WARNING:If the information in these instructions is not followed exactly, a fire or
explosion may result causing property damage, personal injury or loss of life.
-Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or
any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
-Installation and service must be performed by a qualified installer, service agency or the
gas supplier.
This appliance may be installed as an OEM installation in a manufactured (mobile) home and must be
installed in accordance with the manufacturer’s instructions and the manufactured home construction
and safety standard, Title 24 CFR, Part 3280.
This appliance is only for use with the type(s) of gas indicated on the rating plate. A conversion kit is
supplied with the appliance.
Installer:After installation give this manual to the home-owner and
explain operation of this heater.
Copyright 2007, T.I. $10.00 100-01175 4060111
Travis Industries, Inc.
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275
2Introduction
Introduction
We welcome you as a new owner of a DVS Insert. In purchasing this fireplace insert you have
joined the growing ranks of concerned individuals whose selection of an energy system reflects
both a concern for the environment and aesthetics. It is one of the finest home heaters the world
over. This manual will explain the installation, operation, and maintenance of this heater. Please
familiarize yourself with the Owner's Manual before operating your heater and save the manual for
future reference. Included are helpful hints and suggestions that will make the operation and
maintenance of your new heater an easier and more enjoyable experience. We offer our continual
support and guidance to help you achieve the maximum benefit and enjoyment from your heater.
Important Information
No other DVS Insert has the same serial number as
yours. The serial number is below and to the left of
the gas control valve.
This serial number will be needed in case you
require service of any type.
Model: DVS Insert EF II
Serial Number:
Purchase Date:
Purchased From:
Register your warranty online at:
traviswarranty.com
Or, mail your warranty card to:
Travis Industries House of Fire
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275
Save Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater. Do not mail your
Bill of Sale to us.
We suggest that you attach your Bill of
Sale to this page so that you will have all
the information you need in one place
should the need for service or information
occur.
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire department
This unit must be installed by a qualified installer to prevent the possibility of an
explosion. Your dealer will know the requirements in your area and can inform you
of those people considered qualified. The room heater should be inspected and
cleaned before use and at least annually by a qualified service person. More
frequent cleaning may be required due to excessive lint from carpeting, bedding
material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift
methods or compromise in the installation. Improper installation will void the
warranty and safety listing.
Look for this label:
For LPG only | Pout 11” W.C.
If the label is present, the
heater is equipped for LP
(propane). If the label is
absent, the heater is equipped
for NG (natural gas).
This heater is either approved for natural
gas (NG) or for propane (LP). Burning the
incorrect fuel will void the warranty and
safety listing and may cause an extreme
safety hazard. Direct questions about the
type of fuel used to your dealer. Check the
label and flame adjust knob on the gas
control valve.
Ok
Gas
Contact your local buildin
officials to obtain a permit and
information on any installation
restrictions or inspection
requirements in your area.
Notify your insurance
company of this heater as
well.
It is imperative that control
compartments, screens, or
circulating air passageways of
the heater be kept clean and
free of obstructions. These
areas provide the air necessary
for safe operation.
Do not store or use gasoline or
other flammable liquids in the
vicinity of this heater.
?
If the flame becomes sooty,
dark orange in color, or
extremely tall, do not operate
the heater. Call your dealer
and arrange for proper
servicing.
Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater and
what to expect.
Do not operate if any portion of
the heater was submerged in
water or if any corrosion occurs.
Immediately call a qualified
service technician to inspect
the appliance and to replace
any part of the control system
that has been under water.
Do not place clothing or other
flammable items on or near
the heater. Because this
heater can be controlled by a
thermostat there is a possibility
of the heater turning on and
igniting any items placed on
or near it.
The viewing glass should be
opened only for lighting the
pilot or conducting service. Do
not operate with cracked,
broken, or removed glass.
Any safety screen or guard
removed for servicing must be
replaced prior to operating the
heater.
Operate the heater accordin
to the instructions included in
this manual.
If the main burners do not start
correctly turn the gas off at the
gas control valve and call your
dealer for service.
Light the heater using the builtin piezo igniter. Do not use
matches or any other external
device to light your heater.
Allow the heater to cool before
carrying out any maintenance
or cleaning.
Never remove, replace, modify
or substitute any part of the
heater unless instructions are
given in this manual. All other
work must be done by a trained
technician. Don't modify or
replace orifices.
The pilot flame must contact
the thermopile and
thermocouple (see the
illustration to the left). If it does
not, turn the gas control valve
to "OFF" and call your dealer.
This unit is not for use with
solid fuel
Do not place anything inside
the firebox (except the
included fiber logs).
If the fiber logs become
damaged, replace with Travis
Industries log set.
Children and adults should be
alerted to the hazards of high
surface temperature and
should stay away to avoid
burns or clothing ignition.
Young children should be
supervised when they are in
the same room as the heater.
Instruct everyone in the house
how to shut gas off to the
appliance and at the gas main
shutoff valve. The gas main
shutoff valve is usually next to
the gas meter or propane tank
and requires a wrench to shut
off.
This
Manual
Do not throw this manual away.
This manual has important
operating and maintenance
instructions that you will need
at a later time. Always follow
the instructions in this manual.
Plug the heater into a 120V
grounded electrical outlet. Do
not remove the grounding plug.
Don’t route the electrical cord
in front of, over, or under the
heater
Travis Industries, Inc. grants
no warranty, implied or stated,
for the installation or
maintenance of your heater,
and assumes no
responsibility of any
consequential damage(s).
Approximate Heating Capacity (in square feet)*500 to 1,500500 to 1,500
Maximum BTU Input Per Hour31,00031,000
Minimum BTU Output on Low18,60016,000
Steady State Efficiency** (with blowers on)80 %80.5 %
AFUE (Annual Fuel Utilization Efficiency)72.1 %73.9 %
*Heating capacity will vary with floor plan, insulation, and outside temperature.
**Efficiency rating is a product of thermal efficiency rating determined under continuous
operation independent of installed system.
Dimensions
4x6 Panels
8x10 Panels
10x13 Panels
Weight:
115 Lbs.
* Includes trim
NOTE: on older style panels the 3/8" standoffs
are no longer required and may be bent back.
25"*
28-7/8"*
31-7/8"*
See the section "Vent Requirements"
for vent location.
• Failure to follow all of the requirements may result in property damage, bodily
injury, or even death.
• This heater must be installed by a qualified installer who has gone through a
training program for the installation of direct vent gas appliances.
• This appliance must be installed in accordance with all local codes, if any; if not,
follow ANSI Z223.1 and NFPA 54(88).
• In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a
standard is not applicable, the Standard for Manufactured Home Installations,
ANSI/NCSBCS A225.1. This appliance may be installed in Manufactured Housing
only after the home is site located.
• The heater is designed to operate on natural gas, or propane (LP).
• All exhaust gases must be vented outside the structure of the living-area.
Combustion air is drawn from outside the living-area structure.
• Notify your insurance company before hooking up this heater.
• The requirements listed below are divided into sections. All requirements must
be met simultaneously. The order of installation is not rigid – the qualified
installer should follow the procedure best suited for the installation.
Packing List
• Propane Conversion Kit
• Log Set
• Cove Covers
• Glass Latch Key (to un-latch glass frame)
• "Fireplace Altered" tag (attach to the fireplace)
• Arched/Artisan/Metropolitan/Vict. Lace Face Brackets
Additional Items Required
• Faceplate
• 6-5/8" to 3" & 3" Co-Linear Adapter - with flashing (Simpson Duravent part # 923GK)
• 3" Diameter Gas Liner (2)
• Direct Vent Cap (Simpson Duravent Part # 991)
• Gas Line Equipment (shutoff valve, pipe, etc.)
Items Packed with the Face
• Face with attachment hardware (Note: use the cove covers included with the heater)
• Face Installation Instructions
Order of Installation
1If the heater is to use propane, install the propane conversion kit (see page 37).
2Install gas line into the fireplace (do not connect to unit).
3Position the heater.
4Connect the gas line and gas vent to the appliance.
5Install the optional surround panels and trim. Attach the on/off switch.
6Follow the instructions under "Finalizing the Installation" on page 25.
The damper ("A") and grate (with log set) ("B") must be removed (see the illustration below)
The smoke shelf ("C"), internal baffles ("D"), screen ("E"), masonry lining or refractory ("G" & "I"), and
metal or glass doors ("F") may be removed (if applicable)
NOTE: If any internal baffle is cut, bent, or removed, the fireplace must be permanently marked to
indicate that it has been altered and is no longer suitable for burning solid fuel (wood).
The insulation ("H"), and any structured rigid frame members must not be removed or altered (side
and top of door frame, side and top of the face of the fireplace, metal sides, etc.).
The metal floor ("J") may be removed to allow additional room for installation of the insert. If the
floor is removed the insert must be placed directly on the metal base of the metal fireplace.
H
F
E
C
I
B
A
D
G
J
Hearth Requirements
The heater and face must not contact combustible surfaces. A non-combustible hearth extension
is not required. However, if the heater is installed next to the floor, we recommend a hearth to
protect the flooring surface from discoloration or other negative impact from the heater.
Leveling Bolts
To access the rear leveling bolts remove these
This heater includes
front and rear leveling
bolts to accommodate
fireplaces with a stepdown firebox.
NOTE: To access the
rear leveling bolts,
remove the burner
(see page 40).
access plates (replace access plate and
gasket after adjustment).
Use a 1/2” socket wrench
(with extension) to adjust
the leveling bolts.
Due to the high temperature of the heater, it should be located out of traffic and away from
furniture and draperies.
Side
Wall
Combustible or Non-Combustible Mantel
Combustible Top Facing
k
n
Non-Combustible
Facing
m
Minimum Clearances
Sidewall to Insert
k
Side Facing
l
Top Facing
m
Mantel
n
Extension onto Hearth
x
* Measured from the base of the insert.
4-1/2"
4-1/2"
35" *
35" *
1-1/4"
l
x
Mantel Clearances
The maximum mantel depth is 12”.
NOTE: The combustible area above the facing must not protrude more than 3/4" from the facing.
If it does, it is considered a mantel and must meet the mantel requirements listed in this manual.
FaceHeightWidthNotes
Rawhide22-1/2”32”
Victorian22-1/2”32”
Rosario21-9/16”32”
Cambridge21-1/2”33”
Craftsman21-1/2”32”
Classic Arched, Artisan22”30”Side begins arch 3-1/2” below top - 34” radius
Metropolitan22”30”
Architectural Series22-3/4”29-7/8”
Discovery21-9/16”32”
Bedford22-3/4”34-1/8”Requires the Bedford DVS EF II Face Upgrade Kit.
This lowers the face 1-1/4” - see “Mounting the
Bedford Face” on the following page.
2-1/4” Deep, requires 5/8” above for installation
Modifying the Face Connector for Rosario, Discovery, and Artisan Faces
The Rosario and Discovery face attach with screws that insert near the glass frame. To better
access these screws, we recommend you re-position the face connector following the directions
below. NOTE: The connector can be left in the stock position, but this makes face installation
difficult.
Remove the face connector bracket
from the heater (on both sides).
Face Connector
Bracket
Re-attach the face connector to the
heater using the forward mounting holes.
Face Mounting Brackets -- Arched, Metropolitan, Artisan Vict. Lace Faces
Some Arched, Artisan, Metropolitan, and Victorian Lace Faces include old brackets that will not
mount to the heater (see illustration below). For these faces, make sure to use the new mounting
brackets (either included with the heater or available through your dealer - SKU 225-20055).
WARNING: When attaching the Victorian Lace Face, do not over-tighten the screws. Overtightening the screws may damage the face – simply tighten the screws until they contact the face.
Old Arched,
Metropolitan, or
Artisan Bracket
Old Victorian
Lace
Bracket
New
Bracket
Install the face mounting
brackets to the heater with the
included nuts.
NOTE: The face attaches to the brackets with the screws included with the face – see the
instructions included with the face.
NOTE: The brackets
install with this pair of
closely spaced flanges
at the top.
Mounting the Bedford Face
Some Bedford Faces include old brackets that
will not mount to the heater. For these faces,
make sure to use the new DVS Insert EF II Face
Upgrade Kit (either included with the face or
available through your dealer - SKU 250-
00029). The kit lowers the face and surround
panels 1-1/4”. This means you must install this
with a raised fireplace or raise the insert 1-1/4”
above the hearth. To do this you may extend
the leveling bolts or place bricks or other noncombustible under the insert.
THIS PRODUCT MUST BE INSTALLED BY A LICENSED PLUMBER OR GAS FITTER WHEN INSTALLED WITHIN THE
COMMONWEALTH OF MASSACHUSETTS.
OTHER MASSACHUSETTS CODE REQUIREMENTS:
• Flexible connector must not be longer than 36 inches.
• Shutoff valve must be a “T” handle gas cock.
• Only direct vent sealed combustion products are approved for bedrooms or bathrooms.
• Fireplace dampers must be removed or welded in the open position prior to the installation of a fireplace insert or gas log.
• A carbon monoxide (CO) detector is required in the same room as the appliance.
• The gas line must be installed in accordance with all local codes, if any; if not, follow ANSI
223.1 and the requirements listed below.
•A manual shutoff valve is required within 3’ of the heater. It should be placed upstream of the
flex line (if used) and may be installed behind the access door inside the heater. ).
•The heater and gas control valve must be disconnected from the gas supply piping during any
pressure testing of that system at test pressures in excess of 1/2 psig. For pressures under 1/2
psig, isolate the gas supply piping by closing the manual shutoff valve.
• Leak test all gas line joints and the gas control valve prior to and after starting the heater.
• This heater is designed either for natural gas or for propane (but not for both). Check the sticker on the top of the
gas control valve to make sure the correct fuel is used (see illustration on page 4).
•Installation must be performed by a qualified installer, service agency or the gas supplier (In Massachusetts
•The gas appliance and vent system must be vented directly to the outside of the building, and
never be attached to a chimney serving a separate solid fuel or gas-burning appliance. Each
direct vent gas appliance must use it's own separate vent system.
•Make sure the exhaust pipe on the heater connects to the exhaust portion of the cap. The
illustrations below show how the flex liners should be attached.
•The exhaust vent must reline the entire length of the chimney and terminate above the
chimney top
• Be careful not to crimp or rupture the liner when bending it into chimney offsets
• When installed, the vent must meet all of the vent manufacturer's requirements
• Make sure to order the following:
3” UL 441 Gas Liner for Exhaust and Air Inlet
6-5/8” to 3” & 3” Co-Linear Adapter & Flashing (Simpson Duravent Part # 923GK).
Vertical Termination Cap (Dura-Vent pt # 991)
Exhaust
(3" dia.)
Max. Ht. 40'
Min. Ht. 8'
Inlet
(3" dia.)
Max. 2'
offset
Altitude Considerations
•This heater has been tested at altitudes ranging from sea level to 8,000 feet (2,400 M). In this testing we
have found that the heater, with its standard orifice, burns correctly with just an air shutter adjustment.
•Failure to adjust the air shutter properly may lead to improper combustion which can create a safety hazard.
Consult your dealer or installer if you suspect an improperly adjusted air shutter.
WARNING: Restrictor adjustment should only be done by a qualified installer.
Only those installations determined to be over-drafting require this adjustment. The best indication
of over-drafting is a hyper-active flame pattern (flames that move too quickly). If the air shutter is
constricted, the flames become short and yellow, yet still very active. Over-drafting may affect the
pilot, but this is not the best way to determine over-drafting. Over-drafting is most likely in tall
venting configurations (especially if using an “Exhaust Only Re-Line”). Do not over-restrict the vent
(this leads to ghosting or lifting flames - reduce restrictor setting).
Adjustment
Bracket
This restrictor is in position 1
(factory setting).
Vent Installation
Adjustment
Plate
To Access the Restrictor:
Remove the face.
To Adjust the Restrictor:
1
Determine a restrictor position. Start low (move
the restrictor a maximum two positions at a time)
and thoroughly test the heater before adjusting further.
2
Lift up the adjustment plate and move it so the correct notch falls
into the slot on the adjustment bracket.
#5
#4
#3
#2
#1
#6
To adjust, lift up on the
adjustment plate and push it back
(use pliers if necessary).
WARNING: Use a glove to protect
your hand from burns.
This restrictor is in
position 2.
Exhaust (3”)
Inlet (3”)
3” dia. Gas Liner
Exhaust
Use hose-clamps
to secure the vent.
Alternative Method: use high-temperature
silicone and secure with screws.
Termination Cap
(Simpson Part # 991)
6-5/8” to 3” & 3” Co-
Linear Adapter
(Simpson Duravent
Part # 923GK)
Inlet
Use hose-clamps to
secure the vent.
Alternative Method: use
high-temperature
silicone and secure with
screws.
•A vent restrictor is built into the appliance to adjust the flow rate of exhaust gases. This ensures
proper combustion for all vent configurations. Depending upon the vent configuration, you
may be required to adjust the restrictor position. The charts for acceptable vent configurations
detail the correct vent restrictor position.
Center Line
1-1/4”
Inlet (3” Dia.)
2-5/8”
15-1/8”
NOTE: Vent location changes based
upon restrictor position. Position # 1 is
shown to the right. Each restrictor
position moves the vent location forward
(toward the fireplace opening)
approximately 1/4”.
Vent Configurations
Exhaust (3” Dia.)
6-1/8”
1-1/4”
Fireplace
Opening
Inlet & Exhaust Re-Line
Exhaust
3" dia.
Gas Liner
Recommended Block-Off
Plate (non-combustible
metal and/or insulation).
Prevents odors from
chimney entering room.
Direct Vent Cap
(part # 991)
6-5/8" to 3" & 3" Colinear
Adapter & Flashing
(Simpson Duravent
#923GK)
Inlet
3" dia. Gas Liner
Exhaust Only Re-Line
Exhaust
3" dia. Gas Liner
Any cracks or
damage inside the
chimney must be
repaired.
A block-off plate must
seal the intake to the
chimney space. This
way air is drawn down
the chimney for
combustion air.
Block-Off Plate
(non-combustible
materials)
Inlet
Factory Built (Metal) WoodBurning Fireplace
NOTE: You may use either re-line configuration with a masonry or zero-clearance fireplace.
•The vent connector is shipped attached to the insert, but may be removed to facilitate tight
installations. See the directions below for installation.
1. Route the flex vent through the chimney from above (leave an extra 3' at the top). Make sure
the flex is thoroughly stretched.
2. Remove the vent connector and attach it to the flex vent (see the instructions on the following
page). NOTE: be careful of the anti-seize on the connector – it will stain clothing, etc.
3. Pull on the flex vent until the vent connector is at the same height as the insert. Temporarily
attach the flex vent to the top of the chimney (leave extra slack).
4. Slide the insert into place, guiding the vent connector into the guides on top of the insert.
5. Attach the vent connector to the appliance (see the following page for details).
6. Remove any excess slack in the flex line and attach the vent termination.
8" x 10" Rectangular40-3/8"28-7/8"98500610
Arched (8” x 10”)40-3/8"28-7/8"98500622
10” x 13” Rectangular44-3/8"31-7/8"98500611
1Follow the directions below to install the side panels.
a
Pre-thread the holes on the surround
panels with the screws included in the
surround panel kit.
5/16" Nutdriver
NOTE:
These 3/8" stand-offs are not required
and may be flattened (both sides).
b
Line up each side surround
panel and insert two screws from
the outside to secure in place.
2Follow the directions below to install the top panel.
The insulation included with the
NOTE:
These 3/8"
stand-offs are
not required
and may be
flattened.
Top Trim
Top
Panel
a
Install the top panel so the
two tabs insert into the slots
on the side panels.
panels may be discarded.
"L" Bracket
Slot for on/off
switch and hole
for rheostat
Right Side Trim
Run the rheostat wires,
on/off switch wires, and
power cord through the
access hole on the insert
Construct the panel trim. Insert one leg of each "L"
b
bracket into the top and side trim piece. Align the
trim to form a precise corner, then tighten the two set
screws with a small standard screwdriver. Slide the
trim over the panels.
Tighten the set
screws from the back
side with a small
standard screwdriver
The on/off switch and rheostat may be installed in either the surround panels or control panel. See
the illustration below for installation details.
WARNING:
Make sure the heater
is unpluged before
installing the rheostat.
Disconnect the red and brown wires leading to the on/off switch.
a
Insert the wires through the rectangular mounting hole (on the
surround panel or control panel) and attach to the on/off switch.
The wires must attach to the top and bottom posts on one side of
the switch - it does not matter which wire is on top. Press the
switch into the rectangular hole until it locks into place.
Upper Right of Trim
(preferred)
Control Panel
(next to gas control valve)
Remove the knob and nut from the rheostat. Insert the
b
shaft on the rheostat through the circular hole (on the
surround panel or control panel). Secure with the nut.
Replace the knob.
Make sure the wires do not contact the burner pan or
c
other hot surfaces (secure with lock ties if necessary).
Installation Without Surround Panels
The insert may be installed without surround panels. Mount the on/off switch and rheostat to the
control panel under the burner pan (see “ Installation of the On/Off Switch and Rheostat” on page 20).
Electrical Connection
• Route the power cord out of the access hole on the right side of the appliance.
• Plug the power cord into a grounded 120 Volt outlet (do not remove the grounding pin).
• The electrical connection may also be made using the optional Wiring Kit (SKU 97200315).
The spring pin can come loose from the latch assembly. This occurs when it is turned 1/4 turn
when it is disengaged. Follow the directions below to re-install the spring pin if it becomes loose.
To re-install the spring pin, first
insert this end into a 1/4” key.
NOTE: The spring pins
can be installed with the
glass frame in place or
removed.
Insert the spring pin into
this bracket with the pins
aligned horizontally.
Push in slightly and
twist 1/4 turn.
With this pin vertical, the spring
pin will remain in place.
NOTE:If using propane (LP) convert the appliance prior to installing the logs.
2. We recommend you purge the gas line at this time (with the glass removed). This allows gas to
be detected once it enters the firebox, ensuring gas does not build up.
3. Turn on gas to the heater. Leak test all gas joints prior to starting the appliance. Start the pilot.
Start the main burner. Leak test all gas joints again.
4. Check the pilot flame following the directions below.
Pilot Flame Inspection
The pilot flame should look like the illustration below. Adjust the pilot flame if necessary.
To adjust the pilot flame, turn this screw. Clockwise
lowers the flame while counter-clockwise raises it.
Standard
Screwdriver
The pilot flame must contact the thermocouple and
thermopile (see the illustration below). Adjust the pilot up or
down as necessary.
5. Install the logs (see page 23).
6. Replace the glass.
7. Check the air shutter following the directions below.
Air Shutter Adjustment
Let the heater burn for fifteen minutes (make sure the logs and glass are in place. The flames should
look like the illustration below. Adjust the air shutter, if necessary, to achieve the correct looking flame.
Air Shutter
Move the controls left or right until the flame
looks correct. Pushing to the right gives the
flame more air, making it more blue.
Pushing to the left gives the flame less air,
making it more orange.
NOTE: If the air control is all the way open,
yet the flames remain sooty, shut off gas to
the fireplace and contact a qualified gas
service technician.
NOTE: The logs must be installed correctly to
monitor the flame while adjusting the air shutter.
Correct
Flames should be blue at the
base, yellow-orange on the top.
If the flames are over 14" tall or sooty on
the ends, open the air shutter.
Not Enough Air
Too Much Air
If the flames are all blue and
short, close the air shutter.
Each installation is affected by altitude, vent configuration, and fuel quality. Because of this, the
restrictor and air shutter may need to be fine tuned to each installation. Follow the hints below to finetune the burner for optimum performance and aesthetics.
Restrictor Adjustment:
Only those installations determined to be over-drafting require this adjustment. See the instructions on
page 15 for details.
Air Shutter Hints:
• For more glow, open the air shutter, however, this will make the flames more blue.
• For yellow flames, close the air shutter, however, this may create less glow.
The flames should burn right
off the top of the burner ports
(if they are too blue, adjust
the air control).
Lifting FlamesCorrect Flames
Burner
Lifting flames indicate
insufficient draft (restrictor
is set too high).
Burner Ports
(holes)
Ghosting FlamesFlickering Flames
Ghosting flames indicate
insufficient air (restrictor set too
high, air shutter shut down, or
other venting error).
Flickering, short flames
indicate excessive draft
(move air shutter to a higher
position).
Warning: If the vent configuration is installed incorrectly the vent may cause the flames inside the heater to
lift or “ghost” – a dangerous situation. Inspect the flames after installation to insure proper
performance. If the vent configuration is correct, yet the flames are lifting or ghosting, shut off gas
to the heater and contact the dealer for information on remedying the problem.
8. Replace the glass.
9. Attach the face following the directions included with the face.
NOTE: If using a Rosario or Discovery face you may wish to modify the face connector (see
page 11 for details).
NOTE: If using the Arched, Artisan, Metropolitan, or Victorian Lace Face you must use the face
mounting brackets included with the heater (see page 12 for details).
10. Turn the flame adjust knob to its highest position - the flames should not contact the top of the
firebox. Check the flame on low position. The flames should burn off of each burner hole. If
the heater does not work correctly, contact your dealer for a remedy.
11. Give this manual to the home owner and fully explain the operation of this heater.
The pilot flame is required to ignite the
main burners (it also plays a safety role). It
should be left on once lit. It will stay lit
unless the gas control valve is turned to
"OFF". However, the pilot will go out if the
gas is shut off, the propane tank runs out (or
low) or if the stove malfunctions. If the pilot
turns off frequently, call your dealer for
information. To start the pilot follow the
directions below:
WARNING:
When lighting or re-lighting the pilot, the
glass must be removed (see page 21).
aRemove the glass (see page 21for
details).
bPush the gas control knob in slightly and
turn it to the "OFF" position. The knob
will not turn from "ON" to "OFF" unless the
knob is depressed slightly. Wait five
minutes to let any gas that may have
accumulated inside the firebox escape.
If you smell leaking gas, follow the
directions on the cover "IF YOU SMELL
GAS".
a
5 minutes
b
PILOT
IGNITER
c
30 seconds
cTurn the gas control knob to the "PILOT"
position and press the knob in, this will
allow gas to flow to the pilot light. Press
the button on the pilot igniter repeatedly
until you see the pilot light.
WARNING:
If the pilot does not light after 15 seconds,
release the knob and call your dealer for
service. Do not attempt to light pilot until
service has been performed.
NOTE:
You may wish to remove the log set to gain
a better view of the pilot (see page 23).
dKeep the gas control knob depressed for
30 seconds once it is lit.
eRelease the gas control knob. If the pilot
goes out, repeat step C. If the pilot
refuses to stay lit, call your dealer for
service. With the pilot lit, proceed to step
“f”.
fReplace the glass.
gTurn the gas control knob counter-
clockwise to "ON". The pilot is now lit
and the heater can be turned on and off.
•Burn the heater at a high setting with the blower off for an extended period (up to 48 hours).
This will cure the painted surfaces. Fumes from the paint curing and oil burning off the steel
will occur. This is normal. We recommend opening a window to vent the room.
• Condensation may appear on the glass each time you start the heater - this is normal.
• Blue Flames will occur on the heater when it first comes on. After fifteen minutes the flames
will turn a more realistic yellow and orange color.
•Certain installations use a remote "wall switch" to turn the heater on and off. If this is the case,
leave the ON/OFF switch "ON".
Turning the Heater On and Off
After the pilot has been started...
For systems with wall
thermostats, use this switch to
control the temperature (right
is hotter, left cooler). Some
systems require the on/off
switch to be on.
O
N
Use this switch to
turn the main burner
on and off manually.
See the instructions included
with the remote for details on
operation.
°F
SET TEMP
TIMER
MIN
O
F
F
See the instructions
included with the
remote for changing
the battery.
ROOM TEMP
°F
Time
OFF
Set
Time
Cancel
o
t
u
A
•Do not place any combustible items on top of or directly in front of the heater, even
temporarily. The optional thermostat may start the heater causing a combustible item to ignite.
•If the heater turns on and off frequently while using the thermostat, you may want to adjust the
flame height down until it produces just enough heat needed.
Adjusting the Flame Height
•Your heater has an adjustable flame to tailor the look and heat output to your specific needs. It
is adjusted by turning the middle dial on the gas control valve.
Flame Height
Adjustment Knob
Index Mark
Turn counter-clockwise to adjust the flame higher, clockwise to lower.
The blower helps transfer heat from the heater into the room. It will not turn on until the heater is
up to temperature (approximately 10 minutes after starting). See the illustration below for
instructions on adjusting the blower speed.
OFF
Turn the dial all the
way counter-clockwise
until it clicks off.
Normal Operating Sounds
Pilot Flame
The pilot flame,
which remains on,
makes a very slight
"whisper" sound.
HIGH
The high position is all the
way counter-clockwise,
without clicking off.
LOW
Turn the dial all the
way clockwise.
Blower
This heater uses a blower to push heated air
into the room. You will hear the sound of air
movement that increases as the speed is
increased.
The appliance will creak
with change of temperature.
Extinction Pops
It is not unusual, especially on
Propane (LP) appliances, to
experience a "pop" when the
burner is shut off.
Gas Control Valve
As the gas control valve is turned on
and off you will hear a dull clicking
sound. This is the valve opening up
and shutting down.
Blower Snap Disk
This part can produce a clicking
sound as it turns the blower on
and off.
Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these
areas may burn and create an odor. This is normal during start-up. You may notice the smell is
more acute if the appliance was left idle for a long period.
Fingerprints or other marks left on the optional plated surface may become etched in place if they
are not wiped clean prior to turning the heater on. Clean the plated surfaces with denatured
alcohol and a soft cloth (with the heater cool). Other cleaners may leave a film that may become
etched into the surface.
Yearly Service Procedure
•Failure to inspect and maintain the heater may lead to improper combustion and a potentially dangerous
situation. We recommend the following procedures be done by a qualified technician.
1. Check the pilot flame. It should touch approximately 3/8" of the top of the thermopile and touch the top of
the thermocouple (see illustration below). If it does not, contact your dealer for service.
2. Shut off gas to the heater by turning the gas control knob to "OFF" (see step A under "Starting the Pilot" on
page 28). Let the heater cool for 15 minutes. Remove the face (see the instructions included with the face)
and glass (see page 21).
3. Remove the log set (NOTE: the logs are very fragile - see page 23). If severely deteriorated, replace.
Check the logs for sooting. A small amount of soot along the bottom of the logs is normal. If excessive
sooting is found, the heater will require adjustment. Contact your dealer.
4. Clean the burner (especially the burner holes) and inspect the following:
• Make sure the burner is not warped, cracked, or damaged.
• Check the firebox and area around the pilot to make sure there is no warping or damage.
• If any problem is found, discontinue use and contact your dealer for service.
Check the walls and ceiling of the firebox for
deterioration.
Before Disassembly -
Check the pilot flame. It
should touch the
thermocouple and
thermopile.
Make sure the
burner is not
warped or
damaged.
Thermopile
Pilot Hood
Thermocouple
Check the burner holes.
5. Replace the log set. Clean and replace the glass (use non-abrasive cleaner - if damaged, replace). Make
sure the gasket along the perimeter of the glass contacts the face of the firebox and forms an air-tight seal.
If it does not, re-align or replace the gasket to insure an air-tight seal. Replace the faceplate.
6. Inspect the area behind the access door. Check the gas control valve and the gas lines. If damage is
found, discontinue use and contact your dealer for service. Clean the air channels, ducts, and the area
around the blower.
7. Start the pilot and turn on the main burner. The flames should be orange/yellow and not touch the top of the
firebox. If the pilot or main burners do not burn correctly, contact your dealer for service. Monitor the
blower operation.
8. Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or
deterioration is found near the vent termination.
A gas shut off valve is turned off
The gas control knob isn't turned to "PILOT"
The valve control knob isn't pushed in
The igniter wasn't pressed repeatedly
No Propane in Tank
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote is too far away from the heater
The remote control receiver is turned "Off"
One of the two remote control batteries is dead
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The thermostat is set too low
Check all gas shut off valves
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
Check Tank Level
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
Use the remote closer to the heater
See the remote control instructions
See the remote control instructions
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See "Thermostat Operation"
Heater Will Not
The heater is not getting electricity
The heater is not up to temperature
Check the breaker switch
See "Operating Your Heater"
Distribute Heat
Pilot Goes Out
The gas supply has been shut off Keep the gas supply turned on
Intermittently
Flames Are Too
Blue
Flames Are Too
The heater has just been started
Improper air shutter adjustment
The flame height may be turned too low Turn the flame height to "HI" -
This is normal - see "Starting the Heater
for the First Time"
Adjust Air Shutter - contact your dealer
See "Adjusting the Flame Height"
Short (Under 6")
Thin Layer of Soot
The logs or coals are placed incorrectly
Improper air shutter adjustment
See "Log Set Installation"
Adjust Air Shutter - contact your dealer
This heater was designed with safety as the primary concern. Many of the components inside this
heater are for safety purposes. Therefore, only certified gas service technicians should service this
heater.
What Turns the Main Burners On and Off
This heater uses a millivolt system to control its operation (a millivolt is a very small amount of
electricity). The thermopile and thermocouple generate electricity when heated by the pilot
flame. This electricity is used to operate the gas valve. Without enough electricity, the gas valve
will not turn on. That is why when starting the pilot the gas control knob has to be pressed in long
enough for the thermocouple to heat up and generate enough electricity. The thermopile provides
power for the ON/OFF switch, remote control, or thermostat (see the illustration below). Because
the thermopile generates the electricity needed to turn the heater on and off, this heater can be
operated when the power is out (although the blower will not run).
When heated, the thermopile
generates electricity (a very small
amount measured in "Millivolts").
This electricity is
used to operate the
main burners.
The main burners
are switched on and
By
Scott
ed
ate
Bleakney
Cre
off using the
electricity generated
by the thermopile.
The ON/OFF switch,
remote control, or
thermostat control
the circuit to the main
ON
burner.
MAIN BURNER
OFF
What Prevents Gas Buildup
This appliance utilizes a high-technology gas valve in conjunction with a pilot flame to ensure no
gas builds up inside the firebox.
The thermocouple (next to the pilot) senses when the pilot flame is lit. If the pilot flame goes out,
this thermocouple no longer generates electricity, causing the gas valve to automatically shut off
all gas to the heater, preventing the pilot from spilling gas into the firebox.
Pilot Flame
The pilot flame is a time-proven
component that eliminates the possibility
of gas buildup inside the firebox.
Gas Valve
This high-technology valve automatically
shuts off all gas if it does not receive a signal
from the thermocouple. If any component is
damaged or sensing a malfunction, or if the
wiring is damaged, it will shut off all gas.
External Shut Off Valve
This valve is placed on the gas line
to shut off gas to the appliance
during maintenance procedures.
TIMER
CLOCK
Thermocouple
The thermocouple generates a small
amount of electricity. If the pilot flame
goes out, the gas valve automatically
shuts off all gas.
Ceramic Glass
The glass in your heater is the most
durable glass available. It has been
tested to be extremely resistant to
breakage from temperature changes.
To register your TRAVIS INDUSTRIES, INC. 7 Year Warranty, complete the enclosed Warranty card and mail it within ten (10) days of the appliance
purchase date to: TRAVIS INDUSTRIES, INC., 4800 Harbour Pointe Blvd. SW, Mukilteo, WA 98275. TRAVIS INDUSTRIES, INC. warrants this gas
appliance (appliance is defined as the equipment manufactured by Travis Industries, Inc.) to be defect-free in material and workmanship to the original
purchaser from the date of purchase as follows:
Check with your dealer in advance for any costs to you when arranging a warranty call.
Mileage or service charges are not covered by this warranty. This charge can vary from store to store.
Years 1 & 2 - COVERAGE: PARTS & LABOR
Burner Assembly:
Burner, Burner Pan, Air Shutter Assembly, Main Burner
Orifice
Firebox Assembly:
Adjustable Air Restrictor, Pressure Relief Mechanisms,
Barometric Control Mechanism (for models with Remote Heat
Ducts), Glass Attachment Mechanism
Electrical Assembly (within heater
structure):
Blower, wiring harness, snap discs, rheostat speed control
Exclusions:Paint, Gasketing
Years 3 THROUGH 5 - COVERAGE: PARTS & LABOR
Convection Heat ExchangerFirebox Assembly:
Exclusions:Paint, Gasketing, Burner Assembly, Electrical Assembly, Gas Control Assembly, Ceramic Glass, Ceramic Logs, Gold, Nickel &
1. This new gas appliance must be installed by a qualified gas appliance technician. It must be installed, operated, and maintained at all times in accordance with the instructions in the Owner’s
Manual. Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.
2. This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized TRAVIS dealer.
3. Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under warranty. The installer
must ensure the appliance is burning as per the rating tag at the time of installation. Over-firing (operation above the listed BTU rate) of this appliance can cause serious damage and will nullify
this warranty.
4. The warranty, as outlined within this document, does not apply to the chimney components or other Non-Travis accessories used in conjunction with the installation of this product. If in doubt as
to the extent of this warranty, contact your authorized TRAVIS retailer before installation.
5. Travis Industries will not be responsible for inadequate performance caused by environmental conditions such as nearby trees, buildings, roof tops, wind, hills or mountains or negative pressure
or other influences from mechanical systems such as furnaces, fans, clothes dryers, etc.
6. This Warranty is void if:
a. The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b. The unit is subject to submersion in water or prolonged periods of dampness or condensation.
c. Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting
installation.
7. Exclusions to this 7 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the
manufacturer's settings of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit, alteration, or act of God.
8. This 7 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or cracked logs, embers, etc. Also excluded is
damage to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices, or the use of fuel other than that for which the unit is configured. Units are shipped for
natural gas and must be converted to propane using the included conversion kit. Confirm fuel configuration with your installer.
9. Damage to gold or nickel surfaces caused by fingerprints, scratches, melted items
not covered in this warranty.
10. TRAVIS INDUSTRIES, INC. is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or consequential damages are not covered
by this warranty. In some states, the exclusion of incidental or consequential damage may not apply.
11. This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the gas appliance without the express written permission of TRAVIS
INDUSTRIES, INC. and bearing a TRAVIS INDUSTRIES, INC. label of approval.
12. Any statement or representation of TRAVIS products and their performance contained in TRAVIS advertising, packaging literature, or printed material is not part of this 7 year warranty.
13. This warranty is automatically voided if the appliance’s serial number has been removed or altered in any way. If the appliance is used for commercial purposes, it is excluded from this warranty.
14. No dealer, distributor, or similar person has the authority to represent or warrant TRAVIS products beyond the terms contained within this warranty. TRAVIS INDUSTRIES, INC. assumes no
liability for such warranties or representations.
15. Travis Industries will not cover the cost of the removal or re-installation of hearths, facing, mantels, venting or other components.
16. If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.
17. THIS 7 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY TRAVIS INDUSTRIES, INC., THE MANUFACTURER OF THE APPLIANCE. ALL OTHER WARRANTIES,
WHETHER EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED AND PURCHASER’S RECOURSE IS EXPRESSLY LIMITED TO THE WARRANTIES SET FORTH
HEREIN.
, or other external sources left on the gold or nickel from the use of cleaners other than denatured alcohol is
IF WARRANTY SERVICE IS NEEDED:
1. If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your TRAVIS dealer WITHIN 30 DAYS, giving them proof of purchase, the purchase date,
and the model name and serial number.
2. Travis Industries has the option of either repairing or replacing the defective component.
3. If your dealer is unable to repair your appliance’s defect, he may process a warranty claim through TRAVIS INDUSTRIES, INC., including the name of the dealership where you purchased the
appliance, a copy of your receipt showing the date of the appliance’s purchase, and the serial number on your appliance. At that time, you may be asked to ship your appliance, freight charges
prepaid, to TRAVIS INDUSTRIES, INC. TRAVIS INDUSTRIES, INC., at its option, will repair or replace, free of charge, your TRAVIS appliance if it is found to be defective in material or
workmanship within the time frame stated within this 7 year warranty. TRAVIS INDUSTRIES, INC. will return your appliance, freight charges (years 1 to 5) prepaid by TRAVIS INDUSTRIES,
INC., to your regional distributor, or dealership.
4. Check with your dealer in advance for any costs to you when arranging a warranty call. Mileage or service charges are not covered by this warranty. This charge can vary from store to store.
regulator from the
front of the gas
control valve.
Replace with the
propane
regulator, using
the new gasket
and screws
included with the
regulator. NOTE:
Leak test this
area after the
heater is
installed, gas is
connected, and
the main burner
is lit.
a
Remove and discard the three
screws using a slotted screwdriver
of Torx T-20.
Slotted
Screwdriver
(or T-20 Torx)
c
Install the LP regulator. Use
the screws included with the
LP regulator. Tighten to
approximately 25 Lbs. torque.
Slotted
Screwdriver
(or T-20 Torx)
b
Remove and discard the
regulator, diaphram, spring
and center post.
NOTE: Make sure the
regulator gasket is correctly
aligned before installation.
d
Place the LP
label on the base
near the gas
control valve.
8Make the gas line connection, bleed the gas line (if applicable), start the heater and thoroughly
leak-test all gas connections and the gas control valve. Check the pilot. Adjust if necessary.
WARNING:When lighting or re-lighting the pilot, the glass must be removed (see page 21).
To adjust the pilot flame, turn this screw (NOTE: if totally
unscrewed gas will come out of this port). Clockwise
lowers the flame while counter-clockwise raises it.
Standard
Screwdriver
The pilot flame must contact the thermocouple and
thermopile (see the illustration below). Adjust the pilot up or
down as necessary.
NOTE: The rear fireback must be
Slide the top of the rear
fireback behind the baffle on
top of the firebox and pivot it
back into place. It rests on
the shelf at the back of the
firebox.
installed as shown below for the
brick pattern to line up with the
side firebacks.
UP
UP
Replace the clip
to secure the
side fireback
(both sides).
The older lower surround panel (sku 98500619 and 98500628) are installed in a different fashion
than illustrated in the instruction sheet included with the panel. Follow the directions below.
1Prepare the panel following the directions below.
Use the larger DVL
Discard the
bottom clips
Insert Bracket
Discard the smaller
DVS Insert Bracket
Lower Panel
Secure the lower panel to the bracket
with the nuts (included with the panel).
Use tape to secure the clips to the
bracket (you may also wedge the clips
into place). This holds the clips in place
during installation.
Top Clip
2Attach the panel to the insert following the directions below.
Attach the lower surround panel to the
inset with the nuts (included with the
panel).