www.wattmaster.com
Remote Link II
Technical Guide
Table of Contents
General Information ........................................................................................................................ 3
Remote Link II Overview ..............................................................................................................................................................3
System Requirements ..................................................................................................................................................................3
Quick Guide .....................................................................................................................................4
USB Driver Installation Instructions for Windows XP ...................................................................5
USB Driver Installation Instructions for Windows Vista and 7 .....................................................7
Disabling the Analog Modem Driver Installation ........................................................................... 8
Finding the COM Port Number ........................................................................................................ 9
Connections and Wiring ................................................................................................................ 10
Prism Setup Instructions for Remote Dial-Out ............................................................................ 12
Prism II Setup Instructions for Remote Dial-Out .........................................................................13
Prism Setup Instructions for Alarm Call-Outs ............................................................................. 15
Prism II Setup Instructions for Alarm Call-Outs .......................................................................... 15
Remote Link II LED Descriptions ................................................................................................. 16
Troubleshooting ............................................................................................................................17
Troubleshooting T ips ..................................................................................................................................................................17
Troubleshooting the USB Drivers for Windows XP ....................................................................................................................18
Changing the USB Serial COM Port Number.............................................................................................................................19
WattMaster Controls, Inc.
8500 NW River Park Drive · Parkville, MO 64152
Toll Free Phone: 866-918-1100
PH: (816) 505-1100 · FAX: (816) 505-1101 · E-mail: mail@wattmaster.com
Visit our web site at www.wattmaster.com
Windows
Form: WM-RLII-TGD-01C Copyright 2011 WattMaster Controls, Inc.
WattMaster Controls, Inc. assumes no responsibility for errors or omissions.
This document is subject to change without notice.
®
XP, Vista & 7 are registered trademarks of Microsoft Corporation.
Remote Link II Technical Guide
0
General Information
Remote Link II Overview
The OE419-06 Remote Link II is a modem used for alarm callouts and/or to provide for remote communications with your
control system. A second Remote Link II is required at the remote
computer when remote communication with the job site is desired.
The Remote Link II connects to the CommLink communications
interface at the control system location via a nine-pin serial cable.
A telephone line connects the Remote Link to the local phone
service. Using another Remote Link II connected to a computer
and phone service at a remote location, you can monitor and
control the system using Prism software. Connection is made by
dialing the telephone number of the job site where the Remote
Link II is located.
NOTE: WattMaster will not support any other internal or
external modems by other manufacturers.
Remote Link II
www.wattmaster.com
5.25
SIG
DET
RDY
SND
REC
PWR
CONTROLS
FRONT VIEW
7.00
1.5
System Requirements
To enable the Remote Link II to work with Prism, you will need
the following:
• Remote Link II package which includes modem,
9 VDC power supply, 6 ft. long USB cable, 7 ft. long
phone cable, serial cable, and installation instructions
• Conventional phone service (POTS), not attached to
a PBX
• CommLink IV with power adapter and USB cable
• USB drivers on CD-ROM (supplied)
• PC with available USB 1.1 or 2.0 port or serial port
(supplied by others)
• Microsoft
®
Windows® XP, Vista, or 7
(must be installed on the PC you are going to use)
• Prism or Prism II software (can be downloaded from
any of our websites)
Serial#
TELCO
LINE
COMPUTER
USB
MODEM
RS-232
POWER
9VDC
@500Ma
REAR VIEW
Figure 1: Front and Rear View of Remote Link II
Operator Interface
Revised 1/24/11
3
Remote Link II Technical Guide
Quick Guide
Important Notes
Follow the instructions to install the USB drivers.
Make sure you follow the appropriate directions for
your Windows version - Windows XP directions are
different from Windows Vista and 7.
Follow the included Remote Link II connection and
wiring instructions sheet (Figures 2, 3, and 4 on
pages 10-11 to connect and confi gure the Remote
Link IIs.
Make sure you follow the appropriate directions for
your Prism version - Prism directions are different
from Prism II.
Familiarize yourself with all system components and
review all documentation. Pay special attention to
“Cautions,” “Notes,” and “Warnings” since these may
keep you from experiencing unnecessary problems.
If you encounter any problems, please refer to the
Troubleshooting section of this guide fi rst. If you
can’t resolve the problem, please call WattMaster
Technical Support at our toll free number—
1-866-918-1100.
Quick Guide for Windows XP
Follow the four steps below to get your Remote Link II up and
running in no time.
Step 1: At the job site, connect the Remote Link II to the
CommLink IV using the supplied serial cable and
connect the CommLink IV to a computer. See
Figure 2 on page 10. Install the USB drivers for
the CommLink IV. If you are using the Remote
Link II solely for alarm call-outs, skip the steps
below and go to “Prism Setup for Alarm Call Outs” on page 15.
Step 3: If you are using a serial connection at the remote
dial-out site, you need to determine what serial
port (COM1 or COM2) the Remote Link II is using
before you set up Prism. If you are using a USB
connection at the remote dial-out site, you fi rst
need to install the USB drivers located on the
included CD-ROM and then determine the COM
port number before using Prism.
Step 4: Install and set up Prism software on your computer
to access your remote job site.
Quick Guide for Windows Vista & 7
Follow the four steps below to get your Remote Link II up and
running in no time.
Step 1: At the job site, install the USB drivers for the
CommLink IV. Connect the Remote Link II to the
CommLink IV using the supplied serial cable and
connect the CommLink IV to a computer. See
Figure 2 on page 10. If you are using the Remote
Link II solely for alarm call-outs, skip the steps
below and go to “Prism Setup for Alarm Call Outs” on page 15.
Step 2: At the remote dial-out site, if you are using a
USB connection, you fi rst need to install the USB
drivers located on the included CD-ROM and then
determine the COM port number before using
Prism.
If you are using a serial connection, you need to
determine what serial port (COM1 or COM2) the
Remote Link II is using before you set up Prism.
Step 3: At the remote dial-out site, connect the Remote
Link II to your PC using either a serial cable
connection or USB cable connection. See Figures
3 and 4 on page 11.
Step 4: Install and set up Prism software on your computer
to access your remote job site.
Step 2: At the remote dial-out site, connect the Remote
Link II to your PC using either a serial cable
connection or USB cable connection. See
Figures 3 and 4 on page 11.
4
Revised 1/24/11
Operator Interface
Remote Link II Technical Guide
USB Driver Installation Instructions For Windows® XP
USB Serial Converter Driver
Installation for Windows
These instructions only apply to the remote dial-out site.
CAUTION:
NOTE: If for any reason you cancel out of the New Hardware
1. At the remote site, plug the USB cable attached to the
2. Insert the USB Drivers CD-ROM into your CD-ROM
3. A message should pop up from the toolbar that reads,
You must use the drivers on the CD-ROM
supplied with the Remote Link II.
Wizard before installing the USB drivers or if you
receive an error message during installation, the drivers will not be installed. You must then install the
drivers using the directions in the XP Troubleshooting
Section on page 18.
Remote Link II into your computer’s USB port.
drive.
“Found New Hardware.” Click on the message.
®
XP
5. The next window that appears will ask, “What do you
want the wizard to do?” Select “Install from a list or
specifi c location (Advanced)” and click <Next>.
6. In the next window that appears, select the radio
button in front of the option “Search for the best
driver in these locations.” Uncheck the box that reads,
“Search removable media” and instead check the box
“Include this location in the search:”
4. The Found New Hardware Wizard will open and ask
the question, “Can Windows connect to Windows
Update to search for software?” Select “No, not this
time” and click
<Next>.
7. Click
<Browse> and locate the drive that your CD-
ROM is located on. Click
<Next>.
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5
Remote Link II Technical Guide
USB Driver Installation Instructions For Windows® XP
8. Highlight the Win98_Win_2000_Win98 directory by
clicking on it and then click <OK>.
9. The screen will now state, “Please wait while the
wizard installs the software...”
10. While the fi les are downloading, a Hardware
Installation Window might pop up as shown below.
Click <Continue Anyway>.
11. The wizard will then fi nish installing the software.
12. Once the wizard is done, click
<Finish>.
USB Serial Port Driver Installation for
Windows® XP
1. Once the USB Serial Converter software is installed,
the Found New Hardware Wizard will appear again to
download the USB Serial Port software.
2. Follow steps 1 though 7 of the previously described
USB Serial Converter Driver Installation instructions.
3. Click
4. Windows
5. Continue with the next section “Disabling the Analog
<Finish> when the wizard is done download-
ing the software.
®
XP requires you to restart your computer
before the new settings will take effect.
Modem Driver Installation in Windows® XP” on
page 8.
6
Revised 6/14/11
Operator Interface
Remote Link II Technical Guide
USB Driver Installation For Windows Vista & 7
USB Serial Converter and Serial Port
Driver Installation for Windows
Vista & 7
1. Insert the USB Drivers CD-ROM into your CD-ROM
drive or download the USB Drivers fi le from www.
orioncontrols.com/software-new.html. If using the
CD-ROM, go to Step 2. If downloading the fi le, click
on the USB Driver Setup.zip fi le to unzip the fi le and
then go to Step 3.
2. Double-click on the Vista/Win_7 folder.
3. The WattMaster USB Driver Installation Window will
appear.
4. If you wish to change the Destination Folder, click
<Browse> and change the location. Click <Install>
to install the software. Then, open the WattMaster
USB Driver folder in the temp directory on your hard
drive or the new location if you changed the destination folder.
5. Double-click USBInstaller.exe.
Double-click on USB Driver Setup.exe.
Operator Interface
6. Then click the
7. The installation program will walk you through the
rest of the steps. The program might prompt you to
remove old USB drivers from your computer. Click
<Yes>
if so. Once installation is complete, you will
need to reboot your computer to have the new settings
take effect.
8. With successful USB driver installation, you can now
connect your USB device.
9. Follow the procedures on page 9 to verify the Comm
Port.
<Begin Install> button.
Revised 6/14/11
7
Remote Link II Technical Guide
Disabling the Analog Modem Driver Installation
Disabling The Analog Modem Driver
Installation in Windows® XP
1. After the USB Drivers have been loaded, the message
“Found New Hardware for Analog Modem” will pop
up from the toolbar. Click on this message.
2. The Found New Hardware Wizard Window will
appear. Click
hardware installation process.
<Cancel> to cancel out of the
5. There will be a question mark and exclamation point
in front of Analog Modem. Right-click on Analog
Modem and select Disable.
6. A message will appear that states, “Disabling this
device will cause it to stop functioning. Do you really
want to disable it?” Click
7. The question mark in front of Analog Modem will
now have a red X on it.
8. Continue with the next section “Finding What
COM Port Number the Remote Link II is Using”
on page 9.
<Yes>.
3. A new message will pop up from the toolbar that
states, “A problem occurred during hardware
installation. Your new hardware might not work
properly.”
4. You now need to access the Device Manager. Left-
click on
double-click the <System> icon. Click the <Hard-
ware>
button. The Device Manager Window will pop up.
Click on “Other Devices.”
<Start>, click <Control Panel>, and
tab and then click the <Device Manager>
8
Operator Interface
Remote Link II Technical Guide
Finding the COM Port Number
Finding What COM Port Number
the Remote Link II is Using
1. Left-click on <Start>, located on the bottom left
of the Windows toolbar. Select <Control Panel>.
Double-click the <System> icon.
2. Click the
Manager>
<Hardware> tab. Click the <Device
button.
3. Click on the plus sign next to Ports to see all of the
COM ports.
4. Locate the USB Serial Port (COM#). The COM#
in parentheses is the port it is located on. Write this
COM port number down. You will need to know this
when setting up the Prism software.
5. If the COM port number is 10 or greater, go to
“Changing the USB Serial COM Port Number” in
the Troubleshooting section on page 19; otherwise,
continue with the section “Prism Setup” on
page 12 or “Prism II Setup” on page 13.
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9
Remote Link II Technical Guide
Connections and Wiring
Figure 2: Remote Link II Connection and Wiring at Controls System Location
10
Operator Interface
Remote Link II Technical Guide
Connections and Wiring
Figure 3: Remote Link II Installation at Remote Dial-Out Site Using USB Connection
Figure 4: Remote Link II Installation at Remote Dial-Out Site Using Serial Connection
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11
Remote Link II Technical Guide
Prism Setup Instructions for Remote Dial-Out
Prism Setup for Remote Dial-Out
1. Open your Prism software.
2. Click on the <Key> button and type in your
level 3 passcode (default “sm”).
Click <Done>.
3. If Prism is online, click
then click <Go Offl ine>.
<Communications> and
7. Click on the down arrow on the Port pull down box
and select the COM port that the Remote Link II is
using. If using a USB connection, this port number is
the one you should have found in the Device Manager. If using a serial connection, the COM port will
be COM1 or COM2. Click
<OK>.
8. In the Job Site Window’s CommLink fi eld, type in
the number “1” if the CommLink is a single loop
CommLink; otherwise, leave the default “0” for
multiple loop. Press
<Apply> and then click
<Enter>.
4. Click on the
jobsite information.
5. Click on an empty location. Type in a job name and
press
<Enter>.
6. Double-click in the Port location on the same line as
the job name. The PortCtl Class Properties Window
will pop up.
<Edit Jobsite> button to enter
9. In the Job Site Window’s Phone Number fi eld, type in
the phone number of the remote job you want to
connect to and press
Job Site Window will close.
10. Click on the
the top of the Prism Screen, to begin
dialing. The Dialing Status Window should
appear. Verify that you are calling the correct
jobsite.
<Enter>. Click <Done>. The
<Dial-Out> button, located at
12
Operator Interface
Remote Link II Technical Guide
Prism II Setup Instructions for Remote Dial-Out
11. If complications occur, click on the <Stop> button
to cancel the dial-out. If everything is working
properly, you will know connection has been made
when the Dialing Status Window closes and the DET
LED on the Remote Link lights up.
12. Click
13. The Search for Installed Units Window will pop up.
<Communications> and select <Search
for Units>
Click
.
<Start> to start the search.
Prism II Setup for Remote DialOut
1. Open your Prism II software.
2. Click on the <Login> button and type in
your level 3 passcode (default “9288”).
Click <OK>.
3. If Prism II is online, click the
<ON LINE> button to make it go
<OFFLINE>.
4. Click the
Job Sites Window.
5. Click on any empty location in the Job-Sites Window
and type in a job name in the Selected Location fi eld.
Press
<Enter>.
<Job-Site> button to open the
14. If everything is working and wired correctly at the job
site, Units Found on this Loop should increment.
When you are done searching for units, click
15. To access a unit, fi nd the address of the board in the
Unit Descriptions Window and double-click on it.
16. To disconnect the remote dial-out, click on
the
<Terminate Dial-Out> button.
Operator Interface
<Exit>.
6. In the Serial Port fi eld, click on the pull down box and
select the COM port that the Remote Link II is using.
If using a USB connection, this port number is the
one you should have found in the Device Manager.
If using a serial connection, the COM port will be
COM1 or COM2.
7. In the Phone Number fi eld, type in the phone number
of the remote job you want to connect to and press
<Enter>.
13
Remote Link II Technical Guide
Prism II Setup Instructions for Remote Dial-Out
8. In the Type of CommLink selection box, select the
type of CommLink you are using.
9. In the Network Confi guration selection box, select the
mode for the CommLink you are using at the job site.
This will be either Multiple Loop Confi guration or
Single Loop Confi guration.
10. Click
<Exit> to close out of the Job Sites Window.
13. From the
<Search for Units>.
<Communications> menu, select
14. The Search for Units Window will pop up. Click
<Start Search> to initiate an automatic detection
of all installed controllers on your system.
11. Click on the
<Dial-Out> button, located at
the top of the Prism II Screen, to begin
dialing. The Dialing Status Window should
appear. Verify that you are calling the correct
jobsite.
12. If complications occur, click on the
<CANCEL DIALOUT> button to cancel
the dial-out.
If everything is working properly, you will know a
connection has been made when the Dialing Status
Window closes and the DET LED on the Remote
Link II lights up.
15. If everything is working and wired correctly at the
remote job site, Units Found on this Loop should
increment. When you are done searching for units,
select
<Cancel Search> and then click <Exit>.
16. A window will pop up that asks, “Do you want to
save the search results?” Click <Yes> if you wish to
save the results. Click
<No> if not.
17. To access a unit, fi nd the address of the board in the
Unit Selection Window and double-click on it.
14
18. To disconnect the remote dial-out, click on
the
<HANG UP> button.
Operator Interface
Remote Link II Technical Guide
Prism and Prism II Setup Instructions for Alarm Call-Outs
Prism Setup for Alarm Call-Outs
1. Open your Prism software. Click on the
<Key> button and type in your level 3
passcode (default “sm”). Click <Done>.
2. If Prism is offl ine, click
then click <Go Online>.
3. Click
<Communications> and then click
<Setup CommLink>.
<Communications> and
Prism II Setup for Alarm Call-Outs
1. Open your Prism II software. Click on the
<Keys> button and type in your level 3
passcode (default “9288”). Click <OK>.
2. Click
<Communications> and then click
<Setup CommLink>.
4. The CommLink Setup Window will appear. Click
<Load Settings>. Type in the number of the
receiving cell phone in the pager fi eld.
Click
<Save Settings> and then click <Done>.
5. In your cell phone entries, create an entry for each of
your job sites with its corresponding phone number so
that you know which job site has an alarm.
3. The CommLink Settings Window will appear. Click
<Load>. Type in the number of the receiving cell
phone in the cell/pager fi eld. Click <Save> and
then click
4. In your cell phone entries, create an entry for each of
your job sites with its corresponding phone number so
that you know which job site has an alarm.
<Exit>.
Operator Interface
15
Remote Link II Technical Guide
Remote Link II LED Descriptions
Figure 5: Remote Link II LED Display
CONTROLS
LED Descriptions
SIG - Indicates a call to the Remote Link is being made.
DET - Indicates a call between two Remote Links has been
connected.
RDY - Indicates that the CommLink or computer that is
connected to the Remote Link is ready to transmit
and receive data.
SND - Indicates that the Remote Link is sending data.
REC - Indicates that the Remote Link is receiving data.
PWR - Indicates that the Remote Link has power.
16
Operator Interface
Remote Link II Technical Guide
Troubleshooting
Troubleshooting Tips
Problems with Prism Software
• Verify that the correct COM port, created by the
USB or serial connection, is selected in the Job Site
Window. The COM port number is found in <Control
Panel>, <System>, <Hardware>, <Device
Managers>, <Ports>.
• Verify that the phone number of the remote job site
was typed correctly.
Problems with the USB Connection
• Verify that the RDY LED lights up when you try to
connect to a job remotely in Prism. If it doesn’t light
up, disconnect and reconnect the USB connection.
• Verify that the USB drivers have been installed
properly.
NOTE: WattMaster Controls Technical Support cannot
troubleshoot internal PC and/or Windows®-based
operating system problems.
Operator Interface
17
Remote Link II Technical Guide
Troubleshooting the USB Drivers for Windows® XP
Troubleshooting the USB Drivers for
Windows® XP
If the Found New Hardware Window did not appear when you
plugged in your Remote Link II or if you canceled out of the
installation procedure for any reason, you will have to follow
these instructions to install the USB drivers.
1. Plug the USB cable attached to the Remote Link II
into your computer’s USB port.
2. Click
<Start>, click <Control Panel>, and then
double-click <System>. The System Properties
Window will appear. Click the <Hardware> tab and
then click
<Device Manager>.
4. Right-click on USB Serial Port and then click
<Update Driver>. The Hardware Update Window
will appear.
5. In response to the question, “Can Windows search
for software?” click the radio button, “No, not at this
time” and then click
Drivers CD-ROM into your CD-ROM drive, and then
click the radio button, “Install from a list or specifi c
location” and click <Next>.
6. The screen will now display the message, “Search for
driver software in this location:” If the location is
correct, click
<Browse>.
7. Select the CD-ROM location from the list of folders
and then click
<Next>. Insert your USB
<Next> and go to step 8. If not, click
<OK>.
3. The Device Manager Window will appear. In this
window, look for an exclamation point in the
categories, “Other devices,” “Ports,” or “Universal
Serial Bus controllers.” Click the item containing the
exclamation point.
8. A message will appear that states, “Please wait while
the wizard installs the software...”
9. When the installation is complete, the window below
will appear. Click
<Finish>.
18
Operator Interface
Remote Link II Technical Guide
Troubleshooting the USB Serial COM Port Number
Changing the USB Serial COM Port
Number
When the Remote Link II is fi rst plugged in, it will be assigned a
COM port number to be used for communicating with the Prism
software. If the port number is 10 or greater, it needs to be changed
to a value less than 10 to be recognized by Prism.
1. Click
2. Click on the plus sign next to Ports to see all of the
<Start>, click <Control Panel>, click
<System>, click the <Hardware> tab, and then
click <Device Manager> to get to the Device
Manager Window.
COM ports.
4. To assign a port number less than 10, click on
<Advanced>. The Advanced Settings Window will
appear.
5. In the COM Port Number drop box, select which
COM port you wish to use. Make sure you select a
COM port number that is not currently in use (you
can see the ports in use in the Device Manager
Window). Select a port that is less than 10.
NOTE: Windows
that has ever been installed on your computer. So if
there are no available ports below 10, choose a port
number less than 10 for a device listed that you know
you are not currently using.
®
will assign a port number to every device
3. Right-click on “USB Serial Port (COM#)” and select
<Properties>. In the Properties Window, select the
<Port Settings> tab.
6. Once you select the correct COM port number, click
<OK> and close any windows opened in the process
of changing the port number. Make note of this
number because you will need it when setting up
Prism.
Operator Interface
19
Form: WM-RLII-TGD-01C Printed in the USA June 2011
All rights reserved. Copyright 2011
WattMaster Controls, Inc. 8500 NW River Park Drive
Phone (816) 505-1100 www.wattmaster.com Fax (816) 505-1101
Parkville, MO 64152
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