events. A sample of these appears below. You can alter the ringer volume, sound, switch it on/off, etc. (see page 21).

Incoming Calls:

• Repeated Single Ring : Internal call.

• Repeated Double Ring : External call.

• Repeated Triple Ring : System alarm.

• Single Tone : Page call (see page 14).

During Calls:

• Three tones : Enter PIN or account code (see page 8).

• Repeated Double Pip : You have set a camp on (see page 11).

• Repeated Single Pip : Another extension is about to intrude or

has intruded on your call.

Phone Lamp

Outgoing Calls:

• Dial Tone : Dial number.

• Broken Dial Tone : Phone on divert or no calls (see page 19).

• Repeated Tone : Busy number (see page 10).

• Repeated Triple Tone : Call diverting to external number.

• Continuous Tone : Number called unobtainable or set to no calls.

Phone locked or barred.

The INDeX 2010 uses it's lamp (just above the SPEAKER key) to show calls and messages.

Fast Flashing Lamp: Call Waiting, see page 14.

Lamp On: Message, see page 15.

Repeating Double Flash: External call.

Repeating Single Flash: Internal call.

38DHB0002UKCK - Issue 4 (12/00) INDeX 9.1 2010 User Guide

Page 6 - Making Calls

Making Calls

Notes on Making Calls

Your INDeX 2010 phone allows very simple and quick dialling to make calls. To simplify dialling, the system also stores several hundred speed dials for use by any extension (see page 8). You can also store your own frequently needed numbers as speed dials.

Call Barring

The system can bar you from dialling particular numbers or types of numbers, e.g. national and international. Typically call barring increases when the system puts the phone's area into night service.

Call barring can also change according to time, date and day of the week. As the call barring settings vary for each site, this guide cannot fully detail their effect.

Making External Calls

The system may apply call barring to some or all external numbers (see Call Barring). You can also lock your INDeX 2010 (see page 24) or bar it by wrong passcode entry (see page 23).

To dial an external call:

1. Dial 9 (Your System Manager will inform you if you need to dial a different number).

2. If the 2010 gives three tones, it requires either a PIN or account code before allowing the call.

3. Dial the external telephone number.

4. When answered, either pickup the handset or continue the call handsfree.

5. During the call you can:

6. Park, hold or transfer the call (see page 17).

7. Perform various other actions (see page 12).

8. To end, press ANSWER RELEASE or replace the handset.

To redial the last external number used:

1. Press REDIAL to repeat the last external number used (including speed dials).

INDeX 9.1 2010 User Guide 38DHB0002UKCK - Issue 4 (12/00)

Making Calls – Page 7

Making Internal Calls

The method below uses normal dialling to make internal calls.

To dial an internal call:

1. Dial the extension number. A triple-tone means that the extension called is diverting calls to an external number.

2. If unanswered, the 2010 provides options to wait or notify the extension you called (see page 10).

3. If answered, either pickup the handset or continue the call handsfree. During the call, the 2010 provides a range of further actions (see page 12).

4. To end, press ANSWER RELEASE or replace the handset.

Making a Page Call

You can page any INDeX phone or group of such phones. They hear the call without doing anything but you cannot hear them. If wanted, they can turn the page into a normal call (see page 14). If the phone paged is diverting calls, the page also diverts (except group pages).

To page an extension or group:

1. Press FEATURE, 4.

2. Pickup the handset or continue handsfree.

3. Dial the extension or group number.

4. If the extension is busy or set to No Calls, you can wait or leave a message (see page 10).

5. Speak and then press ANSWER RELEASE.

38DHB0002UKCK - Issue 4 (12/00) INDeX 9.1 2010 User Guide

Page 8 - Speed Dials

Speed Dials

Using Speed Dials

The system can store telephone numbers in speed dial stores. You can then ring those numbers by dialling the number of the speed dial store.

• System speed dials: All extensions can use these, though still subject to call barring. Ask your System Manager for a list .

• Personal speed dials: You can store up to 10 speed dials for your own use (see below).

To use a speed dial:

1. Press SPEED DIAL and then the speed dial store number (00 to 09 for personal speed dials and 100-899 and 9000- 9999 for system speed dials).

2. If the 2010 gives three tones, it requires either a PIN code or account code before allowing the call, check with your System Manager.

3. Continue as for a normal external call (see page 6).

Storing Personal Speed Dials

If external, prefix a 9 to the speed dial number, this is the normal number to seize an external line. Your System Manager will inform you if you have to add a different prefix before external numbers

To store a personal speed dial number:

1. Without lifting the handset, press FEATURE, .

2. Short-chirp: Press SPEED DIAL.

3. Double-tone: Enter the 2010's passcode. If you make a mistake dial to restart entry.

4. Deep double-ring: Passcode not accepted. Dial the passcode again or press FEATURE to stop.

5. Single Ring: Passcode accepted. Dial the number of the personal speed dial store to use (0 to 9).

6. Double-ring: The 2010 has a number set. Either dial to cancel it or dial a new number (prefixed with a 9 if external) followed by #.

7. Single-ring: The 2010 has no number set. Dial a new number (prefixed with a 9 if external) followed by # or press FEATURE to stop.

8. Deep double-ring: Number entered invalid. Repeat the step above or press FEATURE to stop.

9. Short-chirp: Select a feature or press FEATURE to finish.

INDeX 9.1 2010 User Guide 38DHB0002UKCK - Issue 4 (12/00)

PIN and Account Codes – Page 9

PIN and Account Codes

Forced Account Code Entry

If, when making an external call, you hear three tones, then you must enter either an account or PIN code (see below) to continue. Check with your System Manager. The INDeX system checks any code against its list of codes before allowing the call. You can also enter an account code at any time during a call (see page 12).

The system can store up to 400 12-digit codes. Ask your System Manager for a list of valid codes.

To enter a forced account code:

1. Dial an account code. If you make a mistake, press FEATURE, 6, 4 to restart entry.

2. When you have entered the full code, press FEATURE #.

3. If you hear the three tones being repeated, the system did not recognise the account code. Either repeat the steps above or press ANSWER RELEASE to end your call.

4. If the tones stop repeating, you can continue the call.

Forced PIN Code Entry

If, when making an external call, you hear three tones, then you must enter either an PIN or account code (see above) to continue. Check this with your System Manager. The INDeX system checks any code against its list of codes before allowing the call. The PIN code you use sets your call barring and phone status for that call.

The system stores up to 400 PIN codes of up to 6 digits. Ask your System Manager for a list of valid PIN codes

To enter a PIN code:

1. Dial your PIN code. If you think you have made a mistake, dial to delete the last digit entered.

2. When you have entered your PIN code, dial #.

3. If you hear a continuous tone, then the system did not recognise the code. Press ANSWER RELEASE to end your call.

4. If the three tones stop repeating, you can continue the call as normal.

Roaming Pins

You can use PIN codes to override the call barring settings of the phone from which you dial. Note that the system automatically prefixes digits to force the call externally.

To use a roaming PIN:

1. Dial #. The 2010 gives three tones. Enter your PIN in the same way as for forced PIN entry (see "Forced PIN Code Entry" above).

38DHB0002UKCK - Issue 4 (12/00) INDeX 9.1 2010 User Guide

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